Mudflap Customer Service

I love this app me and technology don’t get along too well it’s easy to use and it saves me money so since I own my truck and since fuel prices have been going up I’ve been stopping more at the smaller truckstops because they’re cheaper than the chain truckstops but now with this app I get like a double savings I get the cheaper prices at the mom and Pop but then I get a discount on top of that and all my taxes are paid you can’t beat that I just started using it I’ve used it three times in from the cheaper price in the area as opposed to the major truckstops I got that savings and then I got an additional savings which so far has saved me over $100 in less than a week how can you not love that all the people at mudflap of been very nice answered all my questions help me at first set up they’re awesome! Thank you for developing this app

This app and company is truly amazing, even though that is such an overused word. I’ve only used it for one full up so far. Just bought my F350 for hauling horses. But I can already see it’s going to be great. I love that they support the places that aren’t the huge chains and so steer business to the smaller and indie stops. My one suggestion so far for improvement would be to make the app fully compatible with Apple CarPlay. It’s not selectable to run in the CarPlay menu but since the truck is my first vehicle with it, it’s possible I’m missing something. But the truck friendly navigation would be far better than Apple Maps or Google Maps. Pulling a small trailer, I had a hard time following nav to the Speedway the app gave me for a good fuel stop. Thank you all for making an excellent product!

Just started using this app as we just added a diesel to our fleet to haul motorcycles. So far I am very happy with how easy it is to use and how much I am saving even across the on ramp from another station. For example what caused me to download the app was filling up at a pilot for $4.11 a gallon, seeing $3.55 at the next big truck stop 10 Miles down the road and then remembering Mudflap, downloading it and finding the next station down the road for $3.11. If I’d have had the app an hour earlier I would have saved over $100 bucks. When I’ve asked the guys at the stations they’ve all said that nobody has ever had a problem with it working and that 90% of their customers are using Mudflap now. I’m sold, only wish they had it for gas too.

I’ve used company fuel cards that help you save in big name fuel stations, only to see the savings roll back to - the fuel card. Accumulation of savings is awesome, don’t get me wrong, but I am not getting it unless I accumulate enough rollback money. The only positive would be a free shower if I use it in a certain time. This is a much different story with Mudflap App. The rollback returns directly to my wallet! Some fuel locations offer free showers and at times a free drink, something the big truck stops stopped offering!!! For my money, I’d rather accumulate money back to my wallet to use as I please rather than to roll into a company card where I see my savings but forced to use only for fuel.

I like the savings I get at a few locations with this app. I have been using a fuel card for about 10 years and saved more at some places with it than I am with this, but this is what I am using to avoid the monthly fees from the fuel card and the better discounts I get have increased overall. The only complaint I have had so far is I have a few trucks and have been running 1 on a different bank account than another 1 and have questioned why 1 got .05 cent per gallon discount difference than the other 1. Switched the 1 that was getting a bigger discount to the same bank account as the other 1 and the .05 cent discount disappeared with the bank account change. So stating that all bank accounts get the same discount is not correct.

I always give it some time before submitting a review and I’m glad I waited until there was a true issue since you’re not just dealing with Mudflap but also the vendor stations. I’ll state this wasn’t an issue with Mudflap.I was way overcharged and immediately called their support, spoke with a real person and they had it fixed within minutes. They called the fuel station and got everything sorted with a refund. I absolutely love that, and think this becoming more and more uncommon with companies. I’m so glad to see this in the world. Great company, amazing customer support and highly recommend!

We have only used it 4 times but the experience using it is great and it doesn’t take anymore time using as it is with a regular fleet card. So far it has been saving me a little more money also. They deal with the smaller chain and mom & pop fueling stations. I’m going to keep using them as much as I can. The only negative I have is needing fueling stops in North Dakota and Montana, but they are growing, but not a big enough deal to take a star. Customer service is second to none, you get top quality responses and everyone has been very courteous and helpful. Highly recommend using your system. Thank you very much.🙏🙏

So I haven’t used the fuel part of the app yet but I will. The free gps is what lured me to This app. It routes correctly and shows truck stuff on route. But while navigating its way too zoomed in and when you zoom out it’s useless the map stays where you zoom out and you aren’t being navigated anymore you have to re center. I can use it when I need truck info but for guidance not until that’s fixed. Holy poo the app works I was expecting failure based on the reviews. Zero issues. Pump doesn’t show the discount my bank account did. Also no weird selfie stuff for me

The app works well. The verification/validation process of participants needs revamped and made easier for when needed such as multiple uses in a single 24 hour period. In my case, and RV’er participant, traveling 700 miles in one day exceeded the number of daily uses without participant verification. Mobile phone verification, visual current State issued identification and daily history of use were insufficient acceptable evidence for the Customer Service Representative when needing four (less than 30 gal each) fill ups in one day. Other than this issue, the program works well and found easy to use and contains accurate data.

Found out about this app through a friend, did some research and decided to give it a try. I am an RV’er that takes long distance trips every year and always looking to save on fuel. First fill up I saved ¢.84 a gallon. I am also looking to take advantage of some of the features on the app like the map to feature. I will continue to use this app for every fill up. I can’t say this is how it is at every fuel station, but I had to use the high flow pumps for this app to work. If that is the only downside to this app, it is totally worth it.

If you like saving thousands on fuel then you’ve come to the right place. This app is so easy to use and has everything the big name fuel card providers do without all the extra fees. All you have to do is download the app then link your card or bank account to it and start fueling no wait, fuel card, or approval period needed you just use the MudFlap app on your phone. 100% legit, I’ve used it several times now without any problems. And their fuel network are both big name truck stops and smaller locally owned ones too not just one or the other.

This probably wouldn’t be a highly rated app if the DC rug rats would quit breaking the law and the constitution to destroy our country with power that does not belong to them to use!!! But since our entire federal government is full of liars thrives and money hungry power grabbers, this app is an owner operators best friend, it gets you just enough savings to make a difference in your wallet. I’m very glad my friend told me about it. It is ligit, no need to be afraid, just follow the instructions and stop emptying your wallet every time you fuel. It’s a 5 star in my book

Ok I heard about mudflap several times but figured it was like a few cents off and I get that a way showing my credit card which gives 3 percent back on fuel. Well I just bought $500 on the pump price and they only charged my cafd $423. Incredible deal and they give you a map which shows which stations you can use and the price and it is very easy to see and understand. Hopefully in future they will get even more fuel stops but it is excellent with what they have already for sure!

I was skeptical at first. Thinking it was to good to be true and the first time I went to use it, the attendant in the store I went to had no idea what I was talking about. I texted with the help desk, they apologized, explained that it was a new station and they would reach out and credited me with a $10 credit. The next day I went to the same station and they had it worked out and I saved $21 filling my Chevy 1500. Great experience, great app. If you don’t use this app you’ve got too much money I guess.

Like everyone else I was skeptical but I’ve actually found a couple of location’s convenient for me that also offer hot meals and good showers. That’s a huge deal if you’re on the road avoiding fast food. Also the free showers and savings that go along with the discounted fuel at some locations. I paid $3.18 in Va and $3.38 in NC right next door to a truck stop that was at $4.05 and that’s unheard of. Looking forward to more locations opening up. My last trip I saved almost $200 on a3 day turn.

Being a new trucking company with no credit no one likes to give out fuel cards without big a deposit.. Mudflap has honestly been a huge game changer for me I highly recommend to download and play around with the app (it’s free to download) so you can see the advantages yourself, and if you have any questions call there customer service they have been extremely nice and more then helpful every time I personally talked to them.

I drive an F-350 and there’s no reason not to use this app. Saves money every time. My only small complaint is that I have to go out of my way for participating gas stations in my area and the ones that are near me offer minimal savings. However, I know this was designed for truckers and not non-commercial diesel owners like me so no real complaints here. Love the app and how easy they make it once you’re at the pump to use it.

This app is always improving, making charges easier with same day transactions, no waiting a week for processing or billing. I called in today about some charges that had been coming through in a somewhat strange way, not wrong, just different. The people who work in the customer service are always very helpful and speak clearly, which is increasingly rare and very appreciated.

These people are fantastic! Anytime I have a problem they are extremely friendly and get right on it immediately to fix it. I have issues with my bank because they’re not used to transactions out-of-state so my bank causes a lot of problems. But, Mudflap is right there to fix it every single time without any issues. The savings are also wonderful but what sells me on Mudflap are the people.

Just wanted to let you guys know that as a small business owner operator I truly appreciate all the savings you guys have made possible for me on my first month of using this app. I’m looking forward to using this app as frequently as possible. This has saved me even more money than the other major fuel cards I have used in the past. You all are awesome… keep up the great job!!

We are a rodeo and performance horse showing family. With this season’s fuel prices a friend recommended using Mudflap. Tried it for the first time today hauling horse back and forth to our horse trainer. Was very pleased with how simple it was to use and love that I’m saving money. Every little helps in these unfortunate times for our country. We have some big cross country hauls this summer we will definitely be using Mudflap for future continued purchases!!

Mudflap customers service is by far the best customer service I have experienced. As a carrier, it’s not often that another company would go above and beyond for their customers. If you call, someone always answers and is very helpful. If,on the rare occasion you call and get sent to voicemail and don’t leave a message, they call you right back. Thank you Mudflap, your team is top notch!

So the hubby found this app and I was like not another app our drivers are going to get overwhelmed. Well I was wrong. It’s easy for them to use and I get all the receipts sent to us. Service is great and fast when you need them. One of my drivers went to a station who’s Internet was down and mudflap is able to process the payment anyway by just calling them. I guess another app was worth it!

We took our fifth wheel with our F350 super duty, and always use the truck pumps at the truck stops. We just saved $.83 a gallon when we stopped off at TA express. I had to go inside, but didn’t even have to give a credit card, just got the authorization approved and pumped away. Highly recommend, even for those who would only use occasionally.

We became retired full time RVers 2 years ago a friend of ours told us about Mudflap our first year and couldn’t be happier. Being Retired we are on fixed budget and most times save anywhere from .10 to .50 a gallon so with each 4th fill up we save enough to pay for the 5th. Love, Love,Love Mudflap Quick, convenient and with every fill up we receive a text letting us know our savings.

I was skeptical about this app until i tried it. But the money i saved so far speaks for itself. It may depend where you are but the savings are substantial. I used this app so far 3 times and saved 200$ already. And i looked at the prices up on other app's too. And as an extra bonus i fuel up at truck-stops i don’t usually stop. I highly recommend this app to try.

I love this app. Period. Customer service is great. They are adding more locations all the time (Thanks for adding Kwik Trips in MN!) The prices are consistently less than my company issued fuel card. And the continual app improvements actually make the app better; I love the “top ten” feature. I only wish there had been something like this 20 years ago. My advice? Get the app. Learn it. Use it. Love it.

Since purchasing my own truck versus a company driver I have been looking at other fuel card options. Most, not all charge per fee transaction, annual dues and other hidden fees. The savings with fuel cards was minimal, usually 5 or 6 cents off cash price. The first fill up I ever used with this app I saved 22 cents off per gallon pump price, almost 30 dollars. Definitely worth using.

Just want to say thank you for this app it’s very helpful. It was a slightly intimidated at first till I used it and now I’m beginning to be very well with it. On top of the app, the service and the follow up I’m just making sure I’m OK with everything has been above and beyond service. I really appreciate all the help to get me to be comfortable. Have a great day and spread the word 🤙🏽🤙🏽🤙🏽

We are first time users of the mudflap app! We just hit the road as full-time RVers and have a diesel truck! We wanted an app that would help us save on the cost of fuel as we drive around the USA!! motor flap was super simple and easy to use and at our first stop we got a $.65 a gallon🙌🏻🙌🏻 OnthegowithJoanie mandjoe on all the social medias is super excited to take a vantage of this incredible app!!

I couldn’t believe that I could get a $.55 per gallon discount on fuel, and in Florida of all places! I’ve recommended it to several people and will continue to! Plus you get to stop and fuel at old school Mom & Pop truck stops. After 31 years out here on the road it’s good to be able to do business with folks that really appreciate your business!

I have been using this app for over a year. Have had to call in twice and had both problems solved right away. Some fuel stops you save a nickel and some you can save $0.70 a gallon. My drivers received back every penny they save on Mudflap which amounts to some months $500. It’s free and no fine print. I highly recommend it.

I love that this company is able to connect the more independent fuel stops with independent drivers so that together they can be competitive in the market without needing to be part of a large chain or fleet. The team at mudflap also get to work for an awesome company who cares, and they are all great people so the way I see it, Mudflap is a Win! Win! Win!

Very easy to use, saves you tons on fuel. I wish this app would have came out when I was hauling coast to coast. Anyhow, if you can’t find a place in your route to fuel, check back in a couple of weeks. They’re constantly adding truck stops to this app! If you’re an owner operator and can’t get a good fuel card that gives you best prices, this app was made for you! God bless.

I was skeptical in the beginning and hesitant to try it because I thought it might be a bit of a hassle, and how much would I really save… well, I was wrong. Super easy to use and I saved quite a bit of money. It worked out to be about two free gallons of fuel. I’d say that it was definitely worth it!

Hey, I use Mudflap all of the time, it’s great and I always recommend it. The last update has almost destroyed the usefulness of the app, it’s really hard to find stops because it updates every second it seems like, I definitely preferred how the app worked before. If it updates the stops every 30 seconds would be plenty not every 1-2 seconds

I travel from Ogden Utah to out side Detroit Michigan on a dedicated route as an owner operator. My company gave me a comdata fuel card to use. I pay for all fuel costs. I get charged $1-5 for each swipe of that Comdata card. Adds up over time. The discount are the same on Comdata as with Mudflap. Sometimes Mudflap is cheaper. My dedicated fuel stops I pick out I use Mudflap and don’t get a fee to use plus great discounts

Good discounts. Two things that would make it better more locations and a card to do transactions at the pump. My first time using it the cashier was busy and it wasted a lot of time waiting for them. I also had to go back to the cashier to do a separate transaction for DEF

I typically do not fall for gimmicks or apps. I have researched fuel cards from several sources and Mudflap is outstanding. Very easy to use. In fact, the first time I used the app the cashier told me she likes when we use the app because it’s so easy. I have to admit, I was skeptical but found this to better and easier than expected. This app is awesome!

Get ready to send a photo of your drivers license front and back and then… wait for it …. A selfie with Your drivers license AGAIN !!! Think thats it? Oh no now you wait. This is a fuel App. How can it be this complex??? By comparison It takes 5 minutes to open a bank account and they have a plethora of requirements to meet Don’t try and get approved waiting at a gas station. **UPDATE 5/9/25 in response to developer response. ** The company lures you in right there in the App Store with promises of “INSTANT DIESEL DISCOUNT” which is a complete lie. I sat there for 15 minutes doing all the photos and then was told I would receive a call the same day (so no ‘Instant” fuel discount, in fact paid full price and got 15 minutes behind schedule driving. It is now 5 days (120 hours) and 3 calls later and still not approved/verified. There is NOTHING that takes this long to ‘verify’

My family and I got this app to save some money for our client who was paying us to make a delivery cross country. At first we loved this app because it was saving us money. Then all the sudden, we were stranded by a gas station and they were telling us we needed to jump through a bunch more hoops to get the diesel. We thought we had resolved it but now on our trip back, it’s acting up again, and no one answering our calls. We have been stranded here for well over half an hour. Never using this app again and would not recommend this app to anyone else. It has been a nightmare for my family. They aren’t up front about their requirements, then they halt everything to get the things they suddenly require after you’ve already made a few purchases without issues, then they tell you that there is a 24-48 processing time, and then they don’t even have it processed yet.

The verifications team are racists. They denied my application to join. After sending a photo of my drivers license, DL with a photo of me in it, selfie with the truck, photo of the MC number on the truck, I was not approved. I was denied the opportunity to speak with a supervisor the first time because “it is policy”. The second time, the person on the phone said they’d reach out and never did. The next time I called I got the same child who said, “to be honest with you…” What do you mean to be honest with me? You told me you’d reach a supervisor but did not. I finally got a hold of a supervisor allegedly and they did not resolve the issue. I’ll simply go with another fuel card company. Waste of 3 days.

Ok, I was fooled. I used the app for two weeks. At first it seemed as if they (Mudflap) was interested and appreciative. But then the savings changed. The support answers placed blame on user and at the end of my run………get this. They wanted me to verify who I was by sending selfies of me and my state issued drivers license to upload through the app. Hold on Charlie taliban. I think not. When I questioned them about why two devices showed two different pump price discounts? “We run promotions for “different “ users at different times”. These peeps are just another information stealing, dark web providers and don’t offer what they claim. Grab a fresh device and do your own research.

I m using This app more than one year. But know they are blocked my id . No reson . They want prof . I send every think . Know they need prof of my friends . That guys don’t have CDL . But this guys told me show us CDL . Like one year ego I cancelled my fuel card and full depend on mudflap. But on road they close my account. Fully monopoli . Before they close my account they said 6 month ago . I put DIESEL on my truck . And store clerk wrong gollons put on his system. So pay $350 first after we start app . I pay right way, because I don’t want any trouble. But after that they make no sense things. So I suggest to everyone report this aap and leave it and got good fuel cards

So, essentially, they wanted to add my credit card and debit card to my file. I sent them both, and then they requested verification of my ID and a selfie with my ID near my face. I sent them twice after a few days of waiting. I also called them, and they informed me that they couldn’t verify me and would need me to resend all the proofs I had sent. After another week, they asked me to stand next to the truck and send them a selfie with a dot number. That’s such a ridiculous request. I don’t know what kind of verification they need. I can’t use this app anymore; it’s not worth it.

After I installed the application and linked a credit card, it turned out that I needed to go through identification. I sent my data to the support service and waited. After five days, I received a response that my identity could not be identified. I asked what exactly is not satisfied with the data that I provided? Support said they can't provide feedback. It turns out that I was denied the service and they can’t even formulate for what reason. Disgusting service, I do not recommend anyone to install this application. I don't understand how this app got such a high rating.

It might have been in the terms, if it was I guess I missed it. It’s certainly not easy to find. The $250 credit hold on my debit card hit me by surprise. I only put enough cash into the linked debit card account when I know how much I’ll need. This has worked flawlessly with open roads but not with mud flap. I don’t think I’ll use mud flap again, the savings just aren’t there to worry about a $250 credit hold that took almost a week to clear and process the actual fuel transaction.

If you are pre authorized for $350 on a debit card they will put a $700 hold on your account and it won’t be credited back for however long it takes your bank to do the credit. I had my authorization lowered to $100 because I’m not in a semi and the held $200. Beware before using this app if you are traveling and have a fuel budget, this is not going to work for you. Chat is just a bot who calls you a liar even with a snap shot of my bank statement showing the 2 holds for $100 at the time the fuel was pumped. Not worth the $10 I saved on 3 fuel ups.

After being in the platform for over 4 years and purchasing hundreds of thousands of dollars of fuel I was thrown off the platform without an explanation. The customer service hadn’t bad the courtesy to even provide an explanation, was very rude and you could always feel the disgust of my accent. I was requested to submit my identification documents, which I did. I called them for weeks asking for a status update. Afterwards, they removed me off the platform without an explanation. Very disappointing experience.

I got this app this morning, drove to the closest listed station, the cashier and manager both said they had never heard of it. Drove back to the same location after work and now the station does not even show up on the app, the next closest station is 45 minutes away, I’ve wasted 2 hours and 100 miles worth of fuel screwing with this app, tech support is nice, they offered my $5 for my troubles, lol. Big joke and waste of time and fuel, save yourself the headache.

Doesn’t say it’s only for US corporations until you waste a bunch of time.