Arc Studio Screenwriting Customer Service

Arc Studio Screenwriting Positive Reviews

Lots of room for improvementThe iOS app is several steps behind the desktop and web apps - issues with formatting (inability to bold, italicize), copying/pasting text, and even selecting text snippets to stash. Intermittent sync issues between the desktop/web apps and the iOS app. Support has been spotty - these issues have been reported and the advice is to check for updates, but issues persist regardless. I’m toughing it out until I finish my current project and my subscription expires..@LVMCFVersion: 3.290.0

Worth the moneyI've already been using Arc for years, and was surprised when I saw some bad reveiews here, so I wanted to leave one to set the record straight. This is is the best screenwriting software out there, and I have tried all of them. I am writing feature film screenplays so keep that in mind for this review. It's not just a phone app, it's also has iPad, Mac, and web browser versions. I am primarily using the iPad and Mac versions. I was looking for something with google docs like multi-user functionality, and it has that, as well as a beautiful minimal UI so I can focus on writing. I also really like the versioning and branching features, helps you keep track of what you did when, and who did what (like github but for screenwriting, it's awesome). Another feature I love is the beat sheet, you can write out your beats and then fill in the script. But you can also drag and drop the beats around and it will move the script to follow. The developer is also super responsive to bug reports and feature requests, and they have a support site where you can vote and request features/bug fixes. But overall I am just so impressed by Arc Studio. Like I said, tried em' all, this is the best..EdwonedwonVersion: 3.308.0

WAY better than Final DraftThe organization of supplemental writing features and the simplicity of snapshots along with the Browser/App/Cloud ecosystem make this the best screenwriting tool hands down. The iOS version of this app definitely needs some updates—there are a few bugs that need ironing out. That said, I’m giving it five stars because I think it’s much better than the 3 stars it currently has and hope more people start using this. The iPad is my favorite filmmaking tool I don’t want to have to jump onto a laptop every time I need to work around a bug..KellenMalloyVersion: 3.308.0

Say Goodnight, Final DraftArc Studio Pro is the app that Final Draft should aspire to. It’s clean, neat and elegant. It helps you focus with your outline to the side and helps you with the pre-writing (populating character names, creating bios, as well as locations and story arcs. This is a fully featured app as opposed to the extremely watered down version of FD. It allows you to take snapshots, tracks your revision history and creates a character arc timeline which allows you to see the journey of your characters across the entire script. I highly recommend that you do the pre-writing because it will give you a clear path forward. Some people like to go for it, and the program allows that flexibility. The app also keeps track of your writing activity and nags you when you’re slacking off (at your direction, of course). It writes Final Draft files as well as Fountain files, which FD can read if your production company insists on using Final Draft. The yearly subscription is well worth it..JimhensoninlaVersion: 3.7.3

Excellent app with few bugsI had been looking for a new application to collaborate with others on projects with for some time and have to say I find Arc Studio to be one of the best I have experienced on a mobile device. I ended up subscribing to the full plan but did find a bug in which the modal window does not go away after finalizing the subscription. I found that a fix is to exit the app, remove it from background processes, lock the device and then launch it again. With the exception of this interface issue I am quite pleased with my experience..Dwayma97Version: 3.151.0

Enjoyable, but has bugsThis is my preferred writer. However, it looks as though it has yet to be updated with iPadOS 16 to the point it’s almost* unusable. For some reason, there is a massive purple block that covers most of the screen. Almost like the UI thinks there should be a keyboard there, but since I have the Smart Keyboard attached to my iPad, it’s just wasted space. Please fix. I enjoy writing on the go and my iPad Pro is my tool of choice..MakuznarVersion: 3.118.0

An Absolutely PHENOMENAL Screenwriting AppAs someone who works solely from an iPad, I was so relieved to find a screenwriting app that worked seamlessly. Yes, there are others (and I’ve tried them) - and NOTHING compares to Arc Studio. I wrote my first full-length screenplay in three weeks, and now halfway through my second - and AS makes it a breeze. I learned the software in under an hour and was blitzing through the shortcuts and leveraging the features like a pro! Just as important as the functionality is, how an app is supported is a critical component. I can say, without hesitation, I’ve never received better customer service on for any app on the App Store. That doesn’t say a lot, that says it all. Thank you to the amazing developers and support team!!!.TRVLR70Version: 3.74.0

Amazing Screenwriting Software!This is by far my favorite screenwriting software! It’s available on iOS, Mac, and browser based! It’s so clean and efficient. The ability to write where ever on any device is so killer and shockingly not something any other platform offers! The creators are also super friendly and willing to hear feedback! I’m so happy with their apps! Thank you so much ArcStudio team!.Rich CampVersion: 1.0

Better than FD MobileAs a longtime user of FD mobile, I finally had enough of the bugs, glitches, crashes, data loss, and “shake to undo”. So I switched over to ASP and I’m fairly happy. Most of the experience is better. I haven’t had any crashes or sync conflicts with the desktop app. I feel more secure than when I was using Final Draft, but that’s the bare minimum and (in FD’s case) completely unacceptable for the biggest screenwriting software. But this is a review for ASP, and thus here are my thoughts: It’s a decent screenwriting app with all the features you’d expect, plus stability that should be standard. I don’t love paying a subscription, but at least it covers both desktop and app. There’s really not much to say other than it scrolls nicely, formats well, syncs fine, and just works. It’s a somewhat smooth experience with a few bumps, partially due to the following issues: -Due to the categorization separating line types, it is not easy to delete or select whole chunks of text on mobile. Desktop works fine for that but I don’t always have my computer or a keyboard. -This categorization also can result in some wacky spacing between lines, which doesn’t seem to be reflected in the actual exported draft, thankfully, but it’s still annoying. -You can’t view alternate drafts, and most of the OPTIONS UI still goes off the screen or disappears when you want it to stay. It used to be the desktop version’s UI, where all of the options would just run off the edge of the screen, so this is an improvement. -A recurrent issue is that keyboard is permanently on screen and I cannot scroll to the very last line I have written. This is a huge headache on mobile and needs to be fixed ASAP. -Export seems to be broken in the sense that you have to export as the default name it gives the file, then rename it later or the file will fail to save. Maybe this isn’t a common issue, and certainly not a desktop one, but it has affected me multiple times to where I just accept it. -Can’t see page numbers until you export..ASimpleHunterVersion: 3.174.0

What happens after the 7 day plan finishes and I stay on the free versionHi what features will I loose once the five days I have left are finished and I choose to stay on the free one. Could you please let me know. Will I loose my screenplay or any part of it if I do not pay..Chris sneddVersion: 3.174.0

Navigation BarHey, I do love the app, however! The navigation bar now pops up for no reason. I’m on an IPad Pro, and this has only started to happen in the past few days. I know you’re all on it, so thank you for all your hard work. Cheers!.Coren33Version: 3.129.0

I love it, but…I use arc studio on the app and on my macbook, i have no complaints in general but for the app i wish i could access Projects and could edit who had access to scripts on the app. but there is no option even regarding projects.Ian Bruce5Version: 3.58.2

My Favorite So FarI’ve used every platform at this point and had low expectations for Arc because they were unknown but they’ve exceeded my expectations. By far my go to screenwriting software now that they’re on mobile..NCU SteveVersion: 1.0.2

Greatest software yetARC Studio is superior. I love it so much. I can write on my phone when I get inspired on the go, and it shoots straight to my computer for when I get to my desk later. LOVE IT. Thank you guys at ARC Studio. Seriously..WinnSmithWritesVersion: 3.79.0

BugsSum bugs browser version is better.Kese1030Version: 3.74.0

Great with serious drawbacksThe PRO version of this software is nearly $100 bucks. I’ve paid that twice now. But into my second year, the iPhone version is still a buggy unpredictable mess: Making selections in the scene context menu is frustrating, doesn’t always work as expected. Tapping the little running man icon doesn’t always successfully activate this menu, making context selection a cat and mouse chore. The settings menu is larger than the frame, making buttons and text fall off the edges of the screen, and everytime I activate it, it shows up in different places on screen, making it very difficult to navigate and work with. Turning on page line breaks produces a very strange result: page lengths are not consistent, making some pages much much longer than others… and after a few pages, the page line breaks just stop appearing altogether. ALSO, turning on the page line breaks feature introduces a bug, where after a certain point in your writing, text falls below the fold on screen, making it impossible to continue writing. Turning this feature OFF, restores my ability to continue writing, but leaves me with very large irregular gaps in my text. I’m bummed the beat outliner, character and location building features are not included in this version of the software. For a $100 “Pro” version of the software I should have the complete set of features across devices. Seriously, you guys have quite a bit of work to do to make this package more usable and stable..JcweatherbyVersion: 3.151.0

FeedbackI gave the app three stars since it would be nice if they had a way to switch from the script to the story beats and edit characters and storylines like on the desktop version. Or a way to make notes if I have an idea to add later or information I don’t want to forget about like locations. but I can’t do that on the app. if I can I don’t know how they don’t have any tutorials on how to use the app on their YouTube channel that I could find. I’m hoping they can incorporatethe story elements into the app soon I don’t want my money to feel wasted. When I could have paid for the basics with a writer duet. I work back and forth between my phone and computer a lot..Lmcclure0728Version: 3.129.0

Appreciate the Effort, but...On the one hand, I greatly appreciate the developer’s investment in iOS screenwriting apps. The iPad in particular has been begging for a fully-featured app that can support full time writing, without needing to use a Mac for any stage of the process. However, the design of this app is incredibly distracting. The animated character is annoying and unavoidable. Every line is shaded grey, with invisible text saying “double space”—why is this simpler than tab? And far less simple than Fountain, which would just have you start typing the character’s name. Additionally, the dark mode is inexplicably blue instead of grey/dark grey. Full screen isn’t truly full screen (tons of unavoidable elements), zooming the page requires a slider instead of just pinching, it goes on and on and on, and ultimately is too much to handle. What I DO appreciate is the outlining baked right into the fabric of the app. This is absolutely the future of what screenwriting apps need to focus on. But this needs to be in addition to a minimalistic writing environment, not instead of it. When you sacrifice the blank page, you sacrifice the most important thing—the writing itself. I will be sticking with Slugline, which is underpowered, but minimalistic in a way that is important. If Arc Studio can crack the ability to enter a minimal mode, I would consider returning. And if they could figure out a way to allow for Fountain style writing, even more so. But for now, this app is sadly not for me... PS: I gave it four stars, because I appreciate the investment of effort into iOS screenwriting and want to encourage it. Hopefully enough changes will be implemented that I’ll be able to update it to a five star review in the near future. Update: Another issue that needs to be fixed. Once the initial trial expires, there is no way to even open any portion of this application. This is a problem because there is no way to test any of the new features without paying 100 dollars—which I obviously won’t do sight unseen. They need to figure out a way to give people who are on the fence a continual way to keep reassessing the application’s progress..SirartvandelayVersion: 3.1.2

Good enough to be 5 starsThis app is really good, I had it for one day and I can write a script for my YouTube Channel which is Gacha and if I didn’t find this scripting app I would of still be scripting on Google Docs. And that’s my review. First time doing a review so I hope it’s okay… ☺️😝😌.UnicornLover96184Version: 3.112.0

Love this app!Arc Studio is great! I mostly use it on my computer but the app is super handy for editing, really easy to use. The support team is great too, always get quick and efficient help when I need it!.Nepal219Version: 3.79.0

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Arc Studio Screenwriting Negative Reviews

DissappointedLet me start off by saying this app was absolutely my favorite app for screen writing I was using the free version that apparently is only a “7 day fee trail “( I had it free for much longer and never had any issues with it ). Now, I’m not really sure what they did to this app or what the changed when they got greedy and wanted to start charging you $70 a year for an app that was free for all and now all of a sudden has flaws and bugs and glitches up the A. Whatever you guys did to the app on the current update please change it back. I’m constantly having issues every 3-4 lines. I can’t use half the features on the app because they’re either the $90 a year version or they are completely unusable because of glitches. I understand having to pay for the app since it’s possibly become more popular and I forked out the money since the browser version is absolutely awful and useless, I’m seriously dissatisfied with my new experience in an app I used to cherish and love. It made writing so easy and seamless and now I find myself having to stop every 5-10 minutes to figure out a glitch or bug or the app completely crashes. Shame on you guys for messing this app up completely. I hope to see further improvements as I still am forced to use the software after spending $70 on it lol..Jackie BurkhartVersion: 3.74.0

IPhone version kinda unusableI enjoy Arc for the most part. But the iOS version is currently unusable. I have the Pro Max and I can barely make out the text on screen it's so small. The setting to make text bigger is restricted too because of "the screen size" which is a bit ironic. The app itself, and this kinda goes across all versions even the Mac, it's... "bouncy". Not sure another way to put it. Things bounce all over the screen. They disappeared and then reappear, sometimes they disappear and reappear at different parts of the screen. All around it's extremely difficult to use to even read the script your wrote on the Mac. Switching back and forth between views things just jump all over the place. If I go to contents then back to documents, I'm in a different place in the script. Why? Actually testing it now it's kinda funny, it moves 2 pages up in the script every time I nav back to the script. Clicking on the comments nav bar button does nothing except show you a couple carrots at the top, I suspect it's supposed to take me from comment to comment but it doesn't. Nothing moves here at all when it should lol. This app needs some major polishing. Features are there but usability is not. It's decent to use on Mac but still suffers from odd bouncing and window and sidebar formatting issues in a big way..MatthiasIamVersion: 3.203.0

Promising until the price tagI had high hopes that this could be a semi free application for all to use, but that isn’t the case. For any screen writers out there, you can do the same exact thing on this app, but on google docs through extensions and work arounds. It looks just as professional, and you don’t have to pay $100 a year to get full access to any garbage. Its all free. It’s really just complete greed from these guys, so please don’t bother. It is possible to use this for free, but the roadblocks are too much. A watermark when you export a pdf? Only two scripts? I get that you have to run servers and everything, but why isn’t there a cheaper monthly plan? $5 a month is completely reasonable, and even with how pricy final draft is, it’s still cheaper with the same features. $100 is something you pay once, and they have the audacity to make you pay it again for another year. Don’t download until they change something..Boss4hireVersion: 3.79.0

Don’t waste your time with the web browser.I got this app maybe in the middle of last month and it was perfect everything was amazing. After writing half of my script I took a 2 week break because I also had some family plans but when I got back on, it asked me if I wanted to go pro. I said no and it made me go on a web browser which didn’t seem to bad at the time but sometimes while I was using it would only show half of my work on the screen and I would have to exit out of the web browser and it still wouldn’t work. Honestly the writing features are pretty great but the whole web browser thing just wasn’t working great the way the app did and it kinda just messed it up for me. I honestly wish I could still use the app WITH the free version but that’s just my experience and opinion..Gabi💙'stowriteVersion: 3.106.1

FANTASTIC APP…LOTS OF BUGSI have been using this app for over a year now and it’s absolutely fantastic. However, the app has an overbearing amount of glitches. (It used to be very stable almost year ago). The undo buttons are non-responsive. The copy and paste features will paste something completely different than what I copied. Entire dialogue lines will get deleted when I try to delete individual letters. And the biggest annoyance is that the keyboard will not close. The only way to close out of it is to scroll down my script super quickly. Fortunately, the team has notified me that an update is coming soon. So hopefully, these issues will be addressed..AllieDillyDallyVersion: 3.308.0

App nearly unusable on iPhone14The most recent update throws me to the bottom of the script each time I press “return”. Clicking on “Contents” to quickly get me back to the scene I was working on will also put me back at the bottom of the script no matter what scene I select. I cannot edit my script like this. Last time I used this app on my phone, it worked just fine, although it’s been a long while since I’ve used this on my phone. However, in its current state, I’m having a hard time using this app and one of the biggest reasons I subscribed to Arc was because of the app. Will re-evaluate when there’s an update. Happy Thanksgiving & Indigenous Peoples Day.XcalknightVersion: 3.203.0

Have to pay after I work?I’ve been script writing since high school and love it. I recently switched it IPhone and my favorite script writing app isn’t available for IOS so I downloaded it to get in and it’s a good app. I want to get some work done today, and it will not let me into the app unless I pay the plan of 100 dollars a year. I can’t pay that so I launch it in the browser and my script loads, but once I want to start where I left off, it doesn’t load after I get to the scene I need to work on, I can’t even view my work. MONEY HUNGRY! I’ve now lost 2 great scripts I can’t revisit and work on! THANKS!.Natzle816Version: 3.122.0

<3 arc studio but this app is buggyI love arc studio but this app is extremely buggy for the iPhone. Really frustrating, if you have something that’s “misspelled” (for me it was a unique name, not misspelled) your cursor will continually fly back to the misspelled word when you press the space bar, which is all the time. It sometimes also bugs out when text carries over to another page. Again love arc studios it’s great for your computer but this app just needs some fixing. It’s so frustrating. Please fix arc studios !!! <3<3.QSH28Version: 3.203.0

A Struggle on the IpadI am a disillusioned final draft user who has been searching for an app that I can use across Desktop, Ipad and Iphone for years. I had high hopes when a friend recommended this to me. But every time I use the Ipad (brand new air 13”), the app crashes and I have to restart my script. Not only that, but now some of the changes are disappearing. I truly don’t understand why it is so difficult for companies to make an IPad screenwriting app..KamucandoVersion: 3.252.0

Some really simple issues.As a showrunner, I really want to love this app. Much more elegant than writer duet and the idea of assigned collaboration is great. But after paying a lot of money for both Mac and iOS versions… I can’t even cut and past in the iOS version. I can copy and paste and then delete… but not great haha. Lots of errors like this, but it’s pretty infuriating given the cost..DaedaluzzzVersion: 3.290.0

Bugs make the app unusableToo many bugs to mention, adding up to an unusable editor that randomly moves the cursor around inside a line and changes focus to other parts of a page. The most basic functionality is broken. These issues have persisted for months..Mr Black Version: 3.308.0

The features menu doesn’t properly workI cannot pay for this app, because the options and feature menu do not work. The screen doesn’t move to fit on my phone, nor can so scroll to the right to even see what options would be available to me. I would happily pay for this app if this was fixed..Lonald LemondropVersion: 3.156.0

UnusableThis app was a great tool to work on my screenplay on the go. I even paid the $70 for the software. Then one day, I open the app and the words on the page are cut off. I tried signing out and back in, reinstalled the app, and ensured it was updated. I’ve reached out to technical support twice now and I’ve not gotten response. So now this app is useless and my money feels wasted..SamgibVersion: 3.79.0

Unusable on iPadI really enjoyed using the app for long term scriptwriting but, as of the last few months the app has been really slow for me most specifically on the iPad to the point that it’s unusable. Would love to know if there are any new updates planned to fix this..BstrotheVersion: 3.129.0

Use to be a solid 4-5 starThe latest update has broken this app on iPhone. The script is now condensed into a tiny unreadable mess compressed to the left hand side of the screen without the ability to return it to how it use to be. Extremely unfortunate!.PWPFilmsVersion: 3.124.0

Fatal FlawThe one major issue I have with this app is you can't select and cut multiple elements, such as Character and Dialogue, in one motion. That makes on the fly editing almost impossible..JanizzaryVersion: 3.118.0

ElementsI can't seem to use any of the elements while on mobile, when I can on desktop..Zee ☆Version: 3.127.0

Space bugI press space and it brings me to the previous line, it makes the app almost unusable, please fix this..JPLReviewedVersion: 3.203.0

PaywallThe browser version is a great resource but putting a paywall over the app is just asinine. if you’re going to spend money on screenwriting software put it towards final draft or one of the more reliable apps..Pickleeater42Version: 3.277.0

Can't make editsI start a brand new script and I can't add to it at all; it's just a blank page..Mm2framstateVersion: 3.125.0

Can’t even use the app without payingDon’t even download the app. You have to use the browser, so it’s pointless to download the app.DragonFury666Version: 3.290.0

Worst app everPaid good money for an app that crashed over and over again. Was essentially ghosted by their customer support. Missed a deadline because the issues were never resolved. Absolutely terrible!.Shaman34Version: 3.277.0

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