ALO Customer ServiceAloYoga

ALO Customer Service

  1. ALO Customer Service
  2. ALO App Comments & Reviews (2026)

Get the most with the ALO mobile app — your quick & easy pass for early drop access, app-exclusive drops & promotions and more. It’s easier than ever to shop for studio-to-street looks and take your practice with you.

ALO App Comments & Reviews

ALO Positive Reviews

Scentsational ExperienceI have never heard of this store until last week while shopping with my daughter who is in her mid twenties. The store is visually appealing but what drew me in was the scent. While she shopped for upscale high quality active wear-I searched for the source of this scent. I love Doterra essential oils as a rule-but the scent diffused in the store was calling my name! I am the person who is highly sensitive to perfumes as they give me an instant migraine or tightness in my chest. This oil did none of those things. The store clerk opened the diffuser to share the name. It was “Uplift.” They sell them individually or in a set. I purchased 2. One at the store and one will be delivered. I highly recommend these if you need something ultra light to lift your mood. This would be a great gift for a new apartment or home; office space; boutique; or teacher gift! I’ve gone back and purchased the impressive diffuser that they use in the store because I am leveling up. This is my new favorite store..Version: 2.80.0

Looooooove ALO but unlove the “Gifts” for PointsI have had up to 58,000 A year ago, I was able to get two really cute bags. However, the “gifts” that are listed over the past several months definitely do not show appreciation to your customers that spend 50 k plus each year. Instead, these items show just the opposite. They show that you all would prefer to buy low end items in bulk and then pass on to great customers as you all giving out these “amazing gifts”! Just so you know, you actually lose orders this way because in the past when you had decent items to choose from, I ordered items just so that I could use my points for a gym bag or the other nice gifts items you had once upon a time..Version: 2.85.0

Love clothes, but could use workThis app could do better. I love the clothes, but it’s really glitchy. During the aloversary sale, I kept trying to purchase a hoodie, but every time I tried it glitched and it didn’t let me pay. I tried both a credit card and Apple Pay and both didn’t work, and the next thing I knew it sold out. I tried on the website, same problem. I tried getting 2 other items, and nothing worked. With lululemon, I had no problems at all with paying. I just clicked Apple Pay, and they rolled out my order. Also, I cannot find out how to write reviews, because there is no option to write them. And when I look in the reviews, there is no option to see the reviews with photos, so I have to keep scrolling until I see one. They are also so sneaky because you can’t see the reviews in “most recent” or “lowest to highest” it just goes from 5 star reviews to 1 to deceive you. Don’t bother downloading this app..Version: 2.73.1

Checkout glitches & Apple Pay not workingI’ve had repeated issues with the ALO app during checkout. After entering my payment details and clicking “submit payment,” the app resets to the beginning of the checkout screen, forcing me to select my shipping option again, then enter my payment details a second time before the order finally goes through. Additionally, Apple Pay appears as an option, but it does not work. There’s a generic “could not charge card or could not process payment" error, even though my card isn’t declining, and there isn’t an attempt to charge my card. When I check Apple Wallet and look at the transaction history for my card, there isn’t anything from ALO showing that it even attempted to use Apple Pay to charge my card. These payment issues make the purchasing experience frustrating and inefficient. Please investigate and resolve these payment processing bugs..Version: 3.2.0

Classy touchAlo has the quality behind the name to match the class act of excellence in customer service. This business knows how to treat their customers. I am always impressed with their style and quality of clothing. Never a stitch out of place. Never a problem. For the rare occasion there is a problem there is a quick and easy solution and I am never frustrated. The clothing lasts and wears beautifully. Consistency in sizing too. Some may say expensive but you get what you pay for and honest I figure with the quality I get I should have paid more and didn’t. Worth every penny and I am their most loyal customer and fan. Three cheers Alo!!!!!!!!.Version: 3.3.0

One of the Best ECommerce Apps I have Ever SeenALO is not just a clothing brand, but it is a lifestyle. It is amazing to incorporate such a zen process of meditation, yoga, Pilates and sport into the classically hectic lifestyle of the modern day human. To experience this brand is to embark the journey of balance and trek into the path of duality. It is a daily reminder to churn a positive energy, drive impactful change, and to preserve the underlying teachings embed the pillars of yoga and philosophical truth. ALO generates a feeling of modern day transcendentalism with a stylistic twist. Their weekly newsletters and blogposts on mindfulness and well-being provide incredible value. I cannot wait to see what other digital and other collections this brand continues to build and develop in the common realm of wellness, even beyond!.Version: 1.0.6

Get new App designersApp doesn’t work and it’s not working and it’s cheap. The app is the stupidest app ever created by the company. I wouldn’t recommend using it and buy your stuff online because Alo created a horrible, effortless, and time consuming login that scares away users. I had 6 friends who downloaded it and couldn’t sign in and they really wanted to buy more clothes. Lol they ended up buying from another company because the login system was horrible. Don’t waste your time, Alo is a clothing company and their website and their app reflect how pathetic their digital products are..Version: 2.32.0

I love aloSo I love aloe obviously so I got the app to keep up with the updates and trends, and I’m amazed by how you technology troubles there was I only have some technology troubles in those were fixed except for one, but that one I don’t count because it doesn’t really affect me anyway so I love this app and if you love all you should get it too even if you don’t know you can get some cute clothes if you join a little membership thing, then it gives you special birthday rewards! Anyway, need it, love it, adore it!.Version: 3.0.0

Do Not Return - Bad Customer ServiceI LOVE ALO. I have thousands of dollars worth of it and recommend it highly. With that said, the customer service and return process is literally a scam. Please do not return or exchange ANYTHING. They either steal it or lie, or don’t refund. I wish I was being dramatic. You call and no one has notes from past calls, you can’t hear anything at the call center. Never use to be like this. Tried to reach BBB no luck. If you are in the same boat, let’s connect. I’m on IG or FB..Version: 2.54.0

Girls app, needs help for guysWhen you think about it guys are the ones ording for gf and themselves, I’ve gotten over 10k worth of cloths just for myself but the guys section doesn’t even have a matching set tab when clearly there are. You go to the women’s and it’s obvious they put all their time and effort into the women’s which I understand but it’s been so long make the guys section better, we are the ones buying everything anyways.Version: 2.64.0

Good but needs a couple upgradesThe Alo app is pretty easy to use. However it does not allow you to rate your purchases or write a review about them. It looks like a lot of the reviews are mixed up and not for the product you’re looking at in the app. It does not always search correctly too. The search feature doesn’t always pull in everything. Sometimes it was in the products that I’m interested in but it doesn’t all the time upon such in a second or third time it will pull in different options..Version: 1.0.8

WHEN ONLY THE BEST MATTERSWhen you practice yoga everyday, the last thing you need to worry about is how your yoga clothes make you feel about yourself. With Alo, you know that each piece will fit your body perfectly. Once you know your perfect size, you never have to worry about new drops being any different. Alo continues to bring new colors and new styles to keep the excitement of feeling comfortable and confident all day every day. When only the best matters, Alo is the best!.Version: 2.52.0

Made the switch from Lulu to AloDuring Covid I was a Luluhead. Everything from head to toe. Over the past year I started noticing quality and style decline. Boring, I guess. I went to The Grove hoping for that that Lulu Spark, Nothing. Walked out empty handed once again. Alo was a few doors down. OMG! The energy was full of joy and excitement. It was like a fireworks show mid August. Sparks everywhere. Loved the selection and customer service. Thanks Alo for reviving me. And that’s my story..Version: 2.57.0

Only Moderately Intuitive, But Pretty GoodI was surprised that the navigating through Alo’s app was only moderately intuitive. Also at checkout the pay option buttons seemed visually close, and when I accidentally touched Apple pay instead of PayPal, it started to process the payment (I’m assuming this because the message that suddenly came up was “processing.”) So moving on to the good: search and scroll for items were quick and images and descriptions were helpful. I was glad there was an option to find out more on the FIT of each item..Version: 2.38.0

Alo addictionMJ changed my experience with ALO!! It was my 3rd time , in a few weeks ago and after greeting me n asking what I was in for , MJ ended up, bringing me basic pieces along with other things that I was looking for, for a vacation.... I have since then been able to order more pieces online, and I am looking forward to going in soon again when I need another round of Pilates and lounge clothes!! I'm obsessed !!.Version: 2.68.0

Amazing!!!I love this app so much! I don’t have to go to the busy mall here in Utah so the app with 1-2 day shipping is absolutely amazing! Since being a priority access member, I get my order within 2 days. If I need to exchange or return something- I go to the store. But the app has saved me so much time and usually most things are sold out at the store anyway! Thanks for making an app that’s really easy to use..Version: 2.73.1

Good AppThe app is good except for an issue that constantly changes my currency to that of the country I am in when I open it and there’s no way of resetting the currency to US Dollars. That is really annoying since I have to delete the app all the time and sometimes it reinstalls with the wrong currency!! It also keeps signing me out of my account and again, I have to sign in every time if I want to make a purchase so I typically end up buying on the website, instead. Please fix these issues!!.Version: 1.5.0

Love. Love. Love.As a yoga instructor, I’m always looking for clothing that moves with me, feels amazing, and holds up through my classes and personal practice. Alo has become my absolute go-to for both teaching and flowing on my own. If you’re looking for yoga clothing that supports your practice, feels amazing, and makes you feel confident both on and off the mat, Alo is absolutely worth it. I can’t recommend it enough!.Version: 2.67.0

Surprisingly impressedI have made hundreds of online purchases. I have never felt the urge to write a review before. The first order I placed with this company did not come with high expectations. You can imagine how impressed I was when I received my entire order in less than a week. Top notch products with exceptional delivery time frames. You got me for life, Alo. Thank you!.Version: 2.75.2

Don’t knock until you tryI’m honestly obsessed with Alo Yoga men’s underwear. The material is incredibly soft, breathable, and comfortable enough to wear all day without any irritation. The fit is perfect—supportive without feeling tight—and they hold up really well after washing. Definitely one of the best pairs of underwear I’ve owned. Highly recommend if you’re looking for comfort and quality. 👌.Version: 3.3.0

The best manager!!!Catherine Collins is the best manager ever!!! Since I had a problem with my shipping status and was waiting 2 weeks to get my pants, I went to the Alo store and the manager said I would solve your problem, but nothing was resolved. When I came a second time, Catherine said she would check everything and then gave me all the information I needed..Version: 2.21

DisappointedI’d like to know why when I downloaded the app the prices went up significantly? Is the joke on me? If this doesn’t adjust. You will lose me as a customer. The 30 percent off for accolade is $84. On the APP the same accolades are $105 with 30 percent off from $150. Why try to fool the customers? That’s not okay. I’m not sure I feel okay about representing your clothing line if you going to cheat customers. It’s a shame because I love your clothes. This and Free People is all I wear. Oh and Taylor Swift Merch..Version: 2.41.0

Amazing Service & Quality!I absolutely love shopping with Alo! The customer service is amazing so helpful and responsive every time. The purchasing experience is fast and smooth, making checkout a breeze. The quality of their products is outstanding, and everything feels so luxurious and well-made. 🥰.Version: 2.85.3

Accolade Straight LegI just got these in fog along with the cropped hood and LOVE them!!! I put them on immediately and haven’t taken them off. Color is beautiful and I am buying the ski puffer right now!! Got a small in the pants and could have gotten a x-small and they would have still been baggy. I am 5’3 and length was perfect with my platform Ugg's but drag with my Nike 270’s.Version: 2.40.0

In love with aloMi husband always ask me if I am an Alo ambassador because I have something from every collection. I just love the quality and design. As a gym girl sometimes I need to look good and feel confident about my outfits. I think you should go to the store and try to see what is best for your shape and then you will be addicted….Version: 2.67.0

Hard to filterApp has some good points but super hard to filter through what you are looking for to find exactly what you want. Then you only have two reward options. I have almost 6000 point and I can choose a pair of docs or nothing on the app. After spending $1200 in last 24 hours. Socks that my only choice. The check out is pretty good but needs Apple Pay always as an option.Version: 2.82.1

Thanks ALOI love ALO yoga, apart from the fact that I love the clothes and the store. Once I had a problem with an order and I accidentally sent it to my old address, I called customer service, they attended me immediately and solved the problem by sending another order to my home. Thank you very much. Full confidence ❤️.Version: 2.85.3

Great but could use some features and a fixThe app is very easy to navigate and intuitive. I love the interface and I love the clothes. I wish there was a way to favorite items or save them for later. I’m also encountering a problem with checking out using afterpay, I get all the way to the screen to confirm and place the order and tapping the button to complete doesn’t do anything..Version: 1.0.5

Smooth ServiceI just found Alo and while my sweatpants were not as expected their custom service rep helped me and resolved my issue quickly so I could get another pair. The quality of other items I bought was perfect so I think it’s just a one time mishap..Version: 3.3.0

Always FlyMy kids put me on to alo - and whether you’re shopping in store or online, they always make the process convenient, easy and enjoyable! Salute alo - keep putting out those comfortable yet stylish designs and I will keep representing the brand on the block and in the board room. Mo-Money.Version: 2.85.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.8.0


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