National Park Service Customer Service

National Park Service Positive Reviews

You fixed it!After the latest update (1.16) the app was no longer opening! It kept crashing but looks like you fixed it! Thank you so very much! It’s a nice build now that’s it’s working again. For everyone out there who was having issues like me, this is what I did to make it work again. I had to completely delete the app and then reinstall it. Unfortunately I lost all my data in the process. That is a bummer and have to start logging all my stops again but it’s worth it. The version is very smooth and doesn’t freeze up anymore! It was worth it. This app is great and so are the people who work on it for us. Also, for those of you who wants your lists back, they are still there, under favorites you can make as many new lists as you like just like before. This app helps tremendously with all your NPS needs and planning. May I remind everyone also that’s it’s free! Safe travels everyone and happy exploring!.NPS AdventurerVersion: 1.16.2

Useful app but info not available from other devicesThe information on the NPS Park app is very helpful. It contains detailed information about the parks, history, access, parking, lodging, and other amenities. A few areas of improvement would be: 1. to be able to retrieve information saved on one device from another device For example, if you save all the parks that you have visited over the years onto one phone, you can’t retrieve it from a tablet or laptop. On top of which once you get a new phone there’s no way to transfer the information. You have to enter it all over again since there’s no way to retrieve that history. 2. The app has a lot of good information but is not the most intuitive to navigate. Frequently you are told where you can locate information, but there is no link provided to let you go to that page. 3. A note to the NPS developers. While there are buttons on each page that ask whether the page was helpful, there is no place to provide general feedback so that the end-user could provide suggestions..8;8$?abcVersion: 1.17

Love the offline featuresIt’s great to be able to download a park, and you can easily do that even over a wireless connection. I like that it notes parks near me and prompts me to take a look at them. I wish the mapping feature was more resilient. For example, when wandering through the National Mall I want to be able to look at a map that has the (hundreds of) points of interest on them so when I’m next to one of the (is it thousands?) monuments I can look at my phone zoomed in, click on the pin, read the blurb, then easily go back to the map. Some parks have maps you can navigate, some don’t, and most require you to go back to the park Home Screen to get the map rather than having a button back to the map. I will always want one of the printed brochures. But with this app, I could get behind having a free app and paying $1 for a brochure. Or, like Smithsonian museums do, ask for a $1 donation for the printed map..The JudyVersion: 1.19

Excellent app, needs some bug fixesLove that I can download whole parks’ info for use offline. Came in handy when I was at Yellowstone and Grand Teton in sept. For some reason the “what to see” tile wouldn’t load for me when I was out of cell range. If the data was dowloaded to my phone why wouldn’t it open? Having the moving maps on my phone that worked with the phone’s gps was priceless. I wasn’t unsure of where I was on a trail at any time in either park on that trip. I have a 2 year old iPhone 13 and battery life wasn’t an issue. This app is light years better than when NPS had separate apps for each park..Md7204Version: 1.10.1

Awesome start. Hoping for many more features.Honestly this is one of my favorite apps. Even if I’m not traveling, I like to load the app and explore parks from afar. I love how much love and energy went into this app. It’s obvious that the content comes from people who love the parks as much as we do. Here’s what I’d love to see: Improve offline access: being able to save parks for offline use is awesome. However, the app spends a really long time trying to load when you don’t have internet access before finally giving an error message and then loading after a delay. I wish the app would start in offline mode (offline is default) and then access the internet once the app is loaded. Sort by ability or activity level: I wish I didn’t have to load every single item in a list to see if a trail or thing is ADA accessible. Maybe add an icon to the items on a list… or add a filter. Passport stamp locations: I love this feature. Can the items on this list be clickable? Take me to the entry for that visitors center, so I can find info on accessing it. More pictures: I’m disabled and physical access can be an issue. It’s so cool to be able to see places I’ll never be able to visit. Show me the super advanced hikes I’ll never get to. And show us more wildlife we might have trouble seeing on our visit! I’ve got a million suggestions but you all are busy people. Thanks for making a cool app. Looking forward to updates..JentropyVersion: v1.1.2

Good resource, needs updatingMy wife and I have been using this app for the past couple years and it’s been a good resource for visiting national parks. We appreciate being able to download parks for offline use, and the hiking trails listed for some parks is very useful. However, some parks are lacking info, such as trail info, and we’ve recently noticed that some national monuments are missing altogether. For example, we’re currently in Organ Mountains-Desert Peaks National Monument, east of Las Cruces, NM, which isn’t listed, and we were in Ironwood Forest National Monument near Tucson, AZ last week, which is also missing. We like to keep the list of places we’ve visited (also a great feature of the app) updated as we travel, but can’t add these national monuments until they’re included in the app. We’d appreciate seeing these updates in future versions..Jade sixVersion: 1.7

Great, but missing Jr Ranger info!The new National Parks App is really great, significant improvement over the previous version. The cards for each park are nice and show most of the info you need— but afaict there is no info on the Jr Ranger program. There is a section for passport stamps on each parks card, but not jr Ranger. Some parks let you print the booklet ahead of time, while others require you to be in person to get the booklet. Some parks let you mail or email the booklet and get a badge through the mail. Some do cards instead of booklets. There is a lot of info that could be added under a jr Ranger heading for each park. Having a way to track which badges you have earned would be helpful too. Or maybe jr Ranger could get its own app!? 😃 That would make a lot of families who plan vacations around national park badges very happy..Mom to Jr RangersVersion: v1.1.2

Nice App, ConvenientSince the passport app went away, this is a great alternative to keeping track of what parks you wish to visit, which you have been to, and spots to locate passport stamps. Another big plus is being able to download park data so you can access it offline or without data in some of the more remote areas. One of the features I really enjoy is the create a postcard where you can upload photos and get a little logo and park name over your images, the drawback to this (for me so far) has been the app doesn’t load your entire camera roll so you can’t access older photos. Hopefully the next update fixes this, but otherwise rejoice! An up to date app with all your park needs is here!.Taker1Version: 1.0

Great app!!!I am using this app for planning daily activities while traveling in 2021 to several national parks and want to congratulate the designers, developers, and NPS on producing something that is truly useful! From park maps, to schedules of ranger-led programs, to lists of what to do and see, and much, much more. The search function is powerful and helpful to find the park of interest, with the added functionality of switching to map view to find a park -- I highly recommend this app to anyone traveling to our national parks. ( I'm using the app on the iPhone 8 running the latest iOS)..Daily Power UserVersion: 1.1

Great idea! Needs improvement!Loving the concept behind this app. It makes a lot of our hopes and dreams of visiting all these places seem within our reach. But there are some serious quality of life issues with this app, some previously mentioned in other reviews. The BIGGEST problem is users cannot add locations to their favorites/visited places directly from the map. We are forced to scroll through 500 line items to find our places, when simply clicking it from the map view would be really easy and more fun. Please consider making the map more interactive. People interested in this stuff ARE MAP NERDS and we need to be able to click on things in the map, and play with filters to find what we want a little easier. GREAT EFFORT SO FAR! God bless America!.Fish Not PhonesVersion: 1.0

Please warn users that lists will need to be recreated!I updated to the newest version w/out reading reviews. I immediately regretted updating and even tried to reset my phone from an i-cloud backup. I had created lists of parks I had visited by year and parks I visited overall in the previous version and then those lists were completely gone. Now that I’ve remade my parks visited list (took a bit of time) I do really like the ability to add a note to each park and to customize my own list order, so maybe the hassle was worth it after all. It should serve as a reminder (to me as well) that this is NOT the most secure way to preserve you personal park travel history, though it is the most convenient…for now..LilyTheCat🐈Version: 1.19

When It’s Good, It’s GreatToday is Feb 22nd, when you open the app, it says the Fort Pickens Visitor Center is open. When you go to the website, there is an alert saying the Fort Pickens Visitor Center has been closed since Jan 25th. We love the National Parks and use this app a lot for historic information, park trails etc. Do NOT rely on any realtime info on the app or the website. If it’s critical… say you want to do something specific in a short period of time, a guided tour or a movie… contact the Park by phone. If the person doesn’t sound informed, politely ask for someone else to speak with. Even calling is risky- we received very faulty info 3x this past year requiring change of plans and disappointment..JillannbatyVersion: 1.14

Good App, Needs Some UpdatesLove having this app and there is a ton of great information that’s easy to access. In addition to the big miss of adding parks to a list directly from the park, my biggest issue is the the inconsistencies with the park closures and visitor center hours! I’ve gone to multiple parks this summer and noticed the app will have completely different hours than what actual locations have. Perhaps the rangers can verify and have the developers update to reflect current hours. Obviously, things are a bit wonky with COVID, but it is frustrating. Even a ‘call for current hours’ would be better I think..Whitebare7Version: v1.1.2

Works well! Accurate GPS!This app really works well. I wanted to write a review. I used it for Sequoia/Kings Canyon in California, and Hawaii volcano park. Both times it had excellent GPS to guide us through the trails, even when other GPS was not working. Very accurate maps, and they give updated information on road closures and path closures that are very useful to plan out your visit. Very useful and highly recommend if you were going to any national park. You can also purchase entrance tickets ahead of time through the app that you can save on your phone..Hikaru fanVersion: 1.19

Newer version with offline audio content is greatVisiting all National Parks is on our bucket list. We've been to almost 50 so far and the latest version of the NPS app is very nice. We just did New River Gorge and the app, with its offline audio tours, was a great help. Cell coverage is spotty but we could download all maps and offline tours and do everything without any issues at all. A lot of 3rd party contracted apps aren't great but I was impressed with quality and content of this one..Dave_CampbellVersion: 1.17

Good data, tough to download for offline useThe maps and information are both great. But it is difficult to get the data to download for offline use. When in Shiloh earlier this week the download repeatedly got stuck at 10%. After multiple restarts we gave up. Only to find it to start downloading after 20 minutes of being stuck at 10%. We chalked this up to the remoteness of the park. Here in Vicksburg we tried to download the Vicksburg data while on wifi and it again got stuck at 10%. Waited overnight and the download never finished. Restarted the app and download without any luck. Still trying to download for offline use..None1421Version: 1.17

Good, could be great with some tweaksRecently went to Boston and used this app for the Freedom Trail self-guided tour. It was a bit hard to find in the app as the NPS app seems to be park focused with all other NPS things being secondary. The two improvements I would make are: Make it easier to find things that aren't parks. Allow playback speed adjustments for self-guided audio tours. I enjoy the delivery, but sometimes people need to rush a bit on short stays so having a 2-3x playback speed option for audio would be nice. Podcasts apps like PocketCasts do this week, even allowing trimming silence from audio..Latsu15Version: 1.10.1

Recommendation for future updatesWould love to see a place where you can see a list of all national parks and check off which ones you have been to. And then have a list left of those you haven’t been to. There’s no place to narrow the list down to main 63, and no place to see list of ones you haven’t visited. A list of what i have visited isn’t as encouraging as a list of ones I still need to see. Give us a challange and maybe a way to track progress against friends or even general public. It would drive more people toward the app!.GT TeenaVersion: 1.19

A Nice BeginningI love the app layout and the picture banners for each location however, the descriptions for each park are extremely limited. For the Great Smoky Mountains park for example, it would be great to see a list of all of the majors trails, waterfalls, lookout areas and campgrounds each with their own photos, description and location on a map. Without being able to see the individual interest points within the park, all the app really does is show you where the park itself is along with amenities. Mapping the amenities would be helpful as well. Lastly, having a satellite option of the map would be even more helpful..KibfqiisVersion: v1.1.2

Great App but…..There are a few things that could use an update. I love the photo idea where it places the NPS logo in the corner, but it can take forever to go thru my photos to pick an old one. Please add the option to select photos from your Albums. I have all my photos in Albums and it would be so much faster to find a photo if I could access them. And the logo needs to have more pixels, it is blurry when added to photo. And it would be nice to be able to add a park to ones visited while you have that park open. Thanks - I hope these are easy fixes..SalbatcatVersion: v1.1.2

GREAT APP, one helpful tipThis app is GREAT. One thing I wish they would change is when you click on a park, I wish there was a button to push that says “I Visited” so it is added to the list “Parks I Have Visited.” It’s a bit of a hassle to access your lists, click on the visited parks list, search for the park, and then add it to the list, and then go back to the park page or home page. I think it would be more simplified to just have a button or something that could add it to the list right away. Overall, a VERY well put together app. The layout is nice. NPS is shining as usual..Mrs. Mahone!!:)Version: 1.1

Really poor designWhat surprises me is the high average rating this app gets. Some poor decisions include: You can see parks on a map but you cannot navigate to a park by touching on that map. Any recent graduate in computer programming can implement that in a day or two. Enter a park name while a filter is applied, for example, Wyoming state, and the list will show completion for the names matching the text you enter, even if outside that state. After you select the suggested name the app tells you there is no such park (nless you clear the filters). Check various links for more details and it will send you to Safari (why not open an in-app browser?).Reuben from LAXVersion: 1.1

Great startGreat start to the app. I appreciate it, but there needs to be more things that make it user-friendly. -I should be able to add a park to my visited list from the park info itself. Right now there’s a star to add it to your favorites list. It would be easy to add a checkmark or something similar. So that it would immediately go onto a “Parks I have visited” list. -there should also be a wish list, again with an icon that you click that immediately put that park into the wish list. -any of these lists should be able to be looked at in map form. This way I can easily plan a road trip. -you should be able to sort on the map parks according to type… National Park versus national seashore versus historic monument. -once you’ve gone through the intro opening pages you should not have to go through it again. I’ll post if I come up with others, but I really do appreciate this app and look forward to using it more and more!.SavvyChrisVersion: 1.0

Great App…love download for offline…want export/share to app on other devicesI really love this app; it has helped tremendously in trip planning, and the download for offline use is extremely helpful. The list capability is also especially helpful for trip planning and keeping track of which parks we have yet to visit on our quest to visit all. It would be helpful to be able to export and/or share a list and automate downloads for parks on the list with another user..Bwmoore22Version: 1.2.5

Great, but would benefit from some usability updatesJust downloaded the app, and absolutely love the ability to manage and track all of the national park information in one place. That said, I wish there were an option/button when you are within a park or monument to add to your organized lists. Currently, the only option is to add it to favorites. Having more organization functionality within the “explore full park” page for each would greatly increase ease of use for tracking..KKgators88Version: 1.14

Great app - Better than I expected!This app has some pretty impressive features. One that I’ll highlight is the interactive maps. We were at Yellowstone and wanted to go to Daisy geyser. When you click on the map it shows the trails, a pin where the geyser is, and a blue dot where you are. I downloaded the Yellowstone section and it worked perfectly. The download stalled for my wife’s iPhone and we didn’t realize it until we were there..MrShakyVersion: 1.5

Hangs up with limited cell serviceThe ability to download for offline use is handy, but if cell service is limited, the app hangs up, apparently trying to check for updates. When that happens I have to turn off cellular data to get it to respond. Also, please add time zone information for all Visitors centers and other facilities with operating hours. This is especially important in Arizona for the many sites that may be in Navajo land, and on a different zone than the rest of the state, and important to have the information offline..RGEarleyVersion: 1.20.2

Great start!!You totally exceeded my expectations with this app. It’s truly welcomed!! Of course, it’s a start. Those that rated lower were expecting the world then some, you can’t have all that from day one. For a v1 it’s excellent! Keep it up NPS! One thing that I did not see mentioned in the reviews I read was iCloud sync. I wish I can sync my favorites and lists with my iPad via iCloud. That would be a nice addition for a future update. Thanks for the hard work!.Press the Green ButtonVersion: 1.1

Great information but needs a good editor and developer for updatesI know the park system is complicated, but it needs some work. The filter lists National Park and National Parks as 2 categories. Between them isn’t even a complete list of all the national parks. There is a list for parks I’ve visited. It took forever to figure out how to add to that list. I wish it could be done from the park’s page. Hope someone gets a chance to work on this. Overall a great resource that needs a little tweaking..CanmieldVersion: 1.10.1

EssentialOur family took a road trip this summer, visiting 10 parks & monuments in less than a month. Having a resource that gave us road & trail maps (which would show our location in real time), shuttle schedules, and other park information, turned out to be essential to getting the most out of our days. Some parks had better levels of detail, but I never regretted downloading for offline use..Spmc40Version: 1.5

A Work in ProgressI love the National Park Service & want so badly to love the app, but it's been super glitchy for more than a year now. It freezes up every time I try to use it, often after just one or two taps. If this were fixed, I'd give the app five stars as it's so helpful to have all the info in one place & be able to use it offline. Some of the newer park sites (ie, Blackwell School NHS) are in the app but can't be added to any lists. Would really appreciate an update that fixes this issue..Still want my money backVersion: 1.14

Looking Great, So FarThis is a long overdue app that might allow more efficient ways to vist our nation’s treasures. What’s lacking, following an admittedly brief look, is detail, especially for RV users. There was a recent Covid-related boom in RV sales and now they’re on the road. These vehicles range from tiny tow-behinds to large 45-foot motorhomes that need 240v 50-amp electric service if parked for more than a few days. Campsite information is critical for any RVer planning a stay in a National Park Service facility and this app could be the perfect place for it..Radio TomVersion: 1.10.1

Great way to find and exploreI like this app because I like to explore National parks. With this app I get a tour of what to see in each one of these parks. It’s a preview of inside information and details that can help you plan your trip accordingly to the area. I wish it would also include state parks as well getting information is sometimes hard when looking up information on state run parks. Thanks Matt J.Johnston37Version: 1.20.2

Great; although, where’s the forests?This app is fantastic it shows pictures and allows you to make a list of places you have been or want to see. You can look at the different activities the park has to offer as well as pull trail maps. The app is really user friendly and FINALLY there’s a map tailored to where I want to go!!!! I’m just disappointed that the National Forests aren’t on here! I can name a few forests that are visit worthy: Ouachita, San Juan, Jarbidge, Superior, White Mountain, Gallatin, etc. I would have given the app 5 stars if it had the forests..RunninRissa12Version: 1.0

Very good, but lacking a few thingsFirst I must say that I am really impressed with the quality of this app! Big kudos for well-thought out functionality like the offline feature. There’s a few things I think you could improve on: -enable adding a park to lists from its info page. It was getting tiresome searching for parks, then having to jump to lists, then back to search. -missing newer parks like Grand Staircase-Escalante -coordinate with others like National Forests who also do stamps to include them (ex: Red Canyon) -break the trails down for user-friendly searches. For example, I’ve been to Pompey’s Pillar but I had no idea it was part of a trail and was frustrated when I couldn’t find it. -add a passport stamp check-list/feature -some stamp images don’t match up ex:Yellowstone NP, Albright Visitor Center shows Mammoth Visitor Center..ADJ1223Version: 1.1

I love this appMy goal is to visit all national parks. This apps gives me useful info about all of the parks. It also allows me to create lists: one for parks I have visited already, another for parks I will visit in the near future, and a third for the other parks. It makes my preparation easier. The app is not always stable, but I am happy to see new releases coming out to improve that. Despite those minor challenges, this app deserves 5 stars!.ChrisM in AZVersion: 1.3

Under constructionThe app looks like it’s going to be great but it’s still definitely under construction. I looked at Pictured Rocks national lakeshore. There is no park map. And under things to see or things to do there is no mention of the rock formations! That is why most people come to the park. The trails are to places with cool rock formations. Also disappointed that the only trails listed are those which are less than one mile. I hope that’s not a theme throughout the app. Need to highlight the amazing geology of the parks..Girl geeks rockVersion: v1.1.2

The app I’ve been waiting forThis is a great app - nice work NPS! One suggestion for the developers: it would be nice if you could filter the 423 NPS units by their ‘type’. I’d love to just see a list of the 63 National Parks or 85 National Monuments etc. I’m working my way towards visiting all 63 National Parks and it would be helpful for me if I could browse the list of just those parks or see a map with only those parks. Scrolling through all 400+ can be cumbersome - especially on a phone..ERS377Version: 1.0

Great app!! Some frustrating errors…I love this app! I love that I can download parks for low service areas, keep track of the ones I’ve visited, and see passport stamps. However, recently it has stopped connecting or loading any time I’m not connected to WiFi. I’ve triple checked all my setting but it just won’t load on cellular. Which is a bummer- because I love to check the map while on the road to make sure I’m not missing any!.Great but connection issuesVersion: 1.20.1

Feature Suggestions1. Enhance the ability to give app feedback feature to make it easier for users to provide feedback. 2. Notify all parks to update their profiles and improve park photos to make them more appealing. 3. Introduce the NPS app account feature, allowing users to access the NPS pass and enjoy additional features. Having an account would be beneficial. 4. Implement a feature that enables users to view all parks on the map with just one click. 5. Consider using Apple Maps instead of Map Box, as it offers a cleaner and more visually appealing look. 6. Revamp the app's user interface, making it more modern and visually appealing. 7. Explore the utilization of new iOS features to enhance the functionality and user experience of the app. These suggestions aim to improve the NPS app's usability, appearance, and overall user satisfaction..Kyle AshVersion: 1.10.1

Can’t see the number of units visitedUnder “my list” I have a list called “parks I have visited.” It is supposed to have a number after that, showing how many park units I have visited. It doesn’t show the whole number. It shows “2…” so I can’t see my total. Can you please enlarge that field? This one issue is why I gave it four stars instead of five. Otherwise it’s a great app and I love it!.BzyquilterVersion: 1.2.2

Only partial offline data?I installed this app before a trip to Guadalupe Mountains National Park. I had the app save the park’s info for offline use because of it’s remoteness. However, I was disappointed to discover it only downloads parts rather than all the content. For example, under self-guided tours you get the McKittrick Canyon Trailhead, but if you click on the links to trails that start there (such as The Grotto or Permian Reef Trail) you are presented with “No Internet Connection.” As a result, it ended up being useless for our McKittrick hikes..A2SquareVersion: 1.12

Offline maps are sick!Some really awesome features in this app- good mix of visitor information related to fees, history, hiking, camping, AR & guided tours, and more. To top it off, they made entire parks available for download offline. I have access to maps with my location when I’m hiking areas with no service. Amazing resource, I only wish it wasn’t limited to just National Parks & Monuments!.PbnjadeVersion: 1.20.2

Excited about the NPS appSince we are big fans of the NPS, I’ve been already exploring this app looking forward to getting more familiar with it. I have the app on both my iPhone and iPad but don’t see where they automatically back up to the cloud or sync with each other. I see where there is a settings option but nothing that seems to allow for setting up anything. Otherwise, this should be wonderful app for those of us who love the National Parks. Thanks.PetoskeyVersion: 1.0

Love the app!!We drive a semi for a living, and love having the NPS app! So when we are stationary for a day or two, we get on the app to see what is close that we can go see. The only thing I can think of to improve, would be to add a section “Places I’ve Been To” where we can visually see all the locations we have visited (without having to look in our Passport book).Wolfeyes2uVersion: 1.12

Works for me with Yellowstone NPWorks for me!.Fyb dVersion: 1.18

Needed it for one trip now planning one moreGot the app to plan a trip to Yellowstone it helped me so much I am using it to go to South Dakota to see Mt Rushmore and more. Loads of info to help plan any trip to a park.Blackshire07Version: 1.20.1

Need Dog Friendly FilterIt would be awesome if there was a filter for dog friendly trails..SmipperVersion: 1.18

Latest version doesn’t startI like the app but since the last update it doesn’t start. It loads a NPS logo on a splash screen then it crashes.Le bijouVersion: 1.16

No Self guided Tours foundOnline it says this app has self-guided tours, where you drive along the highway and it reads out to you the points of interest and history as you drive. But for the life of me, I cannot find that feature..MarzzzizzyVersion: 1.24

Great for planning a visit, less so for practical useLove the app in that it has SO much information available in what to do and see in the parks, however the map element of the app could be greatly improved. For example, it would be so much more useful if it identified what he pins are instead of having to tap on the pin to be told what it represents. Also, the user experience would be much smoother is there was a filter for “Favorites” so you can see your chosen points of interest on the road map..Alsygh719Version: 1.2.5

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National Park Service Negative Reviews

Marketing with little useful contentApp has nice look. Beautiful even! Initial search for Glacier Park was straight forward and fast. It worked so well, I expected to get exactly what I wanted. No Joy. I was looking for a list of all the hiking trails in Glacier all shown on a map and with a map of each named hike. Also expected a comparative list of hike attributes: Name, trail head location, hike distance, difficulty, min and max elevation, some important location pics, parking, special notes. All downloadable to be used OFFLINE. GOT NOTHING. App listed two self hikes - none I wanted. Map itself may have had some information, but kept getting lost in the zoomed OUT or zoomed IN clutter or emptiness. All the information might exist, but not under HIKES or on the Map that I could find. App linked to the Glacier website (useless without internet), which had just a bit more information, but also no useful information to me. Looks like the app was designed by marketers in the middle of a big city who never hike. Like I said though, the app itself is Beautiful ... just not very useful..MikeLMAVersion: 1.20

App Refresh Broke Park Visit TrackingLatest update, with the new Visits interface, will only list in alpha order even though it says you can list in visit date order. (unless they got rid of all of our park visit dates? Or do I have to go through 181 park visits and add new dates?) GUI is also hard to read and ugly, screen upon screen of black and white photos (I am not going in to add photos from hundreds of park visits) - just a plain list was fine. Also, why can’t we just log a visit from the park’s page on the app like we used to, rather than going through the inefficient visits interface. Why isn’t there an option to list the states in alpha order when searching for a park? What the heck kind of order are the states even in?.TinnyphillyVersion: 2.0.1

Poorly ExecutedI'm at Big Bend and tried finding a map of the roads, paved and rocky, but it's not there. From the Persimmon Gap entrance the guided drive apparently has NO audio. The map in the app doesn't move along as our vehicle drove through the park. In contrast, The Road to Hana, app was terrific when we were in Maui last year. It cost $19 but it worked flawlessly! I waited in line at the next ranger station to seek assistance with the app. First ranger was reading a book at the counter and claimed she never heard of the NPS app. The 2nd ranger also was unfamiliar with this app - shouldn't these employees have some training? The 3rd ranger said she knows about the app but never found it to work! Great! Just what I needed to hear..Kahr45ACPVersion: 1.15

Yellowstone National ParkIt doesn’t tell you the time frame the park is closed. The park decided to close in November 2 to get ready for the winter season. I was told it was not a hard date and it was not listed in the app when I decided to book a trip in the beginning of September. I was told by several residents of West Yellowstone that the park has a tendency of doing this to visitors. The only portion of the park that is open year round is the northern section. That doesn’t help when it’s 5 1/2 hours away from your hotel. I was also informed that the western entrance opens again on December 16th and can be entered via snowmobile tours however, it has to have three feet of snow for that to take place..Trix290Version: 1.21

UselessNearly useless app Does not have hiking trails in glacier national park haha.Abcdedghi1Version: 1.10.1

Downloading not workingI found the app and started exploring and when I went to download the information for Yellowstone it only got to 41% and froze. It won’t continue on from there. The information I skimmed thru seemed thorough and great, wish it would download.426JanetVersion: 1.10.1

Stuck downloading and exhausted iPhone batteryApp looks full of promise. But when I went to do download for Shenandoah NP the progress bar stuck at 40% and stayed there, fairly swiftly gobbling up the iPhone’s battery and heating up the phone, even though the phone was concurrently charging on the regulation Apple magnetic charger. Tried restarting the app and the download process to come to a similar outcome of the download getting stuck at 40 percent. The first 40 percent downloaded quite promptly..Randy HearstVersion: 1.10.1

DisappointingDon’t waste your time with this app. Downloading doesn’t work - tried more than one park several times and it consistently got hung up at 40%. Info on what to see is alphabetical instead of geographic or by type of feature. Predictions for geyser eruptions are not as up to date as the info on the NPS website..OrderonceVersion: 1.10.1

Error MessageThe tiles keep getting stuck on this grey loading screen and says “the data could not be read because it isn’t in the correct format”… then it crashes. Super inconvenient..Lkg96!Version: 1.20.2

Ne peut plus lire les infoNe peut plus lire les info.MarliMarloVersion: 1.20.2

Stuck at 40%Have tried to down app on iPad and iPhone and restart, delete app and re-download and nothing works. Stuck at 40%.PomoevaVersion: 1.10.1

FrustratingOverall a great idea but needs lots of polish to make me trust it, dates/hours can’t be relied on. I was expecting it to be so much better, maybe in time but at the moment frustrating..HwezcoVersion: 1.2.3

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