WiZ Connected Customer Service

WiZ Connected Positive Reviews

Connections issues of late.I love these light bulbs and the app is pretty good too, but lately as of the new year approximately, every time I open the app to make adjustments or turn on/off the lights I get “unknown error occurred” ghost banner at the bottom of the screen. Even when the app is responding to my commands like on or off, it’ll do what I ask but still also says that error at the bottom. Most of the time when I initially open the app I’ll get no connection to the bulbs and it’ll just show them in the state they were in the last time the app worked. I’ll have to close the app entirely and reinstate and then second or third time the “handshake” will happen and I can use the app controller. I use Eero WiFi mesh and an iPhone. Idk What’s with the latency in getting this app and hardware to wake up..Tehphantom177Version: 1.15.5

They fixed the glitch but I still miss version 1Had issues with version 2 when it first came out and people lost their minds me included. Left a bad review. They listened and they fixed it so I’m back here changing my review so I can sleep at night credit where credit due. Haven’t had issues in a while. I still like the first version interface better. Things feel hidden in version 2. Like I have to be on the look out for an Easter egg to change what color white I want. Layout of the controls the first version was simple. You didn’t have to think. It was faster to make a change especially to a different color but what eves. Im griping. As long as this new one don’t glitch I guess we are copasetic..Killrog1980Version: 1.15.5

I am the Wiz!I’ve owned WiZ products for the last several years. That has built a track record for me of trust and reliability for their service within my home. I’ve found WiZ product compatibility with multiple home automation standards a desired trait that more of these types of products should be required to maintain. The WiZ application in one of multiple venues to interact with the products. Within the app all WiZ devices can be controlled to a precise art. I find the application straightforward and has only improved of previous iterations. Setup has always been incredibly efficient and one of the quickest I’ve ever dealt with in smarthome environment. I’ve recently taken on a renovation project for my elderly mothers home. Safety is a big factor for her current needs. The WiZ product line has all that I need for me and her to be happy with. I will be installing WiZ cameras, exterior and interior lighting and make sure she has the available mobile switches and remote for additional ease of use. She is no longer afraid of this technology. She now finds like I do that it makes life a little easier. Thank You WiZ! Keep making a great app and countless great products!.Sean S.Version: 1.15.5

It’s fine but annoyingI never write reviews, so I really hope feedback is taken seriously. The app is fine, though not user friendly - you have to go through a bunch of unnecessary steps just to set one light setting. It’s not as easy to use as the original version. Also too, it would be nice to go back to the settings/lighting options without having to go “back” through a ton of pages. However, it does turn my lights on and off, so I guess it does the job. The reason for my review is due to a bug of the app that no matter what section of the app I navigate to (home, library, etc) it automatically brings me back to the automation “tab”. Sometimes I can’t even set the light mode I want because of this. It’s annoying and counters the whole purpose of the app..Ineverwritereviews2Version: 1.13.1

Why are there so many bad reviews?This app is great. Easy to use. Those who don’t know how to use it complain. I am not one to write reviews, probably have ever only written 3 total reviews in my whole life. This one deserves a good review because there is an absurd amount of people who don’t know how to use the app and blame the software instead of themselves. Numbers are skewed but glad this app has a 4 star overall rating. Deserves a 5 to be honest, due to them adding the MOTION SENSOR ability. Grateful, blessed, underpriced yet smartly priced, makes me want to fill all the rooms in my home with these bulbs and because of the affordable price, I am more inclined to do so. Thank you Wiz!.Kary_perezVersion: 1.16.7

Did not think we needed the V2 but it is greatHonestly the V1 of this app was already very good so I was skeptical why it is needed to build a V2. But V2 is even easier to use and program the light bulbs. It shows which light bulbs are connect (sometimes I turn them off from the switch), so it is now very clear which light is a hard off what is a soft off. Additionally, it is easier to program on/off schedule. Thirdly there is now a widget for simply turning on/off, which comes in handy. The widget could be slightly improved, because now it opens up the app when you pressed onitand the widget itself cannot change light color..LFTangVersion: 1.8.1

Wiz lights appBeen on this app for 20 mins need to change a time schedule …do you think I can find it ….nope !.Archie001Version: 1.9.1

Luv itWorks well & easy to figure out!!!.Jport66Version: 1.15.5

Tap to pair button does not workI like all the Wiz products I have, but ever since this new app, I can no longer add new devices. I got a new lightbulb, connected to my 2.4 internet, the app recognized it, but when I went to click “Device found! Tap here to start pairing your device” nothing happens. I get visual feedback when pressing the button but it doesn’t open anything. I also tried tapping the “+” to manually pair, but this also does nothing. Help!.Four8nineVersion: 1.16.7

WizEasy to set up and use.Canadian long time supporterVersion: 1.16.7

AWESOMEWiz allows me control my lights on the go. It also allows me to pick from a variety of colors depending on my mood. The only part I think it needs improvement is, some of the lights disconnects from the app after a while, but once I switch the light off and on it reconnects. In all, it’s amazing.KeressonVersion: 1.16.7

ComplicatedI finally managed to get these to work after numerous chats with support and trial and error. The app could use some work. Also disappointing I can’t set up a lighting setting and share it with my home app.._Toast_Version: 1.16.7

If the auto on feature could be turned off it’d be an amazing system.Lights turn on, on their own. There are no programmed or activated schedules. Lights go on at 6am every day. This was done as a test once but cannot be removed. No traces of automation in app..RickasdfVersion: 1.16.7

Good lights but…I love these light I use them everyday the only thing I absolutely hate is that you can’t make the party light setting go faster light strobe lights other than that I love these lights!.AaggerrrrVersion: 1.15.5

Cool and fun but challenging to pairLights/switches pair then sporadically unpair. Have to reset everything to reconnect. Need to use 2.4ghz wifi which was challenging to set on my unifi router. I didn’t look into other options. I just groan and grump until I get them connected. They should definitely be easier to manage otherwise pretty cool..Dffg cvVersion: 1.15.5

Still no dusk til dawnI have been using the app and devices for about 8 years and overall I am happy but the support is barely there. I have emailed many times that a dusk til dawn setting would be a great addition and always get a generic answer; “we currently do not offer that option but will pass this along to our team”. It would take a programmer less than a day to make this work. It’s always been my one disappointment and really, I can see any reason for it..ChristyHeelyVersion: 1.15.5

MehMy lightbulbs seem to disconnect from the app every now and then and it could take forever to neither reconnect them or wait for them to re-sync onto the app. Other then that they are great and work great, and I like that you could group multiple different items together or change them individually.GoldenSeeker124Version: 1.15.5

Nice appNice app it is very easy to control your light in very handy.Food2338Version: 1.15.5

Automation made simpleReally like the seamless oversight of all devices on my network. Only reason not giving a 5-star is it would be nice to have my location tied to local sunset sunrise. Otherwise love it.Up early home lateVersion: 1.14.1

Awesome lights!I have 3 wifi lights and 2 smart plugs and I LOVE them. Absolutely incredible and I haven’t had any issues so far.Caleb8791Version: 1.15.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.15.5

WiZ Connected Negative Reviews

Glitchy broken messI got two WiZ lightbulbs at the clearance isle of my local store at $0.99. Now I think I know how they got there. The setup was tedious and took almost an hour as the lightbulbs refused to enter pairing mode. The app itself has some nice features, but they only work 10% of the time, with the bulbs randomly going offline way too often. Every time I try to do something with the light I see the “unknown issue occurred, try again later” message. EVERY. SINGLE. TIME. No matter if I want to change light color, mode, turn light on/off, go into settings, anything - there’s always an error message. The app is EXTREMELY poorly built. A lot of the buttons, instructions, graphics, menu items, etc. do not fit onto the screen and are not clickable. I can see a button that I want to press, but I only see the top few pixels of it and can’t click it. Most of the instructions (especially in pairing mode) only showed the first few words, the rest was off-screen, making the already painful pairing process even worse. A lot of the elements that are meant to be centered are all over the place. There are a lot of typos in the app interface. For reference, I’m using an iPhone 13mini, my WiFi is provided by the latest Spectrum modem. A note to the dev team: if I don’t see significant improvement to the app within the next few months, I’ll be returning the lightbulbs to the clearance isle of my local store - where they belong - and advising everyone else on here to do the same..This-Nickname-Is-Now-TakenVersion: 1.15.5

Tired of the owner lockoutAfter switching from the original WiZ app to V2, we have had nothing but issues. Most annoyingly is that I am the primary Owner. I then go through the steps to create a profile for my wife, share it with her and then everything is good for 2-4 days. Then when I go into the app to turn on or off lights, all my rooms I have setup(which the setup process is impossible at time) then grey out and it tells me that the owner has changed my accessibility or whatever. Go to my wife’s phone to access the app(who is set to owner as well) and then it does the same thing to her. Have to delete both setups on the phones, start the process all over and sometimes when trying to setup the bulbs, it will fail on finding the bulbs for 4-6 hours. I have to wait a day or 2 before WiZ v2 will FINALLY find the bulbs and let me add them back into my rooms. And yes, rooms. I have multiple rooms setup with this app and I have to go through the whole process each time this happens. And why are you guys limiting what settings I am able to set to the 4 quick buttons? I like having Night Light, Day Light and TV Time as easy access and I can only choose 2 of those for the easy access buttons. There is just so much wrong with this app. Please bring back the old app. This one is horrid. Oh and to boot, if you download the old app, that’s still able to be downloaded from the App Store, it just crashes out so you can’t use it..Destruct0DanVersion: 1.6.0

Awful. New App Ruins User ExperienceI can’t believe this is “2.0”… the old app was so easy to use. This new version is significantly less user friendly— basically a downgrade of the whole product line (which is crazy considering that the bulbs have only gotten more expensive). Fewer customization options, fewer accessible colors, and most annoyingly, when I automate a room there’s no way to choose which lights will participate or to what degree. What’s the point of having scenes if I can’t schedule them (outside of Circadian Rhythm, which is a useless feature for anyone who doesn’t have the exact same schedule every day). I have had hue and wiz bulbs in every room in my home for years. I use them to assist with my adhd time blindness which has been an enormous help. This app is so clunky that I actually find it eating up my time rather than helping me best utilize it. I have now redownloaded the “legacy” app to find that all of my schedules and other information have been deleted, so I will now have to re-do all of my automation by hand. Worth it to be able to delete this terrible new version. Ex: In the past I was able to have just my bedside lamps participate in the wake up phase, but with the new version every light in the room has to do the same thing. Cue horrifying bright light jarring me awake from my overhead light… so now I can’t use these lights as an alarm clock/time cue. That was the whole point of buying them in the first place..Sweetpea1112Version: 1.13.1

DisappointedI was initially captivated by Wiz Lights, drawn in by the promise of a harmonious, connected home. Eagerly, I invested in a full suite of bulbs, anticipating a seamless integration. However, my experience has been tarnished by persistent crashes that necessitate a full system reset far too often. For a product positioned at a premium, the expectation is reliability, which, regrettably, has not been met. The Wi-Fi connection, a critical component for smart lights, has proven to be disappointingly unstable. While I acknowledge that no technology is perfect, the challenges in rectifying these issues are disproportionate to the premium price tag these lights command. When operational, the brilliance of Wiz Lights is undeniable, yet the shadow of unreliability looms large, casting doubt on the product’s completeness. Moreover, the color modes offered lack the dynamism and innovation one would expect. The current selection feels uninspired, with many modes appearing indistinguishable from one another. This is particularly disheartening given the potential for such a feature to elevate the ambiance of any space. In conclusion, while Wiz Lights shine bright when they function as intended, the overall user experience is dimmed by technical difficulties and a lack of creative features. It is my hope that future updates will address these shortcomings, fulfilling the promise of a premium smart lighting experience..Black maleVersion: 1.15.5

Hard to set up and easy to get frustratedI have three bulbs. The set up seemed easy enough. That’s why I bought these after doing some research. I had one bulb get set up in less than a few minutes. Next bulb even easier. I was very excited because I did my research and for once it paid off. Not so fast! The third bulb… same bulb as the other two, refused to connect. The app kept asked my about the 2.4 ghz but the first two set up so that wasn’t the issue. Here is what really frustrated me beyond the fact that I could not get this last one to connect. I went to the manual set up in the app… white screen! I tried to go to customer service in the app…. White screen! Nothing drives me more insane than to need troubleshooting and the app itself is as much the problem as the device. Worst part is that nothing will change and I am stuck with a bulb that doesn’t work and an app/company that seems as dysfunctional as the device. I gave it two stars because I want to be fair. Two devices did set up easily. Update: The developer left me a nice message which seems like a form letter. Obviously they did not read my message because they asked me to go into the app and hit chat support. Did that several times…. White screen! That should tell you something about this company. Buyer beware..Furman boysVersion: 1.15.5

Worse than previous VersionI have been using WIZ for a couple of years now for our bedroom lights. Our bedroom doesn’t have any overhead lights so we have to use lamps, making this the most convenient options. I have them connected to my google hub for quick voice commands and I have this app. I used the previous version with virtually no issues. It rarely displayed that there wasn’t a connection or glitched out. I cannot say the same about this new app. Nearly every time I open it my lights aren’t displaying as registered and I get the error that my lights aren’t on when they clearly are. For example, I just opened and closed the app 5 times before it displayed my lights were on-before I could adjust. I don’t like the new setup either, it feels way more difficult to navigate than in the previous version. I was excited to try this new version and it’s been a big let down. There’s no point in having these lights if I can’t actually use them with the app, or even through my google hub. I just receive error after error that there was an issue and lack a connection (even sometimes when I am in the middle of adjusting brightness and color). Please fix these issues with the app so it’s actually functional..Alexa BondVersion: 1.14.1

New App is garbage, I gave them a chanceI gave it a chance, I gave the development team a couple months to screw this thing together properly, but it hasn’t happened. The timer system doesn’t seem to work, or rather it follows some hidden clock rather than the times I enter for my time zone. The app doesn’t connect to my network constantly. It’s basically random as to whether the app will let me operate the lights. It’s infuriating. My idea of how this app should work is that EVERY TIME I open it while standing in the room I want to control, I should be able to open the app and control the lights. This is true about 50% of the time. The switches are on because well, the lights are on. I can’t turn them off because, the app won’t connect. If it works sometimes, it should work all the time. To be very clear, this is not a problem with how it’s set up. It is not a problem with my modem or home network. I will be contacting support about this. The old app worked, every time, I never had issues like this. How about copying the programming and making it look a little cleaner. Instead you built a new app with a crappy networking process. It might look “newer” but I’d rather something work than look good..DadjaweVersion: 1.15.5

Don’t waste your $$$UPDATE: Not only does the app not work, but support is nonexistent. You can’t just tell every individual person who is having issues with the app - which appears to be everyone who has used it - to contact support individually. It is completely apparent that the app is total crappola and these problems are not cases of user error or faulty home WiFi setups. When I asked who whom I could contact about reimbursement for my now unusable bulbs, I was completely ignored. Someone should start a class action lawsuit against the manufacturer for this. The original wiz app had its problems, but it worked well enough that I was satisfied with my purchase of the accompanying smart bulb. Satisfied enough that I replaced numerous bulbs throughout my home with them. Slowly but surely the apps glitches got worse. Then they come out with a new app that not only didn’t fix the glitches, but was even less user-friendly than the original. 90 percent of the time the lights are marked as “offline” in the app. 10 percent of the time I’m randomly able to control a random assortment (but never all) of the lights. I feel completely swindled, but Philips clearly has no interest in customer satisfaction, so I’ll just toss these now useless bulbs and take the L..Derek Edward LVersion: 1.14.1

Horrible appI’ve been using these bulbs for well over a year now. We had some issues with the old app and they just created the V2 app but I decided to go with the original app based on all the reviews. It wasn’t smooth on the old app like everyone else says. I was having so many issue that I decided at the beginning of this year to switch. It was pretty spotty to start but then after complaining a couple times, it worked all the time with no issues for a few months. I was enjoying it and was surprised. Well, over the last month or two, this app has been complete garbage. It just randomly stops working and will only connect to one room and only one or two of the three bulbs all linked together. And it stays like that for a day or two. I have to start using the lights the way I used to with the light switch. Which defeats the reason for having these bulbs. I even spent four or five hours with customer support in the app and they never got it working. I’m with everyone else and done with these things. They would have to pay me to use these bulbs from here on out and even then I wouldn’t use this app, I would just treat them like a regular light bulb..Plaid11Version: 1.13.1

Complete Trash…just throw your lights awayThis app has completely destroyed my bulbs. This is now my 10th ish time (over 2 weeks)trying to connect these bulbs to this pathetic excuse for an app and i keep getting the same issues. Automatic pairing is useless. It will sit there and find all your bulbs but will continue to search for more disallowing you to finish connecting the bulbs you have. And thats if it works. Half of the time i cant even get the app to accept my wifi password or even load into the next section of the connection process. Manual pairing is even more useless bc it will have you sitting in a loading screen for an undisclosed amount of time. I got so frustrated i just clicked manual pair and let it sit while i was chilling an i came back over 30min later for there to still be a loading screen. The gui is awful. Like navigating the app is completely ridiculous. I think everybody would be happy if you scrapped this and allowed us to stay on the og app. This is nonsense. I got prolly 200$ in wiz lights that are completely useless due to this god awful app. We being patient but this is crazy. Somebody please fix this app..Govelights2024Version: 1.15.5

V2 needs helpTakes forever for the app to recognize that the bulbs are on/receiving power. & if I turn the light off via the app & wake up for work I find myself unable to turn the light on in a reasonable time to get ready for work in the morning. & it’s impossible to bypass the app if I turn the light off via the app no matter how many times I turn the switch on/ off. Getting dressed & brushing my teeth in the dark gets old. I’d prefer to use the original app it was more responsive & had the ability to recognize that the switch is on. It’s NOT a security system so I don’t see why there’s not a way to flip the switch in a way to just have a basic lighting function take effect without having to wait for the app to respond/establish a connection? Such as the functionality of (when the in the app the light is “on” & the app recognizes that, you flip the switch On/Off/On you can set it to change two different light settings) maybe throw in some kind of bypass for that in the next update as well as establish a better & quicker response time for the app to recognize that the bulb is receiving power..JfnfoduwbslfiebslcygVersion: 1.15.5

Keeps Getting WorseSince the 1.16.7 update two days ago the app has lost the on/off toggle for all my lights. The original app worked perfectly perfectly but after pushing everyone onto this new app ever update has made it worse. Intimately the app was laggy and never seemed to be in sync with what position my lights were actually in. I would have to restart it multiple times before it would sync. This never improved and the next updates brought a permanent error message anytime I tried to adjust light. Now the on/pff toggle is just gone. I guess my bulbs are a year or two old at this point and it seems like this company stopped caring about old product to pursue remotes for fans. I guess if I had invested in a name brand it might have cost more up front but save me in the long run because they seem to maintain standards of backwards compatibility that this company doesn’t care about or old customers. So love you new ceiling fan why you can because the fancy remote controls will be broken in 6mo when this company goes after it’s next product line and forgets about the existing users..OldAngryGamerVersion: 1.16.7

Worked well, now getting an error messageI bought a Philips light bulb because with this app, I could set a time along with a brightness. This means, I can bring up the light slowly in the morning. It worked well until recently. Now, I get: Unknown issue occurred Something went wrong please try again later. The bulb still works according to the schedule I set up. I restarted the app and my iPhone. Same problem. I tried the help through the app. After getting past the chat bot, I waited more than 10 minutes without a reply. When I got a response, I was asked to provide info, that gave me the unknown issue error. After waiting again, I gave up. I thought about deleting the app and starting all over, but decided not to. I have something that works somewhat (I cannot turn the light on or off from my phone or change the schedule , but the schedule still works). I don’t want to reinstall only to find out it it is totally useless. I have the latest version. I will look for another product. Based on my experience, don’t use this app..Barry404Version: 1.14.1

Not user-friendlyI have never used any product in my life that was so un user friendly why is the set up process so difficult for a lightbulb? it refuses to connect every single time and it needs so much user information The smart app seems like a nice user feature, but they should also include a remote in the box if they know that their app is not going to work and why does it have to connect to 2.4 GHz this is not 2014 the nationwide standard is 5 GHz now please even a 14-year-old can design a better app wiz do better and actually put in effort I don’t even have a high school education and I know how to design a better app it looks as if there was only about an hour put into this app until they consider is complete for the public this app feels like it was designed by a 10-year-old with down syndrome just let us use our expensive lightbulbs with the advertise features without requiring a significant amount of user data and a tedious, set up process. It’s so basic and easy to let us do that this company is in serious need of a new design team.Gamerjohnny1017Version: 1.15.5

Should be called DUMBLIGHTSBecause they’re the opposite of smart. Idk what Philips was doing when they created the Wiz but they clearly can’t CARE less. Don’t dare think for a second “oh look another Wiz app, V2, must mean improvement!” WRONG the original app kept closing out. The v2 app won’t even let me set up a light to the room. It won’t let me click on “start set up” the prompt literally follows 0 command. Its not frozen, because when I press the “start set up” I can see the color get highlighted but when I release the button / remove my finger from clicking or pressing it does absolutely NOTHING. Terrible. I’m so very disappointed in WIZ a year ago I thought I would just update to HUE if Wiz didn’t improve but TODAY, I wouldn’t DARE touch the hue system simply because it’s made by Philips and they’ve managed to royally mess the Wiz V2 app up. Such a small issue should not snowball but with Wiz it SOMEHOW always does. Looking into other brands especially those that allow multiple rooms to be connected to one remote control without the constant use of an app!.BwididigsushVersion: 1.15.5

Bring Back the Old App!I love my wiz lights, but the new app isn’t so unnecessary and has actively made the user experience worse. I never had any problems quickly switching between the different color options and intensities on the old app, which was perfectly streamlined and easy to use. The new app seems to have tons of new functionality, but this functionality is useless behind a rather difficult and counter-intuitive UI. The response time between choosing a light option and it activating the lights is worse as well. I have never written a review before, but I am compelled to now because this is one of if not the worse declines in UI functionality I have ever seen. The old app worked perfectly fine, was intuitive, and fulfilled all the wants I had for the service. Maybe the new UI will just take more getting used to, but the old UI was seamless and easy to use immediately. More bells and whistles is not necessarily a good thing..Ejd1082Version: 1.8.1

UselessWhere do you want the review to begin-first of all your going to force people onto an app that is nothing but problems. It’s a pain to link multiple phones to the app to control a house. Let’s now move on to the biggest issues-the app is telling me lights are on that are off and has us constantly checking those rooms. Or it won’t connect to lights that are on to turn off. I should have to worry if the light in my toddler’s bedroom is on yet I do because the app is faulty. Other issues is it won’t turn off our lights or connect to the lights in my bedroom. I have to keep resetting the app to get it to connect. As I read reviews I see I am not the only one with these issues yet you act like it’s user error when it’s clearly not. Why release an app and give people to use it when it isn’t even working half the time. FIX IT then have people use it. It’s obvious it NEVER got tested before it was rolled out onto users. And the biggest questions-why fix something that’s NOT broken and working great?.Gimpste25Version: 1.14.1

New App is harder to use.The Wiz system is great, when it works. The system is still worth buying. However the new app makes the system questionable. I think with a major overhaul(needed) this system would be a top recommendation again. Issues with the app/system: 1. Connecting lights. The process is clunky and frustrating. I have issues connecting to my router because it doesn’t separate the signal bands like the older routers would to 2.4 GHz and 5GHz. 2. The new app is constantly glitching and difficult to use off of wifi. The old app would allow me to control my lights from outside of my house. Let’s say you pull into the driveway at 11pm and you want mood lights on to set a vibe or for basic safety. It’s hit or miss. 3. Deleting/creating a new home/room. Need I say more. The front end and back end is messy. Not sure how much QA was done from the development side with this. 4. Allow me to create a home with multiple wifi networks / connections. It’s common for homes to have multiple WiFi access points. Routers or range extenders. Maybe this wouldn’t be a problem for mesh networks. I believe in this system. To circumvent many of these issues I’ve used the remotes but the preprogrammed lighting options are limited so for the most part I’m stuck with those 4. I recommend every user of this system to pick up a remote. It’s worth it!.Jordog249Version: 1.6.0

Looks terrible on ipadI've got over 50 wiz devices, been using them for several years now and I love the hardware and the v1 app was a little basic, but simple to use. This version is terrible. It's far less intuitive and more difficult to navigate. Making all that worse - it's designed for a phone size screen and doesn't scale correctly on the ipad. I get what the devs were going for, but this is a big fail. The GUI is not fun to use in any way. Urge you to keep the v1 app alive until you work things out. Take a suggestion from the devices you're running on. It'd be really nice to be able too set up my room layout like icons on my phone or tablet. Give me a 10x15 grid that I can move my lights and devices around in and setup my own custom layout. The tabs in v1 weren't perfect, but they're leaps better than the list menus in v2. I seriously don't know how you could use v1, then believe v2 is an upgraded experience in comparison. I mean come on... List menus? Really!?!!? I do like that you added some new features, looks like there's native support for motion sense now. I've not checked it out yet because I just can't bring myself to spend more that 5 min in v2. If this were a hardware alone review, it'd be 10 stars. Really really great lights and smart plugs. Wiz (Phillips) keeps adding new bulb sizes, which I really hope they keep up..Tdg2100Version: 1.14.1

STICK WITH ORIGINAL WiZ app. The first app/version is WAY better.DONT GET THIS ONE. STAY WITH ORIGNIAL WiZ app. I don’t write reviews but this app (WIZ V2) kept annoying me enough for me to write one. It is very buggy. 80% I can’t get my light to turn off properly. I always run into trouble where it says that it’s not turned on and it shows as off on the app. Having a widget won’t allow you to turn it off or on, if you click on the widget buttons it will open the app. Original WiZ app allows you to turn on/off your light without opening the app. Sometimes it TAKES FOREVER to have it pick up your light bulb. I once spent 2 minutes waiting and nothing so I had to get up and manually turn off my light. It does not have a timer. The original WiZ app had a timer I had just in case I fell asleep it would turn it off at a certain time. This one does not. Does it work? Sometimes. But if you don’t want to end up annoyed and want an app that runs smooth with your light bulb STICK WITH THE ORIGINAL WiZ app..SalvadorC01Version: 1.15.5

Errors preventing setupAn in app error is preventing me from even connecting my light. The old app was better. Update: tried again a week later, still the same network error at the same point in the process (listing the rooms in my house). The developer says to use the in-app support tool... but there is no option for it! Yes I see the developer response telling me to use it but at this stage in the process there is no means of accessing it. I even made an account (they require you to sync with either facebook, apple, or Google account, they don't even offer an email option) and I still had the same problem at the same stage! I even tried using their instructions to migrate my house from the old app. They instruct the user to download the old app again if they deleted it, but once you download it the main screen only shows for a couple seconds then shuts down. I really wish I could return my light as their ASININE app has made it useless. 🤬.MD253Version: 1.13.1

New App renders the lights uselessThis new updated app is awful. I never had any issues controlling the lights from my phone with the old app. When i was finally forced to upgrade to the new one, half the lights that use this program no longer want to work or occasionally will show they are working in the all. It has turned into an expensive bulb I have to manually turn on and off. I haven’t changed my wifi, location, or set up in any way besides the app and always have issues now. Update: No response from developer help. They leave a comment on everyone saying to contact them for troubleshooting. The app has only gotten worse where it now says there is an unknown error and to try again later. If I use wifi or cellular I get the same message. The worst part it is always random. Sometimes it will work after a few tries and other times I just give up and manually control the light. I’m not sure how this app has a 3.9 rating….Snowboarder1740Version: 1.15.5

Not so greatI worked hard to understand and set up my original version 1 app and was doing pretty well with it so when they said I had to use the new app and they would migrate everything for me I thought I would be ok. But no turns out they had 3 different accounts on my list and I chose the wrong one and could not pair some bulbs even manually Finally I deleted a bunch of lights in one account and chose another which I have gotten to work after 3 HOURS of concentrated effort. If the bulbs were not so $&@#% expensive I would have smashed them. The new app is horribly counterintuitive to use and it is maddening to be forced to update and mess up something that works. You need to do some naive user testing before releasing When theses bulbs go I will not be buying Phillips again. And for the record I have used multiple brands of computers, software and handheld devices successfully for 30 years..TLHknitterVersion: 1.14.1

This is the worst lighting app I’ve ever worked withAt this point it Hass to just be laziness. In 2024 I have never worked with a lighting app that can’t even remember the last setting it was on. If you have it set in your bedroom and you turn them off when you turn them back on it, all defaults back horrible white if you have four lights and say you have two of them off and you go to change the color, it turns them all back on and changes the color of all of them! This is the worst intuitive app ever and this company does nothing about it! App developers… You know what would be nice… That when I turn the lights off and I turn them on, they turn on with the same setting I had last time! It’s no fun to reset your lights every single time you use them! Especially because you have to have the app to do it. Literally the lights are fine. The app is nothing more than an inconvenience, and a big annoyance! Fix this app..AsufhesVersion: 1.15.5

Junk - nothing but issues - always!!Honestly, the lights are great - when they work. The app is horrible. My lights always magically aren’t connected, and the only way to control them is to completely reinstall the lights like I’ve never owned them. I don’t know what happened in the past few months - but it’s been a complete nightmare whatever was done behind the scenes. I would suggest any other brand where people have no issues controlling their smart lights from their app - the lights are a dime a dozen - nothing special from others. If you can’t get your lights to consistently work with the app, the app is probably more important to customer satisfaction. I’ve gotten to the point where I just let them only work with the schedule I have set up - cause magically that works just fine, but controlling them manually now is just a gigantic hassle. I will never buy this brand again due to the horrible app - it’s that simple..KraftdaVersion: 1.14.1

Really needs toggle on/off option for quick actions and shortcutsThe quick actions and shortcuts don’t allow you to toggle a light on if it is off or off if it is on. This means tediously having to creative on and off versions and running out of space for quick actions on the widgets, or shortcuts on home screens. In short time using v2 app have hit some stability issues, e.g. Widget is failing to launch app when I select to add a quick action from the widget (although it can be done if you launch app yourself and can find quick actions). Update: shortcuts/quick actions are not controlling all the selected bulbs (maybe only newer generation ones?) and cause them to gray out until app restart? On off from room control? Since only the few newer bulbs have the SpaceSense (which wasn’t mentioned in the constant nagging to upgrade to app v2) this new app doesn’t seem to have been appropriately tested and appears to be a downgrade from the v1 app.._danm_Version: 1.14.1

New app is terribleIf you have a functioning app that works well with your product, and for whatever reason you want to release an updated version, make sure the new one is also functional, at the very least, and working. First of all, it now takes 4 clicks to get places that should take 1 click. Want the color menu? Well, randomly click around until you find it because it’s super unintuitive now. Everything is laggy and you don’t know if your press registered or not as it takes 10 seconds to respond. In those 10 seconds, if you pressed it again, all your commands will execute 10 seconds later. Adjusting the brightness and speed in particular is a nightmare to get where you want it because you have to wait to see where on the slider your press registered, or if it registered at all. The old app was fine. All the functions were responsive and the layout served its purpose. I just want to change colors and adjust the brightness. I don’t need a graphically amazing user experience, especially if the actual reason I’m in the app doesn’t work right. It’s been several months since its release and it’s still broken. Review after bad review hasn’t gotten them to update it at all. Please prioritize the only way customers can interface with your product, please. I’m downgrading for now..DiRN2Version: 1.15.5

Not the worst app ever, but not far offI love the concept of this app. If it worked that would be great. I constantly tells me there is no connection which is just not true. The app is worse than the last one which also struggled with stability. It will frequently only link to one or two in a large group of lights. I have to force quit and restart the app almost every time I try to use it. The lights are great. Wish the app was too Edit- several months later downgrading to 1 star for zero improvement. I’ve invested too much in the bulbs to give up but if there is a third party developer that can make something that works PLEASE DO. This is unusable Yet another update with zero improvement months later. Absolutely terrible. Please some developer make an app for these great lightbulbs that is stable and functional! Worst app that I continue to use because I’ve spent too much on the bulbs to walk away..SDR78Version: 1.16.7

Months in, I still am sticking to original app. it still works better lolMonths in, I still am sticking to original app. it still works better lol I was going to give the new one a try at some point if the app devs got their act together but I can see from the recent reviews they are still ignoring the elephant in the room and gaslighting their own customers pretending all is well. so, I can continue using the original version 1 app. why? because it STILL works better after a year observing the lack of improvement on this what appears to be train wreck new version. devs. take it personal. i mean it. you should. i cant tell you how many reviews ive read saying this simple request: DO BETTER! until you do, stop insulting our intelligence and at least admit this version needs drastic improvements before telling people to leave the original app which still works far better technically..Ryan717Version: 1.8.1

Way to ruin a perfectly appAdding a new lightbulb went from being a seamless process that my grandmother could do to a pile of nonsensical process. The new app does not even identify what wifi the cell is connected to so I need to type the name of my router by hand along with the password. I don’t know you guys but you had something that work well and was a easy as connecting AirPods to my iPhone to something that resembles trying to come out with a workaround inside a Linux distro from the 90’s. I’m a big time geek and seeing other fellow programmers ruining an app for the sake of giving a refresh just makes me really frustrating. Older people could not figure something like this out. I wouldn’t buy it for my parents and then have to deal with all the connectivity issues for them. A good product works seamlessly and effortlessly. The process of adding a new lightbulb is neither of them in this app..TrashonerVersion: 1.6.0

When marketing takes over the app developmentThe WiZ v1 app is perfect! It’s an actual functional app designed to control your smart lights. This new app is horrible marketing garbage. The focus of the app has switched from controlling your existing lights to pushing you to purchase more things from them. My desire is to control my lights, not to be bombarded by ads. Horrible. And why are you shoving that garbage down your existing customers’ throats? I’m already a customer and within the WiZ system. Of course I’m going to continue to buy WiZ bulbs - if using them is enjoyable and functional. If your app turns to trash then I’m going to get rid of your entire system. Maybe focus your marketing on getting new customers instead of angering your existing ones with a trash app. Maybe focus on building good products and apps, and your existing customers will stay happy and continue buying products..A_m_s_c_cVersion: 1.15.5

This app is so bad.I mean this when I say, I’m a very, very patient person. I’ve never left a bad review for anything ever. I truly believe everyone is trying their best at all times, and it isn’t up to me to judge if they’re best is or isn’t good enough. That said, this app is honestly dogsh*t. The lights constantly drop connection for days at a time. If you have lights grouped pretty frequently one or two of them won’t respond while one will, throwing off any attempt to have a unified color scheme or even working in sync. Thank God as soon as Matter integration was released I connected all the lights to Apple Home. It isn’t great but I can turn the lights on when I need to, and they actually link. On that note, the dev’s built a “reset devices” button into the app that’s said “Stay tuned for our coming update” for 6 months and multiple updates. All of which seemingly have broke this even worse..MRZahmVersion: 1.14.1

Genuinely bad after they moved to version 2Almost every time I will go into the app and the room/main screen is greyed out. Not even able to interact with my light. I’ll try to change the light and the buttons don’t even work. Every time I try to turn it on or change the light I get an “error” message. Sometimes I get no message, just fully greyed out and non-functional. I’ll close my app and open it multiple times and sometimes that works but most times it’s pure chance that I’m able to change my light. Very frustrating and just pointless to switch to a different app only for it to not work. I will probably just be switching back to a regular light bulb. I thought the colors were super cool and awesome for when you don’t want it super bright or pitch black but having to deal with this everyday multiple times a day just makes it not worth it..Country converseVersion: 1.14.1

Broken app- v1 worked perfectly, v2 a messIt’s been over a year since this v2 of the Wiz app came out. Though it did have a nicer looking UI at first glance, the UX has struggled since installing v2. Example: I often have to tap a light multiple times, or close the app and reopen just to turn on a light, when this used to work without a hitch in the original app. Unfortunately, things have only gotten worse over time. This last two weeks, my automations have just fully stopped working. I tried to reinstall the original Wiz app out of desperation, but it crashes upon opening, so seems I’m stuck with this now. If you still are using the original app, DON’T upgrade to this one! It is 100% a downgrade from a original app and things will no longer be working the way they once were..JazzlynoVersion: 1.14.1

Both non intuitive and unstableWant to create a group and add lights to it? Good luck finding it - you have to be in a room - and then you can only select lights in that room for the group. Do you need to remove a light from a group or room? Good luck. Extremely non-intuitive. Add to this the entire system when paired with Philip’s lights is unstable. Lights go off line and it’s near impossible to reset them, many times lights are unresponsive and cannot be controlled and frequently a light shows up as ready to pair that I’ve already paired and errors out during the process creating a zombie. I’d say if you have two or three lights at most this app and lights are probably ok. But if you need to do a whole house lighting system, invest in a better quality system that uses a hub..Bayou Kid 67780Version: 1.14.1

Terrible ui and performance.It’s a very very slow app. It will sit and think for minutes for even simple tasks like connecting to WiFi. Why isn’t there some reasonable 30 sec timeout for things? If it take longer than 30-60 seconds, it’s probably not gonna work, or the process is so slow that it’s not worth my time. This is 2024. It shouldn’t take more than a few seconds to connect and update settings. Maybe if there a lot of devices or configuration to update… then wiz owes the customer/user some sort of process bar. That’s basic ui. I can tell this app has been designed by software engineers rather than actual ux/ui people. Cant recommend this app. And this app is so bad, I can’t recommend the product, even though the product works pretty good once you’ve got it set up. Just as long as you don’t plan on changing things much..Band33t0Version: 1.16.7

New app doesn’t know itselfI had the legacy app, and it worked. But now I’ve been forced to upgrade. The app only recognizes one light. So I search help to “add a light” and it tells me to choose the room and the choose the “group”. Well, there is no group. I only have one light signed on for this room, and that’s not reading as a group. Can we only have one light per room? I’ve tried again and again to follow the instructions to add my bedside lamp, but the directions are clearly not up to date. They tell me to hit choices that aren’t there. This is my BEDROOM and I can’t turn this light on. Well, I can using the old-fashioned switch, but it only comes on big and bright. There’s no way to control it. My advice: don’t buy Wiz lights. It’s just a waste. Life is too short. Go buy a normal lightbulb off the light quality you plan to use the most and leave tech out of it..CindyRev887Version: 1.9.1

Horrible AppConstantly getting “Unable To Control” message when trying to adjust a light. Randomly lights show Off but are in fact On. If you lose internet connection or restart your router you have to manually add each bulb again to be able to control them. Sometimes when adding a new bulb, it is instantly detected but you get stuck on pairing the bulb to wifi until the bulb is no longer in pairing mode and have to start over. Every update to this app never fixes a single issue. Read your reviews! So many customers have problems yet nothing gets fixed. The first app had almost zero issues. Updating to V2 was the worst choice I’ve made. There’s definitely a lot of great results but unfortunately this app rarely works when you need it to..Tmel4198Version: 1.5.0

Keeps losing my houseSTAY AWAY FROM THIS APP— updated July ‘23. There are not enough awful things I can say about this app. Suggesting every negative reviewer message with tech support to fix an app that is clearly beyond help at this point has lost me as a customer. I’m replacing the entire house. Never again. I will actively go out of my way to keep people away from this product since it’s clear you don’t care about rolling a defective app back. New version consistently forgets my house, prompts me to do a whole new setup and has no prompt to log in again—to find my existing house. I have gone back to the old version that actually works. If you ever stop supporting it, I will stop buying these bulbs. I have already stopped recommending to friends. This so called upgrade is an epic failure. Harder to use. Buggy. Just bad. Update in May 23–still awful..IndysMom42Version: 1.8.1

So bad I had to reinstall the old app.I’ve tried getting used to the new controls and set up, but my area often experiences power outages which basically resets my lights and loses connection. The set up is infuriating and inconsistent. And it hurts my eyes when the process takes over 5 minutes to set up, while the lights are blinking repeatedly. So I decide to reinstall the old version, which fortunately still exists. Within a MINUTE, my lights are set up perfectly. No issues, no long wait times, just a simple click and done. Don’t bother with this new app. It’s not worth the trouble and becomes a waste of time. I don’t know what it is these days about companies ruining perfectly fine features for the sake of “customer experience” when they just make it worse! If it isn’t broken, it doesn’t need fixing or improvement..EiixramVersion: 1.7.0

I recommended wiz bulbs to everyone until……the app stopped working correctly!! A few months ago, I started randomly getting the “unknown issue occurred” message, which intermittently would affect my lights. It got worse… showing lights as on, when they’re off, letting me select a color and turn on a light, only to say the error and say it’s off when it’s actually on?? The biggest issue motivating me to write this review is that I just purchased a new bulb for a lamp, same type of e12 i have purchased many times, only to have an extremely difficult time setting it up, and in the end it won’t even connect to the app properly!! I used to recommend wiz bulbs to everyone i know… i won’t be doing this again until this app is fixed!!! :(.Investigate420Version: 1.16.7

JunkI filled my house with ceiling lights and attached them all to the original Wiz app. I saw there was an “upgrade” to this app. When installing and migrating, it deleted everything I had setup from the first app. Yes, I have an account and I was signed in. I tried to reinstall everything using this new app and there were so many issues, I’m not going waste my time trying to explain them here. I, therefore, had to re-install everything, on the original app. The developers did not test this app before launch and want the customer to solve their problems. I’m regretting buying these products for fear that in another couple years they’ll be abandoned and I’ll be left having to buy all new fixtures again. 👍 I can’t wait. Typical of today’s apps and businesses. The original app no longer works with the current IOS update 17.0.3 Genius 👍.ThemotorpoolVersion: 1.13.1

Recent disappointmentUPDATE: my app started working again for maybe a week and then all of my lightbulbs say they are unreachable and any attempts to re pair them have been unsuccessful, when i tried to use the chatbot "help service" it told me to use self help and considered its job done if i could change my rating to a zero or a negative number at this point i would When i first started using the app and these bulbs i was super excited and they worked with almost no problems, but recently my app lags or doesnt work at all and tells me some "unknown problem ocurred". Its making the bulbs and app almost unusable and ive had to go through my alexa app just to keep using them in any capacity. Im super disappointed about this and hope they can fix it soon so i dont have to switch out the brand of bulbs for my whole home just to use them.FnsjxjdbVersion: 1.8.1

Bad software. Schedules and Rhythms fight one another.I installed this app about five days ago and so far, I haven’t been able to figure it out. Well, the idea of the Circardian cycle seems appealing. Unfortunately, it doesn’t have the option to turn off the lights completely at night one possible solution to this I thought it would be to create a schedule on top of it. However, the way schedules are set up. It’s not intuitive. One would think that there would be an easier way to turn lights off. However, the way scheduling is set up toggles lights off at the end of the schedule. So you need to overlay the schedule with the cicardian rhythm. Anyway. Same exact setup for 3 different rooms and I get different results in each one of them. This app turns something as easy as turning ON and OFF a light into something impossible..Orph4nVersion: 1.9.1

Old app was much more reliable.This app gets worse with every release. Now when I turn on a room some lights may turn on if they feel like it. I have 30 of these lights all over the house. So when this app doesn’t work I go back to the old app and it seems to work always. But I shouldn’t have to do that. It should work. Very frustrating experience..Poohfan82Version: 1.14.1

Stick with the original versionWIZ V2 is not an intuitive app. Don’t waste your time. Stick with the original app which is fun and easy to navigate. It’s almost like the designers of V2 didn’t test their own product with the end user. Big fail..MoxtwostVersion: 1.14.1

Being unwillingly force-fed this terrible V2 appI've been using Wiz lights for three years with over 20+ bulbs in my home and never had a complaint - until this V2 app. The original app was straightforward and did everything I needed. V2 on the other hand has been a terrible experience, as is reflected by countless other reviewers. The new interface is needlessly frustrating. Everything is hidden behind extra menus and unnecessary steps, not to mention the reduced function set and also features that straight up don’ work. The connectivity issues are a nightmare. Half the time, I can’t even get the lights to respond. I tried keeping both the old and new apps, but it seems like having the V2 app on your phone makes it so that the V1 stops working properly. Once I deleted V2, the old app started working fine again. Annoying, but at least I still retained functionality of my lights and didn’t have to think about the terrible new app. However, recently, every time I open the V1 app, I get this nagging pop-up prompting the switch to V2. It’s really off-putting. The message is weirdly vague and almost menacing: “You can continue to use Wiz V1 for a while...” What does that even mean? I use my lights multiple times every single day, and having to dismiss the pop-up every time is just a pain. Honestly, it feels like they took a perfectly good app and made it worse for no reason. I wish they would just leave well enough alone and let us keep using the old app..AddedmusicVersion: 1.14.1

"Unknown error occurred"App is okay when it works, but it rarely does - constant "unknown error occurred" messages when trying to change any light colors/settings etc. Didn't think his could be worse than the other app but here we are.King ScarabVersion: 1.16.7

Worst new appThe older version was must better off, unable to change my rhythms on the new one and the app just keeps unable to save any changes to my rhythm, too inconvenient.Momo lokuVersion: 1.16.7

2 starsIt works great expect when the light won’t connect..22222222222227Version: 1.16.7

Don’t Waste Your MoneyThis is the worst app on the market, in my opinion. The hoops you need to jump through when you change the schedule is inconsistent and not worth the trouble. Don’t waste your money!.Erob318Version: 1.16.7

New App SucksWhy fix something that wasn’t broken only to then break it? The new app sucks. Bring back the legacy app!.ZohrasoulVersion: 1.16.7

Widget sucksThe widget is terrible. Can only turn all off or all on. No individual control from the widget nor can you add multiple switches or lights. Can’t wait to get rid of this system and change to another. Do not recommend..MehrabMVersion: 1.16.7

Terrible Application and productTerrible product and application wont connect and customer support isn’t helpful at all..Bajo1404Version: 1.15.5

Missing basic fuctionalityI want my lights to come on at Dusk and turn off at 10:30pm. Why cant I do this? I have to adjust the on and off time every two weeks. 52/2 = 26 times a year. Doesn't work with Alexa. I wish i never bought them and regret not doing my research. I need a photocell sensor and timer. Second request..&@$!?!!!!Version: 1.15.5

Terrible!!!Installed the update and now all my lights that I had connected to my app won’t connect!!! Been at it for hours now, installing, uninstalling, turning everything on and off! What is this???? Absolute cap! Now what???? Very confusing app to use! I wish I had not done the update and kept the old version. Now how do I get my lights to work?! So frustrating!!! Don’t do it! No help or tech support either!.Rucrazy21Version: 1.15.5

Pair and Start Setup buttons do nothing on iPhone 14 Pro MaxThe Start Setup and Pair (plus) buttons do absolutely nothing on my iPhone 14 Pro Max. I can tap the buttons as many times as I like nothing happens. As a result I'm unable to pair the bulbs..FlapjackBiscuitVersion: 1.15.5

Very disappointing!I have been using the original app for a while now until they bump me to this new version when I purchased more bulbs. Now, the scheduled time doesn’t work at all! It is also waaaay complicated to use now and you get lost using the app. I would go back to the old app but it won’t let me access anymore..DianatskinVersion: 1.15.5

Light won’t connectI have been trying to connect the light with the support of the customer service and it still won’t connect. When I select “fix the issues” a white blank screen shows up and the app freezes. We have tried all the troubleshooting and still no success. I reported the apps bugs and the white screen still shows up..JoTim1234Version: 1.15.5

Never seems to workI have tried this version multiple times and it always seems to have a bug. The legacy app is much more user friendly and works every time..DogMomma67Version: 1.15.5

Use Wiz (legacy) - Don’t waste your time!Wiz cannot pair successfully with a top of the line router even when broadcasting on 2.4 channel only. Wasted an hour playing around trying to pair a bulb and kept getting a UDP local network error. Someone on a forum had the same issue and said to use Wiz legacy instead. It worked for so many other frustrated people, so I gave it a try. Boom! Worked magic in a few seconds! PLEASE KEEP Wiz (legacy) on the App Store!.Hexagram06Version: 1.15.5

Worst smart light software I’ve ever usedSuper flaky setup experience, lights sometimes work and sometimes don’t then have to delete them and set them up from scratch. Integration with Google home is terrible. Most of the time it says there’s a problem and can’t activate the lights, other times it works but still says there’s a problem. The automation is horrible. I set a timer to have light come on at 5 pm and off at 11:30 pm each day. It comes on and goes off at seemingly random times, never the times I specified. Will never get another wiz product until they clean up their act on the software and integrations..Ironhorse67Version: 1.15.5

Garbage!I reached out support of Wiz about the connecting issue of my light bulb. They gave me some solutions but didn’t work and asked me to get Legacy app of Wiz and that one also didn’t work and at the end they said there is an issue in your home WiFi!!! I just got another brand with different app and now working properly! Very bad app, not user friendly at all, and very bad customer service..Es81601237Version: 1.15.5

AwfulApp is awful! Almost all the time I cannot even change the light color because of the error it gives while using the app!.ARMChessVersion: 1.15.5

Fix itFix this abomination..Teflontoine421Version: 1.15.5

Total garbageI have had nothing but problems with the bulbs and app. In order to get the lights working on the app for the I don’t know how many dozens of times I have had to uninstall the app and start over. This time it got sooooo much better!!! I now love the App!! Why you may ask??? Because it doesn’t work at all!! The + button is not a button. It doesn’t do eff all. Same thing for the add lights option when opening the newly installed app. I hope people read this before buying any of the crap this company is selling. Run away and and pay the extra few dollars to buy a quality product. Or if you just want a regular everyday functioning light bulb that costs more than a standard bulb just buy one from these guys. You will surely be disappointed. Have fun ripping your hair out, I know I did :).Randomguy236Version: 1.15.5

Don’t waste your timeWouldn’t have bought a 20 dollar light bulb if i knew it would be completely useless and impossible to use with this stupid app.GeahauVersion: 1.15.5

App no longer connects to my lightApp no longer connects to my light even though I’ve paired it properly. I’ve unpaired and paired again, it shows in the app that it’s paired and my Alexa even recognizes it’s paired but in the app it’s constantly saying it’s offline and unavailable so my light is now a regular lame light. Update and fix this please..C00kiemonster11111111111Version: 1.15.5

Super annoying app and bulb.I have been using this product for about a year now. Although it is nice to be able to control the colour temperature and dimming controls. I found the app very frustrating slow and have had endless connection problems. I recently changed the internet router in my house and have had to go threw the frustrating pairing issues all over again. After spending more then 45 min trying many options (including downloading the new app and agreeing to all its location and privacy setting requirments) and entering my wifi password about 15 times, I finally gave up and have gone back to simple old fashion so called dumb lights, to me this seems like the smartest solution. I have given smart builds and plugs a chance and think over all it has been a waist of time and money..Top-O 86Version: 1.15.5

Can’t add devicesClicking the add device button does nothing, app is essentially useless..NumberonepodcastreviewerVersion: 1.15.5

Expected betterLights won’t turn on automatically when set to do so. Very annoying.LovetorecycleVersion: 1.15.5

Please Listen to UsThis app is awful, the slide bar the the brightness is glitchy and poorly responsive. I can’t seem to control a single light if it’s part of a group, and I can seem to create more than one group to include the same light, once it’s part of a group it’s off limits to all other groups. The very first original app is better. You came up with a really poor solution to a problem that didn’t exist..RsomcherVersion: 1.15.5

V2 not an improvementI still prefer the legacy Wiz app over Wiz v2 - interface is not user friendly and the simple “vacation” mode can’t be found anywhere. Bring the old app features please.KarolynfaithVersion: 1.15.5

Not greatEver since the new update my lights dont connect, when i finally do connect them, by the next morning i have to redo it again..Heater67Version: 1.15.5

Lightbulbs don’t really want to communicateEven with the original app just to get your lightbulbs to sync up with your phone was a miracle now that I’ve upgraded because it kind of wouldn’t let me continue with the original app. They won’t sync at all. Is this a common problem?..Timothy the welderVersion: 1.15.5

Can't program lightingThe app always shows an error message whenever I try to create a program for my lights. Makes it hard to use.Alex-8Version: 1.14.1

Very disappointed….I can’t believe that with all the smart products products out there WIZ thinks it can compete with them without having a sunrise and sunset feature. You think the term “Smart Bulb” would actually mean “Smart”. Who wants to have to creat a timer and keep adjusting the turn on time as sunset changes throughout the year. What a shame...D3B4CVersion: 1.14.1

Wiz V2 is not goodWiz V2 is convoluted and annoying. If you just want to control your lights, use V1.AssmundsunVersion: 1.14.1

App doesn’t pairMy app sees the lightbulbs but when I tap on the rectangle that says start or tap here it doesn’t work and nothing happens, stays on the same screen..KleemorganVersion: 1.14.1

Wiz, literally constantly: “Unknown Issue Occurred. Something Went wrong. Please Try Again.”I absolutely loathe this app, I get this error message nonstop and I wish I had literally bought any other light brand. I don’t know if your servers are terrible or there’s something wrong with your gateway, but I get the title message WITH EVERY BUTTON I PRESS. Want to turn a light on or change the colour? Error message. Want to move a light to another room? Won’t Save. Not possible. Want to switch a schedule? Can’t save the new updates, because guess what? unknown error occurred. I have reset my phone, used wifi, got off wifi, tried uninstall, reset, reinstall. You name it, I have tried it. I hate this app with a passion and I don’t know what to do but buy new lights..LindsapediaVersion: 1.14.1

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