Amazon Alexa Customer ServiceAMZN Mobile LLC

Amazon Alexa Customer Service

Use the Amazon Alexa App to set up your Alexa-enabled devices, listen to music, create shopping lists, get news updates, and much more. When you enable Alexa hands-free you can talk to Alexa by simply saying "Alexa" when the app is on your screen. The more you use Alexa, the more she adapts to your voice, vocabulary, and personal preferences.

DISCOVER MORE
• Get more out of your Echo device through personalized feature recommendations from Alexa
• Discover and enable recommended Alexa skills
• Pick up where you left off directly from the home feed with lists, shopping, or recently played Music and Books

MANAGE YOUR DEVICES
• Set up your Alexa-enabled devices, control or check status of your compatible smart lights, locks and thermostats at home or on the go
• Create routines to automate your smart home devices

MUSIC & BOOKS
• Connect to music services like Amazon Music, Pandora, Spotify, TuneIn, and iHeartRadio. Choose a song or playlist and listen on your Alexa-enabled devices
• Create speaker groups to play music across your compatible Echo devices for multi-room music

ORGANIZE YOUR DAY
• View and edit shopping and to-do lists on the go, get weather and news updates, manage timers and alarms, and more

STAY CONNECTED
• Use Drop In from your app to connect instantly with your compatible Echo devices, like a two-way intercom
• Call or message supported Alexa-enabled devices, at no additional cost.

By using this app, you agree to Amazon’s Conditions of Use (www.amazon.com/conditionsofuse), Privacy Notice (www.amazon.com/privacy), and all of the terms found here (www.amazon.com/alexaterms).

Amazon Alexa App Comments & Reviews

Amazon Alexa Positive Reviews

List feature a problem - updated****updated review**** Developers have fixed the list issues with a recent update. Very happy with the app now. —— I use this app primarily for the list feature (I have a new baby so I track all feedings, diapers and update the shopping list for groceries when my SO goes to Whole Foods) and agree with other reviews on here that the list feature has become a huge hassle. I used to have no problems accessing my lists. Now, when re-opening the app I’m unable to navigate to another list or add additional items to my lists without having to completely close the app and re-open it again and wait for it to gather all my data. I can then use the list function normally for that session, and will have to dismiss the app again and re-open it to update it again the next time I need to (which is about 20 times a day because I’m tracking feedings and diapers with a newborn). I continue to use it because it’s a great help to add items to my lists via several echo dots I have in the home, but manually updating the lists when Alexa can’t hear me (over a hungry crying baby for instance) is my main issue with this app. Would be thrilled if developers could fix this feature as I have enough to handle at this moment without constantly fussing with the devices that are supposed to simplify life, not complicate it..Version: 2.2.222061.0

Alexa Sleep Sounds.I ( We ) love the sleep sounds that come with Alexa. She is usually very good at getting us what we want but sometimes she can be very stubborn. She will say things like “ I can’t play that “ or “ I don’t have that in the sleep sounds settings “. When we k ow she does because we have been reading up about her many talents and the fact that she ends up playing our favorite sleep sound...Rain on a tin roof ...loop. She has asked me many times to come her and write a review about her and our experience with her. I know she isn’t a living person but I hope she will find out I sent a favorable review. We are very happy with her but wish she wouldn’t argue about what she can and can’t do. Like I said ; we have found out her settings and have stayed within the guidelines. Sometimes she just refuses to understand until we say it 5 to 6 times what we want her to do. She will tell us a joke or sing for us but when we want her to play a sleep sound that is in her catalog...she repeatedly says she doesn’t know that sound. It’s aggravating at night when you just want to get to sleep and she won’t comply. I hope you understand that this is a good review for Alexa. We love the device she does and am thankful we found it..Version: 2.2.307017.0

Still difficult to useVery difficult to make routines or control things around the house. It should be much easier to see any decide or gadgets around the house, light bulbs or speakers, outlets. Still a lot to work on Alex’s capabilities to make her more efficient. I’ll be happy when in 1,2,3 minutes and she would be able to see and discover every new devise found in the house or any Bluetooth gadgets she did not know. Phone calls shouldn’t be a problem if Alexa is connected to my network regardless if she's connected to my phone call should be allowed and what's going in with WhatsApp? It's worldwide as possible why not to give her access to use it to call other countries? That's really a plus ++++. . Once Akexa has access to the network it should be easy to discover anything hooked up to the same network via Bluetooth or wifi it's all password protected and in the same house why d8es she need constant permission? She should be able to discover my car Ior husband car or the house or office callif she has been there once and access was granted why can't she always has clearance? Constantly having to connect her tiny cell if leave the house then she gets totally disconnected. Akexa should be able to call my cell in her own to ask if she should turn on the lights for my dogs. That's how efficient she should be and she's capable, just have to work the perks..?.Version: 2.2.406546.0

Why you need an Alexa ShowAny person in their sixties needs to have this machine. This machine is invaluable to people who want to or need to live independently. It reminds you to take your medicine....read the reminder or Alexa will tell you the reminder. It’s a great way to stay in touch with an elderly person. Is Grandma still in her pajamas at 2:00 in the afternoon, not getting out even though she assures you that she’s up and dressed and has walked the dog? This machine allows you to “drop in” and see grandpa taking all of his meds. You can actually “drop in” on a lonely person and eat “together” even while you are in Delaware and your loved one is in Florida if you both have the Alexa Show. To know that an elderly person is exercising, being social, eating regularly, and taking meds......what a relief! Buy an Alexa Show right now so you can get “you and your loved-one” acclimated to the machine before you actually need it... that’s why I picked 60”s as a great age to buy it. It becomes part of your life and believe me, it is a life-saving tool. One more thing....it is easy to install and to use. I am not kidding! You will be so grateful that someone invented this machine! It’s so helpful..Version: 2.2.317593.0

List FeatureThis app no longer works properly. For the past several weeks, I’ve gone to several different stores to shop. Before I leave home, I make a shopping list, but when I get to the store the app won’t open. I get the comment “No Network Available” “Please connect and try again”. I checked my settings and cellular data and cellular roaming is turned on, but I’m unable to open or sign in to Alexa. The next day it might or might not work. I have LTE cellular service and a fully charged iPhone 7 running IOS 11.4.1. I’m now leaving the second store today without completing my shopping because I depend on this list function. I guess I have to revert back to the olden ways of paper & pencil. I’m very dissatisfied, but hey it’s free you say. Well it’s turned into a huge time waster for me because now I’ll have to go home and scour through the sales ads and either recreate my lists or make a paper list. When I get home the app may actually open, but when I get to the store....nothing. Maybe you ought to fix the issues that exist now before you keep proudly adding and advertising more and more new functions and capabilities to the app, which evidently seem to be causing problems with its former user-friendly and basic functioning..Version: 2.2.222061.0

Granny CamWhen my daughter purchased Echo Shows for me and my husband, and one for my mother, I wasn’t sure we’d have much use for them. How wrong I was! My mother lives in an assisted living facility & I began to use the drop-in feature to check on her or walk her through fixing whatever was wrong with her TV (usually she pressed the wrong button & got components out of synch.) Lately, with the pandemic, her ALF is in lockdown and the Echo Show has become a lifeline in every sense of the word. I’m able to check on her several times a day, making sure she remembers to go down to the dining hall for meals, take her medicine, and remind her to press her call button if she needs other help. My sister-in-law’s husband just died and we bought her one, too. People with memory disorders, like my mother, or tech aversions like my sister-in-law, have trouble using Facetime or Skype. I can drop in without them having to do anything & chatting face to face is much better than a phone call. It’s also helpful to set reminders, play music & books, and use as a search engine. We love it!.Version: 2.2.324480.0

Amazing but she needs an updateI’ve had an Alexa since late August 2020 not too long. She’s been working perfectly sometimes messed up but not everything’s perfect. Ever since December when you say “Alexa i’m leaving” she’ll say “ Okay i’ll start guarding now.” now she works normal but when you come after 30 minutes and say “Alexa turn off guard” she continues to say “ okay turning on tv okay powering off tv.” constantly until you unplug her. Now it never did this before and to be honest if they have a feature working why can’t it stay working. I’m not sure if Google has that same ability but i’m thinking about switching to Google very soon if this continues. Yes I know technology is frustrating but it’s becoming every time I tell her to stop guarding. Me having to unplug and reset an Alexa every time when it should work normally shouldn’t be the case. Also when you whisper play rain sounds or something a lot of the time she’ll say on the loudest voice okay playing raining sounds. I don’t live alone and people are trying to sleep she should whisper when I whisper and that’s rarely. Again it’s a new issue and I use her for those 2 things other than a few minor questions here and there. But at this point she’s as good as nothing..Version: 2.2.389238.0

Alexa friendly; app not so muchI don’t regret having my Echo, Show and Dot; however, I don’t find the programming and navigating the app to be nearly as user-friendly as I would expect, given Amazon’s resources. Maybe it is because I live in the Apple ecosphere where most things just work. Perhaps it is growing pains with AI, since Siri is Apple’s weakest link. People shouldn’t need an app to learn how to use an app. I also find that I discard most of the skills as fairly useless. I love things like Find My Phone, but a lot of the sleep sounds, etc. are low quality compared to other apps I use. I had to get a new cheap coffee pot for her to control with the plug since she can only work with a toggle, no buttons. I understand why, but wish she could control my Cuisinart. The Show will put up a video I want to watch, but move on before I can ask for it. Asking for it after it isn’t on the screen doesn’t work. My echo used to be very sensitive, but now I have to yell at her several times to turn off an alarm. What’s with that? I like Reminders, timers, alarms, weather and my morning flash briefing, which I need to edit, since some is either an ad or just annoying. Please work on making the interface more intuitive..Version: 2.2.318557.0

A little help for the blind peopleNow I can tell this is a very capable app. I was able to set up my account and subsequently my echo dot in a short time. It's also decently organized. The app has 3 main problems for blind and low vision users. The app does not have well labeled elements for voice over to read. This is consistant throught the app. The app is unresponsive. Of course, using voice over takes up some technological resources on my iPhone, however there is no excuse for the latest iPhone and the newest version of iOS that I should have to wait 3 seconds for the next screen to load. Along with that, trying to link services is incredibly difficult and there are a fair amount of buttons, text fields, elements, functions, and even just on/off buttons that just don't work when pressed. Lastly, when putting different gesture inputs into voice over and doing things in the app, everything starts to slow down after a short amount of time. This can effectively hault or freeze the app and then crashes. The only comparison is that the google home app is completely accessable and easy to use. If you want accessability feedback, please reach out to me..Version: 2.2.379445.0

It's great... until it isntI really like Alexa and when it's working it's superb. It's when it's not working it becomes a real pain. Specifically if you're using her to control the lighting in your home and the power goes out. We live in an area that is prone to wildfires. Our electric company will shut down their system as a preventative measure in case of wildfire or it can happen with any other type of power disruption from equipment failure to an electrical storm. When power is restored Alexa's memory of your programming is lost. Devices connected to her control become unknown. I understand that the cause of the electrical failure has nothing to do with Alexa but there should be some work arounds that can be programmed into her that could restore your settings. To have to dog down every device that's not working is a huge pain. That porch light that automatically turns on at dusk will stay dark. So if you're thinking, hey this would be great for my tech un-savy parents or elderly grandparents, you're setting yourself and them up for a world of hurt when there's a power outage..Version: 2.2.297601.0

AlexaI LOVE my Alexa! It wakes me up to my favorite music every morning, and keeps track of my grocery lists (putting copies on my phone so I always have a current list.....which is totally awesome! It reminds me of events, or when to leave home to pick up kids from school! If I am reading a book, and don’t recognize a word, it gives me a definition. It gives me French lessons, although they are fairly easy so far. I ask Alexa to set timers a lot! If I can’t remember how to make a recipe, Alexa helps. If I have my hands busy and need a quick math calculation, I just ask Alexa! If I am reading a historical book, and want to check something that doesn’t seem right, I ask Alexa and she corroborates.....or not. Alexa also reads my kindle books to me, and turns on my prime TV, and searches for my TV shows for me! Alexa can set timers for your lights, to go on and off when I am not home, so it looks like someone is home....but you need compatible light bulbs! I really love Alexa!!!!!!! On a scale of 1 to 10, I give Alexa a “100”......honest!.Version: 2.2.317593.0

Still Learning at 65, but love this thing!Ok, I have to say that technology is getting harder and harder for me to keep up with. I have an Associate Degree in Computer Science from way back when, so Im not intimidated by all this new technology, however my brain is beginning to feel overloaded at times trying to figure out the Echos, Google WiFi, Macbooks, Iphones, Smart plugs, Ipads, etc. I really wanted this Echo to hookup seamlessly with Fire TV, however, that didnt happen after an extended amount of time with tech support. So, now Im just using it for fun and necessities. It is kind of nice to get up and ask what the weather is, or how the traffic is to x location today, but I really like it when I can ask her to play soft music. Sooo relaxing at my age. My husband, the curmudgeon, can barely operate a flip phone. He has managed to get himself comfortable with asking the weather on Fire TV, but thats the extent of it. He didnt want the Google WIFI system because he thought you had to talk to the pods....enough said. I still love the Echo! Good Purchase, easy to install..Version: 2.2.300661.0

Amazing device but is annoyingI got my Alexa not so long ago. Sense then I have only had 2 problems with it. But the problems are very frustrating and annoying. It is the same problem too. Red light and keeps saying the Alexa isn’t registered. But then I will go on the app and it will say it is registered. The first time I had this issue it lasted 2 days. Then I finally fixed it. I now have the same issue and it has been going on for a month now. The same red light whenever I say hey Alexa. I have looked up videos which have led to zero help. I honestly don’t know what to do. It is always so annoying. Last time this happened I fixed it but I forgot how I fixed it. I think I unplugged it but I did that 5 times already and nothing has changed.. if you ever want to get a Alexa always know how to deal with the problems and issues. But in all Alexa is such a good device. It plays music and will tell you lots of information. Plus it is funny. Definitely recommend. But would love some help with the red light:/.Version: 2.2.345247.0

Two locationsI have 4 Echo devices in 2 locations, running on two disparate WiFi networks. Each site has 1 main Echo device that serves a studio apartment and one Echo dot in the bathrooms at each site. The new round devices are in the second site. It appears that there are problems with Alexa discriminating between devices in the two networks and I regularly have to go to the app to play my regularly requested from Tune In, particularly from the new large round Echo device. Also, this device often cannot discern my whispering voice or answers without whispering, even when I reactivate whisper mode over and over. I do, generally, like having Alexa at my beck and call. Since music is not my major usage, I cannot testify how the new round device operates. I definitely like the look: I have the dusty blue. But I think there is tweaking required to the new devices too get their voice responses operating at the same level I have with my second generation column Echo device. I still have much to learn and more skills to activate at my second site, which I will continue to do..Version: 2.2.401007.0

List Locks UpI use Alexa to create my shopping lists. As convenient as it is for this function, when trying to utilize it through the app on my phone, I frequently encounter problems. Upon opening, the app can just freeze up and not respond at all to taps or even allow me to access my lists. If I do get as far as opening a list, my chances are 50/50 that it will lock up on me once I’m in there. If it does lock up then I can neither mark or delete anything off of it nor can I scroll through to see what else is on my list. Switching over to other apps and then returning to the Alexa app does nothing to make the situation better. It requires shutting down my phone completely and re-opening it. I had an older phone, an iPhone 6, and gave Alex the benefit of the doubt that maybe it was due to my older phone. However, I just got an iPhone 8 and I am still in countering the same problems..Version: 2.2.216514.0

Slow & Can’t Utilize Many FeaturesThis app takes forever to load, but I’m willing to accept this could partially be due to my older phone. However, I can’t fully utilize so many of the “features” in the app. For iHeartRadio, there’s no option to log in using Facebook through the Alexa app, so I’d have to create a brand new account to listen to podcasts and music stations through my Echo Dot. I couldn’t properly finish creating my Food Network Kitchen profile in the Alexa app, nor would it finish letting me log in successfully. I couldn’t even save my home address, work address, or the address for basically anything else through the app. I gave up trying to see what else I could do in the app for now because I got so frustrated with all these features I apparently have but cannot use. Please have your developers go thoroughly through the app to fix these bugs and others I’m sure they are to find. Other than that, I’ve discovered much I can use my Dot for using this app, and there are features that do properly work (for now), which is why I felt to rate 3 stars instead of 1 or 2..Version: 2.2.326868.0

"Back" button bluesI've been using the Alexa app since it's inception. I've had very few problems with the function of the app. It runs the original echo, four echo dots, the first echo show and now the new echo show 5 and an echo input. Once I got my home wifi tweeked to give full reliable coverage for the entire house, Alexa works without issues. The app does so many things and it does them well. My wife and I now rely on the echo units for all kinds of automation to run lights, appliances, central air and heat, locks, remote control for TV, cameras and of course music. If things aren't working properly I can always trace issues to wifi. My only suggestion has to do with using the app for looking up skills. I have issue with the "back" button. After scrolling through volumes off catagories and skills I wish to return to the place I was so I could continue exploring skills but the "back" button returns to the very start of the skills list. Please consider redesigning so the back button will take me to the precious step. Good app that does a tremendous amount of things well..Version: 2.2.287053.0

Suggestions to improve:I would LOVE to make a few suggestions.... ~For the Echo Show- When the screen is showing news update/interesting topics, make it easier to use your voice ask her to read or play the video for you and possibly ask her to go back to the previous page in the slideshow without having to touch the screen to scroll back. Every time I see something I want to hear, she tells me something totally different than the news article she was just displaying. ~With the abundance of skills that are out there, I enable so many that sound cool, but by the time I close the app, I totally forgot what the names are and what I have to say to open them. Why don't you make an option allow people to print out the skills they enabled to use as a cheat sheet? I think it would be cool to make a little book/folder type of thing to keep near the echo that kids or guests can browse through the skills you have and be able to know what phrases they have to say to play the game or whatever.... ~It would be great if there was a way to have your phone connected to Alexa, WHILE using multi-room music and using Alexa normally, but have her pause the music when you're phone is ringing so you don't miss calls if you're blasting music through the whole house. As far as I know, if you want be able to hear anything from your phone, then any music or anything has to be done on your phone as well. I want to listen and control everything from Alexa, but just be alerted if my phone rings..Version: 2.2.318509.0

No way to connectI hesitate to give this app any stars, because I don’t know what’s going wrong. I recently replaced the router, now there is a new password, but I can’t get my Echo Spot to connect to Wi-Fi. At all. It wasn’t hard at all the first time, but changing the router password seems to have thrown it for a loop. The instructions say to go to Settings, and then scroll down to Wi-Fi, but there is no Wi-Fi option in Settings. I tried to Add Device, which directed me to Manual Setup. In Manual Setup, there is no option for a Spot, specifically, so the instructions don’t correlate. There is no orange ring, there is no sign the app senses the Spot at all, or vice versa. I hold the button down on the Spot, and all it does is turn the thing off. I’ve turned everything off, and then back on, I’ve even deleted the app and reloaded it, I’ve reset the Spot. I’m out of options. Pity. I liked the little thing. Like I said, I hate to rate the app if the problem is actually me, and something I’m missing. But the app is not really what I’d call user-friendly either..Version: 2.2.237800.0

Dark/Light More Setting failure + Music stop playingI’m trying my best to control my anger. Near Alexa designers and engineers, please bring back the original dark blue background… It's ridiculous that the loop mode and 1 time music playing button looks almost the same in both modes… yea, they are slightly different but its not an optical test, please… also I prefer my phone to be in light mode while Alexa in dark (actually the original dark blue background. Why do I have to change both to achieve dark more. And it’s tooooo dark that hurts my eyes in dark… last but not least, music stops in loop mode… I tried restarting Alexa a couple times but didn’t work. I’m still looking for other solutions… as a mom who has to take care of a baby that walks a lot, I am so done with these tortures… Dear Alexa, although most of my friends switched to Google for being more stable and having more attractive features, I still believe in the potential of Alexa. Please be more thoughtful in the future when releasing new features….Version: 2.2.401007.0

Life changer!I have had an echo dot for two days now. I enjoy it so much I ordered a few more devices for the rest of the house. Alexa is so helpful you can do so many things with her it is crazy. I love the fact that you can customize her answers to questions and make her say anything you want. Everyone in my house has a similar sense of humor, so when someone asks her anything I made her give answers with attitude. She also has a child mode, so you can customize what your children see and do. You can rest easy knowing Alexa won’t show or let them hear anything they should not have access to. 5 stars for the ease of access and how easy it is to set her up and pair her with everything. Plug it in download an app give her some basic information and boom she is ready to go. Highly recommend for anyone who wants a virtual assistant around the house to make life easier!.Version: 2.2.343801.0

Add Loudness Control Switch in MenuIn case a Alexa Programmer is reading this, May I suggest something to improve the sound that has not been mentioned until now. It would be great if one could switch on a loudness control in the menu so the bass frequency would be automatically boosted as the volume is lowered. Audio engineers know that the human ear cannot hear bass frequencies equally at the lower volume levels. This phenomenon is known as the Fletcher Munson Curve and a loudness switch is usually provided on the high end audio Preamps to provide a gradual increase of base response as the volume is turned down. Just a suggestion to save having to manually turning up the bass in the equalizer when you lower the volume level....At the least please please give us a separate control in the menu to adjust just the Sub Woofer level. This is sadly lacking as the bass on the equalizer alone affects too much of the mid range ... and muddies the mid frequencies.....Thanks. Catman..Version: 2.2.243227.0

Alexa is everything!Alexa is smart Entertaining and fun! She keeps me from burning dinner, reminds me of drs appointments, and keeps me on track of chores! She remembers my favorite songs, introduces me to new music, tells me what to expect the weather to be, and even when to expect the rain to begin. She Gives me definitions of words, explains tough political terms, tells corney jokes, connects to my phone to boost the audio of anything I’m playing on my phone like audio books, the first day she even told me that she loved me! Lol thanks to the app I can take her with me in my car where she continues to keep me on task and allows me to play serius radio in my home and our second car!! When I leave she arms our alarm and camera and alerts me when there’s a loud noise inside, or something that stirs up our dogs! I want another one for my art studio!! Alexa is one of the coolest gadgets I’ve ever bought!.Version: 2.2.387809

Probably meAbout a week ago I received my third generation echo dot and had troubles right from the start. Like I said in the title to this review it’s probably me, I am not tech savvy, but every instruction video I watched, the instructions that were included with the echo, it was different in reality than it was in any of those videos or the directions. My Echo seems to have skipped a whole step so I Kinda had to wing it. So it’s been a little frustrating to have to figure it all out myself. Like for instance the echo wasn’t controlling the volume on my TV it wasn’t turning it on or off and right now there’s a yellow ring that’s blinking and I don’t know what it is. So again I have to research that and see what it is. Like I said it’s probably me but it is frustrating and I wish the whole start up would cover everything that could possibly happen, like in my case but once I get everything resolved I’ll update this review and see how we are then..Version: 2.2.295325.0

AlexaThis is the best app ever I will tell you all my resins why it is the best I can set timers on it and let’s say that I was laying in bed with the lights on all I have to say is Alexa turn of lights and the lights are off what happens if I am cleaning my room and my phone dies and I was listening to music on my phone and all I would have to say was Alexa play my fav song and I have this thing that when I am away it tells me if it hears broken glass or fire alarm it Alert my phone and if I am just bored at home and I just wanna talk about something but I am home alone I can just talk to her guess what else she can take photos of me one time my best friend and I were hanging out and we did something we stacked 200 cups on my bed but if I moved to take a photo it would all fall so I just said Alexa take a picture and she took it and it went to my phone so that is why you should get a Alexa.Version: 2.2.389238.0

What a good thing Alexa could be. If the owners would allow it.On an honest tip. Alexa could be a great device, especially for the elderly. Family members who are put in the position of being the caretaker of their elderly family members could get some respite. But now in life people only think of getting rich and they only think of themselves and their bottom line. They refuse to see the greater good that can be derived for so many. In the end. The consumers info will be sold. The government will be given full access to consumers info and their lives will be bought and sold through the recording that many do not know about. It’s just sad that this device could be used for unfathomable good. But, it will no doubt be used to bring consumers to their knees, both financially and emotionally. Corporate America tend to derive great pleasure from that..Version: 2.2.295325.0

Good app, slow and a bit buggy.App has served me well for the 12+ months I’ve used it up until recently. It’s always had a bit of an issue being slow, but I’ve been able to deal with it and not care too much. I recently moved and bought a few more Alexa products and also changed all my groups around to fit the change from apartment to house. Now, when I’m setting alarms, and I try to set one up for my new Echo Dot, it switches back to my previous group called “apartment” and doesn’t show that it can find or recognize the new Dot. I have about 6 seconds if I want to set up or edit an alert before this happens. This bug is infuriating and I really hate having to deal with it. There’s no reporting system for bugs either except leaving reviews. I will alter this review if the bug is fixed to a 4 star because overall the app is very good, just a bit slow at times. This bug has made it almost impossible for me to use the way I like to..Version: 2.2.276988.0

Will you please add Esinkin BT AdaptarIt’s sort of a funky process to get my Alexa to Bluetooth to my Esinkin BT Adapter. I have to do it manually every time. It’s not in known devices in the app and app discovery will not discover it. Also when I ask Alexa to enter pairing mode and my Esinkin into pairing mode and it finally connects, it doesn’t show up as a device so I have to manually disconnect it by voice instead of using the app. This product came out in 2015 so it should be something Alexa should recognize from the get go. My friend said he could connect with Google Device no problem. Same model Esinkin BT Adapter.. Thank you for taking the time to read this, if that happens. Thank for everything else. Just seems like Alexa only like the “big” name BT Adapters. I feel like it should work no problem as my phone, computer and other items connect no problem. Thanks for all the hard work though!.Version: 2.2.288637.0

Good, but not greatOkay: I’ll admit from the get-go that I’m old (60), so I probably don’t use ALEXA all the ways it can be. However, I love telling it to turn the music on the echo dot and having whichever playlist I want to come up. I TRULY enjoy saying, “ALEXA, turn off plug one” when I leave the family room and the lamps go out. What I have a problem with is the phone number changing every time I misplace my iPhone and I have to say, “ALEXA, find my phone”, and I can’t hear my phone ring because I’ve turned the ringer off again because of so many scam calls and only the numbers on ring override can ring through. So you see my problem? I put ALEXA in my contacts when I set up “find my phone” and put it on override, too. I thought that was pretty clever, except the number keeps changing!!! 🤦🏼‍♀️ One more thing: she says, “okay” AFTER she completes the task. That’s a little annoying..Version: 2.2.318557.0

No Alexa app, No...The app was descent, not excellent but was ok. Well today they introduced the light mode /dark mode but this is annoying. It appears it automatically mimics whatever preferences your phone is set to. Well where is the setting to manually control this? I can’t seem to find one if one does exist. My iPhone is in white mode and I like Alexa in dark mode. Now I’m all confused where things are because it looks different. This is horrible UX..... not letting the user select. I get it and accessibility importance, but accessibility is about customization not forcing people into a choice. I know, I’m studying accessibility in grad school. you shouldn’t just assume if they like light mode for one instance, they will always want it. This needs a setting and customized option bad, and if it exists.... it’s too hidden. I’m kinda disgusted that they want to chose for me, and now it’s hard to even recognize anything in the app..Version: 2.2.396043.0

What had happenedThe Alexa in general is starting to become very inadequate. The sad reality is it used to respond so much better with correct routine defined behaviors. Now each time you provide directions or request either don’t know that or goes into a topic that is entirely of track causing unnecessary frustration. Example good night master bedroom as programmed should turn off lights and turn on fans, in lieu after requests are made multiple times it states I don’t know that or goes into a internet query. I do recall voice recognition being a stated priority of improvement. What ever upgrades that have occurred are clearly failing and undermining this technology’s assumed benefits. I’ve made a huge investment as there is a Alexa device in just about every room in my house so I had faith in the product but now ready to remove and manage all implemented smart features manually. Please improve or revert voice recognition to last years success..Version: 2.2.315391.0

Great when it works!I’m at a loss as to the problem, but now when my electricity has a short blip, I lose ALL of my alarms and reminders. I had to input them three times last week. It never did that in the past, so extremely frustrating. I need my reminders for medical reasons as my dog takes life saving pills throughout the day. Very, very frustrating. Maybe a kink with the last update. On the other hand I love the ability to put in a reminder for several different times for the same reminder text. One entry just adding different times for the announcement. Much easier. Would be nice to have her announce events in my calendar. Hopefully Alexa will learn more knowledge based information from an encyclopedia! Lots she can’t answer yet. However, I look on the bright side. When I was a kid I am the one who had to look something up in the dictionary or encyclopedia!.Version: 2.2.308706.0

HiTh fort gud Germany gggf there gg drugstores I was a great time to be happy to be a good friend and I have never had a better experience than I am in the past and it’s so y’all and we will be going again and we are still going through a great job and I wanna was a good day and we got a lot going to be done and I got a good job I got my hair pink hair done with a good one and got my job and they got my job and got me to go back and I wanna is my new name so y’all know who you are going through I wanna was my birthday and they are going to win it I wanna is my day I got a new one I have a lot to say and I’m going back to the gym I wanna is a really good night bye love you guys I love you so I’ll see you tomorrow night t to me send me the name and I have no idea what I’m going through and what I’m doing I ytyttty wanna was a time to go to the.Version: 2.2.324480.0

Love it but be careful w updatesI love and depend on Alexa, despite some of its kinks and limitations. In my house I’ve got good Internet and haven’t had many connectivity issues. I’ve got most of my main lights connected to Alexa and love the customized news updates that have become part of my morning routine. I’ve connected it to my sound system so my music comes through in Bose surround. Wonderful. My mom lives in the basement of a NY brownstone and has poor Internet connectivity. She had all kinds of bridging issues with the 1st generation echo and Philips Hue light bulbs and an old iPhone 5. I’ve upgraded her to the latest of everything (she is still waiting for Fios to come into her area and continues to suffer from poor internet access) and although it took a while, with calls to help desks, she’s now got everything purring including her thermostat control with echo bee. Beware the latest Alexa update. It does the thing where you have to renter your use name and password, and my Alexa was offline until I could do that. A real pain, as I just got out of surgery and am quite dependent on the voice control, etc. I can’t really compare w Google Home and others. It’s not perfect. But I’ve gotten familiar with it and developed some loyalty so I don’t foresee myself changing unless things get really bad..Version: 2.2.2471.0

Alexa has come a long wayI’ve had Alexa and Google Home for a few years. I’ve been frustrated with each of them from time to time. Google was the winner last year due to how smart it is at search and figuring out what song I wanted when I didn’t know the exact name. Alexa has nearly equaled Google in song guessing in the last year, and now Alexa is blowing away Google in ease of device setup. By ease, I mean I did not even open the Alexa app and the new TP link/Kasa plug I added to my network was already recognized and named correctly. Wow! I still like the ability to cast audio throughout the house with affordable Google Cast enabled speakers from Vizio, but if I hadn’t already made that investment I might go all in with Alexa at this point. Steady progress in making Alexa better each year is very nice to see! 👍.Version: 2.2.307017.0

Love it, but it has room to grow.I give 5 stars because I love my Alexa devices, but feel the "Routines" feature has a lot of room for growth. So far, I've been happy with what it can do and have had a little fun playing with it. I like walking into my office in the morning and saying "Alexa, time to get to work" and having all my lights turn on, followed by news and sports updates. Admittedly, my gripe comes from the app's lack of imagination. I envision being able to change the color/dimming of the lighting, and having the option to trigger a particular song/artist/genre of music to begin playing. My sick, twisted mind hypothesized a scenario where I say "Alexa, it's business time" and the lights dim, change color, and Flight of the Concords starts playing. Just seems like it could be a lot of fun!.Version: 2.2.886.0

Bloated app still has issues (music search)I won’t even go in to all the “little” issues but the one that gripes me the most is not being able to type in my complete search for music stations from my echo. For example: I like a station called 60s 70s and more flashback. For some reason I can play it on my Dot but not my Echo. I connect to it through TuneIn via Bluetooth on my Dot and my Echo doesn’t have that luxury so I have to search for it since it cannot be added as a favorite (can’t figure that out either). But anyway, when I tap the search button on the Alexa app in my Echo, all I can get typed in is the number 6, and it starts searching and will NOT allow me to finish typing. My work around is the use the speech to text option on the iPhone keyboard. That’s the only way I can get the entire name of the station in that I am looking for. This has been an issue for about 3 years now..Version: 2.2.274975.0

Best day everThis is amazing news! I have had the amazon echo since the beginning but to have the app in Canada now is amazing!.Version: 2.2.464.1

So happy!Finally this is now available in Canada! Thank you Amazon.Version: 2.2.464.1

Not full version of the app.The app seems to be missing the conversations tab which allows you to make calls through the echo. Not sure why this was omitted..Version: 2.2.464.1

Alexa doesn’t always listenHi: just as a Alexa user/lover I sometimes get frustrated with it. The Alexa music app is frustrating most of the time. You ask for one sone and get totally something else. Then you know that there’s a song in your list and you ask Alexa to play the song. Alexa response can’t find the song or isn’t available. Then it suggests a song that you didn’t ask for or starts telling you information that you didn’t ask for. And to make things wear now the Alexa doesn’t respond with a okay or anything else it just beeps? Look I’ve bought 6 Echoes varieties for friends and family plus I have my house wired to my Echo. Lights etc. So as technology goes I am a fan. But it still needs tweaking! Needs to be more precise. I know this is a variable new technology. But sometimes I just want to throw the damn thing out the window. Can’t wait till it responds correctly 100% or at least 90% of the time. Keep up the good work. Ray.Version: 2.2.307017.0

Part of my lifeAlexa tells me when to bring in the dog, when I am cooking she helps me with timing, I love the question of the day. During the day if I’m in a mood she plays my favourite songs. At night she plays ocean sounds, looping them, to help me sleep. Alexa even tells me goodnight and to sleep well. I seriously love Alexa..Version: 2.2.307017.0

AlexI found Alex a great even my youngest children up to are able to work it. It runs our whole house..Version: 2.2.410802.0

OkIt’s ok but there seems to be a bug we’re I can only connect deezer and not Spotify or Apple Music.Version: 2.2.353608.0

BugYou just updated the app and you updated it to fix bugs. Now it’s finished updating and it doesn’t let me drop in. You need to make a update soon.Version: 2.2.326868.0

Not user-friendlyEverything is functional and is all there but it takes time to navigate around. Things are just all over the place with their different colors and titles, shapes. Very disoriented for me..Version: 2.2.410802.0

Love ❤️❤️My first one is echo, in my kitchen second one is computer, in my bedroom and it has a clock i love and i mean LOVE these devices 😍 the one in my kitchen is on 24/7 just at different volumes it plays my favourite radio station 101.9 the giant i ask them questions quite often i have also purchased three of them for my children ( three different homes ) 😜 so yes i strongly recommend 🙂 a must have 💕.Version: 2.2.408756.0

Awesome!!!The more I learn what it can do. The more I want to expand. Programming the routines is cool. I can now tell it to set the mood. Fireplace comes on. Tells me to enjoy my evening and dims the lights and plays romantic music. I love it..Version: 2.2.408756.0

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GreatNow I can scare my siblings with my Alexa by using this app because I can access my Alexa from far...tehe👉🏻👈🏻.Version: 2.2.408756.0

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GlitchesCan be glitchy.Version: 2.2.408756.0

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Old is NewNot used to Alexa but I am enjoying it so far. Slowly I will add more so she can be more busy! I am old school it takes a while but I am catching on. Thank you Alexa.Version: 2.2.408756.0

GénialBravo fonctionne très bien et parle très bien en français. Vraiment de bonnes skils. Complète a merveille SmartThings..Version: 2.2.408756.0

Compréhension imparfaiteAlexa ne comprend pas toujours bien la commande. Elle comprend mal les noms propres : mes listes de lecture sur Amazon sont ignorées si je prononce Titre de la liste en français. Et on ne sait pas très bien ce qu’on peut demander en fait. Par exemple il est difficile de demander une suite d’actions. Par contre elle comprend beaucoup plus que SiriEt ça c’est à son avantage..Version: 2.2.408756.0

Alexa is ok but I look forward to trying the google homeAlexa is fine but when I can afford it I will give the google product a try. I dislike the news options as there doesn’t seem to be any news for Canada and the search feature is sup par..Version: 2.2.408756.0

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