Oops­ Customer Service

Oops­ Positive Reviews

Oops"Oops offers a user-friendly platform for managing personal finances, providing essential tools and features to enhance financial awareness and responsibility. The app's intuitive interface makes it easy to track expenses, set budgets, and monitor financial goals. One of its standout features is its comprehensive categorization system, which helps users gain insights into their spending habits. However, Oops could further improve by introducing more advanced features such as investment tracking and analysis, retirement planning tools, and integration with a wider range of financial institutions. Additionally, expanding its educational resources on financial literacy would be beneficial for users looking to improve their overall financial knowledge. Overall, Oops is a solid choice for individuals seeking to take control of their finances, offering a convenient and accessible platform to track expenses and manage budgets effectively.".Teddy🥳Version: 03.24.24

CoolIt’s my only finance app I use right now, it’s simple, has good looking UI, and basically everything you need to track your budgets. One feature I’d like to see is ability to plan purchases and saving money for them each month. One downside of the app is they randomly enable and disable features. Like there was a feature when you tap on the month name and it gives you a detailed breakdown of that month about your spending habits (I can’t remember honestly what was there because it worked only once for me, but I liked that thing) — it’s gone now. Then they added weekly recap, but then they made it available only if you invite 2 friends?? I mean let me just buy the full version of the app..IRandexVersion: 11.27.23

I am no longer afraid to look at my financeI used to mentally prepare myself before I open my bank app. Finance felt like a black box. I always wished I had the discipline to have a spreadsheet for my expenses. I tried multiple times but was never consistent. I was in a loop of being worried about my spending, and I never seemed to have any money left over at the end of the month. Oops really made a difference. I tried a lot of finance apps before but none of them stuck for longer than a few weeks. Since using Oops, I no longer feel like I'm terrible with money. I'm finally able to stay on top of my spending and I'm slowly but surely getting my finances under control. Oops has been a game-changer for me, and I would highly recommend it to anyone who is struggling with their finances..KylieritchieVersion: 06.06.22

Just like Apple iOS ecosystem App!This finance app is just like Apple iOS ecosystem app, it’s so incredible, unlike other finance apps mess the category, this is important, and also let user choose each the category for each credit card transaction, and the important thing is this oops with Plaid gateway won’t ask and request or record any of the savings account data, because savings account just for saving money, and this app is good for tracking the spend. I think this app could be like Facebook, it has social feature, but oops is first app combining social and financial, the founder just like financial Zuckerberg. Some people like to share finance screenshots on facebook, it’s weird, but oops make it happens..Oriental RoyalVersion: 01.27.24

Love it!I have been looking for a money tracking app that isn’t made for budgeting or specific long term planning but just something not complex and super easy to use that shows where you’re spending your money. This app is it. I love it and it feels like you’re playing a little organizing game with your transactions. Takes a few seconds and is extremely user friendly. Only reason I didn’t give it 5 stars is because I would want a feature to create your own categories (ex: I would want one for donations). I found out about the app on tik tok and it’s everything I was looking for..AH_85025Version: 01.02.23

Love this app!This makes tracking so simple and top of mind. The UI is amazing. You’re shown each separate transaction individually, and have to resolve each by tapping the category it belongs to. If it’s something you weren’t planning for, you oops it. Not overly complicated, just simple, basic categories to get the gist of where your money is going. They’ve also made some updates that allow for income tracking so you can see your income compared to what you’ve spent at the top of the page. Seriously love this app, recommend to anyone trying to budget and be continuously mindful of spending habits.BeccaLola249Version: 12.17.22

Could use some updatesOverall I like this app. It's easy to use. Here's what I think needs to change: - $5/month for the premium version is too much. Ideally it'd be $2/month or less. - There should be an easier way to edit the tags. Right now, you have to either wait for a new transaction to pop up and then create a new tag but there's no way to edit preexisting tags once you've made them (that I know of). - Some things you should be able to classify as investments, loan payments, etc. but have then excluded from your "spending" that month. This would help me see what I've spent on things that are choices vs money that's designated every month to one thing.GrahamcrackergirlVersion: 01.19.24

Cute and easy to use!Everything is super super easy to use. You just connect your bank and then file your purchases into categories. I wish that we could create our own categories though because I have things that I buy regularly that I have to put in a different category. I also wish that we could split purchased because one purchase has to be put in one category. Overall very good app to see clearly what you are spending and where your money is going..Vanvu04Version: 10.20.23

Definitely still improvingI got this cause of tiktok and it’s been okay to keep track of my spending. I don’t enjoy that it asks me about pending transactions and counts them as +$ rather than just mark them as pending and can be sorted later. I have to exclude them and go back after a couple of days to sort them. I also can’t check my friends vibes anymore because it keeps saying my app needs an update, but every time I go to update it it just says the same thing and never changes. It also tells me like once a week that if I don’t claim my account it’ll expire but im active on it to sort my transactions. Otherwise, it’s fine..CatestropheyVersion: 12.11.23

Great appThis app shows so well of how i spend my money. the folders to choose from are very organized and there’s the option to exclude transactions which is helpful since i transfer money between the two bank accounts i have on there. I will say once you’ve picked any folder for the transaction you can’t move it to the excluded if you go back after completing all the transactions. i also wish there was a way to add your own folders, but a very well functioning app and aesthetics..Josephine12322Version: 10.19.23

How to budget without a budgetAnyone who has ever tried to stick to a budget knows how difficult it can be. Why is it the only way to be financially responsible? I always wanted a finance tool that just helped me track not budget. The way I think about Oops is like a way to be on top of my finance without being told to spend less. They just give you the data. Oops team is literally the best at design and notifications. Very fun and aesthetic. Excited for new features..GhvfhgddfVersion: 06.06.22

Great app. Needs some changes to be perfectReally like this app. I prefer it to Mint for a few reasons. One, the UI is friendly and easy to use. Two, mint gets the categorization wrong and it’s a pain to change. This app you do your down categorization. Three, I just like the UI better. The downsides to this app: - No Apple Card support. Please bring this! - Cannot customize the six categories at the bottom (would be great) - I don’t think you can create your own categories Something to note is that if you have 2FA with your AMEX, you might have problems. Same with mint. Turn off your 2FA or you’ll have to re log in every time. Overall, great app that shows finances in a perfect way. Makes it sort of “fun”. Will definitely continue to use this app!! Definitely recommend.PatmZhangVersion: 10.18.22

Great idea but requires some more featuresI love the idea of easily, in a gamified way, organizing transactions and this is something I’ve been doing manually for the past 3 years. The one thing that would make me switch from my manual process to using this app exclusively would be the ability to create my own categories and format which tiles are displayed. I categorize everything into 6 main categories and if I could just have those with custom names, this app would be perfect. As they add features like this, it’ll become a really awesome app!.SudeeplesVersion: 09.20.22

BugssssI LOVEEE this app. it keeps me so organized by specifics (with the sorting tags). at the time when i downloaded it i didn’t have to send to 5 friends but i’m reading the reviews now and that’s lame. glad i didn’t have to. but recently there’s been so many glitches. it keeps sending me notifications saying “new transaction” and then nothing will show up or when i do sort my payments, they keep showing up multiple times and i have to redo all of them :/ still wish there was custom categories too.HannaissocoolVersion: 07.19.23

LOVE this appI have only have been using it for this month, but I can already tell this app will change the way I track my spending. Super easy to use. If I were to critique the app at ALL…I would say to include budgeting tools within it. Right now it’s very retroactive where that is great and all, but let’s take it to the next level. Can’t recommend this enough if you feel like your spending is getting out of control..Blange10Version: 10.09.22

Can’t hit “oops” without taking me to IG?I like oops and never really have an issue but now i’m trying to categorize my one purchase as an “oops” and it keeps taking me to instagram to post it on my story… like wth. why would i want to post that and why will it not let me sort is an oops. stupid and lame not trying to share my transactions please give that idea up for this app. it’s so easy to sort transactions so i love it, but the whole push to share them all is not what i want lol. just trying to manage my money.ChampK26Version: 02.10.24

LOVE THIS APPOmg you guys don’t know how much I can explain how much I love this app. I don’t think I have even gotten better at managing all of my financial things in one place. It makes my life 1000x easier then having to open my bank account daily instead I open the oops app and I can actually sort out everything. All of my transactions in one place. Definitely recommend download Oops!.Wayyyy tooo manny addsssssVersion: 07.28.23

Great app….but how is it free??My wife showed me this app, and it is great! My biggest question after playing with the app: how in the world is it free?? I read through the terms of agreement, and it discusses paid subscriptions, which makes complete sense. But I haven’t seen anything about paid subs on the app itself? Are you waiting to build a client base before you start charging for subscriptions? If so, how will you notify users? And what is the cost?.Zac Ro.Version: 10.18.22

Love this app!!Love this app. So helpful, I look forward to using this app everyday!! I really really wish I could make my own categories though! That would make it much more accurate to see what I’m actually spending each month!!! Update ^^^ I’m sad now because it deleted A LOT of my data, so now I can’t compare what I’m spending overtime. Please fix so I can LOVE the app again :).Tay5432Version: 06.20.23

Almost perfectThis app really needs an add manually button for things you spend money on but don’t have connected to banks or cards, with categories you can add manually too. Another great feature would be a calendar where you can see how much you spend each day on a calendar. Love the app though, it’s been the easiest funnest way to budget my money and see where I’m spending ❤️.Lex990099Version: 10.18.22

App won’t openHi, I tried to find a customer service form or email but I couldn’t find it anywhere, so I have no choice but to write it here. Since the last update, the app won’t open and it only shows white screen. Could you fix it? I just updated iOS to see if that was the reason for the problem but it didn’t help. Thank you..Taffkin the PoochaVersion: 11.29.22

Overall pretty goodIt sorts your transactions. It does what it is advertises. Having a couple more options to visualize spending out be nice, and I would also like the option to search/filter by keywords. The app load time, especially the transition from the sort screen to the data screen could be improved, like by a lot..Fbwbd rkdnfbrksbdbVersion: 09.20.22

Stopped living paycheck to paycheckBeen using this app for two months now and it literally changed how i view my finances. i didnt even know that i was SO BAD at managing my money before using oops, i just thought everything was too expensive for me and that’s why i was always running low on money. finally not living paycheck to paycheck💖💖🙂💖.MarkmedelsonVersion: 04.03.24

Amazing But please implement this featureBest finance app out there by far. But this feature would make it even better: Allow us to breakdown a purchase into more than one category. For example Sometimes I buy groceries and school items from a store and I cannot accurately label the purchase. Thanks for the fantastic app!.HhhrnejejdVersion: 01.04.23

Add an option to set a budget!!This is the only app I’ve ever used consistently to track spending I’m obsessed with the interface BUT I really wish you could add in your own categories and set a budget in the app. Then it would be perfect. I recommend it already to everyone I know but I NEEEED those two features please.Bree250097Version: 12.13.22

More featuresI like how easy it is to use I just wish all the categories were displayed onto the same screen rather than having to click the button and a drop down menu shows them all. Also I wish there were more specific categories for the spending. Other than that I think there is definitely more room for improvement..@BenThayorathVersion: 09.09.22

Loving itJust downloaded this based on a TikTok (easily influenced here) but it’s amazing for tracking spending! It lets me see where my pay checks are going and maybe where I should spend less. Would love the option to add my own categories or have a “gifts” / “donations” option.Munchie911Version: 10.18.22

One suggestion to the developerDon’t round up or round down the amount shown. It makes it really confusing to recall what the purchase was expecially if there are multiple ones all around let’s say $13. The only way I can differentiate between them is by the decimal amounts. Thanks!.Louisyk0220Version: 09.09.22

Very wonderfulSince using this app I have been so smart with my finances. It lays down exactly what you’re spending and how. I have been able to change bad habits and other apps don’t compare!!! Especially their support team. 10’s across the board!🙏🏼💸.YikesItsLilyVersion: 01.28.24

LOVE LOVE LOVEThis is exactly what I’ve been looking for! This is soooooo much easier than tracking on an excel spread sheet. This is going to help me so much with staying within my budget, since it’s so easy and on my phone. Only suggestion is to take the tinder gold out of the tutorial. My fiancé almost had a heart attack 🤣.B.MarshallVersion: 10.18.22

Actually fun to categorize my expensesLove how quick and fun this app helps me categorize my spending. As a result of using this app I found an issue with an automatic payment that was costing me $500/mo. I was getting ready to sit down with Excel to figure out where my money is going. My son recommended this app and I’m so happy!.Lori-reviewsVersion: 05.13.23

Everytime I Close the app. It makes me sign back into my bank accountI really like the app but every time I link my bank account, categorize all my expenses and close the app to do other things on my phone. The next time I log into the app it makes me connect to my bank account all over again. Also it does not seem very secure as there’s no password to log onto the app.CharliebrowntownVersion: 09.09.22

Fast and simpleMakes me a lot more conscious about my spending habit and savings.Darshil36Version: 04.13.22

Can’t Use ItI’m banking with Koho, which isn’t available on the app, meaning I can’t use the app until it’s been added.MaetheunicornVersion: 04.21.23

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Oops­ Negative Reviews

Literally so annoyingI thought this app would be super fun to track my purchases, and it is, but the amount of pressure to “add friends” and “invite” people to the app is ridiculous. I had to invite a large number of people JUST to start using the app, which was annoying, and I’ve been using it for a couple of weeks now. Just today, I get a notification to sort a transaction, which is normal, but as soon as I open the app, it keeps trying to make me add people as friends, and says I cannot keep using the app if I don’t have friends on it. I have no friends on the app and there is no way I’m letting it pressure me to invite more people again. I genuinely could not exit the tab and continue sorting my transactions unless I had friends. That was my last straw. AND, you have to PAY to use the app without having friends which is literally ridiculous. So, i deleted the app. this app is fun but it is definitely not worth all the effort of having to invite people just to use the app and make friends on it. If you don’t mind having to do all of that, go ahead and download it, but I’m fed up with apps like this..SulkngVersion: 02.13.24

Non-existent help supportThis app is definitely fun at first, but there really is no “Help” support for it. When you need any help with the app, it redirect you to text an iOS phone number, which is sort of odd. I was getting consistent responses. The first day I texted the number when I noticed they randomly removed one of the features that made me download the app (the weekly vibes feature) I received responses (from someone who definitely was a real person — the help texts were very casual, almost like they came from the creator of the app?), but since then I followed up several times about that issue over the course of many days and received absolutely no response at all even though my messages showed as delivered. Really disappointed as this App had a lot of potential. I’m going to hold out hope that they can get their act together and respond to help requests in a timely fashion while also stop messing with features because this app was a really fun way to stay on my expenses along with friends, but I’m really disappointed..AbbyjmcVersion: 01.27.24

So many issuesI like the concept of this app, and I paid for premium even though I only have one friend lol, but this app has all sorts of issues recently. My friend and I keep getting notifications that we’ve pinged each other to sort our transactions when we haven’t pinged each-other at all, and up until a week ago didn’t even have a way to ping!! At one point last week my only friend disappeared from my list, and me from hers, nowhere to be found. Came back 2 days later, didn’t do anything to get her back. Now the spending vibe is gone which is literally one of the main selling points for this app!! No vibe for me nor my friend, and countless issues, but a good app idea. Desperately needs some fine tuning and bring the spending vibe back, or fix your ads so they show what you’re actually getting, especially if you have to pay money for it.UserlizgVersion: 01.19.24

CAUTION: Do Not DownloadOnce you create a new account, you will not be able to exit the guided tour despite restarting the app. As you follow through the tour it will require you to connect your contacts and select someone in your contacts that you “often split bills with”. Once you click them it will draft a message to them to download this “new app”. There is no way to exit this guided tour and you cannot click your profile/account details either to delete your account or to even find another way if exiting the tour. Either this is a major bug or a total scam to get your contact information and not allow you to delete your account..ImUrZaddyVersion: 04.21.23

Useless when everything is hidden behind paywallsWhen i first downloaded this app, it was nice. It was simple and a fun way to manage my finances. Then, one by one, features started to be taken away and hidden behind paywalls. You suddenly couldn’t look at weekly summaries, see your friends’ summaries, and data like where you’ve spent the most money or basic financial health measures were blocked and you could only see them by paying. It got to a point where i never opened the app anymore because the app did nothing for me. Rocket Money is a MUCH better finance app that has an optional subscription that is soooo much cheaper with many more features..Lvan029Version: 12.26.23

Won’t connect to bankMy bank has the option to connect with plaid. I went through the tutorial and completed it then it comes to linking my bank. A few steps later after I put in my bank info I’m told that my institute is not supported. Mind you it listed my institute. On my banking app I got a notification that my account was linked with plaid. When I went back into the app to try it failed yet again. The app won’t connect to bank but says that it has. It won’t let me proceed until I connect my bank. I did reach out to customer service about an hour ago ( 9:23 pm ) and have still gotten no response..Dollar dollar bills $1Version: 10.18.22

ScamAs soon as I downloaded the app I immediately had fraudulent charges directly from my bank acc the same day I logged into my “oops” acc.. I then immediately deleted the app but thought It was weird in the first place that they were able to connect w my bank so easily w no verification from my bank. I learned my lesson to not trust third party banking apps especially since almost every bank has an app for this purpose. I would 100% recommend everyone to chose a safer option to track their payments etc. they are taking advantage of young adults that want to keep track of their finances..Ashley2535Version: 10.03.23

DO NOT DOWNLOAD.I used to love to this app BEFORE it got popular and they started making you pay for everything. You used to be able to get your weekly updates about how much money you spend for FREE and now that’s in the pro and you have to pay for it! i brushed it off because I just mainly used it for budgeting but now I can’t even get in the app because I have to invite people to get back in the app I’ve had for MONTHS. Oh and if you want to have the option to not be forced to invite someone you have to get pro too! It’s disgusting how companies try to charge you for everything now..Itzanna06Version: 02.13.24

Used to be awesomeI used to love this app and had been using it for a year with no problems. However lately they decided to start charging a subscription fee to gain access to the features I was just using last week for free. for an app that is supposed to help me save money, $5 a month is way too much. Might seem like a small amount to you but its a lot for someone like me (broke lol). Also i dont need a friends feature on a financial app. Maybe if you guys stop trying to make the app social u wouldnt have to charge. Please stop tryna fix something that aint broken.Pizza lovaVersion: 12.08.23

Customer Service FAILThe customer service option doesn’t make any sense. It isn’t the traditional email or automated response, it’s literally an iMessage number you text. I texted the phone number at 1pm on a Wednesday and they never answered. Text was delivered and everything and it was just ignored. Anyway, my basic question was, why can’t I see my friends profile? It just stays loading for 5 mins and then it says “this is taking a long time, contact support” and nothing happens lol.SydneylaxVersion: 10.20.23

Can’t use without Sharing ContactsI recently downloaded this after watching the developer on NBC. But you can’t use it without sharing your contacts apparently which I’d rather not do. I’m not splitting bills with people on the regular so I don’t need this feature, but you can’t move on without sharing contacts. I suspect it’s a marketing tactic, but maybe utilize other forms of marketing that doesn’t require potential users to give you access to other peoples data. I’ll keep looking to see if this feature is changed..Player lava pantsVersion: 07.19.23

Forces you to invite before you can use itOnly way to actually use the app is to invite 5 other people to use it first. Horrible app design in this regard. I should be sharing the app only if I like the app, but I haven't even gotten past the account creation step before it walls me off from the rest of the app unless I share it with others. I have no idea on how well the features of it work or if they work at all. It's a personal finance app, it should not be gating me like this. I will keep it at a one star until this is changed..HorselessdudeVersion: 01.06.24

New update is awful.I started to use this app a month ago and loved it. Now they “fixed bugs and updated it” but really what they did is they added a new membership plan and I can’t use the app unless I invite a friend. I invited a friend and oh.. still stuck on the invite friends section and can’t even deactivate my acc. It made it seem like if u invited a friend.. you’d not pay but nope.. my friend couldn’t even finish his acc unless he invited someone else. Awful update and now an awful app I will never use again. Smh..Pey1876Version: 02.14.24

DisappointedI’ve been using this app for two years and never had any issues with it, a lot of my friends also use it because I told them about it and now I went to sort my finances today and am super disappointed to see that you now have to upgrade to a premium account to view all your transactions and that there is a limit to how much you can do with a basic account! I do not want to pay for something that I’ve been using for free for years..Beeblossom481Version: 11.34.23

Oops ProWhen I downloaded I wasn’t sure about it but then they released Oops Pro and I was very sure that I didn’t like it any more. You can hardly do anything without buying Pro now. I enjoyed going in and categorizing my transactions in bulk but now you can only do like 3-5 every day if you aren’t Pro. You also can’t see how your friends rank any more without Pro. It just feels useless without Pro now and I am not interested in paying for it..FufhurdgjjfdfghVersion: 11.33.23

App Stopped WorkingI loved this app when I downloaded it. Helps keep track how my money I’m spending without having another thing to spend money on. I recently updated the app and everything went away. All my money spent on certain areas (rent,food,etc) and wanted me to start over on going through my transactions and sorting them I did that. And they are showing up in the overview. I don’t know what happened or how to fix it.Nari ArcaneVersion: 05.25.23

Like the concept… doesn’t work wellI love the concept of this app! It’s fun and easy to use when it works correctly. The first time I connected my bank, I had fun sorting my transactions! However, it constantly “disconnected” from my bank and made log in multiple times. Even when I logged in, it wouldn’t pull up my new transactions. I haven’t been able to see any transactions since that first log in..Natster805Version: 10.30.23

ErrorSo I’m getting to the app I sign up and it’s telling me to undo because it’s giving me I guess step-by-step and it says shake to undo and I’m shaking my phone, all types of ways and it like still stuck on the screen. I uninstall the app, I restart the app, like this is so unprofessional I guess like it annoys me because I’m trying to comprehend with this app because everyone saying it’s the best app in the whole entire world. It’s so good with financing but it’s just one little problem which annoys me and one star for bad work..You2 mommmmsVersion: 09.20.22

Could be useful… i wouldn’t knowCan’t even make an account until you invite friends. my finances are not a competition between my friends and i, this app is useless to me..Banana wiperVersion: 03.09.24

Don’t DownloadForces you to share the app with 3 contacts (like you can’t make an account until you do it). Feels scammy. Weird marketing choice for an app that wants you to link all your banking info. You would think they’d want people to feel comfortable..T77W3Version: 05.02.23

FraudAfter downloading this app, I had 2 instances of credit card fraud..NataltityVersion: 10.09.22

Cant shake to undoCannot pass the tutorial.TitilanaVersion: 09.20.22

Won’t connect to bankTried to connect to my TD account and it wouldn’t let me says incorrect username every time..Stacy11265Version: 09.09.22

BadSo I got the app from a ad I saw on TikTok I downloaded it and did the first part where it shows you how it works that went fine but then it asked me if I wanted to link my bank info and I clicked “ I don’t have a bank account” and then it just won’t let me go past there it like frozen so a restarted the app did the starting thing again but it still won’t let me go past unless I link my band info.. this is a bad app do not recommend.😂😁👍🍎😂😀😒👌😘❤️😘😀😊Version: 02.25.22

SketchyGot it from tiktok of course, saw the review about credit card fraud but I was like “oh that was a year ago,” so I am here to make an updated review where I also experienced credit card fraud after downloading it in 2024. 🙃.Avid Path UserVersion: 02.24.24

Too many notificationsWe do not need the same notification at the same time EVERY HOUR oh my god I didn’t even use it that much I had to delete it cuz of the notifs.DorianhackettVersion: 01.09.24

Canada?Is this app only in usa? Wbt canada?.Villain of reviewsVersion: 12.20.23

Not developed enough yetGreat concept but doesn’t have a great bank verification system or intuitive clicking within the app. I downloaded it for 5 minutes and when I finally got through all the sign up steps, found out that my bank account was unverifiable through their third party services..Hai. c.Version: 12.20.23

Doesn’t workCrashes after picking the 5 contacts, also what it I don’t split bills with 5 people very often, why do we have to pick 5 people.AloraLVersion: 06.13.23

App forces you to share with a friendJust wow, forces to share contacts. Forces you to share with a friend before finding out it doesn’t even work with your bank...𝚈𝚎𝚜'𝚗𝚝Version: 04.26.23

THIS SUCKS😡😡😡😡Girl don’t download this, ITS A SCAM.Kaidence and AryiahVersion: 01.14.23

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