Uber Pro Card Customer Service

Uber Pro Card Positive Reviews

Works as intended but…This app and card is awesome as an uber driver. The notifications at the end of every trip induce dopamine very well too. My only gripe with it is that I can not instant transfer to other cards for the low fees anymore, hence I has to stop auto withdrawls. Also, I use Yotta savings to get free lottery kickers when doing direct deposit. IF this app processed as a direct deposit from our business account paying our personal account, then it would be best in class. Since deposits to other banks from this card does not process as a direct deposit, we are not allowed to benefit from direct deposit perks from other bank accounts. Create a creative solution to make our business pay us as individuals via direct deposit and it lets us properly separate our business expenses from our personal expenses. Presently, this business debit card is good, but it’s too easy to fall for the trap of using it for personal use also when instant transfer fees are so high and there is no “direct deposit” option into our personal accounts..AesaitoVersion: 2022.12.7

Thank you Uber for the Pro card!I have been a partner with Uber for about 2 years now. Before the Uber Pro card was created and made as a payment option for us, I still felt that the option to instantly cash out 5 times per day with a .50 cent fee every time you do cash out was actually quite convenient. I had no problem with doing it that way. That being said, I was shocked by how much more convenient and beneficial Uber made their Pro cards! I love that everything I make each day is instantly deposited into my Uber Pro account after every trip with zero fees, I love that there are so many fee free ATM options with the Uber Pro card, and I love all of the helpful tools that the Uber Pro account has to offer to assist you with organizing and saving your money! I am HIGHLY satisfied with the Uber Pro card so far and I couldn’t be more glad that I signed up for one as soon as it became available! All Uber partners and drivers, I absolutely suggest applying for the Uber Pro card! You will not regret it!.RichLaneWAVersion: 2022.10.5

Uber Pro CardThis card has too many cool features to mention them all here so I will tell you about the most impressive feature of any card in the world that I know of. I literally just got the card out of the mailbox and activated it. I was immediately allowed to accept a $50 loan from Uber. This came at just the right time as money is really tight right now and I needed this little boost to help me with gas money. Before all this happened I thought my Uber driving would be restricted due to lack of extra cash this week to invest in gasoline so I can earn an honest income to help pay for college. This of course would snowball into not earning as much side money driving for Uber and not being able to pay all my bills on time. Thank you Uber. Driving for Uber has always been the least stressful job I have ever had, I am my own boss and only drive the hours that I choose, great benefits, and now to top it all off, this new card is so convenient as our earnings are immediately deposited onto the Uber Pro Card with no fees to cash out the hard earned money that I spent many hours of my “free time” after getting off work at 5pm from my regular job as a Warehouse Manager and immediately turn the Uber App on and drive for 4-6 hours. This is what helps to pay the hills and put me through college..Joey2023Version: 2023.1.1

Unacceptable from support team. No access to moneyI had broke my phone 6 days ago now and had to get a replacement phone. Now that I have my replacement phone I’m unable to log into Uber pro app to unlock my card to access my funds. I have spoken to two different support team members on two different occasions who escalated it to higher ups. Higher up’s above the support team sent me an email 5 days ago now saying to go ahead and log into my account with my new phone and it will prompt me to sign in new device. Yet I’m still getting the same message “new device detected “ for 5 days now. And I haven’t heard a peep from any from Uber pro card side. They haven’t responded to emails and every time I call support team is always escalated to higher up’s. I have kids and this is very unprofessional ,unacceptable , and disgusting on your side by supporting your drivers. I would love to hear back from u guys before the year is over! App support is just straight up trash.Santana6726Version: 2024.4.2

Uber Pro Card (TRUTH)I deliver for Uber eats and get payed as soon as I drop an order off and as soon as I get the tip, FREE OF CHARGE, It’s easy to see what’s coming in and what’s going out ..You can take out money at any ATM, certain ones are free..You can add money at your local 7-11 any day or time, It’s a 4.95, that’s the only remark I have that isn’t positive besides the too be expected delay too dispute charges by an online bank missing actual humans constantly working..You get cash back at the gas pump and if you meet the easy to hit requirements you can borrow $100, I’m not sure how long because there was no pressure too hurry and pay it back after at least a week…I tried to give a honest, thorough review, I hope it helps...Ready RTVersion: 2024.4.4

Uber driverI love that there is rewards if you use the card and I also like that there is a back up balance of $150 that you can take anytime you want I rated at five stars because it’s been very helpful and accessibility is very easy and you get paid instantly, and there’s no wait time when it comes to paying for gas and other things that might require processing the only thing I kind of have a problem with is that $150 loan only stays at 150 I wish they kept track of it and rewarded those who paid it off or paid it off quickly and they would increase the amount other than that very great company very great banking very great pay and very useful tools can be used with them.Lil Dub JVersion: 2024.2.0

Surprisingly Great CardInstant deposit after the trip makes it very convenient. Able to withdraw up to $1K same day for free at certain ATMs that their map will allow. Instant withdraws to your own personal bank acct with a fee is pretty standard but also convenient if you don’t want to go to an ATM. Great perks when using the status tiered discounts. My supercharger cash back is currently 8% per transaction. Almost to Diamond and will be bumped up to 12% so looking forward to that. I use it to pay bills like car insurance and even everyday purchases. If you drive Uber, it makes sense to use the card. $150 cash advance is also really cool and helps. Easy to pay it back too..NotZipNationVersion: 2023.9.0

Oddly usefulSince I work in an EV and they give tiered cash back on charging, it has become a great conduit and buffer between my actual bank accounts and my earnings. I can make payments and stay on top of my credit building and the back up balance is extremely useful for that. This is a strangely great system and I hope they continue to expand the benefits. If they had given a refund on all out of network atm fees, I think this could become the best checking account ever. But it’s a matter of whether or not they decide to. Great for what it is and what it does. I am hoping to see what more they have in the future..";..;"Version: 2024.4.2

Liars, cheats, and thievesThis app/bank is garbage. I’ve been with Uber for over a year, consistently maintaining diamond status and earning well over the required amount for backup balance. Yet they will not give it to me. I constantly call And message about the problem but no one ever and I mean never ever answers the phone I just get placed on hold for hours. when I do get a response from Chat, I am told that a request for a callback has been placed in on my behalf, but lo and behold no one ever called. Now, my account has been overdrafted and I don’t even have overdraft option on my account. These people are liars, cheats, and thieves. The only reason why I use it is because It is who Uber is partnered with.Nonoy1984Version: 2023.5.1

Ok, but…Once you sign up for the account, Uber puts you on automatic transfer to go to this account for each transaction. Meaning you’ll get a full break down for each deposit including order pay and tip pay. It’s convenient for those that don’t have a bank, and it’s cool that there are options to earn cash back on gas. It would be nice if there were other cash back rewards for shopping. If you want to transfer money to your personal bank account using the debit card method for instant transfer then there’s a $3 fee which means it would be better to just add your own personal debit card for payout and only pay a much lower fee for instant transfer from the Uber driver app. I would also prefer Zelle as an option to transfer money..Uptown A.J.Version: 2023.4.4

Good FeaturesVery well organized and doesn’t miss a beat with the earnings and expenses. Very detail oriented and no delays. When u get earnings and/or use the cars for expenses, it is updated right away. Also has some really good features. The card also provides ATM’s where you can withdraw funds without any fees being assessed. Also, the card offers the options to transfer funds to a bank account (3-5) business days without any fees and a debit card with a $2.99 fee (instant transfer). Overall, I’m enjoying it..BolsasdedineroVersion: 2022.10.4

ThankfulI decided to give the Uber driver app a try whenever I got laid off, and I was needing some type of income until my unemployment started. Since using this app, I’ve had no issues at all whatsoever. The app is easy to navigate, and any questions that I’ve had about some thing the answers have always been easy to find. Then getting the luxury of having the Uber Pro Card with a back up cushion is an even more motivation and incentive to want to drive more. Thanks Uber you guys have been a lot of help!!.Matt keachVersion: 2023.1.0

Uber Pro is on pointIam an uber driver and have been for just under 2 years. The uber pro card is amazing, I love the fact that after every job my money is automatically deposited into my account free of charge and that they provide a backup balance of $150 that you can use for anything and then it is automatically paid back from your earnings and as long as you reach the requirements you can use the backup balance as soon as it has been paid back. This is a great feature!!.Jmclain22Version: 2022.11.0

Time saverI love love love the Uber Pro App. Being able to use the Pro Card to pay for gas, food and other business-related expenses makes it so much easier to document my tax info at tax season. I also like the added benefit of moving funds into a savings “account” that allows me to create a goal and not have that money in my bank accounts where it can easily get spent. But, if I needed it in an emergency, I could easily and quickly move the money into those accounts..K9TrainerLarryVersion: 2023.8.3

Uber pro card & APP are both amazing !This application & card are impressive to say the least… This interface is intuitive, making navigation a piece of cake. The app loads quickly, and I haven't encountered any glitches or issues so far. It's been smooth sailing all the way through. And makes my job easier & my performance on deliveries consistent. I Definitely recommend giving it a try if you haven’t yet, espically being an Uber delivery driver..KayluhreilVersion: 2024.1.2

Horrible appWhen using the payback balance. When repaying the balance you have to repay it all before you can start making money. The bad part is the app glitches way to much and doesn’t add all the money you make. My payback balance was $45 due I make $41 and it’s still saying I owe $27 this is a horrible app now I don’t know where my money went because it’s adding way less than you make to your account. Please fix this issue!!.101505818Version: 2022.12.8

Self Direct DespsitMany banks provide benefits for reaching Direct Deposit quotas. It would be nice for this card to allow us to set up our own “direct deposit”, allowing us to choose: weekly/monthly timescales, day of the week or number day, cash out or preset value (with on/off to utilize directly, available umbrella funds) this would add a layer of security for drivers to leave their money with you, and for people like me who want to use as many eco banks as possible, to meet these various quotas. Thank you for your consideration..TcbP0894Version: 2023.6.0

Corrupted coding on Lock CardThis happens on any Apple device I have so far, I’m on my second iPhone 14 Pro and I bought a backup iPhone 8. I vaguely remember the iPhone 12 having issues where I force the app off and reopen while it should be plain and simple. I use the lock and unlock feature because I do not want to see how long a missing card can go because I have automatic deposits..Cornel JVersion: 2023.12.1

Great experienceI recently decided to do Uber eats. I lost my 18-year-old son in an accident three months ago and I needed to get out of my house. I also needed the extra money I signed up for Uber eats and it keeps me occupied and I’m making money to help me. It’s an easy app to use & any time I’ve had an issue w/ an order or question, the live chat agents have been very helpful & help solved it quickly..AlexsMom26Version: 2023.11.2

Uber Pro Card (My)Review -#UPCI am writing this review from my experience of using the Uber Pro Card for 30 days, I am extremely happy with the service. Firstly I get instant rebate when I get gas, food, or regular store shopping. After all my uber trips once I turn off my app my funds gets send to my upc account without the wait. Secondly the UPC app is very interactive which is what I love mostly you can check your funds, save money in a special part of the app, check your rewards earn for using your card even deposit money on your card 😍. In conclusion if you is still debating to yourself on getting a UPC I hope this brief summary will be of great benefit to that you will enjoy the status of having this platinum instrument in your position. I have no con about this card..Motion2050Version: 2023.12.0

Pro cardIt is nice to be able to cash out and not get charged for that. And to have a card that offers you back up money right when you need it and the only requirement is pay it back that’s fantastic pretty much the same thing as asking a friend if you could borrow some moneyyou know if you want to stay in good you have to repay it. Thank you, Uber..Randy613Version: 2023.11.2

This is who Work with Uber NumberSince I started working with Uber, I found them Acknowledge and Address, for not just talking time for except me to be member of them just I find more than that. They are address me by my scale to put me in the right spot because there’s many kind of Uber that what I don’t know and one day they make me cry because they put me in a position for Uber teenager. 😊🙏🤗 For Uber teams.FadioshkaVersion: 2023.11.0

Best of the best support team...Had a minor situation with a payment to my rental car company, contacted support over the phone and in less than 2 hours Bob and Jayla resolved the misunderstanding and my funds reflected into my account immediately... Branch is an institution I would greatly recommend for your business needs and not to mention the amazing support team who are extremely professionals...💯💯💯.Denis A MejiaVersion: 2023.3.3

Uber Pro CardI’m enjoying my Uber Pro Card. I will be even happier if other services like Zelle or other money services are included because Uber Pro Card charges me a fee to transfer money to my other banking accounts if I need it immediately. I appreciate you keeping your promise of having back up service available, it really helps. Thank you for your service..Ladyv1988Version: 2023.3.5

Home Run !!!I’m glad to see there’s card and app designed by Uber to manage our earnings. The app is very sleek and easy to use. I love the idea of auto payouts which are free. Plus the ability to pause auto payouts if I want to instant transfer to a different account for .85¢. Nice attention to detail. Now if we can get these same designers user experience team to redesign the Uber Driver app I’ll be even happier 😆..Du_VoirVersion: 2023.1.0

Thank youYou just don’t know I’ve been waiting a long time for this opportunity and all I want to do is take full advantage of it. I realize how much I can grow within this corporation. I want to say thank you and I will keep up the good work and I do apologize for my ratings at the time, but my plans are to bring them above status and beyond, God bless America.Kya 2Version: 2023.9.2

Gets the job done…Money from each trip is there instantly. The savings option, and rewards are useful as well. Back up balance is great but it would be nice if I didn’t have to take the full $150, sometimes a smaller amount is Conley needed, being able to choose an amount would be better..Mpg303Version: 2023.9.2

Life saverThe extra money allows me to put more fuel to be able to make more money for my family and is also an initiative for me to put more effort into myself to provide for my family as long as incentives are available anyways. Good luck Uber drivers and Uber eats providers! Way to go! Keep going! People usually tip after you deliver the order anyways..Ricky Bobby 1990Version: 2023.6.0

Impressive, problem free!I was hesitant at first because this is the second bank account/debit option Uber has rolled out. First was w/ GoBank and that was horribly disappointing. Branch/Evolve Bank are definitely better banking partners as I haven’t had any issues yet. They even offer advances with minimum $700 in fares monthly. ($50-$150) No complaints here it’s nice to have Uber related financials in one spot.OVSILVA415Version: 2023.2.4

Retired & Love Uber!The back up money has bailed me out for the first time. I was leery about using it, but I was saving anyway for the bill it just paid for me with the cash advance! A lifesaver! now I don’t have to pay a late fee. All I have to do is continue to work for Uber and pay this off which will be done between tomorrow and the next day! Thank you so much!❤️.Leena of PittsburghVersion: 2022.12.8

Missing depositJust unconscionable that I had my Social Security direct deposited on here nine days ago and I still don’t have my money just super frustrated with the nonexistent customer service. My case has been escalated for 4 to 5 days and no one will answer my emails or the phone don’t make the mistake of getting this. It’s horrible the worst I’ve ever seen..Outraged in IndianaVersion: 2022.12.3

Excellent!This is a great card to have! Instant payments directly from rides and deliveries to the card. Back up balance available to get you through a temporary shortage of funds (recommend to only use for delivery related expenses such as gas and maintenance). Have been very happy with this card and program. If you’re an Uber driver….it’s a must have. 🙂.UbermatthewVersion: 2022.11.1

Easily AccessibleThe Uber Card is so user-friendly. I have never had a problem in two years. It can give you advance pay once you have trips and time under your account. Very flexible, easy withdrawal at several ATMs deposit any time. I’ve truly enjoyed and will stay a remaining happy customer..Omgcrg5588Version: 2023.12.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2024.5.0

Uber Pro Card Negative Reviews

BoooooooThis card is great if you have your own car for Uber. However, I rent through Avis and the pending charges they put on hold every week is ridiculous. When I first rented the car I paid the deposit and for the first week. Sometime in July I was triple charged and ever since then I have had nothing but problems from this app. Every week there is a new pending charge and to get it removed I can either wait a week or email them to get it dropped. I email them and it takes anywhere from 2 hours to 7 days for them to view your case. That would be fine except I don’t have and extra almost $400 a week to just let the charges pile up. Calling them will get you nowhere because the department that handles the disputes and pending charges can only be reached by email. There should at least be a phone in the department so we can call. In the emails you have to go back and forth, back and forth before they will even escalate the email to department who actually removes the charges. They say they work 24/7 but you could fool me. This app will be the reason I no longer drive for Uber..JamGoesHamVersion: 2023.10.0

Customer service non existent!Renting a Tesla through Uber via hertz. I used the Uber Pro Card to pay for the rental, initial payment and deposit plus 3 week extensions for which they took money out each week. Closed out the rental and wrote up a new contract. Not only did they take out the new initial payment and deposit, but in addition the price of the whole previous month of rental even though I had already paid more than the what was owed. This left me with a negative balance of over $2000. Multiple attempts to contact support were made and was told it would be escalated to next level of support because the payments I previously made were on hold and can take up to 30 days to clear. Days later I’m still waiting for my money. Never had this issue with my previous bank as I’ve been renting same car for 3 months and this was the first using Uber pro card. Don’t know how they expect an Uber driver to have an extra 2 grand sitting around in order to rent a car through Uber using their branded cash card..LateknightuberVersion: 2023.4.0

Support works against youHave a question about the app, or God help you, an actual problem that needs resolution? Contacting support will only ever produce a link to some FAQ article that might share a keyword with you support submission. At that point, they consider your issue fixed and will automatically close the help ticket if you do not inform them that you need more info than the FAQ suggestion provided. Once you initiate that next step, they will again provide some FAQ link but this time in email format, and again close the ticket unless you initiate further requests for assistance. If an agent does eventually follow up on your issue, it may or may not be within the number of days they are able to take any action to correct the problem. Sometimes I never hear back at all, sometimes they cite information that contradicts the actual documentation I submitted, sometimes they apologize and blame you or Uber, sometimes they don’t apologize..LastHumanLeftVersion: 2024.4.3

This card is vulnerable to fraudI was scammed thru the app and scammers easily withdrew all the funds from my card posing as Uber support. Branch has not returned my funds and the investigation will be at 90 days on 12/13. I wouldn’t recommend anyone use this account. I am a platinum driver and have been driving Uber for over 2 years. I lost my home because of this incident and they more than likely are not going to refund my stolen money. They are now forcing me to continue to use it until I repay my $150 back up balance and I can’t even log into the app and I don’t even have the physical card anymore. After all of this I am done. Between risking my life driving in areas where cab companies won’t even send their drivers for fear of being penalized by Uber and being forced to use this service I am done. Please learn from my mistake. If you have this card they don’t allow cash out to any other account except the weekly payments to your bank account..ChaeLa E.Version: 2023.11.2

Wish I could give 0 starsThis is the most infuriating banking app I’ve used. Just trying to log in I used the facial recognition but it asked for my passcode as well which I entered and it wouldn’t move to the next screen. I tried again and the same thing happened. I attempted to reset passcode to see if that would help. I got the email to reset passcode and it directed me to a web link that redirected me to the App Store. I opened the app and tried this process multiple times but it never moved past the page to send the email request. No matter what I did I got redirected to a page that would redirect me to my web browser that then would redirect me to the app which wouldn’t move past the send email page. There’s no customer service either which makes this even more annoying. Supposedly this last update would’ve fixed the issue but it just made it worse. The developers need to fix this issue ASAP..CramdnulVersion: 2023.12.0

Instant pay hasn’t worked for me and support team unable to assist to fix the problemThis card does not work as advertised. I received my card and switched to instant pay on the app. I have yet to receive my money to the card. I reached out to support team several times over the last 2 days and they all say that’s not my dept or they send me info that doesn’t even pertain to my problem. The support team has been unable to assist so I’m going back to my previous payment method even though it costs me extra, at least I can have access to my money since nobody can help get my problem. The support team says that instant pay can take up to 24-48 hours how can someone call that instant. Instant to me means within minutes. I guess that’s where the confusion is, instant to Uber is 24-48 hours and I highly disagree with that statement. It’s just not worth the headache. I’ll pay extra to alleviate the headaches..Rhonda727Version: 2023.5.1

*DO NOT TRUST THIS CARD**DO NOT TRUST THIS CARD* I used this card for direct deposits from my employer. Everything was fine until January 2023 when I didn’t receive my monthly direct deposit from my employer. I contacted my employer to see where my direct deposit was and they provided me with the account number for Uber that it was sent to AND with the Trace ID # to provide to Uber to locate the payment since it never bounced back to my employer. *DO NOT TRUST THIS CARD* I have contacted Uber for months now with no response other than “someone from accounting will contact you”. No one has contacted me yet or ever. I have email proof that I have reached out to Uber pro card again and again and again, providing screenshots, detailed information relating to the missing direct deposits, the Trace ID # to locate the direct deposit (my employer told me to provide this number to Uber to locate the payment), and all they say is they “can already see where my request has been escalated” and they ask me if I want them to escalate it again. *DO NOT TRUST THIS CARD* My entire paycheck is with Uber pro card and they are apparently stealing my paycheck. I have received direct deposits before and after this instance but they stole my January payment. You may have to take legal action in order to receive a response from this company. *DO NOT TRUST THIS CARD*.Superdude1588Version: 2023.4.3

One thing after anotherFirst of all, support for this card is horrific. They are closed most of the time, if you make the unfortunate mistake of trying to resolve an issue through e mail … expect 20 e mails with no solution. So you call. They are closed most of the time as they are central time. Your account gets flagged again and again and again for things like taking a scooter past 8pm , buying a cake for a friend’s birthday party. I was locked out of my account time after time and high and dry with no money. Careful borrowing money! Each cent you make after borrowing goes to Uber. You CANNOT make ANY money until the debt is satisfied. God forbid you lose the card. Make sure you have another bank account to transfer the funds before reporting it, or else you are held hostage for 10 (TEN) days minimum without so much as a cent to use. Simply not worth it. Trust me! Awful experience for 8 grueling months..BlueMonday201Version: 2024.3.1

Scam warning!! Be aware!!If you use this card be aware of the scam they try! If you borrow the money they lend you!! Make sure you have money money in your pocket or credit cards because they take every single fare n tip back until paid off! I had a quarter tank of gas n though I could work n fill up the tank n pay back as you go! No that's not the case they take every single dollar from your earrings not a percentage! If you have a 20$ fare they take it all back until paid in full amount! Very wrong I thought it was like 3$ 5$ no it's all your earrings! What's the point of borrowing the money if they want it right away! It's crazy! I'm half way paying the 100$ I borrowed n I'll be delete my account n they charge so much money to transfer your. Money 5$ to transfer 200$ n Uber only charges .85 cents come on now doesn't make since scammers.Grinch who stole ChristmasVersion: 2024.3.4

DO NOT GET THE UBER PRO CARD!!!!!Missing Money and Uneducated Customer ServiceI never write reviews but I felt it necessary to warn you all before someone else falls victim to this practical scam. Since getting this card a week ago, I have had countless issues; from missing nearly 160 in deposits (even though my statement reflected it, my balance didn’t), to duplicate transactions, to rude customer service agents trying to gaslight me about my issues. It has been three days and I need my money for bills yet it has disappeared into the cosmos and I have been on hold for an HOUR trying to get in contact with customer service for the THIRD time this week because they lacked the capacity to fix my issue the first two times, said they would escalate it, and then it was never escalated. Do not waste your time, it is not worth the headache..HappyyyandtiredddVersion: 2023.1.0

26k 5 star reviews? Suuurrreeee....I love that Uber is buying reviews for their payment card. Anyways, here's my take on this app- RUN. The instant payouts and cash back on gas was nice while it lasted, but somehow I've been locked out of my account. I have attempted to call their support number numerous times, THEY WILL NOT ANSWER THE PHONE. Today I found an email for them so I will update if / when I receive a response. EDIT: Their Email support will give you the runaround, literally copying and pasting support articles instead of solving the actual problem. They claim the issue is with my phone despite their app being the only one I've had a problem with..Flatty3Version: 2023.5.0

Multiple issues but overall okay app.Okay so I love being able to get my money right away and be able to spend it immediately. First complaint I have is you get notified on the Uber app when you finish a ride how much you make then you get another notification on this app. Why get double notified??? Second issue I have is on the Uber app you can instantly transfer to any debit card for $0.85, why does Uber charge more just because you have their card. Seems like they are punishing you for having their card. Stop the double notifications and make it be similar across the platform for payouts..FanaticflashfanVersion: 2023.7.1

Uber Pro Card not workingI have spoken with numerous Supervisors here at Branch and for Uber Eats and still must use my own debit card even though I am paying 85 cents often when it should be free with the Uber Pro Card instant cash out. Whenever I go into the Wallet section of the Uber Pro Card, it says apply for new card even though I already have the card and it appears correctly in the Uber Pro Card app and has been verified as such. Lastly, the branch customer service agents say its a problem within the Uber Driver app and the Uber Eats priority support say it must be a problem with the branch app. I have had this issue for nearly a year and am fed up. Will anyone solve this issue?.BDL007Version: 2024.1.2

Needs some improvements! ASAPI will give this bank credit for be convenient but when it comes to disputes, it’s the worse. I was on hold for so long that I had time to shop at 4 different stores, drive home, put away the groceries and was still on hold. Approximately for 4 hours and the battery of my AirPods died. I just wanted to stop a payment on something that I did twice (my fault) but to contact my bank and wait this long for answer, then get an answer then being transferred and wait some more is ridiculous. I think I will take my money somewhere else who got it together. It’s stressful and exhausting. I hope you guys hear this review and do better..Celé AVersion: 2023.2.4

Where is my $6.31?Uber says that I was paid, but this app that I was encouraged to use by Uber says that I was not paid. I used chat several times and they all replied that I was paid. I called Uber support. They gave me a $3 inconvenience fee and said I would be paid the $6.31 on my next ride. That did not happen. I called back. Uber support again said that I was paid on 3/21. By the end of the call the person agreed I had not been paid and said they would open an investigation and get back to me within 2 weeks. That did not happen. I called again today and they said I had been paid on 3/21. I had not been paid. Ann then said they would have to open an investigation AND said that a previous investigation does not exist. After I demanded to speak to a manager because I have no reason to believe that an investigation would be opened this time since an investigation was not opened last time, she hung up on me. Stay tuned for an edit for what happens next..PeepmobileVersion: 2024.3.4

Risk vs rewardThe Risk is having happen to me like many others the white screen of death. When I open the app it lets me log in but only to be greeted with a white screen. I cannot access my funds from my past few trips and I’m sure that many of you know this could make or break you if you’re betting on your next cash out to get you some gas. Thankfully I’m not but it’s clearly a big error on their side and getting in touch with support can take a long time. Hopefully Uber sees this and will help me out but I know I’m not the only one this has happened to. Peoples money cannot be something that can’t be reached or seen..Savage278Version: 2023.3.1

App still needs a lot of workThe app is very disappointing. From user interface to user experience, you can tell whoever designed it doesn’t have to use it on the day to day basis. The most recent issue I had with this bank was when I tried to pay my credit card bill. The money was taken out of my account and my credit card payment was rejected for insufficient funds. I called in and the rep told me this is an known issue… After days of dealing with them, I finally got my money back. Overall it’s a very bad user and customer experience..Owen McZeeVersion: 2022.10.5

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