Cats & Soup Netflix Edition Customer Service

Cats & Soup Netflix Edition Positive Reviews

Nice Game, until you lose everythingI had been playing daily for 5 months. It occasionally has issues syncing the phone data with cloud data, so I regularly choose "cloud save" before i close the app. Tonight, when i tried to "cloud save", I got an error message. I close the game & reopen it. Now I'm stuck on a screen of just trees, no cats. I uninstall & reinstall the game app, but now it treats me like a new player starting at the beginning with 1 cat. I guess my 5 months of grinding is all gone. Goodbye my 30+ hardworking cats. Looking at other reviews, it seems like this issue happens often..CeraSendsHerLoveVersion: 1.14.1

Good game, hope it continues to updateIf you open your game and your progress is gone- close out of the app and restart your iPad / iPhone! This has happened to me quite a few times, where you open it and your clearing is gone and there’s only trees. It’s been fixed every time I just restarted my iPad. Nothing else works. I like this game quite a lot, but towards the end there’s eventually nothing to do. I know the original game goes much further, has a lot more events, cooking stations, recipes, and a ton more items and furniture. However, I will probably never play the original game because it’s expensive and has a ton of ads. I rate this decently high because it’s included with Netflix and has no advertisements or micro transactions. I really hope they give it an update soon with some of the later recipes and cats..RainbowcrashieVersion: 1.14.1

It seems that the developers don’t really careCats and Soup had 2 versions - regular and Netflix. I’m not a big fan of the regular, too many ads and promos. To get rid of that must pay over $50 which is substantial for an app game. The Netflix version is very much relaxing with no obnoxious ads and would play it more often. Until it glitched and lost a lot of progress. Customer service was ambiguous if this will be fixed. Reddit stated that this happens often and developers don’t care about the Netflix version. So I decided to stop playing both original and Netflix version. It was a good ride! Will miss it..Andreasan88Version: 1.14.1

Pros and Cons compared to the original…Pros: - Time invested pays for things instead of ads (unfortunately capped, unlike ads) - Opportunities to get stuff no longer available in the original Cons: - No claw machine Red Panda - No hot air balloon Monkey - No photo studio - No baby cat - No way to get event currency outside the random draw - Rerolling skills is disproportionately expensive considering the difference in difficulty acquiring different gem types - Play points are limited (unlike ads) Overall, it’s fun, but it’s not as fun as the original. I think that adding the red panda and stuff would change my mind, though, since I kind of hate the claw machine mini game. Will edit my review if that happens..Moya of the mistVersion: 1.13.1

Love the game but would like some updatesThis is such a relaxing game that I like logging into every night after work. The only real downfall with this game that I see is that I can’t play in landscape mode on me iPad. With such a large screen on an iPad Air, landscape mode is just more suitable for playing games. I hope the devs can make that slight adjustment because I think it would make the game a lot better to play on tablets and phones with larger screens. Other than that, it is a lovely game!.ToastedSloth1964Version: 1.14.1

BEST GAME EVERI have totally gotten hoked on this game it is soooo cute and so much fun and doesn’t require much work and as long as you have a Netflix subscription then the whole thing is free and has no adds whatsoever and you can’t buy anything in game so there is not that temptation for parents if you tried the other one and found out there is a bunch of creepy sex adds in it this is the way to go! Highly recommended!.Mooos*4)2;#)1Version: 1.14.0

Loving the game but…It’s a super cute game where the grinding isn’t so bad even at higher levels, however I’ve been experiencing a new bug that is slowing everything down. I’m talking about not getting offline rewards, it happens randomly and that’s put this game at not so grindy to all of a sudden I have to keep it open 24/7 to see real progress. Hopefully the developers will get right on this.GloriousAuraVersion: 1.11.1

Limited events in Netflix versionWish they would follow the same events in the other version of this game. After you acquire all the facilities there is little reason to continue playing. Even though the Netflix version has no ads, it’s not as fun to play because of the limited events it provides..HeudbeisbaoagsidbdusvVersion: 1.14.1

Love itLove this game it’s very chill and cute however for the event I’ve been claiming some items and some items from the store but they don’t seem to be anywhere when I try to look for them. I’ve looked in the box and in the store inside the cats rooms but they aren’t there. Hopefully this is just a bug cause I would like my fire hydrant.Benny5550Version: 1.14.0

Adorable game but big problemSo when I first got this game I loved it (and still do) but one day I opened it and EVERYTHING WAS GONE. all my hard earned cats and money and faculty’s. So I deleted it and redownloaded it, and now I have to start over. But the graphics are adorable which Is why I gave it three stars. But if the developer(s) see this PLEASE fix the “delete everything glitch”.Potatoe120Version: 1.14.1

It was good at first but now nothing happensNo new events, no new store items, no way to get event furniture in the future. It’s just the same 3 things and then you have nothing to do for an hour. It also takes way too long to level up foods and get new cats..LailaUwUVersion: 1.14.1

No adds a bit deferentI like the fact it doesn't load adds like ever min or every hour sec And its much easier Only issue is it makes u sign in before playing but other then that its descent.FinclipsVersion: 1.11.1

Good news for cat clubTo all you cat lovers I Love the game and it is a fun game for cat club breaks . When I say cat club I meen a bis run bye kids and if you want to save the panthers play and if you want to find cat club you will be on a wild goose chase but if you want to help the panthers donate a zoo for the panthers.Cat club bossVersion: 1.11.1

So much funSo much fun even for adults! My kids asked me why are you on the kitty game again? Because it’s relaxing! This Netflix version is amazing. Just hope that it has more seasonal events or games, PLEASE!.Yykid45Version: 1.13.1

Fun- But Not As Good As OriginalIt’s convenient not having any ads, but I really don’t like how slow the progress is because everything is capped. If I want to use all of my play points to buy gems I shouldn’t have to wait 14 hours..HaebaragimVersion: 1.13.1

Amazing!This is the most imaginative and engaging cat game ever! It never gets old. There is so much going on all the time, and the artwork is fabulous. I do think the cat tower is not fun at all, and I hardly ever go there..DVBWVersion: 1.9.1

UpdateeeeeeeeeeeeSo long to update..QiongYingWuVersion: 1.14.1

Cute but a little glitchy sometimesA little glitchy and definitely could be more user friendly, but it’s adorable and fun.HdynvgVersion: 1.9.1

Adorable ❤️❤️This game is soooo cute!!! The cats are absolutely adorable and I don’t know why but I love naming them. The game is very relaxing and fun. ⭐️⭐️⭐️⭐️⭐️.GhondurnfjgndVersion: 1.14.1

Fun but …Whoever make this game need to brush up on their UI design skill. It's not at all intuitive where players need to go to get things done. Why don't you make buttons for inventory with tabs? Why do I need to go all over the place for the daily stuff? Why do I have to go to gift shop for special building? Why do I have to tap the icon right underneath an item instead of the item itself to pick it up? Do you think the players are so dumb that you need to make a button to explain what Cat's gift is? That little screen also says the same sentence twice. Hooman or human, choose one and stick to your choice. Lastly, what do you think the player would feel when they open a chest and receive 8/10 of an item. You don't need this stupid trick from microtransactions game!.GipopoVersion: 1.1.4

More special event pleasePlus d’événement spécial svp! J’adore le jeu, mais nous avons seulement des événements bonus spécial seulement lorsqu’on commence après il n’y a pu rien de spécial et ça prend beaucoup plus de temps obtenir des nouveaux chats et avancer, ça devient long sans événement spécial..Cabou86Version: 1.14.1

Please update thisLove the game, but NOTHING has happened in ages! An event would be nice..Batsy w.Version: 1.14.1

More updatesIts a great game but its dead now. it hasnt updated in months and theres nothing to come back to. please add more events and facilities and costumes and cats. ive completed everything im begging you.Sara HubelVersion: 1.14.1

Lost Everything.Opened the app one day, and all my data was lost. When I opened the app, it was completely glitched out and nothing functioned properly with 0 cats, 0 currency. I had to delete the app and restart. Never encountered this issue with the original game, and I’m not the only one who had this issue. Please prevent this from happening again!.Player for the last 3 monthsVersion: 1.13.1

Big UpdatesSoooooo cute but I wish the Netflix version was the same as the normal version there are barely any big updates in the Netflix version . The regular version has so much more stuff in it than the Netflix version..Lunox12891Version: 1.12.1

Please fix the bingo game. Not getting rewards.This game is super cute and fun but as mentioned by other users, the bingo game is not working..LindopherelleVersion: 1.8.2

Love it! :DOk srsly this is like the best game ever - it has no ads AT ALL and is completely free (as long as u have Netflix ehe) no in-app purchases tho!! The cats are super cute and I absolutely adore them!! They are my babies! Also not TOO addicting? Like you can play it for a while but also like you’ll be able to leave it for a little while and then come back and you’ll be fine!! I would recommend checking in at least once a day so u don’t miss events but if u don’t rly care about the events n stuff then u won’t lose anything if u leave it for a little while n then return.Chibi InuVersion: 1.11.1

Bingo gameThe bingo game has been fixed and they added the 7 day rewards thing I love this game 😤.Jena_yVersion: 1.9.1

Problem with secret garden bingoThe bingo rewards do not work after the tenth, please fix.Mairin AVersion: 1.8.2

No Ads!I love it, it makes me calm. No ads with the Netflix version. I’d give it 5 stars, but idk how to change the Hot Air Balloon skins?!.SteinernatalieVersion: 1.1.5

Best game ive ever downloadedI absolutely LOVE this game, its so cute. its literally the best game to waste your life away on. (u get to dress up and namenur cats- i named one crumpet, u should name one of yours crumpet).Artemis RiverVersion: 1.6.1

Literally awsome and cuteThat’s all lol :).Dani_the_FroggyVersion: 1.5.2

🥹My life is now complete.TabaxiVersion: 1.5.2

So cute!This game is so cute! I love that it has no ads too - the original game has too many ads. I have been playing this for months, it’s very calming.BethyG1894Version: 1.4.0

Different？What’s the difference between the Netflix version and the original one??.A disppointed playerVersion: 1.1.5

PERRFECTTITS SAME AS THE ORIGINAL GAME, THE DIFFERENCE IS THERE IS ZERO ADD AND NO EXTRA PURCHASE, THIS MAKES THE GAME %100 PERFECTTTTTT I CAN PLAY IT NOW FOR FOREVER. ITSS JUST PERFECTTTTTTT OMG I WILL DIE FROM CUTENESS.Brawler World YtVersion: 1.3.0

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Cats & Soup Netflix Edition Negative Reviews

I lost all my progressThis was such a cute game and although I have only played it for a day I was so into it and spent my time being active to gain coins and all. Suddenly I lost all my progress when I opened the app again. I tried to delete the app, logged out of my Netflix account and deleted Netflix, downloaded Netflix and logged in with the same account again, and downloaded catsandsoup from Netflix. Still nothing came up. I will download catsandsoup from the original creator now instead of from Netflix. So disappointed :(.Jane maiVersion: 1.14.0

Unable to get tech helpI would give this a 5, but if a serious problem arises, there us no technical help available, Netflix tech support is unable to help. I recently lost *all* my progress. Just everything was gone. I contacted Netflix tech support and after asking a bunch of questions, they just told me that it wasn't a problem on their end and that I should contact the app developers...but couldn't tell me how. When I finally found a way to contact them, they were completely unresponsive. So, just know that you're on your own if you play this game..ShadowwightVersion: 1.13.2

Purchased item never received, lacks support.Bought an item for 5,000 play points and never received it. Not only that, I can’t even attempt to buy it again because it says I “already purchased” it. What a waste. Been patiently waiting for a new event the past few months too. Haven’t gotten anything new since the Halloween event? My friend plays the non-netflix edition of this game and has events almost monthly. I picked the wrong game😞.Smiley-face:)Version: 1.14.1

Crashed and lost progressI was loving it, with the no ads and not having to pay money for any extra features, but then it crashed and lost all of my progress. i was in the cat tower (which i never go in because it’s stupid and useless but i just wanted to construct a new floor so i could get the achievements) but then when i tried to get out of the cat tower the game completely crashed and lost all of my progress. the screen is stuck on a forest with trees and when i go to other netflix profiles, theirs are fine, but mine is the only one that’s messed up and it won’t go back to normal. i’m disappointed because i really enjoyed this game. this bug needs to be fixed because i’ve seen many others who have experienced the same thing..Not DieVersion: 1.11.1

SuspisciousI have a feeling Netflix has given up on updating this game. There has not been a weekly or monthly challenge in a long time, and they haven’t asked me to save progress. They did this with another of my favorite games, not updating but not shutting it down for a couple of years now. This, like the other, is my favorite game. I am deeply disappointed that Netflix will not be continuing to support this amazing game..TreblesweetVersion: 1.14.1

Game reset and lost everythingI liked this game but don’t think I will be playing it anymore. I opened it to find a screen full of trees, and when I built the clearing, it was empty. I worked hard to fulfill the quests and was attached to my cats, so that was a shock. I looked in the reviews and saw that other people had had this problem too. This is more than the little bugs mentioned in the other reviews..IcruiseVersion: 1.13.1

Great game until the updates stoppedGreat graphics, and the self-paced approach makes the game fun and relaxing. However, the lack of updates and unaddressed glitches by the developers has made the game obsolete. I recommend trying any other Netflix game by any other group of developers. This group obviously took the licensing money from Netflix to their bank and have checked out..Catmandude81Version: 1.14.1

All goneAll progress gone when I got a new phone. Apparently you’re supposed to manually sync the game to the cloud in the support tab in the settings window before you open the game on your new phone…. Which is the dumbest thing I’ve ever heard. Months down the drain. No chance of recovery. Very cool very normal. Customer service blamed me for not knowing about this caveat..Tim ShundoVersion: 1.12.1

Game lost all my progressDon’t play this you’ll lose all your progress which is tied to real world time passing. At some point the game kicked me out to a black screen and set me back to more or less the beginning of the game with no way to recover. This seems to happen a lot if you look at the other reviews. Not worth it, I regret playing this..UniqueReviewerNameVersion: 1.14.1

I lost EVERYTHING:(I needed a break from a lot of things and this was one of those things. I ALWAYS was saving my progress so I really had zero worries of losing anything. In general, all my game apps have given me back my data after deleting:( But this game? GONE. Vanished. My 100% collection of fur babies? Yeah, I just got that first starter one now 🥲💔. I spent MONTHS on this game , I’m fuming -.-.Do!!yVersion: 1.14.1

Progress wiped.Played this ad-free version with my Netflix sub every day before bed, had 30+ cats and loved it. Opened it up and found my progress gone, no option to reload cloud save, and the game glitched on my profile and unable to even start my village again. Apparently this is a common issue, and I’m frustrated..HipsterCorgi915Version: 1.10.3

Lost all the dataThe game crashed when I tried to get out of the cat tower and then all my progress was lost. No way to recover even they said it was saved to cloud. Saw the same issue happened with other users few months ago. Looks like the bug was never fixed..Bingren JiangVersion: 1.14.0

LolObnoxious shaking icons on side ruin game. I can see the red dots myself. I have vertigo. thanks for running what seemed like a good game because feature forcing is more important and people with disabilities aren't. a simple option not to shake icons is just unheard of. disable the stupid homebar. game center. 🙌🌐🫀🎗️💞.JessesaintVersion: 1.10.3

I lost around two months of my progressI been saving it to the cloud data but it glitched out and set me back two months. Its very frustrating and upsetting since i have put so much work into this game.NobodiesCookiesVersion: 1.14.1

Deleted all my hard work :(Just tried logging on and all my cats and all my work I spent daily for the last year working to get I would love to get them back if possible I had so many pets too :((.420420420420710Version: 1.13.1

Deleted my gameThe game didn’t save my game. It switched to another account that only had 5 cats. Then when I switched back to my original account. All my hard work and dedication to this game was gone. This was so sad. Was an amazing game til this..LongshlongdaddybongVersion: 1.14.1

No EventsBeen playing for a while now and February passed by and I don’t remember seeing an event. It feels like forever since an event. No reruns, nothing. Just log in, collect, finish daily quest, if I feel like it, and log out. Give us reruns at least!._kether_Version: 1.14.1

Maxed outMaxed out the game and there is no new content like the original. Pretty much the only thing left is to dress the cats up and buy furniture. The gold is pointless because there are no buildings left to buy.DuckwalledVersion: 1.11.1

Just get the originalDon’t get this get the original one it’s getting updates, has events, and has content coming and going often. And you don’t need Netflix..Holo SohmaVersion: 1.9.1

No updates! Game has stagnated.No updates since Dec. 2023. Game is just too repetitive to continue. Loved this game before but without any new additions there is nothing to play for. No new stations, costumes, room decor. Just boring!!.JTWgytrVersion: 1.14.1

Opened the game and everything was goneMy whole save file was just randomly deleted one morning. I lost all of my cats and all of my progress..JunrSkyeeVersion: 1.9.1

Like others, lost all progressBeen playing for over a year now, and just lost all my progress. Several times..Li$@1991Version: 1.14.1

Lost progressDon’t play it, you’ll just get reset due to a random bug and lose all your progress. Just play the original instead..FukzisVersion: 1.14.0

They abandoned the gameThey won’t update the game anymore. No events or bug fixes or anything. They clearly want you to buy the regular version and I’m not doing that. So..PoeteerVersion: 1.14.1

BadI was disappointed don’t download this download the original 15$ a month nah when the original is better and free.Vickie453533Version: 1.10.3

Cat typesNeed more cat types tired of getting same over and over.SLLMHHSSAAJIHVersion: 1.12.1

UgggggMakes you sign in to your Netflix account.Starbucks lover 21Version: 1.14.1

Simple game with unexpected issuesI just downloaded this game. I’ve been playing for a week or so. I got pretty far had quite a few cats, money and other assets. The next time I opened it up, the game had been reset and everything I had acquired was gone. The game opened up as if it were a brand new game. Although I had saved my progress to the cloud, there was no way to retrieve it. I didn’t reinstall or open it on another device before the game reset. Either the Netflix server reset my game or the game reset itself. I contacted Netflix through their chat feature. I spent 45 minutes with them trying to get my game assets back. They were literally no help at all. The questions they asked were more relevant to the Netflix app and titles that were affected (give at least 3) they said. Not sure that really applies to the game in question. Their final question was who my service provider was. Again, not really relevant. I cannot recommend this game if there is the chance of a reset when you least expect it..MhutchiVersion: 1.1.5

Devs Don’t Care. Netflix doesn’t either.Secret Garden Bingo event is bugged and the devs + Netflix refused to look into the issue let alone fix it. We believe it’s a simple coding issue they could’ve fixed easily but they denied any issue and both sides (Netflix and C&S) were throwing the blame back and forth. I was told I had to contact the other team for the fix, which is a clear sign both sides don’t care about the game and only see it as a cash grab. Meanwhile the main C&S game fixes bugs quickly without hassle. It seems like C&S sold a version to Netflix for the cash and dropped all involvement while the Netflix side doesn’t know a thing about mobile games or how to fix them. If I created a game and sold a copy of it off, I’d still have enough pride in my creation to want to fix it if hundreds of people brought a major bug to my attention during a limited time event..K3l51kVersion: 1.8.2

My whole game is gone.I have LOVED this game. I’ve been playing nearly everyday for two or three months. The original version of this game is agonizing because of the ads you have to watch to play for free, so I was thrilled when I saw I could play for free without ads through Netflix. Until today. I played this morning, as usual, and even got a new cat and broccoli station! Then, this afternoon, when I opened the app again, absolutely nothing. Just trees. None of my over 15 cats were there, none of my stations and rest zones were there, none of my perfectly curated rooms and silly cat nicknames were there. Everything I had done over the last few months had just vanished. And there’s nothing Netflix can do to retrieve my data. I know it’s just a silly game, but I have put so much of my free time into this game. I cared about my cute little cat village. I feel like a little kid who just had their Lego tower stomped by the class bully. All my hard work just demolished without a trace. I didn’t even keep any screenshots. I don’t know what’s wrong with this game’s coding, but I’m pretty sad about how it has ended. I can’t imagine playing it again at this time..JanelleGavrielleVersion: 1.4.0

DisappointingNot as good as the original. Such a let down since I was excited about an ad free version of the game since original bombards you with them but this was a let down. Less of everything and takes so much time to accomplish things !.Naomip12345Version: 1.14.1

No updates, deadThis version of the game hasn’t updated in months and the devs have even pared down some content. They removed the daily reward for completing the daily quests. It’s just boring now, with no new skins, no new cats, nothing..BethenicknameVersion: 1.14.1

Less funThis Netflix version has less events, less facilities, less skins, less cat characters, less costumes… less everything, compare to original version..Farmgirl2021Version: 1.13.2

Lost Data & Cloud Save!I liked the original version aside from ads and IAP, and was jazzed to have a less intrusive version. Four days in, I went to check on my cats after a few hours and nothing. Checked my other devices for the cloud save, nothing. Don’t get too attached I guess :(.DKJackmanVersion: 1.12.1

Randomly ResetAbsolutely loved this version. Unfortunately I was up to 35 cats and my game reset all of a sudden. Not a matter of user profile because I triple checked. Lost all of my kitties :(.CssdwnVersion: 1.11.1

Data randomly deletedI used to really love this game and I made a lot of progress but then all my game data randomly deleted from my account and forced me to start over..SSun1905Version: 1.9.1

Just the same as Cat & Soup?Ive played for a little bit (around an hour) isnt this just Cat & Soup but has netflix in the title??.Meg ColbertVersion: 1.6.1

I’ve been playing for a week but it stopped workingI downloaded it a week ago and when I try to play it just won’t load for some reason I don’t know if anyone else is experiencing the same thing I am.BaaaaaimagoatVersion: 1.5.2

Not as excitingAbsence of the exciting events make the game almost boring.Chickenpox777Version: 1.5.2

No ads but at the price of interesting gameplayWhat hooked me into the original game was all the events that happen very regularly and come with adorable special decorations, accessories and other items for your cats and forest. The Netflix version has none of that, not even things like fish pudding or star macarons to feed to your cats. It got boring extremely quick..Sweetkitten9Version: 1.1.5

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