Microsoft Loop Customer Service

Microsoft Loop Positive Reviews

Microsoft Got This RightIf anyone is familiar with *Notion or **Bear, then I’d say Loop is a happy medium that is embedded into the 365 environment. I would go as far as saying this could eliminate OneNote, Planner and To-Do. Loop + Teams = Effective Communication. I also love the integration between the Meeting Agenda in Teams and Loop. So effective. *In terms of prompting and inserting prebuilt modules like tables, trackers, and tasks. **In terms of its simplicity. Suggestions: 1. Templates (if they exist I haven’t found them): There are several basic templates that could help users, yet, not go overboard in analysis paralysis like Notion. Keep it simple. 2. Co-Pilot (if available, I haven’t found it): AI Writing Assistance + Loop = Effective Communication.MyEyesAreCamerasVersion: 2.84

MS Loop is getting it togetherI'm a big fan of Microsoft Office 365 and I see value in some of the things they do alot of the times they get ahead of themselves and don't perfect the system but as my mentor one said shoot and then aim. This is no different with this loop program. I am not a computer tech so it's a little harder for me to understand and maneuver within the program but I've been working on trying to implement projects and assign them to experts that can help implement the project and get into the field instantly. I would give it a five if they take the technology side of it and implemented it for those of us that are not tech experts, and make it a lot easier To implement projects and assign them to vendors/ contractors outside of our organization that are experts, so you can bring them into move on the project. I would recommend it, especially now that they have the MS Loop app..OrsilvaVersion: 2.80

Needs wifi to create a note?Notion user here. Just downloaded Loop onto my iPhone 12 Pro Max to give it a try and I tapped on "New Idea". First it claimed my phone had lost its Internet connection and when I tried again it just never loaded anything. I tried the same thing on my iPad Mini 6 and it worked fine. Maybe you just have some bugs in the iOS version? I also see that you can't share pages on the web publicly. Everyone has to sign in to see the page you are sharing. This is one of my favorite features of Notion. Being able to create a live web page almost instantly is very cool..Nerdy PeteVersion: 2.90

Good startLoop has improved since first release in test flight. The overall app across the O365 apps is decent. UX is a little clunky, not always intuitive to how to best setup workspaces. It would be great to see the team create a setup walkthrough that helps configure based on what you want to do with Loop since it has a ton of great use cases attached to user stories. Overall, solid at connecting a number of Microsoft apps and business processes into a single shareable solution..UcantsaythatVersion: 2.79

Game ChangerPerhaps one of the most important and game changing tools I have used for organizing and planning my work and collaborating with others in the M365 ecosystem. Coupled with Copilot… mind blown the first week I really started to use and officially replaced my use of OneNote. Bravo..MDLive PatientVersion: 2.82

Love Loop!I am a big note taker… Loop has made it so much easier and it is seamless between my windows desktop and my IOS devices. It is new app and blows OneNote out of the water..KaulickVersion: 2.80

Getting Better and BetterI want to give this a five but it’s still not quite there yet. This will be the central productivity app in Microsoft 365. Everything will converge in Loop. I’m excited for when that happens. This is a direct Notion competitor. Its integration with the rest of the M365 suite will probably allow it to surpass Notion in the future..RegerdergerderVersion: 2.82

Awaiting the basicsThe app is solid but is still missing a few basics and has bugs or just gaps right now. Getting anchor links to specific parts in a doc. Commenting is clunky. And some random bugs with copy/pasting or adjusting content in a document make it hard to use with larger docs that need re-arranging..ElroybebopdiddlyVersion: 2.88

App crash on certain work spaceMy loop iOS app on our corporate account crashes when I try to access a certain work space. This has been going on for a week - I tried offloading / uninstalling and etc but this doesn’t seem to get fixed. How do I get help here?.Zephyr0225Version: 2.84

Loops good, app buggyI love Microsoft’s Loop system in desktop, but this app is buggy. It loses your place when you context switch away, even if for a second. And it’s locked up or crashed on me multiple times. Fixed, this would be great. As is, frustrating..PapasnewbagsVersion: 2.87

Not perfect, but better than NotionNotion is an over-featured pile of excrement. Loop, while missing some things, is better. More like Notion of old without all the bolted on crap..NworbcazVersion: 2.79

Great ToolIt is easy to learn, use and helpful. Collaboration is simple and powerful. Great to keep team tasks visible and updated.Nacho7797Version: 2.85

EditingThis seems to be picking up my notes from one of the other MS tools (desktop stickies or maybe To Do), and that’s fine but it sure isn’t obvious how to delete something I don’t want or need..LAX20531Version: 2.81

Kind of a game changerRemarkably useful templated activity drivers abound and can be embedded into end throughout the entire Microsoft 365 suite..OnlyOneStar?Version: 2.88

Better than OneNoteObviously it’s still a WIP, but this seems to be the MS MO lately. Very agile development and calling beta applications ready. While I like the general direction, I encourage the app team to use Obsidian an make adjustments accordingly..VertigoRayVersion: 2.84

LagsThis app can be used as an MSFT Kanban board/collaboration tool, as the MSFT planner is only for work/school accounts. Simple actions like moving a card from one bucket to another are slow and delayed. They often reset my view and require verification that the card actually moved. I'm now no longer able to add PDFs. I would gladly pay for both services to be enhanced. I want Loop to succeed. I'm switching back to Trello for now..Someone who needs a a nicknameVersion: 2.90

Awesome App!I use it to keep track of my snippets for coding and reusability of my coding projects..Much2thinkVersion: 2.89

Needs workCrashes constantly. Not reliable. Forced to use the app on the IPad instead of the web app..VictorMike1@#Version: 2.90

Needs Split View support on iPadOSLike that this is standalone app but it really needs Split View support before I can really use it on the iPad..BlaclayVersion: 2.84

No copilot？For now,I can not use copilot in app or website. When will copilot join in?.UnderdogEririVersion: 2.79

IncompleteIt’s a good step for Microsoft but this app is an exact Notion but less complete. Be creative.Kiya9shVersion: 2.79

Notion is probably betterBut it is a good start. No AI yet.CoffeestarVersion: 2.79

Loop is amazingCannot say enough good things about the tool for task tracking, process recording, event planning and project management..Aquarius0174Version: 2.94.1

Need more featuresI would like to have more features like freehand drawing..André CaronVersion: 2.90

ComparaisonJ’ai travaillé beaucoup avec Notion, et je trouve l’idée bonnes, mais vous semblez timide sur les outils comparativement a Notion vous avez déjà commencé à copier allez y a fond.JackominoBabinoVersion: 2.96

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Microsoft Loop Negative Reviews

Not really there yetI love Microsoft Loop, it’s great having a free alternative to Notion and Jira that won’t break the bank of a small team. However, the iPad app is pretty bad compared to the desktop site, and you can’t access the desktop site from your iPad (at least I haven’t figured out how). Lots, if not the majority of features are missing from the iPad app. Even things like being able to name your wiki pages or creating a subpage are missing. You can’t create kanban boards or any type of template apart from wikis. The UI is very nice and clean, it just doesn’t do a lot. I’m looking forward to future versions of this app, but as of now it’s still got a ways to go..SweeetjdVersion: 2.83

Loop has a lot of stupid bugsFirst, Loop works throughout our web browsers. But on iOS, it acts completely stupidly. For instance, opening a Loop link from within Teams (which implies I’m already logged into my organization) opens the Loop app, but then Loop shows an error “Action not allowed” and that the organization prevents me from opening the Loop file — EVEN THOUGH I’M ALREADY LOGGED IN IN BOTH TEAMS AND THE MICROSOFT 365 apps and can open/see Loop files from there. Furthermore, there is no offline function, no way to export your data, and very limited Copilot functionality..SpriteGFVersion: 2.89.1

Won’t run on iPhone 14 PlusOpens first. Says something about your organization is now protecting …. I must be more security conscious than I thought! I own the account. I own the phone. I signed in on my account. So….. Epic Fail UPDATE: I reached out for chat support from store on the iPhone. Txt too small to see but enlarging puts chat send goes far right bottom out of view. MS. If you want to serve the iPhone community, step it up. NEW UPDATE: Wasn’t impressed with the chat support, until I received a call right afterward to fix the install! That was really good MS. The app is now installed after a remove, disconnect storage, freezes, and finally several tries and I got into the basic app after Buy Now screens were closed or skipped. I do notice the app becomes aware of my work account, which might be the culprit but was not intended to be a part of the install or usage! I will give it a go and see..ZedcomancheVersion: 2.87

Images disappear - can’t trust this with my notesI want to use this so badly, but for some reason, the images will disappear and show a corrupted image in its place showing an X. This doesn’t seem to happen on all pages, but for some reason all but one have lost the screenshots I added. I have lost a lot of time because of this. I was using it to take notes from a course that I’m studying for and I just can’t trust it if it’s going to do this I wish they would fix it..Matthew066Version: 2.84

Really?!So, I've been using loop through test flight and like it, needs more functionality so I don't have to switch to my macbook, but good. I open it this morning and get the "download the new app" pop up, so I did. When I went to log in, it says my account doesn't exist and opens the test flight version with a message that says "there was a problem". It doesn't even make it to authenticator. If it's so "new" then why is it brain damaged?.Ripoff jokeVersion: 2.79

I want to like itThis is meant for collaboration with other people, and it could work, but forget about trying to move data from this app into another. There is no way to do that. I tried sending feedback through the app, but it crashed and I lost that feedback..Mark StonemanVersion: 2.82

Basic functionality FAIL“/“ does not work. For example, typing “/checklist” does not add checklist. Added a ‘idea’ loop and it would not show up under recent. So, the the most basic functionality is not working. Fail. Looks promising, though..Boydston01Version: 2.88

Needs a desktop versionThe ipad version of Loop is severely limited. I’m using an iPad pro and I can’t do any of the things I would be able to do on the desktop version of Loops. I also can not access the desktop version using a browser. This needs to be fixed ASAP..RShim801Version: 2.89.1

Why ship an app that isn’t ready?Horrible. Logs me out every ten minutes. Why would you ship an app that clearly isn’t ready for customers? User experience feels like something from 2010. Perplexed at how Microsoft is so bad at designing applications — it’s like they never had a real human test it out before they ship!.Cooper AdamsVersion: 2.79

Loop won’t workI was so excited to try this app, but it failed me. My personal account on 365 won’t load anything, unable to save data and just overall is incredibly broken. Currently it has no use or capability..NsbsvvsvsgVersion: 2.86

Can’t Load PagesThis only works for me on the web version. Even then, the “preview” is very limited in features and slow. This version is only good for deterring potential users before the full release..SpaceCadetFoxVersion: 2.79

On version 2.86The iOS app doesn’t work at all. Signed in and tried creation my first page using “new idea”. An error pops up stating “oops something went wrong. There was an issue loading your content.” Tried the following: 1. Logging out/in 2. Rebooting the iPhone 3. Reinstalling the app Still get the same error. It’s like this app didn’t go through QA. 🤣 Web app works just fine. Sent feedback via the app. I’m sure no one will see it so there’s that..SectionsixVersion: 2.86

Needs workFor some reason they block Loop in Safari and force you to use the iPad app. Unfortunately, the iPad app is terrible. Navigation is a mess and it’s missing many features available online..Jlw2387Version: 2.85

Great Idea, terrible executionThe loop conceptually is great. But, too many bugs to launch already. Needs a lot of bug fixes. I’m afraid to use it as I might lose all my information..UFG8tor91Version: 2.85

No Organization Sign In?I’m signed into my organizational account on my mobile device and Loop doesn’t let me use that to finish sign in. This review will stay 1 star until I can ACTUALLY use this app..CawlinPVersion: 2.89.1

Slow processingNot always able to access on my phone. Extremely slow processing time on m PC!.Jmhudson3Version: 2.91.3

Two accounts bombs appIt keeps crashing with two accounts. Can only get it to work my removing one, which is very convoluted..KarshisVersion: 2.90

Keeps crashingNot sure if it’s the last update or what, but now I can’t even open my Loops - the app keeps crashing.Me34569864Version: 2.90

TrashJust doesn’t work. I have an Office 365 account, and I cannot create anything. I have deleted app, logged in multiple times…nothing..DpricevaVersion: 2.86

Unable to login through Microsoft authenticationIronically the app is stuck in a loop and brings me back to the login screen after going through Microsoft Authenticator app..46565ddeVersion: 2.89

Need Apple pen supportNeither Scribble nor handwriting works. This is a big miss. Whether it is a “sticky notes” or directly on the page, usefulness is severely limited without this compatibility..WalsterIIIVersion: 2.83

Too Slow on MobileIt works great on desktop, but is SO SLOW on the mobile app which is less than ideal.ReviewerColeVersion: 2.80

Nothing savesCan’t test out much because ideas and pages disappear when I go back..Precious JVersion: 2.79

App crashesApp constantly crashes on latest version for intune managed devices. Hopefully update will resolve issue..Tony46579Version: 2.80

WorkspaceNeed to be able to collapse the tree structure after choosing a workspace..Paul6565Version: 2.89.1

Import options needed. Cannot add elementsEye candy but cannot add elements Should have a way to import todo lists and OneNote pages Then it could be good..SkitterladVersion: 2.89.1

Editing is soooooooooooooooooo slow and horrible!!!!The cursor is so non responsive and the editing experience is down right flimsy..Rgirish2Version: 2.81

External Team / Guest IntegrationFor the love of god, for an app focused on collaboration the inability to add external partners, guest and vendors to workspaces is a egregious oversight - fix it and then it’s the most useful app from Microsoft - until then it’s DOA.VickcivVersion: 2.81

Does Not Remain Signed InGood start but right now it’s not useable. Will not stay signed in..Used2workVersion: 2.79

Promising on desktop, just doesn’t work on iOSI love the Notion approach, especially when you’re already all O365. But the app. It’s a misery. The caret seems to move back. I don’t know if it’s linked to sync, but as you type, the caret will move back to a previous position, mixing your words. Sometimes the Return will stop working. Impossible to get a new line without quitting and launching the app again. Promising. But gosh, it’s a painful experience right now..Benbob1312Version: 1.0

Loop on IPadWorks very poorly on an iPad. Really disappointing. We pay for a MS365 subscription and would hope for a better product and experience. Use Loop, planner at work and it is much better.Ricky P FVersion: 2.94.1

Not a good mobile app keeps crashingIn office I love this app, remotely trying to take notes using this tool has been nothing but problems. No ability to cut/paste images or use features in your camera to identify slides/white board, just a flat camera image. App keeps crashing too.Meez12348975577Version: 2.84

Not as fun and easy as it should beI had all kinds of trouble getting in and when I did it gave me warnings that my data wasn’t saved and it doesn’t save in real time like OneNote, I had it crash and the sentence I was typing was gone when I reloaded it. So far, I’m not enjoying it. I also don’t see Loop in the Share button on a Mac which makes it cumbersome to add content from other apps. One star for now as I’m going to stop using it for a year, will check back when it’s more mature..PointingfingerVersion: 2.86

Login hurdlesLogin should use MSFT Authenticator. Or at the very least, the login screen should be configured to use local password managers..Gabo.bVersion: 2.83

Buggy as heckThe first thing I wanted to do was create a table with some date objects. Typing / and then the object you enter does not work. You have select the object from the menu item. But if you type / with any letters after it, it doesn’t work. E.g. if you type “/date” and hitting enter does nothing. Typing / and clicking on “date” gives you a date item - but super slowly, it’s not quick and responsive. Copying and pasting that date block turns it into text, not a date block so you can’t use it for a quick scheduling tool where you copy and paste rows in a table then update the date fields. Very bad first impression from something so many people rave about. Maybe the desktop/web version will work better..Blindside_wpgVersion: 2.84

Using for 5 minutes and already upsetThis is OneNote who try to go to the gym eating too many carrots … now need proteines. Had a duplicate note. Had rename appearing with empty value. Very slow like OneNote. New idea textbox way too small. I don’t who is the audience for this app but with the large quantity of nice applications out there, a company like Microsoft should be able to produce something better than that..Sams.tremblayVersion: 2.81

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