Grindr - Gay Dating & Chat Customer ServiceGrindr LLC

Grindr - Gay Dating & Chat Customer Service

Grindr is the world’s #1 FREE mobile social networking app for gay, bi, trans, and queer people to connect. Chat and meet up with interesting people for free, or upgrade to Grindr XTRA or Grindr Unlimited for more features, more fun, and more chances to connect.

Grindr is faster and better than ever:

• See people nearby based on your location
• Browse re-designed profiles with bigger photos
• Chat and share private photos
• Filter your search to find what you want
• Customize your profile to share more about yourself
• Star your favorites and block others
• Report people easily and safely
• Send your location and make it easier to meet
• Browse and chat with people around the world

Create and personalize your profile now to share your interests, what you’re looking for, and more. Within minutes you’ll be ready to connect, chat, and meet. Grindr includes third-party advertising, which involves the sharing of limited data with our Ad/Marketing partners as described in our privacy policy. You can adjust your ad preferences within the App anytime. Don't want any third-party ads? See below for more information.

Looking for even more? Upgrade your Grindr experience to XTRA for more features, more freedom, and more fun. Grindr XTRA subscription features include:

• No 3rd party ads
• See 6x more profiles—up to 600 at once
• View only people who are online now
• View only profiles with a photo
• More blocks and favorites
• Access to all premium filters
• Chat easily with saved phrases
• Send multiple photos at once

Get Grindr XTRA with one of the following auto-renewing plans:

1 month/ 3 months/ 12 months.

Want the ultimate Grindr experience? Upgrade to Grindr Unlimited for exclusive access to our most premium features, including:

• Unlimited profiles - Always find a fresh face
• Viewed Me - See who’s checking you out
• Incognito - Browse profiles without being seen
• Typing Status - Know when someone’s messaging you
• Unsend - Undo sent messages and photos
• All XTRA features

Get Grindr Unlimited with one of the following auto-renewing plans:

1 month/ 3 months/ 12 months.

Grindr Subscriptions:

Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Your iTunes account will automatically be charged at the same price for renewal within 24 hours prior to the end of the current period unless you change your subscription preferences in your App Store account settings. You can manage your subscriptions at any time through your App Store account settings after purchase. Any unused portion of a free trial period will be forfeited when making a purchase of an auto-renewing subscription.

Tell us what you think about Grindr by visiting https://help.grindr.com/anonymous_requests/new

If you are experiencing any issues, you can get support by contacting us through https://help.grindr.com/hc/

Terms of Service: https://www.grindr.com/terms-of-service/
Privacy Policy: https://www.grindr.com/privacy-policy/

Grindr, Grindr XTRA & Grindr Unlimited are for adults 18 years and older only. Photos depicting nudity or sex acts are strictly prohibited.

Grindr | 0 Feet Away

Facebook: @grindr
Twitter: @grindr
Instagram: @grindr
Snapchat: zerofeetaway

Grindr - Gay Dating & Chat App Comments & Reviews

Grindr - Gay Dating & Chat Positive Reviews

Does job but here’s how it can be betterThe app gets the job done, although there are some modifications to make it better. Providing users more filter controls to find their person of interest would be more helpful. Giving users the accessibility to find their ideal partner based on position, ethnicity, distance, height and weight helps users devote more time to interacting with their ideal person, as opposed to blocking users for being outside these margins. Also, showing users that are local as opposed to longer distance can draw more users to engage with the app and fulfill the pursuit of finding their person of interest. Alas, the filter setting should converge with other corresponding users. For instance, if a user is looking for someone within a set age range, then anyone outside of that age range should not be able to see that user from their account, unless they are within the age range. If these modifications were made on the non-premium version of Grindr, more users (especially of the younger audience) would be inclined to used Grindr..Version: 7.7.0

Great appThis app keeps getting more and more and more and more expensive. They change the price every six months it seems. I had been an off and o. Paid subscriber for years. They just have gotten too expensive. Their pic moderation seems extremely biased and is not consistent. If you aren’t a twink or muscle guy any pic seems to get moderated. I have screen shot over 280 pics where the pic Yes my partner and I been using this dating/friend making app for years now and I can only say is that if your responsible smart and very clear with your intentions moderated and mine was. Either it’s racial or body specific. I talking to an attorney to see what type of class action lawsuit can be filed for it to either have them consistently moderate or shut the site down. Also seems like an abnormal amount of bots are allowed now and an overwhelming amount of underage guys are on the site another filing I’m working on with an attorney. Chances are that Grindr won’t even respond to this review, but I’d steer away from this site..Version: 8.10.0

They finally have fixed the problemsThis app keeps getting more and more and more and more expensive. They change the price every six months it seems. I had been an off and o. Paid subscriber for years. They just have gotten too expensive. Their pic moderation seems extremely biased and is not consistent. If you aren’t a twink or muscle guy any pic seems to get moderated. I have screen shot over 280 pics where the pic wasn’t moderated and mine was. Either it’s racial or body specific. I talking to an attorney to see what type of class action lawsuit can be filed for it to either have them consistently moderate or shut the site down. Also seems like an abnormal amount of bots are allowed now and an overwhelming amount of underage guys are on the site another filing I’m working on with an attorney. Chances are that Grindr won’t even respond to this review, but I’d steer away from this site..Version: 7.22.3

Scary ToS and PPSure they’re transparent but if any of the users actually read their privacy policy it might make even the most purest of users cringe. They are transparent with their legal jargon though. Update: I appreciate the swift response and the clarification of the intended means of data collection. As well as Grindr LLC’s commitment to privacy and security of personal information collected. It’s nice to see a responsible developer just trying to provide people with a service they love. However the generic auto-repost served in rebuttal to my review left me feeling less than of an importance. I furthermore appreciate the effort to direct me to the Privacy Policy. Again, however it was made in vain since the review was authored in response to my reading of the privacy policy and also with SDK tracking vendors such as Vangle if I’m not mistaken. So I am fully read up on the data collection process and selling of. I’m also a college graduate. Thank you again for expressing Grindr LLC’s devotion to security of the personal information which is collected passively and safety. Looking forward to seeing what’s next with the pioneer in digital dating . 👍.Version: 8.13.0

GOOD JOB FOR WHAT?!Grindr and Jack’d are ANALOGOUS for what?Might as well be one app. Only thing different is the target audience (Grindr: privilege/ Jack’d: Minority), allowing screenshots within chat (Grindr: Yes/ Jack’d: No) though in my opinion i think screenshots should be disabled within the whole app itself, but if not at least the profile search page to see who’s nearby out of respect of others’ privacy that they claim they want, sending pics and videos (Jack’d: yes/ Grindr: only pics but videos gotta be sent live) and i get the live video from Grindr but wen i wanna feel lazy i just wanna send the video i already got that’s been working just fine to confirm that I’m legit because this black don’t crack, navigational location dropping (Jack’d: yes/ Grindr: No) and Grindr drops the location but you would have to type it out unless you have the world map memorized, and maybe the subscription but that’s sad in itself should jus be one price in my opinion, but we got profit feens. Other than that everything is cool i mean there’s probably other things i haven’t covered but there are other issues not pertaining to the apps but individuals themselves that may need time to look at a reflection of themselves to reevaluate and I'm still learning this myself. Just gotta take it a day at a time and use your time wisely..Version: 7.15.2

Can’t get into account3 days now I have restarted my phone and iPad I have downloaded again same window enter number then I get to many attempts. Customer service reported and they are now not even responding. I cannot enter email address for account it’s the same window when reinstall it every time. I don’t have another number to enter. I can’t get the app to do anything other than enter your number. I have done everything that’s on the web to fix this I have reported is over and over. Customer service doesn’t read the issues I’m having they want me to do things that I can’t do because it’s the Sam screen over and over. What is the fix what do we do about this. I have requested a phone number to talk to a live person and can not get one. I have done everything again now 3 days.Version: 7.1.0

One of the Most Fun and Safe apps to meet Guys!Yes my partner and I been using this dating/friend making app for years now and I can only say is that if your responsible smart and very clear with your intentions you no doubt have a great time or simply end the conversation way before meeting that other guy. I’ve also noticed many guys complain about getting thrown off the app site or simply black listed. And then they ask WHY? 🤷‍♂️😵😭 if your being a bully, or a straight up stocker then people will complain about you and Make sure they show them the conversation record word by word etc. so be nice present and after getting to know one another well exchange numbers meet up in a public location etc. we’re all adults here at the end of the Day so let’s act like it and have fun with that new friend. 😉.Version: 7.15.0

Worst customer serviceSo far two weeks to fix simple problem of sent pics not highlighting after sending/ making sending doubles a embarrassing problem have to beg for a robot response if you lucky so i'm still waiting oh last one said staff with families for the holidays/ ha ha this started in the 17t UPDATE: now because grinder tec failed to fix problem they sent it to the developers/ ha ha got a robot response/ apparently us little people don't matter/ oh it's three weeks and counting/ i'm sure outcome will be me loosing everything and starting over ha ha amazing can send us little people into space now but can't even get a simple update signed a disgusted paying customer ps update now the 14th of january about a month still nothing but to rub salt in the wound no communication at all from grinder they ignore my emails there is no other avenue ti go for help on the suggestion page there r no suggestions just complaints about all kinds of app problems but the hiding i'm assuming cuz of failure by the support crew is just childish grinder needs to hire some pros ir just shut the whole thing down and fix it what a mickey mouse operation.Version: 7.24.1

Intrusive AdvertisingAdvertising to keep an app subscription free is understandable, however Grindr takes advertising to the next level. Grindr harasses its free members to get a paid subscription by bombarding them with ads in the midst of replying or viewing a message. I’m convinced that the ads are not meant to be relevant to most end users, but rather to annoy them into a paid subscription. The other thing that Grindr does to its unpaid members that it does not do to its paid members, is that it purposely limits the amount of people you can view who are online and in your proximity and rather shows you people who are offline and further away. The latest app update also brought with it a glitch that shows users to be within a few thousand feet from you when in reality they are a few miles away. I’m not an IT person, however I wonder if those issues are related..Version: 7.17.2

It’s OkayIt’s an okay app, the safety on it is a bit iffy and although the app IS inclusive of all LGBTQ+ members, my partner (transman) and I (non-binary) face quite a bit of rude and overall transphobic messages. They block us before we can fully report and I’ve only been able to successfully report one person who was EXTREMELY transphobic towards my partner and I. I’m 100% positive he has done it to MANY other trans/non-binary people on here as well. We never knew if the account got banned or terminated and I would love if they add a feature to where they update you about the situation. It would be super helpful. I overall do enjoy the app but I definitely think it needs some fixes such as I said above. I’ve gotten a few occasional creeps and had some scares where someone has said he’d come find me. But I don’t really think that’s the app/creators faults. Otherwise, it’s an okay app! Just needs some fixes! :).Version: 8.4.1

Suggested app improvementsSome feedback for the design and product teams: There are some back to basics improvements to the app UX which would make a big difference to how easy it is to use Grindr. Especially around navigation actions that people do constantly. Can you please (re) introduce edge swipe to exit-back-to-grid from the profile page? It’s such an important navigation gesture, and having to always tap the “<“ icon in the top left is super cumbersome. Also… it would be great if you could have swipe left and right to navigate through photos in an album. Trying to force the Instagram stories tap-to-next image affordance just doesn’t really work in this context. Even better would be to allow zooming in and out of photos without having to tap and wait (that’s something you can do from anywhere in IG which is an excellent capability). Lastly, performance: the whole app is going slowly, but there are 2 key areas that drive me crazy: tapping into a profile, tapping to exit a profile, and tapping the little flame “tap” feature. Everything has slowed to a crawl. Pause work on new features, and devote a sprint or two to improving app performance. As the saying goes: performance is a feature. Thanks so much!.Version: 8.15.0

Intrusive adsI am fully aware of Grindr needing ads to remain free unfortunately these ads are very intrusive and glitch constantly. It’s almost like the “X” at the top right corner or the close ad buttons are just there for show. You can’t close the ad at all most of the time. I usually have to force close the app to get the ad to go away. Just opening a message or checking who viewed me initiates this ad that literally will not go away unless I close the app! Is that good for you guys? Ads that literally force the consumer to close the app? It can’t be! A lot of times I’m so discouraged by all the ads I don’t even come back after force closing. Again I am fully aware grindr needs ads to remain free but please do better Grindr. I’ve had this app for more than 10+ years and I have never been so tempted to uninstall and try other apps than I am now..Version: 8.4.1

Buggy and slowSince I’ve been on the app, it’s pretty much always had issues but nothing I’ve ever felt the need to write a review for. I’m using the app on latest iPhone and iOS. My phone starts to get very slow and has huge delays in responses whenever I go to type a message. It’ll freeze halfway through, still picking up input, but doesn’t show on the screen. After that starts happening, everything in the app starts to get very slow: scrolling etc. I’ll try to swipe to my home screen or swipe to close the app and even that gets very slow to the point where my phone will lock more than 5 seconds after I press the lock button. I felt the need to explain because the experience in the app needs work and it shouldn’t carry outside of the app and into my phones user face..Version: 8.4.1

Profile Photo Upload Time??Anyone else experience approval times that are longer than usual? I emailed support and the response was somewhat indirect and didn’t provide any explanation as to why it would take longer than the expected 20-45 minutes, just that sometimes it does. Well this happened EVERY time with my profile and I’d say it’s happened over the course of the last year or so and with at least 3 different profiles. My app is up to date and my iOS is as well, but support didn’t tell em why it sometimes takes longer. I typically wait at least 2-3 hours.. is the norm? Any specific reasons why? It was like pulling teeth just to get my question reiterated in the end, and then you have to be careful because support tends to be so temperamental at times..Version: 7.2.0

Ads, ads, ads and MORE ads!!!!This was tolerable before the latest update, but it’s now harassing and it pisses off. Will download Scruff instead, since a new 30 sec ad is popping every HOUR!!!!!! 🤬🤬.Version: 8.4.1

Freezing!!The app is messing up with my phone! You guys have so many ads that slow the motion of your app… and that sucks to be honest; it’s to heavy! Fix it.Version: 7.20.1

MmmmIdk bruh kinda gay.Version: 7.22.3

Love itI love all the big dick.Version: 8.15.2

AdsThe free version has abusive ads..Version: 8.15.0

App for the wealthy$500 CDN for a 1 Year Subscription. ARE YOU NUTS? Make it A LOT more reasonable, like $75 -$120 a year and I would subscribe. In fact I’m certain more would as well..Version: 8.11.0

It won’t openThe app simply won’t open, I upgraded my iOS and the app itself but it crashes before it even opens.Version: 8.9.1

AdsWas okay before they got greedy now there is ads every five mins not cool.Version: 8.6.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.17.0


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