Facebook Customer ServiceFacebook, Inc.

Facebook Customer Service

Connect with friends, family and people who share the same interests as you. Communicate privately, watch your favorite content, buy and sell items or just spend time with your community. On Facebook, keeping up with the people who matter most is easy. Discover, enjoy and do more together.

Stay up to date with your loved ones:
• Share what's on your mind, announce major life events through posts and celebrate the everyday moments with Stories.
• Express yourself through your profile and posts, watch, react, interact and stay in touch with your friends, throughout
the day.

Connect with people who share your interests with Groups:
• With tens of millions of groups, you'll find something for all your interests and discover more groups relevant to you.
• Use the Groups tab as a hub to quickly access all your groups content. Find relevant groups based on your interests with the new discovery tool and recommendations.

Become more involved with your community:
• Discover events happening near you, businesses to support, local groups and activities to be part of.
• Check out local recommendations from your friends, then coordinate with them and make plans to get together.
• Raise funds for a cause that’s important to you, mentor someone who wants help achieving their goals and, in the event of a local crisis, connect with other people to find or give supplies, food or shelter.

Enjoy entertainment together with Watch:
• Discover all kinds of content from original shows to creators to trending videos in topics like beauty, sports, and entertainment.
• Join conversations, share with others, interact with viewers and creators and watch together like never before.

Buy and sell with Marketplace:
• Whether it's an everyday or one-of-a-kind item, you can discover everything from household items to your next car or apartment on Marketplace.
• List your own item for sale and conveniently communicate with buyers and sellers through Messenger

Read our Data Use Policy, Terms and other important info in the legal section of our App Store description.

Continued use of GPS running in the background can dramatically decrease battery life. Facebook doesn't run GPS in the background unless you give us permission by turning on optional features that require this.

Facebook App Comments & Reviews

Facebook Positive Reviews

Marketplace problemsBefore today I confined my issues to help & support within the app itself. No response. I have two apple products: iPad 2 fifth generation & iPhone SE first generation. Both with lasted software updates. Issue(s): iPad - I can access first page in Marketplace. I can click select what is shown to me, and fully view and peruse the selection. However, on a particular search and selection such as musical instruments, I will see all under that group, BUT, when I click select a particular musical instrument I am brought to a greyed-out page saying something like "Marketplace not available at present time". Situation remains the same for all searches multiple days. I CAN view saved searches and some other searches that are notifications and some other narrow parameters I can re call at the moment. None the case with my iPhone SE. What is now the SAME for BOTH, the "Buy Now" blue bar/ white lettering is greyed-out(previous was the case only for the iPad). Help! I am an active BUYER & SELLER within your Marketplace platform and pay-wall. UPDATE SAME DAY: Less than two hours after I wrote the above review Facebook issued and update. This update provided me no remedy. Please address my issues..Version: 316.0

Functional, But Needs a Major Design ChangeFacebook is an average social media app that is nice for communicating with friends and family for free (via Messenger). But, with that being said, it is time for Facebook to release a major design update for the mobile app. Often, when I am checking the reactions to my posts on Facebook, the reactions never load, are miscounted, or not updated. This is example number one of why Facebook needs to seriously upgrade. One thing that a lot of Facebook mobile app users have been waiting for is a dark mode for the app! It has been released across multiple platforms, including instagram, which is owned by Facebook. They released a dark mode for desktop users & the Messenger app, and it is beyond time for the mobile users to have the option for dark mode on the Facebook App. One last example of something that Facebook needs to update is it’s variety. Messenger only having a few color-themed backgrounds to choose, for example. Other than a design update, the app is very useful for communication, businesses, memes, inspiration, etc. It is also a good way to pass the time..Version: 288.1

Irritating AppThe app has been driving me crazy for months now. If I stay on the Facebook page, it only blacks out once or twice per evening. If I want to read something (my cousin's newspaper article, for instance) posted by my friends, the app blacks out every time and if I want to continue on Facebook, I have to open the app all over again and hope I can find my place. I'm almost ready to delete the darn thing! Wondering if it's worth the frustration! I've written my problems to the staff through Facebook three times and have received no recommendations. Can the app be fixed? Well, it's about 2 ,months later and nothing has improved. The app still freezes and blacks out. If I try to move from a post to attached info it freezes. Moving down the page to more posts makes it freeze or it blacks out completely. Then I get to start all over opening the app yet again. This is really getting to be more trouble than it's worth. It would be nice if the it people would at least respond in some way. A lot of us are feeling ignored. Not good business practice!.Version: 144.0

Needs interface enhancementTo start off, I haven’t been on Facebook in nearly two years now. I reloaded the app solely for marketplace while looking for a vehicle. I’m running the latest software & auto update apps on my iPhone 11 Pro. Amongst the more than often crashes I whiteness every couple minutes, the startup and loading speeds of this platform are ridiculously slow. Going back to the purpose of getting this app, when attempting to use the basic filters on here, they often don’t work under the vehicle section of marketplace. When I do get certain filters to work, they more than often lock out and I’m unable to remove them when I want to change to another filter. For instance, I started looking at used Tacoma’s and wranglers, I’ve had to delete the app and reload almost every time just to clear out my filter settings in the cars & trucks for sale page. For a company worth nearly $600 billion, you’d think they’d replace the interface which I noticed hasn’t seen hardly any changes w/ in the past couple years..Version: 300.0

This is more about a hacking groupI would really appreciate it if you could put hacking as one of the things your not allowed to do on Facebook because I reported these two groups who hack peoples groups and accounts for money and there was no hacking thing for me to report them for (it would be awesome if you could make it so we can give a personal report) so I reported them for doing sales that weren’t allowed and in the message back they just completely ignored the fact that the group was hacking, like what the heck?!?!? I mean no hate this is one of the best apps I own but those hacker groups might mess things up a bit one of the groups I’m in is doing some shutting down stuff as well as not letting new members join because of the hackers! It would be great if you could do something about it!! The group name is “black hat hackers” and actually when you look that up you find a few more hacking groups too please do something about it this really is not good thank you if you do!.Version: 274.0

FacebookThis help because I get to know some of people and I love when my friends post new post.Version: 174.0

Yes I love itFacebook is amazing. Everything has its ups and downs. There are a great many people I have found because of Facebook. I hope it doesn’t start to cost money. I think he did a great job.Version: 250.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 316.0


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