Priceline - Hotel, Car, Flight Customer ServicePriceline.com

Priceline - Hotel, Car, Flight Customer Service

  1. Priceline - Hotel, Car, Flight Customer Service
  2. Priceline - Hotel, Car, Flight App Comments & Reviews (2024)
  3. Priceline - Hotel, Car, Flight iPhone Images
  4. Priceline - Hotel, Car, Flight iPad Images

Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the Priceline app.

Join millions of happy travelers who book great deals with us every day - download now!

NEW - Stay more, save more! Unlock Priceline VIP when you book and get our best prices on great hotels.

Still need a reason to download the app? Here’s 3:

1. Access to exclusive hotel deals found only on the app.
2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights.
3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you.

Our app is rated as Best App for Travelers by Travel + Leisure!

SERIOUS SAVINGS
You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock Priceline VIP.

SEARCH, FIND, BOOK
Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you.

QUICK & EASY
Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well.

RENTAL CAR DEALS
Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll.

CHEAP FLIGHTS
Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself.

TRAVEL BUDDY
Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic.

Our app has your back. And it’s watching your wallet, too. Download now!

Priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.

Priceline - Hotel, Car, Flight App Comments & Reviews

Priceline - Hotel, Car, Flight Positive Reviews

RecentAlright I booked through them about a month or so ago to pick up on Nov 22nd and the prices are decent. Well I didn’t know that the insurance they offer is not through enterprise I didn’t see it what so ever. I thought it was through them just at a discounted rate… Well when I spoke with enterprise the day of my rental over the phone before picking it up. It was not there insurance it was price lines. Which I had already gotten. So I went to get my car they offered me there insurance I took because second party insurance sometimes takes forever to get the money to the companies. So I called Priceline to get my money back for it and they refused because I had already picked up vehicle which I believe was dumb because I didn’t know that I had to do before I picked it up… That makes no sense to me at all I literally called as soon as I got in the vehicle to fix it and get my money back. The first representative was rude and was like I don’t think we can do that and was like asking 50 times if I picked up the car and if it I did have the insurance through enterprise which I did. Second person was not to bad but not very helpful at all.. I am a little upset but couldn’t do much about it all because I picked up the car makes no sense to me. Who is to say I canceled and didn’t have it covered at all even before I picked it up.. Any way maybe be my fault as well but I don’t know….Version: 25.6

Taxes and fees are too highI recently rented a room at a hotel and when I checked in the lady there told me I had a $24 credit on my room. Turns out the hotels aren’t charging taxes and fees so there are no taxes and as for the fees, I understand you’ve got employees to pay but it’s been a recession and your fees keep going up. Why bother using this service when your taxes and fees add up to customers paying more theu Priceline than straight through the rewards app of said hotel because with anything they add for taxes, you still end up paying less most times that getting a special rate via Priceline. And when does one get anything above a 17-18% discount and if the rate is the same through the hotel itself as my gold status VIP rate after 18% is taken off then I pay over $30 for taxes and fees, how am I gaining anything at all by using this service? Last year I did get rooms cheaper than going through the hotels themselves but not this year. Perfect example today Hampton inn shows at my discounted VIP special rate as $137 and when I go into my Hilton honors app it costs the same with a $1 difference. Had I wanted to drive 20 miles to the town I’m in then I’d have booked through Hilton honors and gotten rewards points instead of getting it here. I hate how much prices are rising just because some other countries are at war which has nothing to do with me or anybody in my family or friends circle. So there’s my review. Please make note of this if you’re looking for a hotel..Version: 22.4.5

Disgruntled Priceline VIP CustomerI have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution..Version: 20.9.2

They are good at finding hotel but what they are bad at is refundI am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email..Version: 20.9.2

Happy but frustrated!,I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them..Version: 21.0

CrooksI booked a room through Priceline for a room with two queens, when I arrived, there was only one bed. When I spoke to the hotel, they had no other rooms available. They found a bed from a room they were renovating. We had to help carry beds, move furniture, assemble the bed, and we were given pillows with no pillow cases and disgusting stains. Both beds were side by side because the room was so small. The hotel was also understaffed, so we were told that towels and toiletries would be on the cart at the end of the hall. For around $120 for a single night this was by far, my worst experience booking a hotel with Priceline. When contacting customer service, Priceline said I’m not eligible for a refund because we used the room and I didn’t notify the hotel that I would be arriving after check-in time. There were no other hotels/rooms available in my price range that night as there was an event in town, so I had to use the room… as I traveled in from out of state. I also didn’t see anything about needing to notify the hotel that I would be arriving after the 3:00PM check-in time so I could have access to a room that I literally PAID for. ABSOLUTE SHAM..Version: 22.4.0

Americas best value inn.... notIf it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something..Version: 21.0

It’s On The LineI heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times..Version: 22.2.2

Finding a room while road-tripping could be easierFor the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline..Version: 21.5

Functional app but customer support behind the app is badThe app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline..Version: 20.8

DO YOUR RESEARCH FIRST!!!I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!.Version: 20.3

Once again Priceline. helps make my traveling easier and less expensive.Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it..Version: 19.8.2

NEVER USE PRICELINEThey don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with..Version: 19.8

Horrible ExperienceDecided to do a last minute trip pressed for time so I booked through the book again feature. Our previous stay was really great. My fault was I didn’t double check Priceline’s confirmation email. The room type from my last booking was different from this reservation. My family arrived after the check in time. We called customer service and the wait time was 45 minutes so we finally got connected and were told it was too late to cancel our reservation. The priceline rep said she would modify the room type so I could get in a room that could accommodate my family. We waited and no change was made. I called again this time the wait was now an hour. The hotel said that the rate would still be the same. Unfortunately the change was never done. When I finally get a 2nd rep an hour later she tells me that it can’t be done and my reservation could not be canceled because it was now to late. The hotel took care of us but moving forward I will use other travel apps to book our Disney trip..Version: 20.9.2

Pretty good but room for improvementI have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly.Version: 17.7.1

Been using Priceline for yearsHere is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!.Version: 21.5.2

DO NOT USE PRICELINEI am also a VIP do not use them there are so many cancellations and problems with the airlines right now they will do nothing they will not refund any of your money they’re not a bargain go directly with whatever provider or provider you’re getting the service with You will not be able to get a hold of anybody there is 0000 customer service I will never use them again they’re a bunch of thieves They’ll tell you to go ahead and pay for trip protection or trip insurance it’s cheaper for you just to go through The company you are getting a product from The reason I gave them five stars is so people would read this they are a five star terrible company don’t expect any help or any money back ever even with trip protection they make an impossible On another terrible note I used Fox rental car is where this all started and there was no employees so they closed up two hours early that night no way to get a refund no way to get to another rental car agency.Version: 22.1.2

Terrible experienceI agree with the many customers who have complained about Priceline. I use to think it was just bad luck. Don’t leave it to chance. This company is not out to help you. They are not a people company but rather a deceptive travel agency. I have been with the company for years too. I liked it okay but then I’ve figured out this company will advertise good rates and discounts but your not always getting a good deal. This last time was the last straw. I chose an price breaker deal, that guarantee certain location and amenities. When I got to look up the hotel we received I found there was no parking included which is kind of a big deal. It clearly advertised a big P for parking. Now I have to figure out how or where I will store my car. Much worse they wouldn’t work with me even a little. What a headache to what seemed like a great deal. That is what they do, create deals to entice you to bite. It is manipulative and deceptive. Really sad if you think about it. I’m really trying not too :(.Version: 21.8.2

Easy Interface - Great Prices - Great Customer ServiceI can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine..Version: 16.3.1

Priceline appIt is very easy to navigate this site, so far I am very happy with my results.Version: 21.5.2

PricelineIt is so easy to use ! Love it!!.Version: 26.1

I likeVery easy and fast. Thanks for that.Version: 26.2

Needs currency selection & final priceGreat app and good deals, but the USD is small print and I often forget. For booking Canadian hotels in Canada, it would be good to show the total *with taxes* in CAD..Version: 26.2

Booking ExperienceMany choice and chip car rent available on Priceline with free cancellation to accommodate the changes in travelling timeline. It is easy for searching & booking..Version: 26.1.1

Good price and allGood price and all.Version: 25.8

Hidden costI think that you should know ahead of time if you need to have a pre authorization for a room. I didn’t know when I got there and was almost out money cause I couldn’t cancel.Version: 26.0

Priceline app is good not greatVery intuitive and user friendly app. Nowhere to save specific departures. Unable to update email address..Version: 26.0

Simple and EffectiveAn easy app to navigate. Hotel/Cars/Flights and more are offered from trusted sites. I find Priceline to be the best price out there, and I like that the price shown includes taxes and fees. Definitely sign up to start earning points, the discount saves you a few bucks and the offers in your local area are pretty good..Version: 26.0

PricesI’m annoyed by the app switching into USD prices. I book most of our trips in Canada and I live in Canada and every time I use the app it gives me US prices. Also I have never yet been able to find the space to enter the coupon codes. Frustrating but I work around the problems because I love Priceline..Version: 25.8

Les meilleurs dealThe best deal i have with you.Version: 25.5

Modify a reservationI spoke to your representative and have changed my arrival date and my reservation has still not been updated..Version: 25.8

Worked well this timeI agree with an recent review ( Rick Daley) obviously using the app with the ability to see CAD funds as well as USD for us Canadians save us from having to go to some currency converter to keep track of what we are spending in our currency. Other than that PL got me a good deal today..Version: 25.6

Hotel prices in CADThe app is amazing and finds us nice deals but I have a HUGE problem, why does the app always show hotel prices in USD and never in CAD $ It’s so annoying and I for the reason have stopped using app for booking anything. Can this simple request be looked into and fixed please?.Version: 25.4

Great app. If you’re AmericanYou can’t be a worldwide travel app and not allow currency conversion. How you overlook this step on the face of all other apps that do, is like building a car without wheels. Your IT team might need a little refresh..Version: 25.3

Booking flights & car rentalsBeing a Canadian & booking a trip from Toronto to Santa Barbara, there was much difficulty in applying my Canadian address to the auto fill lines on my flight & car rental..Version: 25.1.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.1


What do you think Priceline - Hotel, Car, Flight ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Priceline - Hotel, Car, Flight iPhone Images
  • Priceline - Hotel, Car, Flight iphone image 1
  • Priceline - Hotel, Car, Flight iphone image 2
  • Priceline - Hotel, Car, Flight iphone image 3
  • Priceline - Hotel, Car, Flight iphone image 4
Priceline - Hotel, Car, Flight iPad Images
  • Priceline - Hotel, Car, Flight ipad image 1
  • Priceline - Hotel, Car, Flight ipad image 2
  • Priceline - Hotel, Car, Flight ipad image 3
  • Priceline - Hotel, Car, Flight ipad image 4