The Home Depot Customer Service

The Home Depot Positive Reviews

Obsessed with this appI didn’t think this app would be so useful. Most store apps run slow or get stuck. This app keeps me logged in and shows what I’ve viewed. It shows you what stores have in stock and what aisle they are on. Cut my shopping time by 75% while I was in ther store looking for stuff. You can scan items to see how much they are which is helpful. If your shopping at home it gives you comparable items to look at and specified the difference side by side. You can create lists to save favorite items in a certain category which is then easy to go back and review or find what you were viewing earlier rather than hitting the back button or searching again for the item. No glitches, no pop ups. Easy check out.. too easy and free delivery to home with over $45 purchase which is easy to do when your working on your home. If you buy in the store they only ship items over $400 in price. So this app has made it super handy to get the parts, accessories, fun stuff for the house , etc. And they have nearly everything you could want. You can hire a tech to install appliances or sheds and or remove the old appliances . Or hire a tech for items that need to be assembled. The labor is rather affordable if you are not so handy like me and want it done right. If you shop at Home Depot you should get this app. It helps if your in the store or at home. I’m on it everyday!! And I’ve had no problems with it. Shipping has been an average of 2 days max...😀.11BarriersVersion: 6.9

My Personal In-Store AssistantNothing replaces the helpful employees that work at Home Depot, but at times it can be difficult find to find one available due to how high demand they are. This app has made everything so easy. Coupled with the in store Wi-Fi, I’m able to get in and out of Home Depot in minutes with every item on my checklist crossed off. It allows me to search the store’s inventory to see what’s in stock and even will tell me the aisle and bay number of any item I’m looking for. Anyone reading this review, be sure to also check for sales in the app that are not in store. I’ve seen that prices may be cheaper on the app than in the store at times. As an app developer, I also have mad respect for the team that builds apps like these and maintains them. Insane how all the inventory locations for each store are spot on and up-to-date. User interface of the app is simple and to the point. Only complaint is the rental part of the app forced me to do one rental at a time. I rented a dolly and a trailer once and had to execute two different rental orders. Seemed almost like the rentals don’t have a “cart” feature and are single item checkout only. Highly possible I did something wrong though. Honestly, a fairly moot point, and still rate 5 stars. Overall amazing app! Well done Home Depot app development and backend services team!.As83as83asVersion: 7.22.4

Just no!I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online..SouthMiguelVersion: 5.26

15 % discountWe are new in the area and was given a 15% off coupon for a purchase up to $200. I went to a store in N Charleston, SC and purchased a medicine cabinet and when we get home it was broken. I called a store closer to us (Summerville South Carolina) to see if they could order the medicine cabinet and we could just pick it up at their store and I was told no we had to order it and have it sent to the Summerville store. I looked and looked and I cannot find anywhere to have it sent to Summerville South Carolina Home Depot store. I called customer service online 800 Home Depot )to see if they could order it and give me my 15% off the item because they kept the coupon at the store where we purchased the first medicine cabinet and they would have given us the 15% off but they wanted to charge us $55 for shipping! Shipping is free over $45. The customer service in the Summerville store and Home Depot online is awful! The person on the phone at the Summerville store was brief and didn’t want to be helpful. Even though the girl from the online Home Depot couldn’t help me at least she was polite and she was constantly talking her supervisor who I don’t think knows what she’s doing..EdjayrossVersion: 7.6.1

BugFor the most part of like this app. There is however and existing bug on curbside that his been around forever. I submitted the bug via the app but putting here for good measure. My assumption is that when you place an order from the app for curbside, there is an error with the date ordered field as it shows up as “invalid date time” when you check in in the app. You can still check in but it doesn’t kick back an error. It processes as normal and you wait in your car for 30 mins just wondering if they are busy. Then it turns out they never received the notification on their end. I assume they’re trained to say something else because I didn’t get a straight answer on this until I pressed. I kept asking “did it show up on your end? I’m not trying to get anyone in trouble, just trying to understand the nature of the bug.” I’ve placed at least three of these orders that didn’t go through but so far an in between that I forget or think it’s fixed. But this time, I watched other frustrated customers do all the same things. Now you all just have to do the right thing and actually fix it. Look into the order entry part to see what is being entered into the system to show invalid date time on the pick up screen OR throwback an error so people don’t just sit outside..AsphyxiAsianVersion: 7.40.0

So close to being a 5 star appI installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app..DmanFC18Version: 5.11

Buggy appUpdate 8/8/23 - developers - PLEASE fix the authentication. I am a PRO Member and in the store practically every day. I get SO tired of having to login to the stupid app in the middle of trying to do my job, and HATE your dumb OTP implementation. I want to use my cached iOS keychain PWD if you are going to force me to login - AND PLEASE make it so I don’t have to type my email/userid every single login. I use my PWD every time because i don’t want to have to check my email for your dumb authenticator. Please remember this preference at least! I am the only one using my secured phone and you should know its device ID and not be bugging me anyway. If I didn't rely on the app so much to find products in-store, check reviews and order things I would delete it because this one aspect is so absolutely awful to use. I mean come on - you have had at least 6 months to get this streamlined and its still crap. Old - Purchase history almost never works which is a thing that i need regularly but have to often look later when home on a traditional computer. Not sure if its a bandwidth/latency thing but behaves similarly on wifi. Lookups and such in-store can be hit or miss. Wish i could turn off the in-store version because i dont want a dumbed-down product view when i am actively trying to make an informed purchase..TSSHMVersion: 7.19.2

Home Depot is the bestI shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best..The Old Guy in ChicagoVersion: 6.11

Curbside pickup totally not intuitiveThe app is frustratingly and almost comically clunky with curbside pickup, which is literally the only reason I downloaded it. There should be a big button somewhere upfront that I just click on to get to my current order (there isn’t) and then ideally, the app should seamlessly take me to the prompt to alert the store when I am there (it didn’t). It took me 10 minutes just to figure out that I needed to have location services turned on (app didn’t tell me, I was just experimenting based on knowledge of how other apps have worked) and then another few to find the order (app no help here either) and then more time to figure out how to alert the store (also not intuitive). What makes it comical is the big message on the app home page helpfully informing users of the THREE EASY STEPS for curbside pickup … without actually taking them to (or even telling them anything about HOW to follow) the step within the app, and without the app being easy at all. Lol! With today’s data integration capabilities, it shouldn’t be this hard. Would have been quicker just to go into the store and get the d*** thing at that point, but I was determined to figure it out. Good thing I wasn’t in a hurry. 😐.Zenblue66Version: 7.26.0

App is UnreliableI have screenshots of my entire order process for an order placed on 5/19 showing that a different bill to from the ship to was entered on the order. HD did not process it that way using the ship to address as both which obviously did not check with the credit card company and the payment did not go through. I was not contacted in any way about the issue. The tracking order on the site rarely works but the one time I was able to connect it showed my order “in process”. After not receiving my order on the scheduled day (over a week after order placement), and after 5 hours of trying off and on to connect to the track order site, I was shocked to learn my order had been cancelled! I had not been contacted as one might expect a HD Pro with a huge order to be, and after holding for 20 minutes on the phone a VERY RUDE customer service agent told me it was all MY fault the order didn’t process and my only recourse was to place it again and wait ANOTHER 11 DAYS for my supplies!!!! This is the 3rd bad experience I’ve had with HD online and I’m done!.Bosslady3314Version: 5.9

Home Depot DeliveryHave to say that I always had thought Lowe’s was a step above Home Depot, especially in Customer Service but I’ve completely changed my mind now. My experience with multiple Lowe’s stores in three different states AND even their online ordering has been nothing less than horrendous and I shop at these places daily! I literally dread going into Lowe’s stores now as I know I will be wasting hours of valuable time, chasing down products, disappearing (or non-existent) store associates for help or ordered items that got lost in their system. Home Depot on the other hand has stepped up their game in the last year or two, especially in customer service in their stores. Associates greet customers at the door, seek them out to help on the floor and go out of their way to get what you need and get you in you’re way. In short, they show that they value their customers and our time! Kudos to whomever effected this change and bigger kudos to all the store associates who have gotten onboard to make a team effort that shows!.1KimLVersion: 7.23.1

Store Locations & Availability Could ImproveGreat app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉.JedlyDooVersion: 7.2.0

Ok overall but curbside pickup feature needs workApp works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet..MelliforteVersion: 6.9.1

Customer doorsI am very displeased with your store located in Stafford, VA. I had concerns about doors I ordered and had installed. First of all the doors I thought I ordered had the grid built inside the glass. When I mentioned that to the sales person at Home Depot she said there was nowhere that was indicated on my paperwork. I explained to her I was looking at the same paper work as she, and told her that also there was no where in this paperwork that stated the grid would be outside the glass. She got really quiet, and moved on to my next concern. I told her the frame of the grid had cracks in the wood. She asked Me to take pictures and send them to her. She said it was suppose to be like that. I said to her If that’s the case why is it only in certain areas and not all over. She then said she would get with her supervisor and call me back. I didn’t get a call back. I went into the store the next day. No one was available to assist me, and I was told to come back the next day. Why do I feel as though they are hoping that I just disappear. I have never gotten great assistance in this particular location. I ordered these doors in October 2023. I waited 4 months for this!.Not a pushover!Version: 7.26.0

Lex fixed a horrible shopping experienceOur day starting off good we spent a couple of hours shopping then we go to check out and I didn’t have a physical card so I asked if there was a way that I could scan them and then just pay for them online as I have my Apple Pay and harmony the worst checkout person I’ve ever seen in my life I was extremely rude to us she told us that there was no other way that we could purchase our items and told us we could not leave the store with any of our items unless we paid with a physical card asked for a manager she said there were no managers in the store at the time and there were multiple witnesses to this account, and there were cameras above our head. I then called back and spoke to the manager. I spoke with Lex over the phone and she assured me that we could come back in and purchase the items that we wanted to purchase at the time and she even helped us check out. She is a total asset to your store and harmony should be fired..DawnstmpVersion: 7.23.1

Pretty goodCertainly makes it easy to find things in the store. It crashes when I try to look at previous purchases. The sort by price low to high feature doesn’t work. Search results remain in random order (and change to a new random list even when you pick that sort order again). Sometimes it freezes when it first loads which requires me to stop the app and launch it again. When trying to find items that are “Leviton Preferred”, it’s very difficult. It’s almost like they try to hide what kind of Leviton switch or outlet you’re buying. Is it Preferred, Standard, Plus? Who knows?! It’s tamper resistant! Wat? The time it takes to decipher what product I’m buying is more than just going to the store and buying it myself. Also you have to be super careful you didn’t just put something as a delivery item in your cart. Even if the item is in stock at your local HD and every other item in your cart is a “pickup” item, if you get a “confirm your delivery address” while checking out that’s your sign to stop and go back and see what random item in your cart was marked for delivery instead of pickup..PhistromVersion: 7.20.1

A Handy Tool for Hassle Free ShoppingThe Home Depot app has been a game-changer for me. It's user-friendly, intuitive, and makes shopping for home and garden essentials a breeze. The app's design is clean and straightforward, making it easy to navigate through the various sections and find exactly what I need. One of the standout features of this app is its real-time inventory tracking. It's incredibly frustrating to make a trip to the store only to find out that the item you need is out of stock. This app eliminates that problem by providing accurate, up-to-date information about what's available at my local store. This feature alone has saved me countless hours and unnecessary trips. The app also offers a seamless checkout process. I can easily add items to my cart, review my order, and make a purchase without any hiccups. Plus, the app automatically applies my military discount, which is a nice bonus. As for the in-store experience, I've found that the app is a great alternative to dealing with less-than-helpful staff members. I can find all the information I need about a product, including its specifications, customer reviews, and even its exact location in the store, right from the app. It's like having a knowledgeable, friendly assistant at my fingertips. In conclusion, the Home Depot app is a must-have for anyone who frequents the store. It's easy to use, reliable, and makes shopping a much more pleasant experience. I highly recommend it..Russ HindmanVersion: 7.19.3

Decent app, although slow response times and some tasks onerousIt does the job, mostly. Some things are absurdly slow and unreliable, like trying to change all the items in your basket from delivery to pickup. There should really be a single–action button to say “set everything in my basket to pick up from store X”. Scanning items in–store for pickup for when you’ve forgotten your card is too many clicks. You scan, and there is no quick button to “add to cart”. So you might try a few things and find you can’t, eg add all the items on a list because that’s one click from the scanned item screen. But then there’s no “add all items in this list to the basket” action available. It’s then maddening trying to fix the items to be all pick up from the current store! It’s slow response, and sometimes the app just forgets all the changes you made and you have to repeat some of them. It would all have been avoided if I’d just remembered my wallet, which I ended up driving home to get. Or—and you’ll have to brace yourself for this—the checkout had tap to pay! Oh, the futurism..LateToTheiPhoneGameVersion: 7.19.2

Dear sir I just love shopping with Home Depot You guys and girls are alsomeI was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘.Ffanncy nancyVersion: 6.9

The Home Depot orange cityThe worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right ..Shawnkidd36Version: 5.24

Ordering filter and spark plug kitThe Echo CS 590 spark plug and air filter kit upgrade is a game-changer for this already impressive chainsaw. This upgrade kit takes the performance of the Echo CS 590 to a whole new level, and I couldn't be happier with the results. First and foremost, the upgraded spark plug significantly improves the ignition system's efficiency. It starts easier and runs smoother, reducing the hassle of multiple pull-start attempts. Whether it's cold or hot, this chainsaw fires up reliably every time. This is a massive time-saver, especially for those who use chainsaws frequently. The enhanced air filter in this kit is equally impressive. It provides superior filtration, ensuring that the engine remains clean and free from debris. This not only prolongs the engine's lifespan but also maintains its power output over time. The air filter is also easy to access and replace, making maintenance a breeze. One noticeable advantage of this upgrade kit is the overall improvement in fuel efficiency. With the upgraded spark plug and air filter, the Echo CS 590 runs more efficiently, which translates to longer run times on a single tank of fuel. This not only saves money but also reduces the environmental impact. Installation of the kit was straightforward, and the included instructions were clear and easy to follow. Even for those who aren't mechanically inclined, this upgrade should be manageable. In conclusion, the Echo CS 590 spark plug and.Anna58jimeyVersion: 7.20.0

Quality app that needs a few tweaksHome Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note. I would request a few tweaks 1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page. If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page. 2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order. I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load. 3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening the app. The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through the app. If we are tempted to browse it’ll be in store..TysouderVersion: 7.2.1

Sometimes really useful. Sometimes really frustrating.Probably my favorite feature is scanning barcodes in-store to check reviews or get more information about a product. The my second favorite feature is the aisle/bay finder for locating items that I have searched for. The scanning, however, fails about 20% of the time and can’t find a match. The notifications are an annoying train-wreck. My Message Center has a perpetual “2” indicating I have 2 unread messages, but the inbox says there are no messages. Also, and this is more corporate policy than the app itself, but it pings the user WAY too much with stupid notifications about stuff that’s not relevant at all and are just trying to sell you stuff. So… notifications are disabled entirely. Finally, and this isn’t so much about the app, but Home Depot has an obscene number of trackers on their app and website that things are frequently broken because my router-level ad blocker strips out close to a dozen trackers every time a page refreshes or I add something to the cart. Chill out with the trackers guys; it’s creepy..NineSevenZeroVersion: 6.22.1

One Thing I Wish the App Could DoFirst off, great app overall. There is one thing I would like to be able to do with this app. I wish that I could select a specific day for store pickup purchases. Sometimes the products I order show up at different times and I will get notifications that part of my order is ready for pickup. I’m the type of person that can be patient and wait for the whole order to be ready before I go pick it up from the store. I don’t want multiple boxes coming to my house and I don’t want to take multiple trips and sometimes the seven days they give you after it is ready for pickup isn’t long enough for your other items to show up. Home Depot should think about adding a store pickup date selector or maybe like a box that you can check when completing your order that states, “I would like my entire order to be available for pickup before being contacted.” Hopefully Home Depot reads this, but again good app for sure and definitely worth having in my phone..AwesoMapesVersion: 7.4.0

Costly GlitchesI recently ordered faucets, bathroom hardware & a closet system online. The faucets & hardware (all ordered same day/time) were sent to my former address in another state. The closet system (though it has yet to arrive) were directed to my current address. My current address has been set as my preferred address for 18 months and I’ve had numerous deliveries in that time (full house remodel). I did not change the preferred address but it somehow reverted to the old address. I DID NOT DO IT, and items ordered AT THE SAME TIME were sent to the correct address. When I discovered this and called HD online customer “care” I was told to contact the carrier, that they couldn’t do anything about the misdelivery. I contacted FedEx, who said Home Depot needed to handle it. I tried customer service again, was put on hold and they never came back. I finally gave up, contacted the people who purchased my former home and drove up (6 hours round trip) to retrieve the items so we could keep the project on schedule. Not impressed..JdomarraVersion: 6.16

Functional but wonkyThe app is smoother than it used to be but still quite frustrating at times. I keep it out of necessity. At least it doesn’t freeze up frequently anymore. So that’s definitely progress. One of the most bothersome bits is sliding by pictures and then having to tap on arrows to go past videos. It should all be slide. It’s bothersome to think you’re sliding past a video and you wind up playing it instead. Then it’s a whole thing to get back. Minor frustrations like this are not welcome when you’re urgently looking for a particular item to complete a home repair. Plus, if it has to be arrows then put the videos at the end. Most of those videos are repetitive anyway because they’re not specific to the actual product and more of just a commercial for a particular line of products. It’d be wise to stick those at the end. They’re superfluous and repetitive, so they’re off-putting and therefore counterproductive. It makes the experience feel clunky. The filtering and sorting leave a lot to be desired as well..Hambone banjoVersion: 7.15.2

Things have changed.Depot was my favorite store until about two years ago. They were laser focused on customer service, took care of veterans, top notch contractors and friendly associates. In comparison to 2022 it’s almost a different store. Associates don’t greet as much, you have to track someone down for help, and the major change that Lowes did not do was put limits on Veterans and Military discounts. The annual amount gets smaller, more and more items excluded. Wish they had their old CEO back and focused on customers again vs investors. They lost that feel over the years and it’s a shame. Stores from FL, GA, NC, SC, TN. Same story. Hopefully someone reads this and makes changes. It’s sad when you would pay an extra 15-20% at Ace hardware just because of the service. They should fix their app too. Always crashes, PayPal never works, constant restarts. Positives are it’s still far better than Lowe’s. Sales are great when items are in stock, stores are clean and more than half the associates truly appear to want to be there..Chris ZrVersion: 7.29.0

App has a bugs latelyThere have been a number of times when I am unable to purchase simply because the app is “experiencing technical difficulties”. This isn’t a one off….we’re now into the the 2nd week of getting this error message when purchasing different items. It only appears when I attempt to add the items to my cart, so I can’t complete the purchase. Closing and reopening the app does not fix the issue. I’ve also had issues getting details of my online purchases to load…it just keeps loading. Unable to see online purchases.. app is stuck in “loading”. This is Day 2. Cant check status of my online purchases. Suggestions: make it easier to view customer photos in reviews by scrolling through them, instead of clicking and closing each individual photo. This is quite annoying experience. Also, please get rid of the 2nd layer of authentication upon opening app, it slows down the shopping experience and my banks and fintech apps don’t require a 2nd layer on the front end..Discount shoppVersion: 7.6.0

Almost lost hopeI came in after working till 1am then to a training and said let me get it now while I’m here but didn’t have my card. These ladies were so helpful and didn’t let me leave without all options so I wouldn’t have to travel back uptown to come back down. At the register Amerique said she will find a way. Went to customer service where Jonae & Terry were AMAZING!!!! they helped me pay on my app and leave with my things. Even when it said I couldn’t check out. Terry looked further and noticed halfway thru my order the pick up location I entered changed on its own. She fixed it and I paid. So happy. On way home to paint my kitchen cabinets. Btw ladies at paint were amazing too. They had a rude customer and they kept very calm smiled and tried to help those who make it hard to help. They helped me pick everything I needed. Great team @ Home Depot 23rd with these ladies. ESPECIALLY TERRY! Thanks ladies..MrzBenzo83Version: 7.5.1

January update removes iPad landscape modeOn the phone, this is a convenient way to browse and search products, and is generally snappier and more pleasant than the web site. Locate in store, and map my list, are very helpful. Wishlist features: - Easier access to main shopping list. Currently it’s three taps from launch. One of these taps goes through a Recent Lists list of lists. This optimizes for multiple shopping lists, at the expense of the common case of just one. I’d like an icon at the bottom or at least at the top level of the Account view, for this common operation. - Quicker way to add an item to the main shopping list. Currently it’s three taps from the search results list or two taps from the product view, plus another tip to dismiss the “View List | Continue Shopping” dialog that pops up after you add an item (which was probably added as a workaround for the fact that it’s so difficult to get to the list—see above). I wish swiping on an item in the search results gave this option, and that there were a single icon on the product page that could be tapped for this functionality. - Sync iPhone shopping list to iPad. - Sync iPhone shopping list to web browser shopping list. (This is less important if iPad version becomes more useful again—see below). - Display the locations of bays in the Aisle 99 section at the front of the store. This “aisle” is actually multiple aisles; it would be helpful to know which one to look it..OsteeleVersion: 5.19

Metza metza App/ResultThis review is both the app and the online purchase experience. App- the “text an online support person” when looking at my supremely slow order did not pull in my order information and made me enter it, just foolish given the app was in the order context... lazy programming! Next is was clearly a computerized response and was clearly a waste of my time. While it may have EVENTUALLY gotten to a person I could not deal with it. I got the same useless information on my online order that I got in the tracking. Left California on an exit scan and about two weeks later was scanned into Ohio and was languishing there although it was scanned out after roughly a month on the expected date of delivery the app saw it as in on the way to store which the online support person repeated as in process... I called the store and they had less information then I had but kindly gave me an 800 number for online orders. As soon as the person I called saw how long it had been since last scanned she said it was considered lost. She reordered it for me and it was a 3-7 day expected delivery not 28 days and lo and behold it originated out of OH where the original went missing... 2 days later it scanned into MA so seems to be progressing this time. The rest of the App seems ok but my distaste for ordering stuff from Home Depot persists. I have had numerous problems in the past when you had to order from the store. Their logistics and order fulfillment remains really poor..BkelleyoVersion: 6.19.0

Needs Online Order WarningsThere are several Home Depot stores in my area, so I have my app set to search all of them for items I’m looking for. However, even though all my items may be available in one store, it sometimes displays them from different stores. When I enter an online order and go to check out, it will complete the order and then inform me that it was filled from more than one store, again, even though all of the items were available in a single store. It’s easy enough to change the store location prior to submitting the order, but sometimes you overlook that. A simple warning before completing the order (“This order is being filled from multiple stores. Continue or Go Back”) would solve that issue and keep me from having to drive to another store when all the items I requested are available at the one closest to my home..RickEPTXVersion: 6.16

Longview,Wa. StoreHats off to the managers in charge. This store has completely improved with service I’ve never seen before. Karl in flooring was a wealth of knowledge and a great help. David in lumber was awesome helping us out. Ada at the front was very pleasant and helpful. Didn’t get the guys name in paint, but he was very professional and even reminded us in another aisle, not to forget our paint he mixed up. We called to confirm a few parts in stock and I believe Devon answered and was very friendly and professional. Over the years I’ve leaned towards Lowe’s due to military discount and better service. But remodeling our duplex and coming to this Home Depot. You have won me and my wife over. Great job on customer service and being so helpful in every department. Obviously management is listening to what customers are wanting and needing. Great job!. Please pass this on to these people. They all deserve it. Thank you.Brian WuitVersion: 7.35.0

Literally would not let me do anythingUPDATE: The hours-long in-store and at-home refusal to let me access anything has ended. This was not the first time that trying to use the app in my local store was a failure. … Typically it was the store wifi that was the problem and I simply turned off phone wifi and it would behave. Not this time recently, though: I could not even look up the store I was standing in today. Tried every way possible. Nothing. I thought it was bad connection. I tried to access the app at home – no connections problems there – and the exact same lack of any function at all. Can’t see a thing, immediately takes me to locating a store. Impossible to do that at home just like in the store. So app is useless right now. Everything Home Depot online is useless. I clicked on the Support link in App Store and the web site…” Access Denied.” (Yes I can access other sites, no problem.) What is going on?.JROsterholmVersion: 7.14.1

Helpful application, but no accurate sometimesThis app is well designed, but it depends on human inputs. Very often, the inventory doesn’t match the quantities to display, but location of the items is acceptable. Most of the time due to shoppers grabbing several items for a project, then change their minds and put them back in the wrong place, altering the quantities. In other occasions, the displays are empty and the items are in the upper shelf. I would suggest labeling the items in a way that shoppers could put them back where they belong and also have more associates verifying the existing product. It is understandable that keeping quantities in display matching the quantities shown in the app is almost impossible, but it has nothing to do with the app, but with administrators. Garbage in, garbage out. Bottom line, I am an active shopper at The Home Depot and I find this application very useful..JLT1955Version: 7.12.0

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The Home Depot Negative Reviews

Updated app will not allow me to complete checkin for curbside pickup.I normally to not have location services enabled, for privacy reasons. Most apps are still usable without it, as the Home Depot app used to be. Today I pulled into a curbside pickup spot and attempted to use the app to notify the store I was ready for pickup. It prompted me to share my location, or skip sharing. I chose to skip sharing. It then promoted me for my order phone number, which I entered, it found my order and showed my vehicle color correctly from a previous use of the app, but any further inputs required were down below the screen space displayed. I could not input my parking space number to complete the check-in. I was stuck at that point. So, I went beach to my phone preferences and turned on location sharing. Then went back to the HD app and it allowed me to enter my parking spot number to complete check-in. -- THIS IS NOT THE FIRST TIME YOU HAVE BROKEN THE APP FOR CHECK-IN -- Your developer needs to have, and use, a complete test protocol to verify functionality after modification. I am tired of having to test your app for you. I obviously don't get paid to test your app. I have retired from a career in application development, and would be embarrassed in routinely releasing an app that fails such basic features, simply because it wasn't tested..RoyharperVersion: 7.15.3

Mobile phone limitationsI’m a fan of The Home Depot (“The” is actually in the firm’s official name; trivia). I was lucky enough to receive 8 gift cards and was thrilled to visit my local THD. Too many things I needed weren’t in the store but I easily found and ordered them through this app. And the app accurately helped me find the in-store items. I wish grocery stores would have this kind of feature. App allowed me to enter 6 gift cards without issue. It wouldn’t accept either of the last two gift cards but wouldn’t say why. After too much time spent on that, I called the customer service number listed on that page of the app. After navigating a needlessly complex phone menu, I finally reached a rep and she made things worse. Not well trained and not too hot with thinking on her feet, I decided to try something she mentioned in passing which was, “The mobile phone app is probably more limiting with the number of gift cards”. I abandoned her several other lousy suggestions, said goodbye, and tried to complete the purchase on a tablet. It worked. There were a few other annoying, but not deal-breaking issues. Not accepting many gift cards and the other issues I had would affect relatively few other people, but it showed me that developers cut corners and could have done a better job on smoothing out the user’s experience..Tubi buffVersion: 7.14.1

Worst service everI ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them. Disappointed customer. I’m switching to Lowes. Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life..1tgt1Version: 5.23.1

Horrible app. Products rarely match what is actually available in store!Products/Promotions are inaccurate or non existent. Be careful when purchasing through the app or online that your order may disappear as if you never purchased an item. Also seems to be extremely limited on product selection overall. If you don’t know the exact name of the item you are looking for, good luck trying to thoroughly browse the different options or in stock items. I have a brand new phone iPhone 13 pro max with the software up to date and it says my browser needs to be updated a lot of times and that I’m viewing an outdated web version of Home Depot. I have looked through all settings I don’t know why this keeps happening. But if it’s happening to you just quit buying things online. Don’t use app for purchases or web browser. Just dedicate an entire day of your life walking through the store while being ignored or felt to be a bother when you try to get a tad bit of info from any of the wonderful HD employees. Whom by the way, know nothing on any subject relevant to home improvement, tools/ services, inventory or store layout. And don’t get me started on Lowe’s. Believe it or not the Home Depot experience is a huge upgrade. So, happy hunting!.Opps upside ur eyesVersion: 7.6.0

Horrible app, entire dev team should be fired.I’ve tried to support this app for several years, it never fails to disappoint. I have been forced to give purchases & gone over to Lowes to purchase, at least 12 times in the past 12 months. That’s big money for HD when multiplied by the 100’s of thousands of users that I’m sure have experienced this issue as well. The app has deleted, or not recognized my login information twice in 6 months, can’t reset password, doesn’t remember my email address, nothing…. The first time it seems the dev team dropped a database and wiped out all user info (or at least a good portion of user data), in turn all previous purchase history (6 plus years) was deleted. Customer service and tier 2 support were inept and unhelpful in resolving my issue or restoring my account data. Their only solution was to create a new account, which I did (minus my 6 + years of purchase history and data) only to NOT be able to log in again 8 weeks later. Someone in charge of overhead and customer retention, and technology; needs to remove this app from the App Store until a working iOS app is reflective of a corporation of this size, and maybe make some tough decisions surrounding the development team. What an embarrassment….DrodysseusVersion: 7.16.1

Poor inventory controlThis is the third attempt to order items a day ahead and the third time getting to the store only to find out that the items are out of stock after receiving a message that “All Items” are ready for pick up. I walked in to verify the items were in stock before having the items were in stock before having my siblings ordered the required items for their projects. My sister saw the items were in stock on the app and sent me the information for me to pick everything up the following morning only to find out only one of the items was available. The exact same story for my project order made last night with my arrival for pick up this morning. Only one item available! After verifying the items were on the shelf previously. If I had my wallet I would have just picked the items up at that moment but I couldn’t even order them for pick up same day. When Home Depot falls short and wastes our time with faulty inventory practices like this it should cost something like free delivery or additional 5% off next purchase regardless of the items. Time is money. Wasting my time should involve a financial cost on Home Depot..Mfp1978Version: 7.22.0

Their idea of "help"It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making this app. I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot, f@$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown the app, they scanned my item, and then told a general aisle when the app failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded the app myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted the app, and went to Lowes. Maybe their workers will help..FuckoffappstoreVersion: 6.15

Awful customer serviceSo I spend a lot of money at HD. I am a licensed plumber and also work with my father in law who is a licensed contractor. We have spent thousands of dollars in the last year alone. Last week we had ordered tile which was on a clearance sale, paid for it and you were happy to take the money. When I went to pick it up the next day, since I didn’t have my truck, there was only about 1/4 of the tile there, and it was still on the shelf. I was told when I bought it that the computer showed more than enough. Also I saw if for myself on the shelf. When I went to pick It up after waiting over an hour the manager told me they never had enough in stock. Today I opened a can of paint that I had bought about 4 months ago and stored next to identical paint, only different colors. I tried to return it or have something done. Before the customer service associate even opened it she told me it had frozen, which I know did not happen. When I told her that, she essentially called me a liar. Awful service. I am also a HD card holder and stock holder. I’m very disappointed with how I have been treated in the last month from this particular location. I have had good service at the other 3 of 4 that I deal with, but this one is beyond bad..Goul ArtVersion: 5.16

Needs a lot of work.While i enjoy perusing the sales products, when im looking for specific items and know what the item is called and type it into the search engine i get almost anything and everything other than the item ive typed in. This makes my experience last much longer than i can afford and creates a very frustrating experience. One that usually deters me from purchasing anything at all. This is a major hindrance considering i am a contractor/builder and every second lost and wasted adds up to loss of earnings and project completion. One other complaint of mine is that the app is far from user friendly. When trying to organize order lists or future order lists/product lists, i am not able to remove the items from the scrolling row nor from the list itself when selected. It makes having the list counterproductive. People change their minds all the time and need the ability and freedom to do so. Just because its harder to remove the product doesnt force a person to purchase. If your company would stop trying to force sales and would let the shopper feel more at ease and have more control over their shopping experience people would be more apt to making a purchase..Mymy41228Version: 5.18

15 % discountWe are new in the area and was given a 15% off coupon for a purchase up to $200. I went to a store in N Charleston, SC and purchased a medicine cabinet and when we get home it was broken. I called a store closer to us (Summerville South Carolina) to see if they could order the medicine cabinet and we could just pick it up at their store and I was told no we had to order it and have it sent to the Summerville store. I looked and looked and I cannot find anywhere to have it sent to Summerville South Carolina Home Depot store. I called customer service online 800 Home Depot )to see if they could order it and give me my 15% off the item because they kept the coupon at the store where we purchased the first medicine cabinet and they would have given us the 15% off but they wanted to charge us $55 for shipping! Shipping is free over $45. The customer service in the Summerville store and Home Depot online is awful! The person on the phone at the Summerville store was brief and didn’t want to be helpful. Even though the girl from the online Home Depot couldn’t help me at least she was polite and she was constantly talking her supervisor who I don’t think knows what she’s doing..EdjayrossVersion: 7.6.1

If you don’t want products or your money back, this is the app for you!Ordered curtains that supposedly had abundant stock at the local store. Soon as I placed the order I received an email cancelling the portion of the order of the curtains to pick up in store as there was no stock all of a sudden. Text their “customer support” and as told I had to go to the store to get the portion that was paid for by gift card on a new card and my bank card would be refunded. Three days later I text “customer support” again for status of my refund. I was first told the refund was put on my gift card (that they originally said they could refund) and my bank account. I checked both and immediately responded it was not refunded to either. Then I was told a supervisor looked into it and I would absolutely have them both refunded by that following Friday. Saturday, still no refund. Spent 30 min on the phone on hold for help with a liver person for customer service. After 30 min I was hung up on and will now have to start that call again. If I could give 0 stars I would. After my experience using the app, not only will I no longer use the app or website, I will be cancelling my home depot card immediately..Hey.jude.Version: 6.13

Worst customer service EVERI ordered carpet for my living room and stairs. When they came to measure, I told him I was undecided on color but it would be one these two and I provided the samples for him. They were the same carpet just different colors. He took a photo of the labels on the back. When the quote came in, he had identified a color that was not one of the two but ok, no worries. I phoned in the order per the instructions and asked that the color be corrected to the one I decided on. It was. I paid and waited for my carpet to be installed. When the installers arrived, he asked me to verify that the carpet was correct. It was not. We had moved all our furniture and were finishing up a major remodel. I did not want to wait another month! Reluctantly, I approved the carpet they brought but not until I spoke with the manager and they assured me they’d “make it right”. Whatever that means. I got a call the next day from someone who said he was going to try to get a refund for me of some sort. Three weeks later, a different manager called to see if all was resolved and when I voiced my dissatisfaction, he said he’d get back to me ASAP. That was over 3 months ago. They could really care less and that upsets me greatly..Twila's LaptopVersion: 6.10

Horribly inaccurate inventoryI’m a contractor, so I don’t have a lot of time driving around looking for material on the clients dime. I needed some 8’ 1x4 FJ trim, app shows 188 in stock, but when I get there the entire section is empty. Associate says they don’t have any. How do you “lose” 188 pieces of 8’ trim?!? OK, so I try to be more efficient with my time by placing an order through the app for curbside pickup of some shelf brackets. Again, app shows plenty in stock, so I place my order in the afternoon with the intent to pick up on my way to the job site the next morning. Except I get an email a few hours later that my order is cancelled, item not in stock. Oh, but they already charged my card for something they don’t have and it’s going to take up to 5 days for them to give me my money back. My advice is to call ahead and make sure an associate walks to the shelf and confirms it’s physically there before driving to the store. Even if it’s just a box of screws. Yeah, the employees are already overworked, and it’s going to cost HD a lot more in labor if everybody calls ahead for each item on their list, but that’s the only way to avoid wasted trips..BizillVersion: 7.3.0

Air scrubberI order two units I keep only received one two weeks later something happened and they cancelled my order week later when I supiste to get the 2nd machine they could not find it at the store while I was waiting there instead off t Laing me that they cáceles the order the rep just did a new order there and told me that was all okay that they order was coming. Days later I told her let me see when will arrived that is when I saw that the order was just placed while I was there, I asked her yo cancelled then she told me not that we have to wait a week until the Oreos arrived then they could cancelled I told her you just the they order now with out me approving the new order she just told me sorry that is how things works I can’t cancel because the item is not here percent. Does not make sense this is kit the first tiñe that this get lost on miss when I order items but should not have to be like that Home Depot is loosing money not k owing how the system is working irking or when the loose the items and just put a new order no one is seeing that is was lost or stolen well I love Homedepot but don’t like to order items with the store because of those issues thanks you..Missinh items in storeVersion: 5.27.1

Both the website and this app are garbageLoading the Home Depot website from my phone browser is useless. Trying to view specs, questions and answers or reviews just doesn’t load. If you click the little arrow to expand, it expands just a white background with no writing. So I decided to download the app, and that just made me more frustrated. Once I downloaded it, I searched the item that I was trying to search on the website, and the app started to load the page and then quickly it went white and then reloaded the page, over and over and over and over. I wasn’t able to scroll or click on anything because by the time the first item loads on the page, it’s automatically refreshing again with a white background and a loading bar. Same thing happens again once it partially reloads. Can’t click on anything, because it’s reloading again just over and over. I’ve turned my wifi on and off, same results regardless of how I’m connected to the internet. This is so frustrating!!.LSontagVersion: 7.37.0

Although great in concept...I use The Home Depot app frequently to set up products for will call (in store pick-up), for products not sold in the stores, and for home delivery of pallets and heavy objects. Unfortunately, it is not a seamless experience and Home Depot continues to make mistakes. Moreover, there is extreme confusion within Home Depot as to how to resolve these issues when they do make a mistake. This app is great when you get what you ordered, but a major disappointment when you don’t. Just today, I had 8x4x16 builders block delivered from my local store, but they instead delivered fence block. The driver said to call the store to get it fixed, but I needed to spend over an hour on the phone trying to resolve. The guy at HD was really trying, he just didn’t know how to resolve. Furthermore, this order was placed on Monday, but didn’t get confirmation of shipping (until I called) on Wednesday and product was finally delivered from the store today (Friday), but the wrong block was shipped. I’m not sure if I will use the app to order home delivery again — this is the third time they’ve made a mistake....SgerebVersion: 5.7

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