The Home Depot Customer Service

The Home Depot Positive Reviews

Yes and noI was really liking it at first, helps me find stuff in store or which store to go to, and recently discovered how easy it is to order stuff online to pickup HOWEVER only some items are available to ship to store or for shipping. Others are not. So don’t be fooled by your search results and think that the items that you see are actual items that you might be able to buy. Some can only be shipped to certain states and not other states. BUT there’s no easy way to discover this. It’s such a waste of time to scroll and search and look for things to buy only to find out while it shows as an option on the app...that it’s not actually an option after all. You’d think in the era of online shopping PLUS living in Hawaii they’d want to ship anything to you, add it to the containers they already send here, and make more money. AND that they could just add shipping limitations as a filter, they have 10 filters or so already. Adding a “ships to” or “doesn’t ship to” and select your location so you don’t filter thru all 2000 options and have to go one by one and open and scroll and see if it will even actually be an option. If this type of filter would actually be added not only would I change my review to a five star review I would tell everyone about it and they would like make a lot more money, because I’m sure I’m not the only one who gets frustrated and disillusioned and decides it’s not worth the time to shop on Home Depot online or the app because the options that show in the search results are or are not actually options..CS135111Version: 6.13

Obsessed with this appI didn’t think this app would be so useful. Most store apps run slow or get stuck. This app keeps me logged in and shows what I’ve viewed. It shows you what stores have in stock and what aisle they are on. Cut my shopping time by 75% while I was in ther store looking for stuff. You can scan items to see how much they are which is helpful. If your shopping at home it gives you comparable items to look at and specified the difference side by side. You can create lists to save favorite items in a certain category which is then easy to go back and review or find what you were viewing earlier rather than hitting the back button or searching again for the item. No glitches, no pop ups. Easy check out.. too easy and free delivery to home with over $45 purchase which is easy to do when your working on your home. If you buy in the store they only ship items over $400 in price. So this app has made it super handy to get the parts, accessories, fun stuff for the house , etc. And they have nearly everything you could want. You can hire a tech to install appliances or sheds and or remove the old appliances . Or hire a tech for items that need to be assembled. The labor is rather affordable if you are not so handy like me and want it done right. If you shop at Home Depot you should get this app. It helps if your in the store or at home. I’m on it everyday!! And I’ve had no problems with it. Shipping has been an average of 2 days max...😀.11BarriersVersion: 6.9

My Personal In-Store AssistantNothing replaces the helpful employees that work at Home Depot, but at times it can be difficult find to find one available due to how high demand they are. This app has made everything so easy. Coupled with the in store Wi-Fi, I’m able to get in and out of Home Depot in minutes with every item on my checklist crossed off. It allows me to search the store’s inventory to see what’s in stock and even will tell me the aisle and bay number of any item I’m looking for. Anyone reading this review, be sure to also check for sales in the app that are not in store. I’ve seen that prices may be cheaper on the app than in the store at times. As an app developer, I also have mad respect for the team that builds apps like these and maintains them. Insane how all the inventory locations for each store are spot on and up-to-date. User interface of the app is simple and to the point. Only complaint is the rental part of the app forced me to do one rental at a time. I rented a dolly and a trailer once and had to execute two different rental orders. Seemed almost like the rentals don’t have a “cart” feature and are single item checkout only. Highly possible I did something wrong though. Honestly, a fairly moot point, and still rate 5 stars. Overall amazing app! Well done Home Depot app development and backend services team!.As83as83asVersion: 7.22.4

App is glitchy snd malfunctionsWorst designed malfunctioning messed up website I’ve ever seen! Type in a basic search for a basic Constant malfunctions. Back button doesn’t work after you click on a product and want to go back to search results. I am forced each time to go to the Home Screen and retype the search details again and again. Constant malfunctions. Back button doesn’t work after you click on a product and want to go back to search results. I am forced each time to go to the Home Screen and retype the search details again and again. roduct and what is if I find a product I like and click on it for details whendisplayed isn’t even close to the product I’m looking for. The keywords associated with product entries must be done by someone tidally unfamiliar with the basic names of basic products. I could give 100 examples and write a novel length review if I had the time. Even worse is when you find a product and it says the store has 17 in stock and you drive all the way to the store (45 minutes in traffic) only to discover not only does the store not have it but you can’t even find a single person in any department to help you find it!! Turn a corner and you find 3 employees chatting about how drunk they got the night before totally unaware someone needs help! How this company is run is beyond me and why they are still in business is even more perplexing. If Lowe’s was located closer to me I would shop there instead. Their website is easy to use and easy to find products..EephotoVersion: 6.22

No Store Credit (In-app)The app is great and fairly easy to navigate. One of the issues is not being able to use my store credit while logged into my account in the app. I went to a brick and mortar Home Depot store to exchange an item (same price) without a receipt. The customer service agent was friendly, helpful, and informative. He issued me a store credit so I could purchase the item that I needed, but the item I needed was not sold in-store and could only be ordered online. I went on to the app later in the day to make the purchase. When I reached the checkout screen in the Home Depot app I read that store credit can’t be used for online purchases (bummer). I was also disappointed that I couldn’t apply my military discount to the order The reason stated under the discounts header was that my service connection could not be verified online. I find that hard to believe since I can scan my drivers license in store at self checkout to verify my military service every time I check out. If the app has the ability to scan gift cards, there is no reason the app can’t be configured to scan an ID for verification or a store credit card linked to a driver’s license. This would be a huge improvement for patrons, active duty service members, and veterans who are registered with Home Depot. Overall, great experience! Just a couple recommendations to improve customer experience..JC$$1602Version: 7.57.2

HorribleOh, yes you can view and order but after that buyer beware! First, you have no way to cancel the order. Second, for multiple items they have some kind of number for you to check, but every time you click on it it tells you that “there is some problem fetching your information”. Too bad you lose. Then it incorrectly tells you whether or not an item has been delivered. So I was told it would be about ten days, perfect for timing of the install. But the bathtub came five days after I ordered it, early, so okay we can store in the garage but after opening to check it is significantly damaged. So I called about a pickup, 5 days, no way. I cleared out the van and carted over to HD. Guess what!? They say it has not been delivered yet! Here we are in HD with the tub and they can’t refund me because they say I haven’t even received it yet! What an app! Do they really want to make things right so they order another, free shipping and supposed to have fast shipping. However, they don’t say it is going to be 2 weeks more to get it. And after multiple checking they won’t get it here faster. So I call to cancel the second order and nobody can cancel it! What! It is still being processed, not shipped and won’t refund. What!? Went to store and they tell me the same thing. Still no indication of first refund, can’t get cancelled order on second, horrible. Now HD has $1,300 of our money and it may be weeks before I can see any refund. No tub, complete stop in restoring bathroom, unknown delivery and the order on the app is still wrong. My suggestion is use it to look at stuff but DO NOT USE FOR ORDERING!!!! You will be sorry for it!.T prosVersion: 6.2

Just no!I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online..SouthMiguelVersion: 5.26

Dependable products, also helpful customer service.Over the past year, my husband and I have made several purchases to replace items ruined due to Hurricane Florence. I like to get a lot of information before buying an item. Our new higher tech water heater (thus far) has been even better than expected; also, the bathroom sink/cabinet, ceiling/light fan, and all the supplies needed to replace interior walls, insulation, paint/primer. The special water-proof flooring thru-out our first level looks amazing and makes the space look much brighter and larger. Just this month, I received some of the best service that I have ever received. Erin in the Jacksonville, NC store did several searches for me that took some extra time and assisted me in getting in touch with the Home Depot in Ft. Smith, Arkansas so that I could purchase a gift for my mother. Later, I had to return a seasonal defective item.......it was the last available item in that store and I really liked it. So Erin and that stores’s manager fixed it that night and then she brought to my home after work. Wow, that was very special. At the Ft. Smith store, David, was also so very pleasant and helpful. He was almost finished with his shift, yet he took the time to go get what I had asked for, made sure it was labeled correctly, then placed it at the customer service desk himself. Other employees were not nearly as helpful. Some even told us that items that we asked for were sold out so I checked on the store’s on-line site. Sure enough, none of the items were sold out. I ordered them on-line for ..... at store pick-up. We plan to purchase more items soon..Slc71RNVersion: 5.25

15 % discountWe are new in the area and was given a 15% off coupon for a purchase up to $200. I went to a store in N Charleston, SC and purchased a medicine cabinet and when we get home it was broken. I called a store closer to us (Summerville South Carolina) to see if they could order the medicine cabinet and we could just pick it up at their store and I was told no we had to order it and have it sent to the Summerville store. I looked and looked and I cannot find anywhere to have it sent to Summerville South Carolina Home Depot store. I called customer service online 800 Home Depot )to see if they could order it and give me my 15% off the item because they kept the coupon at the store where we purchased the first medicine cabinet and they would have given us the 15% off but they wanted to charge us $55 for shipping! Shipping is free over $45. The customer service in the Summerville store and Home Depot online is awful! The person on the phone at the Summerville store was brief and didn’t want to be helpful. Even though the girl from the online Home Depot couldn’t help me at least she was polite and she was constantly talking her supervisor who I don’t think knows what she’s doing..EdjayrossVersion: 7.6.1

BugFor the most part of like this app. There is however and existing bug on curbside that his been around forever. I submitted the bug via the app but putting here for good measure. My assumption is that when you place an order from the app for curbside, there is an error with the date ordered field as it shows up as “invalid date time” when you check in in the app. You can still check in but it doesn’t kick back an error. It processes as normal and you wait in your car for 30 mins just wondering if they are busy. Then it turns out they never received the notification on their end. I assume they’re trained to say something else because I didn’t get a straight answer on this until I pressed. I kept asking “did it show up on your end? I’m not trying to get anyone in trouble, just trying to understand the nature of the bug.” I’ve placed at least three of these orders that didn’t go through but so far an in between that I forget or think it’s fixed. But this time, I watched other frustrated customers do all the same things. Now you all just have to do the right thing and actually fix it. Look into the order entry part to see what is being entered into the system to show invalid date time on the pick up screen OR throwback an error so people don’t just sit outside..AsphyxiAsianVersion: 7.40.0

Lost OrdersI purchased the Hampton Bay Cambridge Patio Dining Set. I was splurging even with it being a good deal. I never buy stuff like this because I live on a limited income. I was so excited for the day it was gonna come in. My outdoor dining set was rusted. Well, before the delivery date, I got the 4 chairs and the 4 cushions and only 2 Sunbrella slip covers, but no table or the other 2 slip covers. I got a text saying my delivery was coming on June 4th. But, the other packages never came. Something happened to the table and the other 2 slip covers. They got lost somehow. Now, I don’t have a table that matches. Anyway, my ex-husband used to deliver for Home Depot through a contractor he worked for. So, I know all about how this delivery stuff works. And, when he delivered people always got what they ordered and in excellent condition. And, if something was wrong he let Home Depot know and they took care of it. The way y’all are delivering things now is all kinds of jacked up!!! Go back to your old system or anything better than what you are doing now. I realize people are going ape shxx ordering stuff during this pandemic, but dang. Seriously, no one could help me. No one knew anything about anything!!! Not at the store, online or on the phone. I and Home Depot tried calling JW Logistics out of Shreveport and they wouldn’t answer or call back!!! They were the ones delivering it. No one knew what happened to my table! 😡 I got refunded, but my set was out of stock. I had to settle for something that didn’t match my dining set. I’m still pi🤬 about it! Get your shxx together Home Depot!!!.Annevau67Version: 6.6

So close to being a 5 star appI installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot). Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why?? Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating. HD, please push out an update to fix these issues. You’re so close to having a truly great app..DmanFC18Version: 5.11

Buggy appUpdate 8/8/23 - developers - PLEASE fix the authentication. I am a PRO Member and in the store practically every day. I get SO tired of having to login to the stupid app in the middle of trying to do my job, and HATE your dumb OTP implementation. I want to use my cached iOS keychain PWD if you are going to force me to login - AND PLEASE make it so I don’t have to type my email/userid every single login. I use my PWD every time because i don’t want to have to check my email for your dumb authenticator. Please remember this preference at least! I am the only one using my secured phone and you should know its device ID and not be bugging me anyway. If I didn't rely on the app so much to find products in-store, check reviews and order things I would delete it because this one aspect is so absolutely awful to use. I mean come on - you have had at least 6 months to get this streamlined and its still crap. Old - Purchase history almost never works which is a thing that i need regularly but have to often look later when home on a traditional computer. Not sure if its a bandwidth/latency thing but behaves similarly on wifi. Lookups and such in-store can be hit or miss. Wish i could turn off the in-store version because i dont want a dumbed-down product view when i am actively trying to make an informed purchase..TSSHMVersion: 7.19.2

Slow and constantly crashesWhere do I begin… This app is terrible, it’s super slow, products take forever to load, it’s a huge hassle to shop within the app, crashes often, is especially bad when trying to view multiple pages of search results, why can’t it just all be displayed in a single long list you can scroll through. The Lowe’s app is far superior and much easier to utilize. Not trying to compare company to company they both have their own share of pros and cons. That’s a completely separate subject. However if I’m being honest I always try to first make online purchases through Lowe’s and try to avoid the Home Depot app and website at all costs because it’s always a slow frustrating process dealing with the Home Depot’s site and app. That being said the Home Depot certainly offers products that Lowe’s doesn’t and whenever I need something like that I have no choice but to deal with this poor outdated technology. Therefore I hope the Home Depot invests in their technologies and improves the customer experience. I would certainly purchase from the Home Depot more often if it was a more user friendly platform..Ben819Version: 7.57.2

Pretty goodCertainly makes it easy to find things in the store. It crashes when I try to look at previous purchases. The sort by price low to high feature doesn’t work. Search results remain in random order (and change to a new random list even when you pick that sort order again). Sometimes it freezes when it first loads which requires me to stop the app and launch it again. When trying to find items that are “Leviton Preferred”, it’s very difficult. It’s almost like they try to hide what kind of Leviton switch or outlet you’re buying. Is it Preferred, Standard, Plus? Who knows?! It’s tamper resistant! Wat? The time it takes to decipher what product I’m buying is more than just going to the store and buying it myself. Also you have to be super careful you didn’t just put something as a delivery item in your cart. Even if the item is in stock at your local HD and every other item in your cart is a “pickup” item, if you get a “confirm your delivery address” while checking out that’s your sign to stop and go back and see what random item in your cart was marked for delivery instead of pickup..PhistromVersion: 7.20.1

Home Depot is the bestI shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best..The Old Guy in ChicagoVersion: 6.11

Curbside pickup totally not intuitiveThe app is frustratingly and almost comically clunky with curbside pickup, which is literally the only reason I downloaded it. There should be a big button somewhere upfront that I just click on to get to my current order (there isn’t) and then ideally, the app should seamlessly take me to the prompt to alert the store when I am there (it didn’t). It took me 10 minutes just to figure out that I needed to have location services turned on (app didn’t tell me, I was just experimenting based on knowledge of how other apps have worked) and then another few to find the order (app no help here either) and then more time to figure out how to alert the store (also not intuitive). What makes it comical is the big message on the app home page helpfully informing users of the THREE EASY STEPS for curbside pickup … without actually taking them to (or even telling them anything about HOW to follow) the step within the app, and without the app being easy at all. Lol! With today’s data integration capabilities, it shouldn’t be this hard. Would have been quicker just to go into the store and get the d*** thing at that point, but I was determined to figure it out. Good thing I wasn’t in a hurry. 😐.Zenblue66Version: 7.26.0

Home Depot App product availabilityI was looking for Nuvo Post caps. The app told me they were in stock. So I went to the store. They weren’t in stock but they were available at other stores in minimum quantity or I could order. It caped my order at 4. So I went ahead and ordered and proceeded to the next store to pick up. Get to the next store they were available at. Pull up the app. App now says they are out of stock in that store and all stores. So L keep looking and there was a next size up option that would work. There were 73 available at the WDM location. I go they’re and pull up the app. Not in stock but available for order with multiple available. I show the pro desk. They’re flabbergasted and say they’ve never seen the product in store. Showed them the screen shot of it showing the product in stock. I basically got a shoulder shrug and sorry dude. So after driving 20 miles (plus) around town visiting 3 stores (one twice) and over 2 hours of my time. I’ve ordered them online. I hope they’re available and arrive as indicated. I’m tired and this is exceptionally disappointing..GWMaceVersion: 7.35.0

App is UnreliableI have screenshots of my entire order process for an order placed on 5/19 showing that a different bill to from the ship to was entered on the order. HD did not process it that way using the ship to address as both which obviously did not check with the credit card company and the payment did not go through. I was not contacted in any way about the issue. The tracking order on the site rarely works but the one time I was able to connect it showed my order “in process”. After not receiving my order on the scheduled day (over a week after order placement), and after 5 hours of trying off and on to connect to the track order site, I was shocked to learn my order had been cancelled! I had not been contacted as one might expect a HD Pro with a huge order to be, and after holding for 20 minutes on the phone a VERY RUDE customer service agent told me it was all MY fault the order didn’t process and my only recourse was to place it again and wait ANOTHER 11 DAYS for my supplies!!!! This is the 3rd bad experience I’ve had with HD online and I’m done!.Bosslady3314Version: 5.9

Home Depot DeliveryHave to say that I always had thought Lowe’s was a step above Home Depot, especially in Customer Service but I’ve completely changed my mind now. My experience with multiple Lowe’s stores in three different states AND even their online ordering has been nothing less than horrendous and I shop at these places daily! I literally dread going into Lowe’s stores now as I know I will be wasting hours of valuable time, chasing down products, disappearing (or non-existent) store associates for help or ordered items that got lost in their system. Home Depot on the other hand has stepped up their game in the last year or two, especially in customer service in their stores. Associates greet customers at the door, seek them out to help on the floor and go out of their way to get what you need and get you in you’re way. In short, they show that they value their customers and our time! Kudos to whomever effected this change and bigger kudos to all the store associates who have gotten onboard to make a team effort that shows!.1KimLVersion: 7.23.1

Store Locations & Availability Could ImproveGreat app, just that the store locations / product availability functions are wonky. The icons on most apps are made for people with perfect eyesight or younger eyes in general. The change store is difficult to find really with anyones eyesight. And just the way that function is laid out is not smoothly navigable. Instead of just canceling your order after you’ve already placed it, the app and website should suggest alternative locations where the products are available and the user could merely click on that location instead of backtracking and renavigating through the process again. I hope that makes sense! Thanks for listening to a long time customer 😅! One other thing- why isn’t there a rewards club where we get points back for our purchases? All of us long time loyal customers have been a large part of HD’s overall success- we should get rewarded for our support. Jus sayin! Also, on that note, please update the Marina Del Rey store! It’s probably one of your busiest locations and it always has ridiculous lines. It’s in one of the nicest parts of Los Angeles and the store is a dump. 😉.JedlyDooVersion: 7.2.0

Ok overall but curbside pickup feature needs workApp works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet..MelliforteVersion: 6.9.1

Customer doorsI am very displeased with your store located in Stafford, VA. I had concerns about doors I ordered and had installed. First of all the doors I thought I ordered had the grid built inside the glass. When I mentioned that to the sales person at Home Depot she said there was nowhere that was indicated on my paperwork. I explained to her I was looking at the same paper work as she, and told her that also there was no where in this paperwork that stated the grid would be outside the glass. She got really quiet, and moved on to my next concern. I told her the frame of the grid had cracks in the wood. She asked Me to take pictures and send them to her. She said it was suppose to be like that. I said to her If that’s the case why is it only in certain areas and not all over. She then said she would get with her supervisor and call me back. I didn’t get a call back. I went into the store the next day. No one was available to assist me, and I was told to come back the next day. Why do I feel as though they are hoping that I just disappear. I have never gotten great assistance in this particular location. I ordered these doors in October 2023. I waited 4 months for this!.Not a pushover!Version: 7.26.0

Lex fixed a horrible shopping experienceOur day starting off good we spent a couple of hours shopping then we go to check out and I didn’t have a physical card so I asked if there was a way that I could scan them and then just pay for them online as I have my Apple Pay and harmony the worst checkout person I’ve ever seen in my life I was extremely rude to us she told us that there was no other way that we could purchase our items and told us we could not leave the store with any of our items unless we paid with a physical card asked for a manager she said there were no managers in the store at the time and there were multiple witnesses to this account, and there were cameras above our head. I then called back and spoke to the manager. I spoke with Lex over the phone and she assured me that we could come back in and purchase the items that we wanted to purchase at the time and she even helped us check out. She is a total asset to your store and harmony should be fired..DawnstmpVersion: 7.23.1

Search needs refinementApp is mostly useful, but the search tool needs to be tidied up. If I input something very specific like “Galvanized square tubing”, the results come back with anything and everything even remotely resembling, or vaguely related to what I’m looking for. “Oh, you want galvanized square tubing? How about this plain steel tubing? Or how about this plain steel rod? Or….” NO. I want GALVANIZED SQUARE TUBING. It’s like ordering a pizza and the waiter replies “So you want something round and flat…. How about a frisbee?? Or wait, pizza is also a food… how about a banana?” I understand they may be hoping we end up finding more items to purchase, but I know for a fact that there are not 1000+ types of galvanized square tubing available; especially when I always select to filter my results as “available in store”. Plus, not all the relevant items end up on the first page. Many times the very thing I’m searching for is 2-3+ pages deep; buried behind pages of items I do not need and did not specify in my search query. I realize this is a “First World” problem, but having to click through 20 pages of items feels slow and unproductive..V4N4D1UMVersion: 7.55.3

Dear sir I just love shopping with Home Depot You guys and girls are alsomeI was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘.Ffanncy nancyVersion: 6.9

Good but could be greatNice improvements in the latest version, however I still wish there was a way to sort lists or shopping cart via a few options. It would be great to sort my shopping list by aisle, this way I don’t wander through half the store and realize that I have to go back for an item way down my list. The default is by last item listed, but this is not helpful at the store. Sort by price would also be a handy option as I would get to see all my big ticket items on top. Bug fixes make using the app way better, but it still burns through my battery when I’m searching or making lists. Time saves via sorting would reduce battery usage as well. Update: a year later and the app gets one more star. The developers are moving in the right direction. In reading other reviews, I can definitely understand the difficulty in creating an app that caters to everyone. I still would love to see a shopping list sort via aisle. This would help me navigate the store more efficiently. Unfortunately I have had terrible luck ordering online and picking up in store. Items missing, in-stock items being removed as out-of-stock, wrong items, etc. I rely on navigating the store and picking up items that I need. This also gives me options as similar items are also nearby. It’s just a pain to walk from aisle 1 to aisle 10 then realize your next items are on aisle 2. Pleas, please add a list sort feature so that I can find my items in order. Currently, I can’t even access my lists either online or through the app and I hope they are not removing this feature. It is awesome to create lists for different jobs and have them at the ready when I travel to different stores. I go to THD about 3-4 times a week for tools and supplies. Lists has really been a key feature. I would also appreciate it if you made sharing lists easier. This way employees can send me lists or I can share lists with others..Chaos triggerVersion: 6.1.2

Decent app, although slow response times and some tasks onerousIt does the job, mostly. Some things are absurdly slow and unreliable, like trying to change all the items in your basket from delivery to pickup. There should really be a single–action button to say “set everything in my basket to pick up from store X”. Scanning items in–store for pickup for when you’ve forgotten your card is too many clicks. You scan, and there is no quick button to “add to cart”. So you might try a few things and find you can’t, eg add all the items on a list because that’s one click from the scanned item screen. But then there’s no “add all items in this list to the basket” action available. It’s then maddening trying to fix the items to be all pick up from the current store! It’s slow response, and sometimes the app just forgets all the changes you made and you have to repeat some of them. It would all have been avoided if I’d just remembered my wallet, which I ended up driving home to get. Or—and you’ll have to brace yourself for this—the checkout had tap to pay! Oh, the futurism..LateToTheiPhoneGameVersion: 7.19.2

A Handy Tool for Hassle Free ShoppingThe Home Depot app has been a game-changer for me. It's user-friendly, intuitive, and makes shopping for home and garden essentials a breeze. The app's design is clean and straightforward, making it easy to navigate through the various sections and find exactly what I need. One of the standout features of this app is its real-time inventory tracking. It's incredibly frustrating to make a trip to the store only to find out that the item you need is out of stock. This app eliminates that problem by providing accurate, up-to-date information about what's available at my local store. This feature alone has saved me countless hours and unnecessary trips. The app also offers a seamless checkout process. I can easily add items to my cart, review my order, and make a purchase without any hiccups. Plus, the app automatically applies my military discount, which is a nice bonus. As for the in-store experience, I've found that the app is a great alternative to dealing with less-than-helpful staff members. I can find all the information I need about a product, including its specifications, customer reviews, and even its exact location in the store, right from the app. It's like having a knowledgeable, friendly assistant at my fingertips. In conclusion, the Home Depot app is a must-have for anyone who frequents the store. It's easy to use, reliable, and makes shopping a much more pleasant experience. I highly recommend it..Russ HindmanVersion: 7.19.3

The Home Depot orange cityThe worst place I’ve been too in a while . My microwave took a dump needed a specific microwave . So I ask an associate that’s sitting in the appliance section I believe his name was okey . Anyway when he’s done with customer he was helping I asked for assistance and he sat there then picked up the phone and answered all the questions the person on the phone had and left me standing there again then I go look for someone else to ask to help me .i see too other employees standing talking about people not showing up and as soon as the see me looking for help they turn around and walk away fast so I had to pick up the pace to catch them and then I get his attention and then he’s upset and gives me a really bad attitude saying that he will decide if I get what I’m looking for . And lord and behold they don’t have it I would suggest treating people like we actually matter if you don’t want customers just tell us we can take a hint . I guess I will go where I’m wanted like the Deltona Lowes where they treat me right ..Shawnkidd36Version: 5.24

Great As Usual - Except for Last minute of 2 hour windowWalmart like some stores is always a few items short of what they advertised so I have adjusted to expecting they are average in that regard. The service of picking and deliver saved much time for me , my wife’s full time caregiver. And the benefit is not lost on Alzheimer’s/ Dementia caregivers where patient no longer walks. And Delivery us delivery. Pull in drive, unload, leave - about a minute total time. So multiply the tip by 60 to see what driver makes per hour. A 5 minute drive , one minute delivery and 5 minutes back is 11 total minutes. My tip of $5 for 11 minutes work - equates to $28 hr. So take care of the driver with a tip. Other closeby stores deliver here, but the produce at Walmart is average where others are poor quality. I should try to save money using store brand, but many items we notice taste different. Like chili beans are better in a name brand or soup mixes are less flavorful in store brand,but can save 50 cents..Rich from CranberryVersion: 7.51.2

Quality app that needs a few tweaksHome Depot’s app is far better than Lowe’s when it comes to app quality. Easy to shop and easy to use. I use multiple times daily to purchase tools and materials for work. Great tool to have on the jobsite. As I think of things I’ll quickly add to my cart rather than writing as a note. I would request a few tweaks 1. If I’m looking through my shopping cart, then decide to click on an item, then click back in hopes to return to shopping cart, it oddly takes you to the home page. If I’m wanting to double check items that I quickly placed in my cart earlier, I think it would make more sense to be able to go back and forth to shopping cart rather than be redirected to the home page. 2. When I open “previous purchases”, they really need an option to search for an individual product by name. For instance search “Ridgid Vacuum” and find that order. I’m often placing 10-15 orders a week, so when I’m trying to look up something from last month, it’s difficult to scroll through orders and waiting for them to load. 3. Home page could be cleaned up to better cater to Pro accounts. For the pros, we often know exactly what we are looking for, we don’t need to be spammed with pictures upon opening the app. The buy it again features are nice but things like “previous purchases” are better features to help us check out quicker and possibly buy more through the app. If we are tempted to browse it’ll be in store..TysouderVersion: 7.2.1

Sometimes really useful. Sometimes really frustrating.Probably my favorite feature is scanning barcodes in-store to check reviews or get more information about a product. The my second favorite feature is the aisle/bay finder for locating items that I have searched for. The scanning, however, fails about 20% of the time and can’t find a match. The notifications are an annoying train-wreck. My Message Center has a perpetual “2” indicating I have 2 unread messages, but the inbox says there are no messages. Also, and this is more corporate policy than the app itself, but it pings the user WAY too much with stupid notifications about stuff that’s not relevant at all and are just trying to sell you stuff. So… notifications are disabled entirely. Finally, and this isn’t so much about the app, but Home Depot has an obscene number of trackers on their app and website that things are frequently broken because my router-level ad blocker strips out close to a dozen trackers every time a page refreshes or I add something to the cart. Chill out with the trackers guys; it’s creepy..NineSevenZeroVersion: 6.22.1

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The Home Depot Negative Reviews

DisappointedI very disappointment I was expecting that at least that you guys could’ve got my order from another Home Depot, which have been the independent store in or at least have the option for me to see the store they were saying that the product wouldn’t be ready until next week and with the weekend coming up and it being a holiday you really can’t trust that it would be available next week when holidays usually push things back so I was forced to get something else that I really didn’t want but either way hopefully this will solve the issue and then I noticed on another product that they didn’t have multiple locations listed like you see with other apps just to give you a variety, but he told me the same thing like he did before where I can get it next week June 1 through the sixth this isn’t like I’m getting grill or anything because then I can understand but if I was getting a grill and I had to wait that long. I expect them to at least. Build it and deliver it, but knowing Home Depot being the great organization that it is me just being a small isn’t really on their radar so with that being said I really just got to keep things moving but thank you for having me write a review though hopefully you guys the things on the website fixed I really believe there is a big inconvenience to the customer and as a company as a whole that’s a loss for sale. I mean you’re really pushing the. to ace hardware or Lowe’s or even tractor supply so I’m just telling you from a friendly customer that you might take this seriously or you might not.Klass is the real mcroyVersion: 7.16.2

Updated app will not allow me to complete checkin for curbside pickup.I normally to not have location services enabled, for privacy reasons. Most apps are still usable without it, as the Home Depot app used to be. Today I pulled into a curbside pickup spot and attempted to use the app to notify the store I was ready for pickup. It prompted me to share my location, or skip sharing. I chose to skip sharing. It then promoted me for my order phone number, which I entered, it found my order and showed my vehicle color correctly from a previous use of the app, but any further inputs required were down below the screen space displayed. I could not input my parking space number to complete the check-in. I was stuck at that point. So, I went beach to my phone preferences and turned on location sharing. Then went back to the HD app and it allowed me to enter my parking spot number to complete check-in. -- THIS IS NOT THE FIRST TIME YOU HAVE BROKEN THE APP FOR CHECK-IN -- Your developer needs to have, and use, a complete test protocol to verify functionality after modification. I am tired of having to test your app for you. I obviously don't get paid to test your app. I have retired from a career in application development, and would be embarrassed in routinely releasing an app that fails such basic features, simply because it wasn't tested..RoyharperVersion: 7.15.3

1909 GTService at the Galveston Home Depot has been bad this week. Today it took me 1&1/2 hour to purchase tile and load. Had a young small lady working in Flooring and the tile was so heavy she would load a box then I would load two. Thought it was because it was so early and a holiday they had little help. I get to the front and there are four employees standing behind the counter chatting. Needed more backer board because the flooring only I had broken pieces. Finally get their attention. And they have a loader go to the front to get the board. After my 500$ purchase, I ask for help loading, the young man starts putting the tile in the vehicle and because the boxes were not banded they all fell apart. I literally had loose tile stacked in the truck. I asked that he get bands or tape because this was going to be so difficult to move. Literally he was gone for 8-10 minutes, other people waiting for loading assistance loaded themselves. After the loader returned he is meticulously wrapping the tile in tape, when a young man stopped and said I have some guys here, can I help you? Home Depot you should be embarrassed by your customers offering to help other customers load billing material while parked In the loading zone. BTW- I am a 50+ female that was doing all this heavy lifting of tile and etc. I have remodeled four houses in the past two years primarily purchasing all building material through this location. Have spend lots of money here and very disgusted with my recent experiences..1900 GTVersion: 5.23

Mobile phone limitationsI’m a fan of The Home Depot (“The” is actually in the firm’s official name; trivia). I was lucky enough to receive 8 gift cards and was thrilled to visit my local THD. Too many things I needed weren’t in the store but I easily found and ordered them through this app. And the app accurately helped me find the in-store items. I wish grocery stores would have this kind of feature. App allowed me to enter 6 gift cards without issue. It wouldn’t accept either of the last two gift cards but wouldn’t say why. After too much time spent on that, I called the customer service number listed on that page of the app. After navigating a needlessly complex phone menu, I finally reached a rep and she made things worse. Not well trained and not too hot with thinking on her feet, I decided to try something she mentioned in passing which was, “The mobile phone app is probably more limiting with the number of gift cards”. I abandoned her several other lousy suggestions, said goodbye, and tried to complete the purchase on a tablet. It worked. There were a few other annoying, but not deal-breaking issues. Not accepting many gift cards and the other issues I had would affect relatively few other people, but it showed me that developers cut corners and could have done a better job on smoothing out the user’s experience..Tubi buffVersion: 7.14.1

Avoid at all costMy first order with them was successful. It was a relatively small order. A few weeks later, I decided to make a bigger order and I have had to learn the hard way that the Home Depot has a a non-existent customer service through the app. They will make you argue with an AI chat bot for hours just to get a real human being on the chat. Then once an agent is available,they make you message them through iMessage and believe me when I tell you, they take their sweet time. I have gone through hundreds and hundreds of messages with these people and have still gotten zero resolution. I placed the order on 1 December. Today is the 16th and the item still has not arrived nor have they managed to even give me the slightest idea about when the item will be here. Therefore, I canceled the order. I still have not seen the money on my card and it’s been over a week now. Whenever I I have to go through the same of arguing with bot bot until I get a human only to have to deal with unreasonable wait times, only to be told to wait a few more days for everything to update. If you’re interested in getting absolutely nothing for your money, then I suggest using this app. But if you are like me and you weren’t hard for your money and you like receiving things in return for your labor, avoid this app at all cost..KollieGeeVersion: 7.42.0

Inexplicably awfulI’ve tried many times to go back to this app in hopes that its bugs would have been fixed. Sometimes it seems like it gets worse. It’s clunky every step of the way and cashes often. It asks me to merge my Home Depot credit card with my Home Depot Pro account and crashes hard. On a brands new iPhone. It constantly tries to get me to use the 3rd party delivery service and it’s easy to accidentally select that option for some items in your order and not all of them. If you are using Home Depot for business, don’t do it from this app. Use the website preferably on a computer or you could end up standing around waiting for a delivery that was supposed to be pick up. It shocks me that an app used to generate revenue functions so poorly. I overall don’t care for dealing with Home Depot at all. It’s a really unpleasant experience at all levels. So I prefer to use the app for curbside pick up to avoid wasted time wandering through the store looking for an item or even worse trying to find some poor soul who works there to help me. I feel like the app is one place where Home Depot could step up their game. I end up using other stores that charge more and saving money by getting my time back. Fix this junk..Jgreg520Version: 7.42.0

IssuesThere’s some issues with this app. We encountered another issue with the app again today. We used the app directly to place an order and we selected curbside pick up because of hip surgery it is too difficult at the moment to go inside, especially with the ice, curbside seemed so convenient. A little after placing the order we decided to check and see the status of the order, but it said “you haven’t made any purchases yet.” I thought perhaps I had missed a step checking out, like there was a confirm button or something I had missed. We were about to place the order again but wanted to see if the CC card had been charged or not. When checking the card had, in face been charged. I also checked my email and it said “thank you for your order” but there was no order number or information about the order or its total. I called the Home Depot to make sure they had in fact received the order, since it’s a 45 there and a 45 drive back. We wanted to be sure. I was glad they got the order but we were pretty disappointed it didn’t show on the app and I was unable to use the curbside pick up option, with a fresh hip surgery it would have been very helpful and a lot less painful..JayceandmeVersion: 7.44.0

Service has really gone downhillIt used to be that I could go into any Home Depot and be treated with a good amount of respect. Now I go to Home Depot and I practically have to jump up and down just for someone to see that I am there and I need assistance. One time I went to Home Depot and try to explain a project I’m working on. When he asked if I had a photograph of the project, I showed him a picture that I found on Pinterest. His reply “oh, you are one of those Pinterest housewives.“ needless to say I gave him a piece of my mind. Then I explained to him that I own my own cabinet refinishing company. I know how to install cabinets, shower pans, floor Tile, tile that goes into a standup shower, I know how to change out ceiling fans and light fixtures. Among many other things, I know how to do quite a bit in a home. The condescension was uncalled for. today I walked into another Home Depot. Although it is a returns line, they can also check people out. And since my purchases were made right there and I was parked right outside that door, I went up there to complete my purchase. I waited in line just like everybody else. But when they got to me and saw that I had something to buy, they walked away! They talked among themselves. And then another guy finally looked over at me and waved me over to check out. As I said before, I own my own business. I expect to be treated with respect. Just because I’m a female business owner in the home-improvement industry, it doesn’t mean I know less than anybody else. I think at this point, I’m gonna start taking my business to Lowe’s and to Menards only. I refuse to except this type of treatment..Connie FixVersion: 5.8.3

Worst service everI ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them. Disappointed customer. I’m switching to Lowes. Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life..1tgt1Version: 5.23.1

Poor customer serviceI’ve went to the store this morning to buy some carpet pad. I asked someone to get help to cut the pad for me but then waited 5 to 7 minutes. There were scissors right there so I cut my own 3 foot piece. It was 6 foot wide. As I was finishing cutting to employees walked up and asked what they could help me with. I told them no one showed up and I waited a while and couldn’t wait any longer so I cut it myself. They apologized and said they don’t have many people in the store in the mornings and and told me what they were tied up doing. I told him the length I had cut so they rolled it up and handed it to me and he started to take a picture of the barcode and I told them I already had taken a picture. he asked me which cashier I was going to and told me his name in case they wanted it. so I went to the pro desk and told him how many linear feet I had cut which was three and they said they needed to know how many square yards it was and I told them six because it was 3 x 6. I don’t think either one of the women knew that 3 x 3 is one yd.² told me two or three times I can’t have people coming in and cutting their own product. they weren’t polite and didn’t even tell me thank you after I checked out..BergymisterVersion: 7.62

Horrible app. Products rarely match what is actually available in store!Products/Promotions are inaccurate or non existent. Be careful when purchasing through the app or online that your order may disappear as if you never purchased an item. Also seems to be extremely limited on product selection overall. If you don’t know the exact name of the item you are looking for, good luck trying to thoroughly browse the different options or in stock items. I have a brand new phone iPhone 13 pro max with the software up to date and it says my browser needs to be updated a lot of times and that I’m viewing an outdated web version of Home Depot. I have looked through all settings I don’t know why this keeps happening. But if it’s happening to you just quit buying things online. Don’t use app for purchases or web browser. Just dedicate an entire day of your life walking through the store while being ignored or felt to be a bother when you try to get a tad bit of info from any of the wonderful HD employees. Whom by the way, know nothing on any subject relevant to home improvement, tools/ services, inventory or store layout. And don’t get me started on Lowe’s. Believe it or not the Home Depot experience is a huge upgrade. So, happy hunting!.Opps upside ur eyesVersion: 7.6.0

Horrible app, entire dev team should be fired.I’ve tried to support this app for several years, it never fails to disappoint. I have been forced to give purchases & gone over to Lowes to purchase, at least 12 times in the past 12 months. That’s big money for HD when multiplied by the 100’s of thousands of users that I’m sure have experienced this issue as well. The app has deleted, or not recognized my login information twice in 6 months, can’t reset password, doesn’t remember my email address, nothing…. The first time it seems the dev team dropped a database and wiped out all user info (or at least a good portion of user data), in turn all previous purchase history (6 plus years) was deleted. Customer service and tier 2 support were inept and unhelpful in resolving my issue or restoring my account data. Their only solution was to create a new account, which I did (minus my 6 + years of purchase history and data) only to NOT be able to log in again 8 weeks later. Someone in charge of overhead and customer retention, and technology; needs to remove this app from the App Store until a working iOS app is reflective of a corporation of this size, and maybe make some tough decisions surrounding the development team. What an embarrassment….DrodysseusVersion: 7.16.1

Their idea of "help"It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making this app. I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot, f@$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown the app, they scanned my item, and then told a general aisle when the app failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded the app myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted the app, and went to Lowes. Maybe their workers will help..WayToFailHardVersion: 6.15

Poor inventory controlThis is the third attempt to order items a day ahead and the third time getting to the store only to find out that the items are out of stock after receiving a message that “All Items” are ready for pick up. I walked in to verify the items were in stock before having the items were in stock before having my siblings ordered the required items for their projects. My sister saw the items were in stock on the app and sent me the information for me to pick everything up the following morning only to find out only one of the items was available. The exact same story for my project order made last night with my arrival for pick up this morning. Only one item available! After verifying the items were on the shelf previously. If I had my wallet I would have just picked the items up at that moment but I couldn’t even order them for pick up same day. When Home Depot falls short and wastes our time with faulty inventory practices like this it should cost something like free delivery or additional 5% off next purchase regardless of the items. Time is money. Wasting my time should involve a financial cost on Home Depot..Mfp1978Version: 7.22.0

PLEASE quit trying to anticipate what I wantThe app isn’t terrible. It’s an app. The search function in the app is ABYSMAL. More effort is devoted to anticipating what I want, what I could want, what they deem to be the “best match”, what they THINK I’m searching for than simply returning results with the text I ACTUALLY searched for. As a test, try searching for the word “riser” during an irrigation project. Pages of STAIR risers are returned in the search despite every single sprinkler riser clearly containing the word “riser” in the title. In the app I want the following: 1. ability to turnoff the abysmal “smart” search. A simple checkbox. 2. Ability to set a DEFAULT sort order in the app within my account. I am so TIRED of having to re-sort after every freakin’ search. Poor UI design, too many clicks, or most likely, complete disregard for the user experience. Unacceptable. 3. Ability to exclude brands, categories. (i.e., a logical NOT function). I should be able to “Select All” checkboxes then DESELECT options that are littering my relevant results. Driving sales is a noble goal with the app. Your shareholders greatly appreciate your over-the-top efforts. Sadly, you’ve gone too far. My perception of your brand has decreased by the overzealousness with which you have crippled a simple search box. You’ve prioritized driving sales over my user experience and convenience to the point that I’m starting to avoid home projects bc of my frustration with digging through search results that are “too smart”. I just want to be able to find the shortest (so cheapest) plastic risers for my single story home’s irrigation’s system that do not involve pages of the “most popular,” “best match” stair parts..ItsNotThatDifficultVersion: 6.3.1

Awful customer serviceSo I spend a lot of money at HD. I am a licensed plumber and also work with my father in law who is a licensed contractor. We have spent thousands of dollars in the last year alone. Last week we had ordered tile which was on a clearance sale, paid for it and you were happy to take the money. When I went to pick it up the next day, since I didn’t have my truck, there was only about 1/4 of the tile there, and it was still on the shelf. I was told when I bought it that the computer showed more than enough. Also I saw if for myself on the shelf. When I went to pick It up after waiting over an hour the manager told me they never had enough in stock. Today I opened a can of paint that I had bought about 4 months ago and stored next to identical paint, only different colors. I tried to return it or have something done. Before the customer service associate even opened it she told me it had frozen, which I know did not happen. When I told her that, she essentially called me a liar. Awful service. I am also a HD card holder and stock holder. I’m very disappointed with how I have been treated in the last month from this particular location. I have had good service at the other 3 of 4 that I deal with, but this one is beyond bad..Goul ArtVersion: 5.16

Credit Card Purchase ImpossibleI am trying to buy a Wi-Fi keypad for my son's front door for his new home. I put in a discount that I had received via email. (When I search my email for discounts I find it very difficult to find them by words like Home Depot or coupon.) I had a card and I tried to use it and it said that the transaction didn't go through, so I tried again. The message to me in my cart which I'm trying to purchase this through again said there's a problem. I I must've received a newer card it must be here at home somewhere. I tried to call customer service for credit cards and every time I called was a menu. The first time I called, a recording was trying to sell me something over the phone. I don't think I misdialed. I hung up and called back. So I've spent the last hour trying to get through the menus to talk to a person because the menus did not address my problem in a way that I was comfortable with and I just really wanted to talk to a credit associate which was nearly impossible. When I did get a credit associate on the phone I had the hardest time talking with them because, for example, she asked me for the last 4 numbers on my credit card. I said I cut it in half and threw it a trash I'll have to go look at it. I went to retrieve the card and I said OK I have the card, are you ready? She replied of course I'm ready I'm at work! I replied, but you asked me for the last four digits of my card I have it in front of me and she goes why would I do that and I'm like because I need to verify if this card is still good or not. That's just a small sample of how it went. In the meantime she was able to set up a replacement card for me and it is going to come in the mail in 10 to 14 days. So in order to use my discount before the end of the month I had to use my wife's card..Tim HuseVersion: 7.52.0

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