Old Navy: Shop For New Clothes Customer Service

Old Navy: Shop for New Clothes Positive Reviews

Love Old NavyI’m 63 and have been wearing old navy since my 30s. When I found the app I’d moved somewhere there wasn’t an old navy and was I ever pleased. My daughter is 33 and we used to do mom daughter trips to the mall and we’d always hit old navy. The prices were great and the quality was spectacular! I’ve been shopping off those apps from other countries and it wasn’t till I got my first old navy older that I realized the quality difference. I just hit a 4th of July sale and got my favorite old navy flip flops for $2 a pair!! I got black and hit order before realizing they had my old favorites cheery on the sole and polka dots. I made a separate order and got those too. Of course I bought some poplin sleep shorts and can’t wait for fall to get them in long legs instead lol shorts. The prices online are VERY reasonable! And don’t forget the ribbed tank tops a staple for summer. I could go on and on how I love Old Navy. But go do a haul you won’t regret it. There clothes really hold up for years too. I have some rubbed tank tops that are at least 8 years old and still fit great and the color hasn’t faded. Have fun shopping. Check in often for online sales!! 🍒⚓️🛟.RebelDoggsMomVersion: 15.3.0

BEST CUSTOMER SERVICEI had placed two orders same day. One went through and one was canceled. I received an email about potential fraud concerns. I called and did everything the email told me. Their customer service was AMAZING!! Every item I had ordered was part of a 60% off sale that was two days only. I was just certain that because it was canceled the day after the sale ended that I wouldn’t get those items for the sale price when I reordered. Not only did I get them at the sale price, but the woman on the phone (I think her name was Kate) copied my order over right then on the phone. She did tell me one item was no longer available in the color I requested. That was disappointing, but she told me the item number so I could look it up on the app and pick a different color. The whole thing took only 5-7 minutes. She was also able to determine what triggered my account and we fixed that on the phone as well. I was beyond happy to have that fixed to prevent future issues, but more importantly that they honored the sale price and reordered everything for me. That is service!!!.Smoore189300Version: 12.5.0

Please fix your app!!!!I’m incredibly frustrated. I next to never write reviews for apps but was compelled to do so today. I love Old Navy. I buy my entire family's outfits from there. But Old Navy, your app STINKS. You have some great features that are easy to use and actually work most times leading to a positive user experience. However your settings area could use some work. I am trying to redeem my expired Old Navy cash for points and the app keeps shutting down on me. I downloaded the Gap app to do this and same thing. Sometimes, I am in my cart and it crashes. I just don't get it. I've restarted my phone, shut down and reopened the app and attempted to do these tasks during various times of the day in case the app was experiencing some known issues. I lead a very busy life and don't have the extra even few minutes to go onto a computer to accomplish these tasks. I rely heavily on my phone to shop because of the convenience and swiftness it provides. Please fix the crash issues in your app..BittersweetsVersion: 10.3.0

Impossible creating, or changing, log on situationsI was so frustrated I could scream, but ended up calling the number given. After a long phone call with Miguel, whose thick accent was more times than not, was impossible to understand at all. When he spoke he would speed up his speech causing his sentences sound like one, singular word. There were no mini pauses between words. Then after a long phone call, I could tell he had no idea what I was trying to tell him myself. Nor did he have the ability to solve my issue (which had happened twice before in the last six months but didn’t want the hassle of talking to IT SUPPORT who is unable to help me place my order MYSELF not just for today, but for the next time and the time after that. I don’t want to call someone else to place my order every time I shopped. Anyway at the end of my still broken situation he read from a cheat sheet saying essentially he was not Support Dept. They won’t be in until tomorrow!!!!! I asked him why he didn’t say that in the beginning. It could’ve saved both of us a lot of time, without mentioning Old Navy’s time they’re paying Miguel for. This was absolutely a huge waste of time and a reflection of an uninvolved lower management unaware of places in the process there are problems. Also I knew from experience what Miguel was telling me to do wouldn’t do what I was calling him for. Twice I asked him if what he was telling me was it a fix for my problem. He’d say the old same old “are you using a cell phone or a computer”? Remember years ago when that was their answer for everything?? Two other things he told me to do was COMPLETELY IMPOSSIBLE TO DO because of the same programming. Anyway I’ll quit shopping in the clothing conglomerate or hopefully someone will realize their s/w needs debugging. Is that too much to ask???.Grandma0724Version: 11.6.2

Hope you get all of your stuffI order 7 things, only 5 came. Also got a random pair of women’s pajama pants. Called customer support and they told me to bring it back and return it at a local store. I’m like there is nothing to return other than the wrong thing which is fine, it didn’t seem to click with the person I was talking to that my entire order didn’t arrive. So I tried what they advised and the store was willing to give me $11 back for the item I had, which I didn’t order but couldn’t do anything about the jeans and shorts I didn’t get and told me to call customer service. Do you see the loop I’m stuck in? Lol I guess Old Navy just scammed me unintentionally for $60, because nobody will resolve it. And they all act like I’m the crazy one because in their mind there is no way that they wouldn’t send what I ordered. At a loss and there is no escalation or anything I can do, I’m just out of luck..IareawesomenessVersion: 10.3.0

Need more fun age appropriate styles for big girlsWe shop here because the prices are great and everything is great quality however the big girls styles are to grown looking. There’s some moms who have 5-6 year olds that no longer wear toddler sizes and there isn’t a lot of cute age appropriate options. The toddler clothes are so cute and I feel like there needs to be more duplicates of those styles in bigger sizes. H&M for example does a really good job at this by offering the same kind of little girl friendly styles but in bigger sizes. You will see the same fun and adorable outfits in ranges 2T all the way up to a girls size 10 to be exact. Some moms don’t want there little girls wearing mesh shorts and tops with key hole designs as well as crop tops. There is a also no matches sets for girls. It would be so nice if they had ribbed two piece tank top and short sets in solid colors and some fun prints like watermelon or strawberries and ice cream cone designs. The dresses and rompers for toddler girls should also be made in sizes 2T- girls size 10. I feel as though last year styles for girls where also a tad bit better then this years styles..ComfycocoVersion: 13.0.0

Where did the model size selector go?I agree with everyone else about all the issues with logging in, getting logged out, face recognition turning off again and again… the app resetting or refreshing too frequently, losing your place, etc. But I mostly came here to ask where the feature went when browsing or searching where you could pick the model size you wanted to see (I think it was S, L, or XL). That feature is pretty much the whole reason I’ve shopping with Old Navy recently. It makes them stand out among other brands! I still appreciate the size diversity in models (can always have more diversity though…) but now I’m stuck looking at page after page of skinny ladies, and it makes it so I have no interest in clicking on any of the items and potentially purchasing them. It’s a huge shopping turn off for me! If the feature is still there and I just can’t find it anymore… that is also a problem. It needs to be there AND be easily accessible..BloombbyVersion: 5.7.0

App just doesn’t workEver since they started to update the app and change their credit card company they deal with my app doesn’t work. I have deleted the app and reinstalled plus rebooted my phone still doesn’t work. 1. It doesn’t recognize me and constantly tells me it’s having problems. 2. It will come up but hit shop or wallet, bag or acct. at the bottom the app just spins and won’t go anywhere. I can go to google and go to old navy and it will accept my sign in and let me shop and check out. What is the point of the app if I have to constantly go to google and search to look for anything. Before the change over never had problems. I used to love the app. Shopped and paid bill, did everything on it. Now it’s junk and hardly shop because of it..Doesn't work old navyVersion: 9.2.0

Love the clothes but SO HARD to buy!!Im a new old navy CC holder, 3 months approx. I’m a busy working 31 year old toddler Mom. I don’t have a lot of time to go out shopping so I like to order Christmas online on my lunch break. Every other time I go to log in it makes me change my password. Every time you change your password it tells you for your convenience we’ve erased all your credit card information... I know for a fact my password is correct. I even screen shot what I changed it to and made sure I re-entered correctly and it still told me it was wrong! How annoying to re-type all of your credit card and billing info each time you want to buy something! I don’t bring every single one of my credit cards to work with me so this time I could not check out. I’ve never had so many problems trying to buy online ever except with this site and app. I cannot stand how much work this is to try to give old navy my money so I’m considering canceling my card and giving up on them altogether at this point..Kellymarie0486Version: 4.9.0

Horrible, Horrible, Unusable Useless App!I used to be able to use the app now I am unable to use the app. It’s saying an error has occurred please retry later it has been saying this for weeks now every time I try to login I am unable to login. This is so frustrating that I am unable to use this app anymore not sure what is going on with the app, but at this point I am very frustrated however when I go online I can use my same user ID and password and get signed right with no problem. I love the ease of being able to just browse through the app select what I want to order and pick it up or have it delivered someone needs to look into why this app is not letting me sign in with my username/password on the App which is literally useless at this point.Lady de la cruzVersion: 10.0.1

Seamless experience between app and webI was shopping at athleta web and old navy app for back to school clothes for my niece’s birthday. I was bouncing between my two shopping carts trying to compare prices and pieces. When I finally logged into athleta with my gap family login and then quickly realized that my shopping cart consolidated both athleta and old navy into one. This was expected from web experience but an unexpected joy to experience seamless user interface and experience between app and web. I just had to come here and leave a review. I hate bad web or e shopping experience designs so much that I will shop elsewhere, but likewise for a good user interface, it makes e shopping enjoyable not to mention the amazing clothes and deals!!.Sleepyeyes12Version: 15.5.0

I love Old NavyBut… they need to change how they do business with the super cash, your clients come and shop to earn that wonderful discount only to find they can’t use them when they want on the items they want. Also, I do wish you could add a guide to the reviews section that has measurements added for the clients to add. Really, some shoppers have never learned how to leave informative reviews to help others shop. Height, weight, inseam, waist, breast, these measurements matter, giving body measurements helps others to know if the item will fit them. Saying, fits true to size is only saying it fits true to your size. We can have the same measurements but our proportions may be different. Or better yet, update your sizing guide with the correct measurements of each garment sold instead of a guide that is basic for everything because not every small, medium or large is the same in your products. Although I am thankful for the choice of regular, petite and tall. And why is everything made so boxy and big, you have cute stuff, but, for us girls who like to look cuter, most of the products are matronly or for larger women. With that said, I have all the matronly dresses, I just sized down and will take in where needed. All in all, I love Old Navy😁.DYSt.CVersion: 5.4.2

Great store but app need LOTS of work!I’ve been shopping at ON for over 10 years now and I like the styles and deal they got but their app has major problems! It asks me to put in my address and phone number every single time I place an order even though I’m logged in to my account and use their credit card. It never seems to remember me. Such a time waster! Secondly, for the past several weeks every time I press the Place Order button it says that there’s been a misconnection and to call customer service to check if the order has been received. After it’s done that over 5 times on 5 different orders I just switched to their website instead of the app. Please fix this Old Navy!.Sunshine1817171717Version: 4.13.0

App doesn’t function wellWhenever I try to save an item to my favorites, it shows that I hearted the item but it says something was removed from my favorites because of a sold out item (even though it wasn’t sold out). Nothing ever comes up in my favorites when I want to go back to an item I really liked to purchase. And that alone is very very bothersome because when I spend a lot of time looking through the app its very convenient to go right to my favorites to purchase things that I’m interested in. And depending on how long you’re on the app, the app will close itself out in the middle of you browsing. And the app lags like crazy. Please fix this!!!.Kayykay215Version: 10.3.0

Not User FriendlyI’ve had this app for awhile, and always hope it will get better. From the beginning it has made me sign in multiple times, even while already signed in and using. It has erased things saved in my cart. It has had me signed in while shopping and then when I go to check out it has me sign back in, sometimes up to 5 times before I can complete purchase. And each time I sign back in I have to go through the entire walk through of the app. Including deleting a product from my cart in order to get through the guide on “how to delete things from your cart”, even though I’ve had the app for a few years and know how it works..Clhj123Version: 8.2.1

Personal stylistAloha I’ve been a personal stylist for my daughter started a new position and has a little time to shop and doesn’t enjoy shopping as much as she used to therefore I’ve committed to helping her put together a wardrobe for casual work clothes, we live in Hawaii it’s very warm hot at times in since summer is arriving I’ve picked items for her to go to work in and also work remotely at her place she seems to enjoy 🏄🏽‍♀️my selections and if there is anything that doesn’t appeal to her I can always return it to the Alamoana store and check out the inventory there she does work for a nonprofit therefore her work attire is very casual laid-back low-key and usually I find what she’s looking for at the Old Navy store. Hurrah🤙🏼🌺💯☮️.Kaipoleimanu#1Version: 5.6.0

Receiving ordersI love using the Old Navy App but unfortunately, several times I have placed an order and a few days later, have received an email telling me it cannot be fulfilled. Just recently I called to complain due to my whole order not being available, but it allowed me to select and order the items. The representative I spoke with was very helpful and reordered everything and said it was available. I, once again received an email saying it was not available. I’m using rewards and ordering on 50% off days hoping to get some deals and merchandise and it’s VERY frustrating. I placed another order today. I’m HOPING the order is fulfilled. If not, I’m afraid I will be done shopping Old Navy..JaswendailyVersion: 4.28.2

No order history in app??????????????????I like how all four stores can be used in one app, however when I place orders through the app or online, app doesn’t save my order history. The only thing I see is two old orders I placed several years ago..none of my recents show up at all unless I log into the website. So why even have an order history option in the app if it serves no purpose. I don’t care about my orders from 2-3 years ago..but even with that it’s not all the orders I’ve made in that past 2-3 years I’d say have at least 25-30 not 2. It annoys me because I can’t check my order status and it’s so inconvenient to have to log into the website when I do! PLEASE FIX THAT!.JacandzoVersion: 5.7.1

Great App but deceiving pricesLove shopping online through this app. But beware, during a sale, online will have huge mark ups on items to make it seem like a “better deal”. I’ve gone in store and have been told this is what they do. I’ve even spoken to managers over the phone about this and their “super cash” savings scam. You’re required to spend a certain amount to even use the money they reward you with for spending so much already. So if you really want to make sure you are getting the best deal when they do have “sales”, go in store and compare prices by using the search bar to scan Bar codes. I’ve saved hundreds- thousands of dollars. Just a tip from a fellow Navyist..HiphopananoumysVersion: 4.22.2

App is so-so/old navy cash is the bestI have mixed feelings about old navy. They do offer lots of options and many sizes including tall, which is great. But the pricing can be a little over and above what it should be when not discounted or when considered a “hot buy” or whatever they call the special pricing not eligible for further discounts. The app itself is pretty buggy so I understand the frustration. But I love the super cash. Not sure why everyone hates on it. $10 off of $25 is 40% off which is pretty great. And to anyone that prefers kohl’s cash, just try returning something that you earned kohl’s cash with. Good luck figuring out why you only got back $8 for $28 jeans! The creative arithmetic always lands in the stores favor and not the customer..KikikellyVersion: 4.28.5

App has issuesFirst I was having the same problem others were reporting — it wouldn’t let me stay signed in, kept signing me out, would ask if I wanted to enable Touch ID and then wouldn’t give a prompt for it, etc. I updated the app and that issue seems to have been resolved for the time being. Now I keep trying to checkout and keep getting a “something went wrong” page, no matter how many times I refresh it. I gave it a few hours, came back, and it was the same thing. Also my “bag” (aka cart) is emptied every time I leave the app. All my items waiting in the bag either get deleted or moved to saved items. Finally had enough and tried to complete my purchase through browser on my phone and though I signed in, it again told me my bag was empty. I gave up..RuthWriterVersion: 8.2.0

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Old Navy: Shop for New Clothes Negative Reviews

Lots and lots of bugs!! Latest update made it worse - Spring 2022This app is really not great, when you search for some thing it gives you results for more than what you’re looking for which is really annoying, you have to use the filter option every time. It is constantly losing my favorites, causing me to re-save them. The “find in store” feature absolutely never works!!! Been trying for months and it always says store availability is unavailable. Why even offer that as an option if you’re not going to have a functioning button? What it’s starting to do now is that it reads my Face ID to log in, takes me to the home screen and then starts all over again with the spinning refresh wheel only to take me back to the log in page to read my face ID again, accepts it and do it all over again and again. I have to kill the app and start over and that usually works but it does this every time I open now. You can’t even get past the login screen to go on the app, it forces you to login as soon as you open it. Which is why I am leaving this review, it’s just icing on the cake at this point. The only thing it’s good for is adding items to your card and checking out, every other basic retail app offers that. I would shop on there Mobile website exclusively due to these issues but it does not offer a view of my favorites in My Account at all so I’m forced to use the app, who deletes them every few months. If it wasn’t for that, I would never even bother with the app. Fix your app, old navy tech developers!!!!.U2BttrflyVersion: 8.1.0

Tired of app sign-in issues!I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done..Catt624Version: 8.1.0

Can’t login, search feature isn’t great, hard to shop onThe first big issue is that I can’t login into the app. When attempting it just makes me sign in over and over and over again so I just have to go to website where I can login in once and with no issue. Second problem is the search feature is terrible, I could copy and paste the exact name of the item from the site into the search on the app and it wouldn’t find it. You just have to hope you have your categories right and infinitely scroll. Third problem is just over all the app is hard to shop on, it’s hard to search, navigating its own build in deals ads takes you to a list of items that you can’t sort to only see relevant things to you, going back doesn’t take you to your old spot so you have to scroll back to it, and items take a long time to load. Forth big issue is stock, I find a lot of items that are out of stock in every color and size but it’s still on the app as if you can buy it. I understand things might be waiting on delayed restock but if you can’t buy it period at least grey it out of something. Fifth not that big of an issue but still an issue is the retail stores don’t seem to carry men’s pants above 38 and xl, but on the site sizes go up into the 50’s so in store pick up is never an option.SquidnosisVersion: 10.5.0

Nice try.Nice try on the (glowing) pre-written review you had ready for me. Unfortunately, for both you and I, my experience on this app hasn’t been……. the greatest. Anyways let me get to why I’m here. I love old navy styles for my kids and the jeans fit me great, but the app is really starting to put a gloom on the shopping experience for me. When I’m happily scrolling threw items and I almost get 2/3 of the way down, the page reloads, completely deleting the whole section of clothing I was just admiring and replacing it with different clothes. The clothes I now see are the ones that are supposed to be at the bottom of the page (guessing here). Also this hasn’t just happened once, this happens EVERY TIME I scroll down 2/3 of the way, and it’s been happening since I’ve had the app (1 1/2-2 years) every update I hope for the best but yet it happens, again, and again, so on and so forth. Please fix this issue. I would love to actually see every piece of clothing you have to offer and not bits and pieces of your collection. If I can screen record this happening I will send you the footage. I have tried everything to avoid the reload, scrolling slowly, scrolling really fast, exiting out and going back in to the category, deleting the app and re-downloading etc. Nothing has worked. Oh this is the third device I’ve had the app issues on, and this happens on both the old navy section and the gap section in EVERY category/section (I haven’t tried the other brands offered so I’m not sure about those) has this been a problem with any other app customers? Thank you for your time and hopefully I can have a much better time shopping with you soon..Jerryandkaitlyn15Version: 4.27.2

Not so greatI’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card. My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app..MissKitty69Version: 4.25.4

Constantly Logging In AgainThis app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app..CJSchochVersion: 4.29.0

Not fixed anything!This app has not been streamlined or fixed any bugs I still haven't been able to sign in since day one!! It's beyond annoying and frustrating!! All it does is spin and spin and spin that's it even when you try to rest your password but here's the kicker it tells you we are deleting all your bank card info etc so omg!! Now you have to renter all that info well guess what you don't because you'll never be able to get into your app!!😡 I've done everything restart phone delete app reinstall app I even called customer service well of course you can see where that got me or I wouldn't be complaining!! This has been beyond stupid ! Whose working on these issues five year olds? Oh wait no because they'd probably have it fixed within an hour or less! Personally I'm done with the app and I'm almost to the point of being done with old navy I'm so sick of all the shirts having some cute kindness etc saying on them like a two year would wear the dresses fall in a pile around me because they're made for six feet and over collars that strangle because they're almost Victorian looking I wouldn't be seen being buried in them. ! If I could have given this review a no star rating I would have because it's not worth even a half a star these days. !.ItsabritthingVersion: 9.1.0

Stolen PackageSo I get a lot of packages sent to my apartment complex. Unfortunately I live in a place where ppl do steal packages (I’ve had items some stolen from me before). Anyway I ordered some items last month, and it was delivered on the 22nd around 2pm. UPS took a photo of the item…..but the issue is that they placed package ontop of the mailbox, which is a huge metal container with slots for each individual apartment. Normally my packages are inside my slot….but when I came home a round 5pm the package was gone. Other times where my packages get stolen, I just message whatever store and would get a refund. Not Old Navy, I told them where my package was dropped off, the time I got home, the time it was delivered. And they wouldn’t give me a refund. I even picked up a package that was in stock in the store—AT THE STORE—so I just wanted the refund for the items that were stolen. They said they already received the payment, and there was nothing they could do. But I just wanted the refund to reorder the items that were stolen (which I ended up doing anyway) but I just feel like they were so quick to deny my refuse request. Customer service really didn’t seem to care, so I just wanted to complain since this hasn’t happened to me before.😅😅😅.Temori21Version: 14.0.6

It could use some workI love shopping at old navy and when I realized they have an app I was like perfect (maybe not for my bank account but def for me!). So I was a little disappointed to see that the app is not pleasant to use. I don’t understand having to sign in after leaving the app for 2 minutes. There should at least be a box you can click so you can opt to stay logged in because after awhile it just gets annoying. Another thing that is infuriating is the shopping cart. It won’t save my cart items the way that it should. If I decided to start shopping but want to pay later so I leave the app…if I’m signed into my account why is my shopping cart empty?? It should be filled with the items I put in my cart. I’m just not understanding the point of signing in if I don’t get the perks (and bare minimum) of a saved cart. There could be so much potential but the fact that the basics are lacking is really concerning. Hope this is is something that can be remedied soon. I can’t tell you how many times I’ve almost bought something and then got too frustrated and just left it alone completely..Mocha dreamzVersion: 9.1.4

UnusableI just want to online shop but this app is simply unusable. For months now it says “sorry an error occurred” and won’t let me see items I favorite, clears my cart, or constantly requires me to refresh causing me to lose my place when I’m looking in a search. I keep coming back hoping it’ll be fixed and it’s just as bad. I saw it updated recently and hoped things would be better but instead it’s worse. I haven’t bought from old navy in ages because I prefer mobile shopping but the experience is too frustrating. Adding an update: I thought it would be fixed, still no. It won’t let me save items unless I’m logged in but every time I try to log in it tells me the page is expired. I used to buy from old navy regularly but it’s been over a year thanks to these issues. Other apps and sites have such a better experience it simply isn’t worth it. I don’t understand how such a big company can’t afford to develop a usable app? I sorted by recent reviews and saw that not only is this a common experience but this app collects way more data from users than it needs to. That’s my last straw, I’m deleting it and not wasting anymore time with Old Navy and Gap..Qweerty1Version: 9.1.4

Terrible appThe ON brand is what it is but this app is THE WORST. It constantly signs you out. If you dare lock your screen, switch to another app, or even just take a second to breathe it restarts the app from the beginning or worse, half the time it just logs you out completely for no reason! I’ve reinstalled the app several times over the last year or two to try and fix this but no it’s just very bad app design. All my other shopping apps have zero issue keeping track of where/what I was shopping for and don’t completely reset or sign me out just because I answered a text message. (For reference, I’m using a 12 pro max with over 150 GB free so it’s not like my phone is running out of space to allow the app to function properly. No other apps have these issues and I force quit apps regularly to keep my spring board clean.) Sometimes the app doesn’t even sign me in all the way. It will have my name at the top of the Home Screen but tell me my cart is empty because I need to sign in even though it will load my previous orders or other private account information. So am I signed in or not? Trying to use ON cash or other rewards is a huge headache. You’d think that’d be one thing they’d make sure is working right but it doesn’t. I had ON cash expire because this terrible app wouldn’t let me use it even though I had all the qualifiers. It’s junk and it’s unfair. The app is so frustrating to use that I keep deleting it and then I think I can try again a month or two later hoping that maybe the last few updates have fixed it but no, they don’t fix anything. The mobile website isn’t that great either, I also have problems with it a lot but the amount of frustration this app causes coupled with the not-so-great website functionality/reliability honestly has made me not shop at ON on several occasions..CleverNameGoesHereVersion: 9.1.3

Major bug issues on the App.Created an account and placed an order, exited the app, got back on day later to check shipping, tried to log into my account, it said my account didn’t exist and had no existing order, so basically the app lost it, I called customer support they found the order, so I mean, it’s whatever. It was delivered, just had no tracking and no History the order ever existed. Would also like to include that, everytime I open the app it instantly says “uh oh unable to connect please try to refresh” like it didn’t even try loading it just instantly says that when opening the app. Also, when logging in to my account, it takes 2 try’s every time, like that’s so inconvenient to enter my email and password TWICE just to check on an order. After the first attempt, it says “uh oh! We weren’t able to complete your request! Please try again” EVERY SINGLE TIME, but After the second attempt it works, of course lol, that’s literally annoying. I love shopping online for old navy but the app is so inconvenient. Would like to know who even rated this a 5 star..Nikita atkersonVersion: 4.28.5

Barclays Credit Card associationDO NOT, I repeat, DO NOT GET AN OLD NAVY CREDIT CARD. They’re no longer with Synchrony. Barclay will not wave anything as a one time courtesy. I paid my account off and they’re still charging me. I called to get it waved and they still will not remove it and said I HAVE to pay it. I did not have this issue with Citi Bank when paying off my other credit card. They’ll express that they “listen” to customers but Barclays is one of the worst banking systems that I’ve been through. I will not use this account any longer while they’re with Barclays. They will not get more money out of me. I don’t appreciate being lied to when they express they “take care” of customer’s needs. Yet here we are. I asked to speak to a Supervisor and I did not get transferred instead was told why I need to pay the amount. I don’t appreciate Barclays service and to avoid problems, pay with a different credit card to get rewards. I’m truly disappointed with the banking system Old Navy chose to go with because I spend hundred of dollars every single year and never had an issue with Synchrony..Usernamekc94Version: 8.3.0

WorthlessI seriously give up on this app. I’ve given it so many chances and it never improves. The Face ID option never works. I will open my phone using Face ID and be in the exact same position and it says my face is not recognized. Then, when I finally log into the app, I always get error messages. Either something can’t load and I have to refresh, or the app is unavailable at that time. Every time I navigate to a new screen, I get a new error message. The app will reload while I’m scrolling through items so I lose my place. Half of the items I click on say “sorry, this item is sold out.” My favorite is that they’ll run a “sale,” but will mark the majority of their items as new or best sellers so they don’t qualify. Sorry, your clothes are not worth $50. Finally, nothing is ever in stock for buy online and pick up in store. Yet, when I go into the store they have plenty of the items in my size they claim were not available. Clearly they do this so you can’t get the online sale prices they offer when you choose pickup. The only good thing is the rewards system..Allieo54Version: 4.29.0

Worst App Ever!Zero stars. Updated app again & again and recent Christmas update doesn't even work, it just keeps trying to load and doesn't! How do you keep updating an app, fix none of the issues, and even make it worse?! The app worked properly after they fixed the scrolling issue where it would refresh the list everytime you scrolled down. That took almost a year to get fixed. It was working fine early this year. Then they changed the app where you have to sign-in and since then the app hasn't worked properly at all, now it doesn't even work. Forget the app not letting you sign in, so you can't place an order, meaning you can't use the app. Almost all year one can't view your Cart, and you can't view your Saved for Later, it stalls trying. Now you can't even view items. Essentially, you can't shop and place an order from this app for almost a year now. The website is also slow, the ads stall the website, ithas too many pop ups, and they time limit your shopping experience deleting yourt cart now when you shop, the app was better latelast year, this is nonsense! Old Navy takes way too long fixing the app and when it's finally working, they make an update where something else is wrong. Now how long is fixing this issue going to take because no one can order from the app and it's the holidays? I hate saying it, but the departments in charge of making, updating, and fixing the app & website for Old Navy have been doing a terrible job with both. Fix all the issues then update the app, don't give customers software that doesn't work and function properly. The app is not worth taking up space on my phone if it's useless and non-working. And what's with all the high waist pants, because I can't find regular waist pants from Old Navy I haven't bought women's pants for well over 2 years now. And neither the website or app as a pant type filter like regular waist, high waist, ultra high waist, low waist, etc. There should be a fit filter..AngrymonkeymermaidVersion: 9.1.4

Eternally glitchyI love Old Navy, but this app is terrible. For as long as I’ve had it, it constantly has some bug or another. Updates are infrequent and with each version that is supposed to resolve one issue, another glitch is created. First, it never remembers my login information; even with TouchID enabled, I have to type in my login, and it doesn’t do the Keychain autofill/suggest either. And then after entering my credentials, it insists on showing me how to use the app - like a tap-through tour. The second most frustrating issue is related to browsing items. In the search results page, at some point in scrollling (typically toward the bottom of the page), it’s like the page refreshes and suddenly returns only 2-5 results, resetting my search and location on the page. I also wish there were more specific filter options, like by materials or inseam style or length. I won’t be continuing to shop at Old Navy via this app, but hey- maybe that means I’ll stop giving them all my money!.AugtisticVersion: 4.26.6

Unable to sign in through appSo before this new issue (within the past 4 days of not being able to even sign in), I previously had to sign in 2x in a row each time to shop. Annoying yes, but sometimes I didn’t mind since I was so excited for the deals. However now, forget it. I can’t even ‘sign in’ into the app. I put all my info in, and it just stays idle, waiting for the app to load (but never does). After patiently trying several times, I re-start my phone thinking it would help, nope. I then delete and re-download the app, same problem. It will at times tell me my attempted log in session expired. I give up. I went ahead and went directly through the Old Navy website through my phone, but everything takes much longer. Everything is much faster and quicker on the app (usually), so I gave up on searching what I was looking for through webpage and didn’t buy anything. I’m an Icon member, so I’m a very frequent shopper, but this current issue has me avoiding Old Navy all together. Please fix the bugs. Thank you!.Az714galVersion: 5.7.1

App is annoyingAnytime I navigate away from the app, even for a second, it takes me back home, making me have to start my search all over again! That is annoying! Please change that. Maybe if I’m away for more than 10 min it can time out but if I need to respond to a text or do anything else I shouldn’t have to be forced to start over again from the home page! Also when searching for “womens dresses” I am unable to filter the results by size or anything else and I have to figure out what is available. That is super annoying as well. Also, don’t show the item If it’s out of stock! Take it down. Nothing worse than spending 15 min browsing only to not have anything in my cart because either it’s out of stock or my size isn’t available. Big reason why I don’t shop online with old navy. It’s too much trouble for basic clothing I can order from Macys or JCPenney where their apps are more thoughtful and efficient..MelRBelleVersion: 8.3.0

Worst Shopping AppI have many many many different brands of clothing apps on my phone. The Old Navy one is by far the worst one. It seems like it’s 5 years behind the other brands. It constantly freezes and asks for me to sign in. Now every time I open the app and sometimes when I’ve been on the app for 5 minutes it asks me to sign in. Then, it says I have to verify my log in on the website. So I do, then it still continues to ask my to verify my sign on like someone is just really out here trying to hack my old navy app. I don’t mind having a verification, but have one that actually works. This app makes me never want to shop online here because every time I do I get frustrated with the app bugging out and asking me to login and verify my account every 5 seconds. They added the Face ID to log on, but it’s also a joke because it will scan my face and log in then guess what.. it asks me to verify my account for the 100th time today. Really disappointing because I do love Old Navy..3573278Version: 8.9.2

Worst shopping app everI have purchased a lot from ON and Gap over the years—half my closet is from one of these stores. But the app has consistently been the worst shopping experience of any app I have used. It never remembers my login credentials even with Face ID saved, I have to go through the tutorial on how to use the app every time I log in, and it randomly crashes with a screen saying “something is wrong” multiple times, sometimes 3 or 4 in succession. I’ve had this experience for years and years with this app and can’t believe the developers aren’t aware of it by now. I don’t know anything about app development, but the only other app I have even remotely similar issues with has multiple brands within the same app so maybe putting the four brands together on one app just doesn’t work. I would gladly have BR and Athleta as separate apps to make the ON and Gap shopping experience more seamless. To me, those two are each in a different category anyway and should be separate..AllielikesjazzVersion: 4.28.3

So glitchy you may as well use the websiteI want to like this app because i like old navy so much….but it’s so frustrating! It’s constantly refreshing and than bonks and crashes. It always says “oops something went wrong” and says to refresh but you just keep getting that message after trying to load any page. It also doesn’t scroll properly to the next page backs up to where you already browsed. Lastly it doesn’t allow you to add the rewards to your checkout here. You have to go to the actual website to check out and than if you want to use the app you can go back there and thankfully the rewards stay in the cart from when you added them on the website. Honestly I think I would just rather use the website for shopping at old navy. At least it doesn’t crash constantly and you can add cc rewards there without issue. No sense having this app. No sense at all..JlscharpVersion: 5.2.1

Items not loading on the appBefore anyone says anything, yes, I have checked my wifi connection and other technical bits before opening the app. Everything on my phone is fine. The app is up to date. My phone isn’t old, and my iOS is up to date too. Everything should work as it should. However, when I open the app, the homepage is perfectly fine and I can see the ads for the latest buys and whatnot. When I click on my cart, or I just try to browse the categories, the pictures of the items are not populating. The item name and price and everything else is showing up, except the picture. I’m not sure why, but it’s been like this for a week now. I just use OldNavy on my computer, so in reality it’s fine and I’ll still shop there (as a teacher, it’s my fave store). But, sometimes I don’t wanna be on my computer and I’d rather use my phone lol. Might be a weird bug, so I doubt it’s my phone since I’ve tried and tested all the necessary things..Goen92852Version: 17.8.0

Can’t use Apple Pay and get free shippingI placed an order a couple weeks ago, my fiancé didn’t end up liking the sleep pants or jacket I got him so I returned everything only to realize I was charged shipping. I figured I made a mistake. Shrugged it off. Then placed an order this morning. I was logged in to my account, went to checkout, chose Apple Pay, made sure I chose 3-5 day free shipping, double clicked to pay, order placed. Then go review my order in the email and see I was charged more, I went back to see what changed. I was charged shipping again, so now I know it wasn’t me a couple weeks ago. I called customer service and the lady told me that because I used “guest checkout” with Apple Pay, that’s why I was charged for shipping. I told her I was logged into my account. She gave me some attitude but ultimately refunded shipping for both. So you can use Apple Pay and pay for shipping, or you can use a CC on file and get free shipping. But you can’t use Apple Pay and get free shipping..AJ2353Version: 8.9.2

App keeps reloading while browsingMy recent experiences with this app (the past few months) have been awful with the old navy app. While browsing, the app will reload and show other clothes and not the ones that I had been previously looking at. After a few swipes down, the app reloads itself and instead of picking up where I was it loads all new clothes, and will have a limited selection. For example, if I choose to look at dresses… I will scroll down and after a few swipes going down to look at the dresses, the app will glitch and start reloading the view and I am seeing a different set of clothes and limited view (a couple of swipes and that all the clothes available, when previously there were a ton of dresses. If you are not able to support the scrolling, go back to pages of clothes to help. I won’t buy online using the app anymore because I can’t view the clothes..Sparky711Version: 4.26.6

AWFULThis app is garbage. It constantly logs me out even though I select the option to stay logged in. When I try and log back in, I always have to change my password because it won’t recognize my login information. On the rare occasion I decide to shop on the app, it’s super slow and every few seconds I’ll get a “something went wrong” pop-up and I’ll refresh and it pops up again. This will happen whether I’m on WiFi or using my phone data. Shopping is not worth the hassle of this awful app. Forget about trying to view your favorites or your order history. It’ll display for a few seconds and then show a white screen. Making a credit card payment is impossible, I typically give up on trying to make the app work and will have to log in through the desktop site. I’ve been a cardholder for 3 years and using this app has made me decide to close my account because it’s consistently a bad experience..YmsrnVersion: 8.4.0

Horrible and AnnoyingThis app started crashing for me a while ago but this is the last straw. I could get over the fact that it kept signing me out only because I had Face ID on so it was quick, but a few months ago ALL of my favorites were cleared out and I was so upset. Not only were they cleared, I could not (and still can’t) add anything to my favorites anymore. When I try to I get a message saying they removed the item because they’re out of stock?? which they obviously aren’t. I began “saving” my items by putting them in the shopping cart then moving them to the “saved” section which was going fine. Well today, not only was my shopping cart cleared but so was my Saved items 🤦🏻‍♀️ So frustrating! I tried logging out hoping that would fix it (Face ID feature was on) but it didn’t. My email was not saved as it usually was so i had to reenter all my info, how annoying. FIX THESE PROBLEMS OLD NAVY.Steph2366Version: 9.1.4

Can’t check out or sign inI love old navy. But this app could be the thing that makes me quit shopping there altogether. It’s SO dang hard to check out. I’m always signed out when I go to checkout, and when i try to sign in, the “sign in” button covers the password section. I have to click a million times to be able to type there. And now, when I try to checkout or sign in, the app just keeps loading and loading. I didn’t buy sale items yesterday that i was really looking forward to because the app wouldn’t let me checkout. Now I can’t find those items in my favorites to see if they’re still on sale, because I’m logged out and get stuck on the loading screen when i try to log back in. I have a baby, so I only make trips to stores when I absolutely have to. Old Navy is not a “have to”; so since your app STILL doesn’t work (i emailed months ago), I think I’ll just find a new store to shop at..Elly101Version: 8.8.1

New items and selection- and perks for cardholders are all limitedIt seems for the last couple years the clothes haven’t changed at old navy. I see the same stuff and it’s redundant. For cardholders there aren’t really enough perks to justify having the card, the sales are the same and the cash bonus bucks are more than the points given and anyone can get that- even without a card. Another issue is cardholders should have free shipping and not be expected to order 35 or 50 to get it! I’m disappointed with old navy because the clothes are generic at best with old navy emblems. There’s nothing better about the quality and I’m most likely going to close my card and shop at Burlington or Marshall’s- they have more of a selection and prices are better! The alternative is gap and they are generic also but twice the price. I see a problem in the near future for this company if they don’t step up their game..Kwestonjr1Version: 4.22.0

Horrible customer serviceI have been an old navy shopper for many years. I usually just go to my local store and have never had an issue. But due to Covid the store was closed so I decided to order online. I ordered 7 things. 1 of the things I received in my shipment was the wrong thing. I called old navy customer service after ONE HOUR of being on hold. I FINALLY got through to someone. They told me they were going to send everything again and that they would also send me a postal sticker to return the items I had received. Fast forward 2 weeks I get the new shipment of stuff (IT IS STILL WRONG) fast forward a month and I STILL HAVE YET TO RECEIVE a postal sticker to return my Original order. It has now been 8 weeks. No sticker in the mail. Very very frustrating customer service, it is virtually impossible to get ahold Of anyone to fix this and now I have double Of everything . Cool. I’ll be canceling my old navy card because of the lack of customer service..Someone who lost 100$Version: 4.24.2

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