Banana Republic: Shop Apparel Customer Service

Banana Republic: Shop Apparel Positive Reviews

Simplicity at its bestI truly love the new linen this season. I keep collecting more and more pieces. Every where I’ve been in one of my outfits I constantly get compliments. I work in a retail store, where I have to wear our line of clothing. I mix the pieces easily with Banana Republic, the look if simply beautiful. I truly believe the way I incorporated Banana Republic into my everyday life, has made me a top sales person at my store and I’m sure I drive the traffic up in our community store as well. I want our clients to look and feel the best, so I often refer them over to Banana Republic’s store to complete the look. I call it “simply beautiful “ effortlessly gorgeous. Banana Republic makes it easy to walk in and walk away accomplish. LaJones.Mrs.singletonVersion: 11.0.0

Lost or stolen package $300 and no option for refundI bought over $300 worth of clothes online and they shipped through the United States Postal Service, which is very unreliable. Verified with my camera cameras, no delivery and I notified an animal republic and there’s no option to submit a claim or refund. Don’t order online because they shipped the United States Postal Service and theft with the United States. Postal Service is rampant. And then you’re stuck losing hundreds of dollar with no option for any type of insurance claim. Learned my lesson expensive lesson but learn learned my lesson not to buy clothes online through Banana Republic app..Rpete9Version: 17.5.0

Difficulty purchasingI was disappointed when on Tuesday during the extended Memorial Day sale of 40% off I couldn’t complete my purchase in the app. I had 2 pair of jeans in my bag but kept getting an “I’m sorry something went wrong” message. So I restarted the app only to find my bag empty. So I re-added them and then when trying to purchase received a json error which I sent to support. They replied with “I’m really sorry but we can’t reproduce your issue, you can call our support line to get help”. To receive the highest customer satisfaction score from me, BR would have called me and made sure I completed my purchase. That would have been a win for me and for BR. Instead I’m not satisfied and BR didn’t get the sale on that day. In general I like the app and prefer to shop there. It’s convenient and fairly easy to use when it works like it should..BarryNaybackVersion: 4.12.1

Improvement needed customer experienceThe design is clean. Websites are always more clunky on phones because their platforms are not necessarily compatible, but that goes for any website. The BR app is designed well graphically appealing, but there is no option to automatically sign in so you have to put in your password every time you open the app and you always have to verify payment information, these should be able to toggle on or off as options to improve the customer experience, obviously if I’m downloading the banana republic app, I shop there regularly and want and easy check out experience..SeeErunfastVersion: 4.10.0

Mostly greatOn an iPhone 13 iOS is up to date. I love the brand and app has been made easy to use and navigate, but there is one issue I have with it. If you switch to another app and then come back to the BR app you will usually be sent back to the home page from wherever you were. So if you were searching for items and sorted by price and had set filters for sizes, style, gender, and ect. You will have to set those again each time. Can get annoying after a few times. I sometimes prefer to use safari to browse BR for this reason..JLF100001Version: 9.2.0

Great BUTIt’s much easier viewing items on the app as I find the BR website super slow, especially if you’re on your phone shopping. I was actually told by BR customer service that the site ‘chooses’ other browsers over cell phones all the time. So I was thrilled to get this app where browsing was way easier. BUT, when you try to check out on the app, it doesn’t work!!! I tried 3x to check out. Added promos, hit check out, and it just stalled forever. I tried several times with no luck. Had to go back to regular website to complete check out..GadjacVersion: 4.14.0

Have to sign in everytimeBeautiful app. Looks really clean and easy to navigate. Having to sign in every time I use the app is annoying. Also the app does not keep track of any of my orders, or points, or rewards. It says I have zero recent order and points. Also, not sure how BR screwed this up but they basically stole money from me. I sent back 2 items for return as they shipped incorrect to me and BR only credit refund me for ONE of the items. I’ve never experienced this before with any other merchant. Maybe next time I shop BR it will just be instore as they don’t seem to respect their online customers..BR do betterVersion: 4.22.2

Find it challenging finding itemsIt’s possible I’m not using the app correctly, but if I am my biggest complaint involves applying filters to narrow down searches. If I want a pair of black pants 29W-32L and apply the appropriate filters, the results will include items which correspond to any of the filters whereas, in my opinion, the results should only include items corresponding to all the filters simultaneously. In other words results will not necessarily include pants which are black and 29W and 30L all at the same time. They also include any pant which is black, and any pant with 29W and any pant with 30W. It’s likely this is intentional on the part BR so customer is exposed to more items in order to increase sales. Regardless, it’s very frustrating..SW3RVEZVersion: 4.23.0

Good experienceSince it’s really hard to find tall Woman’s clothes most of the stuff I get is from one of these stores or the outlets associated with the brand. This app has helped me establish a modern functional capsule wardrobe to suit my post COVID lifestyle adjustments. If you developers read this, I clip and paste and send my inventory to my AI application and make my outfit and packing list with it. Also helps with getting dressed for the day. Would love to see a way to make this part of the shopping experience.DebarbieVersion: 15.4.1

BrokenThis app used to be great but recently it’s gone downhill. The new Rewards setup is buggy and confusing. Redeeming rewards in checkout is not intuitive. The UI is unclear. Lastly, I’m unable to checkout in the app with my BR card. The checkout screen is stuck in a loading spiral. I have the latest app version so I’m not sure what the issue is. Hoping BR can make the fixes that this app needs in order to be useful. Until then, I’m sticking to the web experience..TechMunchVersion: 4.28.3

Banana republic reviewI think you’re app is super easy to use, compared to other company’s apps. I absolutely love that you have multiple pictures of items on different body’s / angles not just off a hanger. Also that you offer a 3D image of someone wearing the item is amazing. I makes me visualize what I would potentially look like and I’m more likely to buy it because of that, and the convenience of your app. Thank you for being an amazing company and having such beautiful things xoxo.Aurora9316Version: 4.23.1

Love many features, but frustrating inconsistenciesLove the clothing and style...And, I love how you can go back and forth between all the “sister” stores, the app, and the online stores and your cart updates without re-logging in. However, some discount codes only worked online and not in my app cart. Also, repeated attempts to sign up for the Banana Republic email list only produced emails and discount codes for the other sister stores (that only worked for their items) – and NEVER Banana Republic...Small glitch maybe but, kind of frustrating and time-wasting..HarrisonHouseholdVersion: 4.20.1

I don’t need to be told how to use it every timeLove pretty much everything about the app!! However, it has to show you have to navigate shopping every time you open the app. I appreciate that it will sign me out and require a sign in every time. But, please don’t make me tap through all the navigation reminders before I can just shop! Also, it would be nice if it was easier to leave a review for an item I purchased..Aray987Version: 8.7.0

Attention All Gap Shoppers!!If you have a Gap/BR/Old Navy/Athleta credit card - you HAVE TO use the app!! So many folks don’t link their cards to the app and they fumble through email or their wallets looking for their rewards, don’t know if they have them, or worse yet, lose them!! I always know exactly how many rewards I have and have them in my app! I love knowing exactly how much room I have on my Gap card, how many rewards I have and I can use the coupons IN STORE!! So easy!! Easiest shopping app I’ve ever used!!.AymlesVersion: 4.16.1

Continuing to crashFace recognition works & works & works & works & works & works & works( you get the picture). However the app doesn’t. I can’t put anything in the car without having to close the app and reopen. I have had to delete and redownload 3ed time since the “Barclays” redesign. I also have to input fill email and password when I like to stay logged in. I don’t know what gives. But I am. I’m waning away from BR..DotadeVersion: 10.2.0

Addiction FixQuick access to seasonal drops. Love the occasional in app discounts but would love them to be higher than 20%. I also Appreciate the cardholder perks but also could be better. Overall a great app. Only suggestion is to enable all access members keep high demand items in cart for one hour v 30 mins since there’s a $35 spending minimum for free basic/standard shipping. Also allow split payment option..Patto305Version: 17.5.0

Fix the bugsI like the layout of the app. However many times during my shopping i was got kicked out of the page after scrolling down for 10 minutes and had to start browsing from start again. Sometimes i haven’t been able to save my selection. I think too many bugs and app needs better maintenance than anything else..Sahity sahabasVersion: 10.4.0

Great appThe interface is intuitive and easy to use for the most part. Most of it runs pretty smoothly. My only complaint is every time you tap a link, there’s a slight wait time for loading (1–2 seconds for every new screen). And managing your credit card from the app usually means you have to type in your password every single time, which is a slight inconvenience. Overall though, a convenient way to shop..Jeff------dVersion: 4.16.3

Great App!!App is super easy to use and streamlines shopping at any of the Gap brands. Love how items from other brands remain in your cart while still shopping in another. It makes using rewards and discount codes easy as well. My only complaint is that the cookies setting pops up every time I open the app, wish there was a way to disable that. It’s a minor complaint though. Overall a great app!!.Rpm1nDCVersion: 10.0.1

Please fix the appThis app used to be great. However when I’m scrolling, it will either not load, scroll to the end of the section, or just show 5 dresses instead of all the dresses. This is very frustrating. Another request is can you please bring back the petite tab. Right now, you have to go to special sizes and not all items are loading..Kellyco98765Version: 4.26.8

One of my favorite online stores!I shop BR online frequently and love the rewards program. There are perks to using the BR card since I wear the clothes so much. I do feel there could be improvements to making the online checkout more fluid. Using reward points could be more streamlined and user friendly. I do love the free shipping and different options. Not a complaint!.SavvyncshopperVersion: 11.7.3

UselessI use to love this app. I purchase items from BR and Gap all the time. Recently this app has become useless. Error messages every which way I turn. Can’t load items to shopping cart, can’t update shopping cart, can’t check out, I can’t even browse the available items without getting the “something went wrong”message. It’s been like this for MONTHS now. I think it’s time you app Dept hires new staff..NGV007Version: 4.17.0

Everything In One PlaceUpfront, Banana Republic is my favorite store in the world. Full stop! The ease, efficiency and intuitive functionality of this amazing App just puts them that much more over the top! It has everything I want in one place, even things I can’t find in stores, and they get it to me within a few days! Banana Republic keeps me with that winning feeling!.Cabanne7KidVersion: 11.7.1

Difficult to shopI like the app’s pics and smooth transition to browse but every time I leave the app to do something quickly and come back, it resets and requires me to start from the beginning, having to put in all my preferences again. I have to search for what I was looking for. At that point I don’t even want to continue shopping..RabelluVersion: 9.2.1

One of my favorite shop appsBanana Republic made a fantastic app (it’s one of my all time favorite shopping apps for clothes). I love how it’s so convenient searching for new items in the different tabs. Banana republic is one of my favorite stores and I find myself opening the app frequently (almost daily) to see the new drops that are constantly happening..CriticangryVersion: 13.9.0

Improvement needsHello hello! I really love the app and how I’m able to switch between BR, Gap, Old Navy, and Athleta. However the size guide is missing from Banana Republic. I can find it on products on all 3 other stores. BR seems to be the only one not showing a size guide. A size guide should be available under “fit and sizing” and there’s nothing necessary under it. I’d love to buy from BR but I don’t feel comfortable and confident in purchasing without knowing what size would fit best. Please add the size guide..MrbgmailVersion: 8.3.0

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Banana Republic: Shop Apparel Negative Reviews

Loved Items Not Saving??As many other reviewers have mentioned, this app constantly logs you out if you happen to switch out of it for even a second, and although it should be very convenient to switch between the different stores within the app, it does not automatically pick back up in that store when you log back in which is frustrating to have to start your search all over again. My biggest complaint though, is that after browsing hundreds of items, and favoriting items through the entire time, I’ve tried countless times to access my favorites list, only to have it show as empty. I’ve attempting every possible thing I can thing of — restarting the app, checking for latest versions, shopping through the browser, etc. All the time I spent browsing was wasted, and I don’t even feel like going back to look for some items I REALLY loved. Why is this so difficult? It seems to make the most business sense to have customers find all their favorites in one convenient place….SleeperAgentCVersion: 9.1.4

Horrible shopping experienceI love BR but hate the BR app. I have tried several times to shop on this app and each time the experience is horrible. For starters, they need to have white space between the pictures/items. Right now all the pictures run together and it makes it difficult to focus on the items. They should change the white font to black and it absolutely should not be over the picture -this makes it very difficult to read and it distracts from the picture. Additionally, the photos are not conducive for an online shopping experience. It doesn’t give you a good feel of the item such as, the fabric and the cut. The photos are more appropriate for Cosmo magazine and do not give their customers a full and clear picture of the item they are selling. They should take some pointers from the Anthropologie or Madewell app. Until they make major changes to their app, I will only shop in person which happens less and less each year..Tamara MellVersion: 9.2.1

Warning Company may cancel Orders RandomlyTERRIBLE SERVICE. WILL NOT BE SHOPPING ONLINE OR AT THIS STORE IN THE NEAR FUTURE. What a way to make the holiday shopping that much more stressful! Somehow an online order that I had was cancelled got flagged for and NO ONE can seem to tell me WHY it was cancelled. HOW INCOMPETENT. Also, they gave me a gift card to try part of the purchase again. And the gift card that was given BY THE COMPANY was FAULTY. I have never had such a horrendous customer experience. To put the icing on the cake, I was told BY THE 2nd CSR that if I put the items in my basket they would stay for 24 hours AND that there was a mismatch with the banking information given that caused the transaction to be faulty. Essentially this accuses me of the wrong doing. Well, I called the Bank and they have no record of that transaction having any incorrect information. Also I spoke with the next CSR after I called again and he mentioned that items that are in your cart can still go out of stock. This directly contradicts what that first CSR on 11/28 I spoke with said. I DO NOT APPRECIATE BEING TOLD I WAS IN THE WRONG WHEN I WAS NOT NOR THE WASTE OF TIME THIS COMPANY HAS BEEN GIVING ME. The first customer service agent 10/27 and the third 10/28 I have spoken to were of good service with the first being great in helping me place part of the order. At this time, I was told there is absolutely NOTHING I can do due to the COMPANY'S INEPT MISTAKE until at least MONDAY. Overall, way to make the customer feel completely and utterly unsatisfied!.JollytrollieVersion: 4.25.4

It’s just a shopping appWhen using a shopping app, I want to be able to navigate across the products, see images of the products- plain and clear, search for the items I’m looking for, and check out. I don’t know what the product team did with this app but it’s unusable. When navigating different product categories I keep getting bounced to the search box, which is longer functions like a search box. Why is there a pause and play button inside the search box???? as I’m navigating the categories the search box keeps hijacking my cursor and then pre-populating the search box with other categories. If I want to search, I will search. I have never experienced such a frustrating shopping experience as this one. Just strip out all the unnecessary functionality. Let me navigate the way I want to navigate..Greydog412Version: 10.3.0

Infuriating, Shoddy, and Bug-Ridden!I have been a BR (and Gap and Old Navy) customer for almost 45 YEARS! Yes, I am 63 and have been buying clothing from your company since the safari days. For a one-time world class apparel company, this app is a disgrace! From the constant requirement to log-in, to the lengthy delay when selecting any other function in the app, there is simply no reason to use this over the website! How on earth can BR not have competent app writers and developers?? It is simply a lack of attention to detail from several managers who must not be evaluating the user experience after an “update”! The app has NEVER been good for this reason. Please save your budget and put it in another BR company requirement; this app is an embarrassment to your business and makes customers cringe at what else must be going wrong for BR’s core clothing business!.WinemacVersion: 11.6.1

Terrible app. Use your browser.This app is awful. If I switch to another app for more than 1 second, it forgets which store I was looking at and takes me back to Banana Republic. So let’s say I’m looking at pants and need to double check something in another app - I lose the pants I was looking at. I have to renavigate to the store I was looking at, then back to the category of pants, then find the pants again. If my phone goes dark or i switch to another app for more than 15 minutes, it logs me out. I have to re-log in. I’ve asked it to use Face ID to simplify this process but it will only check for Face ID after I’ve logged in with my credentials. There is every disadvantage to using this app. It is far better to use a browser. The filters don’t work accurately. I am deleting the app because it was such a bad experience..Klklklkl4Version: 8.0.0

So frustratingThis app is constantly glitching. More than half of the time I go to use it there is a proble. Either I can’t access my past orders, it won’t go back to the original search page when I click on an item to view it or the fact that it frequently signs me out and then won’t recognize my password when I try to sign back in. I also find the way the clothing categories are organized overly redundant. I will search oast the same item at least three times while browsing which leads to be being frustrated and frankly bored so I just stop shopping. I am a long time banana customer and really like their clothes but I just can’t stand this app and as a result shop there significantly less than I used to..MelmcdcVersion: 9.1.3

UselessThe app regularly forgets you signed in and it doesn’t automatically do face id so you have to remember your password which totally defeats the purpose of Face ID! Since it’s in the app and not safari iPhone doesn’t remember the password. This means inevitably I end up resetting my password when it’s time to make a purchase. It’s basically just their mobile site with more steps. Also every time it forgets you signed in it makes you go through the stupid tutorial again. Annoying because a few times I’ve made a purchase only to realize I wasn’t signed in so I lost out on the points! I’m only giving it two stars because other retail apps I’ve tried over the years have been worse, but that’s a low bar..DhdhsnsksidhdvVersion: 4.28.2

Frustrating Shopping ExperienceI think BR has some fantastic and stylish clothes but I find the shopping experience on the app sub par. First, the fully body photos and cut off product names make it impossible to know what item of clothing you are clicking into. I waste so much time clicking an image thinking it’s for the jacket, when it was for the pants in the picture. And second - why aren’t all the pieces of the outfit “related” to the image I clicked on? So now I’m spending time searching for the suit pants to the suit jacket and can never be sure if I found the right pair. I find the hero images are not intuitive at all for what the link will take you to, and the product names are so long, you often don’t see shirt or pant or jacket in the title..Flux_Capacitor_Version: 14.0.4

SO MANY BUG ISSUESIn the past, there were issues with viewing past order details. Now, there’s an issue with seeing items. The app is showing items are completely out of stock although the website shows they are not. In addition, while you can still purchase these “out of stock” items on the app, you cannot view reviews thanks to the out of stock notification that fills your screen. Not sure why the app has had so many bugs lately, but it’s very disappointing, especially because I prefer to shop via app on my phone. The website design for mobile is very difficult to navigate. Cannot even leave app feedback because the survey on the app refuses to submit. Whoever is in charge of BR’s virtual platform needs to pay more attention..Anon12548Version: 4.25.3

Never works and customer service was no helpThis app has never worked for me. I mean like never, this has been an ongoing issue for years. I contacted customer service to fix the issue and they said there’s nothing they could do. I’ve never been able to sign in with my account which works perfectly fine on the BR website. I’ve tried to use the app when they’ve offered in-app only discounts and my sign in just does not work. I even created a new account and it still won’t work, I’ve cleared my cookies and cache and tried on different devices. I seriously don’t understand it. The worst part is that customer service refused to honor in in-app discount over the phone after I explained the ongoing issue. How this has so many 5 star ratings is beyond me..GinabonjerseyVersion: 10.6.0

Poor signin experience and forced updatesGAP BRANDS FEEDBACK: Love the brand and love the app except the signin experience. Why the forced updates? And even more so, why can’t the app remember signin credentials after the forced update? I don’t remember my pw (it’s auto generated on my chrome browser. So when I’m shopping from my phone, it’s annoying to always have to figure out my people nearly every time I want to use the app (which is often). I set up faceid (iPhone) and the app uses it sometimes but not most times. I ‘remember password’ on my phone and that doesn’t initiate either. I finally reset password and then the next time I sign it and it’s a forced update, and I’m in the same position again. So annoying!.LL1981Version: 8.1.0

Card integration still doesn’t workI deleted this app as it was just a wrapper for their mobile site. But they emailed me promising - after about six years! - integration with their store card. That is run by Synchrony, which is never knowingly not completely technically inept. But I have it a go. It didn’t work, as of March 29, when I got the email. I tried again, literally a month later. And still: “Error: We are unable to process your request at this time, please try again later. (1111)” (That’s their horrible capitalization and comma splice.) Why email telling me to try something when it doesn’t work? I’ll take the rewards to use their card, but Synchrony is a wretched partner and the integration failed at the first hurdle, and is still failing a month later. It’s pathetic, but not in truth remotely surprising..AlexgjohnsonVersion: 4.18.0

Many Petite items mislabeledPlease return Petite option to any item. This is offered for Tall but not Petite. When you select any given item, you used to be able to generally tap Tall, Regular, Petite to see what colors and sizes were available, if any. They removed the Petite option this way and now you have to go to special sizes. It becomes very problematic when you go to search for something specific. Example 1: I recently ordered a “Petite Luxespun Long-Sleeve T-Shirt”. I loved it and searched the site for other colors by entering that exact term. It produced results. I clicked it, selected a color and size, and ordered it—however, what I didn’t notice is that it did a bait and switch back to Regular sizes. I received the proper color and size but NOT in Petite. Example 2: I repeated this action with another item I previously bought and liked: “Petite Cotton Gauze Roll-Cuff Shirt.” I didn’t purchase this time, because I noticed the bait and switch. Please fix search problem and also make Petite option available on every item page that had a Petite option, like you used to have! Thanks!.Petite HelpVersion: 4.26.6

You Need New Web DevelopersI was hopeful your web team could manage to fix the same bug I’ve complained about on three occasions now, but this new update fails to address the same issue. That issue is broken search filters. Every time I try to filter by size the app displays results and as I scroll down the list it, before I can get to the bottom, the app does a Matrix shudder and the results become truncated. For example: I just searched the Sale page for my size and the results were 76 items. Before I could scroll to see all of those items the app did its little shake-shake and now I only have 16 items to view. It’s a hugely annoying issue and the web developers are losing potential sales from me. Either your development team doesn’t actually read or act on feedback given or they lack the ability to troubleshoot bugs and fix them. Either way it is a fail. It’s also is disrespectful of the time it takes to bother reporting bugs. Your costing BR sales and working to frustrate people away from your app. One star is being generous..Wade8675309Version: 4.27.0

Atrocious UXThe app never remembers your credentials and forces you to sign in every time. It also just brings you back to the home screen if you close the app for more than like 10 seconds, which means you have to ignore any interruptions, whether in real life or on your phone, to keep from losing your spot. Wanna respond to that text message? Sorry, app is done. Closing your phone to tie your shoes? Guess who’s starting over! The app’s design is nice otherwise, but these major functionality failures make the app completely unusable for anything but time wasting. Doesn’t matter how cool the car looks if it doesn’t have an engine. Like others have said, if you want to actually shop BR, just use the website..MikeMurphy955Version: 10.6.0

Missing Basic Features Like Apple Pay and Reliable SearchThe Banana Republic app has a clean design and is easy to browse, but it falls short in key areas. First, there’s no Apple Pay option at checkout, which is a major inconvenience. Most retail apps today support secure, one-tap payments—this should be standard by now. Second, searching by item number often yields no results, even when the item clearly exists on the website. This defeats the purpose of having a quick search option. These issues make the app feel outdated and frustrating to use. Hoping for improvements in future updates..Dahb81Version: 14.7.0

Horrid User Experience, Riddled w/ Technical IssuesThere is absolutely no way the majority of reviews are honest. Not a chance. This app has clearly had little-to-no investment in its user experience. To add insult to injury, it is kneecapped by infuriating technical issues that constantly force the app to refresh, never save your favorites, log you out, etc. The latest UI “update,” where items are displayed in full-width pictures with zero white space separating the images, thus creating cognitive load, is awful to navigate. Filtering capabilities are laughably limited. I could go on and on, but frankly, you all don’t deserve this free feedback. Invest in your user experience. Conduct research and hire product designers. This app is trash..Sta2345Version: 11.6.1

Disappointing AppI really like BR. It’s basically the only store I shop at because it’s good quality and great price. But what is going on with this app? I haven’t been able to access my credit card for over a month. Started out fine. But now I all I get is errors when trying to log in to pay off my credit card. Not even after bouncing around on BR customer service for 45 minutes could they fix this issue. Not to mention unknown customer data they could not explain. Yes, it’s a small issue but it’s bothersome that they offer a credit card log in and it doesn’t work after working with their customer service. Very disappointed..Prototype622Version: 4.16.1

Constant glitchesEverytime I open up this app, there’s problems. If I put something in the cart, it’ll disappear if I switch the page. Checking out? There will be issues as well. After the 15th attempt at checking out, I press the purchase button only to be told my order wasn’t placed. BUT WAIT, THERES MORE! When it says it hasn’t purchased your items, don’t you dare press the button to buy again. Because you will be CHARGED ALL THE TIMES YOU PRESSED THE BUTTON. customer service will have ZERO record of it. ONLY WHEN THE ITEM SHIPS, is when they’ll have some type of accuracy. Oh and if you think you can cancel the entire order, cause you know, you’re fed up and all, FORGET IT, because it’s PAPERWORK you have to fill out. IM SO DONE WITH THIS APP..MickeyyemVersion: 4.12.0

What happened?This app used to be great. But now you can’t add anything to your shopping bag until you sign in, used to be able to sign in with my fingerprint but now each time I have to manually login, none of my information is saved when I do login as it used to be, I have to re-enter my credit card number each time I login, then it suggests an address but then the address needs to be corrected, and when I select a shipping speed it hit changes at checkout to “priority” which is $22 so then I have to go back and start the whole process over. What is going on?? Please fix this!.JaalacVersion: 8.0.0

Why am I logged out while shipping?This app and the service behind it are built poorly. There isn't any other clothing retailer that logs you out so aggressively. You'd think they were building an app for the nuclear football or something. I went to place an order the app logged out while I was shopping and let me checkout while not logged in and didn't even prompt. Big deal, right? I call to have the order, which shares the same email address as my account, moved under my account and what do you know? They can't. My day job is a programmer and I can tell you that is likely due to the mediocre system they've developed to handle orders and the corners they probably cut to save some money..ArvinkxVersion: 4.25.4

App shows closed accountI had a BR card and had to close it due to fraudulent activity. BR issues me a new card with a new account number. However, with the new update, when I open the app and check my “wallet”, it’s making me select between the closed account and the new account to view. There’s no way to hide the closed account! I find that quite annoying and there’s so solution for it. I even called BR about it and all they can say is that “the closed account appears for record purposes”. Hmm.. Hopefully the BR app developers fixes this issue! Before it wasn’t like this so I’d say the new update isn’t all that great..Jennile07Version: 4.26.3

Not user-friendlyCompared with my other banking apps, I like this one the least. As far as the shopping part goes, it’s fine. My problem is that I cannot see if there is a payment pending. On multiple occasions I have paid my bill twice because I don’t see any sign that I had it scheduled already. It also frequently signs me out and there are multiple areas to sign in to, each with a different set of login/passwords- I’m constantly asking for password reset even though I save all passwords in the keychain. Just frustrating to use this app.ThedocrocksVersion: 4.27.1

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