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Epic Haiku & Limerick Customer Service

  1. Epic Haiku & Limerick Customer Service
  2. Epic Haiku & Limerick App Comments & Reviews (2024)
  3. Epic Haiku & Limerick iPhone Images

Haiku provides authorized clinical users of Epic’s Electronic Health Record with secure access to clinic schedules, hospital patient lists, health summaries, test results and notes. Haiku also supports dictation and In Basket access. Haiku works on both the iPhone and iPod touch.

Your organization needs to license Haiku and will determine the exact feature set and any applicable charges for your use of Haiku. If you are unsure whether you can use Haiku, please contact your administrative staff.

Epic Haiku & Limerick App Comments & Reviews

Epic Haiku & Limerick Positive Reviews

Smart links are a must have for HaikuHaiku is the platform I use the most to interact with my institution’s EMR especially on the inpatient side. My rounding starts with it, and most of my work is done from Haiku, reviewing recent vitals, labs, putting orders, adjusting meds, etc.. I also start my notes using the in-app dictation feature right after I see a patient and even do my billing from Haiku but unfortunately I cannot finish my notes in Haiku because of the lack of smart links that are routinely used in notes (meds, vitals, labs, I/O) to be able to properly bill. Without smart links in Haiku one have to go to the desktop at the end of the day to finish notes. To improve rounding efficiency smart links have to be added to haiku note writing. ALL providers use their phone haiku apps to round, I have rarely seen any use canto on iPad and thus more improvements and development should be done on Haiku. Update: still one year later smart links for writing notes are not available on Haiku. The goal is to be able for some providers to be able t do all their inpatient rounding work in Haiku from start to finish. Also would help to hav the ability to build notes in Haiku that can be copied forward and easily edited where necessary and the smart links are automatically updated. Jan 2024: any updates on this?!.Version: 10.7.2

How to improve app1.) i need vitals. Best all encompassing way is to have the critical care report page on desktop version that is at the hospitals. Critical care has all the best vitals info including I/o’s, drips, sedation, vent settings, vitals, etc. 2.) MAR. I need to see when last dose of lasix or albumin given and how UO responded and o2 responded etc. 3.) the purpose of this phone app is to have quick access to important info on the go. Sure could be used in a hallway at work but there’s computers there. I need this app for when I’m home on call. I need to be able to check on my pts at dinner, at the store, right before bed. To check on vitals, drips, I/o I have to call the hospital nurses for updates or they call me. This takes me away from my life outside from work. 4.) when placing orders on phone there’s less ways to modulate timing and frequency vs the computer app. This is a drawback..Version: 10.5.2

Limited but way better than CernerThis is a useful adjunct to the desktop version, though obviously has limitations in capabilities. I use it mostly for the photo documentation feature which makes it very easy to add pics - though some fail to load (but adding any pics to cerner is so tedious no one bothers learning how); to quickly check labs and imaging reads, and now to actually look at images which is a game changer. Also nice to be able to add orders without getting out my laptop while on call (process is kinda slow but oh well). The cerner equivalent is literally the desktop OS but on your tiny screen- impossible to navigate..Version: 9.9.1

Great functionality with login bug issueOverall the app provides access to some key features in Epic and is something I use daily. Thank you for building an app to help facilitate patient care. One particular issue which has become an almost daily occurrence is with the login screen hanging. I’m not sure if it is a signal issue or something else, but the app frequently stops after login and instead of timing out if a login is not possible it just hangs on the login. This requires you to force quit the app and then login again. If the app developer could please address this that would make the app far more functional. Another requested feature is the ability to edit an incomplete note and sign within the app itself. Lastly, the results are limited to the current encounter. Is there a way to expand this to be able to access results and notes for any encounter in the patient’s record, that would be very useful. Thank you for your consideration..Version: 10.2.3

Create separate Messenger App or Duplicate AppOverall, app functions mostly the way I want it. However, for providers who are multi-location and must use 2 different Epic systems/instances, it’s difficult navigating between two logins and/or devices. Is it possible to create a standalone messenger/secure chat app? Or even just a duplicate Haiku (different color icon) so that providers can be logged in at two different sites? Would be helpful for hospital workers/consultants. Thanks!.Version: 10.6.4

More CowbellThe notification sound does not wake me up, although the phone lies about a foot from my head on my night table. (It doesn’t wake my light-sleeping, bat-eared wife either, so it’s not a problem with my hearing.)The app is therefore not a replacement for my pager, because a phone call is always needed to wake me on call. We need some louder and more obnoxious options for notification sounds..Version: 10.5

Good start but serious work neededI have used Haiko for the good part of a year. I am in the move a lot around the hospital and it helps to quickly check a lab or someone else's notes as these things change constantly. Two issues for me are areas of improvement. I am not able to view all notes and sometimes that is frustrating. Other is I am unable to look up ahead schedule on status board all I have is today's board. And A lot of time I wanna see if a patient's procedure has been scheduled and what time like next week. I would be super valuable if we can dictate or addend notes using Haiko as I think it should be easy to make use of the phones keyboard and it will save valuable time and add usability of the app..Version: 5.3.1

IPad version?Medical information is very complex and full of details. While Haiku has done an admirable job of trying to squeeze all of that into the small form factor of an iPhone, it would be much easier to use if it was also available in an iPad version. In particular, order entry is exceedingly difficult in this small form factor, and I would love to be able to provide bedside order entry for my critical care patients..Version: 10.4.1

Oh EpicWell, I hate Epic, and I can go on a rant about all the things I hate about it, and Haiku is no different. It can be better in some ways. Nonetheless, I am grateful to have Haiku. It makes rounding easier, looking up recent results while talking to patients, and uploading photos of lab reports and physical findings in the record. Unbeatable!.Version: 9.7

Vitals!!!It’s actually not half bad, but what the actual hell, why isn’t vitals easier to assess. That’s such an easy fix that will make this app so much more useful. All we have right now is the last vitals, after clicking encounters, then scrolling down to open a pop up menu for only recent vitals. A really substantial improvement would be to assess the vitals easier and quicker with not just last vitals but a the trend. Thank you!.Version: 9.5

Notifications need improvement after upgrade to iOS 17After upgrading to iOS 17, the sound notifications for routine time sensitive secure chats and lab results are too brief and quiet. They are not loud enough to wake me in the middle of the night. This poses a workflow issue for people who work on call since we need to be able to both rest and respond to nursing messages..Version: 10.6.2

Please add custom alert soundThis app is (slowly) improving. I can do simple orders, review most labs, and easily launch Doximity for tele visits. Our hospital has abandoned pagers for Epic’s secure chat, which is where Haiku is letting us down. Epic needs a way to prioritize messages (i.e., wake me up for the critical question, but not when someone replies “Thanks!”) and I need to be able to tell Haiku to play a much louder sound for those high priority messages in case I’m asleep..Version: 9.3.3

Fix the room numbersRecent update changed room numbers to bed number and floor only. So when arranged by room number it’s all over the place. Please fix this issue. Otherwise decent app. Has many features. Not perfect. Could be better but has made rounding life easier..Version: 10.3.3

Sort of Okay...I guess ?As a medical resident, I can present right off of my iPhone to attending which is good, that’s is the future of medicine ... however The security is a bit overboard with having to type in my system password so frequently, why have facial recognition software if it doesn’t work, I mean it doesn’t work now with these masks but I digress. It would also be good to use emojis in the chat with others..Version: 9.3

Can’t install limerickI have been using Haiku and Canto for months now, but the limerick app never seems to show up on my Apple Watch. Am I doing something wrong? That said, Haiku is super handy for looking up labs and X-ray studies but as of this writing has no ability to write notes or for order entry. I understand some limited CPOE is coming, but for my most common orders - admissions and discharges, Haiku (and I believe Canto, too) - mobile apps are a no go..Version: 8.9

Haiku does workAs opposed to the previous review. Haiku does all the things the previous reviewer wished for. However the local shop has to turn on all the functionality for it to work. At our place many users do most of their work on haiku..Version: 9.1.3

Awesome AMAZING I use my phone over desktopI can't say it strongly enough Epic is great and the app is amazing I use my app over my desktop 95% of the time and IF the PACS system at your hospital is good, it is WAY faster to look at images when on call or walking the hallways.Version: 9.1.3

Please Add access to patient emergency contactsGreat app - would be helpful if you were able to access and view the emergency contact numbers on the patient demographics page not just the patient numbers..Version: 10.3

New Update Has BugsThe newest version prompts users to select a job at every log-in and frequently freezes after I select a job. The previous version used to remember the job selection which is much more reasonable and convenient.Version: 10.7.1

A little clunky but very usefulWorks for me as a hospitalist, especially adding orders while off campus. The secure messaging is very useful. But developers...please please please add customization for the app message alert sound in order to distinguish an alert on my phone from the 20 other hospitalists near me..Version: 9.7

Need improvementOne thing I wanted to see added is the ability to read patient messages. Very frustrating when I click on them and they’re empty. What’s the point of having Haiku if I can’t respond to those messages if needed..Version: 9.6.1

BugUnable to open, keep spinning.Version: 10.7.2

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