Groupon - Local Deals Near Me Customer Service

Groupon - Local Deals Near Me Positive Reviews

10+ YEARS OF FUN, FINDS, & SAVINGS!I have been a Groupon customer for well over 10 years. Throughout my time shopping with them I have experienced so many fun outings at prices that I can afford to not just take myself but friends and family. amazing deals on jewelry, electronics, and so much more! Groupon is my “go to” for Christmas shopping every year and at least half the people I get presents for asked me how I could afford such a wonderful gift and all I have to say is get on Groupon! their customer service is amazing I’ve never had any issues not be resolved within a matter of moments, and the representatives are always polite, professional, and empathetic. Their prices more times than not even be out there competitor, shall we say the “rain forest” store site? And we all know that the competitor doesn’t offer amazing things to do both when I’m in town or traveling! Groupon is everywhere I am, with hundreds of experiences to have fun! I have been with Groupon going as far back as when you had to print out your gift certificate and take it to the store, but now with this app all I have to do is just show them my phone and they slide it to show I used it it’s just that simple! they’ve connected me with lifelong merchants and places to go that I never would’ve even known existed if it hadn’t been for Groupon. so thank you Groupon for all that you’ve done for me and my family over the last 10+ years!.Myth143Version: 26.2.0

Fan-freakin-tasticI can’t believe I waited so long to download this app! There are so many great deals and I wish I’d have downloaded this app years ago!!!! I definitely recommend you read the reviews along with the fine print before completing any orders. The majority of sellers are legit and reasonable if you’re unsatisfied with your purchase or if it arrives damaged, but Ive ran into a few sellers (and im sure there are many more) that are just out for your money knowing that you are getting a pile of crap, and even make you give your first born just to get a refund, and they don’t feel theres a problem with it either. BUT for the most part, the majority of items or services on here are legit and it’s pretty easy to weed out the good from the bad just by reading the description AND I’d also recommend to read a few reviews on the particular item/service if you have and reservations or an offer just seems too good to be true, as I’m finding so many of them are true!! But still do a little research before you buy. Note: one item that I almost purchased was listen as the Naked eye pallet by urban decay, and the description looked good as far as I could see, but when it comes to cosmetics I’d double check the reviews because this one particular listing was undoubtedly a seller falsely advertising their product and taking advantage of whoever they could (not to say there’s not a legit listing on the pallet by another seller)..Empatic_ariesVersion: 21.4

Why I love Groupon!I don’t LOVE Groupon just because of the unbelievable local discounts from medical and dental procedures to family activities, live entertainment and more… Nor is it just because the website is easily navigated and the customer service is amazing. The best thing about GROUPON is the convenience and transparency they offer. I LOVE the fact that If I change my mind or have to reschedule, I have the option to trade my Groupon for a different Groupon at no extra cost. And, if I don’t redeem my Groupon before it’s expiration date, the amount I spent on my Groupon can still be used towards the regular purchase price. It’s really a win-win situation. Groupon makes it simple for the consumer to purchase or trade their Groupon’s directly on their website. There aren't extra forms to submit, verification delays, member limitations, penalty charges or hidden fees. More importantly Groupon doesn’t waste my time requiring me to follow up with anything after the initial registration. Redeeming my Groupons with merchants has never been a problem. The merchants are welcoming and have never treated me any different than the way they treat their other customers who pay full price. It’s always been a comfortable, positive experience and having redeemed over 100 Groupons I can honestly say I’ve never had one issue, ever! Groupon is a fair, honest, no-hassle company that provides me, my friends and family with unbeatable discounts on a variety of our favorite things. When I see or hear the word “Groupon” it always brings a smile to my face!.PrettymuddyVersion: 21.9

Groupon Experience 👍👍Every time I have ordered a Groupon offer, the experience has always been very pleasant & over the years I have had a couple issues, but they were always addressed quickly & resolved quickly. I love the vast array of offers that they have available every day & there are offers that can fill any niche that a person may have. Today I ordered some cupcakes & last year I ordered & bought a drive in a Lamborghini on a test track in the Auburn/Kent areas & OMG, it was absolutely incredible. I have always been a car guy, since I was a little kid, but that was & still is my passion for good ol’ American Muscle Car. Never in my wildest dream did I ever imagine that I would be sitting in the drivers seat of a Lamborghini, (well that is a little fib) as I have had dreams of myself sitting in the drivers seat behind the wheel of a Lamborghini, but in all those dreams, it never involved a set of keys. It was an incredible dream/bucket list item I could scratch partially filled, I would need to be in that same car, but on the autobahn to fully scratch that experience off my bucket list. Groupon, I will definitely be back to drive another ridiculously luxurious sports car, but I need to wait a few years till my boys are older & we can get them behind the wheel also😁😁😁 So good job Groupon, if I could give you 10 stars I definitely would. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.Matt_knickVersion: 19.9

Some hidden gemsI’ve been using Groupon for years, so I do feel it’s a good place to find deals. It really helps local businesses promote themselves as well. I’ve scored some big ticket items for a fraction of the price. If you sign up for Groupon Select ($4.99/mo) you get an additional 25% off. With all the money I’ve saved it’s definitely worth it, even if I don’t buy something every month. Their refund policy is fair, and I’ve even been pleasantly surprised when deals I purchased expired, but were automatically renewed for a few more months. Now to explain the 4 star rating. Over the years A LOT of garbage has gotten into Groupon. Really crappy merchandise from God knows where. Many of these items have hundreds + bad reviews, but Groupon keeps them on the site. I’ve been the victim of the great pic/garbage product scam. Often times people write that they can’t get the ahold of the company’s customer service. Groupon definitely needs to regulate these merchants more heavily or customers are going to lose trust in the site. Also the influx of national chains advertising the same deal multiple times diminishes the ease of use. JC Penney must have 50 “Deals” (all the same but different cover pic) for portrait sessions. Shutterfly? You REALLY want to sell canvas portraits and photo albums. I won’t buy one just because I’m annoyed that it’s every 6th deal. Obviously this isn’t a make or break for me as far as using the site. This is just my opinion of Groupon as a consumer. Happy shopping!.Mmurphy76Version: 20.17

Buying NioxinI bought 3 before. Love the lift. I just ordered 6 and I pray I get it because I never had problems receiving like others 6 cans hope they are all good. I tried returning a few things never got exactly what I paid for refund. I left 3 emails and no one returned my message. I been a chat that’s the worst she just tells me what they decide to give me. Now I’ll only buy it I know it’s the best. If I get crushed cans and have any other issues. I spent so much money on Nioxin with Groupon every shampoo, conditioner large bottles every one was receiving either no bottles or damage stuff. I bought at least 300 dollars of different types of shampoo & conditioner than the small traveling kits I think 4 and 6 I will have for a long time. I was losing hair. It regrew me hair in like one month I really started to notice. Stress will do that and my eye sight. So don’t stress. If anything goes wrong on this order bc I never got Groupon bucks or anything from them. They couldn’t get my refund right because they put the price lower on the floppy big hats Witt no adjustments for smaller head. Be careful bc I didn’t expect to lose more money. I understand I can’t get my shipping back. That’s not the only thing another cap and a massage I made before Covid and I got nothing near I paid for it. So people make sure you really want it. I was nice to give a review on first return and then I paid for that. I better get my stuff in perfect condition. I have faith never had a problem if so you’ll be telling me to shut up! Lol God please 🙏 I don’t need anymore stress just paid $32 y’all please send my stuff! Be safe all love Nancy 👏✌️.NYNanceVersion: 21.5.1

Groupon — Pros and Cons!I like to try various businesses, thinking of future possibilities with each choice. I’ve found several wonderful places that I wouldn’t have known about without Groupon! My very favorites include Me Spa, Soleil Med Spa, window washers and handymen. Also, we found awesome house cleaning people and fun activities we tried and loved. However...our ONLY NEGATIVE EXPERIENCE with a Groupon was with a company named Deep Clean Carpet Cleaning. i.e. He rescheduled twice, came to my home for a mere 35 minutes and then left. The carpets were not very wet, and when dry, they looked horrible, with missed sections, spots not taken out, etc. We called him (Steve) immediately when the rugs were “dry”(barely wet at all in many places). We explained the need for him to come back to redo those places. He agreed to come two days later, but did not come—or even call back. After that, we never heard from him again. We left 7-8 messages. Wasted money! We then got a referral from our daughter, who’s used this person many times. His name is Jordan. (Referral available for him upon request. Just PM me). He was friendly, professional, and genuine in giving us info about his experience and technique. He showed us a picture (swatch) of the before and after the two cleanings. The difference was VERY telling. The before and after was almost scary! To those looking for carpet cleaners, we advise you to NEVER hire Deep Clean Carpet Cleaners! There are several negative reviews about Steve’s work and customer issues , as well as positives ones also, in different places online. I really regret not first checking the info before hiring him!.Muggsy17Version: 22.9

To good to be trueI got this app because my friend was telling me about it and she loved it. I was skeptical at first because the app seems way to good to be true especially when it comes to the deals regarding going places like bowling, restaurants or hotels. I got it anyways and I tried it out. I loved it at first it was going so well. Then a few weeks later I had ordered a groupon for Denny’s and when I went to use it, it was saying it had already been redeemed but it was not. It wouldn’t be on my screen as useable if it was. Trying to contact Groupon was such a hassle because there is no number to call. You need to wait for emails which doesn’t help your problem immediately like most other places. When I finally got in contact with someone and told them my issue, they figured out it was their mistake but instead of giving me the money I needed to spend because the groupon didn’t work, giving me the money of the groupon back or simply reissuing a new Groupon for the same thing, they gave me a groupon credit which after that I didn’t want to use it anymore. I ended up seeing these bracelets from monogram hub that I wanted to get my cousins so I purchased 2 groupons and when I went to order the bracelets the groupon codes were never there therefore it wasn’t working. Again I needed to contact someone and again it took about a week. It just seems as if this app doesn’t really care what happens to the customers as long as they’re making their money. This app needs to be fixed and a number needs to be set up in case of issues..CaleyaNerediaVersion: 18.15

Long time Groupon fans but…We have made many purchases ranging from overnight stays to dining to personal services and products. overall we are pretty satisfied or we would not continue to purchase coupons. But some notes of caution – 1. some vendors substantially jack up the value price of the coupon to make the Groupon deal look better. 2. be aware of what the description does not tell you as well as what is included – for example the availability and cost of parking – we just paid $25 for parking in order to attend an event with a price tag of $19 per person. 3. linens and towels may not be as represented – I. E. Soft and luxurious as advertised or color not accurately reflected in the ad. make sure you know the depth of your mattress since some of the sheets are not deep enough for your mattresses, and whether you have a king or Cal King because they use different size sheets. 4. for cosmetic medical services, do some homework to learn how much of a product you will probably actually need. Typically the amount sold on a deal is not enough and you will need to purchase more, at the facility's going rate. 4. fine dining- be prepared for a 20% tip automatically added on to their "retail" value , & $25/bottle corkage if you bring your own wine –– also be aware that some of the certificates have a special limited menu from which you must choose your selections..Mattey's momVersion: 24.12

GranJo55I've been ordering from Groupon for about 4-41/2yrs. So far I've been perfectly happy with everything l have ordered, both the service and the quality of the items and or services. Admittedly I've always been very paranoid about being scammed online and very slow to start trusting online companies so I tend to read every single word of every description! It drives my husband crazy because I'll read, reread then mull it over for hours sometimes days before I finally decide to make my purchases. And if it comes to a place I've never heard of I always check for reviews outside of Groupon before dealing with them. But it seems to have paid off because I'm happy with everything I've gotten so far. I've gotten gifts for my kids and grandkids, household items, clothing and my husband and I used 3 different offers for hotels and services to book a dream road trip through the central Texas hill country during summer of 2017! (So glad we got to go when we did, to see this beautiful part of Texas before Harvey messed up so much down there!) Our stay at El Tropicana in San Antonio on the river walk, a great package for a full day and food package at Sea World San Antonio, and a stay at the Omni West in Houston were all phenomenal experiences that we wouldn't have had without Groupon, but will definitely strive to repeat!.GramJo55Version: 19.9

Amazing DealsI absolutely love Groupon! I love the deals that are offered; they are unbelievable. The amount of money saved through Groupon is amazing enough as it is- but Groupon doesn’t stop there. More often than not they have deals on their deals! Constantly providing codes to save 20% off! Which puts even more money back in your pocket! Groupon is my go to when it comes to family night. Seriously, I always check this app first before planning anything lol! Not only are there so many choices to pick from, but it also has helped us try new things as a family. Which I appreciate, as the memories are nice to have. They are even better when I know I am getting an amazing deal! I have tried so many new things, activities, places, food, and I have even found new opportunities- that without Groupon I wouldn’t even know existed! I now have my medical billing and coding license. I am a certified hypnotherapist (mainly for my family and friends) who is held in rather high regard! I just began studying to take my real estate exam so that I can become a licensed real estate agent. All these things and so much more- and I can thank Groupon for showing me where to go to make that possible- and providing me with a deal to sweeten the deal lol..DghvxhjVersion: 23.16

Been using Groupon for yearsI have been a Groupon customer for years, mostly get local massage and food deals. I appreciate this service but do wish the business owners got to keep more of the proceeds. They are basically posting deals to get new customers and some have said it doesn’t often lead to long term repeat customers. In my case, I’m usually getting a Groupon for restaurants that I go to already but want to have some savings. Groupon is great for the consumer but it may not be the best investment for local businesses. I would be curious to know what the ROI and conversion rate metrics are for local business owners who offer sales on Groupon. Admittedly I have purchased a lot of massages but haven’t really stayed with one massage therapist. That lends to my mentality as a consumer, why would I pay 60 the second time when I could pay someone else to do something very similar for 30? Or even 25 on a sale day! This service is for deal hunters like me but by appearances does not seem to be extremely helpful to certain types of business owners. Which is why I tip well, at least to help them out. If I’m wrong about the benefit to business owners, I would love to know! Feeling a little gross about the reality of my shopping habits now that I’ve written this review so hopefully I’m mistaken and this platform is helpful in the long term for small business owners..Gmb1987Version: 20.4.1

Almost fed upThey have some good deals sometimes but they need to work on some things. In 1 previous order, my item never arrived although it said “delivered “. I sent a couple of emails about it & even posted a negative review about it & never heard back from anyone. When I finally located a phone number, I was told no one was available to take my call for a couple of days, then I finally got a menu that listed an option for a representative, but 3 times when I chose that option, the phone system just kicked me out. Finally got a live person on 4th try! Another order for some plants I ordered, they were dried out & sickly when I received them. Planted them & tried to save but couldn’t. Tried to get an exchange/refund to order some different plants & was told I would have to dig the dead stalks back up, repackage & send back! Like it was worth my time for that! Another order I ordered a couple of magazine subscriptions. One of the magazines I have only received twice. The other magazine I have not received any issues yet- but, coincidentally, I started receiving another magazine that I have no interest in. This order I placed, there’s a technical issue online so I couldn’t enter & save new payment info. You have some awesome deals sometimes but really need to invest in some customer service because if there’s any problems with this order, I’m ready to say so long to Groupon.Chase GilesVersion: 20.8

Groupon reviewI love the fabulous deals that I get especially with beauty treatments!I get to try all the new salons and beauty treatments for a price that I can afford , and it’s so much fun to find new places to go and the best professionals to help make the experience first class . I have found professionals in many areas and I have been a loyal customer to Groupon and to the professionals that offer their services. I definitely recommend using the Groupon app wherever you are . In your home town, and neighboring towns that you’d like to visit. I also use it away on vacation for special pampering treatments , that I would normally not be able to do gor myself , for the normal price without my Groupon. Everyone that is smart and wants the best for the best price is grouponing! Also , definately worth being a Groupon select member! It allows me to get special codes and deals on the already lowest prices and you can earn Groupon bucks by getting all you family and friends to use Groupon to help them save money and have amazing experiences as well . Groupon is a great for kid fun, family time , date night, girls night out , mom/me time , new adventure times, new culinary experiences and time away or full out vacations ! Use it everyday wherever you go ! Wendi Warfield.Moody GypsyVersion: 21.6

Always a good dealEven if I don't really need what I'm looking for I usually find something I didn't know I needed. It's become something both my husband I I troll at least once a week just for giggles and find something we want, buy and use. We have not yet bought any international travel groupons but a trip to Ireland is still a bucket list item. I'll re-rate if/when we do decide to travel abroad. I have purchased lodging accommodations for Pacific Grove. Was a good trip, the hotel was far better than pictured. (Bought tickets for the Monterey Bay Aquarium at a discount through the hotel, another plus but not groupon plus). A big suggestion is to research what is seasonally available for your destination before purchasing your groupon. We knew before buying that the butterflies were migrating elsewhere but the room was better than %50 off so we went and enjoyed out stay regardless. I have purchased items as well. It’s hit and miss for the actual product. Sometimes it’s exactly as advertised and once it was completely mislabeled. My only actual issue was buying bedding. When it arrived, there were two sets. I looked at my invoice and it said I’d ordered two. Looked at my Groupons, it said I’d ordered two as well. Obviously I did not pay close enough attention when I submitted my order, but in this case, Groupon would not allow me to return the second set. I had once before returned an item (when it was not as advertised) but the bedding was listed “no returns”. Just pay attention when ordering to the possibility that you may have to find happiness in what you receive, even though it wasn’t what you expected. I will continue to use groupon in the future. What’s life without adventure??.BrinnlitVersion: 19.7

Groupon RocksI have been using Groupon since 2009 or 2010 and have well over 100 purchases ranging from personalized Christmas card discounts and same day flower deliveries, acupuncture and kickboxing, to hot yoga and pole dancing classes...to vacations abroad in Mexico and amazing luxury bed and breakfast excursions in Maine! I have also traveled cross country by car, and as we zonked out and could drive no further for the day (or got hungry/thirsty) we would just hop on Groupon and find the nearest and coolest hotel, B&B and/or restaurant and bar and buy a Groupon and check in or use it via mobile device moments later! It has saved me tons! I once had a bad experience (very bad) with a sushi making class in which I had planned as an out-of-town trip with my 3 best friends as a gift, and we did not receive any of the hands-on learning or preparation that was advertised. I paid a substantial amount of money for the 4 of us and all I needed to do was detail my complaint to Groupon reps (reality vs what was advertised) and my money was refunded within 6 hours (though the rep said 2-3 days) and a nice apology as well as a thank you for describing the experience we had, so that Groupon could make well informed decisions to remove that specific chef from their marketing! I’ve also had so many fantastic experiences with new massage and hair dressers that offer great deals...easily of my 100 first purchases 30 were massage, mani-pedi and hairstyling buys! And it allowed me to weed out the “eh, I’d never buy that full priced” ones with a no harm-no foul mentality! My experience with Groupon has always been excellent! Keep up the super work guys!.Annie&QuinnyVersion: 18.16

Purchase on GrouponMy purchases have mostly been good. I had one incident a few years ago. I paid for 3 sessions of house cleaning, paid about $115. It took several weeks to get in contact with the seller then it was several weeks before she could book me an appointment. I wanted to book all three appointments & she wouldn’t. She said I could book the next appointment when she came the first time. No one showed up for my first cleaning. After several attempts she finally answered my call & said the lady she had scheduled had car trouble or something. I said a phone call to me would have been appreciated. I took off work to be home. Rescheduled appointment, about 2 weeks out this time. Again no one showed & I had someone there to meet up. Again several attempts to contact when she did answer the lady’s child was sick 🙄. Seriously?! Again a phone would have been appreciated. She wouldn’t book another appointment, said she’d get back to me. She never did. A few months later, we were preparing to move out of Tulsa area so I thought great I’ll get “her” to come clean while I’m packing . Called multiple times & left messages. Never got a call back. Then her number was no longer working. 😩 So I threw that $115 to the wind! Contacted Groupon & it had been over a year at this point so they “couldn’t” refund my money 🤷🏼‍♀️.TinaSMP56Version: 20.6

GrouponHave used Groupon many many times. I do like to spend so with that I need to save and by far Groupon is much better than any $1.00 coupon. Yes this is true. The problem I have experienced way more than 1 occasion but I do continue to use Groupon. I have been disappointed with the house cleaning service , set up service constantly verifying the date time person coming texting back and forth was excited for this to happen I am handicapped found out at 5 am the morning of . They texted me 10:10 the night before the were due the next morning at 11:00 am I was sleeping. They rescheduled me for sometime in February I set up January for a reason. They didn’t give me even 24 hr notice but they stress the importance if were cancel at least 48 hours Another s gift to my daughter for Christmas a mother and daughter time out to get our eye brows threaded. Very disappointed in the place it was not even so classless and dirty selling herbs and spices clothes. Then I ordered flowers threw Groupon to A Florist omg not even close and to what I was expecting. They stated on the ad that with covid 19 flowers might be a slight issue they will do there best to duplicate. Not even close brown basket shown and purple and pink beautiful arrangement, what they got was a leftover white Easter basket with some fall flowers shoved in it. Disgrace to use covid as an excuse. Clothes several times not true And that is enough to give you idea.PuddletopVersion: 20.7.1

Just purchased curtainsAlthough, I haven’t even seen them yet, I’m still worried about the quality , but I specifically chose it for a certain room but now, if that is going to stop light from coming in completely, I just may choose a different room for these. I always look for more different stuff and sometimes even hope for the best deal of the day on something I would really want , I hope other genders come into your site to sell their products because it would be nice to see changes of different things, not just changing between the 4 seasons. I recently purchased the angry supplements and I’m afraid to say , they give me heartburn so badly, and I’m belching the tumeric and ginger. Although it may be amazing for someone else, they are not for me. I just don’t ever want to do business with companies that are NOT in the USA only because I have had a terrible experience with dealing with them and what they show you is definitely NOT what your getting, cheap scratchy material ect anyway I’m so looking forward to these new curtains in my home ! I’m very excited and can not wait thank you Groupon !!! Once in a while it also would be nice to send a 5 dollar off coupon to all your email member that bought for appreciation day just bought from a local retailer, and I’m happy to see that here and of course,,,,, my new year pair of slippers!!!!!!! For sure ! Muk luk can’t beat it !!!!.OthertwinVersion: 19.14

Think this is one of the most modern apps I’ve seen come outSo many apps are the same nowadays trying to keep up with the millennials trying to keep up with the elders young crowd the cool crowd the key club the debate team for soccer team football team blah blah blah I think this website keeps up with everybody it’s affordable and the only problem I have is that I fell in love with that deal my first time offer I decided to go ahead and buy a canvas for 2999 and I thought that I could put my own picture on there but apparently it’s a picture and it’s already on there I hope that this isn’t the case and they send me an email asking me what picture I want because I have it on my phone and I soon plan on calling to make sure that’s when I’m going to be receiving but other than that I don’t think it’s a great app and if all goes well I continue to use it the commercials are funny to she’s right why not treat yourself like they say on parks and rec some days you just got to treat yourself but I want to treat myself with my own painting/picture but it was quick and easy I just hope I didn’t order something for three dollars that I don’t need like a black and white mountain I don’t mean but the Marilyn Monroe picture that is associated with my sister who is no longer with me would mean the world to me and I have it saved in my phone I thought that’s what the canvas was about but I guess the city until then I have no complaints I’m treating myself tonight I think your app is uniqueAnd it’s just the right amount of savings with just the right amount of good items all in one app it’s too hard to turn down like I couldn’t turn the deal down I just hope I get to choose the picture on the canvas.FranbaybayVersion: 18.12

ReviewMe and my husband have used Groupon on and off for about 3 years but we recently started relying on Groupon for the last year after getting married ...... if we take a trip first place we check is Groupon...you offer ridiculously unbelievable prices. in our most recent trip we wanted to stay an extra day and asked what the charge would be. The same amount we payed for the 3 days is what one extra day would cost! need something that we can’t really find?.....GROUPON has it. The variation of the same thing is what I like as well...... I’m the type of woman who loves a certain item and needs it in absolutely every color. The only thing that I,as a customer, found a little difficult is that when you do book a trip and you accidentally made an error you cannot go back and change it..... our fault but I believe that if you are able to catch it right then and there you should be able to fix it. None the less, THANK YOU Groupon you guys are the best!!! Thanks for making trips actually happen for me and my husband. Growing up sheltered, it’s nice to finally be able to do it not only because I’m married but because of your amazing deals! Being financially savvy is the way to enjoy vacations and get aways! I can’t thank you guys enough!.MSFMDVersion: 18.9

Many Good Food Offerings to Choose FromI’ve used GROUPON for several years but the only problem I repeatedly have is when you’re allowed to purchase 1 restaurant offer for yourself AND one as a GIFT for someone. It doesn’t say you need to do it in the same ORIGINAL Groupon purchase. Example: On July 19, 2021 I purchased a regular GROUPON for myself to use at Lellis Restaurant in Auburn Hills. At that time I didn’t have anyone in mind to send a Lellis Gift too. However, I checked on my GROUPON ACCOUNT on August 17th to go in and purchase an allowable GIFT GROUPON for someone AND as soon as I pulled up LELLIS it kicked me right out as having already having purchased my ALLOTTED GROUPON and I was not able to cash in on sending my friend the ALLOWABLE GIFT GROUPON as described on the Restaurant Site obligations at all! So I’ll probably have to wait the 90 days and then order one that is supposedly allowed ??? Well it sure didn’t work fir me. This is not the first time this has occurred either… so some EXTRA DETAILS need further explanation on the GROUPON SITE and these changes are definitely needed ASAP otherwise you’re going to have several IRATE CUSTOMERS WHO JUST MAY DECIDE USING GROUPON IS A BIG CONFUSING PIA. In general, they are pretty user friendly but DEFINITELY NOT IN THIS CASE!.Clarkston RNVersion: 21.13

Needs improvementThough I do enjoy Groupon and have spent thousands over the years with Groupon, they are in need of improvement. One issue I have is returning a Groupon. It is ridiculously inconvenient and beyond frustrating to try to return or exchange a Groupon. Instead of getting Groupon bucks, which seems to be a more logical and fair thing to do, Groupon only allows you to purchase another Groupon in only a certain area, i.e. “a local deal”, etc. and within a short period of time. It is a complicated system and I lose more money through Groupon, and I am beginning to expect it was designed that way. People do not want to deal with such hassle so I assume most people would simply forget about it. Which I have done in the past because I don’t feel like dealing with only 24 hours to search for local deals. Not only that, but most local deals in my area are the same old thing that we always see advertised in a Groupon. Little variation. And I don’t want to redo those things again and No, I don’t want another massage! So it is very limiting. I have had much frustration over this one issue. Also, with all the times I have had to speak to Groupon, those who answer the line have accents so thick I can hardly understand them. And though a few of the staff have been friendly and professional, I have dealt with quite the opposite most of the time..Stephsteph79Version: 18.8

Height of customer satisfactionI never really write reviews but when the notification popped up on the app I couldn’t help myself. I’ve been using Groupon for YEARS and have never had an issue with the app or company itself. I get to try out a range of services at a great price, and try out businesses in my area that I never would’ve thought to before. If I’ve ever had an issue with scheduling or not being able to use a voucher on time, the customer support staff is always able to help me out. Of course, there are little things here and there that are typical with any large company that can be less than ideal, like wait times to speak to a customer service rep for example, or the occasional issue with vendors on the app, but these little inconvenience are far outshined by Groupons true dedication to customer satisfaction. I really can’t say enough positive things! I get funny looks from my friends sometimes when I tell them I use Groupon because it seems like such a mom app lol, but I highly highly recommend it for my girlies who are looking for a go-to spot for hair/nail/lash services but aren’t ready to invest a whole lot of money without testing the quality first. It’s really a great resource!!.Aak16Version: 22.22.1

Really Wonderful Products at Amazing Prices!Exactly! The “other brand” Electric Toothbrush that I bought for 88% off is Terrific! I love the 30-second pauses to remind you to ensure that you’re spending the proper time in the different areas of your teeth. Plus, the 3 settings give you the wonderful option of a more gentle brush for sensitive teeth (me!). It’s been three weeks and the battery is still going strong. I really love it and I can definitely feel the difference that will show up at the dentist (i.e., removing plaque and cleaner, whiter teeth). Every item that I have purchased here has been wonderful and does exactly what it says it will do. Today I have just purchased skincare after literally spending thousands a year in retail for such items. I can’t wait for my retinol face treatment, vitamin c eye cream and bonus oil to arrive...for a total of $30 including tax and shipping! I will try these products and let y’all know if they live up to expectations! I don’t recall the brand, but it is not one that I am familiar with, soooooo...If it works as well as the other purchases that I have made from Groupon I am going to be thrilled! I know that I can always count on this company to come through for me, or I can simply return it for a full refund!.Dowager77Version: 20.7.1

Groupon has your backI've been using Groupon for years. I've always had great experiences with local businesses honoring their Groupon. Recently, I had a very bad problem with a seller. They didn't honor what their groupon's fine print stated, they were making threats, yelling at me and following me to my car, etc. Overall, the worst experience I've ever had with any type of service. Groupon wasn't available to contact immediately because it was a Sunday evening when services were provided, but they were available at 6:30 am the next morning. I shared my experience and they quickly issued a full refund and escalated the concern to someone higher up. Thank you for trusting your customers and being a responsible business. I will continue to use Groupon only because the way they handled this issue. On a further note, I would highly suggest Groupon going back to having a phone support line (24 hours.) If I would have been able to contact Groupon at the time of the issue with the merchant, I feel like the seller wouldn't have started to act so extreme. At least Groupon would've been able to explain the fine print to the seller, and it would've been great to have a witness to how the seller was behaving..AaaaadddddddssssssssVersion: 18.4

Great idea, not so great valueAs the age old saying goes, you really do get what you pay for. Now don’t get me wrong I’ve found quite a few great deals through Groupon but the majority of the deals that I have gone through and purchased in the goods section have turned out to be low quality , excuse my word selection but just plain junk that I found myself realizing I would have never purchased had it not been for the extremely great deal that Groupon had presented it to be. Now I am just speaking about the goods that I have purchased through Groupon ... not the deals that are for other things like tanning packages or for a day at the family fun center. Those all panned out to be great and definitely worth the money. Just pay more attention to the specific items ratings and reviews. Also I wish Groupon could add a shipping estimate into their prices that are advertised instead of adding shipping costs at the very end of the deals explanation almost as if it were just an afterthought. I know this is ultimately my fault but I have a bunch of groupons that I bought for personalized items that still have yet to be redeemed because I bought the deal before reading what the shipping costs would be. Some of the things that I purchased cost less than what the shipping is going to cost me. Again, I would have never bought those things if I would have done better research about the cost of shipping ... oh well you live and you learn and I guess if my deals do end up expiring I’ll have that money still to perhaps buy something else that either doesn’t require additional shipping costs or things that offer free or reasonable shipping fees..AshlyeeSVersion: 19.1

Great prices & sales but buying direct use CC or Paypal catch !They have great sales on multiple items, to use cash/debit/not on your credit card use Paypal it’s way easier at checkout ! Sales are great for items but it’s frustrating when they say your billing address isn’t a match with your bank and can’t purchase using debit card for individual purchases thru Ave A - Groupon store but you can purchase multiple items at check out with the same card. To purchase direct thru Avenue A- Groupons Store they must want you to use a credit card or Paypal, For the credit card I hate using a credit card for a 25$ purchase when you can just pay for it, I’m gonna guess it’s the way you get the great Deals , it’s worth the hassle for some items! Also they save your card info- no other way to do it - when you check out or Pay with a card, so after you purchase check under “payment methods” and your card info is saved you can edit it and remove it, for those who have partners, kids, teenagers and others who use your sites on shared iPads, etc and love shopping sites with your saved card Info., handy to purchase with just a click on someone else’s card LOL !.Kathit2003Version: 18.9

Great Deals! Bad Discounts!I’ve been using Groupon for about 7 years now. They have a lot of great deals. I really appreciate the amount of local service deals I find. The biggest downside is the additional discounts they offer. Today, I saw a discount for an additional 25% off health and wellness deals. When I went to check out, no discount. I clicked on the banner for details and I got sent to spas, but no details on the discount. I went on chat to customer service. I found out they were offering discounts that are only on certain items as if they are on everything in health and wellness. I find it incredibly misleading and time consuming. You can trust their deals but not their discounts. The upside is that they have “okay” customer service. I got an $8 credit on what would have been a $20 discount, so I decreased my order. It took about 70 minutes to negotiate that discount. They made about $10 less after the credit. They are a bit shameless about how misleading their discounts are. I am less likely to fall for that again, but I feel a bit like Pavlov‘s dog. After deleting a couple of items, it came out to about 15%. Not bad, but not good, just okay. Still I got a replacement discount in the form of a credit. Maybe I’ll remember that their discounts aren’t really a discount, lol. Or maybe I’ll get bit again....Vltaylor29Version: 20.18

Almost PerfectI have been an avid fan of Groupon for years. Recently, I purchased two Groupons for massages near my home. I informed Groupon that the company went out of business. I requested a credit for the certificates. Groupon replied two weeks later with an email stating that my Groupons could not be redeemed. A couple days later I received an email that I had not used the certificates and had 24 hours to use the funds. I was working out of the country and had no time to meet the deadline. Thus, I lost the money I spent. Further, the certificates are still in My Groupon, stating I haven’t lost what I paid, I may use those funds to purchase from the vendor that is not in business. This practice doesn’t seem fair or honest. Yes, I continue to purchase from Groupon but on a limited basis and most often hard goods. BTW...this is not the first time a business has closed after I purchased a certificate. Groupon collected the funds, never paid the vendor as the certificates were not redeemed, knows the vendor is not in business and wasn’t in business for weeks before my Groupon expired and refused to give me an account credit. These actions amounts to fraud..SmithersCorrVersion: 25.24.2

Do or Buy as your heart desires - something for everyoneI have purchased many items and classes and never been disappointed. Well that isn’t true; on place neglected to let me know they were closed so our class was cancelled but want you to know they quickly redeemed themselves by resolving the matter and providing a little more. The items I purchased were typically sport team related and gifts and very good quality; well received. I did purchase some cables for my iPad and cell phones and they too were as described an gifts. Date nights with couples, friends or older grandchildren can always enjoy the glass blowing; we did ours at Tacoma Glass and we cannot speak high enough about the experience. Bought more as a result of the great time. There really is something for everyone and you may find yourself unable to get to the event as scheduled but the purchase price will go towards the original price so you are never out your money. I say go for it; shop to support local or try new experiences you cannot go wrong. When company comes to town I always check Groupon first to see what fun and exciting things we can do..NgfjurVersion: 22.24

Buyer beware!I have scored some really great items and tickets and just all kinds of cool stuff from Groupon. In fact, I checked Groupon whenever I’m shopping for something just to make sure I don’t miss out on a good deal. Here’s the thing. Just make sure when you are in the market for something to read the fine print read some reviews. I even check with ChatGPT when doing some comparisons and at the end of the day use your own judgment otherwise you might end up with a situation that turns a overall good experience into a horrible memory. I did buy some knives from a company a few years back they had a video they looked very reputable. They were going on and on like an infomercial about how great these knives were, but when I got them, they came in a beautiful box and they were very sharp, but they were very cheap. The handles were made of plastic and overall the price was not bad, but I am not one to just throw money away on junk. ChatGPT not around then and I have learned a few things it’s been so overall it’s a great experience. Just be careful because some people are always out to just make a buck..Jeffre_y3kVersion: 25.16

Cool and not coolHuge distaste for Groupon+. Please make this category somewhere on its own maybe. Maybe it's just my platform on my iPhone 11, but when I click my stuff it will require me to enroll my card for free, but here's what happened...went to driving range with some guys with a nice deal. Get there and it's a black hole for cell reception, click my stuff and I get the Groupon+ popup and I can't deny it, so I am forced to hit "enroll for free" even though I could care less about it, but with no internet connection it will say "could not link try again later" and go back to the main pop up page preventing me from viewing my already purchased deal....So guess who couldn't use their Groupon that night....me. Some other guys said it was really weird. I connected it at home then it happened again just today. I was just trying to show a friend a deal and it was asking me to enroll my card...already did that over wifi the night of the golfing incident when I got home. So, I like Groupon and the cool deals you find, but absolutely hate Groupon plus. At least give me an c in the corner to close that retarded pop up about it or give me an "enroll later" button don't force it. You'll turn your good app into junk..Unbroken atomVersion: 21.11

Amazing deals made easyI’m really enjoying Groupon app! Is very easy to search and purchase amazing deals, from restaurants to beauty services..CacamellowsVersion: 18.2

Offers a Variety of Goods/ServicesI appreciate the variety of services & goods that are available at discounted prices in order to try various things that I normally would never pay full price for. I like the ease of the app & the customer service for refunds etc has always been good..Nick beans 2013Version: 18.14.1

Awesome appGreat app for deals! Also gives you ideas of things do and places to eat while visiting a new place!.NbuntVersion: 19.11.1

Fast easyGreat deal.TeachLeighVersion: 26.9.0

Been on this app for yearsAbsolutely love it.SoxxxaVersion: 26.5.1

Limited, repeatable options!I remember using Groupon years and years ago, and there was always tons great deals! I've downloaded it again and have been using it over the last couple of months and it's the exact same deals every time I one the app. There's never anything new or exciting for my city. Definitely losing interest. What a bummer 😢.Cgree99Version: 26.9.0

💕GrouponLove Groupon!! It’s so easy to use and so many choices, definitely would 100% recommended Groupon!.MikmakbVersion: 26.7.1

Food dealsExcellent.Laddu and allVersion: 26.5.1

My go toI literally check the site every day.MrsGritsVersion: 26.5.1

RecommendI use Groupon everywhere we go! It’s save you so much time and money, I would definitely recommend this app..Ali 🦩Version: 26.4.1

Amazing dealsThanks Groupon for the amazing deals.RenpestVersion: 26.4.1

GrouponSome really awesome deals!!!.Rhonda😁Version: 26.4.1

Amazing appOne of the amazing app to get all that you and your family need for an affordable price. Love this app and would recommend it..Bad girl movementVersion: 26.4.1

Wildfire is amazingOur favourite special occasion restaurant.Me,Myself,And I 1100000Version: 26.4.1

LindaAlways a great deal, great merchants and easy to use!!.Bobbie.123@Version: 26.4.1

Great deals. Thank youThanks.IrockiruleVersion: 26.4.0

Great serviceNever had problems with any credits or cancellations of any Groupons.Rosad48Version: 26.3.0

Easiest shopping app ever!This is an awesome shopping app - it is so quick and easy. I love it!.SuesRomeoVersion: 26.4.0

AwesomeAlways a great deals on Oil Change.UlyhVersion: 26.3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.9.2

Groupon - Local Deals Near Me Negative Reviews

No Customer ServiceI made an accidental purchase, emailed immediately, and still have not heard back from customer service. I woke up the other day tired and groggy and remembered I needed to purchase tickets for an event in Seattle. I did a Google search for that specific event, and Groupon was second in line with an event that was the same price and time that I had been looking for, and a similar name and photo. I went through the purchase process, checked out as a guest and completed my purchase for what I thought was the event in Seattle that I search for. Upon receiving my receipt in my email a moment later, I realized that the event was for something in New York City that night. I immediately started searching for a customer service phone number, which apparently does not exist. I started searching on their webpage for some sort of customer service email. I found a page with numerous options, but no real answers. I sent an email to the parent company and was given the website again with the FAQ info. I sent a message to customer service through this portal and have now been waiting six days. As I read on the page, I only have 24 hours for a refund. Which doesn’t help any if customer service never responds to you… I spent over $70 on an event I couldn’t possibly attend and Groupon has zero customer service representation. I notified my bank and put a payment on my account and I have to check today to see if that actually stopped it. This is atrocious customer service..SparkerbVersion: 23.17.1

Michèle Galvin-WhiteLast week I ordered this same item and had to cancel. I wanted to check the items in my cart. I am fed up with your system of making it so difficult to change what’s in the cart. I had to cancel my credit card to be able to cancel my order. I clicked on buy because that was the only way to see the shipping charges!!! I want to be able to see the shipping charges before I commit to buying. I am also fed up with items being added to the cart if I look at them twice!!! When I wanted to cancel the sapphire sterling earrings I couldn’t. You’re dishonest crappy system wouldn’t let me take off both pairs of earrings. There is no zero!!! This is a very Shady and Dishonest “business practice” !!!!! You are stealing from me and others. Your idea is to make it difficult to cancel an order. Once it’s ordered you count on the customer not wanting to go through the hassle of getting their money back. That’s not going to happen with me because it is my money. Fix the checkout and allow everyone to review their order and make changes. I want to be able to see my order and then choose my form of payment!!! That is my right as a consumer. If it happens again and you charge my card without my permission again then I’ll be done with your shady ways and make sure that others know all about it. And Why can’t I order two of the same item in the same order have a choice of colors. That was ridiculous and another reason why I had to cancel my order. I shouldn’t have to cancel my credit card to change my order!!!!!!!!!!!.Crappy grouponVersion: 21.9

I would rate 0 star if I couldFirst of all I want to say, Groupon doesn’t really care about their customers. I’ve never left a bad review but here you go Groupon you can have this one. I purchased a massage voucher in February, and then made an appointment with the owner in May, because of covid-19, the owner had decided to permanently close the business in April. She sent an email to all customers saying if people purchased voucher from Groupon, she had already notified Groupon that they have gone out of business and people who purchased voucher should get a refund (that’s how Groupon told her!). So I contacted Groupon and asked for a refund. Guess what, it took me nearly an hour to finally chat with a real person because Groupon hides the chat feature, they doesn't want anyone to chat with them or contact them for refund. I tried to email them twice, all I got is I can get a Groupon bucks, but I don’t want credit, I just want money refund! Long story short, the customer service kept saying they can extend my voucher so I can use after covid-19, I said no their business is permanently closed I can’t go anymore. They just don’t understand. At the end, they still offered me the dang Groupon bucks so I had to open the not user friendly app again to find whatever deals that I can spend all my credit. If I could give the company 0 star I would, because Groupon doesn’t really care what customers want, once they sell you a voucher it’s not their business anymore..Groupon you lost me foreverVersion: 20.5

Groupon stole my moneyI was searching for tickets to go to Orlando horror nights. I googled "Orlando, fl Halloween Horror nights discount". A link to groupon came out and promoted me to pick a date and pay. We did just that and after we bought the tickets, in very small print, it stated it was for Hollywood California not Orlando. Being that we don't even live in California and hadn't used the tickets at that point, we tried asking if we can get a refund. We were even willing to trade the tickets to the Orlando ones who were also being sold on their app. They were a bit more expensive but we were willing to pay the extra and still buy them from Groupon. After three days of communicating with anybody we could, finally hear from the manager saying they can't refund us bc I'm very tiny print it states "no refunds". Considering that they took us to the wrong site when we looked for Orlando discounts and considering the fact we don't live in California, I feel Groupon could have helped us and should have helped us if they wanted to. It's also important to state that two different customer service representative told me straight out that that mistake has happened multiply times. These customer service representatives also started that they were confident the manager would be willing to help us. They closed still not to refund our money. They apparently can't survive without my $300 they tricked us into giving them. I will never ever use Groupon again..Boop009009Version: 22.19.1

Very Unsatisfied.I recently went on a trip to Illinois for vacation. While there I used Groupon a few times. Towards the end of my trip I attempted to make a purchase, however my app force closed on me. So I said ok lets try this again. I go back onto the app and it doesn't show my first attempt as processing or confirmed. So I go to make a second purchase for the same venue. For some reason my card was declined. I received two emails later that day that both purchases DID NOT go through. So I had my sister I was visiting make the purchase for me. For her everything went through fine and we went about our day at our venue. Two days later, I received an email that my card had been charged for TWICE for these two attempts. (I am on vacation so I'm not checking my email, otherwise id have fixed the problem then and there and asked for a refund.) Two days later after that, it says the purchases had gone through and processed on my side(my card). By this time I had already traveled home to Texas. So I give them an email asking for a refund, but they say no, because in their terms refund must be requested within 3 days of purchase. I explain all this, STILL NO. They ask if there is a reason I will not be able to use the vouchers, I explain they are for locations in Illinois and I am now home in Texas. STILL NO. Thank you for the previous good vouchers to venues. However you will no longer get my business, or my businesses business. And I will share my experience with those that ask..Kalegrace AceretVersion: 18.11.1

Customer Service non existentWhile, I enjoy the deals that Groupon provides, being a user for many years the service has gone downhill, there is no chat or phone number to call for assistance or support anymore, the support link only goes through a list of FAQ with no option to talk to anyone, not even an option to email a process that is the worst of the worst when it comes to customer service and that usually takes 24 to 48, but at least you can communicate with someone. You used to be able to call someone a Groupon... this no longer exists, I hate chat support as well because it is frustrating but at least you can have some back-and-forth and get a resolution quickly… but Groupon doesn't to chat OR Email anymore for Customer Service or Support! When speaking to the businesses that I purchased Groupon with, not one business is 100% happy with Groupon each one of them tells me horror stories about trying to work with them… This business model could be amazing like it was 7+ years ago--but unfortunately, you have to purchase something and hope for the best, again. I love the service and I love the discounts… But I always feel like something could go wrong any second when I purchased something from them and I have no one to reach out to! It's like a gamble, like purchase at your own risk. Sadly, it makes me purchase less than I used to.!.Cre8tvnrgVersion: 24.12

Poor business service!!My experience with Groupon has been quite frustrating. As a business owner, I expected more control over my discount offerings and quicker responses to my inquiries, but unfortunately, that hasn't been the case. One of the biggest issues I've faced is the requirement to get approval from an "account manager" just to change the discount percentage on my deals. This process is slow and cumbersome, often taking several days for a response to my emails. Even their 24/7 chat support couldn't help much—they could only redirect me back to my account manager for any changes. As a business owner, flexibility in setting discounts is crucial. Initially, I offered a 40% discount to attract customers, which was manageable for my business. However, when I tried to adjust this percentage later on, my account manager refused to accommodate the change, despite my explanations and requests. I have emails proving this frustrating back-and-forth. Adding to the frustration is the long wait times for responses. Waiting 24 to 48 hours for a simple answer is simply not acceptable in today's business environment. In summary, Groupon's customer service policies need serious improvement. Business owners should have more control over their promotions without such bureaucratic delays. Until these issues are resolved, I cannot recommend Groupon as a reliable platform for businesses looking to manage their deals effectively..X.OropezaVersion: 24.8

Sometimes good. Sometimes not.There have been a few times I’ve had positive experiences where the company items were quality and the check out was easy. More recently it’s been a struggle. I ordered two cases of wine only to click on the fine print to find out that they don’t ship to my state. Then I tried to cancel the order and ended up not seeing that the default option was to credit my Groupon account...after I clicked the save option. Then i couldn’t get ahold of customer service. The app kept booting me back to the item page instead to customer service. I tried to call two different phone numbers that I googled and both said they don’t have phone attendants. THEN I got back on the app and tried to reach customer service a different way and I was successful. However, when I typed in my message to the attendant, the send option was greyed out until the attendant ended the encounter. She ended up getting back on and had to forward my problem to another tier. Who knows when I’ll get a refund. What should’ve taken me two minutes ended up consuming about an hour with no product, $100 in the hole, and I still don’t have an answer about my refund. Recently also received a personalized puzzle that was nearly impossible to put together because every piece is the same shape. They all fit together. My 9 year old was frustrated with it and threw it away..Secretsquirrel218Version: 20.6

Customer Service is NO HELPI am in need of Groupon customer service due to an order (mask) from Groupons that has yet to be delivered ! It has been almost 2 weeks since the order was placed AND that order was marked as “shipped” and “in transit” at the time of this writing. That status has been the same status for 11 days now and the item is coming from California! Tired of waiting, I want to cancel the order and have my money refunded or give a an opinion to use it to purchase something else. The problem is there are NO OPTIONS via the App to cancel the order OR to contact Groupon Customer Service for assistance. I Can’t get even get in touch with a live Groupon Customer Service person. I never found a phone number to utilize. I know that Corona situation has everything in an uproar but it shouldn’t take 14 days for an item to be delivered . And according to the comments on Groupons about this specific item, servers people are in the same boat as me; they simply haven’t received their product and there is NO way to cancel order or request a refund via APP while the order is “in transit”. Groupons USED to be GREAT !!! No problems . NOW, I’ve encountered three (3) problems during the past three weeks and customer service is unavailable and unacceptable during this time . I’ve been able to get in contact with customer service reps at BANKS, Cable company and others, who have employees furloughed at Home but GROUPON has clearly dropped the ball ..MisterTouchVersion: 20.5

Groupon sells shady deals for sketchy “businesses”I have used Groupon many times but I purchased two massage certificates for my husband and I for Christmas. I purchased mine in November went to the website too book it the same day. Calendar all booked up until January 2019. So I wait two months and get to the place on time to find out the door is locked. Saw people moving around inside so I knock. Lady comes out with a long piece of weave in her hands (she was braiding and cutting it). Anyhow she tells me that the person no longer works there and I was the 5th person she has turned away. She told me to contact Groupon for a refund. Won’t you know it they will not refund me. I know the fine print tells you after 3 days all sales final but I did not see it say they will sell me a Groupon for a shady place, make me wait passed the refund period, and then never get services and it’s just oh well. Now I have to waste time, energy, and money and find a lawyer. I am gathering information to send to the news outlets as well. People need to know Groupon is selling for shady businesses that have no intention of actually providing the service and no matter what you won’t be refunded. I have contacted the owner of the location multiple times, wouldnt you know it she is ignoring me. I have contacted Groupon via chat, email, and the call me back option, and yes you guesses it they are absolutely ignoring me! STAY AWAY FROM GROUPON AND FRESH BEAUTY STUDIO IN STOCKBRIGE, GA!!!!!.Jng72905Version: 19.1

Bettys hair salonA few months ago I purchased a Groupon for Betty’s Hair Salon in San Antonio. When I called to make an appointment I was given a run around. First I was told she had no appointments after I told her it was a Groupon. I called her about three weeks before the expiration date. I told her I did not work so I could come anytime. I can’t believe if she is using Groupon to get business that she could be booked up. A few days later I called again hoping to getSomeone to help me. At that time I was told that I had to submit a photo of myself with my hair showing because she usually charges a surcharge on top of the Groupon cost to her clients because they have too much hair. I told her my hair was thin and Shoulderlength I sent her a picture and she replied that she would have to charge me a surcharge to be determined at my appointment. I asked her if she had any appointments in the next few weeks to which she replied yes she did. Due to the runaround I received by Betty of Betty’s hair salon in San Antonio and her lack of integrity in conducting her business I refused to go and pay her more money however I am still out the cost of the Groupon which I am not happy about and would like to see what could be done about the situation. I have to tell you that I am one on a limited income and twoVery discouraged buy this business being so unethical and I lost my money in the Groupon and I am not happy about it to this day..Golden retriever 12Version: 21.6

Fingerless glovesI have carpal tunnel and ordered 2 different types of fingerless gloves. I was charged for 2 types of fingerless gloves that were Totally Different than those I ordered and the pics originally that came up when I went to purchase them. What do they send - substitutes? I don’t want substitutes. The first pair I got was made so cheaply you could probably buy in the $1 store. Awful. I threw them in my garbage. The second pair was supposed to be furry fingerless also. They were furry but with an open flap that all your fingers come out at once - a mitten style. This was not anywhere in the description. I can’t use these. I ordered many things in the past through Groupon in every area. I never had a problem. I went through the text to agents and was not satisfied with their answers. They were vague and not corrected. What was I charged so far and what am I still to get? These gloves they sent are not acceptable and I should get refunds for both. If you can’t send me What I Ordered then don’t send me anything and credit my account. Hope your company is not going downhill. There are now a lot more of these companies that are your competitors. If you don’t do the right thing today for a loyal customer I will be changing to a different company and so will other peeps. And I know I have a $15 coupon to use. I hope it won’t expire. Please advise On this text site. I no longer have an email set up at this time Jane Abbene E Northport NY.Ginger me upVersion: 19.9

Zero starsI had a very disappointing experience with Groupon and their customer service. I live in Chicago and booked a stay at Great Wolf Lodge for my son’s 6th birthday. Because Groupon uses phone location, I believed I was booking the Gurnee, IL location. We drove an hour and a half to Gurnee to check in, only to be told that our reservation was not in their system. Upon reviewing the Groupon more closely, it showed—very small at the bottom—that the booking was actually for the Minnesota location. I immediately contacted Groupon customer service to explain the situation and let them know that I still intended to stay at Great Wolf Lodge, just at the correct location. I was told the booking was outside the refund window and that I should have read the details more carefully. I then contacted Great Wolf Lodge directly. They were understanding and informed me they were willing to approve the refund, but that Groupon needed to email them to initiate it. I relayed this information to Groupon, and since then it has been two days with no response. Mistakes happen, especially when booking through a location-based app. What has been most disappointing is the lack of responsiveness and unwillingness to assist, even when the merchant was prepared to approve a resolution. This experience has made me hesitant to use Groupon again, and I hope this review helps others double-check location details before booking.Mandyallie8154Version: 26.2.0

Love thieves? You’ll love GrouponI’m trying to warn anyone I possibly can about this company. After using Groupon for years with no issue, last month, I purchased a voucher for an oil change. When scanned by the merchant, the voucher was “redeemed” BUT I was told it held no monetary value. So I ended up paying full price at the merchant. That itself could’ve been forgiven had Groupon not outsourced all of their customer service to either an AI bot that isn’t helpful or a poor individual in a 3rd world country that isn’t helpful. They do not have a phone line you can use and the chat support only works about 10% of the time. When you do finally get ahold of a human, they tell you they’ll look into your problem but that’s all they can do. For 3 weeks now, I have been told I would receive a response from them within 48 hours. I have nearly a dozen people “looking into” my problem and yet not a single one has been able to figure out a solution. I even filed a complaint with the BBB and Groupon fraudulently closed the casing stating that they would follow up. In the end, I have filed a chargeback with my bank since Groupon is not going to hold up their end of the deal. So if you want a company that has absolutely no working customer service, steals nearly $100 from you, and lies to your face over and over and over, you’ll definitely want to use Groupon..KailiskoolVersion: 25.23.0

Don’t trust Groupon for large purchases…read the fine print!I was going on vacation with my family and bought a Groupon for a fun activity to do while there. I waited to redeem the event until we arrived at our destination. However, I never received the email with my tickets and gift card. Customer service is ridiculous, the chat agents aren’t helpful and I was told someone would have to look into it and I’d receive an email within 24 hours. I had to go pay full price for the event and my trip was over. Later, by email I was told that the merchant never got my order so I could receive Groupon bucks. They needed to confirm a few things by email. So I waited, time passed by and apparently they went ahead and gave me the bucks but only gave me 24 hours to use them. No one told me they had even been applied to my account! So I had to battle with customer service again. Agent after agent told me they couldn’t refund me and they couldn’t apply the Groupon bucks a second time. I had to repeatedly ask for a supervisor. This process took weeks of hassling Groupon in order to finally get an email from a competent, caring supervisor. I bumped my rating up by one star for her since she made it right and I was able to use my Groupon bucks on another order and not lose my money..Can’t even leave reviewVersion: 23.6

Not very trustworthyMy husband and I both LOVED buying from Groupon & we purchased items frequently UNTIL I noticed an unauthorized charge on my account last year. I added some items to my cart but I DID NOT purchase them because I needed to check sizes first. A few days passed & I received an email that my order was shipped. Again, I had not completed my purchase yet. I tried MANY times to reach a representative of Groupon after my emails were returned with a generic reply from the company. There was absolutely no way Groupon was making a real person available to speak to to resolve this matter. Lucky for them, I had a lengthy family illness to tend to that consumed my life for a while, otherwise, I would’ve pursued it ‘till my death. Soon after this incident occurred, my mother informed me the spa gift card I purchased for her (from Groupon) refused to honor it. They informed her that they will not do business with Groupon anymore. Hmmm...I can’t say I was surprised. I’m disappointed that we have invested SO MUCH of our hard earned money into THIS company that could’ve really been amazing. However, when you compromise with questionable business practices, making unauthorized charges to credit cards, begin switching quality products with subpar Chinese made junk & become suddenly unavailable to provide customer service to your customers, people start noticing. My advice: if you choose to do business with Groupon, DO NOT store your credit card on their site. Remove it if you have stored it for purchases AND double check to make sure it was indeed removed..EverynicknameisapparentlytskenVersion: 19.1

Groupons for places that don’t existThey have Groupons posted for places that are out of business, they won’t refund your cash, so your money it’s stuck in their system as “ Groupon Bucks” they also sell Groupons to businesses that do not honor them, their whole approach to it is, it’s ok, we let you use the Groupon bucks for anything else, and they never expire! But these practices are not ok. They provide a platform for businesses to get you on the hook but do not have any type of measures in place to protect their customers, and by the way, the Groupons to the “non existent “ businesses are still up and being offered. Even after they have been made aware that businesses are permanently closed. I believe that mistakes are made, and maybe they don’t have a way of ensuring the businesses are what they say they are ( which is very telling about where their priorities are, not take if care of customers) but once they are made aware of issues, the proper thing for a business would be to take the steps necessary to rectify the situation, in this case would be to remove the Groupon from the site. Bottom line, Groupon does not care about their customers, and do not check on anything they offer to make sure they are not placing customers in bad situations. And I’m this day and age, there are better and more reliable ways to get good deals..XiomeeVersion: 22.22.1

It used to be a good app.It used to be a good app. Unfortunately, the prices are not accurate and sometimes in US dollars for Canadians costumers..Luis Gomez BVersion: 19.6

Sold tickets they couldn’t fulfill on at a higher priceI had a frustrating experience booking aquarium tickets through Groupon while on vacation. Right after purchasing, my tickets were automatically refunded without any explanation. However, this left me with about $10 in transaction fees that weren’t refunded. When I tried to rebook, the time slot I had originally selected was no longer available on Groupon. Out of curiosity, I checked the aquarium’s official website and found that not only was the same time slot still available, but the tickets were actually cheaper there. I contacted Groupon support to resolve the issue. While they did offer a small discount code, they refused to refund the transaction fees, even though the issue was caused by them selling tickets they couldn’t fulfill. Overall, this felt unreliable and disappointing, especially while traveling. I would recommend double-checking prices and availability directly with the venue before booking through Groupon..IrauthVersion: 26.5.0

Worst everI have purchase 2 groupons and both have been a terrible experience. The first was laser clinic who did not take calls for appointments. The second was 8x8 acrylic prints which you could not check out without having to pay the full amount on the merchants website. I was tossed back and forth by Groupon to merchant to resolve this issue. I lost a week and more of my life trying to use the redemption code and getting these prints for my family for Christmas with no resolution. I was not able to gift these as this issue continued up until early January. I got an email from customer support stating they will issue the refund but the link only goes to Groupon website without and refund on account. Will never recommend. 0 stars for experience and time lost. Complete waste of time and money..BelladermVersion: 25.26.0

AI customer serviceI’m not sure who decided on ai customer service but it’s the worst . Please get rid of it.LSP105501Version: 25.25.0

Customer service is an absolute jokeSo basically there is no customer service it’s a freaking robot. It’s an AI agent. Which repeats itself thousands of times, but they do not connect you to a real human agent. No matter how many times you explain what’s the issue it still gonna ask you again what’s wrong. And its gonna keep asking you till you get mad and and quit the conversation the prices are not bad But if you have an issue, you have to deal with it that stupid robot cannot help never seen a stupid robot in my life A year ago we had a human agent so when we can talk to and fix the issue but now do we have an AI agent a real stupid one.AvazzzzzzzzzzVersion: 25.25.0

Misleading Notifications and JunkToo many misleading and fraudulent notifications.Santorino14Version: 25.24.0

I will not be using groupon againIf anything goes wrong with the app or your groupon you will not be getting your money back. Good luck talking to customer service — it’s through chat in the app, there’s no number to call or accountability..Whatisnottaken1234Version: 24.6.1

UselessAnother app that is just its own browser. You can do more on the website through Safari. Do not download this app you do not need it. It won’t load anyway however the website will load on safari. Stop making apps that are just web browsers that limit what you can do compared to Safari and the actual website, I already have a web browser for my phone..Esk123456789Version: 22.9

Coupon CodesIt’s not very helpful when you send customers coupon codes that do not work. Disappointing..Mom2ThreeGreatBoysVersion: 21.19

Oops internal error!!Been totally locked out of all the screens in the app , including customer support, and I need to redeem my groupon for upcoming vacation!! How do I get in touch with anyone to resolve this?! Other pages including featured and categories saying server error. Can someone get in touch with me!?.Carson107Version: 21.19

Rip offWhy are hotels on Canadian soil and everything that are Canadian in American dollars there really isn’t any saving as at all for Canadians.Ellieqa247!Version: 21.14

Search filters are terribleYou would expect after so many years, Groupon can improve their app. The results don’t even match your search requirements/filters. It just shows you random things..Coffee1357924680Version: 21.14

No “deal”Beware-groupon “deals” turn out to cost you more in the end with hidden additional fees and vendors that charge higher additional fees when you go through groupon. Read carefully before you use your credit card to purchase, as groupon will not refund charge to your credit card. You just get. Groupon bucks..MaytagpatVersion: 21.10

Chat Operator was TerribleJust sat on your chat system for so long, I had to end the chat as the deal I was enquiring about was ending. The operator was already in my account, knew I was in a hurry, yet then started to ask who the vendor was, the deal number, and misc other questions. This person was just causing me additional work for no reason and as a result, I had to tell him that I hope our chat is viewed by management and that I had to end the chat as I told him the deal was ending in a few minutes. I have been loyal to Groupon for decades, and this was a brutal runaround. I did end up buying the item, but did not get my issue resolved. Regards, Tanya.BMW TangoVersion: 21.5.1

This app is a jokeThey took over 340$ from me and put it in groupon bucks I wanted to rent a hotel and I called the hotel they had rooms and I was speaking with someone from the chat and they said they were sold out they weren’t and you guys ripped me off and it’s taking forever to get my money back fkn sad!!!!.FhshanbsbsVersion: 21.5

Help with a problemNO option that is readily available IF AT ALL - POOR customer relations!.RerosieVersion: 21.4.1

Stay AwayUnfair return policy. Some of their merchants don’t offer services anymore and they won’t allow refunds for THEIR issues. No customer service lines to call. New CEO as of March 2020. Taking advantage of those who could use a refund during this pandemic..MacksoucieVersion: 21.4

👎🏻The app won’t let me sign in!!! But the website does.... I don’t get it..Hnajaisinennahshufifowna aVersion: 21.4

No Cart option for Canada purchasesI am wasting lot of money by doing multiple shipments. I am unable to shop multiple items in one single shipment through which I am loosing lots of money on delivery and Custom charges. This is insane and a good example of poor customer service..Raviteja smVersion: 20.10

Charging usa dollars for Canadian goods.Why is groupon charging me US dollars for items in Canada. Fix this. It has been years since I wrote this and yet they STILL charge us$ on Canadian goods. Annoying..JsjsdixkckdjjdVersion: 20.9.1

Not overly happy with appCan’t switch to Canadian funds. Hidden costs. Most items are people selling stuff. The real good coupons of old are gone. Just garbage now. Sorely disappointed.Unhappy in NepeanVersion: 20.5

Misleading currenciesHate wasting time looking at Canadian companies in Canada and getting ready to pay (sweet deal!) only later — at the final steps — to learn that the price is actually on USD and not in Canadian $ ... Groupon does not value Canadian customers..PilgrimpicturesVersion: 20.4

I only want to see CAD $$I have removed this app as it won’t me to set up seeing deals in Canadian dollars. We have no desire to see US $ amounts on items or hotels in Canada!!.Care1965Version: 20.2

App is trashDeals might be good but you can’t buy them unless you use a credit card. FAQs say they take PayPal but they don’t. There is never an option at any point in the process despite what their FAQs lie about. So I gave up using the app and used their desktop site and it wouldn’t let me select a city outside of Quebec which was a huge problem for me 3 years ago and the reason I stopped using the site. It’s nice to know that after 3 years the same problems I complained about to support still exist and the only way to purchase anything isn’t with money you actually have but only with money you don’t actually have (credit) Time to enter the 21st century Groupon. You need multiple and ACCESSIBLE payment methods. Not an imaginary way to use PayPal that doesn’t exist in reality..DJJonnyBlazeVersion: 19.15.1

No customer support whatsoeverThere is absolutely no way to reach Groupon. I’ve had issues with their app attempting to buy things and not one email provided works. Nice to see you guys care about your customers. The “support” page just gives you a list of FAQs and no way to fix my personal issue with my personal account. Thanks for the disappointment Groupon. I’ve now missed out on a deal I have tried to purchase for an entire week..JanabisVersion: 19.14

Terrible appCompletely not catered for Canadian buyers. How can I type a Canadian postal code for my credit card with only numbers? Your customer service was not helpful either..Ital1410Version: 19.14

BuggyI’ve never reviewed an app in my entire life but I’m genuinely trying to find something to do locally and it’s literally impossible I’m on the latest version of iOS and there’s no updates for the app as of early June 2026 and the app is just unuseable….DennisJrAppleVersion: 26.9.0

Scam of a companyWhat an absolute scam. They stole my money, said they’d give it back within 24 hours, but it took them 2 weeks. No workers had any respect, ending chats even though the conversation wasn’t over. Most workers didn’t even take the time to review the problem. All they said back was “no problem here, next”. I even had to call the merchant to tell Groupon to release my refund! Never giving this scamming business my business again, and I recommend you don’t either..Dance_for_Life19:)Version: 26.9.0

Out of touchI don’t know what has happened to Groupon, but their idea of support and customer service seem to have narrowed greatly. I recently got something from Groupon, and am now getting emails for offers only available in another country, which is of no relevance to me. So I guess the only option is to unsubscribe from emails? I wanted to see if I could report it or if there was something in settings or my location, and nothing, everything is set for Canada and my location. So I go within the app for customer support. You tap it and it’s a perpetual loop of try these common questions and answers and then says use the chat if needed, to which there is no direct link to a chat - I guess you have to have an issue with a specific order to get a chat option? I can’t even find a contact us option. The deals in the past through Groupon have been great, but a lack of support makes me hesitant to shop here like I used to again. There’s no way to contact them unless it’s about something specific you bought, no tech support or feedback….unless it’s in the form of a review I guess. Edit: thought I would try again, and it’s even worse! I can’t get the code to give to the business I bought a service from- I can’t see my order through an email, but not the code the merchant needs. Tried every possible way to open my account and it’s a loop of enter email look for code…..multiple attempts, 40 minutes later and what was supposed to be a relaxing massage is now a stressful nightmare. I advise against using Groupon..OndredVersion: 26.8.0

ScamI bought Orlando sea world tickets but i was just sent a corrupt link which never worked..WmahkasVersion: 26.6.1

Needs more thingsNot enough options.N.g pVersion: 26.4.1

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