Groupon Merchant Customer Service

Yes, Groupon gets a big chunk of the money and the merchant has to give up 75% of the value but the merchant isn’t having to spend advertising money up front and not know wether customers will actually respond to the others offers you may have elsewhere? With Groupon you only pay when someone spends money and commits to being your customer!!!! You’re not wasting money wondering if customers will come! Even if a customer doesn’t buy your Groupon we are still getting exposure and the more a customer see’s your name the better it is for us overall!! Just do it!

This makes it so easy to track my Groupon sales and make sure they are redeemed correctly aka getting paid. The only thing I would like to see is a way to contact my customers by phone, email or something so I can make sure all of my vouchers are redeemed before they expire. Help!!

I know Groupon gets a lot of flak for how much they take from their merchants. I’m the only provider for my family and I’ve managed to keep a roof over our heads for 18 months now. Groupon has been huge in getting my business up and running bc they do all the foot work. Special thanks to my contact Kayla for being so epic!

This was my first time doing a deal on Groupon and it was a great experience. Tons of people inquired and viewed my deal, which is nice for exposure. I also booked a nice amount of clients through Groupon. Definitely will be running another deal. I recommend Groupon for all my fellow entrepreneurs.

So many more people being notified about my business. Some of them have stayed for years. One person going on four years. Thankful for the opportunity.

The best advertising app for your business good customer service I recommended for all business thanks to Groupon I got busy after the pandemic

It’s awesome having Groupon around for easy marketing/exposure needs! Thanks! I always recommend Groupon to my business start-up friends!

I’ve only been using this app for a few days now so far so food! I haven’t gone deep into the app yet but once I do an updated review will be coming. It’s been working great so far!

Love working with Groupon when you start to learn the app the help line is really helpful just had a little trouble running my payed adds

So far the voucher update works consistently, hope the redemption is just as easy!

I opened my business last week for skin and massage in Victoria,BC, Canada. I was amazed on how many customers buy my offers through groupon. I am also surprised that too many people love groupon! Good deals and also help businesses running as well.

This is a great app, very efficient!

UPDATE: removing the app, then reinstalling it seemed to fix the issue for me. Back to scanning Groupons from my phone!! -- I loved this app, it was very helpful with redeeming groupons from clients! They didn't even need to print the groupon, I could scan it right from their smartphone. HOWEVER... the latest update won't allow me to login. I've confirmed my account works on the merchant website, but no matter how many times I try, it will not allow me to login via the app. I'm quite disappointed... :(

We used Groupon Merchant for 6 months and did a couple of simple campaigns and a couple of experience style campaigns. People that purchase it are in it for a deal or cheap date. It did bring people out to my establishment that never would have come before. However, only 1 couple has brought more people back. Overall, they don’t tip, 1/2 don’t purchase anything in top of it, and I’m still honoring purchased Groupons even after I closed the campaign. At least I get reimbursed for the expired ones. Which 1/3 are. The app is horrible. 1/2 the time it doesn’t let me into redeem.

They let just about anyone purchase on their site. Low quality customers looking for best for the least $$ (which is to be expected I guess) The issue is there is NO vetting the person coming into your business, unlike other corps where you can give the customer a rating for unpleasant experiences, they can simply go on to the next business and purchase another Groupon to go terrorize someone else. They are entitled because they already “paid” you, rude, late, often don’t even tip for the hugely discounted service. So you basically end up working for free! Two customer have had to be escorted out by the police and I’m told they’re still able to move on and keep buying vouchers! When you try to edit the fine print I found Groupon removed it without my approval! What I’ve learned is no matter how nice, comfortable, upscale what you provide is, Groupon will always devalue it, then add an additional discount on top. They won’t return because they are groupons customers not yours. My recommendation? Use for a couple months max. Build what you can and stop before they ruin your rep. Nothing worse than someone demanding more than their coupon covers next to your actual customer paying full price. Save yourself the headache and get social media savvy instead. Tale a class on it, will cost less than selling a voucher to only one or two customers (for me about $150 chunk they take PER SALE.)

This app doesn’t work 90% of the time. My calendar time is off by hrs often, the booking disappears at least once a month from my merchant account, there isn’t enough information about your payments to know if vouchers are being redeemed properly. When you request a data download it isn’t any of your merchant account details, just your personal Groupon purchasing. The technical support is available at all times via chat but don’t count on them to have any answers for your issues. How this is a business building application that runs off excel and you don’t have more access to these details only by download is like being put in time out for riding your bike after the street lights have come on. A 4yr old would have no problem navigating this app that’s for sure. Running a business with a business building application like Groupons? Not so much…You can’t link it to Instagram, Facebook, StyleSeat, Square, etc.. This app is just lazy and dated. It’s 2022 not 1990. Maybe all my data was stored to a floppy from Memorex and they need to send the real Quizwalla on an expert quest before I’ll ever know what Dora has done with all my information and all the client’s information and all the business I’ve lost because of “technical issues”. It’s just more smoke and mirrors from Groupon. My business is much more profitable without it.

The app freezes all the time, provides very limited data and support staff are all overseas so the language barrier is a real issue. You’ll spend a long time on the chat to get help and think you’ve gotten somewhere only to find out they did something completely different than the task at hand. The payment processor also has LOTS of issues. Customers are constantly having fraud issue with the bank blocking transactions, only to have them all go through after the fact, creating a ton of work to get things refunded. I had an account manager reach out to sell me on listing with Groupon and then completely disappeared. No one will honor the things he offered and as a business owner you’re literally left with about 20% of the typical sale amount… if that! In my case, that doesn’t even break even. Let it ride for a while because of the advertising but it’s pointless to break even if it also causes horrible customer service for your customers and you have to deal with a a low quality app like this to do anything.

I’ve had one campaign through Groupon for less than one year. I decided to use them for growing clientele as I was stating my own business as an independent Hairstylist . I had so much trouble launching that first campaign and really hated creating it. Not only that but Groupon takes so much money for using them to help promote your business, and by the end of the 1/2% taken plus any additional promotional fee they push you to do to actually promote your campaign more then others who don’t allow it, and finally additional processing fees with no explanation on what that is? that are always $20 to $30 dollars more. So by the time I’ve done a multi service Groupon package I’m left with hardly anything. The only positive was I did meet some amazing people and forever clients and for that I was grateful and kept my Groupon up. Now despite my better judgment I chose to create another campaign. It’s been almost a year and I have more services and a better handle on costs and expenses. So I tried to create my campaign to basically be denied by their NEW STUPID unrealistic policy that I have to have either website (which I don’t because I use social media like most people do) and I have to have a Facebook or Instagram page with 200+ followers. Now my instagram for work is its own page and if I had more than 200+ followers I probably wouldn’t need to be using Groupon to promote my services and take the majority of my income. This new policy is the reason I can’t launch anymore campaigns. So if you are just starting out be cautious and make sure you have a website or large social media following. If you’re trying to find new clients to visit your new and growing business Groupon isn’t worth the amount of money you lose in doing so. Nor do they seem to support small business as well as they used to. If they ever even did.

I started a campaign last year, sold about 10 Groupons—but had to cancel my campaign due to staffing shortage and having to move my location to another address. I asked Groupon to refund the customers immediately—within two weeks of launch—We never received ANY payment from Groupon. Groupon declined to refund the customers until months after campaign—so I had irate people demanding services that my company had never received payment for. I let the customers know Groupon was instructed to refund them—but didn’t see a single client. When I was ready to launch a new campaign I was denied due to customer dissatisfaction-despite seeing zero clients. They still haven’t refunded one of the customers but expired their Groupon. Essentially they took my customers money and blamed the business they were supposed to help and promote. Highly advise staying away from this company who takes and hold your customers money and blames you for their lackluster and questionable business practices. I will never use them again as a customer or business owner.

I have been advertising on Groupon for 5+ years. Groupon used to be an amazing tool. Overnight they changed the way they operate and sold out all the companies that partnered with them. They used to help small businesses grow and then they let big corporations take over and run the platform. They just got greedy taking too much money, letting charging additional fees to “promote” your company in addition to their HUGE CUT they already take etc. I used to sell 200+ deals a week and went down to 1 or 2 a month overnight. It’s all political now, not all companies are teated the same either. My company can not longer sell under the category “goods” as I did for years, but large companies selling the same exact products still can, it’s not an equal playing field for everyone. They allow “big business” to run the platform a take all the sales. Groupon is not good for small business anymore. But hey it’s America, what would you expect. Soon small businesses will all be suffocated and won’t exist anyway!

If I could give 0 stars I would. Warning to all small businesses they take a large amount of your payments. Even if you don’t advertise your campaign. So if you choose to do 50% off and then they take 50% they may also take another 30% and say it’s because they pushed the deal. You have no choice in them doing this and don’t know if they even did it or not. I offer a service that’s 155$, I give 25% off and somehow in the end I got paid 17$??? . If you stay on Groupon your business will go under. Also there is no service support for the business. I emailed that I wanted my business removed and they didn’t respond for 1 month. Now they’re telling customers who’s Groupons have expired that they can redeem them and I’m basically getting 18$ for $100 deals. There is a class action lawsuit going on now for businesses that have requested to be taken down off of their site and are not. Groupon deserves it bc they practice bad business and their thieves.

I’ve had the worst experience with Groupon thus far. My campaigns have been closed out of spite bc of the account Bradford Williams. Be careful when your asked your opinion on they’re performance. If they don’t like your response they with close your account without any communication. They’re staff is poorly trained. They have no live reps to talk to everything is through email or bot chat. As a merchant you’ll have to give up 75% of your money. There account managers never reach out unless it’s a major issue. Heck I didn’t even know I had a new account manager until there was another issue. When you choose an option for new clients only they DO NOT PROMOTE your business as frequently. They will continue to sell it to clients that have already purchased, causing an issue b/w the merchant and client. It’s a whole scam throw the hole app away 🗑🗑🚮🗑🚮🗑🗑🚮🗑🗑you only benefit from cheap services when your the consumer. For a merchant this is a nightmare

A couple of things to thing about: In the beginning its great to start off your small business, but after a while you start to notice they feel entitled because they “paid”, they don’t give you an option of a one time purchase for a first time clients to be able to build your small business/brand, I’m not able to edit the “fine print”section to include my policies and further instructions for said Groupon, and on top of the significantly high “recommended” discount price they take half of what the customer paid. I recommend to used to grow your business for a couple of months and later delete or lower your discount prices. But you have to keep in mind of other reviews that stated that it has been an issue with closing a merchant account.

I am writing this review to help someone make a better decision and run as fast you can, away from Groupon. The app doesn’t let you pause your campaign or lower limits in order to accommodate vouchers. I have had to reach out in order to request pausing, etc (I was told in the beginning I would have the power to pause but that is not the case) and no one is responding. I don’t know why I am being ignored except they just want more money and don’t care about the overwhelm of people purchasing vouchers and then basically harassing me about booking a service when I can’t handle this volume. They do not care at all. I am trying to get out of this but it seems impossible. Please save yourself!!!! Do not ever do Groupon for your business. It’s too late for me, but save yourself!!!!

I have been using this app for at least a year and a half for the most part it works fine. However my booking calendar has glitched at least three times where I cannot access it.

I have been using Groupon/Groupon Merchant for while now and first of all, the fact that every merchant using Groupon receives less than 25% of the profit of a service is highway robbery (that’s not accounting for the taxes we pay on top of that). Next forget it if you need assistance. There is no phone number and the chat is always to someone seemingly uninterested in the fact that this affects your business. You can expect an automated email response to any issues which they will “promptly” respond to in a week! Maybe sooner if you’re lucky. In a time where people are struggling as it is I am very convinced this is just another big company taking advantage of its customer base. Not anymore Groupon! ✌️

They make money off small business I don't know who took over by Groupon wise amazing 10 years ago. We made a lot of money and got a lot of marketing advice. That was good for a business. But now it is just a place where you can't get in touch with anyone. They're one 800 phone number goes straight to India. Someone from India also emails you and nobody really is accountable for anything we make 12 appointments a day and somehow they're not getting redeemed and it's just the worst ever. We are in the process of seeing we could get some help from a company to get out of this contract. We've been asking them to give us a contract so that we can ended and terminated and they just do not respond.

I’ve been using this app for the past 6 months at least and the amount of money they take v.s. the amount of “clients” I get is not even close to worth the amount of work I have to do. They already take 50% of your payment and then the random “Payment Adjustment” are truly annoying. I still don’t understand why they even occur and I’ve read the fine print. Overall it’s very frustrating. You’re better off saving money by paying for advertising from a reliable company and keeping all the money from the services for yourself than to use Groupon Merchant. Definitely don’t recommend.

Hello, Groupon recently reach out to me to restart a campaign with them. Upon this agreement I was very specific about certain instructions that I would like customers to adhere to before scheduling his or hers appointment. Once the campaign was up and running I reached out to my dedicated account representative Cole Eggenberger who was unkind, unprofessional, and paused my account immediately because Groupon didn’t uphold their part of the bargain per usually. If I were you, do not do business with this company. The don’t pay the merchants(I just redeemed a voucher and they are not going to pay me for it because they say I told them to refund all the customers who have bought groupons from me, yet they haven’t refunded a single customer). There customer service is horrible and most of all the really don’t care about the merchant. Go out, utilize social media and other platforms where you receive a better return and you don’t give away free services when the company decides not to pay.

This app is so bad. Where to even begin? I’ve been trying to setup a campaign from my iPad for hours now and can’t get any further than the Upload Photos section. One, it’s stupid that it’ll only take landscape oriented photos - I’m a barber and no one takes a portrait of a client in Landscape - so even after giving up on that, when I try to use the cheesy stock photos, it just crashes repeatedly! If I try to skip the photos section entirely and go to the next step, all I get is a blank screen! I’ve had NOTHING but problems with the cumbersome setup of this app from day one. Over it!

Advertising through facebook and Instagram is so much cheaper than going through them! They took 50% of the money right off the bat and then took another 25% for no reason when they FINALLY paid me! My account manager even told me they could move the margin so I’d make more and then came back and said they couldn’t and I’d have to stick with paying them half the price. I could have made $400 not using them and paying maybe $20-40 in advertising but instead I made $115. It even took a week to cancel my sale and people were still allowed to buy them during that time. NEVER AGAIN!

DONT DO IT!!!!!! Groupon will f##### you over like nobody else!!!!! 1. my pay for 1 deal should be $115 per treatment and $21 for other and I barely receive $4-7!!!!!!! Sometimes NOTHING due to they run „discount deals” all the time. 2. They dont stand by merchant. Crazy client (she is under mental treatment) bought voucher for 2 treatments, came for one, we redeemed voucher, she had one more to go. She had dispute with permanent make up artist i reffered her to, when she dragged me in the middle i tried to explain her that artists price was for brows OR eyeliner, she was insisting to get BOTH for PRICE OF ONE!! Nothing to do with treatment she got from me and liked it. So because she was unhappy with permanent make up artist she called Groupon and asked for refund on MY VOUCHER!!!! AND THEY DID IT!!! So i provided 1 treatment for free!!!!! And when I called merchant support THEY DID NOTHING TO HELP ME !! Or reemborse me for treatment I already did!!!! Will never run another groupon campaign. NEVER AGAIN!!!!

I’ve been with Groupon for years and this is the first time having issues. The redeem feature doesn’t work for me anymore and as instructed I deleted the app and tried to download it again notice the word TRIED. Now I can’t download it because there’s a message of verification which takes me to billing information. Why am I providing credit card information to Groupon when I’ve never had to before ? Without giving card information I can’t download the app. I’m frustrated and unhappy with it now.

The new update completely ruined the app and it’s just a glorified bookmark to the website.. send the scan feature is now broken + it takes longer to load or doesn’t load at all when I can log into the website just fine. Whoever decided to change the app to a web app needs to be fired. Please change it back or go through another design language phase. I have no issues with Groupon it’s self but this app redesign was a HORRENDOUS who even green lighted this thing…

Groupon makes it hard to delete a campaign. It should be just a click of a button but of course it’s not. I tried googling and still can’t figure out how to turn it off. Then, you have to get then “end date” of your campaign reviewed and approved… I’ve been waiting almost a week for someone to approve it. And to add salt to the wound, it’s just as hard trying to figure out how to contact someone from the company. It shouldn’t be this difficult! Do better.

If you set up of price of 50, they will take 50% from the amount customer paid, which means you only get less than $25 because you also need to “payment adjustments”. They also do another promotion that devalue your expected price without any notification and there is NO way to opt out. They choose to do it because they want to keep their Groupon customers, BUT they let you to share the responsibility.

I have been emailing and chatting with Groupon for the past 2 weeks to fix my app from their end but still no one has helped me about this issue! Very frustrating knowing Groupon merchant system is not working and no help is given to their paying clients. I’ve done every troubleshooting possible from my end but still I get a message to check my connectivity while all my other apps work except for Groupon merchant!!

This was the worse mistake made by me for my business. Groupon takes more than half of your money which is fine to help build clients. But there is no way to reach out to someone to help us. There numbers do not work. We have put in for our campaigns to end for months and they won’t end them due to us trending m. We call nothing we email it says no service when I’m on WiFi. My next step will be contacting and attorney.

So at least I’ve have had SOME business but now they’re saying my license in invalid?! The audacity.. then there’s no way of sending documents.. too much work for the very little and mediocre clientele. The clientele they send you devalue your business, tip are hit or miss and it’s just not practical. I recommend this only if you’re desperate and need SOMETHING..

I submitted my short course campaign. After two weeks of nothing, I chatted with an agent. They supposedly escalated it. It’s now almost a month later and it’s still under review. I’m canceling and never using them. I was also harassed via phone, text, and email by someone who was offering me an enhanced deal for my campaign, and I simply did not want to talk to him anymore. This felt like bullying and pressure sales tactics.

I will no longer use your services. On a deal that you charged my clients $95 to purchase, you only pay me $11?! There’s no reason whatsoever that I should only make $11 on a $95 purchase. Oh wait! I forgot that on top of the discount I already have given you give an extra 20% so then on top of that I only get paid $11 when all you’re doing is advertising my business and yet I spent hours on my work for my clients. You guys are a rip off and scam.

They take 50% of the funds for each sale and sometimes up to 75% when they “advertise” your product and offer an “additional discount” to customers that save your ad or show an interest in your product or service. It’s not worth it. Specially since you have to mark the product up by 30-50% to entice customers. Unless the product is inexpensive with a high mark up, you’re bound to lose money

It’s a little disappointing to find that on my first time trying to redeem a Groupon purchase, I am met with both the app and the website not functioning. It’s been this way for a few hours now. Customer has come and gone and I have no way to redeem the coupon for the work I did.

Is been months since I start work with Groupon and the don’t pay me the own me more than 400 usd in my work and is so frustrating because they don’t have phone support and simply don’t care solve this problem. I know is difficult have clients if you are new but be aware with this company they really don’t pay for your work.

Don’t use this website service. It’s a deceptive Internet service. When you want to collect money, you can contact them right away. When you need a refund or other services, you can’t contact them. No matter if you call, leave a message or send an email, they just don’t reply.

They used to let you redeem peoples vouchers by name and now we can’t. I am sorry but at a salon it’s easier to look it up when you have clients booked back to back all day. This company is top notch for bringing the biggest trash clients in. I have had some amazing ones don’t get me wrong but the majority of customers you get will be trash. This whole company needs to be dissolved.

It’s so awful, when you try to close down your campaign they will “review it” and leave it live!! So people are still buying my Groupons that I no longer want to have! It’s been days yall. And contacting them is impossible, please if you are a small business, make sure you set up your campaigns with an end date, I didn’t and it’s awful.

I tried Groupon as a campaign to promote my business. I guessed it’s good as models but be aware that Groupon will take 50% of your earnings plus extra fees so you are only keeping about 45% of the discount you already made. Also I’ve been having trouble on getting paid. Until today I don’t know if they will pay me or not.

I have uninstalled and reinstalled the app but the app will not open. I receive a message that says “Something went wrong. Could not connect to the internet. Please check your connection and try again.” But I am connected to the internet and retrying to launch the app results in the same error message.

I had to set up my campaign on the website. The app kept saying there were connection issues! So frustrating!! Then when I went to the support on the app and tried to give feedback it wouldn’t let me submit it. It showed “Connection Error”!

Completely Ludacris for any kind of stylist trying to give local deals. The clients order massive deals and do not need to provide contact information. The order deals. Never schedule an appointment and I guess they go back and ask for refunds or something but completely ridiculous THEY SHOULD HAVE TO PROVIDE CONTACT DETAILS AFTER PAYMENT FOR US TO FOLLOW UP WITH CONSULTATION CALLS!

What they do with this app even I saved Face ID and password in keychain it’s keep logging out.. when I open to redeem vouchers it’s not open and the moment.. They make so hard to log in even with right password. So cunningly designed to stop small businesses to update their services.

After the update Friday the app launches stuck in a ‘build a campaign’ page and no way to get to the dashboard. Before the update I had no issues with the app. I’ve deleted the app, cleared my phone cache and reinstalled the app and after 24 hours it’s still launching incorrectly

Both the online computer version an app glitch, and don’t process things. Everything isn’t that transparent and is insane the amount of little support a company that is a middleman and basically has to do nothing Except milk it’s cash cows

I’ll be short. I’m selling service for 129, with the lowest possible discount groupon allows me(44%🥲) it comes to around 84.50. Out of this 84.50, groupon take its cut and gives me 40.14 and then charges me 6.62 as a “payment adjustment” They send me money of $33.52 Service value is 129, I’m getting 33 dollars and a client that is not gonna come back. If it works for you, go for it. But I think it’s a rip off 👌

I am in a major Canadian city and cannot use this app to redeem my groupons:(

They say customers can't see the reviews when they do. They are liars. Don't use if your a merchant. You will make way less.

Updated the version released today, still no history resumption, deleted and restore still only able to scan to redeem but no history which is really needed.

Terrible. Simply terrible.

Why keep advertising this app if not maintaining it? Can't login...

Cant login

Cannot input redemption codes. Very poorly designed app.

How do you sign up? Please help me

Can't even log in

This is getting ridiculous.

Cannot login to the app

I downloaded app when one day was left on the deal, but it won't update the new customers. So 100 groupons are not found by the app.

That will make life easier

Terrible app. No call center support

SCAN -CODE...... NO WHERES TO BE FOUND. NO HELP FROM GROUPON IT ALL.