KakaoTalk : Messenger Customer Service

KakaoTalk : Messenger Positive Reviews

If you’re a Korean, get it.If you’re not, I don’t know why you would? I love the app. It’s super cute. However, when it comes to content sharing, it optimizes too much and completely destroys the integrity of the original content. (This may be highly subjective and the end users would probably never notice it. I’m in a tech industry and I think it’s very disruptive to the user experience esp the senders.) I know you were able to customize it in the setting, but it is so hidden I’ve basically given up trying to find it or it’s no longer an option. Also, I just tried sharing video contents with captions, and... there’s a major glitch. If you try to finagle with the cursor it completely wipes out everything you’ve typed. This is a simple glitch. Please fix it. I used iphone 12, iOS 14.4.1, KakaoTalk Version 9.2.3.KinjustlikefunVersion: 9.2.7

It’s Good But Can Seriously Use Some UpgradesI hopped back on to KakaoTalk after hearing how WhatsApp was bought out from FB and how our data is no longer safe (meaning they’re tracking us and listening in on us). And since none of my American friends are using it, I needed to convince them to move from WhatsApp to this app. However, adding friends was a huuuuuge problem! Even if we were both in each other’s contact list (in our phone), KakaoTalk would give us an error message saying that we can’t add people who we’ve never talked to before, yet some stranger was able to message/ask my friend to “add” them. Eventually it worked bc I went through the “search” and typed in her number manually again. So that needs a fixing! People you have numbers for and they appear on your “friends” list but you can’t talk to them. Another thing is the GIF, why is it not in the menu option?! You have to have it as part of your keyboard, it would basically take you out of the messaging part and then it doesn’t have a space for you to write a message with the GIF like WhatsApp does! However, with all of that being said, the app is really cute! With lots of cute stickers (and a lot more if you feel like paying for them!).KhoifeeshVersion: 9.2.3

Love it! But . . .I love everything about this app, it’s so customizable, cute, creative, and just, amazing! There is a very bothering issue that I really don’t like though. When you are in a very active group chat, you may have up to over 600 notifications a day, and having that much notifications on my phone REALLY drains its battery. I personally am not on group chats very often, so notifications for them aren’t important. I decided to mute them, but the badges on the app still appear, and my battery STILL drains quickly because of it. You may say to just turn off notifications completely, but I still want notifications for individual chats, as I don’t want to have to keep hopping back onto the app over and over again to check if I have new messages. Adding a feature which allows you to completely disable or mute group chat notifications without having badges too would be AMAZING, and the app would then be perfect for me. Please consider this suggestion! Overall, amazing app!.RiindaVersion: 8.7.4

This is a wonderful appKakaoTalk is a great app, especially if your Korean. This app is for all ages and even gives you contact suggestions from your phone list. They have QR code’s and regular codes to add friends. I for one have had this app in all my devices and use it often. The emoticons are absolutely adorable and the profiles have a long variation of choices to customize and make your profile you, you can even write your status. If you don’t like the regular theme, you can change it to many other cute themes (I personally like the beach theme!) you can even personalize your chat backgrounds so that each of your chats fit the people your texting with! I totally recommend getting this app. It is safe and a great way for kids to communicate with their friends without spam texts or chats random people add you to, which is what many people encounter with other apps..Penguin on an icebergVersion: 9.5.2

Great App - Worked Amazingly for call/text/video chatI used this to communicate with family back in the USA as I lived in South Korea for a bit. It was very useful and didn’t use up cellular data from my USA plan since it can run on just Wi-Fi. It also worked great with using a Korean SIM card too. It works great for Korea and isn’t exactly known for being a US app so why would you leave bad reviews of it was made and heavily used in South Korea, but not in other countries. It’s like the WeChat of South Korea. It’s only really useful if you are in Korea or have friends/family who live in Korea. And when it’s like that, it’s super useful and works really well. You may not feel that it’s fair, but not all apps are going to be open to use all the functions in the USA. So all in all, I really love this app and hope to go back in Korea someday..王无限Version: 9.8.8

Lately it’s been badThe app has been slow and glitchy these past few months. Notifications don’t go away unless I click back from the chat room. Old messages I’ve sent keep showing up as the latest message until I again, “refresh” the chat room by going back to the main page and back to the chat room page. Functionality and ease of use has gone downhill no matter how many updates and bug fixes they claim to have done. Edit: 9/3/20 keyboard has drifted and now covers the chat room when I need to type. A weird annoying glitch.AngryAngryBirdsFanVersion: 9.0.2

Temporally BannedI used to use Kakao a long time ago and i was trying to get into my old account. Since that was not possible i created a new but in this one i am banned of doing almost anything except for messaging those who i have directly contacted. I try making the open profile thing but it keeps saying i am banned even though i clearly haven’t done anything mentioned in the list. The app seems really good, compared to before it have so many new options but sadly i haven’t being able to use them because of this banned that makes no sense. I will change my review in the future and notify how long it took to unbanned me. I hope not long..AngelieblackVersion: 8.9.6

Opinion and my suggestionHello!! I really love this app because I can search group chats and I can use it more frequently instead of it just sitting in my phone. I also love how there are themes. But somehow I want a GOT7 theme, if you can, can you please add a GOT7 theme? Like their faces are in it and they have different expressiond and etc like the one with Ryan >< I just want that theme and nothing else. Oh yeah, I also have a problem when logging into my iPad, I entered my email and the password but it says it can’t ㅠㅠ please fix it or maybe its not capable for iPad?? I just want to also chat in my iPad. Thank you a lot. Hope you see this ><.CrizzMinVersion: 6.4.5

Maybe a new update/collaboration with Apple?I LOVE the different kinds of emojis/stickers I can use in the KakaoTalk app! However, I’m feeling like to really get the bank for my buck, I would LOVE even more to be able to use the stickers in the text messaging app on the Apple phones! Let me know if that’s already a thing haha 😅😅 but as an expressive person who uses KakaoTalk talk often but have a decent amount of friends and family who don’t, I'd love to be able to share and promote the app through your fun creative stickers! Just a thought! Thank you! The app is pretty great otherwise.AKiarie👍🏿Version: 6.4.6

Why I love this app so muchSo if you guys are reading this this is not a bad review. So this app can let you chat world wide and you don’t have to pay hidden costs you can change ringtones and calling tones so when you text somebody and you don’t know weather if they seen ur text or not and if you see a 1 and it disappears that means that they saw it and that is very useful and there are open chats and you can also create and open chat too you see so if you read this I advise you to download this app.Harry potter goblet of fireVersion: 10.0.8

I know some Americans just hate this app but..This app was first released in South Korea and was loved for a loooooong time which means that there are some features that are old and clumsy. However, this is the number 1 famous chat app in Korea so this is very good way to get in touch with your friend/relatives in Korea, so if you ask a random stranger in Korea if they use Kakaotalk then they will look at you with a looking of “is this guy serious” and simply say yes. In conclusion, kakaotalk is very old app made in Korea and just breaks my heart when people absolutly hate the app.확률조작한 새끼들Version: 10.5.1

KaKaoTalk EmailHello! I’ve had a KakaoTalk account before, it’s so cute! And great, I loved it, and I could always talk to my friends! I am Korean, so it’s great for me I guess? But heres a problem. How do you make an account with email? It’s just not working for me! And I can’t use phone number because my phone kinda broke and has an error and yeah. So it’s not really working for me! And if I have any questions where should we ask you? People who can solve the questions, please answer! I need KakaoTalk for a school thing so yeah..Starlight midnightVersion: 9.7.1

Please make a better way to organize emoticons!I love this app so much, mostly because of the tons of awesome emoticons you can send to friends & family. My only issue with the app is that organizing your emoticons is so difficult. You can only favorite a few and then organizing them within the favorites is a headache. Please, please change this because so many emoticons are inaccessible and hard to find. Would be great if you could store multiple folders of emoticons for even better access!!.JanersRemVersion: 8.0.6

WORST APP EVER 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬OK THIS IS THE WORST APP EVER!!! It was like filming me in the shower… like— BRUHHHHH 🤬 but like that’s not even like the worst part like, it like posted it to like my like KakaoTalk page and I, like, couldn’t take it down!!!! Oh wait I actually love this app like bruh it’s the best like app for any like person who like likes texting likeeeee yeah. Am I like saying like too much in this like, review? I don’t like, think so, like right??? 😁😁😁 Anyways I love it so much DO NOT DOWNLOAD IT!!!! I DO NOT, LIKE! RECOMMEND. THE END!! Thanks for like reading my like, review guysssss!!!!!!!!!!!!!!!!!!! 🤫🧏‍♀️.SwiftieKitty13Version: 11.1.2

Group CallsThere are many issues I wanna y’all about but right now I’ll just keep this short. Why does the app have to create an entirely new group chat when you choose the friends you want to call with? Even if there is already an existing group chat with everyone in it, it still creates a new one once you choose who to add to the call. It’s very annoying and unnecessary. Also, I would love if profile videos could be playable within Open Chats. The interface is also not very smooth like when I’m swiping out of chats and so on..TiannuurVersion: 8.5.7

Why was I banned (from open chat) once I got the appSo basically I got this app just now and I just got banned from using open chat... this also happened to my sister who got it yesterday and I wanna know why I got banned if I didn’t violate any rules because I just got the app...I’m giving three stars because I still don’t know about the app and besides that I can’t have any friends since I can’t open chat. Also I don’t know anyone’s ID number to add them and talk, I didn’t get a chance to say hello to people and introduce myself 😓😅 I hope this problem is fixed for me and other people too..Sugasho🤫Version: 8.8.1

Not very user friendly for those living outside of KoreaThis is not an app that can be simply deleted anymore. It’s not very straightforward to figure out how to unregister from it once you have it and no longer want to use it. Even when you do unregister, your kakao account (separate to kakaotalk, but yet linked automatically) will still exist. So it’s like needing to delete two accounts even though you just have this one. Very confusing. Other than that, it’s a good app with cute stickers and all. But beware if you decide to no longer use it..Pat.jhcVersion: 10.2.5

Difficulty getting through support staff.I signed a year ago, recently I got an iPhone. It has been very difficult to sign back in, their support or customer service is not well put. I put in my concern that it my phone number is the same just the device is different. I don’t remember the security questions. So I haven’t been able to communicate with my friends in Seoul. They should have a better process. Otherwise, I really liked using this app..Sylvia parraVersion: 9.2.2

Storage time limitThis apps is good in everything but there was one little tiny problem. I changed my phone so I’ll have to restore my kakao chat. But the problem is that it only restore text and not images. There’s a msg of “time limit of storage has expired” when I try to load my old pics. It was supposed to be an account right? means even tho we don’t save our pics, the server won’t delete our pictures and it didn’t mentioned that there’s a time limit for storage. I meant like it’s not everyone save the pictures into their gallery. Pls clarify..Storage time limit?Version: 7.3.7

Rebut the review belowActually it’s your bad not to know the rules and functions before you deleted the app. Most of us searched in advance, and are aware of the protocols: change the phone umber in your profile, back up the data at the settings, then delete, redownload, log on with the same id and you’ll get the data back. Why you so furiously blame the app itself when all the problems came from you not knowing the rules? (The functions are there, its simply you didn’t know how to use it) so don’t be furious dude.RevuttalVersion: 8.2.6

Please add a fire for a talking streakI love everything about this app from the customizable themes to the music but the one thing that I truly wish was there was a streak for how long you talk (like snapchat but for talking instead of sending pics). I've seen this feature on Tencent's QQ app and I was hoping that you could add it too because it can make more people feel incentivized to talk on the app in order not to lose the streak. thank you again for this wonderful app!!.12363803973(,cagesVersion: 8.9.8

I love this app tbhThis is the only app i use to communicate with my best friend, we love the free customizations and the interface is decent! however recently the amt of crashes we’ve both been experiencing on the windows app, the iPhone app, and the mac os app have risen drastically and it’s not a thing that’s very beneficial bc we cant rly communicate without this app in a comfortable interface. please check up on how the apps are functioning bc it’s only recently that it’s been crashing and erasing messages or double sending them totally unintentionally!.Berry farms systemVersion: 8.3.7

Many bugs with the new iPhone 14 pro maxThere is a serious lag issue and odd bugs with the new iPhone. It takes at least a min to switch from emoticon to keyboard during messaging and the messages takes at least ten seconds to load when I enter a chat room. The main screen no longer shows me message notification counts no matter how many times I have reset the app and changed its settings. Pictures also take forever to load in messaging..LlamaomamaVersion: 9.9.8

Lol what problem do you have?A dumb problem like no back up or unable to use old account is because you only linked the number without linking your email. Ive been using this app since it came out, and never disliked it, despite some bugs time to time. The only downside is that the US version is not up to date with the Korean version, and only very little Americans use this. This could replace all communication apps, when it adds gif searches lol.ItskevinyabishVersion: 7.2.1

Good❤️Ive always loved this app,, When I first saw this, It looked very astounding!! Very creative ideas, and it wasnt as dull as the imessages. But one thing I want to ask... I used to put music on my profile. But since a week ago, when I clicked the music button to put another music to my profile, it kicked me out of the app to my phone’s homescreen. So I am wondering if there is something wrong with my phone or is it the apps fault?? Thank you and have a great day😊.Lucid_Dreams999Version: 8.9.3

Edit function needed.Been living and working in South Korea since 2002. Suffice it to say, I’ve been an avid user since the ‘birth’ of Kakao Talk. Without a doubt, it’s been an indispensable piece of software that I use on a daily basis. In saying that, there’s one function that Kakao should borrow from iMessage, Facebook Messenger & WhatsApp, namely the ability to edit a ‘recently sent message’. Please, please, please add this feature 😀. Signing out!.Welshman72Version: 11.0.2

Deleted all my past chat historyI haven’t been on this app for a bit but I’ve never logged out. I went in the app recently and noticed that the app logged me out and when I logged back in, all of my chat history is deleted! I’ve been a user since 2015 so there’s messages that I wanted to keep. I want to somehow to restore my chats but I don’t know how or what I should do. I’ve never had any problems at all with this app until now and it’s quite upsetting having all of my history completely erased. Please Help if you can..SunimuaVersion: 9.1.2

Best messaging appI’ve had KakaoTalk since 2015 and I’ve never had any problems with it. I’ve used so many different messaging apps depending on the times and places I lived but KakaoTalk is by far the best. When living abroad my American friends also downloaded it to keep in touch with me and now though I’m back they still use it and recommend it to their friends to use as well! 카톡 최고 ❤️.바다를 향한 일라Version: 8.9.6

이번 아이패드 os 업데이트 이후에 계속 오류가 있네요.카카오톡 앱을 실행하면 두번 중 한번 꼴로 계속 화면이 좌측으로 밀리며 뚝 잘린채 검은 화면이 80% 정도를 차지하면서 창 오류가 뜨네요. 그리고나서는 앱 강제종료 후에 다시 실행 시키면 정상적으로 작동하지만, 한동안 있다가 다시 켜면 역시나 검은 화면이 대부분인 채 아무것도 할 수가 없네요..MilkyBoneVersion: 8.5.7

메세지가 안보여요요새 알림은 뜨는데 챗에 들어가보면 메세지가 안보여요 꼭 고쳐주세요.SjfjwocbeucVersion: 10.1.2

🥺안녕하세오 캐나다 살고있는데 카톡 프로필 뮤직 테마 바꾸는 기능 넣어주셍요ㅠㅠ 그리고 오픈채팅방이랑 그냥 채팅방 나눠서 정렬하는 기능도욤 ㅠㅠ!!!!! 진짜진짜제발요.류피깽Version: 8.8.8

캐나다 카톡에도 음악 설정 할 수 있게 해주세요제발 캐나다 카톡에서도 프로필에 음악 등록할 수 있게 해주세요…..🥹🥹.지니지민Version: 10.7.1

Need emotional gift options for foreigners + IOSThis is great app, but it really needs to add emotion options for people who are not Korean and using ios too..Amazing app 💪👍🏻Version: 6.5.1

프로필뮤직언젠가부터 프로필뮤직설정하는곳이 없어졌어요.. 왜 그런가요? 다시 프로필뮤직 설정하려면 어떻게 할수있을까요?.핑크수박Version: 9.4.2

누군가 입력하고 있는지 알 수 없습니다(구글 번역을 사용했는데 틀렸다면 죄송합니다.) 좋은 앱이지만 누군가가 타이핑하는지 볼 수있는 기능을 추가하면 더 좋을 것 같아요. It’s a good app, but I think it would be better if they added a feature where you could see if someone is typing..OnxylvnVersion: 8.9.8

좋아여카톡 너무 좋아요!!.다이브&브리즈Version: 11.1.2

아이폰 알림음아이폰도 알림음 저장파일로 설정할수 있게 해주세요 네!!!! 제발요..Lll0722Version: 10.7.2

I meanIt’s good and all but it’s kinda annoying that I cannot see who reads the texts in group chats, and if it’s possible can you make there be a active button so people know when you’re online but other than these 2 requests I like it!.AlyssaRoyaltyVersion: 10.3.7

사진이 안보내지고 상대방이 보낸 사진이 안보임안보여요~.SeeeeeeayeonVersion: 10.4.3

로그인 문제안녕하세요 관계자님 너무 불편한것이 있어 말씀 드립니다 저는 얼마전에 아이폰 13 에서 아이폰 8 로 바꾼 한 학생 이고요 학생이다보니 많은시간을 카톡으로 쓰기도 하고 그래서 로그인이 필요한데 폰을 ㅏ꾼 순간 로그인이 안됐습니다 아빠에 말로는 한폰에서만 카톡이 로그인이 됀다는 말에 한폰에 있는 카톡을 지웠습니다 로그아웃도 했고요 그런대도 안됍니다 계속 안돼구요 패드로 로그인을 할땐 큐알 코드가 있었는데 왜 없나요 업데이트 버젼은 ios 16 . 5 . 7 입니다.어우이니퇴난투 ㅠVersion: 10.4.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.3.4

KakaoTalk : Messenger Negative Reviews

Horrible app that hogs up local storage spaceI hardly ever leave reviews, but KakaoTalk is a special kind of bad. It is by far, the worst app I’ve ever used. Any media that is shared in chats will be stored locally on your phone, doesn’t matter if it’s been sent or received. For even moderate users of KakaoTalk, it’s not uncommon to see that KakaoTalk takes up gigs and gigs of space on your phone. For heavy users, KakaoTalk can take up all of the remaining storage space on your phone (we are talking 100+gb), and then give you messages saying the app can’t be used because it is out of storage in addition to your os getting cranky because other apps no longer have storage space to work with. KakaoTalk can use up more local storage space than you photo library containing tens of thousands of images, how crazy is that? There is an option to buy cloud storage from KakaoTalk to alleviate this problem, but unless you’re in Korea and have a Korean phone number, good luck trying to purchase it. Today, it was reported that the entire KakaoTalk network is down because of an incident at one data center. This is mind boggling. A service with such a large user base and one that powers other essential services like payments, has no redundancy and no resiliency to an issue in one (maybe their only?) data center. This is inexcusable and should be embarrassing for any “tech” company. Very difficult to trust KakaoTalk based on these very troubling issues with their app and service..3DM3KVersion: 9.9.7

No helpHello, Since the first day I opened this account I was automatically suspended and couldn’t join any chats. I had no chats and couldn’t do anything on the app . Therefore , I didn’t use the app for weeks. Then I was un-suspended to be re-suspended. They sent a list which none of the activities I committed. I sent proof that I didn’t break any rules and asked them to send me proof that I did. They claim they have no way of knowing which rule I supposedly broke. Customer service just brushed it off and sends the same message again no one looks into my account. I even gave content to check every corner of my account to prove I didn’t break any rules , I received no help. I want to love the app but I can’t if their system is falsely suspending accounts.(안녕 내가 이 계정을 처음 만든 날 이후로 나는 자동으로 정지당했고 채팅에 참여할 수 없었다. 나는 채팅도 없었고 앱에서 아무것도 할 수 없었다. 그래서 몇 주 동안 앱을 사용하지 않았습니다. 그리고 나서 나는 다시 정학당하는 것을 주저하지 않았다. 그들은 내가 한 활동이 없는 리스트를 보냈어요. 나는 규칙을 어기지 않았다는 증거를 보냈고, 내가 어겼다는 증거를 보내달라고 요청했습니다. 그들은 내가 어떤 규칙을 어겼는지 알 방법이 없다고 주장한다. 고객 서비스에서 그냥 무시하더니 아무도 내 계정을 들여다보지 않는 똑같은 메시지를 다시 보냅니다. 심지어 내가 어떤 규칙도 어기지 않았다는 것을 증명하기 위해 계정 구석구석을 확인하라는 내용까지 줬지만 아무런 도움도 받지 못했다. 나는 앱이 마음에 들지만 그들의 시스템이 계정을 거짓으로 정지시키고 있다면 그럴 수 없어.).Myraj4lifeVersion: 9.6.5

If you are not Korean, they will not bother to listen to youI have had this account for almost 8 or 9 years; I spent a lot of money on it because I love stickers, and when you could buy backgrounds, I got many of them too. Still, how you can't even get them anymore ( means I don't want to lose whatever I have in that account), my email got hacked, and I’ve been trying to contact kakao for over months; they keep asking me to prove my information and the email that got hacked, I did all of what they asked me and they still keep sending me the same annoying auto message and never answer my emails, I already lost the count of how many times I tried to communicate with them, and last time they sent an email that is not even update to the app. You can't even follow the instruction because what the app says and the email shows don't match at all. In other words, if you are not Korean, they will not care about you; this is so sad because I love this app, but if you don't live in Korea or are Korean, they will dismiss you..MawendellVersion: 9.9.7

Notification Messages Not ThereWhile I have nothing against the app, it takes too long for the chat to pop up in the actual app/chat room after I get the notification. For example, I would click on my notification and when it sends me to the chatroom it won't be there. I would have to leave and refresh the app entirely. So in a way, the app is a little buggy, despite it being the biggest app from the biggest company in Korea. Maybe it's because of a theme I downloaded online, but I feel like the customization of a very customizable app shouldn't be creating such clear issues. I would say it would be because of the Apple phone, but everyone in Korea uses Apple as well so what is exactly the problem? My friends and I have had miscommunications due to this bug(?) already, and we've only just moved the group chat to kakao. I hope it'll be fixed, else I would have to go back to using kakao just for my parents again..Annoyed SamoyedVersion: 10.3.7

Why am I banned?I downloaded the app to connect with some friends. Upon registering I was looking through the menus and group chat features, I joined one, looked around, and left. After exiting I kept getting a “temporary restrictions have been placed on your account, to relax please consent to personal information collection” If I consented, it would tell me this option is only available to domestic phone numbers and that I could not get a Talk safety pass. I did not send a single message, so I can’t understand what I could’ve done to be banned. All the app could specify is that I was a “suspicious “ user. I thought this to be a bug, so I re-downloaded the app /!; was unable to log in due to my account being banned. How do I even figure why I was banned as well to how to avoid it in the future. There were no FAQ articles on the subject or the talk safety pass and whether i qualified for it. I found all the dialogue pop ups to have opaque and unhelpful information. This is all extremely frustrating..😎I am a subject unto myselfVersion: 10.4.7

Don’t get this if you’re not KoreanI got this so I could read Korean comics on kakaopage as I assumed if I made a kakoatalk account I would be able to do so. (Since it said that’s all I needed to do to access comics on kakaopage) But NOPE! It won’t let Americans read anything. Only a few chapters at the beginning of the series but not the whole thing. Couldn’t find one series I could read as an American. As everything was “not available in your (my) country or region.” Not to mention it forces you to add your phone number which I was extremely uncomfortable with. I don’t even know why this app is offered on the App Store in countries other than Korea being you basically can’t access many of the features of the app unless you’re Korean. What’s the point in even having this on the App Store in the US??? Idk maybe if you had a VPN it would work. But the fact that you need a VPN to properly use this app just shows how useless it is. (That is if a VPN would even work).PEARLITHIAVersion: 9.6.6

The worstI have number of problems but the one that made me frustrated the most was that fact that you need your old phone number to get your old account back. I have had the same phone but I realized my phone number was different. So I tried to change it and it told me that I had to delete the app and download it again. Ok fine. As I have important chats for my business I have backed up my chats and deleted the app without thinking. I download it and tried to find my old account only to have this app say that I need my old number. I haven't used that number for over a year. I asked all my friends and family and none of them know it! After hours of searching I find my number only to have my account say that I don't have any backups. So now I lost all my important chat histories. I can't even get back my old theme I bought. I would never use this app if it wasn't for my boss...What. WhatVersion: 6.4.5

Keeps on crashing and closing the aplKakaoTalk developers, there is a reason why there is a developer beta program so that you can work on the app and test if it works flawlessly in the latest iOS versions. I assume you guys were all on vacation during that period. The app keeps on crashing and closes whenever I want to go into a chat. Have to restart and a few moments later the same thing happens over and over again. Very annoying. And how about making ads less dominant? Take a look at WhatsApp and other reputable chat apps which are more focused on serving the main purpose of the app - to allow people chat. Don’t let your greediness to maximize revenue impact the quality of user experience. Kakao already has more than sufficient revenue streams so I don’t think having a constant banner in the chat list is necessary..GwnhngVersion: 9.9.3

I don’t know what to doSo at first the app was working fine, until I tried joining a chat room. Every time I clicked a chat it would show a pop up saying that I was not allowed to use open chat according to their user protection measurements. And when I click ok, it shows another screen explains further why I can’t use it. It says their system detected abnormal environments and patterns. But at the end of the page there is an agreement that I need to agree to. But when I click agree it says I can’t use the Talk Safety Pass because I’m not a domestic user and that I’m not eligible to sign up for the Kakao certificate. Although it shows no way to fix my problem afterwards. So that’s where I’m stuck. How do I fix this??.Reviewerr738834638Version: 10.6.1

IPad support would be great..카톡 자체는 5star드리고 싶지만 아이패드용 버젼이 없어서 매우 아쉽네요. 아이패드 서포트가 안되면 아예 다운로드가 안되는게 맞는 것 같구요 ('Compatibility'에서 iPad를 빼는게 좋겠죠..). 그리고 서포트 추가한다면 라인 처럼 전화번호 필요 없이 email login이 있으면 좋겠네요.. 카카오 pc에서 로그인하는 것 처럼 말이죠. I'd like to give it a 5 star but will not because it says it's 'compatible with ipad' yet it's not. As a Korean, Kakao Talk is like a must have messaging app and so I'd like to have it on all my devices and not just my iphone and mac. Considering the fact that we've long lived in this age where tablet devices are widely and frequently used, I don't understand why Kakao has not created support for them (I'm talking about iPads specifically because I don't know what the support is for tablets with other OSs). I never used LINE but now I'm using it because it has iPad support - a really good one..CclairedoVersion: 7.0.0

Terrible ServiceI signed up with google voice. I signed up and I was immediately suspended. Signing up with google voice is a reason to be suspended.... why would this developer let you sign up for google voice if it means you will be suspended? I was briefly unsuspended .... I have been suspended again for the past month. Contacting customer service is completely useless. All they do, literally, is copy and paste their policies for you (which I found in the FAQ/support info before contacting them). If the FAQ/support site answered my question, I wouldn’t need to contact support 8 times...... In all 8 times I contacted support I got the EXACT SAME COPIED AND PASTED RESPONSE, no matter what my question was. And you can’t even delete your account while you are suspended. That part makes the least amount of sense to me. Why prevent people from deleting their accounts? Seriously? Like, clearly this app doesn’t want me as a user, why would they make it impossible for me to delete my account???? I will never use this app when I move to Korea. At this point, based on their stupid policies and terrible customer service, I just refuse..Nunuv yurbidnizVersion: 8.7.3

Very BUGGY! Please fix!!!!Photos will randomly fail to load completely and just hangs with no way to delete or remove when it’s frozen. There’s also a delay in text messages when I click on the notifications to go to the chat room, the new texts are not there. I have to force quite, reload the KakaoTalk for it to refresh for the new texts to finally become visible. Lastly, there’s got to be a better way to search for emoticons/emojis. I have been using KakaoTalk for 13+ years and have an extensively LARGE collection of emojis that it’s becoming harder and harder to search through. Please include a SEARCH feature for emojis (example search keywords to populate specific emojis: Sad, Happy, Sleepy, Hungry, etc).ShskfnfneksndVersion: 10.4.3

Account Recovery Methods Must ChangeOverall, this app is decent. However, changes must be made such as allowing more methods to recover account outside of calling your phone number. If your old number is gone, gotta make a new account. I’ve lost my means of contacting people in Korea and this has upsetted me beyond belief. My old account is locked and I’m not sure if I can get it again. You can’t even search for a person’s name like you can via Facebook or Instagram and hopefully you can find them in the list your search gives. You either know their ID or you’ll never find them. Serious changes need to be made as I see similar complaints were made 2-3 years ago. Yet, they’re still here as nobody has tried to fix it..DvvdnnfVersion: 8.6.9

It was working fine until recent update.I’m big fan of Kakao talk and it was workng flawlessly until recent update 10.4.3 (I had to update the app to register Kakao PC device) After update, I realized that I can’t send or see images in the chat room. It keep saying downloading or uploaded but it all ended up failed with Retry or Delete option. If I use iPhone Photo app to send image to Kakao user, it went through. But when I receive an image from other Kakao user or send an image within the Kakao chat room, then image turns into white box and I can’t do anything… I really regret that I updated the Kakao app… Now I learned that new software comes with new feature and glitches together..Just in time @USVersion: 10.4.3

You might be unable to use this…… if you recently got a new number. The service itself is fine. It does the job as an IM device. It lacks GIF support, but provides cute stickers instead. The problem is that they are blocking users based on their… phone number. It’s 2022. Getting a new number is not a hassle. If I’m to abuse this service, I can just get a new number and keep on abusing because only thing they do is just blocking my old number. The problem occurs when you get that old number. The CS won’t help you. I’m keep getting the same message over a month that they are unable to allow my new number because they are banning the users based on an automated system which they can’t intervene. If they really are using a system that they can’t intervene, that’s a problem of another level. They must have developed a strong AI that can ban users… considering the open AI models they have made as a company, however, that is unlikely. They are just unwilling to let you in because you are unlucky to get that number..KkuluukVersion: 9.9.7

Make sure you don’t use daum mail for your verificationReally didn’t see this coming. I currently cannot log into my account because the app asked me to verify thru either phone(my # changed and that’s why i reinstalled this)or the email registered, but the daum email says i need to log in thru kakaotalk and it just doesn’t make sense????? Since when did my daum account got merged with kakaotalk and how insecure is that? Wouldn’t bunch of koreans with daum account obviously use their email for katalk? I also tried looking for a online customer service chat but guess what? It leads you to chat on katalk app haha. I have no clue how am i supposed to retrieve my account at this point..TmUwVersion: 8.7.6

Terrible user supportChanged my iPhone, and suddenly banned. I confirmed my account ownership and requested lift ban, however, all i repetitively heard is that’s not their responsibility, and they can’t. More shocking fact is, this such a big Korean company has got rid of telephone support completely. There’s absolutely no way to clarify our request. Doesn’t allow to talk to technical support directly. No way to escalate the issue. Once our communication trouble, it’s like getting into an infinite loop. Looks like they are only interested in legally protecting themselves instead of supporting users. Terrible. Don’t even start using this app and lose your memories with your loved ones in the future..GrantemVersion: 9.0.4

Frustrating Security System to say the least1. If you don’t have the old phone number that you created the account with, then it is almost impossible to retrieve the account once the app asks you for an identification other than the login id and the password. 2. Today, I downloaded the app on iPad. I already have the app on the phone. I don’t know it that was the reason, but it doesn’t recognize the password to the account on the iPad although I changed the password couple of times to see if it was a mistake on my part, but no. It simply does not recognize the password. This app is absolutely frustrating and how they run it..Duosucks doubleVersion: 10.2.8

Some changes need to be made!I love using this app because it has a lot of cool features but there are some annoying issues that I wish the team could’ve fix. First of all, I wish this app could’ve add a feature where you can change your account email for those people who can’t access their old email anymore. This is frustrating for people like me who trying to recover the stuff was bought with the old account. Second of all, it has been a few years now but they haven’t add emoticon gifting option for iPhone user yet. Please consider making these changes for the convenience of your users..HulapandaaVersion: 8.1.7

Got banned for no reasonSo I was looking all bout networking apps and found this. It was pretty cool at first but when I was trying to leave a chat and join another one, ( I had my VPN on South Korea fyi) and it said that my account wasn't working for some reason. So I was going to At least log out then login again, but I couldn't find that button. So I deleted the app then reinstalled it again and tried to login again and it said my account was temporary disabled for some reason. So now I'm waiting. I'm probably gonna give it a week or so. But I don't want to give any negative energy because it really is a great app..𓆉☽♡︎シ✞☀︎︎Version: 9.1.2

Couldn’t join or createAfter I joined I was restricted and was told I somehow went against the policy somehow, I read through the policy and nothing came up that rung a bell that I could have went against. After that I didn’t use the app for at least 3 weeks (after the policy told me that they will resolve it, see what’s going on) when I went back and checked I completely got blown off again because I was restricted of joining any open chats. I wondered if it was just the chat so I created my own but the app wouldn’t allow me :/ I’m kinda upset and wondering if I should give it any other shot or just delete it.Bobatea1212Version: 9.6.3

Banned for no reasonI opened my account after years of use with a notice that I was banned. I tried contacting Kakao customer service 4 times in the past 2 weeks and have been getting the same automated response claiming I sent pornography. I’ve used this account to contact friends and family... why would I ever send pornography to them. Their email says to provide further information which they claim they will go through, but they haven’t in the past 2 weeks. It’s becoming frustrating as it seems like they are ignoring my emails and having some bot answer them. Please hire humans to do this job. Thank you..Whale_WhaleVersion: 8.8.7

백업 서버 없이 돌리는 게 딱 중소기업 수준 horrible infrastructure of their server한국에 자체 서버 몇개로 돌리면서 화재나 예상 못하는 사고에 대한 대비하나 없는 서버 구축시스템은 역시나 중소기업에서 시작한 회사의 배경이 극명히 드러난다. 능력이 안되면 해외서버를 쓰던지, 보안도, 사고도, 대처가 너무 허술함. 서버 한곳에서 불이 났다고 카톡이 마비가 된다니 얼마나 이게 IT업계에서 있을 수 있는 일인가? 서비스 늘려서 수입에만 집작하지말고 퀄리티에 신경 쓰길… 한국인으로써 창피해죽겠네. What a shame that the entire system got affected when there was an accident. As a startup based company, they still don’t consider much about their server infrastructure. Expanded their businesses but not their quality of the system and UX. They should’ve used other web services which has better infrastructure such as various regions, availability zones. Can’t believe this happens in the IT industry..Jacob0930Version: 9.9.7

Not workingThe app stops working, I'm unable to send messages or add friends, and so I reinstall the app.And now the app doesn't allow me to login!.PaleQVersion: 6.4.2

알람이 안옵니다일주일 정도 전부터 노티가 안뜨네요. 메세지가 와있나 앱에 계속 들어가서 확인해야하고 너무 불편합니다..로즈엘Version: 9.0.4

TrashSo many errors and doesn’t automatically save your chats. If you get a new number and login to your old account = chats gone. If you just delete the app and then re-login to your account WITH THE SAME NUMBER = chats gone. I’m not sure who the software developers are, but my oh my, they need to figure it out. It takes forever to load files and it doesn’t even show you if someone is typing. It’s essentially iMessage, if iMessage was hit on the head and thrown into the ocean to rot at the bottom. The only reason it’s popular, and I mean only, is because it’s Korean and 55 million people live in Korea and rely on it. In summation, the app is absolutely horrible..ShredsledderVersion: 9.3.2

Not workingMessages not loading or sending properly for the last week or so Trying reinstall.You had me at clookiesVersion: 10.1.3

메세지 전송안됨캐나다에 살고있는데 아이폰 14 프로로 바꾼뒤로 대화창 로딩이 ㅏ안되요 메세지 온거 노티피케이션 뜨고 상대방이 페이스톡이나 전화하면 받을수는있는데 내 쪽에서는 상대방 얼굴이 안보이고 상대방쪽에서는 내얼굴이 보이고.. 무엇보다도 메세지가 전송이 안되니 이거 빨리 고쳐주세요 덩치만 키우면 모합니까 더이상 실속이업네요.Jinh1218Version: 10.1.2

데이터 사용하면 카톡이 안됩니다왜 데이터 사용하면 카톡이 안되나요? 빨리 고쳐주세요 진짜.Shiun7782331116Version: 10.1.2

Absolute garbageNever ending verifications and errors even during the registration stage. Impossible to use..Alex00000013Version: 9.8.8

Never sends verification codeI can never get a verification code sent to my number. 3 or 5 resends with no message and they tell me I can't try again for 24 hours. 24 hours later i try to resend and it still says wait 24 hours. Worthless.Hope FCFVersion: 9.6.3

KakaoTalk is down or what??Suddenly can’t send any messages to my friends. Al the messages can’t be delivered, not even I deleted the app and redownloaded it. And also there’s no way to reflect to the customer services…. KakaoTalk is so flakey.PL FangVersion: 9.3.8

So buggy and hell If you change phones or numbersTrying to port your account over to a new number or phone is absolute hell. Non-intuitive and verification checks make little sense, and error messages not clear what the issue is. Major usability issues..Okja yaVersion: 9.0.8

BugsMessages often can’t be sent even when both parties are connected to the internet. Internet access is available for use with everything else but Kakaotalk messages cannot be sent. ALSO, emoticons no longer have previews in notification banners even when previews are turned on in kakaotalk settins and iphone settings.MapOfTheSoul7Version: 9.0.5

댓글에 존칭 옵션을 넣어주세요어르신들이 계시는 단톡방에서 문제가 있었습니다. 댓글을 다니 영어로는 “Reply to XX”가 한글로는 “XX에게 답장”이라고 나오더군요. 자신의 이름을 존칭도 없이 써서 무례하다며 화를 내셨어요. 나이드신 분의 그냥 한 소리라고 무시할 수도 있지만 한국어는 원래 사람 이름을 그대로 쓰지 않잖아요. 한국어 수업에서도 가족이나 친한 친구들사이에서만 이름을 쓰고 다른 사람에게는 최소한 씨를 붙여야 한다고 가르칩니다. 언어와 문화 보존에 대해서 생각해 보고 이렇게 존칭을 다는 기능을 추가해 주셨으면 좋겠습니다. 감사합니다..JswjwhsidowkekVersion: 9.0.4

Most unresponsive and neglected appDespite having millions of people on this platform and probably has enough resources to improve this app’s experience, it’s criminal how bad it is..JmhskmVersion: 11.1.3

Trash appTrash app all function useless.Canadian guy dmnVersion: 11.1.2

Designed for Koreans in Korea. Good luck if you are outside Korea.Very poorly executed. Doesn’t understand that the world is bigger. Get you app developers to understand that the app needs to work outside of Korea. Koreans live worldwide. Open your mind..1MacFanVersion: 11.0.2

Poor app design. Works if in Korea.Only works for Koreans in Korea. Poorly thought through app development..IslanddreVersion: 11.0.2

👎문제가 얼마입니까… 카카오톡이 고칠생각 없어도 사용자는 다른서비스로 옮기면 그만인데 일처리 하나 못하는건 확실하네용!!🥺🥺.OelngatikamieVersion: 11.0.2

렉/버벅 거림현상버벅 거리고 렉 심하고 캐나다에서 왜 이렇게 불안정한지 모르겠네요. 서버 관리/테스트/업데이트/버그 수정/유지관리 제발 좀 열심히 부탁합니다..Kyungman KimVersion: 10.9.2

로그인 문제로그인이 안돼요.VrainsucksVersion: 10.9.0

Stops loadingI’ve had to remove and re-download this app several times because it stops loading and then fails. Having to keep logging in is annoying..Kang_a_jiVersion: 10.8.0

Pictures won’t loadNot sure if it’s a problem with Roger’s network or 5G but the app suddenly can load pictures being sent.WTPpopKVersion: 10.4.3

가끔씩 모든 유형의 메세지가 전송이 안 될 때가 있습니다.그럴 때마다 지우고 다시 깔아아됨.JungjungyunyunVersion: 10.6.3

Pure garbageCan’t believe most Koreans are relying on this unreliable app. Just unbelievable..Propaganda FilmsVersion: 10.4.6

Swarming with predators and scammersBeware when downloading this app or joining open chat rooms as they are known predators and bullies den. theres a lot of reports and news regarding harassment and users personal informations breaches with this app..DracroftVersion: 10.4.3

포스트를 올리고 싶습니다오픈 채팅에 포스트를 올리는 것이 불가능하고 또 프로필 뮤직 설정 기능도 보이지 않고요. 정말 왜 이런건지 잘 모르겠네요..신영 신희Version: 10.4.0

외국은 텍스트만 쓰란 얘긴지?사진, 동영상 전송 한번에 되는건 1/10 확률 로딩도 안되서 단톡방에 올라온 사진들 나만 안보임 아주 몇달 내내 이러는데 진짜 너무한다.Hangyul1215Version: 10.4.1

CompteImpossible de me connecter Lorsque je joint un tchat ! Cela me met un message qui me dis que je ne peux pas envoyer de message etc …..Rose13004Version: 10.2.4

캐나다 사는데 와이파이 아니면 사진전송안됨카카오는 망할라고 레디중.. 거진 일년넘게 데이터에서 사진전송안됨 외국친구도 이거쓰다가 쓰레기라며 아이메시지씀 왓츠앱위챗 이런일 절대없음 카카오는 내리막길.IoniabboVersion: 10.3.7

아직도 롸저스,벨 와이파이 하면 카톡 안됨.아직도 캐나다서버 안고치신거가요. 데이터로 해야 되고 롸저스나 벨 와이파이 쓰면 카톡 알림와서 들어가도 보내지지도 메세지 오지도않고 프로필 사진도 로딩 안되요. 제발 좀 고쳐주세요. 1년 거의 다되가네요..Jacobbb1004Version: 10.3.7

로져스에서 또 안됨로져스 데이터에서 사진 동영상 또 안됨.TaepoongVersion: 10.3.7

Broken phone verificationImpossible to verify phone number because it wants me to send a code to an international number. No option to receive a code via sms or call like every other service. Ridiculous signup process renders app unusable for legitimate users while spammers easily bypass with disposable voip numbers. Good job..Igob8aVersion: 10.2.8

It sucksUses up too much iPhone storage because you need to download every single video sent to you, and you can’t clear the storage it takes up. You can’t even log out of the app without deleting it..KyleKyleKyle153840Version: 10.2.5

프로필 뮤직 제발 제발 진짜딴건 다 필요없고 프로필 뮤직 설정 할 수 있게 제발좀 스포티파이랑 계약을 맺던지 유튜브랑 하던지 멜론은 무슨 해외에서 못씀? 씌 왜 해외유저들은 프로필뮤직 못 쓰냐고.. 프로필에 스티커로 꾸밀 수 있는거 그딴거 진심 필요없음 프뮤만 하자 진짜 제발...JJn;)Version: 10.2.5

GlitchesChat keeps glitching and not allowing me to talk in gcs I’m so done.BeAnsElRVersion: 10.2.4

Can't receive photo until connect wifiI dont know how it works but it is 2023. how come the app even not that work.SlyorekVersion: 10.2.2

개선안합니까? 아이폰 버리라는거임 뭐임아이폰14쓰고나서 카톡 진짜 쓰레기임 문제점 알텐데 개선안하는건 무슨이유? 캐나다에서 아이폰유저들 안되는 사건있었는데 알아서 통신사랑 해결하라는 고객센터 니들이 최고다 ㅅㅂㄴ들아.IslouwhhbdjxjVersion: 10.1.8

캐나다 파이도 통신사에서 작동되질 않습니다지역 : 캐나다 캘거리 데이터 통신시 카톡 사용 불가 2023 04월 17일 기준 데이터로 사진 송수신 불안정.캐나다 아이폰 유저Version: 10.1.7

Not good app bad appIt won’t let me text. It a cute app but I can’t text my friends or call what the hell because of this stupid user protector 🫤 don’t get the app because it may not let you text no one.HialmaVersion: 10.1.7

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