IHG One Rewards: Book Hotels Customer Service

IHG One Rewards: Book Hotels Positive Reviews

App Works Great but watch those charges…I have never stayed in a Holiday Inn hotel till 4th of July weekend, they’re very clean, great customer service, great breakfast, but the way they charge you is really off…. Let me give you an example of what happen with me… I reserved a room on the app at $151 for 1 night plus taxes it’s like around $169 or so, when you click reserve they won’t charge you until you show up in person, when they charge me instead of charging me $169 they charge me $202 (saw in my credit card app), I didn’t say anything cause I know they always make adjustments before you check out, but then they charge me $178 instead of the $169 and reimburse the $202 they originally charge me for…. So after my 3rd night I stayed with Holiday Inn in different locations my credit card declined cause I reach my credit card limit cause of so many different charges on hold and reimbursement, I don’t like how they manage their charges is like they don’t know what to charge you for ………I don’t like using my Debt card cause I knew this could happen and the banks take about 3-5 business days to reimburse your money 💰…. This was my experience with Holiday Inn, just keep an eye out on your charges for sure…. And if you like lots of money to be on hold go ahead and stay in Holiday Inn when you travel 😂😂.<>*=CarlitosVersion: 4.51.3

Super Easy, Super HelpfulI’m not in the habit of leaving reviews for, well, anything really. But I wanted to leave one here because I’m d how happy I am with the app and IHG in general. I don’t stay in a hotel all that often but when I do have to it’s for work and I don’t always know where I will need to stop for the night. And that’s where this app is SO helpful! It is very easy to navigate and so far I have been able to find exactly what I need and unfortunately it tends to be at the last minute. Last night was a prime example of that. I drive truck and as I was driving south on I-5 south of Tacoma WA traffic came to a complete stop due to a really wreck. As I watched what time I had left to drive slowly disappear I was able to jump on the app and find a room in Lacey WA at the Holiday Inn Express & Suites, which is a wonderful place to stay by the way, so with that taken care of I was able to focus on the task of hand without any distractions. Thank you so much for the app!!.Doran D.Version: 4.43.1

Normal!I have been a member of the IHG club for 19 years. I stay over 250 nights a year in IHG brands across the United States. It amazes me that after more than a year of this pandemic mess - many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu, do not provide the laundry bags but yet will provide you with a trash bag, don’t want you using an ink pen somebody else uses but with their gloves on - will touch your DL and CC with the same gloves they just touched the previous customer’s cards with, etc!!!! This is ridiculous! I guess we are supposed to believe that COVID only attacks certain items on certain people at certain times!!!! When are y’all planning to open up and provide the customer service that we have been accustomed to receiving and enjoyed over the past 19 years? Because with the lack of services came higher rates. None of it makes sense..Djamox1Version: 4.50.3

App does not guarantee room will be there when you arriveUnfortunately, there is a serious flaw when using the App. In our case, we booked with the app and received a confirmation number. There were no rooms when we arrived at the hotel AND they would not refund the charge due to “not knowing how to do it”. I called the toll free number to explain to IHG what happened, and they said the hotel had to refund the charge, even though it was their Corporate app that took my charge in the first place. I couldn’t believe the finger pointing between the corporate entity and the franchisee. In any case, it was a serious blow to my confidence IHG and laughable in this age of computerized inventories. The room should have been there. Use the app at your own peril. Once booked, you’re at the mercy of the local hotel of whether the room is really there and if you’ll be treated fairly. Corporate has no power to protect you..Gold elite travelerVersion: 5.1.0

IHG MembershipAs a delighted member, I have consistently relied on IHG to cater to my needs as a valued customer. Over the past seven or eight years, I have extensively utilized various hotel apps, and I can confidently assert that the level of service provided by IHG surpasses not only that of other hotel apps but also many other services and companies in general. My unwavering loyalty to IHG is a direct result of their exceptional commitment to customer satisfaction. I would like to express my heartfelt gratitude to all the diligent staff and esteemed partners associated with IHG for their unwavering dedication to ensuring customer delight. To anyone who may be perusing this message, I highly recommend downloading the IHG app, signing up, and indulging in the superb service it offers. Rest assured, once you experience it firsthand, you will find no need to seek any alternative. Embrace the pleasure of exceptional service with IHG! Enjoy!.Sirrom22Version: 5.29.0

App is great and so are the loyalty pointsI always use the app to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to the app, but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using this app. Plus as part of the rewards program you can build up points for a free or discounted rate. The app will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use the app then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook. Holiday Inn Express and Staybridge are our go to.. and this app makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay..Indyjeepguy001Version: 4.29.0

Saved our family vacation!We cannot say enough fabulous things about this property! We had a horrific experience at an Airbnb property in Myrtle to the point where we feared for our family’s safety. We were so lucky this Holiday Inn had a room for us as the property is beautiful, safe, and has the greatest employees. Everyone was so helpful to the point of finding us these last minute rooms and accommodating our family so we could get rooms nearby each other. The food at Saltaire was great and Sherry (plus the overnight person and really everyone) at the front desk was a total lifesaver - customer service extraordinaire! Thank you IHG for saving our families vacation as we were about to head home 5 days early with lost money from Airbnb until we found you in Surfside. We will definitely be returning!!!.Samie biVersion: 4.51.3

Give this some thought.Lots of praise-2 concerns I have been a member for many years. I get reasonably good service via phone- much dependent on the agent. All of my stays have been A+. Great venues and great treatment by the staff at various properties. Two issues need attention. Often when I am using points or free weekend night, the pay night(s) are billed at rates higher than the posted rates for the same rooms on the same nights at the same hotels. This smells of greed and unfairness. Secondly and most disturbing is the now more than a year old change in the free night award. I am not concerned that the points awarded have been diminished. That is a business decision. However , not allow us to take the points and buy up additional points to stay at a property of the caliber we choose is actually maddening. What is the harm? Otherwise, you are forcing us to stay at lower quality properties or entirely lose out on a perk we earned..GlutermanVersion: 4.39.1

Tom FloccoIHG is an outstanding corporation that’s always ready to meet your travel needs worldwide in a prompt, courteous and professional manner. I have been staying at IHG properties exclusively for 16 years. They’re a well-run operation! You’ll find thousands of available properties in the USA in every state. I always get a great night’s sleep in each IHG hotel in which I stay. This is also a tremendous convenience and opportunity to take advantage of IHG’s outstanding and world-recognized rewards program. Their phone app is something I could not do without when traveling. It organizes my travel dates and properties while providing a convenient map with nearby restaurants, attractions and business. I look forward to travel because I know IHG is right there with me—either a phone call away or via their terrific app. Join them. You’ll find it’s well worth it..Tom from Key WestVersion: 4.46.0

It does reservations, but that is itThis app does not or is designed not to work when you need to cancel or modify a reservation. I am a spire elite level member an am amazed at my perceived deception of this app. If you are within an hour of the cutoff to cancel or modify a reservation, this app will suddenly have problems. I tried to cancel a reservation and the app(as every time before) suddenly isn’t working correctly. Call the number and you will have on hold until it’s too late. I tried then to modify the reservation, the app says can’t change to the new days as there are no rooms available. Funny though, start a new reservation and the site works great and yes there are rooms available on those dates. This is all very suspicious. Trying a different chain after many many years with IHG..Decieved memberVersion: 4.49.4

Danbury I-84 locationI have always had the best experience at all of the ihG hotel locations, especially Danbury I-84, they are always very welcoming, accommodating, and friendly!!! I will be in Danbury this weekend, but my usual location doesn’t have availability, so i will be staying at the Bethel location. I have never been there before and I am really hoping that it is just as great of a hotel!!!? Im hoping that it is not further away from where i have to be the next morning of all my stays? Plus, the I-84 location has my headphones that I accidentally left behind at my last stay there and i was planning on just getting them at my next stay. If anyone happens to have some input on the Bethel location, id love to hear it. Thanks so very much! Sincerely, Heidi Baird.Odinsdaughter#14Version: 5.16.1

KAIROS GROUP WEEKENDWe just concluded a weekend starting with September 25th through today September 29th at the Holiday Inn Express in Gatesville, Texas. This is a Christian based prison ministry working nationwide. Our group occupied 25 rooms with one being a handicapped room. I was the person in that handicapped room with the friend who pushes my wheelchair. From the time we checked in with CJ at the front desk to Leesa the front desk supervisor at checkout we were treated very cordially. The ladies in the kitchen, Benita, Courtney, Kingsley and Head of Housekeeping, Ashley, should all be commended on their hospitality, courtesy, and personal service rendered to all of us. We hope that next year in the Fall, we will be sharing your facility. From all of us (54) to all of you, THANK YOU for a job well done..Chiquitas momVersion: 5.57.0

Less than thrilled.This app (and the whole IHG thing) is not all they make it out to be. First, I am a “Diamond Elite” member. According to the hype, I get all kinds of perks - NOT. About half the time, I can call the hotel direct and get a better price if I have the time so the app is handy for that. I’ve even had people at the counter tell me that they can give me a better price. Second, any time I use points to get a room, the rooms are VERY limited or non-existent. Third, other “perks” are equally as useless - “Free room upgrades”, for example. To get one, you have to wait until you’re 24 days out to try and get it. Good luck! After they make you wait, then it’s, “Oh, we’re so sorry. All those rooms are sold out.” Yeah. Thanks for nothing. If you travel a lot like I do, you can get hundreds of thousands of points for free rooms but don’t count on any perks. They are just good PR talk..Steve in Fort WorthVersion: 5.5.1

Best hotel group ever!!❤️So I never joined a hotel group until now,IHG is the best ,so many benefits so much to offer.. The extra amenities ,the things they offer me are Bar none the best .I even got a Chase platinum premier IHG card which is the IHG premier which will give you platinum status immediately. Honestly I could not ask for more, they are the best. Thank you IHG. From the early check-in’s to the late checkouts to the food and bar credits, I could not ask for more!!!! If you want to get crazy , get the ambassador membership!!!!!!! I did, well worth it, this is not your average membership this is for the elite style!! Just an average guy giving his own opinion I hope you appreciate it!!!.Rjh1979Version: 4.56.0

There needs to be a serious updateI use IHG for business purposes. The functionality is inconsistent. I have corporate expenses that I need to report on a weekly basis and it would be helpful if the emailing your bill function could be consistent. One week it works, one week it doesn’t. Judging by the other unsatisfied reviews, this app is part of your brand that you should be giving attention with urgency. You’re spending money to upgrade the rooms, there needs to be attention towards your online customers as well. I hope that you take these reviews seriously. These folks (including myself) is what keeps you in business..Myy ReviewVersion: 4.38.0

Overall appreciate IHG’s commitment to improving the appIHG’s hotel app is one of the best out there, and where each update actually does serve up what it claims: improvements to its previous versions. Assuming the app development team really does read reviews in order to get input for future iterations: is there any chance to make a small update to the ACCOUNT ACTIVITY section, whereby it shows more clearly whether the points transaction is POSITIVE (added to the account) versus NEGATIVE (being subtracted from the account)? It makes for a more clear high level visual understanding of points movement, without having to read each individual transaction description. I would add the fifth star if this were to get updated! Otherwise, props to the app dev team..BurdyseVersion: 4.54.0

Holiday Inn Express in Murphysboro ILI spoke directly with Molly Surman the manager at the hotel regarding a billing issue. She made a promise to me that she correct the problem (to my face). She apparently lied. I left a note for her on my bill asking her to correct the problem as she promised, no response. I called her the day after. She promised me again that the problem would be resolved and she would email me to confirm. Again, she did not keep her promise. I called her back. So would not take my call or call me back after I left my phone number. What terrible service and speaks loudly of the lack of integrity of the hotel and horrible service..PugirlVersion: 5.25.0

I Highly Recommend IHGIHG consistently exceeds my expectations every time I stay at their hotels. From the moment I check in, the staff is warm, welcoming, and eager to make my stay as comfortable as possible. The rooms are always clean, well-maintained, and equipped with everything I need for a relaxing stay. Whether I’m traveling for business or leisure, IHG hotels offer a perfect blend of luxury and convenience. The loyalty program is a fantastic bonus, with rewards that make me feel truly valued as a guest. IHG is my go-to choice for accommodation, and I highly recommend them to anyone seeking a top-notch hotel experience!.Chinedu SRVersion: 5.54.0

Impossible to run a consistent searchI often search for long term stays, which would be tax-exempt. I search myriad hotels and compare prices across states. Every stinking time I change, go back to home, add a parameter, or change the rate type, it shows results with taxes and fees, which is a massive price difference, especially depending on the state. I am fed up that I cannot simply run a search without having to hit that button over and over. Fix the stupid problem. It should be a default setting. I feel like IHG was too busy getting its inept bot set up to run a functional app. I actually am a Diamond member who ended up booking another hotel where it was easier to see the price and just book..SomeonewhoisoverbadupdatesVersion: 5.36.0

Good ones and bad onesI want to start by saying, you have the best prices and I love all the hotels I’ve stayed so far. They acknowledge me as a member and over all my experiences have been good. But, there has been a couple of occasions where you made mistakes and even have a case number but, nothing got resolved because no one bother to call and help me. I’ve traveled to Mexico and stayed at your resorts and wrote 3 times the same review and the hotel never approved the review to go public. It was a bad review because that’s what I got, bad service. I will continue to stay at your hotels but, I hope I never encountered a problem because you do not follow through. I foresee lawsuits if you continue to ignore customers complaints..DelinavivianaVersion: 5.35.0

Traveling job!!!I stay in a Holiday Inn hotel somewhere every week Monday through Thursday night. I’ve been doing this for 20 years. I always use Holiday Inn clean rooms. Nice people just a all-around great place to stay, good hot breakfast. Plenty of room to park. I’ve stayed in all the other big names hotels Holiday inn is by far the best. HANDS DOWN THE BEST!!!! OH Yeah those IHG Reward points ,, I LOVE THEM!!! I always go on the IHG App and go to the online catalog and spend my points on gift cards for Cabelas and bass pro shop. In 2021. I bought my whole Christmas for my family with points from the IHG rewards. Thanks IHG… Sincerely,Donald Mangum..Bucky Mangum!Version: 5.23.0

So easyI’ve lost count of the number of reservations I’ve made with the app. It is the easiest thing ever. All the info I want to see is in the app, amenities with images, the reservations match my stated preferences, I can see exact addresses to be close to my accounts. I’ve literally arrived within an hour of making the reservation and the front desk is ready for me. The staff at front desk always thank me for being a member of the rewards program and recognize my level when doing so. I can check in via the app at times. Consistently convenient..Sacto DaveVersion: 5.41.0

Reasonable price but lots of amenitiesIHG Rewards has elevated my travel experiences! The membership benefits are top-notch, from complimentary room upgrades to early check-in and late check-out, making each stay even more enjoyable. The rewards system is straightforward and accumulates quickly, allowing me to earn free nights with ease. Plus, the exclusive member rates help save money while ensuring top-tier service. IHG’s network of hotels ensures that I have a great place to stay whether I’m traveling for business or leisure. Highly recommend this membership to any frequent traveler!.BobMorelosVersion: 5.57.0

Clean roomsThe whole hotel is covid friendly. There is a woman namd Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s eekend for the last month and I must say the rooms are excellent. They are clean and the whole hotel is covid friendly. There is a woman named Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s.Calhoun81Version: 4.44.0

Mr JohnsonHoliday inn is very respectable to your needs. If anything seems to be wrong or off they will most definitely fix it the best they can. We was in Ann Arbor at a holiday inn they lost power from like 7pm till 8 am next day. They came let us know what was going on and reimbursed the room. We stayed at a sleep inn and they had a fire issue with fire trucks outside coming in alarms going crazy for like 2 hrs at midnight or 1 in morning we never was told anything. Never mentioned if was actually a fire or if medical. Be nice for them to get with the program and talk to people..Bjj johnsonVersion: 5.38.0

Has some bugsGreat app but it has some issues. Every time I go to the app even though I have my remember sign on in enabled, I still have to sign on every single time. Also my canceled reservations still show as active reservations when you go onto the app. And then other times there is just an error in the in the app will just not work. The app still does all the normal functions as far as for booking a reservation and shows Great hotel options but it has a lot of glitches that just really make it inconvenient. If you have thousands of members who are loyal to you I think you should work a little bit harder to make sure that everything is easy and accessible..Daniiboo12Version: 4.25.0

Not A Useful App Anymore To MeI’ve had an IHG account for years. I would use the app to book stays.....Seems like sometime in 2018 this app took a turn for the worst. It started by not recognizing my account to log in, then when I would put in destinations it would not acknowledge it. I’d assume it was due to me living outside of the US at the time. So I deleted the app. Now I’m back in the US I downloaded the app...It’s still doing the same think. It works one day; then the next day it doesn’t. Too much of a hassle to just book stays 👎👎👎. Zero stars for me.American Guy in KSAVersion: 4.44.0

No ability to download receipts for expensingThe app works fine for the usual ability to show your stays and upcoming reservations, as well as search for hotels and make reservations. It lacks digital key which obviously requires infrastructure enhancement at the hotel, though it’s becoming common among other brands. My biggest annoyance is the total inability to download a proper hotel folio/receipt from a past stay. If you travel for business, this is mandatory. Their only hotel bill is an html version with ads and nonsense on it, which is totally unsuitable for upload to Concur or other expensing platforms, not to mention inappropriate for documentation purposes in general..Am830appsuxVersion: 4.50.2

StaffI stayed at this facility. On my way to Minnesota to see my daughter. I left my tablet in the room. I called the Staff from the road and they were very helpful. They were willing to ship it to my house by provided a UPS label. I was happy about it that I decided I would just stay there again on my way home and pick my tablet up, I also stayed in the facility in Nevada, Missouri both on the trip out and the return trip. This facility also was nice and had a very friendly staff. I’m going to try to stay in your facilities whenever possible..Willard’s WeldingVersion: 5.59.0

Holiday inn is awesomeHoliday inn or IHG hotels are the only hotels I ever stay at, because of the perks and cleanliness, but if I could change anything about them, I would put a Restaurant/bar in the Express hotels too and I would make sure every hotel has the little store with more options of drinks, snacks, toothpaste, ext. and the most important thing… ICE CREAM! Lots of ICE CREAM! Nobody likes to leave at 11:00 just to go get a snack, especially if they can get it there! Plus Holiday inn would make more money and everyone would be a winner! But other than that they are awesome!.B.OsteenVersion: 5.33.1

Terrible App!Truly, I don’t get these rave reviews. The app repeatedly tells me I am “offline” when I’m not; tells me I am not allowed access to the Customer Service number, and the list goes on. As a member of the hotel’s rewards program, this is hugely frustrating. I have to call the reservation line to make a reservation if I want the member rate! As someone who has difficulty hearing on the phone, I only use IHG when it’s the only hotel chain around. Otherwise, I use Marriott Bonvoy or World of Hyatt apps. They work perfectly every time..Lemme play!Version: 5.11.0

APP not Opening after update.App not opening after update. I can log into the web version, but not the App. Changed password 5 times, called customer care at IHG. Still not launching. IHG has sent this to their IT for further assistance..JAR64CNDVersion: 5.14.1

Worse than useless appThis used to be a good app, but it no longer permits logins. Also, if you go to IHG to report login problems, then their chatbot simply locks your account. I’ve been staying mainly at IHG hotels for decades, so congratulations to the devs on making an app so appallingly bad that it reduces even me to zero IHG stays. Other chains have working apps — bu5 judging from this app, IHG doesn’t want our business anymore..NashwaakVersion: 5.14.1

Cannot log inCan log in fine on my desktop. Cannot log in through the app. Keep getting message “something went wrong”.Biketech99Version: 5.14.1

Worked good until Dec 23I switched phones and tried to login on the new phone and it gave an error to contact customer service. I checked my old phone and work phone and the app still worked. I logged out of my old phone and tried to log back in and it quit working. I then tried the help and the chat bot automatically reset my password. The new password worked on the website but not the app. Now my work phone no longer works because of the password and I cannot log in. Two calls to their support and they said they would escalate the ticket and call back. Still waiting over 20 days..Cb19591968Version: 5.14.1

App is Not workingAs noted before by someone else this app has not been working for about a week now I won’t open up I’ve changed my password three times in the only way I can get in is by going through IHG which is useless. I understand that issues happen all the time but it shouldn’t take a week to fix a bug especially the company the size of IHG.Ticked off me tooVersion: 5.14.0

Wont log inHaving hard time for 5 days now, install and uninstall already but the app won’t log in my iphone but I could log in to ipad and web. Inconvenient..Superpol2023Version: 5.14.0

UselessCan’t sign in on the app. Keeps giving a “Something Went Wrong” message. Deleted app and reinstalled. Changed password on web. Still won’t work. Can sign in on web but not on app, so the app is useless and takes up space on the phone for no reason. Called customer service and they gave some excuse about having trouble with the passwords but that was weeks ago and it’s still not fixed..D.h.a.r.23Version: 5.14.0

Unable to loginUnable to login. I keep getting the “something went wrong” error message. This has been going for a week now..SamolivierVersion: 5.14.1

Great hotel and staff. Great Happy HourGreat.Toby FordVersion: 5.59.0

Best hotel in timminsFront desk Staff have always been welcoming and help in anyway. Beds are super comfy always have the best sleep. Breakfast is amazing so many options. Location is convenient..Dg-sdVersion: 5.58.0

Excellent!Rapide et facile.Slem78Version: 5.52.0

I enjoy the holiday inn appsIt easy to navigate and to follow It’s the best app around.GgggggggggggggyyyyyyyyyyyyyyyVersion: 5.50.0

Easy to useIt is convenient to book right through the app. You can see options of different locations in the same town/city..MichintibiVersion: 5.50.0

Smooth booking with the appAs a brand new member of IHG, I am impressed with the ease of the app, however concerned membership rewards I expected are so far at 500, for the time share conversation instead of the 5000 for the new member booking my first night within 21 days. That was all done correctly, but those 5000 points are evading me so far. New member bonus could be coming soon, I hope because I already booked my second stay - but after the 21 day requirement..MUCHMEMORYVersion: 5.49.1

Easy and friendlyGood app.Busi2233Version: 5.49.0

SuryaHousekeeping gread job surya holiday inn Dubai airport hotel.Syed hazir shahVersion: 5.48.0

Awesome to be a an IHG member👍Awesome to be a an IHG member👍 Be the one👍.Brother DenisVersion: 5.47.0

Mike KnelsenBest place ever. Awesome staff..C GrswdVersion: 5.45.0

App not workingCannot load the app and will not work. Total waste of time.71PapaVersion: 5.42.1

🤗This is my absolute favourite place to stay when we in Great falls. I always feel so welcomed when we come here. Like we been welcomed by a family member.MzlotsabearzVersion: 5.41.0

Booking hotelIt was so easy and very good prices for the employee as well as for members. Love your site and the app . Thank you Vesna.ZendaidahoVersion: 5.40.0

Easy bookingBook in 2 minutes! Proud Platinum Elite member! 👍🫡.Jhun TomangVersion: 5.39.0

WORLD z BEST “IHG”Excellent service ,convients . Warm welcome checkin’s . Best in price comfortable stays 😊recommended everyone.Bittu doadVersion: 5.39.0

EasyGet the App. So easy to book..Jay. RaeVersion: 5.37.0

ReviewI love staying at Holiday Inn. We get the best treatment when we stay at any Holiday Inn Hotels..Heavy ShieldsVersion: 5.37.0

No sweatLove the app, very convenient for IHG member, no sweat at all..BartWelderApprentice@SAITVersion: 5.35.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.96.0

IHG One Rewards: Book Hotels Negative Reviews

Terrible customer serviceI would recommend not wasting your time with IHG . Their app has multiple glitches and their customer service is non existent . I hold Spire Elite membership with IHG and after my recent issues and their lack of assistance I will no longer be traveling with IHG or any of their properties . If you have any type of issues with one of your stays IHG proves to be completely worthless . Most of the time they won’t even reply when you reach out to them and when they do they say “ IHG cannot get involved with property issues , you will have to work it out with the property directly “ . Also if you leave a low star review through the app they will refuse to post it as they only post the higher star rated reviews , thus showing how dishonest they truly are . I have also reached out multiple times on why they refuse to post my reviews and have not received a response . IHG is completely dishonest and worthless . If you look up IHG’s national rating it is very low and a majority of their reviews are negative . Also if you compare them to other reward programs they again rank low . There are many other options that not only have better rewards , but actually care about their customers . I would give IHG zero stars if possible.1BT84Version: 4.49.3

App is now brokenI’ve used this app for years & it’s been great. But, the last version will not allow me to login to my account. I can login just fine through the web browser. Nothing else has changed on my 11 pro max except doing regular OS updates. Having to navigate through a web browser is getting old & you may seriously loose a multi decade customer over this. But after speaking to “ customer service “ about this three times, I’m not sure you care at all. Please fix your app. Update: The app seems to be functioning and my CC info hasn’t been stolen for 6 months now (which is a great run). So, if your willing to spend a few hours on the phone fighting for the points that you’re entitled to, with an over seas help desk who treats you like YOU are trying to scam THEM, this is the rewards plan for you! Seriously, check your points like a hawk. Especially if you take advantage of any of their special points rates or promotion offers. They count on you not noticing. It’s a garbage rewards plan but if you force them to do what they should, it can be worth while..Rnewton75Version: 4.51.1

Good luckI haaate this app. When it works, it works fine enough. But good luck finding it working without any glitches, error msgs or just plain not at all. Todays encounter, trying to quickly get a room reserved WITHOUT having to get on the phone (you know, the confines of having to do this at work) but no, ‘we can’t process your request at this time’. Well, why??? Your issue? Did I do something wrong? Poor internet connection?? So I leave my office so I can make the private call to the actual hotel. “Oh, well we don’t have that room available, that’s probably why it didn’t work.” Ok, so I’ll go back to my office and try for a room that IS available. Besides, I want to do a cash/points split and the hotel can’t do that, HAS to be online. I try again and nope. Still ‘can’t process your request at this time.’ I have to leave my office AGAIN, call the lady AGAIN but she at least remembers to tell me the good news that they can’t offer any points purchases. Well great. I’m just being accommodated at every turn here. Thank goodness they have an app. for that. 🙄🙄🙄🙄.Sarken87Version: 5.7.0

IHG needs to step their game up.Just made a multi-day Christmas time reservation at InterContinental of San Francisco Mark Hopkins. I have had the IHG app for the better part of a year now. I was attempting to use the app to reserve some activities locally for my wife child and I to do while enjoying our stay. I’ve ran into more problems with this app than any I have EVER used. I haves tried making adjustments to the guests I’m bringing when attempting to make reservations but ever single time it resorts back to just 2 adults. Then after Dozens and dozens of attempts I got it to take 2 Adults 1 Child. Then went to check out for a San Francisco Grand Tour and Alcatraz Tour for the three of us. Filled out all of the pertinent blocks of info including passport info, ie; Passport Numbers, DOB for all parties all credit card info and on then it failed to take it just says “Book Now” at the bottom bar. Scrolled up and down to check and ensure that all info was correct and filled out it was. Hours of checking, clicking and patience and to no avail I have not one thing booked for my trip. Starting to rethink this InterContinental Ambassador and points program. IHG has really got to step it’s game up..Thewhoopin81Version: 4.36.1

Be careful When Using This AppBe sure that you check before booking on this app that the description of a Hotel’s location is accurate. I was misled about a Hotel‘s proximity to the Greensboro Airport, and then insured by the hotel I mistakenly booked at using the app, that my cancellation fee would be waived. All I had to do was call the manager of the indigo hotel in Winston Salem and he would waive it, according to the front desk. Well, the manager did not do that, and by the way, even balked at his hotels association with Holiday Inn. I’ve been on the phone on and off with a Holiday Inn all day, and I still can’t get any reasonable resolution. Proceed with caution when using this app because if there is a mistake, don’t expect customer service to help you out. What you might get is your wallet $175 lighter after having to deal with a snarky hotel manager and the customer service team oh thank you for being a gold member and then proceeds to ignore you. I am very disappointed, as I usually start with a Holiday Inn’s when I book business travel. And trusted this app obviously way too much..Not to be Relied UponVersion: 5.24.1

Terrible experienceOne if the worst transactions I have ever made. I made an reservation Thru the app. I showed up at the hotel and they had no record of it. Have them the confirmation and they could not find it. Told me they would cancel the reservation and put me in as a walk-in. I said no because IHG would charge me for not using the reservation. I insisted on calling IHG which I did. After much conversation I was escalated to a supervisor. She confirmed the problem talked to the clerk and it was resolved but alas I ended up billed by the hotel and again by IHG anyway. Double billed. With heroic effort I was able to get a phone number of IHG. then they proceeded to tell me yes there was a mixup but has to be solved by hotel not IHG. SPENT ANOTHER half hour on phone and got a case number. Passing the buck back and forth. Blaming it on the other guy but making me responsible for following up to see if it is fixed. It is almost unbelievable for a customer to be treat this way. A better answer would be @ I will solve this problem for you and call you when it is resolved or with 72 hours if it isn’t. Bad guest relations..ExasperratedVersion: 4.15.0

IHG Membership NOT Worth the Frustration!IHG will tell you that you must reset the password to your account to keep it “secure”, but they won’t ever send the password reset link— it’s not in the junk or spam or any place else. So, you’ll chat with their bot for 30 mins until you finally get a real human (allegedly). This supposed human will ask you for your IHG membership number, and when you switch screens to copy this number, it will disconnect you from the chat you waited 30 mins to have. Frankly, it’s all a conspiracy to make you cave and book one of their overpriced rooms without the membership discount, because they never intended to give it to you in the first place. You’ll read this and think I’m just disgruntled, or IHG will remove this bad review. We, the penny pinching hoards, are relegated to the ranks of “consumer”, we have no recourse, we have one job— to hand over way more cash than is justified. If there is anywhere else you can stay— stay there. IHG is just a lesson in getting jerked around..IHG is #2 (as in poo)Version: 5.37.0

Disappointed Spire MemberIHG has become a huge disappointment and this coming from a Spire member who has invested a considerable amount of time with them. I’ve been trying to track down the status of my Reward Nights Faster, but that’s virtually impossible apparently. I don’t know why IHG has to make it such a secret to find. Secondly as a Spire member you’d think that my stay preferences would be at least somewhat honored, but nope I’m usually on a lower floor and close to the elevator... exactly the opposite of what I prefer. Thirdly when I do stay at a Hilton or Marriott I get a room that matches my preference and almost always upgraded with just basic status. Lastly it’s really nice that Hilton lets you pick the room location of your choice within the category you booked. This is amazing and makes you feel like you’re preferences are valued and they want to empower you to have options. It’s been a enjoyable 12yr run with IHG, but I see my time coming to am end with them over simple oversights constantly by IHG..Wyokid7Version: 4.23.0

Holiday inn express Catoosa okI have been a member of IHG for 17 years and am a platinum member. Me and my family have stayed at the holiday inn express in Catoosa ok several times. The hotel is clean, rooms are great and in the past all of the staff have been friendly. My family and I reserved two rooms for today and I checked in around 3 pm and asked Julie, the desk clerk if we could have our rooms next to each other. I then asked if she could switch rooms with someone that hasn’t checked in and she responded with a very sarcastic tone and sarcastic look on her face that she would try! I was very stunned about her response and said I wasn’t trying to be rude. She said you are being pushy. Really? One question and I’m being pushy! Julie is so rude and the behavior is unacceptable. Although I like this hotel why would I come back if this is how I am going to be treated. I hope the hotel owner does something about her behavior. Her bad day is not my my bad day..AavcorVersion: 4.54.0

First time using 1Mill point to bookMy first trip to international so I use my point to book a hotel,so I try to book 10 days . I can only book 9 days and say the room is not avail for that day . But I have check and if I book with cash there is room . I’ve contact IHG Rep, but they have no option or solution to help me . They see what I see in the system . I have a lot of point and would love to use my point but instead IHG customer service can’t do anything. I have one solution to the agent is I can pay with cash but can IHG credit me back with point or help me charge the book and take my points away! No solution . I have check all other website and the price is the same thing , every credit card portal is Same price plus they can get more points when booking with credit card portal . So at the end nothing was solve . Thank you for me trusting IHG . Not a good point account..TkmedusaVersion: 5.51.0

Estimated pointsThe points must have been glitching on app for way over a month now they fixed it because they was tired of me complaining about why was my points so far off. App was saying one thing and it was giving another. I’m trying to figure out why should I have to calculate when your system is suppose to do it for you. Then they still didn’t give us any points for the huge misleading points and inconvenience. We spent at least $1900 to get 5,000 each week instead of getting 39,000 points each week. Like I told them that makes no since we would have just take the money and brought points especially when we could buy $1500 in points and end up with 300,000 points we already spent over $1900. It’s alright to get the 39,000 each week for the three weeks we booked it’s not alright to get 5,000 each week when it was advertised as 39,000 a week. Estimations should never be that far off..K.mos135Version: 4.37.1

Major Security issuesI enjoy the ease of use of the app and customer service was incredibly helpful, but I do have major concerns with the security of this app. This app for the iPhone will not log users out when the password is changed. If anyone else is logged into your account and you change your password, they will still have full access to your account. My ex was logged into my account and was able to cancel a three room reservation in Detroit and book four rooms in Los Angeles. Customer service was able to cancel the new reservations and return my points. While I was waiting on the phone, I changed my password again. The reward points were restored to my account and immediately my ex was able to book 5 more rooms in Los Angeles area. The fraud department confirmed that it was from a trusted device, so it was not fraud. I had to create an entirely new account and have the points transferred, while the existing account was frozen. I spent about three hours on the phone. To confirm this, I logged into my coworkers account and they changed the password. I still had full access to their account after the password was successfully changed..Why Do I Have to Have NicknameVersion: 5.27.0

Don’t leave your card information on IHG appThis app is easy to use. In fact it’s too easy to use. I stay at hotels a lot for work and I had my credit card information saved on the app. I was looking at a hotel and went to swipe out of the app and accidentally hit reserve on the hotel I’d been looking at. Without asking me for any sort of confirmation to reserve a hotel the app made a reservation with the card I had on file. When I called to see if anything could be done about the reservation I was forwarded to someone trying to sell me a timeshare. I ended up losing a deposit on a hotel that I hadn’t intended to reserve. I used to love IHG hotels, they always seem like the safe way to go, but I won’t be staying with them anymore. They have predatory practices and are only interested in the money they make not in their customer’s experience..Chloe.BurkeVersion: 5.5.1

The app isn’t user friendlyIt’s horrible, this app needs a major overhaul. Can’t book handicapped rooms very easily. Many times we’re stuck with a hearing room only. Granted they help with our hearing impairments. That doesn’t give the necessary grab bars at toilet and tub. We function fine without a hearing room, not so with the mobility rooms. And the “messages” are almost impossible to erase. It’s like erasing them and then they pop back up. They need a better program or programmer to make these things smoother for the members. Perhaps an “erase all” button to erase all 50 messages would be a nice start. And another two buttons to switch one for physical mobility room and a separate one for hearing room like all of the other chains now have..Mrs.MRBVersion: 4.56.0

BewareBeware of the fine print when using this App. It claims that canceling your reservation before a stated date/time will result in no charge. But the fact is that they will keep your money for no services provided while legitimate cancellations are refunded in points only (in our case we had replaced the initial reservation of one night at a hotel with an extra night at the same hotel just seconds later which we honored). We were ‚double charged’ for one night, but IHG does not see it that way because we were reimbursed with points, but our money is ‚gone’. Do not bother calling Customer Care neither since it cost me being on hold for over an hour and explaining my case to three different representatives without prevail. Poor Customer ‚Care‘; deceiving App..Beware#Version: 5.14.0

I’m not sure if it’s the app or the companyI am staying at ihg hotels as a group rate for some dance competitions. As much as I like lower prices, their apps and websites are a big fail. I can never sign in using Touch ID. It takes me right to the sign in page where I have to put in my password and I have the “enable Touch ID” box checked every time. The app will not let me “associate reservation with account” and I get the message “system temporarily unavailable” for months. I have to call or email every time so I get my points. It also won’t let me change my reservation on the app or website. Every time I try it says the same error message or “could not process at this time. Try again later.” Is saving a couple dollars for a place to lay your head worth all this?.BertbugVersion: 4.37.3

Can’t loginI’ve been staying at one of IHG’s suites for about 4.5 months so I’ve built up my reward points big time. I’m about to move and travel across the country so I decided to download this app so I can login and have an easier time booking my next stay. Unfortunately the app is glitching and doesn’t let me sign into my account. It looks like everyone else is having the same problem. I decided to try going onto their website and sign in that way and it seems their website doesn’t want to let you sign in. It keeps going to join the rewards program instead straight to existing members login. I hope the developer/person in charge for both the website and this app fixes this problem fast. This makes it difficult for returning customers to want to use your company again..CharliesBossMomVersion: 4.47.1

No more Digital Check-in / App going backwardsDigital Check-in, no longer available, on the IHG App/website. Since version 5.42.0, I’ve been unable to digitally check in to my hotels. As a diamond elite member, that usually gets to my hotel later in the day, it’s been a relief knowing my preferred room type has been secured and I’m not just getting, whatever is left. Which, is not the case, for the last two months. I’ve confirmed with the front desk at multiple locations and they all say that they haven’t had digital check-ins, for the past couple of months. If this is a feature, that’s being eliminated, please be upfront and let customers know, as I’ll start using Marriot and Hilton..Rocket ranger 77Version: 5.47.0

Most annoying bug that needs to be fixed!First of all, you can’t log in on iPhone’s. Neither the app or web browser on the phone will work. Sometimes will give you an error, but most of the time nothing happens; like you didn’t press the sign in button. Resetting password doesn’t work. Secondly, customer service.... you call for some help or insight on what could be going on, and if the representatives supposably can’t understand what the issue is and just try to direct you to reservations. This is finished by them trying to sell you a vacation package pretty aggressively. Ya, that’s exactly what customers want when calling customer service... I’m sorry, “customer care”. What a joke. Revert back to previous update for the sake of the hundreds of other complaints about this issue below mine.Bbtrumpet007Version: 4.49.1

App not launchingUnable to login even after changing the password. New password work on the web, but not the app. Is giving “something went wrong”. Right now, app is useless.Ah are even judicialVersion: 5.14.0

CrashesApp won’t stay open. Crashes whenever I try to enter. Absolutely useless as a traveler. I can’t see my bookings or make additional bookings..AdugjdfhdrfvjujmhreVersion: 4.27.0

New release still faultyCan’t login.Amir_YEGVersion: 5.14.1

Login still doesn’t workI have just signed up to IHG one rewards program on the IHG website. However, when I tried to login with the same credentials (email, password) on the app, it keeps telling me there is a problem. I tried my credentials again on the website and it worked fine..粉腸一碟Version: 5.14.1

Cannot open since updateI could not open app upon my return from Asia. I deleted and reloaded twice since Dec 18 and still cannot sign in. It simply spins and then you cannot close it down aside from double clicking home button and swiping up..HumanpizzaVersion: 4.37.1

So far so badMinor problem: it won’t accept log-ins.Ppaatt1Version: 4.29.0

App is useless and Tech support not respondingUnable to sign in on the App for a couple weeks now and each time I call the Diamond dedicated support line they say they will get tech support to fix it but now two weeks later still no joy. I’ve tried my other apps BW and Hilton and Bonvoy they Al seem to work maybe I should use those until IHG decide to fix the issue. I see I’m not alone..IrhereVersion: 5.14.1

Fix sign in!,,Continue to get “something went wrong, try again or contact customer care” message. Contacted and told it was passed along to tech department..DzzwhitVersion: 5.14.1

Login issueNice update, still can’t login…...Jaÿ JaÿVersion: 5.14.1

ProblemSince your last update of your application yesterday, I am unable to connect to your application with iPhone 13 Pro Max , Thank you.YvesjohanneVersion: 5.14.1

Won’t log inSince last update. Can’t log in anymore. Useless app now..Myke1981Version: 5.14.0

Logins not workingWeb browser login works fine but app returns an error, as others have mentioned..PatStongeVersion: 5.14.0

UselessApp won’t allow signing. Keep getting “something went wrong”..SeliotisVersion: 5.14.0

Can’t log inCan’t log in at all, always say there is something wrong and won’t let me get into my account.Elbereth JoyVersion: 5.14.0

Can’t log inMy account login info works on the website but not the app. Useless.HdiffgnhdcjjVersion: 5.14.0

App not workingApp will not allow me to sign in. I can sign in online but not on the app.Kuda85Version: 5.14.0

Not able to login to account while IHG.com works fineNot able to login to account while IHG.com works fine.Yukun TianVersion: 5.14.0

Point expired without notice very bad expérienceThey didn’t mention that the points expired i didn’t use any hotel for a year then i booked a hotel room and my account had 0 points without even using them and customer service didn’t do anything about it i payed for my stays to claim my points.LBNB961Version: 5.55.0

App does not work with VPNI have used the app many times to book hotel rooms. But since I have put a VPN service on my phone it does not let me use the App on my phone. It is annoying that I have to remember to take it off. Is there anything that can be done..Mouse #2Version: 5.54.0

No receipt againLast 3 stays I’ve had to, post departure, call the hotel to share the receipt. I keep the app 100% for quick checkout purposes. If it isn't available why take up the space on my phone..Ronnie-funny-iphoneVersion: 5.50.0

Please make Wishlist available on other devices with the same accountAs stated in the title. Currently not a feature and it’s very inconvenient to not have wishlist available on other devices logged in with the same account..HimozoVersion: 5.48.0

Prices don’t matchPrice aren’t accurate on app. Shows 1 price. Select room and price goes up 10 dollars. Why lie ? I’m booking a room not bargain shopping..Mustybeaver87Version: 5.44.1

Terrible 1st experienceIt took me almost 24 hours to navigate and successfully use this app to book a hotel room. If I booked using my hourly charge rate this room would cost me $5000..Cycle TouristVersion: 5.44.1

Points goneI began travelling for work again. Decided to get my points cards going. Check my IHG app and all my points are gone. I didn’t realize they expire. It would have been nice if they emailed me, since they have no issues emailing me spam constantly. Called and was told there is nothing they can do. Going to have to go with a different loyalty program with good customer service if they can’t help out..Fester85888Version: 5.40.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 5.96.0