Sam's Club Shopping & Delivery Customer Service

Sam's Club Shopping & Delivery Positive Reviews

Visiting the storeI love ordering on line and usually order from app. Yesterday I thought I would go into the store to do my shopping and did. I was done after a few hours finding everything I wanted and went to checkout. Waiting to checkout I discovered I left my card at home. So I asked if I could use a different card, saying I was a plus member. She said that was ok since I was a plus member. As I got closer to the checker, I asked again. She said I must have my membership card, and to go over to returns and get them to give me proof of membership, so I left my things there waiting to be checked out. When I got back, all the things I was purchasing were gone. I asked the checker where was by basket, she said they took it over there, pointing behind her. Apparently someone put a full basket of thing back on the shelfs. Besides the checkers rudeness, when I had to wait until 4/5 people returned things in the other line. I believe the checker could have gotten someone to help me put everything back in the basket or at lease tell me that I should take everything back with me so I could purchase it later.Sr94583Version: 23.02.11

Works Great & Doesn’tI’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game). Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send. The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating..Erica ClarkVersion: 22.03.11

Jdjr2020It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app.....JeffJr2020Version: 19.10.1

Pro- Convenient! Con- Editing, removing, adding a credit card is almost impossible!Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟..Bika BabeVersion: 19.8.2

What’s happened?I loved this app when it first came out. Easy to use, Scan and Go was fantastic, online ordering was a snap. Lately it’s become almost useless. The last couple of times I’ve been in a store I’ve had trouble with scan and go not letting me check out. So I’m told to go through checkout and scan all my items again. Grrrrr. Now, at home placing an order to be shipped it freezes up at the checkout page after swiping to pay. I switch devices and try again. Same problem. I finally found a customer service phone number by Googling Sam’s Club (because there wasn’t a phone number on the app that I could find). Lo and behold, I’m pretty sure their customer service is now in a foreign country. After being on hold for 10 minutes I get disconnected. I call back and wait. This time the guy has such an accent I couldn’t understand what he was saying except “sign out and sign back in”. He didn’t seem to understand that my iPad had locked up. I COULDN’T just sign out. I just close the app and reopened it, but that doesn’t fix it. I had to hang up because he was wasting my time. Sorry SAM’s. I’ve been a loyal member for 40 years. This is about the worst experience I’ve had. PLEASE FIX THE APP AND YOUR. CUSTOMER SERVICE..RichgroupVersion: 23.03.10

Very disappointed in APPUsing the app for delivery to be sent to me is easier due to my disability. However, I ordered what I thought was one order of paper plates. My ouch shut off and rebooted, and came back up and when I got my order, I literally had two cases of plates. It did not give me anything except for a confirmation number. I will take responsibility, but I should’ve confirmed what I had to in my order that said it was already process and billed. So now I have two cases of paper plates and the nearest Sam’s near me is over an hour away. They did the same thing the last time I ordered and had shipped was some bowls and they sent me a whole case of 200 and something bowls in one sleeve. I have enough paper plates and bowls to last me laptop. I am very disappointed the out shut down in the middle of an order and then randomly send you large quantities, it is expensive and very costly someone who watches their pennies. Customer which loved everything about Sam’s is very upset.!! I do not know how much longer I will use this feature of Sam’s ordering or using a Scan & Go in store which is a rare event, now I’m wondering if it’s even worth being a member! Said cheers to Sam’s to a very disappointed and upset consumer.Underdog10uaVersion: 24.07.10

Scan N GoI am using this option since it is available and I really like it. It is fast and convenient. But….. I am having issue from last few times where one of the item’s price not matching between in store and in the app. I have called and showed this to store help and no one understands why it is happening on my app as when they scan on their device or phone it is always match what is on the self but when I scanned same has different and higher price. Customer service in the store says they don’t what to do but if I want to use same price as in the store self then I have to go through checkout line for that item. I said than why someone want to use Scan N Go? They don’t have answer. They said we don’t have anything to do with this app and third party manage this app. That is not the answer customer expect from them. It has happened multiple times where only 1 item has higher price on my phone scanners than in the store. Every time I end up taking out that item as store cannot overwrite or fix the price for me through scan n go app. This is kind of defeating use of this option. It overcharges customer who doesn’t pay attention while using this service..TumhumVersion: 24.03.30

Check Before Ordering Pickup!The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out..Hate coming up with nicknamesVersion: 19.0.4

Life is not fairThe worst customer service I have a seen in my life I am a regular customers are the tire at Sam’s Club, I went this morning shortly to make sure arrive on time and I will be serve the first, I approach to the coroner ask him nicely if somebody can take a look for my tire to see if they need to be replaced or repaired. Customer service agent name is Mike, he asked me are you going to bike tire? Tell him not yet until somebody took a look up them, he told me I have to wait until somebody’s coming in and enter the information in the computer because we don’t have anybody, suddenly a second customers approach, and ask him how can I help you, he said I need the battery to be checked out he told him he’s going to take a while at least 30 minutes, he ask him another question would you like to purchase a battery., customer said yes .immediately A customer give his credit card . Immediately he was the first I was sitting at seven in the morning wait, for the store to open. Very very very bad customer service, are we not recommend Sams Club tires to anybody.SofichVersion: 18.9.1

Great appI’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!.KPsparkleVersion: 20.10.10

App is overheating my phoneI’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use the app, it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing the app to let my phone cool, then coming back to the app later to find a couple more items really fast and closing the app again. It’s ridiculous. If I leave the app open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you..Flowerchild3167Version: 21.06.10

App 👎I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app..BornFree@112Version: 19.12.0

I feel like my middle name is Sam’s.Everyone that knows me knows my fav store is Sam’s and whatever I cook, wear or things inside/outside my house is from there. In fact, it’s just an ongoing joke that Tracy and Sam’s go hand in hand. If I wasn’t so obsessed (and in the Moore, OK store 1-3 times a week or if I’m traveling I’m gonna be stopping in a Sam’s store at least once), I’d be irritated at the jokes but I’ve come to love and accept them! I’m the best PR person Sam’s has ever had and yet I receive nothing, not even a discounted yearly renewal fee, for it! I know it says I’ve been a member since 2007 buts that’s not true at all. I just got remarried then so that’s my newest name. I’ve been an overly loyal customer since 1987, before my oldest son was born. I then went to the SW 5th store (in OKC) location 1-2 times a week. When I walk into a Costco I feel like I need a fake moustache and glasses in case I’m recognized outta my element, since my bff bought me a membership (as a joke!). I feel like I need, if nothing else, a picture put up in the store when I die. It’s my happy place!.🩷🫶🏽🩷Version: 24.12.20

Good, but could be improvedI love that I can pre-order my items and then have them ready to pick up when I arrive. However, I was trying to order my groceries Friday to p/u Monday but it was apparently too far in advance. So, I was back on the site today to place my order again, but now, a lot of the items are sold out because it is Saturday (I'm assuming.) Also, some of the higher end items are not able to be picked up in the store such as the better brand of dried cherries. I would have to pay to have them shipped. In my opinion, if I could place my order a few more days in advance they could have the “better” cherries at the store along with everything else I want to purchase. And, (a gripe about Sam’s in general, not the site) if the store knows it's going to sell out of Fairlife protein shakes every week. Could they not order more? I need to drink them for my health issues EVERY DAY. And, I need to know where I can depend on being able to purchase them and being able to know that I will be able to depend on a fair price in a tough economy. Thank you for letting me share my thoughts..Babu n WishyVersion: 24.04.20

App is better than it used to be but still needs some improvements.The app is easier to use now and if you remember to check as you go in the store with it it saves the hassle of loading, unloading to check yourself, reloading, unloading to the car and then unloading when you get home. The main problem I have had since the beginning is that it randomly picks a store to have your order picked up at when you order online for pickup. I always buy at the Plano store on Ohio. The app pays no attention to that. Once it had my pickup in Dallas. This time I thought it was the Plano store on Ohio but no…it just said Plano and nothing else on the page you can see right off but I didn’t realize after shopping the Ohio store for other items and then trying to pick up my order that it sent the order to Coit. Very frustrating! And you can transfer an order. You have to cancel and pick out the items yourself and pay again while you wait for your refund for days on the order or you can make a trip to yet another store. But I have to say that many things have improved on it. I wouldn’t have given it one star some years ago..AcehelperVersion: 22.04.21

Lifesaver...Literally.Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid..ChumchumychumchumVersion: 20.5.1

Shopping at Sam’s GaithersburgIn-store: Items are well stocked. I can almost always find what I’ve come in for. Staff is friendly and helpful across the board. The parking lot is busy but spaces are always available. Returns are super convenient bc of e-receipts. My only complaint about the return desk is that service there can be slow. If a customer ahead of me has a complication with their return, there often isn’t enough staff to take care of the other people in line in a timely manner. Pick up: Super easy to place and retrieve the order. Sometimes there’s a delay between arrival and getting the order to my car but I don’t particularly mind bc, well, I’m sitting in my car. I only wish I could order a rotisserie chicken for pick-up. Delivery: I have the plus membership which is great bc it offers free delivery, sort of. Heavy items out for delivery have a service charge PER ITEM. If I order two cases of soda, I get charged the fee for both items. I think if I’m ordering multiples of the same item, at a reasonable number of items, say 2-4, I should be charged the delivery fee add on once..Ixtla82Version: 24.03.10

Skip the line- use the app!Okay- this app had some serious issues in the beginning, but we usually experience very few, if any technical issues with it anymore. While there are occasional inventory discrepancies, that’s everywhere you go and worse with covid. They now include all the flyer sales and everything, is generally spot on. (Instant savings are applied to shipped items too and everything seems correct. Frankly if you only use the Scan-and-Go feature, it’s worth the download. Scan your items and pay from app. Nothing has to be moved around so the cashier can ring it up. You’re just done. You show the barcode (receipt) on your phone to the checkout guard, who may verify any random number of items and off you go. (2-5 items usually unless the store is having issues. In Dover recently I bought 3 cases Pepsi and three small ticket grocery items like chips and the door guard “verified” 3 items. I thought that was overkill but whatever- near home we only get that treatment when we have a cart full of expensive items like meat.).SirenKnightVersion: 21.09.22

Fantastic tool for both frequent shoppers and casual users alikeI've been using the Sam's Club app for iOS for a few months now, and it has completely transformed my shopping experience! The app is incredibly user-friendly, with a clean and intuitive layout that makes navigating through the various product categories a breeze. I love how easy it is to check out, with the option to scan items in-store for quick pricing information and discounts. The shopping lists feature has been a lifesaver, helping me keep track of things I need to buy, and the app’s integration with my membership has made accessing special deals and offers so simple. The order tracking is also spot on—whether I’m picking up in-store or having items shipped to my door, everything is clearly updated in real-time. Overall, the Sam's Club app is a fantastic tool for both frequent shoppers and casual users alike. It’s reliable, quick, and always improving. Highly recommend!.VOnRyZeNVersion: 24.12.40

The App lies...I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡.TessyatlVersion: 19.10.3

Why did the update destroy this app?I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now..Mur@no18Version: 19.8.1

Great and needed experience .Since joining Sam's club. We find that at least half our shopping needs are met through Sam's club. The ease and convenience of online shopping and help when picking up our order makes it a pleasant experience. The friendliness of the staff inside the store and during pickup is stellar. There are times when Sam’s club may be out of an item, and we do miss it dearly. Then again I like to find the positive in everything. So when we don’t get what we want, that gives us a chance to venture and try something new. Getting back to pickup. I personally appreciate the staff when my order is ready. They always are respectful and pleasant and load our items with care. So to the management and staff of Sam’s club, my wife and I say, thank you! We seriously appreciate the effort you’ve placed into customer care. And when we come to Sam's club to shop or pick up our order, it’s always an uplifting experience. Thanks, George & Evelyn Shaffer..Capt smericsVersion: 22.07.20

App Malfunction on a SATURDAY!!!Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!!.Saturday Shopper2Version: 20.08.20

Sam’s VB is in declineAt any given time, the refrigerator cases where the prepared foods and cheeses are displayed are completely empty. Today was no exception only, this time, heaping carts of shredded and block cheeses were sitting around, nearby. How appetizing—-room temperature-or worse-products that should be refrigerated, sitting out as if on clearance, except these are first price And forget the previous option of seasoned steamed shrimp. Once she was off her cell phone, some floor manager said Sam’s would no longer sell this shrimp option because of “sales.” Maybe if Sam’s would offer them in the same location instead of shifting around and, if they could be displayed in an actual refrigerated case (as recommend by the Health Dept) they would be appealing to shoppers. As it is, it looks like Ollies is now in the refrigerated food business and are leasing all of the empty cases in Sam’s. At least Ollie’s admits to being in the business of selling refurbished, second hand merchandise and they don’t charge me for a membership..DoTheRoarVBVersion: 19.9.1

First experience using a shopping AppToday was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security..Charle 49Version: 19.6.2

Update Product AvailabilityI use this app at least once a week. Without fail every time I use it the app says items are out of stock. When I go in to pick up the order everything that was “out of stock” is in stock and abundantly so. The convenience of the curb side pick up is negated because I still have to go into the store and grab 3-4 items that I couldn’t order when they were actually available but just not updated in the system/app. Every week for the last 2 months I try to order the 500 count plastic forks and every week it says they are out of stock, I know for a fact they are not. It’s been the same with the 5 gallon bucket of hamburger sliced pickles for the last 3 weeks. Also, don’t even try to get someone in store to help with these issues because apparently they have no idea why this happens. Which is fine, but at least a manager could start that process but they have the same response as the people working the pick up area...😳.Jasonshj5Version: 19.7.0

Great appI love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it..J&J06Version: 20.07.13

Plus membershipI have had a Sam’s plus membership for over three years and I really enjoy the free shipping up until recently because I don’t live anywhere near Sam’s for an hour distance. First they started charging on any liquids that you would order explained to me because of the free and they could get punctured which is understandable so I limited my orders from juices to waters to Gatorade detergent because of the extra charge. Now recently they changed the plus membership to you have to order $50 minimum to get free shipping which was never a rule before so now I feel like you have to spend a certain amount of money in order to get your benefits from your membership, which I will be downgrading sadly because I don’t feel that I need to spend more than what I don’t need to on one or two items at a time to my convenience and my household, a free shipping when I’m already paying in the membership renewal fee a year..NeaveaVersion: 24.08.30

Updating Dec 2018....Makes Shopping SlowThe update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose..DncgergenVersion: 19.0.4

Sam’sClub pickup in San Diego + suggestionWe have been using Sam’s Club pickup at the San Diego store for quite a while. We like the on line ordering process that works very well until we arrive to pick up our order. First of all there are not enough parking spaces dedicated for pickup orders. We find ourselves having to drive around and around waiting for another customer to leave. This usually takes awhile because there are never enough associates assigned to delivering orders to the cars. More employees are needed for this situation along with more dedicated parking spots. I would also suggest that Walmart/Sam’s Club looks closely at building a new Sam’s Club, complete with gas station in the Eastlake area of Chula Vista, California. There is plenty of space available and definitely enough population to accommodate the initial investment. Chula Vista is the 2nd largest city in San Diego County and currently supports two extremely busy Costco locations. They certainly need competition and Sam’s Club would be readily accepted in the community..Jed&dldVersion: 24.09.10

This app needs workI love so many things about Sam’s Club and many things about the app. I love scan and go but not having easy printable access to my receipts is a problem for me! I HATE when I can’t get all my receipts!! For the iPad app I can’t find my scan and go receipts at all (yes I did the update). I can finally find them on my iPhone app. I would like to be able to print them out (guess I’m old school but it’s easier for me to find info I want and record it for bookkeeping purposes). I try to print them from iPhone and it took just under 2 minutes for a receipt with 7 items to print. This is ridiculous! Of all the different places I keep records of expenses, this is by FAR the most time consuming and I know I miss getting my sam’s club expenses in for that reason. Makes me think about having to go through the checkout line just so I can get a printed receipt but that is also painfully slow..Abner1988Version: 23.06.20

Easy to use*** Discretion - I’m giving 4 stars because I’m a firm believer that nothing is absolutely perfect and there’s always room for improvement; no matter what it is. With that said, 4 stars from me is the highest rating I give. - The app is easy to use. I appreciate the convenience of the scan and go option when shopping in store to avoid the hassle of long lines at self checkout because there’s either no actual cashier or only one cashier working (which can be a nuisance). - I rarely use the curbside/pickup option to shop because something usually comes up and either an item becomes unavailable and substituted for something that isn’t what I want or an item or two is damaged and I am not made aware of it till I get home because the employee either didn’t know or didn’t say anything. I have learned the hard way to never buy any fresh meat/protein via pickup as well because it isn’t always what I would pick out if I were in store shopping..AbenutsinTNVersion: 24.01.10

Wrong charging for some items bought onlineEverytime i purchase vienna sausage, it’s the yellow variety that i end up ordering cause the blue one is always out of stock on line. The yellow variety is also more expensive than the blue one. When the goods get delivered, i always get the blue variety (with leaser price) but no price adjustment is being made even when i email customer service. Thought the 1st purchase was an isolated case but same thing happened when i made a 2nd purchase of 4 cases. Worse part is that i only got 2 unopened cases of sausages and the rest of the cans were scattered all over the bigger box used to house the orders. There were dents on most of the cans as the cushion placed inside th package was not enough, i wasn’t surprised cause the box was all banged up when it was delivered. Also, few cans were missing. 1 case has 18 cans and when i counted the scattered cans of sausage there were only 32 (should be 36 for 2 cases)..My-eVersion: 21.01.12

Conveniency!This app is great! I love how convenient it is for shopping! I can purchase my items at home and pick up later. If I am in the store, I can scan my items while I’m shopping and pay on my phone when I’m done! It’s been great avoiding crazy lines, especially during the weekend! The best part is being able to order ahead from the cafe. The lines for the cafe can be pretty busy all the time. Being able to avoid the lines and shop while I wait for my order to be completed is so nice too! Although, one thing I do not like about ordering on the app from the cafe is that you can only order if you are near the Sam’s Club. There’s been times where I wanted to order pizza for my family on my way home from work and the app won’t display the cafe ordering. It searches for nearby Sam’s Clubs, but won’t let you order. Besides that little hiccup, I do enjoy the app. Totally worth downloading!.C13RA5Version: 24.07.50

Fun, easy to use this app. Shopping is fun at Sam’s.I’m using my Canadian Apple ID to use this app. Target I can’t download it : they lost my business for sure. This Sam’s App is so easy to maneuver.. It’s actually fun to shop .. my 70 years old grandmother is enjoying this as well Game changer ! I do not like to visit my local Sam’s club ( old , grungy) & I was going to end my membership …. Just upgraded to Plus membership. So worth it. This is so much better than Costco.DiannadrsVersion: 22.02.11

Great staffThe lady at the self checkout so pleasant and helpful to show us how to use appt checkout. Thank you!🇨🇦.R&SDMVersion: 25.03.30

GroceriesThis is the best app to shop at Sam’s Club. Easy to use and fast..DsneigumVersion: 24.12.20

So easyEasy, convenient and makes my life much easier.AbbsmuracoVersion: 23.10.33

SpedI love it and it’s time saving.RodpjmVersion: 21.10.24

Sam's Five Star WebsiteLove Sam's Club !! Pricing and Quality of Products ! Very Competitive to other Clubs !! I myself Prefer Sam's Club !!!.Nitrofuel38Version: 3.6.2

Great app but room for improvementI would like to see the ability to buy all store stock from the app at the same price..Nkgj2Version: 20.12.10

Great appHandy to have!.Let's ride!Version: 3.0.1

Amazing app!Amazing app! Shopping is so much convenient now!.WaqasbhuttaVersion: 3.0

Well doneVery nice organized and well sorted.SamirGerbouVersion: 2.5.1

Great!!Easy to use, perfect.YuleseeVersion: 1.2.6

Tweeking neededTough to use when searching through the tire part. Searching by size optipn would help..BrsmithcaVersion: 2.1.2

Works perfectLove it. It's a SAMs club app hence works perfect with SAMs club in States as Canada does not have any SAMs clubs..TariqShahVersion: 1.2.6

A+A+.Myles21Version: 2.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.06.10

Sam's Club Shopping & Delivery Negative Reviews

Technical service; CEO Michael Hiett inefficientI requested assistance from the Corporate Office and technical department of Sam’s Club. I did not receive any support whatsoever. I poked around my account today and found my old phone number was showing as well as an expired visa card; the one I’ve been using for my purchases. They both needed to be updated. That’s all that needed to be fixed. For the past week, I’ve been unable to place my order simply because of those items needed to be updated on my account. No one helped me fix it; I was unaware that it needed to be fixed. This is a shameful, disgraceful situation for the hellish ways I was treated, which caused me anger, deep grief and frustration for my not being able to place my order… All because of simple fixes that could’ve been done within two minutes, but no one from Sam’s Club cared to delve even into the obvious on my account, to fix the problem. I am still waiting for a substantial compensation from Sam’s Club, Corporate Office, for all that Sam’s Club put me through. The $20 gift card was sent to me by Michael Hiett, to find out if my payment would take using it, along with my credit card. After I made those simple changes on my account today, my credit card and the gift card took. Again, I am still waiting for the substantial compensation from Sam’s Club for all the horrible things that Sam’s Club unnecessarily put me through, which was absolutely no way to treat any customer… Ever!.Pickled potato chipsVersion: 24.06.30

Huh, say what?Going to be a two part review first the fact when doing a pickup order, you can’t order everything in the store. So you still have to go inside to get your groceries. It doesn’t make sense. Secondly, and this is concerning your pharmacy, which I’m not sure the app has anything to do with it, but I can’t seem to find any place to complain about this in another spot. I had a prescription shipped to the house because I was diagnosed with Covid. The box came in, and it look like it was smashed with a sledgehammer. The inside prescriptions the pills were fine, but the bottle was flattened. My Libra lifestyle 2 box was completely flat and damaged. I wanted to make sure everything was fine and that the product was gonna be able to be used and nothing was damaged with the product. I bring it in for the pharmacy to look at it. She tells me yeah it looks fine. She said the next time. Don’t have it shipped and just pick it up and you won’t have that problem. If that is a benefit or perk of being a Sam’s club plus member I don’t understand her comment. Not to mention I was diagnosed with Covid. So do you rather have me come in infected with Covid to pick it up? Your pharmacist was rude. Making me question whether or not I should continue getting my prescriptions at Sam’s pharmacy. If I decide not to, I will be posting this on all social media that I can to show the unprofessional behavior of their pharmacist at the Baton Rouge, LA Sam’s Club..RrrrmmmmkkkVersion: 22.09.21

App only worked once then never again.I lost my card and went into the store to get it replaced. I was told about the app and wanted thought it would be better than the card. After successfully purchasing that day I thought it was great. Things changed when I needed to buy gas. The app did not work. I did not have a card so I went to the inside desk again and the pleasant agent connected me with the corporate customer service people and after 15 minutes I thought it was finished. I purchased something as I left the store and thought I was ready. Returning to the pumps again I could not get gas yet I had spent over an hour so far. I decided to go back home and get gas the next day using my wife’s card. Gas is not optional! I used over an hour trying to buy gas and gave up frustrated. I returned the next day and purchased gas using the card. I then went into the store for our weekly purchases and took the time to scan and go, knowing that the day before it worked perfectly. This time I got to the checkout part and my card would not work. The attendant called a supervisor and I was told it was something with my credit card. I thought this was interesting since it was the same card I used successfully the day before. Nice concept on the scan and go but it must have been released before testing. So here I am, off to buy gas… using the old card system..Timo 01Version: 22.06.11

No Notification of order not being fulfilledSo I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails..UpsetClubMemberVersion: 20.2.0

Purchase differentI've been trying to order a grill for over two weeks for some reason it would not go through. I spent the third time today an 1:22:35 on the phone with the overseas representative first representative, just kept repeating himself over and over and tried to handle it even though we couldn't, and tried to avoid getting a supervisor after that finally, a supervisor got on after I asked for a US supervisor, I still don't with the Philippines, although the supervisor was very patient and tried very hard to help me which in fact, he finally wound up after that time actually assisting me but I was overcharged $100 which then said that he would have to watch the completion of the order and go in and do $100 credit which at this point is fine but it should not have been this difficult to get this done!!!!! I'm a little disappointed that it's not easier to get assistance with the orders I did contact the local store and was given an 888 number to be able to get this done and even after that it was still difficult!! my hopes are that they will have a special department for people with disabilities or people, elderly people who need assistance, placing an order that would be really fantastic not everybody is on the same level with technology.!!! can't wait till my girl gets here. Hope that everything goes smooth with that.!!😊.KM.PerrVersion: 23.10.33

Horrible Large TV DeliveryOrdered an LG 75” TV on Wednesday, Feb 5. On Thursday an automated email said the TV was on its way. We are in new construction in the gated community On Top of the World in Ocala, Florida. The driver called me and spoke broken English saying he couldn’t find our house. I offered to meet him, but I don’t think he understood. He said he’d contact the store. About a half hour later I got an email saying the order was canceled! I tried to call the store, but no one answered. I went to the store and management at the Ocala Sam’s Club told me I had to re-order through the app. We couldn’t reorder yesterday because we had multiple Dr’s appointments today, Friday, Feb 7. We just tried reordering today, but now the delivery date is Feb 17, which will not work. This has been an incredibly frustrating episode and the management staff (three people) I talked to were very insistent that they were not involved with the details of delivery, so they could not help me. By the time I got there the TV was probably back at the store. They should’ve been able to figure something out and deliver it to me. It would have cost them more, but the first delivery attempt was incredibly lame and the driver should’ve given me a call back instead of returning the TV to the store. I will tell this story to my friends and family to forewarn them about your horrible delivery service..Don in FriscoVersion: 25.02.20

Constant app issues ….The App once you’re in would be fine if you could actually check out and if it would stop kicking me off. I’ve only been a member for about 4 weeks now and within that 4 week period I am now on my 4th time where I cannot checkout online. It keeps saying my payment information is invalid. I can use the exact same card(s) in the store with no issue but online it continues to sporadically say that it’s invalid. I can purchase from any other online company and I can purchase in the store but the app glitches and says the info isn’t valid. I’ve deleted my cookies, I’ve cleared my history, deleted the app and reinstalled, I’ve tried deleting all payment info and putting it in again, I’ve tried using the regular site instead of the app. I’ve shut my phone off after I logged out of my sams account. The first few times after I did some of those trouble shooting attempts above it miraculously worked but the 3rd time I had to wait it out for 2 days. All of a sudden it worked. Today again, payment information not valid. So today I had to call sams who filed a ticket and now I just have to wait and see if they can fix whatever glitch they have. It also kicks me completely off quite often. When it works it’s great, when it doesn’t it REALLY doesn’t …..SecretShopper007Version: 22.03.10

Order not showing in app for pickup / Forced to use location “always” and notificationsUpdating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control..3211234:(aspVersion: 19.0.3

I made a mistakeI made a mistake by dropping my cherry tomatoes. I already had paid for all of my items. I asked a man standing in the back of the store if he worked here he didn’t greet me he just replied yes, then he left. I waited for 20 minutes. Nobody came with my cherry tomatoes so I went to go get them myself. I was pushing a flatbed with $400 groceries I had melting ice and I wasn’t able to get any help. On the way out, I seen the man I had asked for help standing with two other ladies, I took my tomatoes, I went up to him and I let him know that nobody came. I let him know that I had to walk all the way back there and get them myself, and I had ice that was melting. I asked him if he was a manager and his name. He said he was and his name was George. A Lady by the name of Rosi told me the next time I come in I can go to customer service and collect a $10 gift card. All I needed was a little help so that I didn’t have to push all my items to the back of the store to get some new tomatoes. There was no communication just an I’m sorry and it was not genuine. It’s sad when people just become a $. Sams club you have to do better. I can take my business elsewhere. I don’t need your ten dollars but would rather have genuine customer service. Managers should go above and beyond to serve their customers. Today I didn’t experience that..Gaxiola FamilyVersion: 24.08.10

Cannot add membership card to Apple Wallet/Cannot use Bonus Cash after membership number was changedI used to be able to add my membership card to my Apple Wallet. With a recent update, this option was removed. Why?? Please add it back. My membership number was changed in Mar 2023 when my first name was corrected. That started a spiral of frustration for me as I could not use my card at the club and had to get a new one but instead of giving me a new card with my new membership number, I was given a black pre-printed 690 card which does not match my membership account number. Then I had issues with my Bonus Cash account. The credit card that I registered with the Bonus Cash program was linked to my old membership number and now I cannot add the same credit card to my Bonus Cash account. Keeps telling me the credit card is already registered. Contacted customer service and was told they needed a “token” in order to delink my credit card from my old revoked membership account. When I asked what a token was, I was told it will be researched and someone will get in touch with me. That was 27 March 2023. I still have not heard from anyone. Calls and chats with customers went to nowhere. No one at customer service can help me. I cannot use the Bonus Cash program..MWINYVersion: 23.04.10

Problems with the scan and go!!!!!!I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years.Denni EagleVersion: 20.09.10

Glitches and Plus Membership Doesn’t Deliver As PromisedThis app will sometimes not let me place an order for no apparent reason. Yesterday when I pushed checkout it gave me an odd incoherent error message. Tried again today and it at least let me order. Not the first time it has had this type of glitch for me, I can only successfully place an order around half of the time and yes it automatically updates to the latest version and is up to date when that happens, I check. My other issue is that we pay extra for the Plus Membership so that we can get free shipping online since we live 30 minutes from the nearest club and sometimes they are out of things we need but they have them online. It seems fewer and fewer items are available for free plus shipping every time I use it, if I’m able to use it because it is actually working that day. This feels a little deceptive to me and in many cases I end up buying fewer items than I had on my list because of this. I end up buying them from a competitor that will give me free shipping on the same item. I guess they just don’t mind losing a lot of my business..Ziggy399Version: 21.03.10

Most difficultThis is the worst card to have to deal with through Synchrony credit first, I was on the Sams Club so I could unfreeze my card, then I realize I don’t have that option as a consumer to lock and unlock my own card. It only goes through you so of course I call Synchrony and I get transferred three different times because they switched me over to Care Credit. Care Credit doesn’t pay for groceries. So I finally get a hold of somebody and you don’t have that option to lock and unlock my account so I had to make her stay online so she could unfreeze it and then refreeze it. That is absolutely absurd and there is no reason why we do not have our own control when all the other credit card companies allow me to lock and unlock at well what if I’m at the store do you think I wanna stand around and make a call so you can unfreeze my account I don’t think so, I wanna be able to have that control to lock and unlock it myself please this is something you need to figure out and make it accessible to your customers because at this point it makes me never want to use this card again if you have any questions, feel free to send me an email. You’ve got it..1finelaydVersion: 24.05.40

You do not need my precise locationFor the second time since the feature has rolled out, the Sam’s club app has triggered an immediate freeze on a business debit card which contains plenty of money issued by Bank of America. While Sam’s clubs corporate headquarters has repeatedly resisted Apple Pay, I have found the Sam’s app to otherwise be excellent. According to Bank of America, a one dollar authorization followed by a $100 pre-authorization when I put the card in the physical machine after your app failed to authorize my valid card, caused immediate shutdown of my account which required a call directly to the bank. As an app developer myself, I am not unsympathetic to the difficulties of such an interface, but I am certain any app developer who wishes to bypass the established and exceptionally secure methods provided via Apple Pay should at very least figure out how to do so without requiring either precise location information or a connection to Sams Club’s WiFi network. You’ve always been known as the elite within the vast Walmart empire. Kindly reply to this review when the issue has been addressed and I will immediately correct the review..Nerds Limited®Version: 21.06.10

After three years of reporting it, still makes my phone too hot to run it for long.With all of the problems surrounding the iPhone 15 Pro and promax overheating, I can only imagine how bad it's going to be when running this app. We use it for scan and go, so we leave it running so that we can scan things when we're in the store, but even when we aren't there, this app makes my phone so hot that it actually has to shut down. It's not just this phone, but two previous phones as well. My iPhone X and 12 Pro did it, and I had to replace the 12 Pro and it still does it. It's unfortunate, because when I'm in the middle of doing shopping for delivery, if I don't sit in a freezing room, this app overheats the phone every single time. I've started over with a fresh install of iOS, and I've used my back up, and it's still a problem. please take a look at this app and fix it, because until Apple fixes they already reported problems with iPhone 15 Pro and promax overheating, this is going to be catastrophic! I should be getting mine this week, and I don't wanna have to not shop at Sam’s Club because of the overheating issue with this app and my new phone as well..Mom24monstersVersion: 23.09.21

Cleaned up bugs??????? Bunny maybe not this appWas logged out to start. That never happened before. After login and successfully scanning first item could not get to scan more without jumping to other screens. Oh. It took 5 minutes to get to scan that first item. Checkout didn’t go any better. Had to enter card that had not expired or other info changed twice. Then I get asked if I want receipt emailed which it always did before. I wanted it but really did not want to enter email address again since it couldn’t recall that I logged in with one that I use for Sams Club. So no receipt and no way to get the app to send one with going back inside store possible. Besides the stupid app wanted me to login again between the store and my car. This is the third time. Wish we could go back to when this app was new, covid was new and Trump was in office when the app worked flawlessly enough for me. I have said next time I leave the goods in the cart in the store and shop elsewhere 2 times now. The fourth will happen if the cr App does the same. 1/10 star was not possible so I am being 10 times nicer than this app has been the last 4 months..DarC in NOVersion: 22.01.10

No healthy food choicesMost food choices are garbage high calorie fat sodium and chemical foods. I would like more healthy options and you don’t sell cottage cheese or an international selection of fruits and vegetables. Very limited!!.HighlandergirlVersion: 25.03.30

UpdateBecause I have an older iPad, the new app won’t work and although it says it’ll download the version that will work, nothing happens. Very disappointing..CanadaRedVersion: 22.03.20

CrashesThe app crashes a lot but otherwise it’s fine.Pandurs r goodVersion: 19.0.4

Need to be able to access with Canadian address.Can't sign in and use this app like I would like because I live in Canada. Called the help desk and they can not help either. Interesting that in this day and age, you only get the full value of the site or app if you are from the USA, even though you pay the same membership fee. Wake up people, think big picture..Cya later dudeVersion: 2.5

Bad appThis app keep crashing..... Would love it alot if it would work good ....Franb1Version: 3.5.2

Doesn't workI tried several times to enter my membership card and every time it asks me to enter a valid membership number. I was in the store yesterday and my membership was valid but the app doesn't think so!!!!!.Robw93Version: 3.0.1

Canadians don't waste your time. Ii doesn't know we existWaste of a download north of the border. I am only keeping it in the event I go south. But looks like it will fall short. There are amazing dept store apps out there. This one is not it!! John.JohnnyrocketzVersion: 2.2.1

Great idea but falls short!This app has some benefits and is nicely laid out. Unfortunately it falls short of a great app. Click n pull has very limited inventory, the app crashes often, and at times freezes. Store maps are inaccurate for some stores. I think this app needs work..Canadadry83Version: 2.1.1

Doesn't work in CanadaThe map part doesn't find anything in Canada..Terry from NelsonVersion: 1.2

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