Sam's Club Shopping & Delivery Customer Service

Sams club is not being to savy in thinking of increasing business I have a business membership paying over 100 a year and I have tried for 2 evenings to place a order to be shipped to me because my husband is dying on hospice but I have been unable to get it shipped to me so I have to make a 60 mile trip to and fro to pick up and struggle getting them in the house this is not what customers pay over 4 times what they initially started paying for a membership I was a business owner 43 years and you respect the people that brings you your revenue and paycheck. It doesn’t matter how large your facility is my theory is the bigger you are the harder you fall I can assure you ivwill not renew my membership I will share my business with Costco they still ship to your residence and I ordered dog pads last evening when I was trying to order what I’m ordering tonight and itvwas unavailable and Sam’s Club charged me 8.00 for shipping after paying over a 100 for membership. I’m sorry maybe you will find sone suckers but here is one youvwont receive business from once mine expires I would highly suggest someone in corporate to sit down and value the customers your paycheck comes from weigh it out if a 1000 people felt as I do and left plus their sales you will see a decline it’s not about Sam’s and the Walton’s it’s the one bringing you your check a word of advice from a old lady and prosperous in medical business sales 43 years. STOP AND THINK !!!!

I requested assistance from the Corporate Office and technical department of Sam’s Club. I did not receive any support whatsoever. I poked around my account today and found my old phone number was showing as well as an expired visa card; the one I’ve been using for my purchases. They both needed to be updated. That’s all that needed to be fixed. For the past week, I’ve been unable to place my order simply because of those items needed to be updated on my account. No one helped me fix it; I was unaware that it needed to be fixed. This is a shameful, disgraceful situation for the hellish ways I was treated, which caused me anger, deep grief and frustration for my not being able to place my order… All because of simple fixes that could’ve been done within two minutes, but no one from Sam’s Club cared to delve even into the obvious on my account, to fix the problem. I am still waiting for a substantial compensation from Sam’s Club, Corporate Office, for all that Sam’s Club put me through. The $20 gift card was sent to me by Michael Hiett, to find out if my payment would take using it, along with my credit card. After I made those simple changes on my account today, my credit card and the gift card took. Again, I am still waiting for the substantial compensation from Sam’s Club for all the horrible things that Sam’s Club unnecessarily put me through, which was absolutely no way to treat any customer… Ever!

I enjoy Sam’s Club in GC, KS . It has always been clean, well stocked and comfortable to shop in. I love that I can have things delivered now as my health is failing. It is a real “God send” to have these things delivered. It saves my energy. I am able to cook and do other necessary things instead of shopping and then having no energy afterward. I am always thankful that the delivery is fresh. No rotten fruit. No expired milk. I appreciate the way it’s packed in boxes. Nothing broken or leaking. It is a service I pray they always keep! I love the fresh fruit and vegetables at Sam’s Club Garden City. You can NOT find that anywhere else in town. I appreciate everyone! The ones who shop for me, the ones who scan and pack up my items and the drivers for getting me life sustaining items/food while I can no longer go do it myself. This service helps the ill, the elderly, busy single moms and large families alike. I love the size of this store. Larger cities where I am from, have bigger stores. It seems like I would walk miles trying to find everything. This store is perfect size! I just have nothing negative to say! Thank you to the Sam’s Club Team. You are appreciated. TRUELY! I hope your managers read this to you ALL. You make a big difference in peoples lives. You do not even know how much. It may just be a job to you, but it is a life saver for me! Kind Regards to all of you. Amanda and Alberto Torres

If the app developers fix the issue I will explain below, I will consider upgrading your rating to five stars. here it is, and it is one I am seeing with somewhat more frequency when using shopping apps with apples built-in voice over text to speech program. I can do just about everything I need to except the most important thing without assistance, pay for my items. there is no excuse for this. hey the app otherwise works very well, the search feature seems solid, scan and go seems to work quite well, and I can change my payment settings and order settings without too much trouble either. but, and this is a big one, when it is time to pay and finalize my order, the slide to pay function does not work with voiceover. I have to physically turn it off, have someone point out where the slide to pay icon is on the screen and either have them swipe it or help me swipe it. if you’re going to have an app that’s otherwise compatible with voiceover, why not make it 100% compatible? in an age where aesthetics to the eyes seem to be outweighing functionality as far as websites and apps go, don’t alienate any customers that use adaptive technology on iOS devices by neglecting to fix this issue please. I can guarantee you two things. I am going to be all over other app developers for the same issue going forward, and if you do fix this I will be happy to so long as you don’t screw up some other part of the app along the way upgrade your rating to five stars that is a promise.

I have been a member for 15 years. I was given a message when I checked out in June. I was approved for a Sam’s card in the amount of $4,000. I did not apply at that time. I wanted to buy a mattress this month and decided to get a Sam’s Club credit card to take advantage of the points. I don’t usually make large purchases. Tried to do it on line and it wouldn’t allow my Sam’s club number to be inputed. Called the 800 number and they told me I had to go to the store to qualify. They couldn’t help me. Went to the store and they processed my credit card and I told them multiple times that I was making several large purchases soon. Got my temporary card. Went home to place my order and the site would not take my Sam’s card number. Called the 800 number and they passed me around to several people and everyone said I could not place the order until I got my permanent card. Weeks. By which time the sale price would be expired. Many apologies. I don’t care. I was told to go to the store to place my order. Not going to do it. I would drop my Sam’s club membership but my daughter wants a mattress that you carry. I just ordered it using my Costco card. I will never use my Sam’s club card again and when the time comes to sign up again I will cancel. No wonder you are closing your doors. You have such nice people working for you but they cannot make up for your stupid lack of customer service. My advice to you is to reevaluate your staff decisions at corporate and commit to streamlining your website and your relationship with your bank. They are horrible.

I am disabled and cannot drive and do not want my healthcare worker that I pay hourly to have to go there and shop. I buy most items that I need online and have it shipped to my home. Well, I’m finding out that suddenly some of the items that I buy monthly I can no longer get shipped. Why? We are talking items that are non-perishable. Mostly paper products, so why can’t those be shipped? And what is the deal with all of the “ out of stock”? I have been looking every week since March for most of my items and it says always out of stock. Do you mean to tell me that people are still hoarding items such as bounty paper towel, or puffs tissues? Or what about Dixie paper plates, why are those out of stock? Or hand sanitizer or Clorox wipes or dial disinfecting hand soap? These are things everybody needs! How can you not stock enough and why can’t it be bought online? Why should somebody like me, high-risk have to enter your store to get these items they need to clean? And it is not just once that this happens it happens every week the same items! Please, make these things available for everyone including disabled people. I hav complained about this a few times before and nothing has been done yet. It has been over seven months since this virus hit us, and you still have nothing that I can buy for sanitizing. People are still hoarding paper products, and people like me who don’t horde have no access to any of those items. And another thing, I’m trying to finish this review and post it but every time I put one of my nicknames it says that that name has been taken? Who is using my name ?

Purchase in store turned into a huge headache - didn’t purchase the items bc they refused to take the $3 off for the item stating it was “online only” yet it did not say “online only” it stated “pick up, delivery, shipping”. We had purchased 4 garage lights two days earlier manager corrected the price to reflect the $3 off each one. When we went to get 4 more for our barn, the cashier wouldn’t fix it, got the manager (acting) and he flat out refused - even though I showed him the receipt from two days earlier where they manager gave the $3 off. He wouldn’t . Said it was online only- I told him it does not say that - pick up, delivery, shipping is what is posted and I was picking it up, I did the work for you. Refused. I drive TWENTY miles EACH way to go to Sam’s and now I wasn’t getting what I originally went there for. I SHOWED A RECEIPT FROM TWO DAYS EARLIER where manager corrected it and no one ever said it was meant for online - they actually said the didn’t understand why it wasn’t showing up. So Sam’s wanted me to place an order, drive to pick it up again??? Now, I ordered it ONLINE FOR SHIPPING- now you lose more bc you are paying shipping! MAKES NO SENSE! Unbelievable - most frustrating day ever - don’t allow a young acting manager if he is afraid to go out of the box. Two trips- 20 miles each way. Sam’s needs to do better bc Costco is not that much further from me - we have a membership there too- maybe that is where we need to go from now on.

I love ordering on line and usually order from app. Yesterday I thought I would go into the store to do my shopping and did. I was done after a few hours finding everything I wanted and went to checkout. Waiting to checkout I discovered I left my card at home. So I asked if I could use a different card, saying I was a plus member. She said that was ok since I was a plus member. As I got closer to the checker, I asked again. She said I must have my membership card, and to go over to returns and get them to give me proof of membership, so I left my things there waiting to be checked out. When I got back, all the things I was purchasing were gone. I asked the checker where was by basket, she said they took it over there, pointing behind her. Apparently someone put a full basket of thing back on the shelfs. Besides the checkers rudeness, when I had to wait until 4/5 people returned things in the other line. I believe the checker could have gotten someone to help me put everything back in the basket or at lease tell me that I should take everything back with me so I could purchase it later

I love the scan & go feature of the Sam’s Club App! It honestly is one of the reasons I continue my membership. Being able to scan all my items with my phone as I load them into my cart is a massive time saver. Plus, I can organize my items into the bags/boxes I’ll be using to carry my items to my car & then into my home while I shop! Which reduces additional wasted time/energy having to unload my cart at the checkout line just to reload it all back into the cart to head home. BUT The buy online & pick-up in store section needs TONS MORE WORK before it’ll get a good review from me. I’ve tried it multiple times with excitement of the prospect of not having to get out of my car to shop saving me so much time, energy, & money (haha not buying impulse items I find in the store 😉) only to be disappointed every time. Each time there has been at least one or more items that I know for a fact they have in the store I shop were cancelled from my online order without notice to me ahead of time. When I question the employees about the items missing they simply tell me “that happens a lot”. Their explanation was that the “system doesn’t work well”...ummm not an accepted answer! They’ll say “if we don’t have it at this store then the system will just cancel it if your order” to that I responded, “but you do have it at this store” 🤷🏼‍♀️🤦🏼‍♀️ Then I have to park my car go inside & pick up all the items that “the system” says aren’t available at “this store” 🙄 It’s been several months since I last tried it, so fingers crossed 🤞🏻 my “order online & pick-up in store” order will be correct today.

I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game). Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send. The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.

I’ve been a member at Sam’s Club for the past 15+ years and as I always say in other conversations, there’s always a reason for dedicated longevity with any customer. Along the way, I’ve done my due diligence from time to time, to make sure I’m not missing out on any other business that offers comparable or even beats the prices where a person mainly shops. I personally can’t say I’ve had may occurrences in sho h I find a cheaper price, when breaking down the “per ounce” or “per pound” price, just as an example. It actually impresses me at the level of dedication that the whole Sam’s Club team, across the country and not just local stores, have maintained and continue to do their best to ensure customers have a pleasant experience. As always, you can’t please everyone and usually with most negative rants a person may come across, there’s some missing variables and therefore I don’t hold much weight to these types of reviews. It’s always best to keep the reviews along the way, in mind but most of us as consumers, base all decisions off of how each of us experience the store in this example.

Two update versions still have not fixed the list screen issue of only showing 10 items (and no next page button). The number of items next to the list name is still showing correct number but if you check “add all items” it will not add all the items in your list. Only the last ten items will be added to the cart. So if you go to pick up your order, you’ll only have 10 items. No it doesn’t matter if you log out and back into account after the latest update. It doesn’t matter if you try portrait or landscape, it simply doesn’t work. This is happening on iPad/iPhone/android users. Pc version is correct but come on, most people use their phone or tablets for shopping! As an IT software programmer, I’d be fired the first time I sent out an update like this. This is the fourth time in a year that your programmers have made this same error. So glad our town is getting a Costco. May not be able to do pick ups but pricing is better and no screwed up app to contend with.

Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.

The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.

The worst customer service I have a seen in my life I am a regular customers are the tire at Sam’s Club, I went this morning shortly to make sure arrive on time and I will be serve the first, I approach to the coroner ask him nicely if somebody can take a look for my tire to see if they need to be replaced or repaired. Customer service agent name is Mike, he asked me are you going to bike tire? Tell him not yet until somebody took a look up them, he told me I have to wait until somebody’s coming in and enter the information in the computer because we don’t have anybody, suddenly a second customers approach, and ask him how can I help you, he said I need the battery to be checked out he told him he’s going to take a while at least 30 minutes, he ask him another question would you like to purchase a battery., customer said yes .immediately A customer give his credit card . Immediately he was the first I was sitting at seven in the morning wait, for the store to open. Very very very bad customer service, are we not recommend Sams Club tires to anybody

I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!

I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.

I’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use the app, it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing the app to let my phone cool, then coming back to the app later to find a couple more items really fast and closing the app again. It’s ridiculous. If I leave the app open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you.

Everyone that knows me knows my fav store is Sam’s and whatever I cook, wear or things inside/outside my house is from there. In fact, it’s just an ongoing joke that Tracy and Sam’s go hand in hand. If I wasn’t so obsessed (and in the Moore, OK store 1-3 times a week or if I’m traveling I’m gonna be stopping in a Sam’s store at least once), I’d be irritated at the jokes but I’ve come to love and accept them! I’m the best PR person Sam’s has ever had and yet I receive nothing, not even a discounted yearly renewal fee, for it! I know it says I’ve been a member since 2007 buts that’s not true at all. I just got remarried then so that’s my newest name. I’ve been an overly loyal customer since 1987, before my oldest son was born. I then went to the SW 5th store (in OKC) location 1-2 times a week. When I walk into a Costco I feel like I need a fake moustache and glasses in case I’m recognized outta my element, since my bff bought me a membership (as a joke!). I feel like I need, if nothing else, a picture put up in the store when I die. It’s my happy place!

I love that I can pre-order my items and then have them ready to pick up when I arrive. However, I was trying to order my groceries Friday to p/u Monday but it was apparently too far in advance. So, I was back on the site today to place my order again, but now, a lot of the items are sold out because it is Saturday (I'm assuming.) Also, some of the higher end items are not able to be picked up in the store such as the better brand of dried cherries. I would have to pay to have them shipped. In my opinion, if I could place my order a few more days in advance they could have the “better” cherries at the store along with everything else I want to purchase. And, (a gripe about Sam’s in general, not the site) if the store knows it's going to sell out of Fairlife protein shakes every week. Could they not order more? I need to drink them for my health issues EVERY DAY. And, I need to know where I can depend on being able to purchase them and being able to know that I will be able to depend on a fair price in a tough economy. Thank you for letting me share my thoughts.

I placed an order in the app for delivery. As the items were on sale for online orders only. I checked the shipping address and all other info before I submitted the order. They still sent it to the wrong address. The items (there were only 2) were being shipped separately. So the item delivered was delivered to the wrong address. The second item had the label created but hadn’t shipped yet. The lady at said address said she returned it, the shipping company says they didn’t. I reached out to customer service. To let them know since the shipping company said that’s who I had to contact. The c.s. Rep said the only option was for them to refund my purchase and that would take up to 10 business days. I asked if I reordered would I receive the same price. I was told no, I would need to submit for a price match that would then take another possible 10 business days! Thanks but no thanks! I’ll NEVER order anything that requires shipping again! I’ll stick to going in person to purchase my items!

I’ve been a member of Sam’s for years. I have seen it go through some big changes. The pick-up, scan-and-go, and same day delivery is spectacular. Most days, I opt for delivery to avoid the chaos. Thanks for the option to do so, and to avoid checkout lines with scan-and-go when I do have to go in-person. My only complaints would be the store layout - where they’ve crowded the only 2 in-person checkout lanes right at the exit, which forces people with the carts to navigate a congested small area for an aggravating experience. Why not move the checkouts back and out of the way or create a partition to keep those checking out from leaving their carts or themselves protruding into the exit aisles. Same experience with the Cafe corridor being encroached upon by floor displays that leave no room for customers or employees to move freely. Employees that have no patience honking incessantly behind old disabled women pushing heavy carts is a sight seen often. Open up the floor plan again, make everyone happy.

In-store: Items are well stocked. I can almost always find what I’ve come in for. Staff is friendly and helpful across the board. The parking lot is busy but spaces are always available. Returns are super convenient bc of e-receipts. My only complaint about the return desk is that service there can be slow. If a customer ahead of me has a complication with their return, there often isn’t enough staff to take care of the other people in line in a timely manner. Pick up: Super easy to place and retrieve the order. Sometimes there’s a delay between arrival and getting the order to my car but I don’t particularly mind bc, well, I’m sitting in my car. I only wish I could order a rotisserie chicken for pick-up. Delivery: I have the plus membership which is great bc it offers free delivery, sort of. Heavy items out for delivery have a service charge PER ITEM. If I order two cases of soda, I get charged the fee for both items. I think if I’m ordering multiples of the same item, at a reasonable number of items, say 2-4, I should be charged the delivery fee add on once.

I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡

I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.

Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid.

Okay- this app had some serious issues in the beginning, but we usually experience very few, if any technical issues with it anymore. While there are occasional inventory discrepancies, that’s everywhere you go and worse with covid. They now include all the flyer sales and everything, is generally spot on. (Instant savings are applied to shipped items too and everything seems correct. Frankly if you only use the Scan-and-Go feature, it’s worth the download. Scan your items and pay from app. Nothing has to be moved around so the cashier can ring it up. You’re just done. You show the barcode (receipt) on your phone to the checkout guard, who may verify any random number of items and off you go. (2-5 items usually unless the store is having issues. In Dover recently I bought 3 cases Pepsi and three small ticket grocery items like chips and the door guard “verified” 3 items. I thought that was overkill but whatever- near home we only get that treatment when we have a cart full of expensive items like meat.)

I’m using my Canadian Apple ID to use this app. Target I can’t download it : they lost my business for sure. This Sam’s App is so easy to maneuver.. It’s actually fun to shop .. my 70 years old grandmother is enjoying this as well Game changer ! I do not like to visit my local Sam’s club ( old , grungy) & I was going to end my membership …. Just upgraded to Plus membership. So worth it. This is so much better than Costco

Is good

The lady at the self checkout so pleasant and helpful to show us how to use appt checkout. Thank you!🇨🇦

This is the best app to shop at Sam’s Club. Easy to use and fast.

Easy, convenient and makes my life much easier

I love it and it’s time saving

Love Sam's Club !! Pricing and Quality of Products ! Very Competitive to other Clubs !! I myself Prefer Sam's Club !!!

Handy to have!

Amazing app! Shopping is so much convenient now!

Very nice organized and well sorted

Easy to use, perfect

Love it. It's a SAMs club app hence works perfect with SAMs club in States as Canada does not have any SAMs clubs.

A+

Todays trip ? I asked if someone would bring up 10 cases of water for me and they did but then they took it back and unloaded it because I guess I shouldn’t have taken 1hour for the rest of my shopping which I did tell them I had shopping. So I asked about the water and they said they sent it back?? So I had to wait again for water and when they brought it back they dropped it by me and took off. then I had to ask if someone would help me load it on my truck? They said I had to ask at the door. Which is fine but I had to hall it to the door so a flat bed and a cart. Ok I can do it no problem.?. But don’t you think the manager should ask if I could use help since I just went through all the back and forth with the water? Like really. And this is only half the problem I had .check out was interesting as well . Really makes me wonder if I should shop here . I forgot the best part back at the ice cream coolers I have just started buying theses low calorie treats and low and behold, they were filling the cooler with something else I ask were they going to restock them and the guy said he didn’t know probably not but yet I can order them online and have them store tomorrow now if I can order them online why couldn’t he just tell me they would be in on the next truck? And honestly, he was kind of snotty. I’m just like this whole trip. They were kind of snotty. so not sure if I should keep shopping here. What a trip.

The cart function is one I’ve never seen before and I am not a fan. It has caused multiple pick ups to be incorrect and for filled so many times. Most other apps or websites are designed that when you add an item/purchase an item it goes into your cart when you check out you are purchasing all the items in your cart. With this app you can do a search on the website and add items to your cart that way. But you could also use the homepage and it gives you a list of your most common purchases and you can tap and slept them from that. The only problem is it does not add them to your cart it merely just lets you add them to a separate cart that doesn’t join to your main cart when you’ve already done purchases through the search method. It doesn’t join them together. See you then have to remember to go back at the end of your purchase to the homepage and select another main item from that page then add it to your cart and make sure that you add that last thing and that way it’ll bring back up your other items that apparently you added to your cart but it wasn’t really your cart and then hit add to cart. To actually add it to your cart. So this whole time you think you’re adding all these different items to your cart but it turns out you’re not you’re merely just semi adding them to your cart so therefore when you were a complete purchase if you forget to go back to your homepage and do this and you go to pick up your Sam’s Club order that I only have a tiny portion of it ready because technically the other items were never completely purchased.

Hi! So I used the Sam’s club/scan and go app and haven’t had issues with either! Until yesterday. When you first download the app, auto renewal for your membership is automatically turned on. We weren’t planning to renew this year because we moved and the closest location to us is now over 3 hours away. I didn’t realize the auto renew button was on, because I never auto renew anything! So when I called and spoke to someone about a refund, I was on the phone for 50 minutes.(10 minutes of hold time) I called late, around 10:30 PM, too. So after being put on hold 20 times, the Sam’s club rep told me that the only thing he could do is give us a $45 gift card. I asked him why I would want a gift when I am trying to cancel my membership and his reply was that I could just give the card to a friend. WHAT? I just want my money backkk! He told me I could go into the store and get a refund to my card. I explained to him that I live over 3 hours away now from a Sam’s club and I am never in that area. After being put on hold after asking if I should just call my bank and ask for a charge back, he then told me I could get a $45 CHECK in the mail. So I agreed to that option, because it’s the only one I have. Then I was again put on hold, and transferred to speak to another representative who told me that the check will take 8-10 WEEKS to arrive!!! Guys, this is a WALMART company. They can take money out of your account so fast..but when you actually need the money back it takes an hour call and an 8-10 WEEK period to get your money back! So ridiculous that I will never get another membership with them again only because of this.

Going to be a two part review first the fact when doing a pickup order, you can’t order everything in the store. So you still have to go inside to get your groceries. It doesn’t make sense. Secondly, and this is concerning your pharmacy, which I’m not sure the app has anything to do with it, but I can’t seem to find any place to complain about this in another spot. I had a prescription shipped to the house because I was diagnosed with Covid. The box came in, and it look like it was smashed with a sledgehammer. The inside prescriptions the pills were fine, but the bottle was flattened. My Libra lifestyle 2 box was completely flat and damaged. I wanted to make sure everything was fine and that the product was gonna be able to be used and nothing was damaged with the product. I bring it in for the pharmacy to look at it. She tells me yeah it looks fine. She said the next time. Don’t have it shipped and just pick it up and you won’t have that problem. If that is a benefit or perk of being a Sam’s club plus member I don’t understand her comment. Not to mention I was diagnosed with Covid. So do you rather have me come in infected with Covid to pick it up? Your pharmacist was rude. Making me question whether or not I should continue getting my prescriptions at Sam’s pharmacy. If I decide not to, I will be posting this on all social media that I can to show the unprofessional behavior of their pharmacist at the Baton Rouge, LA Sam’s Club.

As a blind user this App is a piece of garbage and COMPLETELY useless now. I want to give it a -5 rating. I used to be able to use the App without any issues. I could Scan-N-Go and place orders in this App. Now I can not do anything in this App but check prices and check Membership/Account information. All the updates to this App over the past year has made it completely unusable for the blind user. The 1st thing that became a problem was The Scan-N-Go. I could not figure out what to tap to start scanning. Once I figured out what to tap to start scanning, I Scanned all my items and proceeded to checkout. Well the next issue is, The App will not let me checkout. It ask me to verify my items in the cart (Which I did) and tap next. Nope, Will not proceed to the next step. The newest proble, with this Ap is, I can NOT do the simplest thing which is, add an item to cart. There is no ADD to cart button for me to tap. I now have to go to the Website to place an online order. Because of how horrible this Ap has become for the blind user, I am ready to stop doing business with Sams Club all together and give up my membership. Clearly Accessability for the blind was NEVER consider in any of the updates over the past year. Nothing is clearly marked/labeled as “Liks”, “Heading”, “Buttons”, “Switches” and etc.. to work with Voiceover. I even turned on an Accessability feature called Screen Reconition to try and navigate/use the App. Nope, Useless (Screen Reconition makes non-accessible Apps more accessible).

It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....

I lost my card and went into the store to get it replaced. I was told about the app and wanted thought it would be better than the card. After successfully purchasing that day I thought it was great. Things changed when I needed to buy gas. The app did not work. I did not have a card so I went to the inside desk again and the pleasant agent connected me with the corporate customer service people and after 15 minutes I thought it was finished. I purchased something as I left the store and thought I was ready. Returning to the pumps again I could not get gas yet I had spent over an hour so far. I decided to go back home and get gas the next day using my wife’s card. Gas is not optional! I used over an hour trying to buy gas and gave up frustrated. I returned the next day and purchased gas using the card. I then went into the store for our weekly purchases and took the time to scan and go, knowing that the day before it worked perfectly. This time I got to the checkout part and my card would not work. The attendant called a supervisor and I was told it was something with my credit card. I thought this was interesting since it was the same card I used successfully the day before. Nice concept on the scan and go but it must have been released before testing. So here I am, off to buy gas… using the old card system.

So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.

Ordered an LG 75” TV on Wednesday, Feb 5. On Thursday an automated email said the TV was on its way. We are in new construction in the gated community On Top of the World in Ocala, Florida. The driver called me and spoke broken English saying he couldn’t find our house. I offered to meet him, but I don’t think he understood. He said he’d contact the store. About a half hour later I got an email saying the order was canceled! I tried to call the store, but no one answered. I went to the store and management at the Ocala Sam’s Club told me I had to re-order through the app. We couldn’t reorder yesterday because we had multiple Dr’s appointments today, Friday, Feb 7. We just tried reordering today, but now the delivery date is Feb 17, which will not work. This has been an incredibly frustrating episode and the management staff (three people) I talked to were very insistent that they were not involved with the details of delivery, so they could not help me. By the time I got there the TV was probably back at the store. They should’ve been able to figure something out and deliver it to me. It would have cost them more, but the first delivery attempt was incredibly lame and the driver should’ve given me a call back instead of returning the TV to the store. I will tell this story to my friends and family to forewarn them about your horrible delivery service.

I've been trying to order a grill for over two weeks for some reason it would not go through. I spent the third time today an 1:22:35 on the phone with the overseas representative first representative, just kept repeating himself over and over and tried to handle it even though we couldn't, and tried to avoid getting a supervisor after that finally, a supervisor got on after I asked for a US supervisor, I still don't with the Philippines, although the supervisor was very patient and tried very hard to help me which in fact, he finally wound up after that time actually assisting me but I was overcharged $100 which then said that he would have to watch the completion of the order and go in and do $100 credit which at this point is fine but it should not have been this difficult to get this done!!!!! I'm a little disappointed that it's not easier to get assistance with the orders I did contact the local store and was given an 888 number to be able to get this done and even after that it was still difficult!! my hopes are that they will have a special department for people with disabilities or people, elderly people who need assistance, placing an order that would be really fantastic not everybody is on the same level with technology.!!! can't wait till my girl gets here. Hope that everything goes smooth with that.!!😊

I am using an iPhone with the current ios version, and I am using the updated version of this app. If an item has more than one option available, I am not able to make a selection. Now I have to grab a sighted person, and asked them to place the item with my preference into the cart! I find this to be a major inconvenience! When I go to the shopping cart, the item numbers are there twice but never the item name. Because of this, I have to go on my computer and log into the web page to view the shopping cart for review and check out! I shop at Sam’s at least 3 to 4 times a month so these inconveniences are making me look for other shopping alternatives! I love the things the store offer but I am growing weary with trying to figure out a master plan to spend my money at sams. Please, take a look at the app and make some changes to update the issues listed above somehow the instant savings options are not even showing the item title in other reviewer said not even the pictures! Since I wrote my last review on this app, things have grown increasingly worse! Now on time of checkout a blind person can no longer check out independently! The pick up date and time options are totally not accessible on the app! And sometimes they don’t work on the webpage either! Voiceover is still not reading the item names that are in the shopping cart; we can still not select an item choice if there are more than one option available! This is growing very very aggravating to independent blind adult who only wants to be able to purchase the items needed!

I loved this app when it first came out. Easy to use, Scan and Go was fantastic, online ordering was a snap. Lately it’s become almost useless. The last couple of times I’ve been in a store I’ve had trouble with scan and go not letting me check out. So I’m told to go through checkout and scan all my items again. Grrrrr. Now, at home placing an order to be shipped it freezes up at the checkout page after swiping to pay. I switch devices and try again. Same problem. I finally found a customer service phone number by Googling Sam’s Club (because there wasn’t a phone number on the app that I could find). Lo and behold, I’m pretty sure their customer service is now in a foreign country. After being on hold for 10 minutes I get disconnected. I call back and wait. This time the guy has such an accent I couldn’t understand what he was saying except “sign out and sign back in”. He didn’t seem to understand that my iPad had locked up. I COULDN’T just sign out. I just close the app and reopened it, but that doesn’t fix it. I had to hang up because he was wasting my time. Sorry SAM’s. I’ve been a loyal member for 40 years. This is about the worst experience I’ve had. PLEASE FIX THE APP AND YOUR. CUSTOMER SERVICE.

Using the app for delivery to be sent to me is easier due to my disability. However, I ordered what I thought was one order of paper plates. My ouch shut off and rebooted, and came back up and when I got my order, I literally had two cases of plates. It did not give me anything except for a confirmation number. I will take responsibility, but I should’ve confirmed what I had to in my order that said it was already process and billed. So now I have two cases of paper plates and the nearest Sam’s near me is over an hour away. They did the same thing the last time I ordered and had shipped was some bowls and they sent me a whole case of 200 and something bowls in one sleeve. I have enough paper plates and bowls to last me laptop. I am very disappointed the out shut down in the middle of an order and then randomly send you large quantities, it is expensive and very costly someone who watches their pennies. Customer which loved everything about Sam’s is very upset.!! I do not know how much longer I will use this feature of Sam’s ordering or using a Scan & Go in store which is a rare event, now I’m wondering if it’s even worth being a member! Said cheers to Sam’s to a very disappointed and upset consumer

I am using this option since it is available and I really like it. It is fast and convenient. But….. I am having issue from last few times where one of the item’s price not matching between in store and in the app. I have called and showed this to store help and no one understands why it is happening on my app as when they scan on their device or phone it is always match what is on the self but when I scanned same has different and higher price. Customer service in the store says they don’t what to do but if I want to use same price as in the store self then I have to go through checkout line for that item. I said than why someone want to use Scan N Go? They don’t have answer. They said we don’t have anything to do with this app and third party manage this app. That is not the answer customer expect from them. It has happened multiple times where only 1 item has higher price on my phone scanners than in the store. Every time I end up taking out that item as store cannot overwrite or fix the price for me through scan n go app. This is kind of defeating use of this option. It overcharges customer who doesn’t pay attention while using this service.

The App once you’re in would be fine if you could actually check out and if it would stop kicking me off. I’ve only been a member for about 4 weeks now and within that 4 week period I am now on my 4th time where I cannot checkout online. It keeps saying my payment information is invalid. I can use the exact same card(s) in the store with no issue but online it continues to sporadically say that it’s invalid. I can purchase from any other online company and I can purchase in the store but the app glitches and says the info isn’t valid. I’ve deleted my cookies, I’ve cleared my history, deleted the app and reinstalled, I’ve tried deleting all payment info and putting it in again, I’ve tried using the regular site instead of the app. I’ve shut my phone off after I logged out of my sams account. The first few times after I did some of those trouble shooting attempts above it miraculously worked but the 3rd time I had to wait it out for 2 days. All of a sudden it worked. Today again, payment information not valid. So today I had to call sams who filed a ticket and now I just have to wait and see if they can fix whatever glitch they have. It also kicks me completely off quite often. When it works it’s great, when it doesn’t it REALLY doesn’t ….

Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.

I made a mistake by dropping my cherry tomatoes. I already had paid for all of my items. I asked a man standing in the back of the store if he worked here he didn’t greet me he just replied yes, then he left. I waited for 20 minutes. Nobody came with my cherry tomatoes so I went to go get them myself. I was pushing a flatbed with $400 groceries I had melting ice and I wasn’t able to get any help. On the way out, I seen the man I had asked for help standing with two other ladies, I took my tomatoes, I went up to him and I let him know that nobody came. I let him know that I had to walk all the way back there and get them myself, and I had ice that was melting. I asked him if he was a manager and his name. He said he was and his name was George. A Lady by the name of Rosi told me the next time I come in I can go to customer service and collect a $10 gift card. All I needed was a little help so that I didn’t have to push all my items to the back of the store to get some new tomatoes. There was no communication just an I’m sorry and it was not genuine. It’s sad when people just become a $. Sams club you have to do better. I can take my business elsewhere. I don’t need your ten dollars but would rather have genuine customer service. Managers should go above and beyond to serve their customers. Today I didn’t experience that.

I used to be able to add my membership card to my Apple Wallet. With a recent update, this option was removed. Why?? Please add it back. My membership number was changed in Mar 2023 when my first name was corrected. That started a spiral of frustration for me as I could not use my card at the club and had to get a new one but instead of giving me a new card with my new membership number, I was given a black pre-printed 690 card which does not match my membership account number. Then I had issues with my Bonus Cash account. The credit card that I registered with the Bonus Cash program was linked to my old membership number and now I cannot add the same credit card to my Bonus Cash account. Keeps telling me the credit card is already registered. Contacted customer service and was told they needed a “token” in order to delink my credit card from my old revoked membership account. When I asked what a token was, I was told it will be researched and someone will get in touch with me. That was 27 March 2023. I still have not heard from anyone. Calls and chats with customers went to nowhere. No one at customer service can help me. I cannot use the Bonus Cash program.

While Sam’s Club is most definitely a personable, helpful shopping experience, they are lacking in updating their servers to adequately display their items when looked for. Ie: I looked for cheese raviolis. It took 3 tries to bring up “spinach & ricotta cheese raviolis”. And I had actually typed in “spinach & cheese raviolis” with no success! A very archaic system which, is NOT USER FRIENDLY. In addition; they are lacking in certain items they consider “seasonal”. Meaning that their merchandising is not thoughtful enough to see beyond “seasonal” to USE OF PRODUCT EVERY SEASON. Item in question? Sam’s Club Zippered HOT/COLD Shoulder Bags! Great as hostess gifts, to transport hot casseroles for parties as well as transporting hot dishes home so they won’t get cold between pickup & drop off to eat at home. Those same bags travel well with a freezer pack in them to transport cold groceries home with ease as well as for use to keep items cold on family outings, transport cold dishes for parties… the used are endless! And…as food is served ALL YEAR ROUND; WHY SHOULDN’T THIS GOLDEN GEM OF A BAG BE A FEATURED HOUSEHOLD ITEM?! Let your voices be heard and request these bags be available for sale all year long. Just a couple of things about this cost saving club that need to be addressed on an immediate and thoughtful basis for them to rate five stars. Until that time, THREE STARS is very appropriate…although I should truly give four stars because of their extremely hard working and caring employees. Whatever you do…SAM’S CLUB is a great place to get good, fresh food in bulk…for much less than other big box stores! And you can take THAT to the bank!

The app is easier to use now and if you remember to check as you go in the store with it it saves the hassle of loading, unloading to check yourself, reloading, unloading to the car and then unloading when you get home. The main problem I have had since the beginning is that it randomly picks a store to have your order picked up at when you order online for pickup. I always buy at the Plano store on Ohio. The app pays no attention to that. Once it had my pickup in Dallas. This time I thought it was the Plano store on Ohio but no…it just said Plano and nothing else on the page you can see right off but I didn’t realize after shopping the Ohio store for other items and then trying to pick up my order that it sent the order to Coit. Very frustrating! And you can transfer an order. You have to cancel and pick out the items yourself and pay again while you wait for your refund for days on the order or you can make a trip to yet another store. But I have to say that many things have improved on it. I wouldn’t have given it one star some years ago.

I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years

I’ve been a Sam’s Club member for years. While there have been some improvements to this app, it remains very “Un-user”friendly, and works sporadically. The app falters when trying to add/delete items from lists; it often doesn’t even connect, and when it does connect, it works slowly. The app requires superfluous steps to add/ delete list items. Instant Savings often contains no pictures or description of items, so one has to select each item to go to another page to see what is offered. Having placed my first online order, I can say that was a disaster. Items placed in early August haven’t yet been delivered (2 weeks), and no information was provided for the delay. I contacted Sam’s via the app to report the issue, but was not contacted. Customer service rep via phone was of little help, suggesting I call the 2 major delivery service providers to track down my items worth $205. I can’t replace the missing items at my store bc online and instore purchases are separate entities I was told, and some of the purchased items were no longer on sale anyway. I will never order online again. I had to push hard to get a supervisor who is resending my items. There was no compensation offered. UPDATE: Three days after re-order was placed, it has yet to ship! Then I noticed that I wasn’t given the sales prices. I am now awaiting for a supervisor to call to see if they can give me my original sale prices. I was told supervisors aren’t available on weekends, and the only way for the rep to contact the supervisor is via email, which could take a while- unbelievable! Furthermore, the prices can’t be adjusted until the items actually ship. It’s now nearly 3 weeks since I first placed and paid for my order.

I placed an order online for Pick on Wednesday and setup the pickup day as Friday. Items were available and my order went through. On Friday at 2pm I received an email stating my order had been canceled because the items I had ordered were out of stock even though they showed in stock on Wednesday. I had already driven to the city where Sams Club is located because my plan was to pick up my order late afternoon. So I decided to go to the Sams Club to ask why my order was canceled and why I received the email at 2pm on Friday instead of sooner. I was told that my items were not scheduled to be picked until late Thursday since I was not picking up my items until Friday. If that is the true process of fulfilling online orders that is the stupidest process I have heard of. If you allow a customer to place an online order and indicate that the item is available you should pick the item early the next day after the order is placed and not wait to late in the day. Also you should inform your customer the day before the pick up date so they don’t travel to pick up an item that will not be available. Now I have to place an order for delivery which has a higher price on the item.

I was disappointed with your app and online ordering. I could not put in my Canadian billing address to complete purchase. Your app and online ordering does not have the option to put in a Canadian address. Please reply to this review with your answer.

Very difficult to navigate.

Most food choices are garbage high calorie fat sodium and chemical foods. I would like more healthy options and you don’t sell cottage cheese or an international selection of fruits and vegetables. Very limited!!

Because I have an older iPad, the new app won’t work and although it says it’ll download the version that will work, nothing happens. Very disappointing.

I would like to see the ability to buy all store stock from the app at the same price.

The app crashes a lot but otherwise it’s fine

Can't sign in and use this app like I would like because I live in Canada. Called the help desk and they can not help either. Interesting that in this day and age, you only get the full value of the site or app if you are from the USA, even though you pay the same membership fee. Wake up people, think big picture.

This app keep crashing..... Would love it alot if it would work good ...

I tried several times to enter my membership card and every time it asks me to enter a valid membership number. I was in the store yesterday and my membership was valid but the app doesn't think so!!!!!

Waste of a download north of the border. I am only keeping it in the event I go south. But looks like it will fall short. There are amazing dept store apps out there. This one is not it!! John

Tough to use when searching through the tire part. Searching by size optipn would help.

This app has some benefits and is nicely laid out. Unfortunately it falls short of a great app. Click n pull has very limited inventory, the app crashes often, and at times freezes. Store maps are inaccurate for some stores. I think this app needs work.

The map part doesn't find anything in Canada.