Hollister Co. Customer Service

Hollister Co. Positive Reviews

My suggestion I would likeMaybe can we get things separated by not just size of the clothes especially the shorts and the swim shorts by the length because I like 9 inch length short pants but I have to go through all of the other before I can get at its in the middle of everything in your sort option may be put into pants please thank you so much an extremely satisfied person except for my black and white long sweatpants with the top I’m wore the first time I mean from head to toe I had on all Hollister my hat a T-shirt and underwearSweatshirt with a hoodie I looked so fantastic I walked into Dallas Texas mall went into Hollister‘s store and everybody in there went crazy even sure pull down the top of my pants a little so they could see Hollister underwear sorry for too much info I look fantastic but when I got home and wash everything the long pants faded on the pockets anyway I still love you I will still shop there and I do have the shorts to this outfit please some kind of way fix the pants because then I have everything anyway I love you store your employees are off the hook in Fairfield California one extremely satisfied customer thank you very much God bless my name is Momo I am 71 years old thank you so much have a blessed day.HgffyubfsyijcdrubcfhhVersion: 9.11.0

Almost 100% satisfied 100% of the timeI love Hollister. It’s one of the only two brands of hoodies that I will wear. I must have over 100 hoodies in my closet and. I wear both the women’s and the men’s. I continuously have a gold membership with free shipping because of the amount of money that I spend. I’m always looking for the newest sweatshirt. my only gripe is out of the very few and I mean very few times that I have to send something back for a refund and not an exchange. I get charged seven dollar shipping which I think isn’t fair. If I have free shipping it should be free shipping in every instance, I don’t pay for it in the first place so I why should they subtract it from my total if like I said, few and far between items that I return for a full refund. Also, the sales are always great, but I think there should be a higher tiered system for people who spend over $1000 a year. They should get at least one coupon per month for when there isn’t a sale going on. Love love love Hollister they are my all-time favorite brand and have the most comfiest cotton hoodies available on the market!!!!❤️❤️❤️.Rosedubs1982Version: 11.5.0

Awful!!If I could give this app 0 stars I would. After downloading the app for the first time everything was great. Prices were nice, I got discounts, customer service was always on everything but that was all up to par until recently. After updating to the latest version of the app and reloading several times on countless occasions my screen expresses the same response to an error, “WIPEOUT, we’re dusting the sand off a few things to make your shopping experience better.” Followed by that it has a RETRY button. I originally downloaded this to make my life easier instead of visiting the store or having to wait online. Well then I began to think and I was reassured about the online Hollister app but sure enough when visiting the site it DOES NOT LOAD and it slipped my head that not only that but it hasn’t been working for the last YEAR or so. I say Hollister needs to get on their A game and pull their heads out of their butts because if this is the respect I’m going to receive from them, this is the amount of respect I supply to them. 0!.A007grifVersion: 7.2.0

Online Shopping AddictIf you shop a lot online, you’re usually going to use an app. I’ve noticed with some though it’s difficult to filter things out & find exactly what you want within a decent time frame. With this app I’ve noticed that I can easily add or remove things from the cart. Even favorite diff items to look at them more closely in a group making the decision making process a lot easier since it’s all right there in front of you. Even inside the shopping cart I will add several items & add discounts then filter it out all in the end. Easy to use. Cutest clothes for my body type & the lines are usually on trend but still keep the casual beachy look in mind. In love. Ps. Been shopping here for almost 10 years now. If you look at Hollister’s line as “too pricy” or it’s only for “smaller people”. Look again. Look closer. Sales & upsizing are there. Most pieces are super stretchy & adjustable. Overall 10 out of 10. 👌🏼 & FYI, things are usually cheapest online. With shipping & all. 😘.Ska8r kidVersion: 5.20.2

So much better then the actual website!For some reason , the Mobil site version for hollister is really slow , glitchy, and makes things so hard just to even browse? But the app has made it SO MUCH EASER to shop and pretty much do anything! You basically get the entire website , completely optimized and compacted into an app to work properly on your phone! You can of course brows the entire catalog, edit your profile, make purchases , redeem Coupons and trade Cali Cash and you can even track your packages!! You get first notifications on new sales and promotions, when you get Cali Cash, packets delivered, or been shipped out. They keep you 100% informed of everything! The only little minor problem/bug I found with the app that hasn’t yet been addressed or fixed, is when you try to track your package , it’s extremely slow and glitchy to pull up your orders and check the tracking. It works fine but you just need a lot of patience, specially if you are tying to track multiple orders like my self , it takes me a few minutes to go down every order to check. It was really annoying at first , but you kinda just get use to it the more you use it. Other then that, I really love that app and how the simplicity and easiness of the app motivates me to want to keep shopping!! Definitely use the app for the ultimate online shopping experience!.Migue AstorgaVersion: 7.5.0

Choice of purchaseI love Hollister, & i usually shop in store because that’s what I just do best. But because I like to take advantage of the rewards & keep track of my points, I decided to download the app and sign in. During signing in on the App, I was asked if I shopped male or female. I was surprised that there wasn’t even a “both” option. After moving in, I saw the opportunity to take advantage of 200 points by asserting a couple simple questions. The first question was if I tend to purchase female products or if I tend to purchase male products… okay, the 2nd time that has been asked and still no option for both. It may seem like no big deal but I think the reason why we love Hollister is because it makes us feel good, and it’s for everybody. Hollister is inclusive but the app is not. It’s 2023, almost walking into 2024. We should do it right and update that and have an option for both, because I always find different items there that I absolutely love & mix with options from both men and women’s, depending on the clothing… that’s what keeps me coming back..A.modernfairytaleVersion: 11.12.0

WRONG ORDER, TERRIBLE CUSTOMER SERVICEI ordered High waisted light washed mom jeans, the shipping took 2 weeks which is well over 5-7 business day, which I paid for. I’m so disappointed because I looked forward to these jeans to come in the mail only to find out that they are the total opposite of what I ordered. The jeans I received were low waisted(I hate low waisted), size 0R(which is also not my size), black(needed a light wash pair not black), and they were super skinny(which I hate). I called the customer service only to be told that the jeans I wanted were now sold out, and the only thing I can do is either drive to a Hollister store and return them, or return them via mail if I wanted my money back. I hated that sass and the attitude when clearly I had a reason to be upset, but I was extremely polite about everything. JUST TERRIBLE!!!.Bdzi17Version: 6.0.0

Best ever!I’m 38 years old and have shopped here since I was a teenager! I’m happy that most of the styles I wore in my teenage years and through my twenties are coming back into style! I’m still the same size now when I was a teenager! Since I’m the same size and Hollister meets my small body frame, I have revamped my whole wardrobe! Thank you Hollister for all these years, and allowing me to feel like hot mom status! I look and feel classy and sexy! Also, I def don’t look like one of those old ppl trying to look young either…lol! No offense to any old ppl as I am old now! I also turned my three daughters onto Hollister so I can shop Hollister all the time and get the amazing deals you have to offer! Don’t ever go out of business at least until I’m dead and gone!! Thank you!!.Gemini Doll2019Version: 11.0.0

App needs workI thought the App’s was great. Why do you delete previous order history? Why do you delete like item. I would love to come back even if it’s months later to see the things that I like even if they’re out of stock especially my purchase history because if there’s a pacific item or item’s that I’m looking for it would be stored in my purchase history these are the things that I would love if you can work on. Being able to go back and look at purchase history, and being able to have a saved like items in the heart category. Besides that everything is good. That’s the reason for my one star. It was very frustrating to come back and the things that I hearted were empty :-(.Bbbbbbc yVersion: 11.5.0

Incredibly well designed appSure, I like Hollister gear but I have to give credit to the app developers. It’s a pleasure to use this app. It’s fast, responsive, and intuitive. Clean interface with a nice balance of content and white space. Nice visual hierarchies. Really well designed. Checkout is quick and easy. I can access my order quickly. Tracking the order is one or two clicks away. The app knows right away when my items have arrived. Starting a return is a click away. Super easy. Browsing is a pleasure. Search works well. I can save favorites and see whether they’re available for curbside pickup at my local store. Navigation is snappy and scrolling is smooth. Press and hold on an item to see additional images. Good images with closeups and on-model views for most items. The app often offers clothing pairing suggestions. Item reviews allow users to enter their height to help other users with choosing a size. The app lets me add my reward card to the Apple Wallet for quick access. The only thing is miss is the ability to change the quantity of my items in the cart. That needs to be addressed. Other than that, phenomenal app. Well done, guys and gals..SweSwirlVersion: 7.8.1

Please be 100 percent sure of your purchase because return policies are ridiculous and impossible!!This store and company give you a HUGE hassle for returns AND even for exchanges! They actually expected me to ask a friend for the receipt just so that I can do an even exchange! When I say even I mean Exactly the SAME Item in the SAME color, I just needed a bigger size!! They made such an issue out of this. I can’t wait to see his company go down because I hate it when companies get big and then they become greedy and they treat their loyal customers poorly! I will be waiting for holister to go out of business. I can’t wait until the teenagers turn on this store..Hellish holisterVersion: 11.10.0

Great appI really like the app and it’s been wonderful to me up until my last purchase. The app was messing up and so it put my address in wrong and so I canceled my order and when I went to reorder it clothes it put a hold on my card for the total 3 times now I understand why it charged one and put the second hold and I was told it should fall off but the third hold I didn’t understand and the costumer service rep I called was rude and just told me it would fall off. Now I’ve never had problems with the app before but that’s just got me wondering first why was she so rude and second why was the third hold on my card posted. Huge inconvenience. Definitely the worst birthday present to myself this year.Ivan1645Version: 5.24.0

Had to delete because I couldn’t stop shopping 😂I used to LOVE Hollister when I was 12-13 years old and then I kind of slept on it for the last few years. Now that I’m almost 20, I purchased a couple of lounging clothes from Gilly Hicks back in December and I actually haven’t stopped 😂 For shopping, the app is pretty good, efficient, fast and I like it more than the website/desktop version. A little slow to see your purchases, track order status, etc. but aside from that I have no complaints. I’ve gotten a LOT of money worth of clothes in the last 1.5 months or so and I’ve never had a single issue that wasn’t resolved (only an item that got sent to me wrong twice - but they let me keep the wrong item and also gave me a refund.) I’ve returned and exchanged things back and forth for bigger/smaller sizes and have never had a problem with this either. Overall loved it! Unfortunately I just had to delete because I actually shop SEVERAL times a week and it’s not good for my wallet or my savings, I can tell you that much 😂.SashisssVersion: 9.6.0

Honestly love the app although...The app is so helpful and useful especially, when you are shopping for something specific in the store. You can simply ask “do you have this in stock” and they will let you know! I love the app although, there is one big problem that I face. The problem is the lag in the app doesn’t make it the best app to shop on if you are looking for something online and in a rush or don’t have patience. Sometimes I’ll be scrolling through and randomly it will lag and skip and that’s why I don’t use the app that often unless it is back to school season, holidays, or summer. Those are the only times I’m ever on the app and I have time to sit down and look over. But, overall it is a very helpful and useful app but not when in a rush!.Just a simple GalVersion: 5.20.1

Best jeans in the world!I have to say, I have tried so many different jeans, expensive and inexpensive, but Hollister has the best jeans that I have ever worn. I actually purchased my very first pair of super skinny jeans on an online resale app and fell In love. That’s when I decided to get the Hollister app, I was so surprised to see such a large variety of Jean leggings. I ordered like 8 pair and I have no regret. Normally I go with distressed jeans, but I needed non distressed, and I couldn’t be happier. For anyone second guessing whether to try Hollister, I definitely recommend them. Not to mention the sales that they have! Hollister definitely deserves a 5+ rating..StarkissabrilVersion: 11.13.0

I’m addictedThis is my favorite app ever!! Things always deliver on time or very close. I really like the quality of their sweaters and you definitely get what you pay for. Usually their jeans are expensive, but they go on sale a lot. I definitely like the swimwear quality, but one thing; i wish there were more swimsuit patterns!! One problem- recently I ordered a shirt that said “bright red” to match my J’s. The picture was a mustard yellow and so was the one that came in. I’m not going to return it because I like it, but it is just confusing for people that do want a bright red shirt. Thanks!!!.RechakVersion: 9.6.0

Miss honestyThe app tends to freeze and be slow when searching items. Also a huge flaw is that you literally have to look up items since on some categories it won’t be there although it should be. I have found items by having to search by color or style since in the category it won’t be there it makes it difficult to find certain items that clearly are available just hard to find, since I already know this I first have to look up in the category then search bar for further options of the same style or color it’s time consuming and frustrating.Ana_cubanaVersion: 11.4.0

Convenient & FastEvery time I order my items, I get the correct items and the right size. I’ve never had a problem ordering on here and I’m always able to see the sales they have. I also love using the app because I’m able to receive rewards for my purchases, such as $10 reward or a 15% discount on my next order. The max time it takes on my delivery is a week, but I’m able receive my items in a couple days, too. I would definitely recommend this app to anyone who loves Hollister. ooo.PuniitttVersion: 11.4.0

Adding Club Cali to Apple Wallet FeatureSo I just contacted Customer Service and it seems to me that they have no clue about this option(calling it Apple Pay), but the developers do look at these reviews. When you go to Profile and then ID(for those who have Club Cali) there is a barcode where the associates can scan, and right below it is an option that says, ”Add to Apple Wallet”. I’ve already seen two reviews about the same concern and it is about the function not working! I’m currently using an iPhone 7 Plus and I’ve tried everything possible and nothing seems to work. So developers, if you are seeing this please fix it as many people would like having this option available. Thanks..Michaelc1252Version: 5.21.0

✨I really like shopping here, it’s one of my favorite places to buy from, but I have a few things to say. The clothes are getting better, but they are still a bit tacky and some clothes have really ugly patterns. Also, why is it always skinny people modeling the clothes?? I want to know what the clothes will look like on a medium, curvier person that looks similar to my body shape. Also, the size references for the models are super unhelpful. How am I supposed to know what size I should get if it always says model is wearing a size small???? I would like to be able to see pictures with reviews as well, it would be really helpful. Lastly, PLEASE GET CHARLIE, DIXIE, AND THEIR TACKY, OVERPRICED CLOTHES OUT OF HERE!!!.Idk01&28372Version: 9.2.0

This is a great app !This an awesome app, the great part is they deliver before the date they tell you, but the only thing I hate would be on some of their jackets, they have some cute jackets. It would be hella nice to order one, but the sad part is mostly all of them have something in common that I hate. I hate the fact that their jackets have fur like outside the hoodies, I kinda wish they made them with out them....... but other then that they have wonderful stuff to offer, I love the fact they don’t take that long to ship..Blue 💙 & Green 💚Version: 5.20.2

GoodI love their clothes and to shop their and I understand where everything is and it’s not difficult and it’s a easy way to shop with out having to go to a store if your like busy and can’t get to one and it’s pretty fast shipping but the only thing I wanna say is that when I put in my address I put in my city and then address and then when I put that in it changed my city to somewhere else and I had to return everything go back and reorder it and it didn’t get to me in time for an even I had to go to but other then that my experience has been great so far and I love how the app is arranged..Avamariemcmaster555Version: 6.8.0

Change rewards to larger available time!I love shopping at the Hollister app because is easy to use, there is too much variety, and in my experience, I get my items on hand in no longer than a week. However, the only thing I would change is the rewards policy. I know this is all business and all that, but you should try to make the rewards last longer. When I reached my first $5 rewards, it said that I only had like 2 months to redeem them, and at the moment I didn’t see anything that was eye-catching for me. You should try changing the rewards’ longevity to at least a year or two..Christopher mendtVersion: 11.5.0

Crash too much need update ...Went you go to you My order always blank i have always go to support menu and see order from there something need to be fixed hope someone will see and do something about it for better experience shopping i love to do it but i like see how order are going and in store York Galería mall they never have nothing good like online also they just have people with no matter working there no smile no greeting i can really say only one from 5 working people that a shame always says if you don’t like working with people get other job that fulfill your personality because they are a lot of options.Zoe2004ZoeVersion: 6.4.1

Login issues after iOS updateThe app usually functions as intended; however, after updating to iOS 16, I was logged out of the app, and when attempting to sign back in, I got an error that “the data couldn’t be read because it isn’t in the correct format” several times before it finally let me sign in. It keeps happening when the app is closed, and it won’t let me change my password. Logging in on the mobile and web browsers did not give this issue, so I know my password is correct..L3_coeVersion: 11.1.0

Why I love the Hollister AppHonestly, this app has just saved me so much time from spending hours shopping at the mall. It’s so convenient at the palm of my hands, that I don’t need to get up and drive 35 minutes to the mall when I can find everything and anything I’m looking for right here! I also love that it shows me exclusive items that are online purchase only. And best of all, I can see what items are in stock at that exact location if I needed to pick it up!.Lindsayy bVersion: 11.5.0

Pretty Amazing Actually! ;)So far from using the app I’ve bought lots of jeans, shirts (mostly curves hem tees and cool stuff that went to clearance) I’ve been able to pay so much faster since they’ve got Apple Pay on the app so it avoids a lot of the shipping and fillings out information part and pays really secure (definitely the recommended route I’d tell people to go for) other than that it helps being part of the Club Cali program since I can be have more discounts. 5/5 stars 🌟 definitely recommending to everyone..Caboose285Version: 5.19.1

Great but can’t review??I’ve desperately been trying to put reviews on items i’ve bought to try and be helpful to the general public and when i tell you i’ve tried EVERYTHING and still can’t figure it out. 😭 I looked it up and their website said the only way you can review is through a post purchase email, but when I went to mine, I couldn’t even review specific items, just the store as a whole. please please PLEASE add a way to review on the app if you’ve bought that item. It would help so much..Emojidiscogirl!!😋😜😝😛Version: 10.0.0

RecommendThis app is so good, it shows me everything that is in the store but for sales and more coupons! I love the store and all the clothes and now that I have the app I’m going to be on my phone so much more now. This app is free cost nothing but your time and you’ll be glad you got this app after getting it. I just bought a white top for tennis and I’m obsessed it just got here today and I can’t stop telling all my friends. Get this app right now!.KicklinebiancaVersion: 12.2.0

Great serviceHollister definitely is most strong and modest fashion clothing company in the market. One call to customer service, they answered like in a second. I also accidentally placed order with my previous address, they re-ship my order and refunded my money for those item they don’t have. What more can I ask! Thank you hollister. I will continue shopping on hollister for my fall season clothes! Highly recommended to anyone. I love their T-shirt. Made from High quality material. Very comfortable to be wearing it..XinlinzachVersion: 6.3.1

Favorite store ever!I always had a hard time finding clothes that fit my style until Hollister! I’m cozy and comfy but still want to look like I got up and got dressed in the morning and Hollister is exactly that!! The clothes are beyond comfortable and they have such a cute style! I avoid jeans but I can sleep in Hollister jeans! Now my daughter is shopping here for the same reasons! So it’s very helpful that everything is also reasonably priced since I’m shopping for 2 now! I will forever be a Hollister woman!.ScHwAnNzEeEeVersion: 7.8.0

Low stock items & cart - doesn’t work great.I love Hollister, but the app has some issues. Almost every time they have an item that says low stock, less than 5 items left…. once you add it & go to your cart right away… it already says “no longer available”. If I delete it & go back into the app, the same item, in my size is still available- still showing low stock; less than 5. I go to add and once again, I go to my cart right away & it already says it’s out of stock. There’s some kind of delay or bug, I wish they would fix..Mellie Mel 92555Version: 12.0.2

Great appThe app is great. There is so much ease when shopping when you get to slide through the item photos without having to click into it. It’s a pretty nice “quick shop” feature. The only thing keeping me from a five star rating is more improvements that would make the app even better. I would suggest having a stock notification system available so that users can be notified of items in their favorites being back in stock. It eliminates having to constantly check the app for size availability..Tiff-tiff83Version: 7.6.0

Love it... but there are a few problemsI love Hollister with a passion! It has all the styles that I want, and the app makes it that a lot easier to shop! The one problem I have is that some of the buttons can be a bit laggy. I ordered something a few days ago and like any other person, I wanted to track my package. But the “Track my package” button wasn’t working! This has been an issue for quite some time now and I really don’t know what to do..Hazel potterVersion: 5.28.1

Loving Hollister since 9th gradeLoving Hollister since 9th grade. As a small tomboyish woman I can almost never find shirts in the men section that actually fit me; the only constant exception I have found after years and years is Hollister. Always has my size (xs) and they have an awesome sense of style, so I always keep buying from them. Recently found out there was an app, so I installed it, and started buying like 5 shirts in 2 days. Will keep buying. 👍.Tay_MejiaVersion: 11.5.0

4 stars please readI love love love Hollister the clothes are so cute but there is one thing 50 dollars for a CROPPED tee shirt is way too much it would maybe be different if it was a normal one and was like 25 dollar I feel like more people would buy if the prices were less bit saying that a lot of people don’t buy the clothes now but like I said maybe just drop the prices that would mean a lot I hope u consider my review ❤️❤️❤️.1111112111111112122211111111Version: 9.7.0

No store where I liveThis app has almost supplied my daughter a whole wardrobe! We don’t have a Hollister in Arkansas since the pandemic so I started shopping online. Hollister always had a sale going on and I love their clothes. They may not be top of the line but they beat other stores by a mile. They have fair prices and the app makes it super easy to buy online. Won’t be going back to the mall unless I have to!.NotmynicknamebutokVersion: 11.3.0

My favorite place to shopI love Hollister’s website/app i’ve been shopping on it for so many years now and I love this place so much. Out of all the years that I’ve been shopping there I had to make one return, maybe two. The prices are great, especially the sales prices, and quick delivery or pick up time. The points system is nice to, and I enjoy being a member of the Hollister club..GhrcchVersion: 12.0.2

Great but...Hollister is great overall and in the app I can find many selections but the Club Cali really just feels like a waste of time. Everything is so expensive and after spending SO MUCH your reward is only $5?!?!??!!?? That’s ridiculous. You would think after so many purchases you would at least get a good amount of Club Cali cash, $15 would be reasonable, but $5 saves you basically nothing. I would be 100% loving this whole process if the rewards actually gave you a real reward..Brianne31562Version: 5.28.1

Love itI started shopping here because of Charli and Dixie.Falcon CallVersion: 7.9.0

Best website everLove their products ❤️.Roz3388Version: 7.7.0

EfficaceTrès bonne application! Rarement eu des problèmes.JavdbskaofVersion: 12.1.0

Nos achatsNous devrions voir où en est rendu notre commande.De spiki$$Version: 5.7.7

UpdateLove the clothes but the update requires ios 16 and right-now h have an ios 15 phone so im sad i cant look at the clothes in my phone.Yasssssss23415Version: 11.13.0

Best ProductsI am so excited to wear these products, it’s a statement on its own..Love BarodaVersion: 12.1.0

Great AppGreat shopping app for clothes. Easy app to use and great deals to save money.ChipotlePrinceVersion: 11.12.0

So goodI just wanted to say that hollister’s customer service, exchanges/returns, etc is so good and literally the best of any retailer. They are so fast and get things done!.DarkMoonForever2358Version: 11.11.0

SogooddddHonestly such a good experience! Super easy to use.KacyannedelionVersion: 11.8.0

Should have a rewards of some typeHave a rewards for buying so many items and get points or eventually get something for free ..Croatia1988Version: 11.5.0

Good app but still crashes sometimesI am using the Hollister app with an iPhone 11. It works well except that it often crashes randomly. This is particularly annoying when I’m trying to place an order and have to start over..GoldenEagle25Version: 11.6.0

ਸਿਰਾ ਕੱਪੜੇਜਿੰਨੇ ਵੀ ਮੇਰੇ ਵੀਰਾਂ ਤੇ ਭੈਣਾਂ ਨੂੰ ਵਧੀਆ ਕੱਪੜੇ ਚਾਹੀਦੇ ਤਾਂ ਇੰਨਾਂ ਦੀ ਦੁਕਾਨ ਤੇ ਆਉ ।.ਨਵੀਨVersion: 11.4.0

One of the best shopping appThis app is the best in terms of UI and UX!.Priyank2811Version: 11.4.0

Great appI really enjoy this app a lot. Easy to use, convenient..Sarra lonsdaleVersion: 11.4.0

NiceCute lounge wear!.JjjjgtyyVersion: 11.4.0

Love it!Hollister has the best clothes for a REALLY good price!.Shanie.grondinVersion: 11.4.0

Good overallPretty decent app compared to most retailers. Well thought out ui with snappy visuals and easy to get to menus. It’s not cluttered and full with needless information, it’s simple and gets to the point. Bravo to their design team for making an app that actually aids instead of weighing you down..DanielMS18Version: 11.4.0

EasyVery easy to use.ChellsSantiniVersion: 11.2.0

Loved this appAmazing Deal and Excellent Service. Ordered 6 Tshirt and got those within a week and ofcouse good qualities. Loved it and recommended to my friends and peers..ShafiqulShourovVersion: 9.11.0

BeautifulVery nice quality.0s0amVersion: 9.10.0

Exelent🤗.ShnnupreetVersion: 9.10.0

I love it!It really is one of my favourite store to shops at! They sell many styles from cottage core to skater girl. One thing however I'm not a big fan of are the prices. Some stuff can be a bit pricy but at the end of the day, you are paying for great quality!.XwhvxwyVersion: 8.3.0

Long shippingI ordered it on aug 15. it said it was coming on the 22-25, but on today,(23rd) it said it was coming on the 31. It’s literally saying arrived in (place). that place is only like 20 min away from my house. and the clothes are very pricey. like, 50 dollars for a CROPPED SWEATER?? 60 for a pair of sweat pants?? overall, the app is good and the clothes are good material..𑁍𝕛𝕠𝕣𝕛𝕒𑁍Version: 9.1.0

GreatGood clothes, and easy to use website. Wish they added being able to write reviews for products though :(.BivuddwskduducjcivvobobVersion: 8.2.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 13.1.1

Hollister Co. Negative Reviews

HORRIBLE customer ServiceI know they probs won’t see this, but if I could rate 0 stars I would. HORRIBLE Customer service. Did not help me at all. Says my package is delivered and did not get any package; I checked both of my mail locker rooms at my apartment complex and I made sure the delivery address was the right one. Emailed the delivery people and they “opened an investigation” but said it will be closed in 2 days. They DID NOT help at all, told me if I don’t get my package in 2 days, to email the people I bought originally from (which is hollister LOL). This billion dollar company is a joke, cause when I originally emailed C.S they told me bc I didn’t get my shipment they could send another package. Great. Next day, they said they couldn’t bc of multiple attempts at asking for a refund and change of address?? How is that when this is my first time ordering online from you guys and last time I shopped in person was years ago. So I go to my bank account to see if they could AT LEAST give me a refund cause that’s over $250 of clothes NOT in my closet and some random place and they only credited $36 into my bank. I love that for myself. Thank you hollister, I haven’t shopped here in years and you just reminded me why(:.RachelMarie_98Version: 11.1.0

App is RUINED after updateAfter updating to the latest version of the Hollister app, there have been several issues that have constantly been occurring that were not before updating. At first the app was working completely fine until I noticed that scrolling through the catalog of clothing was INCREDIBLY laggy and slow. Even if I scrolled with the slightest touch, it would completely lag out. Later on, I was trying to fill out an order and I used my PayPal. However, every time I tried clicking the icon to use PayPal, the app would either crash or give me an error. I had to delete and download the app again in order to place my order. The next day, I went into the app, and noticed I had been logged out, which the app does periodically so I didn’t mind it much, but when I try to log back in, it says that the information I filled in (username/password) does not work and it shows me an error, and asks me to reset my password. I’m unaware if anyone else is having these issues, but I will not continue to use the app if these issues are persistent..YounesryanVersion: 5.20.1

They lost my order 🤦‍♀️🤦‍♀️So about 2 weeks into my order not coming, I called them n they said they can give me free shipping (I asked) a 20% off coupon in the future, but they don’t know the estimated shipping date. So then I call 4 days later, which would be 18 days into not receiving my order. I was asking for a full refund but to still get my stuff cause it def shouldn’t take this long since their website says 14 days at most. They said no and I’m like aight. Then they finally tell me my package is lost ☠️it would be nice if I knew this earlier after my stuff being so incredibly late so the stuff I wanted would still be in stock. I know this can happen and stuff but I’m just lowkey mad about my stuff and just know they might lose your stuff and only tell you at the end of the 2nd call 18 days later😓I think they should tell you this in an email. Anyway about their actual stuff, I like their tops but some get worn out fast, and ion rlly like their jeans and shorts.Marieka :)Version: 12.0.2

Wipeout?Normally I find the Hollister app fine, but for over a week now every time I open the app it just says "Wipeout: we're dusting the sand off a few things to make your shopping experience even better" followed by a retry button. I've tried refreshing, I've tried deleting and redownloading, I've looked online/at reviews and at their Twitter to see if this was an issue with the app in general or just me but saw nothing, and at this point I'll probably just delete it soon because I keep getting notifications but can't get rid of them because the app won't open. And this is following me making a purchase through the app for store pickup and then never getting a notification/email of delivery so it was returned. Customer service was willing to refund that purchase but now with all these annoyances piling up not sure I'll keep the app. However, when it's not buggy and full of issues the app does work well, but when it's not in top shape it's literally useless..EmermcmVersion: 5.7.8

Your chat functionWhen your estimation on response is way off maybe don’t add this feature. When you can pull the order information directly from the account or even have a prompt before I provided all the other information I do know then ask me about the order number. So I don’t have to exit the chat, copy order number, no where to find the existing chat then start all over again. The second the screen goes dark the whole chat disappears. I’ve spent 30 min on the phone waiting for a representative, then got hung up. Another 15 back and forth with Chat. Then it all disappeared. No where to search for a history. The order which tracking hasn’t been updated since 10 days ago with a shipping provider no one has heard before. I’ll have to invest more time to resolve it. EVERYTHING ALL OVER AGAIN..HavesomecompassionVersion: 11.12.0

Buyer BewareI placed an order through the app for the first time. When I received the order there was an item missing. I immediately called customer service and they sent out a replacement right away. Easy and now I feel confident that even though they made a mistake they rectified the situation. I placed another order shortly after. Again, an entire jumpsuit is missing. Of course the most expensive item in my order. FedEx took a photo of the undamaged package when they left it and it clearly only contains one small item. Hollister says that someone stole the item from the unopened package and they will not help me any further. They basically say I’m lying. I WILL NEVER ORDER or SHOP HOLLISTER AGAIN and I will tell everyone and anyone who will listen to me. I hope you get all your items if you do dare order online from them..KmchevelleVersion: 12.2.0

I hate this appOkay so basically everything was working fine until their new update. So as usual i ordered a package but i quickly cancelled it because they were supposed to send me an order confirmation email, but never did. Then it started acting up, keep in mind i LOVED this app. I had two 5 dollar cali cash coupons and I had a gold membership. Then since it was glitchy ing and I just cancelled my order I signed out and refreshed the app. When I sign back in on both my accounts, Hollister says that BOTH passwords are wrong. Supposedly they send me and email, once again NEVER received it. I’ve reached out to their helped just for them to “send” me other email but one again NEVER RECEIVED THEM. I’m so tired of this, now i’m stuck with no package and no account back..XcbdnvjdVersion: 9.5.1

0 stars if I couldI went to my app and it said I needed to upgrade to the latest version. Clicked and went to the App Store and every time I hit update a box pops up and says this app requires 14.0 do you want to download the latest version compatible with your phone and it has a box that’s asks cancel or download. I click download and soon as the box goes away it pops right back up with the same message. It’s done this for quite awhile. I also think that it’s awful that they don’t want you to use the app unless you have the latest and greatest phone. I have an extremely new iPhone but not good enough I guess. Not everyone can run out and grab a new phone every time one comes on the market. I’ll spend my money somewhere else..Dont haveva nicknameVersion: 9.4.0

Won’t let me login?I love love loveeeeee Hollister and I was super excited to download the app but when I tried to log in it would either just pop me back out to the home page or give me a sign in error. I thought that I had maybe remembered my password incorrectly so I reset my password and even tried logging in on the website to make sure it worked and I was sure it would work on the app. I went back to the app and it did the same thing so I decided to redownload to see if that would help but it kept doing the same thing. I even tried apple saving the passwords and automatically entering it to ensure I wasn’t typing my password wrong but it still would not work?? I don’t know if it’s just my phone but it would be amazing if the app would actually let me sign in:((.ChristyysVersion: 5.13.0

Hollister did me dirty 😐My first time & definitely last time ordering from Hollister . The items that I purchased online were not the same items that was delivered . I’m honestly disappointed because Hollister had great items that were in stock but instead Hollister didn’t deliver the exact items that I purchased online . Now I’m in the process of returning the wrong items that was delivered to me and I’m upset that I trusted that Hollister will have the correct items delivered to me but instead Hollister sent me the wrong items. After this experience I’m never going to shop from Hollister . Honestly Hollister needs to improve if they want to keep their customers..Lowley monicaVersion: 11.9.0

HorribleI ordered a sweater, long sleeve shirt, and a pair of jeans and my package never came! I constantly would check the website for an update on my package and the website didn’t even work! After two weeks of waiting I check the website again only to be told my package was going to arrive in about a week I wait and nothing ever showed up I contacted costumer service and they tell me it’s out of their hands and I should contact the shipping company?!? So I contacted them and they tell me my package is on its way it’s been a month and I haven’t received anything not even an update on my package Never online shopping from here again..Jenni_2465Version: 7.8.1

Slow and brokenEvery time I use the app to check my order status it just breaks and nothing shows; after going back out of the section and in again, it’ll load but then the next piece will take the same process. Definitely won’t be keeping it around after my order arrives..XoxnettlesVersion: 6.4.1

Total disaster appLike is this kind of joke ? You are running company , fix all bugs daily . I don’t think they literally using app who is working for Hollister . Too much disappointment and you guys are worthless.ShhivaaahVersion: 7.1.0

Don’t by this appI’ve had this app for 2 weeks and I have only been able to go on it twice because it always says retry wipeout I’m telling u now no point in getting the app look online.Saggiemaggie1234Version: 5.26.0

Chase’s Hollister ReviewI like American Eagle more. Better prices and better quality 🤷🏼‍♂️ sorry..Hollister ChaseVersion: 5.28.1

Super slowApp is insanely slow regardless of how much I’ve updated it. And stuff either doesn’t load or takes hours.Sammiesweetheart<3Version: 13.1.1

App RatingApp is very slow whenever I open the app it gives while blank page. Wish can give rating in negative.P1123AVersion: 13.0.0

DisappointmentIt’s honestly bad, I was expecting an exchanged item and the app refreshed , logging me out of my account. When i signed back in, all of my order history and including the items in my cart were gone. I waited for the exchange item expecting it to arrive since I shipped it back. After about a month, theres still none so I reached back to them and emailed me saying the order was cancelled and the exchanged item i wanted was out of stock and before I shipped the item back I already picked what exchanged item I wanted with a different color and size. They told me they refunded it with an e-gift card and buy the same item I wanted with that but shipping is like $15 and before I didnt pay for shipping cause my whole order was over $60 and now they expect me to buy what I wanted with shipping. Honestly disappointed with what happened. They even said that they emailed the gift card to me on March 17 but had no emails from them at all..ShienBurVersion: 12.2.0

Slow and laggingRecently the app has been super slow and laggy. Have to keep restarting it, takes forever to load pictures, and glitching..Beccad765Version: 12.2.0

Location servicesI should be able to select a country in the app not use location services to auto select a store location. I’m a frequent traveller and sometimes need to order from a different country and don’t want to get hit with duties shipping back to my USA home address.AmeerIsmailVersion: 12.1.0

Worst service everNo customer service and updates. Much disappointed now.KomalkbVersion: 12.0.2

No performing wellNo performing well.Vr@j986Version: 12.0.2

It’s crying for helpFirsly why would you set a specific date to delete the order history other than that it needs help with data settings.Roo!iVersion: 11.13.0

Good clothing bad shippingHollister has good quality clothing, but the worst shipping ever. I ordered to Canada and I have been waiting for two weeks and it still says in transit. Please stop shipping through that cheap carrier and ship orders through Canada post or something. And don’t tell me it’s because I live in NL, it’s not. I have ordered multiple times from china and Europe and it literally took less than a week..Se_38Version: 11.10.0

Gift card IssuesI was trying to use my gift card for my payment that has balance of $338 and I’m still struggling with this issue. Very poor service and bad experience with Hollister..Maan.007Version: 11.9.0

CrashingIt’s keep on crashing Literally like in 2-3 minutes its crashing.Tera baap aya😎😎🔥Version: 11.5.0

Don’t buy just go to the online storeUnfortunately Gilly Hicks has the only good 5 for $30 deal in retail, so I can’t boycott. But I wish I could. Multi-million dollar companies have NO excuse for releasing an app this unusable..GgggispantssssssVersion: 11.3.0

What is wrong with this app?!!I can’t seem to get in!!!.Omgoodness!!! >(Version: 11.1.0

Sign in issuesI was not able to sign in or reset the password.Dee DhaliwalVersion: 11.1.0

Login issuesCannot check my order history. Asking m to login again and again.Sukhie1111Version: 10.0.0

Shipping feeI’m trying to get a Bikini for my daughter and I qualify for free shipping. However I’m still being charged for a shipping fee since the items are not available for pickup at any of the local Hollister stores . Wondering as to why they cannot be delivered to the local Hollister store for free delivery. Thanks.Laxmi .Version: 10.0.0

Cant save addressSays Postal code doesn’t match with province???.••PrincessER••Version: 9.11.0

Worst experienceI brought few items from Hollister online but I didn’t like few items so went to the store for return and they gave me the gift card of the amount and told me you can use it Instore or Online but when I tried to add gift card it shows as invalid card, I talk to the customer service and they asked me to send receipt but they didn’t reply back then I again call customer service and this time they told me to go to the store they will help you out so went to the Eaton centre store and told them about the issue, they have check my gift in the system and have same balance in my card but showing invalid card when adding online, one rude cashier girl told me to can use in store or throw it in garbage, if its not working on a app thats not our concern. I Left the store, following with the Hollister but even they don’t know what to do in this situation..Zais shaikh004Version: 9.5.1

App is not availableIts always dusting the sand of when we will abel to use the app!.AmanueltilahunVersion: 9.5.1

Not a proper work on appDoesn’t show any items as I open any of the departments..Nite_1994Version: 9.4.0

Delay In DileveryWorst service I ever seen. Product is delay by 10 days. Email them but answer wasn’t satisfied me. I am waiting on my last delivery after that won’t gonna order..TyahraidjVersion: 7.9.0

Not iPad compatibleMake ipad fullscreen capable app it's 2021 common guys.Davvy05Version: 7.9.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 13.1.1