Hollister Co. Customer Service

Hollister Co. Positive Reviews

Stylish & Great Quality!The Hollister app is a solid tool for shopping on the go, offering a sleek, user-friendly interface that makes browsing the brand’s collection a breeze. The app is well-organized, allowing you to easily explore categories like new arrivals, bestsellers, and seasonal collections, with filters to narrow down size, color, and price. One of its standout features is the “Find in Store” function, which allows you to check availability of items at nearby locations, helping you avoid the frustration of out-of-stock items. The checkout process is smooth, and the app supports various payment options, including Apple Pay, making purchases quick and convenient. It also keeps you updated with push notifications for promotions and sales, ensuring you don’t miss out on any deals. However, some users report occasional glitches, such as slow loading times or difficulty logging in, which can be a bit annoying. Overall, the Hollister app is a great companion for fans of the brand, offering easy access to the latest styles and a hassle-free shopping experience. If you’re a frequent Hollister shopper, it’s definitely worth having on your phone..GfreattrrVersion: 14.5.0

I love hollister but App needs work and so does hollister itself :/The app doesn’t update very fast or much. For example: A shirt I really want will be out of stock in other sizes but say it still has my size in stock, so I’ll add that shirt to my cart. But when I open my cart it says “out of stock” which is very misleading and upsetting :/ . Hollister barely restocks popular items too and if they do restock, it’s only certain sizes or VERY little of all sizes so not everyone can get what they want or be satisfied. I’ve been begging for them to restock certain items for months now, same as others, constantly checking the app 24/7 and hollister barely restocks. I don’t like that there’s no option to sign up to be notified when an item you want is back in stock. That’s something that yall should create. I also feel the prices of the clothes are getting expensive. I like the clothes that are more reasonable like 30 and under because quality for some of the new clothes isn’t as good and 35+ is really pushing it for just one shirt or one dress etc. also there’s never enough jeans or long skirts for short girls. I always have to shop online and never in store if I want to find some. So I really hope hollister takes how their customers feel into consideration, I shop here way too much to feel undervalued as a customer..A nice reveiw ((:Version: 14.9.0

Almost 100% satisfied 100% of the timeI love Hollister. It’s one of the only two brands of hoodies that I will wear. I must have over 100 hoodies in my closet and. I wear both the women’s and the men’s. I continuously have a gold membership with free shipping because of the amount of money that I spend. I’m always looking for the newest sweatshirt. my only gripe is out of the very few and I mean very few times that I have to send something back for a refund and not an exchange. I get charged seven dollar shipping which I think isn’t fair. If I have free shipping it should be free shipping in every instance, I don’t pay for it in the first place so I why should they subtract it from my total if like I said, few and far between items that I return for a full refund. Also, the sales are always great, but I think there should be a higher tiered system for people who spend over $1000 a year. They should get at least one coupon per month for when there isn’t a sale going on. Love love love Hollister they are my all-time favorite brand and have the most comfiest cotton hoodies available on the market!!!!❤️❤️❤️.Rosedubs1982Version: 11.5.0

Awful!!If I could give this app 0 stars I would. After downloading the app for the first time everything was great. Prices were nice, I got discounts, customer service was always on everything but that was all up to par until recently. After updating to the latest version of the app and reloading several times on countless occasions my screen expresses the same response to an error, “WIPEOUT, we’re dusting the sand off a few things to make your shopping experience better.” Followed by that it has a RETRY button. I originally downloaded this to make my life easier instead of visiting the store or having to wait online. Well then I began to think and I was reassured about the online Hollister app but sure enough when visiting the site it DOES NOT LOAD and it slipped my head that not only that but it hasn’t been working for the last YEAR or so. I say Hollister needs to get on their A game and pull their heads out of their butts because if this is the respect I’m going to receive from them, this is the amount of respect I supply to them. 0!.A007grifVersion: 7.2.0

Online Shopping AddictIf you shop a lot online, you’re usually going to use an app. I’ve noticed with some though it’s difficult to filter things out & find exactly what you want within a decent time frame. With this app I’ve noticed that I can easily add or remove things from the cart. Even favorite diff items to look at them more closely in a group making the decision making process a lot easier since it’s all right there in front of you. Even inside the shopping cart I will add several items & add discounts then filter it out all in the end. Easy to use. Cutest clothes for my body type & the lines are usually on trend but still keep the casual beachy look in mind. In love. Ps. Been shopping here for almost 10 years now. If you look at Hollister’s line as “too pricy” or it’s only for “smaller people”. Look again. Look closer. Sales & upsizing are there. Most pieces are super stretchy & adjustable. Overall 10 out of 10. 👌🏼 & FYI, things are usually cheapest online. With shipping & all. 😘.Ska8r kidVersion: 5.20.2

Hollister is the bestI’ve been using the Hollister App for a while now, and overall it’s a really smooth and fun shopping experience. The layout is super easy to navigate, and it’s simple to find exactly what you’re looking for, whether it’s basics or trending pieces. I love how they show clear pictures and details, and honestly, a lot of the clothes look even better in person than they do online. The app also makes checkout really quick, which is nice, and they usually have good deals or rewards you can use. Sizing has been pretty accurate for me, so I feel confident ordering without worrying too much. The only downside is that sometimes items sell out really fast or the app can lag a little during big sales, but it’s not a huge issue. Overall, I’d definitely recommend the Hollister App if you like cute, trendy clothes and want an easy way to shop right from your phone..Princess2999Version: 15.3.0

Choice of purchaseI love Hollister, & i usually shop in store because that’s what I just do best. But because I like to take advantage of the rewards & keep track of my points, I decided to download the app and sign in. During signing in on the App, I was asked if I shopped male or female. I was surprised that there wasn’t even a “both” option. After moving in, I saw the opportunity to take advantage of 200 points by asserting a couple simple questions. The first question was if I tend to purchase female products or if I tend to purchase male products… okay, the 2nd time that has been asked and still no option for both. It may seem like no big deal but I think the reason why we love Hollister is because it makes us feel good, and it’s for everybody. Hollister is inclusive but the app is not. It’s 2023, almost walking into 2024. We should do it right and update that and have an option for both, because I always find different items there that I absolutely love & mix with options from both men and women’s, depending on the clothing… that’s what keeps me coming back..A.modernfairytaleVersion: 11.12.0

The app and the website has not been workingI love Hollister so much, but I don’t have the time to go into the mall and shop, which is why I would love to go onto the app instead. But after giving the app multiple chances to see if it will work, it does not. I have created an account and deleted it multiple times, yet it never lets me log in. I am only able to view some clothes. But when I view the tops or anything else that requires me to go into another page it says ‘0 results’. Back when I first started having issues and it wouldn’t let me log in it would say the ‘data isn’t in the right form’ or something like that, all the information was correct. Additionally, when I try the website, I can’t get into it period. It says ‘bad request’, and I’ve tried the website weeks apart. I’m not sure if anyone else experiences this because the app and website works for my friends and I’ve seen tons of great reviews. But I hope this feedback reaches somewhere because I would love to keep investing in Hollister. Thank you! 😊.DjdjdjxncjdiVersion: 14.16.1

So much better then the actual website!For some reason , the Mobil site version for hollister is really slow , glitchy, and makes things so hard just to even browse? But the app has made it SO MUCH EASER to shop and pretty much do anything! You basically get the entire website , completely optimized and compacted into an app to work properly on your phone! You can of course brows the entire catalog, edit your profile, make purchases , redeem Coupons and trade Cali Cash and you can even track your packages!! You get first notifications on new sales and promotions, when you get Cali Cash, packets delivered, or been shipped out. They keep you 100% informed of everything! The only little minor problem/bug I found with the app that hasn’t yet been addressed or fixed, is when you try to track your package , it’s extremely slow and glitchy to pull up your orders and check the tracking. It works fine but you just need a lot of patience, specially if you are tying to track multiple orders like my self , it takes me a few minutes to go down every order to check. It was really annoying at first , but you kinda just get use to it the more you use it. Other then that, I really love that app and how the simplicity and easiness of the app motivates me to want to keep shopping!! Definitely use the app for the ultimate online shopping experience!.Migue AstorgaVersion: 7.5.0

My fav appI recently ordered a package and only two items that I ordered out of four were delivered. I reached out to customer service, which was super easy because the instructions on how to get help on the app or so clear and the problem got fixed in literally an hour. I also messaged Hollister on WhatsApp and they were so kind and helpful and honestly like they just made my day better because I was stressed out about my order not being fully delivered. They made something that was stressful into something that took all the stress away because they made it so simple and easy to fix. I seriously appreciate people who work there so much because they were so kind and helpful , and this was only on customer service. Hundred percent recommend this app to absolutely anyone my favorite app and store ever!.It’s a cool appVersion: 15.3.0

WRONG ORDER, TERRIBLE CUSTOMER SERVICEI ordered High waisted light washed mom jeans, the shipping took 2 weeks which is well over 5-7 business day, which I paid for. I’m so disappointed because I looked forward to these jeans to come in the mail only to find out that they are the total opposite of what I ordered. The jeans I received were low waisted(I hate low waisted), size 0R(which is also not my size), black(needed a light wash pair not black), and they were super skinny(which I hate). I called the customer service only to be told that the jeans I wanted were now sold out, and the only thing I can do is either drive to a Hollister store and return them, or return them via mail if I wanted my money back. I hated that sass and the attitude when clearly I had a reason to be upset, but I was extremely polite about everything. JUST TERRIBLE!!!.Bdzi17Version: 6.0.0

Best ever!I’m 38 years old and have shopped here since I was a teenager! I’m happy that most of the styles I wore in my teenage years and through my twenties are coming back into style! I’m still the same size now when I was a teenager! Since I’m the same size and Hollister meets my small body frame, I have revamped my whole wardrobe! Thank you Hollister for all these years, and allowing me to feel like hot mom status! I look and feel classy and sexy! Also, I def don’t look like one of those old ppl trying to look young either…lol! No offense to any old ppl as I am old now! I also turned my three daughters onto Hollister so I can shop Hollister all the time and get the amazing deals you have to offer! Don’t ever go out of business at least until I’m dead and gone!! Thank you!!.Gemini Doll2019Version: 11.0.0

App needs workI thought the App’s was great. Why do you delete previous order history? Why do you delete like item. I would love to come back even if it’s months later to see the things that I like even if they’re out of stock especially my purchase history because if there’s a pacific item or item’s that I’m looking for it would be stored in my purchase history these are the things that I would love if you can work on. Being able to go back and look at purchase history, and being able to have a saved like items in the heart category. Besides that everything is good. That’s the reason for my one star. It was very frustrating to come back and the things that I hearted were empty :-(.Bbbbbbc yVersion: 11.5.0

Incredibly well designed appSure, I like Hollister gear but I have to give credit to the app developers. It’s a pleasure to use this app. It’s fast, responsive, and intuitive. Clean interface with a nice balance of content and white space. Nice visual hierarchies. Really well designed. Checkout is quick and easy. I can access my order quickly. Tracking the order is one or two clicks away. The app knows right away when my items have arrived. Starting a return is a click away. Super easy. Browsing is a pleasure. Search works well. I can save favorites and see whether they’re available for curbside pickup at my local store. Navigation is snappy and scrolling is smooth. Press and hold on an item to see additional images. Good images with closeups and on-model views for most items. The app often offers clothing pairing suggestions. Item reviews allow users to enter their height to help other users with choosing a size. The app lets me add my reward card to the Apple Wallet for quick access. The only thing is miss is the ability to change the quantity of my items in the cart. That needs to be addressed. Other than that, phenomenal app. Well done, guys and gals..SweSwirlVersion: 7.8.1

One of the best clothes stores out there.Hollister is in my opinion, probably the best place to get clothes. All of their stuff is very very comfortable and always delivers on what it looks like online. Sometimes I would say the pricing can be a little too high but the quality makes up for it. When the clothes are on sale and they’re doing deals you can easily spend $50 on four high quality things that you’ll end up wearing forever. I would say I would like a system wear you could suggest brand deals to get more likable stuff but overall I’d say the brands Hollister partners with is pretty great. Overall great stuff. Would 100% recommend if your getting started on wardrobe building..HoneypeppimentoVersion: 14.16.1

Please be 100 percent sure of your purchase because return policies are ridiculous and impossible!!This store and company give you a HUGE hassle for returns AND even for exchanges! They actually expected me to ask a friend for the receipt just so that I can do an even exchange! When I say even I mean Exactly the SAME Item in the SAME color, I just needed a bigger size!! They made such an issue out of this. I can’t wait to see his company go down because I hate it when companies get big and then they become greedy and they treat their loyal customers poorly! I will be waiting for holister to go out of business. I can’t wait until the teenagers turn on this store..Hellish holisterVersion: 11.10.0

Great appI really like the app and it’s been wonderful to me up until my last purchase. The app was messing up and so it put my address in wrong and so I canceled my order and when I went to reorder it clothes it put a hold on my card for the total 3 times now I understand why it charged one and put the second hold and I was told it should fall off but the third hold I didn’t understand and the costumer service rep I called was rude and just told me it would fall off. Now I’ve never had problems with the app before but that’s just got me wondering first why was she so rude and second why was the third hold on my card posted. Huge inconvenience. Definitely the worst birthday present to myself this year.Ivan1645Version: 5.24.0

Had to delete because I couldn’t stop shopping 😂I used to LOVE Hollister when I was 12-13 years old and then I kind of slept on it for the last few years. Now that I’m almost 20, I purchased a couple of lounging clothes from Gilly Hicks back in December and I actually haven’t stopped 😂 For shopping, the app is pretty good, efficient, fast and I like it more than the website/desktop version. A little slow to see your purchases, track order status, etc. but aside from that I have no complaints. I’ve gotten a LOT of money worth of clothes in the last 1.5 months or so and I’ve never had a single issue that wasn’t resolved (only an item that got sent to me wrong twice - but they let me keep the wrong item and also gave me a refund.) I’ve returned and exchanged things back and forth for bigger/smaller sizes and have never had a problem with this either. Overall loved it! Unfortunately I just had to delete because I actually shop SEVERAL times a week and it’s not good for my wallet or my savings, I can tell you that much 😂.SashisssVersion: 9.6.0

Honestly love the app although...The app is so helpful and useful especially, when you are shopping for something specific in the store. You can simply ask “do you have this in stock” and they will let you know! I love the app although, there is one big problem that I face. The problem is the lag in the app doesn’t make it the best app to shop on if you are looking for something online and in a rush or don’t have patience. Sometimes I’ll be scrolling through and randomly it will lag and skip and that’s why I don’t use the app that often unless it is back to school season, holidays, or summer. Those are the only times I’m ever on the app and I have time to sit down and look over. But, overall it is a very helpful and useful app but not when in a rush!.Just a simple GalVersion: 5.20.1

Love it!I love their clothing, love that u guys got a shorter length for pants, I love most of the models who have the same type of measurements or body type like me and how I could see what the clothing looks like on someone to compare, the app is easy to use, I just wish some stuff in the cart could stay in just in case you don’t want to buy it at that moment, like basically you can check box the items you want to buy, and don’t check box some that you want to buy later on, would be easier and better if also want to see price differences. But overall this app is smooth and love frequent updates!.HibiscusLailaVersion: 14.2.0

HollisterThis is the worst app ever. Every time there’s an update it erases all points you have earned and every thing that you bought disappears from your history ,,, so you don’t earn points SMH. I am extremely disappointed with hollister as I thought this problem was taken care of after my call in complaint yesterday when the lady assured me that when I created a new password I would get back all my earned points and rewards ❕❕😠❕❕ smh. I will find somewhere new to shop. My thread up. Or Shien. Either way I am done getting ripped off by Hollister , sad I have so many clothes and etc. from them. BUT NO POINTS FOR THE PURCHASERS WHICH IS PROMISED..June_NovemberVersion: 14.0.0

HollisterI love Hollister, & i usually shop in store because that's what I just do best. But because I like to take advantage of the rewards & keep track of my points, I decided to download the app and sign in. During signing in on the App, I was asked if I shopped male or female. I was surprised that there wasn't even a "both" option. After moving in, I saw the opportunity to take advantage of 200 points by asserting a couple simple questions. The first question was if I tend to purchase female products or if I tend to purchase male products... okay, the 2nd time that has been asked and still no option for both..SieirjrjVersion: 14.6.0

Super well thought outI absolutely love this store and their app works so well compared to others! Everything is organized into categories and makes finding what I need so much easier! they also have a good size range on everything so it’s all super inclusive. The reviews are also super helpful on all their items. The store is a bit on the pricier side, but they have sales for almost every holiday and so many different styles too! One of my favorite things are their camis and jean skirts, they are so worth my money and one of my favorite places to visit when I go shopping! ❤️❤️🫶🫶.Emma_Ruby11Version: 15.0.0

Best jeans in the world!I have to say, I have tried so many different jeans, expensive and inexpensive, but Hollister has the best jeans that I have ever worn. I actually purchased my very first pair of super skinny jeans on an online resale app and fell In love. That’s when I decided to get the Hollister app, I was so surprised to see such a large variety of Jean leggings. I ordered like 8 pair and I have no regret. Normally I go with distressed jeans, but I needed non distressed, and I couldn’t be happier. For anyone second guessing whether to try Hollister, I definitely recommend them. Not to mention the sales that they have! Hollister definitely deserves a 5+ rating..StarkissabrilVersion: 11.13.0

Shop in style with the Hollister Co. appFriendly way to browse the latest trends and shop your favorite styles. With its clean design, easy navigation, and fast checkout options, the app makes online shopping simple and enjoyable. Users can access exclusive deals, earn rewards through the Hollister House program, and save favorite items for later. While occasional glitches and stock inconsistencies can occur, the overall experience is smooth and convenient. It’s a great choice for anyone who loves fashionable, casual clothing and wants to stay updated on the newest collections..NatalijapesVersion: 15.2.0

HOLISTERI love Hollister and all the clothes actually fit me. I usually have a hard time finding clothes that fit well and Hollister is always my go to place. They have amazing jeans and you can even get a triple zero in jeans which can be hard to find especially for people who are between kids and adults sizes. Also, you can get short, long, or regular length jeans to fit however you want! Also they have so many styles of tops and bottoms and different colors. The only problem is things go out of stock quickly sometimes so you need to buy quick! 🩷.11person5Version: 14.17.1

Hollister is amazingOverall Hollister is a very nice website and store they have many pants that can be used for many different like classy, baggy, streetwear, etc. The jackets and hoodies are also top the line they are amazing you can choose between lightweight or heavyweight either way they are going to amazing the color ways are little but amazing. They also have a system where they give you points to redeem on your purchases which find useful since I will be getting money back. Overall hollister is a great way to spend your money on high quality clothes..Iker CedilloVersion: 14.6.0

I’m addictedThis is my favorite app ever!! Things always deliver on time or very close. I really like the quality of their sweaters and you definitely get what you pay for. Usually their jeans are expensive, but they go on sale a lot. I definitely like the swimwear quality, but one thing; i wish there were more swimsuit patterns!! One problem- recently I ordered a shirt that said “bright red” to match my J’s. The picture was a mustard yellow and so was the one that came in. I’m not going to return it because I like it, but it is just confusing for people that do want a bright red shirt. Thanks!!!.RechakVersion: 9.6.0

ClothingHollister clothing offers a casual, laid-back style that appeals mostly to teens and young adults, featuring soft fabrics, trendy cuts, and a beach-inspired aesthetic. Their jeans and hoodies are especially popular for comfort and fit, though the sizing can sometimes run small. The brand frequently updates its collections with seasonal colors and patterns, keeping the look fresh and on-trend. While some shoppers find the prices a bit high for the quality, frequent sales make the items more accessible. Overall, Hollister delivers youthful, stylish apparel that’s perfect for everyday wear with a relaxed California vibe..Beamerboy jayVersion: 15.2.0

Adding Club Cali to Apple Wallet FeatureSo I just contacted Customer Service and it seems to me that they have no clue about this option(calling it Apple Pay), but the developers do look at these reviews. When you go to Profile and then ID(for those who have Club Cali) there is a barcode where the associates can scan, and right below it is an option that says, ”Add to Apple Wallet”. I’ve already seen two reviews about the same concern and it is about the function not working! I’m currently using an iPhone 7 Plus and I’ve tried everything possible and nothing seems to work. So developers, if you are seeing this please fix it as many people would like having this option available. Thanks..Michaelc1252Version: 5.21.0

Amazing clothing!Hollister is honestly one of my favorite clothing brands. Their clothes are super stylish, comfortable, and always feel really high quality. I love how they have a mix of trendy and basic pieces, so you can easily put together cute outfits for any occasion. The material feels soft and lasts a long time, even after washing. Their jeans fit really well, and their tops are perfect for everyday wear. Overall, Hollister is amazing because it combines great style, comfort, and quality at a good price. I would definitely recommend it to anyone looking for fashionable and reliable clothing..UndersoulersysomVersion: 15.2.0

Items Unavailable ?_?I scroll. I see a cute top. I click. I look a bit more closely. It’s referring to the bottom. T_T and then I find that the top doesn’t exist at all on the app;( I’m just saying this has happened more than maybe five times which made my shopping experience kinda sad;( I’m not sure if they’re just sold out or they’re not offered at all but I suppose they’re just sold out;( ok fine I’ll go somewhere else:) so pls maybe more cute tops? Idk realizing this is so very subjective lol but 80% of tops I see and really like don’t exist and just are on the model to complement the pants or skirts that are still for sale..我是穷穷Version: 14.12.0

Love itI started shopping here because of Charli and Dixie.Falcon CallVersion: 7.9.0

Best website everLove their products ❤️.Roz3388Version: 7.7.0

GreatI really like the clothes. The quality is nice and the prices when the items are on sale is really good.Mr.UzimanVersion: 15.4.0

Nos achatsNous devrions voir où en est rendu notre commande.De spiki$$Version: 5.7.7

Good Quality ! Excellent!No issues at all when I’m ordering online ..CJ ACEVersion: 15.3.0

AMAZINGI love this app!!!.WfffcdcvbhVersion: 15.3.0

🩶🩶Hollister i love you xoxo.2000marlaVersion: 14.17.1

Love it ❤️I love Hollister just like the right closing. I just love it has great style and good material comes really fast in delivery. I just love Hollister. It’s so good. I activate it at a five out of five star review. It is so good. Just love it.Bubble12467Version: 15.2.0

Love itIt’s literally the best app ever, it works really well and the clothes are simply amazing.Justin Bieber123344Version: 14.17.1

Amazing clothesBest baggy sweatpants.Datnika DevinVersion: 14.17.1

Super sustainable!!I love Hollister they have great size options, and there clothes are great for day to day life and they last awhile. My clothes have been passed down to my younger siblings and cousins when I grow out of them. And there prices are fair and their sales are the best!!.Deborah223Version: 14.16.1

AwesomeSo pretty and good.ThavammayanVersion: 14.14.0

HollisterHollister is reliable, comes fast, and always good quality. Shipping can be deceiving !.Ayla’s boyfriendVersion: 14.14.0

RestockingOut of stock often and takes a while to restock.SkunkprincessVersion: 14.14.0

LoveLove.Bts_forever:)Version: 14.13.0

Beautiful clothing in style!!!Hollister has so many cute tops and bottoms. I will always buy my clothes from here!! Sometimes they become a little bigger or a little smaller, but most of the time it fits perfectly!!.Sylvia_ssmith12357Version: 14.12.0

AppThe hollister is so much fun. I love there clothes too much.SK18033Version: 14.11.1

Bring back the low rise super baggy jeans…Everything is great, love the the new drops having a 2000’s vibe. But, you removed on the low rise super baggy jeans in like a greenish dark colour and now I see final sale on like all of them. Does it mean they’re going away ? Please don’t remove this product and add back the jeans im talking about..Nynny07Version: 14.12.0

AmazingAmazing to use easy and helpful!.Daphne steinVersion: 14.11.1

Five StarsFirst time ordering online - excellent customer service !! Thank you 😊.SourDodoVersion: 14.10.0

MisleadMislead by online advertising that id get additional promotions on the app but same as website.MKIJKYVersion: 14.10.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 16.0.0

Hollister Co. Negative Reviews

Terrible customer serviceDo not recommend as their customer support is not great. I’d give it 0 stars if I could. I will not be buying anything else from Hollister ever again. I order my package for in-store pick up, and made plans to pick it up the day that they told me it would be ready. It’s the holidays, so my schedule is extra busy. It came 2 weeks early, and I didn’t get a chance to pick it up. I didn’t know it’d be this early so I didn’t have plans to go out of my way to pick it up. I still picked it up 6 days before it was even estimated to arrive in stores originally, but they canceled my order due to it “not being picked up in time” and I had to pay 5 times the amount of the orginal price I payed online. I never even received a refund for my online order. Also, if they canceled and returned my package, I don’t understand why the store still had it and made me repay. They need to work on making their predictions of delivery more accurate, not 2 weeks+ off or alerting someone “Oh, your order has been canceled.” This is the least that they can do. I’m very disappointed in them and when I called customer support, they didn’t care at all. I stayed on the phone with them for a while and we weren’t getting anywhere. I was upset that I had to go out of our way to make time and drive all this way, to get a package to say on overpriced shipping costs, that was canceled and I didn’t know was canceled. I won’t be customer here anymore. I’m deleting this app and not shopping here again..Disappointed shopper nowVersion: 14.17.1

HORRIBLE APP AND EVEN WORSE STOREI was just trying to buy some new clothes so i can actually look good after break and this stupid app doesn’t have any of the clothes in stock. every size in every single cute outfit is out of stock and has been out of stock for like a month and all of these slow people won’t just make new clothes and put them in stock. it’s not that hard to make an adult small in camo sweatpants and a square neck shirt. this is stupid and i hope everybody thinks about this before using this app. don’t even get me started about the stores. they have all of the ugly clothes that only my grandma would wear, they’re always out of stock, which is even more than this stupid app. they don’t even have shirts there it’s just these grandma sweaters and summer clothes. it’s like negative 5 degrees out there’s no need for summer stuff i just want my hoodies and sweatpants and long sleeved shirts. this is stupid and i hope everyone agrees with me because im right. the only people who won’t agree with me are the people who wear like triple xl because all of their clothes are in stock. this dumb app ruined my week and will continue to until they go back in stock in the cute clothes and adult smalls. this app is dumb and i hate everything about how they’re never in stock..Ihateyou..Version: 14.7.0

HORRIBLE customer ServiceI know they probs won’t see this, but if I could rate 0 stars I would. HORRIBLE Customer service. Did not help me at all. Says my package is delivered and did not get any package; I checked both of my mail locker rooms at my apartment complex and I made sure the delivery address was the right one. Emailed the delivery people and they “opened an investigation” but said it will be closed in 2 days. They DID NOT help at all, told me if I don’t get my package in 2 days, to email the people I bought originally from (which is hollister LOL). This billion dollar company is a joke, cause when I originally emailed C.S they told me bc I didn’t get my shipment they could send another package. Great. Next day, they said they couldn’t bc of multiple attempts at asking for a refund and change of address?? How is that when this is my first time ordering online from you guys and last time I shopped in person was years ago. So I go to my bank account to see if they could AT LEAST give me a refund cause that’s over $250 of clothes NOT in my closet and some random place and they only credited $36 into my bank. I love that for myself. Thank you hollister, I haven’t shopped here in years and you just reminded me why(:.RachelMarie_98Version: 11.1.0

My order all messed upHi!! I’m not really one to complain but I just thought this should be brought to your attention. Yesterday I went to a local Hollister store, and I really liked the style of one of the shirts but just not the color and design. I went to the lady and she said that online they have different colors in stock so I decided to choose a different color. I paid for it in cash at the store and thought everything would be done correctly. Then, today I look at my confirmation and she didn’t order me the correct shirt. She ordered me the one they had in store but in the size Small (which is the size I needed). I went back to the store today to ask if they can cancel it but she said there’s nothing she can do about it , so I called customer service. I talked to someone and they had told me everything will be fine and that they can order me another shirt in the color I wanted. When they went to check it was already out of stock, so I chose a different color (which I wasn’t too happy about). They told me I didn’t have to pay for the other shirt and that everything will be processed and that I can return the other shirt I didn’t want when it comes in. A few hours later, I got another email saying my order is on hold because of a payment issue. The email was saying I had to pay for that other shirt, that the person I was speaking with on customer service said I didn’t. So I called customer service again and explained to them the situation and they said I did have to pay for it. Now I had to pay for two shirts which I wasn’t very happy about. I’m honestly very disappointed and upset because this has never happened to me at any other stores, and not only that customer service wasn’t giving me the correct information when I first called. I also wanted a different shirt originally, but now I can’t even get it..Olivi.17j17Version: 7.6.0

Unprofessional Chat SupportI had an issue with my order via app, it’s more than 8 products. The box was delivered open and got only 2 products inside. I immediately raised the concern via chat support and by a great CSR provided resolution to replace the missing products as it is needed for my partner’s flight on the weekend. Today received notification that the replacements was in transit to deliver but another product is missing from the order even though I haven’t received it yet. Immediately chatted back and had GABRIEL whom asked me about the order number and provided about the DETAILED SCENARIO of the products that I received, GABRIEL asked for all of the SKU that I did not received. I told the CSR GABRIEL that out of 10 products I received 2, and knowing that GABRIEL got access to the account to see what’s missing. GABRIEL ended the chat as it shows ZERO TOLERANCE POLICY of any corporate/company. I am very thankful that I called and a wonderful CSR over the phone was able to provide resolution to the scenario about the said replacement orders, without too much hassle of asking for the entire SKU’s of all the products missing. Kudos for you ma’am, and hope you’ll be blessed..08anonymousVersion: 13.2.0

App is RUINED after updateAfter updating to the latest version of the Hollister app, there have been several issues that have constantly been occurring that were not before updating. At first the app was working completely fine until I noticed that scrolling through the catalog of clothing was INCREDIBLY laggy and slow. Even if I scrolled with the slightest touch, it would completely lag out. Later on, I was trying to fill out an order and I used my PayPal. However, every time I tried clicking the icon to use PayPal, the app would either crash or give me an error. I had to delete and download the app again in order to place my order. The next day, I went into the app, and noticed I had been logged out, which the app does periodically so I didn’t mind it much, but when I try to log back in, it says that the information I filled in (username/password) does not work and it shows me an error, and asks me to reset my password. I’m unaware if anyone else is having these issues, but I will not continue to use the app if these issues are persistent..YounesryanVersion: 5.20.1

They lost my order 🤦‍♀️🤦‍♀️So about 2 weeks into my order not coming, I called them n they said they can give me free shipping (I asked) a 20% off coupon in the future, but they don’t know the estimated shipping date. So then I call 4 days later, which would be 18 days into not receiving my order. I was asking for a full refund but to still get my stuff cause it def shouldn’t take this long since their website says 14 days at most. They said no and I’m like aight. Then they finally tell me my package is lost ☠️it would be nice if I knew this earlier after my stuff being so incredibly late so the stuff I wanted would still be in stock. I know this can happen and stuff but I’m just lowkey mad about my stuff and just know they might lose your stuff and only tell you at the end of the 2nd call 18 days later😓I think they should tell you this in an email. Anyway about their actual stuff, I like their tops but some get worn out fast, and ion rlly like their jeans and shorts.Marieka :)Version: 12.0.2

The app…I love hollister! i am a loyal customer you guys, but sheesh i hate the app. i have never been so compelled and full of rage over something to the point that i opened the app store and left a review until now. This app has been so consistently laggy and weird for as long as i’ve had it (for years). The purchase history deletes itself (this is an issue because I want to see the details about something i purchased so i can make a future purchase, but i have no access anymore because the app deletes it). I will have things saved in my wishlist often, only for it to delete itself randomly?? girl do you know how long i spent curating my wishlist??? the app will crash often. you’ll be scrolling, and then it glitches and takes you all the way back up to the top. and it’s just really slow in general with keeping up with the thing you clicked on etc. Hollister you have money and everyone knows it!! do better?? arrr i’m so mad.Baconfry lady Val pal broVersion: 14.10.0

Wipeout?Normally I find the Hollister app fine, but for over a week now every time I open the app it just says "Wipeout: we're dusting the sand off a few things to make your shopping experience even better" followed by a retry button. I've tried refreshing, I've tried deleting and redownloading, I've looked online/at reviews and at their Twitter to see if this was an issue with the app in general or just me but saw nothing, and at this point I'll probably just delete it soon because I keep getting notifications but can't get rid of them because the app won't open. And this is following me making a purchase through the app for store pickup and then never getting a notification/email of delivery so it was returned. Customer service was willing to refund that purchase but now with all these annoyances piling up not sure I'll keep the app. However, when it's not buggy and full of issues the app does work well, but when it's not in top shape it's literally useless..EmermcmVersion: 5.7.8

Glitches and untimely communicationI had order a package with three things ensuring I got free shipping. One item was sweatpants and were out of stock but I went back to the app and it said 5 left order now. I ordered my items with a total of $95 but when it said it went through it said $65 dollars. I checked and it never brought up the sweatpants. It also now charged me for shipping. I went to the confirmation email immediately and hit cancel. It never worked so I went into the app to hit cancel. It never worked. I texted customer service at 9:50pm and got an answer at 10:30. I texted back 20 minutes later and I didn’t get a response until 4:30 am telling me my order was too far gone to cancel. So now even if I return it took my shipping money and tax and now when I order the sweatpants I will need to pay shipping again. Horrible communication and I don’t think I’ll use the app again..Fod ssjdndnsndbsjsnddbVersion: 15.0.0

Rewards systemWhenever i go to Hollister , i spend WELL over 50$ and i have a rewards account with them but my points never seem to show up whenever i shop in store , When i search "What should I do if my Hollister House Rewards points are not showing up?" All it says is go to the history section but there is NO history section and that is infuriating. I have beena loyal customer at hollister and my rewards dont show up. Only when i order it online it shows up , The customer service says to wait 24-48 hours and it has been WAYY over 2 days . My points just never seem to show up and when i ask the employee about it they just say "Oh im sure it'll show up in 48 hours." But it NEVER does . So, Hollister please fix your rewards system and helo me find the history section because there isnt where i see it..ChegatronmasterVersion: 14.8.0

Your chat functionWhen your estimation on response is way off maybe don’t add this feature. When you can pull the order information directly from the account or even have a prompt before I provided all the other information I do know then ask me about the order number. So I don’t have to exit the chat, copy order number, no where to find the existing chat then start all over again. The second the screen goes dark the whole chat disappears. I’ve spent 30 min on the phone waiting for a representative, then got hung up. Another 15 back and forth with Chat. Then it all disappeared. No where to search for a history. The order which tracking hasn’t been updated since 10 days ago with a shipping provider no one has heard before. I’ll have to invest more time to resolve it. EVERYTHING ALL OVER AGAIN..HavesomecompassionVersion: 11.12.0

All other reviews are about clothes, not the appIt’s a weird thing that scrolling through all these 5 star reviews and none of them are for the quality of the app, just that they like the clothes or they had good customer service. In any case, this feels like the least native iOS app ever. It honestly feels like slack. Buggy, slow, completely falls apart on slow cell coverage, bumps you to web views for everything beyond browsing. It’s slower than the website and doesn’t really have a good reason to use. Most frustrating is that they force you to update in order to continue using the app at all. But the updates are obscure and don’t really seem important, so why force the update? Who knows. If it was my bank and they updated some security stuff, sure..MacsoundVersion: 14.11.1

Un RewardingHollister I’m sorry cuz i love your hoodies but i absolutely do not love your reward system. $5 off something is not an incentive enough to want to spend nearly $300+ on your apparel, and quite frankly i find it wildly offensive to even offer such a low ball of a reward when you know how expensive your clothes are- your hoodies alone cost anywhere between $50-$60. i also noticed my purchase history in the app was lacking a recording of a second jacket i bought, which is extra frustrating when im already dealing with your terrible reward system, cause now for some reason im just missing points for a genuine purchase i made. if you want folks to spend upwards of $300 for a coupon you’ll have better results offering $15 if not $20 off instead..FrankyR006Version: 14.16.1

Buyer BewareI placed an order through the app for the first time. When I received the order there was an item missing. I immediately called customer service and they sent out a replacement right away. Easy and now I feel confident that even though they made a mistake they rectified the situation. I placed another order shortly after. Again, an entire jumpsuit is missing. Of course the most expensive item in my order. FedEx took a photo of the undamaged package when they left it and it clearly only contains one small item. Hollister says that someone stole the item from the unopened package and they will not help me any further. They basically say I’m lying. I WILL NEVER ORDER or SHOP HOLLISTER AGAIN and I will tell everyone and anyone who will listen to me. I hope you get all your items if you do dare order online from them..KmchevelleVersion: 12.2.0

I hate this appOkay so basically everything was working fine until their new update. So as usual i ordered a package but i quickly cancelled it because they were supposed to send me an order confirmation email, but never did. Then it started acting up, keep in mind i LOVED this app. I had two 5 dollar cali cash coupons and I had a gold membership. Then since it was glitchy ing and I just cancelled my order I signed out and refreshed the app. When I sign back in on both my accounts, Hollister says that BOTH passwords are wrong. Supposedly they send me and email, once again NEVER received it. I’ve reached out to their helped just for them to “send” me other email but one again NEVER RECEIVED THEM. I’m so tired of this, now i’m stuck with no package and no account back..XcbdnvjdVersion: 9.5.1

Terrible customer service and terrible brand responsibilityI recently ordered a $100 leather jacket for my husband for Christmas, we don’t typically buy $100 on just one clothing item especially he’s blue collar but I went alittle big, I ordered this jacket just before we moved states. The jacket was too short sleeved, okay I think- it’s $100 jacket from a “recommendable” brand. I go to return it and exchange, after updating my preferred shipping address to my new state. It won’t let me edit from my old state. I get in contact with customer service live chat through the website and they tell me “contact the new residents” THIS IS A $100 JACKET? Then they say when the new one is delivered to the wrong address I’ll be offered a refund in 30 days?! What a joke. I won’t be returning and will be getting my refund to go find him a better $100 jacket..Anonymously421Version: 14.17.1

Styles are getting worseAs far as the app goes, it works fine. I enjoy Hollister because of their rewards & promotional offers. However, I don’t know whats going on with their “designs” & “styles.” Especially their tops. They use to have nice graphic designs with beach themed logos such as surfing, waves, palm trees, etc etc. Now their tops are of cars, racing stuff, sports teams, old tv shows, etc. Rarely find anything anymore on here thats tropical in taste. I don’t buy as much anymore because of this. If I want to buy something that has my favorite sport teams logo, Im going to a sporting goods store or nfl shop or something. Not Hollister. Bring back your beachy, surfing, tropical, palm tree themed shirts & clothing. Until then, Hollister isn’t getting much more of my money anymore..Len 34952Version: 13.2.0

Slow and brokenEvery time I use the app to check my order status it just breaks and nothing shows; after going back out of the section and in again, it’ll load but then the next piece will take the same process. Definitely won’t be keeping it around after my order arrives..XoxnettlesVersion: 6.4.1

Restock yo shiThey never have any size under a medium in stock if it’s cute.Sillyvia06Version: 14.14.0

Don’t by this appI’ve had this app for 2 weeks and I have only been able to go on it twice because it always says retry wipeout I’m telling u now no point in getting the app look online.Saggiemaggie1234Version: 5.26.0

Total disaster appLike is this kind of joke ? You are running company , fix all bugs daily . I don’t think they literally using app who is working for Hollister . Too much disappointment and you guys are worthless.ShhivaaahVersion: 7.1.0

Chase’s Hollister ReviewI like American Eagle more. Better prices and better quality 🤷🏼‍♂️ sorry..Hollister ChaseVersion: 5.28.1

It’s okayKinda glitchy and laggy u can’t even scroll without it freezing.JdhhfjdndbfnVersion: 15.4.0

DisappointedI have been trying for 40 minutes to get through on your chat to get help. When I did get through it took Mufeez 13 mins to get back to me & then closed the chat saying I wasn’t active on it.MckVergeVersion: 15.4.0

ReviewEverything loads so slow.Bare161616Version: 15.4.0

Impossible de faire un retour à partir de l’appliLe liens pour effectuer un retour en ligne ne fonctionne pas à partir de l’appli..Marieme3692Version: 15.3.0

UpdateSays to update but no update available.Jacky09137Version: 14.17.2

Update to LaunchCannot open the app because it says it needs an update. When I go to the App Store, it does not need an update and only shows to open app. Please fix ASAP..Reba_HVersion: 14.17.2

OmgSays I need to update it but I just downloaded it and it doesn’t say that.NoooodjdhshVersion: 14.5.0

ArnaqueJ’ai jamais eu mon retour j’ai attendu presque 1 mois pour qu’il annule ma commande..HughihgsgjcgfgVersion: 14.17.2

No discount for downloading app despite advertisementKept getting “something went wrong” when trying yo shop. Downloaded the app because when I was online in the browser it said it would give me a bonus discount for downloading the app but I received nothing. Overall app is very cumbersome. Doesn’t work or give you a discount..ShaymmVersion: 14.17.1

Never againI’m so upset I ordered the wrong size because I got confused looking at the sizing chart and messed it up but that's on me. Then tried to exchange it and it’s literally just a mess I am so upset with the app and can’t even talk to someone for help. Never again..Amelia469Version: 14.17.1

DeepAlot of glitches.DddddddddddooooaooaVersion: 14.17.1

Full of bugsThe app has so many bugs with nothing loading, and trying to sign in. Clothes are cute though ig.Lew5193Version: 14.17.1

Do betterI order a couple things off this site let’s just say they’re shipping process is horrible. I’ve been contacting customer service. They said it’s gonna come one day and then it doesn’t come because they forgot to put things in my order. i’m trying to access the reward system and it’s not showing up on my account. I’m very disappointed since I’ve hear amazing things about the site😢.ObeeyyVersion: 14.17.1

I js hate itI hate it.I HATE UBER EATS 67Version: 14.17.1

Never received my orderAs in the title, never received my order, nor had I got my refund back the entire purchasing process is the most frustrating I ever had.GimmemymoneybackkkVersion: 14.17.0

Delivery serviceEverything is good,but your delivery service is totally bad.my parcel coming from Toronto to Vancouver,it’s taking 15 days.I can’t understand what’s going on with your delivery service.i think you should shutdown the online shopping..Sukh......1Version: 14.16.1

Customer serviceI bought one jacket I really like it in the picture but when i got that was not same as said size, colour etc I wanna like to have exchange but i keep looking they didn’t had in stock i connect with channel care they said keep waiting they also can give me exchange with different styles but i waited so long i return the jacket but was very bad service.12😊😴😡👍🥳🥛🥕🤔🫧👀😡Version: 14.16.1

I don’t really like itWhy does everything have to be made of polyester and be made so cheaply???? The prices are insane for such terrible quality, just bring back the REAL old stuff cuz it’s not that hard? That 2000s drop was so disappointing...M_2172Version: 14.16.1

ShippingI was disappointed with my first order experience as the store’s information about item availability and shipping was not accurate. The website showed certain products as “in stock,” but after placing my order, I was informed they were actually out of stock. Shipping times were also much longer than advertised, and I didn’t receive clear updates until I reached out myself. I hope the store improves its stock accuracy and communication so customers know what to expect but I personally think a less popular brand couldve done the job..Amira Francia RamirezVersion: 14.16.0

RefundWorst brand ever. It’s been 2 months already and haven’t received my refund yet.AmandaBhdVersion: 14.15.0

Seriously App issuesThe App is not working… does anyone ready this Your APP IS NOT WORKING…. Every time it say BAd request,, the app opens but you can NOT order Can someone look in to the fact I say BAD Request.The gay boy2.0Version: 14.14.0

BadThe clothes are bad quality and the sizing is way off. Also I ordered a skirt and cut the shorts off and I want to return it so if someone can do that for me that would be much appreciated..DaslayyyyVersion: 14.14.0

Garbage customer serviceProbably the worst customer service I’ve had, will not be purchasing from them again..KokamangaVersion: 14.11.1

Won’t let you use it on certain device modelsIt won’t let me use the app on my phone because it requires the 17.0 update or later..?!!?!,!Version: 11.13.0

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