Crunch Fitness Customer Service

Crunch Fitness Positive Reviews

Great app! A few suggestions…I just started coming to crunch and engaged in the app as soon as i started. I love the versatility woth all the different workout options. There are just a few bug fixes that would make the app 10x better: 1. Apple fitness integration: I love how workouts sync to apple fitness, but for people who have apple watch use the rings for a daily gauge, in my personal experience, at the end of a workout, the time spent on the workout doesn’t sync to the apply fitness software. This means that it doesn’t fill out the exercise goal accurately. It only says the workout took < 1 minute. 2. When searching for a workout, it seems that if you don’t get the exact same name in the system, it won’t show up, making it harder to find in the list, when adding workouts. 3. A few bug fixes — a few times, I have tried to type in a. number for reps and sets, but the keyboard hasn’t inputted. Maybe some or all of these quick fixes are anecdotal and my fault. Regardless, great app!.Blane dhehVersion: 5.15.2

Crunch Keeps Me Moving!!!You’ve got to try the Crunch app—I seriously can’t get enough of it. What I love is how flexible it is: there are routines I can follow whether I’m at the gym or just working out at home. If I want to get creative, I can actually add my own routines too, which is awesome. Here’s my favorite part: some of the exercises are animated, so you actually see how to do each move in real time. It’s like having a coach right there with you! On top of that, the monthly challenges always keep things interesting. When I hit those goals, sometimes I even get entered to win raffled prizes—which is a fun bonus. But honestly, the biggest reward is how it keeps me moving. I almost never skip a day now, and I can seriously feel myself getting stronger, more balanced, and just healthier all around. If you want something that’s motivating and practical, this app is it..Softpoet1776Version: 5.15.2

Class booking could use some workI love crunch fitness, the gym is great, Local, filled with kind staff and some familiar faces. But the amount of time it takes to get the class booking can make it so that I don’t manage to make the cut in time. For certain more popular classes, It takes under five minutes for half the spots to already be filled. And when i tried to sign up for a ten person class the other day there were 5 spots still left when i first tried booking and by the time the app errors fixed themselves and i actually got to the booking page, There was one spot left that got filled right at i went to tap my screen. This was ten minutes after bookings began. And just to be clear, My complaint is not with the lack of time to sign up because other people are eager to do it, my complaint is with the errors, and the time it takes to load. I’m sure there is a way to reduce the errors with the app to prevent these sorts of frustrations..GgntynyhdVersion: 5.14.4

Great GymI absolutely love this gym! The facilities are clean, the environment is motivating, and the staff is always welcoming. A special shoutout to Johnny, Karen, and Luis — they are truly the best trainers! Their energy, knowledge, and dedication make every workout better. That said, I do have a few suggestions to improve the experience even more. It would be great if they could add a clock and thermometer inside the sauna. Also, maintenance could be much faster — the sauna has been broken for over two weeks, and some bikes in the cycling room have been out of order for months, despite being reported multiple times. Some equipment also has broken seats or needs recalibration. Overall, it’s still a fantastic place to work out, but a little more attention to repairs would make it even better!.EpalitoVersion: 5.11.0

Classes missing & not user friendly for Adding WorkoutI try to log my workouts but can’t log a Heavy Hitter class, for example, bc even though it’s a Crunch class that I book on Crunch app to attend at my Crunch gym, it’s not listed. But if I go to my “Attended” history, there it is. So why not allow us to log it in order to track progress and count toward challenges? Crunch classes should be automatically listed. And logging a weights routine is impossible when the only option is to log each activity (e.g. bicep curls)individually, which would take much longer than the actual workout. Was hoping to use app as a log and way to track progress but can’t due to missing class titles and the tediousness of trying to enter workouts. Al so, why can’t I log a workout from 10 days ago? Why the limit when it’s still in the same month? This could be a great app if it had better integration with gym classes and easier logging capabilities..Gmr-atxVersion: 5.9.10

LA Fitness has nothing on Crunch!I literally left LA to come to Crunch. Equipment….the best. Staff and trainers….. so down to earth, kind and about their business. Ladies facilities……always clean. A variety of great classes to choose from. Plenty of stair masters. Plenty of treadmills and ellipticals and equipment LA Fitness just doesn’t offer. The fellow gym mates don’t harass you Better hours. Police outside or close by if you have to do a late night workout. Love the app. Gotta charged twice in 1 month for my membership. They took care of that themselves and fixed the problem immediately. Bri, Max, Kathy (or Katie), Barak, Big John and Tiana are the absolute best……For a franchised gym, Crunch is the best……PERIOD..Loc_Queen2011Version: 5.12.0

Creating Fun Workouts!!I am loving this app more so than ever! I didn’t realize the app had functions for you to create workouts with, so you can keep track! I love using it so it looks like I know what I’m doing at the gym, and creates less hassle when I am unsure what to do if a machine or space is taken up that I had in mind to do. Such as, “oh, I can’t use (insert type of machine here) machine since it’s being used?? Let me check the app of what I can do instead!” And so far it hasn’t let me down! I find it funny how they have the animations for the burpees, but it does the job well to know how to do the movements. As for booking classes, I wish there was a way you can see how full the class is, and make it so there’s a waitlist to then be notified if we’re in it. Kind of like how OrangeTheory and F45 have their classes set for scheduling purposes..Fantabulous GabbyVersion: 5.9.7

Good for the priceI like the selection of services at Crunch and the fact that I can go to any Crunch with my membership (which is still less than $30) as I travel for my job and this makes it convenient. Kove at Countryside is awesome for stretch assist!! FYI, the price at Crunch for this is cheaper than Stretch Labs. Cons would be that I wish they had filtered water in their water fill stations. It seems none of the locations I go to have a filter, so the water is pretty nasty. A couple of the yoga instructors at Countryside location are not well-versed on what is good for the back and joints, even though they talk like they are knowledgeable on it. When it’s the right instructor, your back and neck should feel better after yoga class. Luckily, I know what to do too avoid feeling worse with those couple of instructors..N95lkVersion: 5.11.0

Just got worseGreat app great gym love the templates and everything about it. However, the recent update messes it up completely. Takes longer to go through the app tracking workouts by having to click complete on each individual set just to get to the next workout and then if you don’t do all the workouts you originally had for the day the next day when you go to track a workout it just gives you the same workout from the day before that you then have to sit through and unclick and then delete before you can even start tracking your new one. Almost a perfect app but when they updated the weaknesses of the last version they got rid of the strengths of the old..FreezeyezVersion: 5.15.2

Pretty good!User friendly. I would like to see a bit more info included about hours for kids crunch or if there are any requirements. I called before coming into the gym because I couldn’t find any information on it. The gym itself is nice and CLEAN. It’s open concept doesn’t make it feel too crowded even when the parking lot is full. The staff is informative. Most of them are very friendly. Seems like this place has lots to offer in the gym and digitally. I look forward to trying a couple classes out. The kids crunch staff seemed very friendly and seem to really enjoy children. They called me when they couldn’t calm down my toddler, let me hang for a minute to calm him down..MamaGatitaVersion: 5.14.3

Great gym, great app!Pretty sure all the bad reviews here are from people who clearly didn’t read the agreement they signed when purchasing a membership. It’s blatantly obvious you will be charged a yearly fee and can cancel your membership with 30 day notice to your home gym. That said, I’m honestly very impressed both by my home gym and the app itself. My gym is very nice and clean. The app is great..from booking classes to signing up for challenges and tracking workouts. I don’t have anything bad to say and am very happy with the price of everything..JennalentVersion: 5.10.3

Love itI've never joined a gym before, but stepping into this one felt welcoming, not intimidating. The atmosphere is fantastic, and the staff are amazing. They offer various classes, and what's truly impressive is how patiently they answer all my questions about the equipment, explaining not just how to use it, but also how it benefits my body. If you're new to working out, they'd be happy to guide you through every step. Give this place a try – once you start going regularly, you'll notice a significant improvement in how you feel..Bbychick33Version: 5.15.2

Great useful appThe app is great. It’s useful simple easy to use. Don’t change a thing! When something is good and working just leave it as is don’t be like all these other apps constantly updating. Only issue here is that I cannot add classes to my calendar once they are booked. It says I don’t have access permitted in my privacy settings even though I do. Other than this, I have no issues and love being able to book classes on the go and check class schedules.Meeeeeeeeee000000Version: 5.12.0

Love it but could use some improvementsLove Crunch Fitness and everything it has to offer. With the app though, it would be helpful if we could great guest passes in our app so we can just scan it like we do our usual barcodes. Also, when you look at your account and membership, it does not list all the benefits that come with it like it did before I signed up. It would be nice to look at these to make sure I’m taking full advantage of my membership as well as being able to see the guest policy and everything they can and cannot do..LilGuaqVersion: 5.12.0

Best gym everBest gym ever! It is great to walk into a gym and know just with the awesome staff it is a gym that people are happy to work for. All the latest and innovative equipment to ensure all workout styles. Tried all the classes and the atmosphere is like working out with your best friend. I also took advantage of the great training and has helped me with my injuries and improving my form. Recently traveled for work and able to find crunch in Frisco Texas and Georgia and Florida. Be sure to try their Cryogenic beds. Won’t regret it Highly recommend Crunch fitness.MrodfraVersion: 5.15.2

Crunch App Review: 4/5 Stars — Fit, Fun, and Just a Little Fee-fi-faux-fitnessThe Crunch Fitness app is honestly a lifesaver—no more wandering around the gym pretending to look for a class while secretly checking if it’s leg day (again). I can book classes, check in like a pro, and plan my workout week like I’ve got it all together. But here’s the thing… why is there an extra fee for coaching inside the app? I already pay to use the gym. Now I gotta pay again to have a digital coach? For that kind of money, I want the coach to text me affirmations and meal prep my snacks. Pros: • Clean, easy-to-use interface. • Class booking is seamless. • Check-in is fast—feels like a VIP moment. Cons: • That extra fee for coaching? Mm-mm. Not when I’m already paying a membership. Final verdict: Love the app, but don’t love the sneaky side hustle inside it. Crunch—let the coaching be part of the package, not an upsell. Still, it keeps me on track and mildly fabulous, so we’re good… for now..Izzy@77Version: 5.11.0

Love all that they offerThey have classes, all the different work out equipment, massage bed, red light therapy, tanning beds, a s spray tans. I like having the app because its easy to find everything and they have workouts that we can do on our own. I do however wish they would do something different on how to sign up for classes - waiting 22 hours is hard and I forget so then I cant go to the class because it gets full. Other than that one thing I love it!.MissPreachVersion: 5.12.0

CRUNCH IS THE BEST!I absolutely love crunch so muchh the price definitely might seem a little pricey for some but it is definitely sooo worth it! They have a variety of things like different machines, different classes, they have one on ones to help you build your workout routine, saunas and soo much more. This gym is absolutely worth every penny I really recommend and will never go back. The workers at the Regency location are super welcoming, extremely helpful and super kind! Very pleased with crunch :).Herrera048272Version: 5.15.1

Changed my lifeI was bust heavy, upper body heavy and lower body small. I had to wear XL tops and Med bottoms. I joined the gym, I fasted and prayed, and the combination has CHANGED MY LIFE!!! I now wear L equally, I lost a total of 11 lbs, and still losing. I did not know where to start in the gym, but the trainers and staff are so wonderful, they gave me a great tour and continue to help me when I need it. Again, I now have a feminine, proportionate shape and I’m still not at my goal yet, but baby, I look GOOD!.Samantha&2sonsVersion: 5.14.3

App has a few kinksThe app, for the most part, works well, but going to Profile - "my account" or "check in history" either takes forever on wifi, or simply doesn't work at all. Works fine on 5G though. Further, the app either doesn't track check in history if using your keychain tag, or does inconsistently. Finally, if I want to change payment method but forgot my password, there is no place in the app to request a password change (i.e. send a link to your email). So...maybe okay overall, but far from perfect..Crispux3Version: 5.15.1

Gymnasium > MembersHi , I have been attending this gym for a couple months now and I have been experiencing a lot of bullying while I am the victim. There are females coaching and appear to be mentally ill . Instead just focusing she gets off topic in her conversations and she begins to bully while I’m the target . I have not even looked that direction into the room I have no desire to be in a circle where I am getting bullied . A lot of members in this gym bully it’s been a couple months now . The gym is decent and the members some have mental illness and bully a lot..Jocelyn1MillVersion: 5.15.1

Good App, needs workHello, I like that the app can be used to check in. However, it doesn’t always pick up my check ins. I was there today and scanned my barcode on my phone 3 times because I’ve found that often when I scan more than once it’ll take better than when I scan only once. But when I checked later when I was I the internet if it had taken it didn’t. I didn’t see any proof that I had even been there. Please fix this if it’s an app issue..Kbrady88Version: 5.9.5

App enhancementsCan you please enhance the app to show “status” of a class I. E how you show once it’s booked but show what for “full” / “open to book” / “cancelled” etc. in addition you should provide more clarity when attempting to book that you can’t book more than 22nd ahead - should be one of your standard bullet points along with the others. And please don’t reply to send you email on this (as it seems to be a trend with all responses) as the purpose of the feedback feature is to send feedback this way..R6galVersion: 5.9.2

Nice but annoyedI find it very frustrating that I can’t sign up for classes earlier. It’s 10:00 am. I should be able to sign up for a class that is at 5:00 pm tomorrow. I would love to sign up a few days in advance. I get having a limit on total class but we need to be able to plan ahead more. *and please don’t tell me to call or email to resolve the issue. You should fix this to make it easier for members. It’s my first week and it’s already annoying..GIVE US THE SONGVersion: 5.8.8

Good but room for improvementI am enjoying the app, but feel there can be an option for classes that are full to get on a waitlist. Of if a person has the ultimate gym membership to sign up for classes a little further in advance. The food diary is not accurate. On some foods it overstates protein/ calories and when a person scans a barcode it under states the calories/protein. There should be an option to enter in the correct calories/protein..L8967Version: 5.14.3

Needs ImprovementApp crashes repeatedly whenever I try to book a class!!! It is very frustrating..Part-Time Language LearnerVersion: 5.13.0

No code bar on apple watchCe serait bien si le code barre apparaissait sur l’apple watch. Je pourrais entrer en salle sans mon cellulaire..MelbobnamVersion: 5.14.4

Won’t connect to Fitbit appI really wish that it would let me connect to my Fitbit app so that it will auto full workouts. It worked for my dad but I can’t make it work on my phone. Please fix.Dani.0Version: 5.9.9

Great appBest way to sign up for all the great fitness classes Crunch has to offer.Fun to have funVersion: 5.10.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.15.2

Crunch Fitness Negative Reviews

Horrible Manager in SMI have gone into the crunch fitness in Santa Maria, CA for help for a cancellation and nothing was done till further action. i had tried getting a hold of the manager and she was either busy or out. It came to a point where i had to block them to not receive any payments and still then i was still being charged. i ended up sending the management an email of wanting to cancel and nothing was done until i went in person and the manager was finally there. I expressed my concern about wanting to cancel and she had popped up the email i sent and later into a month later is when she cancelled it. Mind you i was still charged for that period of month of waiting for the cancellation. I now have tried to get my refund back on that period of month of waiting and nothing has been done. The lady asked to forward her the email i sent that i wanted to cancel the membership and i didn’t have it because i deleted it because i didn’t think anything else was going to happen now that i had expressed my concerns about cancelling. i was paying for 3 membership +the charge they add for cleaning the equipments. That’s a total fraud. The lady said that nothing appeared on her screen because due to “a lot” of emails they have. I went in person to ask about it and it was the same excuse. 👎🏽 terrible manager . i believe her name is Araceli or something. Crunch, Find A Better MANGER!!!!.Yourbigm0mmaVersion: 5.10.4

The Staff gave me the wrong information and I paid for it … LITRSigned up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website..Douglas H. WantzVersion: 5.9.2

BewareCrunch gym will lie and manipulate you to prevent you from canceling your membership and take every penny they can from you. After moving out of town to provide in home care for my grandma (who was dying of brain cancer), I tried several times to cancel my membership both in person and over email. They refused and told me that I could not cancel at the gym that was near me; I had to go back to the original gym I signed up at IN PERSON to cancel which was in a completely different city. I contacted them over five times through different ways and they still refused. I explained my situation. I asked if I could freeze my membership. They refused. It does not say this anywhere in the contract I signed that I need to be in person at my home gym to cancel. After being unable to go to my “home gym” for four months, I finally had a debt of $80. I went in to the gym to cancel. They then proceeded to charge me an extra $70 on top of this amount for my “yearly dues and late fees”. They had no sympathy and they BLATANTLY lied in their contract. How can you just refuse to allow a customer to cancel? How can you lie about what is in a signed contract? How can you put a hit on their credit unless they pay a debt for something they do not and cannot use? This is completely unethical. I hope they close down..SkpkssVersion: 5.9.2

The worst experience with an app!I have been a Crunch member for over 26 years. Ever since the introduction of the app, signing up for classes has become very stressful. I cannot recount the amount of times I have been kicked out of the app, couldn’t sign up for classes… and had to wait on an email to get my problems resolved because there’s only online tech support. I pay extra to book classes 6 days and 22 hours in advance because the classes I take get filled up within minutes at times so being able to reserve them almost a week in advance is very important to me. This week I have had repeated issues starting on Sunday, and it’s Wednesday , and the worst part is that you don’t get a resolution or if you do, it’s too late and your schedule is screwed up. I received a couple of answers to my multiple emails and NO resolution, and have failed to reserve three classes. Excellence and results are expected of me in my workplace, and it’s very frustrating to be at the mercy of whenever the app gets fixed particularly when paying for this service and also paying more in dues for an “improved” experience!.RussiansongbirdVersion: 5.14.0

Bad business protocolThis is not a review for the app but rather the gym business in Palmdale, Manuel the manager. I canceled my membership after the annual fee charge which I thought was a month from today but turns out it was on time according to the “contract”. Firstly I signed up for the free trial but he didn’t honor that and started to charge me as a monthly membership. Secondly I wrote him an email early in the year asking him to work with my financial situation and change the charge date for the following week “sorry we can’t do it”. So I continued to get overdrafts from my account causing me more financial stress!! This is why I had to cancel because of the failure to work with their clients just so they meet their business goals. Oh and he didn’t wanted to give me a refund for the monthly fee that they charged last week and yesterday for the yearly fee because I needed to give them a month in advance. New Customer be aware! This place has already bad reviews. Take your business where they can at least work with the customer..65380!&Version: 5.10.1

“Live data” on gym business has no basis in realityApp’s description of how crowded the gym is in real time has absolutely NOTHING to do with the actual crowdedness of the gym. The app literally shows a gym as empty as possible on the crunch-o-meter and I show up to a doghouse of 14-19 year olds and roid heads taking up every single piece of equipment and being rowdy in the locker room. This occurs for more than one location. The app is not only consistently wrong by over a 60% margin, but today was wrong by a 90+% margin. Literally less than worthless feature. Otherwise the app isn’t superb at letting you choose the specific location you’d like info on. And crunch itself costs a lot and it’s hard to get the value out of the membership when I can’t complete workouts due to crowds. Update in response to developer response: I have specifically pointed out what I don’t like about your app. Please work on fixing the issues rather than trying to look like you care by posting empty “please reach out to us” responses to reviews..7hat nickname is takenVersion: 5.9.5

Money Grubbers… for a Poor ExperienceIt’s so unfortunate that Crunch gym is just as money hungry as every other sniveling corporation out there. I signed up thinking that my gym experience would be a fulfilling one where I could feel valued by the company I paid money to every month, but come to find out I’m just another number in the system for them. I say this because I was CHARGED for showing up to the gym 30 minutes “late”… mind you, I was not taking a class. I use quotations because I was just showing up to use the facilities on my own time within a period of two hours. I work out for two hours, so I felt as if I could come at any point within the two hours. Apparently, I cannot (even though I PAID IN FULL) for the two hour session. I was charged $12 on top of the already egregious membership fee. For a gym that does not know how to manage its facilities or member capacity at any given time. I’d say such a shame, but really there were no redeeming qualities so I’m just left with an lighter wallet..LeavesKnotsVersion: 5.9.2

Such a scam businessIf you don’t want to be bundled with crunch fitness forever, DO NOT START THEIR MEMBERSHIP and DO NOT GIVE YOUR CREDIT CARD TO THEM. I opened my account on Nov 23rd and was informed that i couldn’t get access to “signature clubs”. They only said “multiple club access” when I signed up. So I need to cancel it but none of the signature clubs on Manhattan claimed to be able to help with that. And there is NO customer service number and online portal to do anything and every source is asking me to do that in person in the home gym. So I ended up traveling for hours to go to the home gym and just got to know that actually any gym can do the cancellation process, it was just they were being lazy and didn’t want to. They called it individual home gym management, which is a complete disaster operation. It was such a waste of time and waste of energy dealing with all those arrogant“signature clubs managers”. I ended up cancelling it on Nov 28th after all that, before the first billing cycle (Dec 1st). But they still charged me monthly membership fee on Dec 1st despite that my account has already been deactivated days ago. I tried to call, email, talk to people in the gym. None of those works. They all claimed to be irresponsible of this charge and there is nowhere I can file the claim and have an active human to talk to. This is probably so far the most frustrating experience I have ever had with any gym, or any merchants. I would never trust crunch fitness ever again and I will make sure my friends will not fall into this scamming business..WWw12498Version: 5.14.2

Worst Cancellation Policy everAbsolutely ridiculous cancellation process. I signed up for what I understood to be a $1 one-month promotional membership, only to later find out I had been rolled into automatic renewal and was being charged monthly. I have not even used the gym. Apparently, I only had 3 days to cancel, which is laughable. Three days is not enough time to decide whether you actually like a gym, especially when the promotion is presented as a one-month offer. A real trial should give someone enough time to use the facility, understand the membership, and decide whether they want to continue — not trap them almost immediately. When I tried to cancel, I was told to use the app. The app then tried to make me pay over $100 just to cancel, including an annual fee. Their policy says you need 30 days’ notice to cancel monthly dues and 60 days’ notice to avoid the annual fee, but the annual fee is charged exactly 60 days after signup. So apparently, unless you cancel almost immediately, you are stuck dealing with extra charges. Even worse, the contract says cancellation requires written notice delivered to the club’s address, but the staff directed me to cancel through an app that blocks cancellation unless you pay disputed charges first. That is not a real cancellation process. That is a fee trap. This whole experience felt misleading, predatory, and intentionally difficult. A $1 promotion should not turn into automatic charges, annual fees, and cancellation hoops. I would not recommend signing up here unless you enjoy fighting with an app and being charged for a membership you never used..DKairuVersion: 5.15.2

Crunch keeps on fraudulently charging my cardIm forced to use Crunch because they’re one of the only gyms around me and my friends go there. But I signed up for 24 dollars the first month and then 10 each month thereafter. I got charged 45 initially, 24 for the second month, and now 64 dollars for the third month. When I go into the app it says I have an overdue balance of 10 dollars even though they keep on charging my card. And you can’t even get through to their billing/hr department. They’ll send you some automated email telling you that you have an overdue balance and need to pay, but then if you email them with the link they provide to refute that they will NEVER get back to you. And meanwhile my account is working just fine, and with no notification or red flags telling me I have to pay. So if you do have to sign up for this mediocre gym keep an eye on your money, they’re gonna try and take it..WhadafuhgVersion: 5.11.0

A slow and fat fitness appThe good: feature-wise, the app is fun. The rankings with other local gym members, while preserving anonymity, is great. The global challenges are also engaging. It syncs pretty well with Fitbit and Apple Health. The UI is intuitive. The bad: this thing takes around 30-45 seconds to open from a cold start, and the workouts tab can take another 30-45 seconds to open afterwards. Sometimes, after starting a workout and tracking progress, the app restarts and all progress of the workout is lost. The app crashes after saving a workout, but it does (usually) manage to save the workout. The ugly: I have had to uninstall+reinstall multiple times because this app eats up storage until the phone runs out. At one point it was using almost 10gb. This makes the app almost unusable at times..A dog that can talkVersion: 5.10.1

Class timesI’ve been a dedicated member since the OKC & Edmond locations opened and genuinely love the instructors and the classes themselves — but the constant schedule changes are so frustrating. Every time I get into a routine, the class times shift or the classes get canceled altogether. I used to take 4–5 classes a week, but now I’m down to one because everything else has been moved to times when I’m at work. It’s really disappointing to see the 8/830 AM classes constantly being taken away. Consistency is key when you’re trying to stay active and build healthy habits, and these unpredictable schedule changes make it nearly impossible. I truly hope the management starts considering the members who rely on morning options before more people get discouraged and leave. (Edmond location).AllieRDorrVersion: 5.14.0

Serious flawsI’ve continued to use the app. It works well for signing into the club but the developers need to do substantial work on it. If you’re referring a new member it asks for your entire contact list. Only an idiot with no cybersecurity training would do that. The workout logging part of the app is also deeply flawed. 1. There is no set timer. 2. The app still crashes during a workout and when restarted the workout has been lost. Apparently the app doesn’t save until you’re done. This is still true even with the recent update. 3. The exercise database is missing many common exercises and there’s no way to add a custom exercise. The new version seems to have lost the ability to report issues to the developers. I guess that’s good since I never received responses to reports anyway. It time to get serious, Crinch app team!!.RafeVWVersion: 5.12.1

Double charging annual fee and poor cancelation structure.In order to cancel your membership you have to call the original location that you signed up in and start the cancelation process. You have to have your member ID which sometimes is hard to find and have a list of reason on why you are canceling. You have to cancel right after you were charged a monthly payment if not they’ll charge you another month. I was double charged my annual fee and never received my refund back because the payment “got lost to a third party”. Manager never contacted me back after trying for two months and never received my refund. 176 annual and 18 bucks a month for a membership I couldn’t use anymore because I moved..Ashton_20Version: 5.15.2

Good app, lacks featuresIt really does lack features regarding my account that could take it to a whole new level. It doesn’t even tell me what level membership I have besides a PDF. I am going on a vacation and I figured I’d be able to log in and look at day pass options for crunch locations in the area I’m going too. Not only does it not tell you anything about day passes, it doesn’t even tell you if your current membership qualifies. Figured I’d be able to use the app to upgrade my current membership and be able to use the travel passes, nope. Why is there no “my membership” tab like every other subscription service I have? Poor design..@Tim_ashe_33Version: 5.9.10

ScammersI signed up online for a promotion they were having where month to month no commitment was the same price as the base membership. I then got charged 60$ after 3 months and when I went to the gym to go ask about the charge they told me I was on a year long base membership and not the month to month that I signed up for. So even if I want to cancel I’ll now have to pay the whole year off. Then when I got a message that they will wave my late fees, the gym told me that they don’t do that anymore as of like 3 years ago. I love crunch, the gym is always great and the people are nice. I just wanted to be on a month to month and instead got bait and switched into a year long membership. Disappointing.Haz.B.DVersion: 5.14.0

GreedyI was paying my monthly membership, which seemed over priced because of the lack of space to workout! They were extremely busy all the time. Then I was charged a yearly fee, which is annoying that gyms do that! When I asked to downgrade, because I wanted to save some money in this economy; they wanted to charge me $40 to downgrade! So I decided to just cancel my membership! Guess what? They charge you, your monthly gym membership fee again! In the last month, I’ve spent $140 on Crunch Fitness and they can’t even keep the locker rooms clean! Disgusting business model! I gave it 2 stars because at least I got to get some workouts in….L0neW0lfbatVersion: 5.12.0

Mia at Crunch Northridge an Imminent Threat to Crunch Members Safety and Mental HealthDuring my visit to the Northridge Crunch, I was a paid member showing a valid receipt from Crunch Online confirming my account was current. Despite this, Mia denied me access, labeled me as hostile before any interaction, and threatened to call the police. This behavior was aggressive, unprofessional, and completely contrary to Crunch policies regarding member access. I did not enter the facility or act in any way that would justify such treatment. I have been a member for over 18 months, and even after an ankle injury and surgery, I have remained respectful and kind to staff. The actions of Mia—and her coworker—were humiliating and inappropriate, not just toward me but potentially toward other members who witnessed the scene..AppleAppsUserReviewVersion: 5.15.2

Personal training button is glitchingUntil about a week and a half ago, this was going great. However, I'm not sure if it was after an update but now, whenever I try to acknowledge that I completed a personal training session, it's glitching and I cannot acknowledge. The screen just goes blank. I tried uninstalling and reinstalling the app, and also, going to the website from the app. That did not work, still a blank screen. The logo flashes for a second and then it goes blank. Also, I noticed that it no longer logs the history of all the dates that I've come into the gym. Please fix this!.Byoun2Version: 5.14.2

Stupidly restrictiveI usually can’t use my phone to make class reservations in time before they book up. My husband would log into my account using this app from his phone and make the reservation for me. No problem doing this with LA Fitness. BUT, with Crunch, they apparently only allow a single device to be “trusted”. Furthermore, you can’t switch the trusted device for at least 30 days after the initial registration. So even if you own 2 devices such as a phone and a tablet, you will only be able to use one of those devices to access your account. Ridiculous..Gymrat51Version: 5.12.0

Log in issuesI recently just got my own membership to be able to have my own so I can come and go as I please without waiting on when my husband is ready to go, well I’ve used it for a whole week or 2 and now all of a sudden I’m logged out and I can not log back in this is ridiculous it keeps saying email and member don’t match when I even took a screen shot of my login info the day I created the account but they can only find me on the computer but this app will not recognize me this is so frustrating I’ve never had a problem before and neither has my husband this issue needs to be fixed asap!!!.Lover312Version: 5.9.7

Not GoodThe app is fine except that if you log in to a different device, it makes that your primary device and you are unable to change to a different device for 30 days. I logged into my iPad instead of my phone, unaware of the consequence, and now I’m stuck not being able to switch back to my phone for 30 days. It’s been inhibiting my ability to book classes, scan to get into the gym, etc. I’ve contacted support, but no one can help. Very disappointing…especially since this was a recent change made to the app that has impacted many users negatively. This needs to be changed by the developer..Drgnfly79Version: 5.12.0

Data updates are subjectiveThe app features competitions for prizes if you complete a set amount of activity by minutes that don’t get updated. Last month I had 10 points short on activity and got ripped off on 3points. This month the app isn’t updating any of my activity at all. The leaderboards are inaccurate because my activity levels are way beyond what the app says compared to my fitness activity from my Apple Watch. I contacted customer service and they told me the local gym is in charge of updating that data. I emailed them and they still haven’t corrected the issue or replied back to me. Shady or lazy but either way unacceptable..StrongolongoVersion: 5.9.9

Needs option to just cancel membership onlineIt’s the classic haven’t been in a while and they love the money without you coming in. It’s what all gyms want really. Chain ones at least. I put request to cancel membership in the beginning of the year because work changed for me and i just don’t have time to go in anymore. Go figure they send one email days later that apparently went to spam and got lost. Didn’t try reaching out any further and keep on charging. A simple option to just end my membership on the app would be great. Instead im doing more requests and stop payment with bank..Jataro96Version: 5.15.0

Terrible app. Bring back Apple WalletThe app is supposed to replace a feature that was fast, seamless, and reliable but it can’t hold up its end of the bargain. It’s slow to open, often sits on a loading screen, and the overall experience feels clunky and unpolished. It isn’t a suitable replacement, it’s a downgrade. If Crunch is going to force its members to rely solely on its app, the least they can do is make it actually work. And frankly, removing a member benefit like the Apple Wallet without any reduction in monthly dues doesn’t sit right. We’re playing the same for less. Fix the app, bring back Apple Wallet, or adjust membership pricing accordingly..Rina CeramicVersion: 5.15.2

Unable to add gym card to apple walletUnable to add gym card to apple wallet.Sentkrish03Version: 5.11.0

Useless Apple Watch functionalityHas no code for entering on the Apple Watch! Forces members to have phone with them to get in. How short sited can you be?.KonvairVersion: 5.15.2

Missing infoThis app is horrible. My check ins for the last 3 weeks are missing. Then when I try to download pdf it freezes. Developer needs to overhaul this. Tried rebooting , deleting app and reinstalling etc. still junk..SijzussuVersion: 5.15.0

No Apple wallet supportApple wallet support was removed for whatever bizarre reason and this has been a disappointment since..TheJwadVersion: 5.14.4

App crashingKeeps crashing, signing me out, won’t allow me to book classes. Was working fine previous to today. Tried reporting it but can’t figure out where.MillsMommaVersion: 5.14.4

App is bugged. Please FixPlease fix your app. I’m a paying member of the gym, but unable to create an account or even reset my password via my associated gym email address. Nothing works...SuperjhhguihVersion: 5.14.3

Won’t even downloadJust became a member and you need the app to access everything and it won’t even download despite having ample space on the phone for it it won’t install! How do I enjoy the perks of my membership if I cannot access the app??????.KatanaaaaaaaaaaaaaaaaVersion: 5.14.1

TerribleThis app is so bad, who removes the option to add your pass to your wallet? How does that add a layer of security it just inconveniences paying clients. Instead I have to wait 30 seconds for it to load while my friend can just pull it up on his wallet because he got the app a month before they decided to remove the option.Lexar usb stickVersion: 5.14.0

This app alone makes me want to cancel my membershipI got randomly logged out and didn’t realize until I was trying to get into the gym. I can’t log back in so I’m just wasting my time standing at the front desk. It says “account cannot be found” and yet I’m getting charged for the account. I tried to make a new account on the app but it won’t let me use my email because the account already exists. The people at the front desk don’t know how to fix the app and yet when I get the error it says to contact my club. The gym employees are not tech support. So now what? I’m just going to get charged monthly and can’t even get access to the gym? I might as well just cancel my membership all together because I’ve had so many issues with this app..UsufjvihificlvxufVersion: 5.11.0

Lose work out trackingEvery so often, the app would close and I would lose tracking my work out for the session. This is annoying as you would have to re-input all the workouts you have done. Is there a way to stop this from happening..?..Drkclaw33Version: 5.10.4

Technical IssueThere is technical issue block me from logging in all the time.梦舞王者Version: 5.10.2

I can’t connect to the app for over 3 weeksI recently downloaded the app and unfortunately I have not been able to login after a week of usage. Saddest thing is no one on the front desk is able to help.RucadaVersion: 5.10.0

Doesn’t workThe app doesn’t work. Like, flat out. Cant create an account at all. It says error. So…. Its useless..MissionthegreyVersion: 5.9.10

Can’t edit anythingI’ve changed locations but I can’t change my home gym on the app. The staff don’t know how to fix it, no one emails me back, and your “app support” just takes me to your webpage about the gym..TA562Version: 5.9.9

Errors GaloreHard to believe a gym franchise app can’t get user account setup correct with Errors EVERY SINGLE TIME.WickeddumbappVersion: 5.9.9

StealingTaking money with out u know and also every year they must take $90 for the machines..Abdel.1llVersion: 5.9.9

Can’t remove banner from notification centreI’ve cancelled my membership due to moving and deleted the app, but the notification whenever I’m near a crunch fitness still pops up and it’s really annoying..Paige kVersion: 5.9.2

Useless except booking classNo other use but to book class and i guess the bar code if you don’t have it save in your wallet or you don’t have a fob..NicknameiskVersion: 5.9.5

Cant connect Fitbit??When I click “connected apps” it says “we’re sorry! Something went wrong. Please try again later.” I literally just signed up w crunch TODAY with my son and it worked on his phone so this is already bad vibes.Me bod it meVersion: 5.9.2

Can’t join groups on this app!?I just joined Crunch and it will not let me sign up for the group fitness classes on the App!? Anyone else having this issue?.HjvffhbjjgddVersion: 5.8.7

Useless for CanadiansCome on Crunch, get your crap together. You’re gonna lose a tonne on of people with this nonsense. Who ever does your web and app development needs to be fired. Pathetic web interface as well..Ads7903Version: 5.5.5

BadI always com and I have a member ship and sometimes a lady stop me and this time she kicked me out. I canceled of her.Wdee alahmedVersion: 5.8.6

Why?I have so many questions for the person who authorized this new update. It is trash. Why can I not view my check in history right on the front page? Why can I not edit the amount of calories I burned when logging a workout? Why is tracking workouts so difficult now? Sure, it looks great but it’s impossible to use now..SamStigterVersion: 5.8.1

Cant book a spotCant book a workour spot.OkwegetitbroVersion: 5.5.6

Can not book for CovidDoes not allow for booking class times (aka gym time).StephanyaMaszczVersion: 5.5.5

This app is useless for CanadiansI wish I could give this app 0 out of 5.Hockey mikey77Version: 5.4

GarbageWhy there is no 0 start one is too much.Dan99874Version: 5.7

ProblemsDoes not allow booking.MrSteal your WeightsVersion: 5.7

What’s the point of this app?It doesn’t let you book the time for workouts. Just an app for wasting your phone’s storage space..Paul WynVersion: 5.5.6

One of the worst app everOne of the worst gym and app ever. The app doesn’t allow you to book slots. Don’t ever get there membership..Abhishek7827Version: 5.5.6

DOES NOT WORKYou cannot even login to the app. You need to still use the website. The website is terrible also—my profile information is not in sync with the actual gym location I go to. I’ve called numerous times, nothing has changed. Website also sucks and crashes pathetically..HddmkjgvvcVersion: 5.5.6

Deserves a zeroThis app would get a zero if I could give that. The app is useless and doesn’t work. The booking system sucks on the website also..Abbb97Version: 5.5.6

Can’t book classCan’t book class with their app.JollybeannnVersion: 5.5.6

Useless90% of the times doesn’t work.BellargioVersion: 5.5.6

Don’t sign upUseless app, worse website.Yuuu MerlinVersion: 5.5.6

Worst app and websiteCouldn’t able to book any single class.😪.LuxshivamVersion: 5.5.6

Crunch AppThe app is unbelievably complicated and slow ,booking a time becomes a all day challenge.Jimmbo44Version: 5.5.6

Useless app.. freezes and can’t book gym timesTotal joke. You wait around to book an upcoming gym slot and the app freezes. Once the app unfreezes all the spots are filled up. Really frustrating.Just want to liftVersion: 5.5.6

BadCant book a workout just like everyone else. Useless.Teeth axVersion: 5.5.6

Terrible All AroundI can’t book an online gym session and there’s no way I can contact anyone to solve this.AhsjwhhfjudyhdhVersion: 5.5.6

Fix thisApp is trash keeps showing error or not loading any schedule as if you guys are closed setting alarms even to try to be first to book and get error and try again later.Gc5188Version: 5.5.6

App never workIm surprised a company like that cant figure out how to make online bookings work...anytime i try to the request fails and all the spots get filled up....if this keeps happening i might have to look for a new gym for the sake of my mental frustration..LordojeVersion: 5.5.6

TerribleI set my alarm and am on the app refreshing the app constantly a few minutes before you can even book. I was able to book the first couple times I tried but now I can’t even book a gym time because the button to book is grey and I get an error message. I’m paying for a membership but cannot even visit the gym and the cancellation fee is very high so i’m trapped just paying them every month for nothing. PS otherwise the gym is great and the equipment is great but this is an app review and the app sucks!.DooterrificVersion: 5.5.6

Garbage!!!This app is a piece of garbage. Never works and all it ever says is “please try again later” while trying to book a workout. Even when a session is finally booked it says “session was not booked, please try again later” and then the app crashes. Only to find out upon going back into the app that it actually was booked. This app needs a ton of work..Hottsy74Version: 5.5.6

Worst app I’ve ever come acrossThey don’t even deserve 1 star. I’ve been trying to book for 3 days and it crashes every time a new booking window opens. Legit getting charged for a gym I can’t even attend because the front office is too cheap to create a functional app. You guys need to fix this asap or go out of business and get replaced by an actual competent fitness facility..8593737399Version: 5.5.6

BrokenApp is completely broken.Jkrug02Version: 5.5.6

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