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Helsing's Fire HD Customer Service

About Helsing's Fire HD (3909)

When the implacable Professor Helsing and his assistant Raffton travel to The Shadow Blight, they'll need every weapon at their disposal to defeat Dracula's vampire horde. In this captivating, dark Gothic puzzle-adventure, use Dr. Helsing's powerful torch and tonics to save the world from the demonic uprising!
AWARDS AND ACCOLADES
This is no ordinary game! Helsing's Fire is recognized around the world as one of the App Store's premier puzzle games; full of charm and challenge.

■ IGF 2011 - Best Mobile Game Finalist
■ IGF 2011 - Excellence in Design Honorable Mention
■ IGF 2011 - Excellence in Visual Art Honorable Mention
■ SlideToPlay - The 50 Best iPhone Games of 2010 (#7)
■ TouchArcade - Best iPod Touch and iPhone Games (Puzzle)
■ AppAdvice - The Very Best iPhone Games of 2010 (Puzzle)
■ TheAppera - Best iPhone Games 2010
■ TouchGen - Editor's Choice Awards (Puzzle Runner-up)

PRESS QUOTES

SlideToPlay
... Helsing's Fire is one of those puzzle games that does something completely original and is unbelievably entertaining.

Eurogamer
... With its insidious wit and gothic charm, Helsing's Fire is a joyously original instant classic that iPhone owners should buy immediately.

TouchArcade
... It's one of the most unique games I've ever played and is a true App Store gem. Surely only a creature of darkness would let this one slip by them.

TheAppera
... Helsing's Fire reinvents the puzzle yet again with some light and dark dynamics I guarantee you have NOT seen yet. Prepare to be enthralled!

GamePro
... This is a game that would absolutely only work on the iOS platform, and it's hands-down one of the best games on the App Store. It gets my highest recommendation.

ADDICTIVE PUZZLES
Helsing's Fire features a brand-new puzzle mechanic never before seen: use the touch-screen to position Helsing's torch to illuminate different combinations of monsters, then destroy them in the correct order using Raffton's supply of different tonics. The quick, rewarding puzzles make it a perfect game for brief play-sessions, but you'll always want to play 'just one more level'!

A HUGE, DARK UNIVERSE
With puzzles set across four worlds, with 30 different levels in each world, all featuring fifteen different monster types including four bosses, Helsing's Fire provides an incredibly
rich, deep, and varied game experience. And because on replays puzzles are re-generated randomly, the game will always be fresh!

COMPELLING SETTING
The Victorian theme, Gothic setting, and engaging characters make Helsing's Fire one of the most appealing story-oriented puzzle games released. Add to that the distinct minimalist style of the character portraits, the incredible dynamic lighting of the shadows cast by your moving torch, and an original soundtrack, and it's clear that Helsing's Fire presents an epic experience. Designed just for the iPhone, this is high-quality mobile gaming at its finest.

MULTIPLE MODES AND ACHIEVEMENTS
As if the 120 distinct levels weren't enough, Helsing's Fire also comes with additional Endless Survival and Online Bounty modes, for the bravest of the brave! And when you've stood against the horde as long as you can, you can post your scores on the fully-integrated Crystal leaderboards, earning achievements for your accomplishments and claiming bragging rights from your friends.

Dracula must be stopped. Raffton, take the tonics: it's time to head into the Blight!
CategoryGames
Release DateDecember 15, 2010
Latest Version1.7
Price$2.99
Age Rating9+
CompatibilityRequires iOS 8.0
Last UpdatedMarch 16, 2017
Size28 MB
Supported Languages (3)
EnglishJapaneseChinese

What's New in Helsing's Fire HD (v1.7)

This update from Apple will improve the functionality of this app. No new features are included.

Various bug fixes and improvements

Helsing's Fire HD Contact Information

To reach Helsing's Fire HD customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company Name3909
Company Websitehelsingsfire.com
Company Email[email protected]
Customer Servicehelsingsfire.com/customer
Social MediaFacebook / Twitter

Helsing's Fire HD Subscription, App Deletion & iOS Support

How do I cancel the Helsing's Fire HD subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select Helsing's Fire HD from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the Helsing's Fire HD app?

Touch and hold the Helsing's Fire HD icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

Helsing's Fire HD purchases, refunds and billing issues

Report billing or refund requests for Helsing's Fire HD through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the developer's official website or the Helsing's Fire HD App Store page.

Distribution of Helsing's Fire HD Reviews

Of the last 36 reviews shown, 83% are positive (4–5★) and 17% negative (1–3★). App Store overall rating: 4.4 / 5

5★ 28
4★ 2
3★ 1
2★ 1
1★ 4
Most mentioned:iosipadpuzzleafterawesomemusicfungameplaygraphicsbuy

Helsing's Fire HD Positive Reviews and Ratings

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Great game - but crashes

I'm also having the crash problem with crystal. But the work around is simply to play without it. Get that fixed and the app is five stars! Great, innovative puzzler. And perfect for the Halloween season. For crash report purposes, I'm on an iPad 2 (wifi, 16GB) with iOS 6.0

JDM-CBVersion: 1.1
I'm so impressed and in love with this game.

There can only be so many types of puzzle games out there until all your doing is creating variations of already made puzzles. This game is a perfect puzzle game and it's seriously, one hundred percent one of a kind. There is no game like this one, with an entirely original objective, gameplay, puzzles, and graphics, it's seriously a steal when you only pay two dollars for it. When I'm a way from my iPad I seriously look forward to playing it. Definitely my favorite app.

LdrandleVersion: 1.1
Great Game, but,.....

It crashes whenever I try to type in the info for Crystal... SO I can't log into Crystal =/ Other than that, terrific puzzle game using light in order to find the best position so you can take out color coded monsters. ANY puzzle fan should have this.... If you are not sure, just try out the Lite version, it should be enough to make you hit the buy button.... But if you want my opinion, just hit BUY now, and don't play the lite, it's not needed. This game is that awesome

DrexielVersion: 1.1
Cheesed-out Graphics

Who cares if it's HD when it looks like Atari! The game, though, is most excellent! Many levels, gets progressively more challenging, and except for the stinking humans always in the bloody way it's great to blast away the monsters. Get it and get sucked in! Oh, and the music is pretty terrible!! Goes great with the graphics though... Enjoy!

ZornNNVersion: 1.1
All the makings of a new classic

Nice crisp clean gaphics, gameplay anyone can grasp, and some pretty funny humor. I enjoy playing this game everytime I play and the latest update has only added more reasons to love this game. This really a fun and unique game that will keep you satisfied for a long time. Great job devs!

OjtitusVersion: 1.1
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Best iPad game

I absolutely love this game. It was one of the first games I put on my iPad when I got it many months ago and I am still in love with this game. Great graphics, humor and music that really fit the game and an easy-to-learn game play that continues to challenge me. It is a unique concept and perfectly executed.

Kassia3033Version: 1.1
Fantastic

Super mega awesome! Will get 5 stars when you can delete profiles.

VachVykladeVersion: 1.1
Clever in every way

The inventiveness of this game shows in every aspect. The animations are great, the wit shows throughout, and the basic puzzle solving gameplay is intuitive and clever. I'm glad I got this.

Jonathan GhVersion: 1.1
So simple. So much fun.

The game seems so simple. Hit monsters with the right tonics. But each monster is different. And each level is random. And there are mirrors. And crystals. And different difficulty levels. And fun cut scenes. I love this game. Keep the campaigns coming!

PreacherWifeVersion: 1.1
Works again in iOS 9

After not working at all in iOS 8, it now works with iOS 9. Really surprised since there hasn't been an app update in 4 years.

SteelPVersion: 1.1
Broken and abandoned in iOS 8

Can't see anything after loading a level. Completely broken.

The No SixVersion: 1.1
Eez- how you say- original.

This is one of the most amazing apps I have ever seen. A BRIEF DESCRIPTION You line up the torch to light up all the monsters of one color (but no maidens!). You press the tonic of that color and WHAM!, instant dead (or re-dead) monster. Some monsters can attack the torch or have other powers to provide a truly unique experience like no other that is original, unique, and like no other. Wow. Deja vu. Oh, and you had better like synth music. And fist bumps. And a SPOILER ALERT. Fooled ya.

World Dominators Sqd. 40Version: 1.1
Best in class

This game is really fun with great production values and depth. I love the puzzles and the art style. If you enjoy puzzle games, don't hesitate to buy this!

MarinasideSteveVersion: 1.1
My favorite puzzle game on the ipad2

This is my favorite puzzle game, its unique, looks great and easy to learn. Worth a $1.

MarcusWNVersion: 1.1
Perfect use of a touchscreen for a game

Awesome game. Love every bit of it. Challenging, but not aggrevating. The music is horrible. That's my only criticism.

JmstechVersion: 1.1
Brilliant

Quirky, funny, genuinely entertaining. The background music alone is worth the price of admission.

Jim LipseyVersion: 1.1
AMAZING!!!!!!

Ingenious game play! Very addictive! Can't get enough! Unlike any game out there! Buy it!

Yamar024Version: 1.1
Charming,

A quirky indie game that's a truly original puzzler.

Jedo72Version: 1.1
Awesome

Usually get bored with ipad games. this is just fantastic and addicting and no stupid in game purchases.

Civil wardVersion: 1.1
Love it!!!!!

My sons and I love this clever, funny game!

Vbj1Version: 1.1
Great

Awesome graphics, music, gameplay. I keep coming back to it.

Paul MilitelloVersion: 1.1
FUN GAME

I'm not much of a gamer, but this is really fun. It's unlike all the other games I've seen. Well worth the $.

Mick7Version: 1.1
Excellent

Great game. Very addictive. Right up there with angry birds.

Johnboy49Version: 1.1
AWESOME!! BUT I FOUND A MAJOR GLITCH!!!

When you blast a werewolf with a tonic it turns into a woman, but if you blast another tonic almost immediately after the werewolf turns into a woman, it will not harm her. This counts for about 1 second after the transformation. Great game by the way! I loved the iPhone one then I found the HD version. You should really have ads or something about that.

Kpm828Version: 1.1
Killer indie title!

One of the simplest yet most stimulating and most innovative iOS games to date. Don't pass this up! The music is so retro funky, I love it!

Emily Jp1Version: 1.1
So amazing

I was literally about to write a review for the iPhone version saying you guys should make an hd version and what should I find but AN HD VERSION! So pumped, u guys rock!

BPaqVersion: 1.1
Great Game

Good humor. Good fun. You'll soon be addicted. If you like puzzlers and quirky wit then this one's for you.

RyPadVersion: 1.1
Excellent game

Crash bug: trying to create a crystal account, it crashes when it needs to summon the keyboard to type a username. I can't create an account, to share my progress from my iPhone to my iPad. So that's a bummer. But it's a great game, all the same. I've recommended it to a lot of friends, and no one has been sorry.

FloonVersion: 1.1
Amazing game

Unique puzzle concept, stunning graphics, smooth and addictive gameplay - this game has it all. Buy it!

Pleased765Version: 1.1
Awesome ,

Love this game!

Ronaldi 111111Version: 1.1

Helsing's Fire HD Negative Reviews and Ratings

Buggy after every level completion

Sorry, love this game but it's so buggy that it always gets hung up after i complete any level. Would love to write a real review because my comments would be favorable, but am giving one star for now to please flag in their radar. Anyone else having this issue?

ModestLifeVersion: 1.7
Doesn't work in iOS 8

This game hasn't been updated since 2011, and has finally stopped working altogether under iOS 8. It certainly won't run on my iPad Air 2, running iOS 8.4! Too bad, it was a great game when it did work. I'd hope for a fix, but Clickgamer is long gone, and Chillingo doesn't answer email queries about fixing this title.

Pdc1Version: 1.1
Blank screen, do not buy

Loved this game on my iPhone but when I purchased it for the iPad it shows nothing but a blank screen after going through the intro.

Mikeness2024Version: 1.1
ICloud support?

Great game. Would you please add iCloud support so that game progress will carry over from iPhone to iPad, and vice-versa?

Penguins66Version: 1.1
Clever game, lame gender roles

The gameplay is interesting, but the use of fainting "lovely ladies" with little valentine hearts as a game element is really icky. This was obviously written by boys for boys and I wish I hadn't paid for it.

NixthVersion: 1.1
Was a great game no longer works in iOS8

While this WAS a great game, it no longer usable as of iOS 8. The game board is just a blank green screen now.

ArchitecturegeekVersion: 1.1