Papers, Please Customer Service3909

Papers, Please Customer Service

A dystopian document thriller.
The award-winning, critically-acclaimed border inspector game.


"The October labor lottery is complete. Your name was pulled."
"For immediate placement, report to the Ministry of Admission at Grestin Border Checkpoint."
"An apartment will be provided for you and your family in East Grestin. Expect a Class-8 dwelling."
"Glory to Arstotzka."


◉ Best Game of 2013 - The New Yorker
◉ Best Game of 2013 - Wired Magazine
◉ Top Indie Game 2013 - Forbes Magazine
◉ Best Strategy & Simulation Game 2014 - BAFTA
◉ Grand Prize Winner 2014 - Independent Games Festival
◉ Excellence in Design Winner - IGF 2014
◉ Excellence in Narrative Winner - IGF 2014
◉ GameCity Prize Winner 2014 - GameCity
◉ Cultural Innovation Award 2013 - SXSW
◉ Best PC Game 2014 - LARA Game Awards
◉ Innovation Award - GDCA 2014
◉ Most Innovative 2014 - Games For Change
◉ Best Gameplay 2014 - Games For Change
◉ Best Game of 2013 - Ars Technica
◉ Best Game of 2013 - PC World
◉ Best PC Game of 2013 - Destructoid
◉ Best Story of 2013 - Destructoid
... and more


The communist state of Arstotzka has just ended a 6-year war with neighboring Kolechia and reclaimed its rightful half of the border town, Grestin.

Your job as immigration inspector is to control the flow of people entering the Arstotzkan side of Grestin from Kolechia. Among the throngs of immigrants and visitors looking for work are hidden smugglers, spies, and terrorists.

Using only the documents provided by travelers and the Ministry of Admission's primitive inspect, search, and fingerprint systems you must decide who can enter Arstotzka and who will be turned away or arrested.


Includes the complete original game with all 31 days and 20 endings. Also adds unlockable multitouch support for faster paperwork, an enhanced inspection mode, Game Center achievements, leaderboards, mid-day resume, and more.


This game contains mature themes, non-photographic nudity, and brief moments of pixelated violence.

Papers, Please App Comments & Reviews

Papers, Please Positive Reviews

An Arstotzkan MasterpieceIn the world of mobile gaming, it’s getting increasingly hard to find decent content in an ocean of user-created slop and profit-driven monopolies. This one continues to be one of the best experiences on any platform, and will keep you entertained for hours. Papers, Please is very reminiscent of chess, it’s easy to pick up and very hard to master. You’ll find the initial processing of applicants a fair challenge and enjoyable, and will quickly master noticing minute discrepancies in traveler data. As a border enforcement agent, those discrepancies will get you fired if you miss them. The game evolves, though, and the amount of documentation you’ll need to check grows significantly. You’ll evolve with the game, and you’ll note that it’s a satisfying challenge to continue to improve yourself as you navigate it. A satisfying story mode is accompanied by assorted endless challenges once you’ve beaten the game, making sure you still have plenty to entertain you once you’ve passed the main portion. Pick this one up, give it a try, and take notice after you’ve started playing that an hour’s passed and you didn’t even know it..Version: 1.0.12

Shocked and Delighted!I remember playing this in middle-school on PC when it first came out and later once they ported it to iPad. This (along with FTL) we’re two of the best indie games of that era to get ported to iPad, but neither had iPhone versions… until now!! I thought it was a bug when I was browsing through the App Store and saw a cloud download button next to… Papers, Please. So, I clicked on it, and much to my surprise, after *all* these years, Lucas Pope went out of his way to redesign the gameplay to fit on these tall phone screens we have now, much like he did for multitouch on the iPad years ago. Thank you!! Not only that, but at least in my experience, this redesign has made the game much easier by virtue of greater efficiency in accepting and returning documents, making it easier to earn money and progress. I’ve gotten further in the story I’m the past couple days than I ever did all the other times I played it. If you haven’t taken a look at this modern indie classic, give a spin and enjoy doing your part for your country! Glory to Arstotska!!.Version: 1.4.3

Great game - needs modern updates!Needs an update for landscape mode, at the bare minimum. Portrait mode on an iPad is doable, but not very comfortable for long sessions, especially with a keyboard case and Apple Pencil holder. It also repositions things so it’s completely different from the PC version, making it jarring to switch between the two. Also, like others, I feel it won’t be supported on newer versions of iOS soon or possibly on newer, bigger, higher resolution iPads, as has happened to other games I’ve purchased in the past - needs a compatibility update! An iPhone version would totally complete the package as well, but I can see how that would be difficult on such a small screen. But as for the game itself, super fun, and SUPER ADDICTIVE! Saw Pewdiepie and Jacksepticeye revisit this game, never heard of it, almost blew it off due to old graphics, but MAN what a fun game once you get into it. Love it, just needs proper modern iOS/iDevice support!.Version: 1.0.12

Very good gameIt feels very real, and immersive. If you are considering buying it instead of the PC, or Mac version because of the layout difference, it’s actually hardly different and doesn’t affect gameplay all that much. I also saw another comment saying they didn’t have volume or sound even after uninstalling. The same thing happened to me, and I just quit and restarted the app, and it worked just as it should. So all in all, I think this game is a work of art, and the music is very pog. 10/10 would recommend it..Version: 1.0.12

My first reviewMy first review and this one is worth it! I’m very skeptical of mobile games and this is a charm. You really grow with the game and feel like you’re progressing with your checkpoint each day. 20 different endings and an endless mode. This game makes you think, few compassion and rebelliousness all in the same breath. Story mode is great and I’m working on my 6th ending now! Highly recommend for anyone willing to get lost for hours into something so simplistic, yet elegant. 10/10. Good job with this one!!.Version: 1.4.4

Very good and engaging - Needs a Landscape ModeI love Papers Please, and I loved this game since the PC and playing it on the iPad is alright and good fun. You still get the same story and the same characters. The interface is alright, but it just makes me wish this was in landscape like the original game. The portrait mode feels forced and I think they’d have more usage of screen real estate by giving a landscape option. Overall though, this is a fantastic must have for the iPad..Version: 1.0.12

A FanPapers please is one of the best Mobile games i have ever played. and some people say its too expensive, yes it can be expensive but save up your money and you will not be disappointed whatsoever. this game is an improvement in gaming history and should be remembered, it has gotten me through some tough times and i will never forget all the hard work put into this game. Thank you.Version: 1.0.12

Great port from desktop to mobile but-They did a good job of porting the game from desktop to mobile but there’s one issue. When playing the game on mobile you can’t click on the desk so if an npc were to walk up to you without a passport (it’s a feature in the game) so you’d have to restart. This means you couldn’t get past day 3 or endless mode. I’d love to see an update on this feature. Everything else is great in the game..Version: 1.4.1

AddictingPapers Please is a fun game with alternative endings. I've be waiting for years for a game like this to come out on the App Store great game keep up the good work . Oh by the way way worth the money🤑. However I have 1 concern first is the expiration dates. Some times the documents (excluding passports because they can expire anytime.) stuff like the entry permit expire before they were even a thing in the game which is weird..Version: 1.0.12

Really worth itThis isn’t going to be a long review but let me just say that this is completely worth it. The game might give you some doubts, sure, but it is totally worth it. I had 8 dollars left and I spent all my money on this and it was really good. There are 20 endings to the game, it’s really cool. And you get to decide whether to deny people or accept them.Version: 1.0.12

Pretty noiceIt's definitely worth the money, no doubt, and it has a great storyline. I was playing for hours waiting to see what happened. One good feature is that you can have different storylines going at once so when you fail you can go back or start over. It is the best game on the App Store by far..Version: 1.0.12

LOVE THIS GAME but issue.I have played this game on the pc and it works great. But however, even though this game is the best game even on mobile i have an issue. I only got to day 4 and now I don’t have any sound. I uninstalled the game from my Ipad and re installed it but I still have no sound. Help?.Version: 1.0.12

Awsome game!!!!Just a good game in general, amazing controls and not too hard. 10/5 honestly, Worth the $! I haven't found ANY glitches so far (debugging is hard, I have personal experience on it)! Just make a landscape mode please. That would be nice, and you can just copy half the files to landscape graphics..Version: 1.0.12

A MasterpieceThe amount of care put into this mobile port is amazing. This is one of indie gaming’s greatest games, and it works perfect on a small iPhone screen with all the changes the developer has made. Please buy it and support good games instead of all this micro-transaction schlock..Version: 1.4.1

Best border game that possibly ever existed in the universe.I love Papers, Please. Because it feels so fun to let people in or out of a country and stuff. It gets really stressful when you have to deny families or something like that, but I like the stress. It’s a game that had a very large amount of potential and figured out a way to use that potentials..Version: 1.0.12

AMAZINGThis game is one of the best examples of video games being art with a great story of a dystopia that has all this crazy stuff which really makes you think could this stuff happen? Has this stuff already happened? What will happen if this stuff happens? So all and all this is a great game!.Version: 1.0.12

EloquentWhile playing this game, you have a feeling of being with the characters. Life is hard, and this game is truly thought-provoking. At times, you are pressed to make difficult decisions. You get personal with the characters, even-like Sergiu, the border guard. This game teaches you about saving money and efficiency, and it also models real-world conflicts. This game is slightly repetitive, very very slightly, but teaches you concentration, and is spiced up by dialogue, discrepancies, interesting visitors, favors, and terrorist attacks. In all, good game. Try it out. See what you think. -That One Kid Who Likes Well-Structured Games.Version: 1.0.12

Best game EVEROk, so this game had no glitches for me on my iPad mini. I was concerned about the amount of desk space in this game, but there is just enough to make it a challenge, but not be irritating. Kinda pricey, not gonna lie, I wish it was $1.99 but the game is ok. Just enough action and story to make this game great, I seriously recommend it..Version: 1.0.12

Glory to Arstotzka“Oh hey there inspector! I heard you hit your head when the border explosion happened and was hospitalized. 1989? Berlin Wall? East Germany collapse? Oh inspector, what are you talking about! You must’ve hit your head pretty hard! Come inspector, we have more passports to confiscate and treacherous Kolechians to detain!”.Version: 1.0.12

HmmIt’s definitely a game that will make you think. Check, and double check. Also pro gamer tip. Make sure your device is off silent. Tired of seeing reviews whining about no sound..Version: 1.4.4

Love this game but not the sound bug...The game is great but as I was playing the sound effects stopped. The music plays at the beginning of the day but after the music fades out, there’s no sound at all. I’ve tried everything to fix it and searched everywhere but can’t find any answers..Version: 1.0.12

GlitchySo overall the game is really fun and i really like the concept. But there is a problem where it says revoke passports from citizens in alto district. When i do this it gives me a citation saying "clear for entry". I even let them through and it said "not clear for entry". So basically i can move on through the game. Pleas fix this and i will be more than happy to rate five stars.Version: 1.0.12

Great game only minor thingsI wish we could play in landscape mode, and i wish if it had an iphone version with some interface rework to fit it better with cloud syncing, other than that its a very fun game EDIT: LETS GOOOOOO ITS ON IPHONE NOW.Version: 1.4.4

Please save this game!!!!!This game is awesome worth the price I recommend it but it hasn’t updated in 2 years and I fear it won’t be available on my iPad Mini for long so please update it so I can continue playing without worry.... outside the game of course.Version: 1.0.12

An Amazing GameThis game has always kept me entertained on long trips and at home. It has so much to offer and the gameplay also will have you make hard decisions at times. I highly recommend that you play this game..Version: 1.0.12

Five stars? What about 10 stars!This game is amazing it's so fun sure it can be overwhelming at times but it makes up for it you can take the side of the government or ezic both ways are fun but ezic is more action packed. This game is amazing and I can't wait for a sequel to the game!!.Version: 1.0.12

Surprisingly Captivating!!! Love it ❤️Y’know I was hesitant at first but the mobile format for this game works smoothly and effortlessly. I don’t know how you manage to make literal paperwork interest but they did it and I’m hooked!.Version: 1.4.3

One of the best games ever for the IPadThis might be the most original game in the App Store. Totally dark and completely addictive. Its numerous endings and twists and turns are unlike anything else you will play. Well worth the price..Version: 1.0.12

Way to repetitiveIt’s really fun until you get about 10 days in and then it’s just the same ol that ver and over again. For $5 it’s an easy purchase but I can’t see much in the way of replaying for the different endings when it’s so slow to progress..Version: 1.4.3

Hard to put down!I love papers please, but i was hesitant to see how the layout of this game would look on iphone. it isn’t nearly as jarring as i thought it would’ve been and i quickly got used to it. the game itself is addicting! just a little nitpick though, (spoilers ahead) the sound the kolechian terrorist makes differs, instead of their own unique sound they use the guard’s “out!” soundbite..Version: 1.4.1

Belongs on mobilePapers belongs on mobile platforms. Playing vertically is very welcome. I do wish I could close and open the reference docs, and in the game mode, Endless > Perfection, paused on your error longer before exiting..Version: 1.4.3

New Mobile Version is AMAZINGIt’s been a good year or two since I’ve played through Papers, Please. I can say with CONFIDENCE. The mobile version is top-notch. The UI is a little odd at first, but it very quickly clicks with you. I’m astoundingly delighted that such an amazing experience can be packed onto the size of an iPhone screen. I’ve poured 5+ hours into it in the matter of 2 days. It is worth every last cent. 10/10.Version: 1.4.1

Papers, Please.This may be the best game I've ever played. The story is just amazing, but what's really sad is that a lot of people are forgetting about this game hell, even the developers abandoned this game. I really wish there was a sequel to continue the story..Version: 1.0.12

HAIL MOTHER RUSSIAI played this after Jack played it and I could not believe of how fun the game was, and then I forgot about it but as soon as I started playing it again it was still really fun and definitely worth the money..Version: 1.0.12

Simply WonderfulThis game is one of the best mobile Role Playing Game out there with moments of heartbreak, tragedy, and joy. The gameplay while simplistic in nature helps the story lots. Would recommend as a buy at any time. 5 stars..Version: 1.0.12

GLORY TO ARTSTOTSKA GREATEST COUNTRYEven though i named this review like I love it (which I do love it) there is one problem....... the price. I’m not sure if it was worth 7.99. I think it would probably deserve a price like 4.99. But I’m not complaining. I love this game and would encourage anyone with a lot of money to buy it. DETAINED.Version: 1.0.12

Amazing game MUST GETThis game is so amazing! I recently finished story mode and it makes being an inspector so much fun! You should definitely get this game if you are into military and country patrol or just love to be addicted to a fun story telling game..Version: 1.0.12

True storyAdd true story mode and here are rules you have to beat day 100 and then there will be a sad ending and you will be put on leader board fastes time beaten and if you get first citiaon you will be fired please add this I rate five stars this game is so fun.Version: 1.0.12

From a GE (Glorious Enforcers) Junior EnforcerThis is a great and amazing game on ROBLOX the game is wide spread and I am a GE JR Enforcer join the group and make sure the owner is Extreme_Stukov I will be more than happy to answer questions if you have any at the border -Freestylewolf3.Version: 1.0.12

Great game but needs landscape mode.Like others have said, would be much more comfortable to play on iPad if it had landscape mode, other than that no complaints..Version: 1.4.1

Great gameThis is a great concept of what a dystopian-based should be like. I definitely think that there should be a second game like this, but who knows if and when that will happen. Anyway, great game!.Version: 1.0.12

Have loved this game for yearsI loved this game on PC so much that I had to buy it on mobile as well. It makes me laugh all the time!.Version: 1.4.4

Glory to Arstotzka.Congratulations. The October labor lottery is complete. Your name was pulled. For immediate placement, report to the Ministry of Admission at Grestin Border Checkpoint. An apartment will be provided for you and your family in East Grestin. Expect a Class-8 dwelling. Glory to Arstotzka..Version: 1.0.12

IPhone support added but not freeI bought this game on my iPad. It’s fun. Last week the developers added iPhone support but you’ll need to buy the game all over again. Wow!.Version: 1.4.2

There is no soundWhen I start the game, there is no sound. i checked the settings to make sure the sound was all the way up, and it was. I love the game but this bug ruins it.Version: 1.4.1

Great Game!I’ve never played this game before and I am LOVING it. So far this game is all that I’ve been playing while I’m bored, and the storyline is nice..Version: 1.4.1

Not worth $Neat game, interesting -- for a few days. Then it's kind of repetitive and boring. Which I wouldn't even mind, since it's so unique. But it's insane that you have to PAY for it at all, never mind the high price. I regret buying it, sorry..Version: 1.0.12

Hours of intense game play!This game is fabulous! You feel every wrong decision and slip up like you are the real deal border guard. So awesomely addictive!.Version: 1.0.12

Brilliant game since I first boughtI have had this game on my old iPad for 4 years and I love it, but you should really consider updating your game to work on newer version of devices. Just a recommendation but once again a fantastic game and still love to play this game GLORY FOR ARSTOTZKA!!!.Version: 1.0.12

AddPlease add the option do Detain the Ezic guy..Version: 1.0.12

Exactly what I wantedIt’s Papers, Please for iPhone with a very competent port..Version: 1.4.4

Fun but hyped upGets boring quick.Version: 1.0.12

Good of funAn amazing game. I’ve been having a lot of fun with this one. It’s a good way to kill some time..Version: 1.4.4

Love the game but please bring widescreen supportI love the game but I has to be in vertical view which makes it hard to play since I have to keep the iPad with my hands instead of using the Magic Keyboard case.Version: 1.4.4

BrilliantNew, original, refreshing game. Very immersive, very addictive..Version: 1.4.4

Cannot recommended enough!This fabulous game is easily worth the cost upfront and puts other mobile games to absolute shame when it comes to actually being entertaining, interesting and challenging!!.Version: 1.4.3

AmazingThis game is the greatest game for mobile I’m very thankful it came to mobile.Version: 1.4.3

It came to the ipad but no soundI own ipad pro 5th gen with 15.3 ios. It plays great with no lag but theres no sound.Version: 1.0.12

BrilliantThere are few games I would label as genius, this is one of them..Version: 1.0.12

Just FantasticBrilliant game, and outstandingly made. The creativity and effort put into this game is amazing, the level of detail for the characters and the art and sound design really shows the love that the creators put into this game. Not to forget the very eerie atmosphere and subtle feeling of discomfort and fright that prevails throughout this game in its dystopian setting makes you even more emotionally invested in its world. I loved every moment of it, and it has become my favourite App Store game of all time (the iPad version is perfect). Very well done!.Version: 1.0.12

Glory to ArstotzkaThis game deserves a sequel.Version: 1.0.12

This is bestBest game ever.Version: 1.0.12

What an amazing game and amazing endings.20 of them wow!!U heard the title.Version: 1.0.12

Great gameI love this game! There's no bugs or lags giving a great game performance and there's no ads, allowing you to play longer whithout interuption. Keep it up developers!.Version: 1.0.12

IPhonesPut it on iPhone’s now please.Version: 1.0.12

NextWelcome to ARSTOTZKA (`・ω・´).Version: 1.0.12

Awesome game i would get it it's really fun ditaning peopleBuy it.Version: 1.0.12

IdeaThis game is pretty good but maybe add like different locations or a change of scenery? It’s kinda boring seeing the same border setup after a couple of hours. OR better yet a customization option for like colours and such? It would give a more personalized feel, like it really is your office! Just a thought! Anyways, Awesome game and It really is addicting! 😁.Version: 1.0.12

OkayOkay.Version: 1.0.12

I love this gameI got this game about a year n a half ago and I'm now redownloading it for the third time. It's such a good game. I wish they would update and incorporate more people and more endings but it's still fun either way third time around..Version: 1.0.12

Great Game but audio doesn’t workGreat game but will not play any audio on IPad..Version: 1.0.12

So amazingThis game is really worth paying for That's how amazing it is.Version: 1.0.12

WowThis game is amazing..Version: 1.0.12

Glory to Arstotzka!It is just like the PC version, good for them for making such a great port!.Version: 1.0.6

Wow :PIm surprised this great game is just getting noticed now. Its awesome! Id definitely recommend it to anyone who likes the look of retro type games! You also need a good eye when it comes to those sneaky discrepant passports! All in all, its an amazing game, and fun to play, and a good challenge in later gameplay where theres like, 6 papers on the desk! I love it!.Version: 1.0.8

Extremely FunEasy at start hard at end Little bits of lag but same as Pc THX.Version: 1.0.8

Great concept. Serious bugs.Often the game will not let me point out missing documents. It's starts with the ID card requirement. The ID card isn't there, but it says matching data when I select the rule and the counter..Version: 1.0.6

AMAZINGThis app is absolutely astounding. The graphics are nice, it gets complex and it even has situations that are well... Rather queer. You should 100% get this game.Version: 1.0.8

Game crashesThis is definitely my favorite game but it crashes occasionally and I payed a lot of money for a game that crashes on every level plz fix but keep iOS at 5 please please please please.Version: 1.0.8

StoryCan you continue the story please.Version: 1.0.8

Glory to Arstotzka!An awesome game. There's just something about stamping passports that makes you so very good feeling..Version: 1.0.8

Très bon jeuSe jeux est trait bon je le conseille à tout le monde qui aime la gestion,et finalement il ne bug pas..Version: 1.0.8

Way overpricedIt is fun and addicting but it is too overpriced. Secondly your job can be taken away to easily like: you have to have a big family to continue. It is a fun addicting game but obviously it is to expensive ($8?)..Version: 1.0.8

Expensive, but funThis game is so fun! I love it so much! The only problem I have, is how expensive it is... 😃.Version: 1.0.8

Terrific gameplay!The concept is so simple but insanely fun..Version: 1.0.8

5 stars.The game has 5 stars for a reason. MUST buy..Version: 1.0.8

Good supportDidnt ever realize that mute button was enabled. Really cool game.Version: 1.0.8

AwesomeOne of the games on iPad!!!.Version: 1.0.8

5/5This game is a port of the pc version, but it feels like it should be a mobile game..Version: 1.0.8

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.4.4

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