PlugShare: Charging Stations Customer Service

Last month’s round trip between east coast and Kansas was our first in a new Model Y. In some areas like S Missouri good charging stations are scarce or nonexistent. Nobody wants to end up running out of juice and learn there’s no charging in range ahead-and backtracking is required. We carried cables and converters for all charger types, but never had to use anything but superchargers and lower power (and free) Tesla connections at several motels. Being able to map out entire 1500 mile northern and southern routes, planning for adequate charging and our overnight stops was pretty easy and confidence building. It took only an hour or so the evening before each of our 1500 mile legs. Then we were free to enjoy the drive and scenery with no anxiety. PlugShare is a very nice complement to Tesla’s on board navigation to one’s next charge station.

Used this for a trip from LA to san fran. i'd say the best way to use plugshare is to open google maps first and figure out in which city you want to make a stop, then go in plugshare and search that city. the trip planner is a good idea but needs work. you can't select multiple stops with the trip planner, and after you input your destination, a hundred chargers populate the map, covering all the names of cities and making it too difficult to figure out where to stop. what it should do is plan the stops for you, based on the distance your car can achieve, charger compatibility with your vehicle, max kw, hours of travel, and likelihood of open chargers upon arrival. but overall, i'm glad i stumbled across this. saw someone mention it on a forum.

Used this app and the great web site to plan a trip from San Jose CA to Bellingham WA on a Harley-Davidson LiveWire. The elevation display really help assessing where more energy might be used beyond the distance. The plug available ratings have, so far, been correct Thanks for all the hard work on these tools! **** added The Rivian only charges shouldn’t be included until the “Rivian only”, like the “Tesla only”, filter can be added. This makes the trip planner less useful and easy to select a charger that you won’t be allowed to use. If I didn’t triple check and catch this I would have been stuck without an option. On the plus side Rivian owners shouldn’t have any issues I’m still giving PlugShare 3 stars since the app was the best way to confirm the route adjustment. Without the Rivian issues easily 5/5 stars

In dfw it is difficult to find fast chargers without long lines of ev cars waiting to be charged. I drove to Sam’s club in west ft worth. The wait was to long. I drove to a shopping center to charge on a 50 kW charger. It took an hour to get back to 80%. Then google maps sent me 50 miles out of my way to get back home. Instead of 160 miles, now I had to drive 210 miles. Plug app said there were chargers at bucees at Texas motor speedway. When I got there they were not yet in operation. So I drove to Denton and used the electrify America fast chargers. I made the 180 miles home okay. I was upset because plug app said the chargers at bucees were available, but in fact they were unavailable due to still being in the construction stage.

As noted below I had some issues with trips disappearing. After a few days and several messages exchanged with the support team, my trips have reappeared. Support team’s follow up was very good and helpful. Changing my rating from one star to four (should not have happened in the first place) but thanks to the support team for a good follow up. I have spent hours preparing a trip to a remote area in the USA, happy to have found listings of various chargers for my EV. I planned waypoints accordingly resting points places to spend the night I saved my trip at several occasions only to find today but it has all disappeared. The frustration of having spent so much time and having it disappear is huge. I cannot recommend this site nor its accompanying app since neither has managed to save my work.

Plug Share is basic for electric driving. It's the leader in car charging apps, letting you know at a glance where the nearest charging station is. The future of electric driving depends on an extensive publicly accessible charging infrastructure, and PlugShare is the way to connect to it. Since I wrote this two years ago, I've noticed a few wrinkles. For example, it's hard to figure out how many miles are between chargers on the map. A mileage indicators would help. And the trip planning function is difficult to use. For all that, though, it's the one service that unites all the difference charging providers on one map. I still say you gotta have it.

I have a 2021 Ford Mustang Mach E. We have been mainly using the car for in town travel, but lately we have been planning trips. This app is beautifully designed. I began with the website and on my laptop. You start by putting in your final destination, and then it shows you little icons along the way. If you are looking for only fast chargers, focus on only the orange icons that are along the way. And then when you click on the icon, you can either add it to your trip or very importantly can bookmark it as a favorite. There is both a website, which is where I was doing my trip planning, and of course the app. Compliments and thanks to the designers!

This is the one app that consistently tells me about charger locations and provides details to find them from any/all brands and providers. Community members can add comments if a charger is out of service or full, which is really helpful on road-trips. I just use the filter (funnel icon) to select charges suitable for my car. Google maps is improving, but experience has repeatedly shown me that Google is not always up to date. Even when Google gets it right, it provides little or no info on exact plug location, and doesn’t detail cost, hours of public access, etc. Plug Share users are the best! PlugShare users make

UPDATE: I think my earlier issue was actually an Apple problem. The website is working normally now. And the password is being shared between the app and my iCloud Keychain, which was not the case before. Given that I haven’t updated the app in between not working and working, but I did reboot my phone, I strongly suspect something had gotten wedged in my keychain. Thanks to PlugShare’s support team for contacting me to track down the problem. Now it works great! Upping the review to 5 stars. Original review: The app is actually quite good, but the associated website manages to break Safari’s strong password generator/saver more thoroughly than I thought possible.

I found the App to be quick, accurate and direct, in locating charging stations for my wife’s Tesla Starship. Accurate to the max, the App revealed the distances our automobile was from various charging stations listed. In Kettleman, CA, one of America’s farming belts, is a huge charging station with some 40 charging posts. Each was housed beneath a weather-protecting aluminum roof. While our auto was charging, we entered the TESLA building, plugged in our laptops, used the restrooms, and worked and talked as we sat in comfortable lounge chairs. We had already eaten lunch, so we didn’t need anything from the snack bar. Thank you for this App, reliable with precision.

PlugShare is an extremely valuable tool for anyone doing long distance traveling with an EV. The crowd source information about charger status is far superior to those provided by the vehicle manufacturers. I use it when planning trips where I’ll need to charge on my way to a destination. I’ll often refer to it during the trip to see if any has posted a recent problems with a charger I plan on using. I also post my experiences at each location I charged. The trip planning tool provides you a comprehensive list of charger locations. However other apps provide you with more specific destinations to charge. I do strongly recommend this app to any EV user.

Great app, very happy with the ability to quickly narrow down options based on type of charger. New to having an EV vehicle so I’ve been exploring different places I might go to. Unfortunately, I’m colorblind and I absolutely cannot distinguish the difference between a level 3 port and level 1/2s in the map (have to ask my fiancé which ones are level 3 and then memorize it) and can’t find a filter to apply for this. It would be great if you could filter to show only level 3 chargers or to have a colorblind mode where the level 3 ports were distinguished by a more distinct color or even by a different shape

Go-to app for EV charging when I travel! Most of the other charging apps are charging-brand dedicated. Plug Share covers everybody’s chargers, including private home chargers that you can arrange with the owner to use. The reviews by other users are also very helpful. Checking in and reviewing is really easy! This app is extremely handy both for on-the-go driving, and for trip planning. The only reason it gets four instead of five stars is because locating where YOU are on the map is not obvious. There’s a little compass arrow on the map that you have to press. It took me ages to figure that out!

Hello, we need more plugs rin Southfield Michigan. Meijers at 12mile and Telegraph do not have a PlugShare. I ask Meijers to get a PlugShare in their parking lot. The Manager stated that’s what the Biden administration infrastructure plan is about. I stated, I have to walk with my groceries Across telegraph to get to my car at Nissan Motors where my car is connected to PlugShare. I also stated to the manager they needed a PlugShare. He said they can’t afford it. I said Livonia’s Meijers has several, and Oakland County was the 3rd richest county in America. Then he said he would look in to it. Please add several PlugShares at Meijers 12 mile and telegraph. I talk to a tall middle age handsome white man. Thank you so much. Sept 8, 2021 Patrine Rice

This is a great way to find chargers, a combination of data from station owners and crowdsourced data. However, it takes quite some navigation to find and filter data. Map filter allows me to filter by charge rate in kw. However most chargers have no data. Where do we input charge rate on a station for this filter to work. Currently it’s not really useful. I can filter the map by network but the most common networks in Denmark are not shown. Most of those shown do not even exist in Denmark. Almost all chargers go into the other category making this filter practically useless. Can more relevant networks be added to the filter?

This app is a must for anyone using an electric car for their first time! And with the latest updates the travel planner is very helpful! Don’t forget to log on to their website on a computer, it helps there too if you don’t want to be confined to a phone/iPad. I wish I knew about this app before I bought my Hyundai Ioniq electric. I realized that I can’t go from SoCal to Las Vegas. Let alone to Salt Lake City its going to take A LOT longer than traveling in a gas powered car. The 124 range on my car just won’t do it for long trips. There are not enough charge stations. This app gives you all the info you need to adjust from a gas powered car to electric. Enjoy!

This app is perfect. If your looking for an app that shows you a map of every ev charging station in the United States. This is the one for you. It shows you the location how much it cost to park or charge. It lets you start charging from within the app. People can also leave reviews of the charging stations along with photos. It will also tell you what type of plugs the station has and what amenities it has. Been using this app for over a year now and have nothing but great things to say about it. I wish all ev owners knew about this app. Truly life changing

With version 6.01, on an iPhone, you can no longer filter by plug type so all charging locations now appear on the map regardless of whether they are compatible with your car and regardless of the speed of the charger. On the iPad you can still filter by plug type, but the filter settings are lost each time you run the app so you have to select the plug types every time. Also, while using the app, as you navigate arounnd and resize the screen, the filter settings are randomly lost and must be reset. What was once a great app isss now painful to use.

We’ve all heard about range anxiety when it comes to electric cars, PlugShare goes a long way in helping ev owners overcome some of that anxiety. Our car came with two years of free charging so we hit the road. 15,000 miles in less than a year, from our home in NM, we’ve been to the coast of VA and the coast of CA and many places in between. PlugShare was with us on every mile. Letting us know what to expect as we bounced from stop to stop. It truly helps being able to read reports from other ev owners that traveled the same roads and used the same charging stations. Thanks PlugShare.

This is probably *the* best app for locating chargers of any kind. It's ability to apply filters to find only fast chargers, or only free chargers, or if road-tripping and you only want chargers at hotels, etc. This is the way to do it. Also... while other apps tell where a charger *should* be, the community of PlugShare users is great about telling you how to navigate to hard-to-find chargers (e.g. not easily visible when you reach the location ... such as in a parking deck or hiding behind a building, etc.). Also also... great at telling you which chargers are actually reliable.

This is the only app that really matters for all EV drivers and I’m amazed it hasn’t been acquired by a bigger company yet. Without this app, our 2000 mile road trip would not have been possible and I use it whenever I’m going anywhere I’m going to need a charge away from home. I was very excited when they added Trip Planner to their web platform. And now that they’ve added Pay with PlugShare, it’s edging closer to the “can’t live without” status. My first time reviewing an app, because I want more people to use it. Especially the check in feature. Fingers crossed for Apple Car Play integration.

This is by far the best, most feature-rich, and most up-to-date charging station application. It includes chargers from every network, and information is constantly updated by a highly-responsive admin team. They have done a great job receiving my feedback and updating info so my local charging stations show up correctly. There’s even a feature where you can see how busy a specific charger is at different times of day, or receive an alert when a charger becomes available. If you drive an EV, you need this app!

IT’S THE ONLY APP YOU NEED for up-to-date information on available charging stations. Many thanks for developing a great app. Not just for finding chargers but for the rating system also. The 10 point scale is very helpful so that the user knows the reliability of a station also. I like that it is constantly updated by users for real-time information on the status of charging stations. Of course, the only drawback is also that it relies on the check-ins of users for the info. Also, if someone checks in, you can communicate with them through the app if you need the charger.

Thank you for adding the ability to hide networks and dealerships. It creates a much more meaningful map as it now only shows truly available charging location. The only additional request I would have is to add a “report bad plug” to the check in. I will often be able to charge at a location, but 2 of the 4 plugs at that station will not work. Because I am able to charge, the station rating goes up or stays at 10, even though it is not really a “10” location.

When new to the EV world 7+ years ago, it was essential to plan trips in advance and know where the charging stops would be and what backup options there were if the station were not working, full, etc. Now, life driving long distances in EVs is far easier in much of the US, but PlugShare still makes planning road trips so helpful. Knowing the data is reliable and up-to-date makes for frustration-free travel. I couldn’t recommend this app more highly for EV travel.

If your in a bottle neck to save a couple bucks as always use these free ev locations suitable for your needs ,your in a rustle to feed your belly open the APP CHECK YOUR LOCATION, Don’t want to feed the government inproperable taxes , use the app save some Money I used this app couple times an it has adjusted to my understanding as an ev owner an the way to save every dollar thanks plugshare for this incredible app , the pinpoint location is easy accessible. Do not use app while driving. Please park an begin your journey with just a tap 😇

Stop nagging me to review random outlets. If it’s an actual charger, I will. But if I find a 15-amp plug on a streetlight, maybe my ignorance is intentional. Yes, I wish the streetlight had a bathroom, but you don’t need to ask me seven times. UPDATE: still annoying me. I have to provide my car’s make, model, preferred charging method, home charging voltage and current, etc. every single time. Now I just submit false information to ruin their datasets. Hopefully they simplify their surveys or give us an opt-out toggle.

Updated: 9 years using PS and it has become the go-to for finding chargers and sharing charger status with other EV owners. I have had 3 EVs and the Trip Planner feature is incredibly helpful for short range EVs on long distance trips. They even listen to user feedback and add requested features! Love the ad-free version for a very nominal fee. Wished it was available for the website. The point here is the dev team listens to their users and that is always a win for all. Happy EVing!

Pretty solid app. It really takes away from the convolution of most other apps which are inaccurate (e.g. most apps don’t update stations permanently out of service). My only feedback is this: A generous chunk of users don’t check-in. The app also doesn’t show stations currently in-use. So if users don’t check in, and you can’t tell the station and use, you may find yourself driving to various stations without a general idea of whether stations are actually in-use or not.

UPDATE: It’s been five years since bought our Volt, and even at 120,000 miles, the honeymoon continues! PlugShare has been our constant companion in our travels around our state, as hurricane evacuees, as eclipse tourists, and when driving halfway across America to visit family. PlugShare has reliably guided us to charging, when we need it. It’s a “Must Have” for EV drivers. Five years ago, we wrote... My wife and I are new to EV ownership. We have owned a Chevy Volt for less than a month, but we LOVE it! The challenge to any EV driver is locating reliable places to charge. PlugShare solves that problem, and is paving the future for personal transportation in the USA. PlugShare was recommended by members of our local EV club, and using it has been excellent. It is well laid out and reliable. Even though we are new users, we've already listed our own home charger, and have reported on existing EVSE that we have used. We give PlugShare a big thumbs up!

Since 2011 I’ve driven an electric car! My goal like Wilbur Wright who answered hi family concerned about his safety, told them eventually you have to mount your fears to learn their tricks and secrets to be able to tame the beast. I feel that a person must drive an electric vehicle to learn truths about driving an electric car. The question one needs to ask is not how far the car can go on a single charge, but rather where you can charge it to be able to take a trip in it! plug Share is a part of that adventure!

I’ve been driving EVs since 2009, pre-dating J1772 public charging networks. I think I registered for Plugshare as soon as it went live. Having driven plugin cars exclusively since 2012, I can’t imagine laggards who are constantly complaining about shortcomings of other apps such as ABRP. Just register for Plugshare, learn all of its features and go about your EV journey be it a short weekend outing or a 4 week cross country journey. You can thank me later.

I’m new to my 2023 Jeep Willie’s 4xe (Plug-in Hybrid Electric Vehicle). This is my first roadtrip where I bothered charging it along the way. It makes a HUGE difference in fuel/MPG economy to have it charged and fueled. The Max Regenerative quality on these is a joke. So before I go into traffic in big cities, I stop and recharge everything-Me, the Dog, and My Jeep. I was getting 5-9MPG not having both charged. Now my average is up to almost 19MPG towing at 3400 (capacity almost). Just found this app today, you will be seeing more of us here! Just as good as GasBuddy!

I love this spot just off the highway on Panola Road. I come here sometimes in my way home to top up. They’re 3 charging stations here and a Tesla Supercharger beside this charging station. Charging is pretty simple and smooth. The funny thing is every time I come here there is a Tesla Model Y parked almost blocking on of the charging station. I’ve been here at least 4 occasions and this red Tesla Model Y is here every time. Beside this jackass that’s blocking the spot it’s a good place to get groceries or snacks. It’s clean and looks presentable.

I’ve had 2 electric cars over the past 6 years, and while not using PlugShare frequently, it’s helpful for long trips. The have Aldine a good job of collecting data, either from user source or from scraping data off each vendor’s listing, it’s usually accurate. What I’m missing is live, visible price comparisons. Like the iCE equivalent of gas buddy, as charging companies start raising as well as implementing a more volatile pricing structure, they need to be able to easily show price/kWh as well as kW rate of charge potential.

This app helps me find charging stations better then anything else! Would definitely recommend.

Very useful for our Leaf! :)

Good reference for EV plug info

Great app but last update removed filter by plug type which is a huge bummer for me. Now we have to use the slider which is no good for me. Liked it better the other way (if there is a reason for the change, would be nice to be able to pick which one we want. I need wall plugs and jt-1772 only… and don’t care/know about kw ratings…

Very comprehensive mapping of all EV-Charger stations. Thank You ChargerCrew

This app is a huge help for planning road trips with an electric vehicle, checking charger availability at DC fast chargers and at hotels.

Pratique facile à trouver les bornes

I have used PlugShare for years. It is easy to use and helps me find chargers when I travel.

I love this site. It’s a great way to share and exchange information for plugs, not just for ev. This literally saved me for battery protection mode on a cold night.

My first use of FLO ultra - got speeds of up to 130kw (@25% SOC) on 2024 Equinox - so decent for that vehicle.

5 stars for PlugShare

Le plus fiable et complet pour les emplacements de bornes de recharge.

It’s so informative and usually the attached pics are truly helpful!

Not too sophisticated. I really like the notification when free. I hate the twin chargers on a single pole: I can’t charge in the front one, as the cord won’t reach. They are vacant at least 5x more frequently than the rear chargers.

Filed with historically long gone chargers and incorrect information. Miss applied private-for resident usage only chargers as public. Lists dealership chargers that don’t allow non-brand customers usage as public chargers. Makes it look artificially inflated and zero help.

5 stars if I can do more I will give you 100 stars 🎉🎊🎇

I use Plug Share to reliably find chargers when I’m on the road. I rely on it to find chargers when I’m in unfamiliar areas and their availability. It’s irreplaceable!

Easy to use and fast updates

Saved me!

It would be great if there was a feature that allowed you to check distances between charging stations.

Innovation all the way

Thanks!!!

By far

Apparently, the ability to edit a charging station’s information has been removed from recent app versions. One of PlugShare’s great strengths WAS its crowd-sourced information by actual charger station users/customers. I tried to update a local station that recently added a Tesla plug, but I cannot find a way to edit. And the app’s Help feature provides inaccurate editing instructions that are apparently no longer available. Update: The developer has informed me that some station owners request that the users be barred from editing their listings. Good to know. I have three suggestions. First, I’d suggest that PlugShare develop a process to enable and encourage these station owners to keep their listings up to date (e.g. “New Tesla connector available at this station.”). If users can’t edit station info, the owners should make darn sure to update their listings to reflect changes in status and features. Second, the app’s Help function should explain that some stations may not be editable by users. (Currently, the Help function doesn’t mention this, and that’s unnecessarily confusing. Third, station listings should clearly indicate whether stations may or may not be edited by users right on the listing (perhaps in place of the edit button?). My rating stands at 3 Stars. PlugShare remains an essential EV app, but its usefulness has declined as a result of these changes.

I live in the city of Houston and my apartment won’t let me plug into the wall outlet in my apartment, so I have to drive around the city of Houston when I’m traveling trying to find somewhere to plug my car in and it seems that every day charging stations are either broken, removed, or un accessible. I feel that you all in your pinpoint should reflect whether or or not that particular charging station is actually available to the public i.e. whether or not it’s in a residential apartment complex and it’s available to the public or at a hotel that has a gate or is someone’s business that is not accessible. I feel that your pinpoint should reflect so and it should be clearly stated so that a person running out of charge doesn’t drive around to all these different stations that are accessible. Otherwise it is a great app and very useful for planning trips and knowing where you can find charging stations along the way thank you very much.

It doesn’t show superchargers. So you can’t use it to provide a comprehensive view of charging options nearby. You’d have to use the car’s built in map and this as a supplement to show other public charging options. I don’t see why this couldn’t be better. The filters are a bit weird and confusing too. In response to the developer who has answered this review - you say superchargers are included in the database. Okay, but they are not shown if you have the “hide restricted access” filter on. Which you would want on in most situations to avoid having useless non-public and non-accessible chargers showing up everywhere. But superchargers are not “restricted access” to a Tesla owner. And the app knows if the car to be charger is a Tesla. So you either (i) see superchargers along with a whole load of unusable other chargers in you area or (ii) don’t see them. The developer has been very active in responding defensively to my reviews and feedback. Energy that would better spent in making the app more coherent imo.

The whole point of an app connected to a charging network is to simplify the experience of owning an EV. If you want a smooth experience, I recommend EVgo or ChargePoint. Download this app only if you’re an app developer so you can explain how to rebuild this from scratch or if you’re a glutton for frustration. Registering is like running into the walls of a maze. Using the chargers is next to impossible unless you have a fob you can use to connect to the charger. Trying to connect from the app (once I spent 10 minutes trying to figure out how to do it) yielded multiple failures with no explanation of the problem and no way to go back to fix whatever problems arose. You have to go back to the beginning. There are no directions on the chargers themselves, and the 800# led me to a customer service agent who had no idea how to solve my problem. The aggravation of the entire experience made me question why I bought a Leaf. This company made the range anxiety nightmare of every EV driver come to life.

I stoped at the EVgo in Sturbridge MA on Boston road and thought they had availability but they did not. Luckily I didn’t have to wait very long. When I tried to charge my car, the first one didn’t work. I called for assistance, but to no avail. I then had to wait an additional 15 minutes and the second one was also giving me a hard time. I used the app and I did everything I could eventually I wound up using my credit card at the pump and not using the app and got it to work.. This was very annoying and waisted a lot of time. Additionally it took almost an hour for my car to charge and it was on 30%. Not sure why it was moving so slow and when I called to inquire, they said that it was moving at its normal pace. This makes owning a electric vehicle very frustrating. Not to mention two of their four pumps were out of order.

Has more and more charging stations deploy, PlugShare gets worse. They don’t correctly identify power levels of each charger at a station. So when you have multiple stations to choose from and you’re looking for 150 kW or 200 kW, you can’t tell how many chargers at a station support that power, and how many are lower power 50 kW or 100 kW. Even for EVgo, who OWNS PlugShare!? so I don’t know which station to choose when trying to pick one that has multiple options. For other stations show charging power as 1-350 kWh instead of kW. They show idle fees as parking fees, which are not the same. Updating a checkin is buggy, you can’t update the charger number. The duration definition is totally unclear and doesn’t make much sense on the checkin screen because you probably don’t know the duration, and it’s only selectable in 15min increments. Many cars will do 23 min or 35 min. It’s like the people building the app do not actually drive EVs or charge in public much. I would give more stars if I were living/traveling somewhere with fewer stations. But in areas with a significant number of chargers, PlugShare just makes things more confusing.

If your app is down and people rely on it, you have to tell them. Not having enough “fuel” to get from one place to the next is a big deal. I was stranded and have to rent a car because of the lack of consideration from the company. Send an email to put up an error notice, like, duh? When I contacted them they took a week to respond and then down played how their mistake affected me. Covid is not an excuse anymore, you all aren’t working in a factory your on your couch. It’s fine that errors happen but you have to be responsible for them and communicate them and not excuse them with privileged excuses. People rely on your service not having it causes harm. Being stranded somewhere is a big deal. I will no longer use this company and will actively tell people what kind of people operate it. I was literally gaslight and passive aggressively addressed about my concern.

The good: The only app that somewhat seamlessly integrates all charging company locations. The bad: Excessive and poorly utilized ads. As an advertiser I would not be satisfied with the “spray and pray” placement that PlugShare has chosen. As a user it is so obnoxious. I understand there is a paid version, but that’s a poor excuse for poor ad usage. The bad: My phone is old, I’ll give you that, but only on PlugShare does the app get slower and slower until it is unusable. When I close then reopen the app it works again for a while. This could just be my phone, but considering this is an isolated issue to this app I do not believe this is exclusively the cause. The very bad: The ads everywhere ruining menu flows and user experience. Do better PlugShare:)

If the point of the app is to fanboi out about ev’s it’s doing great. If the point is to find a place to charge your car then this is not suited to the task. Like a pipe wrench used to hammer a nail it can work in a pinch. 98 percent of the listings are private lots. Whether they are business owned employee lots, hotels requiring a stay, businesses requiring a non-ev charge purchase or a private home, they are restricted public access and the app needs to have the ability to filter them out. Currently there are only toggles for private home and hotel. Thus the reason for the second star. Want to make it five star? Have the default map setting for full public access only. If I want to apply for a job with a business that offers employee charging, let me toggle it on to see my options.

1. When opening the app and signing up, do not put your real name as this is displayed to everyone upon “checking in”. 2. When “checking in”, the website will tell everyone your vehicles make, model, and year. There is no option to remove this other than to remove your vehicle entirely and not have the charger searches specific to your vehicle. All filters reset each time you restart the app. I think tying your exact vehicle to an exact location at an exact date and time is creepy, especially when connected to your name. I feel like this is online safety 101. This inhibits people from willingly checking in, as they’d rather maintain the app functionality and their privacy. This anecdotally reduces the app efficiency dramatically.

PlugShare user since buying my EV in 2019. Well done, an essential app for all EV users. Biggest pro: it’s awesome showing the type, few, location of charging stations available around you when in a non-familiar city or location. Biggest con: The mapping function could use some serious updating and improvement. When traveling long distances I have to map out my required charges on Plugshare’s mapping tool. But when I’m in the car, I have to run both PlugShare and Google Maps at the same time so I can see in live-time where I am in relation to upcoming charging stations. My recommendations for maps would be to show my car movement live, on my pre-planned Plugshare map, like Google Maps does; add a button or mechanism to update current distance to a selected charging station in real time (I currently have to create a new map every time I want to check my distance to a pre-planned/mapped charging station); and update the map UI, it definitely feels outdated, almost early MAcintosh/MS-Dos like.

I saw Plugshare’s 5 star ratings and figured that it would perform much better than Semaconnect’s 2 star app. So when I needed to start charging my EV at my apartment complex, I downloaded PlugShare and forgot that Semaconnect had its own app. This was my mistake. When initiating a session with PlugShare, my car would never start charging. After the two minute window, the session would time out as if I didn’t plug in my vehicle. I definitely did. After several calls to Semaconnect customer service, I realized that I needed to use Semaconnect’s app. When I tried initiating a charge with that app, my car started charging within seconds. I guess I’ll give Plugshare two stars because my car did charge about 20% of the time.

For some reason this app just will NOT show any Electrify America chargers. I have checked my settings, logged on/ off, checked filters, changed settings, etc. I’m not sure what other chargers it’s neglecting to list. I can’t rely on an app that’s not working as it should especially when on road trips. Disappointing. UPDATED: All of the suggestions by the developer had been tried. Repeatedly. Filters were cleared, app reset, It was even set to accept all charger types, even ones that were not compatible to my car. The app did not show chargers in my area, even one station where I was currently charging. I’ve moved on.

There’s really no point to checkins on plug share anymore, as only the same 4 people use it now. It used to be a courtesy to let people know roughly how long you would charge, but now 4 other cars are also waiting for the plug without checking in, sometimes in their car. An actual queue feature would help where cars that have checked in could be messaged in the app from the driver who is leaving so you can come plug in. This would potentially create some incentive amongst the courteous drivers who are willing to still checkin and communicate with each other. Otherwise I really can’t find any value here.

This nagging issue is: only ChargePoint is showing up in the app. I have DnR’ed the app twice, all filters are set to show all, and still, only ChargePoint is visible. Only after entering the address of other chargers do you see them. This app worked well on first install. I setup a trip, really easy, including all chargers I needed. Then, when doing a second trip back to my home, only ChargePoint were visible. I had to go to the other app(s) to get the address and enter each stop manually. I may return if this issue is fixed, but I feel a universal EV trip planning app is a fallacy at this stage. It is better to plan your trip using Waze/Apple Maps or other mapping system for now.

More information is needed about details. I got denied from a Flo charger, and it’s not clear how to even become an authorized user. Others don’t show price or what app or subscription is needed. It’s very confusing, and when it says free charging it’s typically reserved for employees, students or whoever has been authorized.

Fix your filters. They don’t work

There’s lots to like about this app, but the inability to filter for working Chademo stations is a problem if that’s your car type. Filtering for Chademo brings up lots of dual CCS/Chademo stations, and they don’t show as broken unless both are broken

I’d pay for it if it was a one time purchase but not going to pay monthly! There are other free options with better user interface and no advertising.

Cannot enter address for route planning since update.

Station availability in the app isn’t accurate…app showing only 1 fast charger available in all of Brockville, Ontario…arrived in town to find 4 available at one location, and happened to speak with someone who had walked over from another location who reported that 5 of 7 were available over there. A day later and they’re all still showing as unavailable. Reset my filters and made no difference.

Hi PlugShare, the ChargePoint stations in southern Ontario are not always appearing as they should in PlugShare. I understand there is an automatic feed to the PlugShare app, please refresh or look into the connection. Thanks!

I don’t see any plug share locations. I think, you should consider app referrals benefit program, as it spreads to more owners and benefits you.

Can’t find info re driving in winter

App, just not working

I am absolutely disgusted that I was charged $33.60 as an idle fee when the charging had stopped. I was in an appointment and could not unplug until afterwards. I have never seen this at any other charging station. There is no contact information to even dispute this fee. That is a total ripoff. You should totally be ashamed of yourself taking advantage of the customer. In all the time you have been operational the ports have never been fully used. In fact regular cars are parking in those spots and they are not being charged an idling fee.

Not user friendly at all. The app needs payment to not watch ads. Ridiculous

When I’m on the road I rely on my iPhone and find this app to be useless. I couldn’t figure out why it got so many glowing reviews until I realized those reviews are for the desktop version. I found Google Maps’ “chargers on the route” capability to be far more useful on long trips.

Hard to navigate the app. Doesn't let you select only fast chargers. At least I can't figure it out!

Maybe get someone to test this system. Login sucks. Add payment sucks. I just want to: 1. charge my car and 2. pay you money I’m 39 minutes deep in on day 2. Wish me luck friends. 🍀

Setting up the app for shell was a bit of a pain chargers are pretty slow but good for the time we went to a restaurant and cheaper than parking on the street

All locations it shows are controlled parking lots and not accessible to public users.

I thought this app was great until I downloaded other apps and found that there’s a whole bunch more options for charging than what this app will show you. It’s basically useless. Maybe it’s in other regions, but in Alberta, it was not helping.

Cannot sign in, cannot check in, nothing. I keep getting an error message

This app may have been made with the right intention, but it is definitely not being maintained. One has to go to a different different accounts to see different charging stations. This app doesn’t seem to be functioning anymore.

“Network issues” prevent me from checking in. Virtually Useless. And now you’re shilling me for a subscription? lol

Worst experience

Can’t seem to check in or submit any feedback about locations, at all. Keep getting “network error” when I hit submit. Not really helpful.

Ever since the last update, the pictures look stretched and broken. Whatever you did fix it.

Decent app for its listing of charging stations but sorely needs user interface improvement. Rating and charger identification not intuitive and sometimes just straight useless. Route planning section is however, really poor. Comes up with route suggestions but to compare you have to accept on and if it proves bad, there’s no ability to go back and choose another. You have to re-enter from scratch. It’s also poor in visibility and no ability to quickly see the charger capacity. So while it’s decent for its charger listing, it’s then nit useful and you have to switch to Google Maps etc to plan a route.

Depuis la semaine dernière, je trouve que l’application PlugShare draine ma batterie à chaque fois !!! Vos programmeur ont pas éter vérifier par un département d’assurance Qualité ! ! Mario ☹️

DO NOT ISE THIS APP!!! When you enter your credit card they charge you $50. Even though it states that you won’t be charged anything to your card.