AliExpress - Shopping App Customer Service

AliExpress - Shopping App Positive Reviews

This Is The SourceI used to use another app to purchase a host of items but specifically for clothes (lingerie) for my significant other. While looking for a unique style outfit at a better price then what I found it for at a major primary Internet Retailer I stumbled upon this App. Not only did multiple stores offer it for significantly less then anyplace else, by accident while browsing the app I came across various items and gear that I could use for work. I immediately downloaded the app and purchased some Cutting Edge Tech items for work at 1/3 of the price point I was paying from my primary sources. It was the same brands, the same product, the same quality devices. They installed the same and we were able to have direct contact with the manufacturer!! It was a game changer for my company. At the price here I ended up with three units instead of one units. I eventually was able to outfit all of my company vehicles with the Same Thermal Imaging Systems. By doing this I was able to gain an advantage during our escort convoys and it has without a doubt saved lives in the long run by giving them better situational awareness and the ability to spot potential trouble ahead take initiative and control, turn the element of surprise and or avoid issues. Best App I every found and I use it weekly for all kinds of purchase activities from Aardvarks to Zebras type can find it all here at game changing prices..BooHinkusVersion: 8.97.0

Ordering from AE for around 10 years!I’ve been ordering for over close to a decade and each time has been a wonderful experience. Any issues are usually cleared up by seller fast and without much fuss. Only had a few orders that were ridiculous and tiny such as stationery ephemera but that accounts for maybe 3 of thousands of items. I have no hesitation now to place orders, but do be sure to read the reviews. Sometimes you miss details that were overlooked or extra images were not shown on the listing. Huge tip: call your bank and do a prior authorization on this site so they don’t flag and refuse orders and or close your account down. I had to verify each order I had made that first time and then place a standing order so now it is no issue at all to place orders at all times. Tracking is impressive with alerts of shipping, customs, eta for delivery and when it’s at the home sorting facility that will make final delivery plus a delivery confirmation on the app and in an email. Tip 2…. Always follow stores you like to get an additional dollar off an order and to add coupons. There are often buy $x amount and get free shipping and buy increments and get $1-20 off orders. Use that to save even more. I try to get the items with free shipping first choice but will go to a seller that offers free shipping when I reached a $12-26 purchase threshold..The Food Prep RevolutionVersion: 8.70.0

Great Deals, great Products, great prices!I’ve been with AliExpress for many years, I’ve made thousands of small purchases and only had a few minor issues, which were resolved right away with refund, partial refund or exchange! I still shop here and still find great items!! Shipping times have improved very much, doesn’t take months anymore as it used to be, now it’s only 2-3 weeks! Of course it all depends on which store I buy from! Always check the reviews before purchasing, always check % of positive feedback from buyers! Never buy under 95%, lower numbers means not trustworthy! But then we all learn the hard way, so did I!! I’ve purchased clothes, which is hard to do because the material is hard to tell in a picture! Blouses are usual very thin material, not worth the money, BUT the lined leggings were worth every Penny!! Make sure you hand measure your body and don’t guess!! Compare items from here with google, certain things might be cheaper there, mostly not! Craft items are much cheaper here, Delica beads here are NOT Delica beads… I purchased some and was disappointed! Only 15/0 seedbeads were ok. As small as they were, a size 10 needle still fit through! Enjoy your purchases… live and learn what’s worth your money! Just always read the REVIEWS and learn from other people’s mistakes!.KiddysharleyVersion: 8.83.0

Tamara Himes ordersMy hoodies were all nice i worry two may be small but I won’t know till Christmas. Nightgown was to small and not what I order style was wrong so I got refund. Pokémon tin I never got ask for refund cause box of cards were open bent were smashed they had moisture in the wrap. I ask for tin with refund and you only gave me some of my money back instead of making my order right by sending the tins I ordered these were gifts . The book and tins w/cards were for my boys. I still needed to order 5 books . But after this I won’t try your sights are to small you can’t really make out what your getting but my order even said with tin box so you should of sent me the 3 boxes not some of my money. The ornaments I thought were figures not flat plastic it didn’t state that on sight. I ask for refund and got it. Your dispute doesn’t give you the option to say you got wrong thing would like it fixed with the right thing . I spent over $200 with all my orders. Very happy with the shirts I recieved . But still waiting on two tee shirts and a hoodie and siren figures . Pokemon was your mistake and I’m out cause you chose to only send some of my money instead of sending me what I ordered I never got the tin w/cards they were what my boys ask for I can’t find them in the stores there sold out. The hoodies were the only thing that were like what that showed. I was only told this shipped I got the stuff before I was notified where it was got up date 4 days after recieved..Fix your sightVersion: 8.59.0

Good but not greatSome products quality are questionable in the picture they look that it will be a great product but when you get it you could see that the material are very cheap and very bad quality. Another point is that when you try to return items some time is very difficult to get ur money back especially if you got something that u think is going to fit some where and if the item is doesn’t fit where you think it was going to fit , the seller don’t want to get it back it happens to me 3 times in another web-side they don’t have that problem they just want the item back no question asked you guys want to know why I want to return it the size of here I thought it was going to fit even want the brand of the place where you try to fit it to me it doesn’t make any send. the last the package some time looks like some one opened and your missing items in ur order and when you try to get ur money back because it didn’t come your app wants me to take a foto of the product that I never got it doesn’t make any sense how I am going to take a picture of something that I don’t have so there is no way to get ur money back because ur app doesn’t let you go to the next step because it needs a picture AGAIN OF SOMETHING THAT I DON’T HAVE IT DOESN’T MAKE ANY SENSE . Hopping that u could resolve this issues so I could order all my thinks with you instead of getting stuff from other websites Thank you.24676662467Version: 8.73.0

Do your research but great venders are availableI’ve been shopping with Ali for over 8 years and I’ve had some bad experiences but very few. I’ve gotten great vendors to do business with!! Do your research and don’t just look for the best pictures especially when it comes to beauty products!!! A lot of the pictures are circulating from different websites and they are misleading!! You can ask for samples but that definitely doesn’t always mean you’re going to get that product they sent. Read the last few months of reviews and check out the pictures on that particular vendor. They always ask you to take a picture of the product and upload it so they can get a really great review and it drives business their way!! This is also a way to get some of your money back a few bucks like 20-30 dollars for your review and pictures. If you don’t like the product let them know immediately and try to work things out without having to file a dispute. Reason why, simply put you’re most likely going to be back and forth and if you don’t have sold proof that the product is bad or the company has a reputation for selling bad product you’re not gonna win that dispute and if you do it’s not gonna be what you paid for that product. Communication is everything, so is humility! Thanks.Lady McHenryVersion: 8.41.0

Very impressedI’ve heard some horror stories about different overseas sellers/companies like these , But I’m really impressed with this company , I’ve ordered many things since last November 2022 when I thought I’d give this company a try , I bought a range of different things during holiday season from make up to shoes as gifts and I have always gotten the packages either ahead of time or when it was expected, I’ve never had any problems , I only had one issue with a seller , I never got the item , the seller wasn’t really responding to my messages , but AliExpress stepped in and I got my refund ASAP, So this company does look out for their customers, That to me is very big when it comes to shopping online , cos no one wants a hassle when spending money and buying online . The prices are great ! Can really save money , the products ( I’ve ordered) are true to description, they are not knock offs , the make ups I’ve bought have always been factory sealed, There are a lot of stuff you can’t find in the states that you can order on this APP, Plus they are a ton cheaper in cost if you do find them being sold in the states . Delivery time is great , I’ve always gotten my orders way ahead of expected delivery time , and they are always having sales , or sales events etc , you can save money..ževenVersion: 8.64.0

OK app, but this is because average store shopping became so much worseThere are few things that I definitely don’t appreciate in shopping apps: Item photo pictures one product, but price is for another, different or smallest option. Like showing a set of 64 fishing lures priced 5$. Not until you click and research product options you realise that you had been tricked. For 5$ there is 3-piece set; the one pictured in the posting is 30$. May be it is a common and acceptable trickery in China, but no respectable store should allow it, in my opinion. Every online store must ensure that price shown corresponds to pictured option. Impossible to sort by price for very same product. Multiple sellers offer exactly same thing, at very different prices. Some items on featured sales priced higher than regular price from another vendor. You never sure if you get good or best deal. Takes a lot of time to manually sift through thousands of items. Would be great to have more consistent catalog regardless of seller. Unpredictable (for me) behaviour: sometimes I can add products to shopping cart; sometimes I can only ‘purchase now’ - no shopping card option. Sometimes price in shopping card is different than when I saw and selected it. Then, there are subsets of special offers that you have to select 3 or more… running in parallel with your Shopping Cart and BuyNow items… Confusing and discouraging experience..B_K_LVersion: 8.96.1

Aliexpress was amazing until…I have been a customer for years. I love the variety of things I can get for a reasonable price on here. I very rarely have issues, and when I do, Aliexpress has been good about giving refunds… until this latest time. I was literally told by the store I bought an item from to file for a refund because they forgot to pack one of the items I ordered. I have now been denied for a refund THREE times, despite providing the messages from the seller. This is extremely frustrating for me, as it seems they are not even reading why I want this refund as I have admission from the seller provided to them. The fact that this has become such a fight is making me weary of placing more orders. I should not have to put this much time into $3+ worth of product. Aliexpress needs to improve their customer service dramatically, or they’ll lose me as a customer, and I’m sure many others. EDIT: I finally got my money back. I’m a bit annoyed I had to dispute it so many times when I had solid evidence, but at least it’s over now. EDIT 2: I’ve changed my review to 5 stars, as they have greatly improved their return system. As I’m a customer who orders frequently and almost never returns, they’ve made my recent return instantly accepted as such. Great improvement!.Flyheart45Version: 8.88.0

Great Shopping AppMany different items and products that are offered. If you plan on purchase items Please use AliPay, AliExpress will ensure that product(s) that are purchased are as described and shipped in proper form, in quality and customer satisfaction, they will NOT release the monies paid to the Seller/Vendor(s) until the Customer is satisfied with all concerns regarding products purchased and guarantees, and also submit by pressing the CONFIRMS button which is when you as a customer gives AliExpress the go ahead to release the monies to the Seller/Vendor The only problem is that: Many Sellers/Vendor DO NOT include installation instructions and/or Product DIRECTIONS , for some reason I’ve noticed this with a high volume of overseas products. So if you need to have the proper information you will have to asks for this information from the Store you purchased your items from, which I strongly believe should be a Set Standard Procedure by AliExpress also the Shipping Packaging should also Standardized. Overall AliExpress has done a TERRIFIC JOB ensuring that the Customer is being Properly Serviced in mostly all aspects of their overall online shopping experience. Update: AliExpress has picked up there shipping time of products, some stores are now faster by a month or so, good job!!!.MakalenaVersion: 8.113.0

Great site good priducts awesome serviceSince using the same, I have had no issues at but one item and 2 delays in only 1 month out of over a year w them. everything has come in relatively on time if not at the minimum and compensation has always been on point based on there information. Only issue is packaging potential being a fixable area to critique on but still. 99% of all sales are and were good or great. The few issues resolved fast, refunds or otherwise. Customer service is set up very clean. The point program helps but it is crappy you can’t use a % or all of it ever . It’s only $1 max 1pt= 1penny but it adds fast. Plus amazing sales pop up and I noticed in cart it categorizes based off shipping cost items or $10+ free shipping items , so definitely watch that and look at the 1000+ item u want for best price and to find the ones w free shipping if needed or visaversa. But I love it im addicted. Mainly pins and silly merch but they have slot of needs to get in life not just wants but I love my silly sonic/mario/aliceinwonderland games or cartoon stuff. Atleast try it especially if you shop for family or friends gifts and want options plus verity w great deals Ps 18+ stuff for those wanting toys that are trustworthy. Read options w refund returns first too.Ducky7677Version: 8.108.0

Great app/Great sellersI love the site because I can buy new creative things to keep me inspired for a fraction of the price that I could get anything like it in the US. The prices have gone up since I first started using this site a few years ago, but I still find some wonderful deals. In recent months, shipping speed has really picked up and I am feeling more confident now with ordering from Ali express. They started a new combined shipping thing if you order things from different sellers and I don’t know what the number is on when they combine them. Maybe it’s five or 10? I’m not sure. Anyway, it is faster with combine shipping and really nice to receive everything in one order instead of one teeny packet at a time. The biggest downside of the is, if you don’t have any proof that all the items were not in your packet, they do not want to refund you. This happens periodically for sure. It makes you lose trust in the company because you’re supposed to prove that you didn’t get a certain item. You can’t prove it wasn’t there. I had a couple sellers that worked with me that sent me either the item or a different item if they didn’t have it, even though technically Ali Express wasn’t going to require it and denied my disputes..GyosyjeriVersion: 8.67.0

Good app but...It’s a great app and a great place to shop but not all sellers are cooperative. I just had a seller June electronicity/Junnuo tech. Store took their time getting back to me and was slowly helping me. It was like they were stretching the return limit so you’d end up with a faulty product. Then after I told them what was wrong and sent a video of the obnoxious noise it was making. They told me that “ it’s a normal sound my friend” which wasn’t supposed to sound like that at all, so they will give faulty advice as well. Very sneaky and unscrupulous. Many other seller have done the same or had another tactic. But I had no idea that 15days after you get product there’s no return etc. the seller was being politely unhelpful and ended up with a brand new product that runs like it is 15yrs old. They wouldn’t help and was being childish. This was just my last mishap with a seller I’ve lost so much money on this site it’s sad. I would highly recommend only buying once and a while when they have better prices or sales. But I would suggest you just go to eBay cause same sellers but they have to follow American rules and policies. So be very careful there are good sellers that don’t try to trick you but there are very unscrupulous sellers on this site as I imagine they did this to just me I’m sure they tricked others as well. I usually compare prices then if I have to order from here I will but typically go elsewhere..Mitchkyng75Version: 8.2.2

Be diligent in your researchThe old saying is true that if it seems too good to be true then usually it is. I have doubt that this app is no exception. There are a few things that I have received and found them to be a good bargain. But oftentimes in order to get decent items, you’re paying close to what you would in a store near you. I’ve found that often times companies will take pictures very close up to an object to make it appear larger than it is so when you receive it you are really aggravated that it is so small. No wonder it was so cheap. And finally, I’ve found that there are shops you must watch out for because they have marketed something as theirs only to find out they have stolen it from another artist in another part of the world and there’s not a whole lot that can be done about it. But I can’t help but laugh at the USA when they outsource their products to make a bigger profit because all they have done is given the opponent their secrets and they just produce it under their name and make them a competitor. I used to like this app but I’m not near as fond of it as I once was. Also, I’ve had to file a lot more disputes because of either not getting something or getting a defective product. Finally, the shipping has become much more expensive in the past six months. You have to be careful of that now. So it is what it is and you get what you pay for in the long run..Jennifer DentonVersion: 7.10.0

BEWARE - got scammed.Never had this problem tell recently but I deicded to use a Visa Gift card that someone gifted me and they took ALL OF my money on it and it was 30$ and the order never even went through. There is no way to reach customer support. Not even a e-mail to phone number. I never get my money and its been over 30 days and Visa wont refund me either. Ill never use a gift card on there again and probably wont use the app again cause of being scammed out of 30$. They took every last penny of it. I’m very dissapointed because the items I have recieved from past orders where mostly nice and inexpensive. I highly suggest to never use gift cards and be cautious with any card you may use. Check to make sure there are a lot of rating’s associated with the item you want to purchase and a lot of items sold by that seller. I go with at least 500 sold and 10 of more ratings and the review’s are good. Mosf of the cloths they sell on there are very small for the size posted. A large should actually be a small or x small. The size say a small if its a small but the sizes are very small for that size and just run very small. Cotton shrinks quickly and then the size’s run a size or two even smaller then it originally. So ive had to donate cloths cause of this and gave some to my son..Amoroso1984flVersion: 8.121.2

My favorite app!I LOVE AliExpress! When I come across anything I like on other shopping sites, I always check AliExpress and usually find the same item or something so similar that any difference(s) is so minor that it’s unimportant. And the items on AE’s app are usually a far better price. I’m a visual artist and crafter and, if I can wait out the delivery time (which is sometimes only 2-4 weeks, but usually 1-1/2 to 2 months), I’ve found countless fabulous deals on supplies, tools, even DIY project kits. I’ve also been able to create an awesome wardrobe of stylish, cutting-edge clothing, shoes, accessories and costume jewelry, for remarkably affordable prices. I really needed to fashionably express myself after turning 40 and going through a divorce a few years back, and have been able to do so without wasting my money on fast fashion, fads or boring “middle-aged lady” clothes. They have “middle-aged lady” clothes if that’s what you want, but the possibilities are endless. And the app is so user-friendly. I’m getting married again (to someone wonderful this time) and have even found and purchased my exquisite, perfectly made wedding gown and reception dress, plus shoes and accessories as well as many of our decorative elements, on the AliExpress app. I can’t recommend this app highly enough. I love love love it!.KarolinaDeanVersion: 8.15.1

Very great app!I was a little skeptical about Aliexpress before i started buying, but let me tell you, Aliexpress is definitely worth a try! Now most of the sellers on Aliexpress are from China or out of country, so i would not go to them if you need your package in a speedy fast hurry, but if your just a heavy shopper like me and forget you buy things when you buy them (lol) packages are always a surprise! on most orders, the estimated shipping say around 89 days, but so far i have placed 14 orders in the past week or 2, and three of them have come in wayyyy before estimated delivery. I really like their cart feature, where you can buy one item at a time, or select only the items you want to buy in that purchase. i find it very convenient because on most apps you have to place orders altogether, but with Aliexpress you can pick and choose which items you want to buy. They have feeds where you can check out other people’s reviews about other products, based on the things you’ve liked, wishlisted, added to your cart, or searched up which, to me, is a very nice concept. Everything is priced so well and reasonably just watch out for shipping costs lol. Overall the app is great and i definitely recommend to most <3.Sweetiepie_SAVAGEVersion: 8.85.0

Great savings on carbon bicycle partsI recently started using AliExpress for name brand bicycle parts at a great price. So far I’ve received everything I’ve purchased from this website. Most everything comes from China so there’s an extra wait time to receive stuff. If you use the mobile app you sometimes can save a little extra then using the website. You’ll be amazed how much you can save from buying from China. Lots of things are brand name items and the items that aren’t brand the quality is real good. Most everything you buy in the US comes from Asia anyway. You just cut out the middleman. AliExpress is easy to use. Most all the sellers respond to your questions so you can ask anything before you buy. There English is a little broken so you’ll have to read between the lines. Just be sure to check the sellers feedback before you buy. You’ll want to be sure to buy from a reputable seller with a good history. I’ve purchased a carbon wheel set for $500 where the name brand wheels would cost $2,500. The ride quality is great no complaints. If you do have an issue support will freeze the payment to the seller until the issue is resolved and you have control to release the funds to the seller or get a refund..Hanale63Version: 8.0.0

Please read this review :(This is unreliable, I lost so much money from stores not refunding like they promised.. l lost at least $200 total. A SELLER canceled my order of $112.. and when I tried to open a dispute the highest refund I could request was $16!!!!. so I canceled dispute and decided to wait the 48 days to try to get a full refund.. The seller has ignored every attempt I’ve made to reach out the them.. I’m still not sure what’s going to happen with my money.. I’m hoping for the best. I’ve super patient, and I have ordered A LOT from here.. I’m hoping for better future experiences but I’m super disappointed and overall feel let down. The prices are going up too, which doesn’t make sense for a lot of the items.. They are honestly about to lose my business unless something changes. Here is how AliExpress works. They have different “sellers” and “shops” that sell items, nothing is 100% guaranteed.. it really is a gamble with your money because there’s some stores that have fake reviews, and some of the sellers that I’ve come across seem like they try to scam you or trick you so they get money and you’re left trying to figure out how to get your money back..Lalalalalala0707Version: 8.28.0

Sometimes confusingThere are a lot of sales and the discount coupons are very confusing. I collect a lot of points but don’t use them too much. You never know if you have the one for the store you want. I usually just don’t buy things because of that. The coupon plus a 0.01 sales items appear to start at 2 AM here. Needless to say I never get any of them. I guess they aren’t meant for the customers on the east coast or mid western states of the US. It’s the middle of the night here. There is also a problem with items advertising one thing and when you get to the page it’s three or 4 times more expensive for that item. You get a much smaller , scaled down item for the advertised price. Also they will call it cashmere and then when you get to the site and check the specs it says polyester. So I don’t buy that either. That’s illegal in the US. It’s called bait and switch. I’ll go find it elsewhere. It may cost a little bit more but I know for sure what I’m getting. When I find a good place that has quality items for a good price I tend to stick with that store. They may cost a few dollars more but I know they are a reputable store and I won’t get junk, it will be something I can use or give as a gift. I have bought some very nice things on the app.Rhett7427Version: 8.3.2

Well Designed App But Beware of Auto-Delivery CancellationsHave been using it for the past few months. It is a good app and people who did the app and control did a good job of ensuring fair payment and dispute refund. However, as with all similar app, control always have to be maintained on the vendors for authenticity of the products and product functionality. Hope this will always be up kept up to preserve the standard and usefulness of the app. I also experienced a couple of times after ordering and payment done at a good advertising promotional price had having the delivery turned down by AliExpress. Clearly a case of not using sincere and genuine vendors and AilExpress certainly failed managing them. Though I got my money back but I wasted two weeks or more of waiting time and got delayed in my project delivery ! And, recently I did communicate to AliExpress for investigation into a what seems maybe a “bogus” sales vendor whom have cancelled my purchases on three separate occasions a few days or a couple of weeks after accepting these purchases and payments. But, AliExpress has not got back to me since. Hope they will respond..KE_NickVersion: 8.104.0

Get amazing things for less priceAfter my legs giving out on me and having to go on state disability, I have found using this site I can still get things that are nice and work at a fraction of the cost if got it locally in my area or online. Surprised at things can get, original or copies. When $ is tight you do what got to and this site doesn’t let me down. Gotten things didn’t think would ever get even when worked and made good $ then to but now even with my low pay I can still find things that would normally cost few hundred here for well under 100 on this site sometimes under 50 and its just what would had gotten if bought it in the stores here. Yes you may have to wait for customs etc for the mail to get to you. But I’ll wait a month to get a item in mail to save me $100 or at times a lot more for a item I always wanted. Love to support my local area but I got to live in my means and still want nice things or things to help me move around since paralyzed now. Can’t go wrong with this site. Hasn’t done me wrong in last few years used it. Only had to ask for refund once and like the shipping to you it did take some time but I got my $ back and I was happy in the end..Nice746Version: 8.66.0

Really Decent AppI have tried several different apps such as this one and this is my favorite. So far I really haven’t had trouble any except you must learn to be very patient with the shipping time. I have received everything as I ordered and as stated. My advice to anyone who is ordering is to Read The Specifications Always and Reviews Carefully. Also make sure the photos are of Real People in the Reviews because some of them are the store owners. Just Read and the same item might be cheaper with another seller but check the store out and look at the shipping cost. Check sizes and dimensions for your own understanding of accuracy. Also understand on clothes that the Chinese are much smaller people so most clothing runs much smaller. What is nice about this app is You Can Ask the sellers questions about the products if you have any concerns and they will answer you. Overall I think this app deserves a 5 star rating. Just remember so many people are ordering from these apps now that their postal system is not as efficient as ours. Be understanding of this and except to wait at least 30 days for your order..MissymjhVersion: 8.46.0

AliExpress has come a long wayI first bought from AliExpress about 12 years ago. I bought, what I thought, was a bikini for a large adult. What I received was a bikini for a maybe a 7 year old. I even double checked to see if I may have chosen the wrong category and size but nope, they showed “woman’s large”. From that day, I never bought from them until fast forward to last year when my nieces (30 and 23, respectively) showed me things that they bought through AliExpress and I was taken back by the amazing quality and the sizes were just as my nieces wanted and ordered. I said “Oh what the heck, let me give them another opportunity.” And I have not been disappointed since I made that decision. Granted, the shipping is a wee bit longer than one might want it to be but come on, you also have to consider it’s coming from the other side of the planet (my nieces are in Chile and I’m in the USA). So fair is fair. They are doing a good job in delivering in decent times. So kudos to AliExpress for putting attention to all departments (quality, customer service, availability, shipping, etc). You regained a loyal customer :).Chiquitit@Version: 8.69.0

Easy Shopping, Wide Selection, Phenomenal DealsVery convenient and easy to use app. I’ve used it for about 7 years for cheap accessories, small things like earring backs, synthetic wigs, plush from my favorite series, and more. The deals are phenomenal, and the jewelry quality has always been good, often better than or just as good as costume jewelry at popular American stores (Charlotte Russe, Forever 21, Claires) for a fraction of the price. The lack of additional shipping charges on most items makes it even better, and sometimes purchasing via the app instead of the website yields additional discounts. For example, I made 7 jewelry purchases totaling $16 and it got me 5 necklaces, 3 chokers, 2 pairs of earrings, and an elaborate two piece ring. Many items also have picture reviews from customers, and you can ask questions directly to vendors to make sure you're getting what you think you are. 5/5 I would definitely recommend. (Note that it is wholesale from China so 4 weeks to arrive is typical (though it’s faster or slower in some cases); see the est arrival date for each item before purchasing).ThomekaVersion: 8.48.0

Mix reviewsI enjoyed browsing in this store, i like that you can search anything on this website by just loading of the picture of what you are looking for…that’s a very convenient to search…i have ordered a dress to try the quality of the items so far with my first order i was very disappointed,my point is the seller posted a picture of a dress then put a note a the bottom saying products may slightly different from the picture so I expected its a little different from the color or something, but the truth is,it was complete different clothes is what they are sending you with a poor quality materials too,i hope they will use there own products pictures instead of putting good looking picture to trick buyers, and that may lead to loose buyers from aliExpress just because of the sellers like them… But for the good news not my second ordered i was happy and satisfied,my items came like same as the photo and better what I expected too…fast delivery too… Overall buying in AliExpress is just like gambling though…some are good quality some a junk. The question is when are you going to receive good quality or a junk???.JacloganVersion: 8.64.0

Combined ShippingShipping has greatly improved! Thank you! I initially liked the combined shipping but lately it has been a nightmare. 1 package, with many items, was lost. Another, with many more items in it, was returned to sender. Both were horrible to deal with. I had to figure out which items were in these (not easy when the Order ID number is the same for every single order (seems is more a customer ID than order ID). I then had to reach every Seller/Store to debate whether my items were coming or not (not likely with lost and returned packages)…. Then had to go thru dispute process for every single item. Then, when trying to re-order everything, sellers raised their prices or things I very much wanted were no longer in stock because of the time it took to resolve shipping issues. I am no longer a fan of combined shipping or, at very least, not a fan of the resolution process for these. I would like to remain a regular AliExpress shopper so I do hope simpler options will be available so these transactions can be as simple as they should be. Thank you for your time..TeayeaVersion: 8.115.0

Awesome SauceI highly recommend this app for anyone interested in getting quality items for a fraction of the price. Wonderful experience. If you are worried because the company is in China, you are most likely propagandized and indoctrinated beyond repair. Lol. Quite frankly, I was also. That’s what the United States education/indoctrination system does for you. It tells you stuff like China is a communist Third World country, that’s just not true. They would buy and sell the United States five times over and they managed to pull almost 1,000,000,000 people out of poverty. You don’t borrow money from people who are broker than you are. The fact that we are in debt to China trillions of dollars should tell you everything you need to know. This application has changed my life. I have been able to sustain a decent business by buying quality products at a reasonable price and then reselling them here in the United States.I highly recommend, as I said, anybody who’s interested in upgrading their lifestyle by starting a new business or if you’re interested in doing some shopping for quality products..KollieGeeVersion: 8.113.0

I’m always on hereIv used AliExpress for almost everything. If you didn’t know, I’d you don’t know what the name of the product your trying to find, you can take a pic of it or screen shot a pic from the internet and AliExpress will find it for you. It’s scary accurate. I’d say more accurate and faster than any image reversal app or service out there. Google needs to take notes. As long as you stick with buying items that have sold more than 100 and is above 4.4 rating, you’ll be happy with your purchase. BEWARE of products that have reviews that don’t sound talk about actually using the product. Be suspicious if it only says the item showed up fast or is in broken English, AND if it’s talking about a different product.. Another tip I wish I knew before is that sometimes you’ll come across some items from different sellers with fluctuating prices and shipping. And if you can remember that there are no sells tax on the shipping, you might save a few bucks. If you can follow the tips iv mentioned above. You’ll fall in love with AliExpress! Keep Feathern it with Peace and Love!.Fupa Trooper: FedSmokerVersion: 8.90.0

ObsessedVery reliable. I shop from this app at least twice a month. I’ve purchased just about everything from here from face products to jewelry and electronics to shoes and sweaters. I have just 3 complaints. 1) The gold coins I’ve spent several months collecting have so far been useless. They’re exchangeable for coupons (like $2 off $15+ orders) good for very select stores (not all). Basically, 13% off, which isn’t bad at all except that in the 3 or 4 years I’ve been a very active member, I’ve only used a coin-exchanged coupon like twice. 2) Very limited penny deals in exchange for x-number of gold coins are available every 24 hours. If you’re on the west coast, that’s at midnight. For me on the east coast, it’s at 3am. The one time I tried playing the penny deal, the second it struck 3am, everything was sold out before anyone could count to two. 3) The freebies the sellers advertise, anyone can apply for them and just once from two different offers so you can’t submit a request more than once for one item and you can’t submit more than two requests a day. I have been a member for more than 5 years and have not won anything from AliExpress..Keychain83Version: 8.27.2

It’s okay. Stay aware.If you love shopping on these kinds of “wish” apps, this is times 100. I’ve bought plenty of stuff from here, it takes a while to get most items, I do stress..a while..and also many of most items are not exactly what is shown, they tend to show nice quality or items in cotton fabric and then you get thin silky type definitely cheaper material etc. so keep in mind, if you’re very strict with high expectations, I don’t know if this shopping app is for you but with the cheap prices, I’d recommend trying it! I have gotten some good deals on jeans and stuff but it’s also very misleading when it shows off coupons as if it’s easy to get and use them, it’s not. Really read the rules because it’s very very specific which is frustrating. Coupons are close to impossible to get, unfortunately. I do feel like they’ve gotten a little better as time has passed, I recently ordered and got my stuff within a week and both items were as shown, I was happy with my order so I guess a huge piece of it really comes down to the seller! This app has a never ending amount of items, the most random items, little gadgets etc. so I love that, I can get hooked for hours!!.BrittanyMarie22291Version: 8.37.1

Has not Disappointed Thus FarI’m not exactly sure what brought me to this site, but ironically, I already had an account. Allegedly I ordered something years ago. All I can say is that this site may have not been up to par back then, but it certainly is now! I have ordered many different things, some being rare items or a specialty part for an item I already owned, and I am not only impressed by the fact that this site had everything I needed, but it was, hands-down, the best price I was able to find on the Internet. I was definitely a little leery because it just seemed too good to be true, but I just posted my first review for a purchase because I really had to give credit where it was deserved. Out of all of the things I ordered, they were all received in a timely manner, and they were exactly as advertised, in some cases even better than I expected. I cannot say enough good things about the site- unlike TikTok that lost four out of five orders and I had to dispute the charges on my credit card, everything I ordered through AliExpress, I received..Phata4Version: 8.119.2

Tips to shop with aliexpressI’ve been shopping with AliExpress for several years now. The app is pretty decent, sometimes it’s a little clunky but it’s easy enough to navigate around on but I wanted to add my two cents on the reality of shopping here. Think of it like many shops all under the umbrella of Aliexpress, like a mall. It’s a portal to all of these shops and it does offer buyer protection but you have to do your due diligence. First, expect slow shipping because the goods have a long way to travel, slowly. Second, don’t spend anything you are unwilling to lose (do your research, some stores are incredibly safe but there are questionable shops). When you get a package, take a video WHILE you open it. This will serve as proof if the item is damaged or missing parts of the order. And finally, communicate your with seller if there is a problem. Many times they will offer to make things right without intervention, but if things lead to a dispute do not close the dispute and/or accept a refund off of AliExpress. Remember, check reviews, look at photos from buyers, and be smart!.NoctuVersion: 8.29.0

Get rid of the confusionI like shopping on the website… It has a lot of variety and great prices and good products. However, if you try to track an order or look for an order or have to return order the orders detail page is atrocious. It’s so confusing I needed to return about five things and wasted $70 because it was so confusing I could not find the item I needed to return. They group items together but they don’t display all the items that were purchased. So I had to open every single picture ( non of the pictures was of my item) in order to locate the exact item I was looking for. But bc I ordered similar items (bras, stockings, panties, garter belts)! Black and red only. I was in tears trying to make sense if which was which from what company bc there are no tags on the product except size tags I could figure out which item was going to this store for a return and which item was going to that store for a return. Please make it simpler to track orders. But I love the variety and prices soooo much that I still put up with the confusion I just have to make the orders the very small and spaced out.Crap on APPVersion: 8.123.1

Good SiteI have ordered many items. Some have taken a very long time to arrive, but on the whole 30 days is average. I only had 1 item that I didn't receive. Most sellers will resend the item if it was not received. I will continue to shop with AliExpress.AtthesesVersion: 5.4.1

Charged to return defective itemThe app says it’s free returns. I guess they don’t consider shipping costs to be part of the return.? I tried to return a defective item and the app tried to charge me $28 for a $33 item. Bye bye Ali Express. Going back to Temu!.Isabelle MaderVersion: 8.127.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.162.0

AliExpress - Shopping App Negative Reviews

TerribleI highly recommend steering clear of aliexpress. Not only are the sellers horrible to deal with both in waiting to send out the item that you have bought, but customer service is a nightmare to deal with if you have to file a dispute. I had just a few transactions and that was enough for me to delete my account and app. Some transactions I had to wait weeks and extend the time or the site would automatically cancel the transaction if the seller didn’t get it out in time. Some just never even bothered to ship your purchased item after a whole month. In the case of the cancelling, refunds were delayed. In the case of actually getting the item, good luck with it coming right or as pictured or described. Trying to reach resolution with sellers are difficult and often delayed with them dragging their feet and trying to run the clock out on your buyer protection period. Then the customer service will be friendly and act as though they are working with you only to close your case and give you a few dollars off and not a full refund when you’ve built a lengthy case with documented photos of what you’ve actually received. Open another case and they’ll close it just as fast again. In my opinion, it seems like an easy way to scam. I’d rather use other platforms seeing that there is some better protection when things do not work out the way they are suppose to. I suggest you do the same. Save the headaches and the time of going in circles to end up with no resolve..CrazyLeggidJoJoVersion: 8.69.0

Love AliExpressUpdate 12/23: Shipment tracking is horrible. Items consistently show as delivered in one location and undelivered in another. What do we believe? And how can we know when to report a missing package? AliExpress has many sellers who sell exactly what is shown. Some sellers do not and they represent products poorly. The app need A LOT of work and is not very intuitive for the user, especially when you need to return or go through their 'dispute' process. And the tracking updates are awful. I have had several experiences where sellers simply do not ship a paid for item and instead of sending it when you ask for replacement they just refund money. I am happy they refund, but I did not make a purchase so that someone else can make interest on my money while I get nothing in return! Again...tracking is HORRIBLE!!!! My shipment often show they are in my US city. If they were I would not be STILL WAITING for delivery an ENTIRE MONTH LATER!! Aliexpress needs to shape up. I have been ordering from Temu who actually has excellent tracking and they have consistently gotten all my products to me! Also, Temu refund process is easy and fast. No waiting for a 'judgement'. Aliexpress is like going to a court where you are assumed guilty immediately. How is a customer supposed to show photo evidence of something they did not receive!? But that's what is asked of customer no matter circumstances. 😡.False free shippingVersion: 8.85.0

They scam US buyers please take these people down!!Guys please DO NOT buy from AliExpress I have made many disputes to let them know that my items have not arrived and they did not care at all! They told me that I have to return the items and, I’m just like how will I return the items when they did not arrive? and then they told me to show proof that it didn’t arrive and I did do that and they still did not care. They sided with the seller, closed my dispute and completely took my money from me.I also had another issue where I asked for a refund and they emailed me two months ago and promised me a $20 refund with no return because I’m a “valued customer” and they still have not given it to me so I contacted them about it and they proceeded to blame it on me and say it’s my fault that I did not get my refund bc I did not return the item when they literally told me I could get a refund with no return so once again they took my money from me. AliExpress has stolen about $170 from me I will no longer be buying from here again and I encourage you guys not to buy from here either I have also had problems where I have written bad reviews and they deleted them just so no one can see it I’ve also seen other people on the app say that AliExpress sellers are framing them and saying “if you don’t give me a 5 star review we will keep your money from you and not give you your item”which is so ridiculous these AliExpress people are absolutely disgusting..T E N N N N N N N NVersion: 8.35.0

Aliexpress need english spoken customer serviceI can’t even count the many times. I ordered something from AliExpress and did not get it or it came broken or it did not work and it was a hassle to fight for my money back. Yes, things are cheap pricewise and also the things you buy from there are cheap too, but some makes sense with the price. but it’s frustrating when it says you can return anything but they make it a big deal or it says it’s on its way but it never gets to you and they want you to send proof that it’s not theirs like how can I send proof that I didn’t receive it and when you send them proof from the mail post office with their phony tracking number they say does not exist. And then finally, I have to get with my credit card company follow dispute for back charge and hope that I can get my money back. when I try to get a hold of somebody from AliExpress, it’s very very very difficult to get a hold of somebody and everything my messages no phone because it cannot speak English and they use Google translate. A agent told me straight up they use Google Translate, and then there’s miscommunication because words that we use Translate to something they don’t understand, and vice versa. Fortunately enough AliExpress sellers are so dumb and unorganized so I always get my money back. Finally, I would say to anybody think about getting AliExpress and this phony ratings to please think about it and not buy anything from AliExpress..El compa lupeVersion: 8.83.0

Unfulfilled promisesI’ve been ordering from AliExpress for about a year. The first order of one high price item ($70+) was great. The second order of a few small items was great. But with each new order, there is less communication. I have had to reorder identical products from a different online retailer multiple times because the AliExpress order appears to be lost. As of this moment, more than half the orders I have pending have been sitting at a local delivery center without any further updates for more than six days. As these are Choice items, I will supposedly receive a refund if they take longer than 30 days to arrive. In the past the item is in transit and then gets stuck somewhere for over three weeks, then magically starts to move again on day 29 or 30. It gets delivered by day 31 or 32 so the refund for the delay is denied. I’ll receive coupons for some of the delayed items but only for the first 1-2 days despite the item being delayed for a much longer timeframe. I’m never notified of the delay or new anticipated delivery date; the coupon notification just shows up in my email. That’s how I find out. I have never been able to utilize these coupons either. While the prices make this an excellent solution for holiday and birthday shopping, it’s getting to the point where I should not bother as it’s too stressful and complicated to worry over every single purchase..Elocin2003Version: 8.115.0

PatheticI am giving this app and company only 2 stars because AliExpress services does not help you with any of the disputes that you may have with sellers, and it takes the sellers forever just to get back to you if they even care about getting back to you. AliExpress company does have a lot of products for sale but when it comes time to purchase a item and the sellers take your money with no problem but, when it comes to the refund of it back to you when you don’t receive the item it can become very problematic to the point that you may have no choice but to call the authorities in the country in which you are having the problem, the biggest thing that AliExpress needs to fix in my opinion is the way and speed the cancellation of an item works and being able to remove or delete the items from your “ to be paid “ list my opinion is that AliExpress needs to become a lot faster when it comes to helping people with disputes and forcing the sellers to refund money faster, along with updating the ability to remove items from the - to be paid for - list if you no longer desire it, but the biggest thing I would like to be able to see changed is the ability to see all of my past purchases on a separate list so if I want to buy it again then I can find it easier.Night GothVersion: 8.33.0

NEVER Will Purchase From Them AgainI was purchasing loads of products from AliExpress before I realized there are multiple problems with about 75% of the orders you receive. But what completely ruined it for me is when I was very clearly scammed by a seller. The seller had two stores from which I ordered 4 products from one store and two from another. They switched the tracking numbers so it appeared as if I received all my orders when in reality I received only four and the other two the seller pocketed my money. When I questioned the seller after the false delivery, they promised to ship my items asap as “production” had just been finished on them. I applied for a refund with AliExpress having proof with the sellers own words that they never shipped what I ordered and I was DENIED. I attempted my first ever chargeback and was denied because AliExpress sent the false tracking number as proof of delivery. Finally, I contacted AliExpress again and talked to a representative that agreed with me that I had been scammed and I would have an answer in 48hrs. I then received an email stating because I had filed a chargeback that they wouldn’t help me. AliExpress in every way does anything in its power to NOT help you get your money back. I’ve had orders arrive completely smashed and they pretty much tell you you’re stuck with it unless you want to pay shipping to return it. What a joke of a company..O0oTasho0oVersion: 8.106.1

Genuinely not worth it.Let me start off by saying I used to LOVE AliExpress. AliExpress was like my Roman Empire, because temu got expensive and came out with a 30$ minimum order. I used to order on AliExpress daily, and I was just trying to login to AliExpress on my laptop. I download it, and it immediately closes on me. Weird. I open it back up and it closes on me a 2nd time. Maybe it’s just glitchy? Open it again a 3rd time and it closes on me. I end up deleting the app because it was useless but when I deleted it, it wasn’t gone from the taskbar. It wouldn’t go away and I had to force it out by pressing a button I (forgot was called )😭 but anyways after that I was just playing papas pizzeria when all of a sudden it says that my laptop has been scanned? FYI papas pizzeria game has never done this to me before so I know it must’ve been something from AliExpress. It gave me the creeps but I didn’t press on the notification, and after that I receive another notification that I need to press this button to get rid of all the viruses? Like …. definitely not creepy at all/j . But I didn’t press on it. Searched it up later and saw that it happens to many other people and if you press on it you could potentially get your credit card info stolen. Please do not download this app, I don’t care if your broke and want the 3 items for 0.99 it’s not worth it. Period..Unknown😱😱Version: 8.119.2

Terrible customer service, shady delivery carriersThe title says it all. I’ve had not one but TWO terrible experiences ordering from Aliexpress. I can’t do this anymore. For the first bad experience, my order took forever to arrive and it never was going to arrive in the first place. I kept having to go back and forth with contacting customer support for DAYS, and eventually I learned that my order was delivered to a completely different country!!!!!!!! For the second issue, my order was sent to a completely different house in my neighborhood and I therefore couldn’t receive my item. It just baffles me how you can see the literal address on a package, yet still deliver it to the wrong address. It must be on purpose! Just DISGUSTING. And of course the customer service sucked as well. When I emailed them, they told me to share my address, phone, number, etc. then when I did, they gaslit me by showing me what I already know. They literally sent me screenshots of my package at someone else’s house as if that proves anything. As if that proves that I received my item. If my item wasn’t delivered to ME, then it wasn’t delivered. Furthermore, one of the people I spoke with asked me to do unnecessary things like take screenshots of my house as ‘proof’ that I didn’t receive my items. What more proof do you need? The proof is literally in the pudding..SoloxoxVersion: 8.138.0

This app is garbagePure GARBAGE. i added about 15 items onto my list and pretty much all of them had the new user bonus. i figured i would buy them all at once but the new user coupon stopped me from doing so. so instead, i tried to buy just one item with the new user bonus, like it said. it wouldn’t let me at first bc the total was less than 20 on apple pay so i just used my card which i guess messed it up somehow and then i went back and some of the items became full priced, but some still had the bonus. i tried doing everything in my cart again but it didn’t work so i just bought another item with the new user bonus. i used apply pay for this item and it cancelled both order because they both had the new user bonus. now it won’t let me buy ANYTHING bc of security reasons when it’s really just a problem with the coupon. this stuff takes months to arrive and i’d like to get it done but i haven’t even been refunded for two purchases and i can’t buy anything until those purchases have been refunded or i can get rid of the new user coupon which isn’t even able to be rid of i don’t know how to use it and it’s getting annoying pls i want my 38 cents back and just to order some stationary before valentine’s day i’m not even that mad i just want to buy my stationary pls help.ArishshhshVersion: 8.39.0

Sometimes really good. Sometimes a nightmare.There were technical glitches in the platform that prevented me from seeing how to return items. My dispute page was just blank. I spent several hours with somewhere around 10+ customer service agents trying to deal with it. Customer service specifically told me NOT TO SEND THE ITEMS BACK UNTIL DISPUTE ERROR WAS FIXED. Even wrote in before my dispute time was up but the dispute time elapsed before the issue was fixed. Every single time, I was told they understood my issue and I deserved a refund and that they forwarded it to higher resolution team and then every single time the higher resolution team just wrote back saying that I didn’t get my refund because I didn’t send the items back. Often times there are major translational Issues. Be very careful about buying anything expensive. Multiple sellers falsely advertise. For instance, I bought string lights that show animations in the video for the item but then when they showed up there were no animations (like fading etc). I messaged the same seller before I purchased and asked if the wire was copper or silver because the description said copper and sometimes it changes depending on supply. The seller said the color was copper and then the lights showed up with silver wire..ElleOhThereVersion: 8.77.0

Terrible customer serviceI ordered some merchandise in February and I guess I had forgot to put in the address number, which on my part was my fault, but they did not know until the package came to the US in March, so they returned it to the sender. Then since then the Corona Virus was starting to appear in the US, my seller couldn’t ship the package back to me for some time. I asked for updates every month, because I ordered some other things from China from other apps and they came in. I later asked for a refund in the beginning of June because I no longe wanted the merchandise and the seller kept telling me she will talk to the courier. Then she wouldn’t get back to me and when she did she told me I will get the refund when the merchandise is returned to them, but my tracking said it was returned to the sender back in April, so I asked her to clarify again. Every time I kept asking for her to update me she said she would check but i never got an answer. Now it is almost August, so this has been ongoing since the beginning of 2020. Then I tried to contact customer service but they don’t have any live people, only bots and they don’t even have a number that I can call for help. So I can’t even contact Ali express but only the seller who is not satisfying my customer service in any way. This was the first time I ordered on Ali express and definitely the last time..Nimra222Version: 8.14.0

Poor Shipping EXTREMELY POOR shippingI ordered only 2 cheap things at first to see how the shipping would be, it got there in about a week or two which was fine by me. I then ordered 2 more and it happened again, so over time i started buying more stuff, i always looked at reviews first and made sure it was typically approved. Although over time i’ve ordered about 70 dollars of stuff, sometimes clothes or gifts and just yk stuff in general. so i’ve been waiting to get some of these packages for about a month, and now i decided to request refunds for all of my missing items and i’m told it can take up to 20 days until i receive my money. In all honesty i don’t think im gonna get my money back at all, i admit the things i did recieve prior was cute, exactly what i was looking for, and considered good based on how i didn’t pay much at first. This whole thing is dicey because the shipping is completely screwing me over, and i’ve sent in a lot of refunds sl it will most likely seem like im trying to scam them. When i track the order it says it’s delivered, but then it never shows up. My address information is correct so i don’t know how to deal with this. Lastly when you try refunding an item you need to show proof that you never received it, how am i supposed to do that when i never got the package..AMG3000Version: 8.102.1

Biggest crooks on the App StoreI ordered a few hundred dollars worth of stuff. A few days later, I immediately saw that my purchase was shipped to California and I live at the edge of the East Coast—I’ll let you guess the state. I reached out to the seller and they denied it. We went back and forth sharing pics and tracking until I filed a complaint which took Aliexpress forever to even read the details of the case because this went on for two weeks and before they asked me for screenshots I had already submitted twice. A long while afterwards, I discovered my identity was stolen and my card info used. I contacted the company to tell them the charges on my account were fraudulent and I was going to report my cards as stolen. When I did so, I got new cards and tried to give the company another chance. This was December when my info was used and I’ve submitted countless appeals and verification requests to prove I am the owner of the cards:sending photo ID, bank states, pics of the cards, my banks’ judgements, and police reports and they still won’t unrestricted my account. They are the most incompetent company I’ve come across. The worst customer service teams. All they do is lie to end the conversation. One star is too good for these con artists. They protect their scammers better than clients. They are a disgusting company who has never reached out to me or my bankers..LadyA-Version: 8.16.0

TERRIBLEI never got my order, when it said delivered! Instead of going off on the app, I asked for a refund and I ordered 3 things. And I got a refund for one of them and the rest I didn’t get a refund for, they didn’t have a reason! I hate this app with my whole life! I’m not describing this for anybody I hate this app. I hate it. One of my friends got the app and I’m going to tell herto delete it because I don’t want her to get scammed as well. This is the worst thing ever. As my friend being my best friend, I do not want her to go through what I went through this is terrible. I don’t describe this for anybody except for my enemies just kidding. I’m not joking about this happening and if I was, I would be a terrible person. I got this description from one of my friends saying how she saw the app on TikTok and we both downloaded it and we both got scammed and she hasn’t told about her story but I thought I should tell mine mine because I don’t want anybody to get scared for their money and also Stanley that they’ve been saying is 33 $.99 they’re actually more expensive than any other place and the Stanley Stephen Singer for 99 $.33 but I’ve been looking forward to our actually 21 19 and over. I am so tired I’ve been scrolling through this app saying I love this. I love this but never mind. I have a trauma about this app..DemnutssVersion: 8.100.2

AshYou do not even receive most of the merchandise you order and then they don’t refund you or give you any merchandise in replace of your original order. They mix up orders all of the time. I received a bunch of plastic pieces for some one named, Rosa, and paid $91 USD for 6, 5-piece sets of lingerie. I never received them.. the seller refused to admit to the mistake and just stole my money, instead and ALIEXPRESS PROMISED that would not happen and they promised that it would be taken care of, needless to say, it was not. What they are doing is illegal. The store, “VARSBABY”…just stole my money, no refund, no merchandise. It took 6 months just to receive the plastic pieces of “Rosa’s”. I uploaded evidence of the original shipping label, the US LABEL AND THE PLASTIC PIECES. ALIEXPRESS JUST STEALS YOUR MONEY AND DOESNT SEND YOU YOUR ORDER AT ALL!!!! This has happened about 7-10 times now to me. I will never buy on here or especially from the Chinese sweatshops EVER again. What you do end up receiving? It is normally broken and they refuse to refund you in that scenario, also. They put you in touch with a robot who does not have the ability to communicate until you beg to speak to some one alive..and then they lie to as well and tell you you’ll get the merchandise or refund but you do not. Don’t count on any thing that you order coming before a 6 month time frame, either!.Ashleigh SaxenVersion: 8.37.1

Gotta watch these guys......I’ll try to make a long story short yes it is a great place to shop they do have everything if you can come in contact with the right seller and not have to use customer service, my seller did not communicate so I had to use customer service they are responsive and they are very nice to work with but in a nice roundabout way they have the sellers back making you think that they have your back but they do not I got screwed on something that was Supposed to take 12 to 20 days for delivery took 60 days Telling me to keep waiting patiently they ran me out of purchase protection time so I could not get a refund and the seller got paid quickly if something is not available it will not tell you but they will take your money and you will be waiting for your item that does not exist the only way you will know is if you ask them if it’s available I ordered the same parts from Allabiba And got them in 3 days Bear in mind I also had no tracking information other than order has shipped and they could not tell me where my package was or should I say wouldn’t tell me so don’t think customer service has your back in that situation in a dispute refund situation because they do not they will milk it until purchase protection runs out and then say sorry.Stopher71Version: 6.17.0

Don’t provide refunds when things are lostOrdered 3 things. They never arrived and they would not provide refund as they said there was no proof. How can u prove u didn’t get something..Alisucks123Version: 8.3.0

Good luck getting any responseTerrible customer service and response handling . Better stick with EBay or Amazon for North American ordering ..Disguntled99Version: 6.19.1

I haven’t receivedI haven’t received it’s been 2 months . It cost 150 cad and I I haven’t received my order . Big scam.KyleighrhyzzVersion: 8.17.0

Not safe. Account hackedA whole bunch of items were ordered /charged to my account without my authorization, and shipped to an unknown address. My account was hacked. I am very disappointed with AliExpress for its lack of security. This is not a safe site to trust your personal information with..Aalleexx8888777Version: 6.2.0

Why is shipping $7 for everything??I have been shopping on this app for YEARS and never has the shipping been so expensive. Since the new update all the shipping, for even $1 items, is $6 and more. It’s really not worth it. Not sure if this is a bug or because of the Canadian shipping issues?? Also every time I try to organize by most orders, it says there’s no matches found...this app is going downhill..KatrinaEffVersion: 6.19.1

Don’t trustThere are lots of scams here as selling products, you will purchase but don’t expect to receive the product..Solomon HabibiVersion: 8.25.0

Dispute rep never supports you, they are always with sellerI order 15 items , seller pushed 10 wrong items. Had loss of $466..Vir195Version: 8.24.1

Don’t shop hereJust check my bank account and Ali express to out 2 re occurring payments out of my account I’m not happy I can’t find out how to delete my credit card I’m not happy Im deleting this app and never using it again.MyhayaVersion: 8.22.0

Customer Service AliExpress is a computer!!!I have tried to talk to Customer Service but is a computer program and can’t ask my question unless is one of the automatically created one! Such disappointment as they stopped free deliveries to Canada due to Canada Post strike and now the strike is over and they won’t reopen shipping and I can’t get in touch with a real person to make them aware..G4a7bVersion: 6.20.0

Customer service is terrible.I’ve bought dozens of items from AliExpress in the past few years but I think no more. Some items simply haven’t arrived or have arrived broken and some sellers and even AliExpress customer service have ignored me. The bot “Eva” that is supposed to be customer service is terrible and the 10% you get a human being, they are usually just as useless. Buy if it’s cheap, buy if it’s your only option, things are ok 75% of the time. But the 25% problems are big headaches and AliExpress will do nothing for you. Beware..CuuuuuachVersion: 8.23.0

DO NOT DOWNLOAD!!Do not use AliExpress!! Recently purchased an item that was nothing as described or pictured. It was “Free Return” so I thought like Amazon they would honour this, but I was wrong. I tried printing the return label which did not work so I had to pay $16 for post out of pocket. I never heard anything further from the company and no help from AliExpress (there isn’t even a way to get ahold of a customer service person that I could find). So now I’m out the price of the object AND post fees. Still AliExpress closed my dispute..TyW604Version: 8.22.0

Buyer bewareDon't trust anything on this app. If your shipping to Canada, it's either shipping is 10x more or the cost is 10x more. They make it seem like you're getting a great deal, but it's all a HUGE!!!! rip off. You're better off sticking to Amazon, where everything is clear/cut and not a scam..CcorinasVersion: 8.33.0

China ScamNo customer service person you can talk to they will not refund you for anything that you bought even if they lose it. What they sell on the web is a total scam the reviews are fake the products are fake you’re just getting bunch of useless crap that don’t even work as they were supposed to function..ForRealman101Version: 8.23.0

The sellers fraud the customer and AliExpress’s refund policy sucks!Never received my order - on 89th day of 90th day, I opened a dispute to get my refund. The seller (Store name: Dropship Accessories Store) reached out to me and said please do me a favour and cancel the dispute because disputes hurt our account, I will extend the protection days and I have contacted our post office and it will be arriving soon. I cancelled the dispute out of courtesy, trusting this seller. He lied - he never extended the dispute period and now he won’t even return my messages. AliExpress’s policy sucks for getting a refund and report such fraud sellers. There is no way for me to get my money back anymore. There is no customer service to reach out since protection period is run out. Super dissatisfied with AliExpress and their way of doing business..0683732Version: 8.21.0

Customer serviceThere is no one to speak to. I ordered 3 items from the same seller. My order has not moved in weeks. The seller does not answer me. After reading the order has been shipped from China and is in my country, I wrote a complaint that the order has not moved from Nov.11. Then AliExpress sent me a note saying the seller has not shipped my order yet!terrible communications,terrible,terrible!.Terrible communicationsVersion: 8.20.0

ShippingI am confused as to why most things on AliExpress can’t be shipped to Canada I can’t even buy a pair of shoes again!! And clothes!! Has a shipping fee that’s more than the clothes itself it’s annoying what’s the purpose of AliExpress for persons living in Canada then?.My name is CelinaVersion: 6.19.1

FrustratedThis is how Aliexpress does business: you place an order you're credit card is charged immediately. The item you paid for may take up to 2 months to be shipped ONLY to be refunded with the message they have no stock or to wait even longer AND it hasn't even been shipped!!! I'm done with this company I've lost enough money and have no product to show for it. I've bought maybe 15 items lately and 5 of them I've lost money and never received the product. Terrible way to conduct business. No more shopping by me..PsweetwaterVersion: 8.33.0

I got robbed $30I order 2 items. Neither arrived, I asked for refund on items that offered free refund, and was denied. I spoke to the the sellers and they will not refund me. The sellers on this app are scammers, I’m hoping this review will get me my money back.This ting sucksVersion: 8.18.0

Stole my moneyStole my money and sent a defective product it stopped working after 6 days and AliExpress does NOT CARE I WILL NEVER ORDER FROM THEM AGAIN!.KlolkollVersion: 8.18.0

Bad servicePlatform is not user friendly. AliExpress will not protect buyer of shipping get lost. If you want better protection, go with better company such as eBay or amazon. At least you can contact them in person. Also allows you to use payment method such as PayPal for additional protection. Chinese based company will protect its own people..AmylalaalsVersion: 8.18.0

Make sure seller isn’t in chinaI waited 2 months for my item. Seller never replied to me. You can’t review a seller who fails to ship you. This app customer support is not good. I do NOT recommend you to use this app EVER!.StewarttttttVersion: 8.23.0

Oh rc toy drop shipping storeDon’t trust this vendor, they’ve asked me to cancel my order due to no stock but they want me to lie and say I no longer want the item. I’ve tried canceling the item 4 times now and filled out the AliExpress survey explaining what has happened each time, and each time it appears again in my bucket and the vendor again asks me to cancel but lie about the reason..SmalgyaxVersion: 8.22.0

Worst appSome things came and some things do not came even after long time . They are just charging us money . Support team did not help . My 3 orders have not arrived and when I contacted them they just told me to wait and they increased the shipping time . It’s been 6 months I am waiting for the refund ..JaizllenVersion: 8.21.0

Beware, this app doesn’t support order cancellation!I placed order and cancelled right after. The order then removed from order list and I don’t have any control on it. Sell got the request, asked why I cancel but insist ship the order 10 days after the cancellation. I must pay the order by the rule of the app..JztorontooncaVersion: 8.21.0

Never got my itemsNo items received and no refund. Ali Express never again.LupaloupVersion: 8.20.0

Very very confidential and I do not recommend dealing with themI ordered a shipment for this program that I did not receive and he tells me that it was delivered and I never received anything.JcufdggxfuuffigiVersion: 8.20.0

ScammersStole my Credit card number signed me in as bogus email using Apple ID no real customer service and won’t allow email to be changed to verify it took my money before letting me verify the email. It generated an applied email that wasn’t mine dont download or sign up I’m out over 150.00 won’t let a refund or respond there is no real customer service.Custom204Version: 8.20.0

Constant promotional notificationsThe only notifications I want are important ones or delivery updates. Not ads and coupons on a daily basis!.Jay-in-VancouverVersion: 8.20.0

Beware of fraud.Was satisfied with product, not the website. Took me two hours to get through my own credit card when paying my order, I have to submitting prove documents over and over agin. During the exhausted time, tried to pay with my debit visa instead, get declined again, the payment later went through from my first card eventually. Not end of story, later found a fraud transaction over the debit card, I know AliExpress did this cause I never used this card for any online transactions, the first time ever use this card and it’s only used on AliExpress, it got a fraud transaction shows AMZNmktpla. Checked with Amazon and my bank, confirmed fraud. Ewww..Dylan_GeVersion: 8.19.0

SCAMMERSI ordered a new user gift and few days after my card got scammed for almost a hundred dollars, I wouldn’t recommend ever ordering from here.MushalFVersion: 8.18.0

No way to change emailGreat unless you need to change your email in your account. When logged in you go to change your email because you no longer have access to that email. The “system” wants to send a code to the email address to allow you to change the email you no longer have. Since I cannot change my email and no longer have access to my account. How exactly do I remove my credit card data or have the”right” to do so? I initially logged in with my email and password that is more than enough to change my email and personal data..XoliteVersion: 8.18.0

Crappy service!!!!!Your site sucks the tracker state that you have received your order when you haven’t received your order they cancel your order than they send you your order it’s stupid I don’t like it I will never order from Ally express again!!!!!!!.Realy angry!!!!!Version: 8.18.0

Fraudsters sell on this platformAs the world says, China and the Chinese apps can not be trusted. Stay away from this app or be prepared to throw away your money. They will ship you defective items and AliExpress will take sides with the Chinese sellers. Raising a dispute means another waste of time. There is no way you can talk to some customer service professional, you can only chat with a bot..Vrutant17Version: 8.18.0

DO NOT BUY ON AliExpressI bought things on AliExpress for 125$, then the package was delivered to a wrong post office. The tracking system showed the package delivered and then following delivery failed. And the package was returned to seller by post office. I opened a dispute. AliExpress closed my dispute and took my money because they only see the delivered information!!!.Luo0O0Version: 8.20.0

Aliexpress or Ali northamerica?Whats the point of this app if you trying to compete with north American prices? if im going to spend the same amount in china. i would rather buy it from north america. the mark up is crazy. this app mimics prices here in north america to maximize on profits. bogus and a scam..DanTheMan19801Version: 8.117.0

Very lucky if you receive your purchaseCouldn’t choose 0 star.Urgent sontVersion: 8.105.0

Cheap stuff but cheap serviceThe products they sell are cheaper than elsewhere, but the service is also better! They won't respond for merchandise that is defective or if something got damaged in the parcel. I am deleting the app.Moniy23!Version: 8.96.1

AliExpress protects dishonest sellersNo full refund for items verified as incorrect product shipped. Seller verified several times of the product wanted, but did not ship the same. Why are customers penalized for dishonest sellers, and it is very clear in conversation prior to purchase. Seriously AliExpress, shame on you..Beware money app gamesVersion: 8.96.1

Dissatisfied.I spend a lot of money on AliExpress.The coin system is a scam. I can never fully use them as I intend to.I never received any substantial offers or coupons of Significant value! That I would consider using. Considering the amount of money I spend on AliExpress. I find it hard to specifically find something I am looking for. Having to search multiple sellers and try not to pay extra in shipping. product algorithm unnecessary. Repeatedly showing me the same product. Not allowing me to search for others.Price fluctuation almost instantly. never a set price which I find inconvenient. The product will go from $20-$40 in minutes.The website is about them making money, not me saving money.Hard to negotiate with sellers with prices.Which should be an option.That is just a little bit of what I feel and think about AliExpress..JimyNeilVersion: 8.96.1

Ali”express”Would never buy from this again. Ordered Feb. 20 and eta is March 22 but up to this date i still don’t have my parcel and vendors find it hard to answer your enquiries. No absolute help from this app. SCAM “BUYER PROTECTION”.ForkliftmasterVersion: 8.96.1

👎🏼Don’t waste ur time with aliexpress. They use fake photos from other websites and even steal peoples photos to use for their own purposes. They have a bunch of fake reviews on their website. There’s no customer care. If anything happens to your package, aliexpress will not reimburse you. Stay safe and stay away from this horrific app.A21932Version: 8.95.1

DownhillSellers are now giving fake shipping numbers and when you complain to support they make you wait until Alibaba “shipping” wait times finishes. After that your product never and past its “protection period” Alibaba conveniently cannot help you anymore. Sellers know this scam and seller keeps your money and no item for you. Alibaba won’t help you even with fake shipping number from seller. Ive been using Alibaba for about 8 years no issues until recently 4 items never came, thank god my items only cost $30 total. Never buy from here unless your willing to lose your money. Never spend more than $10 per item. Prefer to pay full price from Amazon knowing you get a real item coming with warranty! Customer service is also so bad, Alibaba is so big they don’t care about 1 customer when they have millions other making money. They never get my business again. Be cautious is what I am saying. I want to give 0 stars..TuggerNutz007Version: 8.93.0

FRAUD FRAUD FRAUDThey stole $20,0000 of my money. I purchased products and I paid 4000 dollars for shipping to receive product for business grand opening but after they received money they didn’t do it and I tried to catact all aliexpress departments to solve this Fraud but UNFORTUNATELY they on SELLER side..KhashayarfkhVersion: 8.87.0

Too many inappropriate addsI don’t know what has happened to this site but in the last few week all that pops up is dildos, almost naked women and provocative photos. I’m almost ready to stop using this site. You really should monitor this better..MrsDilligafVersion: 8.24.1

Quality and durable products!👍Ali express is the best delivery website I have seen so far to order your stuff from, their products come exactly the way they are in the pictures! Quality!!! Sweet!!! And durable 😘😘 But they take forever to deliver!!! 😡😡😡😡.ShallyemmyVersion: 8.22.0

Loads of scamsReview section sucks! Impossible to make a review when unhappy. Ali express protects these so-called sellers, tricking consumers into buying fake products and charging a fortune for speedy delivery that is never respected. Disputes are closed unlawfully, and no refund offered. I had so many issues on orders totalling $1 200. They threatening to close my account ... because I opened "too many complaints"..FseneVersion: 8.18.0

Refund codes don’t even work let alone getting your money backTerrible services some people are true to there word on this app used it for almost 5 years but most of the time when a product doesn’t ship or you get a completely different product you will not get a refund and if it’s a scam they won’t help either even tho it is in there app, I’ll be parting ways with the express.New humansVersion: 8.128.3

Scam StoreDont bother downloading it. Trust the others reviews and dont lose money! They never refund anything, even if the product arrived damaged, you are left at your own luck. Horrible, horrible, horrible! Buy on temu!.GtiouvijdVersion: 8.128.3

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