Snapchat Customer Service

Snapchat Positive Reviews

Dark mode?I’ve had Snapchat for several years now, and it’s always been one of (if not my favorite) social media platform. It’s easy and fun to use, and it’s a great way to keep in contact with friends. All the filters make for some great selfie-taking, and you really get a personalized experience, which I love. The only thing I wish was different is that there is no dark mode. I have an iPhone, and Apple has been super receptive to feedback when it came to allowing a dark mode for phones. It’s really an awesome feature, since even on the lowest brightness you could burn out your corneas with the pure white screens of the App Store, iMessage, iTunes, and more. Thankfully, those are all in dark mode now, which is great in the middle of the night as well as in broad daylight. I really wish Snapchat would look into making a dark mode for their users as well, since lots of people (myself included) really prefer dark mode. There’s something about the look of it that I love, and an added bonus is that I don’t go blind at nighttime. I wish I could say the same for snap. Snapchat, please consider a dark mode for your users. I don’t think I’m the only person that would like to have it..DoctorWhovian66Version: 10.76.5.67

Ads are annoying!!!!!I’ve been using Snapchat since the golden days of 2014 and although they didn’t have all the features they currently, I would personally say that I enjoyed the app way more back then then I currently do now and my number one reason for that would have to be the addition of the annoying ads when either scrolling through your friends stories or just checking out the discover stories. It’s worse with the discover stories because I’ll be fully invested in whatever i click on but then rudely get interrupted by a unskippable ad, which btw just makes me lose total interest in whatever story I was listening to. Please change this. I get that you have ads to make money but Snapchat was way better before the ads and even if you do have ads can you try to minimize them by i don’t know…maybe try timing them better with the stories and maybe widening them out so they aren’t constantly coming ever seconds when I’m in the middle of watching a headline or news story. Also the bugs are starting to get annoying, it ranges from freezing your screen to just randomly crashing and closing out or completely signing you out of your account for no apparent reason. Please fix this as well. Otherwise than that, I love the fun in Snapchat and how it’s a great way to communicate with others by sending pictures and etc. but if these ads and bugs don’t get fixed soon…then i don’t see myself having this app for much longer..Cool_Will187Version: 11.57.0.32

Needs to be fixed MAJOR PROBLEMSo recently my Snapchat account got temporarily locked So I waited several hours to sign back in but when I did so it let me in Snapchat but only for about 10 seconds. Before I could even allow Snapchat to access the camera it had already locked me out of my account for the second time. So I made a new account to use and as soon as I did it got locked as well as the other one. They both got locked within 30 seconds of me logging in, So I waited several hours once again and this time I deleted Snapchat and re-downloaded it to see if anything different would happen and still the same thing happened. it locked me out of my new account that I just created. After another 12 hours I logged into my snap but I did it from a different phone and this time it didn’t lock my account so I thought it was fixed and I went to sign in on my phone and locked me right back out. Throughout the years Snapchat has been the best social media texting app I’ve ever used. If I’m ever taking a picture I go straight to Snapchat the quality is amazing when u have a iPhone and it’s easier to edit the way u want it to be edited. This is definitely a app ide recommend but this needs to be fixed I can’t sign in to any kind of Snapchat account on my phone it won’t even let me make a new one to use.ShrillixVersion: 11.56.0.33

Amazing!This app is amazing and is so safe for our kids! I am a mother of 4 and i let all of my kids have this app. It is very safe because when you first download the app, it immediately puts you on ghost mode. This means no one can see your location. you have the choice to turn it off but they ask you about 3 verification questions before you do. Plus, you can’t see anyone’s posts and you can’t message anyone unless you follow them and they follow you back. If you guys follow each other and someone does something inappropriate, and you didn’t save the chat, you can go in settings and there is a button where you can revive all of the message you have ever sent. they will also bring up any messages they other person sent too. Lastly, if you report someone, it will immediately block them and report their account to the headquarters! This app is also super fun! It’s a fun way to communicate because when your kids go into their teen years, it’s not “cool” to text any more so this will be super fun! There’s all types of wonderful filters on this app which makes it amazing too! There are some cons but overall this is an amazing app!:).🐷PigLover🐷Version: 10.81.0.71

Black ScreenYou JUST updated the app after a whole day of the black screen issue, but the issue is still here, and I also can’t tap the icons on the bottom to transition from my snaps to my stories. Is this happening because of my device? Either way, please fix it because the update did not do anything. I’m also losing my streaks because of this issue, so when you eventually update this app again, please bring back the streaks that I supposedly “lost” just because of this ongoing issue. I also cannot reply to friends’ snaps with a snap of my own, because of the black screen issue. I can take the photo, but it only shows up after the photo is taken. Think of it like a Polaroid picture, where you have to wait for the image to show up after taking the photo. That is exactly what’s going on in general with the camera, but at least the photo immediately shows up after snapping your photo. Lastly, my friends’ Snapchat stories are starting to repeat themselves again, even when I have already viewed them. That needs to be taken care of, because that issue lasted AWHILE last time. I would also be open to share some newer ideas for the app; but for now these are the issues that I’m going to report on. Thank you..Fali20Version: 10.86.5.75

Small suggestionI can say confidently that me and all of my friends spend just about all of our time on Snapchat. It has brought many people I know together in ways I’ve never seen capable by another app. By far snapchat is my favorite and most used app. It is easy to use and has a smooth and appealing layout. I am not here to criticize, but simply to make a suggestion. I enjoy watching some of the shows on the “For you” tab. But I often find myself losing the show that I was just watching. I’ve noticed that thumbnails change after you go through the story, so that makes it hard to find what you clicked on in the first place. In particular I keep finding myself thinking “wow, I enjoyed that show, but I don’t remember what channel it was under. Though I only watched it 5 minutes ago.” Thus I would propose a sort of “history” feature for the “for you” page. (I would not like this for personal stories, only shows on the for you tab.) Possibly even just keep it in a more hidden spot because I do not need it as often as other things on Snapchat. But a feature like this would help me find and subscribe to the shows I enjoy. Thank you for reading..UnbuiltFungus10Version: 10.64.0.65

App was good but now it isn’tI’ve had Snapchat since like the first time I got my phone (I know right) & I usually never had problems well I decided go on one my accounts things were fine I went to send a snap someone & it didn’t send for a long time (in minutes) finally I got it send like I was closing outta all my apps, closing it, retrying, powering off my phone everything! Finally I got it I was happy so then I post pic saying I was getting off the account go my main because I was bored on that so that toke couples minutes post & so as said I was logging out well it kept saying ‘connection error’ when my phone was fine & tried once more getting out & everything didn’t work! So I deleted the app as I was I looked at peoples reviews knowing I wasn’t alone so I got it downloaded & tried login same thing popped up like really!? So I panicked & came here so many thoughts ran threw my mind because that app was kinda the thing that I texted some people on if I didn’t have them on other apps..but all I’m asking Snapchat is to fix this one bug for everyone don’t worry about new stuff I’m glad what we got but the game but eh. I’m going keep trying & see but for now this is it :/.Heath6902Version: 10.78.6.0

If it could just load faster than everything would be fineOK I love Snapchat so much are use it every single day I use it for everything to text my friends call my friends post on my story let people know what I’m doing and I love it so much but, if it were just faster!!!Lately it has been lagging and axing me out of the tab and doing really crazy stuff lately at this point it’s getting very annoying and I wish you would just stop the most recent iOS update on Snapchat was just three days ago this is becoming absolutely absurd if they’re having updates within three days and it still continuing to be bad and having really bad bugs and saying that they’re fixing them is not correct, they actually need to fix the bugs and fix the lagging and fix all the terrible loading and axing out of the tabs and all the really crappy things and Snapchat will be perfect this is just my opinion but many other people are experiencing this to it has just been recently so it’s good that hasn’t been really really bad but lately it has been very bad many people running or changing the same thing so I know it’s not just me on my phone so let me know if you’re exchanging the same thing to!.Raya4456Version: 10.55.1.1

Memory/Image RecoveryHello! I just wanted to say that I personally love Snapchat. I use it more often than iMessage. Though I have to say that the fact that there isn’t a recovery option for memories really bothers me, and I’m sure I’m not the only person who has run into a problem like this on Snapchat. I had a memory that I held dearly to me. I was editing my memory small segments at a time. When I was editing, there was a small segment of that memory that I didn’t want to keep, so I had tapped delete believing it would delete that portion only, not knowing that it was going to delete the entire snap itself. Having made it two years ago, I hadn’t realized till now that I didn’t save it to my camera roll at the time being. I was wondering if there’s any way possible to incorporate a recovery option into snap, or maybe even make it possible for us to recover our memories without saving them to our camera roll? Though if there is a way to recover memories without having saved them to my camera roll, I would really appreciate the tips and feedback. I lost all hope for saving the memory after seeing that it is stated on the Snapchat support page that there is no way of recovering unless backed up on the camera roll..MyLoUlShVersion: 10.82.5.78

Snapchat Needs improvementI was really impressed with Snapchat back in the day, in that it enabled photo messaging and added filters to help with those of us who may have a bad skin day, keep our blemishes hidden by a smoother so when we send our friends a snap it doesn’t show our embarrassing acne spot to our possible crush, etc. The new updates to Snapchat are disastrous. First; I can not clear an entire conversation column and have to go one by one through the messages to clear them. Also you can’t look up your friends; how is anyone supposed to organize their friends list if we can’t even see who’s our friend without searching them? If you have 20 or so friends you are basically spending 2 minutes of your time trying to clear your snap window. Second; the stories; filled with biased propaganda and absolute garbage. I enjoy subscribing to some of the channels but the fact that most of these channels feature some of the most controversial topics and are completely one sided is unfortunate. I would like to see more middle liner content, and keep politics out of the playground unless your going to equalize and allow those who may not swing to the left side of the scale, be able to enjoy the features as well. Please read and consider Snapchat.Ktiger101Version: 10.54.0.31

Snapchat is awesome but I need help!Hey Snapchat Team! I hope all of you guys are working safe during these times of the global pandemic going on, but I have an inquiry. I see that recently you guys released a new update about 2 days ago and today this morning Snapchat updated to the newest version. For some odd reason my photos aren’t going through at all and no stories are loading up. I tried closing the app out wait a few minutes and reopen it and resend my snap, but it still wouldn’t go through. I decided to just log out and log back in to see if that’ll help, but to my surprise it didn’t let me log back in and told me I had a connection problem. My WiFi is working perfectly for my other applications and social media platforms at this time, but some reason Snapchat isn’t liking my WiFi so I switch over to my Data network and still I’m getting the connection timed out message, telling me that I have a connection problem. Please help as soon as you guys can to resolve this issue! I thank you guys in advance and don’t work to hard during these times! God bless. -Mark L. Garcia.Marky boy(PuertoRicanCrazyBoy)Version: 10.79.5.81

Locking accountsWhy do we get our accounts locked ? idk but i find that very stupid. How come there’s guys and girls out there sending naked pictures to children and they don’t get locked out ? For example. my account was temporarily locked and it was because i was adding too many people without my email setup and all i had to do was delete the app and reinstall it and unlock my account. Well after i set everything up i was in a group chat and had added some of the people for friends. When i got home i tried to login and it said my account was locked, keep in mind i didn’t do anything. My email and phone number was setup and everything. So when i went to the website to unlock it, it said my account was permanently locked. What did i do ? I don’t have Yolo or Lmk etc. I’ve been trying to get back in and it’s not working. I’ve had this account for 4 years and i have memories, streaks, friends, stories.. my whole life. Knowing i can’t get back in really makes me mad. What also makes me mad is that when i email Team Snapchat, they don’t help at all. This was jus my concern and advice and frustration. Thank you for reading this :).Ryleigh__frenadVersion: 11.15.0.38

Snapchat!Don’t mind that Snapchat is an okay app but what’s going on!?!?!?! It’s shutting down the app isn’t installing and honestly the app is going all funky and weird??? What’s wrong It’s not only me because it’s been happening to my friends too and everyone of my friends app just shut down and when we uninstalled and tried to reinstall it won’t work honestly this is bad because this is how I talk to my friends everyday and I have a lot of people added in there that I don’t have there numbers nor any other social app. Snapchats one of the my number one source but recently it’s been really bad. I don’t want to assume it’s everyone app that shut down but me and my friends app shut down completely and we’re trying to re install but it won’t and when I tried to open it before I deleted the app it didn’t let me in is kept crashing. Is this happening to anyone else or just me and my friends am honestly worried it might have gotten hacked but that would be impossible since I have never given my account to anybody. I hope this is just a glitch or Snapchat crashing. But i really am hoping Snapchat is just updating. Can someone help if this is just a me problem and has happened to you before???.Marichi❤️Version: 11.38.1.39

Love the app, but...I’ve had Snapchat for a long time now, and I love the app. It is a way that I can stay in touch with my friends and get to know new ones. Of course ever app has its bad days and glitches, like the other day, but something that annoys me greatly and has never been fixed is the time that the notifications that someone you subscribed to comes in. I am subscribed to a couple influencers and I have notifications on for two or three of them. I will sometimes be on the app and see that they posted and view their story, and of course, I would view their story so there would really be no need for a notification. Even though this occurs sometimes, I will get a notification five to ten minutes later about the same person, and it would be in regard to the post that I already viewed. Something else that happens with the notifications is that I do not receive them until about fifteen minutes after the post has been up. The reason I have notifications on is to see it in the first couple minutes, not in the first hour. If there is something that can be done to fix this, it would be greatly appreciated..GracieMoMo0223Version: 10.79.5.81

Okay Ig 🤷‍♀️I mean I like snap and all and I use it a lot it’s just been messing up my phone a bit. So you see whenever I open Snapchat it’s gets kinda glitchy and I don’t like that when I open it and exit and then re open it and go into my camera roll on snap it won’t let me select more pictures and videos until i exit and clear it from my data and have to re open the app and it’s just a pain so yeah and the new update I mean it’s okay kinda annoying I liked the original snap and I mean it’s not that bad there’s some things better like it’s easier to hack to do screenshots with out the other person knowing oh that’s another thing I don’t like that it lets the other person know you took a screenshot of there snap or chat it’s just annoying because than they ask why and you have to make up some excuse but another thing is whenever I try to send a video to someone from like Tik tok to snap if it’s over 11 seconds it’s won’t let me and then I have to save the vid to my camera roll and do that whole exiting entering thing I was saying earlier. But over all i use snap a lot and I like it there’s just a few things that could be done differently. Thank you snap chat and have a good day everyone!! ☺️.Bfjebsksks.Version: 11.11.0.37

The update didn’t workI have been using Snapchat for two years now and I never had this problem of not getting notifications from Snapchat ever for some oddly reason there was a bug that I have heard and I had it yesterday. My bug was ever when I close the app it told other people that I was just leaving them on red and ignoring them when in reality I didn’t have Snapchat open. I don’t know if the update didn’t work because there was an update and I just updated it this morning or somethings wrong with my device but you guys need to fix it because it just doesn’t make any sense. And to describe the bug more that happened yesterday, I read peoples messages but I kept showing up as a new chat and some people when you don’t keep on texting me because I was having conversations with other people but it kept saying new chat when I haven’t talk to this person or an hour ago but that parts fixed now there’s an issue where I don’t get notifications that somebody text me on Snapchat and I have to open the app for it to see if someone text me other than seeing the notification pop-up on my screen.Worldstarrrrrrrrrr12Version: 11.37.1.45

Love/HateLet’s start with it logging me out. Sometimes I will go away for maybe less than 30 minutes and come back and I’m logged out, or it might even say your account has been locked, I’ve had to unlock my account maybe 6 times already, and I had only made it in July, (well a new account since my other one was permanently locked). The chatting is another thing, sometimes it will take up to 5 minutes for my snaps or chats to send, also when I save them it doesn’t say I did it just keeps on saying save to chat. I wish that they would load immediately and the chats would automatically save. I also would like if we could pin more than 3 people!. Snapchat Score, I don’t like how I send snaps and my score doesn’t go up right away, I have to exit the app and open it again for my snap score to be accurate, it’s aggravating. Everything else I am in love with, the dark screen, the astrological profiles, the bitmojis, the stories, the settings, everything else doesn’t bother me it’s just those things that do bother me and it bothers others too, it would be nice of you Snapchat to fix some of these things, not just to make the app better but to make the people happier who use it..Jolene19292Version: 11.58.0.41

MehDon’t get me wrong, i love snapchat. it’s my main form of communication, socializing, and seeing the lives of my friends. but, it does have its moments of issues. my main one is the fact that my chats and snaps open on their own. it’s extremely frustrating because my friends will text me on another app for communicating or even double text on snapchat asking me or telling me i’ve left them on open, which i NEVER did. i didn’t even get to see the texts and/or snaps they’ve sent. another big issue for me is the fact that my discovery and story viewing section of the app glitches continuously through out the day. it makes my subscribed stories disappear for a solid 5 minutes even after closing and reopening the apps, leaves up stories i’ve already watched, and the discovery channel (due to the horrible discovery snap algorithm) is a bunch of half naked pics of influencers or stupid stories i’ve shown no interest to saying it’s “for me”. i also know these have been ongoing issues for many of my friends, and many verified accounts i’ve become acquainted to. i have used snapchat for years, and as much as i don’t wanna stop using it, these issues are horrendously obnoxious..Gpimp183Version: 11.43.0.23

Good app-A few fixesI've had Snapchat for over 2 years now. Snapchat is a fun, creative way to express yourself and talk to friends or meet new people. Most people, including myself, will add people off of quick add. Sometimes these people will express and share unwanted and unnecessary opinions or show body parts, and Snapchat makes it easy to disconnect from these people by simply un-adding them. I haven't really had any problems with snap, except for one or two things that need to be fixed. Number one is the fact that when I send or receive streaks, that they will send or show twice, which is very annoying. Second, it glitches and tells me that I have to go back and re-add everyone that I have on snap because I don't have them added already. And last but not least, is that fact that sometimes it freezes when you try a filter on, or write something on a picture. These are small problems, but I'm not the only one experiencing these problems. Over all, Snapchat is a fun app with a good image. I wouldn't recommend letting anyone who isn't at least 12 have Snapchat. Thank you for your time. 🙌🏽♥️.FluffyFox♥️Version: 10.68.0.63

Love but needs fixingI LOVE Snapchat and I’ve had snapchat since 2013 because it’s such a good way to meet new people and stay in touch. It’s my most used app and I enjoy snapchatting people all day long. But recently I’ve been kind of fed up with the bugs. Like when I get a notification from Snapchat, sometimes it’ll just disappear off my lock screen. Also when I open the app after I got a notification, the Snapchat will not appear. The most annoying bug is when the Snapchat says, “Tap to Load” but when I tap it won’t load and I’ll never see the Snapchat. I’ve looked up how people have fixed these bugs in the past and I’ve tried everything. I’ve tried restarting my phone, deleting the app and download it again, I've logged in on another phone, I’ve cleared the conversation, and I’ve cleared my cache but nothing seems to work. Another thing, it is very hard to reach Snapchat. I had to really work to find how to reach them and tell them about their bug and I feel like it needs to be a little easier. Again, I love snapchat and as a teenager it is perfect for my generation to keep up with each other but I am really disappointed in all the bugs recently. Thanks!!.Ellahair24Version: 10.78.5.65

My love/hate Relationship With SnapI have been using snapchat since 2013. In the past six years I have seen such an development in quality, options, and overall popularity. This app is like a lion and every phone the app touches, is it’s kingdom. I enjoy Snapchat. I enjoy the streaks. I really enjoy the meme accounts I’m subscribed to! But there’s one thing that I just can’t get behind. The Discover Page. I’ll be straight up honest with you, it is the one thing that makes takes that fifth star away. Ya’ll just came out with a new update. I was excited to hear that you could change the settings with the Discover Page. I went to these setting (to turn off the page) to DISCOVER (haha ha, dad joke) that there’s still no way at ALL that I can turn it off. Look, and I’ll put it bluntly, I love your app except for that one thing. I think you should be able to have the option to turn it off. I simply just don’t care about it and would rather not see it. Now I might just be the only one on this planet that doesn’t like it, or there are tons of other people that don’t enjoy it either. Anyways, I’m sorry for the rant, I just really wanna see that change is all. Have a good one!.Dillard698spmethiinVersion: 10.68.0.63

Hack?So I was on my snapchat and all of a sudden it just stopped working. I completely shut my phone off and I re-opened the app back up to see it still wasn’t working. So I thought the best way was to delete the app the download it again. So I did that, but then it wasn’t letting me log into my account? It kept saying “check your internet” and everything was just slow. When I finally got back into my account after like 5 minutes.. it showed I didn’t have any friends or anything, no pictures, no nothing, and then it finally loaded again after like 5 minutes. I can’t post stuff in my story without seeing the “failed to post” thing. My snaps were disappearing too, and they were my friends snaps not showing up. I finally got the app to work but not as well because it still is doing the same thing other than me being able to see my friends snaps. I hope you fix it soon because I’m really not enjoying how it is right now because it’s not working for anyone and my internet is perfectly fine. So that’s why I’m asking you again to just fix the problem. Please and thank you!.Aye mopeeeeeVersion: 10.58.1.1

HiiiI personally love this app and it’s a great way to text and chat and do lots of things on honestly! I have a few issues with it though. One is that when I go to a chat and press the smile face I can’t find the cutout thing to make a cameo. I’ve been looking left and right how to. I’ve been asking my friends and everything they tell me is not showing up on my screen. For example they said to update Snapchat and then maybe I’ll see the cutout so I updated it and honestly nothing changed. I can’t find how to make a cameo. My friend has even sent me a link to Snapchat support saying how to make a cameo but I am missing on of those steps. I don’t have the face cut out image on the bottom of my bar when I press the face. I have one more issue. The only snap game that I can’t play is Bitmoji party. Me and my friends are always trying to play bitmoji party together and hers works and mine doesn’t. Everytime I try playing, before I even start the game, it says connection lost. EVERY TIME! So I would love if you could fix the bitmoji party and I know that it is not my connection because I have strong connection. Thanks for reading..GILCROES😎Version: 10.78.5.65

To many issuesI’ve used snap for a few years and have never had as bad issues before. It constantly lags when I first open it, and chats wont show up constantly, and it often says I left someone on opened but I had sent a message back to them, it’s getting really annoying having to apologize to my friends for the stupidest stuff, like maybe fix your bugs and issues before trying to copy tiktok. I personally do not use tiktok because of how toxic the community is, and now I keep seeing everything copy that god for saken app, Instagram has done the same thing. Literally everything on the snap reels or whatever is just stuff shared from tiktok. And don’t get me started in the ads on the stories, I get when you’re looking through friends stories, you can just skip those, but the stories from anything else is HORRIBLE. Every 5 seconds there’s a 5 second ad! The stories aren’t even worth looking at anymore because of how many ads are in them! Snapchat has honestly just become terrible, I only use it anymore because I talk to so many people on it, and I don’t wanna lose my streaks. If you are thinking about getting this app, don’t. It’s not worth it..ThatonewolfgamerVersion: 11.12.0.34

IssuesI love Snapchat and I use it every single day then you’re probably like “ well why did you put 3 stars” here’s why... Few times here recently I had to logout to let someone else login and when I logged back in most of my recents had disappeared. They’re still my friends but their name doesn’t show up. I have to go and search for them to message. A few people even just added me and sent me snaps I didn’t get the chance to open them and their name and snap disappeared it’s like they had never even snapped me. Again I love snap it’s honestly the only app I use but this is really becoming a pain. I have never had a problem with logging out and logging in until here recently. Also, my snap score isn’t going up it goes up on mine but if I have someone look at my snap score it’s like 60,000 lower than what mine says. I know a lot of people have been having problems with the snap score the past few weeks. I’m also not getting any Snapchat notifications and I only know when someone snaps me if I go on Snapchat. It doesn’t show any new one’s and after a few minutes they just appear. So if you guys could fix these issues I will gladly give you 5 stars..Lydia165Version: 11.10.1.38

It’s great! But it could be even betterI’ve been using Snapchat for 3 years now and I’ve finally gotten use to it being one of my primary apps. As we all know, dark mode has been around barely that long, but I was wondering if it could be added on Snapchat? I know so many apps that have dark mode and they aren’t even Apple apps. Since it’s also a messaging app I feel as if that would make it much more convenient to use at night. Another thing that I love about Snapchat is that it has such a wide variety of filters to choose from made by people like me. The problem is, there’s SOO many filters I love so much, and want to use all the time, but the only way to use it is to scroll for it through the search or memorize the name to search it up yourself. I wish there was a favorite button, so wen you find a filter you like you can actually save it for over weeks, months, etc. Obviously the amount of favorites will show on the filter too, so you can tell what filters are trending. That’s about it. Thanks for reading! I hope these get added..Michelle_Twum💎Version: 10.84.0.52

It keeps logging me outSo I used to always use Snapchat until a friend asked me if I could continue their streaks because they weren’t going to be able to use their phone for a while so I logged into their account the next morning and it tells me “Hey you banned” and I’m like “huh, why?”. I asked my friend and she said that I she was supposed to log out first and I’m like ok I’ll probably get my account back later… it’s been months. Every time I log in it tells me that I’m block or it lets me in for a while but if I tab out it simply logs me off and tells me I’m blocked. I don’t remember doing anything illegal or wrong in the app other than bully my friend into going to her online class because she is too lazy to do it herself and she needs someone to tell her to. If Snapchat themselves sees this, can y’all help me out here? It’s been a while but I still miss it or at least a good reason for why I was banned. I tried the Snapchat website but I don’t see any “contact us directly”. Again, if y’all see this can you guys help me or give me a reason why? Please?.AhmajioVersion: 11.37.1.45

HehePlssss make a change the username option -Olivia.LivvvvvvvvvvvvvvvvvvvyVersion: 10.58.1.1

Read plzI love the app but they need a “remove from best friend list” and a “send to all streaks button”. Other wise I spend all my time sending snaps to my friend.KselteVersion: 10.52.0.23

SnapWhen are we gonna have Snapchat with dark mode.Yoy_dxdVersion: 10.79.5.81

‼️✅FIX EVERYONE PROBLEMHello! If you would really like a good review to step up your game here’s help from a gen z, want more people to like Snapchat better reviews? Well make a update including 1. Change username 2. Remove best friend list 3. Take out spotlight, you are ruining snap and no ones gonna use that we have tiktok 4. Keep old Snapchat layout (2019/2020) 5. A “remove” person from Gc! 6. Make the Snapchat calls also allowing looking at other people’s snaps 7. Add a Snapchat story game 8. See who’s bsf list you are on. That’s it for now you should consider this..Opie7710Version: 11.6.3.52

SoundsThe app is really good but the only thing that is annoying is the sound for example your sound works and then the next minute it doesn’t work.Needs more games in the gameVersion: 10.52.0.23

IPHONE XR QUALITYI literally love snapchat, it’s a major way of communicating right now. BUT ever since i got the iphone XR camera quality or picture quality has been below the dirt. Smooths out my face or super pixelated, zooms in so much bc the screen, and looks like a potato took my picture. hope this is fixed soon :(.AileennVersion: 10.59.0.15

Change usernamePlease add change username option.MmuucchhVersion: 10.58.1.1

Iphone XROn the XR iphone the pictures on Snapchat are sooo zoomed in and look like terribly quality. Update the app to fix this please!!! Can’t even take snaps.KimkimlwVersion: 10.58.1.1

Change usernames.Add a change username option! So many people have been begging for years and still nothing.Oilman CliffVersion: 10.59.0.15

Please update to work with iPhone XS MaxPictures are coming out zoomed in and very low quality!!:(!! please please fix this!!!!.B_i-E_b-SVersion: 10.61.1.1

Camera sucksI got a new iPhone XR and the front camera is supper zoomed in on the front camera. I called apple thinking it had something to do with my phone but it’s just the app. Fix this..Milooo19Version: 10.58.1.1

Picture qualityPlease update so the picture quality on iPhone X models are not blurry. XR has an amazing camera but Snapchat makes it look bad.Dinka rutVersion: 10.61.1.1

New updateUm for some reason my portrait mode did not come with the update but some of my other friends got portrait mode. Please fix this..Misha.N_.Version: 10.56.0.23

USERNAMEI think we should be able to change our usernames because some of us made our snapchat accounts when we were younger.SukiiiieVersion: 10.59.0.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.61.1.56

Snapchat Negative Reviews

🤬🤬Snapchat account got emporarily locked So I waited several hours to ign back in but when I did so it let me in Snapchat but only for about 10 seconds. Before | could even allow Snapchat to access the camera it had already locked me out of my account for the second time. So I made a new account to use and as soon as I did it got locked as well as the other one. They both got locked within 30 seconds of me logging in, So I waited several hours once again and this time I deleted Snapchat and re-downloaded it to see if anything different would happen and still the same thing happened. it locked me out of my new account that I just created. After another 12 hours I logged into my snap but I did it from a different phone and this time it didn't lock my account so I thought it was fixed and I went to sign in on my phone and locked me right back out. Throughout the years Snapchat has been the best social media texting app I've ever used. If I'm ever taking a picture I go straight to Snapchat the quality is amazing when u have a iPhone and it's easier to edit the way u want it to be edited. This is definitely a app ide recommend but this needs to be fixed I can't sign in to any kind of Snapchat account on my phone it won't even let me make a new one to use I have to go buy a new phone just to use Snap and alll my pictures are gone 😭 cuz the more I used my snap on a different snap it blocked me for good I’m not really happy with this …..Candis003Version: 11.58.1.42

No Help When NeededMy snapchat got hacked about a month ago, which i know isn’t entirely their fault. But i went through every step they told me too do and they still haven’t helped!! They keep saying my email isn’t the one associated with the account, which makes no sense because the only reason i knew someone was trying to hack me is because i got an email about it FROM SNAPCHAT! They have no customer service phone number so everytime i try to reach out i get the EXACT SAME MESSAGE. Even though i write in the help box that i keep getting the same message and keep asking them to contact me in a different way for more help and i repeatedly get told the same thing. So my private photos on snapchat are now being viewed by someone i don’t know and there is nothing i can do about it i can’t even deactivate the account. Very unpleased with the company. So many privacy issues and customer service issues that need fixed. I can prove that it’s my snapchat by just the phone number connected and the fact that I can’t even make a new account until I confirm that i want all the pictures saved to be deleted. I want to take legal action just because someone could steal my photos, phone number, email address! They can talk to people without me knowing and give my personal information all because this hasn’t been handled properly. If I could give them zero stars I would. BE SUPER CAREFUL DOWNLOADING THIS APP OR YOUR PRIVACY WILL BE BREACHED..HollyheathhVersion: 10.86.5.75

Lost 6 years worth of memoriesLet me begin this with I’ve been having Snapchat since the app launched! i always used Snapchat and I was around 13 when I started using it, I’m 19 now I had videos and pictures of so many people.. old pets .. vacations EVERYTHING all my memories were on Snapchat . so knowing this I had posted some weed on my Snapchat .. Not knowing there was a update and recently a log of peoples Snapchat have been deleted for posting weed I did not know this I was not given a warning and I wasn’t posting as I was selling .. I’ve posted weed in the past and nothings happened … but this day I posted some and not even ten minutes later NO WARNING I get logged out and when I try to log back in I get a issue message . I then go to my email and see Snapchat deleted my account for violating snap rules and I cannot get it back and that I am also banned from making another account.. I was confused because I never knew that was a “law” on Snapchat you couldn’t post weed & I had did it before and never received a warning that there was a issue with what I did. i had snap for 6 years and lost all of my memories that I would look back and laugh at with family I would even cry at some memories. i tried sending Snapchat several emails and they never reached back to me . I didn’t even get a warning that what I was doing was wrong . I just lost so much for nothing with no warning ….TAY TAY MAY KAYVersion: 11.58.1.42

Many things that could improveThe new snap update is horrible. i hate how you can’t swipe down to see the map. also with ios 14, my pictures are lighter and worse quality. why can’t you just keep it the same for once. i have been using snapchat for years and there are a couple things that i honestly would love to see and thought i would have already seen. first and foremost, DARK MODE. it is so annoying when all my other apps have a dark mode but then i go to snapchat and it is bright white. i also think it would be a good feature to have it where you can select all your steaks so you don’t i have to individually choose each one. it would also be nice to have more freedom of who is on my best friend list. more of the people i want to talk to and less of who snaps back quickest. i also think there should be an emoji for when you are someone’s number on best friend but they are not yours. it would also be nice to be able to see a history of the filters i have used. i know there is favoriting now, but before that, there are filters i can’t find now. another thing is being able to have more people pinned, and you could hide them in a folder then open the folder on top so that it doesn’t take up the whole screen. it would also be nice when you are replying to a bulk amount of people that there was a select all button. just a few things i would change..Iona.pettigrewVersion: 11.1.5.74

Snapchat Broke My Heart😢My Snapchat was deleted because I smoked weed in a video not banned but COMPLETELY DELETED:( i see people smoke weed and on Snapchat every single day and they all still have there accounts. I used snap for all my photos/videos because I knew I “COULD” ALWAYS RELY on snap to be able to get the pictures and videos back. Everything in my memories, friends & family that passed away, videos/pictures of the holidays, my friends contact info etc. I lost so many friends it’s like I just ghosted them. I lost all contact with my cousin in a whole other state, snap was the only way he could contact me... I used snap for everything, everything since the 7th grade.. There goes my middle school and high school experience and I feel the memories in my head slipping away everyday and have been in a deep depression for months...I understand I screwed up by posting me smoking & knowing it’s against the guidelines and I’m sorry I really am I regret it every second of everyday. I feel like completely deleting my account is unfair like other peoples accounts typically get banned for a while until they have to go unbanned it.. That’s reasonable.. But this was cruel and has taken a massive toll on my life, it breaks my heart :( and I just want it back I don’t care if they keep me banned I just want my videos and pictures of loved ones that passed away, I miss there faces so much. Please i beg of you...Giesleralexgmail.comVersion: 11.59.0.27

SNAP BROKE MY CAMERAI was on snap and randomly it stopped working, which is per usual. I closed the app and went back on, but this time my camera was black and wouldn’t turn on. I went to my normal camera app and it was the same thing. It’s been over a day now and my camera is STILL broken. I tried resetting my phone, I deleted and redownloaded the app, I have tried everything. Now, this could be an issue with my iphone. HOWEVER, my friend with a Google Pixel had the SAME thing happened to him after he used snap! His camera broke and everything, which makes me think that snap is causing a glitch in my software. PLEASE do something to stop this, it’s very inconvenient and I might have to get a new phone if it doesn’t fix on it’s own. Snap has a lot of features that are completely useless. The games? Little icons that show up on certain locations on the map? Stories you can subscribe to? Endless amounts of filters? It’s too much for one app that is already based around sending pictures. Some of the features added do not enhance the experience of snap and instead causes more technical issues since so many features are running. Important features should be a priority and if it is causing technicals issues then FIX it or get RID of it. I am FED UP with the constant amount of issues this app has..Awesomegurl1234:)Version: 11.0.1.67

Permanent LocksI love the app and in my opinion it’s better than tik tok but there is something crucial about this app. Everybody loves Snapchat and likes to make jokes but the lock system is so messed up it’s attacking it’s self. The main way to meet strangers is through “Quick Add” but if you use it to many times your account gets locked then told it’s because of spam. I had an account that I had the idea to get as many friends as I could on Snapchat but it was struck down by Snapchat for as you guessed it, spam. So I kept unlocking my account thinking it was just a fluke happening a lot to me but the last time I did it they locked up my account and threw away the key. I met so many good people on Snapchat and now I have to start over on a clean slate just because of “spam” which I didn’t even do. And their excuse for it is “ we’re sorry that some accounts get locked “. What the heck kind of excuse is that for getting everything ripped away from you. As much as I love the app the thing that kills me is it locks up innocent accounts and let’s the spammers go away scot free. I really need you to fix this because while the auto lock attacks the innocent the spammers actually get away and bypass it. All I’m asking is you give me my account back and fix the system because it is really messed up. That’s all I have to say..Krab SanityVersion: 11.11.0.37

Account issuesFirst of all i wanna talk about snapchats customer service issue Its ridiculous i sat here for 30 -40 min on the website trying to figure out how to fill out a request to submit a complaint and i still cant find and ontop of that i cant call you guys to figure out whats the issue Now to talk about the actual issue I have been locked out of my account twice now(iv read the rules bu the way) and according to the rules i havnt done anything wrong? Once in a while ill add like 5-10 people bak or on quick add? Or post a whole bunch of videos on my storys but thats fine ? But this time i was permanently locked in the middle of writing a post. I went to see the issue of why i was permanently blocked but when i clicked to unlocked it said to click “here” so i did. When i clicked it everything crashed. I did this at least 10 times and everytime it crashed either telling me my browser was acting up or my internet wasnt secure. So i went on my phone to do it another 5 times and still didnt work. Yall need to fix this along with getting a real customer service area going on.. this is a waste of time going to the website when u cant get REAL help lemme also say iv been using Snapchat for probably 6-8 years and iv only had this problem this month. Yall also need to add a feature to change ur user so people dont have to start all over.LunarworldofliesVersion: 11.8.0.33

Fix it.Hello and I’ve been on Snapchat for ever. But not once in my life have I seen the screen black and a little grey. I don’t know what to do and I’m not sure why Snapchat did that. Even all my friends were confused on it to because they have NEVER seen that before. Why out of all people it happened to me? Snapchat is my happy place and now it’s ruined you see I would delete the app and redown load it but I can’t because I don’t remember my password. I could make a new password if I could ACTUALLY GET IN SNAPCHAT. Please fix this thank you :) also I don’t understand these bug fixes because it’s never helped my Snapchat not once. After all these updates and bug fixes my Snapchat as been way slower. And with the screen I updated my phone for it I restarted my phone and I’m scared to delete the app with some reviews I read about us not downloading it again? Please fix Snapchat and let us change our names and give us dark mode. And stop locking people out of accounts! That’s happened to me three times and for what? I’ve been on Snapchat for years no one deserves that stuff because then you have to start all over again and it’s annoying it really is. Take away the new update to there is no use for it and just fix Snapchat Jesus. I’ve waited all day and today is a new day fix it. Snapchat was working perfectly fine until this happened.BubblyAngelxoVersion: 11.18.0.36

No reasonI was recently banned from Snapchat for no reason at all. I have no clue what terms of service I violated because it will not tell me as to why I was banned. I use it to communicate with all my friends and it’s the only service that actually works in the school as far as reaching out to friends goes. I don’t even care if I can get my snap account back I just want to be able to use the app. I’ve had no previous bans before this. Just straight up deleted my account and terminated me from ever making another one. All the memories I had stored up in that account just for them to be wiped away for no reason. Thanks for ruining my week. I have a suspicion that i was spam reported by a person who was constantly making new accounts to reach out to me. If so, why would I be able to be reported by an account that was only made mere seconds after it was created? Please help me resolve this issue because the moment I try to contact you I am met with a bot. I understand that it would be hard to manage an influx of messages of people like me that were banned. But it is not justifiable that I was banned after just one mere violation that I do not even know I did. Not because I didn’t read the rules, but because it was not discussed what I did to deserve a first time violation which resulted in a permanent ban from making snap accounts ever..Drewgonzalez20Version: 11.51.0.33

HorribleAbsolutely horrible I’ve had my snap account since what ? 2018 I’m pretty sure well anyways this new update caused a glitch and in the middle of the glitch snap just sent me an email saying my snap account had been deleted and is not recoverable so not only are all of the pictures I had on only snap chat are gone Ex: all of my dead grandparents and those pictures nobody else had and some life long friends that I only had one snap chat are gone as well and will never get them back so after over five hours of trying to get back into my snap trying to contact someone in snap chat sending emails and trying to find a help line with a human involved news flash that doesn’t exist when it comes to them so I gave up and lost all hope on my old account so I made a new one verified my phone number and email on it and started to get followers back for the next 12 hours finally got some of the people back some of my main friends and all of a sudden my account had been locked !! Without me doing anything wrong literally within the same day of me getting the new Snapchat it got locked so then I tried to find where I can get it unlocked and turns out you can’t!! So now I don’t know what to do because this has gone on for two days now and I’m just defeated and have no clue where turn and nobody is helping me.Guinea pig expertVersion: 11.38.2.40

New updates affecting accountsI have 2 Snapchat accounts. My personal one and one I share with someone else. So I go back and forth between them often because they’re used for different things and have different friends etc. after the newest updates about a week or 2 ago, my personal and the other accounts look like they merged. But they haven’t. It’s confusing. Now on my personal account it shows I have friends from the other accounts list but I know for a fact my personal doesn’t have those people as friends. But also when I look at their profiles it has the blue check indicated they’re added to me but on their snapscore it just says loading instead of their number score. And vise versa on the other account. So while they’re on my friends lise they aren’t actually friends with me which is confusing. Same with blocked list. People I have blocked on my account but not on the other ARE blocked on the 2nd one too and still vise versa. This is extremely frustrating because I have the accounts separate for a reason so for them to be together is irritating. The solution is deleting Snapchat and redownloading and it’s fixed BUT the moment I sign out of one and sign in to the other again, they’re merged again. I don’t want to have to keep deleting Snapchat every time I log out of one and go into the other.DeathhascandyVersion: 10.89.6.76

FIX THE APP!!!I’ve had this app for the LONGEST time! but recently i have been having a HUGE problem. about 4-5 days ago my snapchat would not let me save any pictures because “i didn’t have enough storage”. i checked my storage and i definitely had enough. every time i tried to watch a story it would glitch to another one and wouldn’t even let me watch that one. everything took forever to send and my notifications for me receiving something came in later than they were supposed to ! so i tried to update it , that didn’t work. then i tried to log out so i could log back in to see if that would fix it. now it won’t even let me back in. it shows me in the camera but then it throws me out. some people i know have been dealing with this same problem as well. i’ve had someone else logging into my snap so they could send my streaks. i log into it every now and then off of someone else’s phone so that i can see what’s going on and watch people’s stories. i can’t delete apps on my phone because of a password my dad set and then forgot so there’s no way i can uninstall and then reinstall the app. snapchat i love you but fix yourself!!! please do it soon , all of my pictures and memories are on there , and that’s the only way i really talk to my friends..🦋💫✈️Version: 10.87.1.69

Please send help 😡 They will not contact me!If I could give less than 1 I would 😂 I used to LOVE being able to use Snapchat for my promotions, to take funny videos of my kids etc, they loved it! But I am very very disappointed with Snapchat at the moment!! A few weeks ago my account was terminated out of the blue at 11 one night. (Shortly after having exchanged words with a neighbor who I suspect reported me even though what was said was said elsewhere and what was said by me was not rude in no way, shape, or form.) I’ve sent an email but got an instant response saying my account was terminated and once an account is terminated they can’t help. There is no phone number, no email whatsoever to get in touch with their support center. I had went without Snapchat for years up until a few months ago when I decided to make a new one to promote my business and to see videos and pictures of my 10 month old when he’s visiting family members. I am very very furious I have not been able to get this resolved. I’ve reached out to their Facebook support page and got nowhere there as well. If I make a new account it automatically locks..I’m very disappointed with the customer service Snapchat offers. If someone sees this and will help me fix whatever issues are going on with my account, yeah I would highly appreciate that!!!!.Bn97141920Version: 11.43.0.23

Just an opinionI’m bored right now but I really think this app is a problem for everyone in my opinion, so I’m going to talk about it. Snapchat is nothing special people, it’s just an app causes addictions to people being on their phones more. Not saying the app is bad but it’s also not the best. Everyday I’m in class and I see about almost everyone on there phone because of it, for what? All people think about nowadays are followers, looking cool for their crush who they don’t even talk to, and getting on there phone. It blows my mind how people can’t be on their phones for at least 5 minutes. Not saying this generation is terrible but this generation, has been the worst. People are so selfish rude etc and technology has glued everyone on it. I had Snapchat because I thought it was for the “cool” people, instead I got on it every single day and got my family glued to the app. We all got rid of it because of it we were in our phones all the time, that is not good. Technology is controlling our lives, if you understand everything I’m talking about then you know how crazy and sad that is. I’m sorry to all the girls out there who think they’re popular and pretty because of it but don’t try and look good for your crush or anything like that and don’t be fake, just be who you are. That’s kinda rare in this world right now..SwAy_DarkzyVersion: 11.54.0.39

Snapchat boycottI have used Snapchat daily for almost 8 years. I had my original account since the app first launched and my account was terminated without any sort of warning or reasoning. I had memories of dead friends, dead relatives, and dead pets etc. I had content stored on my account that was priceless to me. I also had contacts with people I have no other contact with outside of Snapchat and everything was taken away with a matter of minutes. Recently a lot of my friends have been disappearing on snap for “violating” the very foggy and unclear terms of service and this is where my account was flagged for termination too. I am a medical marijuana patient and have been for the Majority of the time I was a snap chat account holder. I had posted a picture of my medicine with the caption, “‼️medicinal use only, Not For Sale‼️” and within minutes of being posted for my FRIENDS to see I was deleted from existence from snapchat along with all of my memories, contacts, conversations etc. it’s sickening. I have tried to reach out to support to rectify the wrongful termination of my account, how SNAPCHAT HAS BEEN THE WORST COMPANY TO DEAL WITH IN REGARDS TO CUSTOMER SUPPORT. I have loved this app for nearly a decade, however, they have lost a tenured consumer of their app and I will continue to let all of my friends know, it’s time to boycott Snapchat..Markie Mark WVersion: 11.60.0.35

I avoided using this app my whole life and now that I’ve downloaded it I regret itFirst of all I’d like to say that I have never once reviewed any other app on the App Store. However, I feel the need to rate SnapChat 1 star because of the number of times my account has gotten locked since I downloaded the app about a month ago. I use a Jailbroken iPhone 11 because I like the freedom of my device and being able to do whatever I want with it without the manufacturer (Apple) preventing me. Jailbreaking is NOT illegal and does NOT mean I’m doing anything that an average user wouldn’t do with SnapChat. I have no tweaks that modify SnapChat in any way. I’ve done the things that SnapChat recommends to avoid getting my account locked while jailbroken. My account still gets locked at least every week. The fact that SnapChat is so against jailbreaking concerns me as to why they don’t support people having freedom of their device. It makes me think they do shady things. Banning people for wanting their device to be the way they like it is absurd. It’s one thing to ban someone for modifying SnapChat to do things that it wasn’t intended to do but to ban someone for wanting to change the icons on their home screen, change the system font, set a GIF as a wallpaper, or other minor changes is stupid and that’s why I regret downloading this app..Brandon BrunnVersion: 10.79.5.81

Why is there no customer service?Yesterday I was letting my friend use my snapchat as I usually let him do to contact people and friends since he doesn’t own a phone right now. However, while he was using it I believe he posted something on my story or a private story that was against snapchat’s “Terms of Service”. Because of this my account was permanently deleted and I was IP banned on my phone. This is heartbreaking because I have used snapchat loyally for over 5 years and had 5 years of memories in there that would be devastating to lose. I’ve been diagnosed with a dissociative disorder that causes amnesia which makes it difficult for me to fully remember some of the best times of my life. For me losing my memories in snapchat is like losing those memories for good. I didn’t even get a warning… no three strikes… no nothing… after 5 years one post and my snapchat is gone and I can’t even create a new account. This seems extremely irrational and unfair, I was really hoping that there was some way I could get my account back or at the very least my memories, however, every time i try to contact customer support they send a robot to help me that gives the same response no matter what I say. This isn’t only unprofessional but it’s truly truly upsetting. I would rate the app zero starts if i could.Skyrocket224Version: 11.58.1.42

Crashing and updatesPersonally i love the app. i’ve been using since 2015 and they’re have been some changes both good and bad. i think we all remember the end of 2019 when there were rumors of the app shutting down. well that was the start of the end for mine and most of my friends/families snapchats. the update that changes the bottom of the layout within the app i still haven’t been able to download while my friends had it last year? anyways that’s not really a big deal because they all said it crashes their snap almost every day and messes with their stories. and recently, even up to today, snapchat has been sending snaps to the wrong people or sometimes sending one without even being on the app. it causes a little panic attack because you have to think “WHAT DID I JUST SEND THEM?!” and i fully understand that there are plenty of new accounts being made everyday slowing down the app but there are other apps with WAY more people that are carrying fine. i would just like to the snapchat excel like it once did before any of the new layout change updates or changes to colors. However one of the apps best changes was bitmoji. they really changed the way people view the app and make it a lot easier!.Robbie LokoVersion: 10.88.5.70

DisappointedI have been using Snapchat since about 2014. I haven’t had an issue until a day ago when my account was “temporarily locked”. When I received the email, I carefully read the reasons why my account could be locked. I do not, nor have I ever had a third party app installed on my phone. I also have not violated any community guidelines. My email and phone number have been verified for a while now. There was absolutely no information on how long this lock was supposed to last in the email. I also attempted to unlock my account through the link provided in the email, however it said it was unable to process my request. So how am I supposed to unlock my account? I have tried various forms of communication to try and get this issue resolved, with absolutely no help except repeated information on why my account could be locked (even though I stated none of the reasons are true) and sending the unlock link, which again, still doesn’t work. The lack of service and support provided by Snapchat is so very frustrating. And it’s not just me. Twitter and these reviews are flooded with people disappointed in their experience with your so called “support”. Please do better. It’s embarrassing for your company that so many people have reached out and yet nothing has changed..Ka SingerVersion: 11.13.0.25

Update review 🤢I am sorry but please go back to the previous version. I have had Snapchat forever and this is the worst possible update. I do not need 5 screens to show everything! I seriously am so disappointed the black tool bar at the bottom is not useful at all. It does not need to be there and it was so much better to just swipe 3 screens. I do not need a screen to find my friends on snap maps it was so much easier to use the camera screen and swipe up. I’m sorry the update is just not aesthetically pleasing anymore. The black room bar at the bottom is pointless. The 5 different screens is just too much!!!! It was so much better when it was 3!!!!! Also the wag that it’s like zoomed in on the chat bar is so weird. Also like where do I search for more filters! It’s not at the end of the filters line anymore! Also the discover bar is pointless. Like why is there even a screen like that it was way better when u valued just press a button and go there from the stories tab. It honestly wasn’t even an update it just made it way worse. Why add more stuff when the previous version was perfect! PLEASE go back to the previous version!!!!! It was so much better with the 3 screens, and get rid of the black tool bar it’s so stupid!!!! I’m disappointed and want the old one back :(🤢👎🏻.BelllaaagVersion: 11.2.1.0

LET ME USE YOUR APP ON MY IPHONE 11I AM HAVING THE SAME PROBLEM AS SHRILLEX - THE REVIEW BEFORE MINE THAT WAS POSTED MONDAY. Yesterday at approximately 3:00 pm i was logged out of my snapchat account and would not let me log back in, so i tried to log in on multiple devices and would not let me. so i logged into my backup account i have had for a while now and it LOCKED that account seconds after letting me login. so i thought to myself this is ridiculous i shouldn't be dealing with this and made a new snapchat on my phone which it let me do and let me login and add friends and talk to them for maybe FIVE MINUTES before LOCKING MY NEW ACCOUNT as well. i figured it was just a one day lock or something so i waited 24 hours before trying to login to snapchat and still nothing for any of the accounts. so i went to snapchats help website and turns out they PERMANENTLY LOCKED MY NEW ACCOUNT I JUST MADE AND MY BACKUP ACCOUNT. and it tells me it cant even find my main account that i have had for YEARS. i have over 2000 photos and videos AT LEAST that are not saved on my phone. so i am upset about that, but i am even more upset at the fact that snapchat won't even let me use their app on my iphone 11, like it won't let me login on snapchat nor will it allow me to make a new snapchat. this is ridiculous and i am VERY UPSET. PLEASE FIX THIS..TrinlivemadVersion: 11.56.1.33

I was unlawfully Perma bannedI was banned without warning and lost 6 years of memories. I have a medical problem with severe memory loss as a side effect. This has emotionally devastated me as I had thousands of pictures and videos that are now permanently gone. They gave no reason other than “I violated terms of service” which I did infact not. I lost all contact to my friends as I moved hours away from my hometown and this was the only way for me to have human interaction with my past. I just wish I could get a response as to what I have done so wrong that they perm deleted my account and made it so I can’t make a new one. I can’t afford to buy a brand new phone and get a new number to make a new one which would only solve one of my major 5 problems. I know the policy is that they will not unban a deleted account but I genuinely don’t think I did a single thing wrong. I know this is a “millennial problem” but Snapchat was a huge part of my life. If it was a problem with some of the memories deemed “inappropriate” to Snapchat’s guidelines, I will gladly remove said pictures and videos but again I don’t think I had anything that violated those terms. This has to have been a mistake. Please I am begging you to allow me to remember my past and have some contact from my friends and family..Austin Ciacchi 2Version: 11.54.0.39

UsernameBe able to change username please !!......................../.Version: 10.54.0.31

Poor quality photosApp needs to be updated to collaborate with iPhone XR. Pictures are coming out very low quality. Please fix!.Maddie.vdgVersion: 10.52.0.23

New Update LayoutI think almost everyone can agree that there’s no need for people to know if a picture was from your camera roll or not. It’s bulky and ruins some pictures or videos made for aesthetics or well any reason in general..Random383782738549Version: 10.54.0.31

Terrible updateI dont know why snapchat added the new black navigation bar it’s honestly terrible please remove it.BIGDRIPPAYKTVVersion: 10.79.5.81

Literally ew.Can you please get rid of the newest update. It makes the app look cluttered and gross. I’m considering deleting it because of the headache it’s giving me. I feel bad for whoever designed it because it wasn’t good..NaomisophiiaVersion: 10.79.0.70

UsernamePlease let us change our usernames, we weren’t thinking straight in grade 6.Shay.tmVersion: 10.82.0.73

UpdatesHello, I saw that you guys have come up with a new update and I’m not a fan of it. I was reading the reviews and a lot of what we ask for have not been incorporated. Updates such as; dark mode, live-streams, the changing of usernames, adjusting to the iPhone XR photo quality, being able to hold onto a snap & mark it as read or not, a button where you can “send to all streaks” instead of clicking on all their names, would’ve been great. I’m hoping for a better update soon pleasee and thanks.A.JustSayinVersion: 10.79.5.81

Not compatible with iPhone XRPhotos are very low quality and super zoomed for no reason only on the Snapchat app. Needs to be fixed ASAP. It’s been like this for a very long time. Unacceptable.._4udr3y_Version: 10.52.0.23

Kinda badWhen i look at a story it still says i haven’t opened it which is annoying because i am in this girls private story and i enjoy her private story except she posts a lot and so essentially i’m tapping for like 5 minutes trying to get through especially when my wifi is bad which is annoying. also u need a dark mode option because when i wake up in the morning to see if any hot guys snapped my i’m literally blinded bc it’s so bright when my screen is dark as heck. maybe the layout could be prettier also because it’s kind of ugly and it scares me. i don’t know maybe stop doing a bunch of changes and fix what u messed up. no offence though ur making money. i respect..YeeeeenawwwwwVersion: 10.56.0.23

ListenToMeThe new update is so ugly and it doesn’t allow me to peek before I decide to reply to a chat which is annoying. You guys can ‘fix bugs’ without making the layout horrendous. 0/10 do not recommend the updated version..Ratalia mouseVersion: 10.80.0.70

Please fix iPhone XS Max zoomed in cameraIt makes it really zoomed in and blurry PLEASE FIX!!!.Snapchat164828373Version: 10.52.0.23

Need to change layoutPut it back to how it was. i hate the new layout it sucks so much i don’t wanna use snapchat anymore.JenniferawelchVersion: 10.76.5.67

Change it backI got an update and I have an iPhone but it makes my phone look like an androids and I strongly dis like it I can’t slide on to chats anymore it’s really inconvenient and frustrating.Sunnyholly1Version: 10.76.5.67

The new update sucksI’m sorry but this new update is absolutely terrible. I miss the old Snapchat where everything was easy. I’m not a fan of the bar on the bottom and how you can no longer swipe down to see the map. Everything it’s cluttered and doesn’t look organized. Just being honest, sorry. I want old Snapchat back.BbberuesVersion: 10.80.0.70

Iphone xrCamera quality is awful on this iphone. super frustrating, please update.Meli 136258278Version: 10.52.0.23

Glitchy UpdateSnapchat has always worked really well for me, but the latest update makes it unusable. I can’t load filters without it crashing and I can barely stay in the app long enough to send a snap..ChestneymVersion: 10.79.5.81

WowSnapchat was good. This new update is trash. The amount of un-skippable adds I have to go through every 10 seconds to watch stories or even the Snapchat verified stuff is horrendous. If it doesn’t change I’m 100% uninstalling I don’t need Snapchat to text people and that’s pretty much all it’s good for. Upsetting..ToxxiK_JayVersion: 11.38.0.38

IPHONE X’S ARE NOT GOODSo i have the xr, and my camera is fine. but on snapchat it’s zoomed in and blurry. it’s so bad that i can’t even take one good picture. fix it soon please. like. really soon..Reddiva05Version: 10.58.1.1

Change the UpdateGo back to the old update, new update is lagging, take away the black bar at the bottom it is useless and the old update is easier to use.KekeShamVersion: 10.87.0.69

Not workingI rated your app one star because ever since the recent “bug fix” update, I can’t load my snaps, tap on settings, or go to my stories. Today my snap page says that I don’t have any snaps and I have to delete and reinstall Snapchat every time I want to send streaks! It is really annoying and I need you to fix it really soon..Backward boyVersion: 10.68.0.63

Not itApp was decent until the last update, it looks disgusting and the layout makes me want to delete it. Go back to the last version without the gross black menu along the bottom..Legitgamer6969Version: 10.87.0.69

UsernameI love the appp so much but recently updated the app and i got this UGLY bar on the bottom of my screen! It’s kind of useless and i think it’s a waste of space and energy! for love of gosh just take away the bar!.MasscaragirlVersion: 10.86.5.75

New update sucksThe latest update version is bad 👎🏽.AdemjrVersion: 10.83.1.69

CHANGE IT PLEASEThe new update is HORRIBLEEE, it won’t let me half swipe to see msgs like idk what you guys were thinking when you were making that change and whenever I wanna msg someone I’d usually jus slide to msg them but nooooo you guys had to put the stupid map there😡in conclusion I think you should change it back cuz I’m sure I’m the only one who hates this update😑..RN1234456789Version: 10.80.5.79

Black bar 😾Bro please get rid of the black bar at the bottom i’m literally begging you it’s so bad pls.Jimmy😼Version: 10.88.0.60

Not compatible with iPhone XRSeriously considering deleting the app because it is nearly useless on the iPhone XR. Photos are way to zoomed in and poor quality. Please fix this..Amyy_123Version: 10.59.0.15

EhThis update is UGLY. the bar is UGLY. all we want is to change usernames, not relearn the interface.Clio242Version: 10.88.0.60

Stop doing dumb updatesThere’s updates snap users have wanted since time and we write what we want in the reviews. You guys just keep changing the format of snap and keep making it uglier and uglier. Pls stop.@glamby.roVersion: 11.38.0.38

💓✨🥰🧚‍♀️disgusting✨🤩💞😻Get🤩✨💞rid💕🧚‍♀️✨of😻💗this🥰✨🧚‍♀️update💞❣️🧚‍♀️💗✨.KawaiikatsukiiVersion: 11.2.0.73

HELPMy account has been locked for no reason and when i created a second account it locked it too... i can’t use snapchat anymore because of that...when i try login and i enter the account it logged me out 1 second after i login.. please help... my username: riooo_71.Alexis RiopelVersion: 10.81.0.71

UpdateHate the new update change it back please. No one likes it..KvbbbVersion: 10.80.5.79

New updatePlease get rid of the new update. Ever since it came out there have been so many problems with snapchat. Example: can’t log back in, can’t send snaps, snapchat keeps crashing. Also sometimes when you’re trying to scroll down it goes onto snap maps. It also doesn’t look very nice. Please just bring back the old snapchat..LuisSire123765Version: 10.79.5.81

IPhone XRPlease Snapchat it would be pretty ideal if you released a fix to the iPhone xr and other iPhones that have issues with the camera on the Snapchat app honestly it’s ridiculous that it’s been a year or 2 since these phones were released and there is no fix or solution to this problem absolutely ridiculous Shame on you Snapchat.ItsbelowzeroVersion: 10.72.5.69

Fix the camera qualityIOS 14 update sucks and ruined camera quality on sc.It looks normal until you take the pic it turns light and not as clear as it was. Fix it or I’m just going to use IG!!!.IOS 14 update🙄Version: 11.1.0.65

Keep getting error saying oops cannot find matching credentialsI still can’t sign in Ik for a fact my password is right I even changed it to try I restarted my phone uninstalled app restarted it and I keep getting the saying as soon as I press sign in “ oops, cannot find matching credentials” can u guys fix that for me please? I need to get onto that account there is really important stuff on there and this has never happened before.Emi1y.kysVersion: 11.38.0.38

App appearanceWhy did you guys make the app so ugly and change everything.TeEn1029Version: 11.36.0.36

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