Snapchat Customer Service

Snapchat Positive Reviews

PLEASE LOOK I HAVE 2 suggestions!!!! 🚨🚨Hello Snapchat! I have two suggestions for you to consider. If you would get back to me, that would be greatly appreciated. But I understand how busy your company is. So my first suggestion is whenever somebody posts on their story. I always feel the need to like text them and say, “Looks fun!” Or if its like a vacation post say “woah” etc. Do you think adding a comment or like button for stories? Maybe you can have a feature where you could turn it off and keep it on, for people who don’t desire to have it. My second suggestion is I would really love for me to be able to pick up my best friends list because it would be really nice to have like my most important people like on it instead of like just the people that I snap the most. Because it also could be like how fast they answer me. I’m sure you’ve gotten this request but like I have this random girl on my best friends list, and like I would rather have one of my good friends. Thank you so much for your time, and please take this into consideration. Have a great Super Bowl Sunday, and thank you so much for reading! My user is emmy_j3336.Grace7252525Version: 13.27.1.0

Pretty great app for talking, but i think they should add moreThis is my first time writing a review for a app, so i’m just trying it out and hoping Snapchat takes this suggestions. So this app is pretty good, you can add multiple friends, use funny filters and etc. It’s a great talking app, and it’s something I use in my everyday life, talking to friends and keeping up my streaks. I’ve seen the new updates like Snap+ which i think is cool but not necessary, though I do like having it. Something that popped into my mind though is them maybe being able to have a button that can clear all saved messages (bc you can save things into chat and it won’t get deleted after 24 hr) instead of going through the chat and unclicking all of them. I think this is useful for someone who wants to start a fresh chat or doesn’t want to have past convos on there.(Ex: Their past convos w their ex that they still have added or smth and they are too lazy to go through months worth of convos). I think this would be a cool feature since I honestly don’t want to go through all the trouble. I know they added a button that can automatically save all chats so why not have one that does the opposite you know? But other then that, i think that’s it. Irs a pretty cool app and even though some people might have trouble with it, i like it as long as you’re careful not to add creeps and stuff.Jolena.TVersion: 13.23.0.34

Innovative but pushyI’ve had Snapchat now for the better part of 10 years. I have used it practically daily and these are my thoughts. The Good and bad. When it comes to their logic components that allows you to face recognize and create fun and meaningful experiences through their content, it’s beautiful. The concept of a daily streak and check ins for your friends and family is number 1 to me. I couldn’t be happier. However, I’m not interested in syncing my contacts and it asks me every three days at this point. There is no setting to permanently disable that prompt. It will send you a notification to find new friends, “people you may know.” Showing exactly when your friends make a new friend without you. Cute if you were anywhere near them at the time, they have location services, best part is the notification will not go away until you click to see who they recommended. Lastly, now that they include a TikTok like news and story board for content creators it very awkwardly shows content that is built to be scandalous. They really try to “capture the eye”if you will, and it really turns me off from exploring the entire portion of their app. They push it on you by loading that page first when you open the app sometimes. Please stop that. There is never not a half naked woman or man in the first four recommendations..Yoco135Version: 13.24.0.38

Al get rid of it snapchat or we are all deleting this app!I woke up yesterday morning with the new bot thingy but it knows everyone’s location and can see blank screen snapchats.. even if you send a black snapchat it’ll tell you “ nice this that you have “ or whatever it is that you DID NOT show in the black snapchat that you sent.. even if you press cancel and not accept the bot thing it’s still gonna pop up and believe it or not it’s collecting data from everyone.. it can’t be deleted from snapchat because we are all being stalked maybe it’s something from china but still regardless i no longer want this app it’s collecting all of our information and it can tell you the closest restaurant to you?! but yet it claims it doesn’t have your precise location it’ll say it never said that etc well it does and it’s working with law enforcement i haven’t talked to mine on my snapchat this is just what i’ve seen.. i recommend nobody use this bot.. because if you do anything wrong or say anything wrong and etc it’s gonna turn it over to law enforcement be careful.. next thing you know you’ll have the cops at your door.GracelandckellyVersion: 12.30.0.42

Nya CordellSnapchat give you filters and you can send photos to your family your friends and they can be cute filters they can be funny filters you can also Watch videos you can skip forward and backward on the videos by clicking each side you can add friends you could have a snap streak with someone you can see how many snaps you've made by clicking on your profile and if you snap someone a lot when you click on their profile it'll say Bestie and if they click on yours it'll also say Bestie you can also call them on snap and use filters while you're doing it and when you add people from your contacts it'll save their name on there it also tells you if they open your snap or it if it was just delivered and they haven't opened it yet and if someone tries to friend you sometimes it'll say you have one mutual friend or you have a ton and sometimes it says you have none you can also search up your friends you can customize your avatar and you can also have restriction so if you're younger then the age limit you can have parents restrictions and that's only some of the features..Omg let me not get this appVersion: 13.43.0.44

SnapchatI love Snapchat don’t get me wrong but the fact that it won’t choose my videos for spotlight is absolutely unacceptable. I am not doing anything wrong, so what’s up Snapchat? I love how there’s any entertaining Snapchat stories and entertaining videos how to get to chat with my friends, but it’s still confusing on how my videos won’t get chosen for spotlight, it all started when I took a single bite out of a cookie is that why am I doing something wrong and I think it’s unacceptable because you guys think that biting into a cookie is inappropriate! So this is not fixed I will be deleting Snapchat and putting a bad review and if you guys wanna stop testing, TikTok is going to become even greater than or greater than y’all already you guys used to be the OG now you guys are the bums. So if this is not fixed, I will be deleting it. If you guys don’t stop this time it’s gonna become even greater Instagram is become even has used to be the OMG but now you guys boring. So I hate to say this, but you guys need fix this immediately. Sincerely the person that wrote this..302.sophdawgVersion: 12.48.0.58

Not sure whats going on with the UI design these daysI keep seeing various UI changed here and there happening that are subtle. But theres still some things I don’t get the point of. Namely the obsession with putting things at the top of your chats list with friends. First it was the AI, which is still there to this day, despite many people finding it annoying and ridiculous since you can’t unpin it without Snapchat+ (which frankly just screams money grab). And now, ive had a massive uptick in frequency if the ads that appear at the top of that list. For the longest time I’d get a couple maybe throughout the week. But now I’m getting them almost every time I open the app throughout the day. What are we aiming for here? Surely snapchat cant be in that big of a hole for money (if one at all) that they have to slap ads everywhere. It just feels like a social experiment that the devs are playing as a psychology study to see how annoyed its user-base will get. Nothing feels like it’s a development goal, it’s just a random tweak here and there, and even then, not everyone gets it, sometimes ever. Ive had UI changes that have been skipped over for me. It’s just a lot of changes that seem like something to say “we did stuff”. But for what purpose?.Comander foxVersion: 13.33.0.51

“temporarily disabled”My snapchat was locked on my phone for some reason MONTHS ago and it said it was temporarily disabled so i did some research and found out it would only last ab two weeks, i was fine with that and waited the 2 weeks when i tried to log in after about the 3rd week it said it was still disabled, i don’t even know why my snapchat was disabled but i clearly did something to get locked out, then i had done some more research and i can apparently go on the website and unlock it so i went to go do that weeks ago and it said it was unlocked but i still couldn’t log back in, i tried again today and tried to unlock it and now it won’t even let me unlock my snapchat through the website it keeps saying “generic_failure” and i can’t even make a new account because everytime i try to it says “Due to repeated failed attempts to other unusual activity, your access to snapchat is temporarily disabled” i’m so over this and i hope snapchat dies down and a new app starts because it’s pretty disappointing that this app doesn’t have a phone to call to talk to a real human being about getting it all sorted out. 0/5 stars..Mystery smilesVersion: 12.64.0.39

Stop Pointless Notifications and AdsI’ve been using Snapchat since 2013. I’ve seen just about every update that has came out, but lately, the updates are just pointless. Stop putting advertisement in my chat messages. I do not want to see advertisements in my chat messages every time I open the app. This type of advertisement is very annoying and I do not want to see it. Do better. Especially for things that I wouldn’t even buy. Also, I’m tired of getting a notification to add someone on my snap who isn’t even a friend. I’m tired of getting notifications to look at spotlight. I do not want to look at spotlight. I do not want to add people who are not my friends. The app will not stop giving me suggestions for things I do not care about. There is nothing in the settings to stop it from showing me suggestions of “friends” that aren’t even people I know. Every day I get on Snapchat there is a red notification trying to get me to add random person or check out random videos. Snapchat is supposed to be for showing your friends quick videos and funny things in a quick way. It is too flooded with public profiles and pointless videos to make you keep scrolling..Robot6527Version: 13.19.0.42

Overall good app igI really like Snapchat the only thing about it is it’s messy and what I mean by messy is it shows when you take a screenshot or when you screen record like on ft or it shows if you took a screen shot or recording of your friends profile but other than that it’s really good and obviously you don’t want the app to be messy and send the other person a notification if u did take a screenshot or record but if you don’t do it and remember that it does send a notification the app is really good and I like that you can take down story’s and you can also view your mutuals stories in your find friends if it’s at the top and you can set your own stories to just your friends can see or the public which would be people in your find friends. I recommend don’t add people you don’t know because you can learn a lot about a person through Snapchat so if you and the other random person don’t have any mutual friends together don’t add them. It’s the safe way to go but if you guys do then that’s your choice to make if you think the person is a good person to have added if they are friends with your friends..Jariyah🙈Version: 13.46.0.52

$NA₽¢HAtAs a 90s baby growing up witnessing & experiencing the social media boom Snapchat has a very special place in my HeArt. A lot of apps have changed overtime & are always trying to upgrade & perfect themselves but for the most part Snapchat has stayed very simple easy to use with a tone of cool features. There’s not an app that can compare to recording videos & using filters different themes backgrounds timestamps & locations. Snapchat is super fast & easy to use in the heat of the moment of things haha. Whenever i find myself out recording or taking a quick video i don’t even use my normal camera on iPhone i literally go to Snapchat everytime for everything. Thanks to the Snapchat team for keeping our photography/videography easy & simple. i have to be honest there’s 1 problem for people who into celebrity gossip/drama there’s a lot of clickbait on the main pages though LoL. im not into that sort of thing and use the app exclusively to communicate with friends & make memories so i have 0 complaints. Most definitely my favorite app of all time - Nature 💜HeArt.$£€€₽¥Version: 13.31.0.47

AiThis is ridiculous. The AI bot is tracking you and is using your voice for spam calls. You cannot remove it. It pins to the top of your Snapchat, it’s very unsafe I wouldn’t recommend to your kids. Snapchat is an awesome app but they need to remove the Ai bot I don’t want them to save pictures of me, recording calls, looking at my messages, having my location, finding my school/ work, and knowing the names of my friends. I understand why snapchat added the Ai bot. It’s for people to talk to someone, that the Ai bot responds in seconds. There is no need to have it when there is numbers/ other apps that people can talk on. (If they need it like depression anxiety etc) I use Snapchat daily but they need to remove it they are ruining there own app. People have tried to delete/ remove it but you can’t. Also this issue has been on the news and has many articles if you look it up. Snapchat is ruining their own business, also taking the fun out of the app. I know many people have deleted it because the Ai bot is stalking them. PLEASE REMOVE!!!.Leggie and areyVersion: 12.33.0.36

I LOVE IT!! But…I love the app!!! I use it almost every day or whenever I get the chance or in my free-time. This app is great to chat and call with friends bc you can also use filters while on call, or you can simply just get on the app, press the little smile emoji at the bottom, and choose a filter!!! so basically the point is that I love this app, but I would honestly read it like 4 - 4.5 stars, bc there is one thing on this app that they added recently that creeps many people, including me and my family out; the new AI chatbot. There has also been proof of someone asking it where the nearest drive-through is, and it showed him the exact directions. Thing is, he asked the AI chat bot how it knew where he lived, and the AI replied that it didn’t know where he lived. And at that second, he knew he knew where he lived. And it knew his location without even telling it where he lived. Anyway, I would definitely rate this app a 10 out of 10 if it wasn’t for the AI chat bot. Thank you for reading, and I hope you have a great day..☁️ C L 0 U D ☁️Version: 12.34.0.28

The new bitmojis are so ugly now that they need to change it 😠When it was October (last month) when Snapchat updated it to abomination of a Bitmojis, when I went on to Snapchat and saw this I told my friends about this and when they went online they saw this and all of them said It ugly. Snapchat says that these Bitmojis are “more expressive than ever” and got refreshed. But what I think is that it is “defreshed” and looks like an abomination that when the new 3D Bitmojis came out it looked like I got plastic surgery and the last 3D Bitmojis I didn’t mind and thought I was alright and good but these Bitmojis look ugly now that when I send my friends bitmoji things now when I send them it looks like these new ugly plastic surgery, and less detailed, before this it was still the 2D Bitmojis and I don’t know why they removed the 2D Bitmojis because they are much better than this abomination, and I really missed the 2D Bitmojis so Snapchat if you see this AT LEAST bring the old 3D Bitmojis OR THE 2D BITMOJIS back because this abomination is trash and uglier than ever but overall besides the bitmoji stuff the app is good.THE best NumbersVersion: 12.60.0.57

+9I love Snapchat. Snapchat is the best thing I ever got. For my kids obviously. It’s a very good communicating system for me and my kids and in a fun way you can show pictures and try on filters. What are very cool. As a mom, I would like to see my kids location so you can keep your location on or turn it private to show it to a few people you have to go into settings, but it’s very good. It helped me for a lot of things text and see if they read it or not. They would pop up to see when you opened it. And you can make a cool avatar what looks exactly like you you can name your friends pin your friends everything what text message does does but everything better you can call and still have a filter on the Wi-Fi. You don’t even need it it’s amazing. I love it. Definitely recommend for 9+8-year-old should not be having Snapchat but I definitely think a nine-year-old is definitely responsible for it. I have a 9 year -old and a 10-year-old. And a 11-year-old. Hundred percent one of the best apps created!!!.I would read thisVersion: 13.24.0.38

BugsFix the story bug. When I open my profile it just glitches out until you can’t scroll up or down anymore. You can’t tap on any of your private stories, and if you spam tap and somehow manage to open it, you can’t add or remove people from your private story because it just says something went wrong and to check your connection. Yes, I did check my connection, yes I’ve tried this multiple times. The glitching continues down to the bottom of the profile page, which means you also can’t press any of those buttons. Its become pretty annoying, and I’ve gone as far as deleting the app twice in hopes of fixing it. I’ve restarted the app countless times, I’ve restarted my phone, and then I decided to delete the app. Nothing has worked. Another thing, i believe people should be able to delete the AI from their chat feed without buying Snapchat+. A lot of people are creeped out by it. Personally, I don’t have a problem with it but it can say some weird things. Some people like to have it so it shouldn’t completely disappear, but a user should have the ability to delete it on their end..N1gh7m4r3.19Version: 12.30.0.42

Timeouts/ Locked AccountsI love the interface, and user friendly format and layout along with the features inside the application, however I have had numerous accounts permanently locked which resulted in losing 100’s of contacts inside the app as the app itself does not give you the ability to save your internal Snapchat friends outside of the application. I was permanently locked out of numerous Snapchat accounts for legal quantities of cannabis in a recreational state which has a medical cannabis pilot program in place as well where I am legally able to possess 5 OZ’s of cannabis. I never possess more than my legal allotment nor have I ever taken a video of more than just 1 OZ of cannabis which is recreational legal in the state I live in. Finally, I am from San Francisco as I was aware Snapchat was formerly located in San Francisco. Along with this I was living in San Francisco in 1996 when it became the first state in the country to adopt a medical cannabis program with proposition 215. Even if I would just be able to retrieve my lost Snapchat contacts/ friends usernames that would be a tremendous help. Due to that issue that is why I only rated the application 3 stars and not 5/5..124710Version: 13.38.0.48

Amaze_IngThis app is totally amazing. I am only eight years old and I can have Snapchat one time I had Snapchat and I was only six years old but I gotten it taken away because I was looking at other peoples accounts My mom didn’t allow me to look at other peoples account, but now I can have my own account and chat with my sister and my brother and the AI. and I absolutely love Snapchat. My sister is 18 years old and my brother is 13 years old and they have Snapchat and I can chat with my sister and brother on Messages or on Snapchat and I also love the filters. OMG they are so amazing I just love them. So, so so so so much. I just left the filter so much and especially the ones with your avatar in them and like make your face so silly and pretty other stuff anyway I love you guys so much I love you guys developers to you guys are the best and thank you for reading my request. A.k.a. review. Love you guys bye-bye oh one more thing this whole thing was the truth. I love you bye-bye. and I don’t look at other peoples account anymore.Harlow marshmallowVersion: 13.9.0.40

Snapchats an amazing app but spotlight needs a lot of workI’ve recently joined Snapchat about a year ago and it’s been a nice way for me to communicate with others. I will cut to the point by saying that I think that y’all should lower the restrictions and guidelines for spotlight. I get that are trying to have different forms of entertainment but when it comes to making it on Snapchat, it’s really hard. From personal experience, since I can’t have TikTok I choose to post my edits on Snapchat spotlight. Every single time I do this however, it is never chosen for spotlight. My edits literally have nothing wrong with them and they have my water mark with my sounds. I find it a little annoying how I can post these edits in every platform but Snapchat. Considering the fact that Snapchat is one of the most useful and popular social media platforms, I suggest making the choice of lowering these restrictions into consideration. ( Sorry if I sound like I’m being rude I’m just have a lot to say! ) also can y’all allow users to see how many likes they get in there snaps on spotlight ?.Willie and the hamstersVersion: 12.28.0.27

Great, but the community and moderation..This app is overall great, but I definitely have a few complaints. The app isn’t the smoothest and is sometimes laggy, but that isn’t my main issue. My main issue is how awful the community has gotten and how moderation has done nothing. The community used to be fantastic until a few years ago. People used to be kind and very friendly, but now it’s all just people wanting to send streaks (isn’t that bad or breaking any rules but kinda sad), asking “wyll” 2 minutes into talking (not rule breaking but really annoying), asking for nudes 5 minutes into talking, sending unsolicited nudes, and a lot of people have became very rude. It’s not Snapchat’s fault, but the way moderation has handled it is so disappointing. No matter how rude you are on Snapchat or how many unsolicited nudes you send to minors, there is a high chance you will never get banned. This is horrible for the community. This is how bullying starts and this is how people get groomed. Love Snapchat, and as much as I think they should fix the lag, they NEED to step up with their moderation. This is a multi-billion dollar company, they can do better..Ezra 🎀Version: 12.94.0.39

I really dislike the 3d bitmojisThe full body one for your profile was fine. But now for everything? Next thing you know they’re going to take over the stickers.GreennekocatVersion: 11.92.0.36

BRING THE OLD BITMOJIS BACK✊WE NEED THE OLD BITMOJIS BACK NOW.TaylorswiftSlays4everVersion: 12.56.0.58

3d bitmoji…I’m sorry but the new 3d bitmoji is ugly af the 2d version looked waaaay better 😶.Pame!aVersion: 12.10.0.37

Fugly bitmojisThe new bitmojis are hella ugly. Bring back the version before OR at least give us the option to change it between different versions (but I don’t think anyone likes the new look). Seriously, who thought this was a good idea? Please read the reviews and take into consideration our opinions. It can’t be so hard to revert back to the previous bitmoji style..EaudrucheVersion: 12.54.0.61

Outfit changeHello, I’ve been trying to change my Bitmoji outfit but it keeps saying “Something went wrong. Please try again later!” But my wifi is working and I’m still not sure why it’s not letting me change my outfit..TiffCoslolVersion: 11.92.0.36

Is not inappropriate and helps text peopleIt is not inappropriate at all and helps text your friends family and other ✊🏻✊🏼✊🏽✊🏾✊🏿.Ggshfcvshbsg dkgy set kdhfVersion: 12.3.0.31

Great appOnly thing that kind of sucks is that there are sex bots that come from time to time.I jope you enjoyVersion: 11.94.0.33

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 13.92.0.49

Snapchat Negative Reviews

Security issuesSnap was an alright app for the most part until i started having issues with my account now i understand that if you log in and out to many times it takes that as suspicious but i only had 2 accounts one was my old account i logged into every once and awhile because ive had it for years so i like to go back into my memories and then another one witch was my main, after a bit i started having trouble logging into my old account and I thought maybe because I haven’t logged into snap on it in awhile it might need me to re verify or what not thought to myself I’ll do it later logged back into my main hour or 2 later I go into snap and it says that my device is permanently banned and I trouble shooted and it said that nothing could be done so I emailed snap telling them that I think I got hacked and all they said to my response was “ We understand your frustration and we’re sorry for the trouble. We’ve looked into all of the available information, and unfortunately we’re unable to provide any further assistance. We won’t be corresponding any further to this conversation, and apologize for any disappointment this may cause.” Like good to know that any sensitive information I have on my account is probably in the hands of someone else such as my passwords family photos ext….Mr.savageEliteVersion: 13.13.0.40

Poisonous feedI’ve used this app for more than a decade now. I’ve seen it’s beginnings and remember being warned that nothing get’s deleted forever and hearing about the bad things people done, so I always kept my head on straight and used it wisely. Well, as the app had developed and introduced these public stories the bad things now outweigh what I once considered good. For the past 5 years I have had nothing but political and sexual public stories be flashed in my face as I try to navigate to my stories feed to see what my friend’s are up to. It’s non-stop, all day. I have to constantly hit the ‘Do not show this’ button on all of these poor girls who desperately try to get their fame by showing off their bodies that I want nothing to do with and constant political pages trying to sway me to buy into their garbage. I didn’t download the app for this and I’ve just had it, if I don’t want my future kids to see this stuff, so why should I continue buying into it? I wish I could continue staying connected with my friends on this app, but I can’t allow myself to continue being sucked into it. There is seemingly no filter to it, and you know that it is done on purpose. This isn’t what people want, this is what you are forcing these poor kids like me to grow up seeing. It’s not right. Not right at all..Ted503Version: 13.7.0.46

The ai thing and bitmoji update…Don’t get me wrong it was a decent app in like 2021 and 2022 but the app has changed so much…the ai thing is creepy and just weird in general and I don’t like the ai feature at all it is weird..😭 like when u talk to it they know everything and I had my location off and it still knew it and that’s actually creepy and I don’t think it did any good for the app at all, no one wants to talk to that ai unless they are just lonely tbh!! And the bitmoji…girl don’t get me started! Those bitmojis have to go because my girl looks messed up!! I’m gonna just take my bitmoji off atp.. bcz she looks deformed! Her face shape and eyes and everything just look off and it’s to detailed! BRING BACK OLD BITMOJIS!! Please I’m begging atp I’m sick of opening the app to see that creepy…ugly…horrible disaster! I don’t think y’all are doing anything better for the app and it’s not a big impact on the app… now if the bitmojis was still the old ones and if the ai thing never existed this app would be 5 stars and a lot more people would be happy if y’all changed it back everyone is upset with the new update including me.. it’s a trending tag on tiktok and many other apps one of the tags being #snapchatupdate #bitmojiupdate I just think y’all should change the bitmojis back, I feel like people would be more satisfied..Alex they/themVersion: 12.54.0.61

I have had snap since it first came out…I have had the same Snapchat account since Snapchat came out over a decade ago. Someone reported my stories (I was NOT doing anything against the rules AT ALL) just regular everyday snap activities and since that person did that, my IP address on my iPhone has been temporarily suspended “due to unusual activity” It’s going on almost 6months now. I have contacted snap support more times than I can count & im so frustrated. I am able to log in on my friends phone so the account is not suspended it’s just my IP address. I’m really upset because Snapchat was a big part of my daily Routine. I have memories saved from when memories were brand new addition to the app. I just want to be able to use Snapchat again. I’m frustrated with how unhelpful and unreliable snap support has been since this incident occurred. At the very least I’d just appreciate a time frame for how long it will be before I can use my Snapchat on my phone again. Overall I LOVE Snapchat but with how big this app is their tech support should be a million times better. I have so many valuable photos, messages, videos on my Snapchat that I would be heartbroken to never see again. PLEASE at least allow me to know how long this “temporary suspension” will last. Snapsupport do better..Madii GelatoVersion: 12.65.1.0

TERRIBLE Support CenterA few days ago I was permanently locked out of my account with no warning and with no explanation. I have not violated any guidelines nor do I have any third party apps. I tried contacting Snapchat on every possible social media platform to which they responded: sorry we can’t help you anymore here; go to our support website. So I did. I selected the option of “my account has been locked,” described my situation and was sent a message saying “your account has been permanently locked.” That’s it. Then I tried clicking the “my account has been compromised” option. The same response. There is no other way to contact the support team for personalized help. Only got automated messages and not even an explanation as to why my account was locked. I tried to make a new account but couldn’t because my account is still active technically even though it’s locked so I can’t verify my phone number or email. I have put in a data retrieval request in hopes of getting my memories and friends back but I have not heard back from them yet. Then I will have to delete my account through the support center so I can use my email and phone number to make a new account. Apparently this has happened to a bunch of people recently for no apparent reason. We are livid..TBear1901!2000Version: 12.06.0.31

Blatant Privacy ViolationsTo start, the new AI update is a nuisance, and requiring a paid subscription to Snapchat+ to hide the feature is absolutely ridiculous. My important conversations should not have lower priority than this AI bot that I didn’t want and will never use. Secondly, I was extremely alarmed to open my memories and see that Snapchat was analyzing my entire camera roll to provide “shopping suggestions.” That is a blatant disregard to my privacy, since I never authorized Snapchat to use AI to analyze my camera roll, nor do I want shopping suggestions based off of things I already own. I find it incredibly alarming and disappointing to see that Snapchat is trying to become yet another ecommerce platform. Social media is about connecting with friends, not mindless consumerism and consumption. It’s bad enough that Snapchat has been found guilty of violating biometric data laws in the state of Illinois, but it’s even worse to see that Snapchat cares so little about protecting its users’ privacy that it will sell its users’ own camera roll data just to make a dollar. I have rescinded Snapchat’s ability to access any of my saved photos because of this betrayal of trust, but quite frankly I am considering deleting my entire account because of the direction Snapchat is heading..Abn0112Version: 12.30.0.42

This is why everyone is ditching snap for BeReal and other apps.Let me preface this with Snapchat used to be a really decent social media app to where you could control who was on your account what you saw and who you talk to. now they shove underage girls and guys down your for you page that are always half naked click baiting with their bodies. They are back to their roots where they love to tear relationships apart in terms of suggesting female stories for male users and vice versa I thought my partner was cheating on me when it said “Paula uploaded a snap. Don’t miss it” with some sexual undertone title to it but here it was just Snapchat suggesting it for him despite being in a four year relationship with me. The Bitmoji‘s are horrendous. Nobody asked y’all to change them but here you go changing them literally every month it seems. I have to file a report on anybody that I don’t want to see on the Discover page just to be able to block them because of the hide this content button no longer works. This app is toxic and it’s breeding toxicity and it just wants to tear lives apart for no valid realistic reason. I suggest y’all start ditching snap for something like be real or even just go to Instagram or something else because this app is not gonna last another two years I guarantee it..KunuriVersion: 12.90.0.43

They won’t unban you even if you didn’t do anything wrongI’ve used this app for years and even pay for the premium version. It’s always been great and I have never had any issues. At one point my significant other forgot his phone at home so he logged out of my snap account so he could log into his. The second he hit “sign out” my phone received a notification saying I’m “temporarily disabled due to too many sign in attempts”. The issue is, he didn’t even sign in and I had been logged into my account for a very long time… there was not a single sign in attempt yet I was temporarily banned from it. Id be more understanding if the ban was actually temporary, but it’s been months and I still can’t access my Snapchat from my personal phone and I’ve had to use an old junky one in the meantime. I’ve contacted support multiple times about this and they always say there isn’t anything that they can do. They’ve also told me I can unblock it through there website but whenever I do that and get a confirmation email that it’s unblocked, I’m still locked out. And even worse I’m still paying for the premium Snapchat that I can’t even access. I’ve been seeing this issue happening to tons of other people online too but Snapchat isn’t offering any help..Kaydawgg2004😀Version: 12.41.0.66

Terrible Customer ServiceYesterday, I was permanently locked out of my Snapchat account. 1) Snapchat does not even inform you what action specifically made them lock your account. 2) They block you from submitting a case/appeal if you are permanently locked out, and in my case as well as thousands of others, I know for a fact that I was wrongfully locked out of my account and I can’t even reach out to Snapchat customer support. This makes me believe that Snapchat really doesn’t care about its users. 3) I have thousands of memories dating back to my childhood that I often look through, but now I can never access them again because of this heinous error on Snapchat’s end. I have thoroughly looked through all Snapchat’s Terms of Service and reasons for permanent lockout, and none of them applied to me and I know that for a fact. The only possible thing I could think of was the fact that I was on a public wifi at the time of lockout, but even then, I wasn’t even using the app when they locked me out. Snapchat needs to do better and supply better customer service for me and the thousands of others this has happened to so we can continue using the app to message our friends and look at our old memories. I am extremely upset and disappointed..The coscino kidVersion: 12.11.0.33

Terrible security and terrible at resolving issuesMy snapchat has gotten hacked and afterwards i logged into it, changed my password, and tried to enable two step verification but instead i kept getting denied due to “suspicious activity”. i am aware there is suspicious activity that’s why i want two step enabled because my private information was able to be collected from whomever hacked my account. tried twenty times to enable two step and snapchat would not allow me. the person somehow managed to get into my account AGAIN even though i changed the password and still could not enable two step. i ended up putting a request in snapchat (still haven’t gotten a response) and i have set my account to delete. the hacker logged in once again and canceled the deletion because snapchat requires 30 days to delete an account (for what purpose? if i want to delete my account then delete it?) so i had to once again change the password (still couldn’t enable two step) and i set it to delete again. hacker hasn’t logged in yet but i’m hoping they don’t log in and cancel the deletion. snapchat get better security and get an actual helpline besides your bull ‘fill out a form’ customer service because people’s personal information is at risk.30852251888Version: 12.32.0.40

..My snapchat account of 7 years was deleted, i made it December 25th of 2015.. it is February of 2024.. they decided to permanently lock my snapchat acc and delete it. I had NO WAY to contact them as everything in their support team leads to links. I tried to put in under a different topic not relating to my problem as i could not contact them any other way. They did not answer me. I used an old support desk number, nothing. After 2 days of crying because i had pictures of my siblings since birth, memories of people not alive anymore, and had long lost high school friends and that was the only media i had them on.. i decided to make a new snapchat. i had it for 2 days & DID NOTHING WRONG. my first snapchat account of 7 years i got one report warning, then it was locked. My second account i had for 2 days.. no warning or ANYTHING & it was permanently locked out of the blue. i have sent several emails with NO response. I loved snapchat.. but you’re doing too much & have NO COMMUNICATION platform. Not to mention i am device banned.. for no reason. idk if they are targeting me or what😭 ANYWAYS.. i have convinced my friends to move to other apps and they have agreed & now none of us have it. Until snapchat can give me proper communication i am done with this app :).LexiwinshipVersion: 12.73.0.40

Worst app got banned for no reasonI’ve been on this app for a long time never had an issue until recently I got banned for harassment bullying no warning given never made or did this I put in multiple of approvals and email request no help whatsoever. I had that account for years I made a new one and got banned again for drug content. I don’t do drugs I am a retired jail officer never done drugs in my life this app used to be a good app, but they will not fix the feature of people getting banned for no reason you can’t get help. There’s no customer service I am banned through my IP address lotta memories and a lot of people I can’t see or talk to anymore because of this issue I see people doing drugs, smoking weed, and all kinds of other stuff and their accounts are up but the people that don’t do nothing wrong are the ones getting targeted this is unfair and uncalled for too many users people that join your app should be respected unless they’re doing something against community guidelines not once did I do anything then I was somehow proven for doing drug content. Once again, I don’t do drugs. This is so unfair to multiple of people that don’t do nothing wrong get rid of the AI and the banning issue taken care of this stuff is so uncalled for do better, Snapchat.Duramax_420Version: 12.57.0.61

Took them 7 years too ruin something goodNever once really had a problem with Snapchat and I mean that honestly Iv gone 7 years sending snaps receiving running up the snap score doing the streaks. It’s been a blast honestly and perfect running app. But when I decide ok I’m done I don’t need these guys anymore and I decide to make a new account like I would on any other app, for no reason should people on discord or other apps I’m connected to get notified I just made a new account. That defeats the purpose. I created a new account to start over and get away from all the people I was friends with before and the second I add a new account it suggest friends from my old account and not only that Iv gotten 3 people on discord already ask me did I make a new Snapchat account becuse the names are the same. That’s ridiculous. Iv never seen a more social media invasion of privacy and I am Officialy done with Snapchat. Like im sorry but that’s just one of those things we’re it’s like why did you think this was a good option to implement.I don’t see this being a fixable issue in the future either so this isn’t one of this “im gonna say im done and hope they fix it” y’all won’t read this lol. Anyways back to twitter and Facebook I go. Stick with my generation I guess..TH3ROUG3SNIP3RVersion: 12.29.0.34

Developers are boredI’ve been using Snapchat for years to text classmates and friends, super convenient and I like the memories function. Problem is they continue to update the app with ‘improvements’ that just make the app 100% harder to deal with. The new Bitmoji update is probably the most heinous crime so far. When they initially updated them to 3D I was like, okay, weird looking but I can ignore it. The stickers still work the same, and it’s not so ugly that I can’t stand looking at it for 2 seconds when I click on my profile. Unfortunately, the new ‘upgrade’ has turned not just mine, but everyone’s avatar into a hideously disfigured beast. It was certainly a shock to wake up to. Staring at the creature, I felt this sickness at the mere thought that someone would SEE this thing and associate it with me. I tried my best to alter it, but the options are so inhuman, I just couldn’t make it look convincing, let alone look like me at all. It’s as if there is a second, even more sinister face beneath the one it shows you, and it’s just itching to rip it off to reveal it. I couldn’t bear keeping it for a moment longer, so I promptly deleted my Bitmoji. However, the things still roam the Snapchat World and I don’t think I’ll rest until they’ve been eliminated..KilljinxVersion: 12.54.0.61

Randomly perma-bannedI don’t write reviews like this often, but Snapchat did me so dirty! If I had enough energy I’d go full blown Karen, but it’s not even worth more of my energy than this review. I posted a pic of my dog and a funny convo with my bff that was completely pg. Minutes later I find out my accounts ‘permanently locked’. I reached out to Snapchat “support” and they wouldn’t give any reason other than “violated community guidelines”. I pressed the issue and asked to speak to a supervisor and they cut all contact. I was flat out ignored. Still waiting for an email weeks later… Not to mention I applied to get my memories in a downloadable file and weeks later and I still don’t got em. Don’t think your memories are safe. Apparently you could be at risk for random unwarranted perma-ban. I lost so many pics of my nephews, nieces, family etc… Not to mention videos of my beautiful dog, Snoopy, that is no longer with us. There was no warning. 6+ years of no problems and suddenly I’m an enemy of the app… I’ve lost contact with high school friends who don’t have my phone number. I encourage anyone still using Snapchat to save your memories to your phone and find a better app. There are plenty apps that do what Snapchat does, but better. Do not trust this shady app 🗣.SomanypeoplenamedmattVersion: 12.32.0.40

Terrible!I have an old Snapchat account that I’ve had for years now it has many pictures and memories on it however I put most if not all of these pictures into “my eyes only” as it was hard to look at them and not cry or cringe or both. Just recently I’ve wanted to get them all back because I realized they’re precious memories no matter the circumstance. Unfortunately I forgot my pin for “my eyes only” and I’ve tried multiple combinations but nothings working! I saw I could press “forget password/pin” which usually helps reset the pin or password you’ve forgotten, but I can’t press it because if you go through with trying to reset the pin it will delete all of the pictures within “my eyes only”. I’d really like this to be changed because I know there has to be others that had put precious memories in it thinking they were too embarrassing and later realized they’re not really embarrassing and wanted to get them back out but forgot the pin for “my eyes only” only to realize if they reset the pin all those memories are gone! This is a really crappy feature that NEEDS to be changed as soon as possible because I really want those pictures and memories back!.T3ddiiVerVersion: 12.08.0.32

I don’t want your little ai friend. I want to talk to my real friends.I’ve been an avid Snapchat Snapchat user since 2016 and have absolutely enjoyed it. My first relationship basically started on the app so it’s been very valid in my life, I love talking to my friends who moved out of the state and being able to see where they are on the map feature but the most recent update is not it. first off I am not a lonely person who needs an ai friend, I barely have the mental energy to text real people back right now due to my busy schedule with studying, working and tending to my Sims4 people. so when this little goober had the audacity to add itself at the top of my friends list I was really not amused or pleased at all it hasn’t even bought me dinner much less a drink and now me being the very busy person that I am I have even accepted it or interacted so when I saw all the creepy interactions other people were having I thought well I should just delete it or unfriendly it but I can’t, nobody can it’s stuck there at the top of everyone’s friends list and nobody wants to be it’s friend. I’m sorry little guy you have to earn your friend ship I know you are still learning the ways of humans but this is just not it. It’s giving entitled a-hole..Beans21333Version: 12.31.0.48

No Customer SupportYesterday morning I received an email from Snapchat encouraging me to change my password due to a suspicious login. When I went to change my password they had permanently locked my account due to violating community guidelines. Then when I emailed them about appealing they told me that I need to fill out the form, which doesn’t exist unless you log in, which I cannot do since the app is locked. Then, I emailed them again only to be told that they couldn’t help me because the email I was using to contact them wasn’t connected to my account… the person who hacked me changed the email and phone number associated with the account. I explained this in another email and gave them photo evidence that my account had been hacked, told them a ton of info about my account that no one else would know, and asked them what else I can do. I still have received no response. My friends can see my account in there apps still so I know it exists. I wouldn’t care if I didn’t have 8+ years of memories saved through my app. How can a social media app have such bad customer support. No clear email, no phone number, and they are just making things easier for the hacker versus the one that actually owns the account..BakerLadyAmandaVersion: 12.73.0.40

PERMANENTLY LOCKED ACCOUNTI have had snapchat for 8 years and I loved it! I met sooo many new people and I loved posting my life. I basically didn’t even use my camera roll, I just went on snapchat to record everything and take pictures. When I tell you I had so many memories on there:( Couple of days ago I was on snapchat texting people, and then all of a sudden my messages wouldn’t send. So I thought it was my wifi. THEN all of a sudden i’m getting 15 iMessages asking if I had blocked them. So I went to iMessage to text them back to say no. I was so confused until I went back to snapchat and it logged me out and said I was permanently locked out of my account due to not following the guideline rules. I was absolutely devastated and crying immediately. I tried logging back in 100 times and it kept saying the same thing. I didn’t do anything wrong and now all of my memories and messages on my account were just vanished. Apparently someone was reporting me and so snapchat locked my account. HOW AM I GETTING PUNISHED DUE TO SOMEONE ELSE’S ACTIONS WHEN I DIDN’T EVEN DO ANYTHING WRONG?! I’m so upset and mad right now its surreal. I have tried everything and emailed and filled out an appeal and NOTHING. Like why me ? 8 years just down the drain. Unbelievable dude..BabykayleeeVersion: 12.86.0.47

Deleted For no reasonWoke up all morning to several messages from people asking if I blocked them and I went to Snapchat and open the app and it said login and sign up because I had been logged out of my account. I tried to get back into my account, but it says something along the lines of cannot login due to suspicious activity and to try using a different number, even though I was never active on my account when it was deleted, and I even asked friends if they saw anything posted that may have been posted by a hacker and nothing was posted. I have so many memories on Snapchat and so many saved and chats that I’m not sure I’m going to be able to retrieve back and I’m mad about the fact I didn’t do anything. My whole account is gone. I’ve searched multiple things about my situation and it’s gone from wait a couple minutes to wait a couple hours to wait 42 hours to wait 72 hours to wait two weeks to wait six months. I’ve contacted Snapchat so many times and they just sent me an auto generated email every time that has nothing to do with my situation. Just terrible customer service and help. I love Snapchat, but I don’t understand how they can just take my account away I haven’t done anything.Rilee2020Version: 13.8.0.47

AIGet rid of the ai, it’s absolutely terrible. it ruined snapchat in my opinion, it’s scary seeing all these videos talking abt how the ai is responding in different ways than it should. i dont recommend trying it yourself. its a bad feature scaring the world, it’s like the tesla robot situation all over again. dont recommend getting the ai or the app, it’s invading privacy. honestly the reviews now are all abt how the ai ruined this app and they are completely agreeable to. i hope one of the people who works within the app sees the reviews and videos of the ai’s. ik i’m not the only person who’s also invested into the whole situation on might what happen next, the ai’s been around all the time but never have they gotten this much attention over something so bad. it seems so crazy for me to be ranting abt the ai’s but it’s honestly js so strange. im not saying that the ai is going to show up to my house or anything but the thought of it knowing so much should honestly scare everyone instead of messing around & digging way to deep into it. be safe out there when using this app & others. this needs to be brought to someone’s attention help spread the word so we can get the normal snapchat back !.Unknown.. 👤Version: 12.31.0.48

I’ve been banned for no reason whatsoever. 🙄I had Snapchat originally for many years. I decided I’d delete the app for awhile because I needed a break from social media almost a year ago and I tried downloading it back MONTHS ago after not having it for a period of a few months and attempted to log back into my old account, needless to say I get the “due to repeated failed attempts or other unusual activity, your access to Snapchat is temporarily disabled.” Keyword TEMPORARILY. So I figured I’d reach out to customer support to try and reactivate my account and change my password since I figured somebody was attempting to hack into my account but nothing worked as far as changing the password and “unfreezing” the account through the website browser. Back to the whole “temporary” part of the disabled account message, I deleted the app again for I don’t even know how many months and just attempted again tonight to install the app and log into my account. I got the same exact message and I’m at a loss of what to do. I lost all of my memories and other pictures over the years and I’m heavily disappointed and dissatisfied with snapchats “customer service” in getting this bug or issue or whatever fixed..Obey_Rain_2003Version: 12.41.0.66

Breach of privacyWhen the AI chat bot was introduced I did not care for it. However, I recently discovered that the bot is in EVERY SINGLE PRIVATE CHAT. I have private chats with people and the AI bot is in all of my chats. If you’re a user and you have not noticed this yet, just open up a chat between you and your friend, click @ and you will notice that you can tag the AI bot, which, by the way, if you read the terms and service, has complete access to your conversations. Additionally, if you wipe the “my AI data” it does not clear the data it has collected from your private conversations. How is this not a breach of privacy? Every chat that people have is now being collected to grow the bot. Honestly, if this does not get removed immediately I guarantee that Snapchat will be facing a class action law suit. Oh, and Snapchat, you cannot hide behind the “oh you accepted the terms” anymore, Facebook has tried using that excuse and lost. Tik Tok has tried using that excuse and lost. Additionally, Snapchat, have you noticed the value of your stock price dropping dramatically? Maybe you should pay attention to what your users actually want and not try and jump on the bandwagon of “the next big thing” because this is abhorrent..Scryptic98Version: 12.31.0.48

Everyone is getting ban for no reason.I have had Snapchat for YEARS. 7+ years at this point. I don’t post much to my story the past few years because a lot of people in my life, and people I know online are getting ban for absolutely no reason. Snapchat support will not help you, you either get an automated response, or NOTHING at all. Real disappointed. I personally have a lot of photos in Snapchat that mean a lot to me, and I would be devastated if they were gone. I know a lot of people feel the same way, yet the photos are GONE. Nothing you can do about it. You can get a new phone and make a new account, but they’ll ban that account too. Snapchat actually device bans people. So if you even login to any Snapchat account on a phone that has been device ban, the account is immediately suspended. It’s even gotten to the point where they will ban your IP address. You can get ban for sm0king w33d in a legal state, but dr1nking alcohol is totally fine 🙄 Snapchat has become an absolute joke over the years. Not to mention the lawsuit in illinois over the issues Snapchat has had with peoples biometric data ☺️ Time to back up all your memories to be safe. Get ahold of yourself Snapchat. Absolutely no privacy whatsoever..Princess420xVersion: 12.0.0.31

Worst social platformIve had snapchat since 2014 so the app obviously isn't unusable. it has so many cons but there is one pro ill admit, and thats the chatting/calling feature the only thing that snapchat has to offer. the content on snapchat is terrible.. it isn't entertaining or useful or funny its just filler trash stolen from tik tok. not to mention the "meme" pages are basically just promoting onlyfans to what's supposed to be a younger audience. the bans/warnings are so bogus, i received a warning for having a medical joint in a picture.. weed is legal in my state and i am of age, it was also posted to my PRIVATE story too so i chose who would see the picture. ive seen naked women on the FRONT page i dont think my little joint was an issue, they have bigger fish to catch. speaking of bigger fish, the amount of men that have non consensually sent me their penis is uncountable and disgusting! that means kids who have this app are at risk of getting sent a disgusting picture. there needs to be better moderation to stop kids and anyone of course from getting sexually harassed. this was alot longer than i anticipated but if u are reading just use another app like instagram or tik tok or really anything else unless you want this mediocre app.Scrimmy505Version: 12.35.0.30

AI is scary and I want it removedI’ve used Snapchat for years now (I’ve had it seen it first rolled out and gained popularity) and I’ve used it for talk to friends and look at my Snapchat memories, but this recent AI update made me finally delete the app. After messing around with the AI I’ve gotten some scary replies from it, it lying, pretending to be human, know my location (even tho it allegedly shouldn’t be able to), and even being able to recognize images (Which it isn’t supposed to be able to do from my understanding). What really scared me was it telling me it did graphic design work for clients and telling me that it could show me it’s work through its website and then turning around saying it was “mistaken” and what and AI that couldn’t have a website or do graphic design. It sent genuine fear through my body. I’m scared to have this app downloaded now. The fact that I don’t have a choice about the AI is freaky. I hope this feature will be deleted. Until it’s gone I won’t be redownload out of fear. I hate that an app that I’ve used consistently for a little under 10 years is now forcing users to have this creepy feature. What a waste. I’ll miss my memories and pictures but it’s not worth it anymore.College student - jVersion: 12.33.0.36

3d vs 2dEvery snapchat user could agree that the bitmoji update is horrendous, ugly, doesnt even look human, a jumpscare, constipated, face isnt cute, and why is my bitmoji moving when all i want is to change its clothes like stop dancing im trying to make you look good. If a person could make the new bitmojis actually look good then wow, i am jealous because every bitmoji i have seen looks like its being held hostage. I get that you want to make snapchat fresh and seem like its still updating but don’t ruin the bitmojis that are the way that we personalize ourselves. Also, as a side note bring back the snapchat games, they were so fun when they didn’t glitch, me and my cousins used to play the games religiously, but now the app is ruined and there is no going back. To whoever is reading this i hope you see how I just want to help because at this point if you keep getting worse, at this rate there isn’t going to be a future for snapchat, and even if there is what are the updates going to be in 5 years, we put a photo of our heads onto a bitmoji body? We take full photos of ourselves and thats our bitmoji? Stop changing and bring back the old bitmojis and the old games. Thank you and I hope i get a reply...The REVlEWVersion: 12.55.0.61

Let us remove the AI and don’t pin it to the topLet us remove the AI and don’t pin it to the top.Music0wenVersion: 12.30.0.42

Ai are super creepyPlease get rid of the ai they are super creepy.Pupacorn1Version: 12.30.0.42

New Snapchat+I don’t exactly know how our phones work but I do understand that they are basically a tracking device and collect information on our lives. As a normal person I don’t have the time of day to read through all the pages of terms and conditions of every app. This causes me to simply just agree and move on with my life. As a avid Snapchat user who uses it purely for communication, I can’t quite see how the Snapchat+ will make the experience any better. Especially with the new features for ghost trail, story replay and others that give information on people without them sharing it to you. If feels awfully invasive and manipulative towards the idea of it being normal to know everything and anything about everyone. Sure, you can just turn on ghost mode and move on. But as a communication app, why should someone have the capability of stalking someone’s every move. I’m no phycologist but this doesn’t seem like its good for our minds. Feels more like another money grab and phycological game to make people feel like they have more control over there lives..17709202583181169302humanVersion: 11.92.0.36

EmbarrassingI love snap but the update is rlly wack i cant see my bsf list the bitmojis r 3D and ugly and i hate it a lot plus i wanna change my name but i gotta wait another year ??????.DO BETTER PLEASE !Version: 11.92.0.36

Perma locked for no reason.I was permanently locked out of my account for no reason. I have contacted support, and still have not been given a definitive answer as to why. I never had a problem with Snapchat up until now and I just want to fixed. Before I get an auto response on this- I do not have any third party apps, plug-ins or “tweaks” as Snapchat support calls it. I have never had any third party apps, plug-ins or tweaks..Eli-the-beanVersion: 11.92.0.36

Snap AII used to love snapchat and use it everyday but now that my snapchat AI is at the top of my pinned it’s just annoying. Also the fact that I can’t unpin it because I need the premium version is wrong. I didn’t ask for the AI in the first place. Snapchat is turning into one of those games you download with to many ads and then delete..Ally🤩Version: 12.30.0.42

5 to 1.The AI is invasive & makes the app unbearable to use now..👿zlVersion: 12.30.0.42

Get rid of the AIGet rid of AI we don’t like it. Nobody wants something that has access to all of our personal information. Invading in peoples privacy & forcing people to have to be a plus member to be allowed to remove it is dumb..84)!7474&Version: 12.31.0.48

Device banned for no reason??My snapchat account got banned randomly one day and i still don’t know what caused it, so i tried just making a new account but i says “temporarily disabled” its been almost 3 months now and i still can’t use the app??.Gorvy7Version: 12.23.2.38

AIThere should be an option to delete this my AI. I don’t want it on my phone and I especially don’t want it stuck at the top of the feed..CheesewhizbutVersion: 12.31.0.48

My ai appeared on my phone and won’t go awayThis feature cannot be disabled and is very annoying.KrndbdbcjfjdjsbzbxcVersion: 12.30.0.42

Get rid of the aiGet rid of the ai Get rid of the ai Get rid of the ai Get rid of the ai Get rid of the ai.Neil_McMealVersion: 12.32.0.40

💀💀Ok so it’s pretty alright but the new bitmojis are just.. horrible. I’m sorry. They are just so ugly. Like nightmare fuel. PLEASE, PLEASE JUST GO BACK TO THE 2D BITMOJIS 😭😭im begging you they were so much better than whatever the heck this is..RadishFishVersion: 12.49.0.51

3d bitmojis are hideousPlease put the bitmojis back to the normal 2d, the 3d looks cheap and so ugly, thank you:).Hallie RoyceVersion: 12.44.0.58

My AIForcing an AI onto people and then making them pay to remove it is among the lowest iq moves a business can make. I’m talking room temperature iq here. I’d say you should fire the person responsible, but they’re probably too stupid to drive home in one piece..M. T. CiceroVersion: 12.31.0.48

They don’t pay attention to reports or crude content.This is an app all used by many people. Young and old. Today I attempted to report an account that had blatant nudity on it. No, it wasn’t fashion, or lifestyle. It was people fully naked and exposed having sex. This was an account found off the reel category. I reported it and was very quickly responded to with an automatic email that said the account was fine. I checked the guidelines and it specifically said that the videos and account broke the rules. This was all the proof I needed to see that they don’t enforce their own rules or care about what content is being put out on their app. Absolutely teririble..HiggiezVersion: 12.0.0.31

GET RID OF THE 3D AFFECTI can not even express my hatred for the 3d avatars. I’ve seen so many reviews and videos on TikTok COMPLAINING about the 3d avatars. I’ll make the CUTEST outfit and it’ll just look ugly bc of the 3d avatar. I’m ok with like the pose stuff but for the actual profile pic.. it just looks ugly🤷🏻‍♀️ I also don’t like the fact that the selfie pose looks weird asf to. PLEASE GET RID OF THE 3D AFFECT OMG..SorayaisfineVersion: 12.22.0.31

Adds to friends My AI with no way to remove itI do not appreciate having My AI added as a friend when I didn’t add it myself. Also its very invasive that you can’t remove it like you can any other friend( even Team Snap Chat ). Also is annoyingly at the top of all chat lists. I am now considering deleting this app all together. Before this unwanted change I would rate it 4 stars.W0rDi#9821Version: 12.31.0.48

Hard No to AICongrats Snapchat for imposing ai without asking permission! You’ve successfully lost an account! Deleted immediately with such grievous oversight and abuse in imposing such an invasive feature with no user account preference or privacy options..The Steph MarkouVersion: 12.31.0.48

Snap AI encourages 13 year old girl to go on a romantic getaway with online predatorThe app is very unsafe for children.Ven12345678Version: 12.31.0.48

My aiGet this stupid AI thing off my pin, who does he feel like getting lined in front of my girl.Aaronpark8952Version: 12.35.0.30

My AiNo i removed the app just because of the AI.RayourVersion: 12.31.0.48

FIX THE BITMOJIAbsolutely hate the new update, you gotta change snap chat to the old bit mojis. and the ai are just creep and weird. and i am RLLYY not a big fan of the new bitmoji, and i might just delete snap chat soon if you guys don’t fix this problem...boohailsVersion: 12.54.0.61

PlsBring back 2d bitmojis and games 🙏🙏🙏.Jasmine1qVersion: 12.54.0.61

Other ppls storiesWhy am i seeing the stories of people i havent even added? I dont care! If i wanted to see their story i’d fckn add them. I don’t need quick add where i watch my stories, thanks..CaydendanielleVersion: 12.65.0.47

ReallyYour not even listening to anyone at all like we don’t want 3d bitmojis and we don’t want the Snapchat ai pinned and why do you keep having to switch how things work like stories I don’t like how I have to slide up to watch the next story my friends post I want to swipe left also so I can half swipe to pause to read stuff At least give us the option to change things instead of just changing it without asking us first because this is getting really annoying I’ve read and heard so many people talk about how they hate 3d bitmojis and the AI so if your hearing this why not give us the option to fix it or change it back instead of ignoring all of us and keep making annoying updates that we all hate.SimongamesVersion: 12.40.0.40

Snapchat failed usThe new update… the AI feature. Everybody hates it and you cannot get rid of it. It keeps popping back up at the top. Removed me ability to clear it from my feed, and no longer filters down below new snapchats. Do better!!! Listen to the reviews. Nobody wants this.Megxox14Version: 12.33.0.36

Remove AIAi is probably the worst thing to come to Snapchat, REMOVE AI or at least make it possible to block or un add it.AuxiteVersion: 12.32.0.40

AI botPlease remove the stupid AI bot. Considering deleting Snapchat due to the AI bot..CrunchiebeansVersion: 12.31.0.48

Get rid of the AIIf your gonna add an experimental feature to your app at least give people the option to delete it. I don't want an AI on my snapchat feed and am now considering deleting the app..JessSadVersion: 12.31.0.48

Snapchat aiThe new ai feature is creepy, it won’t let you remove the ai from the top of your feed unless you pay money for snap+, also the ai seems to spread misinformation and lies when your not happy with its previous answers, I am not a fan of ai’s and I shouldn’t be forced to pay money to have a less irritating experience on the app, Snapchat has been my go to form of communication with friends for many years but this new feature makes me want to delete the app off my phone. It’s creepy..FclDeanoVersion: 12.31.0.48

My AIOpened snapchat today and was notified of the new My AI feature. I absolutely hate that it cannot be disabled or removed from your chat list unless you have snapchat+ 🙄. The AI tells you how to delete it but doesn’t tell you that you need Snapchat+….had to go to YouTube for answers. It seems creepy or like my privacy has been invaded as i did not choose to have this feature nor can i delete it. Not only that, it’s default setting was set so it could view my stories. No thank you. Please remove or add a disable/delete option ASAP..BeanyboyyyVersion: 12.31.0.48

Baffling, nonsensical, unintuitive, maddening to use.1, you can’t keep a history of text messages. Stupid if you need to keep track of logistics over social arrangements with others. 2, no obvious way to upload pictures taken with your camera from iOS camera roll. Sometimes one wants to take a nice scenery pic and crop it a little or correct the exposure but no, it’s a camera app where you can’t upload your own pictures. Absurd. 3. The content, is head shakingly low brow, lowest common denominator click bait trash. It’s all celebs, disturbing images, frivolous nonsense with very little to any serious cultural or artful or ‘nice’ content with any deep educational value. Shallow, vapid nonsense. Our children are doomed. 4. One gets randomly added by women all over the US and Canada. Some who then insult you and then disappear. Look, im always open to network with more women with an option for relationships but SC *needs a sex/location/age filter*! 5. Any pics one does upload, (say a pic of oneself) disappears after 24hrs! As a comms application, Snapchat is not fit for purpose, and only appeals to and encourages the basest most shallow instincts in people..Scotsman in CalgaryVersion: 11.93.0.37

?I hate the new bitmoji😭.Taliaaa_frtVersion: 12.54.0.61

Get rid of myAII can’t stand that I was forced to update the app only to this disgusting myAI I can’t remove and the hideous new bitmojis. Every article for how to hide myAI that Snapchat presents is useless (unless of course you get Snapchat+ 😒🙄). I can’t fathom what brainless person on the pitch team thought anyone would want or use myAI (or came up with that hideous and haunting design), but I can only pray they see the error of their ways and get rid of it. I know pretty much every social media app is homogenizing into the perceived successes of the others and whatever fad and cash grab they can think of but there is not one piece of this update I was forced into that improves ANYTHING. It’s hideous, less user friendly, more obvious about being thirsty for your data and money, and insistent on driving off its user base..😡🐍Version: 12.38.1.43

NEW UPDATE IS SCARYDear snapchat, please delete MyAi i’m so scared to use this app because now i see that this thing knows everything about me, nobody likes it and nobody uses it, you can’t even remove it and instead of texting my friends i’m texting ai because it’s on the top of my list, please, REMOVE AI OUT OF OUR LIVES.Igor sosisichVersion: 12.35.0.30

AiAi is stupid I blocked that stinky rat and it added me back and is now stuck at the top of y friends list WHEN I DONT WANT IT only giving it one star cause I can’t give it a zero.FjjwhebfbdVersion: 12.33.0.36

AII genuinely hate the AI and wish you guys gave us the option instead of it having to be there. It’s creepy and makes me uncomfortable.Paige11!!!!Version: 12.31.0.48

AiThe inability to delete the ai on Snapchat is a violation of privacy and shouldn’t be allowed..Cass779Version: 12.31.0.48

My AiGet rid of this feature. It feels like a huge invasion of privacy and it’s a feature I did not want on my phone. This feature honestly makes me uncomfortable to the point I think I’ll delete the app. You need to give an option to get rid of it. Just so creepy and invasive. Many people I talked to feel the same way and will delete the app to get rid of it..Nothankyou432Version: 12.31.0.48

LNn lw wqal mwqqq ql mmmmeeee.Wllln qqqqqqqqwllll wllmqqqlVersion: 12.20.0.32

This app keeps getting worseIt was bad enough having a bot forced on you but now random people’s stories, too! I’m sick of having to block people I don’t know so I can just see my friends’ stories..SailorKryptonVersion: 12.65.0.47

Lets just get rid of the creepy avatars/3D modelsHey am I the only one that think the updated Bitmojis/3D Bitmoji are ugly as hell? Can we get back to the original? Or at least give us a switch so that if we hate it we can switch to the other. Right now, my Bitmoji looks ugly on the map, the profile pic and closet. Can we please please get rid of the avatar/3D model..Maggee_maVersion: 12.56.0.58

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