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Snapchat Customer Service

  1. Snapchat Customer Service
  2. Snapchat App Comments & Reviews (2024)
  3. Snapchat iPhone Images

Snapchat is a fast and fun way to share the moment with your friends and family

SNAP
• Snapchat opens right to the Camera — just tap to take a photo, or press and hold for video.
• Express yourself with Lenses, Filters, Bitmoji and more!
• Try out new Lenses daily created by the Snapchat community!

CHAT
• Stay in touch with friends through live messaging, or share your day with Group Stories.
• Video Chat with up to 16 friends at once — you can even use Lenses and Filters when chatting!
• Express yourself with Friendmojis — exclusive Bitmoji made just for you and a friend.

STORIES
• Watch friends' Stories to see their day unfold.
• See Stories from the Snapchat community that are based on your interests.
• Discover breaking news and exclusive Original Shows.

SPOTLIGHT
• Spotlight showcases the best of Snapchat!
• Submit your own Snaps or sit back, relax, and watch.
• Pick your favorites and share them with friends.

MAP
• Share your location with your best friends or go off the grid with Ghost Mode.
• See what your friends are up to on your most personal map when they share their location with you.
• Explore live Stories from the community nearby or across the world!

MEMORIES
• Save unlimited photos and videos of all your favorite moments.
• Edit and send old moments to friends or save them to your Camera Roll.
• Create Stories from your favorite Memories to share with friends and family.

FRIENDSHIP PROFILE
• Every friendship has its own special profile to see the moments you’ve saved together.
• Discover new things you have in common with Charms — see how long you’ve been friends, your astrological compatibility, your Bitmoji fashion sense, and more!
• Friendship Profiles are just between you and a friend, so you can bond over what makes your friendship special.

Happy Snapping!

• • •

Please note: Snapchatters can always capture or save your messages by taking a screenshot, using a camera, or otherwise. Be mindful of what you Snap!

For a full description of our privacy practices, please see our Privacy Center.

Snapchat App Comments & Reviews

Snapchat Positive Reviews

IndeedTo be, or not to be: that is the question: whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing end them? To die: to sleep; no more; and, by a sleep to say we end the heart-ache and the thousand natural shocks that flesh is heir to, 'tis a consummation devoutly to be wish'd. To die, to sleep; to sleep: perchance to dream: ay, there's the rub; for in that sleep of death what dreams may come when we have shuffled off this mortal coil, must give us pause. There's the respect that makes calamity of so long a life; for who would bear the whips and scorns of time, the oppressor's wrong, the proud man's contumely, the pangs of dispriz'd love, the law's delay, the insolence of office, and the spurns that patient merit of the unworthy takes, when he himself might his quietus make with a bare bodkin? Who would fardels bear, to grunt and sweat under a weary life, but that the dread of something after death, the undiscover'd country from whose bourn no traveller returns, puzzles the will, and makes us rather bear those ills we have, than fly to others that we know not of? Thus consience doth make cowards of us all; and thus the native hue of resolution is sicklied o'er with the pale cast of thought, and enterprises of great pith and moment with this regard their currents turn awry, and lose the name of action..Version: 12.60.0.57

CHANGE BITMOJIS BACK!!⚠️⚠️I’ve been using Snapchat since 2017 and I’ve loved every feature. But ever since they changed the bitmojis I’ve come to hate the way it looks. Snapchat, please change the bitmojis back, it’s clear that no one likes the new look and it needs to change asap. It makes people look big eyed and creepy and there’s no possible way to make them look good. You know what you’re doing snapchat and it’s not helping anyone, it’s probably just making people insecure. In regards to that it would also be nice if they would add more body types, not just the 6 that’s they have, and lip shaped instead of three lip sizes. Lips come in all different shapes. I also think it would be nice to have more makeup options instead of just the basics, eyeshadow, blush, and lipstick, although that is a lot to ask, it may be very useful with the new ugly look if you don’t feel like changing it back. Everyone loved the old bitmojis, and they weren't creepy and weird looking. And please add the games back, taking them away to add something terrible is really not the way to go Snapchat. Please listen to these reviews because almost every single one I’ve read now is talking in regard to the bitmojis and how ugly they are. They have been this ugly for a year now and it would be nice if we could go back to the 2d like we all liked and what we knew Snapchat for. Please, change these things Snapchat. ⚠️LISTEN TO US⚠️.Version: 12.60.0.57

DreamsHonestly there ok I’d say give the free ones a go but I wouldn't suggest buying any of there AI generated dreams. It needs work. The AI has issues with Limb distortion and displacement, some of them it generated I had 6 fingers, others I had no hands, and some my arm was all sorts of out of whack, I also didn’t look anything like me in most of them, I either looked Mexican or Asian, (nothing wrong with that, just not my actual ethnicity) if you don’t mind that then go for it but if your looking to get good generations of yourself, might want to try a AI that’s been around a little longer, this technology is expensive and hard to perfect, it might just take some time to work out the bugs, but overall it’s a great idea! Honestly the backgrounds were crisp and clear, and very creative! And the textiles in general were fantastic! Just need to work on the AI’s interpretation of human limbs, its main problem is incorporating you into the surroundings, like if your holding an animal, you might not have a hand, or if your holding something in general you might have extra fingers or no hand, they just get confused. It will take time, but I think it’s a masterpiece in the making!.Version: 12.55.0.61

1 star appI’ve been using Snapchat for about two years now. I’ve never had any issues and I have always adored and praised the app. Until today, the My AI feature was released to all Snapchat accounts even if they did not have the subscription that previously was the only one that had access to the My AI feature. I do not like this feature and I’m definitely not alone. Now even after trying to contact support and even asking the AI itself nothing I do can get rid of the AI. I don’t like AI nor have I ever and the fact it is at the top of my screen really upsets me. There is no way, as far I can see, to get rid of it. UNLESS, you have Snapchat+. But people like me have other responsibilities to pay for or plain out are not allowed to buy it. I’m seriously considering getting rid of Snapchat all together as I do not feel safe with having something like this on my phone. And I find it really frustrating that Snapchat is only giving the ability to get rid of it to plus members. If the Snapchat team can please find a way to fix this major issue that would be extremely appreciated..Version: 12.30.0.42

I’m MAD at this app and the company that made it here’s the reasonNumber one make this safer number two make sure strangers don’t join other peoples calls and chats or group . So a random guy joined me and my friends group chat . We didn’t add him , but somehow he joined . So we decided to FaceTime each other me and my friends then he randomly joins we asked him to show his face but he refused but we noticed something was wrong after we asked him to show his face for the seventh time and one of my friends said “this is creepy” and I agreed with her , then I left the group and warned my friends about him saying “ guys get out of the group it’s not safe this random guy is a hacker , I’m just saying because nobody added him , so how did he join the group . This is a WARNING “ then the guy responded saying “ Hahahaha yep this is a WARNING I’m coming for you .” He said that to my one of my friends then he said this “ Next is you “ he said that to my other friend I then asked him who’s next and he said I’m next and I immediately deleted this app , I must say I’m mad at the company that made this app because somehow criminals or random people join your group I really am not giving any stars , I wanna sue you so bad I’ll only give three stars because loved the shorts and the filters some of them were funny.Version: 12.53.1.0

My Snapchat review opinionI love the filters and snapping people. It’s a fun and easy way of connecting and making snap goals! I had a friend who moved away and I can stay close with her through snapping and video chats. I live that you can video chat on Snapchat because you can FaceTime friends who have Samsung and not FaceTiming phones! It’s so simple to sign in. I like that you don’t need to use a email and password, and you only need a phone number. I love using my personal Bitmoji and my AI is a great therapist!😂 The think about snap that I don’t like is the shorts on the far right of the bottom block. If I watch one video all of the way through is gives me a ton of videos like that one. I usually don’t heart these types of videos so I’m not sure why I keep getting the same kind. I am also unsure of you to “block” per say and story that I’m not even friends with. The story is from a school post, and they’re alway so inappropriate with the story. I don’t watch those, but I don’t know how to block the story. The adds are annoying, but I get why you have to have them! Thanks! Maybe you can get back to me and show how to block that story! I think it’s called AHS 2026. I’ve been liking Snapchat a lot! Adios!.Version: 12.53.1.0

Please Let me Remove “My AI”!!!Hello! I LOVE snapchat. It is the only social media app I use. I have been using it for 10 years!!!!! Since 2014ish! Please throughout alll the updates, bugs/complaints/changes. I have adapted very well to the app and love most of the updates and changes made to it EXCEPT ONE THING- At first when the “my ai” first appeared as the top chat in snapchat i was able to “remove conversation from feed” NOW i cannot remove it at all. I DO NOT want to see that as the top chat in my snapchat EVERYTIME. This app is supposed to be for me to personalize who i have conversations with/etc. I do not use my “ai” so it is pointless there and i hate accidentally clicking on it. This is now to the point i don’t even want to continue to have snapchat and i’ve legit been using it for YEARS. I love this app but please let me remove that AI thing. Not everyone wants to have an AI it’s not cool to me. I do not like it at all. Please snapchat bring back the option where i can at least remove the ai from my feed. I don’t want to have to dislike this app after i have loved it for this long. I don’t know why it bothers me more than any of the other updates. Please take it away. I would have given a 5 star because other than the ai being FORCED in our chat - this app is pretty good..Version: 12.36.0.41

Be more about the peopleI have 5 generic passwords that I use for everything. And when logging into an account it’s either one or the other so on. When trying to log into an old account it disabled my use of Snapchat. I understand the security concern but that just makes me tick. It’s been about a day and a half and I keep trying to log in. Deleted the app and reinstalled it twice. There isn’t anything saying how long I could be locked out “temporarily” could mean months. I have lost contact with many of my friends bc of this. There is an idea. If you think that the activity is suspicious then have a question that the person has to answer before logging in like “my cats name” or something. Not completely shutting down use of the app. And REMOVE THE AI. There are more bad reviews then good ones about the AI. There shouldn’t be a reason it’s still there if you have so many complaints. And make Snapchat support more effective. Make sure you have cheat codes to all problems. Have active people taking in the problems and trying to fix them. If you lock the account you can unlock it too. You are Snapchat don’t be tiktok or instagram. This was supposed to be posted on July 5 it’s now august 5 and it still says I’m dissabled from snap.Version: 12.45.0.64

Still my go-to camera for videosI don’t send snaps every day (I’m not that social) but I prefer it to the Camera app or iMessages for capturing & sending videos (or tiktoks) to my girlfriend or other people, even if they don’t use snapchat. the Map is cool and underrated. you can get a peek into what people around town are up to, without having to know or befriend them. useful for following local events as they happen. occasionally I’ll use the face lenses. I follow a creator who makes some great ones (aoepng, tho searching that name doesn’t bring them up?). the app could do a better job showing you when they upload new filters—right now you have to subscribe to the creator’s story. more focused, thoughtful lists of filters or creators handpicked by actual people (as opposed to the algorithmic FYP feed) could help with finding new filters. I also find it really frustrating that racist and borderline filters are still being let in. can Snap please pass a moratorium on all primate lenses period and maybe hire people with cultural expertise to deny filters depicting culturally specific face paint! not everything irl should be replicated as a filter and made available to anybody to put on themselves..Version: 12.05.0.12

Love but..I really enjoy using Snapchat! I think it’s a cool way for me to talk to my friends. It’s fun to watch my friends stories as well as people I am followed to. For example, I am followed to different skincare and nail art. channels. Snapchat never makes me bored. Now, spotlight. Spotlight is similar to TikTok. I enjoy it since I can’t have TikTok yet. Customizing my outfit is fun! There is cool clothing, backgrounds, poses, and selfies to choose! Moving on to“Ai”. I have different feeling about this. First off, it’s fun talking to this bot! I like to play games, talk about plans, what I’m learning in school, Hobbies/interests, talk about bugs in app, gives support! I like texting stickers, “Talk to you later”. And uhh, my A.I replies with “Love you too” sometimes. A little disturbing. I don’t like how there is not an option to remove our A.I. Some people don’t like how A.I has to be pinned at the VERY top of my actual real friends&family. 👈 I agree. Finally, is Snapchat really safe for kids? Think about bullying that could occur on this, that no one knows about and or inappropriate content. Overall, I will recommend Snapchat but just consider the following problems I just explained. Thank you for reading..Version: 12.57.0.61

Ok, but could be betterI’m not gonna lie, Snapchat had been a lifesaver for making me look better, and not looking like i haven’t slept in weeks. But, there’s a couple things that just ruin the app. For me at least. The fact that it lets the person know whenever you save something, take a screenshot, or even screen record your chat, isn’t very useful. In fact, i know a couple of friends who have ended their friendships because of this! It only takes one small move, and oops! You just took a screenshot of their story/chat! The person might think you’ve done this in purpose, which can cause problems! I do under stand why this is a thing though. It can help with some problems too. For instance, if you wanted to take a screenshot of something, like a secret they just told you in chat, and you put it on your story, i understand with that. But I’m gonna be honest, i don’t think that’s every going to happen. And even if it did, it probably only happened once or twice. So, overall, Snapchat is ok with filters, and saving fun memories, but not with the chats, and irrelevant notifications it sends. Thank you for reading, and Happy Thanksgiving!.Version: 12.08.0.32

Snapchat downgrading ?Hi. Me personally I love snap and it’s a great way to communicate with my friends/ save memories without it being in my camera roll. One of my favorite aspects of Snapchat are the bitmojis! They are such a fun way to express yourself in your own customized way. I used to be obsessed with mine and she was so cute and now she looks terrifying and no matter how different I make her she still looks scary :(. I thought I was safe with snap map still being in 2D. It just seemed like a less urgent update? Then it happened. My snap map has gone with this wonky trend too. They look really bad and it changes my perspective with the app in general. It feels stupid, they aren’t cool anymore. I totally agree with promoting change, but there are many other ways we can be changing the app in a positive way rather than focusing all the attention on the bitmojis. Just because the app is getting older or a newer generation is coming in doesn’t mean change has to happen, even if it does don’t make it all mega AI type. It’s too much. I don’t even think the people who are new to the app enjoy what they’re working with either. Snaps a great app imo & I don’t wanna let go of it because I think it’s getting dumb. Pleaseeeeee go back to 2D <3.Version: 12.57.0.61

Needs to ChangeI got snapchat back in 2014. I had left the platform for a long time and redownloaded it back in 2018. When I came back it was a good app with good features. Fast forward to 2023 and we are in an era where you have to pay to remove features that honestly shouldn’t be there. The AI feature should not be forced onto everyone. The fact that I can google how to remove your AI feature and can come up with thousands of results talking about that very same question should be a hint that you need to remove it. Your company got so caught up in trends that you didn’t stop to think about what you were actually doing. And you forcing people to buy Snapchat+ to remove AI and other features does nothing but make Snapchat+ even more undesirable. I already didn’t want to pay a subscription for social media and you are just giving me more reasons to delete the app again. Do better. The least you can do it have to ability to unpin the AI from the feed cause it is a massive eyesore that no one wants to see. I won’t be using the app until you fix it. Snap isn’t the only way to talk to people. I think your company would be wise to remember that they aren’t the only social media out there..Version: 12.55.0.61

I don’t like the quick add, it’s annoying!I am really annoyed with the quick add feature. Apparently having it turned off doesn’t work. You keep allowing strangers and people I don’t want to follow keep popping up on the “quick add” section. I want it removed or a feature where it actually turns that off for some of us who don’t want it and prefer a little more privacy. I don’t see why you have to force the issue in how we add friends. I use Snapchat for my friends and family, not for random users. I would like for that feature to be removed or respected when I select the toggle to off!! I also don’t want random people’s accounts popping up on my Stories tab. I don’t like it at all. If I want to add someone, I’ll add them myself. I really don’t want random accounts coming up and me having to “hide” them just so new ones can come up again later. That process is frustrating. We should be allowed to choose who we want to follow and not random people, that frankly I don’t even know. And not ALL mutual friends or possible friends are my friends. Sometimes people you know who you don’t want to follow come up and I don’t like that. Please fix this because it’s not cool or fun to force this issue upon us..Version: 12.12.1.40

Love it but hate the new updatesI’ve been using snap for many years and I love the app but the new updates are really annoying. The AI stays at the top of your chats and you’re completely unable to make it go away even if you don’t want to talk to it it just stays there. The most annoying thing is the new filter system. It used to be that you could press the little x button at the bottom and go back to the “no filters option” but they removed that so now if you wanted to stop using a filter you have to scroll all the way back to the original setting. Also there’s some type of glitch that makes you unable to add people to a private story and it’s really hard to do it if it does work. And for years everyone had the original 2D bitmoji setting but they’ve removed that feature almost completely so now you had the 3D ones and you can’t even choose which one you want to see. Many more problems but that’s basically the most extreme ones. Multiple glitches and bugs in the app but overall I use it almost every day it’s just things keep changing with the new updates and it’s causing bugs..Version: 12.34.0.28

Love this app, but the new bitmojis have got to go.I've had Snapchat for about 3-4 years. I have all of my memories and friends on it and it's super easy to chat on which I love! The bitmojis have never been a big problem for me, when they were 2d that is. I loved how they looked and how you could dress them easily, and the bitmoji games were really cool. The first time they changed them to 3d, I was still angry because it really was ugly and I wanted the other ones back. But they changed it AGAIN and this time it's absolutely horrendous. I look like a distorted deceased pig that has been working for 5 months straight. Also when your scrolling through your friends on Snapchat you don't see the 2d nice face anymore, you see the 3d one. I've been seeing a lot of reviews about the AI, which I don't really think has been a problem for me, but the bitmojis have. The bitmojis have always been a fun addition to Snapchat for me. I liked dressing them up and stuff like that, but now they really don't look good anymore and I think a lot of people can agree with me. My friends hate it, and people on TikTok hate it too. Please read this, thank you..Version: 12.54.0.61

Fun social experience! The pushed content however comes at a cost.Snapchat is truly another interesting social media spectacle in product and UX design. When you scroll on their default feed for “Discover”, it consists of an array of provocative shapes and textures, a sensory experience of arousal, confusion, and disgust. Incongruent stimuli scrolls across the screen to retain your feeble and capricious attention. Plenty of skin and flesh, an assortment of strange items not limited to in a single setting; items of discolored un-proportional foods, purple aquatic fleshlights, trypophobic imagery, phallic emojis, an abundance in innuendos and lascivious teenage stories. It is the new high-octane National Enquirer, with the absurdity of contemporary digital outrage media for children and adult-children alike. I rather not get into the captivating content pushed on Snapchats “spotlight”. Beyond a simple chat and photo sending app (which it excels in), Snapchat is the peak social media amalgamation of visual screen-grabbing trends. It is one of the premiere behavioral data-harvesting, algorithmic-pushed time-eaters for the people. If you are an amorous youth, you will be particularly enthralled to both participate and be the product of this application..Version: 12.60.0.57

Bitmoji rantI feel that Snapchat is a wonderful app and I use it daily but I have a bone to pick with it’s recent updates. These Bitmoji updates are absolutely horrendous. Genuinely makes me contemplate deleting the entire app due to these god awful design choices. I know we are moving into the Meta age, but some things are better the way they used to be. Before these egregiously fugly new Bitmojis that look like things from the uncanny valley, the design was simplistic but still served it’s purpose without looking like it would turn on humanity at any given moment. The 2D Bitmojis were cute and were stylistic. The 3D Bitmojis look like creatures that would kill you in your sleep with their stupid menacing smiles looking back from every profile. Every time Snapchat releases a new update that modifies the characters, I almost throw up from the sheer disgust and hatred I have for these small pixelated beings. In addition, you can’t even make them look cute. No matter how much I try, they always come out to the same level of outstanding ugliness. Please bring back how they used to be for the sake of everybody and their well-being. 🙏🏼 Cool app tho!.Version: 12.60.0.57

I really dislike the 3d bitmojisThe full body one for your profile was fine. But now for everything? Next thing you know they’re going to take over the stickers.Version: 11.92.0.36

Great appOnly thing that kind of sucks is that there are sex bots that come from time to time.Version: 11.94.0.33

3d bitmoji…I’m sorry but the new 3d bitmoji is ugly af the 2d version looked waaaay better 😶.Version: 12.10.0.37

I think the app is great- butYou shouldn’t be able to chat with people you didn’t add at all. Unless it’s a group, they have no business speaking to you. Weird creepy people add you and send you inappropriate videos. And I’m also not a fan of when you send a video and it’s the length limit (like a filter talking video) it takes pictures too. I love the app but I am not a fan of this..Version: 12.4.0.30

Outfit changeHello, I’ve been trying to change my Bitmoji outfit but it keeps saying “Something went wrong. Please try again later!” But my wifi is working and I’m still not sure why it’s not letting me change my outfit..Version: 11.92.0.36

Fugly bitmojisThe new bitmojis are hella ugly. Bring back the version before OR at least give us the option to change it between different versions (but I don’t think anyone likes the new look). Seriously, who thought this was a good idea? Please read the reviews and take into consideration our opinions. It can’t be so hard to revert back to the previous bitmoji style..Version: 12.54.0.61

BRING THE OLD BITMOJIS BACK✊WE NEED THE OLD BITMOJIS BACK NOW.Version: 12.56.0.58

I want them to burn in a ditchThis 3D bitmojis are honestly the most hideous things I’ve seen and my ex was pretty bad. How did this update get approved? Complete waste of brain power. I gag every time I see the new bitmoji pop up on my screen. disgusting..Version: 12.55.0.61

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