Snapchat Customer Service

Snapchat Positive Reviews

If it could just load faster than everything would be fineOK I love Snapchat so much are use it every single day I use it for everything to text my friends call my friends post on my story let people know what I’m doing and I love it so much but, if it were just faster!!!Lately it has been lagging and axing me out of the tab and doing really crazy stuff lately at this point it’s getting very annoying and I wish you would just stop the most recent iOS update on Snapchat was just three days ago this is becoming absolutely absurd if they’re having updates within three days and it still continuing to be bad and having really bad bugs and saying that they’re fixing them is not correct, they actually need to fix the bugs and fix the lagging and fix all the terrible loading and axing out of the tabs and all the really crappy things and Snapchat will be perfect this is just my opinion but many other people are experiencing this to it has just been recently so it’s good that hasn’t been really really bad but lately it has been very bad many people running or changing the same thing so I know it’s not just me on my phone so let me know if you’re exchanging the same thing to!.Raya4456Version: 10.55.1.1

Small suggestionI can say confidently that me and all of my friends spend just about all of our time on Snapchat. It has brought many people I know together in ways I’ve never seen capable by another app. By far snapchat is my favorite and most used app. It is easy to use and has a smooth and appealing layout. I am not here to criticize, but simply to make a suggestion. I enjoy watching some of the shows on the “For you” tab. But I often find myself losing the show that I was just watching. I’ve noticed that thumbnails change after you go through the story, so that makes it hard to find what you clicked on in the first place. In particular I keep finding myself thinking “wow, I enjoyed that show, but I don’t remember what channel it was under. Though I only watched it 5 minutes ago.” Thus I would propose a sort of “history” feature for the “for you” page. (I would not like this for personal stories, only shows on the for you tab.) Possibly even just keep it in a more hidden spot because I do not need it as often as other things on Snapchat. But a feature like this would help me find and subscribe to the shows I enjoy. Thank you for reading..UnbuiltFungus10Version: 10.64.0.65

Memory/Image RecoveryHello! I just wanted to say that I personally love Snapchat. I use it more often than iMessage. Though I have to say that the fact that there isn’t a recovery option for memories really bothers me, and I’m sure I’m not the only person who has run into a problem like this on Snapchat. I had a memory that I held dearly to me. I was editing my memory small segments at a time. When I was editing, there was a small segment of that memory that I didn’t want to keep, so I had tapped delete believing it would delete that portion only, not knowing that it was going to delete the entire snap itself. Having made it two years ago, I hadn’t realized till now that I didn’t save it to my camera roll at the time being. I was wondering if there’s any way possible to incorporate a recovery option into snap, or maybe even make it possible for us to recover our memories without saving them to our camera roll? Though if there is a way to recover memories without having saved them to my camera roll, I would really appreciate the tips and feedback. I lost all hope for saving the memory after seeing that it is stated on the Snapchat support page that there is no way of recovering unless backed up on the camera roll..MyLoUlShVersion: 10.82.5.78

Snapchat Needs improvementI was really impressed with Snapchat back in the day, in that it enabled photo messaging and added filters to help with those of us who may have a bad skin day, keep our blemishes hidden by a smoother so when we send our friends a snap it doesn’t show our embarrassing acne spot to our possible crush, etc. The new updates to Snapchat are disastrous. First; I can not clear an entire conversation column and have to go one by one through the messages to clear them. Also you can’t look up your friends; how is anyone supposed to organize their friends list if we can’t even see who’s our friend without searching them? If you have 20 or so friends you are basically spending 2 minutes of your time trying to clear your snap window. Second; the stories; filled with biased propaganda and absolute garbage. I enjoy subscribing to some of the channels but the fact that most of these channels feature some of the most controversial topics and are completely one sided is unfortunate. I would like to see more middle liner content, and keep politics out of the playground unless your going to equalize and allow those who may not swing to the left side of the scale, be able to enjoy the features as well. Please read and consider Snapchat.Ktiger101Version: 10.54.0.31

Snapchat is awesome but I need help!Hey Snapchat Team! I hope all of you guys are working safe during these times of the global pandemic going on, but I have an inquiry. I see that recently you guys released a new update about 2 days ago and today this morning Snapchat updated to the newest version. For some odd reason my photos aren’t going through at all and no stories are loading up. I tried closing the app out wait a few minutes and reopen it and resend my snap, but it still wouldn’t go through. I decided to just log out and log back in to see if that’ll help, but to my surprise it didn’t let me log back in and told me I had a connection problem. My WiFi is working perfectly for my other applications and social media platforms at this time, but some reason Snapchat isn’t liking my WiFi so I switch over to my Data network and still I’m getting the connection timed out message, telling me that I have a connection problem. Please help as soon as you guys can to resolve this issue! I thank you guys in advance and don’t work to hard during these times! God bless. -Mark L. Garcia.Marky boy(PuertoRicanCrazyBoy)Version: 10.79.5.81

Snap get fixed!I love Snapchat so much I have everything on there and go on the app 24/7. But this has happened to me twice now. I logged out of my account to go to my other one when I couldn’t get into my other one. I just decided to go back into my main account cause my other one wasn’t working and then it said “try logging in another way” or something like that so I did I tried about a million times and still couldn’t get in I deleted the app more then 10 times I turned off my phone 4 times I searched it up I reset my password and I still can’t get into any account on my phone this is the second time this has happen I keep panicking cause I get so much text messages from people on there and I just need to get back into my account snapchat needs to fix this asap. Also another thing is it said “can’t find the matching credentials” but I have the passwords saved and it says that to every account I try to log into now my cell signal is at 1/2 blocks and I got it to 3 and still couldn’t get in so it’s just Snapchat the only way I can talk to people now it by iMessage but still I need to get back in, Snapchat FIX this..Xantixc😍😍Version: 11.69.0.38

Locking accountsWhy do we get our accounts locked ? idk but i find that very stupid. How come there’s guys and girls out there sending naked pictures to children and they don’t get locked out ? For example. my account was temporarily locked and it was because i was adding too many people without my email setup and all i had to do was delete the app and reinstall it and unlock my account. Well after i set everything up i was in a group chat and had added some of the people for friends. When i got home i tried to login and it said my account was locked, keep in mind i didn’t do anything. My email and phone number was setup and everything. So when i went to the website to unlock it, it said my account was permanently locked. What did i do ? I don’t have Yolo or Lmk etc. I’ve been trying to get back in and it’s not working. I’ve had this account for 4 years and i have memories, streaks, friends, stories.. my whole life. Knowing i can’t get back in really makes me mad. What also makes me mad is that when i email Team Snapchat, they don’t help at all. This was jus my concern and advice and frustration. Thank you for reading this :).Ryleigh__frenadVersion: 11.15.0.38

Love/HateLet’s start with it logging me out. Sometimes I will go away for maybe less than 30 minutes and come back and I’m logged out, or it might even say your account has been locked, I’ve had to unlock my account maybe 6 times already, and I had only made it in July, (well a new account since my other one was permanently locked). The chatting is another thing, sometimes it will take up to 5 minutes for my snaps or chats to send, also when I save them it doesn’t say I did it just keeps on saying save to chat. I wish that they would load immediately and the chats would automatically save. I also would like if we could pin more than 3 people!. Snapchat Score, I don’t like how I send snaps and my score doesn’t go up right away, I have to exit the app and open it again for my snap score to be accurate, it’s aggravating. Everything else I am in love with, the dark screen, the astrological profiles, the bitmojis, the stories, the settings, everything else doesn’t bother me it’s just those things that do bother me and it bothers others too, it would be nice of you Snapchat to fix some of these things, not just to make the app better but to make the people happier who use it..Jolene19292Version: 11.58.0.41

Snapchat!Don’t mind that Snapchat is an okay app but what’s going on!?!?!?! It’s shutting down the app isn’t installing and honestly the app is going all funky and weird??? What’s wrong It’s not only me because it’s been happening to my friends too and everyone of my friends app just shut down and when we uninstalled and tried to reinstall it won’t work honestly this is bad because this is how I talk to my friends everyday and I have a lot of people added in there that I don’t have there numbers nor any other social app. Snapchats one of the my number one source but recently it’s been really bad. I don’t want to assume it’s everyone app that shut down but me and my friends app shut down completely and we’re trying to re install but it won’t and when I tried to open it before I deleted the app it didn’t let me in is kept crashing. Is this happening to anyone else or just me and my friends am honestly worried it might have gotten hacked but that would be impossible since I have never given my account to anybody. I hope this is just a glitch or Snapchat crashing. But i really am hoping Snapchat is just updating. Can someone help if this is just a me problem and has happened to you before???.Marichi❤️Version: 11.38.1.39

Dark mode?I’ve had Snapchat for several years now, and it’s always been one of (if not my favorite) social media platform. It’s easy and fun to use, and it’s a great way to keep in contact with friends. All the filters make for some great selfie-taking, and you really get a personalized experience, which I love. The only thing I wish was different is that there is no dark mode. I have an iPhone, and Apple has been super receptive to feedback when it came to allowing a dark mode for phones. It’s really an awesome feature, since even on the lowest brightness you could burn out your corneas with the pure white screens of the App Store, iMessage, iTunes, and more. Thankfully, those are all in dark mode now, which is great in the middle of the night as well as in broad daylight. I really wish Snapchat would look into making a dark mode for their users as well, since lots of people (myself included) really prefer dark mode. There’s something about the look of it that I love, and an added bonus is that I don’t go blind at nighttime. I wish I could say the same for snap. Snapchat, please consider a dark mode for your users. I don’t think I’m the only person that would like to have it..DoctorWhovian66Version: 10.76.5.67

Okay Ig 🤷‍♀️I mean I like snap and all and I use it a lot it’s just been messing up my phone a bit. So you see whenever I open Snapchat it’s gets kinda glitchy and I don’t like that when I open it and exit and then re open it and go into my camera roll on snap it won’t let me select more pictures and videos until i exit and clear it from my data and have to re open the app and it’s just a pain so yeah and the new update I mean it’s okay kinda annoying I liked the original snap and I mean it’s not that bad there’s some things better like it’s easier to hack to do screenshots with out the other person knowing oh that’s another thing I don’t like that it lets the other person know you took a screenshot of there snap or chat it’s just annoying because than they ask why and you have to make up some excuse but another thing is whenever I try to send a video to someone from like Tik tok to snap if it’s over 11 seconds it’s won’t let me and then I have to save the vid to my camera roll and do that whole exiting entering thing I was saying earlier. But over all i use snap a lot and I like it there’s just a few things that could be done differently. Thank you snap chat and have a good day everyone!! ☺️.Bfjebsksks.Version: 11.11.0.37

Snapchat keeps kicking me and crashingI use snapchat to chat with my friends and record memories but ever since yesterday i’ve been having a problem when i enter the app all i see is a black screen and the circle to record and take pictures but that’s it after a bit if it doesn’t immediately kick me out i just see the same screen frozen now because of it i’m probably going to lose my streaks. other than that i still get notifications. I think the problem it’s not letting me in is because my front camera isnt working but my front camera hasn’t been working for a while and snapchat still let me in and use it but i can only take pictures on the back camera. i tried deleting the app and re downloading it and when it ask me permissions for stuff i accept it but one i accept camera usage it kicks me out. then i decided to try again but this time i didn’t accept camera usage it tell me that snapchat is a camera app and doesn’t let me proceed. and then once i let camera usage it kicks me out or just crashes the app. hope snapchat can fix this 👻.Kris_948Version: 11.69.0.38

The update didn’t workI have been using Snapchat for two years now and I never had this problem of not getting notifications from Snapchat ever for some oddly reason there was a bug that I have heard and I had it yesterday. My bug was ever when I close the app it told other people that I was just leaving them on red and ignoring them when in reality I didn’t have Snapchat open. I don’t know if the update didn’t work because there was an update and I just updated it this morning or somethings wrong with my device but you guys need to fix it because it just doesn’t make any sense. And to describe the bug more that happened yesterday, I read peoples messages but I kept showing up as a new chat and some people when you don’t keep on texting me because I was having conversations with other people but it kept saying new chat when I haven’t talk to this person or an hour ago but that parts fixed now there’s an issue where I don’t get notifications that somebody text me on Snapchat and I have to open the app for it to see if someone text me other than seeing the notification pop-up on my screen.Worldstarrrrrrrrrr12Version: 11.37.1.45

MehDon’t get me wrong, i love snapchat. it’s my main form of communication, socializing, and seeing the lives of my friends. but, it does have its moments of issues. my main one is the fact that my chats and snaps open on their own. it’s extremely frustrating because my friends will text me on another app for communicating or even double text on snapchat asking me or telling me i’ve left them on open, which i NEVER did. i didn’t even get to see the texts and/or snaps they’ve sent. another big issue for me is the fact that my discovery and story viewing section of the app glitches continuously through out the day. it makes my subscribed stories disappear for a solid 5 minutes even after closing and reopening the apps, leaves up stories i’ve already watched, and the discovery channel (due to the horrible discovery snap algorithm) is a bunch of half naked pics of influencers or stupid stories i’ve shown no interest to saying it’s “for me”. i also know these have been ongoing issues for many of my friends, and many verified accounts i’ve become acquainted to. i have used snapchat for years, and as much as i don’t wanna stop using it, these issues are horrendously obnoxious..Gpimp183Version: 11.43.0.23

Good app-A few fixesI've had Snapchat for over 2 years now. Snapchat is a fun, creative way to express yourself and talk to friends or meet new people. Most people, including myself, will add people off of quick add. Sometimes these people will express and share unwanted and unnecessary opinions or show body parts, and Snapchat makes it easy to disconnect from these people by simply un-adding them. I haven't really had any problems with snap, except for one or two things that need to be fixed. Number one is the fact that when I send or receive streaks, that they will send or show twice, which is very annoying. Second, it glitches and tells me that I have to go back and re-add everyone that I have on snap because I don't have them added already. And last but not least, is that fact that sometimes it freezes when you try a filter on, or write something on a picture. These are small problems, but I'm not the only one experiencing these problems. Over all, Snapchat is a fun app with a good image. I wouldn't recommend letting anyone who isn't at least 12 have Snapchat. Thank you for your time. 🙌🏽♥️.FluffyFox♥️Version: 10.68.0.63

App was good but now it isn’tI’ve had Snapchat since like the first time I got my phone (I know right) & I usually never had problems well I decided go on one my accounts things were fine I went to send a snap someone & it didn’t send for a long time (in minutes) finally I got it send like I was closing outta all my apps, closing it, retrying, powering off my phone everything! Finally I got it I was happy so then I post pic saying I was getting off the account go my main because I was bored on that so that toke couples minutes post & so as said I was logging out well it kept saying ‘connection error’ when my phone was fine & tried once more getting out & everything didn’t work! So I deleted the app as I was I looked at peoples reviews knowing I wasn’t alone so I got it downloaded & tried login same thing popped up like really!? So I panicked & came here so many thoughts ran threw my mind because that app was kinda the thing that I texted some people on if I didn’t have them on other apps..but all I’m asking Snapchat is to fix this one bug for everyone don’t worry about new stuff I’m glad what we got but the game but eh. I’m going keep trying & see but for now this is it :/.Heath6902Version: 10.78.6.0

My love/hate Relationship With SnapI have been using snapchat since 2013. In the past six years I have seen such an development in quality, options, and overall popularity. This app is like a lion and every phone the app touches, is it’s kingdom. I enjoy Snapchat. I enjoy the streaks. I really enjoy the meme accounts I’m subscribed to! But there’s one thing that I just can’t get behind. The Discover Page. I’ll be straight up honest with you, it is the one thing that makes takes that fifth star away. Ya’ll just came out with a new update. I was excited to hear that you could change the settings with the Discover Page. I went to these setting (to turn off the page) to DISCOVER (haha ha, dad joke) that there’s still no way at ALL that I can turn it off. Look, and I’ll put it bluntly, I love your app except for that one thing. I think you should be able to have the option to turn it off. I simply just don’t care about it and would rather not see it. Now I might just be the only one on this planet that doesn’t like it, or there are tons of other people that don’t enjoy it either. Anyways, I’m sorry for the rant, I just really wanna see that change is all. Have a good one!.Dillard698spmethiinVersion: 10.68.0.63

Story problemHiiii so I REALLY hope this review reaches someone. So I completely love the app there literally nothing wrong, i like texting on snap more then messages and snapping ppl is so fun and they have really nice filters and every thing but I have a few app suggestions. So first of all I noticed that is you select a photo in your camera roll or from your memories and then edit it, and add it to your story, if you go on your story’s (where it shows everything you’ve ever added to your story) it won’t show up. So unless you take a picture then add it to your story, a pic wont show up on your saved story. I found that really frustrating because if I edit and add a bunch of pics that I took say, 2 days ago, the next day, I wont be able to see any of them saved to my stories. Please fix this situation. Also I wish there was a choice of WHO can see your cameos. Because I noticed that if you add someone and u don’t know what they look like, you can just click on cameos and see their face. I don’t want everyone I add to see my face and with there was a choice to turn it off. That’s it I LOVE THIS APP AND THANK YOUUUU😙😙.Zainab 🙃Version: 11.72.0.31

Hack?So I was on my snapchat and all of a sudden it just stopped working. I completely shut my phone off and I re-opened the app back up to see it still wasn’t working. So I thought the best way was to delete the app the download it again. So I did that, but then it wasn’t letting me log into my account? It kept saying “check your internet” and everything was just slow. When I finally got back into my account after like 5 minutes.. it showed I didn’t have any friends or anything, no pictures, no nothing, and then it finally loaded again after like 5 minutes. I can’t post stuff in my story without seeing the “failed to post” thing. My snaps were disappearing too, and they were my friends snaps not showing up. I finally got the app to work but not as well because it still is doing the same thing other than me being able to see my friends snaps. I hope you fix it soon because I’m really not enjoying how it is right now because it’s not working for anyone and my internet is perfectly fine. So that’s why I’m asking you again to just fix the problem. Please and thank you!.Aye mopeeeeeVersion: 10.58.1.1

To many issuesI’ve used snap for a few years and have never had as bad issues before. It constantly lags when I first open it, and chats wont show up constantly, and it often says I left someone on opened but I had sent a message back to them, it’s getting really annoying having to apologize to my friends for the stupidest stuff, like maybe fix your bugs and issues before trying to copy tiktok. I personally do not use tiktok because of how toxic the community is, and now I keep seeing everything copy that god for saken app, Instagram has done the same thing. Literally everything on the snap reels or whatever is just stuff shared from tiktok. And don’t get me started in the ads on the stories, I get when you’re looking through friends stories, you can just skip those, but the stories from anything else is HORRIBLE. Every 5 seconds there’s a 5 second ad! The stories aren’t even worth looking at anymore because of how many ads are in them! Snapchat has honestly just become terrible, I only use it anymore because I talk to so many people on it, and I don’t wanna lose my streaks. If you are thinking about getting this app, don’t. It’s not worth it..ThatonewolfgamerVersion: 11.12.0.34

It’s great! But it could be even betterI’ve been using Snapchat for 3 years now and I’ve finally gotten use to it being one of my primary apps. As we all know, dark mode has been around barely that long, but I was wondering if it could be added on Snapchat? I know so many apps that have dark mode and they aren’t even Apple apps. Since it’s also a messaging app I feel as if that would make it much more convenient to use at night. Another thing that I love about Snapchat is that it has such a wide variety of filters to choose from made by people like me. The problem is, there’s SOO many filters I love so much, and want to use all the time, but the only way to use it is to scroll for it through the search or memorize the name to search it up yourself. I wish there was a favorite button, so wen you find a filter you like you can actually save it for over weeks, months, etc. Obviously the amount of favorites will show on the filter too, so you can tell what filters are trending. That’s about it. Thanks for reading! I hope these get added..Michelle_Twum💎Version: 10.84.0.52

IssuesI love Snapchat and I use it every single day then you’re probably like “ well why did you put 3 stars” here’s why... Few times here recently I had to logout to let someone else login and when I logged back in most of my recents had disappeared. They’re still my friends but their name doesn’t show up. I have to go and search for them to message. A few people even just added me and sent me snaps I didn’t get the chance to open them and their name and snap disappeared it’s like they had never even snapped me. Again I love snap it’s honestly the only app I use but this is really becoming a pain. I have never had a problem with logging out and logging in until here recently. Also, my snap score isn’t going up it goes up on mine but if I have someone look at my snap score it’s like 60,000 lower than what mine says. I know a lot of people have been having problems with the snap score the past few weeks. I’m also not getting any Snapchat notifications and I only know when someone snaps me if I go on Snapchat. It doesn’t show any new one’s and after a few minutes they just appear. So if you guys could fix these issues I will gladly give you 5 stars..Lydia165Version: 11.10.1.38

My account was locked by mistakeI love the app but my account was locked on Thursday around 5:30 and I still haven’t been able to get back in please help me I thought I would be able to unlock it within 24 hours but it hasn’t worked I tried to use the link that was sent to me to restore my account but it didn’t work and my account is legitimate I don’t think I have done anything to break regulations other than posting a meme that could’ve been slightly offensive but it wasn’t even mine and if that were the case it disappears from your story within 24 hours so I don’t see the issue and your website is a joke because you don’t actually get to talk to anyone from customer support it’s just a robotic system where are you say what the problem is and it takes you to an article and it doesn’t even give you an email to contact Edit: it was locked on Thursday at 5:30 PM and it is now 10:36 PM on Saturday and I uninstalled the app and reinstalled and hit the unlock button and got my account back but Snapchat help should be more readily available I want to talk to a real person I don’t want to deal with searching through an article database or a robot.MiraculousmicVersion: 11.8.1.33

It keeps logging me outSo I used to always use Snapchat until a friend asked me if I could continue their streaks because they weren’t going to be able to use their phone for a while so I logged into their account the next morning and it tells me “Hey you banned” and I’m like “huh, why?”. I asked my friend and she said that I she was supposed to log out first and I’m like ok I’ll probably get my account back later… it’s been months. Every time I log in it tells me that I’m block or it lets me in for a while but if I tab out it simply logs me off and tells me I’m blocked. I don’t remember doing anything illegal or wrong in the app other than bully my friend into going to her online class because she is too lazy to do it herself and she needs someone to tell her to. If Snapchat themselves sees this, can y’all help me out here? It’s been a while but I still miss it or at least a good reason for why I was banned. I tried the Snapchat website but I don’t see any “contact us directly”. Again, if y’all see this can you guys help me or give me a reason why? Please?.AhmajioVersion: 11.37.1.45

Love the app, but...I’ve had Snapchat for a long time now, and I love the app. It is a way that I can stay in touch with my friends and get to know new ones. Of course ever app has its bad days and glitches, like the other day, but something that annoys me greatly and has never been fixed is the time that the notifications that someone you subscribed to comes in. I am subscribed to a couple influencers and I have notifications on for two or three of them. I will sometimes be on the app and see that they posted and view their story, and of course, I would view their story so there would really be no need for a notification. Even though this occurs sometimes, I will get a notification five to ten minutes later about the same person, and it would be in regard to the post that I already viewed. Something else that happens with the notifications is that I do not receive them until about fifteen minutes after the post has been up. The reason I have notifications on is to see it in the first couple minutes, not in the first hour. If there is something that can be done to fix this, it would be greatly appreciated..GracieMoMo0223Version: 10.79.5.81

‼️✅FIX EVERYONE PROBLEMHello! If you would really like a good review to step up your game here’s help from a gen z, want more people to like Snapchat better reviews? Well make a update including 1. Change username 2. Remove best friend list 3. Take out spotlight, you are ruining snap and no ones gonna use that we have tiktok 4. Keep old Snapchat layout (2019/2020) 5. A “remove” person from Gc! 6. Make the Snapchat calls also allowing looking at other people’s snaps 7. Add a Snapchat story game 8. See who’s bsf list you are on. That’s it for now you should consider this..Opie7710Version: 11.6.3.52

Read plzI love the app but they need a “remove from best friend list” and a “send to all streaks button”. Other wise I spend all my time sending snaps to my friend.KselteVersion: 10.52.0.23

SnapWhen are we gonna have Snapchat with dark mode.Yoy_dxdVersion: 10.79.5.81

HehePlssss make a change the username option -Olivia.LivvvvvvvvvvvvvvvvvvvyVersion: 10.58.1.1

SoundsThe app is really good but the only thing that is annoying is the sound for example your sound works and then the next minute it doesn’t work.Needs more games in the gameVersion: 10.52.0.23

IPHONE XR QUALITYI literally love snapchat, it’s a major way of communicating right now. BUT ever since i got the iphone XR camera quality or picture quality has been below the dirt. Smooths out my face or super pixelated, zooms in so much bc the screen, and looks like a potato took my picture. hope this is fixed soon :(.AileennVersion: 10.59.0.15

Change usernamePlease add change username option.MmuucchhVersion: 10.58.1.1

Iphone XROn the XR iphone the pictures on Snapchat are sooo zoomed in and look like terribly quality. Update the app to fix this please!!! Can’t even take snaps.KimkimlwVersion: 10.58.1.1

Camera sucksI got a new iPhone XR and the front camera is supper zoomed in on the front camera. I called apple thinking it had something to do with my phone but it’s just the app. Fix this..Milooo19Version: 10.58.1.1

Please update to work with iPhone XS MaxPictures are coming out zoomed in and very low quality!!:(!! please please fix this!!!!.B_i-E_b-SVersion: 10.61.1.1

Change usernames.Add a change username option! So many people have been begging for years and still nothing.Oilman CliffVersion: 10.59.0.15

Picture qualityPlease update so the picture quality on iPhone X models are not blurry. XR has an amazing camera but Snapchat makes it look bad.Dinka rutVersion: 10.61.1.1

New updateUm for some reason my portrait mode did not come with the update but some of my other friends got portrait mode. Please fix this..Misha.N_.Version: 10.56.0.23

OPTION TO REPLAY MORE THAN ONCEWe Gotta have it…..Aadi-0Version: 11.35.0.34

USERNAMEI think we should be able to change our usernames because some of us made our snapchat accounts when we were younger.SukiiiieVersion: 10.59.0.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.79.0.31

Snapchat Negative Reviews

Bugs only for me??So everyone knows I love snap chat very much but everyone also knows if I don’t respond in the middle of a conversation my Snapchat is just acting up no one else I know has this problem but my Snapchat will stop sending completely it will show up as Grey and I can send a million messages and none of them go through until about a hour to two hours go by then it all sends at once it’s honestly extremely annoying I constantly update and download and redownload Iv made new snap chats accounts and it still happens at least once to twice a week and recently iv not even been able to make videos they stop recording as soon as I move or talk and then I’m left with a one second video of me trying to open my mouth to speak it’s getting ridiculous the only reason iv not said screw it all is because I live in the middle of no where and have no signal but have amazingggg WiFi so it’s Snapchat or fb messenger to get ahold of people and this is just getting really annoying I’m tired of people thinking I’m lying to avoid them cause it says they sent something I go to open it and nothing is there but on there end it says open and then I send a million messages explaining myself and then they all go through at once and just ugh can anyone help me figure out this problem or am I doomed to just live with this until some new app comes out and I can convince my friends to switch to that 😂😂.Whyyyyyyy?!?!?!?!?!?!???Version: 11.78.0.29

Deleted my accountI’ve had snap since 2015 and i had so many memories (about 2000+) and my friend had posted something on my story that obviously went against community guidelines so i had immediately deleted it. so after about half hour of my phone being off i saw that someone snapped me. i went to go open it and it had signed me out. so i thought that someone had signed into my account from somewhere else and i didn’t think much of it. i went to sign back in again to see if it’d let me sign back in and it said that my account was temporarily locked and to go to the snap website to unlock my account. i went to the website, did the recaptcha test and signed in to unlock it. i pressed “unlock account” and then it said “your account it permanently locked”. i’ve never been so disappointed that i really lost my account over something that i didn’t even post in the first place. along with that account being locked, every other snap account i had on my phone also got locked as well. i just want my memories back at least because i had all of my concert vids, all my party vids, and i basically documented my entire life on that app only to be deleted within a few minutes. please let me have my memories back at the least. also on a side note: i think it’s absolutely STUPID that the snap team can’t do anything to unlock accounts. u guys were the ones who created the app in the first place why would u have that option ?.Amazballs!!!!Version: 11.72.0.31

Story interface is made worse with every updateFor some reason, Snapchat has decided to change the story interface once again, completely changing how you skip and scroll between stories. Before, you tap the right side of the screen to go forward, or swipe to the right to skip that particular story. For some reason, the most recent update made it so you still tap left and right, but now you have to swipe up and down to navigate between stories. It’s a minor change, but makes absolutely no sense and makes the UI more difficult to navigate. Like many large tech companies, snapchat employees hundreds and clearly has run out of changes to make so they continually “reinvent the wheel” and make the UI more confusing every update. I assume part of the story changes are to get users to scroll into discovery stories (paid stories run by companies) in order to make more ad revenue, which makes sense, but is nonetheless infuriating as discovery stories are nothing more than tabloid news. I only use the app to talk with friends, and am considering moving all those chats to another platform since Snapchat is so frustrating. If you haven’t used Snapchat before, now is not a great time to get into it. Most social media companies have adopted aspects that used to make Snapchat unique (stories, disappearing messages, bitmoji) and Snapchat has done nothing since then to distinguish itself, besides becoming more annoying to use..Jdh2901Version: 11.74.0.36

Kicking me outI had a snapchat since 2017 and now 2022 it wants to kick me out won’t let me make a new or wont let me long-in to my snap. I go on it I can’t talk to my friends on it anymore cuz it acting up you guys need to fix it. Idk what the problem is my sister think it’s snap so I had to delete for good now I can’t talk to none of my friends that I had on there what the heck is the problem. I literally had my whole life memories on the app and when I woke yesterday I went to snap to send my good morning streaks…it kicked me out I try 6 times to long back in my account it keep saying (opps can’t find a match) or (this account has been temporarily locked) I had all my old snap accounts on there I meet new peeps and all my friends and family on there had good conversations funny memories on it and now I can’t get none of it back. Y’all snap creates needs to get yo snap fix now my friends thinks I got mad or something and block them literally all I really want is my memories back I had one picture on it of me and my grandpa/grandma now all them are gone snap is so STUPID all these people that had snap for the longest time and some people and had a lot lot of memories more than you think and they got kicked out for what nothing now we all can’t get our snap back I made a new account got in it and when I was adding my friends and fam it kicked me out. why make an app just to kick people out for nothing?.Sophialower2004Version: 11.76.1.32

The illegal errorDear Snapchat, I am here to write a review about your clear incompetence of your OWN APP. Me and my best friend, (A) — are very close best friends. Everyday, we would snap each other every second of an hour and share our feelings towards one another (I’m not 🏳️‍🌈🤢) every day. You wouldn’t understand how much devastating tragedy it caused when we realized our snap streak RESTARTED. Yes, you heard me.. RESTARTED. There was no possibility that we simply just “forgot to send a snap”. We send snaps to each other EVERY SINGLE DAY. We never missed it. She’s like the world to me, she’s like the tarot card ‘The World’. (Not really though my cat is 1st and she is 1.5st) (Also I’m not 🏳️‍🌈🤢) It was as if the tarot card reversed and I must un-reverse it back to reverse the damage and laziness that YOU SNAPCHAT MANAGERS AND STAFFS CAUSED. You do not understand the pain and misery you have caused us. I hope guilt tugs you everyday for this. We had such a strong, willful, powerful, attractive snap streak, and it all has been taken away by you stupid fools that are jealous because I have friends and you don’t. The snap streaks reminded us of our paining days, and our loving days, every single hour we became close, and now that streak is gone. (Also I’m not 🏳️‍🌈🤢) [Walks away into the shadows like a villain while tears are streaming down my face like Niagara water falls— (*thinks* I am so misunderstood. Nobody would believer the villain *guilt trips you*)..Jhon/hot/singleVersion: 11.79.0.31

Account issuesFirst of all i wanna talk about snapchats customer service issue Its ridiculous i sat here for 30 -40 min on the website trying to figure out how to fill out a request to submit a complaint and i still cant find and ontop of that i cant call you guys to figure out whats the issue Now to talk about the actual issue I have been locked out of my account twice now(iv read the rules bu the way) and according to the rules i havnt done anything wrong? Once in a while ill add like 5-10 people bak or on quick add? Or post a whole bunch of videos on my storys but thats fine ? But this time i was permanently locked in the middle of writing a post. I went to see the issue of why i was permanently blocked but when i clicked to unlocked it said to click “here” so i did. When i clicked it everything crashed. I did this at least 10 times and everytime it crashed either telling me my browser was acting up or my internet wasnt secure. So i went on my phone to do it another 5 times and still didnt work. Yall need to fix this along with getting a real customer service area going on.. this is a waste of time going to the website when u cant get REAL help lemme also say iv been using Snapchat for probably 6-8 years and iv only had this problem this month. Yall also need to add a feature to change ur user so people dont have to start all over.LunarworldofliesVersion: 11.8.0.33

Fix it.Hello and I’ve been on Snapchat for ever. But not once in my life have I seen the screen black and a little grey. I don’t know what to do and I’m not sure why Snapchat did that. Even all my friends were confused on it to because they have NEVER seen that before. Why out of all people it happened to me? Snapchat is my happy place and now it’s ruined you see I would delete the app and redown load it but I can’t because I don’t remember my password. I could make a new password if I could ACTUALLY GET IN SNAPCHAT. Please fix this thank you :) also I don’t understand these bug fixes because it’s never helped my Snapchat not once. After all these updates and bug fixes my Snapchat as been way slower. And with the screen I updated my phone for it I restarted my phone and I’m scared to delete the app with some reviews I read about us not downloading it again? Please fix Snapchat and let us change our names and give us dark mode. And stop locking people out of accounts! That’s happened to me three times and for what? I’ve been on Snapchat for years no one deserves that stuff because then you have to start all over again and it’s annoying it really is. Take away the new update to there is no use for it and just fix Snapchat Jesus. I’ve waited all day and today is a new day fix it. Snapchat was working perfectly fine until this happened.BubblyAngelxoVersion: 11.18.0.36

No reasonI was recently banned from Snapchat for no reason at all. I have no clue what terms of service I violated because it will not tell me as to why I was banned. I use it to communicate with all my friends and it’s the only service that actually works in the school as far as reaching out to friends goes. I don’t even care if I can get my snap account back I just want to be able to use the app. I’ve had no previous bans before this. Just straight up deleted my account and terminated me from ever making another one. All the memories I had stored up in that account just for them to be wiped away for no reason. Thanks for ruining my week. I have a suspicion that i was spam reported by a person who was constantly making new accounts to reach out to me. If so, why would I be able to be reported by an account that was only made mere seconds after it was created? Please help me resolve this issue because the moment I try to contact you I am met with a bot. I understand that it would be hard to manage an influx of messages of people like me that were banned. But it is not justifiable that I was banned after just one mere violation that I do not even know I did. Not because I didn’t read the rules, but because it was not discussed what I did to deserve a first time violation which resulted in a permanent ban from making snap accounts ever..Drewgonzalez20Version: 11.51.0.33

HorribleAbsolutely horrible I’ve had my snap account since what ? 2018 I’m pretty sure well anyways this new update caused a glitch and in the middle of the glitch snap just sent me an email saying my snap account had been deleted and is not recoverable so not only are all of the pictures I had on only snap chat are gone Ex: all of my dead grandparents and those pictures nobody else had and some life long friends that I only had one snap chat are gone as well and will never get them back so after over five hours of trying to get back into my snap trying to contact someone in snap chat sending emails and trying to find a help line with a human involved news flash that doesn’t exist when it comes to them so I gave up and lost all hope on my old account so I made a new one verified my phone number and email on it and started to get followers back for the next 12 hours finally got some of the people back some of my main friends and all of a sudden my account had been locked !! Without me doing anything wrong literally within the same day of me getting the new Snapchat it got locked so then I tried to find where I can get it unlocked and turns out you can’t!! So now I don’t know what to do because this has gone on for two days now and I’m just defeated and have no clue where turn and nobody is helping me.Guinea pig expertVersion: 11.38.2.40

New updates affecting accountsI have 2 Snapchat accounts. My personal one and one I share with someone else. So I go back and forth between them often because they’re used for different things and have different friends etc. after the newest updates about a week or 2 ago, my personal and the other accounts look like they merged. But they haven’t. It’s confusing. Now on my personal account it shows I have friends from the other accounts list but I know for a fact my personal doesn’t have those people as friends. But also when I look at their profiles it has the blue check indicated they’re added to me but on their snapscore it just says loading instead of their number score. And vise versa on the other account. So while they’re on my friends lise they aren’t actually friends with me which is confusing. Same with blocked list. People I have blocked on my account but not on the other ARE blocked on the 2nd one too and still vise versa. This is extremely frustrating because I have the accounts separate for a reason so for them to be together is irritating. The solution is deleting Snapchat and redownloading and it’s fixed BUT the moment I sign out of one and sign in to the other again, they’re merged again. I don’t want to have to keep deleting Snapchat every time I log out of one and go into the other.DeathhascandyVersion: 10.89.6.76

FIX THE APP!!!I’ve had this app for the LONGEST time! but recently i have been having a HUGE problem. about 4-5 days ago my snapchat would not let me save any pictures because “i didn’t have enough storage”. i checked my storage and i definitely had enough. every time i tried to watch a story it would glitch to another one and wouldn’t even let me watch that one. everything took forever to send and my notifications for me receiving something came in later than they were supposed to ! so i tried to update it , that didn’t work. then i tried to log out so i could log back in to see if that would fix it. now it won’t even let me back in. it shows me in the camera but then it throws me out. some people i know have been dealing with this same problem as well. i’ve had someone else logging into my snap so they could send my streaks. i log into it every now and then off of someone else’s phone so that i can see what’s going on and watch people’s stories. i can’t delete apps on my phone because of a password my dad set and then forgot so there’s no way i can uninstall and then reinstall the app. snapchat i love you but fix yourself!!! please do it soon , all of my pictures and memories are on there , and that’s the only way i really talk to my friends..🦋💫✈️Version: 10.87.1.69

Please send help 😡 They will not contact me!If I could give less than 1 I would 😂 I used to LOVE being able to use Snapchat for my promotions, to take funny videos of my kids etc, they loved it! But I am very very disappointed with Snapchat at the moment!! A few weeks ago my account was terminated out of the blue at 11 one night. (Shortly after having exchanged words with a neighbor who I suspect reported me even though what was said was said elsewhere and what was said by me was not rude in no way, shape, or form.) I’ve sent an email but got an instant response saying my account was terminated and once an account is terminated they can’t help. There is no phone number, no email whatsoever to get in touch with their support center. I had went without Snapchat for years up until a few months ago when I decided to make a new one to promote my business and to see videos and pictures of my 10 month old when he’s visiting family members. I am very very furious I have not been able to get this resolved. I’ve reached out to their Facebook support page and got nowhere there as well. If I make a new account it automatically locks..I’m very disappointed with the customer service Snapchat offers. If someone sees this and will help me fix whatever issues are going on with my account, yeah I would highly appreciate that!!!!.Bn97141920Version: 11.43.0.23

Just an opinionI’m bored right now but I really think this app is a problem for everyone in my opinion, so I’m going to talk about it. Snapchat is nothing special people, it’s just an app causes addictions to people being on their phones more. Not saying the app is bad but it’s also not the best. Everyday I’m in class and I see about almost everyone on there phone because of it, for what? All people think about nowadays are followers, looking cool for their crush who they don’t even talk to, and getting on there phone. It blows my mind how people can’t be on their phones for at least 5 minutes. Not saying this generation is terrible but this generation, has been the worst. People are so selfish rude etc and technology has glued everyone on it. I had Snapchat because I thought it was for the “cool” people, instead I got on it every single day and got my family glued to the app. We all got rid of it because of it we were in our phones all the time, that is not good. Technology is controlling our lives, if you understand everything I’m talking about then you know how crazy and sad that is. I’m sorry to all the girls out there who think they’re popular and pretty because of it but don’t try and look good for your crush or anything like that and don’t be fake, just be who you are. That’s kinda rare in this world right now..SwAy_DarkzyVersion: 11.54.0.39

Snapchat boycottI have used Snapchat daily for almost 8 years. I had my original account since the app first launched and my account was terminated without any sort of warning or reasoning. I had memories of dead friends, dead relatives, and dead pets etc. I had content stored on my account that was priceless to me. I also had contacts with people I have no other contact with outside of Snapchat and everything was taken away with a matter of minutes. Recently a lot of my friends have been disappearing on snap for “violating” the very foggy and unclear terms of service and this is where my account was flagged for termination too. I am a medical marijuana patient and have been for the Majority of the time I was a snap chat account holder. I had posted a picture of my medicine with the caption, “‼️medicinal use only, Not For Sale‼️” and within minutes of being posted for my FRIENDS to see I was deleted from existence from snapchat along with all of my memories, contacts, conversations etc. it’s sickening. I have tried to reach out to support to rectify the wrongful termination of my account, how SNAPCHAT HAS BEEN THE WORST COMPANY TO DEAL WITH IN REGARDS TO CUSTOMER SUPPORT. I have loved this app for nearly a decade, however, they have lost a tenured consumer of their app and I will continue to let all of my friends know, it’s time to boycott Snapchat..Markie Mark WVersion: 11.60.0.35

Why is there no customer service?Yesterday I was letting my friend use my snapchat as I usually let him do to contact people and friends since he doesn’t own a phone right now. However, while he was using it I believe he posted something on my story or a private story that was against snapchat’s “Terms of Service”. Because of this my account was permanently deleted and I was IP banned on my phone. This is heartbreaking because I have used snapchat loyally for over 5 years and had 5 years of memories in there that would be devastating to lose. I’ve been diagnosed with a dissociative disorder that causes amnesia which makes it difficult for me to fully remember some of the best times of my life. For me losing my memories in snapchat is like losing those memories for good. I didn’t even get a warning… no three strikes… no nothing… after 5 years one post and my snapchat is gone and I can’t even create a new account. This seems extremely irrational and unfair, I was really hoping that there was some way I could get my account back or at the very least my memories, however, every time i try to contact customer support they send a robot to help me that gives the same response no matter what I say. This isn’t only unprofessional but it’s truly truly upsetting. I would rate the app zero starts if i could.Skyrocket224Version: 11.58.1.42

Distraught againI am now distraught AGAIN....Because I loved snapchats camera and effects, I recreated a new account after my old account being hacked by someone and thankfully getting it back (without any help from snapchat). Now, I my account got permanently locked 10secs after posting a picture supporting a friends’ business that seemed to go against SNAPCHAT guidelines that I didn't know of. It wasn't even on my main story. It was a private post for close my friends. I don't even have the option to make a new account just to use for the camera because it recognizes my phone number and email as soon as I tried to make a new account. I just wanted to sync and save my years of memories with friends. I wish Snapchat would've gave me a warning of the restriction while the post was loading, or just banned me for a while. I couldn't even get my data of memories to download. I'm just so upset and I had a break down when this happened AGAIN. I see from the comments I'm not the only one. I just had to block a sugarma from snapping me, but my accounts gets locked. Nobody even reported my post because I got locked out 10secs after I posted it. Snapchat needs to give us access to our accounts again even if we can't post to the public anymore. I just want my videos and pictures back..Mimini miminiVersion: 11.66.0.33

The Locked AccountsOk, lately I have been seeing a lot of talk about account being temporarily or permanently locked. And…I think the system is flawed. I can count on one hand the amount of people who actually read the terms and conditions, and I didn’t even know what a third-party was until my account got temporarily locked. Did I learn my lesson? Yes, of course. But not only that, I also learned that all of my streaks will be ruined since the app won’t let me in for the next 24 hours. 24 hours is way too long of a time especially considering how many people keep streaks with others. Adding onto my rant (so sorry this is just very frustrating to learn out of nowhere), the concept of an account getting permanently locked to an individual whether they did anything or not is quite broken. Considering how many memories are saved in the app I’m not surprised at how many people are complaining about moments, memories, and time lost in the blink of an eye. Is it important for the people who actually do wrong to be punished? Of course, but the way it’s been happening is not effective, at least from what I’ve seen. I could be wrong, but I think I’m done. This would be an important thing to consider if Snapchat doesn’t want to lose any users..Noel willowsVersion: 11.75.0.35

Logged me out and deleted both of my accounts with the new updateHas anyone been able to get their account back if so please tell us how…… They had a new update and after that my Snapchat was glitchy when I would open it it would keep closing out so I deleted it and re-download it then after it glitched a few more times it would not let me login at all and said that my accounts got banned for violating the terms of service which did not happen and now all three of my accounts are deleted with some of the only pictures I have of my daughter and family members who passed away and I am trying to figure out how to recover my memories from the accounts and how I can make a new one with the same phone as it says that it banned accounts on this device i’ve read through the comments and I’ve read over 150 other people have had the same problem Snapchat please help us!!!!!! We all I need to get on Snapchat about them restoring our accounts this is not OK we cannot let them get away with us if anyone has had any luck getting a hold of them with an email or any other way could you please post it in the comments so we can start sending messages and if anyone has had any luck in getting their account restored or their memories back please let us know how.MattthepyroVersion: 11.71.0.35

DisappointedI have been using Snapchat since about 2014. I haven’t had an issue until a day ago when my account was “temporarily locked”. When I received the email, I carefully read the reasons why my account could be locked. I do not, nor have I ever had a third party app installed on my phone. I also have not violated any community guidelines. My email and phone number have been verified for a while now. There was absolutely no information on how long this lock was supposed to last in the email. I also attempted to unlock my account through the link provided in the email, however it said it was unable to process my request. So how am I supposed to unlock my account? I have tried various forms of communication to try and get this issue resolved, with absolutely no help except repeated information on why my account could be locked (even though I stated none of the reasons are true) and sending the unlock link, which again, still doesn’t work. The lack of service and support provided by Snapchat is so very frustrating. And it’s not just me. Twitter and these reviews are flooded with people disappointed in their experience with your so called “support”. Please do better. It’s embarrassing for your company that so many people have reached out and yet nothing has changed..Ka SingerVersion: 11.13.0.25

Update review 🤢I am sorry but please go back to the previous version. I have had Snapchat forever and this is the worst possible update. I do not need 5 screens to show everything! I seriously am so disappointed the black tool bar at the bottom is not useful at all. It does not need to be there and it was so much better to just swipe 3 screens. I do not need a screen to find my friends on snap maps it was so much easier to use the camera screen and swipe up. I’m sorry the update is just not aesthetically pleasing anymore. The black room bar at the bottom is pointless. The 5 different screens is just too much!!!! It was so much better when it was 3!!!!! Also the wag that it’s like zoomed in on the chat bar is so weird. Also like where do I search for more filters! It’s not at the end of the filters line anymore! Also the discover bar is pointless. Like why is there even a screen like that it was way better when u valued just press a button and go there from the stories tab. It honestly wasn’t even an update it just made it way worse. Why add more stuff when the previous version was perfect! PLEASE go back to the previous version!!!!! It was so much better with the 3 screens, and get rid of the black tool bar it’s so stupid!!!! I’m disappointed and want the old one back :(🤢👎🏻.BelllaaagVersion: 11.2.1.0

Crashing and updatesPersonally i love the app. i’ve been using since 2015 and they’re have been some changes both good and bad. i think we all remember the end of 2019 when there were rumors of the app shutting down. well that was the start of the end for mine and most of my friends/families snapchats. the update that changes the bottom of the layout within the app i still haven’t been able to download while my friends had it last year? anyways that’s not really a big deal because they all said it crashes their snap almost every day and messes with their stories. and recently, even up to today, snapchat has been sending snaps to the wrong people or sometimes sending one without even being on the app. it causes a little panic attack because you have to think “WHAT DID I JUST SEND THEM?!” and i fully understand that there are plenty of new accounts being made everyday slowing down the app but there are other apps with WAY more people that are carrying fine. i would just like to the snapchat excel like it once did before any of the new layout change updates or changes to colors. However one of the apps best changes was bitmoji. they really changed the way people view the app and make it a lot easier!.Robbie LokoVersion: 10.88.5.70

I was unlawfully Perma bannedI was banned without warning and lost 6 years of memories. I have a medical problem with severe memory loss as a side effect. This has emotionally devastated me as I had thousands of pictures and videos that are now permanently gone. They gave no reason other than “I violated terms of service” which I did infact not. I lost all contact to my friends as I moved hours away from my hometown and this was the only way for me to have human interaction with my past. I just wish I could get a response as to what I have done so wrong that they perm deleted my account and made it so I can’t make a new one. I can’t afford to buy a brand new phone and get a new number to make a new one which would only solve one of my major 5 problems. I know the policy is that they will not unban a deleted account but I genuinely don’t think I did a single thing wrong. I know this is a “millennial problem” but Snapchat was a huge part of my life. If it was a problem with some of the memories deemed “inappropriate” to Snapchat’s guidelines, I will gladly remove said pictures and videos but again I don’t think I had anything that violated those terms. This has to have been a mistake. Please I am begging you to allow me to remember my past and have some contact from my friends and family..Austin Ciacchi 2Version: 11.54.0.39

ACCOUNT PERMANENTLY DELETED FOR NO REASON?Okay, so for about a year i've had my snapchat account. no problems at all. i had another one before that but it was a really immature user so i decided to get a new one as i started taking snapchat more seriously. then i have this account for a year. i just started getting memories from a year ago and i finally got comfortable with my snapchat. the other day i went out and i was using snap. i closed the app and went for lunch. while waiting for my food i go into snap and my account is LOGGED OUT. i got super confused and tried logging in. my password wouldn't work and i was so mad. my friends started texting me asking if i unadded them or blocked them. i was so confused and they told me my account was deactivated. i was so mad and i thought i got hacked. so i got home and emailed them. i got no email back but 5 minutes later i get an email saying my account is permanently deleted for violating terms of service. LIKE WHAT!? so i have my new account and i'm scared to death that if i ever log out i will get locked out. also, my BEST friend got permanently locked out the exact same time! so we're super confused and he's currently on his 5th account IN TWO DAYS because they keep getting locked and terminated for no reason! fix this right now because i'm sick of this..Apo reviewerVersion: 10.89.5.76

LET ME USE YOUR APP ON MY IPHONE 11I AM HAVING THE SAME PROBLEM AS SHRILLEX - THE REVIEW BEFORE MINE THAT WAS POSTED MONDAY. Yesterday at approximately 3:00 pm i was logged out of my snapchat account and would not let me log back in, so i tried to log in on multiple devices and would not let me. so i logged into my backup account i have had for a while now and it LOCKED that account seconds after letting me login. so i thought to myself this is ridiculous i shouldn't be dealing with this and made a new snapchat on my phone which it let me do and let me login and add friends and talk to them for maybe FIVE MINUTES before LOCKING MY NEW ACCOUNT as well. i figured it was just a one day lock or something so i waited 24 hours before trying to login to snapchat and still nothing for any of the accounts. so i went to snapchats help website and turns out they PERMANENTLY LOCKED MY NEW ACCOUNT I JUST MADE AND MY BACKUP ACCOUNT. and it tells me it cant even find my main account that i have had for YEARS. i have over 2000 photos and videos AT LEAST that are not saved on my phone. so i am upset about that, but i am even more upset at the fact that snapchat won't even let me use their app on my iphone 11, like it won't let me login on snapchat nor will it allow me to make a new snapchat. this is ridiculous and i am VERY UPSET. PLEASE FIX THIS..TrinlivemadVersion: 11.56.1.33

Snap doesn’t workI have been patient for i’d say the past 6 months to a year with the new pointless updates and the way snapchat looks. Im sick of it constantly updating because every time it updates snapchat gets worse and worse every time. there has been little bugs for the past year on and off but since the 3D bitmoji came, it seems to have brought viruses. now that can’t actually be the case so what is going on? i’ve lost patience and i’m ready to delete the app. it logs me out of my snapchat, when i have it on dark mode, it kicks me out of snapchat when i click on the icon, then when i come back in it’s light mode and all my snaps are unpinned. when i take pictures and send them, they say there sending them just delete. my memories are starting to delete, and nothing is sending to anyone and it seems like I have some sort of virus on my phone. I shouldnt!!!! this only happens on snapchat why is that? I’m sick of snapchat, and I’m honestly ready to delete it. Nothing works, it kicks me out, changes from light to dark mode when i try to access the app, deletes all of my notifications, deletes my memories, when i’m listening to music, it kicks me out of snap and also turns off my music! I can go on and on! and i shouldn’t be able too!!! i miss the old snapchat..Im.mad.Version: 11.54.1.40

UsernameBe able to change username please !!......................../.Version: 10.54.0.31

Poor quality photosApp needs to be updated to collaborate with iPhone XR. Pictures are coming out very low quality. Please fix!.Maddie.vdgVersion: 10.52.0.23

New Update LayoutI think almost everyone can agree that there’s no need for people to know if a picture was from your camera roll or not. It’s bulky and ruins some pictures or videos made for aesthetics or well any reason in general..Random383782738549Version: 10.54.0.31

Terrible updateI dont know why snapchat added the new black navigation bar it’s honestly terrible please remove it.BIGDRIPPAYKTVVersion: 10.79.5.81

UsernamePlease let us change our usernames, we weren’t thinking straight in grade 6.Shay.tmVersion: 10.82.0.73

Literally ew.Can you please get rid of the newest update. It makes the app look cluttered and gross. I’m considering deleting it because of the headache it’s giving me. I feel bad for whoever designed it because it wasn’t good..NaomisophiiaVersion: 10.79.0.70

UpdatesHello, I saw that you guys have come up with a new update and I’m not a fan of it. I was reading the reviews and a lot of what we ask for have not been incorporated. Updates such as; dark mode, live-streams, the changing of usernames, adjusting to the iPhone XR photo quality, being able to hold onto a snap & mark it as read or not, a button where you can “send to all streaks” instead of clicking on all their names, would’ve been great. I’m hoping for a better update soon pleasee and thanks.A.JustSayinVersion: 10.79.5.81

Not compatible with iPhone XRPhotos are very low quality and super zoomed for no reason only on the Snapchat app. Needs to be fixed ASAP. It’s been like this for a very long time. Unacceptable.._4udr3y_Version: 10.52.0.23

Kinda badWhen i look at a story it still says i haven’t opened it which is annoying because i am in this girls private story and i enjoy her private story except she posts a lot and so essentially i’m tapping for like 5 minutes trying to get through especially when my wifi is bad which is annoying. also u need a dark mode option because when i wake up in the morning to see if any hot guys snapped my i’m literally blinded bc it’s so bright when my screen is dark as heck. maybe the layout could be prettier also because it’s kind of ugly and it scares me. i don’t know maybe stop doing a bunch of changes and fix what u messed up. no offence though ur making money. i respect..YeeeeenawwwwwVersion: 10.56.0.23

ListenToMeThe new update is so ugly and it doesn’t allow me to peek before I decide to reply to a chat which is annoying. You guys can ‘fix bugs’ without making the layout horrendous. 0/10 do not recommend the updated version..Ratalia mouseVersion: 10.80.0.70

Please fix iPhone XS Max zoomed in cameraIt makes it really zoomed in and blurry PLEASE FIX!!!.Snapchat164828373Version: 10.52.0.23

Need to change layoutPut it back to how it was. i hate the new layout it sucks so much i don’t wanna use snapchat anymore.JenniferawelchVersion: 10.76.5.67

Change it backI got an update and I have an iPhone but it makes my phone look like an androids and I strongly dis like it I can’t slide on to chats anymore it’s really inconvenient and frustrating.Sunnyholly1Version: 10.76.5.67

The new update sucksI’m sorry but this new update is absolutely terrible. I miss the old Snapchat where everything was easy. I’m not a fan of the bar on the bottom and how you can no longer swipe down to see the map. Everything it’s cluttered and doesn’t look organized. Just being honest, sorry. I want old Snapchat back.BbberuesVersion: 10.80.0.70

Iphone xrCamera quality is awful on this iphone. super frustrating, please update.Meli 136258278Version: 10.52.0.23

Glitchy UpdateSnapchat has always worked really well for me, but the latest update makes it unusable. I can’t load filters without it crashing and I can barely stay in the app long enough to send a snap..ChestneymVersion: 10.79.5.81

WowSnapchat was good. This new update is trash. The amount of un-skippable adds I have to go through every 10 seconds to watch stories or even the Snapchat verified stuff is horrendous. If it doesn’t change I’m 100% uninstalling I don’t need Snapchat to text people and that’s pretty much all it’s good for. Upsetting..ToxxiK_JayVersion: 11.38.0.38

IPHONE X’S ARE NOT GOODSo i have the xr, and my camera is fine. but on snapchat it’s zoomed in and blurry. it’s so bad that i can’t even take one good picture. fix it soon please. like. really soon..Reddiva05Version: 10.58.1.1

Not workingI rated your app one star because ever since the recent “bug fix” update, I can’t load my snaps, tap on settings, or go to my stories. Today my snap page says that I don’t have any snaps and I have to delete and reinstall Snapchat every time I want to send streaks! It is really annoying and I need you to fix it really soon..Backward boyVersion: 10.68.0.63

Change the UpdateGo back to the old update, new update is lagging, take away the black bar at the bottom it is useless and the old update is easier to use.KekeShamVersion: 10.87.0.69

Not itApp was decent until the last update, it looks disgusting and the layout makes me want to delete it. Go back to the last version without the gross black menu along the bottom..Legitgamer6969Version: 10.87.0.69

UsernameI love the appp so much but recently updated the app and i got this UGLY bar on the bottom of my screen! It’s kind of useless and i think it’s a waste of space and energy! for love of gosh just take away the bar!.MasscaragirlVersion: 10.86.5.75

HELPMy account has been locked for no reason and when i created a second account it locked it too... i can’t use snapchat anymore because of that...when i try login and i enter the account it logged me out 1 second after i login.. please help... my username: riooo_71.Alexis RiopelVersion: 10.81.0.71

New update sucksThe latest update version is bad 👎🏽.AdemjrVersion: 10.83.1.69

CHANGE IT PLEASEThe new update is HORRIBLEEE, it won’t let me half swipe to see msgs like idk what you guys were thinking when you were making that change and whenever I wanna msg someone I’d usually jus slide to msg them but nooooo you guys had to put the stupid map there😡in conclusion I think you should change it back cuz I’m sure I’m the only one who hates this update😑..RN1234456789Version: 10.80.5.79

Black bar 😾Bro please get rid of the black bar at the bottom i’m literally begging you it’s so bad pls.Jimmy😼Version: 10.88.0.60

Not compatible with iPhone XRSeriously considering deleting the app because it is nearly useless on the iPhone XR. Photos are way to zoomed in and poor quality. Please fix this..Amyy_123Version: 10.59.0.15

EhThis update is UGLY. the bar is UGLY. all we want is to change usernames, not relearn the interface.Clio242Version: 10.88.0.60

Stop doing dumb updatesThere’s updates snap users have wanted since time and we write what we want in the reviews. You guys just keep changing the format of snap and keep making it uglier and uglier. Pls stop.@glamby.roVersion: 11.38.0.38

💓✨🥰🧚‍♀️disgusting✨🤩💞😻Get🤩✨💞rid💕🧚‍♀️✨of😻💗this🥰✨🧚‍♀️update💞❣️🧚‍♀️💗✨.KawaiikatsukiiVersion: 11.2.0.73

UpdateHate the new update change it back please. No one likes it..KvbbbVersion: 10.80.5.79

New updatePlease get rid of the new update. Ever since it came out there have been so many problems with snapchat. Example: can’t log back in, can’t send snaps, snapchat keeps crashing. Also sometimes when you’re trying to scroll down it goes onto snap maps. It also doesn’t look very nice. Please just bring back the old snapchat..LuisSire123765Version: 10.79.5.81

IPhone XRPlease Snapchat it would be pretty ideal if you released a fix to the iPhone xr and other iPhones that have issues with the camera on the Snapchat app honestly it’s ridiculous that it’s been a year or 2 since these phones were released and there is no fix or solution to this problem absolutely ridiculous Shame on you Snapchat.ItsbelowzeroVersion: 10.72.5.69

Fix the camera qualityIOS 14 update sucks and ruined camera quality on sc.It looks normal until you take the pic it turns light and not as clear as it was. Fix it or I’m just going to use IG!!!.IOS 14 update🙄Version: 11.1.0.65

Snapchat NEEDS CUSTOMER SERVICE!This is so frustrating. Getting your account terminated with no explanation, like people have YEARS of memories and all of that just gets wiped away, and for what? The fact that users can’t even APEAL the termination and have an actual humans see if you ACTUALLY deserve account termination. I posted a LEGAL SUBSTANCE on my story, and not even 10 seconds later I get terminated and blacklisted for life. This is actually super unfair. No warning, no explanation , just poof. I wish Snapchat actually cared about the user of this app. Users that have dedicated years of using this app, years of memories and built relationship through the App. PLEASE CONSIDER PROVIDING CUSTOMER SERVICE. smh..SweeetgyalVersion: 11.59.0.27

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