Snapchat Customer Service

Snapchat Positive Reviews

Performance issuesFor the most part I quite enjoy Snapchat it’s probably the most used app I have on my phone because it’s really convenient for messaging people especially when my texting doesn’t work based on various locations, like text messages don’t go through when I’m at school buildings but Snapchat messages will. I think it’s quite useful and it’s very fun to use, however lately I’ve been experiencing some problems with loading times. For the past maybe two months it’s taking a good 10 seconds to load in a text that I got, and another three to save that text. I’ve been on various Wi-Fi connections as well as using my data and no matter the change between Wi-Fi or data the problem does not get fixed so I know that’s not the issue. Recently I found that deleting some of the things that take up storage on my phone help with the performance however this time that has not worked. I do think that this is some thing Snapchat needs to look into as a problem since it is one of the main communication apps. Have the time I to get annoyed with it taking so long to load that I just use text message instead of Snapchat but it’s just not the same and I wish I didn’t have to resort to it. I hope Snapchat fixes this problem soon..SavvanananahhhVersion: 11.2.1.0

What happened?I’m sorry to say it, but something is definitely wrong with Snapchat. In all my years of using the app, I have never been this disappointed. Although Snapchat is my main social app on my phone, it has been really bugging me. For example, it has been taking up to 5 minutes to send a chat everytime I try to send something. Before I am told my phone is slow, let me reassure you this is not only a problem for me but for my peers as well. Also, I have been receiving Snapchat’s from WEEKS ago, leaving the other person to conclude I have been ignoring them. When it is taking 4 weeks for a singular snap to come through, there is an obvious problem with the app. Likewise, my peers and I have noticed that when somebody responds to me, it’s very slow and won’t load or I don’t get it at all. Just the other day I received a snap, and when I asked about it I learned it had said I left them on opened whereas for me it said I had been left on delivered. The amount of time I have wasted trying to solve this problem along with the taking 5 minutes to send one thing problem, I could have been doing other things, so I have been veering off the app. Unfortunately, I do not think this app will be worth it, especially if it keeps traveling downhill at this rate. Maybe, if we weren’t so worried about how the app looks we could worry about how it has been working. My peers and I have tried deleting the app, updating, but nothing seems to work..Idek 9-101112Version: 11.3.0.64

STORY ORGANIZATION RUINED!Snapchat update ruined my story organization! Ok so a thing that I really like to do is save my stories to my memories (like everyone else) and I save every. Single. Story. And I have Snapchat automatically save my stories for me but I also manually save them because Snapchat doesn’t save stuff that you posted from your camera roll so I wanna make sure I have everything there. So I’ll have like 2 or 3 stories in my memories that are similar but not all the same. So I just combine all of them and they would organize themselves by post date and I can get rid of the duplicates and have it be a nice, organized story just like how I posted them. But now, I don’t know what happened, but I think an update ruined how my stories organize. Whenever I combine my stories so that I can organize it, they won’t organize themselves by post date anymore. They just add to the end so the memory is now all wonky and out of place and I’m very disappointed. I wanna be able to add stuff to my snap memories so whenever I look back at them, I can relive the whole day of when I posted those again. Please fix this Snapchat. It was completely fine before! At least make it to where you can individually move a snap to wherever in the memory you want it. What’s the point of adding things to a snap story memory if you aren’t able to put it wherever in the story you want it in so that the story is organized by when they were posted??.William QuintanaVersion: 10.87.5.79

Far to many ads in such a short amount of time in discovery vidsI have been using Snapchat for many and many years like since the beginning whenever the app was first launched. I’ve always like loved snap and have started to watch the “discovery” sections. The point of me writing my review is to talk about the discovery stories. Discovery stories are random popular people, channels and such that play highlighted parts from their vids or snaps. The main complaint I have is that there is LITERALLY AN AD every like TEN SECONDS that last like 6 seconds and you can’t skip them. Sometimes I get very into whatever random discover Snapchat channel thing I found but getting an ad every 10 seconds makes me not even want to watch them anymore!.. their SO ANNOYING! I understand Snapchat’s gotta make revenue through ads but throwing them in your face every freaking second is ridicules. Maybe one every 3 or 4 mins would be more viable but getting one every like no more than 30 seconds kills the mood to even want to return to the discover section. They should call it “make us money by spending more time watching a crap ton of ads far more than enjoying and viewing the clips”. Other than that I still love Snapchat and will continue to use it everyday, I just won’t be viewing the discover section because I refuse to watch a 6 second every 10-15 seconds..Hayden2705Version: 11.28.1.40

Great app and all but FIX THISMy Snapchat, along with many others, has suddenly started malfunctioning. I’ll send my streaks, and then it’ll say they sent, but then if I check later on, it says that only the streaks from the day before sent and makes it seem as though I haven’t sent or received anything, even though I know I have cause it said delivered before and it said I had 15 snaps, but then they all disappeared. And then when they all reappeared it wouldn’t let me open a few of them. It also deleted the videos off of my story from the day before. And it hasn’t been letting me view certain stories. Like I’ll try to few them, and it’ll just glitch me onto another story. This seems to only happen when it’s a video on the story. I tried restarting my phone, and I even tried logging out and back in on my Snapchat account, but after attempting this, it wouldn’t even let me back in the app. Like I would try to open it and it would just immediately crash. I talked to my friends and several of them are having the same issues as well. I even tried deleting the app and reinstalling it and now it’s taking forever to reinstall, like longer than usual. Idk what’s going on but PLEASE FIX IT SOON!.Cakegirl300Version: 10.86.0.68

The New UpdateSo I recently just got the current update of Snapchat and it myself as well as many people that I know don’t necessarily like it. It changes the flow a bit too much and there are now some features that don’t exist anymore. I do like being able to access the snap map better by clicking on it however I do not like that when I swipe to the left instead of opening a conversation it goes to the map. Many of us would rather be able to swipe into our conversations like we used to. I understand that the update was most likely a lot of work but I think it would be nice if we could get the option to decide if swiping left will open chats or the map. May be in a next update you can add in a feature in our settings where you can pick whether swiping left or open the map or your chats I’m sure many people would appreciate it although I do understand it would take a lot of work. Either way Snapchat is an amazing app and really this is just a small problem but one that I feel many people would appreciate having the choice about. Still putting five out of five stars though because despite the update I still love the app..Mr.MalfoyVersion: 10.86.5.75

Small suggestionI can say confidently that me and all of my friends spend just about all of our time on Snapchat. It has brought many people I know together in ways I’ve never seen capable by another app. By far snapchat is my favorite and most used app. It is easy to use and has a smooth and appealing layout. I am not here to criticize, but simply to make a suggestion. I enjoy watching some of the shows on the “For you” tab. But I often find myself losing the show that I was just watching. I’ve noticed that thumbnails change after you go through the story, so that makes it hard to find what you clicked on in the first place. In particular I keep finding myself thinking “wow, I enjoyed that show, but I don’t remember what channel it was under. Though I only watched it 5 minutes ago.” Thus I would propose a sort of “history” feature for the “for you” page. (I would not like this for personal stories, only shows on the for you tab.) Possibly even just keep it in a more hidden spot because I do not need it as often as other things on Snapchat. But a feature like this would help me find and subscribe to the shows I enjoy. Thank you for reading..UnbuiltFungus10Version: 10.64.0.65

Dark mode?I’ve had Snapchat for several years now, and it’s always been one of (if not my favorite) social media platform. It’s easy and fun to use, and it’s a great way to keep in contact with friends. All the filters make for some great selfie-taking, and you really get a personalized experience, which I love. The only thing I wish was different is that there is no dark mode. I have an iPhone, and Apple has been super receptive to feedback when it came to allowing a dark mode for phones. It’s really an awesome feature, since even on the lowest brightness you could burn out your corneas with the pure white screens of the App Store, iMessage, iTunes, and more. Thankfully, those are all in dark mode now, which is great in the middle of the night as well as in broad daylight. I really wish Snapchat would look into making a dark mode for their users as well, since lots of people (myself included) really prefer dark mode. There’s something about the look of it that I love, and an added bonus is that I don’t go blind at nighttime. I wish I could say the same for snap. Snapchat, please consider a dark mode for your users. I don’t think I’m the only person that would like to have it..DoctorWhovian66Version: 10.76.5.67

Amazing!This app is amazing and is so safe for our kids! I am a mother of 4 and i let all of my kids have this app. It is very safe because when you first download the app, it immediately puts you on ghost mode. This means no one can see your location. you have the choice to turn it off but they ask you about 3 verification questions before you do. Plus, you can’t see anyone’s posts and you can’t message anyone unless you follow them and they follow you back. If you guys follow each other and someone does something inappropriate, and you didn’t save the chat, you can go in settings and there is a button where you can revive all of the message you have ever sent. they will also bring up any messages they other person sent too. Lastly, if you report someone, it will immediately block them and report their account to the headquarters! This app is also super fun! It’s a fun way to communicate because when your kids go into their teen years, it’s not “cool” to text any more so this will be super fun! There’s all types of wonderful filters on this app which makes it amazing too! There are some cons but overall this is an amazing app!:).🐷PigLover🐷Version: 10.81.0.71

Bugs, glitches, and boringThere are many bugs and glitches that go on throughout the app. I am not going to list many besides maybe 1-2 because you can look back at the other reviews, but the particular ones that bother me are the chat messages being delayed in sending and the notification one. The notification one: when you first install Snapchat, it asks if you want to allow notifications. Some people would press no, but if you press no, you aren’t able to go back into IPhone settings and change it afterwards. You have to uninstall Snapchat and reinstall, and login again, and it’s just an annoying hassle. Also, the little shows that you can watch are either very boring or very entertaining, but it’s hard to gain motivation to watch them anyway because of the ridiculous amounts of adverts. Like seriously, less then every 30 seconds about 10 second ad pops up. Very annoying. Now for what I like about the app. I love all the filters and how you can explore even more filters, and it’s just very fun to use. I also just love the concept of sending little videos and photos to friends, I don’t know why but it’s just very fun. I also love how chats disappear, alerting if a chat is recorded or screenshotted, alerting if a chat is deleted and etc..IiWojoVersion: 11.25.0.29

Snapchat Needs improvementI was really impressed with Snapchat back in the day, in that it enabled photo messaging and added filters to help with those of us who may have a bad skin day, keep our blemishes hidden by a smoother so when we send our friends a snap it doesn’t show our embarrassing acne spot to our possible crush, etc. The new updates to Snapchat are disastrous. First; I can not clear an entire conversation column and have to go one by one through the messages to clear them. Also you can’t look up your friends; how is anyone supposed to organize their friends list if we can’t even see who’s our friend without searching them? If you have 20 or so friends you are basically spending 2 minutes of your time trying to clear your snap window. Second; the stories; filled with biased propaganda and absolute garbage. I enjoy subscribing to some of the channels but the fact that most of these channels feature some of the most controversial topics and are completely one sided is unfortunate. I would like to see more middle liner content, and keep politics out of the playground unless your going to equalize and allow those who may not swing to the left side of the scale, be able to enjoy the features as well. Please read and consider Snapchat.Ktiger101Version: 10.54.0.31

Black ScreenYou JUST updated the app after a whole day of the black screen issue, but the issue is still here, and I also can’t tap the icons on the bottom to transition from my snaps to my stories. Is this happening because of my device? Either way, please fix it because the update did not do anything. I’m also losing my streaks because of this issue, so when you eventually update this app again, please bring back the streaks that I supposedly “lost” just because of this ongoing issue. I also cannot reply to friends’ snaps with a snap of my own, because of the black screen issue. I can take the photo, but it only shows up after the photo is taken. Think of it like a Polaroid picture, where you have to wait for the image to show up after taking the photo. That is exactly what’s going on in general with the camera, but at least the photo immediately shows up after snapping your photo. Lastly, my friends’ Snapchat stories are starting to repeat themselves again, even when I have already viewed them. That needs to be taken care of, because that issue lasted AWHILE last time. I would also be open to share some newer ideas for the app; but for now these are the issues that I’m going to report on. Thank you..Fali20Version: 10.86.5.75

My love/hate Relationship With SnapI have been using snapchat since 2013. In the past six years I have seen such an development in quality, options, and overall popularity. This app is like a lion and every phone the app touches, is it’s kingdom. I enjoy Snapchat. I enjoy the streaks. I really enjoy the meme accounts I’m subscribed to! But there’s one thing that I just can’t get behind. The Discover Page. I’ll be straight up honest with you, it is the one thing that makes takes that fifth star away. Ya’ll just came out with a new update. I was excited to hear that you could change the settings with the Discover Page. I went to these setting (to turn off the page) to DISCOVER (haha ha, dad joke) that there’s still no way at ALL that I can turn it off. Look, and I’ll put it bluntly, I love your app except for that one thing. I think you should be able to have the option to turn it off. I simply just don’t care about it and would rather not see it. Now I might just be the only one on this planet that doesn’t like it, or there are tons of other people that don’t enjoy it either. Anyways, I’m sorry for the rant, I just really wanna see that change is all. Have a good one!.Dillard698spmethiinVersion: 10.68.0.63

Hack?So I was on my snapchat and all of a sudden it just stopped working. I completely shut my phone off and I re-opened the app back up to see it still wasn’t working. So I thought the best way was to delete the app the download it again. So I did that, but then it wasn’t letting me log into my account? It kept saying “check your internet” and everything was just slow. When I finally got back into my account after like 5 minutes.. it showed I didn’t have any friends or anything, no pictures, no nothing, and then it finally loaded again after like 5 minutes. I can’t post stuff in my story without seeing the “failed to post” thing. My snaps were disappearing too, and they were my friends snaps not showing up. I finally got the app to work but not as well because it still is doing the same thing other than me being able to see my friends snaps. I hope you fix it soon because I’m really not enjoying how it is right now because it’s not working for anyone and my internet is perfectly fine. So that’s why I’m asking you again to just fix the problem. Please and thank you!.Aye mopeeeeeVersion: 10.58.1.1

Locking accountsWhy do we get our accounts locked ? idk but i find that very stupid. How come there’s guys and girls out there sending naked pictures to children and they don’t get locked out ? For example. my account was temporarily locked and it was because i was adding too many people without my email setup and all i had to do was delete the app and reinstall it and unlock my account. Well after i set everything up i was in a group chat and had added some of the people for friends. When i got home i tried to login and it said my account was locked, keep in mind i didn’t do anything. My email and phone number was setup and everything. So when i went to the website to unlock it, it said my account was permanently locked. What did i do ? I don’t have Yolo or Lmk etc. I’ve been trying to get back in and it’s not working. I’ve had this account for 4 years and i have memories, streaks, friends, stories.. my whole life. Knowing i can’t get back in really makes me mad. What also makes me mad is that when i email Team Snapchat, they don’t help at all. This was jus my concern and advice and frustration. Thank you for reading this :).Ryleigh__frenadVersion: 11.15.0.38

Memory/Image RecoveryHello! I just wanted to say that I personally love Snapchat. I use it more often than iMessage. Though I have to say that the fact that there isn’t a recovery option for memories really bothers me, and I’m sure I’m not the only person who has run into a problem like this on Snapchat. I had a memory that I held dearly to me. I was editing my memory small segments at a time. When I was editing, there was a small segment of that memory that I didn’t want to keep, so I had tapped delete believing it would delete that portion only, not knowing that it was going to delete the entire snap itself. Having made it two years ago, I hadn’t realized till now that I didn’t save it to my camera roll at the time being. I was wondering if there’s any way possible to incorporate a recovery option into snap, or maybe even make it possible for us to recover our memories without saving them to our camera roll? Though if there is a way to recover memories without having saved them to my camera roll, I would really appreciate the tips and feedback. I lost all hope for saving the memory after seeing that it is stated on the Snapchat support page that there is no way of recovering unless backed up on the camera roll..MyLoUlShVersion: 10.82.5.78

Snapchat is awesome but I need help!Hey Snapchat Team! I hope all of you guys are working safe during these times of the global pandemic going on, but I have an inquiry. I see that recently you guys released a new update about 2 days ago and today this morning Snapchat updated to the newest version. For some odd reason my photos aren’t going through at all and no stories are loading up. I tried closing the app out wait a few minutes and reopen it and resend my snap, but it still wouldn’t go through. I decided to just log out and log back in to see if that’ll help, but to my surprise it didn’t let me log back in and told me I had a connection problem. My WiFi is working perfectly for my other applications and social media platforms at this time, but some reason Snapchat isn’t liking my WiFi so I switch over to my Data network and still I’m getting the connection timed out message, telling me that I have a connection problem. Please help as soon as you guys can to resolve this issue! I thank you guys in advance and don’t work to hard during these times! God bless. -Mark L. Garcia.Marky boy(PuertoRicanCrazyBoy)Version: 10.79.5.81

Good app-A few fixesI've had Snapchat for over 2 years now. Snapchat is a fun, creative way to express yourself and talk to friends or meet new people. Most people, including myself, will add people off of quick add. Sometimes these people will express and share unwanted and unnecessary opinions or show body parts, and Snapchat makes it easy to disconnect from these people by simply un-adding them. I haven't really had any problems with snap, except for one or two things that need to be fixed. Number one is the fact that when I send or receive streaks, that they will send or show twice, which is very annoying. Second, it glitches and tells me that I have to go back and re-add everyone that I have on snap because I don't have them added already. And last but not least, is that fact that sometimes it freezes when you try a filter on, or write something on a picture. These are small problems, but I'm not the only one experiencing these problems. Over all, Snapchat is a fun app with a good image. I wouldn't recommend letting anyone who isn't at least 12 have Snapchat. Thank you for your time. 🙌🏽♥️.FluffyFox♥️Version: 10.68.0.63

Great app but needs improvementOk so I have been using Snapchat for a while now. It’s a great app I use it to keep in touch with my friends and post random stuff. But lately, snapchats been bugging out. So here’s my problem: I viewed my friends story nothing unusual, then it slid to the next persons story and so on and so fourth. Then a couple hours later I go back to Snapchat and it says I haven’t viewed their story yet. I was a little confused but viewed there story again anyway. I could see that they posted something new because I saw it on the little circle thing next to their name😂. But when I viewed the story I saw the exact same story I already viewed. This happened with four different people. I thought it was my phone even though it’s brand new. So I deleted Snapchat, logged back in, and the same thing happened. I did that numerous times before I just gave up and decided to write a review. (also another issue was I viewed one persons story then the next then the next but after that one as I was tapping for the next persons story it kept showing me that same persons story when there were still more to view?) I really hope you take the time to read my review and fix this little issue.😊.GamingWithJen 2Version: 10.58.1.1

Okay Ig 🤷‍♀️I mean I like snap and all and I use it a lot it’s just been messing up my phone a bit. So you see whenever I open Snapchat it’s gets kinda glitchy and I don’t like that when I open it and exit and then re open it and go into my camera roll on snap it won’t let me select more pictures and videos until i exit and clear it from my data and have to re open the app and it’s just a pain so yeah and the new update I mean it’s okay kinda annoying I liked the original snap and I mean it’s not that bad there’s some things better like it’s easier to hack to do screenshots with out the other person knowing oh that’s another thing I don’t like that it lets the other person know you took a screenshot of there snap or chat it’s just annoying because than they ask why and you have to make up some excuse but another thing is whenever I try to send a video to someone from like Tik tok to snap if it’s over 11 seconds it’s won’t let me and then I have to save the vid to my camera roll and do that whole exiting entering thing I was saying earlier. But over all i use snap a lot and I like it there’s just a few things that could be done differently. Thank you snap chat and have a good day everyone!! ☺️.Bfjebsksks.Version: 11.11.0.37

Love the app, but...I’ve had Snapchat for a long time now, and I love the app. It is a way that I can stay in touch with my friends and get to know new ones. Of course ever app has its bad days and glitches, like the other day, but something that annoys me greatly and has never been fixed is the time that the notifications that someone you subscribed to comes in. I am subscribed to a couple influencers and I have notifications on for two or three of them. I will sometimes be on the app and see that they posted and view their story, and of course, I would view their story so there would really be no need for a notification. Even though this occurs sometimes, I will get a notification five to ten minutes later about the same person, and it would be in regard to the post that I already viewed. Something else that happens with the notifications is that I do not receive them until about fifteen minutes after the post has been up. The reason I have notifications on is to see it in the first couple minutes, not in the first hour. If there is something that can be done to fix this, it would be greatly appreciated..GracieMoMo0223Version: 10.79.5.81

Love but needs fixingI LOVE Snapchat and I’ve had snapchat since 2013 because it’s such a good way to meet new people and stay in touch. It’s my most used app and I enjoy snapchatting people all day long. But recently I’ve been kind of fed up with the bugs. Like when I get a notification from Snapchat, sometimes it’ll just disappear off my lock screen. Also when I open the app after I got a notification, the Snapchat will not appear. The most annoying bug is when the Snapchat says, “Tap to Load” but when I tap it won’t load and I’ll never see the Snapchat. I’ve looked up how people have fixed these bugs in the past and I’ve tried everything. I’ve tried restarting my phone, deleting the app and download it again, I've logged in on another phone, I’ve cleared the conversation, and I’ve cleared my cache but nothing seems to work. Another thing, it is very hard to reach Snapchat. I had to really work to find how to reach them and tell them about their bug and I feel like it needs to be a little easier. Again, I love snapchat and as a teenager it is perfect for my generation to keep up with each other but I am really disappointed in all the bugs recently. Thanks!!.Ellahair24Version: 10.78.5.65

SnapchatWhen I first got Snapchat it was great, worked very well and they’re wasn’t anything I didn’t like about it. I did notice though, that I couldn’t send videos. I would have to save them and then send the video to the person/people through the chats. Even then they still didn’t send. And recently, I lost all of my saved memories - I did follow the steps you left in the help section about lost memories and I got them back for a little while, but they’re gone again and those steps no longer work. Also, every time I go to open Snapchat, it shuts me out of it. I found that I have to shut down my phone for a few minutes, and delete an app on my phone to stay in the Snapchat for a little bit. I’m sorry if this sounds like I’m complaining, or unhappy with your app, I really do love it, but I would appreciate it if you might try to fix these issues. I’m not the only one with this problem, some of my friends have this problem too with their Snapchat just shutting them out of the app and not letting them reopen it, and we would really appreciate it if that was checked out. Thank you so much!.Bob🐳Version: 10.64.0.65

Best friends list messed upI have been utilizing this app for many years and have always been impressed with the variety of features it has added over time. I admire how the app keeps one connected to people who are far away, and those close by as well. I have never had a single complaint about the app that is, until today. My boyfriend and I have been dating for 6 months and as a result we have acquired the pink hearts over that period of time. Today, however, I logged into my Snapchat to see that it was gone and instead replaced by a yellow heart saying that we have now just become “besties.” I would like to argue that this is false because we Snapchat every day and only really Snapchat each other. I believe that this must have been a glitch and would like it to be fixed. If our pink hearts were to be brought back, I would reconsider my initial review and come back to edit it by adding that Snapchat was very responsive and attentive to my request. Thank you, and I am hoping to see this fixed soon. Annnnnd as promised, I am back to add to my review. Thank you Snapchat for giving us our pink hearts back- and so quickly too!.Jo7272818Version: 10.67.5.73

We need this one improvementSnapchat, you know how you added the group chat system a while back? There needs to be one change to it. We should have the ability to remove someone from a group. Here’s why: Okay, so, I decided that I wanted to make a group chat with my friends and use it to share stories as a way to get closer. I made the mistake of inviting one friend, however, as she would make the most ridiculous and inconvenient calls in the middle of the night. Not only that, but, she wasn’t using the system of MY chat as I intended. She abuses my group chat as she posts multiple pictures, despite me asking her to stop. That friend later says I yelled at her, then creates drama for everyone and keeps us all up in the middle of the night. That girl later posts something I call very disturbing, and the sad things are, for one, I couldn’t delete it, and the fact people were literally online, on my group chat, and saw that. Now what are they gonna think of me? I’ve had enough of it to the point I left the group chat. I got fed up, ok? Snapchat, PLEASE make this change right now, and I’ll give you a five star rating. Thanks for your time in reading this (if you did so already)..Pup SimulaterVersion: 10.62.0.23

To many issuesI’ve used snap for a few years and have never had as bad issues before. It constantly lags when I first open it, and chats wont show up constantly, and it often says I left someone on opened but I had sent a message back to them, it’s getting really annoying having to apologize to my friends for the stupidest stuff, like maybe fix your bugs and issues before trying to copy tiktok. I personally do not use tiktok because of how toxic the community is, and now I keep seeing everything copy that god for saken app, Instagram has done the same thing. Literally everything on the snap reels or whatever is just stuff shared from tiktok. And don’t get me started in the ads on the stories, I get when you’re looking through friends stories, you can just skip those, but the stories from anything else is HORRIBLE. Every 5 seconds there’s a 5 second ad! The stories aren’t even worth looking at anymore because of how many ads are in them! Snapchat has honestly just become terrible, I only use it anymore because I talk to so many people on it, and I don’t wanna lose my streaks. If you are thinking about getting this app, don’t. It’s not worth it..ThatonewolfgamerVersion: 11.12.0.34

HiiiI personally love this app and it’s a great way to text and chat and do lots of things on honestly! I have a few issues with it though. One is that when I go to a chat and press the smile face I can’t find the cutout thing to make a cameo. I’ve been looking left and right how to. I’ve been asking my friends and everything they tell me is not showing up on my screen. For example they said to update Snapchat and then maybe I’ll see the cutout so I updated it and honestly nothing changed. I can’t find how to make a cameo. My friend has even sent me a link to Snapchat support saying how to make a cameo but I am missing on of those steps. I don’t have the face cut out image on the bottom of my bar when I press the face. I have one more issue. The only snap game that I can’t play is Bitmoji party. Me and my friends are always trying to play bitmoji party together and hers works and mine doesn’t. Everytime I try playing, before I even start the game, it says connection lost. EVERY TIME! So I would love if you could fix the bitmoji party and I know that it is not my connection because I have strong connection. Thanks for reading..GILCROES😎Version: 10.78.5.65

Minor Issue :/Okay so the past 2 days my snapchat has been acting weird. i mean sure this complaint is not really a big of a deal but i just can’t get use to this issue. i cant see when my friends are in the chat and when they’re not because i cant see their bitmoji’s but it does give me a notification that this particular person is typing its just that whenever i go to the conversation i don't see him/her typing or there at all even if they are there. at first it was tolerable but then it got worse when i couldn’t even figure out whether or not they have opened my snaps or messages because there were some points that i know they’ve seen it but it’s just not saying it’s been opened. i have tried every solution i could think of to fix this glitch or bug or whatever but nothing worked. i’ve tried logging out then logging back in of snapchat, deleting the app then reinstalled it again, and resetting my phone. i dont know what else to do. so please if you can at least give me an update for the app i’d be very glad. thank you..BrbieboyVersion: 10.57.1.5

HehePlssss make a change the username option -Olivia.LivvvvvvvvvvvvvvvvvvvyVersion: 10.58.1.1

Read plzI love the app but they need a “remove from best friend list” and a “send to all streaks button”. Other wise I spend all my time sending snaps to my friend.KselteVersion: 10.52.0.23

SnapWhen are we gonna have Snapchat with dark mode.Yoy_dxdVersion: 10.79.5.81

‼️✅FIX EVERYONE PROBLEMHello! If you would really like a good review to step up your game here’s help from a gen z, want more people to like Snapchat better reviews? Well make a update including 1. Change username 2. Remove best friend list 3. Take out spotlight, you are ruining snap and no ones gonna use that we have tiktok 4. Keep old Snapchat layout (2019/2020) 5. A “remove” person from Gc! 6. Make the Snapchat calls also allowing looking at other people’s snaps 7. Add a Snapchat story game 8. See who’s bsf list you are on. That’s it for now you should consider this..Opie7710Version: 11.6.3.52

IPHONE XR QUALITYI literally love snapchat, it’s a major way of communicating right now. BUT ever since i got the iphone XR camera quality or picture quality has been below the dirt. Smooths out my face or super pixelated, zooms in so much bc the screen, and looks like a potato took my picture. hope this is fixed soon :(.AileennVersion: 10.59.0.15

Change usernamePlease add change username option.MmuucchhVersion: 10.58.1.1

Iphone XROn the XR iphone the pictures on Snapchat are sooo zoomed in and look like terribly quality. Update the app to fix this please!!! Can’t even take snaps.KimkimlwVersion: 10.58.1.1

Please update to work with iPhone XS MaxPictures are coming out zoomed in and very low quality!!:(!! please please fix this!!!!.B_i-E_b-SVersion: 10.61.1.1

Change usernames.Add a change username option! So many people have been begging for years and still nothing.Oilman CliffVersion: 10.59.0.15

SoundsThe app is really good but the only thing that is annoying is the sound for example your sound works and then the next minute it doesn’t work.Needs more games in the gameVersion: 10.52.0.23

Dark modeAdd dark mode.J.j.s123Version: 11.6.3.52

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.29.1.36

Snapchat Negative Reviews

Locked me out, customer service not helpingThis is super frustrating. I was in the middle of sending a Snapchat when the app logged me out. I tried logging in and it said I was temporarily locked from my account. It has been more than 48 hours and I have reached out to Snapchat support on Twitter multiple times and sent multiple requests through their support website, ans they never send any confirmations or case/ticket numbers with your request so all I can think of is that they’re not even reading anything anymore. So many people are experiencing this issue, just look at all of Snapchat support’s twitter and the replies. Customer service is freaking terrible and I’m using this as a last resort. They keep sending the same tweet over and over again about how an account can be locked, but they’re not helping unlock legit accounts. They sent me a link to unlock legit accounts, but it’s is not working and basically my account is still there but I am locked out of it and I can’t get Snapchat to unlock it or tell me how to unlock it. I didn’t break any of the regulations nor did I do any of the things that would trigger a lockdown of my account. I have people on Snapchat who I cannot otherwise communicate with I do not have their numbers nor do they have other social media and snap is the only way I can contact them. All my photos are still there in my memories too, but downloading my data isn’t working either and I just really need to get my account back..GzhangziqiVersion: 11.2.1.0

Dont waste you time on spotlightTiktok is better…. The problem w spotlight is not as many people use it and followers cant actually interact w you. My content is niche… There were like two other videos in the topic That i had posted 100s of videos to. Also at a certain point snapchat took away like 6k views from me from 10 days worth of videos. i also feel like popular snapchat “stories” are always clickbait and this is the kind of content that works well on snapchat. If most popular stories on snapchat is clickbait, people who want to watch good content are not going to stuck around. Also if you make music you have the ability to use music from your videos in other videos, or if you play multiple instruments you could do a duet w yourself…. Anyway i only use this app to msg certain ppl now. But I use imessage more for that now too. I feel like grinding snapchat for a couple months to realize it isnt going anywhere rubbed me the wrong way but honestly spotlight is intentionally dubious about engagement on your videos. All you can see is how many views each video gets. On tiktok you can look at analytics for each video after you activate it. You also can see who likes your videos and follows you. On spotlight it will not show your “subscribers” until you have more than 5000. So yea basically snapchat wants content creators to think there is a huge audience for them but in reality its a lot smaller than tiktok so your chances of being noticed are a lot less..SloanertheBonerVersion: 11.30.0.36

Opinion on new update 👎🏽🤮I am very unsatisfied with the new update and I’m pretty sure others can say the same. I’ve had Snapchat for over 4 years now, and this is the worst update by far, the format is completely different and way more complicated. We use to be able to open a message with sliding our finger across the person name, but now when we slide it bring us to snap maps, leaving us to tap the message instead of being able to slide. The benefits of sliding is if we are able to slide we are able to have a peak at the message before we fully open it, so if someone is bothering and you don’t want to respond, or you’re ghosting someone you were able to read their messages without them knowing. Because of this update people who has been using Snapchat for years has to get use to tapping instead of sliding. Also I preferred if snap maps didn’t have its own page, and it was like it was previously, where you can pinch your fingers on the camera to access snap maps. And the final problem is at the bottom there are 4 icons, as if it wasn’t clear before on the purpose of these things, it makes it looks very Androidy and unprofessional. I can also suggest you allowing us to change our usernames so we aren’t stuck with the stupid/immature ones we came up with as a kid. But besides that the app was perfect until the new update, which I didn’t even wanted, but my phone automatically updated it. PLZZ GO BACK TO THE PREVIOUS VERSION..Jehducfkdkdk123Version: 11.1.0.65

No Help When NeededMy snapchat got hacked about a month ago, which i know isn’t entirely their fault. But i went through every step they told me too do and they still haven’t helped!! They keep saying my email isn’t the one associated with the account, which makes no sense because the only reason i knew someone was trying to hack me is because i got an email about it FROM SNAPCHAT! They have no customer service phone number so everytime i try to reach out i get the EXACT SAME MESSAGE. Even though i write in the help box that i keep getting the same message and keep asking them to contact me in a different way for more help and i repeatedly get told the same thing. So my private photos on snapchat are now being viewed by someone i don’t know and there is nothing i can do about it i can’t even deactivate the account. Very unpleased with the company. So many privacy issues and customer service issues that need fixed. I can prove that it’s my snapchat by just the phone number connected and the fact that I can’t even make a new account until I confirm that i want all the pictures saved to be deleted. I want to take legal action just because someone could steal my photos, phone number, email address! They can talk to people without me knowing and give my personal information all because this hasn’t been handled properly. If I could give them zero stars I would. BE SUPER CAREFUL DOWNLOADING THIS APP OR YOUR PRIVACY WILL BE BREACHED..HollyheathhVersion: 10.86.5.75

Locked accountI have had my snap account for a while but then I wanted to create a new one and so I did. I only lasted three days with the new account at first it was just locked for a few minutes and I was ok with that I logged back in and everything was fine a minute didn’t even pass and my account was permanently LOCKED!!!! I was confused as to why since I wasn’t doing anything wrong and harmless. I decided to make a another account this morning. Everything was fine until IT GOT LOCKED AGAIN!!!!!! I didn’t even last two hours with it, I logged back in and was talking to my friend all of a sudden it kicks me out of my account AGAIN! I was really frustrated because I wasn’t doing absolutely nothing just having fun talking to my friends. I went to the website and realized my account was PERMANENTLY LOCKED AGAIN!!!!!!!! I gave up at this point and would like to know why this is happening. I’m getting so angry at this. Might as well delete the app since I can’t even make an account. This locked thing is getting me irritated. I would like an explanation. And the fact that you guys don’t have a personal support email so we can contact you guys instead of using the website which is pretty difficult and would be much easier if you guys had an email. Anyways I would like to know why my account is getting locked without lasting a WHOLE DAY! And I’m doing nothing wrong and still question why this is happening to me..BuRnT cHiCkEn :3Version: 10.89.5.76

FIX SNAPCHATThis Update makes the app slow. It also makes it harder to watch people's story, and my Snapchat keeps messing up my vids and snap pictures. I also have been having a hard time trying to watch videos my friends send me. They skip & I miss half of what was said. I also am all of the sudden not getting my notifications anymore & when I go to use the app it is very laggy, buggy, & slow. It’s irritating to the point that I get annoyed and don’t use Snapchat. The new Snapchat set up is STUPID. I hate the way that everything’s changed on this app. I miss the old set up. It was so much better & had less clutter. Also, why is there all of the sudden ads on Snapchat? I hate that. There’s so much that’s been changed on this app that it’s taking away from my ability to fully enjoy the app & it’s bugging so much that it’s not worth my time to use it anyways. I used to love Snapchat, but now I hate it. I literally lost all of my streaks because the app hasn’t been giving me notifications half the time & because it’s so buggy and slow that I can’t stand to be on the app. I hate that they’ve rearranged the app so much and added so much extra stuff. I understand that you’re competing with Facebook and Instagram, but honestly your app was better before all of the changes. & I hate all the updates on Facebook & Instagram too. The apps were better with the original set ups & way less laggy or buggy..SLH200017Version: 11.28.0.40

Locked account for no reason at all.My first account that was locked was an account i had since elementary, i had so many memories, pictures and friends on it. all of a sudden i get locked out (snapchat didn’t tell me a reason even after i contacted them) i was never able to log into that account. After months i made a new snapchat account this account was literally so new i barely had about 70 friends... Next thing you know i get locked out , i unlocked it using my email but a few hours later i get locked out again and again until the account was permanently deleted apparently for “suspicion” when the account was barely made, not even 24 hours i had that account... i stopped using snapchat cause i was frustrated with them locking my account until YESTERDAY, i made a new account so i can keep in touch with my friends from another state and since i missed using it. Not even an hour into setting the account and stuff, i get locked out. it locked me out about 9 times until about an hour ago it was permanently locked. i contacted snapchat and they sent a bot to respond with why my account got locked which none of those reasons had nothing to do with me because One, i wasn’t switching devices, i wasn’t hacking or anything like that, and i wasnt adding people without my email being verified. i have proof both my email and number were verified so they had no reason to lock my account..Thatmf7kVersion: 11.25.0.29

Many things that could improveThe new snap update is horrible. i hate how you can’t swipe down to see the map. also with ios 14, my pictures are lighter and worse quality. why can’t you just keep it the same for once. i have been using snapchat for years and there are a couple things that i honestly would love to see and thought i would have already seen. first and foremost, DARK MODE. it is so annoying when all my other apps have a dark mode but then i go to snapchat and it is bright white. i also think it would be a good feature to have it where you can select all your steaks so you don’t i have to individually choose each one. it would also be nice to have more freedom of who is on my best friend list. more of the people i want to talk to and less of who snaps back quickest. i also think there should be an emoji for when you are someone’s number on best friend but they are not yours. it would also be nice to be able to see a history of the filters i have used. i know there is favoriting now, but before that, there are filters i can’t find now. another thing is being able to have more people pinned, and you could hide them in a folder then open the folder on top so that it doesn’t take up the whole screen. it would also be nice when you are replying to a bulk amount of people that there was a select all button. just a few things i would change..Iona.pettigrewVersion: 11.1.5.74

KaylieI’ll chat highest permanently locked Snapchat account along with thousands of others who have done nothing wrong I have not broken any of the guidelinesThis is why I am reading this app one star and I am deciding to delete Snapchat for good because on my last snapchat I had lots of memories that I will never be able to recover because of your bugs and errors in this appI have lost all my friends Snapchat and new friends that I have made on Snapchat and for no reason I did nothing I do not break the guidelines I did not do anything sketchy the only thing I did was not verify my email and add too many people on quick add that’s all I did so I do not know why that my account was permanently blocked and I am very mad about this this is not only happened to me but you thousands of other people so me and thousands of other people have lost good memories and videos Friends made over the years because you guys decided to permanently Lock our accounts for no reason whatsoever all I want is my old account back with all my memories and friends on there which has been wrongly taken away from me/locked again me and the thousands of other people who have beer wrong like this did nothing wrong we did not break any guidelines basically I just want my account back if there’s anyway you could help me out please text me DM me something I wanna do something contact me #unlockMyAccount #unlock my snap.00042000Version: 11.6.3.52

I’m annoyedI have a serious bone to pick with yall ever since you started allowing a minute long snapchat videos. let me just say- great addition, amazing idea, i love the minute long videos. HOWEVER. when i am going absolutely OFF in a snapchat video to send to the group chat, the last thing i need is the third snap to be sent first, then the first, then the fifth, etc. I just want the snaps to be sent in order, otherwise the purpose is defeated. I’ve seen a “waiting to send” text pop up recently, but i don’t think it’s waiting to send the second snap after the first. it’s just waiting to send the next collection of videos (because let’s face it, I send like five minutes of videos). It’s great for communication with my friends, but not when the first snap that loads is sent out of order. no one knows what i’m talking about. the whole premise of snapchat is photos and videos, but it seems the app is more focused on news stories and weird emojis. I can get news anywhere, preferably anywhere but snapchat. I just want my videos sent in order. Great app idea, but it’s getting ruined by all the new options. Please perfect the thing that made everyone get the app in the first place before you add new mechanics. Overall, please send snapchat videos in order. Otherwise I might as well be recording 10 seconds at a time again..PineconequeensVersion: 10.88.5.70

SNAP BROKE MY CAMERAI was on snap and randomly it stopped working, which is per usual. I closed the app and went back on, but this time my camera was black and wouldn’t turn on. I went to my normal camera app and it was the same thing. It’s been over a day now and my camera is STILL broken. I tried resetting my phone, I deleted and redownloaded the app, I have tried everything. Now, this could be an issue with my iphone. HOWEVER, my friend with a Google Pixel had the SAME thing happened to him after he used snap! His camera broke and everything, which makes me think that snap is causing a glitch in my software. PLEASE do something to stop this, it’s very inconvenient and I might have to get a new phone if it doesn’t fix on it’s own. Snap has a lot of features that are completely useless. The games? Little icons that show up on certain locations on the map? Stories you can subscribe to? Endless amounts of filters? It’s too much for one app that is already based around sending pictures. Some of the features added do not enhance the experience of snap and instead causes more technical issues since so many features are running. Important features should be a priority and if it is causing technicals issues then FIX it or get RID of it. I am FED UP with the constant amount of issues this app has..Awesomegurl1234:)Version: 11.0.1.67

Permanent LocksI love the app and in my opinion it’s better than tik tok but there is something crucial about this app. Everybody loves Snapchat and likes to make jokes but the lock system is so messed up it’s attacking it’s self. The main way to meet strangers is through “Quick Add” but if you use it to many times your account gets locked then told it’s because of spam. I had an account that I had the idea to get as many friends as I could on Snapchat but it was struck down by Snapchat for as you guessed it, spam. So I kept unlocking my account thinking it was just a fluke happening a lot to me but the last time I did it they locked up my account and threw away the key. I met so many good people on Snapchat and now I have to start over on a clean slate just because of “spam” which I didn’t even do. And their excuse for it is “ we’re sorry that some accounts get locked “. What the heck kind of excuse is that for getting everything ripped away from you. As much as I love the app the thing that kills me is it locks up innocent accounts and let’s the spammers go away scot free. I really need you to fix this because while the auto lock attacks the innocent the spammers actually get away and bypass it. All I’m asking is you give me my account back and fix the system because it is really messed up. That’s all I have to say..Krab SanityVersion: 11.11.0.37

Account issuesFirst of all i wanna talk about snapchats customer service issue Its ridiculous i sat here for 30 -40 min on the website trying to figure out how to fill out a request to submit a complaint and i still cant find and ontop of that i cant call you guys to figure out whats the issue Now to talk about the actual issue I have been locked out of my account twice now(iv read the rules bu the way) and according to the rules i havnt done anything wrong? Once in a while ill add like 5-10 people bak or on quick add? Or post a whole bunch of videos on my storys but thats fine ? But this time i was permanently locked in the middle of writing a post. I went to see the issue of why i was permanently blocked but when i clicked to unlocked it said to click “here” so i did. When i clicked it everything crashed. I did this at least 10 times and everytime it crashed either telling me my browser was acting up or my internet wasnt secure. So i went on my phone to do it another 5 times and still didnt work. Yall need to fix this along with getting a real customer service area going on.. this is a waste of time going to the website when u cant get REAL help lemme also say iv been using Snapchat for probably 6-8 years and iv only had this problem this month. Yall also need to add a feature to change ur user so people dont have to start all over.LunarworldofliesVersion: 11.8.0.33

New update... is not good.This rating is based on the new update not on Snapchat in general. Lots of people including my wife and I do not like the new look, the old one was honestly easier to use as well. This update makes it too easy to swipe to the wrong part. This update is also insanely glitchy... it’s not letting me save videos sometimes, it’s crashing out and going to my phones home page making me reopen and lose where I was, and it’s notifying me I have pics and videos then when I click it takes up to a minute for that video or picture to actually come through??? It also changed the fact that you can swipe to chat without opening videos or pictures. When I’m in public I often open the chat before I open the whole chat often, almost every dingle time just to make sure there’s not a warning of needing or not needing sound or if my wife and I are chatting and sending videos simultaneously and I can’t open the videos at the time but still want to continue our chat conversation... it makes it impossible... it’s been VERY frustrating... truly haven't been a fan of the new update AT ALL... I read the recent reviews to see others thoughts, and I NEVER post my own, but this is something that needs to be heard... and I want to add to the number of complaints about this update. Please get the old snap back!!!!.-S!Version: 10.87.1.69

New updates affecting accountsI have 2 Snapchat accounts. My personal one and one I share with someone else. So I go back and forth between them often because they’re used for different things and have different friends etc. after the newest updates about a week or 2 ago, my personal and the other accounts look like they merged. But they haven’t. It’s confusing. Now on my personal account it shows I have friends from the other accounts list but I know for a fact my personal doesn’t have those people as friends. But also when I look at their profiles it has the blue check indicated they’re added to me but on their snapscore it just says loading instead of their number score. And vise versa on the other account. So while they’re on my friends lise they aren’t actually friends with me which is confusing. Same with blocked list. People I have blocked on my account but not on the other ARE blocked on the 2nd one too and still vise versa. This is extremely frustrating because I have the accounts separate for a reason so for them to be together is irritating. The solution is deleting Snapchat and redownloading and it’s fixed BUT the moment I sign out of one and sign in to the other again, they’re merged again. I don’t want to have to keep deleting Snapchat every time I log out of one and go into the other.DeathhascandyVersion: 10.89.6.76

FIX THE APP!!!I’ve had this app for the LONGEST time! but recently i have been having a HUGE problem. about 4-5 days ago my snapchat would not let me save any pictures because “i didn’t have enough storage”. i checked my storage and i definitely had enough. every time i tried to watch a story it would glitch to another one and wouldn’t even let me watch that one. everything took forever to send and my notifications for me receiving something came in later than they were supposed to ! so i tried to update it , that didn’t work. then i tried to log out so i could log back in to see if that would fix it. now it won’t even let me back in. it shows me in the camera but then it throws me out. some people i know have been dealing with this same problem as well. i’ve had someone else logging into my snap so they could send my streaks. i log into it every now and then off of someone else’s phone so that i can see what’s going on and watch people’s stories. i can’t delete apps on my phone because of a password my dad set and then forgot so there’s no way i can uninstall and then reinstall the app. snapchat i love you but fix yourself!!! please do it soon , all of my pictures and memories are on there , and that’s the only way i really talk to my friends..🦋💫✈️Version: 10.87.1.69

Fix it.Hello and I’ve been on Snapchat for ever. But not once in my life have I seen the screen black and a little grey. I don’t know what to do and I’m not sure why Snapchat did that. Even all my friends were confused on it to because they have NEVER seen that before. Why out of all people it happened to me? Snapchat is my happy place and now it’s ruined you see I would delete the app and redown load it but I can’t because I don’t remember my password. I could make a new password if I could ACTUALLY GET IN SNAPCHAT. Please fix this thank you :) also I don’t understand these bug fixes because it’s never helped my Snapchat not once. After all these updates and bug fixes my Snapchat as been way slower. And with the screen I updated my phone for it I restarted my phone and I’m scared to delete the app with some reviews I read about us not downloading it again? Please fix Snapchat and let us change our names and give us dark mode. And stop locking people out of accounts! That’s happened to me three times and for what? I’ve been on Snapchat for years no one deserves that stuff because then you have to start all over again and it’s annoying it really is. Take away the new update to there is no use for it and just fix Snapchat Jesus. I’ve waited all day and today is a new day fix it. Snapchat was working perfectly fine until this happened.BubblyAngelxoVersion: 11.18.0.36

DisappointedI’ve been using SnapChat for several years. I’ve enjoyed it a lot, never encountering an issue. Then suddenly, things began to change over the past few weeks. One night, I noticed that all of my Streaks had the time capsule next to them, indicating that they were about to end. So, I sent out Streaks to everyone, thus causing the time capsule to disappear and an extra day to be added to each Streak. When I woke up the next morning, approximately 9 hours later, all of my Streaks remained in tact except for one; my longest streak, spanning over 800 days plus. This is despite the fact that I sent out Streaks to everyone the night before, and all of the time capsules disappeared. Yet, just 1 Streak ended. The next day, both my friend (who I had the terminated streak with) and I filed reports through the app about the malfunction, but we’re left without a response. Since that day, I’ve encountered other issues such as the app crashing, Streaks failing to send despite having WiFi, and messages failing to send. I’m very disappointed in the malfunctioning of what was seemingly a reliable app for years, and the lack of customer service dealt to acknowledge my filed report. It would be upsetting if this went unnoticed, and a reliable user of an app was left dissatisfied..Cjloe12Version: 10.61.1.1

I avoided using this app my whole life and now that I’ve downloaded it I regret itFirst of all I’d like to say that I have never once reviewed any other app on the App Store. However, I feel the need to rate SnapChat 1 star because of the number of times my account has gotten locked since I downloaded the app about a month ago. I use a Jailbroken iPhone 11 because I like the freedom of my device and being able to do whatever I want with it without the manufacturer (Apple) preventing me. Jailbreaking is NOT illegal and does NOT mean I’m doing anything that an average user wouldn’t do with SnapChat. I have no tweaks that modify SnapChat in any way. I’ve done the things that SnapChat recommends to avoid getting my account locked while jailbroken. My account still gets locked at least every week. The fact that SnapChat is so against jailbreaking concerns me as to why they don’t support people having freedom of their device. It makes me think they do shady things. Banning people for wanting their device to be the way they like it is absurd. It’s one thing to ban someone for modifying SnapChat to do things that it wasn’t intended to do but to ban someone for wanting to change the icons on their home screen, change the system font, set a GIF as a wallpaper, or other minor changes is stupid and that’s why I regret downloading this app..Brandon BrunnVersion: 10.79.5.81

Crashing and updatesPersonally i love the app. i’ve been using since 2015 and they’re have been some changes both good and bad. i think we all remember the end of 2019 when there were rumors of the app shutting down. well that was the start of the end for mine and most of my friends/families snapchats. the update that changes the bottom of the layout within the app i still haven’t been able to download while my friends had it last year? anyways that’s not really a big deal because they all said it crashes their snap almost every day and messes with their stories. and recently, even up to today, snapchat has been sending snaps to the wrong people or sometimes sending one without even being on the app. it causes a little panic attack because you have to think “WHAT DID I JUST SEND THEM?!” and i fully understand that there are plenty of new accounts being made everyday slowing down the app but there are other apps with WAY more people that are carrying fine. i would just like to the snapchat excel like it once did before any of the new layout change updates or changes to colors. However one of the apps best changes was bitmoji. they really changed the way people view the app and make it a lot easier!.Robbie LokoVersion: 10.88.5.70

DisappointedI have been using Snapchat since about 2014. I haven’t had an issue until a day ago when my account was “temporarily locked”. When I received the email, I carefully read the reasons why my account could be locked. I do not, nor have I ever had a third party app installed on my phone. I also have not violated any community guidelines. My email and phone number have been verified for a while now. There was absolutely no information on how long this lock was supposed to last in the email. I also attempted to unlock my account through the link provided in the email, however it said it was unable to process my request. So how am I supposed to unlock my account? I have tried various forms of communication to try and get this issue resolved, with absolutely no help except repeated information on why my account could be locked (even though I stated none of the reasons are true) and sending the unlock link, which again, still doesn’t work. The lack of service and support provided by Snapchat is so very frustrating. And it’s not just me. Twitter and these reviews are flooded with people disappointed in their experience with your so called “support”. Please do better. It’s embarrassing for your company that so many people have reached out and yet nothing has changed..Ka SingerVersion: 11.13.0.25

Update review 🤢I am sorry but please go back to the previous version. I have had Snapchat forever and this is the worst possible update. I do not need 5 screens to show everything! I seriously am so disappointed the black tool bar at the bottom is not useful at all. It does not need to be there and it was so much better to just swipe 3 screens. I do not need a screen to find my friends on snap maps it was so much easier to use the camera screen and swipe up. I’m sorry the update is just not aesthetically pleasing anymore. The black room bar at the bottom is pointless. The 5 different screens is just too much!!!! It was so much better when it was 3!!!!! Also the wag that it’s like zoomed in on the chat bar is so weird. Also like where do I search for more filters! It’s not at the end of the filters line anymore! Also the discover bar is pointless. Like why is there even a screen like that it was way better when u valued just press a button and go there from the stories tab. It honestly wasn’t even an update it just made it way worse. Why add more stuff when the previous version was perfect! PLEASE go back to the previous version!!!!! It was so much better with the 3 screens, and get rid of the black tool bar it’s so stupid!!!! I’m disappointed and want the old one back :(🤢👎🏻.BelllaaagVersion: 11.2.1.0

I hate the swiping up on subscriptionsI love everything about snapchat but one thing i can’t stand is going through you subscription story’s and seeing a interesting story’s that end up being 20 pages, but i’m complaining about the ads all around the screen, they make everything so glitchy. now i know this isn’t really snap chats problem but i hope they can make my time on their app more stress free by making it smooth and not frustratingly hard to read a article. look i was just talking a Urbo how many times will you fall in love quiz and me going through the questions when the page is super glitchy and it makes me click the wrong answer and then i can’t change it and has to restart, this is ridicules. then i finally got through almost all the questions and was at the final question and the screen went white. i tried to do anything in my power to save the progress but it didn’t do anything and i lost it. i just wanted a simple answer to how many times i would fall in love because snap chat hasn’t yet fixed this problem i felt the right to report this. and i know giving snap chat a one star is not the best thing to do if i love everything else in the app but i hope this will be seen and fixed as soon as possible so i can take my quizzes quick and smooth. Thank you.Christian BoolangVersion: 10.58.1.1

UsernameBe able to change username please !!......................../.Version: 10.54.0.31

Poor quality photosApp needs to be updated to collaborate with iPhone XR. Pictures are coming out very low quality. Please fix!.Maddie.vdgVersion: 10.52.0.23

New Update LayoutI think almost everyone can agree that there’s no need for people to know if a picture was from your camera roll or not. It’s bulky and ruins some pictures or videos made for aesthetics or well any reason in general..Random383782738549Version: 10.54.0.31

Terrible updateI dont know why snapchat added the new black navigation bar it’s honestly terrible please remove it.BIGDRIPPAYKTVVersion: 10.79.5.81

Literally ew.Can you please get rid of the newest update. It makes the app look cluttered and gross. I’m considering deleting it because of the headache it’s giving me. I feel bad for whoever designed it because it wasn’t good..NaomisophiiaVersion: 10.79.0.70

UpdatesHello, I saw that you guys have come up with a new update and I’m not a fan of it. I was reading the reviews and a lot of what we ask for have not been incorporated. Updates such as; dark mode, live-streams, the changing of usernames, adjusting to the iPhone XR photo quality, being able to hold onto a snap & mark it as read or not, a button where you can “send to all streaks” instead of clicking on all their names, would’ve been great. I’m hoping for a better update soon pleasee and thanks.A.JustSayinVersion: 10.79.5.81

Not compatible with iPhone XRPhotos are very low quality and super zoomed for no reason only on the Snapchat app. Needs to be fixed ASAP. It’s been like this for a very long time. Unacceptable.._4udr3y_Version: 10.52.0.23

ListenToMeThe new update is so ugly and it doesn’t allow me to peek before I decide to reply to a chat which is annoying. You guys can ‘fix bugs’ without making the layout horrendous. 0/10 do not recommend the updated version..Ratalia mouseVersion: 10.80.0.70

Kinda badWhen i look at a story it still says i haven’t opened it which is annoying because i am in this girls private story and i enjoy her private story except she posts a lot and so essentially i’m tapping for like 5 minutes trying to get through especially when my wifi is bad which is annoying. also u need a dark mode option because when i wake up in the morning to see if any hot guys snapped my i’m literally blinded bc it’s so bright when my screen is dark as heck. maybe the layout could be prettier also because it’s kind of ugly and it scares me. i don’t know maybe stop doing a bunch of changes and fix what u messed up. no offence though ur making money. i respect..YeeeeenawwwwwVersion: 10.56.0.23

Change it backI got an update and I have an iPhone but it makes my phone look like an androids and I strongly dis like it I can’t slide on to chats anymore it’s really inconvenient and frustrating.Sunnyholly1Version: 10.76.5.67

Need to change layoutPut it back to how it was. i hate the new layout it sucks so much i don’t wanna use snapchat anymore.JenniferawelchVersion: 10.76.5.67

UsernamePlease let us change our usernames, we weren’t thinking straight in grade 6.Shay.tmVersion: 10.82.0.73

The new update sucksI’m sorry but this new update is absolutely terrible. I miss the old Snapchat where everything was easy. I’m not a fan of the bar on the bottom and how you can no longer swipe down to see the map. Everything it’s cluttered and doesn’t look organized. Just being honest, sorry. I want old Snapchat back.BbberuesVersion: 10.80.0.70

Please fix iPhone XS Max zoomed in cameraIt makes it really zoomed in and blurry PLEASE FIX!!!.Snapchat164828373Version: 10.52.0.23

Glitchy UpdateSnapchat has always worked really well for me, but the latest update makes it unusable. I can’t load filters without it crashing and I can barely stay in the app long enough to send a snap..ChestneymVersion: 10.79.5.81

Not workingI rated your app one star because ever since the recent “bug fix” update, I can’t load my snaps, tap on settings, or go to my stories. Today my snap page says that I don’t have any snaps and I have to delete and reinstall Snapchat every time I want to send streaks! It is really annoying and I need you to fix it really soon..Backward boyVersion: 10.68.0.63

Not itApp was decent until the last update, it looks disgusting and the layout makes me want to delete it. Go back to the last version without the gross black menu along the bottom..Legitgamer6969Version: 10.87.0.69

Change the UpdateGo back to the old update, new update is lagging, take away the black bar at the bottom it is useless and the old update is easier to use.KekeShamVersion: 10.87.0.69

New update sucksThe latest update version is bad 👎🏽.AdemjrVersion: 10.83.1.69

CHANGE IT PLEASEThe new update is HORRIBLEEE, it won’t let me half swipe to see msgs like idk what you guys were thinking when you were making that change and whenever I wanna msg someone I’d usually jus slide to msg them but nooooo you guys had to put the stupid map there😡in conclusion I think you should change it back cuz I’m sure I’m the only one who hates this update😑..RN1234456789Version: 10.80.5.79

Iphone xrCamera quality is awful on this iphone. super frustrating, please update.Meli 136258278Version: 10.52.0.23

UsernameI love the appp so much but recently updated the app and i got this UGLY bar on the bottom of my screen! It’s kind of useless and i think it’s a waste of space and energy! for love of gosh just take away the bar!.MasscaragirlVersion: 10.86.5.75

IPHONE X’S ARE NOT GOODSo i have the xr, and my camera is fine. but on snapchat it’s zoomed in and blurry. it’s so bad that i can’t even take one good picture. fix it soon please. like. really soon..Reddiva05Version: 10.58.1.1

EhThis update is UGLY. the bar is UGLY. all we want is to change usernames, not relearn the interface.Clio242Version: 10.88.0.60

Black bar 😾Bro please get rid of the black bar at the bottom i’m literally begging you it’s so bad pls.Jimmy😼Version: 10.88.0.60

UpdateHate the new update change it back please. No one likes it..KvbbbVersion: 10.80.5.79

New updatePlease get rid of the new update. Ever since it came out there have been so many problems with snapchat. Example: can’t log back in, can’t send snaps, snapchat keeps crashing. Also sometimes when you’re trying to scroll down it goes onto snap maps. It also doesn’t look very nice. Please just bring back the old snapchat..LuisSire123765Version: 10.79.5.81

IPhone XRPlease Snapchat it would be pretty ideal if you released a fix to the iPhone xr and other iPhones that have issues with the camera on the Snapchat app honestly it’s ridiculous that it’s been a year or 2 since these phones were released and there is no fix or solution to this problem absolutely ridiculous Shame on you Snapchat.ItsbelowzeroVersion: 10.72.5.69

Fix the camera qualityIOS 14 update sucks and ruined camera quality on sc.It looks normal until you take the pic it turns light and not as clear as it was. Fix it or I’m just going to use IG!!!.IOS 14 update🙄Version: 11.1.0.65

UsernamePlEASE THE NEW UPDATE IS SO UGLY GO BACK.UsernameplsVersion: 11.1.5.74

IOS 14 updateIOS 14 update ruined the camera quality on snap chat. The quality is fine until I take a snap and then it turns light. Absolutely ruined snap. Change it as soon as possible..EngmaxxVersion: 11.1.0.65

I HATE THIS UPDATECHANGE SNAP MAPS BACK TO WHERE THE WERE I CAN’T SWIPE TO CHAT ANYMORE!!!!!!.Ughhhhh :((((Version: 10.87.1.69

Glitch or update?None of my friends stories are expiring from days ago even what’s going on? Anyone else?.SerenaraechadVersion: 10.84.0.52

HELPMy account has been locked for no reason and when i created a second account it locked it too... i can’t use snapchat anymore because of that...when i try login and i enter the account it logged me out 1 second after i login.. please help... my username: riooo_71.Alexis RiopelVersion: 10.81.0.71

Stories glitchingI keep seeing the same stories over and over and it’s getting very annoying. I’d like this bug to be fixed..Laurenp567Version: 10.84.0.52

💓✨🥰🧚‍♀️disgusting✨🤩💞😻Get🤩✨💞rid💕🧚‍♀️✨of😻💗this🥰✨🧚‍♀️update💞❣️🧚‍♀️💗✨.KawaiikatsukiiVersion: 11.2.0.73

Awful new updateThey changed the layout to add 2 more options at the bottom. First off who values stalking your friends enough to need an easy access stop at the bottom of your screen?? Should have left it the way it was. Then they add another spot for discovery? Who even watches those? Why isn’t there a setting to disable them. Thirdly instead of just straight up muting stories of friends you font actually communicate anymore with, it’s just grated out so it’s a little harder to read? Really? This app keeps trying to reinvent the wheel but crushes its foot with every new update.Coolguy4224Version: 11.2.0.73

UGLYUr update is the most hideous thing I have ever seen in my life I would rather lick a cheese grater then use snap now bc it’s so ugly fix it. It looks like Quasimodo’s mom in the notes dame Disney movie, it looks like the trash wall-e eat in the wall-e movie, it looks like ets ugly witch fingers, it looks like the prince in Snow White, I would rather go to the USA then use snap. It looks like pepper from ahs, I would rather vote for trump then use snap. The new update probably smells like my highschool cafeteria. Fix it please.5stars from me I love thisVersion: 11.1.5.74

IOS 14 messes with the cameraAfter I updated my iPhone 8 to iOS 14 every picture I take on the app lightens and gets all foggy. The camera quality drops a ton because of this and my snaps look terrible. Many people I’ve talked to are having this happen to them too and it needs to be fixed, it’s so annoying..Goosey0123Version: 11.1.0.65

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