Snapchat Customer ServiceSnap, Inc.

Snapchat Customer Service

Snapchat is the most fun way to share the moment!

SNAP
•Snapchat opens right to the camera, so you can send a Snap in seconds! Just take a photo or video, add a caption, and send it to your best friends and family. Express yourself with Filters, Lenses, Bitmojis, and all kinds of fun effects.
• Capturing and sending photos and videos is easy! Tap to take a photo, or press and hold for video.
• New selfie Lenses and Filters are added every day. Change the way you look, dance with your 3D Bitmoji, and even play games with your face!
• Create your own Filters to add to photos and videos — or try out Lenses made by our community!

CHAT
• Stay in touch with friends and groups with live messaging and Group Stories.
• Video Chat with up to 16 friends at once. You can even use Filters and Lenses!
• Express yourself with Friendmojis — exclusive Bitmojis made just for you and a friend.

STORIES
• Watch friends' Stories to see their day unfold.
• Watch Stories from the Snapchat community, based on your interests.
• Watch breaking news and exclusive Original Shows.

SPOTLIGHT
• Spotlight shines a light on the best of Snapchat!
• Submit your own Snaps or lean back and watch.
• Save your favorites and share them with friends.

SNAP MAP
• See where your friends are hanging out, if they’ve shared their location with you.
• Share your location with your best friends, or go off the grid with Ghost Mode.
• Watch live Stories from the community nearby, or across the world!

MEMORIES
• Look back on Snaps you’ve saved with free cloud storage.
• Edit and send old moments to friends, or save them to your Camera Roll.
• Create Stories from your favorite memories to share with friends and family.

FRIENDSHIP PROFILE
• Every friendship has its own special profile to see the moments you’ve saved together.
• Discover new things you have in common with Charms. See how long you’ve been friends, your astrological compatibility, and more!
• Friendship Profiles are just between you and a friend, so you can bond over what makes your friendship special.

Happy Snapping!

• • •

Please note: Snapchatters can always capture or save your messages by taking a screenshot, using a camera, or otherwise. Be mindful of what you Snap!

For a full description of our privacy practices, please see our Privacy Center.

Snapchat App Comments & Reviews

Snapchat Positive Reviews

Performance issuesFor the most part I quite enjoy Snapchat it’s probably the most used app I have on my phone because it’s really convenient for messaging people especially when my texting doesn’t work based on various locations, like text messages don’t go through when I’m at school buildings but Snapchat messages will. I think it’s quite useful and it’s very fun to use, however lately I’ve been experiencing some problems with loading times. For the past maybe two months it’s taking a good 10 seconds to load in a text that I got, and another three to save that text. I’ve been on various Wi-Fi connections as well as using my data and no matter the change between Wi-Fi or data the problem does not get fixed so I know that’s not the issue. Recently I found that deleting some of the things that take up storage on my phone help with the performance however this time that has not worked. I do think that this is some thing Snapchat needs to look into as a problem since it is one of the main communication apps. Have the time I to get annoyed with it taking so long to load that I just use text message instead of Snapchat but it’s just not the same and I wish I didn’t have to resort to it. I hope Snapchat fixes this problem soon..Version: 11.2.1.0

What happened?I’m sorry to say it, but something is definitely wrong with Snapchat. In all my years of using the app, I have never been this disappointed. Although Snapchat is my main social app on my phone, it has been really bugging me. For example, it has been taking up to 5 minutes to send a chat everytime I try to send something. Before I am told my phone is slow, let me reassure you this is not only a problem for me but for my peers as well. Also, I have been receiving Snapchat’s from WEEKS ago, leaving the other person to conclude I have been ignoring them. When it is taking 4 weeks for a singular snap to come through, there is an obvious problem with the app. Likewise, my peers and I have noticed that when somebody responds to me, it’s very slow and won’t load or I don’t get it at all. Just the other day I received a snap, and when I asked about it I learned it had said I left them on opened whereas for me it said I had been left on delivered. The amount of time I have wasted trying to solve this problem along with the taking 5 minutes to send one thing problem, I could have been doing other things, so I have been veering off the app. Unfortunately, I do not think this app will be worth it, especially if it keeps traveling downhill at this rate. Maybe, if we weren’t so worried about how the app looks we could worry about how it has been working. My peers and I have tried deleting the app, updating, but nothing seems to work..Version: 11.3.0.64

STORY ORGANIZATION RUINED!Snapchat update ruined my story organization! Ok so a thing that I really like to do is save my stories to my memories (like everyone else) and I save every. Single. Story. And I have Snapchat automatically save my stories for me but I also manually save them because Snapchat doesn’t save stuff that you posted from your camera roll so I wanna make sure I have everything there. So I’ll have like 2 or 3 stories in my memories that are similar but not all the same. So I just combine all of them and they would organize themselves by post date and I can get rid of the duplicates and have it be a nice, organized story just like how I posted them. But now, I don’t know what happened, but I think an update ruined how my stories organize. Whenever I combine my stories so that I can organize it, they won’t organize themselves by post date anymore. They just add to the end so the memory is now all wonky and out of place and I’m very disappointed. I wanna be able to add stuff to my snap memories so whenever I look back at them, I can relive the whole day of when I posted those again. Please fix this Snapchat. It was completely fine before! At least make it to where you can individually move a snap to wherever in the memory you want it. What’s the point of adding things to a snap story memory if you aren’t able to put it wherever in the story you want it in so that the story is organized by when they were posted??.Version: 10.87.5.79

New Features?I have had snapchat for almost a year, and there are quite a few features that I think should be added in a future update. I've seen some of these new feature ideas on TikTok. The first/most important feature that should be added is that we should be able to change our usernames.. as most people got Snapchat when they were younger and they are unable to change their usernames. Some of the other ideas include; unsending a snap... this would be useful if you were having a private conversation and accidentally sent something to the wrong person (idea from TikTok). The ability to screen-shot/-record something without it notifying the other person (idea from Snapchat). There should also be a way to make the drawing clear, this is good for doing snap bingos and other things. There should be a bigger variety of color filters on Snapchat (for after you take the photo). There should be an option for the timer to be for either 3 secs or 10 secs. There should be a way to blend the colors when you draw. Last but not least, there should be an eraser option when you use the drawing tool. I hope you consider adding these features into a future Snapchat update :) -me and many others.Version: 10.84.5.59

It’s Good but Very StressfulI like the app but there are a lot of problems that come with the app. For instance nothing will load when I get a notification. I have to uninstall the app to get it to work but when I did all all my chats and snaps that were not open were all of a sudden opened. It made me very mad. I don’t understand why or how this happened. The app makes me stressed sometimes and I don’t like that. I depend on this app a lot to talk to my friends I don’t get to see very often. But having to uninstall the app or power off my phone every time the app doesn’t work is so uncalled for and I’m getting tired of it. I like how you can chat with people and take pictures but I dont like how my chats and snaps were suddenly opened it just doesn’t make since. I’ve had snapchat for 2 years now and this just recently started happening. I don’t understand why the app doesn’t just work when you get a notification 🙄. It’s very annoying when the app wont refresh or load. Sometimes I have to sit there for at least 2-4 hours waiting for a snap to load or for a chat to send. It’s not cool nor fun to have to do that. Snapchat should be a fun app for people to use to chat with friends or take pictures not something that stresses people out or makes them frustrated..Version: 11.0.6.81

Great app and all but FIX THISMy Snapchat, along with many others, has suddenly started malfunctioning. I’ll send my streaks, and then it’ll say they sent, but then if I check later on, it says that only the streaks from the day before sent and makes it seem as though I haven’t sent or received anything, even though I know I have cause it said delivered before and it said I had 15 snaps, but then they all disappeared. And then when they all reappeared it wouldn’t let me open a few of them. It also deleted the videos off of my story from the day before. And it hasn’t been letting me view certain stories. Like I’ll try to few them, and it’ll just glitch me onto another story. This seems to only happen when it’s a video on the story. I tried restarting my phone, and I even tried logging out and back in on my Snapchat account, but after attempting this, it wouldn’t even let me back in the app. Like I would try to open it and it would just immediately crash. I talked to my friends and several of them are having the same issues as well. I even tried deleting the app and reinstalling it and now it’s taking forever to reinstall, like longer than usual. Idk what’s going on but PLEASE FIX IT SOON!.Version: 10.86.0.68

The New UpdateSo I recently just got the current update of Snapchat and it myself as well as many people that I know don’t necessarily like it. It changes the flow a bit too much and there are now some features that don’t exist anymore. I do like being able to access the snap map better by clicking on it however I do not like that when I swipe to the left instead of opening a conversation it goes to the map. Many of us would rather be able to swipe into our conversations like we used to. I understand that the update was most likely a lot of work but I think it would be nice if we could get the option to decide if swiping left will open chats or the map. May be in a next update you can add in a feature in our settings where you can pick whether swiping left or open the map or your chats I’m sure many people would appreciate it although I do understand it would take a lot of work. Either way Snapchat is an amazing app and really this is just a small problem but one that I feel many people would appreciate having the choice about. Still putting five out of five stars though because despite the update I still love the app..Version: 10.86.5.75

Small suggestionI can say confidently that me and all of my friends spend just about all of our time on Snapchat. It has brought many people I know together in ways I’ve never seen capable by another app. By far snapchat is my favorite and most used app. It is easy to use and has a smooth and appealing layout. I am not here to criticize, but simply to make a suggestion. I enjoy watching some of the shows on the “For you” tab. But I often find myself losing the show that I was just watching. I’ve noticed that thumbnails change after you go through the story, so that makes it hard to find what you clicked on in the first place. In particular I keep finding myself thinking “wow, I enjoyed that show, but I don’t remember what channel it was under. Though I only watched it 5 minutes ago.” Thus I would propose a sort of “history” feature for the “for you” page. (I would not like this for personal stories, only shows on the for you tab.) Possibly even just keep it in a more hidden spot because I do not need it as often as other things on Snapchat. But a feature like this would help me find and subscribe to the shows I enjoy. Thank you for reading..Version: 10.64.0.65

Dark mode?I’ve had Snapchat for several years now, and it’s always been one of (if not my favorite) social media platform. It’s easy and fun to use, and it’s a great way to keep in contact with friends. All the filters make for some great selfie-taking, and you really get a personalized experience, which I love. The only thing I wish was different is that there is no dark mode. I have an iPhone, and Apple has been super receptive to feedback when it came to allowing a dark mode for phones. It’s really an awesome feature, since even on the lowest brightness you could burn out your corneas with the pure white screens of the App Store, iMessage, iTunes, and more. Thankfully, those are all in dark mode now, which is great in the middle of the night as well as in broad daylight. I really wish Snapchat would look into making a dark mode for their users as well, since lots of people (myself included) really prefer dark mode. There’s something about the look of it that I love, and an added bonus is that I don’t go blind at nighttime. I wish I could say the same for snap. Snapchat, please consider a dark mode for your users. I don’t think I’m the only person that would like to have it..Version: 10.76.5.67

Amazing!This app is amazing and is so safe for our kids! I am a mother of 4 and i let all of my kids have this app. It is very safe because when you first download the app, it immediately puts you on ghost mode. This means no one can see your location. you have the choice to turn it off but they ask you about 3 verification questions before you do. Plus, you can’t see anyone’s posts and you can’t message anyone unless you follow them and they follow you back. If you guys follow each other and someone does something inappropriate, and you didn’t save the chat, you can go in settings and there is a button where you can revive all of the message you have ever sent. they will also bring up any messages they other person sent too. Lastly, if you report someone, it will immediately block them and report their account to the headquarters! This app is also super fun! It’s a fun way to communicate because when your kids go into their teen years, it’s not “cool” to text any more so this will be super fun! There’s all types of wonderful filters on this app which makes it amazing too! There are some cons but overall this is an amazing app!:).Version: 10.81.0.71

Black ScreenYou JUST updated the app after a whole day of the black screen issue, but the issue is still here, and I also can’t tap the icons on the bottom to transition from my snaps to my stories. Is this happening because of my device? Either way, please fix it because the update did not do anything. I’m also losing my streaks because of this issue, so when you eventually update this app again, please bring back the streaks that I supposedly “lost” just because of this ongoing issue. I also cannot reply to friends’ snaps with a snap of my own, because of the black screen issue. I can take the photo, but it only shows up after the photo is taken. Think of it like a Polaroid picture, where you have to wait for the image to show up after taking the photo. That is exactly what’s going on in general with the camera, but at least the photo immediately shows up after snapping your photo. Lastly, my friends’ Snapchat stories are starting to repeat themselves again, even when I have already viewed them. That needs to be taken care of, because that issue lasted AWHILE last time. I would also be open to share some newer ideas for the app; but for now these are the issues that I’m going to report on. Thank you..Version: 10.86.5.75

Snapchat Needs improvementI was really impressed with Snapchat back in the day, in that it enabled photo messaging and added filters to help with those of us who may have a bad skin day, keep our blemishes hidden by a smoother so when we send our friends a snap it doesn’t show our embarrassing acne spot to our possible crush, etc. The new updates to Snapchat are disastrous. First; I can not clear an entire conversation column and have to go one by one through the messages to clear them. Also you can’t look up your friends; how is anyone supposed to organize their friends list if we can’t even see who’s our friend without searching them? If you have 20 or so friends you are basically spending 2 minutes of your time trying to clear your snap window. Second; the stories; filled with biased propaganda and absolute garbage. I enjoy subscribing to some of the channels but the fact that most of these channels feature some of the most controversial topics and are completely one sided is unfortunate. I would like to see more middle liner content, and keep politics out of the playground unless your going to equalize and allow those who may not swing to the left side of the scale, be able to enjoy the features as well. Please read and consider Snapchat.Version: 10.54.0.31

My love/hate Relationship With SnapI have been using snapchat since 2013. In the past six years I have seen such an development in quality, options, and overall popularity. This app is like a lion and every phone the app touches, is it’s kingdom. I enjoy Snapchat. I enjoy the streaks. I really enjoy the meme accounts I’m subscribed to! But there’s one thing that I just can’t get behind. The Discover Page. I’ll be straight up honest with you, it is the one thing that makes takes that fifth star away. Ya’ll just came out with a new update. I was excited to hear that you could change the settings with the Discover Page. I went to these setting (to turn off the page) to DISCOVER (haha ha, dad joke) that there’s still no way at ALL that I can turn it off. Look, and I’ll put it bluntly, I love your app except for that one thing. I think you should be able to have the option to turn it off. I simply just don’t care about it and would rather not see it. Now I might just be the only one on this planet that doesn’t like it, or there are tons of other people that don’t enjoy it either. Anyways, I’m sorry for the rant, I just really wanna see that change is all. Have a good one!.Version: 10.68.0.63

Good app-A few fixesI've had Snapchat for over 2 years now. Snapchat is a fun, creative way to express yourself and talk to friends or meet new people. Most people, including myself, will add people off of quick add. Sometimes these people will express and share unwanted and unnecessary opinions or show body parts, and Snapchat makes it easy to disconnect from these people by simply un-adding them. I haven't really had any problems with snap, except for one or two things that need to be fixed. Number one is the fact that when I send or receive streaks, that they will send or show twice, which is very annoying. Second, it glitches and tells me that I have to go back and re-add everyone that I have on snap because I don't have them added already. And last but not least, is that fact that sometimes it freezes when you try a filter on, or write something on a picture. These are small problems, but I'm not the only one experiencing these problems. Over all, Snapchat is a fun app with a good image. I wouldn't recommend letting anyone who isn't at least 12 have Snapchat. Thank you for your time. 🙌🏽♥️.Version: 10.68.0.63

Hack?So I was on my snapchat and all of a sudden it just stopped working. I completely shut my phone off and I re-opened the app back up to see it still wasn’t working. So I thought the best way was to delete the app the download it again. So I did that, but then it wasn’t letting me log into my account? It kept saying “check your internet” and everything was just slow. When I finally got back into my account after like 5 minutes.. it showed I didn’t have any friends or anything, no pictures, no nothing, and then it finally loaded again after like 5 minutes. I can’t post stuff in my story without seeing the “failed to post” thing. My snaps were disappearing too, and they were my friends snaps not showing up. I finally got the app to work but not as well because it still is doing the same thing other than me being able to see my friends snaps. I hope you fix it soon because I’m really not enjoying how it is right now because it’s not working for anyone and my internet is perfectly fine. So that’s why I’m asking you again to just fix the problem. Please and thank you!.Version: 10.58.1.1

Memory/Image RecoveryHello! I just wanted to say that I personally love Snapchat. I use it more often than iMessage. Though I have to say that the fact that there isn’t a recovery option for memories really bothers me, and I’m sure I’m not the only person who has run into a problem like this on Snapchat. I had a memory that I held dearly to me. I was editing my memory small segments at a time. When I was editing, there was a small segment of that memory that I didn’t want to keep, so I had tapped delete believing it would delete that portion only, not knowing that it was going to delete the entire snap itself. Having made it two years ago, I hadn’t realized till now that I didn’t save it to my camera roll at the time being. I was wondering if there’s any way possible to incorporate a recovery option into snap, or maybe even make it possible for us to recover our memories without saving them to our camera roll? Though if there is a way to recover memories without having saved them to my camera roll, I would really appreciate the tips and feedback. I lost all hope for saving the memory after seeing that it is stated on the Snapchat support page that there is no way of recovering unless backed up on the camera roll..Version: 10.82.5.78

Snapchat is awesome but I need help!Hey Snapchat Team! I hope all of you guys are working safe during these times of the global pandemic going on, but I have an inquiry. I see that recently you guys released a new update about 2 days ago and today this morning Snapchat updated to the newest version. For some odd reason my photos aren’t going through at all and no stories are loading up. I tried closing the app out wait a few minutes and reopen it and resend my snap, but it still wouldn’t go through. I decided to just log out and log back in to see if that’ll help, but to my surprise it didn’t let me log back in and told me I had a connection problem. My WiFi is working perfectly for my other applications and social media platforms at this time, but some reason Snapchat isn’t liking my WiFi so I switch over to my Data network and still I’m getting the connection timed out message, telling me that I have a connection problem. Please help as soon as you guys can to resolve this issue! I thank you guys in advance and don’t work to hard during these times! God bless. -Mark L. Garcia.Version: 10.79.5.81

Great app but needs improvementOk so I have been using Snapchat for a while now. It’s a great app I use it to keep in touch with my friends and post random stuff. But lately, snapchats been bugging out. So here’s my problem: I viewed my friends story nothing unusual, then it slid to the next persons story and so on and so fourth. Then a couple hours later I go back to Snapchat and it says I haven’t viewed their story yet. I was a little confused but viewed there story again anyway. I could see that they posted something new because I saw it on the little circle thing next to their name😂. But when I viewed the story I saw the exact same story I already viewed. This happened with four different people. I thought it was my phone even though it’s brand new. So I deleted Snapchat, logged back in, and the same thing happened. I did that numerous times before I just gave up and decided to write a review. (also another issue was I viewed one persons story then the next then the next but after that one as I was tapping for the next persons story it kept showing me that same persons story when there were still more to view?) I really hope you take the time to read my review and fix this little issue.😊.Version: 10.58.1.1

Okay Ig 🤷‍♀️I mean I like snap and all and I use it a lot it’s just been messing up my phone a bit. So you see whenever I open Snapchat it’s gets kinda glitchy and I don’t like that when I open it and exit and then re open it and go into my camera roll on snap it won’t let me select more pictures and videos until i exit and clear it from my data and have to re open the app and it’s just a pain so yeah and the new update I mean it’s okay kinda annoying I liked the original snap and I mean it’s not that bad there’s some things better like it’s easier to hack to do screenshots with out the other person knowing oh that’s another thing I don’t like that it lets the other person know you took a screenshot of there snap or chat it’s just annoying because than they ask why and you have to make up some excuse but another thing is whenever I try to send a video to someone from like Tik tok to snap if it’s over 11 seconds it’s won’t let me and then I have to save the vid to my camera roll and do that whole exiting entering thing I was saying earlier. But over all i use snap a lot and I like it there’s just a few things that could be done differently. Thank you snap chat and have a good day everyone!! ☺️.Version: 11.11.0.37

Love the app, but...I’ve had Snapchat for a long time now, and I love the app. It is a way that I can stay in touch with my friends and get to know new ones. Of course ever app has its bad days and glitches, like the other day, but something that annoys me greatly and has never been fixed is the time that the notifications that someone you subscribed to comes in. I am subscribed to a couple influencers and I have notifications on for two or three of them. I will sometimes be on the app and see that they posted and view their story, and of course, I would view their story so there would really be no need for a notification. Even though this occurs sometimes, I will get a notification five to ten minutes later about the same person, and it would be in regard to the post that I already viewed. Something else that happens with the notifications is that I do not receive them until about fifteen minutes after the post has been up. The reason I have notifications on is to see it in the first couple minutes, not in the first hour. If there is something that can be done to fix this, it would be greatly appreciated..Version: 10.79.5.81

Love but needs fixingI LOVE Snapchat and I’ve had snapchat since 2013 because it’s such a good way to meet new people and stay in touch. It’s my most used app and I enjoy snapchatting people all day long. But recently I’ve been kind of fed up with the bugs. Like when I get a notification from Snapchat, sometimes it’ll just disappear off my lock screen. Also when I open the app after I got a notification, the Snapchat will not appear. The most annoying bug is when the Snapchat says, “Tap to Load” but when I tap it won’t load and I’ll never see the Snapchat. I’ve looked up how people have fixed these bugs in the past and I’ve tried everything. I’ve tried restarting my phone, deleting the app and download it again, I've logged in on another phone, I’ve cleared the conversation, and I’ve cleared my cache but nothing seems to work. Another thing, it is very hard to reach Snapchat. I had to really work to find how to reach them and tell them about their bug and I feel like it needs to be a little easier. Again, I love snapchat and as a teenager it is perfect for my generation to keep up with each other but I am really disappointed in all the bugs recently. Thanks!!.Version: 10.78.5.65

SnapchatWhen I first got Snapchat it was great, worked very well and they’re wasn’t anything I didn’t like about it. I did notice though, that I couldn’t send videos. I would have to save them and then send the video to the person/people through the chats. Even then they still didn’t send. And recently, I lost all of my saved memories - I did follow the steps you left in the help section about lost memories and I got them back for a little while, but they’re gone again and those steps no longer work. Also, every time I go to open Snapchat, it shuts me out of it. I found that I have to shut down my phone for a few minutes, and delete an app on my phone to stay in the Snapchat for a little bit. I’m sorry if this sounds like I’m complaining, or unhappy with your app, I really do love it, but I would appreciate it if you might try to fix these issues. I’m not the only one with this problem, some of my friends have this problem too with their Snapchat just shutting them out of the app and not letting them reopen it, and we would really appreciate it if that was checked out. Thank you so much!.Version: 10.64.0.65

Best friends list messed upI have been utilizing this app for many years and have always been impressed with the variety of features it has added over time. I admire how the app keeps one connected to people who are far away, and those close by as well. I have never had a single complaint about the app that is, until today. My boyfriend and I have been dating for 6 months and as a result we have acquired the pink hearts over that period of time. Today, however, I logged into my Snapchat to see that it was gone and instead replaced by a yellow heart saying that we have now just become “besties.” I would like to argue that this is false because we Snapchat every day and only really Snapchat each other. I believe that this must have been a glitch and would like it to be fixed. If our pink hearts were to be brought back, I would reconsider my initial review and come back to edit it by adding that Snapchat was very responsive and attentive to my request. Thank you, and I am hoping to see this fixed soon. Annnnnd as promised, I am back to add to my review. Thank you Snapchat for giving us our pink hearts back- and so quickly too!.Version: 10.67.5.73

We need this one improvementSnapchat, you know how you added the group chat system a while back? There needs to be one change to it. We should have the ability to remove someone from a group. Here’s why: Okay, so, I decided that I wanted to make a group chat with my friends and use it to share stories as a way to get closer. I made the mistake of inviting one friend, however, as she would make the most ridiculous and inconvenient calls in the middle of the night. Not only that, but, she wasn’t using the system of MY chat as I intended. She abuses my group chat as she posts multiple pictures, despite me asking her to stop. That friend later says I yelled at her, then creates drama for everyone and keeps us all up in the middle of the night. That girl later posts something I call very disturbing, and the sad things are, for one, I couldn’t delete it, and the fact people were literally online, on my group chat, and saw that. Now what are they gonna think of me? I’ve had enough of it to the point I left the group chat. I got fed up, ok? Snapchat, PLEASE make this change right now, and I’ll give you a five star rating. Thanks for your time in reading this (if you did so already)..Version: 10.62.0.23

To many issuesI’ve used snap for a few years and have never had as bad issues before. It constantly lags when I first open it, and chats wont show up constantly, and it often says I left someone on opened but I had sent a message back to them, it’s getting really annoying having to apologize to my friends for the stupidest stuff, like maybe fix your bugs and issues before trying to copy tiktok. I personally do not use tiktok because of how toxic the community is, and now I keep seeing everything copy that god for saken app, Instagram has done the same thing. Literally everything on the snap reels or whatever is just stuff shared from tiktok. And don’t get me started in the ads on the stories, I get when you’re looking through friends stories, you can just skip those, but the stories from anything else is HORRIBLE. Every 5 seconds there’s a 5 second ad! The stories aren’t even worth looking at anymore because of how many ads are in them! Snapchat has honestly just become terrible, I only use it anymore because I talk to so many people on it, and I don’t wanna lose my streaks. If you are thinking about getting this app, don’t. It’s not worth it..Version: 11.12.0.34

It’s decent.I use this app just as much as everyone else, if that’s a good enough description. it’s pretty good and i don’t have many big issues, and if i do they get fixed pretty fast, however i do have some gripes about the lens features: 1. LET US DELETE THE SNAPCHAT-GIVEN LENSES FROM OUR LENS CAROUSEL, PLEASE. they’re never good and i don’t like them! make it a toggle option in settings or something! i’m sick of scrolling through them because i’m wondering where the heck kumar w/ grain disappeared to! speaking of.. 2. i shouldn’t have to send a snap to someone to save a creator-made lens to my carousel. it’s annoying! maybe i’m just missing it, but is there a way to just permanently save lenses to your carousel even if you’d don’t use them all the time? 3. what’s the deal with only 2 people being able to use like.. 90% of the filters? and in addition, why do they not recognize faces in landscape? i have more than 2 friends! i HATE turning my phone horizontally slower than the earth’s rotation to get the filter on my friends and i. i gave 3/5 stars because other than those pretty minor issues, the app works well, but those minor issues bother me personally enough to rate it quite poorly :/.Version: 10.81.6.81

😪😒🙄I read some reviews and realized i wasn’t the only person with this annoying problem. i get into Snapchat and do whatever until like 15-25 maybe 30 minutes it my screen turns black and kicks/glitches me out of the app. otherwise the app is fun, i don’t really take pictures i scroll through the “movies” on there, Hooked, stuff like that and it’s entertaining and i use that app a lot. it’s not too bad with the glitching out but idk if it’s my device or snap because i heard it’s happening to other people. so if it’s snap at least try to fix it because i don’t want it to get worse like i can’t even do anything without it doing that. try and don’t ignore people because most very annoying i don’t use it too much but for people who use it for hours it’s gonna get frustrating. also the little paragraph/story stuff there are WAYY too much ads, and pressing next 4,078 should be enough. but no. and most of the time i just leave the story bc the screen just randomly goes white, has to load whatever. i’m lucky if i get to finish which happened like 2 times. please fix these problems otherwise it’s fine thanks for reading my review ik it’s long but whatevah sistah..Version: 10.64.0.65

Minor Issue :/Okay so the past 2 days my snapchat has been acting weird. i mean sure this complaint is not really a big of a deal but i just can’t get use to this issue. i cant see when my friends are in the chat and when they’re not because i cant see their bitmoji’s but it does give me a notification that this particular person is typing its just that whenever i go to the conversation i don't see him/her typing or there at all even if they are there. at first it was tolerable but then it got worse when i couldn’t even figure out whether or not they have opened my snaps or messages because there were some points that i know they’ve seen it but it’s just not saying it’s been opened. i have tried every solution i could think of to fix this glitch or bug or whatever but nothing worked. i’ve tried logging out then logging back in of snapchat, deleting the app then reinstalled it again, and resetting my phone. i dont know what else to do. so please if you can at least give me an update for the app i’d be very glad. thank you..Version: 10.57.1.5

HehePlssss make a change the username option -Olivia.Version: 10.58.1.1

Read plzI love the app but they need a “remove from best friend list” and a “send to all streaks button”. Other wise I spend all my time sending snaps to my friend.Version: 10.52.0.23

IPHONE XR QUALITYI literally love snapchat, it’s a major way of communicating right now. BUT ever since i got the iphone XR camera quality or picture quality has been below the dirt. Smooths out my face or super pixelated, zooms in so much bc the screen, and looks like a potato took my picture. hope this is fixed soon :(.Version: 10.59.0.15

SnapWhen are we gonna have Snapchat with dark mode.Version: 10.79.5.81

Change usernamePlease add change username option.Version: 10.58.1.1

‼️✅FIX EVERYONE PROBLEMHello! If you would really like a good review to step up your game here’s help from a gen z, want more people to like Snapchat better reviews? Well make a update including 1. Change username 2. Remove best friend list 3. Take out spotlight, you are ruining snap and no ones gonna use that we have tiktok 4. Keep old Snapchat layout (2019/2020) 5. A “remove” person from Gc! 6. Make the Snapchat calls also allowing looking at other people’s snaps 7. Add a Snapchat story game 8. See who’s bsf list you are on. That’s it for now you should consider this..Version: 11.6.3.52

Iphone XROn the XR iphone the pictures on Snapchat are sooo zoomed in and look like terribly quality. Update the app to fix this please!!! Can’t even take snaps.Version: 10.58.1.1

Please update to work with iPhone XS MaxPictures are coming out zoomed in and very low quality!!:(!! please please fix this!!!!.Version: 10.61.1.1

SoundsThe app is really good but the only thing that is annoying is the sound for example your sound works and then the next minute it doesn’t work.Version: 10.52.0.23

Dark modeAdd dark mode.Version: 11.6.3.52

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.15.0.38


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