Instagram Customer ServiceInstagram, Inc.

Instagram Customer Service

Bringing you closer to the people and things you love. — Instagram from Facebook

Connect with friends, share what you’re up to, or see what's new from others all over the world. Explore our community where you can feel free to be yourself and share everything from your daily moments to life's highlights.

Express Yourself and Connect With Friends

* Add photos and videos to your story that disappear after 24 hours, and bring them to life with fun creative tools.
* Message your friends with Messenger. Share and connect over what you see on Feed and Stories.
* Create and discover short, entertaining videos on Instagram with Reels.
* Post photos and videos to your feed that you want to show on your profile.

Learn More About Your Interests

* Check out IGTV for longer videos from your favorite creators.
* Get inspired by photos and videos from new accounts in Explore.
* Discover brands and small businesses, and shop products that are relevant to your personal style.
Some Instagram features may not be available in your country or region.

Instagram App Comments & Reviews

Instagram Positive Reviews

SUGGESTION! How about an Option For Chronological order?So I seriously like this app and following creators but I have a problem with how my feed is always set up. First of all, my feed is not in chronological order! The way it’s set up is very very unnecessary, I miss many posts from the accounts I follow! I also end up seeing posts from the second they upload a photo to the next post being from another person from 5 days ago! Second, since the way our feed is set up it keeps changing the posts every single time I come back to the app, again with the same thing, a post from 5 days ago to like 3 minutes ago. Like you’re lucky to catch one that’s very recent. That’s just so uncomfortable and very annoying. Please bring back chronological order or have an option for this!!(I seriously believe having an option is perfect!! It gives us a choice!!) It’s more helpful than accidentally missing a post because the way this is set up. Or completely miss a whole week of posts by someone. Anyways We have been trying to ask you guys for so long now! It’s certainly something we need back. Thanks for reading and listening to the us users! Hope to hear back from you guys some time!.Version: 62.1

Good app with too many flawsInstagram is perhaps the application I use the most, and I really enjoy it when it’s at its best. However, the flaws are simply overwhelming at times. I’m writing this review because my account has been wrongfully shadow-banned and action blocked over 6 times now without an actual just cause for it. Every time, it says I was allegedly “sharing my account with a service that helps me get more likes and followers” even though that’s blatantly untrue. I have 0 posts, 0 likes and well under 1000 followers. I have written 4 detailed reports explaining my situation but it has been to no avail. Every time this happens, I’m forced to change my password, I’m logged out of my account and then I’m action blocked for an entire week. Every time I try to like or comment, it gives me the option to report it if I believe they have made a mistake but nothing works. My account is never checked, my week long action blocks are never reduced or lifted, my reports are never acknowledged and I’m always getting wronged. I also really dislike the fact that I cannot easily contact anyone from Instagram to help me with issues like these, I can only leave long, written reports for you to ignore and do nothing about. Please revise your algorithms and consider having a Tech Support line with human responders for unique and recurring problems like this one..Version: 159.0

MaintenanceI have had a frustrating issue for several months now where certain features either make the app crash suddenly, or do not work entirely. One feature that does not work at all. Not a single time... is the ability to post multiple photos in a singular post. I’ve tried with just 2 photos. I’ve tried with the maximum amount of photos in a photoset(10). Not a single time has this worked. After adding a caption with some hashtags, tagging friends, and waiting for the post to load. It fails to post every single time. I’ve tried this on both my old phone iPhone 6S plus, as well as my most recent phone purchase the iPhone X. This feature has never worked for me, often times being so frustrated I’d neglect the app for a few days and then find myself back. After attempting to delete the app as well as the app cache and reinstalling on both phones the feature is still inoperative. I also agree with many other Instagram users that the feed is very annoying that I’ll see posts I’ve seen already, or posts from several days ago. Chronological order?? If Instagram was more oriented on creating a seamless working application they may have a lot more users, or more frequent users of the app. Every bug I’ve experienced, I’ve submitted through the in app report a bug..Version: 53.0

Good social media app, bad user interface designThe app works for what it needs to work as. But for whatever reason, the user interface constantly changes and there is absolutely no indication that it is meant to change in their version history updates. It becomes slightly irritating that the app will work one way one day and the next some random change will be made to either the explore page or the home page that just doesn't make sense based off of its history. My example right now would be the new reels that were introduced. Now when I go on the explore page there is a huge portion of it being taken up by reels that I don’t want there. Sure, reels is cool but I went to the explore page, not the reels page. Another example that also happened recently was where I opened the app one day and my home page didn’t show any of the pages I followed and instead showed random pages. It took me a minute until I realized I had to click on “see older posts” before I could see the old posts. Not that I care for this too much, but it was just irritating for no reason to suddenly have pages I don’t follow showing up in the section of the app meant for only pages that I follow. That’s about all I can remember but there has been a history other similar changes in the past as well that I vaguely remember..Version: 155.0

Still good, not great (iPhone X)I have pretty much the same comments as everyone else, regarding bringing back chronological order of the feed, stories being a ripoff of Snapchat (but I believe Facebook, instagram, and Snapchat are all owned by the same company if I’m not mistaken), etc. BUT ALSO, I just bought an iPhone X and the app needs some serious revamping be compatible with the new phone. They did a good job of having the layout fill the full screen view of the X; HOWEVER, when you go to upload a new profile photo, if you click on any photo besides the very most recent one in your photo album, the layout glitches, and the “Cancel” and “Done” buttons move up on top of the iPhone’s time and battery displays. I wish I could attach a photo to this review, but I hope my explanation makes sense. This glitch makes it impossible to click either of the buttons, and you have to physically kill the app and reopen it in order to get out of the screen and back to using the app. This happens every time you try to change the profile photo. If you use the most recent photo in your album, it works mostly fine, with just a little awkward cropping on top. This is just frustrating because obviously people might want to be able to upload ANY of their pictures as a profile photo! This glitch really needs to be worked out ASAP.Version: 22.0

Every big update brings me great painI can never say that an instagram update has ever thrilled me in recent years. Every single time this app has a massive overhaul, the controls become even more clunky and jammed together, I don’t even know what it’s trying to be anymore. I’ve been on this app for 7 years. In those 7 years, the notification/activity tab has been in the right corner, just left of the account button. So it baffles me as to why someone would feel the need to move it to the most unconventional place possible. It is so terribly out of the way now, and not only that, it’s been replaced with a shopping button, so every time my dumb ADHD self goes to check my notifications, I’m sent to some bootleg Wish page. To whichever one of you working at instagram decided to cram the activity button into the top corner with 2 other tabs, I truly hope you have an awful day. Just an unpleasant time. I hope you get a parking ticket, and your car runs out of gas. And you go to the kitchen to find your spouse has tried a new recipe for dinner, and it’s just not very good. And your computer crashes at a very inconvenient time, and you were using an adobe product and forgot to save recently, so you lose a lot of progress on whatever garbage your team concocted to ruin the experience of your user base. I truly despise you..Version: 164.0

Great app, feed flaws.Overall, Instagram is an excellent social media app. However, I have found a few flaws in the way Instagram looks. For example, the comments are not in chronological order;making them very confusing. I have found a similar problem in the feed algorithm. They are not in chronological order anymore. You will see a post from 2 weeks ago, and then a post from 2 DAYS ago. Next, there should be a bigger time frame for videos. You cab only have a video that is 1 minute long. I wanted to post a slime review, but the video was 2 minutes long so I had to do it in 2 separate videos even though all of the slimes came together. Finally, I think you should fix the messages. You can always see if someone has seen your direct message. This isn't exactly a problem, but I think there should be an option, in case someone does not want people to know when they have seen their messages. Please take these suggestions into consideration. I know I am not the only person complaining about these things. Other than those problems, I have only had good experiences with Instagram. It is very easy and fun to use. You can share pictures and videos with your community or even the world! All in all, Instagram is a fantastic app, but needs a few fixes..Version: 55.0

AlgorithmI’ve been an Instagram user for a long time now and I really enjoy the app. Definitely my favorite social media platform. I, unlike most, really like Instagram stories and I love how you can save stuff without having to screenshot. My complaint however is my home feed. I’m tired of only seeing posts from 5 of the 200 people I follow. I wish there was a way to have it be in chronological order, but you can make it so that specific people do show up at the top of your feed. This may sound a little silly but it’s pretty embarrassing when you accidentally like and comment on a post from 5 days ago as if it was posted ten minutes ago. Really I don’t understand why Instagram is making all these frankly useless updates to the algorithm. Instead of that they should be cracking down on how the thumbnail (starter photo?) for a video has nothing to do with the video. Now that’s something that needs worked on. I feel that these algorithm changes only benefit the people exploiting Instagram and hurts regular users content intake. This is a little long so in short great app but please stop messing with my feed, or at least give me the option to change it back to the way it was if I so please..Version: 28.0

Needs to fix glitches in the appInstagram has always been my favorite social media app, however, recently I have had VARIOUS problems due to malfunctions within the app. At the beginning of September 2018, I was logged out of my Instagram account for no reason at all. No big deal, I’ll just log myself back in, right? Wrong. Every time I tried to log in it said an error had occurred. I logged into my Instagram through the safari app to make sure my password was correct, and it allowed me to do so. Now knowing that I was using the correct password, I tried again to log into my account through the Instagram app itself. No luck, once again. I contacted Instagram through email and they said there was nothing they could do about the problem. It is now March of 2019 and the problem is still occurring. Instagram needs to fix this situation. Which according to Google, multiple people are facing similar issues as well. Please Instagram, fix these glitches within the app or help the people who are facing these problems. This is a very irritating problem and the Instagram Team just seems to push it to the side. This is not an efficient way to run a company..Version: 85.0

Needs Some ImprovementI’ve had Instagram since 2013, which is a very long time 😂 It’s definitely changed over the years. A few problems I’m facing now, however, include my explore page resetting (I’d have to exit the app & go back in to fix that), and not having sound when I try to upload a video on an extra account. I also feel that a few of the features that used to be on there were so much better and easier to get to. Archived Stories, for example. Whenever your story would disappear after the 24 hours ended, you’d get a notification saying how many people viewed it. Now, that’s not there anymore, and I have to go to my archived just to see who looked at my stories. Another thing is the hashtag following (or whatever it is 🤷‍♀️). For me personally, I’ve never used this. I tried it once and just thought it was annoying cause the posts would go on my feed, and I’d be thinking that I’m just following these accounts when I wasn’t. It really isn’t the greatest feature to me, as I could just go to my explore page and find the same posts. Regardless of these minor things though, I still use Instagram pretty much every day. 😂 It’d just be nicer if these issues were resolved or taken into account by me writing this..Version: 75.0

Fix this please!I really enjoy using Instagram but I have one issue and that is that when I try to upload more than one photo into one post it crops my photos to the same size as the first one in the post. I want to be able to post all of them into one post and have all of the pictures be the original size. This would be great for photographers like me who go out on photoshoots and want to put up one post with their best photos. It is hard to do that when all of your photos are cropped the exact same way. It should be the same way as Facebook. I am not saying we make Instagram exactly like Facebook because they are two different social medias, but I think it would be nice if we could upload photos on Instagram the same way we can upload them on Facebook. With Facebook you have one post with multiple pictures that are all the original sizes. You can then click on them and look through them individually before exiting and going through the rest of your feed. Instagram should allow us to have the option to upload our photos like this. We should have an option to do this If we have a photography account. I know not everyone would want to upload their photos this way but many would choose to do this..Version: 46.0

Please stop making unnecessary changesI am finding it harder to use Instagram with every update. Changes that are being made are unnecessary and feel unnatural to me. I can’t see posts in chronological order, I have “suggestions” on the feed which I go to see ONLY what the people I’m following have been up to. That’s been slightly annoying, but now in the explore feed when I click on one post with the intention to scroll through all the posts suggested to me from various users... instead I’m met with only one users posts, most of which I’m not interested in and it’s annoying to have to go back and click the next picture to see the next meme or what-have-it, causing me to close the app and open FaceBook or Twitter instead as they aren’t making changes that are majorly affecting the way users browse content. I don’t know who instagram has put in charge of these updates, but every single update gets worse. ALSO not to mention, the app will automatically follow accounts that I have either never encountered or had no interest in following. I have never left a review in the AppStore but Instagram used to be my favorite social media outlet and now I’m much more fond of other things due to some of the updates and I think a lot of people might feel this way about the path instagram is taking..Version: 26.0

New UpdateI love Instagram, it’s like a more modern version of Facebook thats basic enough for my grandma to understand but still fun for me to use. However I don’t know if this is a fluke or apart of the update. A message came up saying Instagram limits how much likes we can do on comments at a time to stop bullying... I just want to know who thought this was a good idea. This is a social media app that’s like the whole point, liking is literally the foundation of every media. If you have a limit whether your intentions are bad or not your going to end up being wiped for existence. And also I don’t know who thought a limit on liking comments would prevent bullying but that person has obviously never really been bullied in their entire life because that does nothing. The only thing limiting likes is going to do is leave Instagram with bad rating and have your audience delete the app and go to another platform that allows them to do what social media is suppose to be able to do. Speaking of such I won’t delete the app yet because I’m hoping this is a fluke but I will be switching to another platform, for the rest of the month, that is able to do its job. I appreciate the concern for bullying but find a way to help prevent it that doesn’t effect everyone and take away from the purpose of social media..Version: 156.0

A sad userMy Instagram feed is now filled with posts from advertisers and accounts of which I don’t even follow. I never see my friends on my feed anymore unless I am scrolling for 10 minutes and people’s pictures are not getting as many likes. I can speak from experience because I have watched my likes go down as Instagram has changed their algorithm. People like things which are unique! Keep Instagram different and unique and make other platforms want to be like you, not you wanting to be like them. If the changes are based off of Statistics, realize the functions of other apps. Snapchat for instance, people like it simply because it is very private. On Instagram you are able to send pictures to people however they can be uploaded from the camera roll and used to look like the picture was taken just then.. this makes Instagram very user friendly for catfishes. Just keep the traditional Instagram aspects and forget about conformity. Make it so dm pictures- if uploaded from camera roll, it states that. Additionally, make the feed tendered to followers which a users look at most frequently. Because of these issues with the algorithm, even though I used Instagram since 2012, I must say goodbye until changes are made :(.Version: 75.0

Instagram is Digging its Own GraveFirst of all, I’ve only been using Instagram for around 5 years —maybe less— but I’ve been noticing that update after update, the app has become harder to use, uncreative, and, dare I say, annoying. I don’t exactly understand why the “create post” button was replaced by the reels button; I get that it is probably to promote reels, but there are much better ways to do that, such as put it in the place where the “create post” button is right now, or put it in the drop-down menu in the profile section. I also feel the same way about the heart button moving, because as someone who never uses shopping on Instagram, I would much rather look at who liked my most recent post(s) rather than whatever shopping shows me. Secondly, Instagram needs to stop ripping off other social media apps; I don’t know if this is because it was bought out by Facebook, but Instagram took the biggest details of Snapchat, TikTok, and Facebook, and miraculously managed to find a way to meld them into their app. It’s obvious that Instagram’s company is taking these ideas so people would use their app more, but I feel like people would use the app if it was more unique. To be blunt, Instagram should stop trying to be something else; Instagram should just be Instagram..Version: 169.0

Great app, some changes would be amazing:)Instagram is a great app that I use on a daily basis, I love it and i’ve had it multiple years, but there are some changes that would make this app go above and beyond that me, and many others, would appreciate. First off, after you post multiple pictures in one post, you should be able to delete some pictures out of the post without having to delete the whole post. This would make so many users more happy because there are countless times when you accidentally post one picture in a group of pictures that you don’t like, but you didn’t realize it in time and you already have many likes and comments so you don’t want to delete the whole post and you just stay stuck on what to do. Also, if you creators made a way to preview certain pictures on a private account that the creator of the account puts up that would be amazing! It’s difficult to tell who some people are sometimes when you are only able see their profile pic so if you were able to select a few pictures from camera roll to put up (no likes or comments involved) it would be a huge help. Thank you creators for the amazing app:) ~Kailee.Version: 103.0

Since Facebook took over I.G.Just wanted to mention to those who are are concerned , that I stopped using Facebook because of the obtrusive nature of Facebook in the use of my data and exploiting it for purposes that I have not agreed to, nor would I... Instagram seemed like an option that was a platform made for users that enjoyed and appreciated each other’s photos and small bits of commentary versus Facebook‘s rabid feedback loop of everyone including strangers who would be able to comment, and so often disparagingly so, on your content. Instagram at the time, seemed like a mountain lake of peaceful interaction versus the stormy seas that Facebook and it’s deluge of content and ads had become. When I started using Instagram there were no ads pushed onto my feed… Now there are and not just a few, but regularly inserted into my stream that I follow. Some of these ads have products which according to the reviews, could be from companies that are less than reputable… So already it’s begun..Facebook in it’s march to monetize all aspects that it touches is now slowly but surely souring The Instagram platform with it ads and I’m sure eventually with other products that will supplant what Instagram originally was to be about… I will use it until I tire of this which could be sooner than later… We shall see..Version: 142.0

Fix in updateOkay so I absolutely LOVE Instagram. Recently I have noticed it is not loading all of the posts. I will go on Facebook and see a picture posted that states it is linked with Instagram but never see it on my Instagram feed. Also when you refresh it will take some of them completely off of the feed instead of putting them towards the bottom. Can you please fix it! This is causing people to not get any likes at all. My followers say they never see my pictures unless they search my profile. I keep seeing the same pictures over and over again. Some days I get half of the likes I normally do because people do not see my pictures. This is very frustrating. Another thing that is annoying is the adds that I don’t ask to see. They are very creepy because they relate to the things that I like but that’s not why I got instagram. It seems like this app is trying to copy every other social media app such as Snapchat and Facebook. I have been having this issues about loading pictures and my followers not seeing my stuff for about a year now. Can we please go back to the old instagram where everything was in chronological order?.Version: 26.0

Some things need to be fixed.....First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0.Version: 156.0

Love InstagramSo fun So cool So interesting L🌸VE IT!!💕.Version: 14.0

EasyVery easy for a newbie to learn and use.Version: 14.0

FIX THISWhenever I log into my account it says “sorry, there was a problem with your request.” Please fix this. I tried with both of my accounts, and I used several devices to make sure if it wasn’t just my phone which it has a problem with. It said the same exact thing on all the devices I used. Please fix this..Version: 84.0

ExellentJ'adore instagram ! J'aimerai être plus vue.Version: 14.0

Viewing my storyI want to see who has viewed by story beyond 24 hours Please change back!!.Version: 79.0

CrashingOkay so Instagram keeps crashing within about three seconds of me being on it. Sometimes I can get on to it but then I go off and can't get back on. I've tried turning my iPod off and stuff but it doesn't work. I updated it and it still crashes. Please fix this!! Would give it five stars if it weren't for this..Version: 16.0

Too many adsToo many ads.Version: 72.0

Can’t log in. I know my username and password. Still can’tLove the app, but I can’t log in on the app. I know my username and password. I can log in on my computer, safari and everywhere else except this app. I don’t know why. PLEASE FIX THIS.Version: 87.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 174.0


What do you think Instagram ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Instagram iPhone Images
  • Instagram iphone image 1
  • Instagram iphone image 2
  • Instagram iphone image 3
  • Instagram iphone image 4