Instagram Customer ServiceInstagram, Inc.

Instagram Customer Service

Bringing you closer to the people and things you love. — Instagram from Facebook

Connect with friends, share what you’re up to, or see what's new from others all over the world. Explore our community where you can feel free to be yourself and share everything from your daily moments to life's highlights.

Express Yourself and Connect With Friends

* Add photos and videos to your story that disappear after 24 hours, and bring them to life with fun creative tools.
* Message your friends with Messenger. Share and connect over what you see on Feed and Stories.
* Create and discover short, entertaining videos on Instagram with Reels.
* Post photos and videos to your feed that you want to show on your profile.

Learn More About Your Interests

* Check out IGTV for longer videos from your favorite creators.
* Get inspired by photos and videos from new accounts in Explore.
* Discover brands and small businesses, and shop products that are relevant to your personal style.
Some Instagram features may not be available in your country or region.

Instagram App Comments & Reviews

Instagram Positive Reviews

Consider this before you download!If you are considering downloading Instagram, I'd say you definitely should👌 I use it for my art account, and I'm currently trying to sell are on it🎨. It is a great place to grow a small business, and also connect with your friends🫂! A few updates I'd love to see are- maybe making it so you can save reels to your collections instead of having to go all the way to your account and add each reel in 😓 Also I'd love to be able to customize my ig page more by maybe having an option to change the color of the background of my page? 🟥🟧🟨🟩🟦🟪 That would be so fun! While ig is a great app for communication and business growth, it also has a few bad sides like it is extremely addicting, and many accounts contain inappropriate content.😕 I don't think it would be very easy to completely eliminate inappropriate content, but it would be nice to have a warning such as "this page may contain explicit content" or something like that. 👍 Also, many Instagram pages promote things like surgery, and "perfect bodies" 🙄🙅‍♀️ which is not really healthy because it can lower self esteem and stuff like that. Just definitely be careful!! But yea anyways I think it's a great app so have fun with it 🥸.Version: 178.0

Digging Itself a HoleI’ve been a long time Instagram user and have always enjoyed my time on the app. However the updates in recent years have started to make the app pretty... non-defendable. The most recent rage inducing update was the installation of the shopping tab and the “reels” feature, and the following rearrangement of instagram’s layout. The shopping tab wouldn’t be so bad if it wasn’t being forced down our throats by replacing the likes and mentions tab. Now the reels feature. From what i’ve seen, the reels tab is only used to upload tiktoks and seldom used to upload original “reels”, ultimately making the feature useless. It would also be tolerable if it hadn’t replaced the “post a picture” button, and if Instagram would stop trying to shove the feature into everyone’s face by forcibly turning portrait videos into reels. Don’t even get me started on the problem that is removing the sharing feature on the app. Yeah, on January 8th you won’t be able to send posts straight to people’s DM’s. I personally believe this will be the final nail on Instagram’s own coffin that they’ve been building for themselves over the years, that started long ago when they removed chronological posts. Instagram is trying to be OTHER apps rather than be its OWN unique entity to keep up with the trends, thus neglecting to make new and creative features..Version: 169.0

Good app with too many flawsInstagram is perhaps the application I use the most, and I really enjoy it when it’s at its best. However, the flaws are simply overwhelming at times. I’m writing this review because my account has been wrongfully shadow-banned and action blocked over 6 times now without an actual just cause for it. Every time, it says I was allegedly “sharing my account with a service that helps me get more likes and followers” even though that’s blatantly untrue. I have 0 posts, 0 likes and well under 1000 followers. I have written 4 detailed reports explaining my situation but it has been to no avail. Every time this happens, I’m forced to change my password, I’m logged out of my account and then I’m action blocked for an entire week. Every time I try to like or comment, it gives me the option to report it if I believe they have made a mistake but nothing works. My account is never checked, my week long action blocks are never reduced or lifted, my reports are never acknowledged and I’m always getting wronged. I also really dislike the fact that I cannot easily contact anyone from Instagram to help me with issues like these, I can only leave long, written reports for you to ignore and do nothing about. Please revise your algorithms and consider having a Tech Support line with human responders for unique and recurring problems like this one..Version: 159.0

MaintenanceI have had a frustrating issue for several months now where certain features either make the app crash suddenly, or do not work entirely. One feature that does not work at all. Not a single time... is the ability to post multiple photos in a singular post. I’ve tried with just 2 photos. I’ve tried with the maximum amount of photos in a photoset(10). Not a single time has this worked. After adding a caption with some hashtags, tagging friends, and waiting for the post to load. It fails to post every single time. I’ve tried this on both my old phone iPhone 6S plus, as well as my most recent phone purchase the iPhone X. This feature has never worked for me, often times being so frustrated I’d neglect the app for a few days and then find myself back. After attempting to delete the app as well as the app cache and reinstalling on both phones the feature is still inoperative. I also agree with many other Instagram users that the feed is very annoying that I’ll see posts I’ve seen already, or posts from several days ago. Chronological order?? If Instagram was more oriented on creating a seamless working application they may have a lot more users, or more frequent users of the app. Every bug I’ve experienced, I’ve submitted through the in app report a bug..Version: 53.0

New Update Takes Away Multiple PicturesA big part of my sharing is using multiple pictures at a time. The feature literally disappeared as I was watching and I can no longer do so. That’s a very necessary feature or else I have to made 10 or less posts on the same subject which makes it tedious. I really hope it’s a glitch and comes back. 😬 I also would like to add that Instagram is a BEAUTIFUL app on its own. I use Instagram in a way that I don’t use other apps. I do wish Instagram would focus on its own content and not the content of other apps. We don’t need reels (which people just use to repost TikTok videos to) and this shopping feature that I can’t get notifications to go away about and audio and all this other stuff. I wish it would go back to focusing on the content people can post in their stories and media posts and stop focusing on competing with other apps. You aren’t TikTok or Facebook or Clubhouse and that’s okay. None of the new features are even original. They are taken straight from other apps and incorporated into yours. It’s too much and is taking away from the Instagram brand. I now have to move back to toxic Facebook when I want to post multiple photos and that stinks. I can’t wait for these apps to stop competing and to go back to being their own, unique apps in their own right. I don’t need the perfect, mega-app..Version: 188.0

Still good, not great (iPhone X)I have pretty much the same comments as everyone else, regarding bringing back chronological order of the feed, stories being a ripoff of Snapchat (but I believe Facebook, instagram, and Snapchat are all owned by the same company if I’m not mistaken), etc. BUT ALSO, I just bought an iPhone X and the app needs some serious revamping be compatible with the new phone. They did a good job of having the layout fill the full screen view of the X; HOWEVER, when you go to upload a new profile photo, if you click on any photo besides the very most recent one in your photo album, the layout glitches, and the “Cancel” and “Done” buttons move up on top of the iPhone’s time and battery displays. I wish I could attach a photo to this review, but I hope my explanation makes sense. This glitch makes it impossible to click either of the buttons, and you have to physically kill the app and reopen it in order to get out of the screen and back to using the app. This happens every time you try to change the profile photo. If you use the most recent photo in your album, it works mostly fine, with just a little awkward cropping on top. This is just frustrating because obviously people might want to be able to upload ANY of their pictures as a profile photo! This glitch really needs to be worked out ASAP.Version: 22.0

Every big update brings me great painI can never say that an instagram update has ever thrilled me in recent years. Every single time this app has a massive overhaul, the controls become even more clunky and jammed together, I don’t even know what it’s trying to be anymore. I’ve been on this app for 7 years. In those 7 years, the notification/activity tab has been in the right corner, just left of the account button. So it baffles me as to why someone would feel the need to move it to the most unconventional place possible. It is so terribly out of the way now, and not only that, it’s been replaced with a shopping button, so every time my dumb ADHD self goes to check my notifications, I’m sent to some bootleg Wish page. To whichever one of you working at instagram decided to cram the activity button into the top corner with 2 other tabs, I truly hope you have an awful day. Just an unpleasant time. I hope you get a parking ticket, and your car runs out of gas. And you go to the kitchen to find your spouse has tried a new recipe for dinner, and it’s just not very good. And your computer crashes at a very inconvenient time, and you were using an adobe product and forgot to save recently, so you lose a lot of progress on whatever garbage your team concocted to ruin the experience of your user base. I truly despise you..Version: 164.0

Good social media app, bad user interface designThe app works for what it needs to work as. But for whatever reason, the user interface constantly changes and there is absolutely no indication that it is meant to change in their version history updates. It becomes slightly irritating that the app will work one way one day and the next some random change will be made to either the explore page or the home page that just doesn't make sense based off of its history. My example right now would be the new reels that were introduced. Now when I go on the explore page there is a huge portion of it being taken up by reels that I don’t want there. Sure, reels is cool but I went to the explore page, not the reels page. Another example that also happened recently was where I opened the app one day and my home page didn’t show any of the pages I followed and instead showed random pages. It took me a minute until I realized I had to click on “see older posts” before I could see the old posts. Not that I care for this too much, but it was just irritating for no reason to suddenly have pages I don’t follow showing up in the section of the app meant for only pages that I follow. That’s about all I can remember but there has been a history other similar changes in the past as well that I vaguely remember..Version: 155.0

Great app, feed flaws.Overall, Instagram is an excellent social media app. However, I have found a few flaws in the way Instagram looks. For example, the comments are not in chronological order;making them very confusing. I have found a similar problem in the feed algorithm. They are not in chronological order anymore. You will see a post from 2 weeks ago, and then a post from 2 DAYS ago. Next, there should be a bigger time frame for videos. You cab only have a video that is 1 minute long. I wanted to post a slime review, but the video was 2 minutes long so I had to do it in 2 separate videos even though all of the slimes came together. Finally, I think you should fix the messages. You can always see if someone has seen your direct message. This isn't exactly a problem, but I think there should be an option, in case someone does not want people to know when they have seen their messages. Please take these suggestions into consideration. I know I am not the only person complaining about these things. Other than those problems, I have only had good experiences with Instagram. It is very easy and fun to use. You can share pictures and videos with your community or even the world! All in all, Instagram is a fantastic app, but needs a few fixes..Version: 55.0

AlgorithmI’ve been an Instagram user for a long time now and I really enjoy the app. Definitely my favorite social media platform. I, unlike most, really like Instagram stories and I love how you can save stuff without having to screenshot. My complaint however is my home feed. I’m tired of only seeing posts from 5 of the 200 people I follow. I wish there was a way to have it be in chronological order, but you can make it so that specific people do show up at the top of your feed. This may sound a little silly but it’s pretty embarrassing when you accidentally like and comment on a post from 5 days ago as if it was posted ten minutes ago. Really I don’t understand why Instagram is making all these frankly useless updates to the algorithm. Instead of that they should be cracking down on how the thumbnail (starter photo?) for a video has nothing to do with the video. Now that’s something that needs worked on. I feel that these algorithm changes only benefit the people exploiting Instagram and hurts regular users content intake. This is a little long so in short great app but please stop messing with my feed, or at least give me the option to change it back to the way it was if I so please..Version: 28.0

Problems right nowHey so I am a tattoo artist and I use Instagram basically to contact and find new clientele. Over the last two years with Instagram I have had amazing results. Unfortunately over the last week I've been having a lot of problems. Accounts that aren't following me and a lot of my followers aren't seeing my new posts they said I was always on there different hashtags they follow and now I'm not also my posts have drastically went down in likes and all my likes are from my followers no new accounts which is very different then the previous weeks and months . I also have been putting out way more content and it's better so my interactions and likes and followers should go up like they have been but for some reason all of the sudden no one is seeing me finding me and like I said even my followers keep telling me the can't see my posts. I love Instagram it's been an amazing platform to grow and literally is the a third of the reason I am successful and I can support my daughter and wife but I've had a huge drop recently and it's hurt my business and I'm sure it's an easy fix or there's a way to make it better or something but it definitely is upsetting at the moment..Version: 89.0

New UpdateI love Instagram, it’s like a more modern version of Facebook thats basic enough for my grandma to understand but still fun for me to use. However I don’t know if this is a fluke or apart of the update. A message came up saying Instagram limits how much likes we can do on comments at a time to stop bullying... I just want to know who thought this was a good idea. This is a social media app that’s like the whole point, liking is literally the foundation of every media. If you have a limit whether your intentions are bad or not your going to end up being wiped for existence. And also I don’t know who thought a limit on liking comments would prevent bullying but that person has obviously never really been bullied in their entire life because that does nothing. The only thing limiting likes is going to do is leave Instagram with bad rating and have your audience delete the app and go to another platform that allows them to do what social media is suppose to be able to do. Speaking of such I won’t delete the app yet because I’m hoping this is a fluke but I will be switching to another platform, for the rest of the month, that is able to do its job. I appreciate the concern for bullying but find a way to help prevent it that doesn’t effect everyone and take away from the purpose of social media..Version: 156.0

Needs Some ImprovementI’ve had Instagram since 2013, which is a very long time 😂 It’s definitely changed over the years. A few problems I’m facing now, however, include my explore page resetting (I’d have to exit the app & go back in to fix that), and not having sound when I try to upload a video on an extra account. I also feel that a few of the features that used to be on there were so much better and easier to get to. Archived Stories, for example. Whenever your story would disappear after the 24 hours ended, you’d get a notification saying how many people viewed it. Now, that’s not there anymore, and I have to go to my archived just to see who looked at my stories. Another thing is the hashtag following (or whatever it is 🤷‍♀️). For me personally, I’ve never used this. I tried it once and just thought it was annoying cause the posts would go on my feed, and I’d be thinking that I’m just following these accounts when I wasn’t. It really isn’t the greatest feature to me, as I could just go to my explore page and find the same posts. Regardless of these minor things though, I still use Instagram pretty much every day. 😂 It’d just be nicer if these issues were resolved or taken into account by me writing this..Version: 75.0

Fix this please!I really enjoy using Instagram but I have one issue and that is that when I try to upload more than one photo into one post it crops my photos to the same size as the first one in the post. I want to be able to post all of them into one post and have all of the pictures be the original size. This would be great for photographers like me who go out on photoshoots and want to put up one post with their best photos. It is hard to do that when all of your photos are cropped the exact same way. It should be the same way as Facebook. I am not saying we make Instagram exactly like Facebook because they are two different social medias, but I think it would be nice if we could upload photos on Instagram the same way we can upload them on Facebook. With Facebook you have one post with multiple pictures that are all the original sizes. You can then click on them and look through them individually before exiting and going through the rest of your feed. Instagram should allow us to have the option to upload our photos like this. We should have an option to do this If we have a photography account. I know not everyone would want to upload their photos this way but many would choose to do this..Version: 46.0

Please stop making unnecessary changesI am finding it harder to use Instagram with every update. Changes that are being made are unnecessary and feel unnatural to me. I can’t see posts in chronological order, I have “suggestions” on the feed which I go to see ONLY what the people I’m following have been up to. That’s been slightly annoying, but now in the explore feed when I click on one post with the intention to scroll through all the posts suggested to me from various users... instead I’m met with only one users posts, most of which I’m not interested in and it’s annoying to have to go back and click the next picture to see the next meme or what-have-it, causing me to close the app and open FaceBook or Twitter instead as they aren’t making changes that are majorly affecting the way users browse content. I don’t know who instagram has put in charge of these updates, but every single update gets worse. ALSO not to mention, the app will automatically follow accounts that I have either never encountered or had no interest in following. I have never left a review in the AppStore but Instagram used to be my favorite social media outlet and now I’m much more fond of other things due to some of the updates and I think a lot of people might feel this way about the path instagram is taking..Version: 26.0

A sad userMy Instagram feed is now filled with posts from advertisers and accounts of which I don’t even follow. I never see my friends on my feed anymore unless I am scrolling for 10 minutes and people’s pictures are not getting as many likes. I can speak from experience because I have watched my likes go down as Instagram has changed their algorithm. People like things which are unique! Keep Instagram different and unique and make other platforms want to be like you, not you wanting to be like them. If the changes are based off of Statistics, realize the functions of other apps. Snapchat for instance, people like it simply because it is very private. On Instagram you are able to send pictures to people however they can be uploaded from the camera roll and used to look like the picture was taken just then.. this makes Instagram very user friendly for catfishes. Just keep the traditional Instagram aspects and forget about conformity. Make it so dm pictures- if uploaded from camera roll, it states that. Additionally, make the feed tendered to followers which a users look at most frequently. Because of these issues with the algorithm, even though I used Instagram since 2012, I must say goodbye until changes are made :(.Version: 75.0

Great app, some changes would be amazing:)Instagram is a great app that I use on a daily basis, I love it and i’ve had it multiple years, but there are some changes that would make this app go above and beyond that me, and many others, would appreciate. First off, after you post multiple pictures in one post, you should be able to delete some pictures out of the post without having to delete the whole post. This would make so many users more happy because there are countless times when you accidentally post one picture in a group of pictures that you don’t like, but you didn’t realize it in time and you already have many likes and comments so you don’t want to delete the whole post and you just stay stuck on what to do. Also, if you creators made a way to preview certain pictures on a private account that the creator of the account puts up that would be amazing! It’s difficult to tell who some people are sometimes when you are only able see their profile pic so if you were able to select a few pictures from camera roll to put up (no likes or comments involved) it would be a huge help. Thank you creators for the amazing app:) ~Kailee.Version: 103.0

Some things need to be fixed.....First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0.Version: 156.0

Needs to fix glitches in the appInstagram has always been my favorite social media app, however, recently I have had VARIOUS problems due to malfunctions within the app. At the beginning of September 2018, I was logged out of my Instagram account for no reason at all. No big deal, I’ll just log myself back in, right? Wrong. Every time I tried to log in it said an error had occurred. I logged into my Instagram through the safari app to make sure my password was correct, and it allowed me to do so. Now knowing that I was using the correct password, I tried again to log into my account through the Instagram app itself. No luck, once again. I contacted Instagram through email and they said there was nothing they could do about the problem. It is now March of 2019 and the problem is still occurring. Instagram needs to fix this situation. Which according to Google, multiple people are facing similar issues as well. Please Instagram, fix these glitches within the app or help the people who are facing these problems. This is a very irritating problem and the Instagram Team just seems to push it to the side. This is not an efficient way to run a company..Version: 85.0

Fix in updateOkay so I absolutely LOVE Instagram. Recently I have noticed it is not loading all of the posts. I will go on Facebook and see a picture posted that states it is linked with Instagram but never see it on my Instagram feed. Also when you refresh it will take some of them completely off of the feed instead of putting them towards the bottom. Can you please fix it! This is causing people to not get any likes at all. My followers say they never see my pictures unless they search my profile. I keep seeing the same pictures over and over again. Some days I get half of the likes I normally do because people do not see my pictures. This is very frustrating. Another thing that is annoying is the adds that I don’t ask to see. They are very creepy because they relate to the things that I like but that’s not why I got instagram. It seems like this app is trying to copy every other social media app such as Snapchat and Facebook. I have been having this issues about loading pictures and my followers not seeing my stuff for about a year now. Can we please go back to the old instagram where everything was in chronological order?.Version: 26.0

Instagram is Digging its Own GraveFirst of all, I’ve only been using Instagram for around 5 years —maybe less— but I’ve been noticing that update after update, the app has become harder to use, uncreative, and, dare I say, annoying. I don’t exactly understand why the “create post” button was replaced by the reels button; I get that it is probably to promote reels, but there are much better ways to do that, such as put it in the place where the “create post” button is right now, or put it in the drop-down menu in the profile section. I also feel the same way about the heart button moving, because as someone who never uses shopping on Instagram, I would much rather look at who liked my most recent post(s) rather than whatever shopping shows me. Secondly, Instagram needs to stop ripping off other social media apps; I don’t know if this is because it was bought out by Facebook, but Instagram took the biggest details of Snapchat, TikTok, and Facebook, and miraculously managed to find a way to meld them into their app. It’s obvious that Instagram’s company is taking these ideas so people would use their app more, but I feel like people would use the app if it was more unique. To be blunt, Instagram should stop trying to be something else; Instagram should just be Instagram..Version: 169.0

Since Facebook took over I.G.Just wanted to mention to those who are are concerned , that I stopped using Facebook because of the obtrusive nature of Facebook in the use of my data and exploiting it for purposes that I have not agreed to, nor would I... Instagram seemed like an option that was a platform made for users that enjoyed and appreciated each other’s photos and small bits of commentary versus Facebook‘s rabid feedback loop of everyone including strangers who would be able to comment, and so often disparagingly so, on your content. Instagram at the time, seemed like a mountain lake of peaceful interaction versus the stormy seas that Facebook and it’s deluge of content and ads had become. When I started using Instagram there were no ads pushed onto my feed… Now there are and not just a few, but regularly inserted into my stream that I follow. Some of these ads have products which according to the reviews, could be from companies that are less than reputable… So already it’s begun..Facebook in it’s march to monetize all aspects that it touches is now slowly but surely souring The Instagram platform with it ads and I’m sure eventually with other products that will supplant what Instagram originally was to be about… I will use it until I tire of this which could be sooner than later… We shall see..Version: 142.0

Love InstagramSo fun So cool So interesting L🌸VE IT!!💕.Version: 14.0

EasyVery easy for a newbie to learn and use.Version: 14.0

FIX THISWhenever I log into my account it says “sorry, there was a problem with your request.” Please fix this. I tried with both of my accounts, and I used several devices to make sure if it wasn’t just my phone which it has a problem with. It said the same exact thing on all the devices I used. Please fix this..Version: 84.0

ExellentJ'adore instagram ! J'aimerai être plus vue.Version: 14.0

CrashingOkay so Instagram keeps crashing within about three seconds of me being on it. Sometimes I can get on to it but then I go off and can't get back on. I've tried turning my iPod off and stuff but it doesn't work. I updated it and it still crashes. Please fix this!! Would give it five stars if it weren't for this..Version: 16.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 190.0


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