Instagram Customer ServiceInstagram, Inc.

Instagram Customer Service

Bringing you closer to the people and things you love. — Instagram from Meta

Connect with friends, share what you’re up to, or see what's new from others all over the world. Explore our community where you can feel free to be yourself and share everything from your daily moments to life's highlights.

Express Yourself and Connect With Friends

* Add photos and videos to your story that disappear after 24 hours, and bring them to life with fun creative tools.
* Message your friends with Messenger. Share and connect over what you see on Feed and Stories.
* Create and discover short, entertaining videos on Instagram with Reels.
* Post photos and videos to your feed that you want to show on your profile.

Learn More About Your Interests

* Watch videos from your favorite Creators and discover new content through Instagram Video and Reels.
* Get inspired by photos and videos from new accounts in Explore.
* Discover brands and small businesses, and shop products that are relevant to your personal style.
Some Instagram features may not be available in your country or region.

Terms of Service - https://help.instagram.com/581066165581870

Instagram App Comments & Reviews

Instagram Positive Reviews

Lack of transparencyI am a single mom and struggling owner of a small business and Instagram continues to freeze my Instagram business account and not let me follow new potential customers even though I always chose the “tell us” if we made a mistake option. Things are not transparent and I have no idea of when I can and cannot follow new potential customers, send them messages or how many I am allowed to contact or send messages to. I don’t have a problem with rules and regulations but I just wish it was written somewhere so I would know and not have my small business affected tremendously every time I get blocked from my own account. I cannot find these rules written anywhere on Instagram terms and conditions. I think it is very sad that Instagram does not have a security system in place to check that I am the one using the account and therefore, not limit my chances to reach new potential customers who are willingly choosing to follow my small business page. I hope this issue can be improved ASAP by instagram so my business can have a fair chance to grow its number of followers. Why not charge a small fee to give me a fair chance so I can reach unlimited number of new followers who own “public” accounts. Thank you for taking the time to read this. Stay safe..Version: 169.0

Love Instagram but…I’ve been blessed with a black and white information bar that says couldn’t refresh feed for almost a week now and it is really frustrating and annoying and more stress I don’t need added onto my life right now. I’ve tried to uninstall the app and reinstalled it, logged back in, and it does the exact same thing pops the couldn’t refresh feed bar and keeps popping up until the current video has been completely loaded than it will go away. I’ve checked to see if the app is up to date and it is 100% up to date, I’ve checked my iPhone’s iOS system thinking that could be the culprit because it has been before in the past with other apps that acted up when it wasn’t up to date, but my iOS system is up to date. I’ve read it could be a poor internet or WiFi connection and that’s not true because my connection signal is pretty strong as I’m in the next room over from where the WiFi box is located and I receive a strong signal so it isn’t our WiFi connection. This is really frustrating and irritating and annoyance to me that it makes me so stressed out every time I go on Instagram and see that information bar there when it wasn’t there last month only recently. Please Instagram for the love of god fix this issue!! I’ve done everything I could on my end to fix it and nothing has changed. This is a bug on your end and it needs to be fixed pronto!.Version: 242.0

Scroll/past messagesInstagram works just fine I just would really like a option were you can search a date up in one of your Mughals messages to see past messages! maybe to get an old conversation or to get proof of something someone said to you that is not appropriate and should be taken seriously. Maybe you want to re-read messages? I would really like this update and I’m sure many others would too!! every time I try to go to a certain date it crashes and logs me out or I accidentally scroll out of the messages,, my phone shuts off too and I have to start all over again just to look at something from the past, I wanted to re-read one of me and my mutuals private messages! when me and them first met and compare them to now. You could add a fast scroller to scroll all the way to the top in under 10 minutes instead of having us scroll up just to lag and get crashed from the app! Or to accidentally scroll one way and for the messages to be gone. Maybe you could even put a “search for date..” bar right above mute messages/video calls? please take this idea into consideration. Instagram keeps telling me that I need to click on the “tell us” option and it will freeze and glitch out whenever I open dms. Why is that happening.Version: 247.0

Music Tag doesn’t work!I have had Instagram since 2011 and I have never since then had an issue until the Music Tag feature rolled out and I haven’t been able to use it since then. I have tried so many things from updating everything, logging out and logging back in, uninstalling and reinstalling the app several times, going to someone’s story to look for the “Try It” button but nothing, unlinking my Facebook account, changing my password and updating profile.. which btw didn’t let me change it to my personal email because it was taken already, I have never used it so I clicked on forgot password to see who has been using my email but it says that it doesn’t exist so I’m a little confused on how it has been taken but doesn’t exist. But anyway I reported the Music Tag issue awhile back but haven’t heard back since then, so I reported the issue several times back to back to see if that works (prob not). All the research I have done over this issue has been through Google through other users experiences because IG doesn’t even have support help over this issue. The only thing that has inconveniently worked was to make a second account, everything shows up on there but as soon as I switch over to my account that I use it’s not there! INSTAGRAM.. PLEASE FIX THIS ISSUE, IM NOT THE ONLY ONE! 🤨.Version: 96.1

Unfair treatment, poor response and follow upMy account was disabled for someone falsely reporting that I was pretending to be someone else. Instagram made no attempt to request anything of me to prove otherwise before disabling my account where I had 22K followers. For approximately a month now I have submitted everyday a web base form with a copy of my state issued ID to dispute it and no one has contacted me. I created another account so that I can fulfill my obligations as a sponsored athlete and even with my new account I have been limited to how many likes I can do, commenting on other’s post and even adding captions to my own post. It feels personal and I don’t understand why this has happened. I believe the way disabling my account was handled was unfair considering my content never ever violated any of IGs policies. I still do not violate any but yet my activity is limited which does not help me as an athlete. I’m thankful my reputation and character preceded me in that my sponsors are still working with me but I did almost lose one but thank God for good associates. Instagram before you disable anyone’s account please do your due diligence and at least provide the accuse an opportunity to present facts that may state otherwise. It’s the concept of “innocent until proven guilty!”.Version: 164.0

When I try to post, it usually fails and it’s time consumingWhen I try to post on Instagram, it will most likely fail. It has been an issue for quite some time now and friends of mine can never relate to my issue. It’s as if Instagram does not want me to post regularly. It is very time consuming to edit my photo, add quotes that I enjoy, put them in the order I would like them, create a caption and use hashtags; only for the post to fail and so lost absolutely everything I’ve just worked so hard on. I’ve noticed that I don’t have this issue with both of my Instagram accounts. The one I’ve had the longest, has the most issues when posting. I’m not sure how an update hasn’t fixed this issue but it’s been at least a year! This is why I shaved off two stars and it was almost three. — Also, the inappropriate flags to comments that Instagram automatically blocks, or deems offensive, is alarming. The atmosphere doesn’t feel diverse and it’s limiting to the Instagram experience as a whole. The requested reviews that I have submitted, don’t seem to be happening on comments that are not actually offensive. Instagram is deeming certain comments as a risk with a computer based system based on certain words that are used however, the computer doesn’t comprehend when a comment is sarcasm. It feels culturally exclusive on the app at times and it’s a concern for many reasons..Version: 234.0

Perfect Day of Sight-Seeing On The Water!An absolutely perfect day! We found Four Leaf Charter through an internet search and took a chance! Captain Sean exceeded our expectations. During the initial call I told Sean my besties and I wanted to go out on a boat. Y’all, that’s all the direction I gave him! From that, he tailored our trip! Sean picked us up at the swanky South Seas Resort Marina, where he had to give my name at the gate to get us in (we were impressed!) We cruised to a private island where we walked along the shoreline looking for shells, not another person in sight! I could imagine a romantic picnic or sunset dinner on the island, but that is another trip! Next, we tooled around some fishing huts built in the 1920’s! So cool! Then we boated over to another island accessible only by boat where we enjoyed cocktails and a delicious lunch! Sean played with dolphins and got them to swim alongside us, which made our day! Sean is personable and thoughtful, eager to point out interesting spots on the islands to ensure we enjoyed our trip! He had all the equipment fishing charters have, and he impressed us with fishing stories, if you are looking for a fishing charter. But if what you want is a fun, adventurous sight-seeing charter, grab your shelling, snorkeling, and swimming gear and call Sean. You will not be disappointed!.Version: 242.0

Rules are ridiculousSo I’ve had this app since before it became extremely popular. I’ve always loved this app so much but lately the rules have been so ridiculous! I can hardly comment on people’s posts now without being blocked. It’s been happening pretty much every day. I’m constantly having to write to instagram letting them know that I’m blocked and to please unblock me. I feel like this is a social media app but we’re getting punished for being “too social”. It really takes away the fun of using it when I’m constantly being blocked. I get that there are spam accounts but there are a ton of people getting blocked that aren’t spam accounts. It’s getting a little bit ridiculous lately. A lot of us like to enter giveaways and comment on each other’s posts and we’re getting punished for using the app. I really hope something can change and this can get fixed because it’s really taking away the fun of using the app. I really truly love this app so much but all these rules and getting banned constantly is just so frustrating and really ruining my experience using this app. So please, please, please fix this so we can stop getting blocked constantly. I know a LOT of people would really, really appreciate it. Thank you! ☺️.Version: 123.0

Good app with too many flawsInstagram is perhaps the application I use the most, and I really enjoy it when it’s at its best. However, the flaws are simply overwhelming at times. I’m writing this review because my account has been wrongfully shadow-banned and action blocked over 6 times now without an actual just cause for it. Every time, it says I was allegedly “sharing my account with a service that helps me get more likes and followers” even though that’s blatantly untrue. I have 0 posts, 0 likes and well under 1000 followers. I have written 4 detailed reports explaining my situation but it has been to no avail. Every time this happens, I’m forced to change my password, I’m logged out of my account and then I’m action blocked for an entire week. Every time I try to like or comment, it gives me the option to report it if I believe they have made a mistake but nothing works. My account is never checked, my week long action blocks are never reduced or lifted, my reports are never acknowledged and I’m always getting wronged. I also really dislike the fact that I cannot easily contact anyone from Instagram to help me with issues like these, I can only leave long, written reports for you to ignore and do nothing about. Please revise your algorithms and consider having a Tech Support line with human responders for unique and recurring problems like this one..Version: 159.0

Its very hard to communicate with themInstagram is alright but, they always have bug issues here and there. Like now, my account is not allowing me to utilize filters on Instagram in stories any longer. I’m not sure why but, when I looked up how to reach the team to ask them for directive on the situation I was met with and redirected to various automated articles.. getting frustrated I gave up. Then last week, several friends and I lost access to our ability to DM for over a day on the apps platform; thankfully the DMs started properly working again the following day because I had to log onto the website platform instead of using the app just to communicate with people via DM.. so I was frustrated about that as well and then the issue of security breaches on this app is just becoming insane and they make it ridiculously hard for you to retrieve you account because everything is automated. So if you’re for say sleeping and someone breaches your account they can go in amar it’s change your email address and since you can’t you know answer security questions you’ve set in place to verify it’s you or speak to any representatives I’ve seen a lot of people permanently lose their accounts. I’m hoping they can make it a bit easier for people utilizing the app to retrieve their accounts safely in the future. Thank you, Instagram.Version: 243.1

Good social media app, bad user interface designThe app works for what it needs to work as. But for whatever reason, the user interface constantly changes and there is absolutely no indication that it is meant to change in their version history updates. It becomes slightly irritating that the app will work one way one day and the next some random change will be made to either the explore page or the home page that just doesn't make sense based off of its history. My example right now would be the new reels that were introduced. Now when I go on the explore page there is a huge portion of it being taken up by reels that I don’t want there. Sure, reels is cool but I went to the explore page, not the reels page. Another example that also happened recently was where I opened the app one day and my home page didn’t show any of the pages I followed and instead showed random pages. It took me a minute until I realized I had to click on “see older posts” before I could see the old posts. Not that I care for this too much, but it was just irritating for no reason to suddenly have pages I don’t follow showing up in the section of the app meant for only pages that I follow. That’s about all I can remember but there has been a history other similar changes in the past as well that I vaguely remember..Version: 155.0

Every big update brings me great painI can never say that an instagram update has ever thrilled me in recent years. Every single time this app has a massive overhaul, the controls become even more clunky and jammed together, I don’t even know what it’s trying to be anymore. I’ve been on this app for 7 years. In those 7 years, the notification/activity tab has been in the right corner, just left of the account button. So it baffles me as to why someone would feel the need to move it to the most unconventional place possible. It is so terribly out of the way now, and not only that, it’s been replaced with a shopping button, so every time my dumb ADHD self goes to check my notifications, I’m sent to some bootleg Wish page. To whichever one of you working at instagram decided to cram the activity button into the top corner with 2 other tabs, I truly hope you have an awful day. Just an unpleasant time. I hope you get a parking ticket, and your car runs out of gas. And you go to the kitchen to find your spouse has tried a new recipe for dinner, and it’s just not very good. And your computer crashes at a very inconvenient time, and you were using an adobe product and forgot to save recently, so you lose a lot of progress on whatever garbage your team concocted to ruin the experience of your user base. I truly despise you..Version: 164.0

MaintenanceI have had a frustrating issue for several months now where certain features either make the app crash suddenly, or do not work entirely. One feature that does not work at all. Not a single time... is the ability to post multiple photos in a singular post. I’ve tried with just 2 photos. I’ve tried with the maximum amount of photos in a photoset(10). Not a single time has this worked. After adding a caption with some hashtags, tagging friends, and waiting for the post to load. It fails to post every single time. I’ve tried this on both my old phone iPhone 6S plus, as well as my most recent phone purchase the iPhone X. This feature has never worked for me, often times being so frustrated I’d neglect the app for a few days and then find myself back. After attempting to delete the app as well as the app cache and reinstalling on both phones the feature is still inoperative. I also agree with many other Instagram users that the feed is very annoying that I’ll see posts I’ve seen already, or posts from several days ago. Chronological order?? If Instagram was more oriented on creating a seamless working application they may have a lot more users, or more frequent users of the app. Every bug I’ve experienced, I’ve submitted through the in app report a bug..Version: 53.0

Death of Organic followers was the Death of Instagram.Title says it all. Not everyone wants to be a business and pay for followers and promotions. IG was already making enough with ad revenue. But killing the organic feed was about the most blatant sign of greed i’ve seen from a social media platform. We expected it from Facebook, and naturally everyone saw it coming with the merger. Its absurd to think that because you dont pay per post, even with a good follower to post activity ratio, your posts dont take priority among your own followers or area. Instagram took the fun out of discovering people and forces those who pay to play down your throats. The bigger accounts just saturate the market and everyone else gets forgotten. Personal pages should NOT be penalized for not paying to promote posts where as business profiles should. IG, like every Google product, is self imploding and destroying itself by its obsession with catering to ads. Not the creatives who even bring traffic to IG in the first place. Remember what happened to Tumblr? The first IG? Yea its going in that direction. The censorship and bias towards trending profiles alone is going to kill this platform just like Facebook is suffering from. And dont get me started on the spam and scam messages/ comments that plague this app..Version: 95.0

Some things need to be fixed.....First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0.Version: 156.0

New UpdateI love Instagram, it’s like a more modern version of Facebook thats basic enough for my grandma to understand but still fun for me to use. However I don’t know if this is a fluke or apart of the update. A message came up saying Instagram limits how much likes we can do on comments at a time to stop bullying... I just want to know who thought this was a good idea. This is a social media app that’s like the whole point, liking is literally the foundation of every media. If you have a limit whether your intentions are bad or not your going to end up being wiped for existence. And also I don’t know who thought a limit on liking comments would prevent bullying but that person has obviously never really been bullied in their entire life because that does nothing. The only thing limiting likes is going to do is leave Instagram with bad rating and have your audience delete the app and go to another platform that allows them to do what social media is suppose to be able to do. Speaking of such I won’t delete the app yet because I’m hoping this is a fluke but I will be switching to another platform, for the rest of the month, that is able to do its job. I appreciate the concern for bullying but find a way to help prevent it that doesn’t effect everyone and take away from the purpose of social media..Version: 156.0

Still good, not great (iPhone X)I have pretty much the same comments as everyone else, regarding bringing back chronological order of the feed, stories being a ripoff of Snapchat (but I believe Facebook, instagram, and Snapchat are all owned by the same company if I’m not mistaken), etc. BUT ALSO, I just bought an iPhone X and the app needs some serious revamping be compatible with the new phone. They did a good job of having the layout fill the full screen view of the X; HOWEVER, when you go to upload a new profile photo, if you click on any photo besides the very most recent one in your photo album, the layout glitches, and the “Cancel” and “Done” buttons move up on top of the iPhone’s time and battery displays. I wish I could attach a photo to this review, but I hope my explanation makes sense. This glitch makes it impossible to click either of the buttons, and you have to physically kill the app and reopen it in order to get out of the screen and back to using the app. This happens every time you try to change the profile photo. If you use the most recent photo in your album, it works mostly fine, with just a little awkward cropping on top. This is just frustrating because obviously people might want to be able to upload ANY of their pictures as a profile photo! This glitch really needs to be worked out ASAP.Version: 22.0

Hacker Friendly!!!Instagram has let a hacker take my account, steal my identity, photos, and friends. A friend started posting a couple of pictures about Fortex trading, when I private messages them to say it was cool they told me that I should get with their mentor, and that it was really safe. After a couple of days they private messaged me saying “my mentor wants to give $500 to all of my followers” and asked me to change my email address in my personal settings. Not realizing that they were trying to hack me I did as they asked. After a couple of minutes I was logged out of my account and could not get back in. They were very pushy and what they were asking. Both my friend and I had private accounts. This happened December 7, 2021 and I’ve been trying to get my account back ever since. After they took my account they then extended the exact same hack to my followers, and I can not even warn them. I made a report to Instagram and they are not doing anything about it, and I can’t contact Instagram to get help. Update: I finally got my account back. Instagram did recognize me as the original user of the account. I do not think that it should’ve gotten this far though. I should’ve been able to get my account back almost immediately and been able to report it to Instagram..Version: 216.0

EasyVery easy for a newbie to learn and use.Version: 14.0

ExellentJ'adore instagram ! J'aimerai être plus vue.Version: 14.0

FIX THISWhenever I log into my account it says “sorry, there was a problem with your request.” Please fix this. I tried with both of my accounts, and I used several devices to make sure if it wasn’t just my phone which it has a problem with. It said the same exact thing on all the devices I used. Please fix this..Version: 84.0

CrashingOkay so Instagram keeps crashing within about three seconds of me being on it. Sometimes I can get on to it but then I go off and can't get back on. I've tried turning my iPod off and stuff but it doesn't work. I updated it and it still crashes. Please fix this!! Would give it five stars if it weren't for this..Version: 16.0

Too many adsToo many ads.Version: 72.0

Ruined a great thingThe new layout makes it obvious that the company only cares about making money and not the creators or consumers who liked Instagram for what it uniquely was. This new update takes away what was special about Instagram and replaced it with an embarrassing, desperate attempt to compete with e-commerce stores and other apps. You don’t need to have what everyone else has when you are in your own lane. It’s also very clear that you know people will click the shop button from muscle memory. Really huge slap in the face for all IG users. This is my main app and now I’m working on figuring out what other avenues I can use instead. Really, really disappointed..Version: 167.0

Want likesLiterally give the likes back no one at all like this.Version: 92.0

New updatePlease bring likes back.Version: 91.0

Can’t log in. I know my username and password. Still can’tLove the app, but I can’t log in on the app. I know my username and password. I can log in on my computer, safari and everywhere else except this app. I don’t know why. PLEASE FIX THIS.Version: 87.0

Viewing my storyI want to see who has viewed by story beyond 24 hours Please change back!!.Version: 79.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 251.0


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