Instagram Customer Service

Instagram Positive Reviews

Inaccessible. Many problems.I’ve got a couple Instagram accounts, and no two have the same features as the other. It’s incredibly confusing and annoying to switch between two accounts on the same app that don’t even have the same features. One might have a different, newer version of DM’s while another has been stuck with an old version and has never been updated. For the past two months my main account has been action blocked almost every other week. Instagram has made me change my password 8 times within then as well. I rely on posting often to keep my audience and gain new followers (as well as to catch the eyes of potential customers, as I am an artist that makes money off of commissions) and I obviously can’t do this when Instagram blocks me from posting. I don’t share my account with anyone, I’ve never purchased followers, and I’ve never used any third party apps with Instagram. So it’s beyond me why they keep doing this. Not to mention, the support is awful. If you have an issue or if you need help with something, you might as well forget it. The support team is incredibly unhelpful and has always been this way. I’ve seen accounts post highly illegal content that Instagram deems as safe for all ages! Even after reporting. Any legitimate problems I’ve tried to report have been met with silence. The idea of Instagram is great. But the app itself is becoming worse and worse as time goes on..MnwreckVersion: 156.0

Consider this before you download!If you are considering downloading Instagram, I'd say you definitely should👌 I use it for my art account, and I'm currently trying to sell are on it🎨. It is a great place to grow a small business, and also connect with your friends🫂! A few updates I'd love to see are- maybe making it so you can save reels to your collections instead of having to go all the way to your account and add each reel in 😓 Also I'd love to be able to customize my ig page more by maybe having an option to change the color of the background of my page? 🟥🟧🟨🟩🟦🟪 That would be so fun! While ig is a great app for communication and business growth, it also has a few bad sides like it is extremely addicting, and many accounts contain inappropriate content.😕 I don't think it would be very easy to completely eliminate inappropriate content, but it would be nice to have a warning such as "this page may contain explicit content" or something like that. 👍 Also, many Instagram pages promote things like surgery, and "perfect bodies" 🙄🙅‍♀️ which is not really healthy because it can lower self esteem and stuff like that. Just definitely be careful!! But yea anyways I think it's a great app so have fun with it 🥸.SomeonerereEEVersion: 178.0

Easy to use, yet trying to keep up with the competitionHi there! I just got Instagram a week ago and I will have to say, it is a great way to connect with my friends, see what they are up to and a great source for school clubs and events. However, I have heard news that Instagram is becoming a social media video sharing app instead of focused on the photo aspect. This is highly disappointing because we already have so many different apps that are MEANT for videos. A lot of my friends are artists and photographers who make money through Instagram. This is where they are most likely to switch over to another platform. I completely understand why they are doing this, but that is just gonna tear the app apart. I would like the people of Instagram to reconsider this update that is up and coming soon. Or even ohh right now, who knows. If you want to add more video features, go ahead, but please don’t throw artists, business and photographers down the drain like that. Make sure to give both parties the right amount of attention. Besides that, I absolutely adore Instagram and how much security privacy it goes for private accounts such as my own. Either way, I really hope you see this Instagram and reply. I know a lot people who are considering leaving the app cause of this new update. Thank you so much for your time!.MLP_Lover23Version: 194.0

MaintenanceI have had a frustrating issue for several months now where certain features either make the app crash suddenly, or do not work entirely. One feature that does not work at all. Not a single time... is the ability to post multiple photos in a singular post. I’ve tried with just 2 photos. I’ve tried with the maximum amount of photos in a photoset(10). Not a single time has this worked. After adding a caption with some hashtags, tagging friends, and waiting for the post to load. It fails to post every single time. I’ve tried this on both my old phone iPhone 6S plus, as well as my most recent phone purchase the iPhone X. This feature has never worked for me, often times being so frustrated I’d neglect the app for a few days and then find myself back. After attempting to delete the app as well as the app cache and reinstalling on both phones the feature is still inoperative. I also agree with many other Instagram users that the feed is very annoying that I’ll see posts I’ve seen already, or posts from several days ago. Chronological order?? If Instagram was more oriented on creating a seamless working application they may have a lot more users, or more frequent users of the app. Every bug I’ve experienced, I’ve submitted through the in app report a bug..Andrew_colin_Version: 53.0

Good app with too many flawsInstagram is perhaps the application I use the most, and I really enjoy it when it’s at its best. However, the flaws are simply overwhelming at times. I’m writing this review because my account has been wrongfully shadow-banned and action blocked over 6 times now without an actual just cause for it. Every time, it says I was allegedly “sharing my account with a service that helps me get more likes and followers” even though that’s blatantly untrue. I have 0 posts, 0 likes and well under 1000 followers. I have written 4 detailed reports explaining my situation but it has been to no avail. Every time this happens, I’m forced to change my password, I’m logged out of my account and then I’m action blocked for an entire week. Every time I try to like or comment, it gives me the option to report it if I believe they have made a mistake but nothing works. My account is never checked, my week long action blocks are never reduced or lifted, my reports are never acknowledged and I’m always getting wronged. I also really dislike the fact that I cannot easily contact anyone from Instagram to help me with issues like these, I can only leave long, written reports for you to ignore and do nothing about. Please revise your algorithms and consider having a Tech Support line with human responders for unique and recurring problems like this one..Km_nievesVersion: 159.0

Problems right nowHey so I am a tattoo artist and I use Instagram basically to contact and find new clientele. Over the last two years with Instagram I have had amazing results. Unfortunately over the last week I've been having a lot of problems. Accounts that aren't following me and a lot of my followers aren't seeing my new posts they said I was always on there different hashtags they follow and now I'm not also my posts have drastically went down in likes and all my likes are from my followers no new accounts which is very different then the previous weeks and months . I also have been putting out way more content and it's better so my interactions and likes and followers should go up like they have been but for some reason all of the sudden no one is seeing me finding me and like I said even my followers keep telling me the can't see my posts. I love Instagram it's been an amazing platform to grow and literally is the a third of the reason I am successful and I can support my daughter and wife but I've had a huge drop recently and it's hurt my business and I'm sure it's an easy fix or there's a way to make it better or something but it definitely is upsetting at the moment..Ben609tattooVersion: 89.0

Good social media app, bad user interface designThe app works for what it needs to work as. But for whatever reason, the user interface constantly changes and there is absolutely no indication that it is meant to change in their version history updates. It becomes slightly irritating that the app will work one way one day and the next some random change will be made to either the explore page or the home page that just doesn't make sense based off of its history. My example right now would be the new reels that were introduced. Now when I go on the explore page there is a huge portion of it being taken up by reels that I don’t want there. Sure, reels is cool but I went to the explore page, not the reels page. Another example that also happened recently was where I opened the app one day and my home page didn’t show any of the pages I followed and instead showed random pages. It took me a minute until I realized I had to click on “see older posts” before I could see the old posts. Not that I care for this too much, but it was just irritating for no reason to suddenly have pages I don’t follow showing up in the section of the app meant for only pages that I follow. That’s about all I can remember but there has been a history other similar changes in the past as well that I vaguely remember..RopetapetiteVersion: 155.0

Great app, feed flaws.Overall, Instagram is an excellent social media app. However, I have found a few flaws in the way Instagram looks. For example, the comments are not in chronological order;making them very confusing. I have found a similar problem in the feed algorithm. They are not in chronological order anymore. You will see a post from 2 weeks ago, and then a post from 2 DAYS ago. Next, there should be a bigger time frame for videos. You cab only have a video that is 1 minute long. I wanted to post a slime review, but the video was 2 minutes long so I had to do it in 2 separate videos even though all of the slimes came together. Finally, I think you should fix the messages. You can always see if someone has seen your direct message. This isn't exactly a problem, but I think there should be an option, in case someone does not want people to know when they have seen their messages. Please take these suggestions into consideration. I know I am not the only person complaining about these things. Other than those problems, I have only had good experiences with Instagram. It is very easy and fun to use. You can share pictures and videos with your community or even the world! All in all, Instagram is a fantastic app, but needs a few fixes..Te ratesVersion: 55.0

Every big update brings me great painI can never say that an instagram update has ever thrilled me in recent years. Every single time this app has a massive overhaul, the controls become even more clunky and jammed together, I don’t even know what it’s trying to be anymore. I’ve been on this app for 7 years. In those 7 years, the notification/activity tab has been in the right corner, just left of the account button. So it baffles me as to why someone would feel the need to move it to the most unconventional place possible. It is so terribly out of the way now, and not only that, it’s been replaced with a shopping button, so every time my dumb ADHD self goes to check my notifications, I’m sent to some bootleg Wish page. To whichever one of you working at instagram decided to cram the activity button into the top corner with 2 other tabs, I truly hope you have an awful day. Just an unpleasant time. I hope you get a parking ticket, and your car runs out of gas. And you go to the kitchen to find your spouse has tried a new recipe for dinner, and it’s just not very good. And your computer crashes at a very inconvenient time, and you were using an adobe product and forgot to save recently, so you lose a lot of progress on whatever garbage your team concocted to ruin the experience of your user base. I truly despise you..PupsrcuteVersion: 164.0

Needs Some ImprovementI’ve had Instagram since 2013, which is a very long time 😂 It’s definitely changed over the years. A few problems I’m facing now, however, include my explore page resetting (I’d have to exit the app & go back in to fix that), and not having sound when I try to upload a video on an extra account. I also feel that a few of the features that used to be on there were so much better and easier to get to. Archived Stories, for example. Whenever your story would disappear after the 24 hours ended, you’d get a notification saying how many people viewed it. Now, that’s not there anymore, and I have to go to my archived just to see who looked at my stories. Another thing is the hashtag following (or whatever it is 🤷‍♀️). For me personally, I’ve never used this. I tried it once and just thought it was annoying cause the posts would go on my feed, and I’d be thinking that I’m just following these accounts when I wasn’t. It really isn’t the greatest feature to me, as I could just go to my explore page and find the same posts. Regardless of these minor things though, I still use Instagram pretty much every day. 😂 It’d just be nicer if these issues were resolved or taken into account by me writing this..🌼Caitlyn🌼Version: 75.0

SCREW INSTAGRAM!This is the worst app and I hope something similar to Instagram comes out instead. They disabled my account have been disabling peoples accounts left and right mistakenly or claiming that we’ve violated their terms! They won’t tell you exactly what you did wrong. They’ll just log you out and if you do get it reactivated all they do is just say sorry for the inconvenience. Like WHAT. Do better Instagram. You’re targeting the wrong people. There’s so much nudity on this app that doesn’t get taken down. There’s SO MANY FAKE ACCOUNTS on this app! Y’all are worrying and disabling the wrong accounts. Horrible app. Doesn’t let you appeal. I’ve been disable for almost a month now and have contact Instagram daily through sending forms because ANOTHER THING! You can’t talk to a REAL PERSON EVER! How horrible is that! This app is the worst. Thank God for Tik Tok replacing Instagram. I do love sharing photos but hopefully a better app comes out. I’ve lost all hope with Instagram. My account is still disabled and I even made a new one! Praying to get my old one back and now the app is saying my account is suspicious and that they’ll disabled me if I don’t confirm myself in the next 30 days. This app is complete BULLSH*T..EmilyhopecVersion: 198.0

Some things need to be fixed.....First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0.Millysmiles10Version: 156.0

New UpdateI love Instagram, it’s like a more modern version of Facebook thats basic enough for my grandma to understand but still fun for me to use. However I don’t know if this is a fluke or apart of the update. A message came up saying Instagram limits how much likes we can do on comments at a time to stop bullying... I just want to know who thought this was a good idea. This is a social media app that’s like the whole point, liking is literally the foundation of every media. If you have a limit whether your intentions are bad or not your going to end up being wiped for existence. And also I don’t know who thought a limit on liking comments would prevent bullying but that person has obviously never really been bullied in their entire life because that does nothing. The only thing limiting likes is going to do is leave Instagram with bad rating and have your audience delete the app and go to another platform that allows them to do what social media is suppose to be able to do. Speaking of such I won’t delete the app yet because I’m hoping this is a fluke but I will be switching to another platform, for the rest of the month, that is able to do its job. I appreciate the concern for bullying but find a way to help prevent it that doesn’t effect everyone and take away from the purpose of social media..Eurasia☺️Version: 156.0

A sad userMy Instagram feed is now filled with posts from advertisers and accounts of which I don’t even follow. I never see my friends on my feed anymore unless I am scrolling for 10 minutes and people’s pictures are not getting as many likes. I can speak from experience because I have watched my likes go down as Instagram has changed their algorithm. People like things which are unique! Keep Instagram different and unique and make other platforms want to be like you, not you wanting to be like them. If the changes are based off of Statistics, realize the functions of other apps. Snapchat for instance, people like it simply because it is very private. On Instagram you are able to send pictures to people however they can be uploaded from the camera roll and used to look like the picture was taken just then.. this makes Instagram very user friendly for catfishes. Just keep the traditional Instagram aspects and forget about conformity. Make it so dm pictures- if uploaded from camera roll, it states that. Additionally, make the feed tendered to followers which a users look at most frequently. Because of these issues with the algorithm, even though I used Instagram since 2012, I must say goodbye until changes are made :(.Uzer001098876Version: 75.0

Fix this please!I really enjoy using Instagram but I have one issue and that is that when I try to upload more than one photo into one post it crops my photos to the same size as the first one in the post. I want to be able to post all of them into one post and have all of the pictures be the original size. This would be great for photographers like me who go out on photoshoots and want to put up one post with their best photos. It is hard to do that when all of your photos are cropped the exact same way. It should be the same way as Facebook. I am not saying we make Instagram exactly like Facebook because they are two different social medias, but I think it would be nice if we could upload photos on Instagram the same way we can upload them on Facebook. With Facebook you have one post with multiple pictures that are all the original sizes. You can then click on them and look through them individually before exiting and going through the rest of your feed. Instagram should allow us to have the option to upload our photos like this. We should have an option to do this If we have a photography account. I know not everyone would want to upload their photos this way but many would choose to do this..--wolfg1rl--Version: 46.0

Great app, some changes would be amazing:)Instagram is a great app that I use on a daily basis, I love it and i’ve had it multiple years, but there are some changes that would make this app go above and beyond that me, and many others, would appreciate. First off, after you post multiple pictures in one post, you should be able to delete some pictures out of the post without having to delete the whole post. This would make so many users more happy because there are countless times when you accidentally post one picture in a group of pictures that you don’t like, but you didn’t realize it in time and you already have many likes and comments so you don’t want to delete the whole post and you just stay stuck on what to do. Also, if you creators made a way to preview certain pictures on a private account that the creator of the account puts up that would be amazing! It’s difficult to tell who some people are sometimes when you are only able see their profile pic so if you were able to select a few pictures from camera roll to put up (no likes or comments involved) it would be a huge help. Thank you creators for the amazing app:) ~Kailee.Blobycorn101Version: 103.0

Still good, not great (iPhone X)I have pretty much the same comments as everyone else, regarding bringing back chronological order of the feed, stories being a ripoff of Snapchat (but I believe Facebook, instagram, and Snapchat are all owned by the same company if I’m not mistaken), etc. BUT ALSO, I just bought an iPhone X and the app needs some serious revamping be compatible with the new phone. They did a good job of having the layout fill the full screen view of the X; HOWEVER, when you go to upload a new profile photo, if you click on any photo besides the very most recent one in your photo album, the layout glitches, and the “Cancel” and “Done” buttons move up on top of the iPhone’s time and battery displays. I wish I could attach a photo to this review, but I hope my explanation makes sense. This glitch makes it impossible to click either of the buttons, and you have to physically kill the app and reopen it in order to get out of the screen and back to using the app. This happens every time you try to change the profile photo. If you use the most recent photo in your album, it works mostly fine, with just a little awkward cropping on top. This is just frustrating because obviously people might want to be able to upload ANY of their pictures as a profile photo! This glitch really needs to be worked out ASAP.VlpageVersion: 22.0

Instagram is Digging its Own GraveFirst of all, I’ve only been using Instagram for around 5 years —maybe less— but I’ve been noticing that update after update, the app has become harder to use, uncreative, and, dare I say, annoying. I don’t exactly understand why the “create post” button was replaced by the reels button; I get that it is probably to promote reels, but there are much better ways to do that, such as put it in the place where the “create post” button is right now, or put it in the drop-down menu in the profile section. I also feel the same way about the heart button moving, because as someone who never uses shopping on Instagram, I would much rather look at who liked my most recent post(s) rather than whatever shopping shows me. Secondly, Instagram needs to stop ripping off other social media apps; I don’t know if this is because it was bought out by Facebook, but Instagram took the biggest details of Snapchat, TikTok, and Facebook, and miraculously managed to find a way to meld them into their app. It’s obvious that Instagram’s company is taking these ideas so people would use their app more, but I feel like people would use the app if it was more unique. To be blunt, Instagram should stop trying to be something else; Instagram should just be Instagram..NeedForMeem101Version: 169.0

EasyVery easy for a newbie to learn and use.BetweensVersion: 14.0

ExellentJ'adore instagram ! J'aimerai être plus vue.Atn0000000002Version: 14.0

FIX THISWhenever I log into my account it says “sorry, there was a problem with your request.” Please fix this. I tried with both of my accounts, and I used several devices to make sure if it wasn’t just my phone which it has a problem with. It said the same exact thing on all the devices I used. Please fix this..Andrew09832Version: 84.0

Too many adsToo many ads.JswjwhsidowkekVersion: 72.0

CrashingOkay so Instagram keeps crashing within about three seconds of me being on it. Sometimes I can get on to it but then I go off and can't get back on. I've tried turning my iPod off and stuff but it doesn't work. I updated it and it still crashes. Please fix this!! Would give it five stars if it weren't for this..JeffrytyyteVersion: 16.0

Ruined a great thingThe new layout makes it obvious that the company only cares about making money and not the creators or consumers who liked Instagram for what it uniquely was. This new update takes away what was special about Instagram and replaced it with an embarrassing, desperate attempt to compete with e-commerce stores and other apps. You don’t need to have what everyone else has when you are in your own lane. It’s also very clear that you know people will click the shop button from muscle memory. Really huge slap in the face for all IG users. This is my main app and now I’m working on figuring out what other avenues I can use instead. Really, really disappointed..WikkedkidVersion: 167.0

Want likesLiterally give the likes back no one at all like this.Young JenVersion: 92.0

New updatePlease bring likes back.JonathinqVersion: 91.0

Viewing my storyI want to see who has viewed by story beyond 24 hours Please change back!!.KenderellaaVersion: 79.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 213.1

Instagram Negative Reviews

Hard To Navigate with the New LayoutFirst off i’d like to say that i’ve been using instagram since 2015. i’ve seen some changes over the course of these past few years that were very good for the overall use of the app, and some that just made navigating the app more difficult. the main reason why instagram has become so popular over the years was it’s simple layout that made it easy to access and interact with followers and discover people. but now, in 2020, likes and view counts are hidden, the feed isn’t in chronological order, the algorithm only allows you to see posts of only a handful of people you follow, and now the notifications have moved. if instagram wants to keep its users satisfied, then they need to go back to the classic look. keeping the classic layout with home, explore page, upload, notifications, and profile at the bottom makes the app easier to navigate. there is no reason why the shopping bag needs to be on the bottom bar because not everyone shops from instagram. there are a lot of scammers on the app! instead of changing the layout, instagram needs to fix the algorithm, put posts on the timeline back in chronological order, get rid of bot and spam accounts, and remove accounts/posts that don’t follow the community guidelines. now more than ever, there are many accounts that spread hate and misinformation! why was changing the layout a priority? fix it and bring likes and view counts back!.BabieeajVersion: 150.0

Annoying issueInstagram is a great app to use on your free time and to connect with other people. This is why I was really interested in using Instagram to try and help out my barber career. The one annoying issue I’m having is when it comes to trying to add an action button for booking. I have tried this with three different booking apps so far and with no luck. For example I am trying to add my square appointments app as a book option on my business account. The videos I have seen about how to do this, show that once you click on the app you use to schedule your clients, you need to enter in the URL that will link them to your booking page. I believe this is where the problem is. Instagram doesn’t give me an option to enter a URL. The order that Instagram sends me is ( connect website > please select business to connect > connect to Instagram > connection successful). Then when I refresh my page there is no action button. I have used three different booking apps in hopes that one of them would work and none of them do. I have the online booking option turned on within the app as well and it still doesn’t work. It’s extremely frustrating and to add onto it, I can’t find anywhere online to help me. There’s no way to contact Instagram, at least from what I have seen and it feels like it’s never going to work for me. This app could easily be a 5 star, but this one problem is really making it hard..MoonstuhVersion: 148.0

Toggles behind these beta features?I’ve had one of my IG accounts since about 2011 and I can’t help but to notice it now seems like IG is doing a bucket-load of beta testing on my account. I can compare this to the newer account I created which to me, is still lacking due to the algorithmic feed, but overall has a better user experience. My OG account won’t allow me to scroll my feed ( it stops at every post), which affects me seeing all of my followings posts (I scroll twice and I’m done), which makes me not want to post, and I can’t see how many likes a post has although most of my friends can (which is just an annoyance). Honestly, that’s just a few things that make me not want to use the app. It’s unfortunate that I’ve collected all my followers and friends I’ve made thru this app, and I’m in the process of moving to the new account bc of these features that negatively impact the user experience. It would be AMAZING if these features were put behind toggles where users could decide to use them based on the needs/ wants of the user. I still miss the chronological feed and the ability to see likes. Several apps do this including Twitter which default certain settings that you can turn off/on. This is not the only thing negatively affecting overall usability, But it would make for a better user experience and would be worth it to keep the original IG audience in mind if something as simple as toggles were implemented..Killaaa keemVersion: 214.0

Please Stop With The Horrible UpdatesI've been using Instagram since 2013 and every update I've gotten since then has been disappointing. This newest update (version 166.1) is one of the most annoying and ugliest looking updates yet. First of all, why would I want to connect Facebook messenger to my Instagram account?? It's so unnecessary and of course the DM feature on Instagram is basically mutating into Facebook messenger with the message reactions and the different colored messages. Secondly, the shopping feature being on the bottom bar is the absolute worst. I've never shopped on Instagram and never will but I'm stuck with this completely useless button on my toolbar and I always accidentally hit it when I just want to take a peak at the explore page. Thirdly, the reels feature is absolutely awful (I know that was from a previous update) and I hate that I have the reels icon on my toolbar. The toolbar in general is getting way too confusing and too many things are getting added to it. The fact that I can't even post a photo from my toolbar is probably the most annoying feature. I love Instagram and every time I get an update I just say to myself "Well, I guess I'll give it a try" but all of these updates that have happened in the last 1-2 years have pushed me over the edge. Probably going to delete the app because these updates have been nothing but awful ever since Facebook took over. Hate what they've done with it. Stop trying to turn Instagram into Facebook..Alec rojoVersion: 166.1

Lack of report systemInstagram has more potential than it has now. But a few issues are what keeping them from pulling out of from the others. First is the amount of bots, fake, and duplicate accounts that are on IG. Myself and some others (possibly) use IG as a place for photography, businesses, reaching a broader community to share the similar likes, or just for fun. With those few listed accounts, it limits who can see your posts and your account. I can see/understand if someone has a business and personal account. But to have 3+ accounts that are the exactly the same and are troll pages then why keep them up? Also there are times especially now (not sure if it’s happening to some people or not) is accounts and people who are clearly going against the TOS and guidelines with their posts and accounts. No matter if it’s drugs, tobacco, alcohol, nudity or sexual images. Some are showing up in popular feed (whatever it’s called) and some though scrolling through posts. Like earlier yesterday/today I tried reporting dozens of posts and accounts of completely naked women and a few of drugs and tobacco in use that showed up and all IG said was that “it doesn’t go against their guidelines”. How does all of this not go against the guidelines?? Also reported a account that supposedly had gotten “removed” on a couple different occasions but still on their as of yesterday with basically no consequences other than a couple pictures that were reported and removed. So I don’t know..My MustangVersion: 169.0

You messed up InstaEverything was fine in the beginning. But now the app is FILLED with bugs. I go to open insta and all of a sudden I have the old layout. No more reels button, that’s where the post button is now. And I’ll go and open and close the app to see if it helps but it stays the same, but when I go to another account it still has all of the new features. Also, there is an audio bug to where if my phone closes for a sec and I reopen it, the sound of the post it closed on will play over everything. Even if I scroll and play a new video, it plays over it. If I go to close the app, it’ll STILL play even tho it’s not suppose to (and I have background interactions blocked on my phone) Also, the “you’ve reached the end of all recent posts, so here’s some from yo suggested feed!” Has got to stop. I follow those people for a reason. You don’t even SHOW every post the people I follow make. You only post the most recent ones, as in within about 7 hours, then take away all that and put your own stuff. I have a suggested feed and a following feed for a reason, there was no need to combine the two and I literally missed the fact that I’m an UNCLE because the post was made more than a day ago since I was last on, and didn’t find out until two weeks later when they made a post on their story about my nephew. You keep digging yourself in a hole insta, stop putting new things in and just fix what’s already here. There’s enough that’s broken, don’t put more.Dragon-TeethVersion: 200.1

Used to be about connecting- now it’s just advertisingI used to love Instagram as a way to keep in touch with my family and friends. Especially during this time of being apart. However, now with the unbelievable amount of ads it is nearly impossible to see what I want to see (my family and friends) and due to the new - “you’re all done” feature I constantly miss posts and here is why: If I open my feed and look at some posts from friends, I can see there are several I haven’t scrolled to look at yet, I then click over to open a message, when I look back at Instagram those posts are gone and I cannot see them again unless I can possibly remember who posted something and to individually look at each of their pages. I HATE that feature that is now in Instagram. To me the benefit of the posts is I can always just scroll down to review them. Now each post is pretty much a story, see it once and it’s gone forever and now I have ENDLESS ads. Once you have viewed your new posts you can’t see them again all you see are ads. Don’t get me wrong, I do like SOME ads, they are personalized and helpful. But I’d rather they show up only in my stories than on my feed. I’m probably going to delete Instagram as soon as I can find a different way to see friends and family’s posts and not miss any because of the inundation of ads that is here. Intagram used to be about connecting, now it is just advertising..SamdaughterVersion: 182.0

This new update is terribleInstagram has made it even harder for you to see posts from the people that you actually follow with this most recent update. I now only see about 10 - 12 photos from people I actually follow, before I get to the "you've been caught up" message & suggested posts start popping up. I follow 200+ people, 80% of whom update regularly, yet instagram is making it impossible to see them. I miss so much time sensitive information, including sales, events or donations, all because instagram has moved explore page posts to your home feed as well. And posts are being BURIED with this new update. Half the time the "new" posts on my timeline are 1-2 weeks old & the posts in my "older" tab are from the same day. As a creator myself, my engagement has dropped exponentially, as Instagram is making it increasingly difficult for my work, & the work of others, to be seen. And that's not to mention the horrific placement of the new reels tab, dead in the center of the app, with the new shop page directly right, kicking both the post button & the notifications tab to the top of the screen on the home page. As a small business, this is FRUSTRATING to say the least. It seems like instagram is hell bent on punishing the very people that keep their app alive. At the very least, give people the autonomy to organize their app tabs the way they want to & choose to have a chronological home feed or an algorithmic based one. Come on Instagram, lets do better..AllredmonkeyVersion: 166.1

You’re killing me, hereI like Instagram. I do. It’s a good app for keeping in contact with friends and for being able to share the things I create as an artist. But I swear the app gets worse with every update. The changes to the layout of the home page that make it so it’s basically a second explore page and so you don’t see posts from those you follow in chronological order are frustrating. The change to messages that make it so swiping prompts a reply to someone rather than exiting is confusing and non-intuitive, not to mention outright useless. The changes to the placement of the notification and posting tabs are infuriating. This is an app for sharing, not for shopping. Keep the shopping tab out of the main tab bar and put reels back with explore. Instagram would be much more user friendly if there was an option to toggle certain features (although calling them features instead of “hinderances” might, in some cases, be generous), such as the swipe-to-reply in messages, the suggested posts after the most recent posts in the home section, or whether posts were ordered algorithmically or chronologically. Additionally, allowing users to set up the layout of their tab bar would also make it more user friendly. I’m sure someone out there prefers the easy access to the reels tab, and would want to keep it where it currently is. But most don’t. Thus, allowing users to choose which features show up on the bar would make the app far better..Sn3kityVersion: 166.1

Is instagram deleting people for doing nothing?Overall I love the app instagram, you can see funny videos and even gain followers on there, but here is the biggest problem on instagram, THEY ARE DELETING ACCOUNTS THAT DID NOTHING WRONG. Instagram needs to get out of their brain dead state and start checking accounts before deleting them because they are getting reported and accounts are being banned and disabled. This is especially unfair to the fan editors out there. There are hundreds of thousands of people who make edits of their favorite people on apps such as TikTok, Instagram, etc. These fans work hard on their edits, tag the people they edited, try to make their day by showing how much they love them just so instagram can delete the photos and videos because they assume that they are trying to be them??? Clearly if you read the caption you can clearly see that they are just simply showing how much they love that user. They are not trying to be like them they are just trying to support them. If they think people who show love to who they support then why don’t hate pages get banned, reported, or disabled? This isn’t the only people instagram has done this to because a nice dancer who did absolutely nothing wrong got disabled at 300k, the followers she worked hard on getting!!! Instagram needs to step up their game and stop doing all this bad stuff to these people who show their support or I’ll just have to be one of the many people who delete this app..Lit_lanaVersion: 79.0

Following activity page needs brought back.Seeing what my friends like is 80% of what I use this for. This has been my main social media, and was my favorite up until this new year. Probably moving to something else. How can people be so out of touch. You’ve slowly destroyed this app over the past few months. I’m not sure if Facebook bought you out but it sure seems like it. This was a place you could really laugh with your friends and meet new people. But why not be snapchat? Why not be Facebook? There popular right? This isn’t just about this recent update, you’ve been deactivating “meme” pages for months and there’s a reason they get so many likes and followers. Because we enjoy them. I don’t plan to be with you much longer. Maybe give us a useful function that’s not something snap already has, or just keep taking key features of your app out that’s a good course of action. Maybe if people want to hide all the “ig models” they like you can add a setting to hide just YOUR stuff from your followers “following activity”. The only logical reasoning is people want to hide what they like, give them the option to do that on there own. This seems to be in favor of the ig models, now all these new people can like because there wives/whoever won’t see. And we all lose a way of seeing things people with similar interests like. Nobody wants to watch explore tiktoks, models, nba videos. I’m interested in more than what you feel like is “trending”.*payfordata*payforadsVersion: 114.0

Had my account was shut down for no reasonI finally decided to get on instagram after my friends would not stop asking me to get on. And it was not a good experience, why because my account was shut down before even seeing the home page or whatever the first thing you see when the app is open. Now I’ll will tell you exactly what I did. I went to my App Store downloaded instagram next I clicked create new account, I entered my email address and chose my password then click next, the next window Gave me the option to leave my email address as my instagram account name I didn’t so I changed it and then clicked next then the page glitched out and said that something went wrong and there was a button that said go back so I did that and I took me to the beginning to create an account so I entered my email clicked next and it said that this email already exists so I go to instagram app clicked on log in enter my email and password clicked log in and I get a message that my account was closed because I violated the terms and condition. I’ve actually tried again to create an account 2 days later using my work email and it did the same thing again. Idk what I’m doing wrong but I’m annoyed and done with instagram, that I’m just going to stick with Snapchat. Also don’t bother sending instagram a message because they are probably not going to reply back it’s been about 5 business days since I’ve sent them a message and still no reply..Archer189Version: 110.0

HATE the New LayoutI've been using instagram since 2012, and I used to love the platform so much. However recent changes in the functionality of the app have been making me consider fully deleting my account. First the algorithm was changed from seeing most recent posts first to posts you interact with most, which makes it so you don't see over half of the content from creators you're following and your followers don't see your posts. Then this new update replaced the notification and post tabs with reels and shop, which seriously effects it's usability. Now my notifications and post buttons are in an awkward hard to reach spot, instead of being easily accessible. Everyone I've asked have agreed that this new update is terrible, and that NO ONE cares or asked to have a whole shopping section on a photo sharing platform. This update feels like Instagram is desperately trying to pull users from other apps like TikTok and Pinterest instead of focusing on its own user base and their wants. I am so incredibly disappointed in Instagram's team for consistently refusing to acknowledge their user's concerns. If this update isn't reversed and/or if more terribly inconvenient updates are released, I'm definitely going to be leaving the platform. Furthermore, try implementing useful updates such as being able to reorder or remove photos from old posts. I think such feature would resonate well. Please, just listen to your user base for once..-sara--Version: 174.0

New UpdateThe new update is absolutely annoying. I can’t see recent posts without having to click on older posts from people I follow. And if I don’t click on that it just displays ONE new picture from someone I follow. Every time I get on this app all I see is that. Which at this point has gotten on my nerves. Just that one recent picture which is 7 hours old now. Even if I refresh the page I don’t get an update of recent posts with other people I follow. Before the new update it changes constantly and I know some people that I do follow post on a daily basic. Change the format back. I rather scroll on my feed to see post of people I FOLLOW. Not the stupid suggest posts on my feeds. Change it back to how it was. This is incredibly stupid. It’s more stupid having another button to see older posts on my personal page. Stop putting explore page videos/posts of people I do not follow on the personal page. I get on Instagram multiple times a day and I do use the explore page a lot. Keep the personal page separate from the explore page. That is beyond ridiculous. Why are you changing the format? I don’t want to see suggested posts on my personal page. Change it back to where when I scroll on my personal page, it just displays posts from people I follow. Stop including the explore page on the personal page. KEEP THEM SEPARATE. Literally have a personal page button and an explore page button for a reason. Keep it that way..NiksM.Version: 165.0

The new reshare feature makes the app unusable.Insta has always been about sharing. Sharing your own pictures, and sharing friends or mutual’s work too. The newest update makes the latter impossible and tedious. Instead of being able to simply tap the airplane icon next to a post, and then posting it to your story, you have to back out of it, go to your story, set up a new “create” post, and add a reshare sticker. This makes resharing on the fly incredibly annoying. It slows the spread of posts, and is basically discouraging people from sharing others work in the first place. This is detrimental to communities like activists, artists (who you don’t seem to care much about anyways), content creators, and more. You are effective killing the main source communication and collaboration within your app. Whether you think videos are the hit new thing or not, you ARE NOT TIKTOK. Stay in your lane, or you’ll lose every loyal user. If you’re trying to be something completely new, then make a new app, and leave Insta alone! Nobody comes to Instagram expecting TikTok like content, and that will never change no matter how hard you push that type of content. If you actually care about the stability of your user base, and the Insta community as a whole, please return the old resharing. You can keep your Reels, sure, I don’t care, but removing the biggest part of your app in hopes that it will make everyone want to only look at Reels content is a terrible idea..Spookadoodle1Version: 196.0

Instagram is only barely useful with story notificationsHuge decline here. It’s never been particularly impressive (to me) as a photos tool, but there WAS a critical mass of users which meant that you could reliably expect your social group to be there somewhere. Not anymore; in my experience, at least a dozen friends, in the past 12 months, have outright deleted IG AND Facebook simultaneously, suggesting strongly that IG is not an app that’s “killer” enough to overcome the tsunami of Facebook deletions. There are 2 dozen other photo apps in the iOS store at present with more features, better integration, faster processing & less battery drain than what you can find with Instagram. iPhone’s photo editing tools are so much superior to IG that it sort of baffles me why anyone with a modern handset would want to use those features. Even though I only ever perused this app for maybe 5 minutes per week by the time I cancelled, its battery consumption was routinely in the top 10, per the phone’s metrics. In fact, upon a quick check now, I see that despite deleting the app early this week, it *still* managed to book a 2% consumption of my weekly battery usage, which I’m sorry, but that blows me away. What on earth was this app doing to my handset in the background?! I just don’t care anymore, and when I deleted it finally, I went from needing a full recharge by 3pm to not even needing to charge *at all* through bedtime. That was a stunning confirmation of my suspicions..CasilementalVersion: 167.0

Regarding notificationsI never bothered to leave any reviews because I did not really have any issues with the app until now. Please REMOVE the annoying notifications of “people you may know”. I find notifications about people I may know extremely annoying and unnecessary. I don’t care about people I may know. I didn’t mind seeing the suggested people on the app but now I’m getting actual notifications about this and it’s really annoying. It’s always people I don’t know at all and there is no way to turn off these stupid notifications. I hate them, please remove these awful notifications or at least give us the option to turn them off because when I went to check to see if I can turn off this specific notification, there was no option to do so. The only notifications I’m interested in are notifications of likes and comments on my posts and when my friends send me direct messages and friend requests. Any other notifications I’m not interested in, but the other notifications at least have an option to turn them off. But these people you may know notifications are just annoying, useless and I have no option to turn them off. Please give us that option to turn these notifications off as I DO NOT want them! I’ll raise the number of stars once you provide the option to get rid of that annoying notification of people I may know..Slytherin LennonVersion: 162.0

Terrible UpdateThis new update has rendered the app essentially unusable. Ever since it was bought by Facebook, the UI has tanked severely, and isn’t user friendly anymore. The new positions of the buttons do not make any sense, the posting mechanism is hidden along with stories and reels, the DM system is 10x worse (trying to swipe out of a conversation can sometimes make you reply to a specific message which is completely unnecessary and unused), and at this point, I see more advertisements than I do my friends posts. The only reason any of these updates happened was because 1. Instagram wanted to make more of a profit by changing out the “notifications” section with “shopping” (a feature that most people don’t use) in order to bump up traffic revenue and 2. They changed out the “new post” button with “reels” as a way to compete with Tiktok. No one wants to do their shopping on Instagram, and if we wanted to use Tiktok, we would. Everyone who has been posting to reels has just been reuploading their Tiktoks, not making any new content purely for reels. Thr worst part about all of this is that if you have multiple accounts, these updates might not be present on all of them. Some of my accounts have the full update, and some haven’t even begun to change, which is extremely confusing. This review is longer than expected, but that just shows how terrible this apps interface has gotten. Don’t update if you can avoid it..FabaddonVersion: 166.1

I was ok with it at first but then this happened...So I went to go on my art account right. I go to check my activity and it says “we’re having trouble accessing your activity” and I was like ok maybe I need to refresh it. I did and nothing changed. So then I say ok I’m just going to post another piece of artwork when I go to post it, it wouldn’t post. I also tried refreshing it. It didn’t post. Eventually I was like ok maybe it’s my email. I went to go confirm my email and bam! Could not confirm my email I retried over and over again and nothing changed. I even tried turning my phone off and back on again even though I just got this iPhone 8 in December! When I tried it again after restarting my phone, it still didn’t work. So eventually I was like ok you know what, let me just log out and log back in. I did that and what do you know, I COULDN'T GET BACK IN MY ACCOUNT AT ALL! It’s so hard trying to promote an account and get more people to follow along with your art and I had been building that account for over a year and a few months...all my hard work and dedication down the drain. And to put the topping on the cake, my personal account had also started messing up so eventually I just said you know what maybe I don’t need this app because clearly if I did they would fix things like this and prevent them from happening. So I might just not even try to have another account. I really don’t want to start all the way over again....SuhfefadhkkfdgkkcexVersion: 84.0

Oh Instagram.Honestly. If you would’ve asked me a little over a week ago I would’ve said, “ I love Instagram it’s the best social media app out there!” But , within this lovely week-ish. I’ve had my business account completely deleted with no explanation. Let’s add that it was AFTER I paid for a Instagram promotion and finished it. So they took my money, then deleted my account. I didn’t post anything more from the post that I put through promotion, just took the money and deleted it. And now after giving up on having my business go through Instagram I find today that I’ve also been logged out of my personal account, not deleted yet, but the account that I’ve had since I was in 6th grade. The account will not let me log in since I had an account that got blocked on this phone. So now I’m off of both business and personal accounts and being forced by Instagram to take an ig hiatus. I don’t understand why Instagram is targeting certain accounts through their apps, especially account holders that are physically paying them. So, please take a second to think about weather it’s worth it to run a business through Instagram with having the chance for it to be deleted with no exploration and no support from Instagram since none of their support outlets either connect you with someone or even work for what they say they do. Thanks for reading my annoyed ramble. I’m gonna go see if you can run a business through Twitter now..DaintlyDelilahVersion: 92.0

Not goodI know you guys don’t read these but I’ll write this anyway. Why the feed isn’t in chronological order is beyond idiotic at this point. No one needs the espn highlights from 3 days ago at the top of the feed list. Then as a fellow developer and finance manager of a company, I know facebook inc sells data to other tech company’s so they can find “look a likes” and such to target their markets better. But you guys have made it so obvious that you are just hoarding your users data to sell to the anyone willing to pay your prices. Like if someone tags a location in playa vista California, and the very next day gets sponsored ads in their feed for Apt’s in playa vista california. Hey cool it’s a business and you guys are great at it because the idea of your product is amazing. But every time one of these algorithm based add ins are included into your development the greatness of your product deteriorates. I deleted Facebook years ago because long before your political troubles it was glaringly obvious that the spirit of your product was dead. Facebook was no longer the cool party. Instagram is doing the same thing. At least give your users the option to choose. Most wont even care if they were given a choice (yes that was a matrix reference). But when most people speak of how gross social media can be. It’s not the users or content it’s how you guys choose to display it. I hope that you all could really do better because now it’s kinda trash..TCHALLA21Version: 92.0

What happened to the app I loved?Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post. There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships. It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves..M'Lady AileenVersion: 206.0

Sensitive contentI follow several artists / content creators whose content is deemed “sensitive” by instagram. I know for a fact that most of these accounts never show up in my feed despite the fact that I’M FOLLOWING THEM. I’ve even gone thru certain pages and liked several posts at a time in an attempt to show the ig algorithm that I want to see the content that I follow. To make matters worse, now everyone is talking about this new sensitive content filter but I don’t have it available in my settings. I have updated, reinstalled and combed thru the app’s settings to no avail. So basically, IG refuses to show me the content that I follow. Instead, I am constantly having tiktoks and ads shoved down my throat. To make matters worse the only content they seem to deem “sensitive” is nudity, specifically any nudity that may be portrayed from a female perspective. Political propaganda and misinformation are NOT considered sensitive content apparently, so my explore page has no shortage of casual racism for me to pick through, not to mention all the fast fashion and ponzi schemes. It’s honestly pathetic how transparent instagram is. They only care about content that they will get paid to show you. They don’t care about “filtering sensitive content” and they definitely don’t care about preventing the spread of misinformation. I wish more than anything that an alternative to IG would become mainstream, this platform is seriously dead. You killed it. Congratulations..TkswoopVersion: 204.0

Listen To The People!For your users, PLEASE start taking into consideration all the things wrong with this app and FIX them. First off: As a small business owner, you have made it harder for us small business owners to be seen. This app used to be all about connecting with people, now it's all about making money out of advertisements that don't even work. The advertisement feature was made to help people grow their pages, but paying to promote a page and then not gaining any further engagement whatsoever is false advertisement and robbery. You have made it so that the algorithm shows only a tiny percentage of people out of a whole following, which is hurting influencers and small business owners. Second: There has been a huge issue with Instagram not removing fraudulent accounts/bots/spam, and ignoring reports. I have sent in numerous reports regarding an account pretending to be someone I know and still to this day has not been removed. I haven't even gotten a notification stating they looked over my reports. The people who run Instagram are THE biggest hypocrites. Why are we given the option to report content that goes against community guidelines if those reports aren't going to be reviewed? Another big issue is keeping predators on the app! There are plenty of accounts on this app that go against community guidelines but they are not being removed... You are hurting people more than helping. Listen to the people!.Yu tvtvVersion: 202.0

Worst experience everMade a great account and was gaining a lot of followers but only ended up having it for 6 days because Instagram banned it. I had 600 hundred followers and was averaging 100 followers gained a day. The first thing they did to my account was make it unable to comment but that was understandable I guess because I was commenting a lot. They then lifted this after one day. I started posting again and realized my hashtags didn’t work because now they shadow banned me because (and I’m guessing) they believed my account was a bot. This got me mad but my account was still thriving so I did not care. They than started deleting some of my post claiming it went against their guidelines which I read later on and saw that it didn’t.i also made a promotion with one of my vids and had no problems and the next time I tried doing it with the same vid They said it went against there ad policy. Yesterday at 9p.m I went to check how many followers I had before I went to sleep and saw that they had banned my account all together with no warnings what so ever. They didn’t give me a chance to do anything. Today I also realized every account on my phone is shadow banned and I cant create any accounts anymore so yea long story short Instagram screwed me over and is the worst social app to date. Thanks a lot EDIT: I’m now logged out of Instagram and can’t sign in to any account or make a new one and I’m not banned on those accounts.YallwallinVersion: 93.0

SadIve had multiple accounts since 2015 … I used to be addicted to social media … Now that I’m not I can see all the many things wrong with social media and especially this app … The shopping feature is dumb … The moving buttons around is dumb … Having only one account get an update when the other doesn’t, even though it’s the same app on the same phone, is dumb … I also really miss the layout where the profile pic was on the right and the followers number wasn’t big in everyone’s faces and the name and bio were bigger as well … That being said I do like that the views and likes can be hidden etc … The reels try too hard to be tiktok … The messages although I like different themes there aren’t enough interesting ones … The porn bot accounts are annoying .. Real people get their accounts taken down while all the bots just keep popping up … I just wish this app was about sharing pictures and 1 minute videos again … Stories are really extra .. privacy is just unheard of these days … It’s so annoying .. Also the comparing your life to others is very easy to do with this app … Anyway I already deleted it but you guys should too it’s not only annoying but it’s unhealthy. Get your real life back and stop worrying about what others are doing. Find yourself. Get a career. Be happy. Read a book or write one. Go outside. Get a job. Pick up some productive hobbies. Just detach from socials. It’s not real life..AnysamskwhVersion: 203.0

PLEASE FIX YOUR FILL OUT FORMS ! THEY DONT PROCESS!! I DONT FEEL SAFEI literally don’t know what to do anymore. Someone’s pretending to be me I try filling in the form attached my ID I even tried through the computer and it’s saying they can’t “process my request” I tried other ways to report it to them by reporting a specific photo cause the profile photo they have of me is the same at the photo they uploaded I sent the report EXPLAINING THAT THEIR FORM ISNT WORKING sending the photo so they can see and my photo to confirm that I’m the one in the photo.... they replied saying they can’t process my report cause I sent too many pictures they ask me to sent a picture of just me holding my Id. The only thing they did was take down the photo the fake account uploaded!!! They literally had one job... like don’t you see my ID has the same name of the account ? And the photo uploaded is the same as the profile picture? That makes no sense. I heard you can get an account deleted if you have about 15 people to report it... that didn’t work either... mind you I don’t even have a personal Instagram anymore I deleted it due to this person trying to do me harm... I have no idea what to do. I already tried reporting the issue “somethings not working” to them and after submitting it little 30 seconds after it says I need to tap to re try uploading my report cause it’s not going through... please can someone help me with this... I feel so unsafe !.Lizzy687lopesVersion: 173.0

Deleted my account for no f** reasonI don't know who reviews the accounts and posts but they're definitely not doing their job right They deleted many posts based on the amoung of reports it got with out actually reviewing the posts ( the posts you deleted i was defending people's rights in , the opposite of what it got reported for , and the people who reported those posts were the criminals i was defending the victims from , they just had the numbers and the posts " you should've actually reviewed before you deleted" were absolutely clean and didn't violate any rule ) and I reported this problem many times but got no reply, eventually they DELETED my account that had 70k followers "again based on the amount of reports only" without actually reviewing the account, i've been emailing you for months and still no reply I provided all the evidence you asked for and still no reply , who the f** is working there , are they blind? And my new account is being reported too , some posts got deleted for nudity, and it's just pictures of tha dam* nature at night , are you f** serious?! This is absurd, how on earth is night time nudity?! That's a clear proof that you act based on the amount of reports not actually reviewing and doing your job , I'm deleting this stupid app and Facebook and messenger, i might use it when they hire people who actually do their jobs , Twitter is so much better Sooooo much Non of this nonsense happens with their app.DndnahVersion: 194.0

You are losing long time usersIve been on instagram since it came out okay, I’ve been through all of the updates. I can deal with changes to layout, and bugs. What i can’t deal with is feeling like i am being thrown into what feels like a money making business. I understand you want to make money, but instagram originally was a platform to share photos and videos that’s it. I like to think of it as my digital journal, but now it feels like a task to even navigate and find posts that I genuinely want to see. Consider that maybe not everyone wants to be invaded with things to buy even if it is targeted to us, it is unecessary because if we truly need a product we know exactly where to get it without the need of Instagram invading our experience. Instead of cultivating posts you think I would like, leave it up to me the human to make those decisions. I like to think for myself. And what’s up with changing the chronological order of posts? What sense does it make to cycle in and out older posts from users. It is not useful, people like to feel in control. Instagram used to be a cool platform to literally EXPRESS and only that! You try too hard to fit in Instagram, stay original that was your best quality. Make changes and listen to your users, were the ones that keep you alive. We’ve got tired of apps before, don’t be the next one..CiboneyolmstedVersion: 167.0

It was great and now no one sees my postsI’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given? Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut..NacephusVersion: 115.1

I cannot recommend this appInstagram is a terrible social media platform with a horrible community with horrible bugs and only makes itself worse. I cannot recommend this app to anyone. I would delete this app in a heartbeat if I didn't talk to so many people on this app. The app tries reinventing itself and only makes itself worse by doing so. The app chooses the remake things that work perfectly on the app and make it over complicated instead of fixing actual infuriating bugs in the app. If you leave the app halfway through a text, the part of the text will show up in the chat every time you open up that conversation for a day or two until it stops for no reason at all. The app also chooses to implement other features that don't need to be added like changes to the profile page and making it more likely to mis-tap and hit a story button when trying to go back from messages than before. It chooses to implement these kinds of features instead of ones I, personally would really like like a feature to read all story's or better privacy. It also infuriates me that they have not chosen to make and iPad app yet. They know they don't need to make this app better because many people have no choice but to use it, like me. Do not get this app and save yourself your own time and brain power trying to understand what they were thinking doing some of the things they do with this app..Gooey penguin30053Version: 75.0

Disgusting! Instagram is censoring content while promoting violent content from other creators!I still can not comment on posts, tag anyone, or post content with captions on my page. I find it ridiculous that Instagram is leaving antisemitic posts up, but they are silencing pro Israel and Jewish creators and content. It is very clear where they stand. I am requesting that my account be relieved of any restrictions immediately. My content is not dangerous, my content is clean honest content condemning Antisemitism and posting the truth of what is happening in Israel from a person who actually lives there. There is no reason to remove any of my content or restrict my account. I receive death threats on a daily basis from pro Palestine accounts with millions of followers, and Instagram does nothing when I report it. I receive antisemitic comments on my posts and Instagram does nothing when I report it. Any time I report situations like these, I receive a message that states, “Instagram has a high volume of posts and is not able to look at your request”. Then why do they have the option to report harmful content if they “don’t have time to look at the reports”. They were able to find time to censor and restrict my account for no reason and with no notice! So it’s obvious that they pick and choose what and who to report. I am not the only Jewish/Israeli content creator that Instagram is silencing. It’s disgusting and it has to stop!.Maya.fiveVersion: 192.0

1- Impersonation problem not addressed for months! 2- TERRIBLE for business accounts!I’ve been having Instagram for personal use for a long time, but since a couple of months ago, things started to go downhill FAST. First - Every single promotion I create in my business account says it’s approved, and still is not shown to ONE person. I’ve already checked every single thing that I could be doing wrong, but there’s absolutely nothing wrong. Great quality photo, right size, right content, insta page connected to the Facebook page, you name it. And that would’ve been ok, if it wasn’t for the drastic change in the algorithms, which have been showing my page to its followers every day less and less. The only way to get engagement is by paying them to run ads, and even when you do it, they do not work... such a disappointment! Second issue - someone created a fake account of my personal page and HAS BIKINI photos, promising pornographic videos as if it is me, and even though I’ve already reached out to Instagram MULTIPLE times, and have about 100 friends who have reported the fake account, after 2 months ITS STILL THERE! And following every single male in my personal account. The account uses the exact same profile photo & bio as mine, and has blocked me so I can’t see it. — but I can see it through my business account. Instagram hasn’t responded to any of my attempts to fix things for months..Luiza bacettiVersion: 166.1

Can’t see number of likesApparently the new update has made it so only you can see how many likes your photo has, and you can’t see how many likes others pictures have. WORST UPDATE EVER. What’s the point? it’s making things much more confusing. there’s reasons why the number of likes is important. CHANGE THIS BACK AND STOP MAKING INCONVENIENT UPDATES.TwistyvicVersion: 91.0

Bring back chronological formatBeing shown what Instagram thinks I want to see takes a huge exploratory aspect away from this app. Go back to your roots Instagram, it worked for a reason..A Boy Named SiouxVersion: 36.0

I’ve waited months now...So is Instagram music ever going to be an option for my story or will it forever not be in my region? .... 😒.Crazy_frog101Version: 65.0

Censorship towards InjusticeInstagram has always been a platform where people can come together and stay informed on the latest trends, share their art and talents but also vocalize world affairs. Recently, many users have reported their stories being removed or unavailable to view (including my own) regarding the unfortunate and degrading situation of Palestinian people at the moment, and the human rights violations under the Zionist apartheid regime in Israel. This is absolutely disgusting, disappointing and a divisive act on Instagram’s part. Instagram, take some accountability and do better. Stop being selective in what content matters and is allowed to be up. These are not make believe stories that people are sharing, nor is it propaganda to push forward a narrative. There are real lives on the line, and people are LITERALLY being violently removed out of their homes. Shame on you Instagram. Shame on you..CucuskiiVersion: 186.0

Show me the likes!You took away the ability for me to see how many likes certain posts receive. My daughter has a business account and I log her likes, and her competitors likes in order to help her improve her posts and therefore, her business. I know this is a test right now.....but I’m feeling like it’s just not going to come back. The amount of time I spend on Instagram has declined tenfold. I am no longer excited to go on, and I no longer find it interesting or fun. I know the reasoning behind hiding the likes is to help against children being bullied by their peers...... but you should find a different way to govern that. Block THEIR ability to see number of likes. Or don’t let them be able to have an account until they are 19. Anything else. But don’t punish the rest of us. BRING BACK THE LIKES COUNT!!!.BNKA-GallVersion: 92.0

Free PalestineInstagram puts restrictions on post regarding the oppression in Palestine. Instagram now is a propaganda tool. #FreePalestine #SaveSheikhJarah.1234580326Version: 187.0

BRING BACK THE LIKES IN CANADAThis new experimental update bs in canada is trashhhhh. nobody likes it, wants nor wanted or asked for it!! it’s useless and we can’t even how many likes celebrities got or our friends like what is really the mf point?! AT LEASTTT have it as an option for whoever wants their likes hidden can hide it but the majority DO NOT! FIX IT. don’t be like snapchat were they add useless updates no one asked for 👎🏽👎🏽👎🏽..JxxxxxbxxxxxxVersion: 94.0

Bring back following activity !I love using instagram, but in the new update we can no longer view what people we follow like. i use this feature just as much as i use the app, it’s a good way for me to check in on my friends and see what they’ve been enjoying online. please bring this feature back! i know i will not be using the app anywhere near as much now that this feature has been removed..Cheshire_Version: 114.0

Banned minority protester hashtagsSided with Sri Lankan government in their mistreatment of Tamils by banning hashtags related to Tamils.King NivVersion: 174.0

A huge bugThere’s this bug in the app that won’t let me open any account asides from one. I’m sure I put in all the information right because I tried to open multiple accounts and it’s the same case it keeps saying “Sorry there was a problem with your request”. I tried uninstalling the app and installing it again multiple times but nothing changed. But when I open the account on another phone it works. Can you please do something to help I’d appreciate it. Thanks.TheNotoriosF12Version: 75.0

👎🏻Unfair censorship to minorities across the platform and too many offensive ads (example: weight loss and cosmetic procedures).Noots.Version: 169.0

Constantly CrashesApp works after fresh download,then crashes and will not load until you redownload it.sent a couple reports in,nothing but crickets..InstaredownloadedVersion: 14.0

Pro-zionist, pro-genocideThis app is hindering the freedom of speech it claims to work hard to protect by hindering and restricting all pro-Palestine content. FREE PALESTINE UNTIL PALESTINE IS FREE 🇵🇸❤️.Hadeer MoussaVersion: 187.0

New update is no bueno.Can not watch videos since update.. Anybody else having issues? Lags/won’t load tried on wifi and LTE both won’t work. Terrible update..ShutterbossVersion: 100.0

The worst customer service. Have lost faith in trusting InstagramInstagram has made changes that have mistakenly deactivated thousands of users from accessing their accounts - including mine. They have deactivated for “breaching terms of conditions” without any warning sent to the users or reason. You just get a generic message and are left wondering what you did. Now, the issue is if you ever need help from Instagram, there is NO way to contact their help centre. It is the actual worst. All of their help just loop you to their FAQs but don’t actually provide any help in recovering accounts that were deactivated by Instagram unfairly and without reason. If you check their Twitter posts, read all the comments. Hundreds of users desperate to try to reach Instagram taking to Twitter, or spamming fb to try and get help. And the worst ? NOW REAL hackers and scammers are taking advantage of these desperate people and offering “hacker accounts” to get their accounts back. Charging real money and then gaining access to banking info. Why are these con artists not deactivated for breaching policy?? There is a HUGE error going on, with zero communication from Instagram. No acknowledgement. No timeline on when these users can get their accounts back. So be warned. Delete all third party apps that log in to your account because that is what can trip up their automated system to just disable your account with no warning. It thinks you are using bots automatically and will keep you in the dark for weeks to months. Instagram, I’ve really lost my trust in this platform. Unacceptable lack of customer service and acknowledgement. I hope more people speak up about this..KRH___Version: 163.0

They censor free speech! And silence the oppressedThis app is terrible. They are bias, and side with the oppressors. They have silenced my people who are in the middle of a complete genocide in our home country. And have removed any hashtags to do with our people. #Eelam #TamilEelam #YouWillNotSilenceUs.Tharsan Kula!!!!Version: 174.0

Change the highlight story updateYou guys removed the feature which allowed us to view people who looked at our featured stories and that was a bad idea. Deleting the app. Please change back..Asis OsahanVersion: 79.0

Terrible test/updateSo quick to change something that was not broken but never want to fix the actual problems. If people are so insecure that seeing other people’s likes hurt them or puts a lot of pressure on them to post better contents, then add an option for them to turn it off..:)💕💕💕Version: 91.0

Number of likesCanadian users can’t see number of likes anymore while everyone else in the world can. This is unfair to Canadians. I’m deleting this app and recommend all Canadians do so until this app decides to respect Canadians.FfjgfhVersion: 112.0

:(Hate that I can’t see what people liked or commented on with this new update. It was how I found some of the best content/people to follow! Please bring back..Lisa123459494Version: 114.0

New updateThis update didn't do anything. My Instagram stopped working after the sept.5 update and still not working. Like what do bug fixes and improvement do. They should do something not be pointless. You really need to fix this and get Instagram back to normal.JakakajsjdjjenwodnVersion: 14.0

Blocking palestiniens contentThat’s not up to instagram to delete those contents! Every people in the the world have the right to publish what the hell he want! So you suppose to stand with human right and help to stop this war by publishing all what happening! Hypocrite!!.Tun-amVersion: 187.0

Incompetence“No internet connection” error.. phone clearly Connected to internet.SmallamountofpeasVersion: 207.0

W h yBring back the likes. literally NOBODY asked for this..Bree06942Version: 94.0

Help pleaseIt was working fine yesterday but today nothing was loading... so after an hour of trying everything to fix it I deleted the app and re-downloaded it but now it won’t even let me log in! I know it is not the wifi because the wifi is working for everything else and I tried the wifi at a friends house and it still won’t work.Bella.emterVersion: 84.0

New UpdateWhy would Instagram, a photo sharing app, replace the notification section with a shopping tab????.Alanda SalehVersion: 166.1

Notification problemWhy isn’t my notifications working on my iPhone 10? It only works when I am on the app, I don’t get notifications when I exit the app or when my phone is off..Notif problemVersion: 137.0

Worst updateEver since ig got bought out by Facebook every update has been worse and worse. Nobody cares anoures reels or shopping. WORST UPDATE..Cupcakes3987Version: 166.1

Free PalestineInstagram puts restrictions on post that shows oppression of Palestine..FamiokookVersion: 187.0

Freedom of speech#tamileelam.Nero.sVersion: 174.0

Stop trying to turn it into fb.I havent had facebook since 2011. Started using instagram because it was just pictures, likes and comments making it a more creative outlet. However, facebook has just ruined this app the last few years. Im so sick of reels. The Ads are ridiculous and half of them are spam. Guess I will be deactivating this account too..LmcfarlandxVersion: 166.1

Reels are the worstI have never written a review for an app until now. Reels is the WORST addition to an app of all time. You watch 30s of a video, for it to tell you to watch it on reels. You click the button and it RESTARTS without having anyway to speed it up or skip..Peanut0396124Version: 166.1

New layout badI’ve used Instagram for YEARS. and this new layout is the worst! I have to go out of my way to access any of my notifications and the shopping tab is on the bottom row? What’s the point? Why did you move the create button to the profile page? I have to take the extra steps and it’s horrible..MusicFansUniteVersion: 164.0

Hate the new update!!Bring back the activity/following log!!! What the heck !!!.Jennyx123x4321x12Version: 114.0

DisappointedInstagram use to be better I’m disappointed the “following” tab disappeared and no longer there and you cannot see anyone’s recent activity.Suzi182882828Version: 114.0

AlbumsYou should be able to delete a single photo out of an album of multiple photos, while still keeping the others posted.Rylee85Version: 72.0

TerribleThis new update is abhorrent. Instagram doesn’t have to do anything to their UI because it functions exactly the way it’s supposed to and yet they replaced notifications with a SHOPPING tab. What an utter joke Instagram. Focus on things that matter.ChigbungusVersion: 166.1

Racist appDeleting and blocking Palestinian posts.Chaos009Version: 187.0

RacismInstagram are blocking some hashtags that are showing Israel killing innocent Palestinians.Abdul_syVersion: 187.0

Censored #tamileelam and #eelam instead of recognizing the genocide.I am Tamil and it is SO disrespectful for instagram to censor these hashtags (#tamileelam and #eelam) as they are my identity. Eelam represents the Tamils that are oppressed and killed in Sri Lanka. In fact, Tamils in Sri Lanka had a huge protest called Pothuvil to Polikandy (P2P) and many social media platforms stayed quiet and ignored this. These hashtags are used to spread awareness on what is really going on in Sri Lanka. Tamils are killed, raped, striped from their families and theres many more as the list never stops. In addition, this is an ONGOING issue as Tamil genocide in Sri Lanka has only gotten worse. If you still don’t believe us then go ahead and google “What country has the most disappearances?”. So please let me know, why is instagram silencing and ignoring us??.ThuvarahaVersion: 174.0

Blocking arab sadness🇵🇸 #أنقذوا_حي_الشيخ_جراح 🇲🇦#Save_SheikhJarrah_neighborhood 🇺🇸 #save_sheikh_jarrah 🇷🇺 #Спасти_район_ШейхДжарра 🇹🇷 #ŞeyhJarrah_mahallesini_kurtar 🇩🇪 #Siehe_SheikhJarrah_Nachbarschaft #Sauver_le_quartier_de_SheikhJarrah 🇪🇦 #Salva_el_barrio_de_SheikhJarrah 🇮🇹 #Salva_il_quartiere_di_SheikhJarrah #الشيخ_جراح #انقذوا_حي_الشيخ_جراح #savesheikhjarrah #حي_الشيخ_جراح #لا_لتهويد_القدس #أنقذوا_حي_الشيخ_جراح #لن_نرحل.ArabfairouzatVersion: 187.0

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