Instagram Customer Service

Instagram Positive Reviews

Lack of transparencyI am a single mom and struggling owner of a small business and Instagram continues to freeze my Instagram business account and not let me follow new potential customers even though I always chose the “tell us” if we made a mistake option. Things are not transparent and I have no idea of when I can and cannot follow new potential customers, send them messages or how many I am allowed to contact or send messages to. I don’t have a problem with rules and regulations but I just wish it was written somewhere so I would know and not have my small business affected tremendously every time I get blocked from my own account. I cannot find these rules written anywhere on Instagram terms and conditions. I think it is very sad that Instagram does not have a security system in place to check that I am the one using the account and therefore, not limit my chances to reach new potential customers who are willingly choosing to follow my small business page. I hope this issue can be improved ASAP by instagram so my business can have a fair chance to grow its number of followers. Why not charge a small fee to give me a fair chance so I can reach unlimited number of new followers who own “public” accounts. Thank you for taking the time to read this. Stay safe..DatpurouleskoowaidsVersion: 169.0

Love Instagram but…I’ve been blessed with a black and white information bar that says couldn’t refresh feed for almost a week now and it is really frustrating and annoying and more stress I don’t need added onto my life right now. I’ve tried to uninstall the app and reinstalled it, logged back in, and it does the exact same thing pops the couldn’t refresh feed bar and keeps popping up until the current video has been completely loaded than it will go away. I’ve checked to see if the app is up to date and it is 100% up to date, I’ve checked my iPhone’s iOS system thinking that could be the culprit because it has been before in the past with other apps that acted up when it wasn’t up to date, but my iOS system is up to date. I’ve read it could be a poor internet or WiFi connection and that’s not true because my connection signal is pretty strong as I’m in the next room over from where the WiFi box is located and I receive a strong signal so it isn’t our WiFi connection. This is really frustrating and irritating and annoyance to me that it makes me so stressed out every time I go on Instagram and see that information bar there when it wasn’t there last month only recently. Please Instagram for the love of god fix this issue!! I’ve done everything I could on my end to fix it and nothing has changed. This is a bug on your end and it needs to be fixed pronto!.TriMistVersion: 242.0

Scroll/past messagesInstagram works just fine I just would really like a option were you can search a date up in one of your Mughals messages to see past messages! maybe to get an old conversation or to get proof of something someone said to you that is not appropriate and should be taken seriously. Maybe you want to re-read messages? I would really like this update and I’m sure many others would too!! every time I try to go to a certain date it crashes and logs me out or I accidentally scroll out of the messages,, my phone shuts off too and I have to start all over again just to look at something from the past, I wanted to re-read one of me and my mutuals private messages! when me and them first met and compare them to now. You could add a fast scroller to scroll all the way to the top in under 10 minutes instead of having us scroll up just to lag and get crashed from the app! Or to accidentally scroll one way and for the messages to be gone. Maybe you could even put a “search for date..” bar right above mute messages/video calls? please take this idea into consideration. Instagram keeps telling me that I need to click on the “tell us” option and it will freeze and glitch out whenever I open dms. Why is that happening.ComiagfVersion: 247.0

Music Tag doesn’t work!I have had Instagram since 2011 and I have never since then had an issue until the Music Tag feature rolled out and I haven’t been able to use it since then. I have tried so many things from updating everything, logging out and logging back in, uninstalling and reinstalling the app several times, going to someone’s story to look for the “Try It” button but nothing, unlinking my Facebook account, changing my password and updating profile.. which btw didn’t let me change it to my personal email because it was taken already, I have never used it so I clicked on forgot password to see who has been using my email but it says that it doesn’t exist so I’m a little confused on how it has been taken but doesn’t exist. But anyway I reported the Music Tag issue awhile back but haven’t heard back since then, so I reported the issue several times back to back to see if that works (prob not). All the research I have done over this issue has been through Google through other users experiences because IG doesn’t even have support help over this issue. The only thing that has inconveniently worked was to make a second account, everything shows up on there but as soon as I switch over to my account that I use it’s not there! INSTAGRAM.. PLEASE FIX THIS ISSUE, IM NOT THE ONLY ONE! 🤨.Aim_gonzVersion: 96.1

Unfair treatment, poor response and follow upMy account was disabled for someone falsely reporting that I was pretending to be someone else. Instagram made no attempt to request anything of me to prove otherwise before disabling my account where I had 22K followers. For approximately a month now I have submitted everyday a web base form with a copy of my state issued ID to dispute it and no one has contacted me. I created another account so that I can fulfill my obligations as a sponsored athlete and even with my new account I have been limited to how many likes I can do, commenting on other’s post and even adding captions to my own post. It feels personal and I don’t understand why this has happened. I believe the way disabling my account was handled was unfair considering my content never ever violated any of IGs policies. I still do not violate any but yet my activity is limited which does not help me as an athlete. I’m thankful my reputation and character preceded me in that my sponsors are still working with me but I did almost lose one but thank God for good associates. Instagram before you disable anyone’s account please do your due diligence and at least provide the accuse an opportunity to present facts that may state otherwise. It’s the concept of “innocent until proven guilty!”.Devolution04Version: 164.0

When I try to post, it usually fails and it’s time consumingWhen I try to post on Instagram, it will most likely fail. It has been an issue for quite some time now and friends of mine can never relate to my issue. It’s as if Instagram does not want me to post regularly. It is very time consuming to edit my photo, add quotes that I enjoy, put them in the order I would like them, create a caption and use hashtags; only for the post to fail and so lost absolutely everything I’ve just worked so hard on. I’ve noticed that I don’t have this issue with both of my Instagram accounts. The one I’ve had the longest, has the most issues when posting. I’m not sure how an update hasn’t fixed this issue but it’s been at least a year! This is why I shaved off two stars and it was almost three. — Also, the inappropriate flags to comments that Instagram automatically blocks, or deems offensive, is alarming. The atmosphere doesn’t feel diverse and it’s limiting to the Instagram experience as a whole. The requested reviews that I have submitted, don’t seem to be happening on comments that are not actually offensive. Instagram is deeming certain comments as a risk with a computer based system based on certain words that are used however, the computer doesn’t comprehend when a comment is sarcasm. It feels culturally exclusive on the app at times and it’s a concern for many reasons..PrettyOnee123Version: 234.0

Perfect Day of Sight-Seeing On The Water!An absolutely perfect day! We found Four Leaf Charter through an internet search and took a chance! Captain Sean exceeded our expectations. During the initial call I told Sean my besties and I wanted to go out on a boat. Y’all, that’s all the direction I gave him! From that, he tailored our trip! Sean picked us up at the swanky South Seas Resort Marina, where he had to give my name at the gate to get us in (we were impressed!) We cruised to a private island where we walked along the shoreline looking for shells, not another person in sight! I could imagine a romantic picnic or sunset dinner on the island, but that is another trip! Next, we tooled around some fishing huts built in the 1920’s! So cool! Then we boated over to another island accessible only by boat where we enjoyed cocktails and a delicious lunch! Sean played with dolphins and got them to swim alongside us, which made our day! Sean is personable and thoughtful, eager to point out interesting spots on the islands to ensure we enjoyed our trip! He had all the equipment fishing charters have, and he impressed us with fishing stories, if you are looking for a fishing charter. But if what you want is a fun, adventurous sight-seeing charter, grab your shelling, snorkeling, and swimming gear and call Sean. You will not be disappointed!.TN TallyHoVersion: 242.0

Rules are ridiculousSo I’ve had this app since before it became extremely popular. I’ve always loved this app so much but lately the rules have been so ridiculous! I can hardly comment on people’s posts now without being blocked. It’s been happening pretty much every day. I’m constantly having to write to instagram letting them know that I’m blocked and to please unblock me. I feel like this is a social media app but we’re getting punished for being “too social”. It really takes away the fun of using it when I’m constantly being blocked. I get that there are spam accounts but there are a ton of people getting blocked that aren’t spam accounts. It’s getting a little bit ridiculous lately. A lot of us like to enter giveaways and comment on each other’s posts and we’re getting punished for using the app. I really hope something can change and this can get fixed because it’s really taking away the fun of using the app. I really truly love this app so much but all these rules and getting banned constantly is just so frustrating and really ruining my experience using this app. So please, please, please fix this so we can stop getting blocked constantly. I know a LOT of people would really, really appreciate it. Thank you! ☺️.Mwat2416Version: 123.0

Good app with too many flawsInstagram is perhaps the application I use the most, and I really enjoy it when it’s at its best. However, the flaws are simply overwhelming at times. I’m writing this review because my account has been wrongfully shadow-banned and action blocked over 6 times now without an actual just cause for it. Every time, it says I was allegedly “sharing my account with a service that helps me get more likes and followers” even though that’s blatantly untrue. I have 0 posts, 0 likes and well under 1000 followers. I have written 4 detailed reports explaining my situation but it has been to no avail. Every time this happens, I’m forced to change my password, I’m logged out of my account and then I’m action blocked for an entire week. Every time I try to like or comment, it gives me the option to report it if I believe they have made a mistake but nothing works. My account is never checked, my week long action blocks are never reduced or lifted, my reports are never acknowledged and I’m always getting wronged. I also really dislike the fact that I cannot easily contact anyone from Instagram to help me with issues like these, I can only leave long, written reports for you to ignore and do nothing about. Please revise your algorithms and consider having a Tech Support line with human responders for unique and recurring problems like this one..Km_nievesVersion: 159.0

Its very hard to communicate with themInstagram is alright but, they always have bug issues here and there. Like now, my account is not allowing me to utilize filters on Instagram in stories any longer. I’m not sure why but, when I looked up how to reach the team to ask them for directive on the situation I was met with and redirected to various automated articles.. getting frustrated I gave up. Then last week, several friends and I lost access to our ability to DM for over a day on the apps platform; thankfully the DMs started properly working again the following day because I had to log onto the website platform instead of using the app just to communicate with people via DM.. so I was frustrated about that as well and then the issue of security breaches on this app is just becoming insane and they make it ridiculously hard for you to retrieve you account because everything is automated. So if you’re for say sleeping and someone breaches your account they can go in amar it’s change your email address and since you can’t you know answer security questions you’ve set in place to verify it’s you or speak to any representatives I’ve seen a lot of people permanently lose their accounts. I’m hoping they can make it a bit easier for people utilizing the app to retrieve their accounts safely in the future. Thank you, Instagram.Cee Bees BreezyVersion: 243.1

Good social media app, bad user interface designThe app works for what it needs to work as. But for whatever reason, the user interface constantly changes and there is absolutely no indication that it is meant to change in their version history updates. It becomes slightly irritating that the app will work one way one day and the next some random change will be made to either the explore page or the home page that just doesn't make sense based off of its history. My example right now would be the new reels that were introduced. Now when I go on the explore page there is a huge portion of it being taken up by reels that I don’t want there. Sure, reels is cool but I went to the explore page, not the reels page. Another example that also happened recently was where I opened the app one day and my home page didn’t show any of the pages I followed and instead showed random pages. It took me a minute until I realized I had to click on “see older posts” before I could see the old posts. Not that I care for this too much, but it was just irritating for no reason to suddenly have pages I don’t follow showing up in the section of the app meant for only pages that I follow. That’s about all I can remember but there has been a history other similar changes in the past as well that I vaguely remember..RopetapetiteVersion: 155.0

Every big update brings me great painI can never say that an instagram update has ever thrilled me in recent years. Every single time this app has a massive overhaul, the controls become even more clunky and jammed together, I don’t even know what it’s trying to be anymore. I’ve been on this app for 7 years. In those 7 years, the notification/activity tab has been in the right corner, just left of the account button. So it baffles me as to why someone would feel the need to move it to the most unconventional place possible. It is so terribly out of the way now, and not only that, it’s been replaced with a shopping button, so every time my dumb ADHD self goes to check my notifications, I’m sent to some bootleg Wish page. To whichever one of you working at instagram decided to cram the activity button into the top corner with 2 other tabs, I truly hope you have an awful day. Just an unpleasant time. I hope you get a parking ticket, and your car runs out of gas. And you go to the kitchen to find your spouse has tried a new recipe for dinner, and it’s just not very good. And your computer crashes at a very inconvenient time, and you were using an adobe product and forgot to save recently, so you lose a lot of progress on whatever garbage your team concocted to ruin the experience of your user base. I truly despise you..PupsrcuteVersion: 164.0

MaintenanceI have had a frustrating issue for several months now where certain features either make the app crash suddenly, or do not work entirely. One feature that does not work at all. Not a single time... is the ability to post multiple photos in a singular post. I’ve tried with just 2 photos. I’ve tried with the maximum amount of photos in a photoset(10). Not a single time has this worked. After adding a caption with some hashtags, tagging friends, and waiting for the post to load. It fails to post every single time. I’ve tried this on both my old phone iPhone 6S plus, as well as my most recent phone purchase the iPhone X. This feature has never worked for me, often times being so frustrated I’d neglect the app for a few days and then find myself back. After attempting to delete the app as well as the app cache and reinstalling on both phones the feature is still inoperative. I also agree with many other Instagram users that the feed is very annoying that I’ll see posts I’ve seen already, or posts from several days ago. Chronological order?? If Instagram was more oriented on creating a seamless working application they may have a lot more users, or more frequent users of the app. Every bug I’ve experienced, I’ve submitted through the in app report a bug..Andrew_colin_Version: 53.0

Death of Organic followers was the Death of Instagram.Title says it all. Not everyone wants to be a business and pay for followers and promotions. IG was already making enough with ad revenue. But killing the organic feed was about the most blatant sign of greed i’ve seen from a social media platform. We expected it from Facebook, and naturally everyone saw it coming with the merger. Its absurd to think that because you dont pay per post, even with a good follower to post activity ratio, your posts dont take priority among your own followers or area. Instagram took the fun out of discovering people and forces those who pay to play down your throats. The bigger accounts just saturate the market and everyone else gets forgotten. Personal pages should NOT be penalized for not paying to promote posts where as business profiles should. IG, like every Google product, is self imploding and destroying itself by its obsession with catering to ads. Not the creatives who even bring traffic to IG in the first place. Remember what happened to Tumblr? The first IG? Yea its going in that direction. The censorship and bias towards trending profiles alone is going to kill this platform just like Facebook is suffering from. And dont get me started on the spam and scam messages/ comments that plague this app..Joe PefferVersion: 95.0

Some things need to be fixed.....First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0.Millysmiles10Version: 156.0

New UpdateI love Instagram, it’s like a more modern version of Facebook thats basic enough for my grandma to understand but still fun for me to use. However I don’t know if this is a fluke or apart of the update. A message came up saying Instagram limits how much likes we can do on comments at a time to stop bullying... I just want to know who thought this was a good idea. This is a social media app that’s like the whole point, liking is literally the foundation of every media. If you have a limit whether your intentions are bad or not your going to end up being wiped for existence. And also I don’t know who thought a limit on liking comments would prevent bullying but that person has obviously never really been bullied in their entire life because that does nothing. The only thing limiting likes is going to do is leave Instagram with bad rating and have your audience delete the app and go to another platform that allows them to do what social media is suppose to be able to do. Speaking of such I won’t delete the app yet because I’m hoping this is a fluke but I will be switching to another platform, for the rest of the month, that is able to do its job. I appreciate the concern for bullying but find a way to help prevent it that doesn’t effect everyone and take away from the purpose of social media..Eurasia☺️Version: 156.0

Still good, not great (iPhone X)I have pretty much the same comments as everyone else, regarding bringing back chronological order of the feed, stories being a ripoff of Snapchat (but I believe Facebook, instagram, and Snapchat are all owned by the same company if I’m not mistaken), etc. BUT ALSO, I just bought an iPhone X and the app needs some serious revamping be compatible with the new phone. They did a good job of having the layout fill the full screen view of the X; HOWEVER, when you go to upload a new profile photo, if you click on any photo besides the very most recent one in your photo album, the layout glitches, and the “Cancel” and “Done” buttons move up on top of the iPhone’s time and battery displays. I wish I could attach a photo to this review, but I hope my explanation makes sense. This glitch makes it impossible to click either of the buttons, and you have to physically kill the app and reopen it in order to get out of the screen and back to using the app. This happens every time you try to change the profile photo. If you use the most recent photo in your album, it works mostly fine, with just a little awkward cropping on top. This is just frustrating because obviously people might want to be able to upload ANY of their pictures as a profile photo! This glitch really needs to be worked out ASAP.VlpageVersion: 22.0

Hacker Friendly!!!Instagram has let a hacker take my account, steal my identity, photos, and friends. A friend started posting a couple of pictures about Fortex trading, when I private messages them to say it was cool they told me that I should get with their mentor, and that it was really safe. After a couple of days they private messaged me saying “my mentor wants to give $500 to all of my followers” and asked me to change my email address in my personal settings. Not realizing that they were trying to hack me I did as they asked. After a couple of minutes I was logged out of my account and could not get back in. They were very pushy and what they were asking. Both my friend and I had private accounts. This happened December 7, 2021 and I’ve been trying to get my account back ever since. After they took my account they then extended the exact same hack to my followers, and I can not even warn them. I made a report to Instagram and they are not doing anything about it, and I can’t contact Instagram to get help. Update: I finally got my account back. Instagram did recognize me as the original user of the account. I do not think that it should’ve gotten this far though. I should’ve been able to get my account back almost immediately and been able to report it to Instagram..SilverdustWBVersion: 216.0

EasyVery easy for a newbie to learn and use.BetweensVersion: 14.0

ExellentJ'adore instagram ! J'aimerai être plus vue.Atn0000000002Version: 14.0

FIX THISWhenever I log into my account it says “sorry, there was a problem with your request.” Please fix this. I tried with both of my accounts, and I used several devices to make sure if it wasn’t just my phone which it has a problem with. It said the same exact thing on all the devices I used. Please fix this..Andrew09832Version: 84.0

CrashingOkay so Instagram keeps crashing within about three seconds of me being on it. Sometimes I can get on to it but then I go off and can't get back on. I've tried turning my iPod off and stuff but it doesn't work. I updated it and it still crashes. Please fix this!! Would give it five stars if it weren't for this..JeffrytyyteVersion: 16.0

Too many adsToo many ads.JswjwhsidowkekVersion: 72.0

Ruined a great thingThe new layout makes it obvious that the company only cares about making money and not the creators or consumers who liked Instagram for what it uniquely was. This new update takes away what was special about Instagram and replaced it with an embarrassing, desperate attempt to compete with e-commerce stores and other apps. You don’t need to have what everyone else has when you are in your own lane. It’s also very clear that you know people will click the shop button from muscle memory. Really huge slap in the face for all IG users. This is my main app and now I’m working on figuring out what other avenues I can use instead. Really, really disappointed..WikkedkidVersion: 167.0

Want likesLiterally give the likes back no one at all like this.Young JenVersion: 92.0

New updatePlease bring likes back.JonathinqVersion: 91.0

Can’t log in. I know my username and password. Still can’tLove the app, but I can’t log in on the app. I know my username and password. I can log in on my computer, safari and everywhere else except this app. I don’t know why. PLEASE FIX THIS.Mervin MorasVersion: 87.0

Viewing my storyI want to see who has viewed by story beyond 24 hours Please change back!!.KenderellaaVersion: 79.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 251.0

Instagram Negative Reviews

Frustrating New UpdateThe new update design is extremely frustrating for many reasons. First is the lack of originality: if I wanted to use tiktok, I would open tiktok. Second is the all black “immersive” display. I find it rather distracting to have the screen try to morph and fit all the many shapes of photo ratios & videos but all it does it create either unnecessary clutter on the screen or large dead spaces. There is also no way to access the stories anymore unless you are at the top of your feed or come across one of the “breaks” where they are offered. Also, I prefer my phone in light mode as it is easier for me to read. With the new update, you can only read captions in white font overlayed on the post *after* clicking on them. I miss the continuous scroll feature and I miss how much easier the captions were to read on white. There’s also NO continuity between the black feed page and the rest of the pages which are still in white mode - it’s simply ugly. Finally, by removing the continuous scroll feature, it’s affected how videos play- they begin before I get to them and I do not have the ability to mute them anymore (which is very frustrating!). I understand this was a rather long review, but I wanted to make my frustrations known in the hopes they will be legitimately considered. I’m disappointed in this update and in Instagram. I’ve found myself using Instagram less and less and I have a feeling that will remain the same if the update is permanent..GdticsdadkvfsdvczgiyesfhuVersion: 241.1

No help or supportI have had troubles with the music feature on instagram for MONTHS now. I am not able to use any music other than the few automatically shown ones that are there when I click the option, and all the songs are in some foreign language or they're instrumentals of some sort. I am not able to search for any song whatsoever as it will just tell me there are no results every time. A couple months ago, i was still at least able to save a song if someone sent it to me, then go to saved music, and use it through that. But now the problem has worsened and I am not even able to save any music nor see/use any of the music i had saved before this was an issue. I have reported this problem to instagram multiple times over the course of about 5 or 6 months and they have yet to respond in any sort of way, let alone fix the problem. I know i'm not the only one dealing with this as i've seen in reviews, as well as on other social medias such as twitter, that there have been a good amount of other people dealing with the same issues. This problem has been aggravating and upsetting, and the fact that i and many others have tried to reach instagram to fix this issue, yet have not even been addressed, only adds to those emotions. The music was one of, if not THE most used feature for me on instagram. I have tried multiple methods on my own to resolve this issue but nothing has worked. Hoping instagram can get to the bottom of this sooner rather than later..Koolkool007.xlVersion: 224.1

I have questionsIt would be 100x better without visible likes. And another 100x better if my post showed up in my followers feeds in the order it was posted. It’s not right that I put in so much effort and time, and people who intentionally followed me don’t see my post right away unless they are actively searching for my posts on a regular basis. Choosing to follow an account should be enough, why should I have to go out of my way to like and comment on their posts in order to keep seeing their posts higher up in my feed? Just because I don’t like posts by old high school friends who don’t know how to use a camera doesn’t mean I don’t want to see their photos, doesn’t that make sense? And if I have 3000 followers, I would expect at least 2000 of them to see my post. Why is it that only 500 or less of them see my post? Over time, I have posted better content, and I’ve posted more consistently, I try to post to my story regularly, I try interacting with followers, why is it that my engagement has steadily declined? Update: I’ve spent 10+ years on this app, posting high quality content, using the new features, and Instagram still treats my account like it’s worthless. I see garbage accounts get blasted with attention and gain thousands of followers, meanwhile, I’ve barely scraped by. And now people are getting paid by Instagram to create reels, and I’ve been posting reels, and Instagram won’t even roll out that feature to me? Unreal..RyjawaVersion: 224.1

Lack of report systemInstagram has more potential than it has now. But a few issues are what keeping them from pulling out of from the others. First is the amount of bots, fake, and duplicate accounts that are on IG. Myself and some others (possibly) use IG as a place for photography, businesses, reaching a broader community to share the similar likes, or just for fun. With those few listed accounts, it limits who can see your posts and your account. I can see/understand if someone has a business and personal account. But to have 3+ accounts that are the exactly the same and are troll pages then why keep them up? Also there are times especially now (not sure if it’s happening to some people or not) is accounts and people who are clearly going against the TOS and guidelines with their posts and accounts. No matter if it’s drugs, tobacco, alcohol, nudity or sexual images. Some are showing up in popular feed (whatever it’s called) and some though scrolling through posts. Like earlier yesterday/today I tried reporting dozens of posts and accounts of completely naked women and a few of drugs and tobacco in use that showed up and all IG said was that “it doesn’t go against their guidelines”. How does all of this not go against the guidelines?? Also reported a account that supposedly had gotten “removed” on a couple different occasions but still on their as of yesterday with basically no consequences other than a couple pictures that were reported and removed. So I don’t know..My MustangVersion: 169.0

Please Stop With The Horrible UpdatesI've been using Instagram since 2013 and every update I've gotten since then has been disappointing. This newest update (version 166.1) is one of the most annoying and ugliest looking updates yet. First of all, why would I want to connect Facebook messenger to my Instagram account?? It's so unnecessary and of course the DM feature on Instagram is basically mutating into Facebook messenger with the message reactions and the different colored messages. Secondly, the shopping feature being on the bottom bar is the absolute worst. I've never shopped on Instagram and never will but I'm stuck with this completely useless button on my toolbar and I always accidentally hit it when I just want to take a peak at the explore page. Thirdly, the reels feature is absolutely awful (I know that was from a previous update) and I hate that I have the reels icon on my toolbar. The toolbar in general is getting way too confusing and too many things are getting added to it. The fact that I can't even post a photo from my toolbar is probably the most annoying feature. I love Instagram and every time I get an update I just say to myself "Well, I guess I'll give it a try" but all of these updates that have happened in the last 1-2 years have pushed me over the edge. Probably going to delete the app because these updates have been nothing but awful ever since Facebook took over. Hate what they've done with it. Stop trying to turn Instagram into Facebook..Alec rojoVersion: 166.1

AwfulLiterally the worst app. i used to enjoy using instagram a lot, however in these past years it’s gotten more glitchy and has more issues. Not to mention the fact that they also removed their customer support email, so now there is virtually no way to solve your issues with instagram(the phone call doesn’t go through). Recently I was reposting a flyer for a high school club event that I wanted people to attend and instagram took the story down, claiming that it was against community guidelines,but offered no reason why. Why would a flyer for a high school club fit into any of the categories mentioned in their community guidelines? I tried different variations of the story, but all of them were deleted by instagram. I decided that I would request a review of the action taken against my story, but discovered that instagram says “Review Request Failed, please try again!” every time I pressed it. So not only can I not contact customer support, I also can’t request a review of an unfair decision that they made. I then decided to try posting the exact same story on a different account of mine and to my surprise it posted on that one. So essentially, instagram is only blocking my account from posting any stories through some weird glitch that I am unable to report to them or request review for. Until they are able to open a way for people to easily contact customer service and stop having useless glitches like the one mentioned above, instagram will be a one star app..HannahtheCat786*Version: 215.1

Used to be about connecting- now it’s just advertisingI used to love Instagram as a way to keep in touch with my family and friends. Especially during this time of being apart. However, now with the unbelievable amount of ads it is nearly impossible to see what I want to see (my family and friends) and due to the new - “you’re all done” feature I constantly miss posts and here is why: If I open my feed and look at some posts from friends, I can see there are several I haven’t scrolled to look at yet, I then click over to open a message, when I look back at Instagram those posts are gone and I cannot see them again unless I can possibly remember who posted something and to individually look at each of their pages. I HATE that feature that is now in Instagram. To me the benefit of the posts is I can always just scroll down to review them. Now each post is pretty much a story, see it once and it’s gone forever and now I have ENDLESS ads. Once you have viewed your new posts you can’t see them again all you see are ads. Don’t get me wrong, I do like SOME ads, they are personalized and helpful. But I’d rather they show up only in my stories than on my feed. I’m probably going to delete Instagram as soon as I can find a different way to see friends and family’s posts and not miss any because of the inundation of ads that is here. Intagram used to be about connecting, now it is just advertising..SamdaughterVersion: 182.0

You messed up InstaEverything was fine in the beginning. But now the app is FILLED with bugs. I go to open insta and all of a sudden I have the old layout. No more reels button, that’s where the post button is now. And I’ll go and open and close the app to see if it helps but it stays the same, but when I go to another account it still has all of the new features. Also, there is an audio bug to where if my phone closes for a sec and I reopen it, the sound of the post it closed on will play over everything. Even if I scroll and play a new video, it plays over it. If I go to close the app, it’ll STILL play even tho it’s not suppose to (and I have background interactions blocked on my phone) Also, the “you’ve reached the end of all recent posts, so here’s some from yo suggested feed!” Has got to stop. I follow those people for a reason. You don’t even SHOW every post the people I follow make. You only post the most recent ones, as in within about 7 hours, then take away all that and put your own stuff. I have a suggested feed and a following feed for a reason, there was no need to combine the two and I literally missed the fact that I’m an UNCLE because the post was made more than a day ago since I was last on, and didn’t find out until two weeks later when they made a post on their story about my nephew. You keep digging yourself in a hole insta, stop putting new things in and just fix what’s already here. There’s enough that’s broken, don’t put more.Dragon-TeethVersion: 200.1

This new update is terribleInstagram has made it even harder for you to see posts from the people that you actually follow with this most recent update. I now only see about 10 - 12 photos from people I actually follow, before I get to the "you've been caught up" message & suggested posts start popping up. I follow 200+ people, 80% of whom update regularly, yet instagram is making it impossible to see them. I miss so much time sensitive information, including sales, events or donations, all because instagram has moved explore page posts to your home feed as well. And posts are being BURIED with this new update. Half the time the "new" posts on my timeline are 1-2 weeks old & the posts in my "older" tab are from the same day. As a creator myself, my engagement has dropped exponentially, as Instagram is making it increasingly difficult for my work, & the work of others, to be seen. And that's not to mention the horrific placement of the new reels tab, dead in the center of the app, with the new shop page directly right, kicking both the post button & the notifications tab to the top of the screen on the home page. As a small business, this is FRUSTRATING to say the least. It seems like instagram is hell bent on punishing the very people that keep their app alive. At the very least, give people the autonomy to organize their app tabs the way they want to & choose to have a chronological home feed or an algorithmic based one. Come on Instagram, lets do better..AllredmonkeyVersion: 166.1

You’re killing me, hereI like Instagram. I do. It’s a good app for keeping in contact with friends and for being able to share the things I create as an artist. But I swear the app gets worse with every update. The changes to the layout of the home page that make it so it’s basically a second explore page and so you don’t see posts from those you follow in chronological order are frustrating. The change to messages that make it so swiping prompts a reply to someone rather than exiting is confusing and non-intuitive, not to mention outright useless. The changes to the placement of the notification and posting tabs are infuriating. This is an app for sharing, not for shopping. Keep the shopping tab out of the main tab bar and put reels back with explore. Instagram would be much more user friendly if there was an option to toggle certain features (although calling them features instead of “hinderances” might, in some cases, be generous), such as the swipe-to-reply in messages, the suggested posts after the most recent posts in the home section, or whether posts were ordered algorithmically or chronologically. Additionally, allowing users to set up the layout of their tab bar would also make it more user friendly. I’m sure someone out there prefers the easy access to the reels tab, and would want to keep it where it currently is. But most don’t. Thus, allowing users to choose which features show up on the bar would make the app far better..Sn3kityVersion: 166.1

Hard To Navigate with the New LayoutFirst off i’d like to say that i’ve been using instagram since 2015. i’ve seen some changes over the course of these past few years that were very good for the overall use of the app, and some that just made navigating the app more difficult. the main reason why instagram has become so popular over the years was it’s simple layout that made it easy to access and interact with followers and discover people. but now, in 2020, likes and view counts are hidden, the feed isn’t in chronological order, the algorithm only allows you to see posts of only a handful of people you follow, and now the notifications have moved. if instagram wants to keep its users satisfied, then they need to go back to the classic look. keeping the classic layout with home, explore page, upload, notifications, and profile at the bottom makes the app easier to navigate. there is no reason why the shopping bag needs to be on the bottom bar because not everyone shops from instagram. there are a lot of scammers on the app! instead of changing the layout, instagram needs to fix the algorithm, put posts on the timeline back in chronological order, get rid of bot and spam accounts, and remove accounts/posts that don’t follow the community guidelines. now more than ever, there are many accounts that spread hate and misinformation! why was changing the layout a priority? fix it and bring likes and view counts back!.BabieeajVersion: 150.0

New UpdateThe new update is absolutely annoying. I can’t see recent posts without having to click on older posts from people I follow. And if I don’t click on that it just displays ONE new picture from someone I follow. Every time I get on this app all I see is that. Which at this point has gotten on my nerves. Just that one recent picture which is 7 hours old now. Even if I refresh the page I don’t get an update of recent posts with other people I follow. Before the new update it changes constantly and I know some people that I do follow post on a daily basic. Change the format back. I rather scroll on my feed to see post of people I FOLLOW. Not the stupid suggest posts on my feeds. Change it back to how it was. This is incredibly stupid. It’s more stupid having another button to see older posts on my personal page. Stop putting explore page videos/posts of people I do not follow on the personal page. I get on Instagram multiple times a day and I do use the explore page a lot. Keep the personal page separate from the explore page. That is beyond ridiculous. Why are you changing the format? I don’t want to see suggested posts on my personal page. Change it back to where when I scroll on my personal page, it just displays posts from people I follow. Stop including the explore page on the personal page. KEEP THEM SEPARATE. Literally have a personal page button and an explore page button for a reason. Keep it that way..NiksM.Version: 165.0

HATE the New LayoutI've been using instagram since 2012, and I used to love the platform so much. However recent changes in the functionality of the app have been making me consider fully deleting my account. First the algorithm was changed from seeing most recent posts first to posts you interact with most, which makes it so you don't see over half of the content from creators you're following and your followers don't see your posts. Then this new update replaced the notification and post tabs with reels and shop, which seriously effects it's usability. Now my notifications and post buttons are in an awkward hard to reach spot, instead of being easily accessible. Everyone I've asked have agreed that this new update is terrible, and that NO ONE cares or asked to have a whole shopping section on a photo sharing platform. This update feels like Instagram is desperately trying to pull users from other apps like TikTok and Pinterest instead of focusing on its own user base and their wants. I am so incredibly disappointed in Instagram's team for consistently refusing to acknowledge their user's concerns. If this update isn't reversed and/or if more terribly inconvenient updates are released, I'm definitely going to be leaving the platform. Furthermore, try implementing useful updates such as being able to reorder or remove photos from old posts. I think such feature would resonate well. Please, just listen to your user base for once..-sara--Version: 174.0

Annoying issueInstagram is a great app to use on your free time and to connect with other people. This is why I was really interested in using Instagram to try and help out my barber career. The one annoying issue I’m having is when it comes to trying to add an action button for booking. I have tried this with three different booking apps so far and with no luck. For example I am trying to add my square appointments app as a book option on my business account. The videos I have seen about how to do this, show that once you click on the app you use to schedule your clients, you need to enter in the URL that will link them to your booking page. I believe this is where the problem is. Instagram doesn’t give me an option to enter a URL. The order that Instagram sends me is ( connect website > please select business to connect > connect to Instagram > connection successful). Then when I refresh my page there is no action button. I have used three different booking apps in hopes that one of them would work and none of them do. I have the online booking option turned on within the app as well and it still doesn’t work. It’s extremely frustrating and to add onto it, I can’t find anywhere online to help me. There’s no way to contact Instagram, at least from what I have seen and it feels like it’s never going to work for me. This app could easily be a 5 star, but this one problem is really making it hard..MoonstuhVersion: 148.0

The new reshare feature makes the app unusable.Insta has always been about sharing. Sharing your own pictures, and sharing friends or mutual’s work too. The newest update makes the latter impossible and tedious. Instead of being able to simply tap the airplane icon next to a post, and then posting it to your story, you have to back out of it, go to your story, set up a new “create” post, and add a reshare sticker. This makes resharing on the fly incredibly annoying. It slows the spread of posts, and is basically discouraging people from sharing others work in the first place. This is detrimental to communities like activists, artists (who you don’t seem to care much about anyways), content creators, and more. You are effective killing the main source communication and collaboration within your app. Whether you think videos are the hit new thing or not, you ARE NOT TIKTOK. Stay in your lane, or you’ll lose every loyal user. If you’re trying to be something completely new, then make a new app, and leave Insta alone! Nobody comes to Instagram expecting TikTok like content, and that will never change no matter how hard you push that type of content. If you actually care about the stability of your user base, and the Insta community as a whole, please return the old resharing. You can keep your Reels, sure, I don’t care, but removing the biggest part of your app in hopes that it will make everyone want to only look at Reels content is a terrible idea..Spookadoodle1Version: 196.0

Instagram is only barely useful with story notificationsHuge decline here. It’s never been particularly impressive (to me) as a photos tool, but there WAS a critical mass of users which meant that you could reliably expect your social group to be there somewhere. Not anymore; in my experience, at least a dozen friends, in the past 12 months, have outright deleted IG AND Facebook simultaneously, suggesting strongly that IG is not an app that’s “killer” enough to overcome the tsunami of Facebook deletions. There are 2 dozen other photo apps in the iOS store at present with more features, better integration, faster processing & less battery drain than what you can find with Instagram. iPhone’s photo editing tools are so much superior to IG that it sort of baffles me why anyone with a modern handset would want to use those features. Even though I only ever perused this app for maybe 5 minutes per week by the time I cancelled, its battery consumption was routinely in the top 10, per the phone’s metrics. In fact, upon a quick check now, I see that despite deleting the app early this week, it *still* managed to book a 2% consumption of my weekly battery usage, which I’m sorry, but that blows me away. What on earth was this app doing to my handset in the background?! I just don’t care anymore, and when I deleted it finally, I went from needing a full recharge by 3pm to not even needing to charge *at all* through bedtime. That was a stunning confirmation of my suspicions..CasilementalVersion: 167.0

Not for photosI don’t know why I even bother writing this review but this app has become incredibly frustrating as a photographer. There’s no other app that can connect me as a photographer to clients such as artists and models in my area better than Instagram and I am therefore forced to use it as my primary social media to upload photos. The issue is that Instagram does not support photos in any way shape or form anymore. Their algorithm has not been supporting photographers for a while and I can get over that but with the most recent update they’re starting to ruin the quality of my photos by overly compressing them. Having my photos be of viewable quality is basically my only concern when posting them and Instagram has robbed me of that entirely with no way to fix it. It’s incredibly disappointing because my following and networking is all built upon my photography account on Instagram and I don’t really have the opportunity to switch at this point. I doubt Instagram is going to care because countless people have been complaining about this but seriously if anyone from Instagram is reading this just let us post photos at a normal quality, I mean for real my photos have started to look horrible recently and I’ve been doing nothing different. I’m not even asking for much because LITERALLY A FEW DAYS AGO I WAS POSTING PHOTOS WITH NO ISSUES JUST GO BACK TO THEN THIS IS RIDICULOUS INSTAGRAM. As a photo app, start caring about photos just slightly more!.👺👺👹👹🚨Version: 236.0

Regarding notificationsI never bothered to leave any reviews because I did not really have any issues with the app until now. Please REMOVE the annoying notifications of “people you may know”. I find notifications about people I may know extremely annoying and unnecessary. I don’t care about people I may know. I didn’t mind seeing the suggested people on the app but now I’m getting actual notifications about this and it’s really annoying. It’s always people I don’t know at all and there is no way to turn off these stupid notifications. I hate them, please remove these awful notifications or at least give us the option to turn them off because when I went to check to see if I can turn off this specific notification, there was no option to do so. The only notifications I’m interested in are notifications of likes and comments on my posts and when my friends send me direct messages and friend requests. Any other notifications I’m not interested in, but the other notifications at least have an option to turn them off. But these people you may know notifications are just annoying, useless and I have no option to turn them off. Please give us that option to turn these notifications off as I DO NOT want them! I’ll raise the number of stars once you provide the option to get rid of that annoying notification of people I may know..Slytherin LennonVersion: 162.0

Terrible UpdateThis new update has rendered the app essentially unusable. Ever since it was bought by Facebook, the UI has tanked severely, and isn’t user friendly anymore. The new positions of the buttons do not make any sense, the posting mechanism is hidden along with stories and reels, the DM system is 10x worse (trying to swipe out of a conversation can sometimes make you reply to a specific message which is completely unnecessary and unused), and at this point, I see more advertisements than I do my friends posts. The only reason any of these updates happened was because 1. Instagram wanted to make more of a profit by changing out the “notifications” section with “shopping” (a feature that most people don’t use) in order to bump up traffic revenue and 2. They changed out the “new post” button with “reels” as a way to compete with Tiktok. No one wants to do their shopping on Instagram, and if we wanted to use Tiktok, we would. Everyone who has been posting to reels has just been reuploading their Tiktoks, not making any new content purely for reels. Thr worst part about all of this is that if you have multiple accounts, these updates might not be present on all of them. Some of my accounts have the full update, and some haven’t even begun to change, which is extremely confusing. This review is longer than expected, but that just shows how terrible this apps interface has gotten. Don’t update if you can avoid it..FabaddonVersion: 166.1

It’s a mess nowI’ve had Instagram since 2013. For a while the updates were improving the experience especially as instagram grew in popularity. Probably in the last year I’ve grown to really hate instagram. It’s following the trend of all other social media sites, It’s 75% ads, and if you respond to ads saying they aren’t relevant or you don’t like them or whatever it doesn’t make a difference. For example I get a lot of alcohol adds, probably because I'm in my 20s, I’ve asked to stop seeing them a million times and I still see them daily. The algorithm is awful. My following feed is always in a weird order, I don’t see so many of my friends posts, and after every 2 posts it’s an add or a suggested account or suggested content. Doesn’t make sense. The popular page or for you page, idk what it’s called, is terrible. I was pregnant almost 2 years ago and my entire recommended feed is pregnancy related. But the worst feature by far is the reels. I despise the reels. It’s trying to be TikTok but it’s not. And it’s really just reposted TikTok’s or content that’s pretty unpleasant in my opinion. If I wanted to watch TikToks I wouldn’t have deleted TikTok. The app is a mess. It’s not fun, and I can’t stand scrolling for more than a few minutes. Also the amount of spam accounts in my Dms is ridiculous. I get tagged in spam posts daily. I report every time but it makes no difference..ENAJF2799Version: 241.0

Still can’t view liked images/reelsFor months now I’ve had the same issue of not being able to view my liked picture and reels. Between me and the people I know who also use Instagram for iPhone, im the only one who doesn’t have the “settings>account>posts you’ve liked” setting anymore. And I was willing to let go viewing liked pictures because I found out that reels had an option to view liked reels, even if it was buggy. But now, neither option exists so liking pictures or reels is pointless. I basically have no reason to come back to this app because I can’t even go back and look at the art or tutorials I’ve liked/might want to use as a reference. I’ve also tried to contact whatever nonexistent customer service there is with no answer back whatsoever. Seriously, if you Google their customer service contact list, the only option is to report an issue through Instagram. There is no email, phone number, nothing actually useful that lets you know that your complaints or questions will be seen by a human being. Heaven forbid something good ever comes back to this app, such as the fixing of the broken algorithm that makes you view the same posts for weeks at a time. I’ve had to unfollow so many people because it was the only method to fixing the issue. Lazy, lousy excuse for “customer care.” Might as well go back to DeviantArt if you care about being an online artist in the modern day..JayssikuhVersion: 221.0

What happened to the app I loved?Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post. There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships. It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves..M'Lady AileenVersion: 206.0

Having issues constantly with professional account, & I don’t know whyI am unable to follow any accounts. I have tried logging out and back in. Doesn’t work. I’ve tried logging in on the browser instead of app on my iPhone and my MacBook. Does the same thing. Won’t let me follow any accounts. If I tap follow initially says following, but once I refresh it says to tap follow again. I’ve also tried uninstalling and reinstalling the app. Does the same thing. I need a response from the developer ASAP for a resolution. Do I need to go back to personal account again? And go back to pro? That’s what fixed my issue last time when Instagram wasn’t sending me my two factor authentication codes to my cell phone. And I couldn’t login anywhere except my iPad that was already logged in. Also my follower count is completely wrong I get dozens of you have a new follower notification but the number on my Instagram doesn’t change for a long time. The number isn’t correct either… I’ve been having weird issues like this constantly. I love Instagram but I hate these software issues & bugs that are cancerous!!! I will not change my one star review until I get someone to help me and actually fix my issue. Your Instagram help website isn’t helpful either! I’ve already done all of those tricks of the trade, and they don’t work either. I’m a level 3 tech-support for a huge company, & I definitely know what I’m doing!!!.CarlyMonica🖤Version: 240.1

Sensitive contentI follow several artists / content creators whose content is deemed “sensitive” by instagram. I know for a fact that most of these accounts never show up in my feed despite the fact that I’M FOLLOWING THEM. I’ve even gone thru certain pages and liked several posts at a time in an attempt to show the ig algorithm that I want to see the content that I follow. To make matters worse, now everyone is talking about this new sensitive content filter but I don’t have it available in my settings. I have updated, reinstalled and combed thru the app’s settings to no avail. So basically, IG refuses to show me the content that I follow. Instead, I am constantly having tiktoks and ads shoved down my throat. To make matters worse the only content they seem to deem “sensitive” is nudity, specifically any nudity that may be portrayed from a female perspective. Political propaganda and misinformation are NOT considered sensitive content apparently, so my explore page has no shortage of casual racism for me to pick through, not to mention all the fast fashion and ponzi schemes. It’s honestly pathetic how transparent instagram is. They only care about content that they will get paid to show you. They don’t care about “filtering sensitive content” and they definitely don’t care about preventing the spread of misinformation. I wish more than anything that an alternative to IG would become mainstream, this platform is seriously dead. You killed it. Congratulations..TkswoopVersion: 204.0

SadIve had multiple accounts since 2015 … I used to be addicted to social media … Now that I’m not I can see all the many things wrong with social media and especially this app … The shopping feature is dumb … The moving buttons around is dumb … Having only one account get an update when the other doesn’t, even though it’s the same app on the same phone, is dumb … I also really miss the layout where the profile pic was on the right and the followers number wasn’t big in everyone’s faces and the name and bio were bigger as well … That being said I do like that the views and likes can be hidden etc … The reels try too hard to be tiktok … The messages although I like different themes there aren’t enough interesting ones … The porn bot accounts are annoying .. Real people get their accounts taken down while all the bots just keep popping up … I just wish this app was about sharing pictures and 1 minute videos again … Stories are really extra .. privacy is just unheard of these days … It’s so annoying .. Also the comparing your life to others is very easy to do with this app … Anyway I already deleted it but you guys should too it’s not only annoying but it’s unhealthy. Get your real life back and stop worrying about what others are doing. Find yourself. Get a career. Be happy. Read a book or write one. Go outside. Get a job. Pick up some productive hobbies. Just detach from socials. It’s not real life..AnysamskwhVersion: 203.0

Is instagram deleting people for doing nothing?Overall I love the app instagram, you can see funny videos and even gain followers on there, but here is the biggest problem on instagram, THEY ARE DELETING ACCOUNTS THAT DID NOTHING WRONG. Instagram needs to get out of their brain dead state and start checking accounts before deleting them because they are getting reported and accounts are being banned and disabled. This is especially unfair to the fan editors out there. There are hundreds of thousands of people who make edits of their favorite people on apps such as TikTok, Instagram, etc. These fans work hard on their edits, tag the people they edited, try to make their day by showing how much they love them just so instagram can delete the photos and videos because they assume that they are trying to be them??? Clearly if you read the caption you can clearly see that they are just simply showing how much they love that user. They are not trying to be like them they are just trying to support them. If they think people who show love to who they support then why don’t hate pages get banned, reported, or disabled? This isn’t the only people instagram has done this to because a nice dancer who did absolutely nothing wrong got disabled at 300k, the followers she worked hard on getting!!! Instagram needs to step up their game and stop doing all this bad stuff to these people who show their support or I’ll just have to be one of the many people who delete this app..Lit_lanaVersion: 79.0

Deleted my account for no f** reasonI don't know who reviews the accounts and posts but they're definitely not doing their job right They deleted many posts based on the amoung of reports it got with out actually reviewing the posts ( the posts you deleted i was defending people's rights in , the opposite of what it got reported for , and the people who reported those posts were the criminals i was defending the victims from , they just had the numbers and the posts " you should've actually reviewed before you deleted" were absolutely clean and didn't violate any rule ) and I reported this problem many times but got no reply, eventually they DELETED my account that had 70k followers "again based on the amount of reports only" without actually reviewing the account, i've been emailing you for months and still no reply I provided all the evidence you asked for and still no reply , who the f** is working there , are they blind? And my new account is being reported too , some posts got deleted for nudity, and it's just pictures of tha dam* nature at night , are you f** serious?! This is absurd, how on earth is night time nudity?! That's a clear proof that you act based on the amount of reports not actually reviewing and doing your job , I'm deleting this stupid app and Facebook and messenger, i might use it when they hire people who actually do their jobs , Twitter is so much better Sooooo much Non of this nonsense happens with their app.DndnahVersion: 194.0

PLEASE FIX YOUR FILL OUT FORMS ! THEY DONT PROCESS!! I DONT FEEL SAFEI literally don’t know what to do anymore. Someone’s pretending to be me I try filling in the form attached my ID I even tried through the computer and it’s saying they can’t “process my request” I tried other ways to report it to them by reporting a specific photo cause the profile photo they have of me is the same at the photo they uploaded I sent the report EXPLAINING THAT THEIR FORM ISNT WORKING sending the photo so they can see and my photo to confirm that I’m the one in the photo.... they replied saying they can’t process my report cause I sent too many pictures they ask me to sent a picture of just me holding my Id. The only thing they did was take down the photo the fake account uploaded!!! They literally had one job... like don’t you see my ID has the same name of the account ? And the photo uploaded is the same as the profile picture? That makes no sense. I heard you can get an account deleted if you have about 15 people to report it... that didn’t work either... mind you I don’t even have a personal Instagram anymore I deleted it due to this person trying to do me harm... I have no idea what to do. I already tried reporting the issue “somethings not working” to them and after submitting it little 30 seconds after it says I need to tap to re try uploading my report cause it’s not going through... please can someone help me with this... I feel so unsafe !.Lizzy687lopesVersion: 173.0

Following activity page needs brought back.Seeing what my friends like is 80% of what I use this for. This has been my main social media, and was my favorite up until this new year. Probably moving to something else. How can people be so out of touch. You’ve slowly destroyed this app over the past few months. I’m not sure if Facebook bought you out but it sure seems like it. This was a place you could really laugh with your friends and meet new people. But why not be snapchat? Why not be Facebook? There popular right? This isn’t just about this recent update, you’ve been deactivating “meme” pages for months and there’s a reason they get so many likes and followers. Because we enjoy them. I don’t plan to be with you much longer. Maybe give us a useful function that’s not something snap already has, or just keep taking key features of your app out that’s a good course of action. Maybe if people want to hide all the “ig models” they like you can add a setting to hide just YOUR stuff from your followers “following activity”. The only logical reasoning is people want to hide what they like, give them the option to do that on there own. This seems to be in favor of the ig models, now all these new people can like because there wives/whoever won’t see. And we all lose a way of seeing things people with similar interests like. Nobody wants to watch explore tiktoks, models, nba videos. I’m interested in more than what you feel like is “trending”.*payfordata*payforadsVersion: 114.0

Had my account was shut down for no reasonI finally decided to get on instagram after my friends would not stop asking me to get on. And it was not a good experience, why because my account was shut down before even seeing the home page or whatever the first thing you see when the app is open. Now I’ll will tell you exactly what I did. I went to my App Store downloaded instagram next I clicked create new account, I entered my email address and chose my password then click next, the next window Gave me the option to leave my email address as my instagram account name I didn’t so I changed it and then clicked next then the page glitched out and said that something went wrong and there was a button that said go back so I did that and I took me to the beginning to create an account so I entered my email clicked next and it said that this email already exists so I go to instagram app clicked on log in enter my email and password clicked log in and I get a message that my account was closed because I violated the terms and condition. I’ve actually tried again to create an account 2 days later using my work email and it did the same thing again. Idk what I’m doing wrong but I’m annoyed and done with instagram, that I’m just going to stick with Snapchat. Also don’t bother sending instagram a message because they are probably not going to reply back it’s been about 5 business days since I’ve sent them a message and still no reply..Archer189Version: 110.0

You are losing long time usersIve been on instagram since it came out okay, I’ve been through all of the updates. I can deal with changes to layout, and bugs. What i can’t deal with is feeling like i am being thrown into what feels like a money making business. I understand you want to make money, but instagram originally was a platform to share photos and videos that’s it. I like to think of it as my digital journal, but now it feels like a task to even navigate and find posts that I genuinely want to see. Consider that maybe not everyone wants to be invaded with things to buy even if it is targeted to us, it is unecessary because if we truly need a product we know exactly where to get it without the need of Instagram invading our experience. Instead of cultivating posts you think I would like, leave it up to me the human to make those decisions. I like to think for myself. And what’s up with changing the chronological order of posts? What sense does it make to cycle in and out older posts from users. It is not useful, people like to feel in control. Instagram used to be a cool platform to literally EXPRESS and only that! You try too hard to fit in Instagram, stay original that was your best quality. Make changes and listen to your users, were the ones that keep you alive. We’ve got tired of apps before, don’t be the next one..CiboneyolmstedVersion: 167.0

App never works, dead links that go no where, no app supportAs a business owner who uses Instagram to promote my business - I find the app unreliable with tons of glitches and dead links that don’t work, the app is cluttered with options / links that make the user interface look unprofessional and Instagram is slowly making the same mistakes that Facebook made with their Ui design, advertising on Instagram has great results whenever the app works but I constantly have ads rejected for no reason or the app is so glitchy that I can’t login or post ads, I find that Instagram doesn’t know what they want the app to be (reels, stories, igtv, posts… Instagram just needs to make an app that works and quit trying to complicate the user design), app support is non-existent and glitches often keep me from advertising on Instagram for weeks at a time - you would think that Instagram / Facebook/ meta would take ad revenue serious enough to make the app work consistently but this is sadly not what is happening, I don’t understand this whole meta / facebook takeover of the app (facebook has a horrible user interface that is cluttered and scattered between various meta and Facebook links that are confusing to navigate - Instagram is slowly introducing new features in this same manner and is slowly making a simple app complicated for no reason (this is why Tik Tok is having so much success and Facebook / Meta / Instagram is struggling)..Illie42Version: 238.0

Can’t see number of likesApparently the new update has made it so only you can see how many likes your photo has, and you can’t see how many likes others pictures have. WORST UPDATE EVER. What’s the point? it’s making things much more confusing. there’s reasons why the number of likes is important. CHANGE THIS BACK AND STOP MAKING INCONVENIENT UPDATES.TwistyvicVersion: 91.0

Bring back chronological formatBeing shown what Instagram thinks I want to see takes a huge exploratory aspect away from this app. Go back to your roots Instagram, it worked for a reason..A Boy Named SiouxVersion: 36.0

Censorship towards InjusticeInstagram has always been a platform where people can come together and stay informed on the latest trends, share their art and talents but also vocalize world affairs. Recently, many users have reported their stories being removed or unavailable to view (including my own) regarding the unfortunate and degrading situation of Palestinian people at the moment, and the human rights violations under the Zionist apartheid regime in Israel. This is absolutely disgusting, disappointing and a divisive act on Instagram’s part. Instagram, take some accountability and do better. Stop being selective in what content matters and is allowed to be up. These are not make believe stories that people are sharing, nor is it propaganda to push forward a narrative. There are real lives on the line, and people are LITERALLY being violently removed out of their homes. Shame on you Instagram. Shame on you..CucuskiiVersion: 186.0

I’ve waited months now...So is Instagram music ever going to be an option for my story or will it forever not be in my region? .... 😒.Crazy_frog101Version: 65.0

Free PalestineInstagram puts restrictions on post regarding the oppression in Palestine. Instagram now is a propaganda tool. #FreePalestine #SaveSheikhJarah.1234580326Version: 187.0

Show me the likes!You took away the ability for me to see how many likes certain posts receive. My daughter has a business account and I log her likes, and her competitors likes in order to help her improve her posts and therefore, her business. I know this is a test right now.....but I’m feeling like it’s just not going to come back. The amount of time I spend on Instagram has declined tenfold. I am no longer excited to go on, and I no longer find it interesting or fun. I know the reasoning behind hiding the likes is to help against children being bullied by their peers...... but you should find a different way to govern that. Block THEIR ability to see number of likes. Or don’t let them be able to have an account until they are 19. Anything else. But don’t punish the rest of us. BRING BACK THE LIKES COUNT!!!.BNKA-GallVersion: 92.0

The worst customer service. Have lost faith in trusting InstagramInstagram has made changes that have mistakenly deactivated thousands of users from accessing their accounts - including mine. They have deactivated for “breaching terms of conditions” without any warning sent to the users or reason. You just get a generic message and are left wondering what you did. Now, the issue is if you ever need help from Instagram, there is NO way to contact their help centre. It is the actual worst. All of their help just loop you to their FAQs but don’t actually provide any help in recovering accounts that were deactivated by Instagram unfairly and without reason. If you check their Twitter posts, read all the comments. Hundreds of users desperate to try to reach Instagram taking to Twitter, or spamming fb to try and get help. And the worst ? NOW REAL hackers and scammers are taking advantage of these desperate people and offering “hacker accounts” to get their accounts back. Charging real money and then gaining access to banking info. Why are these con artists not deactivated for breaching policy?? There is a HUGE error going on, with zero communication from Instagram. No acknowledgement. No timeline on when these users can get their accounts back. So be warned. Delete all third party apps that log in to your account because that is what can trip up their automated system to just disable your account with no warning. It thinks you are using bots automatically and will keep you in the dark for weeks to months. Instagram, I’ve really lost my trust in this platform. Unacceptable lack of customer service and acknowledgement. I hope more people speak up about this..KRH___Version: 163.0

Pro-zionist, pro-genocideThis app is hindering the freedom of speech it claims to work hard to protect by hindering and restricting all pro-Palestine content. FREE PALESTINE UNTIL PALESTINE IS FREE 🇵🇸❤️.Hadeer MoussaVersion: 187.0

Banned minority protester hashtagsSided with Sri Lankan government in their mistreatment of Tamils by banning hashtags related to Tamils.King NivVersion: 174.0

BRING BACK THE LIKES IN CANADAThis new experimental update bs in canada is trashhhhh. nobody likes it, wants nor wanted or asked for it!! it’s useless and we can’t even how many likes celebrities got or our friends like what is really the mf point?! AT LEASTTT have it as an option for whoever wants their likes hidden can hide it but the majority DO NOT! FIX IT. don’t be like snapchat were they add useless updates no one asked for 👎🏽👎🏽👎🏽..JxxxxxbxxxxxxVersion: 94.0

Bring back following activity !I love using instagram, but in the new update we can no longer view what people we follow like. i use this feature just as much as i use the app, it’s a good way for me to check in on my friends and see what they’ve been enjoying online. please bring this feature back! i know i will not be using the app anywhere near as much now that this feature has been removed..Cheshire_Version: 114.0

👎🏻Unfair censorship to minorities across the platform and too many offensive ads (example: weight loss and cosmetic procedures).Noots.Version: 169.0

A huge bugThere’s this bug in the app that won’t let me open any account asides from one. I’m sure I put in all the information right because I tried to open multiple accounts and it’s the same case it keeps saying “Sorry there was a problem with your request”. I tried uninstalling the app and installing it again multiple times but nothing changed. But when I open the account on another phone it works. Can you please do something to help I’d appreciate it. Thanks.TheNotoriosF12Version: 75.0

Constantly CrashesApp works after fresh download,then crashes and will not load until you redownload it.sent a couple reports in,nothing but crickets..InstaredownloadedVersion: 14.0

They censor free speech! And silence the oppressedThis app is terrible. They are bias, and side with the oppressors. They have silenced my people who are in the middle of a complete genocide in our home country. And have removed any hashtags to do with our people. #Eelam #TamilEelam #YouWillNotSilenceUs.Tharsan Kula!!!!Version: 174.0

Change the highlight story updateYou guys removed the feature which allowed us to view people who looked at our featured stories and that was a bad idea. Deleting the app. Please change back..Asis OsahanVersion: 79.0

New update is no bueno.Can not watch videos since update.. Anybody else having issues? Lags/won’t load tried on wifi and LTE both won’t work. Terrible update..ShutterbossVersion: 100.0

Terrible test/updateSo quick to change something that was not broken but never want to fix the actual problems. If people are so insecure that seeing other people’s likes hurt them or puts a lot of pressure on them to post better contents, then add an option for them to turn it off..:)💕💕💕Version: 91.0

Number of likesCanadian users can’t see number of likes anymore while everyone else in the world can. This is unfair to Canadians. I’m deleting this app and recommend all Canadians do so until this app decides to respect Canadians.FfjgfhVersion: 112.0

Blocking palestiniens contentThat’s not up to instagram to delete those contents! Every people in the the world have the right to publish what the hell he want! So you suppose to stand with human right and help to stop this war by publishing all what happening! Hypocrite!!.Tun-amVersion: 187.0

Help pleaseIt was working fine yesterday but today nothing was loading... so after an hour of trying everything to fix it I deleted the app and re-downloaded it but now it won’t even let me log in! I know it is not the wifi because the wifi is working for everything else and I tried the wifi at a friends house and it still won’t work.Bella.emterVersion: 84.0

Free PalestineInstagram puts restrictions on post that shows oppression of Palestine..FamiokookVersion: 187.0

Free Palestine🇵🇸🇵🇸🇵🇸Instagram has been deleting my stories and many others stories about Palestine.MennxwVersion: 188.0

:(Hate that I can’t see what people liked or commented on with this new update. It was how I found some of the best content/people to follow! Please bring back..Lisa123459494Version: 114.0

New updateThis update didn't do anything. My Instagram stopped working after the sept.5 update and still not working. Like what do bug fixes and improvement do. They should do something not be pointless. You really need to fix this and get Instagram back to normal.JakakajsjdjjenwodnVersion: 14.0

New layout badI’ve used Instagram for YEARS. and this new layout is the worst! I have to go out of my way to access any of my notifications and the shopping tab is on the bottom row? What’s the point? Why did you move the create button to the profile page? I have to take the extra steps and it’s horrible..MusicFansUniteVersion: 164.0

W h yBring back the likes. literally NOBODY asked for this..Bree06942Version: 94.0

TerribleThis new update is abhorrent. Instagram doesn’t have to do anything to their UI because it functions exactly the way it’s supposed to and yet they replaced notifications with a SHOPPING tab. What an utter joke Instagram. Focus on things that matter.ChigbungusVersion: 166.1

New UpdateWhy would Instagram, a photo sharing app, replace the notification section with a shopping tab????.Alanda SalehVersion: 166.1

Notification problemWhy isn’t my notifications working on my iPhone 10? It only works when I am on the app, I don’t get notifications when I exit the app or when my phone is off..Notif problemVersion: 137.0

Worst updateEver since ig got bought out by Facebook every update has been worse and worse. Nobody cares anoures reels or shopping. WORST UPDATE..Cupcakes3987Version: 166.1

AlbumsYou should be able to delete a single photo out of an album of multiple photos, while still keeping the others posted.Rylee85Version: 72.0

Racist appDeleting and blocking Palestinian posts.Chaos009Version: 187.0

RacismInstagram are blocking some hashtags that are showing Israel killing innocent Palestinians.Abdul_syVersion: 187.0

Stop trying to turn it into fb.I havent had facebook since 2011. Started using instagram because it was just pictures, likes and comments making it a more creative outlet. However, facebook has just ruined this app the last few years. Im so sick of reels. The Ads are ridiculous and half of them are spam. Guess I will be deactivating this account too..LmcfarlandxVersion: 166.1

Reels are the worstI have never written a review for an app until now. Reels is the WORST addition to an app of all time. You watch 30s of a video, for it to tell you to watch it on reels. You click the button and it RESTARTS without having anyway to speed it up or skip..Peanut0396124Version: 166.1

Hate the new update!!Bring back the activity/following log!!! What the heck !!!.Jennyx123x4321x12Version: 114.0

DisappointedInstagram use to be better I’m disappointed the “following” tab disappeared and no longer there and you cannot see anyone’s recent activity.Suzi182882828Version: 114.0

Stop it!Its our right to speak up dont silence us #free_palestine.RubakmbVersion: 187.0

Blocking arab sadness🇵🇸 #أنقذوا_حي_الشيخ_جراح 🇲🇦#Save_SheikhJarrah_neighborhood 🇺🇸 #save_sheikh_jarrah 🇷🇺 #Спасти_район_ШейхДжарра 🇹🇷 #ŞeyhJarrah_mahallesini_kurtar 🇩🇪 #Siehe_SheikhJarrah_Nachbarschaft #Sauver_le_quartier_de_SheikhJarrah 🇪🇦 #Salva_el_barrio_de_SheikhJarrah 🇮🇹 #Salva_il_quartiere_di_SheikhJarrah #الشيخ_جراح #انقذوا_حي_الشيخ_جراح #savesheikhjarrah #حي_الشيخ_جراح #لا_لتهويد_القدس #أنقذوا_حي_الشيخ_جراح #لن_نرحل.ArabfairouzatVersion: 187.0

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