Jukebeat Customer Service

Jukebeat Positive Reviews

Marker Bug, but Great Game!I've been playing this game off and on for years. I would give this game an easy 5 stars; however, since I downloaded this most recent update on my iPad 2, I am not able to open the marker tab on the menu. Restarting the app and device doesn't fix it. I would like to switch between markers like the stealth marker, but I simply can't anymore. Other than that, I would love to see Jukebeat eventually contain the features in Jubeat Plus like Challenge Mode and Hold Marker charts. I love this game. I have gotten over 50 EXC's, but this marker tab bug is super annoying. I know updates have halted, but please fix this..Vermillion_gdVersion: 3.6.4

My favorite rhythm game next to reflex beat!I’ve been playing this game since 2017 and just recently played the arcade version I LOVE IT!! Even upgrading my iPad and restoring my purchases was easy. 5 starts 10/10 rating 100% HIGHLY RECOMMEND!! I get the fact that your paying about3-4 dollars for 4 songs. The game is free. You have to actually buy the arcade version. And it is a Japanese exclusive. Plus it costs more to pay for an actual arcade cabinet version than just buying all the song packs! You might be wasting $300 on song packs but if you factor in the cost of an actual arcade version of the game it’s WELL worth it!.Rcr010Version: 3.6.4

Paid content store has been down for monthsDear Konami, This game is otherwise a lotta fun, and I was going to purchase some more music packs but the purchase store and even the redownload purchased items ability are gone. Konami, please make purchased music packs available again and make the music pack store available again so players can download more music! Other than this major issue, the game runs like a charm on both iPad and iPhone. I strongly recommend players to play on an ipad (primarily due to a larger screen). It has more of an arcade type feel with the larger screen. Sincerely with respect, A longtime Konami and Beatmania fan.Enviro-engineerVersion: 3.6.4

Needs an update!The game is great (I play it at an arcade sometimes and was happy to see an iPad version) but there are only three songs available upon download and the store for DLC won’t work. It’s apparently been like this for a long time according to other reviews. Please fix it! I’ll throw money at you if you make more song packs available!.HanmarengVersion: 3.6.4

UPDATE: I like this game! :) Please make your Bomberman game available outside JapanI like this game! It's a bit difficult to play as you have to tap the buttons quickly as the music plays, but still good! The real reason I bought this game was to ask you, please release the Japan-only Bomberman app you've made to western audiences like the United States and Europe. I saw it on the Japan AppStore and i love how it has so many characters and modes and love the vibrant and cool artwork. The game I’m talking about is Taisen Bomberman. THERE ARE NO OFFICIAL BOMBERMAN GAMES ON THE APPSTORE. Please make Taisen Bomberman available for U.S. players like me!.Kirbeh n Prince FluffVersion: 3.6.4

Paid content missing...The game itself is fine, but this implementation is unpleasant. Just downloaded on a new iPad, but the pop music packs I bought on my previous iPad are no longer in the shop to restore, specifically Lady Gaga, Earth, Wind, and Fire, and B-52s. I’ve paid for this content, and it seems to be gone forever now....Alexandra710Version: 3.6.4

Playable again, but boring compared to the japanese version.They seemed to fix the glitches, but it’s very much lacking in content now. Konami, if you’re reading this, please just give us the update to the japanese version. Updating fhis app shows you care about the jubeat fans..Kohaku00 (real)Version: 3.6.4

SadI used to love this game on my iPhone3 7years ago，but now the game screen size didn't match up with my phone screen size, so when ever I press the button, it would think I pressed somewhere else😢.Accelerate centripetalVersion: 3.6.4

Hitting 4 touches at the same time cause the pause menu to pop upLike the title says, every time i play songs like sola or others that involve hitting 4 touch buttons in a row at the same time, it causes the pause menu screen to pop up. Besides that, I like the game very much. Please fix! Thanks!.Complex MiracleVersion: 3.6.4

Nostalgic gameLove this game while back in high school when I'd always visit Japan and the arcades there. This particular game popped up to me. It's dying down because of the 8 circle beat rhythm game but, I'd always prefer this over that ahah.TeddyLolVersion: 3.6.4

It's alrightI can't believe they're still updating this, not a bad game by any means but they should totally put more on the app store.MintVanillaVersion: 3.6.4

Love the game but it needs more updateI get glitches alot with my iPhone X where I select a new look for the button that you need to press at the perfect time crashes when I select a new one..Peezy89Version: 3.6.4

Great GameGG 9 out of 10 would play again also cut song price in half and ad clan prop and saucer pls.Ur Boi ChumiVersion: 3.6.4

My Arcade Favourite!I love Jubeat Qubell, Prop, etc and I love how I can play on my phone! I wish we could play the songs we play on Qubell and stuff.. on here!.SubiesupplyVersion: 3.6.4

No audioApp opens and the game works but there is no audio..Missingnoodles901Version: 3.6.4

Content store downI would like this game, but it has three songs, and the content store is “under maintenance”..Bugz 🧸Version: 3.6.4

It's a Bemani game so it must be good.Eamuse support for Jubeat in America plz?.PlasmapieVersion: 3.6.4

NiceIts good from konami.AR7speedsVersion: 3.6.4

Meh…I’m a rhythm game player. Seeing this game on the App Store made me download it because I thought it would be like a mini version of jukebeat. I was wrong. There’s only 3 free songs and the song store is down almost all of the time. The game crashes so much it gets very irritating. Don’t waste your time playing this and play another verison..Olive is epicVersion: 3.6.4

Incredibly fun game!It's a really awesome game, I'd give it 5 stars if there were more updates to the game such as new Themes and Markers! :D.Marioparty5678Version: 3.6.4

Love the gameI love jubeat the game is pretty and addictive but really almost 5$ for 4 songs pack....-_-;.Anne0524Version: 3.6.0

Great!I love this game.WftcdhvorbushehxtkVersion: 3.5.7

Lots of funThis game is very exciting and the music library keeps growing which is great..Brian122263Version: 3.5.7

Needs more =|The game is very much playable and nice. The responce time is excelent and the judgement is spot on. It really reminds me of the days I spent playing jubeat in the arcades in Japan. However, not all the songs in jubeat are purchasable which made me extremely sad and agitated at times. For example, my favorite song in all of jubeat, 夏祭り, was not purchasable... Quite a number of songs from jubeat ripples were not purchasable... I wish that one day these songs will also come in a song pack!.C411662Version: 3.5.7

FunSong searching is very useful. More non-original packs!.Silver.FeatherVersion: 3.5.7

Jubeat and JukebeatI love this game! I can purchase a few songs from Jubeat as well! I'm so happy about that! But I would like more songs from Jubeat to be available on Jukebeat..1012peaceVersion: 3.5.3

Want some arcade songWish it had a lot of the arcade songs.Oohhhh889Version: 3.0.1

JUKEBOX!!!I played the original japanese version called jubeats, I really hope they bring as much as they can from there through their konami mixes, I am really looking forward to it if they do, I am glad that the American version is also pretty descent already with a few good pop choices to play from.MomeegeeVersion: 2.9.0

The fame us okayI think the same you do its fun but hard.Thomassssss12264Version: 2.9.0

Fun gameReally fun game, songs are expensive though and jukebeat plus has more and better songs. It would be best if we were able to buy jukebeat plus songs and not wait for it to be rereleased. Kinda counter productive.Tagosaku23Version: 2.8.0

NiceNice.LaadyyyyyyVersion: 2.8.0

More songsPlease add LOVE&JOY to your next pack please,.LololmegustaVersion: 2.8.0

GoodFun and challenging game, but I hate having to buy all of the songs. Also, can we get some Metal Gear tracks? I love yell dead cell.CheepdudeVersion: 2.8.0

Great game but Has its flawsKind of annoying if I have to buy songs every time on a new idevice.AyceeBVersion: 2.6.0

More song please~~Need more song like japanese!!! Lots of song I like are in japanese Jukebeat TToTT.Daisy&KelsyVersion: 2.6.0

Good and funThis is the best rhythm simulation game ever, but need some songs for free at least plz..NeoSynkerVersion: 2.6.0

Requesting more song packsThe song directory isn't as extensive as the japanese arcade version and that is unfortunate because I would like to play this game when I'm not in Japan. Please include all the great ones I played in the japanese arcades and I'll gladly purchase them! (Also, I would suggest a "reload purchases" button in case you lose your save data at least you can re-download your song packs.).LivekeenVersion: 2.6.0

Need more songs from jubeatGood game all in all but I played this in the arcade with the Japanese version please add songs from Jubeat ripples Or Knit need more songs all in all.ValiunthiusVersion: 2.6.0

Awesome!!I love this game! I actually first got introduced to it by a friend who let me play it on his ipad, and the game actually influenced my decision to get one myself. It's not the only reason, but it definitely sweetened the deal. I was also already a really big fan of rhythm games, and it's exciting to get a localized version of one that I can play at home! The game itself can be pretty difficult, but after a bit of practice it gets a lot more fun. There are plenty of songs withh easier difficulties that you can use to warm up and improve your skills. It's also nice to see konami song packs with songs from other well known games (there are at least one or two DDR songs that I recognize). The music is addicting! In short, this is a really fun game (though maybe a bit frustrating at first). I play it almost every day!.Eri-tanVersion: 2.6.0

Good, but needs more songs.How many music packs are there in Japan? like 30? We need more.. Anyways, this App will turn your iPad into a portable Jubeat machine. A must have if you are a rhythm game fan..Lame1337Version: 2.6.0

Need more japenese songsJuke beat is a amazing game but the song is not enough Hoping have more konami music pack.JimandsaiVersion: 2.6.0

FunAlways played the one in vancity. Amazing. Cant wait until more songs come out or more like more free songs. So far so good. Just like the actual one in the arcade..SirijieeVersion: 2.6.0

Needs more songs!Jubeat is awesome. We have a machine here in Vancouver, BUT the complete lack of multiplayer and Konami card unlock leaves us with very limited selection of songs. It is INSANELY GREAT to see Konami finally bringing this game to North American market -- although under a different name... Whatever happened to Ubeat? I bought the Japanese version and have easily dropped $150 (them card sellers are making a killing!) on songs. I can't wait for more songs to appear here so I don't need to jump hurdles. Hope to see the songs from test launch to appear on here soon, or have actual launch for us North Americans! PS: Konami, if you get the Japanese songs licensing sorted out for us stuck in North America, you won't believe how fast I'll say "shut up and take my money!".ChiisanaVersion: 2.6.0

Best music game with no real flawsThe title says it all, best music game with no real flaws. What i mean by this is that there is ton of song that should be become available in the future , songs only needs to be purchased once, and song are actually good. The only problem I can think of is that I maybe hard for new player? Maybe?.Ezmusic gamerVersion: 2.6.0

Addiction and friends agree!First and far most for those who are complaining that the song packs are too expensive, just keep in mind that downloadable content on the Dj hero games for the consoles were $7.99 for 3 songs, and the Japanese version of jukebeat is $4.99 for 4 songs, (imagine buying a japanese iTunes card, how expensive that is.) and that version has well over 100 songs! The game is great, I'm really happy to have a local version of this game! I understand the game is new here and there isn't many song packs so I'm not going to complain at the lack of songs, hopefully we will get to play song great. American licensed songs that were on the N.A licensed arcade jubeat! I also really hope you keep the diversity of the music selection like jubeat plus, that's what made the game awesome For the past few weeks I have gone to anime gatherings and "publicized" the game and for the first time I've had a lot of friends and people I don't know give great feedback of jukebeat, I had comments like "it's hard, but fun!" a few of them who had the their idevices downloaded jukebeat on the spot. So that is a great sign of a great game! The reason why I gave 4 out of 5 stars is because of the lack of songs, compared to jubeat plus which has 151+ songs, which I know this app just came out here, but there are a lot of great "konami packs" that can be ported on this version from the Japanese jubeat plus! What are you guys waiting for? Also for those new to the game and think the markers are too fast... Try using different markers! (just a little guide for better gameplay, my treat XD!) I really hope this game becomes successful like it's big brother jubeat plus! And we get to see over 100 songs with great American licenses! (if you Can find away to have cheaper prices for those who cant afford, that be great, but getting license for certain songs is expensive, that's why I don't mind paying $4.99. If that means having awesome artistes like "Martin solveig" or "David guetta" in future song packs (HINT HINT KONAMI!! ;)).ReD-DeEVersion: 2.6.0

I would give three and a half.I enjoy Jukebeat a bit roo much than I think I should. There needs to be more songs to be boughr. The selection is quite lacking as of yet, and I really find it lame that you can't buy songs one by one :( I really hate buying songs pack for 4$ when I only want one song. Still waiting for Jukebeat arcade machines in Eastern Canada..Ji-ChibiVersion: 2.6.0

So hardThis game is the best rhythm game I've ever played. The difficulty requires spider hands and the song packs are a lil overpriced, but it's still great and get it while its FREE.Roflmao73Version: 2.5.0

CoolThank you for bringing jukebeat to North America!!! I think they should add a Beginner mode for newbies like me of course!.07201991Version: 2.5.0

Knit!Kniiiiiiiiiiiiiiiiiiiiiiiiiiit!!!!!!!!!!!!!.GravitydefierVersion: 3.0.0

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Jukebeat Negative Reviews

Please fix App StoreIt’s been years since the game got any support. I had thought it had all closed down but I still see it being advertised on here. I had gotten my new iPads in the past but am unable to restore my purchases from before and it’s very upsetting to see all the money I had used on it go to waste :(.CloverbearVersion: 3.6.4

Abandoned, paid purchases gone.Good game for years. It’s a shame they don’t let you restore in-app purchases anymore. I know many who have money put int song pack purchases but can’t use them after getting a new device. The application should be removed from the apple app store if the publisher is done with it..MouseishVersion: 3.6.4

Used to love the arcade gameI’ve played the arcade game and this is just like it and it is fun, but it is extremely overpriced. It’s about a dollar a song, which is kind of ridiculous and there’s no way to earn more songs by getting high scores or anything. It’s sad that they tried to milk the free to play system so badly because it was a fun game..FartCommanderVersion: 3.6.4

Can’t restore purchases or buy new songsI have well over 150$ into this game and with a new device I can no longer restore purchases or even buy new song packs. Contacting support resulted in being told they don’t know what game I am referring to and to submit a request via the in game inquiry button, which doesn’t exist. I love jubeat and it saddens me to say Konami clearly doesn’t care about overseas customers..StrollisVersion: 3.6.4

Song downloads no longer workAfter upgrading my phone, the app still opens, but due to errors that seem to have persisted for a long time (based on a review from last year), previously purchased songs cannot he redownloadsd and new songs cannot he obtained. So at this point, all that’s available is the demo..RomscoutVersion: 3.6.4

No paid contentI cannot access my paid content, apparently this has been happening for years. Needs to be fixed or refund for all purchases..Spacecowboy34Version: 3.6.4

Great game, but store needs more frequent updates.It's plays just like a smaller version of the arcade. However, while song packs are a bit expensive, manly I wish they would update the store catalog more frequently. Hasn't been an update in ages. Update: Bought a new iPad, and many song packs I’ve purchased cannot be restored. Very disappointing..SlightlymadscienceVersion: 3.6.4

Doesn’t fit the screenThis app is not properly formatted for my iPhone XR. Where I tap and where the game registers my taps are in two totally different spots, making it impossible to play. Seeing as Konami seems to have no intention of updating this app anytime soon, I think it should be removed from the App Store..PresidentDinosaurVersion: 3.6.4

Can’t download purchased packsPlayed this game a whole lot when it first came out and just recently remembered it. Downloaded again and tried to purchase a pack but I can’t download it or restore purchases. I see others have this issue too. Please don’t steal my money and not give me anything of what I payed for.KolejustaguyVersion: 3.6.4

ABANDONED-Download Jubeat via Japan App StoreStill my favorite music rhythm game on iPhone- sad that they abandoned it -shame on Konami Luckily kept my downloads on my old iPhone 7 The Japanese version is playable in 2021 - and the UI is Very different - but playable for sure - give it a go and make that Japanese account.PadidlydooVersion: 3.6.4

Unable to download more musicUnable to download more music.GalanhuVersion: 3.6.4

TheftI’ve spent purchased every single music pack available for this game, and I now no longer have access to my purchases. This issue has persisted for months, and Konami has shown no interest in fixing the issue. Refund my money or restore my purchases, please..Abilash!Version: 3.6.4

Doesn’t work iPhone XR iOS 12.1.2Loved the original arcade game and was super jazzed to find the mobile version, but there’s no way to calibrate the touch in the grid screen and everything is really off, so it’s literally unplayable for me. My boyfriend managed to play on his iPhone 8+ without issue though.Olivia478997Version: 3.6.4

You get 3 songsYeah I see why this is so low rated. You get 3 songs and the shop doesn’t work. You’d think Komoney 🤑🤑 would jump at the chance to provide paid content but this is a first for me..JTRTHVersion: 3.6.4

Doesn’t even work properly lolI have songs purchased for this game and I can’t access them because the store is indefinitely down for maintenance. Thanks Konami!!.NoHomeTimelineVersion: 3.6.4

Out of service for US versionCannot download the music that I have bought because it’s under maintenance for year.ChatGPT-4.oVersion: 3.6.4

Where is my music?I have been waiting for this game for many years, now I finally got an iPhone to play it, but u told me that the US market is abandoned?😭.Peter pAaaVersion: 3.6.4

Can't download previous purchasesSad. I bought this on my iPad awhile back and recently got a new iPhone. It refuses to let me redownload my previously purchased song packs..MorriekinsVersion: 3.6.4

Doesn’t work on my iPhone XR 12.4The touch screen can’t be recalibrated so I literally can’t play the game, it either read the inputs wrong or just doesn’t at all when I play the game..GeoGodzillaVersion: 3.6.4

It’s not working on an iPhone 11It doesn’t work at all. I payed over a 100 bucks to get songs... first the songs “expired” and for 2 years now the app doesn’t work at all..HoneystringVersion: 3.6.4

Do not purchase!Cannot re-download purchased packs after getting a new phone. No tech support is available to help..Aaaaa!!!!!!!Version: 3.6.4

Abandoned for years!The US version of this game has been abandoned for years. I still love the game, but Konami is only caring about the Japanese market, like usual..BLueSSVersion: 3.6.4

This app has been abandoned for long timeLook for something else. KONAMI doesn’t care about US version of Jubeat anymore. So sad to see my favorite app is dying like this.Sword of the occultVersion: 3.6.4

Can’t restoreFinally got a new iPad so I can play this again, but you can’t restore old purchases. What a waste of money..Cherry AceVersion: 3.6.4

Litterally unplayableI enjoyed the game 3 years ago but on the new devices the touch areas are way off the squares so you cannot play the game unless you train yourself to know where to touch the screen. the boxes are 2+inches away from where you need to tap.GobigirlVersion: 3.6.4

DLCPLEASE PLEASE FIX THE STORE AT THE VERY LEAST. I want to be able to redownload my dlc on my other devices. Maybe even purchase other packs too :(.Lukesky444Version: 3.6.4

No SoundI just downloaded this app and there’s no sound at all. Why?!.Whispers90Version: 3.6.4

Lost $70 worth of DLC after switching devicesIs the store ever coming back??? Unbelievable..Saint AlkerVersion: 3.6.4

Great game but abandonedKonami plz, at least let us purchase songs.FloatingElkVersion: 3.6.4

Broken in iPhone XRThe buttons seem to be off on the iPhone XR - you have to hit above the box to actuate it..Joe DunckoVersion: 3.6.4

I can't connect to the store.I can't use the store. Please fix it..Lovely sekuVersion: 3.6.4

ScamPurchased a music pack, can’t download or restore my purchase..Fickmann_zVersion: 3.6.4

Fun game but overpriced4$ for 3-4 songs? Are you kidding me? Im only giving this game 2 stars because paying 4$ to have access to 7 songs is absolutely ridiculous..MattskvVersion: 3.5.3

Release IIDX Ultimate Mobile while you’re at itWe know Jubeat’s been updated and still receiving them updates in Japan..SheyseiVersion: 3.6.4

Eh....Figured I'd try this game as I love rhythm games. but this game obviously has not even been tended to for years. it's painfully obvious with the UI interface. looks so old. their store isn't even online anymore. don't understand why this game is even still downloadable in 2022. if it's not going to be maintained. might as well take it off the app store..Vancity.olympics.2010Version: 3.6.4

Doesn’t work on XrTapping pads are extremely off and cannot be fixed by setting the tapping range.Sir McNeilVersion: 3.6.4

:(It sucks that they only give you 3 free songs and then you have to pay for other songs you want. It’s a great idea for a game but honestly disappointing.ItbeepaulineeVersion: 3.6.4

A reason why Bemani has failed here.$4.49 for four songs, with at least 50 song packs to buy? I want to play jubeat but don't have deep enough pockets to enjoy this far inferior experience to an arcade cabinet. If only Konami were actually smart with American Bemani releases....Vennyscool911Version: 3.6.0

Needs more modern songs!!!!!Sick of all these oldies!!!!.O0moo0oVersion: 3.0.0

GreedyTaito will give you over a dozen songs for a dollar. Konami gives a free game with a half tutorial worth... then $4 for 4 songs? Really? I can't do anything else with these, but they're as expensive as iTunes store tracks and most of it is just in-house game music! It's sorta fun I guess, but even as a 14-year fan of beatmania, I'm not about to go that far just for a few forgettable tracks..DojoMojoMofoVersion: 2.6.0

Expensive song packs4 songs for $4. way too expensive..VdingVersion: 2.5.0

OverpricedFun, but song packs are 4$ for 4-5 songs. Sorry but that is ridiculous..TremisVersion: 2.5.0

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