Smoothie King Customer Service

Smoothie King Positive Reviews

Terrible Rewards System, Good for only Ordering AheadThe app says that if you order through the app you get points. The points are automatically used and you don’t get to choose when to use them. On top of that, the points are used on coupons that you can never use. The life span of that coupon as soon as you unlock is the literal time you unlock it. Let’s say you order at 3:27 pm through the app, if you have enough points it “gives” you a 2$ off your next order which expires 3:27pm that exact same day. Don’t expect to use their reward system except if you want them to spam your email with promotions even if you have achieved their “Champion” status. All it’s good for is it’s main purpose of ordering ahead..TwintwisterVersion: 4.5.3

Order Ahead Option Only Good When People Show Up For WorkI wonder if openers could have the ability to switch on the app when they are ready to start taking orders. I’ve found out the hard way (a few times) that you can order and pay ahead and then show up to a closed store. Smoothie King won’t refund in these situations so you go on to purchase another breakfast somewhere else, double dipping your emergency breakfast fund and putting you behind schedule. Then you have to go back another time and explain the situation and find proof that you ordered them, totally putting the burden on the customer because someone didn’t show up for their shift a week ago. I gave 3 stars bc it is super convenient when it works AND when the employees unlock the door so you can come in and pick up your online order rather than waiting in the car line as if you didn’t order ahead..This name is taken, celiaVersion: 4.6.2

Can only order one….I find the app overall convenient, as long as I’m only ordering for myself. Unfortunately, I have two daughters who also love smoothies, and one of them loves the smoothie I order. The app does not allow me to order more than 1 of any type of smoothie. For example, I enter a 32 oz smoothie for myself and add to cart. I go back to add another of the same type of smoothie in another size and I’m only given the option to update my original order for that type of smoothie. I can’t order an additional one. So my 32 becomes a 20. I can only order multiples of exactly the same thing. My 10 year old doesn’t need a 32 oz Hulk Smoothie. 🤷🏼‍♀️ Would love to see this corrected so that I don’t have to do multiple orders. At the moment, I was wanting to order for delivery since I just had surgery, but it will require 2 orders- and only one of them will meet the delivery threshold..Sarfar82Version: 4.8.0

Ordering OnlineI enjoy the convenience of ordering online and I definitely enjoy the smoothies. The ease of selecting an item online in the contactless pick up is wonderful. However, I think when a customer orders online they should get their orders before someone that walks in afterwards. Case in point, I placed an online order while sitting in the parking lot. Then, a few minutes later, I watched a customer go inside to the counter and place their order and they received their order before I did. This is happened to me on two separate occasions. Once I went inside to let the employees know that I was waiting on an online order they appear to prioritize things at that time..Momof 3!Version: 4.6.0

Has Potential to Be a Must-Have AppI love the design of this app, but there are a few areas that fall short for me. 1. The reward system itself doesn’t drive consumer loyalty. Smoothie King needs stronger incentives. 2. Emailed offers (which begin to arrive in your inbox after you’ve registered on the app) do not include instructions on how to redeem the promotion. I supposedly have a free 20 oz smoothie calling my name… how do I claim it? And what would prevent me from showing the cashier the same email over and over if there are no disclaimers or fine print? 3. Most frustrating of all is not being able to schedule an advance order during closed hours. I have to place my order during my commute if I want my order to be ready to pick up on my way to work in the morning, which is highly inconvenient. I love Smoothie King. I see value in an app rewarding customers for their loyalty and the ability to pick up your order without the wait. And the smoothies are delicious and nutritious enough to keep me coming back. For now I only plan to use the app to have an in-depth look at the menu as needed. If a few tweaks were made to strengthen the overall functionality, this would be a must-have app..Emily FellerVersion: 4.6.1

Pickup option great. Delivery option terrible.I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup..Angelalynn79Version: 4.4.1

Terrible AppAlways gives me errors that the ‘network is down’. Nearly every day I can’t do something on this app. Today’s frustration was when trying to submit feedback about my order experience, I got an error that the network was down. I tried 10 times to submit feedback using WiFi and cellular. I’ve been using this app nearly every day for 6 months, performance has gone down hill. Also will randomly erase my order history so I have to manually build my smoothie again instead of simply reordering..KikiKramerVersion: 4.3.2

Needs Nutritional InfoI recently downloaded the Smoothie King app and I must say, it has been a game-changer for me. The app is easy to use and navigate, making it simple to order my favorite smoothies on the go. The option to customize my order is fantastic and the app stores my previous orders for even quicker ordering. One minor suggestion I have is that the nutritional information for the smoothies should be added to the app. Currently, users need to visit the Smoothie King website to view this information, which can be inconvenient. Having this information easily accessible in the app would be a great addition and would make it easier for users to make informed decisions about their orders..Swiss FandangoVersion: 4.8.0

UX tweak neededIf a particular smoothie king doesn’t allow tipping through the app the option shouldn’t be available. Compounding this UX issue, any coupons that were selected are then “removed” so it is necessary to exit the checkout screen and go back to the coupon selection screen - where it shows the coupons are still selected!!! Then user must go back to the order screen (order is still in cart) and only then the coupons are applied. Also if tips aren’t accepted an error message is generated, yet the user is required to manually remove the tip percentage amount. One more thing - this location does actually accept tips n credit cards IN PERSON, but not when ordering through the app….JB Loves homesVersion: 4.7.1

Works well, though mild bugsAlways works and easy to use, though it would be more convenient if you could look at and toggle rewards while ordering and not just at the main home screen. When looking at rewards, you have to wait for the animation to stop in order to browse rewards. When customizing, you someone's have to collapse/expand the sub-menu in order to make a selection. Past Orders only shows one or two instead of the last several, and not always the most recent orders. All that being said, I use it at least 1x/week with ease, now that I know how it behaves with all of the above....RippTheVikingVersion: 4.8.0

Missing a couple of itemsOverall the app is great and easy to use, but it’s missing a few things which would make it excellent. The app needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in the app. It’s nice to be able to put an exact number on that. Also, the app has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this..TallkennyVersion: 4.4.0

Great way to skip the lineThe app is pretty easy to navigate and begin working with quickly. Make sure to check to see if your rewards are toggled on (red bar not gray) before ordering. Some items don’t seem to be available to add using the app (I.e. sweet strawberries) but otherwise a great way to order and pay. All that’s left is walking in to pick up order. Just remember it still takes some time to actually make the smoothie, so don’t order in the parking lot and expect it to be ready in like 2 mins. I order when I leave the gym and by the time I get to my store (usually 5 mins) it is ready..DregregoryVersion: 4.7.1

Good app, worth the rewards. Weird glitch thoughLove this app, it’s a real necessity if you Iike smoothie king, you save a bunch of money and the process for getting a smoothie is made much faster. However, since this new app has come out, I cannot place an order for pickup due to a weird glitch where it keeps saying I can’t place an order because my reward isn’t valid…but I didn’t even have any rewards to redeem. I tried erasing and restarting the order, restarting the app, trying multiple times, nothing worked. So for now, I have to get a smoothie, save up rewards so I can do a pickup. Real bummer.._SaladAss_64Version: 5.0.4

STOP SHOWING SO MANY ADS!!!Does the app function? Yes, sometimes it is down or is so slow it’s better to just go to the store and order but the big issue for me is the ads that pop up. For example, I was in the middle of an order and suddenly that was interrupted with an ad for Smoothie day, which kicked me back out into the main menu. Every few seconds I would have another ad pop up for a different smoothie deal and then get kicked back to the first page. Just have a banner on the first screen..Bojak90Version: 4.7.1

Pleasantly Surprising!I drove past the local smoothie king every day for FIVE years before my husband and I decided to stop in. No regrets! We started out with the Pineapple Smoothies - SO good! One order we picked up the wrong order - it was the Hulk Chocolate…one sip and my husband was in love. He orders them once a week. My favorites are Pumpkin, Hulk Chocolate, Matcha, and Angel Food. Really, you can’t go wrong…they have a flavor for everyone and they’re all incredible! If you download the app you’ll get points for every order - the points add up to $2.00 coupons. The best part is they let you use as many $2.00 coupons towards one purchase as you want. For example: My husband and I went a little Smoothie King crazy for a few months and built up six $2.00 coupons. I was able to apply all of them to an order and get our smoothies for free! Love Smoothie King! Recommend them to everyone!.(Rosered)Version: 4.8.0

Free Friday upsize a lie!I order the 20oz smoothie everyday, for $6.79. So on Fridays, the ‘ free upsize’ should also be $6.79 for a 32oz. Nope! Every Friday, I’m charged $9.28 the price of a 32oz smoothie! What happened to the free upsize? Why am I never charged the same price for the 32oz that I pay for the 20oz on Fridays?? I ask the clerks, they have no idea! Or they tell me if u use your app it comes off. Well I use my app, and $2.00 comes off, but it still isn’t the price of a 20oz!! This’ free Friday upsize’ is a lie & a scam to get customers to spend more money! Very disappointed on Fridays!.Lizdaughter1Version: 4.8.0

Nice app but some additional features would be niceIt’s a nice easy app to use but I wish it had voice control or ability to use Siri or microphone to put in order in app or Siri capability to say hey siri order whichever product with whatever enhancers etc at whatever location. I have to pull over after leaving home to put the order in because i leave home before my closest location opens so the app won’t let you enter the order before the location opens..Petite addVersion: 4.6.1

ReviewI love the staff at the Smoothie King I go to. They are friendly and professional. Although, the Corporate office of where they control rewards point for the loyalty program is a scam. I have asked for a live person to call me and explain why my points keep being taken away. I should be at Champion status by now, but they prevent this from happening. Do not worry, I am going to post my e-mails I have sent on the IG page. You may discredit me of what is rightfully mine, but I will not let you get us all..FnrobinsVersion: 4.5.3

Snatch your Tummy Back !I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King!.JordanTaylorArtVersion: 4.3.1

Need to change locationThe app defaults to the location closest to my house, even though it is in a shopping mall that is not open when I leave my house in the morning. I have never ordered something from the mall location. Yet, every time I want to place an order, that location appears and I have to change the location. The app is also slow and I often get a message saying try again. It is frustrating to use this app..OSH PARKVersion: 4.5.2

App and Website Userface Glitchy/IncompleteI would give five stars as my mom loved her smoothie-strawberry banana with electrolyte supplement but, the company’s online and app userface is subpar. I installed the app after purchase and the FAQ says you can get credit for rewards points with a receipt but, there’s no option in the drop down as was mentioned in the FAQ. Also, I went to buy a gift card through the website and the link wouldn’t work. These are issues for the next upgrade bug fix, I suppose..LbanonygrlVersion: 4.8.0

Pretty convenientApp is pretty easy to use, and quick, and I use it a lot. But on this last order, it only had one order in my order history. Where did all my orders go? Also, I may be missing a step, but I’d like if it would know that I always go to the same location, so I don’t have to keep choosing the location every time. It took me a while to learn how to use my rewards. They made it more obvious and it helped. I really like that I can choose to sub things in my smoothie..MomOfSiddieVersion: 4.8.0

One of the Best around!This is definitely one of the best Smoothie Kings around. I have been coming here for a few years now. Not only is the staff friendly and always on their A-Game, they work diligently together to keep the customer happy! Oh and they are one of the few stores to get my complicated Vegan Mango Kale smoothie right, this is why I will literally travel from any part of town to come here. And let me not forget the manager Savannah who is a complete sweetheart..Cute FruitsVersion: 4.7.1

Easy but in need of one thing!It’s an easy app to use with lots of great options. Smoothie King is always my go-to smoothie place. The ONLY thing with the app I would say is, sometimes it’s difficult to navigate back from your basket to do something and then find your way back to your basket. It would be better to have the basket symbol in the top right corner at all times so wherever you are on the app, you can always get quick, easy access back to your basket. Apart from that, it’s great..Liuli79Version: 4.8.0

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Smoothie King Negative Reviews

Discounts NOT GREAT…here’s why!I use your mobile app out of convenience to order ahead. I saw a discount that was ‘Buy 2 get the 3rd one free’ with some minor stipulations as to the size of the smoothies. The discount was to expire the next day so i wanted to order for me and 2 others. Followed all the stipulations to get the discount of the 3rd smoothie to be free and it did not come out as free. I instead got the lower discounts applied to my order instead of the better discount/deal being applied to my order. If this is how you have people use your app you should not be offering a 3rd smoothie for free deal. A value that is much greater than the other deals that were applied to my order! While on my way to the store I called the store and asked them to cancel my order just so i can re-order without any other deals applied. The employee told me it didn’t even pop on her screen yet and she already had 5 orders ahead of me and i would have to wait 15-20 minutes before she could even cancel my order. I got to the store and she said she had not had the chance to cancel the order yet so i waited inside the store. Again, the inconvenience of it all because your app does not apply the best deal first. What should have been maybe 10 minutes was more like 30 minutes because of the wait and hassle of the app..Shurfire032000Version: 4.8.0

App. needs work, bigtime.I like Smoothie King quite a bit, but I find the app. quite complicated and unintuitive to use. Number 1) there is no “Cart” button. There have been so many times I started an order, went back to look at the selection of Smoothies, and then couldn’t figure out how to get to the Cart! Number 2) I once selected to reorder an old order from the app. I hit the submit button and nothing happened that indicated I made the order (i.e. no confirmation or e-mail). I checked the order history and didn’t see anything. I subsequently manually entered the order in the app. and subsequently received an e-mail confirmation for my manually entered order. When I showed up at the store, there were 2 orders with my name on it. Long story short, the “reorder” was from a previous web order, which picked up on the app. I tried to explain the situation to the store clerk who didn’t know what to say. I showed her my pending credit card transactions, one of which was “Smoothie King” and the other which showed “Level up Smoothie King”, both of which was done through the app.! I decided it really wasn’t her fault the app. is terrible so I just took the $40 worth of Smoothies when I only wanted $20 worth of Smoothies! Grrrrrrrrrrrrrrr!.Johnny Tang 75Version: 4.6.1

REFUNDS WAS NEVER GIVEN BACKI tried doing a delivery order and was never followed up with the situation of the store in my area. Which was they where on low on staff, but my ordered was confirm. We waited almost 3 hours for door dash to take our ordered but to call and say they never had our ordered after we called again and ask what happened when the delivery driver said it was coming. (Then cancel ordered) Instructions on smoothie king app says to call the store. We have called multiple times and finally but nobody picked up. Finally we decided to drive to the stores location but to realize they had a sign that they are open but we have to “order online due to low staff”. We are stuck in the situation of not being able to communicate with the store. In person and through phone. Because the front store was lock. We emailed our situation through smoothie king website. They have followed with our situation and have ask for our confirmation ordered but they have not given our refund back. I use to work in food and beverage, including smoothie king. Taking online orders can should have a cancellation button but they just take your money and left you on read for weeks.SheldonfoshermanVersion: 4.7.1

New app design makes it actively difficult to buy smoothies.When this app updated to its new design, it did not carry over any of my information, even after logging back in. I lost my rewards, gift card, and “recently ordered” option. I order the same thing on the same day every week which used to be incredibly simple and only required hitting a couple buttons. Now, I have to scroll through ad after ad for their newest smoothies that I do not want to find the only thing on the menu that I care about. Then, since the app no longer saves my information, I have to re-type in payment info every time. Because I have an older phone, the screen sizing is wrong and there are some buttons within the app that I can’t even click. I used to frequently order from my local smoothie king, as it was one of the only things I could muster the appetite to eat in the morning, but now I have not ordered from smoothie king in about a month because every time I try, I get frustrated and run out of time before I have to leave for work. The only reason I can think that the app changed was to make us sift through more menu options in hopes that we will spend more money, but it had the complete opposite effect for me..Person1234098756Version: 5.0.6

Devs and UI Designers Should Be FiredThis app has a number of unaddressed bugs, a difficult to use user interface, and missing features. Who designed this mess? 1. Bug: When adding a previous order and removing a single item from the order the item removed is incorrect resulting in my order being fulfilled incorrectly by the store. 2. Features: There should be a way to save favorite drinks and orders in this app. There is no way to do that. It barely remembers what I ordered last time. Sometimes that doesn’t even work. Modifying a previous order results in incorrect order fulfillment (see above). 3. Design: The UI is atrocious and slow. This app always asks to find the nearest store. It should remember my favorite stores and not have to start over. It requires too many button presses to get to a product selection. The color scheme of the product options is horrible and takes me 5 minutes to find one Ingredient in the myriad of options. Starbucks knows how to design product customization options. Please use them or Chipotle as a model to design a good UI. Fix the confusing color scheme in the product customization list. Also there are ingredients that the store has that are not listed in the smoothie product options (e.g., raspberry). I summary, please fix this app. I can’t believe anyone even uses it. It’s incredibly frustrating and wastes my money by ordering the wrong thing!.Nm0nVersion: 4.8.0

Worst app everThis is by far the worst app I have ever used. I have used it countless times over the past two years. It is extremely slow to pull up the main menu. It rarely remembers my past orders. If it does remember my past orders there’s only one or two past orders that appear. If I click to order again multiple times it tells me that the menu item has changed and I need to re-add from the menu. To which I order the exact same thing - no menu item changes. If I am able to add a previous order then I am unable to make any changes - say remove a smoothie or add fruit or whatever. Today I only had one previous order showing. I added it to cart and in the cart I tried to remove one of the two smoothies that were from my previously order. “Error. The merchant has updated their menu Please re-add your items before continuing”. AWFUL AWFUL AWFUL. I don’t know why I keep coming back to it and really not sure how this app gets 4.8 stars..TC from CLTVersion: 4.6.3

SO MANY BUGSThis is the buggiest food app I have ever used, and it’s been like this for years! The app has just continuously sucked and it makes so difficult to order. One time my points in the app went down to -50 after I used a reward. The cart section of the app is where most of the trouble is. God forbid you try to add two different sizes of the same smoothie to your cart, the user literally has to figure out a workaround for things like that. And if you manage to get those two different sized smoothies in your cart, good luck making any changes. The app does not properly register which smoothie your are editing, and will apply your changes to a different smoothie. I frequently will have two small hulks and one medium hulk in my cart, will try to delete the medium hulk, and the app will delete my two smalls instead. That’s a regular occurrence for me and has caused me to order incorrectly or order more than I needed. This app is seriously infuriating to use..AmemedabVersion: 4.8.0

New App Upgrade is Horrible!I have had so many issues with the new app that it’s so irritating, and I’ve lost a lot of money on my visits over it. I go to Smoothie King every single day and spend at least $25 and I am unable to order my usual smoothie that I get, it says unavailable on the app and then it’s available in the store so I can’t order ahead. I also am unable to load my rewards from before. I also lost all my rewards when they updated it, and then it says these rewards are only available in certain times and that hasn’t been the case if I order at the window. There’s just been so many problems with it, and now I keep having to order at the window and lose rewards. It’s typically wouldn’t matter and I’m not a cheap person but when you go every day somewhere and spend thousands of dollars I would expect at least to get a little bit out of it. I’m VERY disappointed, I’m not sure how much longer I’ll be a customer..JettDashVersion: 5.0.6

The worst app I have ever encounteredI have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through the app loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually the app will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close the app and even restart my phone many times. Eventually tried to redownload the app entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but the app has been so consistently terrible for such a long time I don’t know that I will continue business..ItzGuMMiVersion: 4.4.0

NOT user-friendly.Very poor design and NOT user friendly. The app is not smooth at all. The rewards are not redeemable when you have credit added to your account. You can’t choose to pay with cash through the app (paying in store when you get there like you can with the Domino’s app). If you have added credit to your account, you can’t choose to save your credit and pay with your credit card at checkout. The app forces you to use your credit on the account. And even though you’re a member it will still charge you the $1 to upsize on Friday when it’s supposed to be free for members. If you have selected a “favorite” location, it still makes you search and click that location all over again every time before ordering. Many things to fix this app. I wish smoothie king would use the same developers as Chik-Fil-A or Domino’s for their app. It would make for a better customer experience!.TexasmoothieVersion: 4.8.0

Absolutely annoying UXI love Smoothie King, but I hate using their app. I’ve been a long time user of the app and continuously hope for improvement, but it seems to get worse with each update. The app has always been difficult to navigate and now my main frustration is the search tool isn’t available. Now, I have to peruse each section to find the smoothie I want. Maybe I’m not looking in the right place, but if there is a search function, it definitely does not stand out. My secondary frustration is the difficulty I have whenever I have to login, reset my password, or verify my email - essentially any account maintenance function. There are numerous chains that allow you to remain in-app to reset these items and also offer the ability to reset via text instead of email. Smoothie King’s emails also often have a delay, leaving you to wait longer than necessary to handle these items..JumzeeeVersion: 5.0.6

Worst client experience for relaunch of appPoorly tested app, preventing customers access back into app. Must delete old app and lose your existing pw for starters. Cannot use pw recovery on site, app never sends new link and no it’s not in your trash or junk bucket. Could not use my existing email to create a new acct b/c it was already used. Spent 3 weeks deleting app and reinstalling trying to try to get back in. Time is money for me and standing in line isn’t an option so SK lost sales. Developers provide no instructions to work around their poorly tested launch. Finally today (6th install) it would allow me to use my email to create an account. Thank goodness these fools didn’t lose my acquired points etc like I was expecting for going through the new acc setup. However the $3 coupon that was presented to me today didn’t work. Hey SK, find a better developer..Disappointment44Version: 5.0.6

Absolutely corruptI’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us. Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points. She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that. Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.” When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app. So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment. Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities..Jezz74Version: 4.5.0

This app is so badMonths of frustration with this app led me to write this review so hopefully they can make some changes. I get Smoothie King weekly because I love it, and the idea of having a rewards system and ordering ahead is awesome, especially since the location closest to me always seems to be running very slowly. But every time I use the app I get various errors that oftentimes don’t make sense. The app only remembers my past orders sometimes, which in theory is not hard because I get the same thing every time. But when it does remember and I select re-order, it tells me the store has a different menu or the pick up time is unavailable. Additionally, unless I have blazing fast internet wherever I’m ordering from, the load time from screen to screen is abhorrent. Please make this app better..Beneficial89Version: 4.6.3

Absolutely not a 4.9 out of 5I find a very hard to believe that this app has that many great reviews. It has, for years, been the worst app I have to endure on my phone. Most of the time when I went to open it it says I need a new password even though my password, for it has been saved in my password keeper. That happens a lot! I lost all my rewards, because there was a graphic over the button that prevented me from claiming them. And add insult to injury, apparently they’ve made changes and you can’t even search for what you want on the menu. You have to scroll through every Flippin item until you find what you’re looking for. I don’t know who hired these IT people, but you’re not getting your moneys worth..EnshutchVersion: 5.0.4

Messy. Messy.Man I really love going to Smoothie King. Huge servings and everything I need being for options. But this app? A tragedy. The rewards? Never seen em. The website says I’ve spent over $60-70 in the last month or so but the app says they’re excited for my first purchase?! Not that I care that much about rewards but considering I only like to get 40 oz drinks it’d be nice to actually accumulate some anyways - since it is promoted. I don’t even know how this can be fixed. The app itself freezes any time I try order on it so I can’t even test it I’ll get purchases counted via the app. So overall it is trash and I’m going to test out Tropical Smoothie app to see if it’s better. They don’t offer as large of options I prefer but false advertising ain’t cool..Tun2018Version: 4.5.3

Need time estimateThe app works okay, but too many times I have ordered & driven to the store only to find there are six or seven orders ahead of mine. Since the app can’t tell me if my order will be ready in five minutes or thirty, I have to call the store anyway to order. So it makes the app not too useful. The new app is even worse than the old one. For one thing, they make you upgrade the app, and with the new app, I have to re-enter my credit card and everything. It’s like I never existed! And entering the credit card is incredibly tedious since they bring up the tiny little keyboard, instead of the numbers only keyboard. Good luck entering all that correctly..DadInDallasVersion: 5.0.7

Annoying ‘features’ in this appThe app remembers my favorite store but I have to select it and then confirm it each and every time. I’m sure there is a reason but it is annoying when trying to quickly order. Also, the fact that there is a heading ‘Past Orders’ and it is ALWAYS blank or empty for me is crazy. For a while I was ordering through the app weekly and the same two things every time. Yet the app doesn’t keep track, then removed the heading. The app is also a bit slow compared to other apps once you’ve place the order, waiting for it to actually accept the order. Some work needs to be done in my opinion..Caffeine DeficientVersion: 4.8.0

Miss the old app…I have feedbackNot a fan of the new app. When ordering, you have to scroll through all the categories to find what you want. In the old app you could search by name of smoothie. It was so much faster. The old app also let you store multiple payment methods. Finally, it was easier to find different Smoothie King locations on the map in the old app. The new app is a downgrade in my book. It’s also glitchy. in a few weeks, I’ve had the new app, I have gotten frustrated with it, given up, and foregone ordering. If the app was more user-friendly, I would have made several more purchases lately. I’m a champion rewards member, so I do get SK pretty regularly, and this is all just annoying..Mrfw1986Version: 5.0.6

Can order when store hasn’t actually openedThis issue is over an year old. There are other reviews about this. You can place an order when the store is suppose to be open but the employees haven’t arrived yet. You show up to pick up your order and no one is there. And to add to the hassle, the store can not issue you a refund and the app will not issue you a refund. You have to go back to the store when it is open and prove what happen. This has happened twice to me. It is a major flaw with this app. I gave two stars because it is awesome when it works but an major inconvenience when it does not work..Mom of boys 3Version: 4.8.0

Clinton, MS LocationI recommend sending a shopper to the Clinton MS location. The never have the ingredients for the smoothie bowls. It always has this sort of odor in there I can’t describe. I placed an order online, get to the store and no bowl. I was greeted, it’s a friday and HAVE to have my bowls every morning. When. I was told there were no ingredients I didn’t get ask if I wanted something else, or offered my points, NOTHING! Not only I had to wait until Monday to get my money back because the manager did not know how to process refunds. I know this is not the way Smoothie Kings take care of business. I know this because my family love Smoothie King. I will not return to that location or recommend anyone to go there..Clinton MS SmoothieKingVersion: 4.8.0

Worst Food Ordering App OutThis app has been getting progressively worse for the past 4 months. It’s slower everytime I use it. It’s now to the point where I can’t even use it. I just spent 15+ minutes trying to order through the app, but I had no success. The app does things like taking forever to go to the next page once you click on something, getting stuck in the loading phase, kicks me out of the app, or when I get to checkout, it sends back an error message. The app needs to be reviewed, edited, & updated. I haven’t been able to order on the app because of these problems for the past 5 weeks..NinetninerVersion: 4.6.1

New app update is awfulI picked up an order and was told I had to update my app to receive the points. They said I could upload my receipt within 48 hours once my app was updated. After not being able to sign in with my old account, I tried the “I forgot my password” method several times and never received an email to reset it. I eventually gave up and created an entirely new account, abandoning all my previously earned points, and it still won’t let me sign in. I have verified my email, restarted the app and my phone, redownloaded the app, and still nothing. All my points are gone and I can’t even login to the app to start over. It’s incredibly frustrating..Brooke125Version: 5.0.4

Location IssuesI ordered using the new update after having no issues at all with the old update and location. I made the order sitting in the parking lot of the Smoothie King I desired to go , And it sent it to the wrong location. I figured that time that I had made a mistake, so the second time that I placed an order, I made absolutely sure on the map and with the address that I was ordering at the correct location. The exact same thing happened. They are 4 miles apart so it’s not very hard to distinguish the two locations, so I am sure at this point it’s not a personal issue..DavidclabarrVersion: 5.0.6

App StinksThis seriously has to be one of the worst ordering apps out there. I use apps to order ahead all the time and have never encountered a more confusing and dysfunctional one than the smoothie king app. Its just backward and so annoying trying to sctually order something. Take notes from Dunkin, Starbucks etc. as to how to properly design a functional spp. My biggest complaint is even as simple as not being able to use money on my gift card along with a healthy reward coupon . . . seriously. Its almost like they are trying to get me to not buy smoothie king. Shouldn be this difficult to design a well thought out, organized app. So frustrating..Jfred20karateVersion: 4.8.0

RewardsWhen trying to access $2 discounts you have to swipe up to take advantage of the offer. The app does not allow me access to this feature. Therefore I am unable to get the $2 discount. I am a Regular customer and it is frustrating not to be able to use the feature. The staff has tried to help but were not successful. Management apparently does not know how to access the reward and refuse to give me credit. I’ve asked for help through email. The answer did not tell me how to unlock it. I have tried to delete the app and repurchase the app. I have turned my Iphone off several times. My efforts have been in vain. I Am Not Happy!.Jammo3407Version: 4.8.0

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