Taco Bell Fast Food & Delivery Customer Service

Taco Bell Fast Food & Delivery Positive Reviews

Works Great NowLogging in and ordering off the app is easy and user friendly. Once the order is done is where the problems begin. First notice (on the progress bar above order) from the app is your Taco Bell order has been received. The second notice isn’t always true. It says “our taco wizards have started working on your order”. Nope! I’ve placed 3 app orders and only one was being prepared like the app said. When we arrived at the Taco Bell to pick up our other two orders no one was working on our order. No one was at the cash register but when I could get one of their busy employees (not a dig, the employees work hard) to take notice they said the order was still at the cash register. How? The app said it was being prepared. We Paid in Advance. Why is our order being treated like one ordered in store? It should go to a screen of one of their “taco wizards” if ordered online. Not a vacant cash register. Hardly anyone at this Taco Bell uses cash. When the app and the store get on the same page it will probably be a five star app. *****I received a response from the developer. They didn’t read my review correctly because the first thing I said was “Logging in on the app and ordering is easy and user friendly.” ****UPDATE Whatever problems the app had seems to be fixed. No problems the last 3 times I’ve ordered. Gets Five Stars!.BlueoysterdvpVersion: 8.65.0

Used to be one of the best ordering appsAbout a year ago I started using the Taco Bell app 2-4 times a month to order ahead and I was surprised by how great it was. Easy to log in, menu was laid out intuitively, the checkout flow was pretty good and I could favorite items I had customized to reorder later. Over the last six months the app has been going downhill. The menu now has a loading wheel anytime I go between menu items or go back to a category. Something changed on the backend and it now takes way longer than it should to navigate around the app because the loading wheel pops up as each screen loads. The login used to be one tap for Sign In With Apple, now when the app logs me out it is multiple taps to log in with Apple. Checkout has gotten slower as well. I pay with Apple Pay and I have to tap 3 or 4 times to just pay and then there is a 20 second loading while my order goes through and I have to keep the app open as it does this or my order doesn’t go through. What happened? The app was great and now it is clunky, slow, and too many taps per action. Also, I can apply a reward from the rewards screen but when I’m viewing my cart I can’t see what rewards I have and I have leave my cart and go to my rewards screen to find out if I have anything to apply to my order. Six months ago I would have given the app 5 stars and now I give it 3 because I like how intuitive the menu is, but now so much is working like a 2 star app..Bummed it won’t workVersion: 8.71.0

Convenient, but some fixes are NEEDEDI like the app due to its convenience, but there are some issues that need to be fixed. and i know it’s not just me because i’ve seen other ppl having this same exact problem as me in these reviews. there are certain drinks that aren’t available on the app. for me, it’s that you can’t order the mango brisk through the app, cuz that’s my #1. next issue, please make it so you can swap the hard shells on a cheesy gordita crunch. i love swapping the regular shell for a doritos locos shell when i get these, and I saw another review that stated you used to be able to do this on the app but now you can’t. okay final issue. I can never get the receipt scanner to work for points. I haven’t been using my app lately because of the issues listed above, so to get my reward points I always scan my receipt. however, I have not been able to scan one receipt the whole time I’ve owned this app. (several months now, and i eat a lot of taco bell bro. like a lot) so every single time I want to earn rewards points, I have to enter that 15 digit number underneath the barcode. it’s a huge pain honestly I don’t know if that problem occurs for anybody else or if it’s just me. however, I’m still giving you four stars because of the convenience of the app even though I don’t really use it anymore because I can’t order my favorite drink or customize my food the way i want to on there..Angered or annoyedVersion: 8.73.1

Horrible app! Horrible, embarrassing experience!I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue ..DmarkusssVersion: 5.0.1

Used to love this app….. now it’s just a constant frustrationUPDATE: The developer reached out to me and fixed the problem I was having with the app. I love online ordering and always use it when it’s an option so I’ve been using the Taco Bell app for quite awhile. In the past I would have given the app 5 stars. And I was pretty happy when rewards were added. Now for at least a month or so it says “log in failed” no matter what I try to login to the app. I still get emails and notifications that I have rewards waiting… and notifications that my rewards are about to expire. For instance I have a reward expiring today. I just ordered from Taco Bell but wasn’t able to log in to use the reward so had to pay regular price. Maybe a little thing but it makes me very frustrated. I’ve deleted and reinstalled the app numerous times. So between the app now failing to log in ever and my local Taco Bell consistently forgetting to pay attention to the direction to leave the spicy sauce off my 2 year old’s food and leaving off items from my meal (they have forgotten my cinnamon twists more often than not) I am no longer excited to pick up food from Taco Bell. My local restaurant has pretty crappy customer service when fixing their mistakes too. The combination of app and store problems has my family choosing other options more often than not these days. Unfortunately we’re in a fairly rural area which limits our options to begin with or we’d likely never go back. Once upon a time I tried submitting a complaint online. I got a call back within a few days promising they’d work on order accuracy and would give me a coupon for my trouble but I never got anything..K8t JVersion: 7.22.0

More experience needed…I literally downloaded the app and (tried) using it today. I was left frustrated. Positives first… the app is extremely user friendly. I love how you can easily customize, redeem rewards, etc…. Now for the negatives… I took the time to enter my order exactly how my husband and and I wanted it, along with adding my free reward for downloading the app (yay!) … then when I got to paying for my order, it kept giving me an error message, stating that one of my items was not available at this time… but it gave the item a number, and didn’t tell me which item it was!! How am I supposed to know what item 2250 is??! And then when I would click to continue, it kept telling me if I did so, any of my saved items would be deleted and I would have to start over 🙄 I ended up closing out the app and just driving to the restaurant. I get in the drive thru, use my app to remember everything I was going to order, and literally after every single item I asked for, he says “I’m sorry, we’re out of…” 🤣🤣🤣 People were behind me in line, I didn’t have time to call the people I was ordering for to get swaps, and I had to get back work, so I hurriedly ordered what I thought were good substitutes… turns out they were ok, but not the delicious and satisfying experience I was looking forward to. All in all, a pretty frustrating situation. I don’t know if there is a way for app developers to keep an up to date list of items each location is out of, as well as listing the name of the item as opposed to its corporate number, but that would save a lot of frustration! I will try it one more time in the future, and base my final review then 🙂.Beezer727Version: 7.25.0

Five stars before glitchUpdate: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until the app proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5! Original: This app is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, the app is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of the app, I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into the app... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of the app. Please fix this bug!!!.Viewer2015Version: 5.0.4

Terrible AppI used to eat at Taco Bell and use the Taco Bell app weekly. However, it just takes too much energy to keep up with their apps issues. I won’t fight to eat at or use their app again. Today I experienced my 3rd time of not being able to get in the app because my password doesn’t match. The 1st time I just reset my password. The 2nd time I changed my password and wrote it down (although I have an iphone 11 which automatically stores your passwords) and today I can not change the password or resign up. The link to “forgot my password” doesn’t work and it tells me my email is already in use. Could I resign up with an alternate email? Sure! But why? And why give my hard earned cash to a company that doesn’t hire reliable developers? I live in a beach town in Florida. There are literally so many fast food, casual dining and carry out places within 2 miles of my house I could eat at a different one every day for a month. For anyone having the same problem AND lives near a Chipotle.... Use the Chipotle app and eat there! The food is better, the restaurants are cleaner, they have more experienced help AND THEIR APP ROCKS!.Mayhem in 561Version: 7.4.0

Great App, but keeps locking me outI’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want. However, just recently I spontaneously got locked out of my account on the app and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue. This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using the app any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue..Vesper VVersion: 7.25.0

Useful but not always reliableFirst, the app isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of the app's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, the app should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. The app works well for most part but the human element in-store is still a massive problem..Buckeyenut33Version: 4.0.4

Great App if stores were notified.Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love the app but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once The app allows me to order off lunch menu my store still won't make it until 11:00 even though the app says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with the app. (Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!).BritneeRaeVersion: 4.0.4

Please fix rewards & current menu items!Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in. Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through the app I prefer it however if you don’t have what people want to eat on the app like the “Nacho Fries,” there’s no point ordering through the app. It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities..Tribal kitty kVersion: 7.13.0

Convenient but very buggyI want to start out by saying I do love this app. I have food allergies and it helps the store get the order correct more often than not, and I love paying through the app. That being said, there are so many bugs in the app. If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught the app wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and this app is easily 5 stars..LosingIt0076437Version: 7.33.0

Updated, the app is great now!Unfortunately there’s no way to give this app zero stars, or I would. Had the app a couple years ago, and was triple charged on the app for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted the app, no big deal. I figured, as a year or so went by, the bugs would be worked out, and got the app again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now the app won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have the app available to the public? Hope this review helps, and best wishes to the developers! Update: I decided to give the app another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!.Abelcf16Version: 5.31.1

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Taco Bell Fast Food & Delivery Negative Reviews

Location changes and no order cancellation optionI like taco bell. I like the food and the prices especially the online exclusive boxes. But I really really really hate the app. This issue has happened to me twice now and I know how to learn from my mistakes and expect and prevent an issue from happening again after it happened once already. I place an order, before I do that I choose my location and varify it on maps on my phone, not even the app becayse I love to double check and make sure. I make my order and before I place it, I check the location AGAIN. I am always checking the location of the taco bell to make sure it is the one I am going too aka the one nearest to me. Once I place the order, it SWITCHES the location to a different one that is 20mins away from me. I am writing this at work on my 30min lunch break right now because this has just happened to me AGAIN, after I double checked the location so I KNOW it is not my fault, and I don't have enough time to place another order, go pick it up and eat it and get back in time to clock back in. This is really inconvenient, the taco bell next to my work is litterally a 3min drive away and the app still decided to switch to a location 18min away. Now I have another 3hrs in my shift once my break is over but no food to eat or time to find another option. Thanks a lot taco bell. You need to add a l "cancel order" option, even if you can only cancel it 3mins after placing it, that would have solved this stupid problem..Shada SiratVersion: 8.65.0

UhhSo I don’t see how this has a nearly 5 star review, are you guys not taking into account the full experience? So the app in itself is nearly perfect and ideal yes, it does what it should do and it works. The problem is it becomes useless if your foolish employees don’t follow whatever it is I’ve done on the app. I’ve used it several times for several orders, at the same location. It had about a 50% success rate in giving me exactly what I ordered. Each time I got the right food but the details would be wrong every other time I’d go, even when I make it super simple. Extra beef no lettuce. They do lettuce and regular beef. So I pay extra through the app and get screwed. I’ve added app rewards and I don’t get them, then the reward is just gone. Once added free cinnamon twists. No twists, no acknowledgement of it, no replacement, reward vaporized. Next time I add the same thing to test it out, they gave me a taco instead. Sometimes they acknowledge your order at the box before getting to the window, other times they do not. Neither seem to matter if they’re gonna screw up or not. You might say I should point the blame at the location instead of the app but the app is the source of the order. I already use very few food apps, like 3 total this being 1, and it’s the best, which is about a C+. I will not “contact you” through the app, it sends you to a page where you want address and phone number and email and a whole bunch of ridiculous information just to hear my complaint so here you go..N64kingVersion: 7.28.0

Can’t buy anymoreThe app work fine the first month or two I used it however after the local Taco Bell renovation ( that started several months ago) I have not been able to place an order online. At first it made sense they were closed. However it’s been months since they started taking orders in person and I have yet to be able to place a successful order. At first it was no orders at all (despite the fact they were open and taking customers orders in person) then I could only select the drive thru ( despite the fact that I’ve been taking in orders for walking customers and I see other people picking up online orders. Most likely for third party apps), and now that an option for in-store pick up has become available every time I try to make a purchase with an error occurs and it fails to taking my order even after manually updating the app ( this is in spite of nothing changing on my end). The fact that for months I have not been able to place an order and that literally every arbitrary roadblock has been cleared the first party Taco Bell app is now unavailable to take my order. I’m only giving it a two star instead of one is because it did work for some time and I was able to take advantage of the rewards the app offered. But this app has failed me for the last time and with several different food options within a five minute walk I think I’ll just move on not only from the app but from Taco Bell in general..A Star of HopeVersion: 8.22.0

Apps not bad but order pickup is a problemHave found repeatedly that my local Taco Bell doesn’t actually start my order until I’m in store to pickup, what’s the point!? Today was likely my last attempt at this - placed my order for pickup right away, 12 minutes later walked in the store and they told me my order was being started but will be about 15-20 minutes to prepare - I ordered ahead because I didn’t have the time to sit around, but clearly doesn’t seem to matter. I can appreciate that the store is busy and staffing is tough to find these days - but when I said I can’t wait they said I had to contact Taco Bell to request a refund at a 1-800 number … proceeded to call the number and after 12 minutes on hold I finally got someone who proceeded to ask me every last detail about me … name, order number, phone number, email address, credit card used, order amount… you name it they needed it to submit a request for review - why do you need all that info to issue me a refund?! My order number should pull it all up, right? Just seems like between ordering online and in store execution there is a miss and there is no path to make it right without a great inconvenience to the customer. Please find a way to allow store to make it right so I don’t have to jump they hoops because your store is understaffed. Again, realize we are in crazy times and staffing shortages are reality everywhere - but technology actually work against you here since they take your money and have no way to make it right without extensive hoop jumping.Mikeyp709Version: 7.29.0

Favorites are still a nightmare!I don’t know how anyone can give this app 5 stars unless they never have a need to customize anything or create favorites. The combination of creating customized favorites is a total nightmare. I keep removing and re-adding customized favorites to try to get them to work right and they still don’t. There’s no way to know what customizations will get dropped. For example: I have a customized Crunchwrap Supreme meal with a large classic Mt. Dew and a taco upgraded to supreme with extra beef on the Crunchwrap. Tonight, I got the correct drink, which, by default, is a Baja Blast Mt. Dew instead of the classic Mt. Dew, but none of the other customizations. They were there in the favorites, but disappeared somewhere between adding them to my order and checking out. Fortunately, the upgrade charges weren’t there either, so I wasn’t overcharged, but that has happened before too. I’ve repeatedly had steak Quesaritos downgraded to seasoned beef. Sometimes the receipt is correct and the order is wrong and sometimes none of the upgrades made it on the receipt. If I catch that the customizations have been dropped, trying to add them to the order after everything has been chosen has never worked. The whole order will get screwed up. If I try to correct a customization, others will disappear. When it happens, and I catch it, I just delete the order completely and start again from scratch. I love using the app and just going to pick up my food, when the app works, but it is frustrating more often than not..JdhuskeyVersion: 7.37.0

Great app, but no customer supportWe enjoy Taco Bell and order fairly regularly. I have enjoyed being able to get my order together ahead of time on the app and just go pick it up. However, beware that if there is a problem with your order, you will get no response from the company. This drops my five star rating to a one because a great app makes no difference when there’s no customer service behind it. My issue was that we ordered a frozen drink and when we arrived at the restaurant we were told that all the beverage machines were broken: frozen, soda, everything. I said that was fine, just take the drink off the order. At this point I was told that the restaurant couldn’t refund my money and I’d have to go through the app. I reported my issue when I got home and received no response. A week later, I reported my issue again, adding that I had received no response the first time. That was a few weeks ago and I still haven’t received a response from anyone. The drink was over $3 which is not much in the grand scheme of things, but the fact that the company is not concerned with resolving issues is the bigger deal to me. Prices are high enough without a company sitting back and skimming a few dollars here and there off of peoples’ orders. I will not be patronizing any more Taco Bells if they are unconcerned about their customers paying the correct price. If you are Ok with the risk of not being able to adjust the order total if there is an unavailable item then the app works great..MrsbeadstVersion: 8.11.0

App doesn’t work - unable to loginThis is the worst app I have ever used. Multiple issues with this app. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use the app anymore at all to make purchases or access my rewards. I have tried to go into the app to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, the app is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app..Brucato12Version: 7.33.0

Doesn’t work when neededI’ve had the app for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in the app. I figured: maybe it’s just an incentive from ordering from the app? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through the app. I decided I’d preload my gift cards onto the app to try to get this item; unfortunately, the app wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through the app, but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall the app from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with the app, and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further..TengunamiVersion: 7.22.0

Ordering made 10x more difficultI've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time..Liza1276Version: 5.1.0

It’s really nice.... sometimesOn a perfect day I pull up the app, select a free reward... and order the rest of my food how I want it. I place the order and just show up and say my name. All well and good. Except sometimes the app doesn’t like me logging in, sometimes it doesn’t want me to make certain customizations to my order, and sometimes it doesn’t want me to order at all. I used to be able to make a bean burrito “grilled” and now the option isn’t there at all, despite it still being an option for similar burritos. I can ask at the window and they can still grill it... the app just doesn’t show the option anymore. My BIGGEST complaint is sometimes the app will tell me a store isn’t available for an order. This is usually at night within a few hours of their closing, but they’re still 100% open and taking orders. I ask them and they don’t know why the app isn’t letting people order from their location. Things like this while minor and inconsistent do cause frustration and take away from the experience. Also I can’t seem to be able to log in to my profile about half the times I open the app. Update: A little over a year later and facing the exact same issues. “Store is closing soon can’t place an order” and yet I drive up to them and order just fine in person. Still can’t make a bean burrito grilled on the app. Little things that stack up and persist.SylBladeVersion: 8.6.0

Charged my card but didn’t place my order?This app is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. The app was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling the app / not be using the app + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco..User5438Version: 7.12.0

Terribly frustrating!!!I despise the fact that we have to use the app to use our rewards. I want the convenience of being able to pull up to the restaurant, order my food and go! Instead I have to go to the restaurant, find somewhere to park, make the order which takes me longer because the app does not function smoothly, and then get in line for my food. Last time I ordered and accidentally checked out without changing the location. I realized it as soon as I pressed the order button. I tried to cancel or change the order literally seconds after and it would not let me cancel. I tried over and over. I pulled up to the window and asked for their help but they said they could not do anything about it. I ended up driving 10-15 minutes each way to get my order from the restaurant I made my order at and missed half my sons baseball game, also happened to miss my Aunt that had been at the game unexpectedly who I haven’t seen for years. She left not knowing I was going to come. I have had so many inconveniences with this app and I don’t have time to write them all. I did try to make a complaint. After writing it all out it would not let me submit it (maybe now I am thinking I wrote too much but why would it let me if that was it). I just really really wish I didn’t have to be punished by using the app to receive rewards for my loyalty..Ash GVersion: 8.22.0

BummerI remember when I first downloaded this app, it worked great! I was able to log in with my email and password quickly and on the first try, every time I was prompted to (I remember both exactly, and haven’t changed them since making my account). I used to be able to click on categories and menu items in the app without it crashing or glitching & becoming slow. I also used to actually be able to place an order without errors. Now, every time I try to log in, it immediately says either that my information is incorrect, or just locks me out of my account and says I must wait 5 minutes to attempt to log in again. Before this problem happened, however, I was still faced with other problems from the app! For example, (back when I was still able to log in) upon entering my card information completely correctly, with strong mobile internet connection, whenever I attempted to send my order the app would always give me some kind of error message along the lines of “oops! Something went wrong. Please try again later.” or just become unresponsive and crash. I stopped using it for awhile because all of this would take longer than actually going to the store and ordering my food the “old fashioned” way. However, when I routinely update my apps, I always keep updating to the newest version of this one too, just in case it decides to work again someday. I suppose I could attempt to reset my password or create a new account, but after how much of a nuisance the app has been, it would be less of a hassle to just delete and free up the space on my phone..AnnabethNY2Version: 5.1.0

Failure after failureThe interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for..IThaigerVersion: 5.0.8

UnusableThis app will never truly work, every update signs you out and gives you an error when you log in and doesnt link your information, the app then adverstises using their website for guest checkout which then takes you back to the app. It is very clear this restaurant is succombing to the faults of not caring about its customers like so many others, it seems like they don’t even care about their own company since it is impossible to actually order through the app now, I have tried multiple time on multiple different days only for the same error to come up and not be fixed, excited to see all of my points and rewards reset when I finally log back in. (The following information is from my previous review of the app before the last update made it even worse, nothing is fixed as far as I can tell) I work night shifts at my job and rely on places like this after work that are open late, can’t very well use this app since I can’t order 30 minutes before a place closes even if I’m right next to it which makes me not want to do the hassle of ordering through a speaker, also it doesn’t even have correct hours, multiple times now I have placed an order which the app confirmed, only to arrive with the store closing up and the employees unable to fufill my already paid for order since the app seems to say they are open a whole hour later than they really are, and now the next closest place closes in 30 so now I can’t even go there. Rewards and deals are fine but not as intuitive as other fast food points systems, only recently have points not been resetting upon updates (but now you can’t log in to even access it anymore).TypicalHVersion: 8.89.0

1 Star - First order in 3 yearsI downloaded the app and made an order. First time in three years I’ve ordered anything from Taco Bell. I remember why I stopped getting Taco Bell. Placed my order through the app, and got to the store (Grant Ave location in Auburn, NY), and the girl couldn’t find my order on the computer. Told her my name three (3) times, and nothing. She told me to call the 800 number and get a refund. When I started to place a new order in the store, I noticed an order on the counter with drinks that looked like the ones I had ordered. I asked, and a young man on the line approached me, asked my name again, and confirmed that it was indeed my order. Apparently the first girl just didn’t know what she was doing. I took the order (and they were nice enough to remake my drinks, as they had melted by that point). When I got home, I noticed that not only had they NOT included ANY sauce packets in my order (I ordered 10 mild and 5 fire), they also didn’t include the cheesy fiesta potatoes that were for my mother. The Auburn, New York store on Grant Ave is a complete mess; it always has been, and it still is now. Taco Bell, as a corporation, is a joke. I don’t understand how they are still in business. NEVER have I gotten an order from ANY Taco Bell location that was complete to what I ordered. Today reminded me why I stopped going to taco bell and started going to BETTER restaurants. Forget TB, go somewhere better. Even McDonald’s is better than the pile of disappointment that is TB..Download IndicatorVersion: 7.25.0

… wish I could have used the app.I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering..Kawaii_Hime_CeresVersion: 5.1.5

TERRIBLE CUSTOMER SERVICE!! DO NOT ORDER DELIVERYI ordered delivery through this app instead of the door dash app so that I could get rewards and it worked perfect the for my first order. However, I ordered dinner after working a 10 hour shift and not eating anything all day but my order never arrived. I ordered before driving 30 minutes home from work and thought that should be more than enough time to have it delivered by the time I got home. Mind you, Taco Bell is like 5-10 minutes away from my apartment so it shouldn’t take too long be delivered. I gave them about an hour to deliver it but my driver looked like he was just delivering to other houses. Turns out the order got sent to door dash to get a delivery driver but never got submitted to the restaurant and they kept telling my driver it was cancelled. I never cancelled my order. I had reached out to both the Taco Bell and Door Dash customer service and only got a response from Door Dash. They were more than happy to cancel my order and would’ve given me a refund but couldn’t because the payment was through the Taco Bell app. The customer service representative contacted Taco Bell on my behalf as well but it’s been like a month and I still haven’t gotten any response. My order was just like $35 so nothing crazy but I shouldn’t have to pay money to be repeatedly disappointed by this company. I never got my food. I had to deal with the headache of sorting things out with Door Dash and the driver. Still never got my refund. It’s just the principle of the situation. 10/10 do NOT recommend..Ill carry some biblesVersion: 8.20.0

Major FlawsLet me start by saying I have used many different apps through the App Store for food services and restaurants. This app, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening the app is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used the app to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, this app is an inconvenience. I truly refuse to use the app as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have this app anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars..Brian W. IIVersion: 5.30.0

Beware - seems unprotected.The App says I have to change my PW and prompts me to send an email to myself - which doesn’t work and leaves me locked out of my AC. Tried reliving in, redownloading the App etc. Not sure if the App has been hacked and I’m constantly checking my CC to make sure I don’t have unauthorized charges. Emailed Tech Support last week and surprised I still haven’t been given a ticket number or confirmation email back. Seems like this is a common occurrence. Will give it 24 more hours before I delete the App for good. This will likely mean I consume 75% less food from TB. Update: a few days later I got a robo email like dozens of other people experiencing the same problem and giving a one star rating saying: “contact technical support so we can help address your problem” - apparently they didn’t read my review above where I stated that I had ALREADY contacted them and was concerned more than a week went by with them not contacting me. So my on star rating remains AND I deleted the App and no longer plan to use it. Geez, this must be costing TB hundreds of thousands of $ if this is what all accounts have to look forward to when time passes an an account PW update comes due! What a joke no one from tech support reads these reviews. If they do, give that person a bonus! They will enhance revenues by hundreds of thousands of $. And fire they guy that designed the PW update email :).Used to be a fan of TBVersion: 8.16.1

Ordering Location Bug?As I have read in similar reviews, I am experiencing a bug in which the location for order pick-up changes between the checkout screen and the order tracker screen. This happened not only on my account, but my mother’s account as well. Upon our second attempt at ordering, I ensured to take screenshots of the correct location being selected on the checkout screen, and then finding that the location changed once we checked out and went to “Order Tracker”. In this instance, it only happened under my account. This is a problem that has occurred only recently for us, as we had no issues with this before, having ordered using the app for several months prior. It is incredibly frustrating making an order and never being able to pick it up simply due to inconvenience of location on the fault of the application. I wish there was at least a way to change the location even after having placed the order (if only for drive-thru orders), since the kitchen doesn’t start preparing the food until you pull up to the drive-thru speaker anyway. Similarly in other reviews, the interface in general can be quite buggy and encounters several problems whenever I try to use it to make an order, although that is the lesser problem compared to the location spontaneously changing, as it ends up making the entire order useless anyway. I was hoping this problem would be fixed by this point, as some of the other reviews that report this issue are already several months old, but it seems not. It may not be an inherent issue with the app itself, but whatever the case, I hope it can be amended soon..TACObetsVersion: 5.21.0

LAZYThe employees at Taco Bell are lazy at the expense of the customer. I just ordered an entire order from a Taqueria place 10 miles away that tastes FAR BETTER than Taco Bell, (but it was still not my first choice) FOR HALF THE PRICE F TACO BELL’S “VALUE PRICES.” That’s why fast food workers should not be getting paid anywhere near $15 an hour. Fast food is still junk but now it’s not even affordable junk. The lazy effs DON’T DESERVE IT AND THEY’RE BREAKING THE SYSTEM. Go bankrupt Taco Bell. In fact, I don’t care if every single fast food place goes bankrupt since they caved to their uneducated employees??? Those lazy workers don’t deserve the extra money they make. Just sitting on the clock milking it. They didn’t deserve the original low wages they had they’re typically SO LAZY. Who are y’all hiring, Taco Bell? Oh. Right. Work ethic!!! The people you hire definitely are not the kind of people that work at the Taquerias lol. That’s all I’m saying. This is also a shout out to all the local Taquerias in your neighborhood so check the taquerias in your area. They work far harder than Taco Bell employees and typically the food quality is so much better and is still cheap. The people at Taquerias take pride in their work and actually are appreciative to have jobs and don’t hate their jobs and all the customers… Y’all need to hire some good ole…Joe Lows. -wink wink- I hate this censorship of individual peoples opinions outside the narrative opinion more than anything..Starflower382Version: 8.1.1

No pickup times availableI have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on the app — the store is obviously open, but still no pickup times are available. When I questioned one manager about the app, he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse..Therealmgchan67Version: 5.8.0

BROKEN!!!I used to use this app back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and this app is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-.DvisicaroVersion: 5.8.0

Didn’t receive whole order.So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using the app, and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on the app. I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*.IvylambVersion: 7.10.1

“You have reached the max quantity for this item.”The last two times I ordered delivery through the app my order was stolen. Ever since reporting this the app has not worked. The first of the two happened in December. I placed the order and got notice that it had been picked up much faster than expected. A while later upon noticing the delivery driver hadn’t left the restaurant I attempted to reach out to check on them. All messages and calls went ignored for nearly 45 mins before I gave up. Since it was marked as picked up, I wasn’t able to cancel and ended up having to file a dispute with my bank. The second was about a month ago. I placed an order that I promptly forgot about. After about an hour, I remembered to check on it. Finding that the order was still only marked as ‘received’. I contacted support who told me to call the store. The employee at the store told me that location didn’t offer delivery and to contact support to change the location. Support told me that employee was full of malarkey and to call back and ask for a manager. The manager proceeded to tell me that my order had been picked up a while ago and she had no idea why her employee told me they didn’t offer delivery. Ended up cancelling that order and filing a complaint. Ever since then, every time I try to add an item to my cart for delivery OR pickup, it tells me I have reached the max quantity of that item. I’ve uninstalled and reinstalled the app multiple times, cleared my caches, hard reset my phone, changed VPN’s, logged in on different devices. Nothing works. The app is obsolete and unusable now. What a huge bummer..DatGnarlyWizardVersion: 8.89.2

Always glitchesI’ve been using this app regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire. I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use the app to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating..FlutespVersion: 7.13.0

Not Really The Apps FaultI ordered online, pull up to the drivethru and they tell me that it hasn’t come through yet but not to worry that it would probably come through before we got up. I get up to the window and specify again that I am picking up for Lexi. They hand me food and thankfully i checked the bag, it wasn’t my food. I go inside and they have everyone ordering from the kiosks so that they can handle the drive thru, i think this is smart except that it took me raising my voice into the back of house for them to acknowledge me. I tell them that they handed me the wrong food and tell them my name once again, showing them my receipt. One of the nicer ladies took my phone into the BOH to show them what I ordered. There were a few other unhappy people in the lobby including one grubhub order that the drink made for the order was about half full and the driver was upset because that isn’t what he wants to deliver. another lady had used up 45 minutes of her hour long lunch dealing with this taco bell. They handed me the wrong food once more, before finally finishing my order 50 minutes later. Will not be returning, and sad to say i will not be using the app. I liked the app process because of the extra vegetarian options that are exclusively online, but it seems that the employees cannot handle the extra technology and queue..LexiforeVersion: 7.30.0

Never works & very inconsistentThis app is constantly freezing and I constantly have to restart my app only to have to redo my entire order. I called customer service today to address this issues and was told they have been receiving calls all day. I’m not sure why Taco Bell doesn’t work on these issues that have been occurring for months now. It is very frustrating & it has deterred me from order from Taco Bell for months now. Then to make it even better when you use the app to order it always seems the stores flip out if you have a “big order” and they make you feel bad about it and you have to pull around and wait. You can hear the employees yelling and complaining and it’s a very uncomfortable experience. Something needs to be done within the app constantly crashing and the way customers are being treated for just simply placing orders on the app. I shouldn’t have to feel bad for placing a larger order for everyone in my family an modifying some of the toppings and they still not make it properly and I have to drive back. I have worked in the restaurant industry for years and it is part of your job to make & process orders correctly and not huff and puff just because someone placed a large order. I am unfortunately no longer going to take my business to Taco Bell because I feel as if my business and time is not valued by this company or location..Laceg21Version: 5.10.0

The app used to be greatThis app used to be awesome, kept me from having to interact with people and i could customize my nachos just how I liked it. Then the updates started, and it stopped letting me log in, then it wouldn’t even load, kept doing the updates though. Kept waiting for it it be fixed! But no app updates have done anything, if anything it keeps getting WORSE. Over the weekend I tried again, it asked for me to log in and I thought ok it’s letting me log in, couldn’t remember my credentials so just chose login in with Facebook. I was able to pick my food and customize most of it and as I placed the order and got to the payment screen, chose  pay, paid with my face and then it errored out and the order couldn’t be submitted (submit button was grayed out) as if it was waiting for a payment, even though it had withdrawn money from my account. Went in to the store and they confirmed that they hadn’t received anything and even they voiced their displeasure with the app. So after assuring me that since the order wouldn’t be placed at their store the pending purchase would clear itself out and to give them a call if it didn’t. Very kind of them, but they don’t have to deal with fixing something the app shouldn’t have done! It’s now Wednesday and the payment is STILL pending. And I know the location won’t be able to do anything unless it posts. Which is annoying. If I didn’t always keep a balance in my account this could’ve really gotten bad with overdraft fees etc. Y’all need to figure out what is going on with your app or take it off of the App Store until you get it right..Sam RamirezVersion: 5.8.0

Terrible! Took $ & refused to give food! 13 days later still waiting for refundWish I could give it 0 stars! I used to love this app when it first came out, especially when it had all the great offers. On July 8th though I used this app to place an almost $32 order and when my husband arrived to pick up the food on his way home from work, the cashier at the store told him there was no record of his order. I figured no problem, it was placed recently he'll just show the receipt in the app or the email receipt we received and they'll make the food, right? Wrong! They refused to give us any food and said we would need to pay again. The manager was not apologetic at all and said the charge would drop off in a few days automatically. Fast forward through 2 emails to customer service, 1 phone call to customer service, and finally filing a dispute with my credit card company. I finally received an email from customer service yesterday saying they are refunding the money, but to wait 3-4 days for it to process. The worst part in all of this communication we have received 0 apologies from Taco Bell and obviously 0 food. 13 days later and I am still waiting for them to fully process our money back. I have never been so disappointed in a company's response & definitely do not recommend using this app to place an order if you value your hard earned money..Collegegal83Version: 4.0.4

LESS THAN PERFECTLet me start by saying that generally speaking I enjoy the products on the Taco Bell menu & when I saw I could finally order through an app saving me time I was pleased. At least at first. Today’s experience has changed my mind in that while driving home this afternoon we would pass by our local franchise & I decided to treat the whole family via the app. I started my order while still a mile away figuring it would be perfect timing as I got there. But then just as I began the checkout process the app said they were busier than usual & to try again & a 5 minute countdown timer appeared & began ticking off. Since we needed a few grocery items anyway I pulled into our local supermarket lot for my wife to run in but as I passed our Taco Bell oddly enough there was only one car in the drive thru & it didn’t appear “busy” at all! This was at about 4pm. Then, as I waited for my wife I kept trying to order but the app kept resetting back to a brand new 5 minute timer each time the countdown ended. After about 25 minutes my wife returned & disappointed we decided to visit the Burger King instead-they also make a fine product. Let the record reflect that as of this review two hours later I’m STILL getting that busy message & a new timer. Not the perfect idea I thought it would be when I decided on our dinner treat..Moby1 KenobiVersion: 7.43.0

Great Rewards problems in the appThe rewards are great but the app needs improvement. The fist thing is that app doesn’t look at your location before you order. The last Taco Bell you ordered from is set as the default location. So unless you check you will order from the wrong location. Most of the other fast food apps either verify your location or assumes will want to order from the closest restaurant. The second problem is that location you order from shows that you can pickup in the store but sometimes the store has closed the lobby and the app is not updated. Several times I have order for inside pickup, I get to the the door is locked and there is a long line in the drive through. I would not have ordered if I had known I could not pickup in the lobby. It seems to be a simple fix let on duty manager let the app servers know that the lobby is closed and the app could be updated showing only drive through pickup only. There has been times I lost my order because I didn’t have time to wait. The other thing is that it very easy to order multiple items if your not careful. You can hit the “Add to Order” multiple times and not realize it. Some the other apps give a warning that you’ve already have the item in your cart..ADB in OKVersion: 7.40.0

This App Sucks…Won’t allow any payment methodThis app lets you order anything you want. You can check out easily UNTIL you get to the payment screen. Even though I have 2 credit cards listed to use, plus Apple Pay, I was only allowed to use Apple Pay. I use both my iPhone and iPad to order and pay. Then about 3 months ago, I could only order and pay using my iPad. The iPhone app would error out no matter how I chose to pay. Now my iPad app errors out on the payment screen. What’s up with that? I always order online because I like customizing my orders. Plus there are items like steak soft tacos that you can only get online, that you can’t get in the store or thru drive thru. You can also get sides of their sauces they use, not the ones in packets. Another issue is, that once you add a credit card to the app, there is NO WAY TO REMOVE IT! Come on Taco Bell - FIX THIS APP! I’ve already tried a multitude of things on my end to get it to work and still no progress. I used to go to Taco Bell all the time, but if I can’t get the app to work you’ve lost me as a customer. The other issue is there is no other way to contact the app to fix issues except through this review method. I’ve even tried by asking for the app to be fixed through their surveys and still no response or fixes. TACO BELL PLEASE FIX THIS APP!.AbbyjaneVersion: 8.37.0

Genuinely the worst fast food app I’ve ever usedThis app is the slowest, least functional fast food or restaurant ordering app I’ve ever used. Not only does every action and selection make the app reload, making a 30 second order take 5 minutes to place, additionally unlike any app I’ve used, if your location is out of an item, the app will not tell you which item you can’t order, instead it shows a smiling taco at the bottom of the screen and says one of the menu items you’ve selected isn’t available. That doesn’t mean you get to see the item not available, it means that you actually have to select and remove each item from your cart until you’re finally able to place the order, making the ordering process take EVEN LONGER. If you somehow manage to get past the actual ordering process, the app will forget your payment method no matter how many times you’ve entered it, great, even longer ordering time. I thought “oh wow, an update, hopefully this will fix the bugs and lagging” but of course not. I am still having the same issues as before. Useless app for a garbage company. The only thing this app is actually useful for is ensuring you’re so frustrated that you never want to eat at taco bell again, so it’s more successful as a dieting app than an app for ordering taco bell from.Es273Version: 8.36.1

Defeats the purposeThey wont start your order until you get there and check in at some of these subpar locations factually. It defeats the purpose of ordering online and having a meter digitally provided on the app to tell you when your order is ready which is suppose to be in the mobile orders location to pick up at the cash register but they’ll harass you and publicly humiliate you like you’re wrong for accepting your order and starting your order when you get there but you want to cancel the order 12 mins after you made your order digitally an they’re just now making the order but guess what now they have you locked into their transaction an will not provide you a refund or cancel your order and you have to wait a additional 10 mins or longer for them to finish a order you digitally ordered 12 mins ago. This is possible the worst chain in the entire fast food business factually the lacking of consistency with their products one min a location may be doing ok most are subpar and fail to provide the customer a reasonable service for what they paid for factually if you want to risk food poison or being harassed and publicly humiliated by their subpar staff they mostly employee then feel free to waste your time with this app but i’m officially done with this company and their app..FortZombieVersion: 8.71.0

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