McDonald's Customer ServiceMcDonald's USA

McDonald's Customer Service

This App is going to change the way you experience McDonald’s®. Just tap “install” to receive exclusive McDonald’s coupons, offers and more! It’s as simple as that! Bring the App to a nearby participating McDonald’s and redeem your meal deal.

Mobile Order & Pay
Pick a McDonald’s deal, and then pick up your meal at participating McDonald’s. Mobile Order and Pay lets you create your next McDonald’s® order in just a few taps and swipes. With Curbside, Counter and Drive Thru Pickup available, you can enjoy your McDonald’s meal quickly!

Exclusive Deals and App Offers
Enjoy App-exclusive offers and food deals that are as delicious as your meal.

McDelivery
Order McDelivery through the app and get your food delivered to your door.

Save Your Favorites
Customize & save your favorite foods to reorder with ease.

Restaurant Locator
Where are you going when McNuggets® call your name? Open the map and find McDonald’s store hours and a location near you!

Download the McDonald’s App and register today to get more out of your meals at McDonald’s!

Data rates may apply. Prices and participation may vary. Offers available only at participating restaurants. Check https://www.mcdonalds.com/us/en-us/terms-and-conditions.html for Terms and Conditions and more information. © 2021 McDonald’s

McDonald's App Comments & Reviews

McDonald's Positive Reviews

Use it every visit!My kids LOVE McDonald’s and, like it or not, we are there at least once a week for one meal or another. It’s fast, convenient, clean, close to home, and all the employees are great. Plus the menu is consistent so we always know when traveling that everyone will be happy if we stop there. That being said, the app is AWESOME! There are always coupons and deals that change daily and weekly plus loyalty rewards for their McCafe beverages, which my husband and I order often. We have used the mobile ordering option a few times, mainly when traveling to locate the closest restaurant or when already at a busy resto to save time in line- either way, it’s efficient & nice that it offers 3 dif ways to pick up your order (drive-thru, inside counter, OR curbside delivery at designated parking spot). I check the app every time we order because even if we aren’t ordering a particular item that has a coupon, there is almost always a “dollar-off” coupon if your order is over a certain amount and as a family of 4, it’s usually a minimum of $20. Bottom line: get the app, it’s well worth it!.Version: 5.17

Glitches to be FixedThis app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed. The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal. Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back..Version: 6.5.0

Used to be betterI have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be..Version: 5.20.1

Sometimes worksSoooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works..Version: 5.18

It’s coming alongRegular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.).Version: 5.15

Horrible serviceI placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service..Version: 5.12

(Updated)This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now..Version: 5.22.0

OrderingI gave used this app a total of two times the first time their system was down so it didn’t take my order. The second time (my most recent order) I don’t like the fact that you can’t add certain things to your meal it allows you to customize your sandwich but only certain things can be added, big Mac sauce is not one of the options. So that sucked. When I went to go pick it up I asked them if they can go ahead and add big Mac sauce onto the sandwich although they said yes they would it was not added. I also tried to order and have it paid for and have someone else go pick it up for me but that’s not an option as well you have to have your phone with you in order for your order to be turned in to them. Otherwise they can’t see it at all. I think online ordering through an app is convenient when you can order and have someone else pick it up for you because it’s already paid for on your end you don’t have to worry about giving them money. It’s also good when you place an order and your exact order is made exactly the way you place it, at this McDonald’s they couldn’t get it right I asked for a Dr Pepper and a Coke instead I got two cokes shouldn’t be that hard to read from the screen..Version: 6.7.1

Good try but some fatal flawsI wanted to use this app every time I went to Mickey D’s but I won’t and can’t. I won’t because it does it save any time. There have been times that I’ve sat in the numbered parking space and watched people I would have been behind in the drive thru line exit the parking lot. Same when I’ve dined in. Are the people in the restaurant sandbagging because they don’t want to lose their job to a smart phone? Maybe but all I know is that it hasn’t saved me any time and usually cost me time. I won’t because my daughter is at the age where a 6 piece nugget happy meal is just right. Unfortunately, the app only has a 4 piece. I’ve sent feedback that the 6 piece is missing and was promised a response but it’s still not there a month later. I’m not sure why this is so difficult. Another reason is that I haven’t found a way to edit my cart or cancel my order. If I order something by accident, there’s no way to remove it. If I end up not completing my order one time and come back for a new order later, all the stuff I put in earlier is still there. In all, it’s a good concept but poorly executed. I’d love to use this app all the time but it’s relegated to a back folder on my phone. Hopefully, someone at McDonald’s will notice eventually..Version: 5.18

Highly recommended if you’re indecisive like me!Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!.Version: 5.15

Use to be better!I have used the McDonald’s app sence it first came out, I have loved it and would even drive out of my way some times to get to it even if I was not planning on going just to get something they had on the app for a really good deal but in the last several weeks they have changed things on the app to having a lot more Mobil pay coupons and a lot less good at restaurant coupons. And even the at restaurant coupons have not been real good ones, used to have ones like buy one any size frappe got one any size frappe free, and you could buy a small one and get a large one for free and now the new coupons are get a dollar off of a large frappe, wow that is a big difference in coupons! Also they are only offering 3 dollars off so much of a order on the mobile pay, I have used that coupon several times when they had it as a at restaurant coupon but they took it away. Don’t know if they were loosing money by having all those good coupons but I would look at my at restaurant coupons about every day and was eating a lot of McDonald’s but now that it has changed it don’t go near as often. Please add all the good at restaurant coupons back!!!!.Version: 5.14

Very useful and well maintained except...I’ve had this app for about 3 years and it been helpful. There were some bugs at the beginning but that’s been fixed about about a year ago. This app does the things I need to do just fine. I always use the scannable coupons whenever I arrive at the restaurant they really help me out. Now the negative side of the app. I’m NOT a fan of mobile ordering, from my recent experience. When I tried it out, it worked just fine, the directions were easy to follow and payed for my food. But when I arrived at the restaurant my order didn’t exist. I showed them the order, location, online receipt, confirmation number, everything. The manager didn’t believe me that I can order on my phone and called it a scam. I couldn’t get my money back and just went home. I didn’t want to start a fight at a fast food restaurant for $7.41 (that embarrassing). I never used it again after that (mobile ordering). If you teach your employees the correct procedures and actually care how my money disappeared. I might give it a second try. But for now, I’ll stick with scanning barcodes..Version: 5.16

Changing restaurant locations + advance orderIf I go out of my way to download the app, it should be more convenient and saves time, but instead is a bigger hassle than ordering with the cashier. However, there are a couple of refinements that'll bring this up to 5 stars: 1: If I star a location, please use that as a default; the location chooser should have it as a drop-down menu of nearest store, starred store, and perhaps a "other" option at the bottom instead of showing the closest location and bringing up the map when you click on it... I get that you choose the geographically closer store, but it's out of my way, but I want the store that is 0.1 miles further but en route of my commute. In its current state, it's actually more tedious to select your starred restaurant. 2. I've emailed about it before; if I've gone through the hassle of mobile order, one perk should be that the food is ready by the time I walk in, especially if my end goal is to not have to wait. However, if I have to order ahead, then check in and wait (I can't check in from home a mile down the street), there is no incentive for me to actually order with the app since it's actually faster to place the order with the cashier..Version: 5.20.1

Food for ThoughtI am not going to take blows at an app I have only used a small handful of times, so I don’t really have much feedback good or bad. I would, however, like to make a suggestion based on a recent experience I have had. I know most apps are location based, and it makes a lot of sense as to why. With how far along technology is coming, I feel like it would be an absolutely wonderful idea to incorporate the possibility of someone trying to purchase a meal for someone in an entirely different state. Especially with the new online dating world growing to be as popular as it is. I know there is risk to this, as there is risk that someone will order something ridiculous and just drive off. Perhaps offer a pre-paid reservation of some sort, allowing the app holder to pay on the spot and not block access based on location. I’m sure I am not the only person that would appreciate a feature like this. Anyways, thank you for taking the time to read this. I know it may sound a bit redundant or even mundane. It is just something I look forward to in the future..Version: 5.20.1

App is great, store service is not the bestI like the app features. Especially now with COVID it is nice to be able to pay thru the app and not exchange cash or cards with an employee, one less point of contact. Being able to select food items at home I am able to casually get everyone’s order exactly as desired without feeling rushed at the drivethru speaker or deal with bad speaker communication. The app special deals are also nice. The problem I’ve experienced every time so far, about 10 visits using the app, every time I try to pickup my app order in the drive thru my local restaurant is unable to complete my order. They always tell me to pull in to curbside and change my pickup option in the app to curbside. I don’t know if this is an issue with employee training or if there is a problem with the app. I have not tried the drive thru pickup option at any location other than my local restaurant so I can’t say if the result would be different. The app is still great to have, just a minor annoyance to have this option not work. There are times when drive thru is empty but I still am not able to use that pickup option..Version: 6.7.1

Payment issuesThis is unfortunate bc overall the app is so useful. I really want to take advantage of the deals - but this is the second time using it and the second time it said there was an issue with my payment method (nothing wrong with my card) so I had to pay at the register (with that card). I even tried adding another payment option on the fly at the store and the app said it couldn’t add my other card. (Visa and master card so shouldn’t be an issue) when I asked the manager if she ran into other customers who had the same issue she just shrugged her shoulders dismissively. I asked if she was familiar with the app and maybe knew of a solution I got same response. Add to this that a few months ago I had so much trouble just being able to use it bc it took ages for the app to send a confirmation email - I deleted the app twice bc of that. So I was excited this 3rd time when I was finally able to use it and now run into these types of issues. I would give a pass for a mom and pop store that had app issues but this is McDonald’s...awful...Version: 6.5.0

Mrs R ReevesThe app is easy to use and very convenient however I can not seem to figure out how to delete or update payment methods. I had a card expire and need to update it but am unable to do so, I tried adding as a new payment method thinking it would override the one already saved but it did not. So I just added a completely different card. Also, one time when I ordered for a specific store it changed to a store that was closer to my location when I checked out, which was very inconvenient as it was located inside of Walmart and no drive thru or curb side was available. I had spoke to the manager and requested for the transaction to be reversed since it was not suppose to go there and was told I would have to come inside to do that. Yes, I got mad since I didn’t want it to that location in the first place and to top it off was told it could take several days for the refund to go through. It eventually was refunded and I have used the app since then but now I double check before I complete the transaction that it is for the store I am wanting it to be at. And, that is the only issue I have ever had when using the app..Version: 6.3.2

Cardit Card Failure In AppI don’t understand why McDonalds will spend millions of dollars creating an app and have absolutely no interest in a customer reporting issues with the app. Virtually every time I make a purchase, my card gets charged multiple times and still will not process the order. I have both Discover and AMEX cards affected the same way. In fact Discover said this is very common issue with the app but the fix is a McDonalds problem. I have reached out multiple time via the “contact us” to no productive results. Yes, I get a non monitored form email. Yes, they give a phone and case number. I have spent nearly an hour total on hold with no answer from their “busy staff”. One time I received a for your trouble gift card. All I had to do was call the non answered number to provide my address. The app and the deals brought me back into McDonalds, wonder why there is no interest in keeping coming back? I have tried to delete app and reload. But the cloud returns same flawed app. I have tried to delete the two cards and reload, but figure out how to do it..Version: 5.15

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