McDonald's Customer Service

McDonald's Positive Reviews

Poor connection protocolAbout a month ago I began experiencing problems with my McDonald’s app. I was asked by the app to connect a credit card to the account which I had already done. Every time I tried to get in I was reminded to try to connect a credit card. After many attempts attempts to correct this I finally decided I would try to connect a card. Once I did that the app has gone into a new mode where every time I open it it wants to take me through several iterations I’m trying to sign in when before I was automatically signed in once I open the app. Now it takes 4 or 5 attempts to get through the “use PayPal,… use email” questions. Even when it opens up and asks for a fingerprint and accepts the fingerprint, it will still try take me through the “use …” steps. Once I try going through the steps it will cycle back around to the “use…” menu and the whole thing starts over again. I have deleted the app and reloaded it but it does the same thing. I have tried to get to a real customer support person but have been unable to find the link. I am about to delete my app and start over but am unsure what will happen to the points I have accumulated. Is there anyone I can talk to about this?.VpgckVersion: 7.3.2

If It Ain’t Broke Stop Fixing It.The old app version had minimal issues for me (just very slow at times) but it worked well enough for me to be able to use it almost every day with ease, and the overall appearance was more streamlined, easier/faster to use. With this new version, this is the second time I am being charged a different total for my order in a week. Every time I order something I encounter a series of glitches- from orders that have been completed mysteriously popping up and adding to my new order, to being double charged for the same order, and now today - being given 3 different totals at the checkout and ultimately getting charged for the higher of the three without even confirming the order! When I went to pay with my saved credit card, the payment screen flashed THREE different totals and ultimately processed my order for the highest total (and double the items I ordered) without me even pressing the confirmation button. It wouldn’t even give me an option to cancel the order like the previous version of the app did. Then the agents at the window get frustrated with you when you try to explain & correct the order and hold up the line. Totally unacceptable..++BellaBoriqua++Version: 7.10.1

Beware of changesThe McDonald’s app has been great generally over the years. But when they change it you lose earned rewards. I’ve done so many times, the worst recentlyWhen they changed from my café rewards to the regular McDonald’s rewards. In the past for every five coffee drinks you bought you would get one free. I had bought coffee almost daily on my way to work and hardly ever redeemed them. At one time I had over 28 or 29 mccafé coffee’s to redeem. Even though the expiration date had passed one day I noticed seven or eight of them had disappeared. So I started using them. I built them up again and again and use them here and there. Maybe a month ago I had 22 Mccafé drinks and they change the app again to rewards instead of the café drinks. I checked the app and I were seven showing four or five of which had to be redeemed within a few days or they would disappear/expire. I didn’t have time to use the mall and ended up losing four or five of those. If you figure those drinks run an average of 4 to 5 dollars each and lost a couple hundred dollars and drinks over the years. And I bought a couple hundred coffees a year from McDonald’s. For many years... this has made me much less trusting of the McDonald’s app..Ajfred3Version: 6.13.1

Terrible. Slower to order than drive thruThis is my 2nd time using the app to make an order and both times was a absolutely terrible experience. Much worse than ordering in person. The app like Starbucks app should speed the service. I should be able to place my order and then have it ready. In both cases, the order did not get executed. So I paid twice the first time. I am way too busy to recoup a 5 dollar charge. The second time, the restaurant didnt get the order until 5 minutes after I was waiting in the restaurant. The app hung and then would say I wasnt close enough even when I was standing there. Finally the order goes through and I end up taking 10 more minutes than if I simply went to the drive through. It was HORRIBLE. I ended up getting to my daughters piano class late. We go to McDonalds on the way to class every single Sunday. I decided to use the app to redeem points and it was by far one of the worst experiences. Its 2022 - if McDonalds want to have an app that is like Starbucks and it just works and people are happy, hire a tech team that can execute. Do it seriously or dont have an app at all..MtndjdjdjVersion: 7.1.1

Horrible serviceI placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service..Micahfor childrenVersion: 5.12

Sometimes quicker to just go thru the drive through.I don’t like how I sometimes only have 2 breakfast deals showing at breakfast, then at lunch (when you can’t order breakfast) several breakfast deals show up. Also hate that some deals can only be used if you order and pay online but not at restaurant. You should be allowed to use them all for both! I hate when I click on a deal in the drive through line then it says I can only use it online. Sometimes I only have cash or many times even when I order o line to sped up the process, it’s slower than going through the drive through. That defeats the purpose doesn’t it?! I’ve seen cars go through the drive through and get their food before me even though o orders and paid before they even places their order, yet they get their food first. A few times I’ve even had to call the restaurant to ask where my food is and this is after I see vehicles go through the drive thru that weren’t even there when I placed and paid for my order! One time, after I called, they finally brought my food. It was in a door dash bag waiting to be picked up while I’m sitting in parking waiting for it! I love the points I earn. But I think it’s unfair that some deals require you to order and pay online in order to use them..LouisiananurseVersion: 8.1.0

Used to be betterI have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be..A user you're about to loseVersion: 5.20.1

Unfortunate.Came here last night as well and everything went wrong. First of all they forgot half of the order, so I had to go into the restaurant (AND without a mask as I did not plan on going in) because I walked up to drive through and they told me to come in. So I go inside meanwhile carrying my son’s ice cream cone that was melting all over and garbage at that point pretty much… So she said she’ll get me a new one and throws the ice cream cone away and gets me my fries and the right sauce since I got that wrong to you for the nuggets….And I also ordered extra salt on every item that I ordered so they would hopefully remember to put salt packets in with the order so when I was inside having to get my order I asked them specifically if they remembered and put the salt in the first bag of food and they reassured me yes they did. So I leave, and of course they did not put salt in, and all the first food was of course COLD by then… but the worst part! I ordered 2 large fries and they barely out any in! Which happens ALL the time. And as expensive as the fries are… I expect them to at LEAST BE FULL ☹️ I was able to literally dump the two larges together and it made ONE large fry. Not two. So disappointing. Hopefully today is better. Otherwise it’s not worth the money that we don’t have. We rarely are able to even eat out..Ashleigh J CodyVersion: 7.0.2

Are millennial killing the fast food industryNo it’s just y’all are constantly ruining yourself. I use the app when I’m hungry to see if there’s good coupons out then you figured that it wasn’t right to have people scan coupons there so you made it a mobile order only option to use them, goodbye people who use cash cause they don’t want to use a card, and now I can only see them when I’m next to a McDonald’s you know the part where I’m ready to receive my order now I have to wait in line just to see if that good coupon is there and leave if it’s not wasting my time and confirming my suspicion that y’all aren’t gonna have any good coupons anyway. Not only is this coupon app gone bad but so have y’all employees they don’t know how to handle the mobile orders they lack the training and the amount of employees to handle moble order I shouldn’t have to tell them I made a moble order they should do it like all the other orders and just shout the number when it’s ready. I guess I’ll just use good old burger king who has better coupons that are in the app and, get this, on paper from the mail. Y’all lost the marketing competition fix it or pack it up and blame the millennials on your way out, your only saving grace is if you don’t have any competition on the block..NowohavenoviewsVersion: 5.14

Sometimes worksSoooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works..RendaphillipsVersion: 5.18

Great when it works, trouble when it doesn’tUpdate: A helpful McDonalds local manager called and arranged for me to get a refund by coming back to a store in-person. So I have now paid only once for my meal instead of twice. This is good, and I am raising my rating to three stars from two. However, the initial process was frustrating and took multiple rounds of communication in order to get the issue addressed, and ultimately the resolution doesn’t leave me with any more confidence in using the glitchy app. But at least I feel good about going back to the Golden Arches for a meal now. Original review: I’ve used the app several times successfully to order ahead for pickup at the counter. Yesterday, however, the app charged my credit card via Apple Pay and then returned an error message on the order itself — the order disappeared, so I had to go into the store and order and pay at the counter without the app discount. I submitted a help ticket with McDonald’s customer service. But I notice today that the app now shows the order as completed. So if the CS folks are obstinate and insist that the order went through normally, then McDonalds will have not only provided a frustrating experience but will have stolen my money on top of everything. Let’s see what happens..JimblinVersion: 7.16.2

It’s coming alongRegular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.).Britain W.Version: 5.15

Good but could be betterI got the app during Covid and have used it a lot over time. However recently (this past year) the app has been so buggy. I put in an order and it changed my location to a McDonald’s on the opposite side of the city and I had to wait for it to automatically cancel and make an entirely new order at the McDonald’s and couldn’t use any of the deals. I will also try to put in an order on the app and when I try my pick up location it will load and give me an error on our end message no matter the pick up option. This has happened multiple times within the past few months so I stopped going to McDonald’s. Same issue occurred today so when I saw my order cancelled for the third time I just left out of annoyance (and felt that it was a sign to just not get any McDonald’s today) at the app not functioning. I only get drinks and use their deals, if the deals don’t work I’ll just go to a different company and get drinks. If they can get location to be changeable or have the locations sort it out and have the app not have issues after putting in the order the app could be at 5 stars. But its currently at best 3 stars. Also my name is completely different from my email and my actual name in the app and I can’t change it….Bubbles111111111Version: 7.13.1

App stops working, have to delete and download every time I want to use itI love this app when it’s working, because it’s so much easier for me to order everything, earn points and use rewards or deals. It’s super cool. But about 3 or 4 months ago the app stopped working properly. I’ll go to order something and add it to my “bag” and it never appears in the corner. It never gets added to the bag. I try to view it to pay/keeping adding things to it and it never appears. So I stopped using it. A week ago I decided to try it again. It was doing the same thing. So I deleted the app, downloaded it again and it worked! I chalked it up to it “must’ve been my phone,” but fast forward to today. Went to use it to order my kids Happy Meals after work and it’s going the same thing again. Order something, add it to the bag and the bag doesn’t exist. Never appears so you can’t pay/can’t order anything. Didn’t get to use the app today either. For kicks I deleted it and downloaded it again for a second time. Added something to the bag and it works. I shouldn’t have to delete an app and download it again every single time I want to use it. I hope you guys can get this solved! I love the app, but this is a minor inconvenience I wish I could avoid. Thanks!.Jenn Jones 690Version: 7.10.1

App occasionally sends order to wrong locationRating 3 stars because when it works it works. But on multiple occasions this app tends to override or just outright send the order to the incorrect McDonald’s location. Worst case was when I was in the parking lot of a location near my house, put in an order after making sure the app was showing the menu for the location I was at, but suddenly AFTER submitting my order it told me the order got submitted to a McDonald’s location all the way across town. If I could cancel the order in the app within five minutes in order to correct this error it wouldn’t have been a problem, but the app says you have to call the location itself in order to do that. Very annoying when an app made for convenience ends up doing the opposite. I had to drive across town in 5:00 traffic in order to get my food because I sure as heck wasn’t going to waste my money on an error I didn’t make myself. So yeah whoever is in charge of working on this app, please add the ability to cancel orders within at least five minutes after sending it if the customer suddenly notices the app made a mistake, or at least fix the way the app interacts with the phone gps tracker so it doesn’t send orders to wrong locations..JoMH1990Version: 7.11.3

(Updated)This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now..CorykkuVersion: 5.22.0

Recent Bug Broke OrderingUpdate from below - been at 3 weeks and the app is still broken with a cart that cant be cleared, making ordering impossible. Doesnt seem like they will fix this bug. Not worth the download. Usually an okay app. However, you may want to fix the recent bug that has prevented ordering through the app. The cart doesnt allow resetting the cart. So all you can do is remove individual items. However recently it has locked expired coupons. So I’m unable to order anything because a coupon from several weeks ago is locked in my cart. I’ve tried logging out and reinstalling the app, but neither does anything. I’m not sure why a store with a location- and time-specific menu would make it so difficult to clear the cart - but you may want to fix this. And, it would make more sense if the cart also cleared after an order was completed. For some reason all of the items just stay in the cart, as if someone wants to keep reordering the same items by default. And you’ve also made it next to impossible to give feedback about the app in the app - not an order in the app. So that seems poorly thought out..Potts2010Version: 6.13.1

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McDonald's Negative Reviews

Terribly designed app, many stores not fully trained for the appFor starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order.$aver of cashVersion: 6.18.2

Bad UXSlow to respond. Frequently get interrupted with up-sell offers, many of them popping up while you are trying to pick menu items, so you end up clicking on them without wanting to. If the restaurant forgets to close out your order it’s a PITA to manually remove the prior order items when starting a new order. The point system is pretty useless as using a “deal” does not allow you to apply points to the same order (the 20-30% discount is the only redeeming aspect of the app, hence the two stars). I often try to use curbside pickup but if the store is short staffed they usually do not offer it, so I’ve waited curbside many times for too long before going in and getting the order, which had been ready, and is now cold. There’s a lot of nonintuitive crap, like forcing you to select sauce options (or no sauce) with chicken nuggets, but no indication from the app that a selection is required. The app either relies too much of faulty geolocation or has a bug, as I’ve been parked in the lot a number of times but cannot select “I am here” as it thinks I’m not. At Chick-fil-a allows you to specify that youre there before you are, which makes timely pickup much easier. Finally, there is no in app feedback - directs you to a McDonald’s web page which is not set up for app feedback where you have to re-enter all your info, including order info, that could have easily been pulled from the app..JoeR987654321Version: 7.11.3

“Upgraded” but still far from perfectIt’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there..B1G82307Version: 6.18.3

App is VERY buggy/ rant abt Reward SystemAt times, the sale wont go through but this is like once every month or two. (I buy large McDonald's orders $60+ almost daily) I cant use the 20% deal in store anymore because they changed it to online only. I have enough money to buy my meal so why won't it go through? It says to speak with an employee but that doesn't work either. It's not that they didn't know (the manager person with white shirt was trying her best to help) but that the app is very buggy. Also, normally when i add something to cart, it shows how many items you have at the bottom. For me, that tab is invisible. To access it i need to go to a specific section i.e- the Deals, Sandwiches & Meals, etc. The app is also very slow. I click on a tab, and takes a good 3-5 seconds to load. I have an iPhone 11 with pretty good wifi and my Xbox One installs and boots up GTAV faster than i can order my food off the McDonald's app. Another complaint i have, i have over 100k reward points. But i cant use them bc you can only use 1 deal per order. Why are my reward points considered a deal??? I earned those. Why can't i get a meal for myself WITH the 20% off Deal and get a Big Mac for my mom via the Reward Points? Because that's considered a deal too. Anyway, just fix the bugs please. That whole Reward Points considered as a deal was just a rant. Please fix the bugs or make the 20% usable in store!!!.Andy G6Version: 7.10.3

Prepay and Location Services Cause a LOT of Problems and Unwanted ChargesI have run into the same problem as others. I set a destination location for pickup, make my order but along the way, the app decides I want to order at the place nearest to me. The location thinks I am there and makes the order since I am nearby but I get to the place where I DID order but I cannot cancel the order because the other place already made it. It cannot be cancelled for a refund and McDonald's "support" is pretty unresponsive. This is supposed to be fast food. It costs a damned fortune these days so I am fine waiting until I actually arrive to check in rather than spending money for a meal I do not actually receive because it is miles away and the app does not allow and updated location. In the short term, I have turned off location services. And I will lean towards BK and Wendy's whose apps just work better. Every penny counts these days so I will spend it elsewhere so I can actually get what I ordered where I ordered it. Update: I got a response from the Developer to uninstall and reinstall. This does not solve the problem that I am out of pocket for a product I did not receive. Why would I trust the app at all if I cannot cancel an order that the app screwed up? Why would I prepay for something I do not know I will receive. It is not huge money, but I should not be on the hook especially these days nor will I trust the app to do things properly..J.A.G. 66Version: 8.5.0

This app is awfulI have spent the last several months trying to get this app to work. I have emailed at least six times and have only received a canned response that I may be entering my email wrong and that is why I get an error message stating that I need to enter a valid email to sign in. The automated response says to call if I continue to have trouble. I have done this. They take all my info and note the issue I am having. They say they will elevate to IT department. The only response I get is a confirmation email that they have noted my issue. This is ridiculous. If you can’t fix the issue say so. Just stop sending auto replies without helping. I can’t score points or use your app. I obviously have an account since you send me emails but I can’t sign and you never respond to me except for ads and generic auto replies when I contact customer service. Then I contact you by phone and they can’t figure out the problem and say someone will contact me. No one ever does. I have been doing this for nearly 2 years and nothing has ever been resolved. I have never been able to sign onto the app or add any points and you don’t seem to care that your customer service is inconsistent, unreliable and ineffective. You don’t care about losing a customer even though each one should matter. I don’t know why you keep emailing me when I can’t do anything with this. It’s a waste of my time and energy contacting you about this ongoing issue..Eddie 615Version: 7.15.0

Worst. Support. Ever.So, like others have pointed out, for no reason the app suddenly decided the closest location to me is one that was 95 miles away. Every time I tried to change it, it wouldn’t work. So I made the horrific mistake of signing out of the app after uninstalling and reinstalling it multiple times like the “developer” has advised. Now, I can’t sign in anymore and have talked with tech “support” for literally a week. After repeating myself about 20 times to them because god forbid they read a message they came to the conclusion that there’s nothing wrong. They haven’t even detected sign on attempts and so I need to find a different network. Apparently it’s my WiFi when literally everything else in my house is working fine except this stupid app. Go figure. So, for those of you having the, “sorry that did f work… there’s something wrong with your internet” problems, it’s not your internet, it’s their stupid app. They have a glitch that thousands of people are experiencing but it’s our internet. Couldn’t possibly be them. Seriously, the most incompetent, idiotic tech support I’ve ever experienced. So, when the “developer” inevitably responds saying something like they never want you to experience this and to talk to them here and provide the support link, don’t bother. Their incompetence will just make you more mad. Bottom line? Go to Wendy’s or Burger King or literally anywhere else because their apps actually work..AlexWJA9812Version: 7.13.1

This App and McDonald’s is garbageSo I had a lovely experience with this app yet again but this one tops it all. I went to McDonald’s today. I ordered through the app because of the deals the app has. I went through the process and got to the screen where it says curbside. I selected number 3 for the third stop. I wait waited 20 minutes only to go through the drive through to have them tell me that there is no record of my order. I showed the rude manager my receipt on the app on my phone and showed my bank statement of the the exact moment when I bought food through their app. She refused to give me my order because she said if it is not in the system then it never existed. But having for forms of prove showing that I did proved her otherwise. She still would not give me my food. McDonald’s I not sure how you train your managers but maybe you need to go back and teach every single one about not just customer service but general manners. Also maybe teach them how to use the app because no one in the building of all of your excellent employees know how to use it. Lesson that I learned today. Your app is garbage, it glitches and when I have 2 forms of proof showing I purchased food at your establishment, please have your manager refrain from insulting my intelligence and when they are in the wrong to apologize and say they made a mistake. All I wanted was food and know you make me not want to every close back. Thank you..Goobertron12!Version: 7.1.3

Fix the location featureI think this is the first time i have ever written a review for an app. i am tired of the location feature. if the last location you ordered from is the one you are going to order from now, 100% of the time it will automatically update the location to a nearby but wrong location. if the last location you ordered from is 8 miles away from your current location, 100% of the time it will leave the location alone, allowing you to order from a location nowhere near you. you cannot change the location after submitting your order without canceling the order, which prevents you from using another deal for 15 minutes, which is completely ridiculous. the order isn't submitted to the location until i get there, so just let me change the location. also, you have all of the information on what deals have been redeemed, so you don't need to prevent me from trying to use the deal when reentering my order. also, do not ever automatically change the location without prompting me to ask if i want it to be changed. this is literally UX 101. finally, change every interface element that is just a text link into a button. "change location" is text only and is extremely difficult to interact with for no reason. other than the things i've mentioned, the app is great. fix this stuff and i will change my rating to 5 stars. and invoice you my consulting fee..PorathVersion: 9.102.0

Frustratingly Inaccurate and InconsistentI’ve been using the McDonald’s app on various iOS devices for years, and it has consistently caused me problems. No matter the device, account, or location, the app is riddled with issues. For instance, if you pull up a deal at a physical location and then close and reopen the app, it often shows that the deal has been used, even though no purchase was made. This has happened repeatedly over the years, and the managers at the locations never seem to care. They always seem frustrated when I bring up app issues, which I understand, but something needs to be done. I’ve lost a lot of money by just taking the loss and being understanding with the store staff. Perhaps my biggest mistake was choosing McDonald’s as my go-to for good quality, fast food at decent prices. Post-pandemic, their prices have increased a lot, much like everything else. But it should never be allowed for a McDonald’s location to charge over a $1 for a single hash brown. At my local locations in Oklahoma, a hash can cost upwards of $2-3 after tax if purchased individually… I love the deals, but I am frustrated with the app. I respect and fall for the marketing, but I can’t stand the lack of customer service. Why is it so frowned upon for a store to give a discount on a large fry if there’s an issue with the app or service? Chick-fil-A does it right, so why can’t McDonald’s?.0leKingColeVersion: 9.100.0

Used to be great, but now sooooo slooow and very buggyThis started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!.ScalTrojan96Version: 6.9.0

No Good DealsThis review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile..FlyingDog31Version: 6.0.6

Awful. Doesn’t work.I’ve had this app for a bit now, and I keep trying to order from it, and it doesn’t even give you an option to pay. I’ve asked many individuals to have a look at the app with me, to see if there is just something that I’m missing, and everyone of us have concluded that this app just doesn’t give you the option to pay. The idea of deals are nice, but if the app doesn’t have an option to pay, and you can’t actually use the deal, what does it matter? Also, the app is constantly glitching. Trying to swipe from menu to menu, they just stay blacked out, and nothing pops up in general, a lot of the time. It’s an extremely buggy app, it doesn’t let you pay a lot of the time, and I’ve had people tell me that they paid for their order, got to McDonald’s, and it doesn’t show anywhere that they actually ordered anything, so then they get screwed out of a meal, and don’t even get their money back. The deals are nice, but the hassle that comes with this isn’t worth it. Because you can’t actually obtain any of the food or the deals anyway. I’m honestly extremely irritated. I went to go order food this morning, just hoping that it would work, and again it did not. I’m done with this. I’m hungry, and I’m done. I never go to McDonald’s otherwise, because the prices have gone up ridiculous amounts. I’m just done with McDonald’s at this point..JrhrhdjfnfVersion: 7.10.3

Feels like corporate demons made this appWhile the UI of the McDonald’s app and the polish on it are very nice, it looks very well presented, it has so many issues. General lagginess but when you finally submit an order, there’s so many more problems. I can’t cancel an order?? Why is that? I can’t change the location? Sometimes, I’m not even able to re-open in order. I have not finished. There are a few more things that I can’t think of at the moment, but I also know they have removed plenty of their deals. I don’t see why you would add one deal and then switch it specifically with the french fries you got one large fry french fry a day where are the two dollar purchase and they switched it to a medium for no reason other than to make it a smaller size. Also, you can’t use all of your own points in one sitting. I understand one deal at a time, but I should be able to use a deal and Annie if not all of the points I have available in my bank should I choose. It’s ridiculous that they hold back from us. I also feel that one dollar per hundred points is way out of proportion. You look at some of the prices in the points and I’m paying I’m paying five dollars for a large fry when it’s not even listed at five dollars? The app isn’t terrible, but corporate demons have definitely got their grubby mitts all in it..StaarrborgVersion: 7.13.1

Can’t get it to workI’ve used this app several times without success. There has always been a glitch of some sort. Twice at the Thousand Oaks branch where my order never arrived even though I had a confirmation and showed it to the attendant. Her manager couldn’t figure it out. He just said that they have nothing to do with the app. Two different departments. I had to call my credit card and get a refund on one and the other time my credit card company said it did not come through. But what a hassle. The other two times were at the Ventura branch on Telegraph Rd. There were items missing. The first time they saw the glitch and apologized that I had to return and compensated me with coupons. The second time I caught it on the confirmation that fries were missing so I had to go inside and wait in a line for a lengthy time. It was chaos behind the counter, kitchen and customers. On my last visit I placed a special deal order. Everything was fine until we got to the checkout. By the time I looked up my credit card information and went back to inputted the check out said my deal was no longer available. I had to delete it and start over again. So I did. When I did I noticed that the deal was still being advertised. So I hit the deal again and sure enough it worked out fine. But again there it was, another glitch that ate up my time..Back Road MasterVersion: 7.5.1

Non Existent App SupportKind of funny how this app lets you store payment info and do transactions, but when something goes wrong, there is no support. Good way to steal your money. Their solution is to just contact your bank and dispute it with them. They’ll do the transactions and take your money, but they want no part in giving you customer service for refunds lol. Such a good joke from such a large company. I’ve done the order from app and skip the line and wait at the stall for them to bring out your order. At two different McDonald’s I had the same experience. No one wants to bring out the food because they are lazy or short staffed so you wait 30 mins to an hour for your food. But your food is made, it is just sitting there getting cold. You can call the number on the sign, but sometimes they won’t answer or they will say they are short staffed because no one wants to work at McDonald’s for such low pay and they will try to get it out. 30 mins later you get your order and it is hard cold almost inedible fries, and a completely old sandwich. That’s where the non existent app support comes in. What do you do if your food is cold and inedible? You get no help on the app for a refund. They just take your money and the McDonald’s that gave you the cold inedible food will say the app is separate and they don’t deal with it. So this is a good way to have your money stolen from McDonald’s..ADROMOVersion: 7.0.2

Worst app everOver engineered and poorly executed. Downloaded the app and placed my first order. We were good up to this point. After placing the order and paying with Apple Pay the app went to a page that told me I had to tell the app when I was close so that the order would be prepared. No option to simply say be ready in 30 minutes. My plan was to place the order and have someone else pick it up. Not happening if I have to tell it I am close using my phone. Drive to McDonald’s where the app tracked my location. It did not automatically submit the order for preparation when I was near so I am not sure why they needed to track my location. When I arrived I pressed the I am already here link in the app. It then popped over to a screen telling me I had to select my pickup option. Unfortunately the screen which I assume was supposed to have options was blank. The employees at McDonald’s had no idea what to do and didn’t really care either way. Restarted the app several time but always ended up on the same blank pickup options screen. I was able to cancel the order and reorder from the kiosk inside the store until that failed when I tried to pay at the kiosk. Took me twice as long to get lunch as it would have to just walk in and place my order at the counter. The reason I rated this app so poorly is not only that it failed to perform but that McDonald’s is capable of so much better than this..NtfreakVersion: 6.0.6

Absolutely worthlessI’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system..Minno mamaVersion: 6.3.2

Do not use this app!The reason I liked this app was the convenience of ordering food for my kids if they’re hungry and I’m at work. They can walk over and pick up their food, and I pay right from my phone. Convenient right? Nope! I ordered from work one day, it was a little confusing and I had to hit back a few times to get the location right, or so I thought... well my daughter walked over, I screenshot and sent her the order confirmation. She’s waiting and they say no order. So I check the order again and it said it was ordered at another McDonalds down the road and I KNOW I clicked the right McDonalds when I placed my order. Anyways I called both McDonalds to see if they can transfer the order and they were NO HELP! Told me I needed to call the contact number on the app, well I did and was told that the charges are pending but it won’t clear since I never picked up my order. Today I look and see the charges cleared for $20 worth of food that I never got and McDonalds knows it was never picked up and that I was totally scammed! I call again and I am told I need to dispute the charges with my bank. Are you kidding me? This app is a joke and so is McDonalds. Deleting and never using again! I’ve been using the Starbucks app for years and never had problems like this. McDonald’s ripped me off of $20! You’ve been warned, do not use this app because even if you don’t pick up your food, you’re charged and they don’t refund you..Roxxxyp808Version: 5.18

Nice exclusive deals but Payment Failures kill itOverall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price..Stupidity CIVVersion: 6.6.1

Last thing you wantMe writing a review of this app would be almost as bad as you asking me to review the quality of service at your store in Moorestown NJ. Both are equally as bad. I've found countless stores that get everything right all the time but never one like mine. How is it possible to screw up one customers order ten times in a row? Statistically with all the other customers it is impossible. Just like it should be impossible for the app to fail loading every time I try to use the deals section at prime hours but it does. And only then. Works just fine at two in the morning or ten at night. Go figure. But like I said you don't really want to hear all that from me. You need to wipe that location off the map and start with a new store. Building and all cause it must be cursed. And I've written to HQ and to the actually owner plus the manager for luck. Never heard back which really disappointed me. So now instead of going there several times a week I go to Wendy's or Burger King. And on special occasions I will go to McDonald's but after the attitude the woman gave me at Moorestown I'll probably stop doing that. I broke a cardinal rule. I asked for tenders after nine at night. I once asked at eleven and thought the guy was going to hit me. You'd think if something is that popular you'd order enough to cover the entire day. I guess McDonald's isn't smart enough. Cause that isn't a Moorestown issue. That happens at all of them..Scottbender83Version: 5.18

InfuriatingI really like McDonald’s food, but what I hate more than anything about McDonald’s is their stupid double lane drive-thrus that they seem to have built everywhere now. From drivers not knowing how to line up in a fair way, to drivers just being plain jerks and not letting you merge, to the store getting orders mixed up (I have inadvertently paid for someone else’s meal before realizing it). It’s a horrible experience that simply discourages me from going to McDonald’s. So I thought ordering through this new app would solve that whole debacle and make for a faster, more pleasant experience. Unfortunately, I have yet to be able to successfully order anything. I added one of the daily deals and then tried to order an additional burger along with it, but could only select from breakfast items (it was definitely past breakfast time), so I gave up for that day. A few days later, I tried ordering again, but when I tried to add a new deal, the app says I can only add one deal per order. Sure enough, the deal I had added before is still in my bag, but expired and I couldn’t for the life of me figure out how to delete it (I’ve since figured it out, but well after the fact). In addition, I could still only pick from breakfast items (again, it was definitely lunchtime) no matter what I tried to do. In short, this app has been completely unusable and I continue to not want to have anything to do with McDonald’s..7dino7Version: 5.22.0

Center St Manchester, CT worse experience everI order and pay with app when I get to pick up from the Center st location in Manchester, CT I was told they couldn’t give me what I ordered unless I paid more. Really???? Why did the app allow me to choose the options I did if it wasn’t going to go through at pick up. The manager told me he will refund which will take 3 days and I had to pay AGAIN right now for my order eventhough my “correct” order was less then what I originally paid. Doesn’t make sense AT ALL. I feel it was no way my fault the mobile and pick up locations does not do things the same way and “the manager” couldn’t honor my Mobile order the company would be losing too much seriously $2-3 is too much to honor. Complete BS. The manager then refunded me before even coming to an agreement on if I wanted my order or not but get this he only partially refunded what I paid I had to waste my time go back again to get him to do it correct. What a waste of my time kids at that point was upset all they wanted was their ice cream but instead they end up with a ruin night. Needless to say I did not order there or will ever again. It’s a shame especially when we order from that location at least once a week and well over $20 each time. Over bad management and the ability to make a regular customer wanting to return next time. Def will not be using Mobile order again don’t want another ruin night!!!!!!!.DagmiMistVersion: 5.14

NO REFUNDS.This wretched, tacky, seemingly helpful but just as useless as a third party app has no actual connection with the stores you put your order in with. I specifically put in my to-go order to save money, time and mitigate confusion, but upon arrival there was clearly noone even receiving or keeping tabs on that order. I waited around for 20 minutes before it became clear that they did not have my order anywhere, and it was not on the being prepared monitor. Rather than waiting in the line which was not moving or being addressed that whole time, I left. Normally- though I don’t normally even leave bad reviews- this would be a bad review for the specific McDonalds location. But my minor defeat at not receiving the food I specifically downloaded the app for was met with a spit in the face when I went to get my refund through the app WHICH I PAID THROUGH and was told to take it up with the location. Oh!! Okay! Thank you!! You- you want me to take it up with the… oh yes! With the the location here that can barely take a customer and had no regard for my order in the first place? Wow. What a handy app. Just took my money, sent me to a place it assured me my food was being prepared, and then refused to give me my money back. *slow clap* Really using those billions of dollars of yours well eh? Thanks for making your company even less efficient, personable, and agreeable. DELETE!.Sad ActorVersion: 8.1.0

StupidThis app is apparently not run by McDonald’s themselves … according the email I received from some one at my local McDonald’s today. There is a disconnection somewhere. Placed an order via the app … got to the store only to find out they couldn’t make 3/4 of my order due to being out of stock. Why that doesn’t reflect on the app? I guess because the local owner and/or manager has no way to make things show out of stock in the app. Then I was told I have to get a refund via the app, they cannot do it in store. So I used the “contact us” part of the app (because it wouldn’t let me just cancel my order in app). I’ve been told by them the refund must be done by the store itself. Again the store told me they cannot process the refund for an order that was placed via the app. I recieved an email from a person at the office of the owner of this location who offered to send a gift card, which I don’t want. I want my money back via payment method I used when I placed it. But oh no she can’t do that, they don’t control the app therefore all she can do is send a gift card or I can go to the store and get a refund there, which I was told was NOT possible when I (again) contacted the store. I highly suggest not using this app and not even bothering with McDonald’s in general. Their food is already not very good and then to have to deal with this level of incompetence is ridiculous..Dlynn1988Version: 8.1.0

Beware! No cancellations or refunds!I accidentally ordered from the wrong location because there were two restaurants relatively close by on the same street, except one was in the opposite direction of where I was going. I didn’t realize what I had done until I got to the restaurant I intended to order from. They told me they couldn’t transfer my order or cancel it, and that I had to cancel through the app. Well as it turns out, even though the other store hadn’t made my order yet, and they wouldn’t until I arrived, there is no option to cancel an order once it is placed! I tried contacting the other location for a refund per the app’s instructions, and they told me they didn’t have access to app orders, and they had no way of canceling or refunding my money. So basically if you make a mistake, your only options are to drive out of your way, or eat the cost of the order. I find this practice to be highly suspect, and I’m not sure how it’s even legal. How can they charge someone for something you didn’t receive, and don’t provide any option for a cancellation or refund? Again, they don’t make the food until you arrive, so it’s not like they’re wasting product by allowing you to cancel. Makes no sense and is definitely shady. One final note, they also don’t allow you to register their own McDonald’s gift cards as a payment option..Rex GoldenVersion: 7.16.1

Constantly changes location and system glitchesI love the deals on the app but with screen-errors it’s nearly not worth it. Many times I’ve selected “I’m here” for curb side orders and it has shut down and the app force quits, when you go to re-open it it won’t let you press “I’m here” again and it makes it impossible to track your order after. It also doesn’t save your favorite location as your default McDonald’s. Many times I have ordered to the wrong one and I have gracefully done a “drive of shame” to pick up my order from the correct location but TODAY, I placed an order to my home location, I had my sister proof read that our order was to the correct location, we paid and it prompted us that we had ordered to the home location, and when we arrived there it wouldn’t allow me to select “I’m here” because I was “too far away” it then changed my pick up location to a McDonald’s another 30mins away from me. Combined with McDonalds STATE OF THE ART customer service (eye roll), they stood there, wouldn’t help, and when I finally got someone who had more than 5 brain cells they said they wouldn’t help me after we discovered the glitch, even though I had proof I had paid for food coming from their location. It was definitely not worth nearly 1 hour of drive time..AnonylrVersion: 9.100.1

Steals your money! Don’t use!!I used this app on multiple occasions and it was usually pretty good. But the last time I used the app it took my order, charged my bank, and the McDonald’s location I was at told me they had no record of my order. I told them it was processed but they just told me to refresh the app and that the bank charge was just a hold that would go away. He was wrong. No I’m out over $18. DO NOT USE this app. If you do, they can charge you however they want and you’ll be screwed out of funds. I contacted customer services and they just told me to contact my bank or change my password like it was a fraudulent charge. That’s not what happened, I ordered food, they didn’t give me anything, I’m out of money. Other places like Wendy’s, Burger King, and more have apps that won’t do this to their customers. Use them instead. The worst part about having an experience like the one I had is that any customer care or app developer support will all say the same thing “Sorry, please call this number.” I spent 30 minutes at the curbside spot waiting and no one came. I then got in the drive thru lane and waited 10-15 min to be told they didn’t have my order even though I had a confirmation order email and bank charge. So now I have to waste MORE of my time to fix THEIR issue?? It’s like you get punished for their mistake. Absolutely unacceptable..NS usmcVersion: 6.15.3

No refunds, even when restaurant is closedIf you place an order on the app, and for some reason the restaurant can’t fulfill it, they will still charge you and refuse to give you your money back. On one occasion I placed a breakfast order and arrived five minutes after they stopped serving breakfast; the restaurant told me they could not serve me the food I paid for. Another time, I ordered food and when I got to the restaurant, the staff had blocked off all access to the parking lot and I couldn’t get to the restaurant. Was still charged for the meal; I tried for weeks to get a refund and the best they could do was offer me a coupon for a value meal (which wasn’t equivalent to what I’d paid). Every other app in the world has the functionality to refund a charge when something goes wrong. For whatever reason, this is not built into the McDonald’s app. When something goes wrong they will swear up and down that not only they won’t refund you, but that they aren’t able to because of how their system is set up. When you go to McDonald’s, the employees push this app on you hard, and the deals on the app are really good. I’m guessing the company wants to get you on the app because they can charge you without having to actually give you anything in return. It’s great when it works but when it doesn’t, you’re just handing cash over to McDonald’s..TexramoneVersion: 9.102.2

Waste Of TimeI wasted time setting up an accout. I wasted time trying to set up an order. It goes as far as letting you fill out all your info, but won’t let you enter a card to pay for it. I tried 2 different cards, but the ‘save’ button stays grayed out. I tried placing an order which it allowed me to do. But again, I couldn’t pay, as it wouldn’t allow me to save the card info. I hit ‘place order’ figuring I’d just pay cash when I got there. The app said the order was placed. Gave me an order # and all, so I figured everything was good to go. It (the app) said they would start the order when I got there and hit ‘Check In’. The only thing that came close to ‘check In’ was a button that said ‘I’m Already Here’. I pulled in to the parking lot and hit that button cuz nothing changed and it was the only option. Well... Of course the app is now saying It doesn’t have my order or maybe I’m not close enough OR talk to a crew member. I ended up having to go inside and place a whole new order which I was trying to avoid! Then it STILL took forever for these people to understand what I’m trying to explain what happened! It was so aggravating, the whole thing! Then I have to put up with their condescending attitudes... Unbelievable... And of course there’s no one around to help figure out the problem. So that’s the last time I’ll be going to McDonald’s any more. Who needs the aggravation?.WayneD420Version: 6.6.1

The 15 Minute Review.The McDonald’s app was a source of joy in my life, I would log on each day collecting points. Getting new deals. But one day someone at McDonald’s decided it would be a good idea to ruin it. Every time I come to a McDonald’s location without fail the McDonald’s app has an issue. How am I supposed to put credit card information on an app I can’t even trust will process my order. Aside from that inconvenience almost every-time I go to place a mobile order I click drive-thru on accident. User mistake yes I’ll admit, but when I go to remove said deal and re-add to the mobile order I’m dreaded to discover I have to wait a painful 15 minutes. Now 15 minutes may not sound that bad but think of all the things you can accomplish in 15 minutes, on top of that think of how that may affect people with limited time. Say someone working at the McDonald’s facility’s has a 15 minute break, but they only have enough cash if they use there deal. Now you see where the issue with app lies. It hooks its consumers into almost always using it, but it has a critical flaw. When I think 15 minutes I think of the possibles, I think of the wasted time I’m forced to sit at the McDonald’s location in pure anger. When you have 15 minutes you can accomplish so, so, much. Even this very long and critical review..Tracey SiskVersion: 7.8.3

10-11am is a disasterAt about 10:15am I was thinking to go to McDonald's for breakfast. There is always the question of when breakfast is no longer served - app said 11am for my McDonald's. Great! I have more than enough time. So I get there at about 10:25 and try to place my order via the app. I get an error that certain items are no longer available and those are removed. Darn, I'll need to select something else. I go back to the menu and it's the same menu with all the items available. Try to order again, unavailable. I kill the app and reopen it to try to "refresh" the available items. Same menu, and trying to order many of these items still gave me the same "unavailable" message. At this point I am very frustrated and go to the nearby Starbucks instead. I assume what happened is that perhaps there is a more limited breakfast menu from 10:30-11:00 even though 1) it said breakfast until 11, and 2) the app was giving me the same full breakfast menu even at 10:35. What's frustrating is that the app has the ability to understand the item availability since it errored during checkout, but apparently this information is not incorporated when "building" the menu that is shown. So it's basically trial-and-error to find something available. Perhaps the app should lock down from 10-11am daily if it's not possible to serve an accurate menu during that time..Elderly GentlemanVersion: 6.12.0

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