McDonald's Customer Service

McDonald's Positive Reviews

I love the coupons! But..I have Really enjoyed going to McDonald’s since I was a child. The Big breakfast is my fav! Unfortunately, since the app has been released, the service at McDonald’s has really suffered. Not only does the app take forever to open on my IPhone on the McDonald’s WiFi connection, many times the app will tell us the location is closed, or cannot accept the order. After a few tries it will eventually work, sometimes I have to get my iPad out just to place our order. It is normal for us to wait over 30min for our order, just to receive it in error. Many times our order will just disappear off the display for no reason even if we haven’t received our food. I get concerned and get in line to ask about our order, which takes even more time. Once we get our order we are always missing something or have onions on my daughters burger.. Then I have to stand in line for at least 10min to get an employee to correct the order. My wife no longer enjoys going to McDonald’s since it takes a minimum of 1hr just to get our food. I am so thankful that our local McDonald’s kept the play set in the remodel, otherwise we wouldn’t go to McDonald’s at all. The service really has gone downhill and many times I just wish I could use a coupon and talk to a friendly McDonald’s employee and get my order correct just once. :) I wish the Hewitt,TX location off i35 could get the temperature right in the play area, it is either freezing or a sauna. It is better than outside....Thegadget.hymerVersion: 5.17

Seldom works without a hitchWhen I can actually use this it works. Several times I have had to delete and download again as it would not go past the “new terms and conditions” screen. (Why do terms and conditions change so frequently anyway?) when i can get in, it will give you options that don’t say they are unavailable until later, so you have to manually delete the item and go back and find something else. Once you finally get your order placed, you can head to the location. While on the way to the location, I’d recommend you say a prayer. When the app first came out it worked quite smoothly. Now time has passed, along with some (understandable) turnover, and it doesn’t appear they make mobile order training a priority for newer hires. Pulling up to the drivethru to give your order number often results in what sounds like panic from the employee, not knowing what to do. About 50% of the time a manager has to get involved somehow, and these managers seem frazzled. The mobile exclusive deals are usually what tip the scale to go to mcd’s, but I wish I didn’t have to prepare for a terrible experience on my way there, not to mention the guilt of the 5 anxiety attacks the event seems to cause the poor employees. It doesn’t really get your order any faster, but if there’s a long line and you’re gonna be there anyway, and weather is nice, it’s nice to check in curbside. (I don’t wanna make an employee run out in rain or cold) I like the idea of mobile ordering, and other places have got it right, so I hope they keep working on this..Smixie deeVersion: 5.12

Buggy App and Incorrect OrdersThe app is riddled with bugs. For example: don’t start order from Deals. It will lead you complete your order before choosing a location. The once location is selected, you run the risk of different menus from different franchises (Sweet Tea at some locations, Southern Style Sweet Tea at others). When that happens you are stuck. You can’t remove the conflict from the order. You can’t cancel the order either. Restarting app does nothing as well. You have to log out, log back in, and reorder using the secret trick you just learned. Contact Us is also bug ridden. Tried to submit feedback on restaurant for totally missing everything on order. I ordered 2 QPCs with no pickle or onions, and a Crispy Buttermilk Chicken combo. Instead I got two burgers with both pickles and onions, AND I got a Filet O Fish in a Signature Chicken container. Yes, that means I also overpaid for their mix-up. Contact us freezes so no feedback could be submitted. For about two weeks the “pay” part of mobile ordering didn’t work. Imagine going through the trouble to create an order and then you couldn’t pay. Unless you pay the order goes nowhere. You just totally wasted your time. Quite honestly, using the app is almost pointless. There aren’t many Deals daily and often the order is wrong or slow. The app does make good use of colors and pics. Too many issues. By the way, I got cold fries as well in the aforementioned order screw-up. All is enough for me to use a better app with more deals, the Wendy’s app..Revar11Version: 5.23.0

Charged Repeatedly for Erroneous Orders and McDonalds and Franchisee don’t give a f.Initially glitches didn’t stop me from ordering in the mornings once sometimes 3 times a week. But then glitches and the app locking up started resulting in charges for orders that were not completed. Sometimes required calling the location to reverse charges. Headache but I like their coffee and breakfast sands. But now stores stopped answering the phone or just leave it off the hook so I have a bunch of charges from the same day for the same amount several weeks ago that still haven’t been resolved . I’ve stopped using the app and going to McDonald entirely because the C who took my third call to corporate customer service hung up on me . So use app at your own risk and know that customer service has no problem hanging up on you. UPDATE: I’ve been directed to uninstall and reinstall the APP. But nothing address the return of money they owe. Wow? Thank you? I guess im a maroon and couldn’t figurte thank out meself. I UNDERSTAND THERE WILL BE ISSUES AND GLITCHES AND OCCASIONALLY ERRORS THAT MAY RESULT IN CHARGES. But if there is problem developer who responded, it will be resolved in a way that will restore enough faith to use the app again. Reverse erroneous charges. If you can’t do that. I can’t even consider using the app to use reward points to menu items I would receive for free. So I’ll take your advice , the first part, and remove the app so you can’t steal my money when I’m trying to give it to you..ThunderfenceVersion: 7.10.3

Good luck getting a refund. A flaw with the app!!!!A very bad experience... I ordered my food with the app, which is supposed to make it easy, but instead it was a pain! We made the order on the app and then chose curbside pick up. They don’t charge your card until you check in. So instead of saying, hey don’t charge the card because where the only McDonald’s in the world right now with NO ICE CREAM! They ran the card, made the food, and assumed having no ice cream was okay because our order was large. No it’s not and they should have came to our car before charging the card to inform us that our order would not be able to be completed as ordered. Instead they brought all the food out and asked if we wanted a shake or something instead. We asked for a refund instead and were told that since we did not pay at the store they could not refund us and we would have to call online to request a refund. We called online to request a refund and were told they they could not refund us our money and that we would have to call our bank and tell them the charge was not authorized. This was a horrible experience that will not be forgotten. This whole process was supposed to be easy and it was not. To top it all off they think a coupon for a $.50 ice cream was going to suffice when we called. How can you offer a shake but not have ice cream? Aren’t shakes made out of ice cream?.Gabdul713Version: 5.23.1

Ongoing technical issues!I’ve experienced multiple problems with this app, far too frequently for the amount of time I’ve been using it. For example, today it randomly signed me out and took approximately a dozen looping/stuck, time-consuming sign-in attempts to finally get back. Another frustration is the feature of having to “check in”, which usually works but sometimes does not. And when it does not, that order stays stuck in your app history, regardless of whether you actually picked it up. But FAR worse have been SEVERAL times when you place an order, the charge goes through, you receive a confirmation e-mail as well as a phone notification … but then when you get to the restaurant they do not have a record of the order and/or the order having been paid :( Which means that you have no choice but to pay for it if you want to get your order at that moment. And thus you get double-charged. And then you have to go through the frustration of trying to fix that, which takes a LONG, LONG time. To make matters worse, very often the restaurants themselves are not cooperative or even all-out combative. Their tendency is to throw their hands up and throw the blame back at the app developers. It is clearly a system that is not working. These frustrating aspects are not present in other fast food apps. Granted, when the above features do work, it’s great and things work smoothly. But when they don’t work, which is way too often, it’s annoying and frankly unbelievable for a giant like McDonald’s. Thank you for your time and attention..Eric in ClevelandVersion: 7.5.0

Something is brokeThis morning I placed my order as usual. For the second time in as many uses. I complete disaster. After waiting 10 minutes went inside. The person working the counter told me to wait a minute. No problem. After waiting another 10. She comes back and asked if she can help. I told her I placed a moble order and was waiting in my car for 10 minutes for the food. She asked the girl that was getting the orders if she seen a moble order. “Nope”. Was told there hasn’t been a moble order in the last hour. I can show you show you my receipt. Not necessary. I need to get a manager. The manager finally the manager comes from her office and tries to tell me I don’t know what I’m doing. That I need to put in a parking spot then the order will appear on their screen. I replied that’s exactly what I did. And told her it wasn’t the first time I used the app. I showed her my phone where my receipt was. And told her that you don’t get a receipt without paying. So now instead of getting my food she proceeded to tell me I didn’t place a order. Now I’m 45 minutes into this ordeal and late for work. Asked her to refund me my money. But she had no problem giving me my money back. Mind you it was the correct change. Without seeing my receipt. Instead of admitting they messed up. She would rather give me my money back. This is not the first time with app I had a problem with this location. 800 Georgesville rd. Columbus,Ohio. I’m done with the location and app. Wendy’s and Burger King app doesn’t seem to have any problems..Wallner17Version: 5.18

Worse McDonald’s EverThis has to be the worse McDonald’s ever. They have the worse customer service I have ever encountered. Mostly, which is management, and night shift management. Especially third shift. They are very rude and act like they don’t care One way or the other if you ever come back or report them. I’m sure they don’t get in trouble. I’ve made several complaints and never, not once, have I heard back from anyone and the same people are still here with the same attitude. That lets me know nothing was said so evidently your management or owners do not care about customer service either. Otherwise the problem would be addressed. And yes I do keep coming here. Only because in this small town it’s the only place to go. Especially after 10 PM. The customer service is the worse part of this business but also their speed and ability to get an order correct. And lastly the food, especially burgers are just thrown together. Meat hanging off buns and condiments everywhere. Don’t ever think about ordering ice cream. If you’re lucky enough for it to be working it will be a mess. Who brings you an ice cream cone in the middle of summer with no napkins and it’s been made ahead of time so it’s ran everywhere. I was curbside and I told the girl bring me another one and make sure to bring napkins. She went right in and brought it out again without one napkin. When I asked her about it she looked as though she didn’t have a clue what I meant. Very pitiful excuse for McDonald’s. Sorry but nothing else has got through to these people. Maybe this will help. I don’t count on it though..No Excuse23Version: 6.18.2

Vegan Cheater Craving NostalgiaSo let me start by saying I am a vegan who doesn’t eat meat nor dairy and doesn’t eat fast food ever. However, I allow myself some grace for McDonalds. And about twice a month I treat myself to a sausage and egg biscuit meal from McDonalds. Just here. No where else. Won’t eat anything else on the menu. Not cause they don’t have vegan sausage patties elsewhere. It’s cause I’m 50 and both my parents are gone. But when I bite into that biscuit I’m taken back to road trips with my Mom and Dad, a memory I can taste that reminds me of them in a way I can’t explain. I loved my parents dearly. We would travel far from home and nothing would be familiar except MvDonalds. The biscuits felt like we were at Grandmas house catching fireflies in the backyard. A time when things were simpler and French Fries were 50 cents so even if your Mom said no you could search the backseat for enough dimes to get some and they were always worth it. And you felt like a grownup cause you paid for them yourself. Hot and salty and fresh and your arm out the back window, smiling, cause anything was possible. Sigh. I don’t eat the fries anymore cause they don’t taste the same. But that’s why I still eat Sausage and Egg biscuits. Cause when you’re a 50 year old orphan you sometimes wanna remember what it was like to be a kid in the back and your parents in the front and music in the radio and eating your warm biscuit with your eyes closed. And everything was just right. A nostalgic reminder for me when I forget, that in this life possibilities are still endless. 🤗.Nakiah Cherry ChinchillaVersion: 8.1.0

Absolutely worthlessI’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system..Minno mamaVersion: 6.3.2

Never Ending ProblemsThere were many times using the app, that provided very good results. However, I’ve also had problems many times when I tried making use of the deals. I would get to the part that I choose the deal that I want. Then the app tells me that I already used a deal so I need to wait for so many minutes, close to an hour, in order to use the deal again. NOTE: I DIDN’T EVEN USE THE APP THAT DAY???????? So, I’d end up just not using the app for my order. I would mention it to the manager but was told that they couldn’t do anything for me. I’ve complained and even had contact with people from McDonald’s, but, nothing came out of it. I even received an email which said that the problem was solved. Well, it wasn’t solved for me. I got so frustrated that I stopped using the McDonalds app and started using the apps from Wendy’s and Jack-in-the-Box. Sometimes, the Wendy's app doesn’t work. So, I just go into Wendy’s and ask if I can still make use of the offer in the app even if it wasn’t working. To my surprise, they manually process it for me. Just want to mention that Wendy’s and Jack in the box have really good deals in their apps. Today, I thought that I’d try to give the McDonald’s app another chance. But guess what! I couldn’t use the deal again because the app stated that I already used the deal recently..Here in Beautiful HawaiiVersion: 6.11.1

App has potential, still to many issues in usabilityI do like how easy it is to make orders in this app, if you’re just taking a standard item and not applying any deals. If you want to use a deal, you have to select the items through the deal. So if I had one of my favorite orders that a deal would apply to. I can’t just add the deal to a favorite order. You have to select the deal and then add the items to the deal. I would recommend allowing you to just apply it to your cart. Also if you have an order you customized and save it as a favor or reorder. The new order doesn’t seem to have customization when you re-order it. This is very frustrating and is getting me to the point where I’d rather use another app. It would be very nice to make a comment/review on an order. Twice now I have gotten the wrong order. What I mean by this is the tag says sausage bagel and on the inside is a bacon bagel. I am more of the three strikes and I’m done. With not having a feedback mechanism to the store. They are going to lose a customer and not really know why. Also limiting what I can use my points on is a negative towards the app. Other apps lets me use my rewards for what I want to eat. Not control what I can save money on. With that said, in the morning I will look between my three main restaurants and see who is giving me the best deal and go there. Lately this app is falling to the bottom because the deals and rewards are limiting me. So, just as a change up I will come here because it costs more in the long run..GilliganDCVersion: 6.18.2

Store to app communicationI was working from home and I made an order for pick up. Then I went to pick up the order and for whatever reason the store was closed but the app still allowed me to make the order. At this point I was wasting my work time, gas and money because according to the app I would not get my money back for 1-7 business days even though they charged my card in less than a second. I also lost one of the app offers I used in the original order so if I wanted to make the order at another McDonald’s location I could not use the same deal. I called corporate customer service and they told me that the offer would go back to the app after 15 minutes from the cancellation. I waited about 20 minutes, refreshed, signed out and signed back into the app, also made sure I had the latest version of the app; still the deal never went back into my application. So I ended up having to pay more for the exact same meal I was getting for less before. I know this is a bit much for a McDonald’s but it was almost 1 AM and I was hungry in the middle of work. The customer service agent was really nice but nothing she could do compensate for the time and money invested on my end just to get this meal. Something that could have been prevented if the store properly reported to the app its inability to fulfill any orders while they were supposed to be open 24/7.Wlo1994Version: 25.104.1

THEY WILL NOT LET YOU CANCEL AN ORDERIf you make any kind of location mistake, god help you, you’re screwed. and good luck getting any type of refund. i called the store to cancel (lady was rude but thats just what you expect at mcdonalds, im sure she’s just miserable making $9/hr as a middle-aged woman on an unlivable salary) , went though the app, AND TRIED TO LOOK UP AN FAQ FOR CANCELING THE ORDER AND THEY DONT HAVE ONE! It’s exploitative and grimy that there is no other option. i will be contacting my bank, and truly wish i had the kind of time it would take to contact someone higher up in MiStake-lds. NOT TO MENTION I HAVE A BRAND NEW IPHONE 14 AND THE APP ACTS BUGGY AND SLOW EVERY TIME. I only ordered a couple times on the app before i deleted it and my account out of frustration. another thing to mention, i used to work here for a yr and a half when i was very young. if you think they treat their customers bad, you should see the way they treat employees. i was working 45+ hours a week as a 16 year old in high school. they regularly kept me there until midnight or later, and god forbid you couldn’t stay or had to leave at your SCHEDULED time (dont even think about calling out). You’d be risking termination and reprimand/ verbal abuse from a GM that makes $10 more than you /hr and does nothing but sit..IzziiiiiiiiiiiiVersion: 9.100.0

Very Buggy!I do use this app all the time and I’ve submitted this issue to the developers but of course I’m always told I’m not doing something right or the store doesn’t accept the promotion which is not true here’s what happens if you start to place an order using one location and then you change the pick up location the payment for some reason does not go through. I’ve experienced this at least five times when I definitely had the credit available and I was always using the $.99 any size soft drink promo Developers please don’t tell me it’s because the location does not accept that promotion. It’s not true, and I can offer plenty of examples. Happened today December 17 3:25 PM I tried to place an order I added the drink to my cart. I changed the location and the payment would not go through two times. I canceled the entire order, placed it again at the place down the street, because I was in a hurry and this time the order went through The restaurant the order was not accepted at is the one in Berwyn, Illinois on Ogden Avenue I know for a fact that restaurant does honor that promotion because I have used it there before I’m going to post a negative review every single time I have an issue with this until it’s fixed. This is a known issue and you guys need to fix it. Thank you and good luck. App very unreliable it is hit or miss whether or not you will get the advertised deal and NOT BECAUSE THE LOCATION WONT ACCEPT. It’s the buggy app. Blaming the location is an excuse from developers that don’t want to research or fix the issue. Blame the restaurant, blame the customer… couldn’t be you.Crey99Version: 8.0.0

SometimesI’ve had issue’s especially with the dashers stealing the food and not canceling the order until a hour later and I can’t even get my money back for 3-5 days and can’t order until the order is canceled. The dasher would call and say they are lost but I live the down the road literally 2mins. I’m at work so having the delivery should be great but it’s not. They send the food across the street when the address is big on each house or they don’t even attempt to bring the food. One week alone door dash/ McDonald’s took $89 dollars and I had to wait 5days. I was hung up on by customer service and the dasher. I took screenshots of everything. Last thing is when the cancel a order and I go place a new one hours later it says choose a different payment method. I try 4 and it doesn’t put my order through. I called customer service they said to redownload the app which doesn’t work. I’m writing this today because it’s stealing when I don’t receive the food I order or the refund right back. I lose both while the dasher eats on my dime and McDonalds collects my money. Two dashers back to back even customer service tried to contact the driver they didn’t answer. What’s the point of the app if it’s stealing money and food from me. This app in the beginning as great. You can check to se show often it was used compared to now because I’m afraid I won’t get my food and money taken from me!!.Kgsweetz💋Version: 25.82.0

If It Ain’t Broke Stop Fixing It.The old app version had minimal issues for me (just very slow at times) but it worked well enough for me to be able to use it almost every day with ease, and the overall appearance was more streamlined, easier/faster to use. With this new version, this is the second time I am being charged a different total for my order in a week. Every time I order something I encounter a series of glitches- from orders that have been completed mysteriously popping up and adding to my new order, to being double charged for the same order, and now today - being given 3 different totals at the checkout and ultimately getting charged for the higher of the three without even confirming the order! When I went to pay with my saved credit card, the payment screen flashed THREE different totals and ultimately processed my order for the highest total (and double the items I ordered) without me even pressing the confirmation button. It wouldn’t even give me an option to cancel the order like the previous version of the app did. Then the agents at the window get frustrated with you when you try to explain & correct the order and hold up the line. Totally unacceptable..++BellaBoriqua++Version: 7.10.1

Curbside pickupI have been a satisfied customer for years. Aside from some simple mistakes with some orders in the past I have had nothing to complain about. I started using the curbside pick when I moved to Florida and with the epidemic going on, this system of ordering made me feel safe. In other words I had been satisfied with my order delivery for curbside pickup. That was until yesterday, I went and placed an order for a large breakfast for my family and I still don’t understand how it happened but my order wouldn’t go through because of different system errors that kept popping up every time I would “place order” and before I realized it I received an alert from my bank saying that my funds were under $15 dollars!!! So I went inside to talk to the manager. At which point I felt compromised and inconvenienced 😣 I spoke with serval different women, none of whom apologized for any inconvenience I was going through ☹️ Ok fine, I was told to contact my back??? They were all so inconsiderate and I left empty handed and hoping that I would get my money back somehow ($138 dollars). Of course I was upset but what else could I do? Fortunately the funds were returned later that day but man I don’t remember ever feeling that humiliated and embarrassed 😳. Today It came to my attention that the McDonald’s app has an update 🤔 Maybe that’s the reason for that mess yesterday idk 🤷🏻‍♀️ I was going to boycott McDonald’s for awhile but I think now that my app is updated I will try again. Just probably not at that particular location 😓.StilobellaVersion: 6.13.1

Unreliable and went down hillThe McDonalds app used to be the best fast food app for coupons and mobile ordering. McDonalds was the first fast food app I installed and it was innovative and fun to use (earning deals and collecting free McCafes). Now, it seems McDonalds DOES NOT care about this app. The coupons are no longer for useful menu items and there are barely any coupons offered to regular customers (most coupons require a mobile order or pick up now). The biggest kicker (and my final straw) has been after these last few updates. EVERY TIME the app gets updated, it used to log me out and there was always trouble logging back in. After the most recent update, when I start the app it says “application initialization critical error occurred. Please restart the app.” And it won’t let me login or do anything. It’s been this way for the past few days and I’ve re-downloaded the app and keep trying to login. It’s sad when every time I try to use this app, I have to constantly struggle to get it to work, and even if it does the deals are offered are for junk. I seldom rate apps, but the McDonalds app has fallen so great, I believe they deserve to know. If you cut efficiency, customers will know (it’s not something you can just brush off, especially after multiple “updates”). The McDonalds app is the story of an app that once deserved OUR 5 star ratings; But now, it’s a pitiful and barely functioning excuse for McDonalds to continue making more money while distancing (and frustrating)their customers. If this app were to bring back even just SOME of what it used to be, I’d be deserving of our stars again..Jtoomey0903Version: 6.0.6

Beware of changesThe McDonald’s app has been great generally over the years. But when they change it you lose earned rewards. I’ve done so many times, the worst recentlyWhen they changed from my café rewards to the regular McDonald’s rewards. In the past for every five coffee drinks you bought you would get one free. I had bought coffee almost daily on my way to work and hardly ever redeemed them. At one time I had over 28 or 29 mccafé coffee’s to redeem. Even though the expiration date had passed one day I noticed seven or eight of them had disappeared. So I started using them. I built them up again and again and use them here and there. Maybe a month ago I had 22 Mccafé drinks and they change the app again to rewards instead of the café drinks. I checked the app and I were seven showing four or five of which had to be redeemed within a few days or they would disappear/expire. I didn’t have time to use the mall and ended up losing four or five of those. If you figure those drinks run an average of 4 to 5 dollars each and lost a couple hundred dollars and drinks over the years. And I bought a couple hundred coffees a year from McDonald’s. For many years... this has made me much less trusting of the McDonald’s app..Ajfred3Version: 6.13.1

Time Restrictions to use App dealsI downloaded this app and loved to use the app to get deals and use coupons toward a free McCafe. Recently, there has been a time restriction put on a deal until u can utilize a new one. I don’t have 59 mins to sit and be idle until I can use another one. I understand only 1 deal per transaction but what if I’m with family, friends, co-workers or even a restaurant patron that may need the help or wants to experience the coolness of the app/deals and how they are beneficial but you can’t show them for 59 mins after u use one. I think that is the most annoying new thing that has changed with this app. Who does that? Within the 59 mins of idle time my taste buds have changed and I’ve chose to patronize another franchise who also has deals and not so strict app usage and they have now gained my family and friends loyalty. I’m thinking of removing this app now due to this reason. You want ur customers to rate ur app and service received and if I had to rate the app alone it would be only 2-3 stars. If u consider and replace the options of using the other apps/deals on other transactions I will return and score higher. Just think about it: What if I, Family or friends get hungry for McD’s before an hr is up and since the next use of the deals has to be on a separate transaction anyways. Why would u make ur loyal customers wait so long and have their taste for something else be an option? Respectfully, Big Mac, Fillet of Fish, Quarter Ponder, French Frie, Icy coke, Thick Shake, Sundae & Apple Pie Lvr❣️.2ez412cVersion: 5.22.0

Love the deals, Hate the InconveniencesI love all the bonus offers! There’s so many deals that I can use a discount or bonus points deal with literally every order. However, I would like to see some improvements. 1) I wish that we’re allowed to order lunch items during breakfast. I have a long drive to school and like to stop by the McDonald’s along the way, but it is such an inconvenience when I can’t use the app to order a lunch menu item — even when I will get to the restaurant by the time it’s lunch. It annoys me so much that I sometimes would rather choose to go without food than fight the app or wait until it’s lunchtime. Even when it is a few minutes into lunchtime, the app sometimes still won’t let me choose lunch menu items. 2) It would be nice if the app would stop logging me out every morning when I open it up. 3) Sometimes, when I’m trying to scroll down, the menu keeps reloading with every small twitch and refuses to scroll down. 4) If my deal has expired, please just hide it. It’s so annoying when I tap on a deal only to waste my time and find out that it’s expired. These deals always recur and come back, so what’s the point of showing the ones with expired dates first, especially when there’s an identical deal with a non-expired date?.Iconic_BondVersion: 25.82.0

I had create a new accountIt’s been since summer of last year that there was an update on the app I was signed out and no longer able to sign back in. I go through loops and every time time I try to it tells me to sign up to tell me I already have an account. I have already tried uninstalling then installing the app with out success. I’ve trying logging through Facebook where originally I signed up with, to go through that loop again. Tried with my email, same issue. I message app support and received an email with a phone number to call. I called. Customer service is subpar, I mean horrible… THEY ACT LIKE THEY DONT CARE! Did not once try to listen to me or tell me how my problem was going to be resolved. Just created a case and supposedly someone was going to call back. Never got that call. Called again about a month later for an update, had to reexplain the issues. Although this representative’s service was excellent did not know what to do, but stated that my case “will be submitted though a different department” and I will receive a call back. Still waiting. I had over 45K points transferred over from the last platform that McD’s had. The was the last time I used that account. McDonald’s y’all need to do better. With other companies that I had encountered this situation with, IT just did what they had to do then I was able to sign back in. If y’all can’t do that, then y’all need to invest more in app development and proper IT infrastructure, otherwise your app is in Neanderthal stage and y’all been out here competing with the other fast food giants for your company to fall back in this BIG FLAW. Y’all need to add that sign in option. Y’all just have sign up option. C’mon guys I know you can see the reviews, people can’t sign in for months..12christyjVersion: 7.1.0

App is great but restaurants ruin it. (Updated)Update: Still the same. Terrible implementation of the app orders. Why make table orders available on the app if they won’t ever bring it out? They take longer on table orders then anything else, such that I’ve watched multiple people get their orders in and served before mine was ready. It’s an iced coffee - not the hardest thing to make. Then they won’t bring it out but leave it on the counter without even a shout. I’m sitting here waiting for my iced coffee as I type this. Original review: I love the app and how it is supposed to work. In practice however, at least in Marion NC, the restaurant doesn’t have a clue how it works. Good luck getting the food that you ordered at the curbside. Maybe you will and maybe you won’t. If you go inside to see why you’ve been waiting fifteen minutes at the curbside you’ll likely be told that “that app ain’t us and we don’t see your order”. Or sometimes at curbside or table they’ll just put your food on the counter and never bring it. Seriously you might as well remove the option to have food brought to the table because that won’t happen. They’ll put it on the counter and shout the items out. I like the app and the discounts are nice, but I’ve finally reached the conclusion that it’s just not worth it anymore. By the way I was going to rate it three stars but the review system deleted my review right before posting and I had to start it all over again. Congrats on finding a way to bring my rating all the way down to one star. I hate doing negative reviews but seriously you’re going to have to figure out some way to bring McDonald’s good name back. It’s not fun anymore. The app is a great idea, but if you keep running the restaurants the same way then what good is it?.Fun2drumVersion: 7.11.1

Horrible serviceI placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service..Micahfor childrenVersion: 5.12

Provides value most of the timeUntil recently I have loved McDonald’s app. Most of the time, you could get a breakfast sandwich for $2 and sometimes a bagel sandwich for $3. This provided good value for 2025. Then about 2 months ago, they took this away completely. Making it about $4-5 for what was $2. I quit going completely since it wasn’t an incremental jump- but doubling or more instantly. The best deal then was buy 1 get 1 free at full price. Meaning for 1 person the best deal was about $5 or more for breakfast. Even if you had 2 people it was more than $2 each. I was very disappointed. I was glad that they brought it back again about 2 weeks ago and have returned. I’m curious to see if they will remove it again in a few days when the $2 sandwiches once again expires. If so, I will disappear from McDonald’s breakfast once more. I speculate that 100s of thousands of other people across Northeast Virginia and the country will do the same. Keep the $2 sandwiches and roll the dice on us. Sometimes we won’t buy anything else and you don’t make anything. But most are going to buy that coffee or Coke and you will win. But take the $2 sandwich and $3 bagel away and you will lose a lot of loyal customers guaranteed. And when you out a bad taste in my mouth for breakfast, it makes me less likely to comeback for the 1/4 pounder or McNuggets at lunch and dinner. Please keep a reasonable price fast food meal in America during these tough financial times. It’s noticed appreciated. And remember, most of the time you will win, because even the most frugal are gonna buy that coffee or Coke sometimes and the 20 year olds will buy it every single time..Breakfast Sandwich GuyVersion: 25.71.2

Still no gift card support, deal system could be much betterThe app works most of the time, though I’ve seen my fair share of app crashes in the past that have since been resolved. What I’m still not happy of in the app is the deal/reward system. There are these reward points to redeem for free food, and there are separate deals to mark off other items. I’ve since accumulated so many reward points without redemption because they won’t let you use reward points AND a deal on the same order. For example, there is a deal for 25% off the entire order if it’s above $5. I cannot use my reward points to get a free milkshake alongside it, so I’m forced to pay for it at a reduced price via the deal. Also, I still do not understand why there is a 15-minute “deal lock” BEFORE you finish the order and pay. What this means is if you select a deal to use, you HAVE to commit to it for the next 15 minutes before you can change it. It would make sense to lock the deal AFTER placing an order, but I guess we’re not allowed to be indecisive. It baffles me why this restriction exists before any order is even placed. Also, there NEEDS to be gift card support. This has been lacking from the app for many years, and it’s kind of pathetic that gift cards have never been implemented as a payment method. What’s strange is that you can order the cards themselves in the app, but you can’t use them at all to pay for an order online. Most of the competition has had gift card support on their apps for a long time; get your IT team on it already, McD’s. Ordering would be very pleasant if you could use a deal, plus reward points AND gift cards on the same order. Alas, this is not possible at this time..TN4UVersion: 8.3.0

(Updated)This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now..CorykkuVersion: 5.22.0

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McDonald's Negative Reviews

New order process results in cold foodI live 6 minutes or so away from local McDs, and the food used to not be prepared until you arrived, selected how you would pick up order, and were assigned a number. The new process somehow shows you a number when you arrive as before, but your order has already internally been assigned, and they have already started preparing it. I’ve ordered 3 times with the new process, and every time the food was prepared and sitting out before I even got there. The first time some other customer had come up and stole my order before I arrived. Causing chaos in the kitchen because they thought I already picked it up. I had to show them my phone, which they took out of my hand, and walked around with it to look back in the system and I guess reorder it. This wouldn’t have happened before because my order wouldn’t have been prepared until I arrived. The second time, when I arrived my order had been sitting out for EIGHT minutes. Cold, soggy food. All I had done was order on the app, put my coat on and walked straight to the restaurant. This last time I said ok…I didn’t even look at my phone until I got there. I walk in the restaurant, looked at my phone, it looks like it’s assigning me a number BUT, my order was ALREADY SITTING ON THE COUNTER. I asked them how long it had been sitting there, he looks at the ticket and it was FOUR minutes. Cold food. At least it wasn’t stolen this time in my Chicago neighborhood. Your new system doesn’t work—it’s terrible..Kwp_chiVersion: 7.10.1

Terribly designed app, many stores not fully trained for the appFor starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order.$aver of cashVersion: 6.18.2

Annoying = Not OrderingYour last app update caused MAJOR loading issues. The app freezes up constantly now. It’s absolutely a nightmare to use. The last update also changed the process to change location. You used to click change location, click your store, and it had the order options (pickup vs delivery) listed with the last option used selected by default. NOW when we change location, we select the location, then a second window pops up making us choose delivery or pickup. I will never get McDonald’s delivered, and I don’t know anyone who does, so I can’t imagine it’s the majority of your customers - so why force an extra pop up that makes us choose between the two options EVERY TIME? Stick to the default, or let us select a default. Every extra second you make a customer wait in that app, every less than convenient step you bloat the checkout process with - these give customers time to reconsider their choices. Your food is horribly low quality, and your prices continue to increase, so nobody is proud of eating at McDonald’s. I was about to order McDonald’s but the app was stuttering all over the place after the update, and then when that stupid “pickup or delivery” window popped up, it was annoying and made me shut the app down and cancel my order. Whoever approved the last update and whoever thought an additional unnecessary pop up that solves a problem that didn’t exist was a good idea (I’m assuming a UX designer) should be fired. Seriously..JcrizbyVersion: 25.104.1

Waste of time and moneyDowloaded the app because according it everyone is better you get points and it’s somehow efficient. Let me tell y’all, the app only worked one day after that it has stopped working I thought it was because of my location or connection so after ordering I had to go through the drive thru because it was supposed to be through curbside and the app kept closing on its own and when I opened it again the order was gone and the people on the drive through didn’t had my order so u had to wait another 15 minutes to get my order. Decided to give it a chance today on 12/5 and it was horrible, McDonald’s usually has the worst customer service or anything in general but we always give them the benefit of the doubt. I ordered at 9:05am for two simple things to get picked up at curbside and once again the app wouldn’t let me add a number and after 2-3 tries it deleted my order, so now I have to go through the drive through after curbside was selected so I guess drive through is not available so y’all just doing false advertisement just to bring people in, well played waste people times. As soon as I get to the window the lady wouldn’t have me a receipt because it didn’t printed out so I asked if she could print a new one and she said with an attitude I said it didn’t print out on your Mobil order and turned around. I spent 6 months without eating McDonald I’m glad now that I see it was due to a lack of service and bad food since they never try. Thanks for my experience gotta love it. :).Joshh PVersion: 7.16.2

App only as good as the McDonalds locationI was pressed for time between flights in Atlanta airport and my connecting flight was departing from E Concourse. McDonalds has two locations in the airport - one on A Concourse and one on the E Concourse. I selected the E location and placed my order. Because I was geographically closer to the A Concourse, it defaulted back to that location and placed my order there. I got to the E Concourse and went to pick up my order and they did t have it. When I went to the email receipt , there it showed the order as being at the A Concourse. One of the workers said they’d “make it right” and make my order. After waiting more than 15 minutes and still no food, I had to run to catch my flight. The location was obviously understaffed and I couldn’t get someone to help me as the person who said they would make it right had disappeared to the back. The staff was working hard but they were obviously overwhelmed. When I got settled on my flight and tried to see about getting a refund, there was no such function in the app or the email receipt. It’s be nice if McDonald’s could refund my money but I’m left with no choice but to go through my bank to contest the charges. Issues for me: No contact function if there’s a problem with the order If you’re going to allow ordering ahead in airports, especially those large enough to house more than one location, have it clearly state the location and allow orders at location of choice. Caribou Coffee does this very well with their app in the MSP airport..ATL frequent flierVersion: 6.15.0

Bad UXSlow to respond. Frequently get interrupted with up-sell offers, many of them popping up while you are trying to pick menu items, so you end up clicking on them without wanting to. If the restaurant forgets to close out your order it’s a PITA to manually remove the prior order items when starting a new order. The point system is pretty useless as using a “deal” does not allow you to apply points to the same order (the 20-30% discount is the only redeeming aspect of the app, hence the two stars). I often try to use curbside pickup but if the store is short staffed they usually do not offer it, so I’ve waited curbside many times for too long before going in and getting the order, which had been ready, and is now cold. There’s a lot of nonintuitive crap, like forcing you to select sauce options (or no sauce) with chicken nuggets, but no indication from the app that a selection is required. The app either relies too much of faulty geolocation or has a bug, as I’ve been parked in the lot a number of times but cannot select “I am here” as it thinks I’m not. At Chick-fil-a allows you to specify that youre there before you are, which makes timely pickup much easier. Finally, there is no in app feedback - directs you to a McDonald’s web page which is not set up for app feedback where you have to re-enter all your info, including order info, that could have easily been pulled from the app..JoeR987654321Version: 7.11.3

Decent savings but…..This app has way too many quirks. The people that on its development should have to order on it every day for two months, using their own money and while they are at home and not near a McDonald’s. They would see lots of issues. 1). Everyday I order from the same McDonald’s near my office. I try to order before I get on the road so not to be distracted driving. Why can’t I set a default location? EVERY single time I have to select favorites and pick the only location I have ever ordered from on the app. 2). 20% of the time when I go to order it still acts like my previous order is in my bag and ask me to select when I am here. I have to shut the app down and start over. 3). If I order the same thing as they day before it doesn’t apply “deals” unless I go find them or bonus points unless I go find them. 4). 1/2 the time it says no bonus available but if I reload the app they are available. 5) very early in mornings 500 am ish it won’t let me order breakfast ahead of time it’s still showing me the dinner menu. 6). From what I can tell even when I pay for my order and select “I am here” my order doesn’t go into the system until I get to the drive thru speaker. I have tested this by selecting here in their parking lot and gone to the grocery store next door for 15 minutes only to find out my drink is popping out of the automatic machine the moment I pull up to the drive thru window. What’s the point of ordering in advance and saying you are here if the order doesn’t start being assembled until I am at the drive thru speaker?.Woody23005Version: 7.8.3

“Upgraded” but still far from perfectIt’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there..B1G82307Version: 6.18.3

Enough of the ads when we open the appLook, guys, most people who get McDonald’s get it because their kids see the sign and scream til you stop. Most people will pull into the drive through and open the app and try to look through the deals at that point. And in the last couple of months for some reason, someone has thought it would be a great idea to put unskippable, pointless animations on the opening screen. I get it if you need a second for the app to open. That’s fine. That’s not what this is. You have currently a video of a mech suit/robot all over the screen and when the clip finishes, you just stay there. With an X in the top left of the screen. That is the worst possible spot to have it first of all. But let me be clear. No one, NO ONE ever says “wow, I really need some entertaining content right now. Let’s open the McDonald’s app”. I’m there to get a coupon for a $0.29 buy one get one cheese burger. That’s it. You’re holding up your own line because I’ll pull up to the speaker and the first thing they always ask (as they should) is “are you using the app?” And yeah I am, but I can’t close the clip you’re playing to find the deals so I have to tell them to wait. …. Clip plays…. Okay where’s the X? No.. no… top left?! Now I gotta swap hands… tap tap tap, finally it closes. THEN THE MAIN PAGE LOADS (unacceptable) and I finally get to the deals. That’s wild guys. Stop trying to be fancy. No ones ever going to care that the McDonald’s app has pop culture opening screen. Open app - load if you must - IMMEDIATELY go to the home page..DouglasMcGuireVersion: 8.0.0

App is VERY buggy/ rant abt Reward SystemAt times, the sale wont go through but this is like once every month or two. (I buy large McDonald's orders $60+ almost daily) I cant use the 20% deal in store anymore because they changed it to online only. I have enough money to buy my meal so why won't it go through? It says to speak with an employee but that doesn't work either. It's not that they didn't know (the manager person with white shirt was trying her best to help) but that the app is very buggy. Also, normally when i add something to cart, it shows how many items you have at the bottom. For me, that tab is invisible. To access it i need to go to a specific section i.e- the Deals, Sandwiches & Meals, etc. The app is also very slow. I click on a tab, and takes a good 3-5 seconds to load. I have an iPhone 11 with pretty good wifi and my Xbox One installs and boots up GTAV faster than i can order my food off the McDonald's app. Another complaint i have, i have over 100k reward points. But i cant use them bc you can only use 1 deal per order. Why are my reward points considered a deal??? I earned those. Why can't i get a meal for myself WITH the 20% off Deal and get a Big Mac for my mom via the Reward Points? Because that's considered a deal too. Anyway, just fix the bugs please. That whole Reward Points considered as a deal was just a rant. Please fix the bugs or make the 20% usable in store!!!.Andy G6Version: 7.10.3

Prepay and Location Services Cause a LOT of Problems and Unwanted ChargesI have run into the same problem as others. I set a destination location for pickup, make my order but along the way, the app decides I want to order at the place nearest to me. The location thinks I am there and makes the order since I am nearby but I get to the place where I DID order but I cannot cancel the order because the other place already made it. It cannot be cancelled for a refund and McDonald's "support" is pretty unresponsive. This is supposed to be fast food. It costs a damned fortune these days so I am fine waiting until I actually arrive to check in rather than spending money for a meal I do not actually receive because it is miles away and the app does not allow and updated location. In the short term, I have turned off location services. And I will lean towards BK and Wendy's whose apps just work better. Every penny counts these days so I will spend it elsewhere so I can actually get what I ordered where I ordered it. Update: I got a response from the Developer to uninstall and reinstall. This does not solve the problem that I am out of pocket for a product I did not receive. Why would I trust the app at all if I cannot cancel an order that the app screwed up? Why would I prepay for something I do not know I will receive. It is not huge money, but I should not be on the hook especially these days nor will I trust the app to do things properly..J.A.G. 66Version: 8.5.0

No support if you need a refund!I live in Houston and we had a hurricane a few weeks back. On my way home from work the day before the storm hit I placed a mobile order to the same location I always use. When I get to the store there’s people inside and in the drive through with all the lights on so I hit I had arrived and would be picking up inside. When I got to the door it was locked and there was a sign up that they closed at 7pm. It had already charged my card but I assumed that since the store was closed and did not make my order my card would be automatically refunded. That did not happen so I went into the store wanting either the food I paid for or a refund. They told me they have no affiliation with the app and I would have to take that up with them. Rather rudely… anyway place a new order and send an email through the app explaining what happened. A week later someone finally responded telling me to call them so I did. So on the phone they tell me they’re not responsible for giving me a refund either and I would have to talk to the store I sent my order to! I explained that I did that already. Anyway they said they would send a email to the store and asked if I would like a call back. Of course i did. As we were hanging up she told me that she could not guarantee that the store would refund my money and I might have to take it up with my bank!!! Another week has passed and I still haven’t heard anything from the store. This is entirely too much trouble and I don’t appreciate getting the run around..DixslapVersion: 6.18.2

Manager in pink shirt with no name tagI waited an hour for my food, I made an order on the 26th of November, at 1:39 and had a table placard of 54. The table next to me got served in less then 5 minutes, me this is the second day it took an hour to make my food and the manager was watching me place the order. Even came to the register to help the new girl. When I had came in she said “that guy in the coat, I don’t like him”. Fast forward to 2:49, 2 cops called on me later while I was doing nothing wrong about a suspicious car and trying to steal food, after showing them I was still waiting the cops even bought my son a milkshake; I go to the front and the manager first says I didn’t order, then I showed them how I payed and the McDonald’s app where my order was placed, and they claimed I got the food and said I was trying to get free food. I have 2k sitting in my account, and my sons autistic and likes to eat their and we have spent a lot of money here day after day. I told the manager to check her cameras and she said no, I gave you your food and I never received it. So she goes from witnessing and helping take my order to saying I got my food and that I was trying to steal food, never mind she said amber, the store manager has prejudice towards me as well and said I’m trying to get free food and never investigated it. I’m being called a thief and the cameras says otherwise but they refused to check them. So I called the franchise, was assured I would get a call back and never got one back..ShadeemryVersion: 25.104.1

App issues causes poor service!As much as I love using an app to streamline the process, McDonalds app is not ready for consumers yet and needs to have a feedback option after every order or “how was the pickup process”. Created an order and got confirmation the order was ready. Went to the location and the curbside spots were not marked anywhere in the parking lot. After driving around for about 5 minutes the curbside spots ended up being in the drive thru which is new to me sense every other McDonald’s has there curbside spots in there parking lot. Once I parked I tried to find where I needed to put in my spot number and couldn’t find it until I went to my notifications and clicked on “my order is ready” which was the only way to prompt a spot number. I typed my number and clicked submit about 20 times and nothing happened. I finally just forced close the app assuming it froze and there was no way to go back to that prompt. I sat there for about 5 more minutes thinking it took my number but no one ever came out. I decided to go inside and the manager apologized and tried to do everything she could to make sure my food was hot or replaced what wasn’t. I will give the store manager and the staff for making everything right but I watched probably 20 - 30 people get through that drive through incredibly quick without any reason to use the app. Rewards and so called convenience will never replace great customer service with human interaction. I will just continue to use the normal drive thru and let there people do what they do best..McDonald’s App IssuesVersion: 9.100.1

This app is awfulI have spent the last several months trying to get this app to work. I have emailed at least six times and have only received a canned response that I may be entering my email wrong and that is why I get an error message stating that I need to enter a valid email to sign in. The automated response says to call if I continue to have trouble. I have done this. They take all my info and note the issue I am having. They say they will elevate to IT department. The only response I get is a confirmation email that they have noted my issue. This is ridiculous. If you can’t fix the issue say so. Just stop sending auto replies without helping. I can’t score points or use your app. I obviously have an account since you send me emails but I can’t sign and you never respond to me except for ads and generic auto replies when I contact customer service. Then I contact you by phone and they can’t figure out the problem and say someone will contact me. No one ever does. I have been doing this for nearly 2 years and nothing has ever been resolved. I have never been able to sign onto the app or add any points and you don’t seem to care that your customer service is inconsistent, unreliable and ineffective. You don’t care about losing a customer even though each one should matter. I don’t know why you keep emailing me when I can’t do anything with this. It’s a waste of my time and energy contacting you about this ongoing issue..Eddie 615Version: 7.15.0

Worst. Support. Ever.So, like others have pointed out, for no reason the app suddenly decided the closest location to me is one that was 95 miles away. Every time I tried to change it, it wouldn’t work. So I made the horrific mistake of signing out of the app after uninstalling and reinstalling it multiple times like the “developer” has advised. Now, I can’t sign in anymore and have talked with tech “support” for literally a week. After repeating myself about 20 times to them because god forbid they read a message they came to the conclusion that there’s nothing wrong. They haven’t even detected sign on attempts and so I need to find a different network. Apparently it’s my WiFi when literally everything else in my house is working fine except this stupid app. Go figure. So, for those of you having the, “sorry that did f work… there’s something wrong with your internet” problems, it’s not your internet, it’s their stupid app. They have a glitch that thousands of people are experiencing but it’s our internet. Couldn’t possibly be them. Seriously, the most incompetent, idiotic tech support I’ve ever experienced. So, when the “developer” inevitably responds saying something like they never want you to experience this and to talk to them here and provide the support link, don’t bother. Their incompetence will just make you more mad. Bottom line? Go to Wendy’s or Burger King or literally anywhere else because their apps actually work..AlexWJA9812Version: 7.13.1

This App and McDonald’s is garbageSo I had a lovely experience with this app yet again but this one tops it all. I went to McDonald’s today. I ordered through the app because of the deals the app has. I went through the process and got to the screen where it says curbside. I selected number 3 for the third stop. I wait waited 20 minutes only to go through the drive through to have them tell me that there is no record of my order. I showed the rude manager my receipt on the app on my phone and showed my bank statement of the the exact moment when I bought food through their app. She refused to give me my order because she said if it is not in the system then it never existed. But having for forms of prove showing that I did proved her otherwise. She still would not give me my food. McDonald’s I not sure how you train your managers but maybe you need to go back and teach every single one about not just customer service but general manners. Also maybe teach them how to use the app because no one in the building of all of your excellent employees know how to use it. Lesson that I learned today. Your app is garbage, it glitches and when I have 2 forms of proof showing I purchased food at your establishment, please have your manager refrain from insulting my intelligence and when they are in the wrong to apologize and say they made a mistake. All I wanted was food and know you make me not want to every close back. Thank you..Goobertron12!Version: 7.1.3

Order is already startedI sent this review Monday with three stars. I’m changing to one star and caution people about the security of this app. As I said, I was charged for another order identical to the one they had made the previous day. But this was in another state 500 miles away. Obviously I didn’t make it. I even received an email from McDonald’s thanking me for my mobile order. I have not figured out a way to contact McDonald’s. There are no phone numbers to tryTo solve the issue. The charge did go through and I had to contact my bank. Since it was in another state, the only solution was to cancel my credit card and issue a new one to me. This is a huge inconvenience with so many payments tied to the card. Obviously my number was compromised by some one with access within the system, I am assuming. I would think twice about keeping this app on your phone. Frequently when I use the app, and order already appears. It’s usually something I ordered previously, but I have to go in and counsel that app order. Today I was charged for an identical order from yesterday, but it was in another state! It is still pending, And I’ll see if it goes through. Once when I got to the drive-through, they could not find my order. I chose not to re-order because I couldn’t get the deals without the app. I was assured I would not be charged since it hadn’t been completed. To my surprise however I was charged and had to go through my bank to cancel the charge. There are definitely some bugs to be worked out.IrishdkVersion: 6.13.1

Fix the location featureI think this is the first time i have ever written a review for an app. i am tired of the location feature. if the last location you ordered from is the one you are going to order from now, 100% of the time it will automatically update the location to a nearby but wrong location. if the last location you ordered from is 8 miles away from your current location, 100% of the time it will leave the location alone, allowing you to order from a location nowhere near you. you cannot change the location after submitting your order without canceling the order, which prevents you from using another deal for 15 minutes, which is completely ridiculous. the order isn't submitted to the location until i get there, so just let me change the location. also, you have all of the information on what deals have been redeemed, so you don't need to prevent me from trying to use the deal when reentering my order. also, do not ever automatically change the location without prompting me to ask if i want it to be changed. this is literally UX 101. finally, change every interface element that is just a text link into a button. "change location" is text only and is extremely difficult to interact with for no reason. other than the things i've mentioned, the app is great. fix this stuff and i will change my rating to 5 stars. and invoice you my consulting fee..PorathVersion: 9.102.0

Frustratingly Inaccurate and InconsistentI’ve been using the McDonald’s app on various iOS devices for years, and it has consistently caused me problems. No matter the device, account, or location, the app is riddled with issues. For instance, if you pull up a deal at a physical location and then close and reopen the app, it often shows that the deal has been used, even though no purchase was made. This has happened repeatedly over the years, and the managers at the locations never seem to care. They always seem frustrated when I bring up app issues, which I understand, but something needs to be done. I’ve lost a lot of money by just taking the loss and being understanding with the store staff. Perhaps my biggest mistake was choosing McDonald’s as my go-to for good quality, fast food at decent prices. Post-pandemic, their prices have increased a lot, much like everything else. But it should never be allowed for a McDonald’s location to charge over a $1 for a single hash brown. At my local locations in Oklahoma, a hash can cost upwards of $2-3 after tax if purchased individually… I love the deals, but I am frustrated with the app. I respect and fall for the marketing, but I can’t stand the lack of customer service. Why is it so frowned upon for a store to give a discount on a large fry if there’s an issue with the app or service? Chick-fil-A does it right, so why can’t McDonald’s?.0leKingColeVersion: 9.100.0

Failure To PerformMcDonalds, PLEASE read this. My sister lives in another town and wanted McDonald’s, so, I ordered from the McDonald’s closest to her using the mobile app. I wanted to pay for her to be able to pick up the order, as McDelivery was out of range of where she was. When I placed the order, however, the app demanded that my phone be physically at the McDonald’s in order for the payment to be sent and the order to be started. Since I live in another town and ordered late at night, I couldn’t just head to that McDonald’s with my phone. So, I had to cancel the order, and my sister didn’t get what I ordered for her. Please, fix this! Requiring the phone to be at the McDonald’s is a feature that just didn’t work very well for me. What if customers have a very large mobile order that would be better if started before they got to the restaurant, or what if the person making the order, like me, just wanted to order for friends or family to be able to pick up? I’m not trying to be rude, and I apologize if I am coming off that way, but please, kindly remove or replace the feature of the phone used to make the order having to be physically at the McDonald’s in order for the payment to go through and the order to be started. And please, add a “Order for friends or family” feature. Also, please consider adding a “Cancel Order” button after the order is made, because canceling my order was somewhat confusing. But above all, please, PLEASE make it easier to order for friends and family to be able to pick up. Thank you! Have a wonderful day and may God bless you. Jesus Christ loves you! ^_^.SubjectTea9Version: 6.6.1

Done with thisI understand mistakes happen but McD’s makes it so difficult to remedy everything. Most other casual food restaurant apps give the ability to submit order errors on the app and they refund any errors immediately or have customer service response within the 24 hours and refund or give a credit. McD’s makes you go through a whole process going through their online customer service and then days later they email you to tell you they’ll submit to the McD’s you used. And then you never hear from them about any refund. Btw this order was for curbside and I waited over 30 minutes before I went inside to check on my order. But no one could tell me about my order. I waited for another 10 minutes but I had to go pickup my child so couldn’t wait any longer mind you my order was supposed to be ready 40 min ago at that point. So much for fast food. Also I ordered breakfast at 10:50am (breakfast ends at 10:59am per the app). We got to the drive thru window at 10:58 and they told us we ordered too late. I told them the email says we ordered in time and the app says it ends at 10:59 AND we just heard the car in front of us order an egg McMuffin (same as our order) so we know they’re still making breakfast and everything was ordered and we arrived in time. They were hellbent on not serving us. Now I have to check AGAIN if they charged us for an order we did not receive because of their inefficiencies. McD’s capitalism taking advantage of customer frustrations on McD’s own errors. It’s no wonder they love supporting politics that screw customers over for their profit..RevuanonVersion: 25.71.4

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