PayByPhone Parking Customer Service

I did a parking purchase in pay by park app for 8 hours, I stayed about 30 min in the parking because I was trying to call them couple of time since they say the customer line is busy and can’t take my call, I have an emergency and had to leave right away, tried to call them couple time to change my duration for parking and a refund but they said if it’s more than 20 min parking they can’t do anything about it and I have to pay the full price, the person on the line said she understand but wouldn’t resolve my problems and there’s nothing they could do for me, I even asked them to charged me for the duration I stayed instead, Maria is her name, she’s not professional, doesn’t understand to be a customer resolution means, have to ask a lot of my question with her supervisor, without me talking to her supervisor, and she doesn’t fit to be one. I’m not the type of person who will write a bad review, because i’m in the customer service industry myself. I love the app, it’s very convenient, I just hoped, I had a better customer service experience.

This app is the best. It saves all your vehicle and payment information, so you can pay for parking before you even leave your vehicle. So easy to use! Picture this: you go to a restaurant, park 8 blocks away, and pay for an hour of parking, but while you’re in the restaurant you see your dearest of friends you haven’t seen in a year, and you’re neck deep in catch up sauce when you realize parking is going to expire. This app will notify you that parking is about to expire, and will let you add time from wherever you are. No more sentimental experiences being interrupted by pesky parking restrictions at an inconvenient distance. Also, if a parking area is only metered until a specific time, the app will not allow you to overpay for those free minutes. Additionally, if you desperately need four hours of parking in a two hour parking spot, you can start with a printed ticket at the stand, make note of the parking indicator, and two hours later initiate two more hours of your parking with the app. Not sure if this is regulated somehow, so use this tip at your own risk. Cons: if people know you have the app, you’ll just have to be honest about why you’re leaving your friends. You can no longer use parking meters as an excuse to leave a conversation just so you can go Netflix and chill or play with your wii

On two occasions, although I had paid for parking using the app, I received a parking ticket. When I contacted them for a refund, they refused to refund the money and instead requested that I resolve the ticket with the parking court. So, instead of refunding the money as a show of good customer service, they preferred that I file a notice of appearance with the court, spend at least three hours of time at court waiting the have the matter addressed, and ultimately risk having court fees assessed. This app has a wonderful racket going on. You give them your money to park, they won’t guarantee it gets paid, and if you get a ticket, they won’t refund the parking payment. Instead, you’re left to waste time at the court. Come to think of it, there might be a good class action lawsuit here.

I remember hearing a friend say that this was the best app. Hard to figure how a parking app is the “best app”. I now 100% agree. Once you park, you open the app, it finds the closest meter # (and if it doesn’t you can just look out your window for the closest numbers you see and type them in), you enter the amount of time you want to park, you get to see the cost before paying and then you pay. You get reminders when your time is running low and you can just up the time from your phone. It makes paying for parking and upping your time super easy. And I haven’t had it glitch out once. That’s what makes it the best app: it’s easy to use, it makes an annoying experience less so, it’s expeditious, it’s convenient, it’s free and it’s reliable.

Pay By Phone is a must if you live or work in the city. I live on Market Street in the Civic/ SOMA/ Hayes cluster f of San Francisco. It's nearly impossible to park on the streets in my neighborhood without getting a ticket at some point. I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking. Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again.

I installed the app while watching my car from a restaurant window and hoping to spot parking enforcement before they ticketed me for overstaying my paid time. Within five minutes, while awaiting my entree, I’d successfully paid for another half hour of parking and could enjoy my meal. This app is extremely useful to me for street parking in Seattle. Not only does it simplify paying when I park, but the notifications and ability to extend my time means that I don’t have to overestimate (overpay) at the start. I can pay for exactly what I need. The interface is simple and easy to navigate. Information is presented clearly. No excessive bells and whistles. I hope the developers don’t ruin it with excess features in future releases.

I love this app. It’s the greatest type of app because of its simplicity and time savings. The first time I used it, setting up my account (entering car license plate and cc number) took less time than if I had walked to the pay station. The second time I used it, it took me approximately 10 seconds to open the app, enter the location number, select my time needed, and hit pay. Plus, it’s saving me money because I don’t have to do the max time “just in case.” If I need more time, I just add it. And I get reminders right beforehand. I wish more apps were as simple and intuitive as this. It actually DOES save me time. And the interface design is really nice. I really like the clean white and green color scheme. Congrats to Seattle for choosing the perfect app.

Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.

Recently I received 2 parking tickets from using this app!😡😡😡 it was not even on the correct dates that I parked there. I was still living in Framingham and on Christmas Eve I had parked in Wellesley hills train station! However I paid these 2 tickets because I was leaving the country for 3 months! No I had to use this same parking location one other time and still recieved another ticket. Mind you the date was still incorrect. Today I am forced to use this location due to the Corona Virus outbreak. Our usual garage is closed. If I receive a ticket today I will be appealing it and filing a complaint to the better business bureau .

The app is easy and works well but when you are located in a marginal cell service area, as many places are along my train route, it would be nice if the app stored attempted payments and reminded you to later on that payment still needs to be processed to avoid penalties. Also, it would be extremely useful for the app to send notifications if you arrive at one of the Pay and Park locations reminding you initiate the payment. These are very common and simple programming tool available on multiple apps. Other than that it’s a simple payment app.

I've been using it a lot this semester, my problem comes in with the fact that I can only input times by the hour. A lot of times I will only need it for about two hours and 15 minutes because of how late my class runs. But because of the extra 15 minutes I have to pay for a full three hours. I wouldn't mind paying extra if it had even half hour options too. So I'd pay for 2.5 hours instead of 3. For a college student trying to save some money, having to pay for a full extra hour when I'm only using 15 extra minutes is quite annoying.

This app is extremely user friendly, and after the initial setup , is easy to navigate. It will tell you if you exited the app before your transaction was completed.. handy. Just wish there was some feature that could help find a vacant spot to park, like when someone leaves their spot. I drive a full size big pickup truck, and even though I am a master parallel Parker, it still takes about an acre to completely turn around. Something that would figure in the size of your vehicle, and match you to a parking space that fits. But closes-ish to your intended destination.

I usually don’t have this type of problems and I’d like to get good reviews but just because of the incident that I had this morning where I actually got a ticket because I don’t know what happened with the application either it took to long to process we didn’t process at all he doesn’t work all the time I went to the courthouse by the time I got out I had a ticket I can’t explain how does that happen I don’t know if it’s because the application was not fully loaded Jessica’s of that incident I actually didn’t give a good review.

Consistent, reliable, intuitive interface for the occasional parking payment. Good base feature set. Would like to see an option for the daily commuter though. When you park in the same lot every day, bring the same car , and stay for the same duration, that’s a lot of questions to redo every morning. A simple macro option that either purchases a combination of favorites or that redoes your last purchase would be fantastic. Edit: Great update to address the above concern. Really appreciate it!

I work installing communications equipment in Seattle and Olympia WA. The parking app allows me to easily pay for parking and then submit the parking receipts to my employer at the end of the week. The app has become one of my “tools” when I work in Seattle or Olympia. I have told other people who park in Seattle about it and they tried it and love it too. Additionally, when one of my jobs takes longer than expected, I can easily extend my parking time on the app without going back to the street and putting more money into the ticket vending machine. Really makes my life easier.

It works pretty well, but why am I always typing in codes? It knows my gps. Just show me the map and I can pick the pay station with one tap! Or QR codes on the signs - especially now that iOS supports QR codes natively in the camera app. Could be so much faster to use. The other annoying thing is I usually want max time - and unless you can calculate the exact total minutes, it’s a lot of taps to switch to hours and then type in the correct hour. Could be just one tap! Ironically, the physical pay meters are easier to use in this way - they have an add-time button. A few taps and you are at max time.

Has been great for a few years especially being able to reload parking from afar. My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out. Had the app given some sort of connection error I would have been set.

I've used this app paying my commute parking for over a year. Once every couple months I get a notice in the mail from the MA bay transit authority (MBTA) saying I haven't paid for parking for a couple days that I actually paid for. This app doesn't store your receipts and its transaction history gets randomly deleted, so I've had to comb through my credit card statements to prove that I have paid. Couple recommendations to PayByPhone: (1) fix your transaction history, and (2) communicate better with the Parking authorities on who is paying.

Easy and very convenient to use. For some reason the location services providing the location number doesn’t always work. Very often pay while walking away and have to return because the location was not provided by the system. The feature about the last parked places is great yet it would be better if the explanation would be clearer. It’s difficult to figure out the location especially when parked is close by places.

[Updated] even though it is almost impossible to find support through the app but the response through App Store was very useful. I wish they would just make it easier to do it in the app. [Old one] I don’t know who signed off on this new version but after 6 years of smooth functionality this has become like a startup app. Every time I need to login and select my preferred payment etc. When it asks me to submit feedback it opens survey monkey page to create an account with survey monkey!!

How app works is great, HOWEVER, there is one problem that I have encountered couple times. I don’t know if it for US only, but the only time I can pick is hours or days, which isn’t really useful feature. Already two times I overpaid for the time simply because there is no option to end parking for the ACTUAL USED time. Sadly, this app is the only one that is used on my campus. I know that it is relatively cheap parking, nevertheless, the couple dollars went to waste can be donated to help someone.

This app is phenomenal! It sends me reminders that I need to add time or hurry up and finish what I’m doing. In addition - no receipts to carry, I have multiple cards on file for personal or business expenses, and the receipts come via email! But the single best thing about this - I don’t have to wait for the meter/station to take care of my transaction. 90% of the times I parked and then tried to pay, it took way too long - and then, half the time the transaction didn’t even go through! The people you have on phone duty are wonderful! Thanks!

Overall, a great app and a time and money saver. I'm giving 4 and not 5 stars because they removed a feature that I liked a because the new version is very slow to load. The app use to allow you to select the time period with both an hour and minute selection. For example, 1 hr and 20 min. The new app version removed this and only allows one to enter hours or minutes, but not both. Again, the load time is slow so if they could make it load faster, that would save time.

This app is one of the best I’ve used and having said that, I have a developer request. Please add in app payments for citations or missed parking incidents. The MBTA has a two month notification delay on missed parking and in most cases I realize it next day and could just pay it then. They send out a paper notification and I have lost some and had to pay fines for non-payment. I’ve never gotten citation, but paying inside the app would pull everything together in one place.

I was reluctant to try because I felt these apps could turn into “use this app to park here, use that app to park there”, but it’s not like that and it’s soooo much better than kiosks or individual meters. It’s really great not having to leave your car and walk over to wherever the kiosk is in bad weather only to wait behind clueless people. Likewise it’s really cool to get the alert and just add more time. And a special thank you for using OCR instead of ugly QR codes on the signs.

Love this app, being in a wheelchair, I can’t get to meters in winter or high curve. Great app 👍🏻

I used to love this app but it no longer allows me to select a street and pay for parking. I now have to look for the street number instead of being able to select the street from the app map view. Worked great before for Winnipeg, is basically useless now - could just pay using the meter since I have to look for the parking code there anyways.

Works every time. Need ability to recover funds for unused time We all know this can be done I’m sure the city wants otherwise

Very Happy with ease of use From yvr to Kooteneys Easy for us don’t have to pay on site and Computer remembers vehicle 😊 Thanks Very nice site

A rip off

It is so nice to no longer have to run back to a meter to add money- love it!

Easy to use than the other apps

What a great way to pay for parking! Absolutely love this!

App works well, however, it won’t remember my login so I need to constantly log back in.

Great, convenient & extremely handy service, no fuss, no mess & doesn’t require me carrying change or small bills…thanks..

Great price.

Fast and comfortable way to pay for parking

Easy to add a new plate

Love this. It saves remembering coins.

Fairly intuitive to use. Frustrating when they don’t explain why parking isn’t available, even when the parking lot is empty.

What a joke of a worthless company. Even their reviews speak for themselves and the idiots they have responding to these 1 star reviews doesn’t have a single logical answer. Not 1 single positive review in 3 months. Where is the consumer protection at? Class action lawsuit time? What is this world coming to. Parking use to be 25 cents tops for an hour. Now thanks to this fraud of a company and the ease of digital pay you too can now pay $1.30 for 30 minutes of parking and have this app error and glitch out making you freak out and panic wondering the entire time if you will still get a parking ticket or not because this stupid rip off of an app tells you that your car isn’t compatible with a normal everyday parking spot and to go park somewhere else 500 times in a row. Sometimes technology is not for the best and this is an example of that. This company offers nothing in return other than the convenience to rob you blind for a worthless parking spot and the sheep follow in masses. I won’t be back and won’t use them again. So glad I don’t live in a city that allows his type of fraud to its citizens. We actually have this thing in my part of America where we can park for free. Mind blown!

The commuter rail station I park at is in a small town an hour outside Boston. Cell service is fine except for when it hits high saturation levels as is the case in the 10-15 minutes prior to an inbound train arriving. That’s when this app doesn’t work at all. It seems like it always has to talk to a server for every step of the transaction: pick location, pick vehicle, retrieve parking rates, make financial transaction. However, my banking apps, train ticket app, other apps still work in the same situation, although slower, but still work! I have to wait to do my parking transaction until the next train stop which is at a bigger city center and had more cell service capacity. Seems like work needs to be done on the app to make it more efficient on the backend. If I mark a location as a favourite (spelling intentional) then why isn’t the favorites tab presented to me first? And when I pick a favorite location why does the app have to go verify the location exists? Maybe you need to work on your analytics and caching.

It’s hard to believe this app was chosen by cities to handle public parking. The entire app is poorly designed, has an ugly interface and barely any useful functionality. The notifications are laughable. It only confirms that you parked (which is obviously redundant to having just confirmed that in the app), and doesn’t give a 15-min expiration warning or anything that would actually be helpful. Turning on location seems to *remove* the ability to locate via map; instead it just shows me a wallpaper of a city landmark. These are design choices that frustrate users because they’re so far outside of normal app functionality. Parkmobile is 1000x better and if you have the option, I highly recommend using that instead. Update: Thanks for the response from developers recommending to turn on location settings and to… read up on notifications. They are both enabled but unfortunately neither feature works regardless.

If you are in a hurry, you may have issues with setting up the app at your parking spot. It takes some minutes to set up your profile and car. That’s frustrating. Used for 1st time last summer and not again until this year. I forgot that it logged a specific vehicle. So this year in a different vehicle and ended up paying for parking for a car I wasn’t in. No way to fix. Added todays vehicle and paid again. Sigh. I will say it’s nice to extend and pay while still away from my car. However, once I did have to go back because it wouldn’t extend. App need to have you verify your vehicle before paying. Recommend setting your phone to remind you to extend. The app reminds you but my phone was not set to vibrate so I missed one reminder. The app is ok once set up but needs a few tweaks. Overall my feelings are mixed. My main quibble is with the town of Gettysburg that gave no pay with credit card at the meter nor ahead info you need the app and extra time to deal wi it.

Ok, so I payed for a spot in the UCSF lot, but the app provides ZERO info such as the address to tell me which lot or what the address is. Is this pass good for any UCSF lot? Just one lot? No way to tell, no phone number, no info, zilch. Oh, and the map is beyond ridiculous. You can’t even search for the venue number. Just look at a map of the area, which seems to show parking locations. But you click and click, and most of the time you can’t select one, or it zooms in and several icons appear in the place of the one. And you have to be able to click on one to see the number. So I guess I’m supposed to just try clicking these throughout the hundreds of locations in San Francisco until I happen to find the location? I mean, at the very least, if you refuse to list the address of the garage, and not allow me to search the location number, the least you could do is have the location number visible as you view the map. It’s a great concept, but definitely needs some work.

This app and the meter maids that work with it are all about making sure that new users to get a ticket on their first use of the app. The app is not clear on times of rate expiration, and initially allows for a three minute parking, giving the sense that the metering portion of the day is coming to an end in three minutes. that is not the case. Also they do not allow addition in hours, you have to do it in minutes. It’s very deceptive. I parked two rented cars for my family and I got two fines on the cars because I did not understand what this app was talking about. each ticket was $50 so I get to pay $100 plus whatever other difference the app is going to charge for paying it because I’m not a Florida resident. I will try to contact Customer Service tomorrow because today I’m celebrating the wedding of my daughter! and spent nearly an hour trying to park two cars and get all of the app coverage correct and extending the time of parking the vehicles. that two is not user-friendly.

App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.

I used this app to park for places I had to frequent for work. Since I left that job I no longer use the app. As a matter of principle, personal preference, & convenience I refuse to frequent locations that require the use of an app to park. When I had to use the app for my job it worked ok most of the time. It’s hard to separate the app glitches from the problems created by the requirements of the local parking authorities. I do recall two major problems though when I did use the app. There was a long period of time when the app wouldn’t complete a parking transaction & was useless to me. It seemed like it was an outage or communication or connectivity issue that lasted for a period of several months. The other problem was a flaw that resulted in a parking ticket. At the time, I had a license plate that had a number that was a combination of 5 letters & digits. One number was a zero. It may have also had a blank space in between. I paid for my parking as usual but received a ticket anyway as the parking cop’s system couldn’t find my vehicle because of the space or zero. Thankfully I had my email receipt so that I could resolve the ticket without a fine. But still I had to waste a lot of time on the phone plus make a visit to the parking authority office to resolve it. It’s a lot of hassle to use an app to pay to park. The best possible outcome is only that nothing negative happens while the worst possible outcomes are hassles. So why trouble oneself to use an app to park. The simple answer to me is this. I avoid the hassle but not frequenting places that require an app to park.

Some really bad UX on this app. First, if you use this app regularly for the same location, e.g., MBTA parking lot, you still need to go through six different button clicks to do it. Should be easier to have a “speed dial” type of option to fast track the purchase. If you don’t add a vehicle description when you first set it up, you cannot edit the existing car and update it. You need to delete the existing car first then add it back in. Take a screen shot or remember your license plate first though! How long should a description be? I don’t know if there’s a perfect answer, but trying to add “Subaru Outback” as a description and told it’s too long, seems like they need to rethink their field lengths! If you don’t add a description, you will need to know your car just by the license plate - there’s no other means of identifying it. Overall, a poor execution on what should be an easy app to create.

So I paid the first time manually through the parking meter. Later when I tried to pay through the app since I’m away from my car, the app asks me for my gps access which I grant since I assume I could still try to use my current location to find my car since I’m still kind of within the area. The problem? It doesn’t use gps for you to try to find where you park and it doesn’t let you enter the location where you parked, it asks you specifically for the “location number”😂 what was the point of asking me for access of my gps if you still need the location number. And if you forgot to take a picture of the “location number” or if you have to park longer then the time you thought you would need, then you wouldn’t be able to search up the street you parked at since you need a “location number” to pay for parking 😂 this isn’t convenient to use 😂

I am absolutely furious and feel completely ripped off by this so-called "phone parking" app. I paid $2 for what should have been 4 hours of parking, only to encounter a nightmare experience due to this app's incompetence. Here's what happened: After parking and paying the $2 fee through the app, I assumed everything was in order. However, just 3 hours later, I returned to find my car had been towed away. There was no warning or notification from the app about any issues. To add insult to injury, I had to shell out a staggering $650 to retrieve my towed car. On top of that, I received a ridiculous $110 parking ticket. All because this app failed to inform me that the parking spot's zone had changed to white after 6pm. I cannot stress this enough: DO NOT use this app unless you want to waste your money and endure unnecessary stress. It is incredibly frustrating that an app supposedly designed to simplify parking could fail so spectacularly at its most basic function—keeping users informed about their parking status. Save yourself the hassle and financial burden. Look for another parking app or stick with traditional parking meters. Anything would be better than risking hundreds of dollars due to this app's incompetence. I hope this review helps others avoid the frustration I experienced. Trust me, steering clear of this app is the best decision you can make.

Be careful! If you don’t have an account in the app when you pay for parking, the app will then ask you if you want to create an account after you’ve paid. If you do create an account at that point, it will look like you don’t have an active parking session (as if the first payment didn’t go through successfully). But if you try to pay again after creating the account with them you’ll be double-charged and they will refuse to refund you (even though you already have paid for the same meter for that same time on the same phone). This should seemingly be fixed so that if you create an account from this prompt after paying, it should associate that parking session with your account so that you can see it and extend it. Otherwise it looks like you don’t have an active parking session and who wants to risk a parking ticket?

I am rarely motivated enough to write a review but logged in special for this. This app used to be perfect. I park in same commuter lot every day. Open app - the lot I parked in yesterday would be first thing I saw. Pay again today. Simple. Been doing this so long I dont recall lot number. The app was perfectly fine and adequate. Didn’t need a thing. Worked! After updates - now I open it, no history just a map with where I am. Same commuter lot I’m in every day but no lot number or anything to select. This used to be there. I can’t for the life of me find out how to go from map back to history OR favorites. A few days in a row I just quit and didn’t pay for parking b/c I’m generally rushing from car to ferry - no time to fiddle around. Then I forget! Till one day I remembered and opened the app back up and boom - no map after restart - but back to the normal history and favorites. I’ve had to do this all week. Start app - get frustrated that once again I can’t figure it out - shut off app - restart - and then it’s fine. Also - normally I don’t remember to do this till almost all the way to the ferry and no time to walk all the way back to lot to look at the signs with the lot number. I get it. Map is helpful if you’re in foreign area etc. or may forgot where you parked - but at least put a button on bottom for favorites or something. Next to activity button maybe? Super frustrating. And when I found favorites by restarting I noticed you spelled it in a British way. Am I using the wrong version?!? It must think I’m trying to park in Piccadilly

After entering all the necessary information - car registration, two credit cards (the location apparently didn't accept amex, which the app might have mentioned before letting me enter one), and email, the app kept telling me my "quote had timed out." I retried a few times, ensuring the time from quote to being told it was timed out was < 20 sec. Incidentally it worked fine on the website, I spent a fraction of the time there. Lesson: pass on the app, just use the web directly. Update: questionable privacy claims. It says location id both linked to you and not – wouldn't those be mutually exclusive – and it says that financial information is not linked to you, in which case it shouldn't need any information at all (if the app interacts with the parking sites payment system directly). It uses a *lot* of third party APIs (including Google Analytics) – as in, a boat load.

Terrible app experience when trying to park in Glendale. Constantly to opt you into SMS messages that cost extra money. Not a lot but shady and annoying. Also I’ve never encountered an app that even charges for SMS messages. Typically parking apps don’t take more than a couple minutes to find the location and pay. I tried to use the site first, but it seemed almost intentionally terrible, which drove me to download the app which is probably what they want. Then the app kept pushing me to create an account rather than check out as guest. Kept asking for way more details than other apps ask for. Overall it took over 10 minutes to simply pay for parking, which was about half the time I needed to park and run into a store to grab something. Terrible vendor for Glendale to use

Overall the app works well. I use it three times per week at a Boston area MBTA station. The minor annoyance is the payment system. I pay using a pre-tax commuter parking benefit card. When there is not enough balance, it correctly rejects the card. But when I select another card on file, such as a regular credit card, it rejects that one too. It does not accept payment unless you add a new card from scratch. I. Other words, it keeps rejecting payment until a new card is added, even if you delete a valid card on file and reenter the same one. Also, it does not allow you to edit a card and enter a new expiration date; you must delete and reenter.

Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.

Be aware! The app will show you an accurate parking zones around you, you with your best intentions will pay for the parking and when you’ll be back you can find an “unpaid parking” receipt on your windshield with fines. That’s what happened to me. I have contacted the support at the receipt and got a response that they don’t work with Pay By Phone app. So I contacted the support of the app to hear “it’s not our fault if you confused similar looking parking apps”. Ok, BUT they never answered my question, even if I made a mistake of opening similar looking app why Pay By Phone give to its users like me the opportunity to book the parking and collects the payment for the parking in a correct zone even if they don’t work with that lot? Doesn’t that mean they stole those money I paid for my parking from me?

In this latest release, you cannot extend an active parking session. This is a huge loss of functionality. Until this is restored, the app gets 1 star. You pay a premium for paying via the app vs paying directly at the meter. Part of the justification for this, on the user end, is the convenience of being able to extend a parking session without returning to the meter. With this patch, the user has to watch their parking session like a hawk, and start a new session when the first is over. But you can’t even just choose repeat parking. You have to enter the location number all over again for select it from the map. Really poor update. Restore extend parking, and it gets 5 stars. Right now, this version is pretty bad.

You know, the convenience of the app is great. It’s super easy to set up and input all of your information. Once you get your parking location it’s just a few clicks but the one big issue I have is that it’s hourly. I go to college and the campus took out the money meters for this app and there are multiple times where I just need 20 minutes or less for parking. It would be amazing if they figured out a way to charge per 20 minutes instead of charging me $1 at least every time I use the app. It’s only $1, I know but I’m a broke college student like many others and would like to not spend $1 most days per year just to park for 15-20 minutes. Great app though!

Decent app, but there are a couple of things they should add to make it friendly. 1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate. 2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.

I downloaded this app as instructed on the sign where I parked. After downloaded I was only given the option of paying for one hour of parking at a time. So I paid for it. When my time was close to expiring I tried to use the “extend” option that is given. From what I could see on the app while I was still using the parking everything had went through and everything was fine. I stayed for about 3-4 hours and as each hour passed I extended my time. About a month later, I get a fine in the mail from professional parking management claiming that I had only paid for one hour of parking. Of course I go straight to the app to check parking history and like magic there was no record of the additional payments I had made within the app. Checked my banking info and only the initial payment had been processed. Of course while I was parked I didn’t think it would be necessary to take screenshots showing that I had paid for additional time but obviously I was wrong. I will say if you park and pay using this app take screenshots of everything you do on the app! I tried contacting professional parking managements customer service line to try to pay for the time that I was parked and the customer service people have terrible attitudes, and are completely useless. They can’t help you with anything. Once they trap you, the only thing you can do is go online and file a dispute. And of course how are you going to win at this point. By trying to overcharge a fine and be completely unreasonable, they have just insured that I will never use this app or this company again for parking. I would recommend that anyone considering this app to just turn around and park somewhere else. The fine for 3 hours of parking is $85. That’s insane. If I planned on not paying for the time that I was there, I wouldn’t have went through the trouble of downloading an app, putting In my credit info, and attempting to extend my time. That’s a lot of effort for someone that doesn’t care and isn’t going to follow the rules anyways. But of course the people that try to do the right thing get burned for it. Do not use this app or professional parking management. Terrible app for terrible people. I award you 0 stars and may God have mercy on your souls.

Have been using this app for a few months with only good things to say until tonight. After I paid to park and walked out a different exit I saw a sign on the lot explaining that it was permit parking only / tow away 24/7. I’d already paid but didn’t want to risk it and get towed. Annoyed, I moved my car and found a spot at another lot. Called customer support to explain (and suggest that they change their signs in that lot). I expected a quick fix refund - but they told me I’d need to call another number. Their customer support couldn’t transfer the call to their own refund dept... and the person I was talking to couldn’t authorize $3 refund - ugh. pathetic. Don’t waste your time

I’m standing in front of multiple signs installed by the parking company that’s using this service. Assuming they’re the same company, they need to learn how to sync up with the parking rates here. In Kirkland, WA there are signs everywhere that say 0-2 hours free to park, then $3 an hour after that. Well, if you go to register your vehicle, they want $3.50+ per hour immediately. So I didn’t bother paying because I’m not being unfairly charged if nobody else is paying for up to 2 hours parking. Someone should really sync this up and get this right. Take photos of your vehicle and time you parked just to have some proof in case someone wants to try towing.

I'm so frustrated after 30 minutes of trying to add my vehicle license plate to the app. It's just 1 letter and 3 numbers and it errors every time, error 400, or it tells me it has to be a 1-12 digit combination of let's and numbers. I can add any other combination of letters and numbers as a vehicle, EXCEPT MY DEAL LICENSE PLATE. The chat bot is awful, and the rep phone numbersdo do anything for technical support. The one menu option I got for technical support just automated me to a satisfaction survey instead of a person and ended the call. Broken app. Broken web page. Brown phone numbers. And I will now get parking tickets because I can't pay for it and it's not my fault.

Great app but unfortunately you’ll be paying more parking this way since a service charge applies.

Says no additional fees, then charges additional fees

Paying with this is more expensive than using the meter. Avoid this app

For the past 2+ years of using this app, I relied on notifications on to notify me when parking is nearing expiration so that I can extend my parking. My most recent parking sessions I did not receive a notification and I received a ticket. After contacting customer service, they mention that notifications are not guaranteed. I don’t believe this is surfaced to the user high enough, and now being left to pay the ticket has left a sour taste in my mouth.

Your app is useless and slow

So you monopolize parking in my city, charge me %20 up charge on parking you greedy bozos. Now you think it’s acceptable to show me ads?? I’m paying for the service already you stupid greedy a*****e’s

Every time you go to park you have to update the app. Couldn’t be less smooth or convenient.

Why am I being bombarded by ads in this app every time i want to park??? Cash grab central.

What happened to this app? It’s cheesy and annoying

Amazing how you can take a smooth, simple, and reliable app and turn it into something that makes you want to give up halfway through parking. Every update seems to make things worse, but this one takes the cake. Congrats on fixing what wasn’t broken, mission accomplished. Lost a loyal customer to your competitors….

Ruined by update unuseable

The parking meter at the local hospital wasn’t working so I was forced to download this app to avoid being ticketed. The gentleman behind me in line did warn me he had issues with this app but I didn’t have any choice. It was either use the app or get ticketed. The minute I loaded the app and paid for my parking, my phone started acting up. It was freezing up, my camera stopped working, my phone kept shutting down. I deleted the app as soon as I was done with it but the issues continue. There is no question it was this app. I don’t know what it’s done but my phone is messed up.

App description says it has native notifications and/or SMS notifications. SMS notifications have not been arriving to my phone since last summer, despite having sent through a proper confirmation of my phone number recently, and there is no option to turn on native notifications. either in the app or in iPhone notification settings. I have received tickets as a result of these advertised features not functioning. parking authority blames the app company and will not discuss remedies whatsoever. Developer has not responded to my inquiries. One star

I entered meter location into app on a Saturday. Application said there was a 2-hour time limit, whereas sign said 4 hour limit on Saturdays. I paid for 30 minutes through app. Disappointed to find that physical meter station provided notice that there was 2 hour free parking on Saturdays. Therefore wasted my money and time because info in app did not match requirements on meter station. Next time I will not trust that the information provided in app is correct compared to signage and information on meter station. Poor data integrity!

Love the app. Very convenient BUT hate the .35cent surcharge. Not sure why but they should be ashamed charging people to use their app.

Used to be good for paying for parking it is now an ads machine. So sad.

I can’t install this app - it continually says: “poor network connection” - NOT impressed.

Won’t accept payment

Constant sign ins, nickle and diming for sms notifications when push notifications are free and better, and I have to see ads when I am the one paying you. Get a life jeez

The app works, but good luck trying to get customer support from a human. The website has no phone numbers and the chat is an ai that refuses to connect you to human help or provide a phone number to contact. They used to have phone numbers for help but not anymore

Tried to get ahold of a person and the bot could not answer my questions and no 1800 number so frustrating

Why is the only option sms notifications and why is it $0.13 for the reminder and another $0.13 for the confirmation message?

This app needs to be able to set up once and work seamlessly at least for one day at a time. Every time I go in, I go through the entire rotation of inputs all over again. It’s very frustrating.

Imagine having no other option to pay for parking and have to use this app, so they can charge you a “convenience fee”. Then on top of that, they charge you for SMS message reminder. What a scam!

Wrote over a week ago about a problem, I’ve not heard back.

Tried to park using this app in horseshoe bay and Langdale . Never worked for either of them.

Unable to load cell phone number

You’ll be charged for allowing the sms confirmation and again for agreeing to sms reminder.

Crashes, unintuitive, can’t easily renew a session - need to restart. Not sure how they have such high ratings. Will start using coins.

It’s a scam. Max was supposed to be $31 for the day. I got charged $47. Get another app instead.

All I need from a parking app is an easy way to select the spot, pay for it, and hopefully the app will notify me when it’s about to expire. That’s what this app used to do. Now it’s bloated with ads. Expiry notifications don’t work unless you pay for SMS messages and every time I try to use it I have to login again. My city has just approved a competitors app for street parking, I am thrilled. I will never have to use this app again.

I’ve made every reasonable effort to pay for parking but the PayByPhone system would not allow payment. I was parked in the correct lot, and the posted sign clearly identified the payment zone .When I entered zone number in the PayByPhone app, it repeatedly displayed the message “Parking unavailable. Change your vehicle or location and try again.” To confirm that the issue was not caused by my location settings, I verified my GPS using Google Maps, which showed that I was correctly located in Parking Lot I’m supposed to park. Despite being in the correct location and entering the correct zone number, the app still prevented payment. FIXX IT

You enable SMS by default charging 30 cents!

This app loves you waste your time a lot. I attempted to pay for parking but no payment method was accepted so I had to risk getting a ticket. Entered 2 different card numbers, neither accepted. Apple Pay also not accepted. Quite a pointless app really.

Do better PayByPhone. I received a parking ticket because they updated their app and it wiped all my information. I entered all my information to pay and it didn’t go through and I received a parking ticket.