Lowe's Home Improvement Customer Service

Lowe's Home Improvement Positive Reviews

TroubleI purchased top s soil garden dirt and mulch online. I tried since yesterday and it would not let me place the order to be delivered. I live probably less than 1 mile right down Outer Drive. It would not let me place the order to be delivered. It kept saying I had to pick up and it would say in black letters something wrong with the system. Try again later this is since yesterday, I tried for two days and I tried it again didn’t work. I called and said reboot the system and they couldn’t help me so I got and started all over again. When it came to my order, it said I had to pick it up. I am 71 years old. I cannot pick up that stuff. That’s why I had it ordered to my house. I already went to your store. I already tried to pick it up. I have to go there and to pick up my stuff. I talked to a manager and he said to order it again he would cancel the order. if you cancel the order and it still won’t let me order to have the stuff delivered. So now I have to pick it up in shifts and I still don’t have any help getting it out of my car. I’ve had incidences in the past with this company and I love Lowell’s . I have a credit card. I have excellent credit. this is ridiculous. I’m a loyal customer of yours. I could go to Home Depot. I could go to Menards, but I go there and I have a credit card there and I can’t get any help I’m so sad and disgusted that I got bad service AGAIN..Donna from DetroitVersion: 24.5.1

??? What is up with this site ???U can’t even contact someone thru a simple email. Or cancel or edit an order if a mistake has been made. So many shortfalls when it comes to online shopping, compared to other sites. I mean, how can you not put a simple contact button that lets you email someone that will get back to u within 24 hours Or so...?? And their so called “support and feedback” tab is a window to leaving feedback only about their weak and 2nd rate website. Not one thing to do with actual support. Support, like did it change, since I last checked??? Support, as in, you’re able to leave a message or an email to someone that can actually access your account and help with you me mistakes in shipping or pickups or orders in general?? Oh yes, there is a text messaging tab you can hit. To text message someone but apparently all they’re able to do is “check on the status of your order”!! Ha!! Joke!! I was told that, verbatim. They cant really do anything for you. Lol!! So what’s the point of having a texting option when the Lowes app tells you your order status and all those details!?? So texting now becomes worthless. And TBH, I wouldn’t be so irked right now if it wasn’t for the fast that I actually end up shopping here for quite a few things lately. Since I’ve been needing new tools and upgrading home but I really am going to think twice about ordering anything online in future. I didn’t mind picking things up after I ordered but mistakes happen. On both sides. And it’s too difficult to correct each time with a phone call that keeps you on hold and sending you in circles for 30 minutes before reaching some one that can actually resolve your issue. Thats it. Take it for what it’s worth!! Thx!.Txbui7733Version: 6.2.0

Love free shipping! App dog slow…and makes basic things harder than they ought to be.I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs..OfADifferentMindVersion: 24.4.4

Who to call/email about app problemsI love shopping at Lowe's and I mostly love the app. But like too many apps, there's no clear and easy way to contact the developer about app problems or to provide feedback and suggestions. Clicking on the App Support icon in the Apple App Store doesn't help. It takes you to the Lowe's Customer Service webpage, but there is no clear information or link to send feedback to the developer. Hence, so many people do what I'm about to do: put my feedback in a review. I've used the app many times before to locate items in the store I was in and it always tells me the aisle and bay where the item is located and the quantity in the store. Wonderful feature until I used it yesterday. The app said the item was in aisle 14 bay 7. Great. Went to that location but not a sign of the item, and based on the items that were there, it didn't seem like it should have been in that location anyway. After looking around for several minutes for an associate, I happened upon one and asked him. He told me the item (and apparently similar items) had been moved recently, and he took me to the new location. So, it would be nice to be able to report a moved or missing item using the app. My bigger peeve is with viewing long product reviews in the app. I tap the ...more icon in the review and start reading. As I scroll down through a longer review, I eventually put my finger on another review to scroll the first one up higher and wind up closing the first review before I'm done reading all of it. Please fix this..Proud GrandpaVersion: 4.16

Where did the maps go?!Lowe’s is an amazing place where you can find everything for your home. But that also makes it hard to find things among its enormous amount of stuff. While this app tells you which bay and shelf and item is located at (most often correctly, but not always), it used to be able to show a map of the store with a pin for its location. There are even large posters by the entrances at some stores selling this feature in the app. But those maps disappeared many months ago and are sorely missed. Another annoyance with the map is that it’s really intended as an online shopping tool, not an in-store helping tool. You can add things to an online shopping cart, but there is no real “shopping list” function for in-store shopping. Sure, there are quick lists but you can’t add quantities there, and once you got an item you can only remove it, not mark it as “picked up”. Look at the IKEA app, that is good inspiration for a true in-store companion app - make multiple “shopping lists”, add quantities and be able to mark things as collected without removing them, reorder the list in bay (= store layout) order so that you don’t have to run back and forth in the store like a mad man. And to throw in a separate wish - give us an overview map with red dots for all items at once!!! This could easily be a perfect shopping companion for a store that truly needs it. Now it’s mostly an inconvenient way of doing online building goods purchases which the website does better on a tablet or real computer..JKristinssonVersion: 4.15.4

Lowe’s cardsI use my Lowe’s for my tools for my company and materials I have lost all cards I. Yur system one day a couple weeks ago loosing warranties and very important receipts and purchases that are expensive spike to yur customer service I got no where at all she was rude told me it’s my fault they’ll send new cards u can’t tell me that isn’t on purpose to end warranty’s sooner with no proof of purchase do your horrible return policy’s cause loss prevent doesn’t do there job well and I can’t even return brand new tool 200$+ that’s got 3 year warranty breaks first week I eat that cause some lady at returns was a very rude person I walked out so mad that I was treated like a criminal not a business owner sole proprietor so I’m going to see if Lowe’s ever makes good on lost purchases no fault of mine two years in a row even got receipts they don’t allow me to add after u clear all history leave like 20 fir the passed two years I did spend 10 grand in tools alone not counting money for materials I ask for hzlf credit for the 250$ purchase they lost extended warranty well I gave receipt and show I’d drivers license and cc I used to buy nothing that’s one situation I. Had so many I think I’m going to see how corporate handles this I feel u are the multi million I’m a small company covid then all this ruined my rights offs abd returns from taxes? I think a gift card for that 200 is nothing to Lowe’s abs means weather I come back and trust yur store needs to get trained in return to respect your customers as I do.MGoodaleVersion: 21.9.1

Worst app on the planet - inventory WAY offI hate this app more than I can express. Probably HALF of my orders are canceled because store employees either don’t care to look for the products or it’s out of stock when it says they have plenty. One day I needed a pipe cutter, and it said there were 26 in stock. NOPE. They CANCELED my order and didn’t even notify me! Nevermind that there are 24 of these in a case, and there was actually a case sitting in the overhead. They didn’t even bother to look. Or the day I ordered MIG wire, it said there were three in stock, yet my order was again CANCELED with absolutely zero notification (ends up they EMAIL you instead of texting, which I never saw). I ended up driving 1-1/2 hours round trip to the nearest Home Depot to buy the wire, and ended up spending another $300 while I was there. Realized I needed different welding glasses, and went back to Lowe’s, and sure enough, there were THREE ROLLS OF MIG WIRE exactly where the app said they’d be in the store. The employees were too lazy to actually look…they just marked it “out of stock” and canceled my order. So sick and tired of this. I’ll drive to Depot because I’m sick and tired of orders being canceled..Bad KittyVersion: 24.1.3

Shipping Requires ImprovementI’ve been a long-time supporter of Lowe’s and its commitment to community and DEI programs, which is why my recent experience was especially disappointing. On October 23, I placed an order that included a freestanding bathtub, deck accessories including a 20x12 pergola. The delivery date for the pergola was set for October 27, while the rest of the items were scheduled for November 13, nearly three weeks later. I was shocked at the wide gap in delivery times for items within the same project order. I attempted to contact Lowe’s customer service to request a closer delivery date, hoping for flexibility to keep the project on schedule. Unfortunately, no accommodations could be made. As a result, my contractor, who was hired based on the original project timeline, would have charged an additional $2,500 to remain on-site past the expected completion date. Ultimately, I was forced to cancel the Lowe’s order and purchase from another provider who could meet the delivery needs. This situation highlights a serious decline in Lowe’s shipping and fulfillment reliability. Customers like me rely on accurate delivery timelines, especially for large home projects that involve contractor scheduling and budget coordination. Recognize that large orders often connect to professional installations, where long or delayed delivery dates translate into real financial loss for the customer, and for Lowe’s, in the form of lost sales and reduced Net Promoter Score. I truly hope Lowe’s will review its logistics and delivery systems to better serve loyal customers who continue to support the brand not only for its products but also for its values..Her DaniVersion: 25.10.5

Great employee’sI would like to take the time to think all the employees at Siloam Springs Lowe’s 3499 Highway 412 just a small short story on the service that I received from the employees at this Lowe’s last year. I went in to look at Christmas decorations found a Christmas tree on display that I liked ….found a employee to help me with this item( the gentlemen helped me look for the item……told me they must be out then he went above and beyond to ask someone in their department with a little more authority if they could sell me the display and yes,” it happened!! I walked out of the store one happy customer.!(Great customer service.) so that being said,” I went in a few weeks ago to look at the Halloween decorations found a spider on display and again, I found an employee to help me find the item I wanted, but again Lowe’s was out!! so I ask if I could buy the display (long story short) I walked out with the display and one happy customer again! Thank you to all the wonderful employees at Lowe’s for making my shopping one happy adventure!!.KarensgoodayVersion: 22.10.1

Best Day Ever!Well I just walked into the Leeds Lowe’s out here in Alabama, and the first person I walked up to (Melodie) knew exactly how to help! She got me started applying for a Lowe’s Pro membership, and introduced me to David who helped me with some unforeseen complications in the process. Together the two of them helped me get the best possible price I could hope for, a safe product delivery on my time, and personally walked me through how to use the Pro website. At checkout, they handed the reins over to their resident computer whiz Katha who patiently helped me tie up up an excellent customer service experience! Aside from the fact that these people are so lovely and make me want to come back just to see them, they took care of all my needs quickly, efficiently, and kindly! Not to mention the store is clean, well-organized, and always has toilet paper. I often enjoy my time spent in the Leeds Lowe’s, but these people have sold me on being an exclusive customer. Thank you so much you guys, and to everyone else… Lowe’s Pro is the only way to go!!.ChokingHazardVersion: 22.10.3

Great folks but horrible service/severely understaffedI’ve shopped at a nearby store Powers/Constitution Colorado Springs for over 20 years, always great folks. However, being severely understaffed for the last few years has brought extreme frustration with delays and non delivery. This week I made a purchase, I live 5 minutes away, they were to call me Sunday after 4 pm with delivery eta Monday. Did not get a call. I called this morning, eta 10 am/10 pm. That narrows it! Called a front desk, eta 8 am/8 pm. I called 9 times today, transferred to delivery department, phone rang 10 minutes four different attempts. I called corporate phone to track, nothing helpful, I tried a real person, wait time was expected 1/2 hour. I tried online, nothing helpful. So much for customer service. Waited all day and never got my delivery, I had no choice but to stay. That was my $79 investment to deliver 1 mile. However, on a very positive note, store manager personally delivered the next day, with apologies, and deleted my delivery charge, he gets 5 million stars. Not his fault it’s difficult to hire people that don’t want to work, and corporate for not paying enough to live on..Sterling 943Version: 24.6.1

Came in to buy a washing machine and I met Michael great guy.I came in on Tuesday, November 12 looking for a washing machine. Michael Panfile came over to greet me and asked me what he could do for me today. How can he help. He was very welcoming with a big smile on his face and I said yes you can help me. I’m looking for a washing machine. He walked around with me showed me several options and wanted to make sure that I was getting everything I needed. Michael is a gem, what an asset to Lowe’s. Michael showed that he cared about his customers and wanted to do whatever he could to keep the customer satisfied. I am 100% satisfied with the care and the price of my washing machine. It was amazing. Michael, you truly are, a fantastic associate for Lowe’s. You know your product quite well ,you were very accommodating with me. I will be a Lowe’s customer for life. Thank you, Michael. You’re amazing. I felt at ease around Michael and I knew he was getting me the best deal possible and he sure did. Thank you, Michael Panfile for all your help. I’ll be back again soon..LDCraneVersion: 24.10.4

Had no choiceThis process of ordering online was very easy but I must say I felt I had to do it this way instead of going to the store to pick out my items due to the fact that the Rockingham Lowe’s no longer has people manning a register. They only have the self checkout registers open and when you have a large amount of product or product that is very long in length such as molding or lumber it becomes a pain and a nuisance to do the self checkout. And not to mention if an issue comes up during the checkout process your left stuck having to wait on a clerk to come help all the while people are bumping into or having to constantly go around your lumber because of its length and the space allotted between the self checkout and the walking lanes. So for that reason I just find it easier to do the in store pickup and not have to battle these problems. It would be so much better for customers if they just opened the people manned registers again..HvAC MedicVersion: 23.9.2

Add to cart green but not functioningI’ve gone through the step by step process of adding Levolor cellular blinds multiple times. Each time the “add to cart” button turns green, but has not function. I have to start over, building the blinds again, with the same result. I’ve restarted the app, checked for updates, etc. No change. I tried adding other items, using the suggestion button at the bottom of the page. I selected “add 4 items to cart”. I received an info message that 4 items were added to cart yet my cart is still empty. Ugh, extremely frustrating. I went to the browser and was able to order the blinds there. On the other had the in-store experience for these blinds is top notch. I visited my local store today to decide on the color. The Levolor book was easy to find and use. The displays of all blinds were helpful. The blind personnel, Joey, was dedicated and knowledgeable. A++ for the in-store experience at OPKS. Please fix the app!.CourtJaneVersion: 24.6.3

Poor serviceI went to the Lowe’s in Lake Charles Louisiana to get some cedar fencing , I paid for it in the store, and I had to go out and have them load it up in the back of my truck for me. I waited about 15 minutes. No one showed up so I went in and asked the cashier to please get somebody. I waited another 10 minutes I decided to call the store manager. The store manager said he would be right out and take care of it. I waited another 10 minutes and he finally showed up. He was not very friendly or happy, it’s like he didn’t even want to be working that day. He went and unlock the gate, so the workers can get the cedar fencing out for me. When he came back, I let him know is that I had to wait this long to get my product. His words was I should’ve ordered it ahead of time, Andy also blame it on the workers. I let him know that the workers were waiting on him to open the gate to get to the cedar fencing. That made him more upset. And started to blame the workers. Then he looked at me and told me that I should’ve went to Home Depot. I agreed with him and I’m not going back to Lowe’s in Lake Charles Louisiana..Lady in louisianaVersion: 23.3.1

Horrible Online Ordering and Customer Service!!!!I placed a curbside pick-up order this morning for bagged dirt, bagged manure, and sprinklers. It stated all were available for curb side pick-up. However, when I clicked on “track order”, it stated I had to come inside to purchase 3 items of the 20. I called customer service to ask why this was the case. I asked why they couldn’t deliver all the items to my vehicle and the customer service lady had the audacity to tell me they could not walk all those bags of dirt to my car?!?!?!?! Seriously!!! She told me I would have to drive to the lawn and garden section to have them load those, as if that makes it ok to have to come in the store to retrieve the other 3 items. I asked for a manager. She put me on hold then came back and told me that he was with another customer. She then proceeded to tell me to just cancel my order. I am so tired of lazy, ignorant customer service!!!.Tinad0503Version: 23.7.1

Very helpful App.This app is very helpful. 1. I like the fact that the app tells you if something is in stock in your local store of choice. 2. I LOVE the fact that app tells you where to find a specific item that you are looking for, in the store. It gives the location aisle and Bay#. And this is great!!! There is no need to go hunting down someone to help you find something. 3. Looking up various products online before going to the store helps narrow down my purchasing options. This is very useful. IF I had any criticism of the app, they would be a relatively small thing. I’ve had times that the app says that an item is in stock in the store and it isn’t in stock. I don’t know if this is a glitch with the app. Or, if this is a problem that the store hasn’t put out merchandise. So, it’s technically in stock but no one can find it. And this problem seems to happen at Home Depot and Lowes more than other stores. For example, a store that seems to do a good job with their app when it comes to keeping up with their inventory is Walmart. On the other end of the spectrum Home Depot has given me more problems with this feature than Lowes has. So, I guess it’s all relative. Again, I love this feature on the app. I just wish that it worked more of the time than it does. And, when I say something isn’t in stock and the app says that it is, I usually enlist a worker to help me and they can’t find the item either. So, I don’t think that it’s just me..FSU_JenVersion: 22.9.1

Digital Card has vanishedThis app is great and work’s wonderful in store. My problems arose at checkout. You see Lowe’s has gone full in with self checkout. By that I mean they have ZERO cashiers available and force you to self check. Which I already dislike. As busy as this store is I’m sure they could afford some cashiers. Then I go to pay, open the Lowe’s app, go to credit and the digital card is gone. Vanished… not any trace of it and Without an actual cashier I’m told I can’t lookup the card at self check, so I must remove my self from self checking to go stand online at the service desk so they can apply to my store card, since it no longer shows in app. The majority of my trips to Lowe’s are spontaneous and I have never carried the actual card around “just in case.” Now until the digital access is restored I have no reason to shop Lowe’s at all. I won’t begin carrying the card so if my happening I drive by and decide to pull on in and shop..Denee2012Version: 23.4.2

Long standing relationshipI operate a small business in this rural area of West Tn. Lowes in Dyersburg, Tn is a daily go to. Maybe 2 or 3 trips in a given day. We are always greeted kindly. Always made to feel important to be a customer. The Pro desk professionals, Colton, Jeff, Bubba, Peggy and the group go above and beyond to work with us on our needs. mr James in electric and lighting is always a very busy man. Maybe setting a display, stocking shelves, or organizing the stock but always kind to stop whatever he is doing to assist you. He makes you’re needs his priority. We are hands in realty investors and could be in appliances and garden or lumber and paint. I’ll say that I wish this location had more to offer. We find ourselves having to drive an hour to Jackson,Tn or Milan, Tn to Lowes. And these have nice people but nothing like the appreciation and assistance we get at “our” Lowes. Can’t say enough good things about the staff..Kccherry89Version: 22.11.1

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Lowe's Home Improvement Negative Reviews

Online Ordering Stinks Big TimeWhy do the items I paid for with my Lowe’s credit card not show up on my account. Last night I spent a lot of time ordering a bathroom faucet and toilet bowl. I tried to pay with my Lowe’s card but the system did not accept the payment. It wanted a Visa or MasterCard format. I called the store this morning to place my order for pickup but that went bad too. I have never had such problems in my life. The phone connection was awful and the sales associate said to call back. Same bs again. I went to the store in person to customer service desk and explained what happened. Lady could not find my order at all. Finally she asked my for my phone number and she found orders. This is rediculous. Guess Lowe’s doesn’t want my business. Half my order was missing. Believe me I know hope to put an item in my cart. Again the customer service lady said I had to pay for toilet and faucet in advance before placing order. She couldn’t get it to work either. Finally 1/2 of the order went thru. I think I was triple billed for the faucet and I will never pay with the Lowes card again. If I used my Visa or MasterCard I would just call the 1-800 # and the bank would know exactly what happened. I guess I’ll have to wait for Lowe’s to call me to let me know my order is ready to pickup. I don’t even know what kind of crazy system Lowe’s operates on. I looked at my Lowe’s account to see what went thru. No toilet and everything is still waiting in the cart for pymt. Boo on you Lowe’s..CarolinakatsVersion: 6.1.8

Do not recommendWe went to the Paramus location on October 8, 2025 in hopes to buy a new front door for the cold winter. However, due to system complications, personnel miscommunication, and low stock, we were unable to place this order at that time. Later on, we visited the Orangeburg location. At our second visit to that location, on October 28, we were finally able to place our order for a new door. We were told 6-8 weeks of wait time as it was a custom door order. We were called at the begging of January to inform us that our order was never even placed. Once we tried to cancel the order, they did not let us, and told us we had no other choice but to wait another 6-8 weeks again. We started to receive parts of the order in intermittent schedules - some to our house, and some to be picked up at a store. When we visited the stores, they were unable to locate our items. So we had to visit locations multiple times. As of right now, our door is set to be delivered on March 2. However at this point, not only are we excited for this order, but we also have lost hope that it will be assembled properly. It should go without mention how expensive this order was, but the service we have received for it doesn’t come close to what it should have been worth. Our previous experience with Home Depot is nothing comparable to that of Lowe’s. This will certainly be our last purchase from Lowe’s ever. Overall, if you are thinking of purchasing anything from Lowe’s, don’t. Not unless you want to wait 6 months for it..Our door storyVersion: 26.2.1

Lowes tracking tool does not work!!On May 3 we ordered a 4x6 utility trailer from Lowes Beaumont store. Estimated pickup date: June 11. Today is June 11 and the tracking app still says that the order is processing. According to the Lowes tracking app it has been stuck in processing for 5 1/2 weeks! So we called the CarryOn Trailer factory in Georgia and after an hour on the phone with carryon and carryon contacting Lowes Beaumont, carryon Customer service confirmed that our trailer had shipped from Georgia headed to Texas on May 31 and should be at the store today as expected. When my husband went in person to Lowe’s earlier today no one would wait on him. When we went back later in the day we were told that the hardware dept supervisor was bringing the “paperwork.” We have already been waiting 40 minutes and haven’t seen her or the paperwork yet. We’re still wondering if our 4x6 trailer has actually been delivered. The pro service desk just informed us that they are waiting on the “system” which is down. Just saying: Lowes communication is terrible. The tracking app does not work. Whether I call the store (I waited 40 minutes and no one picked up) or whether we show up in person, no one seems to know what’s going on, much less can help us. This is a $949 purchase and no one seems in a hurry or concerned at all about tracking or confirming our order of 5 and 1/2 weeks ago. Had we not contacted the factory directly we would have no idea our trailer ever shipped. Kathie Platt.Waiting-On-TrailerVersion: 24.6.1

Unprofessional, Arrogant, Anti-customerWent to the store to buy a shed. Was told I had to have some one come to my home. I set up the appointment, received a confirmation of the appointment. Waited for 2 hours for Adonis Fletcher to show up. Called every number on the confirmation eMail: one was not working the other rang for two minutes and then disconnected. Called customer care, they, they called me back within ten minutes of my call. Twenty minutes on the phone and no appointment could be found, which she later said was because I did not pay the detailed fee. The salesperson and the Puyallup WA store, Jimmie, told me it was free. Wouldn’t even take money for the shed because the person coming to my home handled all of that. I can’t imagine the nightmare it would be to actually have Lowe’s install anything. The have at best been dishonest and unprofessional, at worst, deceitful and arrogant. Clearly, ordinary customers don’t matter to Lowe’s. My business with them is insignificant and their view of me as a person is dismal. LOWES DID NOT EVEN ATTEMPT TO CORRECT OR RESOLVE THE MATTER. I’m sorry I have ever spent any money in their Puyallup, WA store. Maybe if I was a millionaire I would have been treated with some respect. But instead, the company, LOWES, did not value my business or show any respect to me as a person! I’m forced to leave my criticism here because even their “feedback” system hung up on me when the customer care person asked me to leave the feedback on the system..Prayer_WarriorVersion: 21.4.3

Annoyed Shopper!!I use to be a regular Lowe’s Shopper. Spending thousands a year but the last few months I’ve been annoyed. Ordered online a couple months ago to pick up in store they put everything on a pallet and the proceeded to try and put the pallet in my suburban and cracked and broke 2spots in my back area and some issues and damage when trying to get the pallet out. So I hadn’t been back aside from buying flowers. Went to pick up a few things and not a single item matched the store map and location advertised had to ask someone for help who seemed annoyed he had to help me and not sit on boxed talking to his friends. Few weeks later I tried to buy something online and couldn’t place an order cause when I clicked on checkout it would take me back to the top of my cart. I gave up and went somewhere else! Now at 8:16 pm I’m going to finish placing an order of items that were on sale. And it told me to try again so I waiting at 10:47 I went to place my order sale is still going on items still have sale prices listed plus extra off for member prices and when I go to check out the check out total is the full price NO DISCOUNT at all!! The customer service has been questionable I’ve started shopping at Menards and Home Depot more so I think I’ll give them my thousands even if it means loosing our veteran benefits..On the farm with KJDVersion: 25.10.1

They locked the doors before closing timeI was trying to get a security light bulb after working all day and getting home to realize that it was out. I saw the time and rushed to Lowes and ran to the door to go and grab the bulb so I can get out of the store before 10pm. I own a business and everyone talks bad about the people who try and squeeze in the store before they close, but I work 90 plus hours a week and sometimes that is the only time I have. I showed up with 10 minutes before they closed only to find the doors lock and the lady working in customer service said we are closed. To which I said “ you close at 10 and it’s not 10 yet. She said that the manager Tony told them to lock the doors and not to let anyone in, to tell me it’s closed when it’s actually open!!! Outrageous!!!!! I have a pro account and Lowes has just lost my business. If I would have called Home Depot they would have waited for me to get there and even have the stuff I need ready when I walk into the store for me to check out. I would have been out of the store before 10pm. I will be escalating this to corporate and I want Tony reprimanded because he has no customer service skills whatsoever. He need to to be a lot tech instead of in management because he doesn’t belong there! Hopefully you can get a new manager with customer service skills to get things handled the way that they should. And actually if something happens to my property due to the security light being out then expect to hear from my lawyer because the blame will be on Tony the unfit manager at the Plant City Lowes!!!!!.Hirst102908Version: 22.9.2

More updates equal more headachesThis used to be decent. There was always problems about what’s in stock and what’s actually available for store pickup. And who knows how qualified the individuals are who pack and ship items to home are because I’ve had so many things arrive broken because the box was oversized with no packing material or I was shipped a “returned because it’s already broken” item that was placed back on the shelf. The latest problem is the last straw for me. I chose items for a store pickup and home delivery. I signed into my account to finish the order and I was automatically charged the $418 before even having a chance to review my order. My items are still in my shopping cart. I have a security email from synchronicity that my card was used for a purchase that was higher than what I had set. BUT I DONT HAVE A COMPLETED ORDER. The stupid “chat” on the app is mostly autobot. I was eventually texted to “wait for the confirmation email” which has not come yet and it’s 8 hours later. My cart is still full, order never submitted. In fact when I came back to check on my orders, it did the same thing and automatically charged my account WITHOUT ME EVER HITTING THE SUBMIT BUTTON. I am waiting for the 8:30 AM opening of customer service and anticipating the next several hours to be wasted while I’m on hold or being shuffled to another rep to assist me. Meanwhile I’ve got $836 charged to my card and not a single thing to show for it. I will not be using this app or another purchase on my Lowe’s card. Time to pay it off and close the account. This was the last straw..RedWingChuckVersion: 21.12.2

Poor Customer ServiceI ordered a new refrigerator over a month ago for delivery today. Explained in the store that it is a second floor kitchen. First arrival window was 8 am-12pm. 12:30 called for update. Window had been moved from 4-8 pm with no notification. Lowes arrives with two very unprofessional delivery drivers… one wouldn’t acknowledge me or answer my questions the other was very quick to say they could not take it up stairs without messing up floors or removing banister. I then removed the banister. He calls his manager who explained they have to now schedule another crew to come out and take it up the stairs but for now they could put inside the house on 1st floor. In 48 hours someone will contact me to schedule them to come back out. I pointed out that just yesterday, Lowes delivery took a washer and dryer to my 3rd floor and made it look easy! They said the fridge is different. Not to mention this is a counter depth fridge, so nothing massive. Called the store, spoke to another unprofessional manager. Never once did she try to make it right. She first said she didn’t understand why they couldn’t either and put me on a 15 minute hold. Then comes back to say the same thing and they will call me back on Monday to set up a time. I then told her she can schedule for them to pick up the fridge that I don’t want it. I asked if I would be charged a fee for pickup. “Well why would you be charged a fee”? “Well I don’t know, I guess the same reason they couldn’t take it upstairs or tell me this when I purchased it”! Can’t believe this is the service Lowes gives these days..Chesterfield LowesVersion: 23.3.2

I would give this app 0 stars if possible.If you are not interested in losing the dollar amount you spend on the app when you go into the store to pick up your items. DO NOT USE THIS APP. And honestly go to a Home Depot. I lost 6k$ over an appliance order and due to the way the app operates the money is now just poof gone apparently. The app can’t load half the addresses that reside in the middle of my city and I’m 10 miles away from the store. It struggles to load pages. If information is incorrect it won’t tell you it just won’t load the page and you don’t know why. I’ve worked in online design and click baiting testing for almost 13 years now and this app should of never been rolled out with all of its issues. Especially if the computers programs cannot process financial funds in a trackable manner. That’s a LARGE issue. You have a bunch of computers handling your money and your time. When you have contractors and serious business people using services in your store they need to be running correctly before you put them out there. Me losing 6k$ and waiting a month and a half for a two week order item was absolutely ridiculous and I lost another 4K on my remodel because my appliances weren’t here in time. Not to mention I have huge medical issues and I’ve had to eat out the whole time he to the ordeal as well. The store blames it on the app. Lowe’s store Modesto CA they have no structure and large racial issues. This whole company is an issue to the core. Don’t use this app if you value your time. It’s a huge waste of it and it will cost you a lot in the end..SuttonPetzVersion: 4.18

MyLowes Chat system is TRASHThe app is fine, appreciate it showing locations of items in the store and stock amounts. Nothing that blows my socks off, but does what it needs to. Cannot say the same for their bad chat function if you actually need help on something. Doesn’t save chat history, boots you from the chat if you navigate away (like to get the order number they asked you for by copying it from their email…). Save yourself the hassle and go directly to the store to speak to an actual person if you need help. Unnecessary details on what happened: Lowe’s sent me the wrong order, and the only option is to go through their chat system. If you don’t respond almost immediately, you get bumped from the chat with no chat history. This happened twice to me. The first time was because the person asked for the order number. I’m on my phone so switched over to my email client to get the order number to paste into the chat, come back less than a minute later and because I went away from the Lowe’s app the chat and the history was gone. I had to start a new chat, back at square one explaining that I was shipped the wrong order and just needed to get the right item sent. Ended up not even being able to get it corrected unless I pay for it again. If that’s the only option to fix the problem, tell me that upfront so I don’t waste an hour screwing around with your bad customer service and chat system. Also, I now need to somehow figure out how to physically bring a massive water softener that I never ordered, that was delivered by two big FedEx guys, back to the closest Lowe’s by myself in small crossover SUV… THANKS for the “service” Lowe’s..ShaerodVersion: 25.8.3

Order of a grillI want to go on record to say this had to be my worst experience I have ever had anywhere. It started back on May 12th I tried to order a natural gas grill on line. It wouldn’t let me. It said to go into the store so I did. I tried over and over to get one ordered but they said you have to order it on line for natural gas. Explained I tried. After awhile someone that helped said ok I have it ordered and I have it for delivery. I said great. Waited for a week for the grill to arrive at store to be assembled and to be scheduled for delivery. During the next week while waiting I kept getting updates on my phone about picking it up in the store. It is supposed to be delivered. Going back and forth it got scheduled to deliver on the 21st of May. But it didn’t. They said they called but neither my phone nor my wife’s phone were called. So I finally got to speak with someone who said they could help. Got it scheduled for May 23rd to deliver between 11:30-3:30. They said again they called. I was expecting a local number but I guess they weren’t local and my phone has spam alerts which I won’t answer. So nobody said that was the case. So I stopped at the store and finally just picked it up myself. I am very disappointed in this whole fiasco and I feel should be compensated for time trouble and anxiety. My name is Mark Murry. Thanks.Buckeyes 2019Version: 22.5.1

No saving favorites & “Update Go to App Store” in a loopFor almost a year, I’ve been extremely frustrated & disappointed in the Lowe’s App b/c I could no longer save favorites. This was one of the ways I decided on products for our upcoming home renovation. As we got to that area of the home I would have already had ideas on what I would want to purchase from Lowe’s. Including kitchen appliances! Tonight I go to the app and get a pop up screen that instructs me to Update the app & a link is available to “Go to the App Store. [iphone XR] I tap the link go to the App Store & there is a downward facing arrow as if the app is not downloaded. Okay, it should be, I just clicked on it... then it “downloads” & Update bubble appears in its place. I tap Update, it goes through the circle motion & now the Open bubble appears. I tap it and it returns the app only the Update Available Go to the App Store pop up is there again. I cannot access the app at all b/c of the pop up. I tried force closing both the App Store & Lowe’s app, also restarted my phone, then go through the entire process again. Download. Update. Open. The pop up continues to appear. It’s in an infinite loop! March 7, 2021 I am so disappointed that Lowe’s let the bug continue that did not allow you to save favorites & now I cannot even enter the app at all?! Developers! Do you hear me?!.ImluvndabeachVersion: 21.2.4

Terrible Online SystemI purchased several items online and a few of the items were available for pick up and others were scheduled to be shipped. This should be simple. Because I get 5% off purchases with my Lowes card, I always pay with that card and then turn around and pay it with my debit card because I want the benefit. When I went to pick up my items, I purchased a few more items in store. When I went to check out, the card declined. I had $10,000 in available credit. I was told that their system needed to process the payment ($5,500) for the online items that I ordered before any further purchases could be made because it was an unusually large transaction. The total of the declined transaction was $130 so there was no reason why the card was declined. Let’s be clear - I am not a person with financial issues. I’ve never had a card get declined. Lowes admittedly said that they have a terrible system that is not user/employee friendly. This was extremely frustrating because my husband hauled his trailer to Lowes TWICE. We picked up a couple of items ourself at the store the first round but made a wasted trip the second time because they wouldn’t release the order 1 week after placing it. The payment cleared my bank account the day after I made it. After we picked up the items on the first trip, the store called us and asked us to pay for the order and even asked us what we picked up. They didn’t even know what we picked up!! Lucky for them we are honest people. We’ve visited this Lowes in Broken Arrow, OK on 3 separate occasions and walked out frustrated EVERY TIME because they do not know how to solve customer problems because their system is terrible..Lowes is terribleVersion: 22.10.2

Patio furniture assembled and deliveredI am now on delivery attempt number 5. I ordered the furniture at a local store on a Thursday. It was in stock AT THAT STORE. I paid for assembly and set up delivery for Monday. On Saturday or Sunday, I got a voice mail from the ASM saying it was not assembled and could we move delivery to Tuesday. I went online and moved it to Wednesday. On Wednesday, it was STILL not assembled and NO ONE CALLED TO RWLL ME. I called from out of town when it wasn’t delivered and was on hold for 45 MINUTES waiting for the manager on duty. She eventually picked up and it was rescheduled for Friday. On Friday AM I got a call from the delivery driver telling me the couch had a dent on the arm. That was the floor model. I had seen the dent. I said do not deliver and I drove to the store. The ASM scheduled a replacement order for the couch and I left thinking the rest would be loaded on to the truck I saw it stacked next to. Delivery never came. I went down to the store and the manager eventually found it stacked up in receiving in a bay. We loaded it into my car and I took it home myself. All except the couch which was still on back order. Today was couch delivery day. I got my confirmation email and a delivery window. Delivery never came. I went down to the store and eventually found out they missed the delivery window so it was cancelled. I. Cancelled t bc at order and have now started over with a new one online, no store involved. She apologized for the “inconvenience. It should be an apology for the incompetence. I have learned my lesson. Never again..Margie ButlerVersion: 26.4.7

Decent - Needs UX ImprovementsOn my iPad, I can tap “Shop > View All Departments” and then I can tap into a specific department. If I need to go back two or more levels, I have to swipe from the left edge of the screen or tap the “Back” button. Doing this goes all the way back to the beginning. So if I’m looking through categories more than 2 selections deep. Example = I browse to: 1) Outdoors > 2) Outdoor Tools & Equipment > 3) Lawn & Garden Hand Tools > 4) Rakes & Pitchforks > 5) Lawn & Leaf Rakes. I don’t see what I’m looking for, so I want to go back and select “Digging Tools” (level 4), I have to select “Back” and start all over and go back through the entire navigation path to get to “Digging Tools”. When I select “Back”, it should back up to one level higher in the navigation not start over completely. This makes browsing the different categories VERY difficult and non-intuitive. The app seems to be more designed for someone that KNOWS exactly what they’re looking for rather than someone who is browsing to see what Lowe’s offers. I’d also suggest making the setting “Available Today at ” a sticky toggle switch so that a customer doesn’t have to keep turning it on in every single category. It just gets annoying to have to keep turning this on over and over again..WD409Version: 6.1.7

Why Bother!!!I have had a Lowe’s account for years. Last year, while in the store, they told me about the rewards program. They linked my account to the rewards program. After a year of shopping there. I asked the store representative how to claim rewards. They told me I would meet the app to do it. I downloaded the app, but the app refused to link to my account. Using their online chat, the representative tried to link my account, but was unsuccessful. That took an hour. The next day, I got an email from Lowes saying that my phone number was attached to multiple accounts. They gave me a number to call to correct it. I got those Customer Service. After being on the phone for 38 minutes with a woman who barely spoke English, the woman said she would have to forward me to technical support. However, she was unable to transfer me and disconnected the call. I called Lowe’s customer service back and was told that there is no technical support team. That I could email Lowes rewards and someone would get back to me. When I asked to speak with a supervisor, Deandra. got very snippy, and put me on hold, where I waited for another 35 minutes until I hung up. So after me spending two hours of my time, I still am unable to access any of the rewards I’ve gotten. The Home Depot app is much better..Pbot64Version: 25.4.2

Lowe’s App developers: please read!The Lowe’s app for anyone using IOS versions below IOS 13 will no longer allow me to login to my account. I can still use the other features such as search and product location in my current chosen store, but Bill pay and access to my stored previous receipts is no longer working on the older versions of the App. Please address this. The security features normally available to the latest version is also not available. For these reasons this app is hardly useful as it used to be. In addition to this and because I now have to use the web based version of Lowe’s, I must tell you that sometimes when you select your monthly bill to pay, the next page tells you “There was a problem with the information you provided”. It tells you this even though you are already logged in and looking at the monthly amount you owe. It took me thirty minutes to complete something that used to take me two minutes to do. This is not good. Please look into these things. Fix the App or the Web based platform! Preferably both! Stop outsourcing for App development too. These Developers are clueless! Look at the canned copy/paste responses they are giving to angry customers. Lowe’s, you are losing customers and money hand over fist! If that is okay with you, please carry on!.COR!<3Version: 21.2.2

App & website order issuesI had placed an order for 4 tool boxes using a gift card, and I was never able to view the order status on the app or the website. I wanted to order 4 more so I did using another gift card, and I did not choose ship to house so it chose the pick up in store but the tool boxes won’t fit in my car so I tried to cancel them. As I said earlier my first 4 that I ordered never showed up on the app or website & it’s been over a week since I ordered them. I’ve received them which is good but I can’t view the order. It took forever trying to figure out how to cancel the order. I tried manually entering in the order number on the app & website while logged into my account & it kept saying they couldn’t find it. So what I had to do was go to my email & click on the check order status & then I was transferred to the website & I had to enter in my email & confirmation number & then it finally showed my order & I had the cancellation options. I cancelled them thinking that I could reorder them again & choose the ship to home option but now it keeps saying that my gift card balance is $0. I kept calling customer service & kept being transferred from department to department & then I was told they’ll ship me a new gift card... it’s about to be 2021 & you can’t refund money onto a gift card? I cancelled the order within 2 hours of ordering it. I’m VERY disappointed. I never had to go through so many loopholes to cancel an order & then find out I won’t get my money back right away, and I’m worried that I won’t even get my money back. I wasn’t given any confirmation number or email saying that I will be receiving a replacement gift card..YoussefKissaVersion: 20.11.1

ON LINE PICKUPI’m no longer going to order anything on line from Lowe’s. Every time that I put in an online order for several items I get at least one item that’s wrong or delayed, the full order not fully picked. I recently purchased a toilet seat among other items only to find that three items were ready while one item, the toilet seat, was not picked. I explained to the associate manning the pickup area that I didn’t want to come back to get the remainder of my purchase. I went to the plumbing department and got the item myself and presented it to the associate to complete my order. Two days later I received an email saying that my toilet seat was ready for pickup. I called Lowes Customer “Service” to get this problem resolved. After several tries to get through, nobody answered the first three times that I called, I was assured that the issue would be taken care of, of course it wasn’t the emails continued to come. Finally I got a Customer “Service” representative that did resolve this issue. As a customer and former employee I know this isn’t the way online ordering system should work. I’m very disappointed in Lowe’s and from now on if I need anything from your store I’ll get it myself and avoid the hassle..C8H108Version: 26.1.2

Poor exchange policyIf I could 0 stars I would. After purchasing a craftsman chainsaw at the recommendation of a Lowe’s employee, I brought the chainsaw home to cut a tree up that had fallen on my property. After two uses the pull cord lost it’s tension and therefor would not start. I proceeded to go back to Lowe’s with the expectation of a simple exchange. I was floored when they told me this expensive piece of brand new equipment was not eligible for exchange or return and would have to be sent out with possible additional charges; even though I had purchased the saw less than 30 days prior. I have been to two repair shops in the area and the hourly repair cost is $95, half the cost of a new saw. In addition to this TOTALLY poor return/exchange policy the young woman who waited on my behind the counter admitted that she had other customers come in with the same complaint so I was greeted with an eye roll and a “here we go again” when I asked to speak to a manager I could audibly here the manager being called basically tell the young woman to just restate their ridiculous policy. I won’t be shopping at Lowe’s again. I am sure that does not matter to them. I used to think Lowes was far superior to their competitor Home Depot in quality of employees and variety however this scenario has shown me otherwise..SwinburneVersion: 23.1.3

There is no functioning feedback or contact optionsWhen you place an order in the app, they sell your order information to an offshore company in India called XPO. Your order will tell you Lowe’s will call you at least 24 hours prior to your delivery date to schedule a time. Instead XPO calls you late at night to tell you your delivery will be there in the most inconvenient 4-hour midday window possible and to call them back if you need to reschedule. They give you their number to call for reschedules. You call them right back to reschedule and they tell you they cannot and you have to call the store. You call the store that was selected during your online order, they say they’re pulling it off the truck and they’ll call you back in 20 minutes. You lose patience after 4 days and call them back and they tell you your order is now with another store 70 miles away and you’ll need to call that other store. You call that other store and leave 8 messages over 6 days only to have XPO call you back again with your now 10-day overdue order being inconveniently delivered midday tomorrow. The system tells you to call XPO to reschedule.... queue vicious cycle. Lowe’s has become utterly ridiculous. It’s illogical to order from them as they no longer are willing to work with their customers at all..Lucky Little 13Version: 20.11.1

FrustratedIn the last couple of months Lowes moved up in my mind as a very friendly, helpful place to shop for my home projects. Today was very frustrating … I had an online order pickup plus some other items to purchase during the pickup trip to Lowes. I shop at Lowes frequently so I didn’t need help finding the items I needed. At the self-check out the card reader for the Lowes credit card is a device which requires sliding the card. I slid the card and the Lowes person said; “well, it has to be done with the card turned over.” I felt as if I were be scolded for being so inept not to know which side to slide. … There were NO EXAMPLE DIAGRAMS, just an attendant which made me feel stupid. Next I went to the garden department to purchase 12 bags of mulch (have purchased 50 bags on previous trips in the last month). At check out I slid the card as instructed by the attendant at the earlier purchase, but THIS CARD DEVICE REQUIRED THE CARD BE TURNED OVER TO THE OTHER SIDE. The attendant told me to turn the card over … which I inquired; “I confused, 15 minutes earlier the card reader in the store require the side I slid”. The attendant said well our machines are different … again THERE WERE NO DIAGRAMS ILLUSTRATING THE REQUIRED SIDE!!! Only an attendant to make you feel stupid. … Next I followed the same routine to pick up the mulch I had used on previous visits only to be told the area was closed and there was no one available to help me find the mulch, nor did they offer instructions to help me. Only said; “I don’t work in the loading area and no one was available.” … I drove by a Home Depot to get to Lowes, but perhaps will not drive by the Home Depot any more..Dee G in NebVersion: 24.5.1

Return a disaster! If you do curbside they make it purposely difficult and I am disabledLowes at 14th St. and Cortez Avenue in Bradington the manager told my sales woman that I would have to come in to return three small planter boxes and a pair of gloves as I purchased them originally I’m curbside pick up because I am disabled and under 65 years old so I haven’t been able to get the vaccination and the woman that came out to my car said well I’ve seen plenty of people come in the store that were disabled so what are you so different from the rest you should come into the store and return your items! I was horrified at her attitude and told her have the manager call me because the stores up in Michigan and Chicago cater to people that are disabled and not just during the pandemic! This woman also told me to roll down my window when the whole idea of curbside pick up is to not have to get close to the people and one finally I was frustrated and need to show her my receipt , I rolled it down and she was literally 2 1/2 feet from my face with a handkerchief on which Is not only not 6 feet or more distance away which is not socially distance but it is also the worst form of a mask- a handkerchief is better than nothing but it is the lowest of protectiveness for a mask. She told me that it is a total myth about the social distancing and I said this is what I hate about Florida in terms of low education people that don’t believe in science and don’t educate themselves about it! What do you think a seatbelt was for? Same thing! Nightmare the point is I’m not going back to Lowe’s after being a lifelong purchaser and plus I get a phone call an apology from the manager and the owner ..Caroline P- 124Version: 21.2.4

Inaccurate and unreliable app leads to perception of poor quality products and servicesI experience an 80% failure rate when I go into Lowe’s to quickly pick up an item based on their locations. The location is wrong and typically does not exist. As an example an item listed at location “Aisle 20, Bay DESK” does not exist. This app should provide accurate location information based on the store’s inventory management system. Instead, I must ask an employee for help to locate the item. They search their internal system, see the same location, and have to look into the “extended info” section of their internal system to see where they actually put it. I can typically identify the location information is incorrect when I arrive at the aisle (for example, when looking for fungicide, I end up in the lumber aisle) This is a missed opportunity to fulfill customers’ expectations and instead lead them to frustration. This ultimately leads me with the impression the Lowe’s does not care about the quality of their products establishing their products as low-tier when compared to competitors that don’t even offer a convenient app..ThesishtbrjsVersion: 22.9.1

Payments did not go through but it shows that they did.I thought I had a doorhandle coming in the mail two weeks ago. It showed when I ordered it that it was a completed purchase and should be arriving in 5 to 7 business days. That detailed of information. After two weeks when it did not come I went back in and it was still sitting in my cart?? So I tried to pay again using Apple Pay again and it said it took it. Then I went all the way out and went back into the app and it was still sitting in the cart. I checked my online banking and it did not show that it had taken it two weeks before or right then. So there seems to be some glitch an Apple Pay so I used my debit card and I went through the entire process. It said it took it the first time and I went all the way out of the app and went back in and it was still sitting in my cart. I tried it one more time doing the exact same things and it took it… I will probably default to Menards from here on out. I barely have time to do the Home project I shouldn’t have time to wait on a product that I have been told was completed purchase to never arrive..It says noVersion: 23.4.1

HalloweenJust shopping my unfriendly local Lowe’s in Suwanee, GA. Two other guys and myself were in the Halloween section. One of them was nice enough to tell me that the Halloween decorations were actually cheaper than the sale price and that the store would honor it. I was so excited. That customer was buying an animatronic in addition to other things. The other customer had made a major purchase 2 WEEKS ago and was getting a price adjustment. They proceeded to check out and they honored it. I go to check out and am told they WILL NOT honor the online price. I stated I was in the section with those two customers who JUST checked out ahead of me, and the manager said he just got off a conference call with corporate and they said to no longer honor it. If I was not over there for the conversation with the two men, then fine and I would not have been upset. However, to honor them and not me is TOTALLY UNACCEPTABLE! I was told I could order it online and then pick it up and get the price. Totally ridiculous! They did not even have the lightbulbs I came to get. This is why I usually do not come to this Lowe’s! Home Depot always puts the customer first!.Lina985Version: 25.10.4

Horrible service/ horrible web site.I’ve had 2 projects at Lowe’s. You can no longer do them through your local store. I’m in the Midwest and have to contract through someone on the east coast. The first time I was having a door installed. The “salesperson” that I dealt with over the phone told me that the door that I had ordered was no longer available and tried to upsell other doors that were twice as much. I went into my local store and they had no fewer than 4 of the doors that I had ordered in stock. The day that the installer came, I received a call from the salesperson telling me that I owed $300 more than the quote. Had I known this I would have went with the other company that now would have been less expensive. The installer did a good job but he wasn’t sent with all of the supplies to complete the job. A month later it was still incomplete. I had to make several calls to get the job finished. As if I didn’t learn my lesson, I’m now trying to have some tile installed. The website keeps sending me to a map of the USA and won’t let me sign in to get my quote. This will probably be my last use of this service..EnterknicknameVersion: 26.2.1

Delivery date SNAFUOrdered a dishwasher online. It said someone would contact me to confirm delivery two days later. No one did. I started trying to reach someone the next day. What a joke. On the delivery day I finally spoke to a human being but he couldn’t help me fix Loews mess - they failed to schedule the delivery & my dishwasher was waiting for me 45 miles away - but it would cost $300 to be delivered!!!! I would have to call the store 45 miles away to cancel the order!!! I would have to beg plead with whoever to see if I could get a local dishwasher delivered in the same time frame. ZERO help from the main customer service people. ZERO the only real help I was offered was from the delivery manager at the local store. Unfortunately he can’t control what my local store would do. I’ve ordered a second machine - with a two week delivery window - while I’m STILL waiting for a status on my first order. The fact that I’ve had to spend so much time trying fix their SNAFU is unbelievable. Oh and to top it off I can’t CANCEL the original order!!!!!! I figured if I’m going to wait longer I’ll buy it from Home Depot - but I can’t cancel the order!!!!!!.Bay area SNAFUVersion: 22.10.1

BAD CUSTOMER SERVICE!!!Wow!!! I’m floored right now!!! So I just tried to return 500$ worth of merchandise to the store in Cape Coral Fl and not only was I treated like some addict/homeless person with the questions and the disrespect of whispering in each others ears making judgment like faces at each other as they thought I was looking for my account on my phone to show them that I spend close to 100 thousand a year with all 3 of my companies I own and the craziest part of everything I HAD THE RECEIPTS ON HAND!!!!! And AFTER EVERYTHING there was absolutely no reason when asked why was I being treated like this there reason was cause I fit the profile of someone that would be trying to pull scams white guy T-shirt and hat!!! The tshirt and hat are of my company!!! And then after they knew I wasn’t gonna be treated this way and me asking for the manager of the store the lady at the register says YES! Here it is he bought it in May!!!! And once it’s said I asked where does it say anything about cannot return after any time??? Is that a little sketchy or what after 30 days you can’t return tools NO MATTER WHAT?? So I ask for a gift card cause like I said I spend enough money there and I’m told NO because the only other way is up to the tools associate and he was the one with the lady making all these ludacris faces and assumptions with the customer service lady LISA so you know already they were not gonna help!!! Well Lowe’s your about to lose a very good customer and anyone that reads this and anyone else who won’t be dealing with the disrespect like this again!Makes me sick I spend so much money there and to be treated this way after years of spending none the less not just a visit or two but that shouldn’t matter either way 1 or 1000 visits we should all be treated the same way WITH RESPECT!.ChampsTownReviewsVersion: 23.10.6

Items not in stockI almost never write reviews, but there is one flaw in this app that drives me nuts and has compelled me to write this. I do a lot of home improvement projects and Lowe’s is the only game in town. I do find the app pretty useful overall, and the ability to find and pay for items on the app and have them ready for pickup is really handy. My HUGE problem with the app however is the little toggle that says “Available today at (your city’s) Lowe’s.” When you toggle that on, it filters all of the online only items out and only shows you the items that are sold in the store. It even says what aisle the items are in. Super cool, right? Except that you don’t really know if any of those items are in the store unless you click on each one and scan through the entire description to see if it is actually in stock. Yes, if it’s out of stock, there’s a line somewhere in the description that says that, but why do I have to click on each item to see that. Again, the toggle is labeled “Available today!!” This should be fixed so that out of stock items are filtered out..MartiniOnionsVersion: 6.5.1

Awful Project Installation Experinec**“Really disappointed with Lowe’s installation services. The process has been frustrating from start to finish. Someone came to measure the day after I called, but it took nearly a week to get a price—even though I was told it would be ready in two business days. After paying in full for the product and installation, I was told a contractor would reach out within two days to schedule the install. Almost a week passed with no response, and I had to chase them down myself. Update: When I finally got in touch, Lowe’s claimed the contractor had added a surprise $500 delivery fee—something never mentioned when I paid in full. I refused to pay, and after spending 54 minutes on the phone, they finally agreed to waive it. But that delay pushed me back in line, forcing me to wait another two business days just to get rescheduled. Lowe’s brushed it off as the contractor’s fault, but I paid Lowe’s directly and expected them to honor the agreement. Overall, I’m very disappointed. Lowe’s should hold themselves accountable and deliver the level of service they promise customers.”**.RevelerReviewVersion: 25.9.1

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