Delivered, By Lowe's Customer Service

Delivered, by Lowe's Positive Reviews

IOS updateApp does not work correctly with iOS 16 will not let you go past the manager release screen. There is no select for manager release screen.Lowes driver storeVersion: 3.8.1

The best delivery service appI love this app. Easy to take pictures and track the route.Dios P RodriguezVersion: 3.20.1

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Delivered, by Lowe's Negative Reviews

UpdateThe app was fine until I updated to iOS 16. Now, the “submit” button isn’t visible on the signature screens/pages. So once the “manager’s release” and/or the customer’s signature is obtained, there’s no way to submit it in order to move to the next step in the delivery process. Please fix this ASAP!!.GodBody7Version: 3.8.1

They somehow made it worseThis app was already kind of a mess before. It lacked in utility, was prone to crashes, had very excessive UI that just overcomplicated things, and didn’t update information accurately. So what did their stability update accomplish? Oh boy, am I glad you asked. The app now crashes multiple times a day rather than once every week or so. This alone isn’t a problem, but it is whenever the app locks you out and refuses to connect to servers. This happens often, I would say our workers to all of our workers about 50% of the time we have to launch the app. The only way to fix this is to reinstall the app from the App Store. Great feature! I’m sure the log in works though, right? We already know the answer. On the off chance you manage to get to the login screen and, god forbid, actually sign in you’ll be having to log out again shortly after. The reason for this being that the app will connect you to a store in Seattle first rather than the store number you typed in. This app is an embarrassment and there is no curse in the tongues of Elves or men to describe it..Banball101Version: 3.21.3

A Broken, Pathetic MessI’ve been forced to use this app for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work the app. For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see. Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out. Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours. Just…please fix this app. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess..BroadwayBrittanyVersion: 3.1.0

Avoid at all costsHorrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. The app always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on the app at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until the app is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract..XPO logVersion: 3.4.1

DogwaterThis app is an absolute pain to use. Yeah wasn’t fortunate enough to be around for DispatchTrack but all the supervisors for my DT, XDT Logistics, and CGD Logistics all say this app was like taking 100 steps back. I truly hope for the sake of this business, current and future drivers/helpers that y’all do something about this app. The delivery windows are always off, I’m constantly having wrong phone numbers/addresses, and the simple fact that you guys updated the app where we can see delivery instructions yet they are never there, baffles me. When I start the transit to a CX’s house, they should be notified that the delivery driver is on the way. Because when you can’t even put the right phone numbers for us to call, do you expect us to just pull over and waste more time contacting Spirit or our routing manager to find a number? Because we’re NOT!.$daneking$Version: 3.8.1

Worse than manual coordinationThis app is so beyond functional that it offers no benefits that surpass rudimentary logistical coordination. The app often pulls up addresses wrong, requiring drivers to manually look up locations. Servers are hit or miss too so real-time updates on stops are better delivered to coordinators through text. The way checklists and photo acquisition is handled within the app is so unintuitive that drivers don’t even use them as intended because doing so is effectively impossible. This app fails to accomplish what it sets out to do. If the app were a person, and facilitating deliveries was its job, it would be fired. A statement the makers of this app should think hard on..ValtrosVersion: 3.11.6

Trash , by Lowe’sAs a dispatch Supervisor I have to say this app is just horrible. The drivers spend so much time trying to get this to function right and is the cause of some drivers quitting. 1. Notes seem to be at the bottom not easy to see causing drivers to not add notes and then causing more working finding out what happened to the delivery. 2. When drivers put pictures in and I log in from my phone I cannot see those pictures makes no sense for a subcontractor who does not have access to the lowes portal. 3. Where is the instructional video on this app we can show drivers?! 4. Updating from the app to the lowes portal is terrible causing multiple emails about closing deliveries that are closed on the app but not showing in the portal. 5. Seems to be issues doing add on in the app also some stops just get deleted off the app causing miss counts. 6. Drivers just hate this app and basically throw their hands up..Cynthia boss ladyVersion: 3.8.2

Totally disappointedGoing from DispatchTrack to this app is like going back to the Stone Age,Lowes do yourself a favor and the hundreds of drivers and contractors,update your app or bring back DispatchTrack,but after working for this company for 15 years I know you don’t care and never will,it will always be about the company,not even about the customers,employees or sub contractors this app doesn’t even rate one star,I see the fine job your tech people did with Sterling and think to myself why don’t you leave this part of the business to professionals because you are failing miserably A VanderSpek San Marcos,CA.Holland59Version: 3.6.1

How hard is it to fix this appAlmost everyone who uses this is still complaining. It constantly logs us out. We then have to reload the stops. Manager release,put back in transit,then back in arrive. Why do flat bed still need to do anti tip disclaimer to close out stops. We don’t do appliances. We need a map that shows us all our stops. Move the notes. iPhones can’t even select reasons why we can’t drop me deliver. Not enough options. We’re constantly questioned because no one can see we finished calls. Fix it already..Kuntry krackerVersion: 3.5.0

What a joke.Lowes delivery is a complete joke, you guys should pay attention to your reviews and do something about it. The routing is a complete mess, no two ways about it. The app is also worthless and very much a pain to use. Good luck if you lose service and need directions to the next delivery which is probably an hour or more away. They do not notify customers of anything and delivery windows are constantly wrong. I hope that you guys do better but I highly doubt it, extremely unsatisfied...beeswax.Version: 3.5.2

Losing MoneyOur company and Carriers are losing money daily due to this app. Stops disappearing, statuses not flowing over correctly. We are having to supplement our carriers for this. It should not be so hard to get paid correctly. On top of this major concern, is the limited visibility for the carriers - no visibility through the app for the contractor to look back at pics/notes uploaded, and no way for them to lock the route in / without stops disappearing. This was to mirror Dispatch Track, but is failing miserably..Roy McMillerVersion: 3.5.1

Hands down worse del app Iv ever usedTo many bugs takes to long to do anything and there’s nothing that really makes our life’s better by using the lowes delivery app. Iv used multiple others with different contracts an never had any where near the same amount of issues. Please take a step back and figure out a new version to make our life’s better after dealing with this idiotic app that we have used for over a year.The real unckd jessieVersion: 3.11.6

Owner/OperatorI run a fleet of trucks and they use this app to complete deliveries for Lowes stores we’re contracted with. Besides the app being a far worse version of dispatchtrack. It also lacks a manager overview type of log in where one could see a better view of all the trucks running under the company for accounting purposes, which really makes it annoying to have to log in and check each truck individually..AlphaKingLogisticsVersion: 3.21.3

Major step back.Major step back from the previous app we were using. There’s no reason why we shouldn’t be able to see all stops especially when the routing is so terrible!! Literally going from point A to C back to A then F then B. It’s madness and frustrating to say the least. Please. Get it together. Fuel is too expensive for this whole operation to not make sense on all ends..Bengi frankVersion: 3.5.0

Basic. Low budget.It does its job. It could be much better though. 1. Add a map !!!! 2. Remember ATLEAST the email!!!! 3. Allow pictures to be seen on app. i.e: if me and my partner are using the app and he uploads a picture that picture will not show up on my app. Even if i refresh..KburrestVersion: 3.9.1

Drivers have lives too.App works ok. I would like to be able to see tomorrow before midnight. Hard to plan when you don’t know if you have 5 stops or 15 for the next day.Jonny ShowtimeVersion: 3.7.0

Owner OperatorThis App unfortunately is garbage, please work on fixing it or go back to DispatchTrack. This App your contractors cannot see real time updated notes and photos or even status of the delivery. I am not sure why Lowes is forcing delivery team to use this App if it doesn't really work. PLEASE LOWES FIX ALL THE ISSUES OR USE ANOTHER APP TO MAKE DELIVERY PROCESS A LITTLE EASIER TO THE TEAMS..AM CorporationVersion: 3.11.3

Delivery DriverThis app doesn’t deserve a single star it is The Worst delivery app ever created. It drains your battery, it’s not user friendly at all. The moment you install this app it IMMEDIATELY takes up 50 percent of your battery and if it goes offline then you could find yourself lost in the middle of nowhere.Jihad NasirVersion: 3.8.2

DisgustingDisgusting The app freezes, has no good updates, needs a lot of improvements, but it's disgusting that they're a multi-million dollar company and can't fix an update issue. They put a lot of pressure on us because of how garbage the company and app is, that's why I rate it garbage..Kglive03Version: 3.21.3

Contractor OperatorUnfortunately App is garbage, please go back to DispatchTrack or hired someone who can really fix it, delay on everything, photos and notes get lost, no real time updates. Please fix this issue in order to make the delivery services easier.Contractor ARVersion: 3.11.3

Forced to use but not worse.Worse delivery application ever. No way to truck your stops or back to check any off them. This app serve Lowes only but not delivery contractor. Turn on ability to checkout previous delivery stops by date..Pasbar2Version: 3.5.1

Update photo featureThis needs to be fixed asap. When taking a pic it doesn’t let you zoom in or zoom out and flash doesn’t work either..Domi247Version: 3.11.0

Horrible appThis app doesn’t work well at all it has so many glitches and takes so much time trying to find out what is going on since the app doesn’t work correctly.Sammysweethart2580Version: 3.0.0

GarbageThis update is complete dog water, please go back to the previous version it wasn’t as bad as this, it’s truly pathetic how this app doesn’t work in areas with no service where we deliver the most. Fix it..Lu1224122Version: 3.20.2

Worse app everLowe’s got rid of dispatch track app which was really good to go with this trashy app. It’s awful if I could give a zero star I would I guess some companies like making things harder for the driver and go backwards..1965 ryanVersion: 3.4.0

BrokenJust made us drive 40 minutes the wrong way because it won’t put the address right waste of our time.DushsjsjdkfVersion: 3.19.1

Poor qualityUnable to load , glitches and freezes, logs out every 5 mins, please fix the issues for your drivers.Tris1738Version: 1.2.4

JokeWorse possible app you could make for delivery teams , everyday there are app issues, never seen something so poorly designed.3PL Field ManagerVersion: 3.19.1

Worst logistics appWorst possible app when it comes to the logistics world. No map, no automated calling system and app has a million bugs. Plan on logging in at least 10+ time in a route..Los330Version: 3.11.2

🤬How about we act like we’re in 2022 and add a remember me on the login. Pain to have to go find the generic email and password they assign you to use. Makes logging in real aggravating.CML92Version: 3.8.3

Needs a mapPlease enable a map would be nice easier to map out in case of deletes r/s etc ! Simple also everything the other guy said before me ! Please !.I hate fridgesVersion: 3.7.0

Seriously?They update and “fix” everything except the problems that we have been submitting to Lowe’s IT for 3 years now..BruhimoutofideasVersion: 3.17.0

This app not good font use it !!!This app is the worst app that someone can use to work honestly , so many things going on its just unbelievable.BdbdkvVersion: 3.1.0

GarbageGarbage Garbage Garbage, Lowes company get your money back from developers Invest in real ones I had to put one 1 star to move forward but its truly a -2 star.Another lowes smuckVersion: 3.8.1

This App Is HorribleI am forced to use this app for work and i am very close to quitting my job because of this app alone. It was built to disappoint the user..LowesDeliveryDriverVersion: 3.3.2

Awful companyLowes does not pay their delivery drivers in Jacksonville anything worthwhile to do this job through this app.ConmagnoreeVersion: 3.15.3

App is trashThis app is trash , the people that keep it “ updated “ are trash . The apps performance is trash . If I could give it a 0 I would 🗑🚮.DripZstar23Version: 3.6.1

I hate itIt’s constantly logging me out, if I sleep the phone, it logs me out, if I open up an app, it logs me out, for every thing it logs me out.JanajajajanaVersion: 3.12.0

IOS 16App is compatible to the new update on the iPhone.. Can’t sign the manager release tab to start the route...JA10NowVersion: 3.8.1

HiNeed new updates right now won’t let the customer sing and the manager release.KahywnmdldjsVersion: 3.8.1

All badIdk what’s going on but I’m not paying 8.99$ for this app it’s a bug in the system somewhere.Ryan_TpVersion: 3.9.1

So BadThis app is a piece of garbage, please do something to make users’ lives easier..Ivan_mp23Version: 3.21.3

🤬😾Just look at the reviews brother do something with this app,.Perez el cojonuoVersion: 3.8.1

Switch to GitHub!Please switch to GitHub so they can make this app 1000 times better!.WJrSkaterVersion: 3.13.1

TrashAnother multi billionaire dollar company that uses a trash system..KISS MY BOOTSVersion: 3.11.1

HorribleAlways logging u out the app.Driver 803Version: 3.11.4

HumCan’t even sing in any more how do I work.Beboski 63Version: 3.8.1

Garbage the worst appThe app is garbage it won’t even keep you logged in😑😑😑.Adriantgegreat24Version: 3.5.1

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