AMap Global Customer Service

AMap Global Positive Reviews

What happened to the English version???AutoNavi used to be the best English GPS in China for English speaking foreigners. I have lived here for 10 years and when I received my drivers license and car, I used it exclusively. Then suddenly it stopped working and would default to this Amaps with No English option and I cannot use. I now started using Apple maps or Waze as only English options I have been able to find. I really wish Amaps would bring back the English version, as it used to be the best English GPS here in China. So, I have to vote 1 star as I cannot vote no stars, as it is not giving me that option. Please Bring Back English Version!!!.JoeB0719Version: 8.35.0

A must-have app in ChinaI’m a big fan of this app. Was actually introduced to it because one of my favorite actors (Wang hedi) is their sponsor. I’m visiting China for the first time in 7 years and having this app is absolutely life changing going around. I’m able to find recommended sites, restaurants, order taxis, and even got tickets to the movie for a much cheaper value. I wish something like this existed in the States. Also love using the friends and family tracker. Honestly this is THE must have app in China. I will be recommending this to everyone who plans on traveling to China anytime soon or in the future..GinstarkiVersion: 12.12.0

Don’t get lost in ChinaThe app is constantly innovating with different techniques to make it easier to navigate. And it also has tips for bikers, mopeds, driving cars, trucks (I never tried that!) and walking. Unfortunately it follows the concept of Chinese UI that they interfere usability with novelty. It would be a pleasure to avoid having splash screens and a decluttered interface. But so far it’s the best in China by far..RxtxtxtctxrxrxVersion: 10.86.1

Great map app!I like this map app a lot. It’s very easy to use and even shows traffic flow. I also like that it tells me the temperature and pollution index all on the same app. It has become my go to app after using others since moving to China last year. Highly recommend!!.Junko MeikoVersion: 8.2.8

Morning hire a online dive is a tricky while the first attemptI got multiple experience of morning online driving requests especially in Shanghai which were tricky. For instance, the first request usually not went through, the online system said needs more drivers and pricing went higher. The solution what I responded was turn off my cellular and boosts it accordingly, make a complete new request, then the situation became normal. Thank you for your understanding..Ym365Version: 11.1.0

Inaccurate informationThe subway maps tell you how crowded the trains are at the moment, seems pretty cool huh? But it's a lie! When it says 30% occupied, it's actually >50% packed and nowhere to sit down. If you're going to have this function then make it right, otherwise take it down and stop fooling your users..Valentine bananasVersion: 11.15.0

This is great navigation.It's my first time in China, so it's very easy to use if you know a little bit of Chinese characters. It has a performance that overwhelms other navigation systems. However, it would be nice if it were available in other languages, such as English. I'm Korean, so it would be nice to have Korean language support..Hueypilot1Version: 13.1.1

Must Have Map App in ChinaThis map app is almost as good as google map with some unique convenient features for China, such as real-time public bus schedules displayed, and etc. You will definitely need it when you don’t have VPN to access Google map in China..RobertCA88Version: 12.13.1

Everything is good but has to register an account to enable functionalitiesGreat app includes a lot of functionalities. Map, ordering rights, discounts in merchandise. Like all other good applications in mainland, it collects more than enough information for enabling features..EL at Vernon HillsVersion: 13.7.1

Working very well in ChinaThe experience of using the software in China is better than using many GPS systems used in the US. It is undated constantly to catch the new construction on the road. Not sure if it has an English version for non-Chinese speakers though..DirhfuouahjshdjVersion: 8.1.8

Great map for traveling in ChinaI used it a lot when I spent my vacation in Beijing. It is amazing that I can still rely on it in my hometown, a small town in Liaoning province. It would be perfect if saving pic option could include the walking route while selecting public transportation..Fyll2016Version: 8.1.6

Best map that I've used in China.It's accurate and keeps adding new features. Currently just add ebike route. Recently it does not display the road names when I select the bus route. Pls display the road name instead of 50m, turn left, 100m turn right!.Shalom-SharonVersion: 8.35.0

This is an ok map but needs English version!This app is exceptional, I just wish Google maps could show China more of places, traffic, and how to get to one place. This app needs a English version please..Epidaurus9Version: 10.35.0

Accurate and fastVery user friendly. Mapping loading is fast and it is easy for users to navigate and explore functionalities.Hhxk18Version: 8.1.8

LuckyIt’s accurate hope they upgrade with English language.Best doneVersion: 13.1.1

Unmatched Details and AccuracyAccurate up to a few meters. Helps navigate inside shopping malls and office buildings. Amazing. Apple and Google have no chance to compete. Sorry..Committed to SudokuVersion: 9.10.0

Helpful mapIt is easy to get the information which you need..我爱花🌸Version: 10.50.0

Poor UILots of useless icon on the main page. Ads also... Poor design, poor user experience.NowozhenVersion: 8.70.2

Just as good as the other one.I use both to compare. I cannot tell which one is better..TravelTonyVersion: 8.55.0

Finally can use in landscape modeFinally can use in landscape.KooleeleeVersion: 11.16.0

Full of adsThe app is full of ads during the update!.HendryWang79Version: 10.65.0

Gotta admit it’s coolThe fact that there’s no English version, but it’s way better if u know Chinese, it’s made in china so what u expect, learn that freaking chinese to use it lol.JohntakersVersion: 10.12.0

Mr. HaThe app. Helps me get from one place to Anthony very easy and convenient. I already helped 9 of my friends downloaded this apps. Thanks !.TomnguyenhunghaVersion: 12.7.2

Good oneIt’s suburb, very useful even though not a English version but it is easy to get. I use it all the time for my long trips..Mr BarbosaVersion: 8.61.0

Way too many adsI’d rather just pay to get rid of these trash.TihuashiVersion: 8.90.0

Much better than garmin !Well designed and Very User friendly..Fliu26Version: 8.1.6

One of the best in China; don’t use Baidu!Apple maps and this are the best. Great coverage, intelligent and accurate. Baidu the worst of worst..SomehiVersion: 13.7.0

A must have if you’re traveling ChinaVery easy to use, can’t live without it when I was in China!.赢钱好爽Version: 10.55.0

Useful appFairly easy to use and lot of information..Shangli18Version: 8.55.0

Well work!Works perfectly in China just like google map in other regions..Orlando XJVersion: 8.2.2

Nice appIf google maps not blocked in China , autonavi should be through in trash can.KenliteVersion: 11.11.1

Update failure.Cannot update or reinstall after last update on my iPhone 6Plus with iOS9.3.5.LeishaojieVersion: 8.65.0

横屏This app didn't appear to change direction with respect to the device..UPO-JZSBVersion: 11.10.1

GreatGreat program and help me so much We hope to make it English also.Mohammed.a.qaderVersion: 8.90.0

JeanettehsAmazing map, easy to use, user friendly!.农jjVersion: 9.02.0

No English not goodWhy except Apple map there is no second English map application in China?.TheodorejuniorVersion: 10.25.0

How to change the language?I think it would be better if I can change the language for this app.😡😥😰Version: 10.15.0

十分滿意對於我們外來旅客十分好用，謝謝你🙏！.鄧穂星Version: 13.1.0

还行吧😑。虽然好但广告多😩😩😩.钟林一下Version: 13.21.1

Good app if you can read Chinese.If you can read Chinese, then this is a good app. Pretty impressed to know that the map knows which lane you’re on, and how long until a traffic light turns red. You just can’t switch languages..IWriteStuff1230Version: 13.21.1

卫星定位不准啊近期经常发生间隙性的卫星定位不准，误差几十到一二百米，导致不能正常使用。而同时车辆自带的导航系统可以准确定位。.冬天泡泡Version: 13.13.1

地图精准及时.LqgkenVersion: 13.8.2

那个记忆路线的功能经常找不到，有时候不显示不知道为什么，而且无用信息太多了，.Guo missVersion: 13.7.1

冇得顶！一流！遥遥领先！.Toronto7Version: 13.1.0

终于开始做全球地图了希望尽快做好本地化.Mr_almost0213Version: 13.0.1

为了代言人王鹤棣下载的app什么时候海外也可以用啊qwq 好想听王鹤棣语音包伴我上下班！.Catcrossing0701Version: 12.11.1

没有最好，只是更好！我一直都用高德地图，感觉上是越来越好，希望能高德地图的发展没有最好，只有更好。.禾苗水Version: 12.6.1

好好用.Fhjvcg123Version: 12.6.0

有的路段不可骑行只好改道.DfghyjinvfgbVersion: 12.6.1

好👌好👌.Postive guyVersion: 12.6.0

提示清晰明了在许多地方对交通灯的转换也能提示。.幺动遛Version: 12.5.2

好！方便、专业、全方位！👍！.YunbogeVersion: 12.3.3

我特喜欢用高德地图名字好听.OefgjijjVersion: 12.3.2

好评快捷方便，清晰可见.Karen 芳Version: 12.2.1

高德指导很实用我非常喜欢用高德指导，它能帮助我去任何我想去的地方👍👍👍.刘长润Version: 11.11.1

Very easy to useAnd I don’t even speak or write Chinese.AntalabiVersion: 11.1.1

希望可以增设海外的导航Google导航不爱说话 体验感没有高德好😂.HdiwnekxVersion: 10.83.0

高德地图收藏夹不知为什么你们要搞一个收藏夹？一个点击可以收藏新地点变成了3个点击的步骤。希望可以让用户选需不需要这种功能.Der futzVersion: 11.0.1

及时好用赖以生存的App，信息更新还比较及时。.SinavipVersion: 10.80.0

就是好，精准就是好，精准.老宋 上海牡丹江Version: 10.70.2

导航库精准，简洁播报仍然太啰嗦望加入老司机播报预设，仅提示导航信息与限速，用户自行评估行为是否违章。 另外，是时候登入iwatch了.Qubit512Version: 10.73.1

好地图信息精准、详细、全面。.丹山红日Version: 10.70.1

精度精度再准确一点，付费都可以，最好能看清楚车道。.Kai shuoVersion: 10.70.0

行车的好帮手，前进的指路人。行车的好帮手，前进的指路人.曰朝丹丹Version: 10.66.0

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AMap Global Negative Reviews

Poor Searching FunctionEvery time I want to search something near the destination, it automatically jump to the current location, only gives the result from where I standing. And there is no option to change this behavior. Also, tons of non-cancellable advertisement stop you from immediate search. This map use to be the best navigation app in mainland China, but now it’s ruined by others useless functions,like pop up ads above the map..Macro ZhangVersion: 10.86.1

My own account data / routes / payment history disappearedVery disappointed that all the data on the app disappeared when I login to a new phone and then log in to my old phone 100+ cities‘ driving / payment histories all gone Customers service are irresponsible and fail to provide any meaningful support This is an app that owns your privacy !!! Payment account ! Hotels and home informations! All the routes of palaces you frequently visit ! I’m very concerned and confused that they overlook the data and account securities !!!!!.Nncyc23Version: 12.11.1

If Only it Had an Option for English 😭I have found that the traffic information is updated well and the navigation function is the best I have used in China. Comparable to Waze in the USA. However, while Waze offers Chinese as a language option, this app has no English option available. As such, I deducted 3 stars from my rating. Developer, please consider learning how to add an English option to your app..Red.liteVersion: 8.75.0

CarPlay Mute VolumeI find there is no place on the CarPlay screen that I can turn off the navigation volume not like Apple map has a button on the top left. And even I turn off the volume in the App after unplug in, I can make mute for the navigation but still some notification sound there which is annoying. Last, after I turn off, it will still turn next time when I connect to CarPlay..Francis_fangVersion: 8.70.3

One of the worst map applicationI have one bad experience that tops all the map application. To make it short, I searched a location in the software and based on the result made a car reservation. It turns out that it sent me to the complete opposite direction. Contact them afterwards and it first turned the responsibilities to the car company and then to the Apple company. I suggest Apple make an investigation to see it this developer steal your IP or use your service without your knowledge..反对强迫Version: 8.90.0

Awful navigation when there’s heavy trafficAwful navigation when heavy traffic presents. It kept directing us in circles in the name of avoiding traffic. We ended up detouring for over an hour and half in Chengdu urban area and felt extremely confused and frustrated..... In the middle of one trip, it led us to a one lane secondary route due to heavy traffic on the main one. Somehow, after following the new direction for 15mins if not more, suddenly its algorithm asked us to make a U-turn to go back to the original.....and we thought we somehow missed a turn which we did not.... TBC......Em_51Version: 10.05.2

Does it have to be this confused?Why does a map app have to befuddle its users with such an enormous and mostly unnecessary UI? The map part is excellent, be that as it may, the rest are just a whole bunch of things that more befits a travel app. To cram all these into it, the developers are really doing some self-defeating work..PeppifyVersion: 10.80.0

Mess up schedulesThis app is one of the worst navigation apps. The route planning is horrible such that it ignore a lot of obvious shorter route, and it freezes if u don’t follow its guidance. Also, the so-called real street view at intersections are usually misleadinng or even contradicts the voice & map guidance. The traffic reporting is also non-functional..XiaotianwillVersion: 9.05.2

Unable to view any search result unless give them your phoneThis application forces you to login using phone number, otherwise it will not show you any result. Do not use. Even the Apple Map works better that this app..JerrmengVersion: 12.7.2

No dark mode in iPad versionNo dark mode, at least I cannot find it for 15 minutes. I truly don’t understand why it has so many useless features, e.g. News. Why do I need news in a map app? I know what I need. Do not try to integrate everything in one app….GarlicGooseVersion: 13.12.1

So annoyingApp has a lot of information and functions, but none of them are intuitive or well-implemented. The app automatically zooms out. All the ads keep you from seeing what you need to..Chengdu_JVersion: 13.8.2

Dark/Night mode experience is nightmareThe initial interface is good and when you click somewhere else for details, the interface has the day/light part. So this app does not follow the standard..FffffomnnVersion: 15.1.1

So tupid to force Mobile controller or HUD at Phone when Carplay connects.At 5th June 2021 updated version, it forces Carplay connected phone screen stay at either Mobile controller or HUD, and no more Navigation screen at Phone screen, it's a stupid update!!.KvnkooVersion: 10.86.0

Takes forever to refundTakes forever to refund. Hotel already agreed to refund but the money is held hostage on this app. I would never use this app to book a hotel, it might take 1 month for a refund. UNINSTALLING.Sad7382Version: 15.1.1

要不是因为不能用谷歌，谁下你个辣鸡地图，全是广告希望你们早点倒闭，能用进口坚决不用国产，包括地图.TeamskillerVersion: 11.11.1

天天弹广告不好好做地图。什么都往里面塞，首页牛皮癣广告一直在闪，建议大家都改用其他的地图.EvanismeVersion: 11.0.2

Bad Bad BadCan only use in China as a Map. That’s not reasonable..Coder_111Version: 10.60.0

Please have English translationShouldn’t be too hard those days with AI these days. Please provide localization for this app!! All travelers in China will be happy!.DucksonkrackVersion: 15.2.1

最差的导航推荐的路是最难走的，算法简直人工智障.Jdjdhaakxn72826Version: 15.2.1

一个导航app越来越臃肿离谱第一次见到导航app里能借钱的。真神奇.Dxcccc7362Version: 15.2.1

从精华变成垃圾曾经是我回国导航的首选。后来在国外下架我还很可惜了一段时间。现在恢复了，却连离线地图的功能也隐藏了，剩下的是各种商业服务。 一定要把吃相做的这么难看吗？.Hard to find a name availableVersion: 15.0.1

Overheating my iPhoneTrash app, spying overheating your phone, but it is the only mapping app in China, unless u r in China don’t use this!.521Version: 15.0.0

It's mandate for you to sign in to use the route searchThey make it mandate for you to sign in if you want to use it to find the way.It is perhaps The worst map app I have ever seen..GoewiddfoeVersion: 15.0.0

No hotel cancellationBe aware. If you book a hotel using this app you won't be able to cancel it if required.D.cobianVersion: 13.18.1

导航时地图车标不跟随 需要手动拖拽地图导航时地图车标不跟随 需要手动拖拽地图.FhutrsVersion: 13.17.1

？？？一个地图软件搜索一两下还tm要登录账号 啥数据都照收不误？！ 个人信息保护法完全无视🙄？！ 和百度一样恶心？！ 菜就多练，一天天的吸消费者的血啥也不是.An ARMA fanVersion: 13.16.0

Only Chinese language3D maps and satellite maps are not working and the the language is just Chinese..HjsjbdgdVersion: 13.11.0

广告太多了，请移除如题.HappyGuy-real@@Version: 13.1.1

😕Garbage app it sucks.妈妈爱安顺Version: 12.13.0

UselessIt only shows blank while opening it..JamesWolf23Version: 12.3.3

Problème langueJ aimerais bien savoir comment changer la langue en français anglais pour essayer l application si sa fonctionne au Canada.MaadifayVersion: 12.3.3

高德你少点广告和推送，你会饿死吗广告太多，界面太多推送，看着花里花哨的，你赚端口绑定都赚不少了，还搞那么多杂七杂八的功能干嘛呢，使用体验感很差，而且每次放后台再回来，又是个倒计时广告界面，每次看都很不爽，想钱想疯了，不讲武德！.Jefflee22Version: 11.15.0

太垃圾了导航走错了 扣了 200元 三分 太垃圾 还是用百度地图吧.A kid= a frogVersion: 11.13.1

难用，一星一星不能再多了.TtrrbbccVersion: 11.13.0

评论计程车司机不好.Tim妹Version: 10.70.2

No iPad supportDoesn’t support iPad.Debian LynxVersion: 10.50.0

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