Docusign - Upload & Sign Docs Customer Service

Docusign - Upload & Sign Docs Positive Reviews

Docusign been great but…So been a great helpful sight to use for ease of important document signing etc from another location! Only hang up that i feel would/could use some easier access means is when i signed at 1st using the touch screen my own signature means is that for some reason after signing it logged it in which is fine but it turned it vertically not horizontally for my signature to be placed on documents I don’t know why it logged it this way I kept trying to go in to see if I could change it could not find a means to really change it had to start over but even at that it was very troublesome trying to figure out how to edit my signature and start over was not an easy access to do so should be right there on the signature screen an edit button start over button to click on actually took me and a broker quite some time researching to find where we can change this not knowing the site like others may so this was not a friendly user signature change out found it took a while wasted extra time not necessary please change this other words high reviews was excellent thank you.Slimjim!!😉👍Version: 3.6.1

Fraudulent ChargesThis company is truly awful and I believe they're fraudulently charging their customers. I've been a client for 6+ years and every renewal period I'm contacted to be sure the numbers of active users is correct before they charge my credit card. This did not happen this year and I was overcharged for inactive users. I've tried and tried to contact them with no response. Their online support system is a total joke. All I get are emails from "Mark" saying that he's tried to contact me and the case will be closed in 5 days. Mark has NEVER contacted me. After an hour phone call today I'll apparently be getting a phone from a supervisor within 24-48 hours. I can almost guaranty that won't happen..DH-SmittyVersion: 3.5.0

Spotty function and supportUPDATE: I received a reply from development. That’s a good sign. I am updating to four stars. It could benefit from a freehand option and a snail mail field. There is no multiple signer option when they’re all in the same room. Those would make a five star app. I am testing DocuSign as an alternative to SignEasy, which I have used for years. There is no freehand option on DocuSign. When DocuSign works, it works well. However, the real problem began when I received an email with a pdf, and DocuSign failed to import it. When I contacted support it took an hour for them to tell me that that’s not how the app works (incorrect). If I had not been able to use SignEasy to sign the PDF, it would have been a serious problem for me. I need to be able to rely on a signing platform, and so far I can’t rely on DocuSign or SignEasy. This review seems to be the only way to alert DocuSign to the problem, as support was a waste of time..CvonlineVersion: 2.22

Nice try!Somehow the check marks never show up on the final copy, you CANNOT write anything in a text box, and everything is very hard to place. It would be worth it to be able to do at all on the road, if only they could fix these glitches! I’ve also had glitches keep occurring where my signer cannot “finish” the document; it just keeps cycling back to the same pages over and over again. I’ve been on the phone with customer support several times, and no one seems to know why this is happening, in fact they implied it was my fault somehow, but have no suggestions for a way to fix it. After having this problem multiple times with multiple customers, I am sadly going to have to find another service, since you don’t seem to have a fix for it and it is seriously impacting my business!.ShwengerVersion: 3.2.0

Okay but could be better.As A Realtor with Keller Williams. This software is our default software. So when providing contracts for clients we have the tedious challenge of filling in templates. Some templates. Very well, others like sellers disclosure templates are ridiculously difficult to do. Because there’s probably 60 or more boxes that the client has the choice of checking. As the realtor we have to put the check boxes there for them to check. One simple update which could improve the usability. Is you did not have to go back to the menu to retrieve another checkbox or any other duplicate action. This would save so much time, having the option to just click click click click. That would be a mild positive update. Now if they came up with a way to auto populate vital information from whether the MLS or other sources would be extremely helpful..SyncereTheRealtorVersion: 3.0.6

Useful ApplicationThis app has been so useful In todays busy life. Sometimes I don’t always have the time to make it into the office to sign papers and with this app i no longer have to! I love that their is a signature and initial save feature so I don’t have to write it in each time, the date is automatically updated and has a cool button feature as well as a add text feature if you have to write in a statement on any form. It’s been helpful by allowing me to share documents easily and saves the documents in case I need to refer back or just have the documents in my files. Only thing I wish there was is a password protection feature so that documents can’t be accessed by anyone not authorized..PinkyTinkie21Version: 3.28.1

Great app but needs “Strikethrough” featureI love this app as a real estate agent. I use it all the time, primarily on my iPad Pro, because I’m always on the go. However, I wish it had a “strikethrough” feature like it does on the desktop version. Also, I wish you could resize the signature and initial prompt like you can on the desktop version. One workaround I found for strikethrough is to make the strikethrough on Preview from Files on iOS. Then upload it from mobile Safari web version of DocuSign. Save and close. Then, open it on app. The strikethrough is there. Seems to work but wish it worked on app itself..Mat 0679369Version: 2.22.1

A lifesaver!!Great little app. It’s a lifesaver when you need to e-sign something & don’t have access to a computer. I gave 4 stars instead of 5 because l think there is still room for improvement. I have iPhone. Filling out forms using the text box is a little cumbersome & sometimes downright frustrating. Trying to place text boxes, sometimes they are too sensitive (moving about when trying to type or erasing previous entries) & sometimes not responsive enough (I have to tap many times to get options to pop up or remain on screen). So far, though, I’m a fan. It’s the best thing I’ve found for mobile signing. So keeping my fingers crossed, hoping the developers will make a great little app even better..Trinity 147Version: 2.20.2

App leaves a lot to be desiredTemplates are virtually useless on this app. Can’t check checkboxes. Can’t fill in text fields. Can’t edit templates anymore. Can’t add a . to a name to establish an initial. Can’t add more than one document at a time. Can’t edit drafts that were started on a desk top. Can’t copy and paste fields. Can’t strike things out. Basically all you can do is load one document, assign a field, and send for signature. When I had dotloop I was able to do nearly everything the app that I could do on my desktop. I shouldn’t have to pull out my computer to edit things..FdsthvsghouhbdsxvhghjhfvvfVersion: 3.6.0

Was there a recent update?Used the app on an iPad today and it was pretty much flawless. All other times prior to this, it was a terrible experience. Even just the day before yesterday, I could not resize text boxes or initials. Then there was some weird glitch that would only allow me place initials or blank text boxes wherever I tap. Then, it will not allow you to move them again. Only fix was to delete the field and try again. Hard to explain. Anyway, whatever happened between yesterday and today, thank you. If it’s consistently this good, I’ll give 5 stars. I’m still a little suspicious..SigintVersion: 3.7.2

Game changerDocuSign is a game changer for anyone in a paperwork-intensive industry. It can require a little bit of hand-holding with clients the first time or two they e-sign, but any effort pays off big time in the long run as clients become accustomed to signing via DocuSign. It’s so nice that we don’t need to set up in-person meetings to get signatures every time. Saves us and our clients a TON of time. For the most part, it’s very intuitive and easy for clients to use, regardless of how tech-savvy they are and it’s allowed us to maintain the same (or greater) level of business we had prior to covid..KsbiglerVersion: 3.5.2

Everything works except notificationsCreating a signature and signing is easy. Signing and finishing the doc is quick if I’ve already read it. However, I like to read the document as I sign, so I wish it were easier to sign inline while reading the doc, instead of the app immediately skipping to the next place to sign, sometimes several pages further down. The app does not know or notify me when someone sends me a document. I have to first open the app, and then it finds new entries. Shouldn’t it be getting them by push notification without me having the app open? I have all notifications enabled for this app..Iforg0tVersion: 2.21.2

DocuSign is the Best and it's simpleOne of my favorite apps! I've been using DocuSign for years and have had no complaints. It's simple and user friendly. If you can't figure it out, then it probably has something to do with you and not the app or service itself. I use this a lot with my job and also with my family and friends. Signing documents can't get any easier. It literally take me less than a few minutes to import a document into DocuSign, place signature and/or other necessary fill-in’s, and email the signed copy right back to myself, or necessary party..Curran24Version: 2.17.1

Updates needed to save time when creating a contractWhen i create a docusign agreement, the old version of the app was much better. What i mean is that when I tap the signature button, it places the signature icon in the middle of the screen and I am forced to then grab that icon and move it to the necessary location. In the old version, all I had to do was tap the screen in the location I wanted place the icon. With the new version, takes me twice as long to create a docusign agreement because I am touching the icon twice for every signature. iIf you could change it back to where we can just tap the screen on the place we want to place the signature, that would be great!! Otherwise, I love the app!!.DMGUxoxoxoVersion: 3.1.1

Great app but could use some tweakingI have been using the DocuSign app for years now for my business. It’s nice but would love to be able to make strike thru and changes to emails and documents if mistakes are made. As of now, if I make a mistake Lets say in the signer’s email. I have to reload the documents and do it all over again. After someone has signed and they need to make a change. I have to send the document to another app to make changes, then send back to DocuSign to have them initial those changes. It would be nice not to have to send to another app to make changes and just do it directly from DocuSign. Call me if you want help to improve the app. As I use it several times a week..NoahIanVersion: 2.21.2

A life LineThis process is moving according to the outline, but I was surprised to received, the email to sign- trying not to reply on negative comments on the internet and out of mouths of people that are unsatisfied with their situation, just hold on this is your help coming. The light in darkness. Your business has a life line, just sit tight and let the process work, I have not received a dime yet, but do believe it’s coming, I have worked hard All my life and so have you, just hold on. I know you on the edge this your help line for your Business!.TRACO MEDIAVersion: 3.3.1

DocuSign Got Your Back!!As a police officer working long hours the thought of getting dress, switching cars, losing much needed sleep just to sign paperwork was a mess for me. When I downloaded DocuSign and was able to sign my paperwork while in my PJs and get the much deserved sleep I needed to be productive I became a appreciative customer!! But now with with the Coronavirus Pandemic folks can stay out of crowded places, transportation, crowded offices, crowded elevators, infected folks, contact on unsanitary devices etc.! This business is clearly innovative and possesses great intuition for Society to continue to maintain and thrive!! I salute you!.Queen LoyalVersion: 3.0.6

Are these bought reviews?I tried it out for a whole day and it got some bugs here and there. Tried to get a lease and other legal documents signed today. Downloaded it offline mode and somehow that went screwy and everything disappear. Pages to be signed get disorganized and just a bunch of small things that eventually just led me to resigning the same documents like several times. Things wont sync and just so much frustration. Im getting enterprise through my company so i will use it just with them but im going to try the other options. Dropbox sign and adobe sign has lower ratings but im going to try them out anyways..Inft nonameVersion: 3.21.0

Awesome Signing ExperienceThis little unassuming application changed my life. I know….pretty cool! Your likely thinking, “this joker is surely exaggerating.” Well, I’m not. I was sitting at my desk, one day in the not too distant past, fretting about a contract that I had just won. I’m a contractor on the west coast, I had just won a honey of a contract on the east coast. Fantastic, the only problem is, how am I going to do the contract initiation meeting where the signing of the contract takes place!? I can request a virtual online meeting however that doesn’t work if your signing something. Then **++##€€ POW!!##++**, straight out of the blew comes DOCUSIGN, for all of your electronic signature needs. Naturally I was floored, reeling in the bliss of my sudden change in fate. People that say, “miracles don’t exist,” clearly haven’t heard my miraculous tale. I thank my lucky stars that Docusign was created and made available to wretches like me..Cruiser15Version: 3.10.0

Love it except that pre-selected & saved signature isn't availableUsing the DocuSign website, I have a saved, default signature. Why can't I use that here when I'm logged into my account on my phone? Just because the device allows drawing a signature doesn't mean I want to use that functionality. I should have the choice of which format to use. Otherwise, this is one of my favorite apps/services. I keep it among all critical business related apps for managing business process on the go. Love it!.Khyron4evaVersion: 3.16.0

DocuSign is a life changer!For us more mature folks, using DocuSign is life changing because it eliminates the “old school” experience of being overwhelmed by the number of printed pages laden with “sign here” post-it flags that we would be hurried through to sign, making it a challenge to absorb the content of what they wanted me to sign. Applying my signature with DocuSign is so easy that it is no longer the time consuming stressful experience it once was and shifts focus to absorbing and understanding the content of what I’m signing..Zeng5369791Version: 3.7.3

One of the best signing products by far!Easy to use, set up, and no glitches, except for their mobile up on my iPad. The reason for the four stars is that signing in person via an iPad when you have a client next to you is not smooth. I stopped using because it wasn’t reliable. This app truly is the best one out there for electronic signing. They are constantly making improvements which shows they are listening to feedback. I just wish they will make the iPad mobile version better..KleinVVersion: 3.12.0

Ease of use.Unquestionably Makes it incredibly easy to process and send in instantly without having to think about how long it will take to get there. a Makes it incredibly easy to process and send in instantly without having to think about how long it will take to get there. worthwhile tool for easy application makes it incredibly easy to get work processed and sent immediately. Mof signatures while on the go..PTSVersion: 3.23.1

Good toolDefinitely a good tool to produce signatures pretty quickly. There is a glitch for some reason. Sometimes when you use mobile friendly mode, I’ve seen it show old files from other documents. Also, it would be great to be able to send a text to somebody for signature, especially for those who are not as email savvy. Unfortunately, you have to have some type of enterprise account in order to do that which is pretty ridiculous. Otherwise, on a simple scale it works out fine and does what it supposed to do for the most part..Uz diggyVersion: 3.22.0

Useful appI love me some DocuSign! It definitely helps when you can’t print a paper and fill it out when u want too. My only complaint is that some times it does not save your progress when you leave you document half filled out then try to come back and finish it. I’ve found that when you do that it makes u start all the way over, or when you try to save your spot it MAKES you finish it and when you do that you can’t edit it. Other than that tho it’s a great app!.DezTheAriesVersion: 3.5.0

Hate the app-Risk to personal dataPlease tell me how to remove the app from my phone. I have gotten random calls about docs for my signature. This is NOT true. I added the app for the purpose of signing a single doc. My signature on that doc proved to be unnecessary I believe Your app has opened up my information to fraudsters I demand that you remove my information (including my signature) from DocuSign immediately. I don’t need your app I plan to inform the US Govt regulators about the problem that your app has caused me.MatCan28Version: 3.2.1

Cabinet and vanity purchaseThis was by far the easiest place I’ve ever done business and affordable pricing. Miranda was who helped my daughter and i and shewas so professional and helpful. I SM in the retail business myself and she was an example of our values by putting the customer first. I highly recommend if you need cabinets, vanities, counter tops etc that you not only use Cabinets to go but you ask for Miranda. Thank you Miranda for making this experience one to remember..KourtnayyyyVersion: 3.16.0

Signing documentI’m overwhelmed with happiness I did not know I could use this app for my personal use. This is the most wonderful application. I don’t have to run out to print docs to sign and then email or (yikes) fax. I must be behind the times but I’m a happy happy senior citizen being able to take care of my signature on documents right from my phone. Thank you thank you I’m forever grateful and recommend this app to everyone it’s the best..Tomi1951Version: 3.8.0

Makes signing things easierWhen I get papers from my bank instead of having to print them out sign them then fax them over. I can simply get them to email it to me, I share it to DocuSign, it gives me suggestions such as Name, Date, Signature, text box, check mark. I love that i can sign my name on the app and stamp my real signature on the document. Then I can email it through DocuSign. 😁 10/10 would recommend..ThisIsMyStupidNicknameVersion: 3.3.2

Security is important already is important but it’s hard to sign in from a lot of my devices.Obviously this is a great service no one can deny but for whatever reason it won’t let me sign in on my iPhone even with the right password. So I can only operate it from my iPad. Little things like this in your mind the fact that it’s a great service but if left unfinished,And Unfixed,Can eventually cause damage in unsuspected ways. If customers don’t speak up the upper management never find out..Reviewnumber1000Version: 3.6.1

Hacked debit card while on vacationI discovered unrecognized transactions on my debit card when checking my account balance while on vacation in Ireland. I was able to report this concern immediately and have the card shut down, and then submit a document verifying the fraud had taken place once I got home. Although upsetting, the Patriot staff were reassuring and very helpful, walking me through the process. Kudos to Patriot!!!.ShadyPlantLadyVersion: 3.13.0

Update the app, DevelopersPlease allow me to change my signature in the app. As well, when checking boxes, I noticed the checkmark can sometimes be hidden behind the box. Please make it so the checkmark sits on top the box, if you can. Otherwise I have to check the box after emailing it to myself, in the email. I think I have to make sure I allow others to sign it. Lastly, make it so I have the option to change who can/can’t sign a document in the app. Please make it so we have the option to save the document in app.BilambilamVersion: 3.3.2

Really weird security questionsOne of my security question involved addresses of property owned by my ex mother in law ! I have not spoken to her in more than 30 years! Another involved cars that I had owned or leased- With 3 driving aged kids and my own cars we have bought and driven lots of cars! It is hard to recall which cars were which years for which child! I appreciate security for sure ... but this makes 2 times I have had to have envelopes resent. Anyway... it has been frustrating.P.V.JVersion: 3.10.0

Great, except one big thing.The button on the contract detail page that says “Sign” gives me anxiety because I haven’t looked at the agreement yet, and it appears that tapping “Sign” would sign it without me having had a chance to review it. The button would better if it were “review and sign” , or, “Begin signing”. I wanted to know that tapping sign didn’t automatically sign the doc before I had the chance to read it. Disregard any spelling errors in this post—if any—because the text in the review box is white on a white background. (That might be another bug to look at..BenglencrabVersion: 3.2.1

Life saver!DocSign is an essential business app. Easy and fast. Been great!.JF in UAEVersion: 2.16

BEST EVERWhat a great system to use, so easy and straight forward..Jessica💕💕💕Version: 2.20.3

Excellent appI love this app do much! Only one i use! I had paid for it but seems i had to renew bot sure, but i think its working fine..Sam ChamasVersion: 2.25

Not freeVery good app!!! But not free!!!!.QsefhuindVersion: 2.24.3

Cannot forward outWhy Doc signed cannot forward on iPhone?.Coolyy1881Version: 2.24.3

Chris MacDonaldExcellent Service, makes life convenient!.DocMac12Version: 2.24.4

I’m upsetI’m upset. It’s not sending me the PDF versions.Honestyman1234Version: 2.24.2

DocuSign Is The BestDocuSign is the best program to use for Reators. I have been using it for years and have never had a problem. It has saved me many hours and travel time. I recommend DocuSign to everyone!.BC HomesVersion: 2.23.1

DocuSignAgressant flash !.3256602Version: 2.22

Easy signing makes it less painful when a deal goes southI recently had a client ‘change their mind’ about buying a property - it was so easy to get all the documents together with docu-sign that I was able to approach the situation with patience and less disappointment. Shortly thereafter my clients bought something else, even better..BarsmithVersion: 2.17.1

Reliable and user friendlySays it all in the subject line :).DevilleepooVersion: 2.16

Easy to work withThis app is great to sign documents, easy to work with.My Box of sweetsVersion: 3.28.1

So easy!!So easy to fill in and sign docs!! And send too! And it’s free!! Doesn’t make you do all the work and then pay at the end. Super easy interface..Random_person_no.792Version: 3.28.1

Occasional use good so farUsed DocuSign with other institutions for their paperwork. I had a need to get a document signed for myself. Downloaded the app signed in to the existing account. Populated the PDF with the signing and dates and sent it off. Got the return from the sender right away. Perfect. That was free, but would have limits. This occasion I needed to sign a pdf for myself. Again it was simple Sign, Date and then Send. Thank you.Jetstar1025Version: 3.28.1

Amazing and convenient appsCool finished.Pho batVersion: 3.28.1

Best and simplest document signing programIt is free and very easy to use.XpokemVersion: 3.28.1

ReviewIt’s amazing what you can get done and how quickly you can accomplish it with this app at your finger tips..B SeredynskiVersion: 3.28.0

Great appDoes the job perfectly, no complaints..McZodVersion: 3.28.0

Great AppIt’s really a great app for digital signatures. Very simple to sign and share the documents. Highly recommended..Hemant NeelVersion: 3.27.0

WickedSuper easy to use..ShowroomrodVersion: 3.27.0

User friendlyI love this app! Easy to download and easy to set up--- sign a document then send or share to anyone with no any complications in the phone! Thank you so much!.Marlon SkywalkerVersion: 3.27.0

Saving paper could not be easier!The app is quick efficient and does everything I need to sign and send on documents without having to print, scan and email things...KaymebayVersion: 3.27.0

DocusignThis Start-up for a retired Doc , has been a very forgiving process !! Thanks for many leads and second chances! Paul A Bastedo MD.Lake LouisaVersion: 3.27.0

好评简捷方便👍👍👍.老和尚👨‍🦲Version: 3.27.0

ReportEasy to use..8347Nathan11Version: 3.26.0

NoNo.Barry Alexander ChristianVersion: 3.26.0

Quick&EZLove it, so fast and easy!.Ms.potskinVersion: 3.26.0

Amazing and simpleIt’s really simple the dashboard, easygoing to find your options. Just Amazing!.ShideskiVersion: 3.26.0

So easy to useLong time user…happy with it.Dashingevent416Version: 3.26.0

Re Docu Sign Easy & EfficientThis application is amazing, easy to use and so helpful for anyone who wants to complete signature electronically. Thanks.Paul ConterVersion: 3.26.0

Free and useful/usable!It’s a nice free app. Pretty straightforward to use. Thank you kindly 🧔🏼‍♂️.John I.T.Version: 3.26.0

W 1 LoveThank you excellent app.DougthecaptainVersion: 3.25.0

DocuSignLove this app!! Beats taking somewhere to fax after signing. One drawback is no fill in the dots..Av.PVersion: 3.25.0

EfficientEasy to use and convenient 🙏🏼🌱.Vic.vic.victoriousVersion: 3.25.0

So easy even a novice like me can figure it out!This is my go-to signature app..Terri and SimbaVersion: 3.25.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.30.0

Docusign - Upload & Sign Docs Negative Reviews

TerribleBusiness partner sent me document to sign. No matter what I did I could not change the signature “you” created. Probably because I’ve used this method before. This however was for my business so I need to write/sign my entire title. This application will not allow me to add “Dr.” before my name or “DVM” after my name. So I created my own account, with my app and my correct signature. Even after reviewing help and support. I am still not able to import their document and sign it. The app instructions say: open email to import; open the file and select share (THIS IS NOT AN OPTION!!!!!). I’ve tried everything. I feel strongly that the words you have chosen are incorrect, and someone my age can’t make the jump to their exact meaning. For example if I were ordering food and I wanted extra toppings, but the app only offered cherry as the topping and I don’t want cherry, it doesn’t tell me how to add pineapple instead. You might say, just select add topping, select cherry then once you’re in you can change to pineapple. But that’s not what you instructed! I’m excellent at following instructions, and have written manuals full of precise instructions on how to complete tasks. My advice to you is give your instructions to several people not in the business sector of all different ages and see where your instructions fall short..DrkrandophVersion: 3.22.0

Garbage on mobile, still…You would think after years and years DocuSign would get its act together and bring forward a fully functional document management platform that works anywhere and everywhere. Yet, DocuSign still fails miserably in doing so. Do you need to update, strike, add to a document? Well, unless you are on an PC (how 90’s) you cannot do any of that. I am on a brand new M1 iPad Pro trying to make updates to a contract, and this app just cannot get it done. Let’s switch to any of the major mobile browsers (Chrome, Safari, or Firefox) on my M1 IPad Pro, nope still just can’t make those changes. I have to wait until I am back at the office and at my desk at my PC (how 90’s, yes I know that’s the second time I have written that) to make any of the needed changes to the document. Here’s the hilarious part, DotLoop has been able to do all of this, out of the box, for years. DocuSign when will you get it together? Stop messing around with your logo, and make the needed changes in the DNA of your system so it is response on all platforms or just sell the company and go find something else to make a mess of..KingVersion: 3.8.0

No longer easy to use. Not happyThis used to be my preferred electronic signing app. Now, not so much. App insists that I’m on “a new device” every time I try to use my phone to try to DocuSign anything, and insists on sending a verification code—to the same phone I’ve had for several years now. I haven’t changed phones. No new devices. Then there’s the issue of my name. Fought with the app for several minutes, trying to get it to let me use text to add my full name. It insisted on using my middle name as my last, first and middle names. Finally managed to get it to allow me to add , last, first, middle. Doesn’t allow me to tap where I want to write or sign. I have to tap, say, “text” and then that appears somewhere and I have to drag it where I want it. Very tiny and hard to enlarge the box without it closing and I have to start over. Difficult to add checkboxes. App kept telling me I had to “move the page up.” From now on, unless this is fixed, I’m only going to use this app if forced to do so. Sorry. It used to be a five star app..CharesepelVersion: 3.7.1

Not secure signatures, lacks core functionalityUnfortunately, the app lacks the most essential function you expect from DocuSign; secure digital signatures. Unlike the robust web based version, your signatures will not include the DocuSign box around them or a unique identifier below the signature or on the header/footer of the page. This functionality is the foundation of DocuSign as it provides 1.) transparency that its a digital signature and 2.) the ability to confirm/trace the authenticity of the signature through the unique identifier. Instead, the app falls far short of its mission in only offering a basic signature; something that can be done for free through many other apps/software/websites. Customer service confirmed the app doesn’t have this functionality and directed me to use the website. When you pay hundreds to thousands of dollars per year in fees for your organization to use a secure digital signature solution, you expect the core functions to also be present in the mobile app..HPIMFVersion: 3.4.1

Can’t finish and sendI received a document to sign using Docusign. I followed the instructions, although very few were provided. After signing, I hit Next at the top of the page — and hit Next at the top of the next page over and over (it was only a 3 page docuent!) until I gave up. Then I found the menu but there was no option to finish. The first option on the list was to Finish and Sign Later. After selecting that option, I thought maybe it didn’t work was because I had not downloaded the app, although I had not been told to do so and, upon finding the app and reading information, I learned that it should not be necessary to download and install the app if trying to sign something sent to me. Nevertheless I downloaded the app and tried again — with the same results. Needless to say, I do not plan to purchase this app. I also told the sender of my problems and was told they would send a printed document in the mail — and I was told they had also had problems. Piece of junk!.Data FlunkyVersion: 2.16.2

Terrible support for the app and iPadsOne example of my continued frustration with this company: When I try to edit a normal document to resize the fields of a text box (because for some reason the website is so bad that I have to use the app on my iPad Pro to do that) the app is claiming that the page contains some fields are not supported by this device.. so I can’t edit it at all. This never used to be an issue. They have reduced the support staff who was never great to begin with as well. This company is getting worse and worse and I hope you will think twice about getting a subscription if you are considering it. Go with Adobe instead. Or anyone else who will actually care about your issues and try to solve them. My iPad Pro is a computer replacement and I shouldn’t need to use my laptop just for this app... that should be mobile friendly due to the nature of the need for this business. I would give them zero stars if I could..CassparillaVersion: 3.3.1

You had ONE job …I don‘t normally write reviews, but this app is so bad that I feel compelled to share my frustration. The only use case of this app for me is to sign documents other people send me. I can never manage to get a decent looking signature into any of the documents. There’s two options for me: the “scan” feature, which keeps cutting off parts of my signature, or embeds my signature in a huge amount of white space for no reason. I can scan my signature just fine in any other app, like “Scanner Pro” for example. Why can’t this work reliably in this app? The other option is to “hand-draw” a signature, which never looks like my real signature if I draw it by hand. I do have an iPad Pro with Pencil, but the only choice for a virtual pen there is way too thick. So even though I can draw my signature reasonably well, it looks like I drew it with a Sharpie. Why does this app not support the Apple Pencil? I can draw my signature perfectly in dozens of other apps, only in this one it ends up looking like sh*t. This app has one job, to collect signatures, and any other *general purpose* scanning or drawing app works better for this. Except of course, there is NO WAY for me to import a scanned or drawn signature from another app. Has anyone at DocuSign actually ever tried using their own app?.Nino186Version: 2.22.2

Docusign get with 2022….Docusign is fantastic. Great company great process when using a full blown computer or laptop station. However when it comes to making changes on a phone or using this piece of trash app that they designed… It is terrible. I need to edit a document I’ve already uploaded it’s over 300 pages there’s 10 signatures and all I need to do is update the Dern cell phone number for the SMS authentication. Both the online version through the web and the app will not allow me to update a darn cell phone number. Why is that so hard? If anything that soundsLike the easiest thing to update while on a phone using the website or app. With the exception of just signing a document other than that the online versions for your phone and app or worthless. Hey app people, make your system better man..BranDA-RVersion: 3.7.3

HELPI’m giving this 2 stars so I can get someone’s attention in the support center. I have an account with an email address at my old brokerage. That email address has been closed out so I need to update my email. I sent in a support ticket explaining this and YOU GUYS EMAILED THE OLD EMAIL ADDRESS. I already paid $200+ in December 2020 for this and now I can’t access this or change/update my email address. The customer service on the phone said he didn’t have access to update accounts. There has got to be someone who can change an email address or remove the 2-Step verification on my account so I don’t loose all my documents or the $200 I already paid for. He suggested a refund and to start a brand new account. Can someone else please help me?.Melizarr1Version: 3.3.2

Can’t log in... need SSO option (Okta etc)Can’t log in. Need to add integration for SSO solutions like okta on mobile. This will not take my normal SSO password and so have no idea what my actual DocuSign password is since on desktop it is always passed through via SSO. SSO is mandates by our organization. I also tried the log-in with salesforce option, did that, successfully logged in (with SSO) and when it passed the info over it said “name and email combination already exists for this account” - no kidding, I’m trying to log in (existing user) and instead it is trying to create an account. I’m actually a big fan of docusign and the desktop app is amazing, new UI is nice - but when I can’t even log in on mobile to check on documents over the weekend it’s pretty darn frustrating. Please add better way to log in (SSO support) and I will change to 5 stars..Mik3mittsVersion: 2.16.1

Disappointed frequentlyThere is no customer support phone number to be found. The online chat is just an automated system and they want you to go to a community chat room. I pay a lot to have this app every month I would expect more support. The main problem I am having the last couple months is that where you placed the signature is frozen. It puts it in the middle of the page and when you try to drag it it won’t let you say you have to keep clicking it near where you want it and then keep deleting all of the ones that aren’t lined up right. It is a major hassle that is the main issue I have at this time. ~Tamara L.TsnazzyVersion: 3.6.1

Customer ServiceUnfortunately this is a company that has also suffered from the loss of employees in 2021. Currently the worst customer service experience ever. I only wished to upgrade but 3 individuals on chat had the wrong answers about steps on their website and tabs that don’t exist. until finally the chat transferred to a 4th person. The fourth person didn’t exist and the chat ended. So I called . Twice. Each time I held for almost 20 minutes before hanging up. So in my opinion DocuSign is useless after paying a year in advance, you get zero service. One Chat person suggested I call in. I tried that and it didn’t work that’s why I waited patiently for 15 minutes to get a chat answer..Jeremy1927Version: 3.4.0

Issue Finish and CloseI have been using this app for years. And now there’s a major bug! I wasted 2 hours trying to sign one document. Apparently after signing a document, if you choose Finish and Close, the document does not show up in the list of documents. Frustrating. I also deleted my entire list of previous documents and they keep coming back. I have uninstalled and installed and no luck. I have imported from Dropbox and email, sign and close. No luck. HOWEVER, it did work... after I signed, selected Finish and Email. After emailing, I got the document finally in my list along with all the duplicates of trying to sign Finish and close before. So frustrating. 1 star review until I see this fixed..Hardwork316Version: 2.18

Can’t get account set up.I’m on the “Create your signature” page. I tried the Draw option and the scratch across the screen did not look like my signature. I tried the Upload option but I could not resize the signature on the signature line. The uploaded signature also looked like a signature on a post it note stuck on the signature line and not like a signature with a transparent back ground placed on the page. Then I created an acceptable signature in the Choose option. However, the page isn’t allowing me to scroll to the bottom of the page to press the create button. I’m probably doing a lot of things wrong but I’m having a real hard time working with this app. Any help you can give would be appreciated..Stumped3000Version: 3.2.1

Poor verification processI was in an unacceptable loop trying to sign in and I had to use another device to be able to sign in. It says choose how you want to verify with only 1 option. My email address - it comes to my email but I have to leave the page to get it and it never works. I connect to DocuSign via an email but to verify my account - I have to leave the site to get the email with the verification information and can not use it because I left the original page asking for the verification number. I would offer customer to choose text via cell and they can add the cell number if you don’t have the number..21bojiVersion: 3.7.3

Deleted without UsingWell, I thought this might be useful on occasion to transmit documents and get signatures, so I downloaded it and was told to sign in after agreeing to terms and conditions. I started reading the terms and conditions which carefully lay out the rights of Docusign and should list the rights of subscribers, but I couldn’t find subscribers had a right to anything. They don’t have a right to sue, and apparently don’t even have a right to clearly know what they will be charged before agreeing to a binding contract. I decided my life would be simplified and potentially less aggravating without Docusign so I deleted it. Better to just email documents and have FEDEX bring them to me signed the old ironed way..TimothyEVersion: 2.21.2

Annoying and dangerous advertisingThe ads on other sites...are extremely dangerous to both people prone to seizures and migraines. It has a flickering flashing ad at the bottom of an app or page. This really should be addressed before someone gets hurt..ValentinecampbellVersion: 2.18

Soul destroyingMakes me want to shoot myself in the face! Does random things then doesn’t tell you why or how to correct them (default assigned fields, templates not correcting when written over to send etc). Please make the pain stop.Kajd17Version: 3.6.0

FeedbackDoes not have the ability to sign a word document????? Will not be purchasing because of this..Traveling CaperVersion: 2.24.3

DO NOT PURCHASE THRU ITUNESI purchased the real estate option thru iTunes, $399 CAD for 1 year. Went on the actual docusign website after and found out if I purchase directly thru docusign it’s only $300 CAD. ITUNES WILL SCAM YOU!.Chsiao324Version: 2.23.1

Worst app everThese big corporate companies got so greedy they don’t make anything to help people , they just want to u to stuck with them ….Dr Waqar aliVersion: 3.8.0

Hate this tool with a passionThe idea of the tool is great - all I need to do is sign a few legal documents - but every single time I have tried to use this app I run into problems. I needed to re-do my saved signature. Can’t do it. I remove the old ones, create new ones, but it’s the old one that shows up with I sign. I’ve tried making changes in the app and on the website, and nothing has worked. The latest problem is that it won’t let me sign a document without first authenticating with an SMS message (even though I had to authenticate by email to login) - the the SMS message is not coming though..French poutineVersion: 3.7.1

Not working properlyNot able to verify my new account: Does not sent verification emails The advertisements flashing across the screen are very annoying and distracting also unable to read them as they flash to quickly Unable to submit review as it will not accept my user names.......QwertyuioldjVersion: 2.24.3

Annoying FlickeringNeed to remove the annoying flicking that shows up on some of my programs. This should be illegal. Just fix this ridiculous way to advertise..AnnoyingflickerVersion: 2.22

Doesn’t workI markup a document on my iPhone and the changes don’t show up when opening the document in DocuSign.KrystianSVersion: 2.16.1

Clunky and inefficient.Signing with your finger is childish and unprofessional. Having multiple accounts for various business entities is inefficient. My documents never seem to get saved properly. Your application is a hopeless mess..PrimeTylerVersion: 3.29.0

Absolutely garbage appTrying to use this app is an exercise in futility!.Papabare54Version: 3.28.1

Service après vente médiocreLa plate-forme fonctionne bien et est conviviale, c’est bien la seule chose de positive que je puisse donner à cette entreprise. Le service après vente est horrible! Impossible de communiquer avec personne de façon efficace. Il faut leur envoyer un courriel et ils ne répondent qu’après 2-3 semaines. Ils nous doivent 2 remboursent à depuis des mois 486$ et 758$. Dans les deux cas, ce sont des erreurs de leur part et pourtant on attend toujours d’être remboursé, malgré les nombreux rappels. Restez loin!!.Medem19Version: 3.28.0

Only allows my signature no way to add the customersSee title.Gripper chainVersion: 3.27.0

App doesn’t accept my passwordVery frustrating that the app doesn’t accept my password. I’ve reset the password and even removed and reinstalled the app on my iPhone..GitarguyVersion: 3.25.0

Horrible for sending on mobileThe quality of the mobile app compared to the desktop version is night and day. on mobile, when sending a document, the options are as barebones as can be. theres no way to add an access code, automatically fill in fields from a pdf file, or to correct a file. if you want to try your luck on the webpage version, oops too bad “you need a bigger screen for that. go on your desktop.” Docusign, do BETTER.HhelwigVersion: 3.25.0

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