World Of Hyatt: Book Hotels Customer Service

I recently utilized the World of Hyatt app to book accommodations for my trip to Virginia Beach, and I must say, the experience was incredibly smooth and convenient. The app's user-friendly interface made it easy to browse available properties, compare amenities, and make a reservation with just a few taps. Booking a hotel through the World of Hyatt app was a breeze, and I appreciated the seamless process that allowed me to secure my accommodations in just a few minutes. The app provided detailed information about the hotel, room options, and pricing, making it simple to find the perfect place to stay for my trip. While I was impressed with the ease of booking through the app, I was disappointed that my World of Hyatt card did not arrive in time to book this particular trip. I had been looking forward to taking advantage of the card's benefits and rewards, but hopefully it will arrive before I depart. Despite this setback, my overall experience with the World of Hyatt app was positive. The convenience and efficiency of booking accommodations through the app made the process stress-free and enjoyable. I look forward to utilizing the app for future travel plans and hopefully being able to fully enjoy the benefits of my World of Hyatt membership on my next adventure.

I recently stayed at Grand Hyatt, Manila, Philippines, for couple of weeks and got very nice experience there. 1 location: the location of the hotel is in BGC area, and this is a very safe and newly developed area in Manila. You can walk in the streets in the evening without worries. There are shopping malls and restaurants around the hotel for your choices. 2 staff: the staff of the hotel is very helpful and friendly. The Hyatt Club is very well organized with good offering of food and drinks. The manager Grace and all of her staff are so accommodating, and I felt that we almost became friends. BTW, if some one who is not so mobile, the hotel also provides wheelchairs. 3 rooms: rooms are not big, unlike hotel rooms in the US. They are very clean and very new. Two times cleaning per day with plenty of bottled water, tea sets, and good supply of minibar. We had 2 suites, both with a separated living area. You can add a bed in the living room by request. There is a construction site next to the hotel and ask for higher level if you face that side. 4 restaurants: I tried two restaurants in the hotel, rooftop Peak and the China Garden on the fifth floor. Highly recommend the Chinese restaurant. Peak is with a great view and atmosphere but the food did not impress me too much. In summary, I will always use this hotel when I am in Manila. It is also one of the best Grand Hyatts I stayed around the globe. Believe me, I do spend enough nights per year in Hyatt hotels.

I became a World of Hyatt member in 2016. I’ve used this app since then, and I love it. It’s easy to book travel, see my reservation stays, redeem points and my free night awards. It’s very intuitive to use. It makes it easy to begin either a chat session with Hyatt reservation people, or just call them. It’s easy to check-in or check-out or use a mobile key for hotels with that feature. It’s easy to see my loyalty points account balance, and fund the new points I got for spending on the Hyatt credit card. It’s easy to see my progress to become a Globalist (highest loyalty tier) for another year. And they keep improving the app, too! I sound like I work for Hyatt but I’m just a happy customer.

Overall the app is well done, organized and easy to use. There are just a few issues that need to be fixed to improve the user’s experience. First, some hotel have age restrictions as to what is considered a child and an adult. This information could be easily added to the hotel description. This would allow to make a reservation on the app and not be surprised when arriving at the hotel with additional charges. For example, if 12 years and older is considered adult, put it in the description. Second, the app seems to not allow you to select an age for your child as it is stuck on 1. Third, it would be lovely if you would fix the favorite option on the app. As of now, one can put hearts (make a hotel a favorite) but it will not be added to your list of favorites.

I was having a problem with the app to book a room. So I called the number. And your representative that answered was very hard to understand. Because I speak English, and the other person was doing their best. Which wasn’t that good. After having to have her repeat herself multiple times and when it came to the price of the room, it was higher than what was posted on my app and her response was for me to reboot my Internet because prices changed. At this point, I have had enough and told her goodbye. I look up my member number and was able to book my room at the price that was shown on the app not the higher price. She was trying to charge me. If this happens again, I might have to find me a new favorite hotel.

Hyatt House is my home away from home. As a travel nurse I stay 13 weeks at extended stay hotels for 9 months a year. The staff at Hyatt House in Aurora Colorado are like family. Barbi the head cook is welcoming knows quests by name and makes sure you have delicious hot food. Matt the hotel front desk clerk is awesome goes above and beyond making sure guests are having an awesome stay. Tommy the manager is a very special person, greets guest with a smile he will bend over backwards to make sure guests are comfortable. The whole team is wonderful “Glenn the bartender/ cook, Tree ( his nickname) in maintenance always has a smile on his face. Everyone from the housekeepers to management will ensure the guests have a fantastic experience.

The app is useless to make reservations, open doors, etc. When you first use it, it works fine. Then you get an error message. When you press on “contact” and then “chat” to talk to someone about my log-in issues, the app completely shuts down. It disappears. You open it and try again, and the same thing happens. Deleting and reinstalling the app does not help. To access your account, you have to get a one-time log-in to your email, which takes you to the World Wide Web. Meaning the APP does NOT work. I tried contacting Hyatt, and I was on hold for 30 minutes before giving up on talking to a person. Good luck with using this app!

Stayed here for 3 months due to a house fire back in 2019. It definitely saved both our butts and our sanity back then. Can’t imagine staying in a regular 1 bed hotel room for 3 months. The fact that there was a living room and kitchen, made it sooo much easier space wise, for both me and my boyfriend, and our 2 kitties. Staying here again now for a flood and it’s just as great as I remember. Being able to get groceries and cook is a real money saver. The elaborate breakfast spread is also a welcome surprise. Me and my boyfriend couldn’t be happier with this place and will continue to use it again in the future should a need arise. Thank You!!!!!!🙏🏼

I’m trying to request points for a recent stay at the Hyatt Regency Miami. I happened to hit or touch the wrong hotel into the search box and Now IM STUCK. The page will not allow me to change the hotel and it stays stuck on some blank unresponsive page with Search on the top. This is my first time really using the app and it is a very irritating experience! Additionally, I’m very frustrated at not being able to get credit for my points! I love the Hyatt Brand and I was looking forward to booking future travel at Hyatt hotel but not if I can’t even count on the App to work!!! Please reach out!

Booked a room for 7 nights. Wanted to use points for 1 of the nights. Was told that I couldn’t use points on the first night or the last night because room “not available with points. ( so much for “no blackout dates”). If I used the points for a midweek night, my room rate went up $50 per night. A few days later, I receive an email response to my rating that apologized and gave me a phone number to contact. I called the number and I was placed on hold for eight minutes. Finally someone came on and explained to me that basically, that’s the way it works.

What a wonderful recent experience at The Hyatt Regency Austin Downtown! I used a free room night reward and we were treated as if we were celebrity guests! Our room was a lovely corner room with 180 degree views of the Lady Bird Lake! I mentioned it was my Aunts birthday and a bottle of Champagne and chocolate covered cherries arrived as a surprise! Twice we were offered complimentary drink coupons and bottled water. Everyone was courteous and helpful and called us by name. I’ve been going to this hotel since 2004 and it’s alway be great but this trip was magical. We will make this out go to from now on when in Austin!

This hotel is the one where we stay every time we visit Augusta. The beds are great and the location is very convenient. Breakfast is adequate. It’s hot and nice that we don’t have to leave the hotel to get breakfast. All personnel that we’ve encountered have been friendly. Our only complaint is the TV programming provider is the worst and has changed from our previous visits. Even though Augusta is known for golf, we couldn’t get the Golf Channel. It was listed, but it would never come up. We sincerely hope this problem has been fixed. We complained when last there, but no one knew what to do or who to call.

Generally works well and easy to use but for some reason, there is no way to get your lifetime points. You have to call or do a lengthy chat to get that. Usually painful to explain what you want and time consuming and wasteful for the rep. Marriott and all other companies provide lifetime points on the app. why doesn’t Hyatt provide this? No idea and their reps who have to take these calls say they have provided feedback multiple times but no one seems to listen to their feedback!

I have really enjoyed booking reservations and checking in via my Hyatt app. I always find enhancements to my reservation easy to find and select as well. However, lately, my reservations aren’t showing up on my app. I have two for example, one this week, and one at the end of the month, that don’t show up in upcoming. I can search for it, and find it on the app, but it won’t stay saved. I hope they fix this soon. Otherwise, I have nothing but stellar reviews on performance. Thank you.

This was the first time using the Hyatt reward system and staying at a Hyatt. We are beyond pleased. The staff has been amazing and accommodating. The restaurant serves delicious food that is decently priced. If you get a chance try the Bahn Mi sandwich, if you like a little spice and a lot of flavor that is a great option. The parking situation was a bit hard to understand at first but after a couple of minutes and a wrong turn it became easy to see. We have had a great stay here and look forward to many more!

When you search for a room — specifically with the points option — they show you properties with prices in points to trick you, even for properties which have no award availability (but still available for $$$). Then when you tap the one you want (after transferring points to Hyatt, for instance) suddenly the “special rate” “is not available” for these dates and you can’t book that property with points at all. They know this and they don’t care. Do not give them your money, they are a garbage company.

I can’t understand who is in charge over there at Hyatt that works on this app but there’s literally 1 job that it has to do and it’s to show your bookings so you can check in. Ofcourse the one week I have a lot of travel booked, I can’t access it because the app developers didn’t test the one and only feature that brings in money for Hyatt. My message to Hyatt - find new app developers because you’re losing out on sales due to their incompetence.

Tried to book reservation but the Submit Reservation button doesn’t work. It appears that there should be a box to check to accept the cancellation and deposit policy, but there is no box. Using an iPhone 13 mini with current iOS. Very frustrated. UPDATE: 24 hours later, the Submit Reservation worked perfectly. I was able to make the reservation easily. Just frustrated that I spent so much time trying to get it to work the prior day. Closing the app. Restarting. Etc. nothing worked. The problem appears to be fixed.

World of Hyatt is no doubt the best hotel app out there. Hyatt itself is great with all its partner chains. I think a little more cash + points options would be great. One thing that has been going on since may be last one year or so- entering the age of child when booking. It's near impossible or you have to tap multiple times until you finally succeed. Not sure if I am the minority on this one- but for me this has been inconvenient. App still 5 stars tho.

My name is Maria Rosales and I made my reservation on June 15, 2018 . My arrival date June 21-23, 2018. It was for my Daughter’s bday, and it has been awhile since we left our comfort zone due to an auto accident that required cervical surgery January of this year not to mention things in life that has been overwhelming. Three days prior our arrival I have been in contact with Hyatt, and Vine Restaurant regarding also dinner reservation; confirmation of times and dates. Everything was good to go. June 21 @ 8:09 pm I called Hyatt Valencia that we were on our way and all that was said is that midnight was the cut off if we were not there midnight or a little pass it would be considered a “no show”. We arrived Hyatt at 11:50 pm, and front desk I am unable to recall the correct spelling of her name she was African American and her first initial of her name was T; she said there was no reservation, but offered a night and the next day she will put us in another room. My reservation was 2 queens with a terrace. After 59 minutes of in shock, tired of 8 hours of driving, she decides to tell me that she didn’t see my reservation because it was blocked! What I am confused about is that 1) if my reservation was blocked why couldn’t she honor the room I reserved with terrace 2) why was it that she still gave me a room on the 6th floor ( n said it was with a terrace) without a terrace? She then gives us a room on the 4th floor a junior suite. This is now about 230-3 am. I had other choices of hotels but I grew up believing in The Hyatt hotels, it’s why I reserved my room with them. Next day, still bothered and exhausted I was able to speak with front desk and this time FITZ who I spoke to and told him the horrible service from the night before. An angel sent from heaven. He did what I know WHO AND WHAT HYATT I know, even sent champagne and strawberries at our reservation in the hotels restaurant the Vine. Then another angel name Zach. That evening was the only night I was able to relax and forever grateful. More ANGELS at the restaurant Terrie, Teress, and our server was absolute excellent service. To HYATT VALENCIA FITZ, & ZACH you both are excellent! To Vine Restaurant Terrie, Teress, and our server thank you so much! I would definitely come, and stay just to visit you guys.... THANK YOU!

Traveling so much for work I quickly learned that Hyatt was one of my favorite properties, so I downloaded this app as opposed to using a third-party for bookings. First, I had to go back-and-forth between this app and a third-party because they didn’t allow prepayment at time of booking, and it’s just easier when I’m putting together my expense report to be able to pay at certain times. They added the ability to pre-pay, but when you pre-pay their policy is that it is nonrefundable, and you aren’t able to make changes. So now I feel like they’re kind of taking advantage and I’m really put off Because I’ve been charged for a day that I had to cancel with plenty of advance notice. I spent a lot of time & money with Hyatt last year, but I think I need to find a new property now.

Wonderful hotel and amazing staff, checked in on a Sunday while visiting a sick uncle who happened to pass when we got here. The staff here at this hotel have been so kind! Outstanding front desk staff well I can’t say enough kind words about them and the Managment excellent overall if I could give 10* I would. I will be returning for all my future stays. I especially would like to thank Coleen who was so extremely kind and supportive. A big thank you.. you made our time here comforting. Thank you rm393💕🙌🙏🏻

When I travel I can always relied on hyatt app to looking for hotel. hyatt has great loyalty program since I travel a lot I’ve been in globalist status for several years I’ve really enjoy the benefits like room upgrade, special member’s price and breakfast included also when I walk in to the room always nice surprise like fresh fruits or wine.... having Hyatt app one click you can find Hyatt near by no longer need other travel site. Really cool app to have.

1. Unable to see any of upcoming and past bookings. I can only log on to web portal to make reservation. Even After I made reservation, I still cannot see my bookings on the mobile app. 2. The first page only see the very top section. All the rest on the bottom sections are all blank. It used to have promotional content. What’s going on? Hyatt app used to be easy to use. Now it seems to have many errors.

This app is magnificent! You can book reservations, check in, check out, and use your mobile entry key when you forget that plastic key that you always forget in your room! 🥴. I’ve not had an issue with this app as they always seem to keep it working smoothly with any app updates it may need! Download this app and get everything you need from your favorite Hyatt hotels in your fingertips 📲

The Hyatt app has always worked perfectly for me. Since this latest version was released, I am logged out of the app at least once a day. Then upon logging in, the app does not show my current or upcoming reservations; only past stays are visible. I have to force quit the app and open it again to see my current and future stays.

Update: After 24 hours of failure to load, going off-property I turned off the app. Turned on again some hours later & upon return to Hyatt property and the App worked correctly. Reason for success unknown. The following event was observed after initial download/install/login: Download of app to old phone I had to reset. Login screen accepts all info (user # / name / pw) then spins a blue sun and is unresponsive. Remains open and running for 24 hours with no change in state.

Always friendly and help team, clean and refreshing stay

Easy to use! Smooth and no hiccups!

As a Titanium Card member of Marriott Hotels, my preference is well-informed, considering the brand's extensive global presence, both in China and abroad. However, when circumstances don't allow for a Marriott stay, my first choice is Hyatt Hotels. Generally, Hyatt properties are ideally situated, often in the heart of cities with stunning views. Primarily, I appreciate the hotel's ambiance, as the装修风格 (decor style) and comfort level are exceptional. Moreover, the service team is highly professional, and the dining options are excellent. I hope to become a loyal member of Hyatt Hotels. Thank you.

So easy to book, saving so much time I can use my points, saving money on money I already spent Best day ever!!!

Great app and easy to use!

Did not have a reservation, and upon arrival, Daniel at the front desk was helpful and patient as we tried to figure out how to use up some points and get us the best rate available. So appreciative of his kindness after a 5 hour drive!!!

Life’s a beach at this beautiful hotel! Located in walking distance to Juhu, it is a really nice vacation spot. There is also a rooftop swimming pool, a very nice restaurant and cocktail bar, and very clean, quiet rooms with a strong wifi connection. The staff is courteous, helpful, and organized. The check in is very smooth and they have hotel cars that can pick you up from the airport. It is a worthwhile stay! One can get a lot of work done here, and then explore some of the very nice restaurants, bars and nightclubs close to Juhu. I hope everyone in enjoys their time in the sun!

You can navigate through your reservations, make new reservations, access your GoldPassport points and much more! No need to carry confirmation papers anymore everything is on your iPhone. Hyatt just made traveling even more easier with this excellent App!

Every time I try booking a hotel the app crashes

The icon is really ugly.

Looks like a great app but because I live in Canada, it doesn't let me enter my postal code letters!

I was excited to become a Globalist and eager to leverage the awards I had earned. However, when I started receiving Category 1 to 7 awards, I noticed they were nearing expiration while I was unable to book reservations at my preferred hotels. The majority of these hotels were not accepting award bookings, and customer service was unable to assist. It seems that each hotel manages its policies independently, with no central regulation to ensure loyalty program members can fully utilize their benefits. Additionally, hotels do not have clear categories, nor do they always appear on the map when searching by state, country, or region. Hyatt Concierge offers the same level of assistance as emailing customer support, where each response comes from a different representative, leading to inconsistency. My friends who introduced me to Hyatt have already left for Marriott due to better customer service, a wider range of hotels in various locations, and more flexibility. Hyatt’s growth is slow, especially in certain countries, and its customer support is lacking. The app’s filters and search functions are ineffective, making it difficult to find options. Ultimately, while earning awards is possible, utilizing them is challenging due to restrictive policies.

I rarely ever rate an app. Even if I think it is poorly done. But I have deleted and reinstalled this app three different times and I cannot sign in to my account. It is so frustrating that I cannot use my phone to book a hotel with the app and use my points. I have to either make sure I have my laptop everywhere I go or be home to book a hotel because the app does not work with my account. The only way that I can use my phone is if I go to the actual website. It would just be super nice to be able to click on the app log into my account and book a hotel with my points. But all I get is an error every single time. I even tried to reset my password, error. I even tried to verify my membership number, error. And then, now the app just continues to have an error, even in random places. I am done trying to get this app to work. I don’t know how in the world it has five stars because it never has worked for me.

I love the Hyatt brand and this app usually provides a top-notch experience. However, twice now in recent months when an update is pushed to fix bugs and improve the app, it removes existing bookings from being automatically viewable when looking at the Stays section of the app. One would think that after the last round of issues like this, that the developer would include this as part of their unit testing or user acceptance testing prior to pushing out the install to the masses and causing headache to guests that use the app. If it’s not currently included, I would highly recommend this be added to your pre-release testing that is conducted to ensure this type of experience isn’t continuing to be passed on to guests with every “enhancement/update” made to the app. This type of experience impacts the guest experience by causing frustration and generates operational and reputational risk for the brand. Thanks!

App has worked fine and enjoy using it for all things WOH! Now it won’t keep me signed in, every time I switch to another app, it kicks me out & it won’t save my settings. Worse off, I use to be able to use it for mobile key, now I have to go through all the sign in and takes so long before I can get into my room. It used to be that I open the app, it’s already signed in & I can simply click on mobile entry. It’s become so frustrating! Also, when I am making reservations, I do toggle back and forth between iphone calendar and WOH app… it used to work great, but now the app keeps saying session has ended and I have to sign back in all over again. Super frustrating! Please fix it or revert back to previous version. Not nearly as useful otherwise!

I called the actual property and was given 1 rate. Then he transferred me to the reservations line who would not honor the price he just told me, instead gave me a much higher 2nd rate. The app has yet a 3rd rate. When I submitted the booking on the app, I got yet a 4th rate. When I called back to the property, he said there was no way for the property to take any reservations. I said just hold the room and I will pay when I get there. He said that is not possible, the only way is to call the reservations line or book it online. I even mentioned that we are reward members with this company, stayed at this same property for multiple days recently, and even brought a very large group to stay there—-yet there was no loyalty. It’s a sad day when a company gets so large they insist on automation, lose the personal touch, and can’t take simple walk-ins. Do better!

This most recent version completely broke iOS, voiceover accessibility, which is critical for users who are Blind who use the VoiceOver screen reader on iOS devices. The update essentially made the app a brick and completely useless. Voiceover does not read any information in the tabs any longer and you cannot interact with or access key information about your account or reservations. Also, I’m a Hyatt website. There is no accessibility statement and no way to contact a specific team handling accessibility. They tell you to contact the standard customer service channels, and those people are gonna have no idea what we’re talking about when we’re speaking of iOS voiceover accessibility, and the related information that a developer would need to address that.

I learned about the app after my I checked into the hotel and saw the Chromecast option. I downloaded the app and attempted to add the reservation thinking this was a cool feature of the hotel. However, I received an error stating my reservation could not be added and to see the front desk. The front desk could not figure it out so I contacted member services. They said I would not be able to add the reservation or use Chromecast because I was already checked in (1st day of 3). The fact that you can’t add a reservation to the app or utilize offered services just because I am currently staying at the hotel is not good service. I am still paying for the reservation and room and should be able to use the hotel offerings. It’s like I’m being punished as a customer for Hyatt’s lack of marketing or proper app setup. Please correct this.

The app does not include key functionality such as cancel reservations, modify reservations, or checkout. If any of these are included, they are not intuitive at this time. These seem simple to add and improve convenience tremendously, especially when the “Text the Hotel” function seems to receive no response. Recently had an encounter where there was a checkout line in the morning, so I figured I’d checkout remotely. After attempting to checkout via the text function and calling several times through the day, I never talked to a person and was charged for the night (despite leaving by 6:30am). Improved app functionality similar to other major hotel chains such as Marriott and Hilton would have made this a non-issue.

I found a bug. When trying to use points, it will still ask for your credit card (CC) info. In my case, my CC already expired, so I had to enter a new one. But after entering a new one, the action button to continue and confirm the reservation was not responsive. So I cannot make a reservation. As a workaround, I had to enter the new CC info in my profile in advance and went through the whole booking process. Selecting the CC from the dropdown during reservation didn’t block me from continuing the reservation. I think there might be a bug with your CC validation logic in your reservation confirmation page that blocks the reservation.

I am very surprised to see how well this app has been rated and reviewed. Besides the constant technical issues, this app is completely basic and extremely lacks interactive use. There is no real digital platform transition with this app as most everything is directed to “Go to the front desk for assistance,” when that should be the main thing the app addresses. Having something like a chatbot or just something more streamlined where the user can handle their stay without having to go to the front desk to handle everything. The Digital key and check in process on this app is horrible and very spotty depending on what location you choose. Most of the time the Digital key crashes and I end up going to the front desk anyways, making this whole app useless.

While booking through this app is fairly easy and convenient, and I enjoy Hyatt overall - be very aware of your bookings! I was double booked for a reservation, thought it was just a glitch on the screen (I.e showing up twice), but upon further inspection I was billed for a “no show”. Customer service has been supremely unhelpful in issuing a refund for the double booking, and when I checked in at the hotel no one mentioned the second reservation. I only discovered this glitch after catching another double booking this week (and realizing I needed to cancel it). Highly recommend checking kind all bookings - if you see it twice, cancel one of them.

There is a problem with reserving a room through this app. My confirmed reservation was mixed up between this app & the hotels database so I end up checking in at a different hotel at walk in rate at 2AM in the morning. I got the confirmation email & the hotel manager can see it on their computer for the correct date but it shows a different date when you first log in. Hotel managers will not take responsibility, reservation management will not take responsibility , and customer service definitely won’t take responsibility. I have all the emails showing my reservation as evidence but they just pass the bucks around sending me around talking to everybody. What a waste of time & NEVER AGAIN will I book at a HYATT hotel.

As a seasoned traveler who has millions of air miles and literally thousands of hotel stays at everything from high end (Waldorf Astoria, Mandarin Oriental Shanghai) to stays at podunk remote villages (“My Place” hotel in Ketchikan Alaska) I have booked my fair share of hotels. Hyatt used to be a favorite of mine with their old loyalty system when I frequented NYC and D.C. Lately, I have started to stay at Hyatts again. The app is clunky and makes it far too easy to double book rooms when trying to book. Asking about early check-in/late check out AFTER I have already booked is a huge mistake. I’m trying to give Hyatt a chance because they have nice properties. Make the app user friendly and intuitive (like Marriott’s and Hilton’s) and you’ll keep a customer.

App is still not working and support is no help, Currently this app does logs you out when ever you close the app and at random points while using the app. You then need to log back in because which takes while because you need to type your account number, last name, and password. The face ID feature also does not work. The Face ID animate like it was successful and still not login. Once they get this log in issues fixed this will be a great app. Member support also did not even attempt to troubleshoot. Reading the App Store reviews this seems to be a problem that has been going on for months now. Hopefully it will be fixed by the time you read this review.

The app is great for navigating different hotels and options available. However, I have made several updates to the reservations (change from 1 king to 2 doubles and cancel 1 out of 2 rooms), but the information on the website/mobile app does not include the updates. Additionally, there are no email confirmations of the changes so it is difficult to have peace of mind that I will have the correct room and won't get charged for an additional room when I check-in. I did call to confirm the changes and they assured me it's in their system, but it would be nice to have updated information on their website and mobile app.

This app is just not functional compared to other hotel chain apps. I chose a room and filled in all of the information only for it to not respond when finally clicking the book button. It wouldn’t tell me why I couldn’t continue. It simply didn’t respond. I could click other things on the page, just couldn’t complete the booking. When I killed the app to go back and try again, this time I didn’t even get this far. After selecting my dates, when I clicked on the room to book, it was using todays date to book the room. I backed out and tried again only to get the same erroneous result. I give up. :/

Points Calendar function has not been working at all for at least the past few months. With the “peak/off peak” situation this is a big issue because I transfer points thinking I have enough based on the estimated per night, but then when going to book, it doesn’t allow. It’s because one or more of those nights are at a higher point rate. The only way to see this in advance is the Points Calendar which every time I click on it, no matter the property, I get “something went wrong”. This is a pretty critical piece to not be working.

This app looks nice but functions extremely poorly. I first attempted to book a hotel on a same-day Saturday night and got to the payment screen, and the payment button was nonresponsive. I then tried a second and the app showed a confirmation for Friday night - which is yesterday! Fortunately, the app eventually updated, but imagine the stress of thinking you've somehow just been charged for a stay in the past. I also attempted to change my default payment card and received the message "Error deleting GP Credit Card from profile." Come on Hyatt, you're a national chain. Do better.

I bought an apple iPhone 15 pro , downloaded the app ( WORLD OF HYATT ) and proceeded to enter all my information… my membership number, name, email address and each time the icon get a GLITCH all my information is rejected. I tried changing my password, called customer support, removed the app from my screen and downloaded it again, checked all my settings associated with the app, tried adding facial recognition and NOTHING works, but when I called Hyatt to get help, my membership is active , my email is correct… all the information lines up on both ends.. except for the WORLD of HYATT app. It keeps popping up ( Error, try again). I’ve been trying for three days and no success.

It's a great app except for when you search for rooms using points. When you do that, it shows you point values for rooms at hotels where there is NO availability for the dates you searched. You have to click on each hotel to see if there is actually any availability. This needs to be fixed ASAP. What good is the search if you show me 20 hotels that done have availability and I have to click on each to see that? I have asked several times for this to be fixed to no avail. It shouldn't be that hard. Only 2 stars until this is fixed.

Doesn’t support your iPad being length-wise - want to use your keyboard? Too bad. App itself is average at best. High end hotel? Get your tech together. This is bush league. Except bush league these days is better than this. Anyone rating the iPad version 5 stars has literally used 0 other iPad travel apps and has a potato for a brain. More likely they work for Hyatt’s marketing team. It’s seriously pathetic that years into this game your iPad app still can’t handle someone having their iPad sideways. Marriott/SPG 10x easier to use. You should fire your entire mobile team if they don’t have a real iPad app together in 3 months.

It’s hard to believe that it’s been 10 years since the iPad was released and *still* there is no iPad version of the Hyatt app. Many of us prefer using apps on our iPad rather than our iPhone because they are (usually) easier to read and navigate and generally offer a richer experience. I’m amazed that a luxury brand like Hyatt still does not offer a native iPad version. Really? Come on and get with the times. The revenue you lost just today from people like me who abandoned their search for a Hyatt property out of frustration with their iPad experience would have paid for it!

When people live on the road traveling they count on apps to work and when they don’t they often times move to your competitors app. If you’re going to update an app, here’s a little hint, beta test it first before releasing it and if you see tons of complaints of not being able to login, then realize that impacts your bottom line, and bonuses. Since I can’t use the app due to the incompetence of your dev team, I’m now booking on one of your competitors app that works. If I have time and think about it, I may check your app to see if it’s fixed but until then, consider it lost revenue

Can’t use points to book. App keeps crashing.

I downloaded the app as of yesterday. I keep getting an error message when I open the app a pop up I can’t remove to download the latest version of the app - I’m already on the latest version and I can’t do anything

As of January 2026 Hyatt has made it so their app will NOT work unless you have iOS 18. This change just cost Hyatt thousands in my yearly reservations. Marriott here I come!

I have been trying to make a booking via the app and via the website for two days, using my iPhone or my laptop. Nothing works, I keep getting error messages. You don’t want my business, I’ll book with another hotel chain that understands technology.

No matter what I do, I can’t login my password and login credentials work just fine on a browser both on my computer and on my phone but when I try and use the app, it will not work

Had to delete the app to check in online. No way to link the app to my stay despite using the same email.

It is almost the WORST hotel booking apps. Can not save the bank info and hardly to use it for booking.

Need urgent management of spa and sauna to ensure standard and quality service and hygiene environment

The price on the app didn’t provide all the fees. Besides the common city and state taxes there was also a destination fee. That looks pretty much an adder to the room rate.

Constantly have to relog in and reset password. Not very useful.

Is good for booking however doesn’t provide digital key so that one can bypass checking in. This is a standard option in competitive hotel apps. For someone like me that is in hotels 3 days a week it’s an unnecessary time waster to go through a line and person to obtain a key.

Checked into Hyatt House Harry Hines. Bathroom in bad shape. Faucet loose, floor tile loose, shower door handle loose…..asked front desk to fix but nothing was done when I returned late from work.

I can’t even sign into the app to book a hotel

This is the first app that ever asked me this. I do not want to upgrade my i0S

You password forget system has been broken for a week. Can’t change password. Poor.

I added a reservation. The app said it was added. Then it doesn’t show up in the ‘my stays’ tab. You try to add it again and it asks you to call a phone number for help. Waste of time.

Preventing pasting of your long account number is a joke. How are you expecting people to even login? If you want to see how to do it right, have a look at the Hilton Rewatds app.

Need an iPad version

From a great app it was up until a month or so ago, it is now a disaster as almost nothing in it works. Sad, and a very poor reflection of Hyatt otherwise excellent brand.

Just like the new loyalty program itself, the app needs to be fixed. The membership card cannot be added to Wallet and you can't scroll down to the bottom while viewing past stays

Login is broken...

The latest version won't let me login to Hyatt passport. Plus the app support link goes to a page WITHOUT any methods to actually contact Hyatt about the app. Really poor implementation.

App keeps crashing since last app refresh to fix crashes! Great hotel chain sadly plagued by IT issues all the way down to the website.

The app is pretty consistent with most of the Hyatt's offerings when I comes to technology. It simply doesn't work.

Crash every time when trying to view reservation.

The user interface is not fully compatible with iOS 7, also under iOS 7.1.2 open "my favorites" will crash the app.

Looks great. But crashes every time I try to make a reservation. Even after hard resets.