Microsoft OneDrive Customer Service

OneDrive automatically backs up my photos, my programming, my Photoshop images, my Excel programmed sheets, my entire portfolio. We pay the $9.99 a month for Office family and we each get a terabyte in backup to our OneDrive and five accounts. This way I can bring my work with me anywhere and either keep working on it or show off my progress to friends or prospective volunteer opportunities. For the more normal person (not a nerd) after you take some photos make sure to open OneDrive to backup to the cloud, and then your home computer; then easily accessed from any device anywhere. There are a lot of data backup programs out there but most aren’t cheap, but for a terabyte for $7.99 or $9.99 (single account Office 365 and family account Office 365 respectively) which comes with Word, Excel, PowerPoint, plenty of other software for anyone. Even without a 365 account, it’s worth using even if to keep your photos safe at home and on the go. Also I’m not a bot or paid advertiser, I just feel like of the options, Microsoft isn’t as evil as most big tech companies, but they’ve been around since I started using pc computers in 1988, so they’re unlikely to go anywhere soon, so your data is safer than some others whom I discovered had corrupted my irreplaceable photos on the cloud when my computer died. At least Microsoft knows how to keep software backed up reliably. Just make sure to open OneDrive to save your photos.

Since One Drive is included in MS Office, one should/have to use it if one has MS Office. The app is stable, but could be much better. So please MS look at these simple ideas to improve the app 1. The Folder path/hierarchy is shown in the top bar as to give an idea where one is currently and not just ‚Files’ as is now the case. 2. The same goes for files. Once a file is open the top line shows the path and the file name. If one has 20 files in one folder one knows emidiatly what file one was in before closing the file to go to the next file and possibly opening the same file again because one does not recollect the previous file name. 3. Please ad the function that one can work on a office document and then safe it to an existing shared folder. For example one team member creat‘s a doc and places it into a shared folder. I then edit this doc and can not directly safe it back into the shared folder. It would be great if all folders shared or not are treated like folders that people who have the permission can use the folder like it would be their own folder. 4. The same as above goes for a new doc one person creates and then what’s to place it into a shared folder. Even so I have found a work around this could be solved much easier through the ‚Move‘ function. Workaround: you have to create on the web interface of one drive a shortcut link of any shared folder to your home folder. Then in the one drive app you can drag any file into the shared folder, depending on your folder complexity this can take a little time, but it works PLEASE look at these simple improvements.

I can’t praise enough OneDrive. I had been using it since the SkyDrive days. Those days were storage heaven. I was able to rack up to 50 gigabytes of free storage. Well, OneDrive came to life and changed things. Some improved and some got canned like the amount of free storage. That is the only reason it I take one star from it. The good stuff it’s what in my opinion, makes OneDrive the number one app for online storage. Easy to sync files across Windows PC and IOS mobile devices. The integration of OneDrive with Windows Personal files can be somehow problematic since by default makes OneDrive upload everything you put on those folders. If you don’t want every file on those folders getting uploaded and take precious space just change the settings on Windows to stop OneDrive to upload the content on those folders. I found less complicated to just create a new folder on the system Desktop and name it “My OneDrive” then create sub-folders for E-books, Pictures, spreadsheets and so on... then drop there everything I want to sync across mobile devices. That way I have more control over what goes into One Drive instead of letting Windows do it for me. Also makes me be more organized with the content I own.

I researched multiple applications to back up all my devices ie phones, lap tops, and desktops. I took the time to compare each detail between all the options available. Given the amount of storage needed and price I chose to go with OneDrive and it was the best decision. I was able to back up information on all my devices and coincidently a few weeks after my Mac book of 12+ years gave me the black screen of death. What would have been a devastating moment of photos and documents that would have been lost turned into a humorous moment knowing nothing was lost aside from the 12+ year old laptop. I was so grateful I had backed up everything to OneDrive because I didn’t loose anything nor did I have to go through the trouble of paying someone to retrieve the data I would have lost. It was all already saved to OneDrive which I can access from anywhere on any device. Do yourself a favor and bite the bullet and get OneDrive! You can thank me later.

UPDATE: still don't have integration in Save to Files, but I'll give back a couple of stars because I can save to both OneDrive accounts Using the OneDrive option out of the Share menu. This method seems more reliable than Save to Files, so some improvement there and not looking back. The method to switch accounts is a little counter-intuitive, but it's definitely there - just took a minute for this impatient reviewer to find it. Still wish I could save directly to SharePoint - that would get the app to 5 stars. Both app and iOS updates recently installed. Had slightly flaky results from "Save to Files" function, but could manage last week to save to either Personal or Work OneDrive accounts. Now, not so much. No OneDrive entries in Save to Files. If I share and select OneDrive, oy the personal account is accessible. Please fix support for Save to Files so that I can reliably copy images, attachments, etc. to OneDrive, OneDrive for Business and connected SharePoint sites. This is basic expected functionality in a cloud storage access app.

OneDrive is my go-to cloud storage system, allowing me to store all of my files online and share them easily among my various devices (PC, iPad and iPhone). My Office 365 subscription gives me 1 TB of storage, more than enough for my needs. The IOS OneDrive app does a good job displaying your files and folders and lets you easily navigate between them. It works especially well with the Office apps, auto-saving your files as you work with them. Two major complaints about the app: 1) If I navigate to a nested folder within my OneDrive folder, switch to a different app and then return to the OneDrive app, it often “resets” to its root folder, forcing me to re-navigate to where I was. This is even more frustrating if I’m viewing one of my files (e.g., a PDF file) within OneDrive. Upon return to OneDrive from another app, the file is closed and I’m back at the root folder, forcing me to reopen the file I was viewing. I have a feeling this is due to limited memory space, but just dumping me out of my current context seems a poor way of handing the memory restriction. 2) OneDrive is not well integrated with IOS or other apps. For example, if I want to save an online PDF file I find while using one of the browser apps (Safari, Chrome, etc.), there’s an option to save it to DropBox but not to OneDrive. I usually end up having to save the file to Dropbox, import it to the Adobe Reader app, save it to OneDrive from there, and delete the copy on Dropbox.

I like One Drive a lot. However, when it’s icon comes up as an option to send or save something into it, it does not provide me an option to create a new folder or to select the folder I would want to send or save my file in. Yes, I can do save it that way but I have to go to “Save to Files” first, then select it as an option - an additional 2 or 3 steps more. Also, if I create a new folder, I am unable to paste a copied set of text into it - I am only allowed to save a file or graphics into it. Apple’s iCloud storage allows me to do all that. Unless you upgrade to include those plus other features more, users like myself would be inclined to eventually move most of our storage to Apple’s iCloud - which is also cheaper than your monthly subscription. This is just a suggestion that you hopefully will take into consideration. I love your Office Suite - it’s the only one that keeps me using One Drive.

Once I started using OneDrive to access my files on multiple devices, I was very satisfied and happy. This has been extremely helpful for me, and for sharing files with others. My frustration is trying to make sense of using OneDrive. It is not very user friendly on instructions. I had to cut files from my primary folders on my computer and paste them in folders on my desktop (or anywhere else), because I could not get the system to only save the files I wanted. You’re supposed to be able to choose which files go to OneDrive, but I still can’t get the system to do that so things like pictures and PDFs, which take a lot of space, have been moved out of My Pictures and My Documents. If you can make sense of how that works, you’ll probably fall in love with this for being able to access files. If you’re concerned about losing files, you can save them directly to OneDrive, as compared to having it on your computer. Good luck and enjoy.

I have been using the app for years and am a paid user, and the only flaw in my mind is the fact that I can't turn off multiple file simultaneous uploads. I upload maybe 200 large files at once, and I want each one to only be uploaded one at a time, like each one taking their turn individually, not 2+ uploads going simultaneously. I don't care that it could be less efficient; I have been making this request for years in feedback and will keep making it until it is implemented. Just make it an option, and people can choose whether they want it. Don't say "oh no one wants that" well literally someone does and the suggestion been passed over for years and will persist in being suggested. I want it, and seems like such an easy-to-implement option. It doesn't even have to be default: just make it a setting to pick from. Enable 1-at-time-only uploading? ✅ Yes.

Have been using for way over ten years. At first on my laptop because that’s mainly where I worked from. Now, of course most things are done on my iPad or phone, and I have never, not one single time had anything lost or gone wrong. If you lose something, look in the recycle bin, which keeps documents for 30 days for instant retrieval. Also, restart your phone, delete the app and reinstall. I’ve never had to do this and docs saved to OneDrive from my iPhone are always readily available when I work on laptop or pad. Or, login from any device in the world and there you have all of your files. So simple. I can’t imagine the negative reviews unless people have just never given it a fair shot, because the probability of me NEVER having a problem, I bet I could fix all the one star reviews with a single device restart.

I actually moved from a Windows phone quite a few years ago and brought this with me. I and most if my family use it on our computers and phones so we can share important information and ideas about upcoming events! I also keep memory notes to myself in various sections which I can share or not as I choose. Great product. It’s gotten much top heavier over the years. It started as a very stramlined note taker that allowed one drive storage and sharing. Loved that! Not so sure I like all the enhancements. And the missing star is also because sometime recently, I assume in an update, or it may be linked to my change on my iPhone to larger type since I am sight impaired? It now doesn’t show a text cursor, and if you hit backspace delete the display jumps quickly to the top if the note and back down before letting you proceed. It’s dizzying and nauseating to say the least. A good product, but getting retired if I need to do much editing.

OneDrive has come a long way over the years, as have the other major players in the game. If you're like me and know you will be using Microsoft 365 Office Applications for the foreseeable future then OneDrive can't be beat in terms of ease of use, cost and compatibility. I am primarily an iOS user (iPad Pro) but my phone is a Samsung Galaxy Note and my work computer OS is Windows. OneDrive works seamlessly between all these devices and operating systems. I frequently open the same spreadsheets on all three devices throughout the day as I travel and it, for the most part, doesn't skip a beat. Now, please don't think it is absolutely perfect and flawless because it is not. The one area where I have run into problems is due to my heavy use between different devices without closing the files beforehand. OneDrive has improved greatly over time but, as an example, if I have a file open (File A) on my PC and edit it without closing it and my PC reboots due to a power failure or whatever I will end up with at least one additional auto-saved file (file B). What compounds the problem for me, due to my heavy use among various devices, is that I will most likely open the file on my iPad and edit it. Keep in mind that if the PC has been shut down or rebooted, OneDrive will now make File A (I'm pretty sure of that but could be File B) available for editing. So I edit the file on my iPad and close it, saving the changes in the process. I will now have yet another version of File A to contend with and it may or may not have other changes from File B incorporated. The process to sort this out would be to compare the files and merge them with the most recent data. Unfortunately this isn't a simple process when there are three or more files to deal with, each with 15 or 20 spreadsheet tabs. Overall, this situation may be universal among cloud drives but I don't know for sure so I included it for full disclosure. I still highly recommend OneDrive and doubt my problems will affect the vast majority of users.

As a user who uses Windows desktop computers and Microsoft office, but also has an iPad and an iPhone, this has been a godsend, however in the update process critical features frequently become broken. Password-protected Microsoft office files can not be opened on OneDrive in iOS, but can on Windows platforms. Unfortunately, when OneDrive is installed, it prohibits launching of a file via the browser based app A workaround to the problem of password-protected documents is using the iOS version of the Microsoft Office app on the iPhone, however iPad users cannot use it unless they have an active subscription to Office 365 because there is a screen size limit for the free version prohibiting use on the iPad. Hoping they fix the broken inability to decrypt/open password-protected file via the iOS OneDrive app. Has been broken for a while now 🙁 UPDATE January 27, 2021: since iOS was updated to version 14.4, this problem is resolved.

So I recently had my phone stolen. I originally thought I had backed up my phone and all the pictures. However, that was not to case . Thanks to oneDrive I was able to recover not only the photos that I had on my cell phone at that time I was also able to see that I had pictures on OneDrive from years ago that I want to. That was Lost. It was such a shock and such a amazing thing to happen out of such a bad situation I’d like to think OneDrive from the bottom of my heart, you have no idea how much does pictures I had never known was backed up meant to me. My mother passed away recently and there were over 50 pictures of me and her backed up through OneDrive, and that’s just something that honestly is priceless to me. This is an amazing app. I give it 100 stars if I could. Thank you for making my memories last forever.

This took me back to Microsoft because it reminded me of how much I like it! Been iOS for years and always just went with those iOS apps. Until i got OneDrive. From there i started exploring the other Microsoft apps. In my opinion the Microsoft apps work better on the iPhone than the IOS apps. It works very well backing up everything from everywhere. Also great to see what i have on my window based desktop right on my IPhone! Also when you want to save space on phone or desktop, automatically takes it off local storage to OneDrive! Not expensive when you subscribe to more space and if you get Microsoft Family with the 360 plan you get to share 6 tb, one for each member. Great app for back up, great app to combine Microsoft with IOS, great in many ways! Keep up the great work!

Who am I to say anything. I’ll say it anyway because of seeing something that I feel All Apps and Corporations either can’t see for 2 reasons: #1 don’t care #2 could careless. I think it's great needing to be shaken twice to start collecting feedback! How long does the device have to be shook or what kind of shake when shaking. Now what about working next on when the User selects to not send Feedback when shaking it will do that regardless if rattled and shaken it will stay Off. Staying Off means it does not turn itself back On like it does on both my Apple iPad and Samsung Tab A. I, so I think it should be by DEFAULT No device should ever send anything. Nothing What So Ever to ANYONE AT ANYTIME WITHOUT THE PERMISSION EVERY TIME BY THE USER MORE SO THE OWNER OF THE DEVICE! Then again I am no one so who am I to say anything in the world of Technology…

This works great for saving everything- documents, pictures, downloads, and videos. It can be set up to upload automatically as you take pictures or videos. It saves things in their own file folders by dates, making it easier to find what your looking for. It saves information about the pictures, videos, and files. I have a 1T so I have more than enough room for anything. You can delete items and if you accidentally delete something you can find it in the trash file & recover it if you need too. I’ve never had any problems with it. I can also access it from any device using the app or the website. This is a great thing to have. Never worry about loosing anything from a virus on computer/laptop/phone because this can be accessed in many ways.

This is the worst app ever and Microsoft is horrible as well. There is no way you can get to live support to answer any questions and the app is totally not user-friendly. I have been trying to figure out a way to empty my recycle bin without manually deleting every single of my hundreds of files that I want to delete to free up storage space and it never happens. I was forced to buy extra storage and yet I still can’t download things or view files. I am totally disgusted with both Microsoft and especially this particular app. Even when I try to type in on a customer support live chat page, nothing happens and my screen is frozen. I cannot express more how disappointed I am in this app and I don’t really understand how Microsoft cannot be ashamed of it.

I gives this a 4 star because if one simple problem. I can’t save my videos. I can save my photos but not my videos. And I can’t edit my videos when I can’t save them. This app is really good for storage. You get extra free storage which can be pretty useful if you don’t have any storage on your pc or no more storage in your photos for phone. And when your saving something it downloads it in a instance. When your transferring data, it only takes a minute or 2. It’s basically icloud but better and you can create albums to organize your photos and videos so you don’t have e to go through them all. This app has saved me multiple times in terms of finding my card number when I needed it since I put everything into a album. You should download this app but please fix the not being able to save videos to your photos

Office 365 is worth the time and money, I remember prior to finding this app I tried to find alternatives and every app I found there were things I did not like. I kept looking and looking and one day I decided to try office 365 and I’m glad I did this package has literally everything you need and it has replaced all of my old heavy usage apps. The most important point in witch I feel this app is worth it is that this frees you from apples ecosystem, I now can work on my IPad and IPhone and use my Microsoft Laptop for work all within the same cloud service Flawlessly, Amazing !

Love having important info at my finger tips

Microsoft OneDrive has a few new stuff. It can recognize people, It can play videos instead of going close all the time, and it can play sideshow. Very good stuff to keep my pictures.

Pretty good overall. Stores all my Word documents. Good job!

I truly love and appreciate everything you do

Replaces Google drive a lot better

Works well Good for quickly getting “private” photos off your devices 👀

It never deletes my files unless I say, doesn’t change timestamps on my documents and others.

Great to have access to all my important stuff on my tablet and phone. Side note…The “shake to send feedback” feature is obnoxious but at least you can turn it off. I’m using a mobile device guys it’s going to shake constantly. What a dumb feature.

If you’re paying for iCloud storage, you might as well get a MS365 subscription with all those useful applications… and have access to 6 TB of space. And what’s more? No more wasted space from duplicate photos shared amongst family. OneDrive auto uploads from your iPhone photos and anyone logged into your MS account gets instant access! Word! You’ll Excel as OneDrive PowerPoints Publishing your photos for all to Access!

I really appreciate Microsoft’s One Drive as it allows me to access ALL my files from ANYWHERE. Fantastic.

This app has always had its faults, but this latest redesign takes the cake for the worst redesign I’ve ever had to use. There’s no longer an option to just take a picture and upload to whatever folder or sharepoint library you’re in. You have to tap +, then tap scan, then swipe over 3 times to photo, then take a picture. On your second picture, the first one finishes uploading, and then blocks you with a permanent stupid blue notification that prevents you from actually tapping the button to finish. You have to X out, take your picture again, then since the notification isn’t there, you can click finish. This is fully interrupting my workflow and a change this drastic should never have been approved! Please give us setup options or preferences so we can eliminate all these stupid options! Including the insane and very easy-to-choose-option to share something you upload with whatever meeting you have on your schedule, regardless if you’re in that meeting or not! These notifications are pointless, seemingly permanent until you change the screen to something else, and are extremely annoying to use! Nobody uses onedrive to interact with meetings or other apps like you’re trying to push because there are other less stupid ways to do all that! We use it for access to storage or uploading files to sharepoint! That’s it! Stop trying to overcomplicate and annoy your users! Whoever approved this should be fired!

I had been having no problems with OneDrive for years. I have it installed on my iMac, iPad, and iPhone so I can have the files on all of them and any work done on one appears on all. Since I have retired, I have not been using it as much, but recently I needed a document that I had put in my Personal Vault. I went to OneDrive on my iPad and there was no Personal Vault. I logged out and logged back in and got the message that my subscription had expired almost a year ago. I know that isn't true and I use OneNote regularly without any subscription issues. So I went to my iMac and used the little icon on the menu bar to go online, still no luck. So I used Safari and logged in online (no issues with subscription when I did this), went to OneDrive and there was my Personal Vault, thank goodness because I had things in there I need. But wait, half of the files were either corrupted or I got a message that I did not have permission to open them. I tried to download them to my computer so I could at least have them in one place. When I tried to open them on my computer the same issues arouse. I could only open about half of them. Needless to say, I wiill not trust this service with my documents anymore. If I weren't so heavily invested in OneNote with recipes and such, I would dump it completely. And I did try to download some of my OneNote files just to see if I could switch to something else. The PDF formating was so jumbled as to make them next to useless. Oh, and if there little help bot can't help, which it couldn't, I could find no way to actually get help from a person.

I have been paying for the different apps after getting this 365 Personal that was supposed to include them all, plus 1 TB of OneDrive. I did that because when I downloaded the OneDrive and Word apps my iPhone prompt me to pay for separate subscriptions. So I thought it was because they were meant to. After months, or probably more than a year I’ve been paying for them and finally realized I was not supposed to do so. The descriptions don’t explain it and the iPhone prompt you to pay. I got just one month worth of refund, but as I try to get my personal subscription back I’ve been having all kinds of issues. I ended up paying for a Basic subscription so I don’t lose all the data from OneDrive while this issue is resolved. So now, I paid for this Office Personal $6.99 and is not working and nowone can help me. I talked to Microsoft and they said they can’t help with subscriptions bought at Apple. In Apple they told to talk to Microsoft. It is infuriating!! I’ve lost so much time trying to solve this. I was supposed to get help from a Support Department this morning and they sent me an email saying they couldn’t reach me. I didn’t even get a text!!! And they want me to reschedule the call again!!! Don’t buy ANITHING from Microsoft in the Apple App Store if you want support from someone in case of an issue.

(March 2026) They went from bad to bottom of the barrel horrible. With photos set to look outside the pictures folder it pulled in everything and gave it current dates. 100s of album art photos are now showing with last month as the date, the gallery only goes back 8 years... but my photos go back 50+. I favorited a photo but it doesn’t show up in the favorited section. Piece of junk! (Original) There is very little use in the photo interface. It does photo recognition but doesn’t search on the names once tagged, and you can't filter or sort so you can't find anything. The memories are beyond random, some are decent, most are junk, and with no organization they are all useless. Tags are insanely useless. They used to"Dad in the pool" in the App features screen images to say finding photos is easy... try that phrase yourself and see what you get. It won't be your dad in a pool, it will be any image that has anything to do with water. Good to access files when I'm away from my computer but you need to know exactly what you're looking for and where it is so you can navigate on the file side. That is the only use. And that honestly is causing more problems than it's worth these days. I'm looking to get away from onedrive because it's making a mess of my data.

It does what it needs to in terms of cloud storage on the iPad. It’s best if you have an office 365 subscription so that you get the 1TB of storage, which is great for me because it allows me to store all my files easily. It could be A LOT BETTER though. First, it does have files app integration which for some reason only allows you to copy files from the iPad to OneDrive, not to simply move them. Second, they say it has multi window support for iPadOS 13 but not really. Each time you try to add another window, you get an error message saying that you can only open a file in another window, not another file browser. Also you are very limited in terms of sort and view options, you can only view files in a list or as icons. When viewing photos and videos with the icon view, you can’t see the file name and can only do so by clicking the info button for each individual file. It would be much better if you had other view options like some sort of cover flow type view or something else. Also, the scan option is nice but it would be really nice if it had an option to scan book/textbook pages.

It’s frustrating that for last several days suddenly my ability to upload documents from my OneDrive folders to any website in chrome browser or in any other apps has stopped working. On my iPhone 16, when I try to select browse, and then select OneDrive, while trying to upload a document such as my resume while applying for a job on a particular website, I get an error saying the content is not available or something of that sort. But I am able to access and upload documents to any website from my Google Drive without any issues. I never had this issue in the past on the same iPhone 16 device of mine. I did try troubleshooting by clearing cache within my OneDrive profile, by resetting my OneDrive syncing, and also by rebooting my iPhone 16 multiple times, but i’m still unable to access and upload any document from my OneDrive to any website on my iPhone 16. I’ve had all kinds of other issues with OneDrive and MS office in general on my iPhone as well as MacBook Air devices, but this is the latest one that’s so frustrating. It seems I can’t rely on OneDrive for a number of reasons. Appreciate your guidance before I give up. Thank you.

I’ve always loved anything with the Microsoft name. I found OneDrive a while back.. A great price for the amount of storage (1 TB) I was sure I wouldn’t fill up, as I had others. I had a couple of issues along the way, but nothing that couldn’t be resolved in a decent amount of time. I had no doubts that Microsoft would keep my personal information secure, as they always have. Unfortunately, I found myself in a situation, where I needed to be able to access a few files, and send elsewhere. Even, after moving it from the “Personal Vault”, It wouldn’t even let me click it to take screenshot. I decided to move these few files to my iCloud, to avoid future issues with this. 5 1/2 hours later… I just started deleting all of my data…each and every file… and will be deleting the account. I do not have copies of the deleted information, as we experienced a horrible situation and lost everything. But, I absolutely refuse to deal with something that causes that much stress and anxiety. Keeping my information secure, is one thing. Keeping it from me, the paying user.. Is entirely another.

I mainly use this app for gaming clips that I record and need to share on to my social media. I’ve tried really hard to like this app but it only gives you 5gb for the free package and then if you want more gb’s you have to upgrade and start paying 6.99 or more (can’t remember how much the last package is) every month. Imo to me that’s not worth it b/c I only use this for gaming clips to save onto my phone like I said. Even though I do have the extra space in my OneDrive, my clips seem to NEVER pop up in my folders even when I’m constantly deleting and moving it back over again to see if it will appear. I just find it very frustrating to have to deal with that especially when I still have space and idk, the app just seems to process really slow most times. If I could find a better and easier app for something like this, I’d uninstall this one in a heartbeat. Business wise I can’t speak my opinion on it if you’re specifically using it for that. I’m assuming if you upgrade to the “higher” packages you may have a better experience, I have no idea but I personally don’t like OneDrive at all.

Your files will be moved. Most of the links any of your programs need will be lost. The 2 reasons I have seen: (1) when it moved a documents folder to online, it ran out of storage space. Only two of 5 subfolders were available online. Excel could not find the documents that were moved to a Temporary One Drive folder on my C:drive. Even as my computers Administrator, I was not allowed access to the documents! (2). Third party applications like Ultrafractal, Photofusion, Photoshop, Illustrator, ...etc. could not locate saved files or templates or albums! Trying to uninstall One Drive was a big mistake since they changed User permissions! The One Drive support team helped me recover my lost files and I can now recreate artwork, correct photographs, find formulas in my excel worksheets...etc. However, One Drive’s file relocations continue to haunt me as I discover other programs that are no longer linked to originating software. On a side note, now that France is taxing online service providers, maybe someone at Microsoft will see online service as the new source of income for local, state and federal that, no doubt, legislators will never give up trying to get their fair share of.

I’m basically giving the same reasons for a bad review that Acechad2021 has given. This app has been part of my workflow for the last few years, in which I scan incoming check payments directly to the appropriate OneDrive folder, with an appropriate name. The previous interface was streamline to some extent (with one missing piece); this is less so, so it gets a low rating. As “Ace” pointed out, it doesn’t seem to remember what folder I am saving to from one scan to the next, even though I pre-selected it before scanning. Then, when scanning, it creates its own filename, which I will never use, so I have to click “Rename,” which opens a text area to change the current name, which is not highlighted/selected. So first I have to select the name given to the file and delete that, then enter my name, and select the folder. Based strictly on number of taps, this app is worse than its predecessor, and I don’t see any area where it is better. Hopefully it will crash less frequently, which I will find out over time.

Our digital health company just transitioned to OneDrive from Box for cloud storage. We spend a ton of time in the field, so having access to user guides, service docs on-the-go is critical. Amongst a vast library of languages and complex product lines, finding the right document at the right time can be difficult with the OneDrive app currently. The length of the title of documents displayed in the app is very short. It makes it impossible to differentiate different document by revision number and language (short of opening up multiple documents and waiting for them to download over a weak Guest hospital wifi connection). -Wish this app took after the Box app, that reveals longer titles when the iPhone is in landscape mode. -need a way to see the FULL title of a document -There also needs to be a way to view the Another critical feature missing is “View Containing Folder” of a document found using the search bar.

Holy **** where do I start?! I’ve been paying 6.99 a month for years!! I always have loved this app to store photos and videos in and not having to worry BUT NOW I CANCELLED my subscription! Hopefully getting a refund soon! When I log in to my account it tells me I’m under the 5gb plan which I have NEVER been under I have also always payed for the extra storage, (6.99 a month) so I made sure the money came out of my account and there was no issues. Once I was able to verify the money had been taken out I did an online chat which was NO HELP! (Save your time!) I explained how when I logged into the app it was only giving me access to the free features and that I had spent money on the premium version and wasn’t being compensated for the in app purchase of 6.99 subscription per month. The response I got was literally as if a child was helping me, he had no idea how to fix my problem and tbh I don’t think he even cared. I had sent screenshots to explain and show what was happening and do you know what they said?! Remember I contacted this app about THERE problem, and they told me to contact Apple for an issue with Apple subscriptions, reluctantly (hate having to explain the issue over and over) I did! I was on the phone with Apple for over an hour for them to tell me to contact the developer and wait. SO LET ME GET THIS STRAIGHT?! I contacted the app directly who told me to contact Apple to basically email the app developer it seems like a run around to me! I pay money for an app to WORK! Not be told to contact 3 separate people and waste hours.. SMH I will NEVER COME BACK TO THIS APP! It was great but if you have any issues you would probably have better luck getting water in a dessert then them fixing your problem. Taking my money and business else where I never usually write reviews but this one has me sooo heated.

For the last two years I have submitted feedback and notices to the OneDrive team, sent a UserVoice, and posted in the r/OneDrive reddit. All ignored. Camera upload is broken. It works until it doesn’t, gets stuck on “setting things up” and flat out stalls on most videos/images. When it works, it’s nice. But that’s rare. I hate to be critical of the app, but this is beyond ridiculous. Camera upload is a critical feature that is surprising they haven’t spent more addressing. I’ve experienced problems with camera upload on iPad 2, iPhone 6, iPhone 6S, iPhone 7 and iOS 11, iOS 12, and the iOS 13 beta. I’ve had problems over fiber 1000mps upload connection and 4G LTE. The competitors (AMZN and GOOG) apps work perfectly fine. Please Microsoft, fix this app. Good luck streaming videos from OneDrive with you have greater than 1 TB of filled stored, 40,000+ files. The app just won’t load. Unfortunately this is the case for my account. No videos load and the overall performance is sluggish under heavy load of files. It can’t handle fast searches when you have libraries of >1,000 small files.

Came with a new pc I bought. It caused so many problems. Files being relocated or disappearing. Files becoming corrupted or unable to open. I uninstalled it and it wiped my pc clean of some very important files I can never get back. Even after logging online in or redownloading the program couldn’t bring my files back because it didn’t save any thing. I had projects that took months to build. Luckily I had other back ups but unfortunately I should have saved there too because this is very unreliable. I don’t have to start from scratch but have to rebuild my art digital art and mod projects I’ve been working on because this deleted the progress. Sadly my games that were not online lost all progress. My games and programs had to be reinstalled. I got rid of it for a while and have had zero problems since. No more disappearing or corrupted files. This app has done nothing but make me angry and frustrated. There are more reliable ways to save and back up available that don’t come with added problems. I will never use this again.

There are so many steps, hidden screens/links, muscle memory, phone calls to ask people how to do it, failed attempts, things lost due to cloud connectivity, Etc. etc. etc. I hope I catch on quick because productivity is important to me. I don’t want to be the public employee that spends all his time on the computer and doesn’t get any actual work done. This is getting better to some extent, However it takes an in ordinate amount of time to get the process down. It is like no other program, filing system, Or other programs. I assume the goal is to store things in the cloud, paperless Lee and make it easy for managers to review my work. Since my work is scrutinized, When I do it I like to be able to put my hands on a copy of it. With the cloud there is no assurance that the connectivity will be good and the document will be saved versus lost. So I end up saving it in three or four places in hopes of finding it again but when updates are made to it it doesn’t seem that I can find the document that I was working on in the past this will take more time more effort and maybe there is some training available? So until it becomes easy, I do it often enough, I take time off of fieldwork to go into the office to do training, or I want to spend more of my personal time looking at screens in typing on miscellaneous devices I am just going to put in my required time in theAllotment given and hope for the best. Keep trying at your end to make it simple stupid or keep it simple stupid Good luck!

I’m trying not to give Microsoft OneDrive a bad review, but I can’t use it to know if it’s worthwhile. Logging on, then scrolling through the pages quickly brings me to an advertisement for Premium OneDrive services, including a 7 day free trial to Microsoft Office 365. There is a little X in the upper right corner to cluck on and close the advertisement, but it doesn’t function! I can’t go backwards and I can’t go forward — unless I want to read the Terms of Service or Sign up for a monthly subscription! Finally, I gave up trying to delete the page which was preventing me from moving forward and actually using the app. I signed up for the Premium Service making a mental note to cancel my subscription before my 7 day trial expired and they started debuting me for $6.99 every month. The next time I opened the app I was confronted with same same advertisement, even though I had already signed up for it. BOTTOM LINE: Attention Microsoft! Either fix your ad so I can click out of it, or delete it from the OneDrive app!!! This doesn’t help me want to use Microsoft products!!!

While this app is a great idea, it’s turned out to be more trouble than it’s worth. I can’t adjust the share to view instead of edit. And since OneDrive has not fixed the previous issues that I’ve contacted them about, it’s actually a useless tool on my phone. In order to share files for others to listen or read, they have to sign in to Microsoft even though I had the setting to anyone can view and they didn’t have to sign in. Others that I’ve shared to simply cannot listen to the recording. I’ve been told that it must be their internet but I can send the same recording from a different platform and they can play it or read it. So I have to go onto the web in order to share anything from OneDrive in hopes that the ones I share it with can actually open it and listen to it. So having it on my desktop or the app on my phone is not worth it as I have to go onto the web anyway to do anything and everything. So, a good idea, but not as yet user friendly.

Just don’t. Avoid this entire platform if you still have time. In my experience this is not a good small business service personal. You literally need a part time / full time IT department constantly troubleshooting issues, resolving issues, and simply making sure to keep up with all of the support messages. It’s horrible. Not transparent, improper syncin, not friendly to sync with third party systems (like our design software). Etc. I’m begging you seek alternatives. Google Drive has always been great to me. I still use them and I would honestly no longer be in business if it wasn’t that I kept using Google. It all started me with getting forced into when using Godaddy. I’m telling you… use wix, or something that allows you integrate google suite. I wouldn’t wish the issues I experienced and continue to experience (I have to pick and choose my battles). I’m not trying to complain or be a cryer about it. I take responsibility and have full intentions of moving. But I’m a small business, it can’t happen overnight. Please. Just don’t.

I have two Onedrives, one for personal and one for another purpose that needs to be jeo separate. I this app I can only access one or the other by having to sign out and back in every single time. Microsoft Office apps on the other hand can juggle my two OneDrives in parallel no problem - how is that possible that the dedicated app is still not able to do that..?? Also, I can go to Share > Copy Link, and for a moment I get a notification that says "Anyone with this link can edit this item" - why is the less safe option of letting others change my files the default..? It should be Read-Only by default, and controlling it should be possible the moment I share, not in a separate second step via Details. But even then, I cannot Read-Only share a file anyone who has the link - my most common scenario. I can only edit-share with everyone, and read-only can only be shared with specific people - how stupid a design is that!?! [Update Fall 2021 - all above described issues unchanged. Ridiculous shortcomings.]

This application has lost sync with the cloud 4 times in the last 2 years. Loss of sync has happened when the file was closing but the application was unable to complete the upload. It has also happened spontaneously during a session. When it loses sync, it goes into an endless sync loop and begins to create a whole new root directory for all of your files (in my case up to 50GB of files) and places files randomly into subdirectories, some in the new file tree and some in the old and some into both. There is no way to tell which is the most current version or which are duplicates other than to go folder by folder and compare file sizes and dates. Each time this has happened, I have had to hire an IT tech to stop the sync looping and then it has taken me days to reorganize my files into the correct folders and eliminate duplicates. Microsoft does not provide phone support for this app and email support takes days to get a response and all they do is email you the same information you can obtain from Microsoft community bulletin boards. This is a SHAMEFULLY DEFECTIVE product and should not be used in any important application. I have removed all critical data from the OneDrive server and keep a local backup of the few files I have left on the server. I am not a technical novice; I am a Chief Engineer (electrical) for a major defense electronics corporation. I have led major software product developments and I assure you a product like this would not be released until these glaring defects were fixed. These problems have been reported on various community bulletin boards for more than 5 years. I do not recommend this product for corporate use or any personal use that requires access to any significant quantity of data. You will lose significant time and expense recovering your data when It inevitably crashes.

I use this app for mainly one function. I take photos while onsite for various projects for work and organize them into a folder with the date. With the latest update there has been an increase in deficiencies. At first the upload from phone option was randomly arranging the order of my photos instead of showing them chronologically without the option to change it. so it fairly tedious to scroll through and find specific images that belonged to the proper project. Once I was on my computer I found that all the photos I uploaded for a few particular folders where not there, I thought maybe there was a syncing issue. But, to my surprise it had actually just dumped 50 photos form various folders into the main “Photos” Now, today I have found myself not being able to select any new photos to upload as once i select the images I want to allow the app to use, they all appear as black

My review is based on my usage and use cases, which is mostly using iPad as productivity and office machine, specifically the most two apps I am using are MS Outlook and MS OneDrive, aside from the many useful features the OneDrive has that makes my daily work more fun and easy, but it still need bug fixes and improvements to support the new iPadOS features! Like for instance if I need to save attachment from outlook (for example PDF file), I can’t simply drag from Outlook and drop it to OneDrive (although it works vice versa!), I have to select file by file save it through a long processes (Peres and hold the attached net, select the destination and click save) and this should repeat for every file I want to save, I can not select all files in specific email and save them in one processes, I have to do that one by one! Drag and drop feature could have solved all these challenge. Please update OneDrive to be compatible with new iPadOS 14 features.

Weekly problems with failures to delete files; failure to move files; app spontaneously shutting down; in the middle of work. 3 weeks ago Microsoft stopped accepting my 2FA (got fixed 6/28; then stopped working again 6/29). Today OneDrive let me log in online, but app said my account did NOT exist. I finally logged in & my work files have 5 copies of everything. The time to clean this up to get paid by my job just took 5x longer thanks to Microsoft, which means what I can bill is now 1/5th. I finally purchased an external drive to get my files off this platform (holding 2 decades of work). The app is a nightmare & has cost me time & lost income the last some years. Microsoft has not fixed it. I spoke to an agent at an FBI field office and he asked me where was the incident report from Microsoft. I said they gave me a case number but no incident report. He told me they should have done that, and fixed my account, and the bug. I cannot wait to get my files off this platform. My cases have involved Bad Actors adding their emails to my account and logins from IPs in regions of the country. Microsoft refuses to secure my account; which the Federal Agent told me that Microsoft is usually responsive. In my case; no. I don’t know why they’re not prosecuting bad actors; not responding to customers according to protocol per FBI; allowing so many bugs to exist. Back in the 1990s Microsoft sued Harmony for breaking apart their software and selling it in pieces which could be modified. One of my forensic reports discovered one of those bad actors and I filed in court against that actor in California. I don’t know why Microsoft is not more aggressive against known Bad Actors who give their product a bad name; or fixing the bugs that exist with their apps; or securing paying customer accounts. It very annoying. Negative ROI. Waste of time, resources, funds.

If there’s anything you’d want most in a cloud storage/backup/sync service, it would be reliability. On that score, OneDrive fails in ways I’ve never experienced with Google Drive, Box or Dropbox (I use all 4). First, the iOS app constantly crashes. You open a directory to browse and it either crashes or fails to load. The bugs don’t stop there. Sort by date and for the most part it works, but there will be random files at the top (newest) that don’t belong, often more than a year old. Second, the app doesn’t sync in the background. You might think that you could use OneDrive instead of paying for iCloud to sync your photos. But with iCloud your photos always sync; no need to worry. With OneDrive you have to open the app to the photos tab before they sync. So all those great photos you took on vacation you thought were automatically syncing weren’t. Finally, the Windows PC version suffers from the same unreliability. Random files don’t sync, especially Microsoft Visio files. The app will pause itself without warning, something you’ll only find out days later when an important file is out of date. You’ll put the icon in your always-visible taskbar icons to make sure you’re warned of issues, and on the next upgrade it reverts to hiding in the extra icons pulldown. Most of the time OneDrive works. But when it doesn’t, it won’t be expected, it won’t warn you, and you’ll be as frustrated as I am.

Something terrible has happened to OneDrive. It used to be an easy to use and rock-solid cloud storage service for iOS devices, but over the last year several key features have broken and have not been fixed. Examples: try renaming a file. It doesn’t rename, and if you browse to it under the old filename it says “0 kB” and won’t open. However, if you search under the new name, you will see it (listed with the old name) and can open it from the search list. Another bug is when you save an email attachment to OneDrive, it saves two files, one with the name you gave it (which won’t open) and another with a date and time stamp (which will open). If you delete one, it deletes them both. It appears that it may be fixed now, but it took a year for MS to address it. I can only conclude that MS’s products for iOS have a low priority, or that MS has simply become another overgrown, poorly performing bureaucracy.

A great start and is stable. A few items to note are that while it supports the Personal Vault storage, you cannot edit files stored there within their native apps like Excel etc. you have to move the files out of the vault to edit! It kind of defeats the purpose as it is then only useful to store legacy items vs. sensitive files you use routinely. If this can be enhanced to allow for editing of files in personal Vault it would be fantastic! The user interface is also a bit clunky. It does not allow you to default the view to more traditional list type views, instead it always opens to a screen with large folders that have the file names cut off. There is Lao no ability to sort by name, date etc. Small enhancements like this could make the app ideal but the Personal Vault item above is key, a. Great feature that is largely unusable for current files. Please consider this enhancement!

A while ago, OneDrive could open any Office documents directly from the app for the general purpose of viewing. During an update, they removed that feature and made you download Word, Excel, and PowerPoint to view it to promote these Office apps. This is seriously corrupt and I want OneDrive to be able to view documents without having to download other apps. I would still be fine with Office if they work nicely and smoothly. Office apps are buggy, glitchy and they have multiple errors that I hate, like automatically editing a Read Only word doc. I think Microsoft knows this and has the ability to fix it perfectly, but they are just toning down the app on iOS to make it feel worse than on Windows. Onedrive and the Office suite used to be pretty good and not buggy at all, but recent efforts have made them near unusable, with new interface and crappy scrolling. If Microsoft does not fix this ASAP, I will stop using Office and OneDrive on my iPhone and tell everyone of your dirty practices.

I use this app pretty much constantly and I am very disappointed with the update. The classic app was way more convenient and easier to use. Please bring back the classic form and application. It was easier to take and move photos and files, and if I had to go back to the homepage, I could click the “home” button and go there immediately. With the new form, you have to back out of every subsequent folder. I have some folders that are 9 or 10 folders deep, and this is tedious and annoying. If nothing else, please go back to allowing for “photos” with the camera, instead of scan, and change the “home” button function back. Also, not sure why a banner keeps popping up every time I take a pic to share it with what’s currently on my outlook schedule. I accidentally click on that constantly when I’m trying to take photos in succession, and it messes everything up… very frustrating.

The amount of trouble one has to go through to completely remove one drive from a windows computer is insane. I’ve messed up an entire install of windows because if you don’t do it just right it leaves things broken. All I wanted to do was send my pictures from my phone to documents. 2 hours later……still fooling with one drive. This should be as simple as a checkbox….want one drive on your system? NO THANK YOU! Another hour later…..still resetting my pc because now it didn’t install correctly. All of this to remove one drive? Just so I can point my documents folder to the correct location. This application is a virus!!! If the only way for you to get people to use your product is to force them and make it almost impossible to stop….its shady business. What else should we expect though from Microsoft though right? It shouldn’t take over an hour turning off all the dumb, privacy invading, time wasting, BLOATWARE that comes with windows.

Doesn’t allow you to do basic thing like saving whole folders of pictures, nor does it have a SELECT ALL feature. So if you want to save 1000 of your pictures into you iPhone, you have to do 1000 clicks - it won’t even work like in iOS Photos where you can click on first picture and drag your finger down and select the rest. Also, it GRATUITOUSLY tries to replicate Apple Photo Memories and it shoves them right in the main section and sometimes are inappropriate pictures and there’s no way to turn it off. It also forcibly shows all your recent files - again, some are not things that should be visible and you can’t customize this page. I had seen a setting that I thought would turn off the stupid memories, but it’s back on. Logged on the web and found a setting that supposedly turns FOR YOU off, but it’s still there in the despite login out and back in. Microsoft, if you are going to imitate Apple, at least do it the same or better, not a half way version.

Updated to now not be able to see my files upload just a countdown of the number of files i chose. I need to have an idea of how far along big files are because the freaking app won’t upload in the background!!! Why the changes when it was such a superior app before ? Sorting capabilities are reduced & don’t reliable even work-why is sort by recently added gone? That was so helpful...time stamp on video thumbs is GONE-what a huge pain in the app to have to open each file to view the length .... app freezes a lot during multiple different processes...sharing is convoluted and almost impossible to unshare reliably......selecting multiple images is difficult..btw the date and time found in the info of a file is usually off by about 2 hours....I’m very disappointed & probably going to cancel my subscription... On top of all that now the time & date are randomly changing on older photos when new photos are uploaded

I have been using OneDrive because it was THE BEST for marking up PDFs. But with the recent update the markup tools were drastically reduced; what happened?!? Please fix!!!

This app was (mostly) great until this weeks update. A moderate occurrence of crashes but saved work was always retrievable. The annotate button/options for PDFs seems to have been removed and Microsoft support has been appalling. I am a Bachelors student and have always used onedrive to store all my documents and to take in-class notes on all the lecture PDFs. Aside from the issue of the annotation feature being unavailable without prior notice, the responses from support have been unbelievably nonspecific. It is as if there is not a real person on the receiving end of my concerns and I am receiving replies from an automated bank of responses (ha. ha.). Very disappointed.

Photo tab will display any photos from your entire OneDrive... including project photos etc.

I don't understand why I am not able to see spotlight search results from OneDrive. Is this feature available with OneDrive?

This app is great and was great until this new recent camera update. Before I could take a photo of a document and edit it by rotating it, delete a specific one in the order I had of multiple documents. Even use flash to take pics of the document. But recently it doesn’t allow flash, no rotating, and doesn’t allow me to delete a specific one in the order so if 1 of the document is in landscape and I want to make it portrait, which I can’t, I have to delete the whole thing and restart. Please return this to the old camera style!!

Once again Microsoft has no respect of it’s users privacy. This is a cloud backup solution, yet it’s asking for constant 24/7 GPS location data. This application has no business getting this information. Not only this is a flagrant breach of trust and violation of user privacy, this also drains the battery of my phone at an exponential speed.

OMG... Microsoft... you broke the OneDrive PDF editor. Please put it back to the way it was. The new ribbon and more specifically the pen function is horrible doesn’t work properly. When you draw something and then move around the drawing rotates. I am so frustrated....! Please fix it... I love the one drive PDF app and I want to continue using it. iPad Pro version. Help

Try using the Apple Pencil to highlight a PDF document. It won’t work properly and will start moving around where you place the tip of the Pencil. That’s a big disappointment for anyone that wants to use this for higher learning or at work. Also, doesn’t save the last page viewed when closing a PDF file. If you close a PDF file after reading up to page 20, close and reopen, it opens on page 1.

It used to be far more easier to direct take photos from the apps and a upload it to the selected folders. The ease of getting the items uploaded is gone. Interface is getting messed up complex.

The new update is SO bad… It takes all the time in the world to scan my things. Just to see the documents takes long. Terrible update.

Latest redesign is horrible. Laggy and slow to execute and refresh. Where did file multi-select go? It was great before but at least it was there; seems to be totally gone now. Wish it was easier to uninstall and go back to a prior version.

Files do not load after update

Depuis la dernière mise à jour, l’application est tellement lente que je suis incapable d’ouvrir mes documents. C’est vraiment désagréable puisque j’utilise OneDrive à tous les jours, que ce soit au travail ou à la maison.

Ever since the latest update, this app has become utterly unreliable and unusable. This is a great inconvenience to my business seeing as I use it daily. Slow loading times, not showing folders that were created, and simply just not reliable.

Camera backup never work, New photos can’t be added to OneDrive

Forced to use it since we are on Microsoft 365. But the phone app is constantly breaking and not syncing properly. The search function is awful and not user friendly. The app in general has a lot of glitches and issues

La nouvelle mise à jour est affreuse, quand tu numérises tu ne peux plus donner un nom au fichier de plus il tu change de dossier

I don’t understand why they change how you can make a PDF with the app… now you can’t change the name of the files… you can’t have a prefered folder so you need to scroll down and find the right folder each time… it is now 0 useful.

Update is garbage. Unable to use folders offline. Syncing issues with IOS for shared files

It takes a few minutes to see my files list, and I don’t have that many things, mostly pdf and word/excel docs. It’s slow ans BAD. Update are supposed to make things better, did you guys tested it before pushing it live ?! We need a corrective ASAP

Super convenient app, amazing for on the fly document archiving right on your phone, but they changed one small thing that makes a significant impact on the convenience and efficiency… you can no longer name your scans/files before saving them within your various folders. It basically adds an additional step to go in after the fact, find the file and then rename it manually. Before the latest update, this was not an issue. Please update the app to allow file names at the time of scanning!

Newest update absolutely ruined the scan feature, I’m going to have to find a different app now.

Please change the app back to allow documents to be dragged and moved. Now I can’t move anything in shared files to other shared files only my own files. Defeats one of the mail purposes for having the app.

Used to work fine, new update doesn’t work at all

Cannot rename files, creating a new word file gives it a useless name (document_year_month_day); cannot delete files. Trying to access files in Files app, instead of here, results in issues that brick the files app until this app is uninstalled; and creates phantom files that are unusable, and cannot be deleted (0KB files that are treated as existing, but seem otherwise completely corrupted).

After the recent update, they tried to modernize the interface, but in the process, they moved some features around, which may take some time to get used to. However, here’s the frustrating part: I used to scan items directly from the folder I was in, but now, every time I scan something, I have to navigate back to the folder when saving the scan. To make matters worse, I can no longer rename the scanned item directly; instead, I have to save it first, then manually select and rename it. Overall, it’s an inefficient and frustrating experience.

Lacks basic features like copy pasting files or duplicating files. Punishes users for using the service.

You took away my storage overnight. Now I can’t receive any emails. You just made me delete 5 years of memories. Definitely never using anything you are part of ever again in my life. I would sue you if I could you are a scam. I have never been so mad in my life.

Absolute trash, complete waste of time, what kind of major app doesn’t have a select all button ? Automatically uploads 800 photos maxes my storage and i have to delete them one by one ? Then again in my recycling bin. Big. Dookie.

Terrible!!! Makes several copies of pictures taking up space! Can’t upload to clean up my phone etc. Garbage!!!

Won’t allow you to edit and save files in the app. Just view them. If you want to store pictures its fine but document management is severely lacking, even with Office installed

It only shows the files I already had on my onedrive when I first opened the app, months ago. Everything that I have updated/added on another device since doesn’t appear. It’s just not there, I have tried to tell it to update, I am connected to the wifi and it just doesn’t update. Makes the whole app pretty useless.

Needs a empty recycling bin button instead of having to manually select every item in the recycle bin to delete

I don’t want all my pictures taken during the day to be transferred to OneDrive. I need to be able to select a bunch and delete them. I don’t want every piece of garbage to be stored. Some of them I just need temporarily. Maybe it is possible to select many at the same time but it’s not easy to figure this out. So for now I delete them piece by piece and it is annoying.

I hit on One Drive, but it only takes me to my latest photos! I’m thinking that it should take me to where the One Drive photos are located. Please help! Thanks!

Storage is filled in days, Constantly having to delete to make more room 🙄 I miss when you used to be able to just send these pics & videos through email on the computer. Now they’ve made it so email can’t handle any sort of file without needing to use OneDrive 😑

For those who using the Windows OS on their desktop, laptop or other device, this service allows users to add files and folders and make them available on any other device(s) with this app installed. Folders can have multiple levels of sub-folders without issue. The number of files in a folder is only limited by the size of the drive space you have. If you store pictures in multiple folders on your OneDrive, the app can show them in a "Photos" folder. This works much like Apple's Photos app by grouping images by date and categorizing them by place and content. A can't speak to the efficacy of this part of the app as it's not something that I use. I have used OneDrive (and the same app with previous names) for about a decade. There have been issues as with all apps, but glitches are few and soon fixed.

Hard to believe someone thought it ok to make saving my files to my device a subscription based service. I may need to look for a different option this is just stupid. Microsoft has completely lost their connection with reality.

I use Mac/ Apple products. I create Excel spreadsheets for tracking my budget on my MacBook and have OneDrive and all of the other Microsoft apps, including Excel on my iPad and iPhone. The problem is, after making adjustments to the files on my MacBook and saving them they only sometimes reflect on my phone and iPad. I keep having to delete all files, add them again and sign out and back in on all devices. It’s incredibly annoying and starting to become obvious it isn’t worth the cost.