CARFAX - New & Used Cars Customer Service
- CARFAX - New & Used Cars Customer Service
- CARFAX - New & Used Cars App Comments & Reviews (2026)
- CARFAX - New & Used Cars iPhone Images
- CARFAX - New & Used Cars iPad Images
Shop for new, used and certified pre-owned cars near you with the convenience of an app and the confidence of CARFAX!
App Features
• All used car listings include a free CARFAX Vehicle History Report.
• Save your favorites — get alerts when the price drops!
• See how CARFAX calculates the value of a car based on its history.
• Listings include photos, top features, mileage, and more!
• Find exactly what you want with filtered searches and sorting.
• Easily compare listings.
• See the price history of the cars you’re interested in.
• Read dealership reviews from actual customers.
• See if the car you want is still available, directly in the app!
Download the CARFAX app for these great features — and more!
CARFAX Confidence
Millions of people trust CARFAX each year because we have the most comprehensive database of vehicle history information in North America. With more than 151,000 data sources and over 35 billion records, you can trust a CARFAX Vehicle History Report to tell you key details you’ll want to know about a used car before you buy it.
CARFAX Reports include information such as:
• Reported accidents and damage, including severity and the point of impact.
• If the car’s airbags have ever been deployed, if there’s been flood damage or other potential issues.
• How many owners the car has had in its lifetime and what it was used for.
• A history of odometer readings.
• Title information, including if it’s been salvaged, junked, or declared a lemon.
• A vehicle’s service history.
• State emissions and inspection results.
CARFAX - New & Used Cars App Comments & Reviews
CARFAX - New & Used Cars Positive Reviews
Missing important functionality that website hasUpdated Review: Developers have already fixed the one major issue I had with the app, that’s amazing service. Who ever they hired to make this app is doing a great job. Thank you! Older Review: Nice responsive app, feels like the website. A 2-star is a harsh rating given how clean this is but I’m hoping it will get the developers attention so they can address this one small issue. 🐛Bug Report🐛 Description: When visiting my favorites list for a used vehicle, I cannot highlight text to copy from the vehicles details page but I can from the web app. This seems like an easy fix, if you can correct this I will bump up my review. I like to copy/paste the VIN to get additional details about vehicles / quickly find them on the dealers site. Device: iPhone 11 Pro Max Platform: iOS 14.3 ✅Feature Requests - Nice to haves ✅ 1) It would be great if I could write notes about a favorited vehicle. I have to export the listings to a spreadsheet for note taking capability which is a shame. It’s very useful when your trying to narrow down a search. 2) It would be great if you had a “not interested” selection so I could forever block certain vehicles from appearing in future searches. I’ve seen this implemented on some realtor sites / apps. It’s a rare but awesome feature..Version: 5.13.0
The App Does its Job Very Effectively!Prior to having to buy a used car for the first time, I had seen advertisements for Carfax and thus knew about their website. So, when it came time to sell my current car and search for another used car, I turned to Carfax and found their mobile app to be very useful! The search filters and vehicle history reports provided through the Carfax mobile app greatly aided me in my search for a used car. Furthermore, the ability to mark specific vehicle listings that I was interested in, as well as the automatic Carfax recommendations added an extra sense of convenience. I ultimately ended up finding the car I was looking for after researching the vehicles that I was considering, and I’m quite satisfied with my purchase..Version: 5.16.0
TRUST & RELIABILITYI have come to always trust and count on the information that is provided by CF - I use it all of the time to gather facts of a vehicle as much as possible at least at 90% of my decision on a vehicle purchase is influenced by the report from CF - Why you may ask?.. every time I’ve taken my vehicles for service, maintenance and repairs it’s reported to car fax including oil changes at my local service provider. It’s that simple a report is generated and it’s valuable information in order to make a sound and smart decision on buying a car. I HIGHLY RECOMMEND always using CAR FAX if it’s just for information purposes to be more secure in your buying decisions. I have come to rely and trust CAR FAX for their integrity and honesty to provide me the tools to make a very important financial decision..Version: 6.26.0
Search engine incapable of selecting multiple criteriaWhen searching for a used car, whatever route I take (body type search, make/model search) I run into issues. Specifically when trying to adjust the filters. Every time I adjust price, mileage or features, really anything that you could, I am met with a error message stating that my search is invalid and I must adjust the criteria. This doesn’t just happen to me selecting multiple criteria possible, this happens even when I adjust just one of the many criteria that can be adjusted. Although the other features on this app remain a invaluable assets, searching for a car is practically useless here..Version: 5.32.0
Great app, one issueI love this app but there is one issue that needs solving. A few updates ago I’ve noticed when I swipe out of the app in the middle of a car search (for example I go to reply to a text) once I go back to the app the results go back to the top of the list. This is very frustrating as if I’m looking through hundreds of cars and I go to reply to a text I come back and I have to scroll for awhile to get back to where I was on the list. Please fix this, I tried to find a way to report it but apparently it only lets you report purchases that have gone wrong. If you see this email CARFAX please put the app back to the way it was and fix this glitch so I don’t have to scroll for miles to get back to where I was if I click out of the app..Version: 6.3.0
Good appIv been needing a new to me truck and the one iv been wanting is really hard to find with and without the options I want, I really love the amount of search filters and there actually very helpful, especially when your trying to find the perfect truck, I also like how you can sign up for price drop alerts, but there are a few issues that are pretty aggravating such as some of the adds are all blown up where you can’t see any of the information about the vehicle, the other problem is one that I don’t know if Carfax can do anything about or not but it’s really annoying to see a truck listed for sale that was sold a week before ! The problem with the sold trucks still being shown for weeks after they sale is why I only gave 3 stars.Version: 6.24.0
The BEST way to find a carI got in an accident recently, and had to buy a car on my own and i had no idea where to start. i came across Carfax and decided to give it a try. best decision of my life!! my favorite part about carfax is that you can know you are getting a good value for your car, and literally every detail about it, from whether it has bluetooth to the date of the last oil change. also i love all the filters you can put on your search so you can see exactly the type of cars your looking for! carfax helped me find a car that i love! if i ever need to buy a car again i know where i’m going, and i would highly recommend it for ANYONE who is looking for a car..Version: 5.6.1
Hands Down, the BestWe all know CarFax is great, and because I had a list of priorities when finding a car: no accidents, less than 10 years old, under 45k miles, performance package, manual, one owner, within 150 miles, and under 23k. In that order. I was able to quickly sort through cars using CarFax. ~~~ Pro tip: learn everything about the car you want and don’t label any specific trims or options. Often times the dealer won’t actually know what they have because they will just look at a trim and not pay attention to the options. Sometimes they even mislabel the trim! ~~~ I used this to find my car. I was able to actually find one where the dealer wasn’t very knowledgeable on the car, so I basically got a performance package for free. They didn’t know it was on there, they only labeled the trim, not paying attention to options. It was ~2k under KBB value, not including the performance package, adding that in I saved almost 5 grand! I did have to end up driving a bit closer to 200 miles though but it was worth it! I really wish I was able to give 6/5 stars!!!.Version: 4.3.0
Sold cars continue to displayI have been using your platform for over three years now. Recently, I have noticed often some ads appear active on your platform. When I approached they dealer. They replied the car isn’t available. Interestingly, at the cost of your platforms reputation, such dealers post ads to catch potential customers in the market. Dealers start getting detail of the customer. Please keep check on such ads. I still don’t want to name the dealership. My purpose in the first place is to post you about my concern and not to malign anyone’s reputation right away. I have a screen shot of an add. Even after communicating with dealership and knowing the car is sold. I notice ad is still appearing..Version: 5.25.0
Excellent App with no hassleI got this app so I could check out the prices of cars in various places. I want to know what the going rate was for cars that I am interested in and see if there were any vehicles that peaked my interest. I’ve never actually bought off of this site before but the whole purpose of this site is just to show you what’s available out there. They haven’t sold my information to my knowledge and they aren’t pushy for you to buy a car. The only time you ever deal with a sales person is when you want to and you reach out to them. It’s also nice to know that the car that you’re interested in has Carfax’s note of approval..Version: 4.8.0
Good place to find a good reliable vehicleI purchased a 2018 Hyundai Sonata from Norm Reeves Hyundai Supercenter in Cerritos California. Jalil the salesman was so nice and friendly. I like the fact that he wasn’t pushy. We had a good conversation about the vehicle and not once did he try to sell me the car. Also, his brother Khalid was a pleasure as well. All, the salesman’s were very polite, helpful, and kept a smile on my fiancé and I face. I would recommend anyone to go there and they price matched with the price listed on her with no hesitation. I walked out with me a new car and a new friend Jalil. I love my car and the service that was provided..Version: 5.12.0
Easy to use and compare cars.This is a great app that helps to provide a lot of information all in one place. Also, you don’t have to sign up for the app to use it and I love that! The only gripe I have is that you can either search for all models of a particular make OR all of them. For instance, I’m interested in an Audi S3, RS3, or an S5, but I have to sift through a lot of A models to with how the search is set up. Or I search for them individually, which is fine. Lastly, I wish there was a way to organize the specs and options of a car so that I could quickly export the information into a spreadsheet. That really helps with coming up with some great comparisons..Version: 5.26.0
Well designed but with two weird quirksOn the website, I can save my searches without issue, but frequently in the iOS app the save search function is great out for no reason. This needs to be fixed. The features selection is not alphabetized, but is in order of how common that feature is in your particular search. They also gray out features that are not in your search results , but you might want to search for anyway. It’s unclear why they aren’t alphabetized which is the only logical way. Note programmer stop growing out options that your customers want to use..Version: 6.21.0
CarFax is indispensableI will not buy a used car without a CarFax Report. It is priceless to find a 1-Owner car, with documented oil changes, locally owned and serviced, and no accidents. I also use the app to look at detail of the service history. If I see repeat issues over a period of time or miles, I avoid the car. Sometimes the service history will show multiple wheel changes and multiple alignments over a year or two. That points to a suspension issue that is not adjusted properly. Sometimes the history shows numerous, repeat electrical issues. Ownership location of the vehicle is also important. Prefer not to purchase a used car from a “Rust Belt” State, MN, WI, MI, northern OH, NY, etc... I have been using Car Fax fir almost two decades! I preferred when I could purchase unlimited checks over a 3-month or 6-month period. I’m a patient shopper. Sometimes it takes that long to find and screen for the right car..Version: 4.25.0
Excellent App / Horrible on iPadsI would gladly give this five stars if it was formatted for an iPad. As it stands now, you are much better off going to CARFAX on a web browser than using this app on an iPad. It looks horrible. What is especially sad is that it could be so much more useful for car shopping on an iPad than it is on an iPhone, because the iPhone formatting is very condensed (which is to be expected because they have relatively smaller screens). I am happy that the separate myCARFAX app does have formatting for an iPad. It looks and works great! I wish the developers would use that success to turn around this app, which iPad users should avoid since a web browser works/looks so much better..Version: 4.10.0
Daddy’s little girls first car 🚘So far I am pleased with the layout Carfax provides and until I get to physically inspect the vehicle so I won’t know how true the information is that has been provided. Stay tune for that updated information. This is a very important purchase for me to make. My daughter turns 21 coupled with she just graduated college so therefore in my ❤️she deserves a very nice first car that’s going to be trustworthy mechanically sound. Moreover I deserve not to be ripped off and therefore am expecting complete honesty from all personnel at the demotion. So stay tuned for part twos update. Thankyou Roy.Version: 4.7.0
ReviewCarMax is definitely valuable in this process & doing their part to almost perfection, just wish that the other parties in this app process step it up like financing & mechanical at least engine & transmission certification or a 30 days warranty?? Just thinking out loud, I’ve experienced it multiple times when seeing a car that wasn’t described correctly and a lot of them are bought through auctions & sold directly without any mechanical check but just maybe a light clean….Beware.Version: 6.33.0
App updatesFirst off I would like to say this app is perfect in terms of location gaging and certain searching capabilities. But, I would like to recommend/request a few more changes regarding the search engine tools and options available. I would like for the search engine developers to implement more features such as no salvage title, no accidents, and many other issues that I cannot name but I’m sure the developers are wise enough to see where I’m going with this..Version: 6.35.0
Best Car Buying AppIn my opinion this is a great app to use to follow the merket prices of cars so that you can find a automobile of your choice, at the price that’s affordable. I myself use this app from a car enthusiast point of view. This is a great way to track market price vs what the cars are selling for around you, so you can find one in good condition, at a low price. The location based searches are great cause I live in MI and like to look for cars below the salt belt (less rust). OVER ALL A GREAT APP AND PROGRAM!.Version: 5.3.0
IPad issueWhen I open the window to view the specifications of the vehicles, the information is displayed to wide for the window. I’m unable to resize or move the information to view everything. Not sure if this has been reported. I’ve tried uninstalling the app and reinstalling, no change. Very disappointed. I love the app on my phone, but the IPad it’s not usable. The difference I notice in on the phone the information is displayed in two columns glowing down. On the IPad it’s displayed with 4+ columns going across the screen and is too wide for the display. Hopefully this is an easy fix..Version: 6.22.1
Used cars,and trucks were also available for a limited amount of money to buy sawI’m sorry but I’m going through a lot of pain!!! I can’t even get through it anymore without a car and I’m so incredibly impressed that yall are still doing this and it’s not a joke it’s a pleasant experience to be able to see the whole thing through!!Thanks so much and good luck with selling All the Cars and Trucks in your inventory!!☺️😉😝😜😎😎😎.Version: 6.24.1
Congrats to ME!!My husband and I have been looking for a “ new to me” car. This site helped us make an educated choice and feel comfortable going into the car dealer. We knew almost everything about the car we chose before even test driving it. We compared three different cars on the lot, made a spread sheet and chose our car based on information we obtained from CARFAX. It’s valuable information to make the informative and best decision on this big ticket purchase..Version: 4.24.0
Excellent Car ShoppingI like the fact that you can choose the one owner, no accidents and the all of the propietary filters you can use on this app! The only thing that it doesn’t always show for all vehicles and I wish it did, is how much horsepower each car has. Because for me that is a huge factor in whether or not I want a car. Theres nothing I hate more than a car that can’t get out of its own way especially when it’s needed such as when getting onto a highway..Version: 6.25.0
Need a Search for specificsI rate 4 stars instead of 5 because of one reason there isn’t any search bar to type in specific features on your vehicle search; for example I wanted to search vehicles with sunroof but I couldn’t because it wasn’t listed or way to type it in…..so with being my only issue I know it ain’t nothing for developers to write in script of the application so it can be available so I’m waiting on the Upgrade which I think needs to be done on the ASAP.Version: 6.24.0
It’s nice but it could be betterThe Carfax app is OK for what it is now but there are some bugs that could be fixed. An example being that sometimes when scrolling through the vehicles I find that some of the listings have the incorrect picture and when I click on the listing the correct picture shows up meaning that it’s a bug in the app. The app also seems a little bit outdated I believe the aesthetic of the app could be a little better just for an easier user-friendly navigation. Device: IPhone 13 with IOS15.Version: 5.22.1
Excellent app. Just 2 suggestionsI love the app and everything it has to offer. I only have 2 wishes: would it be possible to permanently hide a vehicle (the same way we ‘save’ a vehicle. If I find a car that I do not like for some reason, I will continue to see it every time I rerun my search. The other one is the fact that I don’t seem to see any private listings. Not sure if it is not available, too costly, or if I am doing something wrong..Version: 4.14.0
CARFAX app could see a bit of workWell I know that says the Carfax app is good as far as displaying what you request but I can’t seem to find a way to type in what I’m looking for. I may not know the name of a car type and it’s counterparts but I have to put that in directly in order to get access to seeing all vehicles I would like to be able to just see all vehicles that are listed and available instead of having to choose specific cars only I would like that option as well of course.Version: 5.16.0
I wanted to askLove the app wanted to ask if right off the bat you can put price filter in the beginning say I’m looking for a car under 20,000. In a range 50miles . Instead of looking for each make . It be easier to have it right at the beginning. Or for the make section : show (All Makes )which would also be easier . Please consider this please 5 stars anyways..Version: 5.8.0
Weird bug recentlyAnytime I try to change my search options, it will bring up the menu but when I go to change selections there is no way to do it. For instance, when I click “drive type” there is no menu to make a selection. And when I am able to change something it doesn’t register or I get an “uh-oh! Please update your search criteria” message.. which is what I’m trying to do. Otherwise this app has been very helpful!!.Version: 6.7.1
Almost 5It’s a great app and has a lot more information that others I use. It’s intuitive and user friendly. I would have given it 5 stars if it had search options that allowed me to better select my price range, choose a filter for vehicles that have images, and a way to sort and filter the MPG. I currently looking for a vehicle that won’t break the bank and it take a bit of searching to find one with good fuel economy. Other than that, I prefer this app over others!.Version: 4.11.0
Easy easy easy!So easy to find, not only the car that you wanted but at reasonable prices! I haven’t brought a used car in 30 years. The tedious time of wasting days and driving miles searching for the car you desire are over!…I found several cars within miles of my house. Pick the best one and less than a few hours my daughter’s 1st car is sitting in our driveway! We couldn’t be happier!.Version: 4.23.1
Great appThis app saved me from buying a car with airbag deployment history and severe damage after an accident without the seller disclosing it. The 50 bucks I paid for the report definitely worth it. I also found my car I ultimately bought on the used cars listed on this app, instead of spending more bucks on other carfax reports from a third party..Version: 6.21.0
GREAT APP TO DO CAR RESEARCH AND MOREI recently decided to get a car and I have always found this app the app to go to, this app makes it so easy and quick to find care without any problems, and all you have to do to make an account is using an email, password, and after that all you have to do is confirm your email, I’ve started using this app, I love it so far, 1,000% recommend!.Version: 6.10.0
Most Helpful & Easy to UseI’ve tried ,I believe , all the other apps searching for a car. CARFAX is absolutely, hands down, the easiest to use, most informative and detailed information. The price history feature is probably one of the most amazing features not to mention how easy it is to swipe through all The picture. Good job CARFAX..Version: 5.5.1
IN CARFAX I TRUSTI found my first car on here and when I started looking for another one without a doubt I started looking on CARFAX, the app is very easy to navigate, the only reason I’m giving it a 4 star in stead of 5 is because some cars when searching through certified pre owned may not be certified so I would suggest looking at the vehicle through the website or give the dealership a call to receive up to date info..Version: 6.33.0
Great car shopping appLove being able to see cars from all over and make deals on their purchase prices. Would love to have this app make it possible to swipe away the ones you aren’t interested in and keep them hidden. That way you have a custom tailored list to look at that you are fully interested in..Version: 5.6.2
Fantastic ToolIf you want to know the truth about a used car then you need these reports. I really don’t trust a used car salesperson’s verbal words as their goal is to get money out of my pocket. Car Fax reports don’t lie. If a dealer doesn’t want to produce me with a these reports then I don’t even continue talking to them as they are probably hiding something..Version: 5.23.0
Crack Down on Spam Dealers Posting Fake Listings and PricesYou need to start controlling the ads. There are too many spam posts from dealers, especially from NY, posting fake listings and prices just to drive traffic. These rogue dealers are ruining an otherwise good and clean app. They’re advertising non-existent cars with fake prices to mislead users. If you’re not going to control the content, you need to give users the ability to report and block these posts. It’s becoming overwhelming..Version: 6.36.0
Makes it easy to find the best dealThis app is really easy to use but cleanly gives you a ton of useful information. It’s not full of ads or spam like other apps (thank you!). I like how I can filter on cars with the options that matter to me and the insight on what is a good deal or not made me feel MUCH better about my purchase. This is the only app I will use for car buying..Version: 4.7.0
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