CARFAX Car Care Customer Service

CARFAX Car Care Positive Reviews

Almost 5 StarsI love the Car Fox app except for maybe two things. First one when I’m doing a service search, I do not get the information I’m looking for and sometimes it’s when I perform a few maintenance items on the same record. It only pulls up the info for the 1st item I record on the Service Tab. A good example is Brakes. If I record that I did shocks first snd brakes second, when I search for brake service history it won’t always come up. The 2nd that annoys me is that it will mot allow me to put my Mechanics shop as the service shop. I’m only guessing its because his shop may not be in your system because it doesn’t come up on a search for my area. So I end up putting Self down and puting his information in the notes. I was able to put his Shops name in when I first installed the app, about 15 years ago???? Any way thanks for a great app that helps me track my family’s vehicle maintenance. I’m always recommending it my friend’s. Joe F.Vallejojoe47Version: 3.7

Love this app, but...This app is great for keeping track of services on our 7 Toyota’s. I love how it’s intuitive enough to load a vehicle by plate number, automatically receives updated registration and/or inspection info, and does a great job of keeping up with mileage. However my two small gripes with it are: 1- I don’t like the new “confirm mileage” that seems to want confirmation weekly. 3 of our vehicles are driven very rarely and digging out keys every week to check mileage and confirm is kind of a nuisance. 2- I don’t like the maintenance schedules preloaded mileage choice. For example, tires... the choices go from 5,000 to 7,500 miles between rotations. I buy all my tires at Costco, they set a 6,000 mile rotation schedule. So I either have to choose 5,000 in the app and go “over” on mileage for rotations or choose 7,500 and risk going over Costco’s 6,000 schedule because I won’t get a reminder on my app for 1,500 more miles. On a side note, what happened to the ability to change the order that my vehicles are in in my garage? I try to order mine based on how often they’re driven so the vehicles that see more use are at the top. Tonight I added a brand new vehicle and was unable to change it out of the bottom (latest) entry..07TrdsportVersion: 2.57

Great App, wish I could export my data.This App is great and I use it to track the service and maintenance on all of my family vehicles, even the motorcycle. It is easy and convenient and much better than my old hand written pages in my garage. The notes field allows me to put things like filter numbers, oil type, tire sizes etc so when I shop for things I have a quick reference in my hand. The one feature I would love to have is the ability to export all the service data to a CSV file. This would allow for a backup reference of my service data for safe keeping and if I need to show it to my mechanic etc. I understand you aim to make money on your vehicle reports. However, this is my service tracking data that I am providing to you and your data base. I should at least have the ability to save it for myself and not have to pay for a report on my own vehicle. I’ve been using the App for years, but if this feature is not added, I may look to start using another vehicle service tracking App..MarvinvilleVersion: 3.29

Email verification update broke appUPDATE A FEW DAYS LATER ON 5/9/23: Developers responded to my review to sign out and sign back in and that did in fact fix the issue. I had even deleted the app and reinstalled a few days ago and even that didn’t work. I changed my review from 2 stars back to 5 now that the app is fully functioning again. This app used to be a good way to keep track of your cars and to see the service history but the latest update that added email verification rendered the app unusable. When I try to view or update my vehicle service history it requires to verify email address. I’ve done this multiple times over the past 4 days since the app was updated and the verification doesn’t do anything. The email verification link opens up in the browser and says “thanks for confirming” but the app still says I need to verify my email..ImtheshizzniyeeVersion: 3.24

Best automotive service records app ever!I discovered this app after I bought a newer Ford Expedition for myself. First, you can add any VIN to pull up service records of a vehicle, so if you're car or truck shopping, it's a handy tool to look at vehicle history. Second, you can add your own service records, upload copies of receipts for parts and labor, input odometer readings, oil changes, vehicle maintenance, etc. You can add multiple vehicles to your "garage" and the app even knows when your registration is due and sends you reminders. You can also pull up open recalls, maintenance intervals, and keep track of your tire tread lifemfor all of your cars and trucks. All of this is directly linked to the nationwide carfax database. Some mechanic shops and all dealerships automatically update service records into this app, but if they don't, you can add them yourself. Give it a try, and embrace technology to make your life easier..#zombiekiller78Version: 3.0

Good App, but not fair it doesn’t allow mechanic service to appear on history reportsI’m a certified tech, so I work on my own vehicles. This app is good in that it lets you document your service work, except there doesn’t appear to be an option to allow these services to appear on Carfax History reports unless your a dealer. Really? Why not a paid for option for customers that take their cars to ASE certified shops to be able to record service work? The problem is Carfax history reports miss a lot of important information and are not reporting all relevant service work, which could easily be rectified by allowing car owners to upload receipts which would then put those services on history reports....C’mon Carfax, don’t just cater to “dealers” your preventing accurate information from being recorded, end users would be willing to have a paid option that would allow your data to be a lot more accurate overall....JKLuckyVersion: 3.2.2

Best sports luxury carI recently traded my Infiniti G 35 for the Q60 LUXE and have been very pleased with the comfort and drivability not to mention how fast this car is. Since this is my first car with a turbo engine it took some getting use to the turbo lag but now not a problem. The car has beautiful exterior styling and interior is comfortable in driver compartment. I have no problem with the infotainment system even tho I have read many negative views. It has very good gas mileage I drove 320 miles in eco mode and use less than half of tank of gas and was not in conservative driving mode. This car drives well in all modes as I don’t have any plans on taking it to a track just wanted a car with power and comfort and the Q60 fits the bill..Jamica rasVersion: 3.6

Almost thereFirst of all, it’s free so not much to complain about there. I love the fact that it keeps up with information on the car based upon the vin. At a glance, you can see the estimated car value and any recalls that may come out on your specific vehicle. I’ve only got two things I feel would improve the app. 1. Scheduled service mileage at a glance. They give an approximate date at a glance but you have to enter a new screen to get the mileage for the next service. Small issue but a glance would be nice when I have so many vehicles in my garage. 2. A place to put part numbers for servicing of each vehicle would be great. Maybe in the “glovebox” there could be a place for oil filter number, air filter number, etc. in order to grab this, you’ll need to go to your maintenance history and find the last service done - IF you even recorded it there..Rev revealedVersion: 3.8

Feature RequestLove the app, would be five stars easily if: There was a missed fuel-up option, so that my mileage tracking doesn’t get skewed if I forget to track one or more fuel ups. With the option, it would just start tracking anew, I believe other fuel tracking apps have this feature. An option to track service intervals for maintenance items, like spark plugs or transmission fluid. For vehicles that don’t have a recommended service interval in the app, it would be nice to be allowed to manually input repair or maintenance items and set a mileage or time interval to keep track. Outside of just oil and tire rotations, and brake inspections, air filter, transmission fluid, coolant, belts, and other maintenance items would be fantastic if we could keep track of when those were last done and when they will need to be done..BneerahulaVersion: 3.30

False Repair infoI’ve had Geiko Insurance off and on for several years, but never was given the option to have a Carfax account in reference to my car, nor Realized that when I downloaded the Geiko Mobile app, that I was giving Geiko the permission to obtain any repairs or maintenance that I had done on my car until I recently had some repairs done to my BMW that someone, some how knew that I had recently had my car worked on, but the information that CARFAX obtained about my car and the work I had done on it, had NOTHING to do with the repairs, but they did claim that I had done a repair that the car shop told me that I needed to have a gasket replaced, but hadn’t done that yet. ? When I called and asked the repair shop about what info was given to Carfax, they knew nothing about it? That’s unsettling to know that, but more questions are left unanswered from Geiko and Carfax..FURIOUS W MESSENGERVersion: 3.23.2

Not designed for DIYThe idea and layout of the app is good, but it really isn’t designed for the DIY person. It is more appropriate for the person who takes their car to the shop for everything. Prime example is: While you can log any type of maintenance in the history log, you can only TRACK four things (oil change, brake inspection, tire condition, and registration). That’s it! Nothing else. The dashboard is not customizable to track additional things. As a DIY person I do not rely only on the published schedule. I want to be able to track custom date and mileage intervals for all sorts of extra things (e.g. wiper blades, transmission fluid/filter, differential fluid, coolant change, brake flush, cabin filter, engine air filter, timing belt, etc). The app is not capable of this. It would also be nice to have a separate section/log for repairs (separate from routine service)..FixandflyVersion: 3.17.1

Great app for staying on top of maintenanceI recently discovered this app after purchasing new tires and wanting to do a better job of staying on top of rotating them more frequently. My last tires did not last as long as they should have and I know I didn’t keep up with alignments and rotations like I should have. Once I created my profile and entered my VIN number, I was shocked to see my entire car maintenance downloaded for a complete history! Now I can refer back to the last time I did each service and get notification when the next service and annual inspection is due. I have been telling others about this app and I don’t do that for very many apps. Get it!.BCCajunVersion: 3.27

Used to love this appNothing worse than programmers who think that just because than can, they should. The new feature of major mileage service reminders is very annoying. My dealer inspects everything every time I visit. If it needs replacing, we discuss and replace the part. Thus, I don’t need to do the owner’s manual service plan. The only way to clear the notification is to say you did the full service plan. But again, I don’t service my vehicle that way. So, I’m left with the choice of an inaccurate service record or a constant red badge reminder, that is pointless. These type of things should be made optional in settings. If it’s helpful, it can be left on by the user. If not, then it can be turned off. But no, programmers know better than me as to how to care for my vehicle..FenFamWillVersion: 3.29

Really helpfulI’ve been using this app to track maintenance on all 4 of our vehicles, and it’s really helpful. I used to keep a spreadsheet but the ability to upload receipts to this app made this the killer car maintenance app for me. I only wish that there was a way to make owner-performed maintenance part of the actual Carfax report, but at least I can print out the receipts for a future prospective buyer. It’s worth mentioning that with aircraft, owner performed maintenance that’s properly logged is considered part of the official maintenance log for the aircraft. Seems the same could be true with cars, but that’s a minor point. The app is still very useful..GeotrashVersion: 3.35

No import featureBeen asking for an import feature for this app for way to long now.. think it’s time to move on to one that does. There are others out there but, moving will be a total start over and there is no export on this app either so, another reason to move on to a standard feature based car maintenance app. All carfax has to do is add the basic feature to import from csv file in their own desire database import template format. People could then format their typed in (much faster for mass and archived maintenance notes / records) data directly into the carfax database /app and instantly become useful information and knowledge at the fingertips. Not everything is an instant routine oil change…. Maybe it would be good to quickly recall the transmission rebuild date and miles “a few years back”.. when needed or desired to know. Come on Carfax … I like the app other than its need for more basic features like some of your competitors… get the dev team to step up and take a break from the carfax reports and quote creation tools for a while! Have more records imported would only help you more knowledge on that “sales” side of the house as well! Thanks!.Speed_45Version: 3.34

App updateI love the app it is set up very nice and convenient to remind you when your car needs service maintenance etc. The only thing that I have an issue with is whenever your phone does an update or the app doesn’t update on your phone like iOS it does not store your DIY information regarding the maintenance do you or have done on your vehicle and you lose your information and you have to go ahead and put it back in again it is so frustrating. It would be nice if they re-engineered the app that it will allow to save everything including your DIY maintenance that you do and not lose it every time you have an update..B5 blue challengerVersion: 3.21.1

Could be betterYes, it does help keep it track of our five vehicles. But entries take forever to register with Carfax and warnings about entered service continue showing. Constant reminders to visit App Store to 'upgrade' this app are frustrating - no upgrades show as available. Easy to use, helpful, but the frustration isn't worth the effort, as today's oil change entries won't clear the warnings for a week or more, and checking to see if they've cleared only produces popups warning me to visit the App Store to upgrade my app for better service. Might visit to see what else is available!.MidlifeChrysisVersion: 2.36.1

Overall Great App With Some BugsA great app to track what repairs you get for your car and when. It’s super helpful for remembering when and where you’ve had your car serviced. You can even see service history for your used car that predates when you owned it supported by the breadth of CarFax’s auto service history database. There are a couple of weird bugs that prevent this from being a 5-star app. I’m getting an error whenever trying to upload a PDF receipt using the Upload Existing PDF option. Also, when I write a review for a garage, the apostrophes are removed from the review. A few quirky bugs that when fixed would improve the app..StephilippouVersion: 3.19

Great app; one possible improvementLove this app for tracking my car maintenance. One change I’d like is to how it tracks mileage. The gas fill feature is buried and so inconvenient to access; plus it will not save a refill record unless you’re connected to WiFi or data, so I have to record each fill up manually and then enter it when I get home. Finally, the mileage recorded for a fill-up does not update the mileage for the car elsewhere in the app, so what’s up with that? If the refuel feature was better integrated with the rest of the app, this would be a perfect app. As it is, very useful; definitely recommended..AfricaMKVersion: 2.56.2

Makes car maintenance a breeze!Don’t review a ton of apps, when when an app legitimately improves my quality of life, I gotta do it. I’m terrible at remembering when I had my last oil change, when the inspection is due or even when the registration is due. Fahgettabout remembering when to rotate the tires! I would only think of checking a few times a year by checking various stickers on my or my wife’s car, and inevitably scramble to fix something a month or two out of date. If a garage didn’t have the stickers to shiw when an oil change is due, I wouldn’t go there. No garage would put a sticker for tire rotations, so they had no chance of being tracked. If I remembered to check one thing or another and was not near my car to see the stickers, I would forget it by the time I was near the car again. This app puts everything at your fingertips, and even alerts you when something is due, including manufacturer recalls!.KevinFergsVersion: 3.10

Good concept but needs workI recently started using this app. It is laid out well and appears to be created by a professional. But there are a number of glitches that need to be resolved. Trying to save a note on a service record results in an “unexpected error”. Repair estimate for a new exhaust system on a Ford Fusion was $12,000 (about 10x the actual cost). The method to input the date of service often shows one day off from the day that was actually entered. The app can’t figure out what the correct date will be in 4 years, to remind me to renew my registration. I’m going to keep using the app for a while because it appears to have great potential, but I’m a little disappointed so far..Boz357Version: 3.36

Good app that could be betterPosting this mostly for wanted enhancements. Like that I can see when next oil change, tire rotation are due but would like this also for the following: engine air filter, coolant flush, transmission flush, cabin air filter. And be able to set the mileage increment for those things. Make it optional to do for those of us that like that. I don’t always change those things exactly according to maintenance schedule so using your schedule really doesn’t help me very much. Having this capability would. Also, give option to set own increments instead of only being able to choose from a set list..Gdjiickejbdvxhcuut7388;628Version: 2.44

Gas Mileage Tracker needs improvementVery good app for tracking basic car maintenance history events. One feature that is problematic, however, is dealing with a missing fill-up when using the Gas Mileage Tracker. Although the Gas log allows the user to delete a previous entry, there is no way to compensate for a missed entry. This leads to an erroneously large spike in fuel economy as recorded in the Gas log and as displayed on the chart when the current fillup data is entered. The app should be updated to provide an option to “delete the current MPG calculation from the data set” because it’s invalid. Another idea is to test for invalid range and added fuel quantities based upon prior averages..DnstrDanVersion: 2.53

Pretty good but still needs work.I downloaded this app to track service history on an almost 20-year old vehicle. What I love is that the service and registration history auto populated after adding the vehicle to my garage in the app. It shows them by date and shop, and even lets me edit and search for the shop if it doesn’t show. The auto populate feature isn’t 100% accurate. What I dislike is that I can’t delete services that did not happen, only add others that aren’t showing. I’ll use a bit longer and just make notes under each service when it says something happened that is not on the receipt I’m also uploading..The WathensVersion: 3.2

Highly recommendedI am a very picky car owner, and used to have little charts on my phone to keep track of things, this app just made life easy! I keep track of everything here, from gas, to oil, to any other maintenance related to the vehicle! I love the fact that as long as I keep my mileage, correct, it will remind me of what I need to do, when I need to do it! And I think the best is that it is already connected to Carfax so if I want to sell my car, I have all the history here. Love every bit of it! Have recommended to a bunch of people already!.Sarah Spencer5Version: 3.36.1

App is ok, but has some issuesMy biggest frustration is that the reminders for upcoming services are way too early, and there is no way to snooze them or reset them for a later date/mileage. For example, the 90,000 mile service reminder popped up, telling me it was coming up soon. I am at 82,500. It will be a year before I get to 90,000. So I either mark it as completed, or I ignore the reminder for a year, and when it actually applies, I won’t remember. Same with vehicle registrations - they remind me 3 weeks before I can even do my registration. There is also no app support, and there are only 5 items in the Help menu, and that’s it. No way to get actual help..MeeschincoVersion: 3.29

Nice, but very limitedIf you want to manage your personal cars, and only want updates on oil changes, plate registration, and tire rotation, your search is over; this is a good app for that. You can also browse through your reported service history, and with a VIN or license plate #, you can get a mini-Carfax report (but no crash/salvage data). However, this app can only handle 8 cars, so if you have a small fleet, it won’t work. You also can’t manage other things like air filters, cabin air filters, and other fluid checks, but you can add receipts for them. I wanted to like this app, but the artificial limits on number of cars and inability to add other maintenance means I have to find a different app to manage those things..LuckybranchVersion: 2.41

Don’t rely on this app to save your service invoices!With an older car, I like using this app to keep track of all the repairs I get done. It’s nicely organized. I keep paper copies of my service receipts at home, but I like that I can attach pictures of them to my service records in this app just in case. Well, time came that I was out of town and needed a copy of a receipt - I went to the app, only to find that the app saves only very low resolution copies of the receipt photos you attach. So much so that the most of it is illegible! The app also doesn’t save a full-resolution copy of the photo you take to your photo roll. So, out of luck. App developers, please fix this!.GibmirfunfVersion: 3.35

No Cost trackingJust downloaded the app to track the maintenance on my car. Was pleasantly surprised with all the data already there. But I am disappointed there is no option to record the costs of all these services. There is an option to upload receipts, but that’s only for documentation. I wish there was a way to manually input the costs of services. For example, I just DIY oil and filter change and tire rotation. I would like to input the cost of the oil and filter, but there is no option for that. If there is an option for this added to the app, I will change my review to 5 star..Tbh-LucasVersion: 3.17.1

Nice Overall but Missing Key FeatureThe app has a clean and easy to use interface but it is missing a key feature. I need to be able to set more maintenance reminders than just oil and tire rotation. I want it to tell me when I need to replace coolant or an air filter and when those will be done so that I can make a to do list for myself and knock them out all at once. For example, I need the reminder to swap coolant every 3 years as recommended for my car without having to scroll through and figure out when I did it last. Add that in and this would jump up to 5 stars pretty quickly..Souch3Version: 3.3

Happy CAR!!!!!I absolutely love Carfax. I know exactly what services I need and when, and also according to the age of my car and mileage, important things that need to get done before Carfax I didn’t know when I should get certain stuff done, and it made me very nervous.!!! And I bought myself a new car it was so important to me to take very good care of it and with Carfax I can absolutely do that now 100% in my car always runs great thank you Please don’t ever get rid of Carfax I would be so lost, Carfax you’re my best friend!!!.Experian my credit teacherVersion: 3.29

Okay, but doesn’t align with real lifeIt provides some basic functionality but the actual app behavior doesn’t accommodate real life. For example, I might do some scheduled maintenance tasks over a month or so. And some might be DIY. But there’s no way to account for any of nuance so you’re shamed/nagged incessantly by the app for not taking your vehicle to ONLY ONE SHOP for EVERY scheduled maintenance to complete ALL items in A SINGLE VISIT!! Another thing is the fuel tracker: what if I simply miss entering 1 or 10 fill-ups? Shame! Now your per fill-up MPG and cumulative average MPG is off and it is sure to remind you to NEVER FORGET TO ENTER A FILL-UP OR ELSE! How about just including a sensible “missed fill up” switch??.SettsuVersion: 3.33.1

Great reminder to get my car serviced on timeI love it! The app helps me to get my car serviced done on time, reminds me and tells me how many more miles until my next service and the price range for each service needed. It also finds qualified shops near me; As well as keeping track of my average mileage every time I fill up my gas tank. -Right now I’m servicing my car and my Carfax app is already showing me that the car service is done... as I’m waiting for the technician to let me know that my car is done..Sí se puede!Version: 3.1

Car careThis is not always true to each situation. It seems to be based on average driving and car care. It is always off due to the fact that my husband is an auto tech and does all the up keep and maintenance. Even when I enter the services done, I continue to get messages that there is service due. Frustrating and sad that the price of the car may be impacted y this type of information which is not always accurate.ZanernessVersion: 3.29

Good but ChattyIt’s good, but it falls short and shouldn’t be relied upon entirely for your vehicle maintenance. The options err on the side of doing too much maintenance for your dollar. Spark plugs every 45K? Please, the reliability is so much better than it used to be. It also often misses aspects of the service, such as having my brakes inspected as part of a multi point inspection, leading to irrelevant recommendations. I really like the most useful feature of predicting when I’ll need my next oil change, but take the app with a grain of salt and use it as a general suggestion service rather than a guide..HenfreVersion: 3.17.1

Good app so far, but annoying notifications won’t go awayI like the app so far. It’s exactly what I needed in terms of staying on top of my vehicle maintenance and having the history in one place. My only issue is I keep getting the same notification reminders over and over again asking if I want to leave a review for the places I just had service done at. When I click no, they go away in that instance but then reappear very soon after. It’s extremely annoying because you’re expecting it to be a new notification and it’s end up being the same one over and over again..BogeyCoopVersion: 3.6

Good app but customer service needs helpFunctionally, the app is very good. Some bugs but nothing that can’t be overcome. But the customer service team needs help. I have contacted them several times about getting data corrected that a shop put in incorrectly or for issues with service reminders not picking up the fact that the service is done. Their first reaction is not to help but to tell you you’re doing something wrong. Or they ask questions that make it clear they have no idea how the app works. Very frustrating..NiSosVersion: 3.31

Shows HistoryI bought my vehicle used a few months ago. I got this app just so I could keep track of my maintenance and repairs. After I put my info in, I was surprised to see that my recent repair was already in there… as well as all the history the previous owner did. I loved being able to see that the car went in for regular maintenance. Definitely recommend if you have bought your vehicle used..VampregrlVersion: 3.18

Really good, missing a few featuresI really love how it takes data from carfax and it combines it with manually entered data, that makes it incredibly useful. The one feature that it needs to add it is more scheduled items on the dashboard (make it configurable), I would like to see brake fluid intervals, cabin air filter, air filter, transmission, etc. Many cars don’t have maintenance reminders, even so many owners don’t follow them exactly. It would be an amazing feature!.DominikB2014Version: 3.12

It only allows for one set of tiresIn Canada, it is customary to have 2 sets of tires. Winter tires and all season tires. The app doesn’t allow you to track both sets or when you should swap them..RedMarvelVersion: 3.31

Good app, but the UI needs workThe app works well, but there are a lot of things that are super unintuitive. I still haven’t figured out how to manage multiple sets of tires on a vehicle. I’ve got my winter tires and my summer tires. I’ve never figured out how to tell the app that I’ve switched from one set to the other. I can add a NEW set of tires, but there doesn’t seem to be any way to go back to a previous set..JonlorVersion: 4.0.2

RollbackWhen I enter my odometer reading it rolls it back by one KM. Why?.Va3ateVersion: 3.36.1

Mileage calculation incorrect after updatePlease fix the mileage calculation asap..StarLing4425Version: 3.31

Has flawsQueen recommended maintenance is completed the app still says it is due..David exeVersion: 3.26.1

AwesomeLove this app, reminders, service item approximate costs, and it allows you to update / add service records and receipts!!!.SuperjuicyVersion: 3.4

Could be more flexibleMy maintenance handbook suggests tire rotation every 4 months, but the app only allows every 3 or 6..MitchVOVersion: 3.18

Basic CarNissan Micra is a basic car, which could let you go from point A to point B without any problem. Love it so far!.Cattie NgVersion: 3.16.1

Doesn’t work any more after updateDoesn’t work any more after update.MobileOneVersion: 3.16

Not good for old carsBecause you have to search car by VIN, if you have a car from before vins got digitized or whatever it wont work! my car is from '73 and this app wont recognize the vin..H.staatsVersion: 3.14

It’s a good startIt’s nice to have maintenance records added automatically from participating dealers, but there are so many glitches it’s almost enough to make me stop. Trying to use the date picker makes it hide so you can’t actually use it. You can scale your vehicle photo, but there’s no way to save it or advance without cancelling and going back without any changes. Giving it permission to access selected photos gives the app a mild stroke and will let you select or deselect the photos you want it to access, but not actually advance to the point where you can pick the photo you want to use for your vehicle..GwhamonVersion: 3.11.1

Good but needs more options to track maintenance scheduleWant to be able to modify default maintenance schedule. Also to set other reminder on dashboard based on that maintenance schedule. Developers - it's so close! Add these options and it'll be perfect.DanFreemanVersion: 3.9

First availableWhat year was this app first available on iOS or google play?.Etr407Version: 3.7

CarfaxThis is an amazing app for anyone interested in keeping track of their vehicle. Only wish this app could link to my wife’s app and update on my phone using family sharing or something similar. Hope the developer decides to do this as it would make it so much better and far easier for me to track my wife’s cars needs, oil change, fuel consumption etc… from my phone..FonsecaFaceVersion: 3.6

Une belle découverteJ’ai découvert tous les côtés pratiques de cette application. Superbe, tant pour un véhicule neuf que pour une auto avec une longue historique!.ArteauVersion: 3.1.1

Great app, now the mileage tracker is backI really like this App and am glad they listened to their users and brought back the mileage tracker. The app keeps all of my service records at hand and provides me with useful information, the most being the mileage tracker. It has great reminders for regular maintenance, notifications for factory recalls, and a user friendly interface..ChiLimeyVersion: 3.1.1

Mileage tracker returns!Nice to see the mileage tracker back in the new version..NukchewVersion: 3.1.1

Fantastic way to track maintenanceThanks CarFax for the amazing way to track when my vehicle needs to be maintained and open recalls, as well as operating manual scheduled maintenance. I also appreciate the opportunity to track oil jobs that I complete myself.Brad BruderVersion: 3.1.1

CarfaxLove the App. Easy to keep track of all vehicle maintenance records. Just suggest to have more options for oil change intervals..Pélo308Version: 3.0.1

Good but the UI should be improvedI hope for a better UI , sorting, search, visual candy....YellowcowsVersion: 3.1.1

Well-Integrated, Featured Tracking AppGreat choice for anyone who cares to track their vehicle maintenance, recalls and kilometres. Would like to see an option to prevent automatic kilometre adjustments and instead keep the user’s input..Mason TremblayVersion: 3.1

A little tool the big knowledgeThis little app was awesome it help me keep my truck and car organized for fuel economy change of tires and keep track of all problems that may persist in the future.Grinchy JimVersion: 3.0

Where is fuel tracking?I used the app to track numerous items. Now all my fuel tracking is gone. I’m assuming this feature has been removed. Moving to something else..ClsxyzclsVersion: 3.0.1

More car addsI wish you good add more vehicles.Moosejead01Version: 3.0

Gas mileage gone?App works. Sad that gas mileage tracking is gone..Acodring@OttawaVersion: 3.0

Apps shutting downThis application is a good help to monitor the history of your vehicle but the problem is that it’s shutting down and when that happens you will lose all the records that you have entered into it..JhomergillVersion: 2.59

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CARFAX Car Care Negative Reviews

My well maintenance badgeI had my oil and filter changed and the shop I used was in and out oil change on Broadway in Garland and Carfax is not recognizing this and they are threatening to take my well maintained badge away if I don’t get my oil and filter changed. I am not going to do it twice Also if you do it yourself it does not get counted because Carfax works with companies that are Carfax registered and if you use a shop or your neighbor next-door like me, who is a master mechanic does my work, I have the receipts and I still am being threatened to lose my badge because I did not go to a shop. I am a senior citizen on low income and there is a lot of work I can do myself. But Carfax will not recognize it even though I have receipts. So they can take their app and they can keep it because I am not gonna feel the pockets of some greedy dealer or whatever when I can do The work myself I am removing this application because they force you to go to shops that they approve of otherwise your work on your car does not count. This is a rip off and I would not ever use car fax. I am removing it. I take very good care of my car but because I use my own skills and the skills of very good mechanics that are not on their so-called list, they are taking my badge away because according to them I am not cooperating. Don’t use this application because they will threaten you with badge removal if you don’t take your car all the time to their shops.RosielightshinrsVersion: 2.49

This App Is Garbage!If I could give this App zero stars, I would! Where to begin? First off, for one of my cars for Oil Change, it shows “Start Tracking”, but in my History I clearly have an oil change showing that was reported by a shop that is part of CarFax. Even when I try to go in and manually enter the data, it still shows “Start Tracking”. I have a Self Service record that I didn’t enter, that I cannot delete. I’m trying to enter my tire info for my 2001 Mustang Cobra and it only allows me to enter 1 size for 4 tire set. My Cobra (as well as other high performance cars) has 2 different size tires…bigger size on the back. So, I changed the original record to show 2 tires and then went to create a new record to show 2 tires to reflect the different size changes. When I do that, it defaults the shop to a Self Service shop. I can go in the new record and change it to the shop that did the work, but after I save the record, it doesn’t hold the changes and defaults back to Self Service. It’s a shame that this app, since it is tied to CarFax, doesn’t work properly and doesn’t show accurate information. I have 4 vehicles on this app, and there is something wrong, somewhere for all 4. Good thing I log all service manually in a log book in the glove box of each car and keep all my invoices because this app sure has its problems…unreliable and unstable..Spock0808Version: 3.8

A waste of time and loss of records.I installed this app a long time ago to keep all of my cars maintenance records in one place and clean up some paper clutter. It worked good for a long time until last week when I tried to open the app and could not log into to my account. I received a message saying that Carfax had detected commercial activity on my account and blocked me from accessing my account. I know for sure that my account was not used commercially as it’s only signed in on my phone and no where else. I emailed customer support and received a reply telling me that the mycarfax app is not for commercial use and that I would need to purchase a commercial account. My work is in aviation and we don’t use/need carfax for anything with airplanes so there’s no reason to tell me that nonsense. So I kept very detailed logs of our 4 cars and now ALL of that information is gone unless I pay $$$. I learned long ago that nothing is for free and have learned that’s true with Carfax! Do yourself a favor and keep your maintenance records listed somewhere else. I’m out 3 years of maintenance history now, all thanks to Carfax..CbomVersion: 2.48

Can be frustratingThis application is good for trying to keep up on maintenance but also tries to guess or assume where you are in mileage on your car and continues to add miles on your car whether you are putting them on or not. If you don’t review this you cannot fix it later. So you can have CarFax showing your car has 5,000 more miles than it does in reality and throws a wrench in your maintenance. On top of that getting an issue fixed is a task. Sent request and received emails for almost 2 months saying case was in review. Then finally got response saying VIN was incorrect and they would like me to start all over again. There’s an O where I should have put a zero. With the information they provided me they easily could have seen what the correct vin was and resumed but instead would like me to start from square one because of assumption their application makes that you personally can’t fix. Frustrating..BlueBones303Version: 3.33.1

Good try but company is unresponsive****Update #3**** Should be ZERO stars. Customer service, what’s that? CARFAX has absolutely no idea. I email them, I contact them through the app, nothing. nada. I still can’t change or update bad data. This is simply a way to keep the name CARFAX on your mind so you may be tempted to use the service where they make their money. Through CARFAX reports. Save your time, there are MUCH better vehicle apps in the App Store. ****Update #2**** Still nothing from customer service. The recent update seems good but does not address the fundamental problem. A user CANNOT edit or change most of the info you enter. And if the preprogrammed values are wrong, forget about it. They will NEVER change. These facts reduce this app to a fun but useless game. **** UPDATE**** The app is actually good, but DO NOT expect any kind of support, they don't care! This is a way to keep the CARFAX name on your mind in hopes you will pay money to use their service. I was asked to be a beta tester for My CarFax and I thought I might be able to offer some suggestions so I gave it a try. I even had a FaceTime session with them. But, NOTHING has come if it or any of my suggestions. My suggestions may not have been earth shattering but at first they would respond to my emails, but No more! It's like CarFax is giving up on the app, recent updates notwithstanding..BobthesuperVersion: 2.45.2

App logging outI love this app! I love having a means to digitally log my fuel ups and car maintenance schedules. And then, something happened. It’s just been recent that after every time I use it and then close the app, the next time I go to open it, it logs my out citing some error message. When I attempt to login, it gives me another error message saying “failed to verify account” even though I’ve used this app since it’s inception. I’ve gone through the hoops to reset my password via a web browser only to find the same failed response from the app. I have found however that I can login normally on a browser with the same usual login info. The only way I have found to deal with this to delete the app and redownload it. I’ve done this 3 times now. Can we please get some attention to this. I’m really not interested in deleting/downloading an app after each use!.Baughler312Version: 3.11.1

Locks up phoneThis app has gone downhill. Opening it up always causes my iPhone 13 with latest iOS to completely lock up like it’s chewing up all processing power or memory. I’m forced to switch apps (which takes a good 30 seconds to happen) then force quit. Furthermore, it logged me out recently and now when I use my Google account to log back in I get some json error and it just sits there and try’s to load forever. Yes I mean forever. I once let it sit for 50 minutes and still “loading.” 10 years ago I started using a different small developer car maintenance tracker. When it became unsupported I was forced to look for an alternative to track all my maintenance. I chose CarFax since it’s a large entity that will surly be around for quite some time. This is leaving me wondering if all my records are gone and what I’m supposed to do here on out..Little ToonaVersion: 3.32

Can’t remove bad record from merchantThis app keeps warning me that I require an oil change when it’s not required for my car for five more months. Problem is that my car’s history accuracy is at the mercy of service centers that control my history. I just purchased new tires at 28,235 miles but the Tire company erroneously entered a record that my car has 48,235 miles. Consequently my registered mileage with this app is always 20,000 miles more than I have driven my car. Therefore I get all kinds of warning messages on both the app and via emails, that my car requires service for nearly any item that requires service. Unfortunately the user can not delete or edit the record created in error by the Tire company. Update: I have filled out twice their forms to create a trouble ticket. It’s been over three weeks and now I’m asked to fill out the same form, a third time..Stevo4849Version: 3.1

Literally UselessThis app used to be great. You could track your car's maintenance and everything on it, and it would remind you when you needed an oil change or tire rotation, let you keep track of receipts for repairs, etc. But they updated it, and now you can only add maintenance for "Carfax official" places. And basically the only places that do that are dealerships, which are more expensive to do anything. This is extremely frustrating. I bought my tires from Discount Tire a few years ago, and was happily keeping track of rotations using the app. But then they updated the app, so when I got my tires rotated today, I can't add the record because it's not a "Carfax official" place or whatever. I will not be using the app any longer. You shouldn't bother to either unless you only get your maintenance at a dealership and don't want to keep track of DIY repairs..MetroidudeVersion: 2.57.1

Can’t Log In!I thought this might be a great app for me. I had an existing car fax account associated with my Gmail. No matter what I tried, I could not login, change password, etc. I was stuck in a continuous loop of waiting for Carfax to send me an email for a reset link that would ultimately fail. I tried creating a brand new account with my Apple mail account. I was able to login one time and one time only using a MacBook. I could not login using that same account and password with the iOS phone app. Now when I try to login with a MacBook, it accepts my password but just kicks me right back to the login screen. I am not an idiot. All of my software is up-to-date. This is a really broken app and website functionality. I have no desire to waste another second on this..PhillipsbwVersion: 3.34

Customer service slower that frozen molassesThree weeks ago I had attempted to have service done on my 2024 Kia at Walmart. They were unable to complete the services I wanted on 26 Oct 2024. Walmart accidentally put in the wrong mileage, they added over 20,000 miles. Two days later I had the service done at a different Walmart where the correct mileage was entered. Now when I try to correct the mileage or enter service, I get an message my mileage has to be above the incorrect mileage now showing. CarFax/CarCare has been notified with the correct mileage showing on the receipt. For 3 weeks now I have been getting emails saying it is under review. It should not take that long to look at the history see the error. anyone have a better app to use instead of CarCare?.DvrDanVersion: 3.35

Horrible support!I used this app for years and it was great but recently I starting driving a lot less so I changed the service interval for brake inspection to higher miles and time interval so it wouldn’t pester me for a brake inspection when I only drove a few thousand miles since the last brake inspection. Well the brake inspection reminder interval seemed to change in the app but the reminder wouldn’t go away so I opened a ticket and after weeks I got a response - yes weeks. Not helpful at all. It suggested things that were not even applicable to the issue so I wrote back and again it took WEEKS to get another response - this time the response was even further off base. Read the darn emails completely and fix the bugs CARFAX! I uninstalled the app..Jdjax2Version: 3.32

App incredibly inflexibleCarfax takes anything input by a shop as truth. I had a service appointment where the lazy technician put in some crazy high mileage for the car (30,000 miles too high). Of course that was reported to Carfax and now all of my service reminders are 30,000 wrong. There is no way to change it unless you want to file an investigation request with Carfax and provide a ton of information. I understand Carfax is just using what they pull for their reports for this app but that approach where the incorrect service reports are essentially unchangable make the service tracking app useless. Nice idea for the app but the service reports should not be immutable..RuthermeVersion: 3.29

Super buggyAlthough i will continue to use the app, it is extremely buggy and always freezes my phone..JkndiVersion: 3.31

Don’t update! App sucksNew update lost the vin number on vehicles. Also the service shops names are now missing and the province of which the car is registered in doesn’t show..Jimmy7862Version: 4.0.1

So Annoying!This App was great for checking on cars i own and are going to buy, as i buy lots of vehicles this update sucks! Get rid of all thr prompts once i enter the plate and just bring me straight to the dashboard! This app is gone to the dumps! Update: latest update doesn’t show you full VIN, stop “updating” the app and going backwards the app was perfect and ever update you keep removing features.Dat Boi, Oh S*** WaddupVersion: 4.0.1

Does not display my past services by my dealershipI was under the impression that this app would let me see if there are existing service records for a second hand car for sale on Facebook Marketplace, for which the VIN is posted. To enter the VIN of someone else’s car, I have to provide the seller’s postal code. So I entered the VIN of my own car and found that the app has no record of the 8 service checkups that I have had at my popular Toyota dealership. If my own dealership isn’t uploading to this app, then I doubt if this app can be used to verify which Marketplace sellers have been maintaining their cars according to the maintenance schedule. When it comes time for me to choose the second hand car to purchase, then I will be willing to purchase a full car fax report. But before I purchase a carfax report, I would like to know ahead of time if it will contain useful data..Kirkland userVersion: 3.38

It Got WorseStarted out as an annoying “bug“ that anytime I used the app, it would freeze my phone. Learned to live with it, as It only happened when switching between apps or trying to close this one. Today, tried getting into it to update fuel mileage, now there’s a popup survey that will not go away, making app literally unusable.Jimothy TangoVersion: 3.34

FrustratingI cannot add an Alberta plate no matter how many I try, I tried other places like Newfoundland and California (just to see if it actually worked) and they worked fine. Please fix.Owen GabeVersion: 3.34

Full of bugsI'm using thus app over a year now, it is user friendly but full of bugs, has too many incorrect numbers like fuel efficiency, or oil change reminder. Really disappointing specialy from big name of Carfax.SeaboymVersion: 3.34

Google does not login anymore!!Been using this app for quite some time and it kicked me out and no matter what you do to sign in it will not sign in with Google, which is really annoying because I have all my car info in it.JessTech1Version: 3.33.1

Errors introduced with updateJust performed a required update and am getting many error windows now. “Whoops! Parameter specified as non-null is null:… . . .“ Try again or Get Help are offered but of no use..Geek919Version: 3.33.1

Data Lost AgainThis is the second time in 3 years that Carfax Car Care has lost all my vehicle maintenance data. Last time I had to input it all again. This time I’m done with this app and moving on. Don’t waste your time!.App isa WasteVersion: 3.31

Bricks my Iphone12Every time I open the app my Iphone freezes up, similar to when your phone dies at 1%. Super buggy, and wonder what it does to my phone.JewjitsueVersion: 3.30

Want to love it but it’s glitching hardI spent hours uploading maintenance history and receipts, a few months later half the receipts are gone and when I try to open the ones that are still showing the app crashes..SnowryderzVersion: 3.26.1

Just got locked out due to forced updateThe app just locked me out. I’m on iOS 14 and today I opened the app to find a big un-skippable “Time to Update” screen. The App Store says “fixes minor bugs” but it also says iOS 15 is required. Now I can’t update and can’t use the app at all because of it..Josh43@Version: 3.26.1

Internal Server ErrorEach time I close the app and later go back in I get “Internal Server Error” and have to log in with my credentials again..Fun MarcusVersion: 3.24.1

Do Not use Apple ID to register!If you use apple ID to register/sign-in you will come across issues logging in. Can’t speak for all log-in types.RomynVersion: 3.22

Does not work in Canadian regionIf the features don’t work in Canada then why are you allowing Canadians to download this app? Region lock it to US only. Can’t see details of car service history..TamjedunVersion: 3.9

This app has so much potentialNot able to set reminders for upcoming repairs and maintenance. A lot comes to maintaining a car but this app seems limited to only three things: Oil changes, Registration, and thread life. What about brake replacements? Safety Inspections? Engine check? Power steering? Engine coolant flush? The list goes on. Why is it only limited to three things and then not give us the flexibility to add our own maintenance schedule? We shouldn’t just be able to record past service records but also add reminders for our own maintenance schedule. It seems that the developer of this app is really good in making apps but has no knowledge or experience in cars whatsoever. The fact that this is by CarFax disappoints me…..Shawn EzyVersion: 3.9

App is brokenApp suddenly stopped importing service, and will no longer allow me to add service (there are no services to choose from) to the app manually. EDIT: can’t reply to your reply. No one answers that email address. I tried it first, twice..RecordScoreVersion: 3.4

Plate look up doesn’t work for MBPlate look up stopped working in MB Canada. Stopped working recently..Manny TowbuhVersion: 3.4

Was great until latest updateI have been using this app for years to keep track of my fuel usage and with the latest update they removed it an I lost all my previous data.HavacVersion: 3.0.1

Hung within first 5 minutes of useI was editing the registration info for my used car and the app became non responsive. I wouldn’t trust my data with this app..JRonnyVersion: 2.58.1

Looked promising but hung after 5 minutesStill problems with syncing registrations with public records. Once it’s hung, impossible to fix. Even deleting and reinstalling didn’t help..Islander boyVersion: 2.58.1

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