Moovit: Bus & Transit Tracker Customer Service

Update: 6-5: most of the issues I described are from me not understanding how to use the app. GPS still lags, but have a little patients and the route always updates. Great app. I have been using this app for a week. I am visiting family in Hawaii(Oahu). I would be lost without the help of this app. The minor things I have experienced with the app is the gps seems to lag. When I set my destination, as I begin to walk I didn’t see the icon move in the app. Until a few minutes later, also when I begin my trip I read what it says, but at times it is not clear which way to go. Another thing I noticed, when the app tells you what bus to catch, it may give you multiple bus numbers. When I catch one of the bus, the bus number does not match. When the bus moves, the icon does not move, until a few moments later. Then the app seems to catch up and it begins to show the route and the location of where you at as you progress along your trip. It should give and option to select what bus you are on. I am still learning how to use this. I guess I said all that to stay this. When you set your destination, it should lock in your destination choice. I have of habit of planning other destination along my route, my original destination seems to get lost and I struggle to find my original route I planned. You can use Google maps to do the same as this app, but Moove it does it way better. If traveling, I highly recommend this app.

Moovit is a must have. We used it nonstop while on our NYC vacation. NYC is big and spread out but getting around is a snap with this app. Just punch in where you want to go (restaurant, hotel, attraction, address, etc...) and it tells you how long it will take to get there and (1) which subway station is closest, (2) gives you gps walking directions to get there, (3) tells you which line to get on, (4) lets you know how many minutes until the next 3 subways on that line will arrive at your station, (5) tells you how many stops until you need to get off, (6) shows you a list of all the stops until your departure, (7) updates that list as you ride, (8) alerts you before your last stop telling you to get off, and (9) gives you walking directions to wherever you are trying to get to. As a visitor I don’t know the terminal ends of the subway lines, and that is what the subways say on them and on the signs. It would give users more confidence if the app said “D toward Brighton Beach” so you feel better about getting on a train going towards a destination you don’t know. That said, the app was always right and the only time we got on the right line going the wrong direction was because we second guessed the app.

Just took a trip to Italy, France and Portugal and used this in Rome, Venice, Paris and Lisbon. It automatically changes your metro city, tells you which bus/train/metro/vaporetto/traghetto to take, gives you time estimates for your whole trip as well as public transport schedules. You can pick your route based on what’s available right now, when you want to leave, or when you want to arrive, so it’s super handy when you’re trying to figure out when to leave your hotel the next morning to get to exhibit “x” by 8 am. You can also choose your departure location so you can start from your location now or pick where you’ll be in 2 hours so you can plan your day. They also alert you of closures and problems, track your progress in real time via gps, and alert you when your stop is coming up. This app allowed us to safely and effectively ride public transport in countries where we did not speak the language. SO effective and reduced the stress of figuring out cheap transportation. Really, this app is a 100 out of 5 stars, absolutely LOVED it!!!!

I pay for a subscription for Moovit, and it generally meets my commuting needs very well. I find the station view the most helpful, as I can take any of several parallel bus routes to get to work each day. Being able to save a bus stop and see the arrival times of all inbound routes makes it a lot easier to plan transfers. A small feature I’d like to see them add is the ability to customize the order that my favorited stations are displayed. I appreciate that it orders them based on proximity, but it would be great if it could also take time of day into account: I travel Southbound to get to work in the morning, so I don’t need to see the Southbound stations in the evening. While I’m wishing, I’d also love the ability for Moovit to calculate drive times to various Park and Ride lots. I sometimes drive to a different stop in order to catch a faster bus, and it would be great if Moovit could give me a sense of which buses I’m capable of making. I’m sure that’s a difficult feature to implement, but I would definitely be impressed by it.

This app fills a much-needed niche that was lost when the APT (Association for Public Transportation) Car-Free Books quit being published. Bravo! This is a relatively thorough and comprehensive guide with most of the local transit authorities having coverage. Being able to pick out favorites is a good thing. Missing are local transit networks in western MA like the PVTA (Pioneer Valley Transit Authority) which serves greater Springfield and the Pioneer Valley near the Connecticutt River. There may be other such local transit authorities near Pittsfield MA or in the far western MA areas to get to summer arts and music events that might be included as well. It might also perform better in dark mode on iOS devices on the mapping. Map details disappear in dark mode at present. In the Lines domain, it might be helpful to indicate major places like Supermarkets, Malls, or Stadiums in parentheses next to the listed stops and cross streets. It might also be useful to make a link next to the transit stop icons that lights up the corresponding verbal listing and vice versa when selected on the map. These are minor set-backs which are easily fixed by the addition of pertinent information and a bit of tweaking by your webmaster/webmistress.

I have honestly not tried any other apps like this. But I don’t believe I will need to. In my opinion, I believe New York is one of the busiest and most confusing places to ever travel and use transportation in. I’ve use this app my entire trip and it has helped me tremendously. I am more comfortable going out because I know that I can get to and from without getting lost. I would say if you have a hard time paying attention to detail this app may be confusing. In New York different subways are named the same but they are in fact not all the same so with this app you have to make sure you enter and exit the exact place that it tells you or you will end up not in the right spot. But once you’ve successfully use this App once you’ll be able toUse the subways and metro buses like a pro. even if you into the wrong subway entrance it gives you what stop to look for and in the subways it tells you what stops are coming up so you know that if it doesn’t match then you’re in the wrong spot. I definitely would recommend this app

I sold my car about 4 months ago and decided to give LA Public Transit a try. It took me a bit to get acquainted with the properly, but once I figured out how everything worked it was truly a life saver. So far, the app has been incredibly accurate with regard to their real-time bus arrivals. It also does well with connecting you to other types of public transportation and has been pretty accurate with real-time predictions of the Metro trains. Their customer service is also great. I have email them a few times with questions or suggestions and they’ve always gotten back to me within the day. My first wish is to be able to customize your route so that you don’t have to use the suggested ones or if there is an area you’d like to avoid when traveling. My second wish is that you could plan ahead. Once you hit play, it will begin navigating you. It would great to have a function where you could set the app to being navigating for a future date and it remind you to leave. Similar to what you can do with Waze.

I travel every day every min. I go from NJ to NY to queens and back to Nj. I go from up town to down town to cross town to back to NJ . I always use this app. It’s helpful and it saves me a lot of time from waiting a long time for buses and trains. I get off extremely late and hate to be out side waiting and waiting for a bus that might not show up . ((Hint hint B24)) when this happened to me the first time and it was freezing , I decided to download this app. I hate to move with the future but if it helps me from freezing out there then I have to do what’s best for my body. It’s also a safe and faster way. Safer why? I don’t have to walk those 20 mins in a dark st and all alone and I get home a lot faster. TBIS app has helped me in so many ways . I get home a lot faster it tells you what to connect with what and when it’s coming. Tells u from when u start till u get home. I love it because. I have learned a lot of other ways to get to. Where I have to go . Thank u so much .

This app is really a great way for me to get just about anywhere. I’m not so much an organized Person & I’m fairly easily overwhelmed with maps & apps ,I’d get frustrated & would take forever & I still wasn’t able to figure out which buses & what times & id bother my Kids to figure it out & put it in plain & easy this bus here & when & so on - thankfully my daughter downloaded this app for me & she as even surprised how fast I figured it out lol. It’s absolutely perfect, it’s easy to use & just fill in where yah wanna go ( it even knows where you are already !) & it navigates you thru all your options like trains & walking , buses & even Uber & puts them all in one spot . Now I just choose what’s best for me ( it tells you the estimated times of each option). & walks you thru the trip , step by step ,from beginning to end . It’s a lifesaver to me & I can travel now & go wherever I wanna go . Thanks ! Sorry for the essay !

Moovit is the best and most reliable public transportation app I’ve ever used. I found lots of other apps to be confusing or not efficient for what I needed and honestly there’s too much good to write about to fit it all. They have directions for anything from buses to ferries, it’s all customizable for your needs such as less walking or best route or least transfers(my personal favorite). Also the live schedules where you can see how soon the bus or e.t.c. is arriving in real time is very useful. Despite this feature being available in many apps moovit is the most accurate I’ve found. I’ve used this app for about 3 years now and I can’t imagine using anything else. All that being said, just like any app there are occasional glitches and public transportation is always a learning experience no matter how good the app is. But all in all this app is very user friendly, efficient and a must have for any commuter anywhere.

1) You type your destination and it Moovit gives you several ways to get to your destination from fastest time to longest time frame! 2) I love that when you choose your preferred route, the Moovit app rides along with you from stop to stop and lets you know your stop to get off is coming so it tells you to get ready! It reads off each street stop as you’re riding along the bus or trains! 3) Moovit app lets you know how long it takes for each destination and even gives you time frame from one transfer to to the next. For ex: lf I have to go to North Beach District begin Outer Mission, Moovit will tell me how many minutes it takes from Bart Train ride (10min), then get off downtown to transfer to Muni bus 30 Stockton (15min) and each ride reads the street names so you won’t get lost! Thank you Moovit for being so precise! I never get lost!

Moovit incorporated much more aggressive advertising this year that briefly delayed transit directions before re-designing ad popups to obstruct content less with banners near the bottom of the screen. I’m adding a star back for fixing that irritating issue, but there are still some bugs that the developer team must fix: 1. Bus routes are too optimistic for traffic conditions around Tel Aviv. For example, I missed two connecting busses because the first bus was a minute late to a scheduled stop—a regular occurrence for which the algorithm needs to account. 2. Sometimes the app seems to crash or lose track of your trip mid-travel. Related, if you calculate a trip, then leave 4-5 min later, then nothing is automatically recalculated to ensure you have sufficient time to reach the departure station. So you have to manually end the current trip, back out several screens, then re-enter the destination and re-calculate fresh transit options. 3. Notifications and/or GPS tracking continues to be a bit buggy. Busses often arrive multiple minutes early or late with little or no warning/notifications. And the GPS seems to lag behind your actual position with the compass (direction you are facing) also being inaccurate at times. This review is based upon the current app version in late June 2022 using an iPhone 13 Mini and iPhone 13 Pro.

MOOVIT gives a Lot More than just a route schedule to your next destination. It also gives a choice of “leave now”; “leave at your choice of time”; a choice of: “Arrive at your desired time”. MOOOVIT also shows on screen progression of your bus; alerts you when the bus gets close to your destination; keeps a location you have traveled to before so you don’t have to repeatedly enter the same information. Other features I ReallY like is the awe and speed of finding my route and bus route number, street names and road numbers and major highways//freeways are shown in the Carta MOOVIT app. To comprehend all the features and ease of and speed of access you need to download the Free app, use it and see for yourself what I mean. Perfect? No; but immensely better than the paper booklet. Try it; you’ll like it🤗

A new friend and of mine in Turkey told me about this App and I’m grateful. I’m newer to using public transportation and I really like how I can use the Map feature to determine the name of the stops/stations near me. Putting in my route, saving places, and adding favorite lines is handy for quick searches again in the future. I also really appreciate the notifications I get after I “start” a route. The App tells me when I’m 2 stops and 1 stop away from where I need to get off. It’s definitely helped me gain confidence when traveling new cities. I’d like to remove the Ads for a flare rate. At this time they only offer monthly or annual options which I’m not interested in a reoccurring fee. I hope they consider a flat rate upgrade offer in the future.

It does what it says: finds the fastest, easiest, or laziest route to your destination by cross-referencing differing forms of Public Transportation (which you can filter) and then synchronizing them to achieve an optimal route. It’s like Waze or Google Maps but for ALL forms of Public Transportation. Most detailed and informed app I’ve come across for PT riders. This is like Google Map’s PT options, but far superior in scope and function. COMPLAINT: One thing I can’t seem to figure out is how the step-by-step preview works. Like if I get a route that’s showing 1:20, 1:35; and 1:50 as viable boarding times for the 40-Bus line, and I choose the 1:50 time, will the train I’m taking the 40-Bus to still arrive around the same time it did for the 1:20 bus? I haven’t found a way to specify/edit certain time schedules to my own schedule. TL;DR the app is top of its class, but User Interface could be more intuitive and less bloated.

I haven’t had to use the local transportation system in a minute but I had to this time and a lot of miracles happen because I did !$$$ so for one I’m thankful to even have this kind of service available to the public !$$$ I met a wonderful woman who would then introduce me to my Soul Mate !$$$ guess I was wrong when I said “ it only happens in the movies “ !$$$ and I also took the wrong number bus with no money left and had to turn back so I got two returned passes !$$$ only took longer because I messed up !$$$ if you use the App “Moovit” it becomes impossible to get lost and is all practically free !$$$ also it was mostly empty after 6 pm so it was confortable Bus route !$$$ over all I give this experience a 5/5 !$$$ have a great rest of your time on earth !$$$

I’ve used this when it first came out years ago. I left it because it was clearly still developing and didn’t quite fit my needs but I saw it could be something. Fast forward a few years and I’m back and it everything I expected it to become. Until the ads hit. Don’t get me wrong, I’m not against monetizing the app, it at the point where it’s worth it’s weight in coin. But the ads are aggressive - when you are deciding between two transit options and minutes count, a full length ad that won’t go away for nearly a minute is a liability. Give me the option to opt out of the ad, I’d gladly pay a few bucks for the app - it’s proven itself. But being forced to deal with these invasive pop ups was the beginning of the end for my former go-to app. I really like Moovit.. please don’t make me have to moov on…

I’m not lying, at first I got TheBus2 despite their review but then when I found the link to the app on their website by accident, I was honestly surprised how good the app was! It’s easy for me to navigate, I just found out that it will notify you when to get off, you can search up all the bus lines in your area, it tells you how long a walk to a stop is, and you can even call an Uber! It’s honestly amazing! I don’t see this app as social media or location revealing since at the beginning, the app does ask if you want the app to use locations all the time, sometimes, or never. But if you are a parent and are considering this app for you or your child, I would definitely get it! How would I know? This is my first year catching the bus as I am an incoming freshman!

I’ve always found this app pretty reliable. Sometimes the timing can be off by a few minutes, so even if you think you missed your bus, wait another 3-5 minutes if you have time to spare. Likewise if you’re trying to make a run for a bus that’s “arriving soon”, there a chance you might’ve missed it already. There has been days where service would be down because of maintenance or something else for buses/train lines. I wish there was an option for users to submit that in and have other users to confirm for a faster update on routes. I’m not sure if there has been an update on it, but the last time I looked through report options, I didn’t see a “down for maintenance” in the selection

I recently spent a week in Vancouver British Columbia, using an iPhone with TracFone service. This meant that I had essentially no service except in my hotel or in places that had public Wi-Fi. Despite this, I was able to get around the city fairly easily using the Moovit app. Once I figured out that I could start a trip in Wi-Fi and leave the app open once I left Wi-Fi, the app would still be able to tell me where to go, what bus stops to get off at, how far to walk and which direction to the next bus connection or to my destination, I navigated the city easily. The only downside was that some of the instructions of where to walk between connections or destinations was not as clear as it could have been. I had to ask directions from passersby several times.

Even though google maps can also give public transport routes, moovit usually has more options PLUS the feature where you can see how far away any given bus/tram on any line is. i’ve traveled a lot and used it in four countries besides my own, and it’s always been effective. the only thing is that i wish there was some sort of “build your route” because sometimes i want to take a certain route that doesn’t even appear as an option because it’s less efficient (but i want to take it because it’s safer). and then i have to check each line one by one. but that’s just a feature i wish was added, and it’s absence doesn’t detract from how great the app is otherwise!

This app continues to astound me with its realtime updates and thorough coverage of my city. I downloaded it one day when I had walked a long ways from the bus stop I had gotten off at, and wondered if there were a better way home than walking back. The app used my location to detect a bus stop two blocks from where I was standing and told me the bus line number and that it was due to arrive in a few minutes and then every 17 minutes. It even showed me the current progress along its route of the bus arriving in a few minutes. Moovit is thorough, and well designed and integrated. I have nothing but positive for this terrific app. It even automatically switched to the Chicago maps and lines when I flew into Chicago O’Hare.

I first came across the app and used it while traveling in Nice, France. Looking for directions to Monaco for a day trip, based on some bus line info provided in a guide book. I used Moovit to get the specifics for the connection from the tram to the bus, but Moovit’s map location of where to pick up the bus was WAY off. After wandering around for 15 mins, and missing one bus as it drove past Moovit’s location in the middle lane, I found the actual stop across 2 streets and around 2 corners - not even within sight of Moovit’s pickup location. Bus line #100 info needs to be updated. However, after that, when double checking what I now knew about Nice’s tram lines, other search results seemed to be accurate. I think I’ll keep the app as a double-check option in the US.

I recently moved to Costa Rica and found that the public transportation system is amazing however trying to find out where each bus goes can and is a nightmare. The reason being is that there r multiple bus companies all with their own bus stations. So if u want to travel from San Jose to limón or from San Jose to Alajuela the bus stations can be miles apart even though they travel in the same direction. I have been using Moovit since march of last year and it’s NEVER steered me wrong. I recommend this app to everyone that asks about the bus system on all of my Costa Rica Facebook groups. Thank you so much for this very useful app! Maybe I could get some referral bonuses for all the referring I do ;). Still waiting for those referral bonuses.

Great app. Life saver for me. I am anxious when I travel and this bus really helps me plan my moves days ahead. It’s very easy to navigate and shows me the direct route to my destination with the number of stops and the names of each stop leading to my own. My only issue is it is inaccurate at certain times. In my experience it seems as the It’s only based off a regular bus schedule and doesn’t account for changes during holidays, which can be frustrating. I spent one day waiting for the bus to arrive at its usual time as stated by the app. This was 5:20 am and just happened to find out from a passing traveler that it the first bus didn’t come until 7:00 that day. It would have been nice to know, since I had to pick up my daughter that morning.

I frequently roam NYC and this app is absolutely amazing... No fuss, no worry, it’s extremely efficient, reliable and **thorough**. This is amazing for someone who is planning a trip to NYC. Whether you need help getting around, or use it as a back up like myself, it never fails and you will not get lost or overwhelmed within the concrete jungle. MOOVIT navigates you to the *exact* location of the desired subway entrance (even has the price listed for NYer newbies) and gives names of the exact line. It’ll never put you on an express when you need a local, you’re always in good hands. I’ve haven’t had an issue with this app to date, only positives. I have not used this app for bus transportation but will in the future and assume things will be just as seamless.

I started taking the bus to and from my college campus, and for someone who hadn’t used the bus before and had no idea when and where to go, this app saved me so much hassle. It’s overall pretty user friendly and the bus times are generally accurate (with a few exceptions). On a couple occasions it didn’t show the fastest route or it gave the wrong times but otherwise it was fine. The search function is a little bit odd. If you type in your desired location (a store or a bank or a park) it won’t show you the closest option to you. The first option on the list will be something that’s miles and miles away or in a different city when there’s definitely a closer option. Overall, a great app that just needs a couple of tweaks.

Moovit works great in general, but for public transit in Israel it made bad calculations for multibus trips for me. For example, I am at A and trying to go to B by public transit. Moovit tells me to walk 9 minutes to a bus stop, take bus 1 to a different stop, then take bus 2 to my destination. The problem is, bus 1 leaves in 6 minutes, and the next one won’t get me to the stop for bus 2 until after bus 2 has left, leaving me stranded at the bus 2 stop, especially when bus 2 comes only once an hour. I have to check Moovit’s math anytime I want to use it to ensure that the timing works out, and it often doesn’t. I don’t how that happens and it is quite frustrating and I have missed meetings over it. EDIT: Update to four stars for high quality and prompt customer service to help fix the problem.

As a first time traveller this is amazingly helpful

Can't fault the app, works brilliantly (better in some countries than others of course). My travel worry about getting lost has all but disappeared. Highly recommend everyone download this app

I use this everywhere I travel. It's accurate, reliable and easy to use.

Clean and accurate.

I created an account on my Series 5 watch but Moovit displays “Open in IPhone”. No maps. Useless. Update: No improvement after reinstall/reboot I tried again next day maps are displaying.

Super application pour moi

Utilisé pour suivre en temps réel et voir tous nos options.

Really helped me navigate Ontario, city to city

Very well done application lots of interesting tools.

Quá good

Since the last update, the later button on the 24 Montreal bus no longer works. Disappointing, this is the bus line I use twice a day.

💯

It helps Me figure out the bus routes

I travel all over Israel using this app! So helpful.

For the people who rely on the transit, this app is a must have, daily app.

It’s worth getting the year subscription and getting rid of the ads that are not ok when checking schedules on your iPhone, drains battery too. The ads slow you down and take-up too much screen. It’s frustrating. If the app continues as is, or gets better (of course), I will be renewing another year. BTW, initially I had an issue and customer service was quick to help resolve the issue. I was impressed with them too.

Could you have the live section to be fully free and less adds please the adds are really frustrating. Overall great app and don’t need to second guess my bus but please make the live section free thanks

Very good I recommend it beacause it helped me a lot to be on time very good

Very helpful 👍🏻

It is also extremely user-friendly. Lines and times and easy to find and read. You can find just about any line that you are looking for, everywhere. The interface is clean and super easy to navigate. I am so glad the bug that caused the app to crash on startup was fixed. Great work, Moovit! Outstanding!

Get this if you travel, it’s essential.

I’ve been using this app to get around Medellin for the past couple months, and it does have like every bus route. It has been super helpful for finding my way across the city, but honestly there are problems with at least half of the routes I’ve taken. Sometimes, the problem is that the bus stops for certain routes are marked incorrectly. This has happened on more than half of the bus routes I’ve taken. The bus simply either doesn’t come by the suggested stop from the app or doesn’t stop in the location the app says it will. On a couple of occasions, the route that the app told me the bus would take is just straight up wrong and goes quite a bit off course. Overall, even with these problems, I’ve still been helped quite a lot in getting around. Sometimes i just go further along the route to wait and see where the next bus will stop. But sometimes i need to ask locals to make up for the gaps in the app. One thing that would be helpful to add to the app is being able to see entire individual routes for a bus line. For example, if the app suggests I take bus 1 to point A and then get on bus 2 to bring me to point B, it would be helpful if I could click on bus A and just see the whole route independent of my planned trip. It would be helpful so I can see where the bus might take me if I stay on too long, or if i could catch the bus somewhere else if the bus doesn’t stop where the app says it will.

I had no problems with this app in the beginning, sure this app has really annoying ads but I didn’t consider it to be an issue. It gave me good routes and I followed them with no issues, I like the features where it alerts you when to get off and when to get on a bus, but it seems like sometimes those features are faulty. Yesterday, my actual time of arrival was 50 min later than the eta that moovit initially provided! I was waiting for a bus that moovit told me to get on (moovit did not give me another bus option, which it does do other times) and after the bus didn’t come in the time slot, I reloaded the app to find that it now was recommending me to take another bus, that had already left the stop I was at! This increased my eta by 20 min as well. Although I was frustrated, I had planned to come early and it was fine. In my many panics of using the app, the annoying ads will pop up, close, and then the app will constantly load until you restart it. Not a big issue, but immensely nerve racking. But after reloading it, my eta was increased by another 30 more min?? To close, I feel like the best strength of this app is to just the ability meticulously plan ahead, but at that point you may use a service like google maps that does not have any ads that completely restrict you from using it.

I despise that this is the only application that shows you when the busses arrive because it doesn’t work. I bought Moovit + and ever since with the “incredible feature” that allows you to see when busses are arriving and where they are in real time, which doesn’t even work have the time, but when it does work it doesn’t even accurately show where they are. Countless times I have used this feature and it says my line is arriving in 1 minute and I see that it is close and then the line arrives in 6 minutes or more or it’s already gone. And the majority of the time it is just showing times that are not realistic to try and make the user use their app more (my own belief). Seeing that this is the only app on the market, until I make my own, you guys need to implement some more advanced features (let the app work without lagging every second), and put into consideration that there is a lot of traffic in Israel that slows busses. I’m not dissapointed with you about the slow busses that’s the countries fault but you guys should atleast be able to accurately FROM ANY LOCATION show us users where they are so we don’t waste our entire mornings trying to get on a bus and having to chase it down before work. Also there is no reason that Moovit + literally has no good features please make it worth it to use or just keep the horrible “bus tracking” feature and give it to everyone (it’s not that expensive). Thank you and please take these things into consideration as you are the only app that might keep people on public transport.

Sometimes I like to take the bus instead of subway. It will no longer show me bus routes if there is a subway one despite deselecting subway in my preferred list. I WANT a bus #@*& This app is a good news. Bad news type of thing. I first started using it years ago and they have definitely been adding and improving most of the functionality. But the downside is they have way too many ads built into it. Stay on the screen too long, switch to a different screen, and you have to go through another forced time ad. Useful if you’re trying to plan out your trip before you leave and you have time to work with. Not so good if you want to take a quick look and see if your bus is coming or where the other stops might be. The function works. It’s just the time delay going through one maybe two or three ads before you get to the data you asked for I’d love to be able to use it during my trip but with all these ads it’s just not worth it. Yes, I understand They have to show some ads to make some money and I had no problem with dealing with that in the beginning, but now they just show so many ads the frustration level blocks me.

This app is great and super helpful in getting me around for my job I travel all around the city by bus and this really helps by typing in the address and getting shown different bus routes when to get on and what direction to go , this app is GREATT for getting you around no doubt about that and you can buy passes on it , I never did but it’s nice little feature as well BUT as with anything it has some faults it has too many ads , if your listening to music god it’s so annoying when you check on the app and a loud music pausing ad ear blast you, and they come every 5 minutes like clock work and sometimes I can’t see my scedhule because of these ads !! I don’t care about ads make your money fine but stop making it so much the app can’t be used or it’s slow down because of the ads and LEAVE MY MUSIC ALONE. The app tends to freeze a lot more then you like which is very annoying to have to close and reopen the app and sometimes on Sunday it get the scedhule mixed up because it doesn’t understand buses schedules on Sunday until it’s actually Sunday and that some buses don’t even come that day! Otherwise tho it’s a good app useful

I regularly rely on this app. I find it to be more useful and more accurate than other apps like google maps. The problem -which is a major problem- is that there are way too many ads popping up in inconvenient ways. There are times when I’m at a bus stop and have to make a quick decision of which bus to take, or which side of the street has a bus coming sooner, but then an ad will pop up wasting my time and not allowing me to see what I need to make a decision. I understand that ads are necessary for the app to make money, but please make them less obstructive and annoying. Leave them in a box at the top or bottom of the screen, and I guarantee I can still see it offering me bubblegum flavored pudding. I’m fine with that, I just don’t want bubblegum flavored pudding making me miss my bus. If you read this far, I appreciate your time. I would also appreciate if you could make some changes. (I would give five stars, the only reason I didn’t was in hope of you reading this. When you respond, and ideally change something, I’ll switch to 5) I support your app and will continue supporting it, but please do all your users a favor. Thank you.

I am not one to write bitter, scathing reviews, but I have used this app so often over the past three years, I felt the need to say something. First of all, the app’s accuracy and detail rivals anything else I have used, and I commute exclusively by transit and have for years and years. Moovit has been wrong on a handful of occasions, but no more than I have fingers in one hand, which is pretty dang good for something I’ve been using over several years. About a month ago, more and more ads started popping up - first an acceptable amount for a free app that has been essential to me, now an unbearable amount. Like, can’t press any single thing on the screen without getting an ad (half of which pause my music, which is a criminal offense imo), rendering the app all but unusable. I am telling you, developers, I would readily pay for this app monthly over this. It’s worth it. But when I’m rushing to see a transit schedule and have several ads pop up before I can even pull up the proper route, that’s defeating the purpose of the app.

Twice now, once going to work, and once coming from work, the bus didn’t arrive. Had to use ride share service instead or else I’d have been late or have to wait one hour for next bus. Today schedule said arrival of 3:19, didn’t arrive until 3:27, but there was no warning of delay and the live showed no bus coming at all Thank you. Update: this is the third bus I’ve missed. This one was three minutes early! I ran to catch it and am now sweaty for no reason. Losing major faith in this app Update: 12/9 Los Angeles metro is updating bus service apparently, however the usual lines are still running. Moovit is not displaying any of the usual routes AT ALL and instead is giving me routes that include greyhound bus walking 30 minutes to a bus to be on the lines for two minutes. It is so terrible and not helpful at all. Thank God for Google Maps and other transportation apps because it would take me three hours to get to my destination, if I followed the Moovit app. Terrible

They have monopoly with the government so they’re the most accurate app in the country. However, they have strangled the population by forcing them to be subjected to aggressive advertisement in a manipulative way where you cannot easily get out of the ad. If this was just a private app would be OK but becauseit is sponsored by the government. It is absolutely disgusting. Manipulative in overall terrible business model. I wish the creator of this app. Nothing but the worst. I used to be free and it was amazing now they aggressively. In a confusing manipulative way. I hope to see the owner homeless on the street one day. Their aggressive advertisement causes people to miss their buses. I wouldn’t recommend this app to my dead grandmother who never knew how to drive or public transportation. I wish you all become homeless and poor and proper retribution for being conniving snakes. I wouldn’t recommend this app to my worst enemy. I will be deleting you and only using Google maps and I will tell as many people as I know to never use Moovit again. Your aggressive advertising campaign has caused me to miss many buses.

Moovit makes the bold assumption of being operable in Italy, an assumption I made the grave mistake of believing. I was heading to a street called “Via Europa 3” an Address of which I copy-pasted that I needed to get to by bus. What followed was an onslaught of misinformation on the location of the bus stops, a lack of clarity in the type of bus I needed, and most damningly: THE TIMES THEY ARRIVED. Bus stops were 2 blocks away, bus times were up to 20 MINUTES off, which built up to me having to walk home in the rain on the side of the highway into the bounds of the city which uses a bikeshare app so I can get home. I pity any poor soul who downloads this app instead of the myriad of other options the internet has, and consider this app still being available for download as an attack on your time, on your patience, and your freedom. I never got to Via Europa 3, because Moovit took me to the wrong street of the same name. If someone tells you to download this app, that person hates you and wants you to get lost. Do NOT make the mistake of downloading this.

I’ve had this app for almost a year now and they just started putting ads into the app heavily. I mean nobody likes ads of course and they’re annoying to deal with but when you’re standing outside afraid to miss your bus trying to figure out where to go or if your phone is on 5% and you’re figuring out what bus comes next before it dies and then an ad pops up in your face. It’s extremely frustrating and sometimes stressful to deal with. I understand this app doesn’t really have a choice considering they aren’t earning money any other way that’s why I kept the app and tried dealing with it but I wish they did it in a better way or come up with a better way to show ads because this is honestly ridiculous and I’m starting to hate the app. I used to recommend this app constantly to all my friends and family because we all took public transportation for school or for work but now I want to delete it myself honestly.

Do you need to travel all over L.A. on the bus? This app’s for you! (Not anymore! See below!) However it’s become actual trash with the incessant ads. They’re repetitive and at every new screen! You have to wait for the countdown to click the ad close. But wait, there is another tiny ad at the bottom of the screen AND yet another below that to get you to remove the ads taking up screen real estate! You can remove the ads for the low low price of $14/6 mo. What a deal! Honestly, I know Moovit needs money but come on. This is an essential app to get around on the bus. Hold the phone! I WAS going to say that the MTA recommended the app on its website but I wanted to check first. Not so! Not any more! If you need route info, it takes you to Google Maps! AAaahahahahaha! You just have to choose the little bus icon and bingo! Route created with different busses! AND no ads! Tap the bus line and it takes you to the bus schedule for that bus!!! Genius. Deleting this trash app. Another one bites the dust. Thanks Google Maps!

I ride the 206 and the 28 line 5 days a week, where do I start, the buses are always filty and stink, they let anyone one on the buses so the buses are never clean, I’ve seen bugs roaches all sort of things on these buses, by the time I get home I don’t even sit on my couch I just go straight to the shower then the 206 in particular, always I’m telling you always stopping because they are ahead of schedule or rushing because they are late it’s ridiculous. Well don’t ask about the drivers, they really only doing this job maybe because they cannot get another because they are so mean, and you could be right there and they will drive off left you, once I hit on the bus to stop it and the driver almost broke my arm because of lacking courtesy. I always pay to ride the buses I don’t beg for free rides, only reason I take the bus to work is because I cannot drive , but this is ridiculous metro is a huge company they need to do better

The Live Ride function no longer works. It used to be great. Moovit+ would wake me up two stops before my bus stop to alert me to start getting ready to get off the bus. But since end of September or beginning of October 2025, every time I try to use Live Ride, it says "Try again - Live Ride could not start because this line isn't active right now." Not active? I'm literally on the that bus line right now! The bus picked me up, it's moving, and it's dropping me off. How is it not active??? I submitted a support ticket on or around October 2, 2025, and they gave me an excuse that they get their information from a third party and maybe there's a problem with that information. That's not my problem. It's now been over two and a half months, and instead of getting better, the issue has spread to other bus lines that I use as well. Nowhere near an acceptable amount of time to resolve a problem that so significantly impacts the use of a paid app.

UPDATE: Again, I used to really love this app; have not used it in some time so I thought I would give it a go. NO BAD IDEA! Now, when setting up, one of the last screens asks if they can have your permission to send you more relevant ads, “to keep the app Free, and to help businesses that rely on customers from ads.” Sounds really nice, very altruistic for a company anyway. But then at the bottom of this page where one would assume to have an OPTION to grant this gross app the permission they seek, we have but only ONE option: OK. This app optimises the disgusting double standard of the tech industry: Don’t be evil; to their face. Sam Bankman-Fried clones! Why can’t this industry just be STRAIGHT UP about the grifting, the data brokering, the tracking, etc? Why do they have to hide under this façade of etiquette, a very thin veil of socially responsible corporate ethics? They are no better than any other Fat Cats that came before them. Thank you—unchecked—Capitalism. App deleted. PREVIOUS: I used to love this app and now it has these stupid ads that are like GIFs or something so they are INCREDIBLY distracting when you are trying to use this thing. They are placed one row above the home row keys and like at the bottom of the primary screen. Why not put them all the way at the bottom and stop making them move! I literally can no longer use this app. It’s HORRIBLE! Is there a paid version?

I tried Uber today and set up an appointment for a short ride. It was a test, as I only used Uber once. years ago: I am without a car: and i have important medical appointments tomorrow. I watched my ride get closer and closer to the front door of the apartment complex I live in. But he never showed. Then I began getting messages saying he would leave soon. I started frantically looking for someway to call him, but couldn’t find any. Then I got a note on my screen saying the trip was cancelled and I should re-book in a little while. But my Uber screen was frozen and it remained frozen for some time. Rest of the phone worked; it was the Uber screen that wouldn’t, presumably as a punishment for not meeting the driver. Happily, another Uber car showed up to drop someone. Driver did not know about my call, but told me I was waiting in the right place for Uber (Entrance to Goodwin House at 3440 S. Jefferson St, Falls Church Va.) He offered to wait for me to rebook a ride. When neither he nor I could clear my screen after several minutes, I cut a private deal with him and paid him cash to make the trip. On the way back, I will try Lyft. Will take a Yellow Cab in the morning, as reliability will be important. I can understand an occasional screwup in any operation, but my inability to call anyone when things went sour was a deal-breaker for me. I am new at this, so might have missed seeing some way to contact the driver, but looked pretty carefully.

Suppose first, if usually accurate. The live location is accurate there in mind it can be up to a minute or so behind. I REALLY love that it puts the ID number in the directions so I can check if I am at the right stop. BUT twice now I have had it give me information that has led to me getting off at the wrong stop or leading me to think that my destination was 1/3 mile away when in reality it was 1.3 miles. so now I'm sitting here waiting for a bus in freezing cold. It's not coming for 15 minutes because I thought I was walking a third of a mile, not 20 more blocks. much of the time it is great, but I am learning to always triple check against Umo and Google maps to make sure that the directions are accurate. Devs, If you see this is there a way to submit inaccurate route information?

Moovit worked fine for what it was before they decided to integrate pop-ups. Now I do understand the need to monetize your app and pay developers, and I have nothing against ads at all (Google and Waze have ads all over their maps). But these pop ups are obnoxious, intrusive and take up valuable time when you are quickly trying to check a route or bus. And it’s not just one per trip, it’s like every third thing you click triggers an ad. It’s a huge inconvenience when when you’re pressed for time. It’s gotten to the point where I’m using Google more than Moovit, even though Moovit’s times are better. At least Google doesn’t shove video ads in my face when I’m running late to the bus. Moovit, fix your profit model. Pop-up ads are not the solution. At the bare minimum, tweak the ads so they don’t interrupt user experience.

I have been using this app for about two years and it has been working great (especially during the time when there were no ads). The update a few months ago added pop-up ads which was quite annoying at times but is tolerable. The latest update with video ads, however, was so inconvenient for users since you have to wait for a few seconds before closing the ads. This is not some game apps where people are willing to sit through the whole ads just to get some bonus. To developers, please remember that people only click on this app to get to somewhere they want to be. We only use this for a few minutes per day and would not worth our time looking at all the video ads in this app when there are other options that works similarly (some with even better ui) but without ads.

Moovit is an impressive app that is super necessary for me as a public transport user in Israel. However, there are a few improvements that need to be made. First of all, the ad pop ups are very disturbing, sometimes so much so that they make me reboot the app in order to follow the directions. The pop ups that don’t let you click away from them quickly and take up the whole screen cause me sometimes to miss a stop. Very frustrating. Another issue as well is sometime the app will not show me favorable options unless I prompt it to. It feels like you have to know the available routes to get the most accurate update. Would appreciate if the app would show as many routes as possible as opposed to just top 3 or 4 Thank you and hope you take this feedback into consideration

This app is wonderful for showing me how to get anywhere. I moved to Israel from the US and regardless of my horrible Hebrew skills, I can travel anywhere comfortably using this app. The huge drawback is arrival times of busses and the stated end-of-trip arrival times. When waiting for a bus, often a green real time indicator will show a bus is arriving in X minutes. But I find I need to add about 2 extra minutes to that number in the end. Or it will say the bus is arriving in 1 minute, but that displays for 4 minutes. I have been late to almost every single meeting I have planned using this app. To the point of where I now know I have to add 30-75 extra minutes to Moovit’s estimated arrival time. One time I was 2 hours late to a meeting 18 km away because Moovit gave me a trip plan where the buses never showed up! No holiday, no road construction, no Shabbat, just a regular day.

Moovit initially impressed me with its intuitive interface and accurate transportation information. However, my experience took a nosedive due to the app’s aggressive ad strategy. It has become incredibly intrusive, serving back-to-back ads just as you’re figuring out which train to catch. The timing of these ads is critical and has caused me to miss trains on multiple occasions. This isn’t just an annoyance; it fundamentally undermines the app’s purpose, which is to facilitate smooth public transportation. For a time-sensitive function like transit planning, the user interface should be as frictionless as possible. Moovit fails to deliver on this aspect, pushing me to uninstall the app. I’m switching to CityMapper, which, while not as good functionally, at least allows uninterrupted access to essential information when you need it the most.

I can no longer exit and return to the home screen when I am finished reading the notifications you send. This was never a problem before but it has now happened 3 times. I actually have to power off my iPhone every time you send out a notification to get out of that and back to the home screen. My next move will be to delete the App.

The pop up ads make it almost unusable

Not only is it unable to track my movements, I get to play frogger as it sends me back and forth between the two stops. Better yet, not only do I get to play frogger but I also get to watch the bus I’m supposed to be on whizz by me because I’m at the completely wrong stop. And then, this is my favourite game, I get to wait in the cold dangerous city for 40 minutes until a different bus arrives, and by that time my transfer card is unusable. It’s really cool actually

This is the second time I have given this a chance. I am Canadian wanting to use the bus service in Mazatlan and it does not have any of the bus lines that are running unless I’m reading the real buses wrong. Tried to get help thru support and there is none. Hope other people are using it ok but not Mazatlan. Last time. Sorry we needed help and this app failed……

Too many pop up ads, needed to wait for an ad to finish and close it just to get into it. Waste of time and energy.

The free version was good until they stated placing super long ads on the screen when you most need to see where you are going and when. The ads are horrible and always stay in the screen for 5-10 seconds at the worst timing. It would be better to place the ads so it does not interfere with the timing of the route. Most frustrating thing when trying to see when the next stop is or verifying if you are going the right way on the right transportation - then you have to wait a long time to see verify since a dumb ad is blocking your screen horrible.

This app was great until a few days ago it just stopped showing any public transit options on routes. It will now only show Uber and walking options for routes it previously showed public transit options. I’ve been able to get no help for this. So it works great, just consider it may stop working altogether on some day randomly.

I’m a subscriber to Moovit but unfortunately cannot use it as my only source for my transit information and planning because the app is not showing me the notifications and alerts for my city. I have messaged the developer twice now to have this bug fixed, with no luck. I have notifications turned on, I even turned them off then back on to be sure. In a compatriots app, I am always getting the alerts and notifications. I continue to use that app (transit app), alongside Moovit because Moovit is failing to provide all of the info i know is available from my service provider (if Moovit would just fix their issue accessing that info). Maybe Moovit is so focused on expansion that their not considering these smaller issues? I don’t know. At minimum, it would be nice to have the option for users to input these notifications and alerts so other riders can see them. Put it in as an option where you go to rate the bus cleanliness, timeliness, driver etc. Add the option to add an alert or notification. Then, at least, when your app fails to get all the info, it should be able to access, we may have some luck with other riders providing that information. At the end of the day though, my transit service provider makes their data accessible (for free) and that includes their alerts and notifications. All your app does is make that data accessible to us in a user friendly format, except it’s failing at making all that data available to us. I shouldn’t have to use multiple apps to receive all the data I need to plan a trip, especially considering I’m paying you to provide me all this info in a user friendly and accessible way. Might as well move over to a competitor like Google, who can provide all this info and more, and for free. The price for your app is fair, especially considering you’re still deep into trying to develop your app to be fully functional and accessible worldwide, and I have pretty good luck getting accurate route information from it. I find the filter to choose “less walking” works quite well but can be finicky sometimes. Having an easily accessible way to turn this filter on and off while planning a trip, is very important. As you are starting to integrate augmented reality for stop location, I think this feature would also be beneficial for assessing stop accessibility (for those with mobility disabilities or who use mobility devices and need accessible stop locations). The way in which stop accessibility is communicated to riders through your app could also be improved by allowing for more details to be shared from rider to rider. Instead of a single rating for stop accessibility, having options to choose if there are things like sidewalk access, paved platforms, steps present, accessible shelters, heated shelters, security present, safety alert buttons/poles, tactile locators, audible srop information available, etc. Accessibility is far more than just rating a drop as “accessible”, because what does that mean? As transit is so important to people with disabilities, being an app that is a leader in #1 being accessible, #2 providing information accessibly and #3 providing route accessibility information in an accessible way, would be a game changer for passengers with disabilities and would have a whole community of people wanting to use your app. Hopefully this review was thorough enough to gain insight on some issues and areas of improvement and innovation. I’d like to be able to keep supporting your app and its further development, but I do need to be able to access this critical information. Thanks for all the work you’re doing to make transit a more accessible service for all passengers no matter where we go in the world.

Downloaded, tried free trial, first ad blocked entire app and no X to close out. Removed app

Ads in this app make you crazy !! Never recommended!

The worst new app ever . The old app was better .. and buses dont even run til like 10 am in my neighborhood .. used to get a bus at 5 am . And they only run every hour not every half hour like what is going on. I cant even get a job with that kind of bus schedule.

I don’t think the app is the problem, I think the information coming from the Lanzarote bus system is all wrong. We have spent the last 6 hours using the Moovit app trying to cover a distance that would be a 13 minute drive in a car. The stops don’t match the routes, the busses do t stop in schedule, and the buses shown in the app don’t go where the app says they do. Rather frustrating.

Used it for many years but deleted as soon as they started putting ads in the app. It’s so bad. I really liked it.

Don’t even bother. It just doesn’t work. I want Rocketman back

City of Barrie Transit Fare is $3.50, not $3.25 as stated in your app

Use to be good, but often inaccurate now. GPS is always off and has made me miss transit many times.

The app and its help are highly user unfriendly, especially for senior users, born before Y2k. * the most needed functions how to get from one place to another and the options to go by car, bus, foot, or mix of the 2, is hidden somewhere and is not displayed on the screen * Everything takes 15-20 min just to enter and correct the data, misunderstood by the IA if one uses the map, and cannot be done on the go. You need to stop and start digging in the menus, also hidden, which is a huge loss of time when done under stress. * The help sends to articles to read, without any link to the offered options. In such cases, seniors must take notes to follow the path, and often this also sends to an external resource, which needs user name and password. * despite the great free testing period, which honestly warns twice that it will expire in 6, resp. 2 days, (unique approach nowadays), the instructions are unclear is this period gratis, or the user will be charged for the opening of the account and the test services provided Now it is still unclear to me how can I cancel my subscription Svetomir K. Montreal

The intrusive ads have made the app unusable for me. They ruined a great app. There are better and free options available. The company needs to reset and recalibrate their focus. Uninstalled.

All the times are wrong. The trip planner doesn’t work at all and always shows a loading icon at the top. It doesn’t tell you when yo get off anymore or when your line is arriving. Cancelling my Moovit+ subscription if these things aren’t fixed.

I just had to watch 4 ads to map a simple trajectory. The worst

The best thing about this app is that it actually shows where all the nearby transit stops are close to you. Google Maps or Transit doesn’t, just directions. But the ads on Moovit are cancerous and annoying and it is not worth it.

Bus times are accurate around 10% of the time, and constant ads pause your music while looking at the app

The information is there but it’s bombarded by other annoying ads that block you from seeing or accessing information quickly. Frustrating experience - better to use other apps or ways of finding out transit info

There’s no point in writing my awful experience with this app, as the developers only reply with AI generated responses about how their ad-infested app needs ads to be free. The app is unreliable. The UI is garbage. The app is garbage, the people that made the app are garbage and their customer support is garbage.

This app takes like 20 minutes to refresh, is very glitchy, often shows me the wrong bus stops and is not very good at tracking your location.

Way too many ads, to the level of unusable. Just when you need to go on the bus, an ad pops up without any way to close. This is just cruel.

Stuff tuff add too take off X

I planted to go to airport. It directed me to the bus to the back side of the airport. And there is no bus from the back side of airport to front side of the airport. It 15 km get around from back to front. Terrible experience

App just harasses its users with the most annoying ads that don’t even close when you press the close button pretty annoying when all im tryna do is get somewhere