Passport Parking Customer Service

I’m self-employed and going back to college at an older age. I travel for my business and have to frequently use public parking. Most of the places in the area I service use pay stations. My college also has pay stations but also offers the option to use this app to pay for the parking. I love the convenience of paying for my parking in the app: getting to pick the length of time, alerts for when you’re running close to the end of the meter, and also not having to get out of my car to find a pay station then return to my car to put the paid ticket in the window. I park, plug in my zone, pick my hours, and I’m off to class with no problems.

A Parking App is great for obvious conveniences But… I quickly downloaded this one to use for what’ll be a regular quick stop for me, but never a long one, so I’m unlikely to use it again…unless I’m quarterless, and here’s why… - I only needed 15 minutes & 20 mins cost 25cents so I hit “select 20mins” & submit. Then juuusst as it was accepting the payment & closing the screen(too late to stop) I caught a quick glimpse of the 40cent transaction fee added along w/the 25cents for my 20 minutes! Boom…65cents for 20 minutes, lol. I saw no clearly visible mention of a 40c fee per transaction in the App’s description on the AppStore(I looked for any mention of prices), or I would’ve just popped in a quarter, lol - I have another App for Center City Philly, it has no trans fee so I wasn’t expecting one here - I wonder if it hits you for another 40cents if you add $ to the meter, or is it just a one-timer(?). If it’s the former you’re better off using up your quarters, if the latter then you’ll want to stay awhile to get your money’s worth!

Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP.

First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.

• Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones. • When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well. • When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something.

The app is a great idea,the developers need to work out the bugs tho.i payed with the meter then downloaded the app,entered my card information then charged me twice.i wanted to give it another chance the following week and I wanted to pay for the spot for 4 hours, it only let me pay for 3 then I picked a new session to add hours and it charged me the max time,so I had two different sessions going on at the same time!! I wrote numerous text to the contact/help center and no response! So I had to cancel charges with my credit card company. The developer of this app needs to prevent getting double charges for the same parking spot...

I love the Passport app, but much prefer the older interface, because using it for stays of more than a few hours (either when establishing a session or reviewing when the session expires) is not a simple matter. The new interface seems better suiting for parking in a city for a few hours than parking in a train station parking lot for several days or a week. I would prefer to select the number of days, not push a ruler until I get at a cost that corresponds to an estimated number of days. Is there an option to make the interface “less intuitive”?

Passport parking has been so convenient for 3 reasons. First one: when I’m running late, I can just park and pay as soon as I sit down in class or for work. Second: it’s been snowing in Denver and it’s nice that I don’t have to stand outside waiting at the pay station, especially if there is a line! Third: it’s safer for me. I get to school and work when it’s still dark out (6:30/7am) and nobody is around. I like that I don’t have to scramble for cash or for my card in the dark, alone. I do pay $0.30 more for using the app, but you really cannot put a price on convenience, warmth and safety! 😁

This app is very handy for those who live/work in a city; especially one that has a strict parking policy. Being able to replenish your parking time from your mobile device changes the game, and gives you more control. Weather you are stuck at work, or on a date, or just want to sleep in an extra hour ( if that’s even possible for us busy folk) then this app is right for you. There is a small convenience fee for each transaction, however, this a small price to pay for the alternative of getting soaked in the rain. Happy parking.

When searching “Parking” or “park” in the search box for the iphone files/apps/web search tool in the UI of the home screen, the Passport app does not show up at all. I have to specify by adding the term “app” or somehow else indicating to show all parking apps for this one to show up. Park mobile is the only parking app I have downloaded that shows as a “top hit” when using those search terms, park or parking. Just thought developers might want to know to add those keywords to whatever list of related words that the home screen search tool uses to generate results.

Passport Parking is one of those rare apps that just works exactly how you need it to. It’s all fast, intuitive, and stress-free. No more running back to the meter or guessing if you have enough time left. The notifications and reminders are a game changer, and the interface is super clean and easy to navigate. Payments are smooth, receipts are clear, and I’ve never had an issue with transactions or tracking sessions. You can tell this app was built with real users in mind.

UPDATE: So i finally was told why my payments were working on the app and it was nothing on their end. I wish I was told sooner by other customer support agents why my payments were not going though. The app works fine for me, again. My payments aren’t working at all and haven’t worked for months. Every card i’ve tried hasn’t worked, although it charged ALL OF THEM. The app was working so well :((( I’ve contacted customer support so many times and they use the same copy and past answer instead of telling me saying their app doesn’t work.

Easy and simple to use. Needs to dark mode though.

I’m parked with a sign right in front of me that says “2 hour parking. Parking required daily 9am-6pm excluding Sundays and holidays. Download mobile app: Passport parking. Zone 5621.” I open the app and put in zone 5621. I go outside and check my space number, which has a big 1 clearly painted on the street. The car in front of me is space 3. I look back at the app and the lowest numbered space I can select is space 54. I enter 1 and the app says “space not available, check sign.” So I look at more of the spaces in front of me. They are numbered 7, 9, 11, etc., except the sign says “Zone 5620.” So I enter zone 5620 and it allows me to buy 22 minutes. I try to purchase more time and it says “not allowed.” So I use the kiosk, which allows me to buy something like 15 minutes. I tried to buy more, but it wouldn’t let me and wouldn’t say why. Meanwhile, I have no idea if I’m purchasing time for the right space or not and I’ve gone from 5 minutes early for my appointment to 15 minutes late. This is a great idea but it’s VERY poorly executed. There’s no information about why you can or can’t use a space. It just says “check signage” and the signs often seem to be wrong or misleading. I’m just going to avoid any area that uses this parking system I guess.

My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information.

Around 20% of the time when I use this app, it goes through the basic motions of confirming the parking spot, all the cool lights spin in world like it’s a successful payment, and then I get to the restaurant and I check to see how much time I have left on my parking and it tells me the payment was not confirmed and so my session never began. This Russian roulette makes this app all but useless. You can imagine the anger of getting a ticket when you think you’ve paid for parking. In each case, when it happens, there is nothing wrong with my credit card or payments, and in fact, if I noticed this problem and just rerun the parking it works every time. So there’s clearly something glitchy with this app. So, despite how clean it looks and how magical it all seems it is really a nightmare in disguise, as you’re never really sure that you’ve paid for parking, and it sends you no notification, your phone doesn’t beep ring or buzz when your payment somehow fails even though your banking situation is crystal clean.

I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. It gets broke when there are upgrades. It errors out with meaningless errors. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care?? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. Period.

Where to start with everything that is wrong with this app? The authentication experience: No support for passwords, no support for passkeys, no support for password managers, no FaceID, uses a OTP sent via SMS which is widely considered to be bad practice (hello sim swapping). The OTP that is sent via SMS can’t be pasted in using the automatic feature of IOS, so you have to find the SMS that IOS has automatically deleted and type the OTP manually. Then, for some reason, a PIN is needed, again that input can’t be pasted and has no support for password managers (including the one built in to IOS). So you need to remember that pin, write it down, or reuse a pin that you use commonly (all bad practice). Once you are finally signed in, you have to type in the parking zone ID, it doesn’t do anything like detect where you are (yes, I have allowed the app to detect my location). Then, finally, 10 minutes later, you can pay. Want to use the app again? Too bad, you have to go through the tedious authentication experience again after 24 hours. On ParkMobile, I’m signed in, correct parking zone detected and last vehicle used already filled in. It takes seconds. Finally, why on earth is this app called Passport when passports have nothing to do with parking? This is annoying when looking for apps on your phone that are actually related to passports, or trying to remember the name of that terrible parking app when you have 6 other parking apps on your phone.

The rate was shown, as usual, every time I use the app for the same meters and the same time zone. I hit the complete payment option and the amount jumped by 50% percent. I reached out to support multiple times, sent screen shots and confirmation as per their request. The last response I received was a query on how often this has happened. Since then, there has been no follow up. The latest update has been terrible in general. Aside from the random price jump, there is an up-charge for using an all day zone: if you park for 3 hours and come back 6 hours later to park in the same zone, there’s no reset, no lag time, if you have to pay extra to park in that zone again. I recommend carrying change and avoid using this app. ———————-UPDATE——————— There has been a request for me to update my review since I wrote the above and to email them for support. Went through that process again, with no actual support. Just a runaround and told to call 311 because they can’t help me at this time.

I went to Breckenridge Colorado and tried to park at 2:45. I use this app. It charged me $.50 for 15 minutes of parking! When I tried to add time I got a message stating “this zone is not currently available”. So I went to the parking machine and plugged in my card. This time I paid $.50 for 10 minutes. when I tried to extend my time I got a message stating “maximum time reached“. So I called the number on the parking machine and pro follow the prompts for people trying to use the Passport app. I was put on hold for about five minutes and then told no one is available to take your call and was hung up on. I tried it again with the same results. another customer in line behind me I had the exact same problem. I had to call the town council in Breckenridge Colorado. They informed me that parking is free after 3 PM. But the app just left to be confused and confounded! This is my first time, trying to use it, and it really sucked!

Edit: after reaching out Twice through the app, this review and once through the website, I finally heard back from somebody. They did help me resolve the issue so I am changing my review from one star to three stars. When that app works it’s great. But very difficult if it does not. Especially since my city has disabled all the meters so that app is the only option to pay. Three starts because it took so long to get it resolved. This app used to work great. Then I got a new car and the app won’t let me save a new license plate. I have reached out twice for help and have gotten zero responses. My whole city uses this app so it is incredibly frustrating as I go downtown a lot. When I try to add a new vehicle it allows me to enter the info but then the screen is just blank. No save button, no continue. Nothing. It is completely useless to me now.

This is a simple app that for the most part works. Except they have a bug that is so core to it’s functionality and leads to you getting a parking ticket (which has happened to me) if you don’t compensate for it. Most frustratingly, I’ve spent a long time explaining it to them, sharing screenshots, describing how to easily reproduce it, and they keep just doing all sorts of diversions and refuse to acknowledge it or try to fix it. The bug is simple: There is a “max purchase” button that selects the max time for the parking lot. (It’s what everyone selects to park at the station for the day). But it fails to actually select max time if you click it in the first 1-2 seconds, there’s some internal lag where the functionality fails. However it still pops up the confirm message “you have reached the maximum time for this location”, even though it hasn’t. If you “believe” the pop up confirm and click through you actually only have the minimum time. Then you get a parking ticket. I’ve explained this in painstaking details multiple times to then with screenshots. All they do is reply with generic dialogue on checking local parking regulations. One even sent me the phone number of the local police department. It’s frustrating that our local government have given a monopoly to a company that isn’t interested in success in sole basic functionality they’re tasked with providing.

I was in a Richmond VA parking lot yesterday and on every poll had a sign for this app so I figured if here it must be part of the lot. It was a pay yourself at kiosk lot. I downloaded the app and setup account. It didn’t give me a lot of options and I was told to pick a zone which only gave me a single option for a zone and I was told to give the parking spot number. I finalized and at that time i was told the zone I was in was for Nebraska. So I am in VA parking in a zone in NE. I then clocked a button with a head shearing a headset assuming g that would take me to customer service and to my surprise it took me to the page showing me what I paid. I clicked through the menu and with the exception of the faq everything took me to the total paid page. In FAQ section they have listed in response to someone’s question about cancelling and they respond with letting the time run out. This is lovely. They give no option to fix or stop this. How are they allowed to have an app like this that steals money. I’m disputing today with my CC

In this day and age, if an app cannot use my Apple wallet or Apple Pay or charge me through iTunes, I argue that the app is extremely dated. After all, I can go to almost any store or restaurant and pay using Apple Pay, all my apps that don’t charge through iTunes charge through Apple Pay, in short, you can use the Apple Pay platform most places. Thus, when an app doesn’t access my wallet or use Apple Pay, it appears dated and stuck in the past. Much of the convenience of the app (install and quickly pay) is negated by this over sight. This is one such app. Considering I ran out the door without my credit card and needed to catch a train, it was far less than convenient and, in my opinion, an app whose purpose (convenience to the consumer in order to increase compliance) is negated.

This app is designed TO GIVE YOU TICKETS. You have a 1/4 of getting a ticket even if it charges your bank, and you’ll have to pay both the parking ticket and parking fee. If you close the app while it’s still processing a payment, or even for a few seconds after paying, it won’t go through and you’ll get a ticket. If you click “max time” it only automatically selects about 15 min, so if you don’t notice then you’ll get a ticket. It only gives you an alert about ending parking time ONCE, 10 minutes before, with no way to change it, so if you don’t set a second timer for when parking is actually up to move your car or extend time, then you’ll get a ticket. It also doesn’t detect if the same car is already booked on a street before accepting payment, so it’s easy to double charge yourself for parking (my bf does parking in the mornings, I do afternoons). Awful app.

I paid for 2 hours in cambridge. Upon trying to renew more time with 5 minutes remaining the app would not allow me to up my time. My colleague could do his just fine, and my other colleague was having the same issue. We were parked next to eachother. So after finishing lunch, as the timer expired, we went back to the cars, 3 minutes after expiration to a man giving us a ticket. After starting the conversation confrontational, we de-escalated the situation and I had video proof of the app acting up. We paid manually for 4 more hours. One cant help but feel like passport and the cities it works with don’t purposely make it so there are “errors”. Whats the chances the traffic officer was waiting right on my car as soon as the timer expired, SPOILER, the chances are slim to none as there are 4 lots within a mile. Its a setup to fine fine citizens and people and I assure you, pay manually. Passport is a scam.

A brutal digital experience. A few suggestions for the devs: (1) When a session is about to expire, give me the number of my last parking space and ask if I would like to extend my time in the current space instead of asking me to start over and remember the space number. (2) If I want to pay for someone’s parking after I have have paid for my own spot, don’t give me an alert that says “Invalid Number” when it’s not an invalid number, just tell me I can’t open a new session once I’ve started my first session, or let people open more than one session since you provide the option to do so. (3) Allow the users device to use geo location instead of force them to walk down the block searching for a sign that may or may not contain the arbitrary zone number assigned to the area the parking spot is located, you’ll likely have way fewer customer complaints and more completed sessions.

This app is designed to scam customers for the first time use, at least. Why would it default to a 8 hours Max to scam $25? Why can't it leave it as 0 hour and force users to select the hours? What is the purpose of having the "Max 8 hours" button twice as big compare to "Stay" button? And why "Stay"? Can it be like "Select Hours"? If it is not intended to scam and what is the purpose? I parked 1 hour and had to pay 8 hours. Even I called the service right at the parking spot and no refund and no justice served. The guy said that how the app worked. You booked you're death. I thought max is 8 hours so you start your time and end your time and pay the duration when your done, just like you regularly park anywhere. I'm an app developer guy and got trapped, think about old folks with no tech skills. Change your app with my free consultation. May others forgive your sin???!!! It is not the $25, it is the feeling of being scammed.

Used app yesterday and it would't accept payment from any of my credit cards OR Apple Pay even though all card info was current with ample funds in each one to cover the meter cost. I used the correct zone and the correct parking space number. I continued to try repeatedly to use the app but ultimately had to stop because I was at that parking space due to an emergency that I needed to tend to. When I returned to my car I had a parking citation. This app is trash. I've reached out to Passport -- there was no explaination about why the app didn't work --Passport just expained how the app SHOULD WORK. I cannot trust that if there is another crucial situation that this parking app will fail to work again and I will end up paying $25 again for a parking citation. It is very unfortunate that this app is the only app option for this area.

What this APP does for you is not much! You will find in the fine print of the Terms & Conditions a statement that says it does not reserve you a parking spot. No where else does it say that. It doesn’t find you parking! You have to know where the parking zones are. So what you get is a way to pay and a notice if your time is running out. Both can be easily done without this APP. Your phone has an alarm that you can set to notify you your time is running out. And there is a parking kiosk that you can pay at without having to put money in a meter! The developer should make it clear that you are not guaranteed a parking spot until you get there and find it yourself!! There should be a FAQ for this as well. I’m sure I was not the first person who wanted an answer to this question. They should make it clear that if you need a refund, you can’t get it through the APP!!!!! This APP is a waste of time and effort!!

The app works for me, mostly does what it says it will do, and is certainly easier than carrying around a lot of quarters. It does come with one annoying bug that the company is refusing to acknowledge: no matter how quickly you enter the information, you will never get the full amount of time on the timer. I understand their rationale for knocking off a few seconds (you pay from the time you start deciding how long to stay), although I don’t like it, but frequently, including twice in the last two days, I have been given a full minute less time than I paid for. Either that, or the timer has been incorrect. One way or another, there is a bug that I have been unable to convince the company exists.

The app lets you only pay a certain amount of time for my meter parking. 2 hrs max which im already annoyed I have to wait and download a whole app to pay my meter and then make an account and put my card info instead of a quick swipe. My time ran out and the app had no notification setting i went to increase and add time and when I came back I got a whopping $60 ticket on my car with a time stamp of 2 mins after my app thing expired. Don’t go to Pasadena! The cops there wait to ticket! Also they tricked me and had a $10 voucher which I thought was a promotional coupon, I clicked it thinking I got a $10 off but it immediately charged me $10 giftcard without even having the “are you sure?” pop up. Their help service was not helpful at all so now I am out like $80 for paying for their meter giftcard and the ticket! Scam!

I pulled up to a spot and paid for an hour of parking using this app while taking my daughter to our favorite french crepe place in Pasadena. Since we still had over 30 minutes left after eating, we crossed the street for my daughter to check out a little store. I looked back at my car and found an officer writing me a parking citation. I crossed the street to show him I had paid in the app and the timer was still running with about 30 minutes left. He said that when I put the details for my car in the app, o accidentally selected AK instead of CA for my state and so it didn’t come up as being paid. He handed me the ticket and said I can contest it. What a bunch of BS. But actually, I never selected AK as my state. IT COMES PRE-SELECTED BY DEFAULT, and if you overlook it, you can still get a parking ticket even though you paid to park using this app. I went to the parking authority to contest it and the guy there says he runs into this same problem EVERY SINGLE DAY! Whoever is in charge of programming this app, there is a simple change you can make to avoid thousands of people nationwide registering the vehicle incorrectly in your app. I will suggest the change here and will gladly give you a high rating once you make the very necessary change. You simply need to add one more line item to the drop-down list of states, before AK. The item should say, “- Select State -“ or the like, and your app should not let a person proceed to register their vehicle without selecting a state. NO ONE SHOULD DEFAULT TO REGISTERING THEIR VEHICLE IN IN THE STATE OF ALASKA AND GETTING A PARKING CITATION SIMPLY BECAUSE YOUR APP PUT THAT AS THE DEFAULT STATE. People should be required to literally CHOOSE their state from the drop-down list to register their vehicle for parking. Yes, I acknowledge that if I were paying more attention when registering my vehicle, I would have caught and avoided that mistake. But apparently a lot more people are doing the same thing and it would be EASILY AVOIDED if you will make the suggested change to your app

I got this app two months ago. Used it for a two dollar parking and then never used it again. Two weeks later I found two separate charges of 27.7$/each on my Bank of America account(this is the one that I linked to the app) under the Passport Parking app name. I disputed each of them and got my money back. Afterwards I changed the primary account to a Citi Bank card. Today I went over the statement and I found yet another two charges of the same amount + a third one of 67$ finalized on 4th of June. I mention that I never used the app again since the initial issues. Now, I suggest developers to look into this as soon as possible and EVERYONE that already uses it to check their bank statements from the time they first got the app. The charges that show up on the bank statements aren’t listed in the app under the “Parker History”

I sat in my car (not hurried), ensured the proper zone and plate numbers were entered, updated my card and set it as my primary card. Reserved the max time. When almost two hours had passed, I entered a new session to make sure I was covered. I came out to my car to find a ticket. I was very confused and frustrated. After investigating and contacting the app, my first session never registered, only the second. The explanation I was given was essentially a glitch. This glitch cost me a the price of a ticket. Beware if you must use this app, you need babysit it and take extra time to make sure everything processed correctly because glitches can interfere with processing and there’s nothing you can do after the fact. I plan to try and avoid parking spaces using this app whenever possible.

It’s been months and months of bad reviews telling you that the app just freezes on opening and requires being deleted and reinstalled to work every single time! You’ve done nothing to fix it! It’s less work to pay at the machine! It’s really inexcusable that it’s still doing this. I had an iPhone 6S and just got a brand new iPhone X and it’s the same thing on both. My brother is an app developer working for a large national company and he would lose his job if he ever put out such a shabby product without a fix for many months. Update: THEY STILL HAVEN’T GOTTEN OFF THEIR LAZY BUTTS TO FIX THE APP. CONTACT YOUR CITY AND ASK THEM TO FIND SOMEONE ELSE TO HANDLE THEIR METERS. OTHER COMPANIES DO A BETTER JOB. Update: No change at all despite knowing of the issues for over a year. I still have to delete and reinstall the app every time I use it unless I’ve used it very recently.

I never write app store reviews but I was compelled to write one for passport parking. This app has two major flaws: 1) When using Apple Pay, there is a visa animation with a checkmark that appears PRIOR to completing a purchase. This gives the illusion that the payment went through and your session has started, despite it not. I have been ticketed because of this bug. 2) The app begins your session not from the time you check out, but from the time you start setting up a session. This is incredibly misleading. For example, you can open up the app at 1pm and take 10 minutes to check out (putting in license plate info, credit card, etc). You will get charged for 1 hour but your session will only be until 1:50PM. Profiting for the time spent checking out is inexcusable.

I have a brand new iPhone 8 and this app has not been able to load once within the last month. I have tried all possibly fixes on my end (restarting my phone, making sure the app is up to date) and it still just won’t load.I will always use change if necessary from the constant spotty issues it has. When forced to park in an app only parking spot I basically have to park knowing I’ll accrue a fine. I’ve waited around to mention it to a meter maid and they seem to just say “yea lots of people are having problems with it.” But if you’re not there to tell them your problem you’ll just receive a ticket. If I’m being forced to use this stupid app please at least fix it to make sure it’s doing it’s only job because currently it doesn’t.

I use the app for the Pasadena, ca area. It seems like it’s a faster way, until you are cited for not having a receipt displayed on the dash. I contacted Passport Parking twice and they said I had to contact the issuing agency that cited me and there was nothing else they can do. Shouldn’t Passport and the city have a way of communicating with each other to take care of the problem immediately. If I call Passport they look it up and tell the city to dismiss it for us. Their moto is stress free parking. I don’t think so, when you know you can be cited. I had to file a protest with the city to review. After two weeks the $55 cited was dismissed. I will not take the chance again using Passport Parking and waste my time fight another cite. Just walk to the parking box get a receipt and be guaranteed no cite!

This app's vague error messages cost me a $30 ticket. When I tried to pay for parking, it just said "Zone Unavailable" with no explanation. What it ACTUALLY meant was "You've reached the 2-hour daily limit for this zone." I left my car for 7 minutes and came back to a ticket. I appealed the ticket since the app refused to take payment. It turns out: I had parked in the same zone earlier that day and didn't know there was a 2-hour daily maximum. When I tried to park in the same zone a few hours later, the app gave this cryptic error message instead of explaining the actual issue. If it had simply said "2-hour daily limit reached" I would have known to park elsewhere. The city denied my appeal because the app was denying my payment "for a valid reason" — even though it would not tell me what that reason was! WARNING TO OTHERS: "Zone Unavailable" might mean you've hit a daily time limit for that zone. This frustrating app is trash in several other ways, but their cryptic error messages actually cost me money. The city should find another vendor with developers who are not too lazy to write informative error messages.

I went to Brookline mass for a doctors appointment and download the app so that I could pay for my parking. Somehow it thought that I wanted a prepaid wallet and charged me $20 and then on top of that charged me for the parking time. Then when I went for lunch and parked in a different meter it charged me again. It never deducted the two charges from the $20,But instead it took out more money from my bank!When I tried to call there was no phone number and so I clicked the support button to get a chat agent . There was an automated message saying that there is currently a high volume so it will be a long wait time and to note that this was not a live response. I waited anyway and just kept my phone open for over an hour and I never heard from anyone.

First off, it should accept Apple Pay and other forms of digital payment. It should also scan credit cards instead of requiring manual entry. If your card expires it doesn’t tell you. Instead it asks you for a form a payment. If you enter the card that previously expired, it doesn’t automatically update the card it just says the card has already been entered. There is no way to check your cards from the parking payment screen; you have to back all the way out, find the setting in a menu, and look up the card to fix it. But your not done yet. Because fixing the date won’t work so you just have to delete the card and start over from scratch. Terrible design, waste of time. Zero stars.

The part where it asked me for my zone, then my parking space was confusing and not clear enough at all. I’m in UX—this app does a bad job with clarity and keeping the user informed via feedback to their actions. I had no idea I was paying for a spot in Rhode Island until it was done. When I went to the icon with the headset in the upper right corner, I assumed, rightly so, that it would take me to Help or Contact. It merely let me know I’d paid. What? That makes no sense. I checked the sidebar, the same icon was there. I clicked it. It took me to a page with 2 options: an FAQ, and sending a bug report. The FAQ said to contact support for wrong parking spaces. There was no indication where this support was. I scoured the app—no phone number, no email, no chat support, nothing. No way to talk to a human. I ended up sending a bug report, which is ridiculous. I’m now paying for a spot in Providence, Rhode Island, which, by the way, auto-set the duration for me, so I didn’t even get a screen asking me how long I’d like to park. Just: would you like to park? Yes? Okay the time has been set and you’ve already paid now. Thanks.

I am a software developer with apps that are used by millions of people. This is the worst app experience that I have had with any mobile app. I have two payment methods saved in the app. One of them is the default payment method. When I create a new session it doesn’t ask me to use one of the cards on file. It says enter a payment card. I enter the card that I already have. It says the card already exist. Does it allow me to use that card to pay? NO! It says set up a different payment method. I just don’t understand why it does not allow me to pay with the card that already is in the app. Tell the high school student that wrote the app and the high school student that didn’t properly test the app to check it and fix it.

I paid for a parking session using this app. After my session was going I checked the app and realized my session didn’t appear to be active. I tried to re-pay for the parking spot but received a pop up about a lockout period for that particular spot. So I had to rush out of the building I was in and move my car. Later, I received an invoice for the spot so I contacted passport support for a refund. They told me it was my fault and that I shouldn’t have tried to pay for the spot twice. How was I supposed to know this when your app is telling me different? Then, the number they gave me to call for a refund was not a working number... Thanks to this app for ruining my morning the other day, blaming it on me, stealing my money, and wasting my time having me call out of service numbers. Get you act together passport!

I have messaged for support multiple times as after years the screen suddenly did not offer me a choice of my cc on file. When I try to add a new card it says it is already on file. I have tried logging out and logging in again, deleting the app turning off the phone and then reinstalling. I am able to login on a browser and see my cards but the customer service will not correct or investigate to help me fix this issue. It is extremely frustrating to be told it isn’t there issue when I have not had an issue with the card at all! They need to have the tech staff look for the issue. Payment cards on file in account are not appearing this has been happening since early May!

The app won’t use saved credit cards for payment. When I try to reserve a spot, the only option for paying is to set up a new payment method, and it will not allow you to input your card details if your payment method is already saved. It seems the only way to pay is to delete your credit card from your account, and then manually input the credit card number every time you want to reserve a spot. I was in a rush recently and didn’t have time to manually input my credit card info, and I ended up getting a parking ticket because of this bug. Also, I would much prefer if the app had the option to use PayPal and/or Apple Pay rather than having to give out my credit card information directly.

I paid for my parking via this app and still received a parking ticket during my paid time. I entered all info correctly and paid he parking appropriately. It was a regular space with no restrictions. Now I have an outstanding parking ticket that neither this app nor the city care to rectify even though I have proof of valid payment at the time of the citation. So now I have to go through the lengthy process of contesting it with the city. The app is no help in this regard and does not give you an option to report such matters. In the fine print it also tells you it is not responsible for any tickets you receive even if the app is functioning properly and says you paid LOL. Maybe don’t release this app unless you’ve actually worked the system out with parking enforcement beforehand?

Is in Salem Massachusetts. This is the fourth visit and I’ve never had an easy time using this app. First of all the app never fully loads. When I try to go to the website on the Internet all I get are websites that have app installed and no further information. Finally I have to log into my Dentist Wi-Fi and with your Health I’m able to do this. I dig where it is while I’m doing all this I’ll get a ticket because I’m not paid for. I think this is a lousy out My dentist is in Salem Massachusetts. I’ve been here four times and I’ve never had an easy time with this app. First of all it never fully loads and I tried various ways of going online but all I get is a website that saysmy Dentist Wi-Fi with your Health medical to do this. There has to be an easier way

The app won’t let me get to the payment screen. After I enter the parking zone and space numbers I get to a screen showing how long I can park until with a continue button at the bottom. Clicking the button shows a loading icon but doesn’t advance me to the next screen. I’ve tried pressing everything else on the screen just to ensure there’s not a hidden selection that I need to make, but there’s nothing else to select. I have also deleted and reinstalled the app multiple times but can’t seem to get to the payment screen to buy a ticket. This app seems to have potential if it wasn’t buggy. So, for now, I’ll just buy through the ticket machine which is cheaper than the app price anyway.

My city uses Passport Parking for a lot of its street parking payment. I, and several others I know, consistently run into problems with this app. App has to be restarted several times before it will allow payment to be processed. Other times, deleting credit card info and re-entering it will work. On my husband’s account, he purchased $10 of credit and yet it won’t allow him to use it. Gave two stars because when the app works, it’s great. It’s just extremely unreliable, as you never know if the app is just going to not work (which is a lot of the time), and then you better hope you have quarters for the parking meter!

I can’t believe a .15 cent fee is charged for paying for parking. I give $30 a week to park and then in order to be able to do it from my phone I have to pay more?? Get with the times. Ridiculous

I could not believe after all the time it took at a parking lot to download the app and enter my info this app has the tenacity to charge a convenience fee. This was the most inconvenient payment experience for the consumer. Maybe convenient for the company….

I wanted to use this to pay for parking when i didn’t have my credit card on me, but the only way you can pay is by manually entering your credit card details. why not add apple pay functionality? would be a lot more convenient

Can’t add iPhone saved credit card. Won’t accept AMEX but won’t tell you. Saves credit card number without validation. Can’t edit saved credit card. Can’t remove saved credit card. Can’t use saved postal code in credit card Field. session timed out before I could sort out this credit card nonsense. And, obviously, why can’t you use Apple Pay? is anyone in charge here?

Worst parking app out there. Won’t accept Apple Pay or even saved cards, you have to input manually. Having done that, it doesn’t work anyway. Utter rubbish.

I’m trying to install this app on my phone to pay the parking. And every time I try to open a new session it gives me a white page!!!! It is really frustrating. Make your app work before taking responsibility

Terrible app. It’s impossible to add a vehicle — there’s no button for it, nothing at all. One star.

Do not trust this app!

An unnecessary hassle

Would give less than 1 star. Went to use it and basic functionality of verifying with a 6 digit code via text or email does NOT work. Can’t even make it past first screen to use the app for parking. And No Support available. Worst parking app I have ever tried to use. Better off paying the ticket than the frustration of the weak user experience provided. Embarrassing this is even an app release.

Payment has always failed no matter how many times I re-enter info, delete/reinstall app.

Garbage app Couldn’t get either text or call to verify when there was urgency

Impossible to delete payments of lost or expired cards. Adding new payments do not work either. Just awful and frustrating to use in a cashless society.

I haven’t been able to use this app since beginning of the summer. I regularly park in the downtown area of my city, and Passport is the only place where I can pay by app for parking. They keep telling me my payment is failing, and that my card information is wrong, even though I’ve re-entered it several times, uninstalled, and reinstalled the app, rebooted my phone, and even deleted and re-created my account. I’ve called my bank and they don’t see an issue. I’ve called the city and they don’t see an issue. Now the Passport tech support won’t even return my call or send me text messages to re-create my account.

The app will state that you have completed the transaction and not inform you if your card declined or not until later. This resulted in a parking ticket which I then was on the phone with Joe from customer service who openly admitted the app malfunctions. I asked for that in writing since he stated that three times in our conversation and he failed to deliver an email stating the apps malfunction as promised. Just pay at the meter!!! It’s not worth the headache and the waste of time!

Allows Bylaw to monitor your parking down to the second and ticket you as soon as they can. 1 minute over = 25$ parking ticket (and I bet it took an minute to write the ticket)

Mostly works fine but why can I not pay for a zone ahead of time when the pay parking hasn’t started yet? Pay parking starts at 9am but you can’t pay at say 8:45am and just pay from 9am onwards… Super convenient when you have a 9am appointment and can’t be on your phone. Other parking apps have this feature. Park. Wait on your phone. Don’t be on your way.

Coming from Canada, you have to download the app but you can’t change the country to receive a verification code, I tried with my email it doesn’t work either, what’s the point of only counting on an app that doesn’t work ??

Attempted to download the app multiple times and cleared my cache. Tried multiple card including debit visa. Tried wifi and my 5G data…and it WOULD NOT take my card/payment info. So I guess I’ll just have to remember to keep loading my coins. Awful app and no other parking spots in the city without this.

This is the worst app ever, I have never had a problem paying for parking with any other parking app except for this one!! Last time I have to chat with the bots, which told me to use the website, which seemed to take my card (a debit/visa), but today when I went straight to the website…nope it doesn’t want to take my card!!!! I’ve tried the app again, I’ve tried uninstalling and reinstalling the app, I’ve tried deleting my card on the app and the website and re-entering it…but nothing is working!! This is the worst experience ever, I am so frustrated and this needs to be better!!!

Tried to use this application in a parking lot. Signed up and added payment method. Wouldn’t accept. Tried another payment method. Also refused to complete transaction. Tried a 3rd and still didn’t work. Fix you app. Resulted in a parking ticket because unable to pay and you have no other alternative other than the app. How about add Apple Pay or Google pay functions. Step it up

This dumb app won’t even let me verify myself - entered phone number and email and no verification code. How am I supposed to even use this?

The app is poorly designed. Bad UX because this is simply rent seeking. They don’t need to provide a good experience because they have their “customers” by the balls.

I’m on a iPhone 16 up to date iOS and this app is horribly broken. The done button keeps disappearing preventing me from getting the setup.

When the drop down list for the first item countries does not work you know it’s not worth any effort. Rubbish

When you try to add a vehicle, type in deets, and then there’s no command button. It doesn’t work! So you can’t pay for parking via app. Had to drive around searching for the Pay kiosk! I was 30 min late for my appointment. Support response untimely.

App does not let you pay for less than an hour of parking AND the user pays the transaction fee which is higher than the actual credit card processing cost. Total rip off. I’ll be delegating to city council to get them to terminate the contract with this scam of an app

Couldn’t save my card so I had no way to pay for parking and just had to accept getting a ticket. Also, laughable security. The 1990s called and they want their 4 digit PIN back.

Kind of predatory

Wow really ??? If I could give zero stars I would !! ?? I don’t visit the city often and rare I have to pay for parking . Downloaded the app to be able to pay and input my phone number ….. nothing . No code Try with my email … nothing no code … can’t pay for parking if I can’t get the app to even verify my phone .. in the time I fussed about with the app I could have been in and out of the shop … never was able to pay for parking . Had to just run and get done what I needed taking the risk getting a ticket because the app would NOT work .. tried the app again after I left the spot . Still no code useless.

Not sure if it is not compatible with ip 17pro, ios26.2. There is not confirm button even to login with the phone number nor email. How come!

There is no where to hit return on any page. It asks you to add a licence plate and there is no enter button. Very frustrating app

Just doesn’t work! I can’t register my car, which means I can’t park in my city. Can’t get a hold of anyone to resolve it. What a joke.

Couldn’t proceed with any email or phone number I enter, couldn’t get the verification code, had to look for another place to park

The app continues to give an error code when I attempt to add my payment info. The error code suggested changing to mobile data instead of wifi, I was never on wifi. I used multiple different cards, uninstalled and reinstalled etc. I called support and they said use the website, the website also won’t let me add payment, I’m going to end up with a ticket now because the app is broken.

Tried to add my car however after entering information there wasn’t an option to save the car. Closed the application and tried several times without any success

Despite deleting and downloading multiple times, I still cannot get his app to work.

Unable to add a vehicle to save button is missing at the bottom. Same with all the other screens it seems to be missing the save button. This app is completely useless

You cannot pay for parking until the time period that you have to pay for parking. I.e if you have to pay for parking starting at 8am, it will not allow you to select the zone and pre-pay for your parking time before it turns to 8am. I wanted to pay to park during my yoga class from 8-9am but it would not allow me to actually pay until after 8am as the “zone was not available”. i had to be on my phone while the class started which is not ideal. i should be able to pre-book my time for a zone so that at 7:50am when i get to my class i can pre-pay to park from 8-9am. Other than that, solid app.

Why don’t they allow Apple Pay or other simple forms of payment? I couldn’t log my parking so I’ll probably get a ticket that I’ll be forwarding to this app

The only way the app works sometimes is through extensions of parking time which has convenience fee each time. City of North Van is a scamming machine of course. It’s no surprise they use this app that’s designed for scamming people one way or another.

IPhone 15ProMax won’t display the “submit“ button to complete the addition of a vehicle.

Could you please add the option to “find zones near me”? It only pops up the two most recent parking zones I’ve used. This is very unhelpful when I want to the convenience of the app in a but parking in a different location than my usual. Yes- I know there are signs with zone#, but I’ve also gotten a ticket for choosing the wrong zone# (off by 1 digit) due to user error. I just want it to be easy.

Terrible app. Doesn’t work.

A terrible app

It excepted my card but won’t let me extend my time. It let me add another card but still wont let me change my payment to extend my time. This app is useless.

14min install on iOS nice.

Does not seem to work on IO26. Unable to enter a new vehicle. Once details are entered there way to save. Without a vehicle unable to use the App.

No Apple Pay, registering takes too long, verification code takes multiple attempts and $0.15 “convenience” fee for an inconvenient app