Bonjour RATP Customer ServiceRATP Smart Systems

Bonjour RATP Customer Service

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  1. Bonjour RATP Customer Service
  2. Bonjour RATP App Comments & Reviews (2026)
  3. Bonjour RATP iPad Images

Bonjour RATP is the essential app for all your journeys in Île-de-France.
Plan your trips, check live traffic, purchase your tickets, and discover all mobility alternatives around you - metro, RER, bus, tram, Transilien trains, and self-service bikes.

Your routes across all networks.
Metro, RER, bus, tramway, Transilien SNCF trains, Optile… Wherever you are, Bonjour RATP finds the best journey to get you around the entire region.

Journeys tailored to you.
Customize your search according to your preferences:
- Avoid certain lines or stations,
- Prioritize your preferred modes (metro, RER, Transilien, bus…),
- Minimize transfers or favor accessible routes.
Because every resident of Île-de-France has their own way of traveling.

Real-time traffic and personalized alerts.
Check the network status at a glance and receive real-time alerts in case of disruptions on your favorite lines across the entire Île-de-France network.

All your tickets in your pocket.
No more monthly queues! Buy the following tickets in the app and access them directly on your iPhone or Navigo pass:
- Navigo Month
- Navigo Week
- Navigo Day
- Metro-Train-RER tickets
- Bus-Tram tickets
- Paris Region-Airports tickets
- Special tickets (Music Festival, Anti-pollution pass...)
- Paris Visite pass

Always on time.
Check real-time schedules for upcoming departures on all your lines. Never miss your bus, metro, or RER again. An incident on your lines? Thanks to alerts, you’ll be immediately informed and the app will suggest an alternative.

Speak and go (Beta)
Just say where you want to go, and Bonjour RATP takes care of the rest!
Voice search makes your journeys even easier.

Bike sharing
Want to ride? Find a bike in seconds. Bonjour RATP shows availability of Vélib’, Lime, and Dott.

Why choose Bonjour RATP?
- Complete coverage across all Île-de-France
- Customizable routes based on your preferences and habits
- Real-time traffic and alerts
- All tickets and passes directly in the app
- All self-service bikes available
- Smooth, clear, and intuitive interface

For more information about our services, feel free to contact us by email at [email protected]

Bonjour RATP App Comments & Reviews

  • POSITIVE REVIEWS
  • NEGATIVE REVIEWS

Bonjour RATP Positive Reviews

*Phenomenal* appThis app is so easy to use, accurate (e.g., when next train is coming), has real-time updates (e.g., line closures due to strikes - and there are so many! - or construction), etc. Two of my *favorite* features? Because this app is made by the RATP itself (i.e., real locals on the ground), it knows how critical it is to tell you not only which metro stop to use, but also precisely which of the many numbered exits at such metro stop to use, and which metro cars (e.g., front, middle, end of the train) you should choose in order to be closest to said exit upon arrival. For example, at a HUGE and complicated station like Chatelet, where multiple lines meet, and different exits can themselves be several minutes’ walk apart, this is verrry useful to know. Also, you can buy tickets and top up metro passes (I believe you need to first *have* a rechargeable metro pass to do either task) on the app itself - so convenient! I’ve spent tons of time in Paris as both a temporary resident and a tourist since the ‘90s (the days of using my Paris Par Arrondissement and my paper(!) Carte Orange to get around) - this app is a revolution!.Version: 10.8.0

Such potential but bugs bugs bugsWas so hopeful this would solve Paris transport woes and avoid the cute and ubiquitous yet annoying paper tickets. UPDATE - the system detected that the tickets weren’t actually issued and automatically refunded both charges. Increasing my rating to 4 stars now and relieved that this worked out correctly - still not 5 due to confusion on what was going on and login quirks but much less of a problem than I thought. Relieved! Old review : Unfortunately I lost 8.60€ because I swiped or clicked something wrong and it didn’t immediately add the new transit card to my Apple wallet, and my daughter lost 2.15€ because she is too young to have a payment card on her phone (she’s 12 and paid for her ticket using Apple Cash). The app asked for multiple email addresses in different places and doesn’t keep a purchase history in the app. Be careful with this app- make sure you’re somewhere with a good internet connection and take your time following the steps the first time. And make sure there are no typos in your email address for the receipt since it doesn’t automatically fill this field for you. I think once you get it set up the first time it will be fine for subsequent uses but kind of bizarre that it takes your payment before the transit card is properly set up since that’s the step that failed for me on two different phones for two different reasons. Also should just use one email address throughout and auto-fill it to avoid typos..Version: 10.61.1

100% Must Use AppFor a first time traveler to Paris, I felt like I was with the locals. Such precise locations and times of when to get on and off the train, felt like reading a recipe to cook book. Easy to use and color coordinated with the map of the train areas. Also gave out walking distance from your destination and a map of where to walk to. Shows different times and locations if you miss your train time. The subway system is so fascinating there..Version: 10.56.0

No tap to Enter line??The convenience of having a reloadable pass vs the tickets is quite nice, however even after loading my Navigo Easy pass to the app (scanning it), if I try to tap the iPhone 13 pro to use the pass on my phone, it opens Apple Pay (and the app can’t be added as a transit pass), so I have to use the physical Navigo Easy card. Also, after scanning the pass, the app does not continue to show the remaining number of tickets unless I rescan. This seems like a huge gap in functionality unless I’m missing something..Version: 10.8.1

Absolutely fantasticI never leave reviews for apps, but this was such an incredible experience I had to. I am on a trip to Paris with my 70-something year old mother and the fact that I can manage both her and my own Navigo card myself on the go is amazing. The only difficulty was purchasing the Navigo card, but after we were able to get them by struggling in broken French, it was a breeze from then..Version: 10.11.1

Your best tool while visiting ParisI’m using this app everyday to get around Paris and get the best use of the unlimited metro pass! This app will give you better directions than Google map by finding the best routes using the metro system. For example, while Google map shows routes with bus rides or suggests train routes with longer walk time, this app found better routes multiple times. Highly recommended..Version: 10.6.0

Cuddos to the app developersVisiting Paris and love riding the trains. Incredible how easy this app makes getting around. Just like Waze you input a destination but it converts your route to all the pieces you need to get from point A to B, including what exits to take from the metro, where to position yourself on the metro for an easy exit, and then showing you the final walking instructions. So impressive!.Version: 10.10.1

A must download for Paris public transportationNYC MTA really needs to copy this app. It even tells you where to get on the train (front middle or rear of the car) and which exit to take from the metro stations to get to your destination. Love this app. Wish we had this in NYC but you’d have to pay for it because nothing is free in America..Version: 10.11.1

Quick and easy to help navigate the Paris metro.We used the app to navigate around Paris for 5 days. Works quickly and can be used along with the maps in the stations to get you where you want to go..Version: 10.34.1

Easy!!As an American in Paris this app was easy to use. It directed me from my hotel to the Metro and also to Airport. Highly recommend!!! Dont use the third party apps, i tried and found them clunky and not user friendly.Version: 10.47.0

Invaluable appApart from a small blip when it wouldn’t let me through the turnstile (man in kiosk let us through after confirming ticket was valid) this app was fabulous with route choice and speedy access to metro..Version: 10.58.0

Perfect for anyone getting around in ParisHas all public transportation options. You can also compare time it will take to get to your destination if you walk, drive, bike or scoot. Map of the lines is included as well..Version: 8.8.1

Can't imagine visiting Paris without itThis app was used multiple times on every day of our trip to Paris, it was incredibly helpful. If you don't know the Paris Metro by heart, you need this app..Version: 10.19.1

Excellent way to buy transit ticketsNo city or transit system in the US has anything as convenient and easy to use as the RATP app. Ticket pricing is reasonable on top of this. Wonderful in every way..Version: 10.4.2

Paris Metro Travel Zones 1-5Excellent option for public transit in and around Paris. Beware however American Express and Mastercard not accepted. Need a Visa card to purchase tickets with the app before loading your Navigo Pass. Otherwise this would be a 5-star review..Version: 10.4.2

Essential Time SaverThis app saved us so much time by giving us the best options on how to get around Paris. One of the most useful travel apps I have used..Version: 10.54.2

Must have!This app is a must have for traveling in Paris. It makes getting around so easy and simple. If you’re going to Paris, get the app!.Version: 10.52.1

Very well thought out and functionalAn absolute must if you vidiParis. Very well designed and very functional app..Version: 10.13.0

So easy.I wish the NYC apps and subways systems were as user friendly and efficient as this is. A must when visiting..Version: 10.52.2

Not updated to reflect true schedules.Two things: 1) Bus arrival times are ALWAYS a suggestion. 2) Bus 63 won’t go to Fondation Louis Vuitton until 2024 because of roadwork, but this app doesn’t tell you - it still shows it as a functional route..Version: 10.35.1

Great appGreat app, easy to use and it’s awesome to be able to load tickets on the iPhone wallet and use that to travel.Version: 10.61.1

Great Metro AppSuper — far better than the Exit Strategy app for the NY subway system. We’ve met other tourists here in Paris & advised them to get this app. Thank you..Version: 10.9.1

The bestThis app give us step by step details about the confusing train system in Paris.Version: 10.54.2

Getting around ParisThis is the best app to get around Paris. It is clear and accurate. Even works for walking..Version: 10.12.0

Great findSomeone mentioned this app, it’s helped out tremendously in the travel around Paris..Version: 10.4.2

Activation Error 1016I keep getting the Error 1016 when trying to activate my account. It’s been two days so far. You only get five days to try..Version: 10.52.1

Easy to use!Great app just punch in your destinations and you get your routes!.Version: 10.51.0

A Useful AppThis is a well considered app to help me plan my trip and purchase tickets..Version: 10.34.0

Viva RAPT!I was in Paris for the first time October 3-7, to celebrate my birthday. I grew up in NYC so I Sam no stranger to Public Transport. Love your app, and how easy it was to get around. Merci beaucoup RAPT! J’aime Paris! Je reviens!.Version: 10.35.1

Great for touristsThis app is great for tourists in Paris to figure out where to go with the subway..Version: 10.11.1

BEST METRO AP PARISIt’s simply perfect. Works fast and clear. Use it each and every metro ride..Version: 10.47.0

J’aime votre applicationJe suis de passage a paris pour une semaine et j’apprécie beaucoup votre application il est très facile de se déplacer en répondant Où allons nous merci.Version: 10.54.4

ExcellentLe meilleur ami du touriste.Version: 10.54.2

ApplicationBonne application, je recommande.Version: 10.15.0

Difficile à lireTrès pratique mais la lecture du Pas compliqué.Version: 10.35.1

IncontournableLe meilleur guide à Paris pour les trains!!!!.Version: 10.12.0

Best!Cela m'a sauvé la vie. Je n'aurais pas pu vivre sans lui..Version: 10.11.1

PratiqueJ’aime la précision et l’application c’est améliorer parfait 👍.Version: 10.2.1

L’appli RATP est topPour mon premier voyage à Paris, y’a que l’appli RATP qui m’a sauvé la vie!!!!.Version: 6.8.14

Love itLove the fact that we can choose to walk more or less.Version: 6.7.9

So helpful :)Would love an offline version, but otherwise so great!.Version: 6.7.6

Fantastic! Must Have App!If you are traveling Paris at all and planning on taking transit then you have to download this app. Works on and offline which is so good. The route finder is so simple and works amazing and quick to tell you what trains, buses etc. to take and switch on and off. A very very well designed app for travellers in Paris and riding transit. Thank you!!!.Version: 6.3.27

Paris travel simplifiedWonderful app! Makes Parisian travel a breeze! Used it extensively to plan trip. Consulted it daily. Truly worthwhile. Bravo!.Version: 5.8.0

RATPBelle présentation, rapide et efficace ! Bravo:).Version: 5.3.0

Mode hors-ligneCette application serait beaucoup plus pratique si les cartes étaient directement accessibles sans connexion Internet. Les frais d'itinérance sont exorbitants lorsqu'on est du Canada..Version: 5.4.1

Missing dataApp does not have data for SNCF trains (Transilien) and suburban buses in Ile se France (Optile)..Version: 5.2.0

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Bonjour RATP iPad Images
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