Depop - Buy & Sell Clothes Customer Service

Depop - Buy & Sell Clothes Positive Reviews

Need to fix update and work on customer serviceI’ve been selling on here for over 2 years now and this is my poor experience. The app keeps crashing every time I try to check my notifications or even if I’m sharing my own listings. App tends to freeze and then close, super frustrating please fix this. I also want to complain about the scammers on your platform you never seem to care about. The customer service is awful I keep getting my listings deleted because they are too much of a great quality and Depop automatically assumes I stole and re-listed stock photos. Also if you have any issue they take MONTHS to solve it let alone solve your issue. I had to wait over a year to get some fees reimbursed after I did a refund for a few customers. I suggest trying another selling platform like vinted, ebay, poshmark, tradesy, Shopify and so on. I’m a top rated plus seller and to be honest Depop needs a lot of improvements. I’ve also had accounts steal my photos and Depop did nothing about it even after bringing up my issue to customer care. They tend to favor big shops even if they are not following guidelines. That is the honest truth as to why I don’t even try to sell anymore on this platform. Scammers are also everywhere be cautious if you sell designer or high priced items they tend to send messages trying to scam sellers but Depop does nothing about it..LeslieygVersion: 2.196

ImprovementsI appreciate the overall concept and certain aspects of Depop because I can conveniently make money off used clothes and also develop a clothing brand of my own , but there are a couple of features I would love to see Depop revamp/implement. First , I get it that sellers probably shouldn’t be notified which particular potential buyers have bagged their items so they won’t pressure the buyer into making that purchase , but it would be very helpful for sellers to get an idea of what time range the buyer added said item to their cart so we can make offers to users who liked that item(s) throughout the time range. Secondly, Depop could have a little tiny section maybe just a small corner of the home page that tells you which times in your time zone generate the most overall Depop activity. Going a step further, eventually the technology could improve to share the activity of users surrounding particular styles of items which you are selling. Lastly, I feel Depop should allow more leniency to sellers and rid the site of the “seller usually ships in ___ days” section of the bio. As a seller of both second hand and custom pieces, a second hand piece takes thirty minutes to assemble and drop off at the post office , whereas a cusom piece can take multiple days to perfect and ship out. Bc of the large difference in time I do not think it is fair for the ship time to account for only the longest amount of time..Bliiiink03Version: 2.255

Overall company improvementI sold with Depop for about 6 years and have had no issues with the app up until recently. My PayPal disconnected from my Depop account so I could no longer make purchases or sales. I tried multiple times to reconnect the accounts but in the end couldn’t. At least on my end. This caused me to use other methods for payment means. I only made two transactions with other Depop accounts (who were also dealing with the same PayPal issue). Less than a few weeks pass and Depop suspends my account indefinitely. The emails I received explained that there had sent me many warnings which they did not and when I tried to explain this they defended themselves and said that their decision would not change. This has happened to many Depop stores. I had read under their one of Depop’s twitter page posts that a girl’s store was suspended for bullying when one of her buyers called her a racial slur. She provided screenshots as evidence and they never gave her account back. Depop needs to open up the payment options and allow users to dispute suspensions if the seller has proof and Depop should HONOR it. PayPal is a very buggy website and does not work for everyone. Instead of punishing the stores that are honest and true they should focus on better means for transactions, policies, and dispute customer service needs..ZinskeVersion: 2.103

ImprovementsSo far I like this app to get a couple bucks in my pockets. I think it's a great app and has a lot of potential to grow a lot more. I used to use another buy & sell app (not mentioning the name because I don't want to be on here promoting another app) but that other app has made me A LOT of money simply because that app made it so so easy for users to find my listings. I think Depop should me make a couple improvements when it comes to the listings. 1.Create a new feature where we can actually share our listings therefore i listings are getting views and are not forgotten in our feed. By us being able to share new listings are listing are going to be visible to others because it will go in the feed. The more we share the more are listings get views. So for example we we have a homepage and everytime our friends share a listing of their own items or other friends items it goes into our feed"homepage" and walaaah! We are able to see new items and have a lot more potential sales. Also having a "favorite" option to add our favorite users would be great because that way we can always easily go back to their feed and see if they posted new things. I have a lot more feedback. Hopefully these ones are taken into consideration as I do believe that making the listings more visible would me great for the app..JasiryVersion: 2.29.1

The future is brightThere is a lot about this app that I like! The shipping process is very simple! Leaving buyers & sellers reviews is super easy! The percentage Depop earns is low so you get a larger portion of what you sell in comparison to similar apps. If you’re looking for unique items this is an app for you. Unique items are everywhere & not everything has to be name brand. I find beautiful items all the time that are stylish & aren’t name brand. The focus should be on esthetic & how you style an item. My absolute favorite part is the expression of creativity. Depop is a place where you can bring the creative vision you have for your shop alive! Everyone puts a lot of thought into bringing their vision alive! Each shop has its own vibe, & I think that’s so cool! My only complaint is that it is very hard to get ahold of anyone at Depop. If you ever have a pressing issue the process is really annoying & time consuming. Returns & exchanges should be easier. But above all else communication should definitely be improved! Whether it be through email, phone, or through the app there should be a point of contact. It means a lot to hear a voice on the other end of the phone, or knowing there’s a real person emailing you who is concerned & willing to help. In my opinion this app could use some work here & there but 90% of it is working & very user friendly! I can’t wait to see what this app will be like in a year or two. ❤️.ShetrippymaneVersion: 2.23.2

PLEASE LISTEN TO YOUR SELLERSI think the app is good but there’s obviously some bugs. This isn’t really isn’t about my experience because I was lucky enough to have a good experience with depop so far. I convinced my bf and sister to get depop to let go some of their items & make cash. However both of them experienced not receiving shipping labels EVEN WHEN THEIR PAYPALS ARE VERIFIED. And I’m sorry depop but your support team needs a lot of work. For my bf it took two weeks to get the shipping label for ONE out of TWO items people bought from him. My sister is STILL WAITING for them to get back to her. My bf deleted his old depop account to try and see if it’ll work on his new account and the SAME THING HAPPENED. Plus the support team sent the same advice to verify your account to my bf when he had already made it clear that it was already verified and he couldn’t get the label. He ended up paying out of pocket for shipping for one of the items because he wasn’t able to access the shipping label. Now that the same incident is happening again to my bf it is stressing him out because he might have to go through this process all over again. He’s going to check one more time to see if his account is verified for sure. He told me that if this doesn’t get resolved he’s going to quit depop and sell elsewhere..Hannah_12038Version: 2.96

Good enough for meI’ve had Depop for a while now and I’ve enjoyed it a lot for the most part as a buyer (haven’t experienced selling yet). I thought I hated shopping for clothing before I found Depop. I guess I just hate leaving my cozy home and the general styles I see at the mall and whatnot, but while using Depop I’m able to shop from the comfort of my house and find a variety of cute options of clothing in much lesser time than I would at a physical store. It’s easy to use and I’ve found so many nice outfits that I adore, and most are vintage meaning it’s likely I never would have had the opportunity to purchase without Depop. Plus, buying second hand clothing is environment friendly :) One complaint I do have though is that the app exits me out after a certain amount a time, which can get a bit irritating because I lose where I’m browsing. I hope this gets fixed, or that an option to check our browsing history is made available. I’m also glad that the app doesn’t give annoying notifications, except when they’re necessary, like follower updates/pm messages/comments from other users etc. I’ve seen that a lot of people have other (less positive) things to say about it, but for a shopping app, I think it’s a lot better in comparison to others and that it’s done a great job for the most part..BerrybluekidVersion: 2.19.1

Awesome, butI love this app! It’s so much more aesthetically pleasing and simplistic compared to other apps, and it’s super easy to get a hang of! The app itself is great in function, but it can be really difficult to find good stuff since a lot of people find a $3 toddler shirt thrifting and then sell it for $47 as a “rare baby tee”. It’s also REALLY common for people to put the brand as Brandy Melville just for exposure when it’s actually something from H&M. The app tried to discourage from doing this, but everyone does it anyway. However, you can still find a gem at a great price every once in a while. I have a suggestion that would make the app easier to use- while there are filters on the app to easily find what you’re looking for, I think it would make it even easier if there was a “sort by” option- ex. newest to oldest, lowest to highest price. This would be especially helpful for the “saved” section. I also think it would be great if you could automatically see which items you liked are already sold, similar to how you can see the word “sold” on top of items that you’ve saved. There are a few things that aren’t perfect, but overall, this app that’s structured almost like social media makes buying and selling secondhand clothing really easy and fun!.SwagpotateVersion: 2.103

Updated ReviewUPDATE: After writing this review, a developer reached out sending me a link to re-appeal the decision. Upon doing so, a new person took over my case and was able to remove the review. I am very appreciative and will continue to do business on Depop. I will keep my original comment down below in case anyone may find themselves in a similar situation. I’ve been an active seller on Depop for about two years. For the most part I’ve had good experiences until recently. I sold a pair of shoes, advertised as a size 6 to a buyer. The buyer rated me a 1 star because the shoes were too big & she compared them to a European size despite me never listing them as so. She also made some petty comments confirming that she knew she was in the wrong. Regardless I reported this to Depop as this was a clear unfair review. The buyer also reached out to me ADMITTING it was her fault and she was not interested in a dispute because she “donated” the shoes. Depop told me they will not remove the review because the buyer is refusing to open a dispute. Despite all the evidence I submitted, I kept getting the same bot response. So for that reason I made the choice to leave depop and sell somewhere else. Absolutely ridiculous but whatever, Depop would rather lose $$$ than help their sellers..NegrovishVersion: 2.313

Great app, still has room to improveI have been buying and selling through Depop for almost a year now. It’s very easy to use on both counts, and I’ve found some really unique pieces I love. I have very alternative taste in clothing, so I can’t generally find things in typical high street stores, but Depop always has stuff that’s perfect for me. My main complaint is the massive influx in dropshipping. If Depop won’t ban it outright, they should create a separate section for it. It’s difficult to search for anything when the app is clogged up with hundreds of people selling the exact same cheap Chinese knockoffs, and annoying to see listings for something for $50 that you can buy from Wish or Aliexpress yourself for $5. It’s especially scummy that they never disclose that this is what they’re doing, and often explain the 4 to 6 week shipping time as the item being ‘made to order’, which implies that *they* are the one making it, not some Chinese sweatshop. That’s borderline scamming, and I think they should at least be required to make it clear when they’re dropshipping. The misusing of tags also needs to be fixed, because as is, it’s almost impossible to find a specific brand when sellers flood the tags with unrelated items. Finally, I wish they’d ditch the fuzzy searching - for example, searching the keyword ‘clown’ will also return results for ‘crown’, etc..V33k11Version: 2.56

Great findsI used to use depop to both sell and buy but I found it quite hard to sell even trendier items at the most affordable prices. But something is up with Depops featured/explore page. It’s ALWAYS the same sellers and even items that were sold a week ago that are still being featured. That’s frustrating for both sellers looking to be noticed, and buyers looking for good items. I hate when I click on something from the featured page thinking “oh this is cute” only to find that it was sold 6 days ago — why is it still even there?? It’s also frustrating to be scrolling down that page and you see... the same of everything. 90% striped clothing. Two days later, 90% blue things. Few days later the explore page is 90% belts, or some other random accessory. Does that happen to anybody else or am I crazy? I hate it. That being said, I have found some great stuff as a buyer. Some of my favorite items in my wardrobe are from depop and I love the sellers that go the extra mile to create a good transaction. I believe depop recently began giving buyers a tailored page “just for you” and your individual interests. Is this supposed to be based on your personal searches? Because at this moment, my “just for you” page is mainly comprised of dad sneakers... which I have never searched or clicked on once during my entire time on depop. I’ve shown 0 interest in them ... so why are they all I’m seeing?.Miaaaaaaa456Version: 2.43.2

Great App BUT One Major Flaw For SellersMy main issue with DePop, is an issue no other selling app like it’s competitors have such as; eBay, Poshmark, etc., is when someone makes you an offer, and you (the seller) accept the offer then the deal should be approved right then and there. Just like eBay, Poshmark, etc. INSTEAD, it sends ANOTHER redundant and unnecessary request back to the buyer to basically have them confirm AGAIN, that the seller in fact accepted your offer, are you sure you’d still like to buy this? Leaves a massive flaw and hole with this platform, the others are structured much better so it doesn’t waste the sellers time. I can’t tell you the amount of missed sales, ignored DMs, etc., after someone sends an offer, for me to accept it, then not even get the sale. It makes no sense. If you’re at an auction or any type of setting like that and make an offer to a seller, then they accept, the deal is done. So I warn sellers, this has potential to be a great platform for you to sell your stuff wether you’re a legit business or someone selling old clothes. Unfortunately, the platform has so much potential and will give it one last shot as I’ve only been doing this for 6+ months, but the app is designed in a weird way to where you will be wasting a lot of time and missed opportunities for sales due to the redundant offer system DePop sets up for their buyers..JajahdjdeVersion: 2.308

Best Buying/Selling App EverI started using Depop around 4 months ago, because I was really into vintage clothing at the time and was looking to find some nice deals. I was so used to using eBay and other apps, but I was very excited to find an app dedicated to mainly clothes only. I found some awesome stuff, and was buying avidly on Depop. I just loved the way the app was set up and just everything about it. The format and everything. It was awesome. Then, one day I decided to try to sell some stuff. I wanted to give it a shot to see if I could get some extra cash. I started off my selling my old clothes. It took a couple weeks of likes on items and messages until I finally had my first sale. It was very exciting for me and I thought I was the coolest person ever that at the age of 14 I sold an item. But my business took off after that sale. It then became a habit of myself and my brother who also has a Depop shop, going to thrift stores every weekend to find cool vintage pieces to re sell on our Depop accounts. Since my first sale, I’ve made about 60+ more sales, and have great feedback from all customers. I’ve made a bunch of money, and I just can’t believe I’m doing this as a 14 year old. It’s truly a great way to become a young entrepreneur. 5 stars..Lefting4Version: 2.21

Sellers be cautiousI do like the app but i think depop sides more with buyers when it comes to returns and staff for depop customer service doesn’t know much and give conflicting information. I had someone mark something as “not described” that was as described. I sent photos and explained to them it is indeed as described and they still sided with the buyer even though I had proven it was fine They then said they would take the refund out of depop account and not my bank and they took it directly from my bank account. I also sell on other sites such as p0sh and had a similar issue although this buyer was much kinder and understanding, (this item was damaged in the mail by usps) the buyer was able to keep the item and receive a full refund and i was able to keep my money as well but again this was on P0sh. Funny how things are handled much differently…depop just sides with buyers and the staff gives the wrong information when you ask questions. I asked one person a question such as how does the refund work and I didn’t want it taken from my bank and they said it just stays negative in my depop until I make another sell but that was WRONG. What if I was overdraft!? I wasn’t but I could’ve been. I asked another person why it was taken from my account and they pretty much just said that’s standard. So makes no sense. Poorly informed customer service..BetseyyomommaVersion: 2.305.1

Amazing, forward thinking, caring, also slowDepop is an amazing company behind I a huge vintage clothing boom. I really don’t have many Criticisms for this app other than the UI can be a bit buggy and their are a large amount of spam accounts (but they are doing a good job at lowering the amount of spam accounts over the years) if you decide to become a seller be prepared for a fairly easy and quick process before you make your sale. Depop is also active and has fixed a previous bug after I mentioned it here on the App Store reviews * I have to edit my review for this app again as I’m still having problems with clickable hashtags on mobile. Some listings are a little bit better than others but with the iPhone 12 Pro Max I can’t get to hashtag listings unless I slam and spam the hashtag, this is specifically for my listings as a seller account… as a seller when you go to click on hashtags that are your own they do not register.. PLEASE FIX * offers from buyers as a seller on this app are pretty terrible in the aspect they let buyers send you offers for items without securing their payment before offer, this ends in a lot of frustration as you take time to contemplate the offer and maybe finally accept, then you wait 24 hours to have that buyer not follow through… please take a note out of Mercari offer system, much better..ArilahtiVersion: 2.215

DepopI love selling on depop and promoting shopping secondhand; however, this app really needs to step it up. It constantly crashes, freezes, and glitches. My phone temperature heats up nearly every time I am trying to post something or even when I’m just browsing the app. Depop support is the worst customer service I’ve ever had to work with, as their help bar is such a process to work through (it offers specific topics to ask for help on but not all) and when you do get in touch with them it feels so depersonalized and not at all like the other end is truly hearing out your issue and actively working to solve it. If you have an issue your best bet is to reach out through twitter which is so extra. Depop also often spotlights the worst sellers who don’t shop sustainably themselves and often post fast fashion items and play them off as vintage, only because their accounts do so well and they’re a popular presence on the app. It’s very tiring trying to become a successful seller on depop when your potential sources of inspiration are sneaky and terrible people who don’t uphold the wonderful values that Depop pushes out, it feels like such a double standard. I’m really frustrated with this selling platform because I want to love it and I want to continue sharing my love for shopping secondhand but it’s so exhausting here..NooooooooooooooooooopesVersion: 2.281

{EDITED} suuuper buggy.EDIT: haven’t had any of these things happen in a while- great job !! ^__^ depop has a lot of great items, but the bugs make it unbearable and almost unusable- when i want to open the app it sometimes takes 20+ minutes of trying and retrying to get into the app. i’ll click on it and it’ll show the depop logo on a white screen, sit there for a minute or two- and then crash. i’ve tried deleting the app, updating, restarting, refreshing, it’s just a lost cause unless the depop developers can fix this. also, sometimes when i’m scrolling though items, the top bar will glitch and suddenly i cant scroll anymore, i can only exit the items which takes me back to the very top of ur page which is really annoying ! >_< i’ve talked to friends of mine with depop and they say they have this problem too. also when the searches say they have, for example, “50 new items” i’ll click on the search and go to the newest items sorting but there won’t be any new items :( sorry this is so long but i just wish depop wasn’t so buggy. please fix these minor things and i’ll change my review- thank you so much for your time.SynthiimallVersion: 2.143

Buying fees are way too high!!!I’ve been on depop for years and used to love buying and selling. For the sellers perspective, losing less money is great and I enjoy keeping most of my profit, BUT personally, I prefer the older model where sellers would lose 10% of their profit. This allowed me to price items accordingly and the buyer could buy an item without so many fees added to the total cost. I think it’s ridiculous that when you’re trying to buy an item i can expect at least $10 increase in what i’m actually buying just on fees and tax alone. It completely ruins the whole point of depop and truthfully makes me no longer want to buy on the app because of how heavy the fees are. I also think depop should bring back comments!! They’ve been gone for awhile but I genuinely think this will stop sellers from selling $7 walmart shirts for $30-50. Like seriously this is an app for second hand clothing @_@ and now it’s just a place where people price gauge and the depop forces you to pay even more in fees. like why am i trying to buy something listed at $65 with $5 and ending up with a $78 total? I can literally buy the skirt new for that price •_• i remeber one of my first depop purchase being the white and black tuk kitty cat shoes and i paid exactly $30 because the seller paid for shipping 😭.Sophs.muddyVersion: 2.311.1

Laggy, buggy, and slow with all the new updatesI’ve been selling on depop for 3 years now and i miss how simple it was in the past. So much has changed with the app’s interface in such a short amount of time and not really for the better. Because of all the new updates the app is infuriatingly buggy and slow. the app constantly crashes and exits out, making listing things a nightmare. forget even trying to open another app, depop will exit out which makes even the scrolling / shopping experience unpleasant because i have to search and scroll all over again to get back to where i was. other platforms have offer and boost options with little to no interface issues so i’m not sure why depop has yet to try to address these issues. also, notifications are pretty annoying for lack of better words. i get ‘reminder’ notifications to ship items that have not even been sold for 2 days and despite having them toggled off i am still getting notifications for other sellers’ offers or if a seller reduced an item i liked price. pretty lame because all in all i do love depop and i’ve had some pretty amazing buying / selling experiences on the app but i simply cannot keep pretending that the recent interface issues are not a major pain..AsdkskiccoVersion: 2.297

Mobile app is great- desktop is bafflingly glitchyI use my laptop extensively on a daily basis, and today I tried to use Depop there (for convenience and better visuals); and I had one baffling technical problem after another. From my (correct) password not being accepted resulting in my getting locked out of my account, to not being able to upload a profile pic (no option), to the pay screen not registering my name/address info (as though I hadn’t filled out all required fields; I had) to finally alerting me that a seller in the US could not ship to my country (I’m also in the US). To Depop’s credit, their customer service was relatively quick to jump in (via email) and help troubleshoot with a very human presence and clear directions. However, most of their suggestions were already tried, or weren’t applicable. After feeling fed up and stepping away from the madness, I found that uploading a pic on the mobile app was simple and intuitive, and filling out my info to pay proved to be no trouble at all. Tl;dr- there is no rhyme or reason for the load of trouble you may encounter using Depop on a desktop; understand that it is intended primarily for mobile use and use it there if at all possible..Tj_K80Version: 2.266

Well I'm happy with itI see a lot of mixed reviews here that I've taken the time to read. I think people are expecting a lot from this app, which is very good; though demanding all of the kinks and tweaks to be made ASAP I don't necessarily agree with. In my opinion the app does what it is supposed to. I'm seeing a lot of complaints about the explorer page but come on. Okay yes, I get that it helps sell items but is it really that big of a deal? So the same, relatively well known sellers get a spot more frequently than the rest of us but that's just something that needs to be worked out. And, if you asked me, doesn't take away from the functionality of the app. To me, the app is lovely and I spend a lot of time paroozing through clothes just to pass time. I know the app has a couple of things that need a bit of TLC but I'm going to stick by the app and support it because I think it's a great concept. All apps have things that they need to work out, I mean come on.. that new snapchat update?... Instagram's chronological issue that they haven't changed bc they won't acknowledge that we all loath is? No. That is not this app. This app, as I have seen, listens to the critique of its users. I love this app for that. And I think it deserves more than people care to give it..Rainysky17Version: 2.14

I need help!So I really loved this app but would never really get any shells but I thought I would keep selling in there anyway. Then I accidentally logged out of it and when I tried to log back in it wouldn’t let me. Sooo I thought okay maybe I need to reset my password so I reset it from my email and then tried again and it still wouldn’t let me:( so then I looked it up and it said to try and delete the app and download it again and so that’s what I did. But then it still wouldn’t let me and it says “the operation could not be completed. Please try again later” and I don’t know what to do because I have tried to get back in and can’t. And I fear that someone may want to buy something and I have know clue. Or my account will be taken down due to “inactivity” but I simply can’t get in. I really need help. UPDATE:!!!! I am back in!!!!! I looked it up for more research and I found some info! So it said to try and turn your phone off and back on to see if it works and then if it doesn’t then turn off your WiFi and try again( that’s when mine worked— when I turned off my WiFi— ) and then if it doesn’t work when you turn off your WiFi, you can email depop about it! Hope this helps anyone with the same issue!:).Turtles714Version: 2.105

Payment should be changedThis app is great, i love to scroll, buy, and sell on here. it’s incredibly easy to post items, and easy to purchase them, too. A feature i really like is the available articles to read that explains different things such as selling tips, money, etc. it makes everything easy to understand. My complaint is the payment processing, it is so frustrating and annoying to have to wait so long after a purchase to get paid. I do this on the side for a little extra money and to clear out clothes i don’t wear often, but when i am selling something for 20$, after fees and everything (which i’m not complaining about cus i know everyone needs to make their money), i make under 20$ that i have to wait 2 weeks from the day for. so unless i sell multiple things a day, i will get paid like a couple bucks every so often. i wish that there was a way it could be paid bi-weekly like a job would be, let the money build up to be cleared altogether or something. I hate looking at my account and seeing my 84$ balance but then seeing in my payments that two days from now i’ll get to have 14$ of it and i’ve got to keep on waiting for the rest, its so frustrating. i wish there was a payday and get it all at once..Kylie 👍🏼Version: 2.289

ImprovementsI love this app a lot but there are a few things that need to change. First i think it would be cool if instead of liking something on the app, people could create seperate folders and lists for different things they like, like separating skirts and shirts. It’s also pretty annoying when something I like gets sold and I have to go in and manually unlike that item. It should just be taken out of my list automatically and maybe put into a seperate folder marked “sold” so I know it was sold without having to take it out of my liked list myself. Also trying to sell clothes on Depop is confusing because I wasn’t sure how to add shipping cost, as it’s not included in the listing. I’ve also been scammed on that app multiple times with people claiming to sell certain items with certain photos but the item is actually way different than the actual item because the photos were edited, and when I get the item there isn’t anything I can do about it because some sellers don’t have a refund or return policy. Depop should monitor the photos people put up for sale better because they tend to edit out the backgrounds and put up vague pictures that don’t tell much about the item. And that way people get scammed..Game:(-Review5271Version: 2.305

SuggestionsThe idea of this app is smart and could save people lots of money and help clear out closets; however, I am a little wary of the depop protection after what I recently experienced. I bought an item that never was shipped to me and made sure to wait a decent amount of time after contacting the seller (approximately a month) before contacting depop about it. When I contacted depop they said they would contact the seller and if they did not respond in a few days I should make a claim/start a dispute through PayPal. After a few days and no response, I went to make a dispute; however, I realized that PayPal never sent me a receipt so I did not have a transaction number nor proof through the PayPal app that I made this purchase. Although, looking at my bank account, it was clear that money was taken out of my account through depop. I then called PayPal customer service and was on hold for almost an hour waiting to talk to a real person. The lady on the phone was very nice and helped me get my money back; however, I do think this process could have been a lot easier if depop took it in their hands instead of making their customers figure it out. I also would suggest having a “cancel order” option (like Poshmark) to cancel an order that was never shipped and get money back an easier way..RaeUhhVersion: 2.31

WarningApp is great, just warning other users out there. i just got scammed for $160 by a girl who said she would sell me 3 brandy melville items. i should have seen the signs because she said she couldn’t send me pics of the items bc they were already in their packages. she wanted me to pay her through paypal and not depop, which i did and since then she has deleted her account meaning she has no intentions of sending me the items i paid $160 for. it’s a great app, so many nice people just watch out for scammers i dont want anyone else to have this happen to them 🥺.Weather SusanVersion: 2.91

Fuking sickTu peut juste pas avoir plus de style que ça dans un pout de tissu.MathTheFireVersion: 2.3.2

Super glitchyApp glitches 24/7.HannahposadaVersion: 2.208.1

Depop appOk i’ve been using this app lately for a little side hustle and it is amazing. super fast and easy process for shipping out the items and posting them. only inconvenience is how much they take out on your sale. for example, if you sell something at 100$ they take 23$ + the taxes wich is almost 1/4 plus, you have to pay shipping with the remaining money, wich is why I give it 3 stars..Mace halawiVersion: 2.290

Insanely slowGreat for buying and selling vintage clothes, but genuinely the slowest and clunkiest app I have *ever* used. It also drains my battery like crazy. Not sure why it’s like this because I’ve never had this issue with similar apps like Poshmark or Etsy..AnsfariVersion: 2.306

App is becoming unusable on iPhoneMy Depop app is currently up to date on updates but is becoming almost unusable on my iPhone. It’s seriously lagging, glitching and overheating my phone. Like the app but needs some updating!.Picking a nickname is so dumbVersion: 2.280

GLITCHY!!SUPER glitchy on IOS 16. Things constantly left loading forever. I can only click on up to four listings before it starts lagging and loading forever, and then giving up and saying somethings wrong. Super super annoying, everything else on my new phone works fine, but I CONSTANTLY close and open and close and open this app to get it to work for 5 minutes at a time. I hate it so much..Ghafar's WifeVersion: 2.219

I like depopI’ve started to sell here and I’ve only had positive experiences. I recommend this app :).Rebe 👼🏻Version: 2.95

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.387.1

Depop - Buy & Sell Clothes Negative Reviews

Good app except needs some updatesI’ve been using Depop for a little over a month now. It is a good app to buy/sell clothes but some upgrades should definitely be added to make the app a little better. There are definitely some pros/cons of this app. Some pros are the texting feature where you can communicate with other sellers and it’s all on your phone so that’s amazing too. There are many other pros but I would like to get into some of the updates that Depop should add to make the app better. 1. There are multiple things you can do on your computer but not on your phone. For example, on desktop Depop, you are able to move around your listings and are able to move all sold items to the bottom of your page. I like to have my page organized and as I don’t have a desktop always with me, it’s hard to have my page organized. 2. I know it is not Depop’s fault, but many people overprice things on this app. There will be a $5 shirt from Walmart, and someone will be selling it for $20 plus another $10 for shipping. 3. Another update I would enjoy is when we are getting paid after someone buys our items. For someone like me, I don’t always have the money/materials to send items right away. I should depend on the Depop payments to help with that since people pay for shipping, but payment doesn’t go through until about two days after ‘the item is delivered’. I think that about sums up how I feel about this app. Thanks for reading all of this if you did! 🧡.Chloe mcshannonVersion: 2.263

App is extremely glitchyThere is not a single day I use this app that I don’t experience glitches. Scrolling through my homepage of sellers I follow is a nightmare, with the display constantly jumping forwards or backwards from the items I’m looking at, and eventually it just stops displaying new items my followed sellers have posted altogether, meaning I miss out on a lot of new items from them. I can’t go through tags that have a lot of items without encountering a glitch that just says “something went wrong” and resets where I was back to the top of the tag, which happens many times every day. Sometimes I’ll be going through a long tag and it’ll just stop displaying items from my country (U.S.) and show items from other countries instead even when I know there’s more listings from my country, so I’ll have to manually exit the app and reset it in order to reveal the rest of the listings in my country, again making me lose my progress in searching through that tag. Looking at and removing items from your shopping bag is extremely slow and buggy if you have more than 20 or so items in there, and if you have too many in there you can’t open the bag without it making the app crash. My app is always updated to the newest version, so that’s not the issue. Also, depop fees and the long payout period on depop payments are extremely predatory towards small business owners on depop and anyone who relies on depop to make a living..MewmewbunnyrabbitVersion: 2.231

App is good, customer service design is flawedI have been selling on Depop for about a month now, and I have made a couple of sales and not really had any notable issues. Recently, however, something weird happened where the app seemed to remove a 30% off promotion I had applied to many of my listings. When I tried to go back to reapply the promotion, the items that I previously was able to discount were not listed under my listings that I could apply a promotion to. I reached out to Depop customer service to help me figure out what was going on, and became dismayed as I quickly came to the realization that there was no way anybody was capable of helping me resolve this issue. First of all, while trying to resolve my issue, instead of assigning one customer service rep to my case, I found myself emailing back and forth with 8 different reps who all seemed to not be in communication with each other, so I found myself having to re-explain my situation and send over screen recordings several times, only to be responded to with what seemed like automated messages that were repetitive, irrelevant to my situation, and unhelpful. I am very frustrated with the way my case was handled, as it is still no closer to being resolved after 18 back and forth emails. While I am going to keep selling on Depop, I now have no way of reapplying a discount to my items that I was able to before, which will most likely prevent me from making more sales altogether..Kilky011Version: 2.153.1

This company has no loyalty to sellersI have been on Depop for almost a decade now and have been a seller for about 5/6 years on Depop. I had almost 300 items sold and averaged a 5 star rating. My account was just banned due to hate speech. I posted a Washington Redskins shirt and they clarified it as hate speech. The hate speech I am referring to is the title “Washington Redskins”, yes you read that right. My so called hate speech was the name of a football team. My so called hate speech has 280+ active listings on Depop. Someone literally posted an item with the same keywords after my listing was taken down. I’ve sent multiple appeals and emails which never resolved my issue. They wouldn’t even hear me out and everytime I would talk to someone it would be a different person that had no idea of my situation. They constantly sent automated messages and never looked through my evidence. How would I know that that was hate speech when it’s been allowed 280+ times before and after my listing. To go as far as banning my account from one minor mistake after being on the platform for years is disheartening. They didn’t even give me a warning, they just closed my account. They have no loyalty to their sellers and have no support for their sellers. They have some of the worst customer service I have ever come across. It’s a shame because I really did enjoy my time on the app and the app in general. They have been banning honest sellers more frequently, please beware..SJVJNVersion: 2.320

My Depop ExperienceI found out about this app through an ad and downloaded it looking for more clothes to wear. At first, it was great and was easily one of my best apps. I bought mutiple pieces of clothes off this app and in which I was happy with. As time went on I saw scammers listing other people's clothes or it was a bot account with negative feedback. I started selling on the app myself and was starting to grow my account very quick. At month 7, I had 280+ sold and 75+ reviews positive reviews. I always had a problem with customer service like being call a racial slur and customer service doing nothing, people taking screenshots of my items listed and listing it on their account acting as if it was their item, and my biggest problem was when this month I got banned from depop for listing a "counterfeit" item. I got no warning when I could of just removed the item and never relisted it again. I had no idea it was a fake item and even applied for an appeal asking to be unbanned as I had no idea, the item was fake. Every time I asked for more info I asked what policy did I breach? In which they responded "One of our policies." I would reply to the email over and over asking for more info but they just shut me down and said," This will be our last email, as there is not much needed back and forth." Now I have a rack of clothing that still needs to be sold and I don't know what to do with it. Customer service is really rude and I'm disappointed with the app Depop. 👍.WarmMilkIsBetterVersion: 2.308.1

So glitchy & bad updates.I’ll start by saying Depop is my favorite app to buy and sell. I love the way the interface looks and how vast the different aesthetics are to choose from. But this app has serious issues. Every single time I get on the app it seems like a new issue has appeared. It loads and crashes when listing, and sometimes the keyboard disappears. When browsing, my phone gets insanely hot and often crashes. Currently, I can’t get my notifications to go away and that is annoying. I’m just curious if the developers even check their updates before sending them out? I have heard several people in a forum claim that they have left Depop just due to these issues. Not only that, but they keep updating the app to include things that absolutely no one wants. Now, instead of seeing my listing when I click on it, I have to go through an entirely useless screen. It’s harder to find the new posts from people I follow. Also, half of my feed is posts from people begging for someone to buy their items, which, last time I checked, wasn’t allowed, but Depop refuses to crack down on these beggars. I can’t clear the feedback notification that says someone has left me feedback because there is so “see feedback” option on the listing page. I could really go on and on. I just wish that Depop would listen to their community, only focus on updates that matter, and fix the constant bugs..Rootbeer690Version: 2.254

Nice App but has a Lot of BugsI love this app for selling clothes. It’s an easy way to make your items accessible to the public as well as find quality items to purchase. I spend lots of time on this app buying and selling because it makes buying clothes sustainably and second hand more easy! That being said, I have a lot of issues with this app because of the innumerable amount of bugs it has. To name a few, it does not recognize when you have looked at your notifications and therefore the red alert on the iphone will not go away, and if an account is disabled or deleted, you can’t unlike the posts from that account and therefore they will remain in your liked posts forever. There are many other bugs that are a pain to deal with on a daily basis. A few other issues with this app are that there are many sellers on here that are rude, try to scam you, or overcharge for simple items - but that isn’t really Depop’s fault. Depop takes about 10% of your earnings each time you make a sale which definitely adds up over time so if you’re planning on selling a lot of clothes and/or having a larger business, then Depop is not the place to start your shop. But if you have a very small business and sell just your old clothes then Depop is a great place to do that! I prefer Depop to other selling apps such as Poshmark and Ebay immensely! I only hope that Depop can fix a lot of the bugs that currently exist on the app..Fiona SoupVersion: 2.124

Horrible platform to sell on - they don’t value or protect their sellersI have been selling on this platform for years and I recently had a buyer raise a dispute that they did not receive their package despite the tracking saying it was delivered. They escalated the issue with Depop’s help team and they ruled in my favor and marked the dispute as closed since the tracking showed the buyer had received the item and whatever happened after that wasn’t my fault. Months later another customer service agent reached out to me and told me that they had automatically refunded my buyer because I had no responded to the dispute. I forwarded them the email from the other agent stating that the dispute was closed and nothing further was needed from me and then I got absolutely no response from any agent for months. I still haven’t received a response or a refund for the money that was wrongly taken from me for a closed dispute. I filed a complaint with the Better Business Bureau and Depop failed to respond to their inquiry. Still have not received my money back. Be on your toes as a seller because they will take your money and run with it and never respond. This is a shady company with shady practices that does not protect its sellers. I have never had issues like this on competitors platforms. I find it abhorrent that they still have yet to respond to my dozens of help requests to get this resolved and countless proof that this is a screw up on their end. Terrible company..EmilybellancoVersion: 2.273

Holding my moneyI have been using this app for a little over a month now, at first everything was great - I was getting paid fast - and it was good. Like a week after I got the app they falsely suspended my account for a couple of days and did not give me a reason - just that they had made a mistake. I had no way to communicate to anyone who had bought my items or get into my account until they finally unsuspended me. Anyways I have sold like almost $300 worth of items this month and was expecting my payout two weeks ago. Everyday it says it is due to arrive in my bank account the day after, then it keeps changing to the next day and pushing it back. I don’t understand why because it used to work just fine. I have submitted requests about this a couple of times but I just get the pre-made responses back. Today I went onto the app and it wouldn’t even load. I know it’s not my internet and it said “Something went wrong check your internet and if your still having problems contact us”. Well I try to contact depop and they don’t get back to me. I don’t know what to do at this point, They are holding $300 in my account that I can’t even get into and their customer service is not good so whenever ( if ever ) I get my money that they owe me I will be deleting this app because for me to have only had it for a month there sure are a ton of issues with it..Mbethy11Version: 2.308

Users take advantage of youI started using this app a few months ago and all was good until I bought from a user that deleted their account before shipping their item. Depop does offer customer service however, they provided little to no help in getting my money back. Instead told me that their was a dispute with the user’s account and to wait for my money to possibly and/or item to come, both which never did. I was also sent a link by Depop to handle the dispute with PayPal even though I didn’t pay using PayPal. It seems that accounts like these that take advantage of people don’t get any serious action or consequences. Issues like these can be handled better and Depop can at the very least notify those who purchased items from an account that’s having issues or give those a refund for their product. It makes me wary to use this app to buy anything knowing this could easily happen again. Edit: PayPal did not pull up any transaction history used through the Depop app. Which is why I state I did not use PayPal to pay for my item. This creates an issue when reporting a problem to PayPal due to there being no history. There’s little options for those that have made an in-app purchase due to lack of history. Instead, the only option seems to be go through the same process of filling out a description of your dispute, which was the same process being used by Depop to handle the situation..KielondseyVersion: 2.16.3

SCAMMERS & DELETED LISTINGS WITHOUT WARNINGI find it hilarious that some of these 5 star reviews are actually negative reviews. As a first time seller on this stupid app, i received my first message from a SCAMMER. that should automatically tell you something right there. Save yourself the trouble and don’t use this junk. It’s basically eBay/Craigslist with lipstick. They charge you up the behind for selling your stuff, it feels like you’re getting robbed. They say it’s for “running the app” like okay, I don’t see Poshmark doing this. In fact, just GO TO POSHMARK. or any other honest app other than Depop. It’s basically like the worst of social media, everyone needs to tag other brands for “exposure” and get in their “explore” page. Please. I just wanna sell my clothes, alright? They also deleted my listings WITHOUT ANY WARNING. Their warning was AFTER they deleted my listings. The fix could’ve just been sending me a message first, and then I can take down the one photo you have a problem with. I’m not taking the time to redo my listings bc of your deplorable service. I’m taking the time to write this review to warn others about the disgusting service you have, Depop and whoever Luis is from “customer service.” Zero stars if I could. To the “developer”: Please save the automated response that tries to vilify me. The photo you had a problem with was a product shot from the original store. So if that’s “unsafe,” then maybe you shouldn’t be on the internet..DefloppVersion: 2.157

Rediculous New Guidelines. Poor Execution.I had been selling and buying with depop for over 3 and a half years with no problems whatsoever. Recently, they decided to "upgrade" their guidelines to keep the community "safe." They removed several of my dresses and tops and said that they fell under the prohibited and restricted items, without telling me why. I had not even noticed that they were bombarding my email with "Your item has been removed" notifications, because I don't check my email every day, and within two days they suspended my account even though they themselves had already taken down my items. It was rediculous. So then I kindly emailed them asking why this happened and whether or not I'd be getting my account back with the rest of my items which I have poured hours into posting. They responded with "As you have failed to comply with our Terms of Service as well as have failed to respect our Community Guidelinesand List of Prohibited and Restricted Items we feel that allowing you to remain active poses too much threat to the Depop Community. As we had mentioned in our account closure email, phishing/ spamming is not acceptable in our community, and is strictly against our rules." They also said this decision is unappealable. This is completely absurd and I'm so disappointed I ever did business with a company that handles matters this way. I will not be having anything to do with them in the future..Purple Panda TurtleVersion: 2.181

Customer service is less than lackluster and app hates new users.I downloaded depop about 28 hours ago because I was interested in getting some cute clothes, as most people are. After finding an offer, I messaged the seller to discuss some specifics on the item. After sending a total of 2 messages (these being the first two messages i’ve ever sent on depop) I was met with a popup that told me i was sending too many messages and to wait a while. I waited 5 hours before trying again and the popup was still showing so I reached out to customer support to try and get the issue resolved since I was in the middle of a transaction. Customer service could not tell me how long i’d have this issue nor could they give me a reason why this was happening other than the fact that I was a new user so it was for safety reasons. 24 hours later I still cannot send messages and customer support has not helped me with the issue in the slightest. All I needed to know was how long to wait in order to be able to message again and they were not able to even do that. It feels like i’m speaking to a bunch of bots. Not only that but the popup is super rediculous in the first place. How is sending 2 messages in the span of 2 hours “sending too many messages”? It’s ridiculous. I’ll not be coming back to Depop after I finish my order, if I ever can..Marshmallow_are_greatVersion: 2.311.1

SuspendedVery annoying. I took the time to upload items for sale on DePop and they flagged 3 or 4 saying they are counterfeit (which is completely false) then when I appeal their decision they suspend my entire account. I’ve had this account for at least a year and sell authentic items! They do not respond to you as well nor have not reactived my account. You’d think I’d get a response. You’d think they would not mark items as counterfeit or they would allow you to pay to authenticate your items! DePop is FULL of fake items but yet my authentic ones get flagged and I get suspended! It’s ridiculous!!!! Maybe you should get bettter customer support because I still have NOT had someone to talk to about reactivating my account! Also, when they flagged my items they said to send in proof or receipt. Sometimes people purchase items that are authentic but preloved do they may not have a receipt!! In that case allow people to authenticate them through DePop like eBay does!!! This app is a joke. Don’t waste your time they will only remove your account after you take the time to enlist everything!! And go ahead and send that same copy paste reply that you are sending everyone else on here. That you will look into the account if I feel I was treated wrong. I replied appealing to the email is how I got suspended! Pathetic customer service! You wont even contact anyone back is why I’m leaving this review!.Loriz1525Version: 2.269

Not what it used to beI’ve been selling on Depop since 2017. Depop used to be my favorite platform to sell on and I used to sell more on this app than the other selling apps. But within the last year there’s been a huge decline. Most people who send offers don’t follow through to payment. Buyers expect discounts on top of free shipping for bundles ever since the offer feature rolled out. I miss scrolling through the sellers I follow and stumbling across a unique gems I didn’t know I needed, so I never would have searched for. Now, payment takes forever, up to 10 business days and longer than any other selling app. Poshmark waits until packages are delivered to release payment, but all of their shipping labels are priority labels. The majority of Depop sales are first class shipping labels, so payment takes much longer. For years, I was a top seller and directed all of my sales to Depop first. Now, I dread things selling on Depop because payment takes so long and if a package is lost, support staff don’t uphold sales on the seller end, also unlike other selling apps. Even if tracking says a package is delivered, but a buyer says they didn’t get it, Depop expects sellers to “find it” despite proof of tracking. At this point, I’d rather my items sell elsewhere and it makes me so sad, because I used to love Depop so much and have spent so much time and energy in this space..BurningmagnoliasVersion: 2.245.1

Another greedy company2024 Update: A buyer service fee is laughable. Depop apparently expect buyers to pay $4 for supposed 24/7 depop support that doesn’t exist. The support is sporadic and mediocre at best. This is simply corporate greed. Buyers will want even cheaper items to compensate for this new completely useless fee. I will definitely not be buying on depop anymore, though I still sell! I use Depop to sell because I need the extra income. It’s obvious they don’t care about the plethora of scammers whatsoever and will not do anything to stop their precious top selling dropshippers. I’ve read countless accounts of people reporting dropshippers and nothing being done despite how clear it is that these people are scamming unknowing buyers! Plastering the item on a fruity or floral background seems to be all it takes to avoid the stock image infringement, and somehow having the item in available in every size doesn’t register as a red flag to the Depop team. They blatantly ignore the amount of reports on these types of accounts and at best, take down one singular listing. It’s a shame to see a platform meant for circular fashion be only in it for the money after all. Depop clearly does not care about sustainability. Update: They changed the algorithm and new listings don’t even get seen anymore. I’ve heard from a bunch of people that their engagement and sales have PLUMMETED..Audrey1dupVersion: 2.283

Scammed!!I was recently scammed on this app! So i made a post addressing the issue. (Which was taken down by Depop) Prior to making the post, I reached out to the seller multiple times. Meanwhile, she was active on the app…she never responded. I asked for a refund which she also refused to answer! I reached out to Depop’s customers service several times reporting the incident. Unfortunately, I could only report so many times in the matter of TWO weeks…. I contacted the seller one last time before confronting her, because I felt as no justice was served sed’ I reported her AND the situation countless of times. The buyer finally answered me after the numerous attempts of contacting her and proceeded to openly admit to scamming me!!! (WHICH SHOULD BE UNACCEPTABLE) we continue to have a altercation via text messages through the app. I left her a one star review with a description on why her rating was so low….she carried on to put a snotty review with a one star rating as well. (WHICH SHOULD ALSO NOT BE ACCEPTABLE!) I felt outraged that this seller would do such a thing due to the fact SHE scammed me out of a item I SPENT money on…I followed up to make a post on my account to address this arrogant behavior and review! I was than banned by Depop due to my retaliation of them fixing this issue! I wish i could give this 0 stars. I also had money in my Depop wallet that I have failed to receive due to this altercation. This is unbelievable..ChickenbonewithdoghairVersion: 2.303.1

Deleted my accountI have used this app to buy and sell for a long time now and just recently I “violated” one of their policies so they suspended my account. I explained that they made a mistake and i had not actually violated the policy but agreed to not post the item that violated that policy. I then asked how long the suspension would be for because online it says it’s usually around 7 days. They said that they would not give my account back ever and that they would not further explain. You’re also not allowed to make another account so you’re forced to delete the app and go elsewhere. I understand protecting the app and whatnot but to completely delete my account over one mistake is unreasonable, especially considering i’ve been a 5 star seller and consumer for years now and have done nothing but support the app. They also do not give you options for getting your account back or anything. I wish they would have dealt with this in a more professional way, very disappointed and don’t recommend. Customer service is also terrible, they will not go into detail about what mistake I made and each email they sent had something along the lines of “this is your last email from us” or “final correspondence” as if they do not have the time to properly deal with my situation and help me fix it. If you want to sell check out the many other apps out there :).AmbloogerVersion: 2.319

Judge, Jury, and ExecutionerIn the beginning I really enjoyed using this app I spent several hundred dollars and made a couple hundred dollars from selling some of my clothing. I listed items from my wardrobe that I no longer had a need for over 60+ items evidently I posted an item that was questionable “to them” about it’s authenticity and was immediately logged off. When I tried to log back in I got a msg saying invalid credentials shortly after I received an email stating that I broke one of there policies about infringement. They then notified me that I had to provide proof of purchase in this case a receipt. The problem was the purchase was from 2021 and I no longer had the receipt I tried to plead my case and they didn’t seem to care. Even though the item was authentic I was still banned indefinitely. I had items being shipped to me and was in the process of shipping items. I was unable to see the status of sales/purchases and even though I received my payments and purchases I think they could have handled it differently. A simple removal of the suspect item would have sufficed. My main gripe is that I would see fake items constantly and even purchased some fake items but I was banned for something as simple as a receipt. This app is full of fakes and scammers. My advice is to do your research on all items and have all your receipts handy or don’t post..Just keeping it 100Version: 2.310

Depop is a freaking MESS. Poshmark or Mercari is way betterI’ve been on depop for 6 years so I’ve seen a ton of things go down. A lot of rude people on this app. It’s caused me so much anxiety since depop doesn’t seem to care about situational issues. Customer service has been nothing but blunt to me and always walk around my questions. my account recently got hacked and it’s been 2 and half weeks and I STILL CANT GET IN. I’ve emailed them countless times and they keep saying they email me a password reset that I never receive... I’m beyond frustrated as someone did not use PayPal to pay and I can’t ship their order, or contact them. Customer service is awful... I’m surprised they don’t have a phone number to call so things can move along quicker... yet I see them posting on all these social media accounts. Yeah after 6 years I’ve had enough this app is just a joke now. When you search anything you get all these scams that pop up or people trying to drop ship from China. They use to have a worldwide button where you could only search worldwide and took it away, which is super inconvenient as some brands aren’t worldwide so I have to scroll for 5 minutes straight just to get to the worldwide section...which imo is going backwards?! I have no idea who runs this app but they are beyond stuck up if they don’t care to better their customer service....Please DO BETTER..NatzzzmVersion: 2.97.1

SellerThis is such a frustrating platform to work on. They have glitches frequently. If a customer responds to my PM I have to clear the app/refresh it, in order to receive their message. I try my best to create drafts all at once so I can post them throughout the week. If I do more than 5 at a time it starts to kick me off the platform and not save the work I did. Their support team always lags to respond. Sometimes I want to make a listing and I can’t use Depops shipping methods, other times I can. They are CONSTANTLY updating the app, but not making it ease for sellers to do their job. Sometime I can review an old shipping lable, other times I can’t. There is no consistency with this app. It makes us sellers look very unprofessional when we don’t even know how to work the app sometimes. I really don’t understand how they take a percentage of our sales, but don’t have a fully functioning app. Also, ever since they added boosting methods, my engagement has gone down significantly. Idk if anyone else has experienced this, but this isn’t cool. I appreciate the updates that they have been trying to make. I appreciate to attempts, but that doesn’t help with the functionality of it. The whole point of updating is to make the app more user friendly for buyers and sellers. I just don’t see that on the sellers end..No impressed at allVersion: 2.270

Had a bad experienceI recently got Depop and made two sales last Week. However it said I was unable to download the shipping label because my bank account or email wasn’t confirmed. I then went to my PayPal app and it said that my bank and email were confirmed. However it still would not let me download the shipping label because the same message came up saying my email or bank account was not confirmed, while they both were because my account said they were. Today is Thursday(5 days later) and when I click on the shipping label from both my email and the depop app, the same message shows up. This is very frustrating to me because I have 2 packages I need to ship out and feel bad I have had to make them wait so long just because the apps I am using are not functioning. I have contacted PayPal about it and they have said that I need to enter my social security number(which seems unsafe, and nobody else I know has had to) and they have said that it’s Depop’s issue not theirs. And when I contacted Depop they responded saying they would like screenshots, which I sent to them 4 days ago, and they have not responded. It’s just really frustrating because Depop took their cut of the money out of my account but the money I am supposed to receive is pending, also, I am making these people wait a very long time on their packages which is unfair to them..Sstout1234Version: 2.92

Give us our moneyThe worst update was Depop holding funds until 2 days after delivery INCLUDING the shipping fee that is paid out to sellers to SHIP their item. How are we supposed to ship when we don’t even have cost given to us? It just sits on the Depop payments. I’ve been stuck in a rut with hundreds of dollars being held on my Depop payments with no way to ship to buyers since this is my full time job. No ways to pay my bills or even ship the items so I can receive that money that was paid to me for that item. Customer service is good when you’re not transferred through 3-4 people via email. I wish there was a way to use the funds that’s paid to us to ship & not just sitting in an account for 2 weeks with no ways to use it. Haven’t been paid for items that I’ve sold the 06/25 & it’s now 07/06. I thought we were supposed to get paid after 10 days of purchases regardless of shipping? Been a user since 2016 & I miss how Depop used to be, now it’s extremely difficult to use as my full time job & has made me start using different platforms to sell. Give us our money that’s paid to us, stop holding the funds longer than promised. Let us be able to pay our bills. I shouldn’t be able to see I have $400+ in Depop payments but struggle to buy myself food to eat for that night..FhiyesjiVersion: 2.251

Recent ui updates make the app unusableI’ve used depop for years, the app was fine how it was. For whatever reason the developers decided to make a bunch of changes to the ui which makes the app a horrible experience to use. I loved using the home page to look at suggested for you, below $20, and based on your likes, new from your following, etc. Now the suggested for you section is so long??? What’s the point of having a “see all” button if the entire home page is basically the suggested for you section. I have to scroll insanely fast to finally get past it to see everything else. I feel like the entire function of the home page has been destroyed. I found myself using the app less often because of that, but I tried to use it again today only to find that they made the inbox a complete mess too. Not only is it super buggy and glitches nonstop, but it’s so visually crowded that it’s hard to see exactly what I’m looking at. Even worse now you have to click into every offer in order to get rid of the red notification dot which is so annoying and inefficient. These updates on top of the insanely high added fees when purchasing anything have just completely ruined the app. Not only does it drain your bank account due to their greed, but they can’t even be bothered to make the app functional anymore :/.Zb216140Version: 2.321

Took a turn for the worstHonestly, when I first downloaded this app in 2018 I loved it. It was so nice and had a great community with affordable clothes. I was able to start selling in 2019 and it was really easy and I got quite a lot of sales in 2019 and overall enjoyed the app. For the past few months in 2020 Depop has literally gone SO DOWNHILL. To start, they barely had any brands from the get go and it’s really hard to try and put brands for items when they don’t even have a category for it on the brand section. And all the updates constantly make me hate the app so much more. The fees are also ridiculous as well, I sold 2 items for $25 and only got $7..?????? They take a huge percentage and even when the money goes to your PayPal, PayPal takes money off too. The newest update is what makes me hate depop the most. They have it so it’s automatically on free shipping and you have to manually change it EVERY time you want to post. It gets annoying and sometimes I forget and end up only getting $4-$5 off of a shirt I sold for $16 because they take fees AND since it’s “free shipping” they pay for the label. The only reason I haven’t deleted this app yet is because my shop has lots of sales and followers that are constantly interested in my items, but if I hadn’t have a shop and sold things, I would’ve deleted this app a long time ago..Delia456Version: 2.117.1

Delete my review again DepopMore than half of the stuff people sell on this website is overcharged Chinese crap. I sent various images of the fakes with proof they were fake. Depop is more than okay with users selling fake replicas from Alixpress. When contacted the support, I was told that because I have “such a good eye” I should be fine and not be scammed and no action will be taken for the seller. What about users that don’t know what to look for? What about your policy for counterfeits? What about PayPal’s policy for counterfeits? Either your support chat doesn’t know what they’re talking about, or you allow this stuff to happen frequently. Not to mention, these sellers are verified and oftentimes promoted on the explore page and this is the second time y’all have deleted my review..ChineseCounterfitsVersion: 2.47.1

Do not recommend whatsoeverUPDATE: Lol, the developer responded asking again for me to me message them with what happened and the usernames, all of which is detailed below. I can’t stress this enough - DO NOT bother with this app. There is no buyer protection in place and I’m still out money from @allegrashaw. —————— Downloaded this app and made three purchases from three different sellers. Out of those three, two people, Allegra Shaw (@allegrashaw) and Halle Jane S (@hallejanes), both failed to ship the item I purchased and I never received them. Depop’s policy is to defer to PayPal resolution. Allegra said she would refund me and never did, and I had to escalate my case with Halle. PayPal ruled in my favour, then I started received messages from Halle in and outside of the app claiming I needed to return the money I was refunded to her. Halle also proceeded to leave a review claiming I was “scum”. I brought these situations to Depop’s attention and got the complete run around. I sent several detailed messages explaining what happened off the bat, just to be met with a generic answer about “please send us the details and we will look into this for you”. The whole experience on this app was so sour that I’ve deleted it and am leaving this review, which I rarely do for anything. There is no protection in place for buyers and clearly there are sellers on this platform that can go unquestioned. There is no accountability whatsoever. I’ve lost $100 using this app, and wouldn’t recommend it even to my worst enemy..AlliecteeVersion: 2.92

ScamI’m aware this isn’t a problem with developers but a problem with sellers and policies. I was sent a perfectly sealed empty package, and because of the way all their policies work, there was nothing I could do to get my money back or get the product. I had this happen from seller @moonstorm, and no one could help me get my money back. Because of complications with PayPal and people, it’s not worth the time of someone does scam you, and the policies they say would have me completely protected did not..Wyattrg436Version: 2.53

Having some big issuesI really really love this app, so the rating doesn’t do it justice. However I need to express my disappointment that when you look at an item as you’re browsing search results, when you swipe out of the item to keep browsing, it brings you to the top of the search results again! Making you scroll all the way back down every time you look at an item. Extremely annoying and inconvenient..Ringettegurl0492Version: 2.95

Sucks nowRich girls are over pricing everything making it impossible to want to use the app. Thrifting is super good for the environment and just fun but the app is ruined because of them..Tiaz6318Version: 2.100

FeesThe depop fee is ridiculous. It cuts into shipping as well, which makes no sense. Ended up losing half my profit..AdhirbeVersion: 2.288

HorribleThey banned my account for no reason..AlbraxoxoxoxVersion: 2.275

Poor support for CanadiansLove this app but I find Canadian sellers are neglected in depop’s shipping support system. They offer shipping labels for US sellers, but Canadians are left to their own devices, paying absurd amounts to ship. Other apps like vinted or Poshmark offer discounted rates and pre-paid shipping labels, so why can’t depop offer the same?.Canadianseller97Version: 2.225

ScammersSo far I’ve loved Depop, such good items for thrifting. However, I ordered an item from someone and they neglected to give me the shipping information when I’ve already asked for it twice and the responses are days later with non helpful remarks. Very disappointed because I’m pretty sure I got scammed. Beware of the sellers of this app.SokaaiianqkaowmwVersion: 2.51

Doesn’t work anymoreThis app used to be great but unfortunately now whenever I click on an item, when I go back to the search page it takes me back to the top of the page, so I have to scroll all the way down again. Also, the quick access buttons to frequent brands no longer work..VdndkVersion: 2.95

Customer Support is non-existentI was a consistent user of Depop with over 80 five star review, both from buying and selling. However, I was banned off the basis of a harmless joke I had sent to my girlfriend which I attempted to appeal while providing evidence that she is my girlfriend and myself apologizing over and over, each rep disregards you as if you worked so hard to build your reputation on that app for nothing. Their support is non-existent which makes me and other people who have been in the same spot absolutely livid. This makes me so irritated as I worked 4 long years selling and buying on this app I once adored, to being locked out of my own account because A. Their bot detection for messages is poor, flagging a joke as breaking their policy and B. Their customer service is absent as I have been in contact with 5 different individuals to all have which been provided evidence from me towards my case and they refuse to give me access to my account back as they regurgitate the same message over and over. If you don’t want to be policed constantly as a buyer/seller, I suggest you stay far away from this app..AGUACHICOVersion: 2.290

Use to be good two years ago.I started my store on Depop and was making 5K per month right away. They changed the algorithm and business now barely gets $500 per month. I have 1500 items for sale and then I have 500 items for sale. DEPOP, you are pushing people to other platforms. GO BACK TO THE OLD WAY WHEN EDITING A POST WOULD PUT IT BACK INTO PEOPLES FEEDS. IM GIVING DEPOP 2 MORE MONTHS TO WORK FOR ME OR IM GOING SOLO..ג׳ימי ביטוןVersion: 2.232

Terrible AppThe app is constantly having bugs/issues that NEVER get fixed. Also, it’s near impossible to make any money on anything once Depop fees are taken out - unless you WAY overprice things. (But then don’t expect sales.) Put so much effort into my shop for no reward. Don’t waste your time when there are better apps to sell stuff on..Vejdodndmspsi73839Version: 2.210

Stop changing the feed layouts.What’s with all the new layout updates. every update gets worse. i really used to love this app and it used to be so simple..Zee2473Version: 2.203.1

Move to PoshmarkI used to like Depop a lot but since they started being unreasonable and removed my listing because of stock pictures when I am posting REAL PICTURES of me and only have one stock picture from the brand so customer can know where I am purchasing from. The fact that they charged more fees than Poshmark, no shipping discount in Canada and all the crazy happening I AM MOVING TO POSHMARK BYE.MiobutterVersion: 2.195

Banned for no reasonSo unfortunate. I loved depop and someone messaged me using the word “e transfer” and now I’m banned and can’t make a new account! Ridiculous!.BashfulgraVersion: 2.188

Can't filter by countryUnable to filter search results to items from Canada, the only options are USA or "worldwide" which is pretty inconvenient when you want to shop local. I have to scroll through thousands of items to get to the bottom with local items..Musicluvr797Version: 2.126.2

EA bunch of scamming and drop shopping. clothes are okay but i can’t buy anything since i’m in canada. it’s not really open to international!!.😔🩸Version: 2.71

Lacks UI Progression along with lacking useful updates compared to other selling appsBeen using for around 6 years, and I feel like the app only gets worse. As soon as I open the app my phone overheats, and within a minute I need to set my 2 year old iPhone 12 down on a cold surface. I am constantly spammed with offers that I accept, which rarely lead to any sales. I could accept 15 offers that are 50% off discount, give them extra measurements and even knock down shipping to eat the loss and it STILL GOES UNPAID FOR! Something needs to change. Focus on eBay or another platform at this point..ThriftsFinestVersion: 2.294

Stop updatingConstant bugs and terrible UI updates, its unbelievably embarrassing. Stop fixing what isn’t broken. Your moderation team also plays favourites and punishes people for no reason while turning a blind eye to everyone else..HoobalooVersion: 2.292

STOP MOVING STUFF WITH EVERY UPDATEThe most recent update makes editing posts take a good 90 seconds each. Also the layout makes it impossible to find stuff like selling history holy.Wow okay coolVersion: 2.291

Be careful who you buy from!A lot of people on Depop are dropshippers overcharging you, or are children- Depop needs to be 18+ to sell, 13+ really isn’t cutting it. There’s some great people on Depop but it’s overrun with dishonest people and children who can’t figure out how to sell and ship, and Depop support is terrible about helping buyers get their money back in these situations..Zoodle.Version: 2.290

SellersNot the best place to sell things on, depop takes a lot when you sell something.That me soooVersion: 2.288

No more categories??Genius idea to remove searching by category 👍.TheyungcujoVersion: 2.287

Ive had this app for 3 years now. Super slow and buggy, does not get better.I use Depop in Canada. For as long as I’ve had Depop it’s been incredibly slow and laggy. I can’t begin to explain how many times while writing and publishing listings, it either doesn’t load / upload (after I put effort into writing and creating the listing), crashes, or just randomly freezes while I’m typing. The app is really buggy, and it seems like this doesn’t improve with updates. I know it’s different for those outside of Canada, but this is really frustrating for Canadian sellers and buyers. I would rate this app a 5 stars if it wasn’t for these issues..GazelleRickVersion: 2.284

App is straight out of 2005App works very poorly, super slow and doesn’t work half of the time I also don’t find it very efficient to sell stuff. Poshmark and Marketplace are better.CamsmilgaVersion: 2.281

Slow af and poor UXI’ve been using this app for 6 years and everytime they update it it gets slower and slower. Even on data and hi speed internet it takes forever to load anything and the new interface isn’t intuitive at all.Stellla75913Version: 2.281

PLEASE FIX LAGGINGThe lagging is unbelievable My cart completely freezes and never lets me checkout it even press items in my cart. Terrible UI experience as well..Justin Beibers girlVersion: 2.277

Be Careful Buying on DepopMuch different experience from Poshmark/eBay. Purchased an item which supposedly had no flaws. Item arrived with multiple holes, stains, pet hair, and smelling of perfume. Per Depop’s rules, I opened a claim with PayPal to get my money back. I fought to have my return shipping paid for, as the item was not as described. I sent the item back. The seller tried only to communicate through Depop’s messaging, and eventually told me I was the rudest person they’d dealt with on Depop. Instead of owning up to their misrepresentation, they took it out on me. They got their item back. I never received an apology. I was made to feel like the guilty party, but they were the one who sent an item in poor condition. Depop did nothing after the seller publicly posted a screenshot of my review and callled me a liar. I have removed my items and deleted the app. Had this been poshmark or eBay, there would have been no trouble returning an item in this condition..OneNpwnlyVersion: 2.275

Support is a complete jokeI used depop on and off for a while, me and a friend I lived with had a joke over doing stupid offers w/ eachother and out of the blue depop banned my account for zero reason provided, it’s absolutely insane that you guys comb through dms without any context and decide to ban my account despite both people involved being fine with the stupid offers Moderation for depop is way too ban happy for no reason.C3NT4UR1Version: 2.275

LagFor MONTHS this app has been lagging and freezing after 2 minutes of use it’s frustrating as a seller and buyer FIX THE APP this has been happening to too many people for too long.HggjgffgvVersion: 2.215

App is buggyFor the past few months, the app has been crashing and freezing every time I’m on it for more than 2 minutes. I’ve literally had to speed run browsing for clothes because I know that in a Few seconds, the app will freeze and I’ll have to start all over again :( Fix.This..Upsetuser108Version: 2.214

APP WONT STOP FREEZINGCan’t scroll for more than two seconds without this app freezing idk what the hell happened but change it.WtvlolawantsVersion: 2.211

GlitchyApp is incredibly glitchy and algorithm is garbage nowadays. Wish depop didn’t sell their platform to etsy.HdkaksjeiwVersion: 2.210

I CANT SCROLLDepop fix your app please i cant scroll for more than 2 seconds and for some reason i cant move anything and i have to restart to use it again. this happens every 20 seconds PLEASE oh my god.UwhelenVersion: 2.210

UnfortunateThis app is riddled with bugs and glitches and seems to get worse and worse every update, keep up the good work dev team!._.Jayda_Version: 2.208.1

Switch to Poshmark!My experience with depop is that the sellers and customers are so nice on the app but the people who run the app are extremely rude. i’ve never dealt with worse customer service in my life. They repeatedly closed my account because they would read messages on my account of customers asking if they can etransfer for a cheaper discount and though i said no i still got in trouble for it?? The idea behind the app is amazing just wish it was run by better people so i recommend switching to poshmark, they have the nicest customer service if you plan on opening a store..MkvdreVersion: 2.202

Issues with New AlgorithmAs a seller who’s been on Depop for 3+ years. Depop saved me when I couldn’t work due to an injury, it gave me a way to make an income within my limitations. My issue - when the algorithm changed from the main feed to “new from your sellers” my sales have gone down significantly. My listings don’t get nearly as much exposure as they used to and now I can’t rely on my Depop sales to accommodate my financial situation. It’s so frustrating as a seller in Canada since we already don’t get nearly as much exposure as other countries on the app :( disappointed.AbcatdepopVersion: 2.197

NOOI’ve tried logging in multiple times multiple different ways and it keeps saying error i even tried to create a different one and it still didn’t work.Annonymous sendersssVersion: 2.133

No Support for International buyersI’m from Canada, and it’s almost impossible to find local sellers. No one really ships internationally and I waste my time looking through so many items just for them to not ship internationally. Depop, please use a filter for different countries so buyers can save time looking!! Thanks!.Canadiens_rockVersion: 2.130

App won’t openEvery time I try to open the app it immediately closes!.Clarice zVersion: 2.93

Received nothingI have purchased 2 items from this app and 1 of the people have left the app so I can’t even contact them to see where my item is. It has been 2 months and I am still waiting for 1 little package of rings, this is outrageous! I don’t know how Depop allows these people to continue scamming others...Version: 2.92

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