Costco Customer ServiceCostco Wholesale Corporation

Costco Customer Service

It's easy to save time and money while on the go, with the Costco Mobile App! We've improved our mobile app, to make it easier for members to access the incredible values found only at Costco.

DIGITAL MEMBERSHIP CARD: Access your membership card from the home page of the app. Use your membership card to enter the warehouse and at checkout.

SHOP: Browse’s unique and expanded selection, which offers thousands of items not found at your local warehouse. Enjoy having items delivered straight to your door!

SAVINGS: Conveniently receive the latest Warehouse Savings right on your own device.

GAS PRICES: Just tap the locator pin on the map to view current gas prices.

PHOTOS: Order metal prints, acrylic prints or photo mugs directly from the app. Have them delivered to your door or pick them up at select Costco locations.

SPECIAL EVENTS: View the Special Events happening at your local Costco and set reminders for upcoming events.

PHARMACY: Order prescription refills & check status on prescriptions. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy.

TRAVEL: Shop Costco Travel for great deals on vacation packages, hotels, cruises, rental cars, theme parks and more!

BUSINESS CENTER: Stock up on everything from Restaurant Supplies to Office Essentials, and keep your business running smoothly and efficiently.

SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco.

WAREHOUSE INFO: See details about your nearest Costco warehouse, including regular and holiday hours, services provided, driving directions and gas prices.

FEEDBACK: Visit our app feedback page and help provide important feedback for Costco, because your opinion matters!

Costco App Comments & Reviews

Costco Positive Reviews

Pretty Good, But Could Be BetterOverall this is a decent app. No need to have your membership card with you anymore. You can create a shopping list and it’ll tell you if any items are on sale. If I were to fix just one thing, I would have the home page icons customizable so I can put the shopping list there. As it is, you have to go through 4 steps to reach your shopping list (hands down the most important feature of the app). For some reason they felt having a list of all the stores in your area was more important. I go to (at most) 3 Costcos and I know where they are. On the rare occasion that I need to search for a different one I just Google it. That icon can be buried where the shopping list is and they can put the shopping list on the Home Screen. Overall, though, the app is decent..Version: 6.8

Costco, please hire more backend/front end engineers so your app works as expected. You can do this!So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to..Version: 4.9

Costco IS NOT Sam’s Club!!!!First of all, Costco IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something Costco as a company cares about a lot. I support Costco more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, the app needs a lot of updates, but the true reason for the app is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use the app in the store. Have issues setting it up? Go to the membership desk and ask for help. The app is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!.Version: 4.1

Kirkland dog biscuits - new sizeThey were extremely hard for my little Maltese dog and thought that they may not bake evenly in the oven and or that the oven temperature is a little too high? Only a few weren't that bad and some she would not eat at all. Could I have gotten a stale box? I thought that I would postpone buying them for a little while to see if changes are in a new box. If this bad again, I won't be buying them for her any more. In the meantime, I did buy the large 40# bag of Kirkland Mature dog food and I thought that she would love this kibble because it is chicken, rice and egg but she doesn't like it at all. I wonder what chicken body parts are used like maybe:. liver, heart, veins and or other gross body parts. Yuk!!! One night she did eat her bowlful and that has really turned her against it totally. Now she won't touch any if it so I am making food for her. I am so sadly and disappointed because she loves your bones and I thought that the smaller size would be nice for her. Your old larger size also had some that I could not break in hg slf and she couldn't either so they went into the trash. Thank you very much for listening to me. Feeding her is a growing problem for me now again with the loss of her eating the new size biscuits..Version: 7.2.1

Where have you been all my life?I am not one to write reviews but O-M-G this app is fantastic! Not only do I not have to drive all the way to Costco, find a parking spot, lift the heavy items into my cart, and then unload them into my car, I am saving valuable time and money by being able to shop from the comfort of my home. The small delivery fee for the driver is so worth my time and energy (as low as 5% of your total order…I did 10% and soooo worth it). Fast and friendly shopper and delivery person. I find myself not over purchasing because items look good; however, I just placed my second order in a week. Very unusual for me. Great job Costco!.Version: 6.2

App is great except for the colors don’t changeI love shopping for things on the Costco app except for one big reason… When you’re looking at things that come in different colors, let’s say a shirt for this example, and you click on the different colors offered, they don’t change on the app. It just shows the first color & won’t change. So then you have to go to your computer to look at the item there to see the other colors offered. I’ve found that the color buttons work a little better on the iPad app but not consistently. They rarely work on the iPhone app so it’s very frustrating because I’m not always near my computer when I’m trying to shop on the app and then forget to look again when I do get home & can use my computer. It would be a much better shopping experience if I could actually see the different colors of the items that are being offered!.Version: 7.2.1

I love Costco but not the appLove, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were..Version: 6.3

Pharmacy needs improvementLove Costco, it’s products and app generally speaking and all these aspects deserve a solid 5 stars review. The reason I only gave a 4 starts review is in my opinion the pharmacy section needs quite a bit of improvement. 1) quite often I have to call and waist the pharmacist’s precious time for the simple reason that when refilling a prescription one cannot do an attachment or a memo and leave a note to the pharmacy. An examples: “making sure it’s a 90 day supply filled not 30.” “Another example would be please run it through good rx or Costco price as it’s cheaper than my insurance “ 2) it would be convenient in one’s account to be able to access and attach secondary insurance or coupons like good rx or other. A lot of time is wasted for the pharmacy to then have to rebook when we customers pick it up. And often it’s going to be when they are already busy. 3) sometime the app glitches and an prescription stays as being refilled. One has been stuck for me for 9 months now. One should be able to click on it and leave a message or archive it or cancel the request. Thanks for the time and the consideration on these possibilities of improvement..Version: 7.1.2

Can't make a shopping list for my local warehouse in this appI don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars..Version: 6.7.1

A little too much work for your mistakeI ordered liquid IV in a couple of flavors one of which apparently you no longer stock online and you replaced those with a flavor that I did not request. Although you are making it right, I had to go in and re-order and then I’m going to have to call back later etc. when you could’ve just said OK will send you the new one along with a return label …because I bought it with a coupon I couldn’t exchange it at the store since the coupon was no longer available. Too much work for me when it was your mistake or you could’ve contacted me and said we no longer have that flavor can we send you a different one instead from the start?.Version: 7.3.1

Superior attitudes & serviceI believe the owners and managers at Costco do a really good job of protecting all of us who are in the store during the current COVID-19 crisis with social distancing markers on the floor, a quick way of getting those who are just there to pick up prescriptions to get in & out, and providing special hours for older customers during this time. They select employees with great customer service attitudes, provide a secure way to handle “lost and found” when a customer accidentally leaves a phone behind, great coupons, a great selection of products in all categories, great prices, and all those things. Also, I appreciate the high quality and competitive prices at the gas pumps..Version: 4.5.1

Works Great but ....This app works really well for just browsing through Costco and buying items. Since I have a membership it is easy to search for member only items and make purchases using the app. I haven’t had any issues other than the photos of items not coming in focused all the time. I am using an iPad air 2And sometimes when I click on an item it will show the photo but the low quality photo and you do not get any of the additional photos. If I click away from the item and then come back to the item to allow it to reload, it will sometimes load correctly and then show the photo of the item along with the alternate photos. It must be a cache problem or something like that.Version: 4.6.1

❤️I love Costco! It offers so many great things at fabulous prices. Aside from day to day savings, they offer deals on a wide array of many high-end products, which is amazing! Their membership is a very fair price! Their delivery is great, as well as their shipping times. I live at the beach. I wish it could be a little bit closer but it is well located. The Town Center where it is located has grown exponentially (probably a great move on their part) which makes navigation a bit challenging, however, I’ve been a member since they opened their doors and will remain a member for life. Thank you Costco. They also have great customer service..Version: 7.1.2

Products & PriceI wish Costco would put their food items, household grocery items and grocery items and prices online like Sam’s Club, target, Walmart and grocery stores. If I want to know if Costco has a grocery item at my store, if it’s in stock, and check the the price, I have to call the club. Target, Sam’s Club, and Supermarkets show grocery items they have in stork in their stores as well as the price. It seems strange to have to call the store and wait for someone to look up grocery items to see if Costco carries an item, if it’s in stock, and the price. Hopefully shoppers will soon be able to look up this information on line like most other stores. Thanks.Version: 7.2.1

More services discovered!I just placed an online gift order for out-of-state delivery & discovered some delicious-sounding summer recipes! I never ceased to be amazed by the way Costco keeps up with the pulse of current trends, & adapts the availability of gourmet items accordingly. When I was working it was much the same, from the latest electronic devices & accoutrements to simple tools that made my career in sales just a little bit easier. Now, as a retiree, I am pleasantly surprised to find recipes & such, allowing me to “bring more to the table”, just as I was contemplating a menu for my next garden party! Simple pleasures! Costco, you simply are the best!.Version: 7.4

What I like and don’t like about Costco.I basically like Costco. Most of the employees seem to be very nice and helpful. But I don’t like when you get used to buying something on a regular basis then it’s not there. Nobody knows if they discontinued it or if you just sold out. Like the lamb chops. The ones that look more like pork chops. I buy the little rack of lamb. I like the lamb chops better. Now they don’t sell them anymore. Costco had some coconut and dark chocolate cookies in a blue bag. They were really good. Bought them twice, Then they were gone. If I knew that I might’ve bought a lot more. I’ve been shopping at Costco over 25 years. You do a pretty good job. I hope you can get some more lamb chops and those coconut cookies, they were really good. Thanks.Version: 7.2.1

Log inThe app says but Canada uses Must be why I can’t log into the app using my ID & PW. I was hoping to add my membership card. Tried setting the postal code for the store I use, but it only takes zip codes. Better get this app revamped for north of the border..Version: 4.1.1

Apple wallet support pleaseWill change rating once that is enabled.Version: 4.0.2

Changing to just go to warehouses and select your regionNo need to buy bash the app just go to warehouse and set your location to Canada Default is USA lol trump land.Version: 4.3.2

Apple Wallet SupportPlease enable Apple Wallet support for the Costco membership card..Version: 4.0.2

Great app (Canada)I use the app for shopping in Canada which is great in most respects. Issues: search function can be wonky + can not "stay logged in" so i have to log in every time i want to buy something..Version: 4.2.1

Can’t log inGreat app, but unable to login..Version: 7.4.1

Annoying location prompts when logged inIf you are logged into the app which is necessary to purchase, you should not be persistently prompted to share your location or to select your province/enter your post code. It is highly annoying. The app needs modernizing. Other than that it’s great. Hope your developers can improve this aspect of the user experience. Thanks.Version: 4.9

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