Costco Customer Service

Costco Positive Reviews

Pretty Good, But Could Be BetterOverall this is a decent app. No need to have your membership card with you anymore. You can create a shopping list and it’ll tell you if any items are on sale. If I were to fix just one thing, I would have the home page icons customizable so I can put the shopping list there. As it is, you have to go through 4 steps to reach your shopping list (hands down the most important feature of the app). For some reason they felt having a list of all the stores in your area was more important. I go to (at most) 3 Costcos and I know where they are. On the rare occasion that I need to search for a different one I just Google it. That icon can be buried where the shopping list is and they can put the shopping list on the Home Screen. Overall, though, the app is decent..Tamon14Version: 6.8

Costco, please hire more backend/front end engineers so your app works as expected. You can do this!So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to..NajabdjdjsksjseVersion: 4.9

Costco IS NOT Sam’s Club!!!!First of all, Costco IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something Costco as a company cares about a lot. I support Costco more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, the app needs a lot of updates, but the true reason for the app is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use the app in the store. Have issues setting it up? Go to the membership desk and ask for help. The app is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!.JadethamesVersion: 4.1

Kirkland dog biscuits - new sizeThey were extremely hard for my little Maltese dog and thought that they may not bake evenly in the oven and or that the oven temperature is a little too high? Only a few weren't that bad and some she would not eat at all. Could I have gotten a stale box? I thought that I would postpone buying them for a little while to see if changes are in a new box. If this bad again, I won't be buying them for her any more. In the meantime, I did buy the large 40# bag of Kirkland Mature dog food and I thought that she would love this kibble because it is chicken, rice and egg but she doesn't like it at all. I wonder what chicken body parts are used like maybe:. liver, heart, veins and or other gross body parts. Yuk!!! One night she did eat her bowlful and that has really turned her against it totally. Now she won't touch any if it so I am making food for her. I am so sadly and disappointed because she loves your bones and I thought that the smaller size would be nice for her. Your old larger size also had some that I could not break in hg slf and she couldn't either so they went into the trash. Thank you very much for listening to me. Feeding her is a growing problem for me now again with the loss of her eating the new size biscuits..Fidelity rocks!Version: 7.2.1

Where have you been all my life?I am not one to write reviews but O-M-G this app is fantastic! Not only do I not have to drive all the way to Costco, find a parking spot, lift the heavy items into my cart, and then unload them into my car, I am saving valuable time and money by being able to shop from the comfort of my home. The small delivery fee for the driver is so worth my time and energy (as low as 5% of your total order…I did 10% and soooo worth it). Fast and friendly shopper and delivery person. I find myself not over purchasing because items look good; however, I just placed my second order in a week. Very unusual for me. Great job Costco!.TLCIdahoVersion: 6.2

App is great except for the colors don’t changeI love shopping for things on the Costco app except for one big reason… When you’re looking at things that come in different colors, let’s say a shirt for this example, and you click on the different colors offered, they don’t change on the app. It just shows the first color & won’t change. So then you have to go to your computer to look at the item there to see the other colors offered. I’ve found that the color buttons work a little better on the iPad app but not consistently. They rarely work on the iPhone app so it’s very frustrating because I’m not always near my computer when I’m trying to shop on the app and then forget to look again when I do get home & can use my computer. It would be a much better shopping experience if I could actually see the different colors of the items that are being offered!.Cami and familyVersion: 7.2.1

I love Costco but not the appLove, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were..ScubaPineappleVersion: 6.3

Pharmacy needs improvementLove Costco, it’s products and app generally speaking and all these aspects deserve a solid 5 stars review. The reason I only gave a 4 starts review is in my opinion the pharmacy section needs quite a bit of improvement. 1) quite often I have to call and waist the pharmacist’s precious time for the simple reason that when refilling a prescription one cannot do an attachment or a memo and leave a note to the pharmacy. An examples: “making sure it’s a 90 day supply filled not 30.” “Another example would be please run it through good rx or Costco price as it’s cheaper than my insurance “ 2) it would be convenient in one’s account to be able to access and attach secondary insurance or coupons like good rx or other. A lot of time is wasted for the pharmacy to then have to rebook when we customers pick it up. And often it’s going to be when they are already busy. 3) sometime the app glitches and an prescription stays as being refilled. One has been stuck for me for 9 months now. One should be able to click on it and leave a message or archive it or cancel the request. Thanks for the time and the consideration on these possibilities of improvement..Yann copinVersion: 7.1.2

Can't make a shopping list for my local warehouse in this appI don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars..LDU22Version: 6.7.1

A little too much work for your mistakeI ordered liquid IV in a couple of flavors one of which apparently you no longer stock online and you replaced those with a flavor that I did not request. Although you are making it right, I had to go in and re-order and then I’m going to have to call back later etc. when you could’ve just said OK will send you the new one along with a return label …because I bought it with a coupon I couldn’t exchange it at the store since the coupon was no longer available. Too much work for me when it was your mistake or you could’ve contacted me and said we no longer have that flavor can we send you a different one instead from the start?.Rx608Version: 7.3.1

Superior attitudes & serviceI believe the owners and managers at Costco do a really good job of protecting all of us who are in the store during the current COVID-19 crisis with social distancing markers on the floor, a quick way of getting those who are just there to pick up prescriptions to get in & out, and providing special hours for older customers during this time. They select employees with great customer service attitudes, provide a secure way to handle “lost and found” when a customer accidentally leaves a phone behind, great coupons, a great selection of products in all categories, great prices, and all those things. Also, I appreciate the high quality and competitive prices at the gas pumps..Marilyn.mimiVersion: 4.5.1

Works Great but ....This app works really well for just browsing through Costco and buying items. Since I have a membership it is easy to search for member only items and make purchases using the app. I haven’t had any issues other than the photos of items not coming in focused all the time. I am using an iPad air 2And sometimes when I click on an item it will show the photo but the low quality photo and you do not get any of the additional photos. If I click away from the item and then come back to the item to allow it to reload, it will sometimes load correctly and then show the photo of the item along with the alternate photos. It must be a cache problem or something like that.ItsnatedizzleVersion: 4.6.1

❤️I love Costco! It offers so many great things at fabulous prices. Aside from day to day savings, they offer deals on a wide array of many high-end products, which is amazing! Their membership is a very fair price! Their delivery is great, as well as their shipping times. I live at the beach. I wish it could be a little bit closer but it is well located. The Town Center where it is located has grown exponentially (probably a great move on their part) which makes navigation a bit challenging, however, I’ve been a member since they opened their doors and will remain a member for life. Thank you Costco. They also have great customer service..SojaxbchVersion: 7.1.2

Products & PriceI wish Costco would put their food items, household grocery items and grocery items and prices online like Sam’s Club, target, Walmart and grocery stores. If I want to know if Costco has a grocery item at my store, if it’s in stock, and check the the price, I have to call the club. Target, Sam’s Club, and Supermarkets show grocery items they have in stork in their stores as well as the price. It seems strange to have to call the store and wait for someone to look up grocery items to see if Costco carries an item, if it’s in stock, and the price. Hopefully shoppers will soon be able to look up this information on line like most other stores. Thanks.BooboobobopopoVersion: 7.2.1

More services discovered!I just placed an online gift order for out-of-state delivery & discovered some delicious-sounding summer recipes! I never ceased to be amazed by the way Costco keeps up with the pulse of current trends, & adapts the availability of gourmet items accordingly. When I was working it was much the same, from the latest electronic devices & accoutrements to simple tools that made my career in sales just a little bit easier. Now, as a retiree, I am pleasantly surprised to find recipes & such, allowing me to “bring more to the table”, just as I was contemplating a menu for my next garden party! Simple pleasures! Costco, you simply are the best!.Genius0960Version: 7.4

What I like and don’t like about Costco.I basically like Costco. Most of the employees seem to be very nice and helpful. But I don’t like when you get used to buying something on a regular basis then it’s not there. Nobody knows if they discontinued it or if you just sold out. Like the lamb chops. The ones that look more like pork chops. I buy the little rack of lamb. I like the lamb chops better. Now they don’t sell them anymore. Costco had some coconut and dark chocolate cookies in a blue bag. They were really good. Bought them twice, Then they were gone. If I knew that I might’ve bought a lot more. I’ve been shopping at Costco over 25 years. You do a pretty good job. I hope you can get some more lamb chops and those coconut cookies, they were really good. Thanks.Professor750Version: 7.2.1

Log inThe app says Costco.com but Canada uses Costco.ca. Must be why I can’t log into the app using my ID & PW. I was hoping to add my membership card. Tried setting the postal code for the store I use, but it only takes zip codes. Better get this app revamped for north of the border..Judge Smails9Version: 4.1.1

Apple wallet support pleaseWill change rating once that is enabled.Jerman4577744Version: 4.0.2

Changing to Costco.ca just go to warehouses and select your regionNo need to buy bash the app just go to warehouse and set your location to Canada Default is USA lol trump land.DddddddfaaaaaaqwwerrVersion: 4.3.2

Apple Wallet SupportPlease enable Apple Wallet support for the Costco membership card..RayazbakshVersion: 4.0.2

Great app (Canada)I use the app for shopping in Canada which is great in most respects. Issues: search function can be wonky + can not "stay logged in" so i have to log in every time i want to buy something..ZergingVersion: 4.2.1

Can’t log inGreat app, but unable to login..TokyoDrift9Version: 7.4.1

Annoying location prompts when logged inIf you are logged into the app which is necessary to purchase, you should not be persistently prompted to share your location or to select your province/enter your post code. It is highly annoying. The app needs modernizing. Other than that it’s great. Hope your developers can improve this aspect of the user experience. Thanks.MrRunBillyRunVersion: 4.9

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.4.1

Costco Negative Reviews

Mobile services unavailable ❓❓Update: This App is completely useless now, can’t even browsing ‼️All I see is “mobile services unavailable “ when I open the App‼️‼️‼️ ===================================== This App is getting worse each update‼️Why‼️Why‼️Why‼️🤨 It’s completely useless now‼️‼️‼️ This app has become unusable, now it seems fixed the language setting issues, but then 95% of the time is not loading, all I’ve got is “Costco Mobile Services Unavailable” 🤔⁉️; when everything is working with my iPad except Costco App🙄 I just can not believe this is come out from Costco‼️😐🤢 As more people shopping online, the App should get better, not worse, period‼️🤨 I don’t know what’s happening with this Costco app, they fixed the sign in issue, but now out of the blue, there is a pop up asking to set the language for the app, why, why, why⁉️🤨 I’ve been using the app, the next day opened the app (I didn’t update the app, just using it), saw the pop up with no good reasons, makes me don’t want to use it anymore❗️I just can’t believe this Costco app is getting worse and worse‼️🥴 The app is broken‼️🥴 I used to be able to sign into my account in the app & make purchase, till two days ago, out of no where, I’m not able to sign in anymore⁉️ What have they done❓❓❓ Now the app is useless except for browsing🤨🥺🤢.👀🎅🎏🎈🍀Version: 6.4.2

Almost UselessI recently switched to Costco (from Sam’s Club) because we moved. Without even comparing the two warehouse stores’ apps first, Costco’s app does nothing that helps me as a customer there. I can’t seem to search for anything that’s actually in the store - it seems it only provides results that are online only. I can show my digital membership card at the register but I still have to use a physical card at the gas station. The Costco app is hardly worth the memory it takes up on my phone. Comparing it to the Sam’sClub app makes it even worse. The Sam’s Club app does everything the Costco one doesn’t including scanning and paying for items via the app, digital membership card at the store AND the gas station, and I can search for items that are physically in the store. What are you doing Costco?! You have the money to invest in a higher quality app than the one you’re providing. Considering you charge us substantially more in membership fees than Sam’s Club that value should be at least partially reflected in the quality of your app. It might be so bad that I end up terminating my membership and going back to Sam’s even though it’s now farther away - it would be worth it considering the better and superior app experience they have..CrabanVersion: 7.0.0

Costco appCostco is doing themselves a disservice. I would imagine you are losing sales because of the difficulty finding anything through your app. I have a Costco membership and also a Sam’s club membership. I will check Sam’s app for items that I want/need. I check Costco for the same, if I can navigate the mess you call an app. Several times I have purchased an item (that you show you don’t have) at Sam’s club only to find that item at Costco. Sometimes even cheaper! In my city, Sam’s and Costco are only a mile apart, so the drive between the two isn't an issue, but I would really like to shop at one store not two. You should do yourselves a favor and figure out how to make your app more user friendly. Like Sam’s! Just think of the extra sales you could make! I am a plus member at Sam’s and I also have the executive membership with you. The perks I receive at Sam’s for that extra $50 are worth the extra money. The free shipping and earlier shopping hours alone are worth it. Not so much you. Maybe upgrade your executive membership to compete with Sam’s clubs? I do love shopping at Costco, but you really really need to figure out how to fix the mess you call an app..FavoriteflowerVersion: 6.8.1

One of the few Weak Points of CostcoI love Costco. I have a membership to both Costco and Sam’s. Each place has their pros and cons but my preference for shopping is Costco overall. Now one area Sam’s Club KILLS Costco is with their app. Not only do you get Scan and Go but also you can check the store inventory right there with the app, you can pay for your gas through the app, you can place an order to be picked up through the app etc. The Costco app is really just bare bones. Yes I’m glad I can have my membership card on my phone but why can’t I scan that card at the gas pump at least? The only people that don’t have to worry about that are those with the credit card since their membership is attached to it. The app is also very slow at basic tasks like checking an order status, normally I have to kill the app and start over just to get it to work. Why can’t I see the prices of items at my local store, or even if they have any stock? This app has a LONG way to go to become as useful as Sam’s Club’s app. It doesn’t have to be a copy of it, but inheriting some of the features would be very nice..Dark enVVersion: 5.8.1

“Not connected to internet” error messageLike a few other reviewers I also ran into issues with incorrect error message saying I wasn’t connected to the internet. It’s not my phone bc I was definitely connected to wifi and had an internet connection, but just to make sure I put it on cellular to see if that changed the error message—I actually have all my apps set to work with cellular data too—but it didn’t change anything. I could not search for products using the Shop menu. It kept going same error message “The Costco App cannot connect to the internet”. I could search for individual items In the search menu or scroll random stuff but I could not use the Shop function. Tried to report it through App Help but that rerouted me to the website with generic help options so I’m leaving this review in hopes of the developer seeing it and fixing the issue. In general, the app is slow, and I’m not a big fan of it but I like Costco so I put up with it. But this latest glitch makes it almost unusable. Hope the figure out their tech stuff soon..MommaKBearyVersion: 6.1

Costco is great, but their app needs a lot of workThis app has a ton of glitches, but probably the worst part of the app is that the search function is absolutely useless. When I search for items such as ‘container’ the search came back with some containers, as well as mesquite seasoning, coconut oil and laundry detergent. I didn’t see the containers that I was looking for (that I know they have in-store), so I tried searching the brand name of the containers, which came up with one search result, which was a different container than the one I was looking for. I eventually found the one I was looking for because it was in the ‘savings’ section, but it wouldn’t let me click the product to view the details. It’s also annoying that they don’t give you the prices of things in the app (any prices listed are for delivery and they cost less in stores). I’ve had the same sorts of problems every time I’ve used this app but finally got fed up enough to write a review in the hopes that the developers fix some of the many problems with this app..TexasSarah21Version: 7.3.3

Photo app is terrible, slow, ancient, not user friendlyLet me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit? I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop..DL8849Version: 4.3.2

Don't bother with the app, Costco it has no idea what is doing.Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is the app, the online store, or the warehouse but there's a disconnect here. I downloaded the app so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me the app was wrong and that they didn't have an email address on the account. So, I showed him where on the app it said to come in and he repeated that the app was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in the app and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using the app and working with the warehouse so far..Jjames35 iTunesVersion: 4.4.2

I don’t know why I keep downloading this app hoping it will be better.This may be the only app to ever make me lose interest in shopping. They list like 3 items in each department with little photos that look like 1985 Eddie Bauer holiday product… boring, sad or frumpy at best. Sizing is all over the map, if you can find anything with enough shape to need a size other than large, xlarge or less extra large. Smalls are usually huge and XS are never listed or only exist for the ugly frumpy items. The items in the stores are usually nicer more modern trends (except shoes which are always hideous), however the Xs are usually gone quickly or never made it. But I do occasionally get my size. But their app needs to grow up. More products, better sizing and broader range of items please! And less time loading large wordy product screens with too much on one page instead of tabs or layers to load more if desired instead of waiting for all that and then being disappointed…or call asleep..M89ariaVersion: 5.7.1

Horrible appThis app is so horrible and so woefully behind Samsclub. I’ve change my password so many times because the app fails to recognize it. The reviews no longer show up. Unable to check current inventory. No scan and go feature. So many items don’t show up during a search unless you put on super specific name of item. I’m glad they finally put our receipts online but it’s missing a search feature within the orders to find the exact product you’re trying to return. Instead you have to look at every receipt to find the item. 🤦🏻 I’ve been a Costco user for so long but I recently purchased a Samsclub membership and I’m so much happier with their ease of use and functionality of app. Also, as an introvert who doesn’t like to spend a ton of time in a store and around all the people, the scan and go feature at Samsclub is a god send! I don’t know why Costco is refusing to get with the times and realize e-commerce is huge and that they are in need of serious revamping of their digital services..123crapVersion: 6.7.2

Poorest appYou would think Costco is a brand new wholesaler and working out the app tweaks, but they have been around long enough. I have a Costco and Sam’s Club and Sam’s app blows away Costco by far. I mean by far. I love their scan and go which allows me to scan each product I am purchasing as I place it in my cart. After scanning everything, I can easily slide to pay and boom done. I don’t have to wait in long lines. I love that I can check my price as I go and I’ve never had one discrepancy with prices. As I was searching for items on the Costco app, it wouldn’t even pull up the tortillas I was looking for after just seeing them in the store three days ago on top of the “spinning circle” that took a long time to search. It’s no wonder there are more than 1mil downloads for Sam’s app as opposed to less than 7k for Costco. I have already deleted the app and I hope there will be great change to come, but that is quite unlikely happening. Another thing, we don’t have enough Costco wholesales in the area..GhyhunhhdnndnVersion: 6.4.1

The Worst Part of CostcoThis app is hands down the worst part of being a Costco member. I have membership at both Costco and Sam’s and also have an online membership to Boxed. Costco’s App is definitely the worst of all 3 of them. First off, I’m ecstatic that they finally let me have an electronic membership card, but they really missed the opportunity for this to be a great experience using Apple’s Wallet capabilities. I have to fumble around to find it in the Costco app every time I want to use it instead of it just being ready to go. Second, the Sam’s app has a scan and go feature. While Costco’s cashiers are phenomenal, there aren’t enough and the checkout lines are always INSANE at my Costco. Being able to scan my items on my mobile device and just show the receipt at the door is such a convenience for Sam’s that Costco just doesn’t offer. It sometimes saves me 5-10 minutes on my trip, and the times I’m going into the store for just a couple of items it gets me out significantly faster..AmattasVersion: 6.5

Useless search functionThis is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees..Jler158Version: 4.5

Falling BehindI’ve been a Costco fan for 20+ years, but I’m afraid to report they’re dangerously close to losing their edge. This app is so frustrating in so many ways! Clumsy navigation… You select a category, then a sub-category, only to have to start over if you just want to go back one level. If an item is offered in multiple colors/patterns, the picture does not reflect the color/pattern selected. I’m not sure if the app is just not responsive, or they actually don’t have a picture in the selected color to show. It does not matter if I’m signed in or not, and it also does the same thing on the mobile version via Safari. Also, why do I have to sign in EVERY SINGLE TIME I use the app!?!?! I would love a way to remain signed in. It also would be beyond wonderful it there was some way to see if your local store had the item you wanted to purchase. AND maybe even but online and pick it up. I’ve enjoyed this feature greatly at Sam’s Club, Target, and Walmart. Lastly, I would be extremely motivated to brave the crowds in person at Costco, if the app was capable of scanning the items I put in my cart at the store while shopping and then pay within the app. This would be both more efficient and convenient than having to handle each item multiple times in and out of the cart to the checkout table/scale then back into the cart at the self check-out line..KSWitts5Version: 6.2

Shame.I love Costco, but I hate Costco lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With Costco being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, Costco is not Sam’s and they keep the app as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction. Step your game up Costco. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring the app Sam’s Club’s level because this app isn’t worth any space on my phone..ALP46Version: 4.3.2

Only useful for online shippingThis app is very frustrating. You can’t see what’s available in the store, unless you use Instacart, which I don’t use, and is for food only. It’s the reason I probably shop more at Sam’s Club, because before I leave the house I can see if Sam’s has in their inventory what I’m looking for. The app has had this problem for years. You would think they would of updated it by now. If I really need to know if an item is inside Costco, I have to spend 15-30 minutes on the phone asking them to check. The problem with the app, is the reason I’ve dropped membership at Costco several times. I’m only a member now, because a family member is sharing their membership. In a lot of categories Costco has better quality store brand name products, but the frustration of planning my shopping list, and getting there just to find out they don’t have it in stock, just doesn’t make it worth it at times..Nessay720Version: 7.1.1

No featuresSo I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. Costco doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at Costco waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area..Woogie1111Version: 4.3.1

Online purchasing is so bad --it is ridiculousI love costco but the online store is ridiculous! I couldn't add to my cart since update -- some sheets that I like finally came in, tried to add to my cart, it brings up a number pad, I click 1, then "add to cart" & it goes non functional. I tried to place this order via iphone, ipad and computer via their app & browser, and in the end, I could not purchase anything. Costco, your store is great but please hire some programmers that have worked in this century. I have tried to find these items while in the store last time I was grocery shopping, but they were not available & like most people, I use online purchasing to get what I want without driving store to store (since your app has no idea whats in stock in stores is like shopping in the dark ages). Costco - please fix your app & website - your programmers have created the most non functional horrible app & website in the WORLD!.Prettyinpink9999Version: 5.4

Has you going in circles - fix the app or stop relying on Costco!Recently signed up for a Costco membership in person. I wasn’t sure about a few things but they set up my account a certain way saying if I changed my mind or had to change the info that I could easily do that on the app and wouldn’t have to come back. Well I did have to change some of it, and when I tried to on the app it just told me to go see an representative in person to make any changes. I was only trying to change my membership level and my account’s address - 2 pretty straightforward actions. So I went back to my Costco and they told me I could of done it on the app, I explained what happened. They were able to change my membership level there but somehow said they couldn’t update my address because ‘I had to do it myself,’ aka on the app or online, even though they were able to put my address in for me when I signed up..Erinz10Version: 6.2

Service badI been with membership along time. I came to store buying milk for my daughter. They sold in store, so I came home go online to buy 3boxs milk. And then delivered to me 2boxs milk and other item . I was nice to bring other return in store but reception said No return, No money back and she gave me phone number customer service to resolve this. At the first calling , I talked about this bla bla.. they said updates my item will be return milk back. I waited over a week (not see delivered). At the second time, the calling same and they said delivered will be come in this week. I waited over a week ( not see delivered). At the third calling, I talked again abt this. They said maybe I return item so store return money back already! OMG WHat?? What’s going on.... it look like my fault. I still your email sent to me 3milk boxs not other item. That’s your fault not me! When I bought your products, you delivered faster in 3days. Now it’s your mistake to take long delivered 3weeks already. I still waiting.Angella GuongVersion: 5.2.1

Basic functions are painfully brokenI know Costco is t focused on online commerce, which is what this app exists for, but certain things are so broken it’s frustrating to use. First, credit where credit is due: searching for an item and purchasing said item works as expected. Yay. Searching purchase history for a specific item doesn’t exist and I’ll opine that it’s a really important feature to have. If I need to return something, or if I want to buy something again, or I wonder when I bought something, or how much I paid, etc, are all reasons I find myself searching my purchase history. But in this terrible app I have to open each purchase and look through it. Then once a purchase is made you’ll get emails asking to leave a review, and this one is particularly irritating: to leave a review you go through the basic fields you’d expect, but then at the bottom you’re asked for your member ID number AND order number. Using the app to leave a review should know these details, but no, it makes you find that info in other sections of the app and just like that you’ve lost the review you just typed. Lack of emphasis on online retail is no excuse for broken and frustrating user experience in an app. The executive(s) and product team responsible for this app and it’s user experience need to be purged and flushed..JP_SykesVersion: 7.4.1

App is TERRIBLE!This is one of the worst apps I’ve ever used! I tried to add my card to the app following the steps I received in my bill. When you click on the card icon it takes you to a login page. Instructions said login with your current login info or create an account if new. I tried to login with my current login info, however my current login name is not my email, its just a word. Now I’ve had this login forever but now this app demands an email to login! So I tried my email with my current password and not only did it say my email’s wrong it keeps going in circles refreshing the page and won’t stop til you exit the app. I tried creating a new account but of course it said that email already exists!! I tried several times and the same thing kept happening! How can I login with my current password and login name and then have it want an email address which is not what my login name is?!!?.ҳʂ℘ąɬƈɧɛཞVersion: 7.0.0

New update is awful!I don’t know why they decided to do this but the new update made it so that there is only one image of a product to view which is very blurry and no longer has the option to zoom in on the image. This will only make shoppers even more unsure about a product. If they wanted to fix something, they could’ve change the review section. People need to be able to post pictures in their reviews as they are so much more helpful than just here say. I’ve seen reviews that aren’t even considered helpful and I’ve seen reviews that are totally just nit picking about unimportant things. Pictures help a shopper make a more informed decision when they can see what it looks like in real life and after daily use. There is clearly much to be said about this app. I still love most products I’ve come across, this is mostly about the app..Lalanie23Version: 5.5.1

HORRIBLE APPCOST WHY ARE YOU STUCK IN 2012??? Facial automatically changes the login to my wife’s…and since you will ONLY LET HER ID BE ON ONE PHONE I CANT USE FACIAL ID TO LOGIN TO THE APP! - Why in the He!! can the card only be on one device forcing us to have our own logins!! Just give us a family login with both cards so we can share purchase histories and your employees can verify that the right person is at the store - I have to cover my camera real fast before it recognizes my face and manually enter my own password to prevent an automatic sign in. - No other subscription other than costco requires to authorized users in the same household to use their own email and password to access their joint account. - This app honestly makes me hate costco so much - How about you just let me stay logged in on my own cell phone?? Are you’d scared someone might still my phone, break the apple encryption and buy something from you without a membership card of their own???? - Also, logging in shouldn’t kick me back to the home screen making me go back through all of your overly complex menus to refund the item I wanted to check pricing on! Now if we were being super avant guard…you’d let me see “in store pricing” not just online pricing for items. (I get that pricing is different between stores but based off my zip this is definitely possible!).Byu-studentVersion: 6.1

Costco ConnectionThree months later and the online Costco Connection still doesn’t show all pages. I won’t be renewing my membership. Costco discontinued the app for the Costco Connection magazine a year or two ago. Then in May 2022 Costco started posting the magazine online without ads and noting that you’re working on getting back the ads. How many people know that the magazine contains sale items not listed in the monthly flyer? Nine months later and the magazine still doesn’t have the ads. It’s a PDF that you’re posting but you’re incapable of scanning the print version in its entirety? If you’re an executive member at $120 it’s mailed to you. Otherwise you have to pick it up in the warehouse, but with varying sales dates you’ll have to make multiple return trips to the warehouse. Is that the scam Costco… letting only the higher priced membership know everything that’s on sale?.KOhioVersion: 7.3

Totally ridiculousI have been unable to log into the app since renewing my membership since November. I’ve deleted and reinstalled the app and I still receive an error message. When accessing my account, the page is outlined in red, with a message that states that my membership has expired. There is a renew button which just refreshes back to the same error message page. My membership was renewed at the time of expiration btw. When I attempt to sign-in, the login page is displayed and I enter my info, and again the page just refreshes back to the login page. This is unacceptable and totally ridiculous. Why even have an app that literally does nothing as it is. You can’t check local club pricing, or shop and pickup. There is an upcharge and delivery fee for items that you can see and order online. Meanwhile one has to call the club and bug the employees there just to find an item price or confirm if an item is in stock. Total mess..LITAPITA1Version: 4.10.1

UselessNever seen a store app that won’t tell you if the store has an item. Even a general search. If you’re looking for cheese dip, it pulls up a couple then says “item may be cheaper in a store” because it doesn’t know if they even have it. It’s basically an online order app. It’s a crap shoot when you go to Costco because you don’t know what’s there. Come on Costco, take a page from the Sam’s app. I can see what they have, how much, and if out of stock in can check another store. It stops the wasting of time going and it’s not there. We won’t even talk about the lack of scan and go. It’s 2021, not 2000. Let’s get that app fixed. Or is it like that to to make you go into the store? I’ll give Costco another try, but if I start wasting time I’ll let it expire and stay with Sam’s. I like to make a list when I drive 45 min to Knoxville so I don’t waste time. Can’t do that with Costco..Timo901Version: 5.5.1

Why so outdated?I’ve been using this app for years and I’m finally frustrated enough to review. Costco - please update your app in a manner on par w Sam’s Club or really just anywhere else! It’s impossible to back out of a category you’re browsing with mout it kicking you ALL the way back out to the main page where you then have to redo your search. It’s NOT user friendly at all. If anything I get frustrated and give up shopping on your site altogether. PLEASE fix this insanity. Update: PLEASE get your app in order. I just reviewed an item and I had to manually add my membership number (from a different screen) along with the purchase order number (from yet another screen) just to SUBMIT an item review! This is ridiculous. When I’m logged in, you should automatically attach my member number if you need it. Still having the same issues as before too..ShandawnVersion: 4.4

App needs work and improvementDuring the COVID-19 pandemic. I decided to use the app to get the products that I normally buy. Figured I would do my part and it would be better to social distance either by having items delivered or maybe having them picked up in the store but I never got to the checkout. Because I could not find the products that I normally buy for instants I typed in checking and got three products that I would never buy. The app forced me to go into the store because I couldn’t find the products online that I would normally buy could not find any products I normally buy. The app needs to show all products in the store and not just what’s on special. Search and other features need tons of improvement products on the app all need to be there if you can buy it in the store it needs to be on the app. During the COVID-19 pandemic this was the worst online shopping experience I ever had.Spenc77Version: 4.5

Oddly terribleI'm a huge Costco fan but this app is just not up to par for their typical level of service. Won't open properly, can't find products I know they have, constantly needing to be closed and restarted, etc. I'm not sure why such a forward thinking company would seemingly refuse to put money into their online purchasing and app. I was gifted a Sam's membership so have both and I shop at Sam's 95% of the time because they have curbside pickup. I prefer Costco, but can't turn down the time savings and convenience when I have 3 young kids. I was able to purchase my new refrigerator off Costco's website, but it was so annoying with shutting down and making me log back in, not locating my search etc that I was about ready to pay more at Home Depot just to be done with it..Blerg13Version: 6.8.2

Let customers control the quick access buttonsTerrible design taking away user control. I want to customize the buttons at the bottom to be quick access to feature I actually use! Hmm, maybe a list would be used by people shopping in your store, but no you changed the app to bury it in the menu. Instead I’m stuck with “card” and “warehouse” that have very little use. Hello? Warehouse? I know where my ****ing warehouse is already and don’t need a quick button to show me where it is! Ooo, digital membership card…um, had the world changed so much that people leave the house without their wallet? Last time I checked you are supposed to have your driver’s license with you when you drive, so maybe I don’t need to have quick access to a digital version of something in my wallet that I had to bring anyway! Stop screwing up your app..BortlockVersion: 5.5.1

The out of stock... scamSo here’s the scam. You want to by one particular item. But, you want the free shipping so you add a few more items that you don’t really need. You make the purchase. The first email says your order is received and you’re like, yes! I got the paper towels or toilet paper or cleaning wipes and few other things. And then, about an hour later - the second email comes and that item no longer available and your “order” is cancelled. But what they really mean is that item is cancelled but the rest of the order is still coming your way. You cannot cancel food items - I tried. So now you’ve got a hold on your form of payment for the amount of the entire order and eventually (forget the 2 day shipping) you get everything except what you really needed. How do you think you’d feel about this app after the third time? Do you need a large jar of cashews? I got three!.Yup yupyupVersion: 4.5

PrescriptionsAs far as prescriptions on the ap? It’s been really sucky for months. I have about 20 medicines in the “getting refilled” area when they aren’t. I’ve had to call in every medicine for more than 6 months because the only medicine on my account is in the “getting refilled” section. Even after I fill them, they still stay in “getting refilled” some are duplicates in “getting refilled” cuz you’ve put the prescription there for months and then again when I call it in for refill. So I’ve had to put in refills from the “expired” list or call them in. Even though on the “getting refilled” list shows 2/3 refills left. Get rid of the getting refilled section if it’s just going to list meds for months, so I can refill by tapping the prescription I want refilled. What’s the point of having an ap if all I have to do is call them in anyway?.Concerned for MountainsVersion: 7.0.0

Great Store … Exceptionally Poor App DesignIf all you want to do is look at Ads & pictures then you will really love the Costco app. But if you actually want to USE the app to search products this app will only serve to frustrate and cause you to grind your teeth. For example: searching the term “track lighting” will return a result of “Davenport 3-Piece Fabric Sectional with 2 Storage Chaise” Don’t even think about using the app to scan your items before having to wait in the extra long check-out lines. Nope. There is no such thing as curb side or even express check out that is integrates with the app. Nope. You cannot use the app to pay for Costco gas. Nope. You have no way of knowing how many products are in stock — if you need to purchase multiples of the same item. Nope. You can’t share a link as that MIGHT motivate someone to shop at Costco and they would NOT like that..Parabola101Version: 5.5.1

Apple wallet supportThe app is ok overall but it ABSOLUTELY needs apple wallet support. it’s dumb to have to open the app to show the card at the entrance and when paying! let’s go Costco, it’s been more than 2 years now, FIX THIS!!!.PhabrissVersion: 6.4.2

Costco US nothing elseApp is probably useful for any US members. But outside of that you may as well go to the website or the store. It asks for Zipcodes instead of postal codes and the option of having your card online doesn’t work. For the brand they’ve built this app has obviously seen minimal investment..Stoon KidVersion: 4.1.1

Membership card in Canada?Can we get the app to accept a postal code? Can’t get my membership linked as it will only take a zip code!.Sha449Version: 4.1

Worst app experience everIs just the website rendered inside an iOS app. Is really bad and poor. I have to login almost every single time I want to use the app, otherwise it won’t show the prices, this is probably because cookies aren’t accesible, IDK for sure. Anyway, I don’t recommend it at all, if you want something just go to their nearest warehouse, it’ll be better and faster. I’ll give it zero stars if I could..CarlosMarangeVersion: 4.10.1

Qr ScanCall to activate the new app QR SCAN CODE. Why a QR scan code instead of a standard bar code. Tried it today at costco, didn't work. No wallet . WHAt the....Guy--Version: 4.0.2

Digital membershipMy phone is set to Canada. Every time I download the app it’s Costco.com . Therefore I can’t get my digital membership. Work on it please..TwentyonepilotsfannnVersion: 4.2.1

Too much personal information demandsI don’t understand why for shopping at Costco, getting electronic receipts and having my membership card electronically I need to verify through verify.me and give Costco access to my bank account through my financial institution. This entails my personal information including bank account. This is ridiculous. I am not applying for a mortgage here nor do I feel that giving a retail outlet my bank account number is a reasonable ask simply to get the convenience of an App on my phone..KLD10Version: 5.8.2

Membership card to Apple wallet.Please add Apple wallet support for membership card and payment method..TKSX042Version: 5.5

UnsuccessfulI installed the app and tried to sign in. It informed me that I have to physically go to my warehouse to activate the app. I did that. My warehouse sent me an email with an activation link. After struggling with an endless loop of resetting my password, I phoned Costco tech-support and was told that the app does not work with iPhone because of Apple software updates. I have now uninstalled it..Games should not cheat!!Version: 4.9

Great store but bad appThe app should save the location once it's set. It asks about the location multiple times even during one use which is very annoying..SLP 86Version: 4.8

Stop asking for regionKeeps asking me for region every single search._machorroVersion: 4.8

Poor appC’est simplement l’intégration de leur site Web sous une application mobile. J’ai un problème persistant de langue entre mon téléphone (anglais) et mon compte Costco (français); impossibilité de faire une recherche qui fait du sens... Dommage, pas à la hauteur de l’expérience Costco habituelle....Blasko83Version: 4.6.1

Unable to loginThis app is not working for Canadian users.K&N TradersVersion: 7.4.1

Costco need to work on their appVery frustrated to sign into my costco account with this new update. I had to delete my app and reinstalled few times at warehouse so I could retrieve my orders for pricing. Costco need to invest little more money towards their app for the better customer experience..AnkitkumardVersion: 7.4.1

Login issuesConstantly have to delete and DL the app again as it fails to login and won’t go through the flow successfully until the app is deleted and installed again. Also, they should think of hiring a UX designer..Nana_choupVersion: 7.4.1

Unable to loginCan’t seem to log in. Won’t let me put my credentials in. Clicking on login throws an error..PseudobrainsVersion: 7.4.1

App issues from the startDownloaded this app just now, already see the same page loading multiple times, and the app keeps changing the screen brightness to maximum while viewing membership information. Better to use the online website, it doesn’t interfere with phone settings..Hnm2jdiVersion: 7.4.1

Cant log in, the basicsClic on log in, takes you back to log in screen.EnoughMagicianVersion: 7.4.1

Recent update a failureMost recent update doesn’t function well. Like others, can’t even sign in. Browser version works fine. Hope they fix soon..Resident20130806Version: 7.4.1

Not able to Sign inIt shows the below error message while I am trying to login. I checked with few of my other friends and they are also facing the same. We are unable to process your request. Please Sign In to try again..YanamadalaVersion: 7.4.1

Apple Wallet supportWill change rating once implemented.Tupac A. S.Version: 7.4.1

Useless appThe app was great at one point but now it doesn't stay signed in and doesn't allow you to sign in. Complete waste of an app and one of the few times Costco had disappointed..BlcknghtVersion: 7.4.1

Unable to sign inCant even log in to the app. To log in, it requires to delete and install the app again. This is so stupid and it’s been months the bug is still there..NavdeepgandhiVersion: 7.4.1

Asking for too much infoAll I want is digital version of membership card in case I leave my physical card in the car or at home..Nick is not nameVersion: 7.0.0

Digital membership card RESET issueFix this issue. Unable to reset or does anyone know how to reset the membership digital card. Transfer limit reset lol. It’s a joke..Rook2255Version: 7.0.0

Montant accumulé de la remiseImpossible d’avoir le montant a jours dans l’application mobile, il faut se brancher sur un ordinateur pour l’avoir…..Martin UKEVersion: 6.8.2

Use the website insteadThe app is very slow (like the website). The interface is not user friendly. There is little value in using it over the website. I am uninstalling it to prevent more frustration. To make our lives miserable, Costco hides some products from their catalog. Looking for fresh produce? It's not there but on "Instacart", wherever that is. Wait, so Costco is for dry food you ask? Not so fast! You will find chicken broth on there but not vegetable broth... why?.Sean45338733Version: 6.5

Very unstableIt’s been virtually unusable lately, it glitches & seems to be stuck in a loop where the main page constantly reloads. Please fix!.K4smithVersion: 6.4.2

Apple Wallet supportIt works fine, I like being able to access my past bills, but please include the membership card in Apple Wallet..LyanezcVersion: 6.4.2

Slow and bad UIAs mentioned in title, app is very slow and UI is not intuitive..ArunknewVersion: 6.3

Ça marche pasÇa fait plusieurs mois que le solde de remise ne fonctionne pas j’ai même écrit au service client et toujours rien.Fred VeileuxVersion: 6.2.1

Needs improvementsUggg, I can’t count the number of times I have been asked to enter my province and language preferences! why the heck!?? You obviously have that information and you store my preferred store because there it is at the top of the app, so why!!??? And why are the warehouse deals so difficult to view?? This app needs improvement.AjaxgrrrlVersion: 6.2

SECURITY RISK! Definitely a hacking attempt for identity theft!!!Makes you give your online banking password and other confidential information in order to sign into the app.Cooper987654321Version: 5.7.1

Tv not as advertisedCostco is selling, Samsung 65-in. Smart 4K HDR TV UN65TU7000 where google assistant should be included as per the site description but it is not in tv when delivered. So dont buy this if this feature is needed. Costco offers 100 dollar discount for not having this feature.Gets boredVersion: 5.6.1

Apple Wallet supportPlease add apple wallet support Thx.AerolliteVersion: 5.6.1

Apple walletPlease give us apple wallet and you get 5 star.Canadaguy1982Version: 5.6.1

You need to add Apple Wallet supportApp would be useful if the card could be added to Apple Wallet..JMCollinsonVersion: 5.5.1

Check out is horribleI have things in my cart but it won’t let me check out - horrible app don’t waste your time -.NickbiVersion: 5.0

Easily the most awful app out thereI can’t believe I’m using something so under-developed in 2021.SungxpVersion: 5.0

Totally useless.I’m an executive member. Log into app, but then I have to go to warehouse, stand in line in customer service to verify my digital membership????? Is this for real. In time of covid too. You know my password and membership are valid and ask for me to still go to service counter..TM450Version: 4.9

SucksEvery time I open it, I have to change the province and language. I set it to always allow my location and this doesn’t make a difference. Poorly made junk app.CravenabeerVersion: 4.7

UselessEven went in personally to customer service to verify membership. Waste of time. Delete this useless app..BoigcdstbVersion: 4.2.1

No Canada supportNeeds update for Apple wallet and canada support. Kinda useless.DhmumfoVersion: 4.2.1

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