Costco Customer ServiceCostco Wholesale Corporation

Costco Customer Service

  1. Costco Customer Service
  2. Costco App Comments & Reviews (2024)
  3. Costco iPhone Images
  4. Costco iPad Images

It's easy to save time and money while on the go, with the Costco Mobile App! We've improved our mobile app, to make it easier for members to access the incredible values found only at Costco.

DIGITAL MEMBERSHIP CARD: Access your membership card from the home page of the app. Use your membership card to enter the warehouse and at checkout.

SHOP: Browse Costco.com’s unique and expanded selection, which offers thousands of items not found at your local warehouse. Enjoy having items delivered straight to your door!

SAVINGS: Conveniently receive the latest Warehouse Savings right on your own device.

GAS PRICES: Just tap the locator pin on the map to view current gas prices.

PHOTOS: Order metal prints, acrylic prints or photo mugs directly from the app. Have them delivered to your door or pick them up at select Costco locations.

SPECIAL EVENTS: View the Special Events happening at your local Costco and set reminders for upcoming events.

PHARMACY: Order prescription refills & check status on prescriptions. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy.

TRAVEL: Shop Costco Travel for great deals on vacation packages, hotels, cruises, rental cars, theme parks and more!

BUSINESS CENTER: Stock up on everything from Restaurant Supplies to Office Essentials, and keep your business running smoothly and efficiently.

SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco.

WAREHOUSE INFO: See details about your nearest Costco warehouse, including regular and holiday hours, services provided, driving directions and gas prices.

FEEDBACK: Visit our app feedback page and help provide important feedback for Costco, because your opinion matters!

Costco App Comments & Reviews

Costco Positive Reviews

Arshad JafriI hope this message finds you well. I am a dedicated and enthusiastic customer of your esteemed retail chain and have greatly benefited from the convenience and quality of your products and services. I wanted to take a moment to offer my feedback regarding the auto buy program, with the sincere intention of enhancing the overall user experience. Firstly, I would like to commend your efforts in providing a seamless online shopping platform. The ease of navigating through your website and the efficiency of the auto buy program have undoubtedly made purchasing from Costco a breeze. However, I believe there is room for improvement to further streamline this process and offer an even more professional app experience. Furthermore, I would like to emphasize the importance of maintaining a user-friendly interface. A clear and intuitive layout, coupled with easily accessible features, would greatly contribute to a more professional app experience. Simple improvements such as optimizing the search function, refining filters, and enhancing product categorization would go a long way in enhancing customer satisfaction. As a loyal customer, I have complete faith in the ability of Costco to consistently deliver exceptional service. I truly believe that by implementing these suggested improvements, you will not only solidify your position as a leading retailer but also exceed the expectations of your valued customers. Happy Holiday. AJ.Version: 7.6.9

App needs work1) love the store and merchandise 2) dislike the app. Why can't something as simple as looking at items available storewide not be done without directing you to either search in instacart or two day delivery or search the main part of the app? It's even worse when you have to switch from one to another as you check for multiple items. Would be nice to just have one universal search feature to add items to a shopping list or to the cart and if you check out, the app could indicate the type of delivery, pickup, instacart or otherwise and any applicable fees. Also it's kind of silly one can't have the app on one's phone and tablet without the app asking if you want to transfer your membership to one device or the other. Sometimes I just want to look at items available without being sent to different sections of the app based on the type of delivery. Also, while other retailers may be different as to shipping costs, it's hard to understand why many items are more expensive merely for ordering on the app. I've seen some vitamins or supplements marked 4-5 dollars more before shipping charges are added. I understand the shipping charges but not the increase in the base item cost..Version: 8.0.1

Costco, please hire more backend/front end engineers so your app works as expected. You can do this!So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to..Version: 4.9

A Shopping Experience Probably More Organised Than The Brick & Mortar Store Itself!Honestly speaking, I would naturally think that the title would certainly need to hold true if one of the world’s most highly-regarded warehouses club memberships retailer had a mobile app to supplement membership shopping experience. Thankfully, it all holds true in the Costco app! The app puts more power to the member when fully set up with their Costco online account. Although it is mostly an app that encapsulates the mobile website, it certainly helps simplify navigation of the Costco website. It is clean and easy to navigate. Shopping on this is sometimes easier than going to the storewhen everything from the category of things you want to buy to the transparency of savings, whether you judge it as really good savings or not versus your annual membership dues, is right there in front of you. It is certainly a complement and a must-install for any Costco member!.Version: 7.7.1

Pretty Good, But Could Be BetterOverall this is a decent app. No need to have your membership card with you anymore. You can create a shopping list and it’ll tell you if any items are on sale. If I were to fix just one thing, I would have the home page icons customizable so I can put the shopping list there. As it is, you have to go through 4 steps to reach your shopping list (hands down the most important feature of the app). For some reason they felt having a list of all the stores in your area was more important. I go to (at most) 3 Costcos and I know where they are. On the rare occasion that I need to search for a different one I just Google it. That icon can be buried where the shopping list is and they can put the shopping list on the Home Screen. Overall, though, the app is decent..Version: 6.8

Costco IS NOT Sam’s Club!!!!First of all, Costco IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something Costco as a company cares about a lot. I support Costco more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, the app needs a lot of updates, but the true reason for the app is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use the app in the store. Have issues setting it up? Go to the membership desk and ask for help. The app is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!.Version: 4.1

Kirkland dog biscuits - new sizeThey were extremely hard for my little Maltese dog and thought that they may not bake evenly in the oven and or that the oven temperature is a little too high? Only a few weren't that bad and some she would not eat at all. Could I have gotten a stale box? I thought that I would postpone buying them for a little while to see if changes are in a new box. If this bad again, I won't be buying them for her any more. In the meantime, I did buy the large 40# bag of Kirkland Mature dog food and I thought that she would love this kibble because it is chicken, rice and egg but she doesn't like it at all. I wonder what chicken body parts are used like maybe:. liver, heart, veins and or other gross body parts. Yuk!!! One night she did eat her bowlful and that has really turned her against it totally. Now she won't touch any if it so I am making food for her. I am so sadly and disappointed because she loves your bones and I thought that the smaller size would be nice for her. Your old larger size also had some that I could not break in hg slf and she couldn't either so they went into the trash. Thank you very much for listening to me. Feeding her is a growing problem for me now again with the loss of her eating the new size biscuits..Version: 7.2.1

A Bug in the Shopping List?I’ve been trying to report a bug in the Costco app, but I’m not really sure how to get it to the right people. I’ve been using your app since it was released, especially the Shopping List tool. The top portion of the list has the items I want to purchase, and then when you check them off, they go to the bottom (already purchased) part of the list with a checkmark next to them. In earlier versions of the app, I could click on an “already purchased” item, and it would go back up to the wish list at the top. BUT, more recently, when you click on an already purchased item, it moves to the very bottom of the already purchased list, and you have to click on it AGAIN to move it to the wish list at the top. It’s a minor difference, but very annoying, and it adds an unnecessary, time-consuming step..Version: 7.6.9

Improvements neededRecent changes to the app have complicated navigation. Features, such as Lists, have been imbedded under tabs which are not intuitive and difficult to access easily. On two occasions I have submitted a request for a correction which have gone unanswered or acted upon so I’ll share it here again. In your Lists feature, I don’t delete items because I regularly buy the same items, like most people I suspect. Before recent changes, going back a year I believe, clicking on a checked item automatically brought it back to the ‘active’ list whereas now, it moves the item to the bottom of the checked list and you have to click on it again at the bottom of the list to move it to the active list. If history is any indication, I suspect this third request for a correction will go unanswered again but hopefully you’ll prove me wrong and fix this problem in an upcoming release!.Version: 7.6.9

Please add Apple Wallet supportApp is decent and has various nice features, but is missing one key feature: Apple Wallet support. Every other major store or restaurant that’s thinking ahead has this feature. Please consider adding this feature. It would improve the overall digital and physical experience. We’re moving to a digital future and ir would be nice to have all our cards in one location. If you’re fearful people won’t use the Costco app as much, they still will still use it for shopping, viewing their order information, etc. It won’t hurt your brand, it’ll in fact make you look better, especially to your younger customers. Even your competitor Sam’s Club supports Apple Wallet..Version: 7.0.0

App is great except for the colors don’t changeI love shopping for things on the Costco app except for one big reason… When you’re looking at things that come in different colors, let’s say a shirt for this example, and you click on the different colors offered, they don’t change on the app. It just shows the first color & won’t change. So then you have to go to your computer to look at the item there to see the other colors offered. I’ve found that the color buttons work a little better on the iPad app but not consistently. They rarely work on the iPhone app so it’s very frustrating because I’m not always near my computer when I’m trying to shop on the app and then forget to look again when I do get home & can use my computer. It would be a much better shopping experience if I could actually see the different colors of the items that are being offered!.Version: 7.2.1

Recent few updates to COstco app drives me crazyI’ve been a Costco member since 2016 and I really enjoy the innovation it brings, prices, goods, customer service and many more. It has some difficulty with the Costco card, they started enforcing the card ownership as it seems Costco is losing a lot o money on that. So, since last month I am not able to use my app on the phone as it crashes their system and it takes at least 5 minutes to call for the manager to fix the error. Now it is even more - I am not able to use Costco app on my tablet to see the prices - it says something like “do you want to transfer Costco card ownership to this device?”. Are you kidding me? Costco - if you need a new Head of Product/Head of Engineering - just let me know I will be happy to discuss it. But I can’t stand with this….Version: 7.6.1

I love Costco but not the appLove, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were..Version: 6.3

Pharmacy needs improvementLove Costco, it’s products and app generally speaking and all these aspects deserve a solid 5 stars review. The reason I only gave a 4 starts review is in my opinion the pharmacy section needs quite a bit of improvement. 1) quite often I have to call and waist the pharmacist’s precious time for the simple reason that when refilling a prescription one cannot do an attachment or a memo and leave a note to the pharmacy. An examples: “making sure it’s a 90 day supply filled not 30.” “Another example would be please run it through good rx or Costco price as it’s cheaper than my insurance “ 2) it would be convenient in one’s account to be able to access and attach secondary insurance or coupons like good rx or other. A lot of time is wasted for the pharmacy to then have to rebook when we customers pick it up. And often it’s going to be when they are already busy. 3) sometime the app glitches and an prescription stays as being refilled. One has been stuck for me for 9 months now. One should be able to click on it and leave a message or archive it or cancel the request. Thanks for the time and the consideration on these possibilities of improvement..Version: 7.1.2

Can't make a shopping list for my local warehouse in this appI don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars..Version: 6.7.1

Needs improvementI've used the app since it first appeared in the App Store so I will say it used to be very good but lately it seems to have a reoccurring bug. The main issue I have experienced is the Costco app will log me completely out as I am about to enter the store and present my digital card to the door greeter, which is very annoying it has happened many times. Just two weeks ago I was entering the store and it happened again but strangely I was logged in at my home and didn't log myself out but as I approached the store I found it had logged me out once again. Another issue is the layout it is less straightforward than before and is very cluttered with unnecessary ads to sales items a simple sales tab would suffice on the home page, less is more. Hopefully this will be fixed..Version: 7.5.2

Log inThe app says Costco.com but Canada uses Costco.ca. Must be why I can’t log into the app using my ID & PW. I was hoping to add my membership card. Tried setting the postal code for the store I use, but it only takes zip codes. Better get this app revamped for north of the border..Version: 4.1.1

Changing to Costco.ca just go to warehouses and select your regionNo need to buy bash the app just go to warehouse and set your location to Canada Default is USA lol trump land.Version: 4.3.2

Apple Wallet SupportPlease enable Apple Wallet support for the Costco membership card..Version: 4.0.2

Digital membership card RESET issueFix this issue. Unable to reset or does anyone know how to reset the membership digital card. Transfer limit reset lol. It’s a joke..Version: 7.0.0

Stop asking for regionKeeps asking me for region every single search.Version: 4.8

Good app, limited product selectionApp is user friendly however, not all products in store can be found online..Version: 7.7.3

Costco appLove the app, but make the digital cc useable at the gas pumps.Version: 7.7.3

Latest updatesYou seem to have removed the listing of purchase receipts? This feature was very helpful for doing returns. Please put it back it the app..Version: 7.7.3

Can’t log inGreat app, but unable to login..Version: 7.4.1

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Costco iPhone Images
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Costco iPad Images
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