Budget – Car Rental Customer Service

Budget – Car Rental Positive Reviews

Multiple credit cards difficult to add to profileI rent frequently for work and therefore have my corporate AMEX attached to my profile. I just went to rent for personal use. There was no way in the app or on the website to add a secondary card. Many modern web and app experiences allow a user to have multiple cards and then when starting a reservation they are promoted if they are booking for personal or business and then default to this card. I had to call customer service and have them manually add my personal card. When I gave my personal card they wouldn’t take it becomes it’s attached to my husbands budget profile so I had to give a different card than the first which is our main one. We are making it under me bc I am the one picking up the car..Eileenk29Version: 6.4

Ordinary Prices, Accommodating and Friendly StaffThe Budget people have been nice and accommodating. I usually get a free upgrade (e.g. Volvo XC 90, Chrysler 300) because they are out of midsize . One time we arrived in Minneapolis with no airport reservation because every rental company was already sold out. Rather than go downtown, where we already had a Budget reservation, we pretended we thought the reservation was at the airport. The staff scoured their facility and found a Mustang GT convertible that needed cleaning inside and out. Twenty minutes later we drove away in a virtually brand new hotrod, looking as good as when it left the factory. We payed $250 all in for the day we had it, but we were very happy to not have to go downtown with our luggage. Don’t get me wrong. I would use any airport located company to save $10 per day. However, I enrolled in “Budget Fast Track” and have not found better prices on midsize cars since..Samdon12Version: 6.1

Not bad.I totally agree with the review left by Reihau. Ditto that. But what I really like about Budget Rental. THEY ANSWER THE PHONE. If your having problems with there app. YOU CAN CALL. YEAH! I usually drive back and forth from RI to FL. About 3 times a year. And it’s hard to get that on a app. The app doesn’t like dropping off in a different location lever mind another state. Try calling other car rental companies. No way have I been able to get anyone to answer there phone. And there apps will not do state to state. But google Budget. And bam. They answer the phone and always get me a car rental. Thank you so much Budget. The only reason for 4 stars. Because of the state to state. No other reason. They are the best imo. Because THEY ANSWER THE PHONE..Not tonight.Version: 9.7

I’ve been with Budget rental car for yearsThe App is very helpful yet the service itself has declined terribly. Aside for the additional coupons that have been sent out to my house after my recent rentals it’s been sweet and sorrow. My last two rentals were dirty (with other peoples belongings and trash left in the vehicle) after I was told it was clean. It’s just sad to see customer care decline after years of a loyalty business relationship. I have stuck with Budget (enjoying Fastbreak) and it’s really bad when a group of employees and bad customers take a system and run it down until things are created that inconvenience both the organization and consumers..MrsBritesideVersion: 6.1

Average appThe only reason to rent with Budget are the decent prices and FastBreak. The app woks fine but functionality is limited. Where is the option to extend an existing rental? Why can’t I store more than 1 credit card on my account? The option to have a guaranteed make/model (especially with fastbreak) would be great for customers who want a guarantee of what they’ll be driving. If more functionality is added to the app, customers will be spared having to call the lackluster call center, where calls for even simple things rarely take less than 30 minutes and result in frustration. It would be in the company’s best interest to allow the app to do more so that call centers are not so bogged down..A120Version: 6.6

Keisha is the GREATEST!I travel to Oakland, CA (airport) nearly every week. I have made friends with Keisha who works at Budget at the airport. Traveling can be difficult sometimes- leaving family, delayed flights, tired bodies- but seeing Keisha each visit makes me feel joyful! It’s feels like she looks out for me and when she sees me coming, she greets me with her wonderful smile! The car she supplies is always in perfect condition and my “fast track” makes my check out so smooth! Keisha is the type of person you’d dream of buying a trip and surprising her with it because you appreciate her so much! Someday I will! (when I win the lottery). Thank you Keisha!!!.CindyWexVersion: 6.4

Easy To UseVery simple and easy to use. The only glitch was trying to find out what credit card I had listed in my account. After I went through all the steps of the reservation, I wanted to check which credit card I had listed in my account before I pressed the reserve button but couldn’t figure out a way to access my account so I had to cancel the process, go back to the home page, check my account and restart the reservation process. But I was able to find all my account info easily, I re-did my reservation and everything worked out fine..Hi surferVersion: 6.3

Current rental Missing. App need Update to show real-time infoCurrent rental Missing. App need Update to show real-time info. IIApp dies not show current rental details, like when I picked ip the car and when it is due back; nir does it show the picture of the car I have. Details ONLY shows the make and model of car with old - not updated rental info. That is the same info from the email. So if I get pulled iver by the police I would have no way if sshowing I dod not steal this car because as a FastBreak I have mo paper contrace, so I have nothing , nonproof of rental, no proof of insurance, This is a problem that Budget IT needs to fix ASSP. This is.TrineyGurlVersion: 8.1

Clunky AppThe app is functional- but clunky. The mechanism for setting times and dates is awkward and seems to change the start time and end time of the rental at its own whim. Also if you select a time and date at which time the location is not open, there is no readily available information as to when the location is open. It took between 5 and 10 tries with the spinning wheels before my reservation was finally set!.Texas Bob 12Version: 9.2

Not always the least expensiveThe cars don’t have the cleanest glass so bring something to wipe the windows with. I have experienced this with just about every single budget rental. I’ve had in different states. I guess they don’t do windows, lol! But they are always great cars with lots of useful optional equipment and always pretty much brand new cars and trucks. Tried cheaper rentals but always went back to budget. They even blow away their sister company Avis..No Filter, Simply The FactsVersion: 9.9

Modern day easy to useThe app makes things quick and to the point. From initial questions of where your picking up to. Payments and completion. Everything you need in one place. Every time i had used the check in app. It made clearing the lines at the counter quick and easy, all i had to do was verify whom i was and pick up the keys. I would suggest this to anyone. I would have given 5 stars but the app can be buggy at times, when trying to log in..Rumor millVersion: 9.7

Couldn’t be any easier!!My company has rented from Budget for the past three years. I have rented both for business and leisure, as have other employees. We have used other companies but have found that none have come close to the professionalism, the inventory and satellite locations that Budget has. But the best aspect that we enjoy about budget rental are their rates. No one comes close!! Compare and you will find the same to be true..N E Equine DentalVersion: 6.1

App has potential for improvementI appreciate Budget’s competitive prices and good customer service. However, in the app, I had to enter all the credit card information 4 times and there was no way to edit it once I added my card. I would also appreciate it if it auto saved dates and times of trip searches. The app definitely serves its purpose, but the desktop booking interface is still more user friendly..Jasmine WindsongVersion: 7.4

Example of bad app!Could not recover password, glitchy, registering not straight forward and painfull.Lucs2856Version: 9.2

Current reservationCurrent reservation tab - Can you change to show reservation details such as the reservation dates and times..RJH192Version: 8.3

Difficult to set date rangeWas difficult on my iphone to get the date range to input- my dates were over month end and changing months was difficult and kept defaulting to the start date..TufftofindanicknameVersion: 8.9

Quick and better price than all discountsWow.448tireVersion: 8.8

Bug when trying to payApp seems good overall, but I ran into a bug at the last step when I tried to pay for the reservation. I had to completely start over and then it worked..MtlKatiaaaaVersion: 8.7

Awesome!!Awesome.Boul1579Version: 7.2

Unidentifyed chargeI do not recognized the payment of $2.15 to my credit card.Leopard840922Version: 6.5

Great AppWorks well.PowPowNastyVersion: 6.4

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 15.3

Budget – Car Rental Negative Reviews

Trip is for kidsIf could give a zero rating I would. I prepaid for a car rental with this company for my quick trip to NY and thought that all was well. When I got to the airport location and went to pickup the car then they are telling me that I need a credit card so that they can hold a total of $250. I had one credit card on me at the time that didn’t have enough funds in it to cover cover the charges, my debit card that I use all the time had way more than enough to cover the charges they wanted to hold. Instead of using the debit card because the credit card didn’t have enough cash in it they straight out said that they can’t give me the vehicle, leaving me stranded at JFK airport. When I asked about a refund for the the car I had prepaid for I was told to call customer care and I would be refunded so I did. It’s been days now and I still can’t get back my money from this company. I will never be renting from them again and I will strongly encourage everyone to please be careful with them when renting a car especially when paying in advance. Ohh! and the other thing, they also run your credit which means that your credit score will take a hit, they had run my twice so I got a double hit on my score. What a price to pay and still no vehicle and was left stranded. DO NOT RENT FROM THIS COMPANY you’ve been warned..SOS MagazineVersion: 7.2

Dallas airport -DFWI pre-paid , I was on time. But unfortunately my car was not , the facility itself wasn’t . They had a long line with a wait time of 2-3hours. I was lucky to get to the front of the line in 1hr 45 minutes And had to wait another 30 minutes for my car, while they kept trying to upsell me to a more expensive car that was ready. That is not my problem. I called Budget for compensation all I kept getting were people telling me I had to pay a cancellation fee if I cancelled my reservation. I did not want to pay anything additional, we all have budgets we are managing and there’s a reason I didn’t get a larger more expensive car, so don’t try to upsell me. I was not able to make my business meeting and there was nothing I could do nothing budget would do and all I was told was do you see the line? Obviously I do I was in it! I had higher expectations with budget which is why I am a returning customer but this time around it cost me money and a meeting that had to be re-scheduled. You budget in texas have had this running problem for almost Two years if not more! I had the same experience in Houston texas ! It’s ridiculous and a disservice to your customers..MCvelazquezVersion: 9.4

Hidden Fees and Double ChargesBudget is by far the worst rental car company available. They will ask you to submit the deposit for your entire trip/contract upfront but then ask you to do your contract all over at the rental facility. They will then add optional charges and update the contract telling you that your original credit card used to book the reservation is needed again to receive the car. They will tell you not to worry, this is a deposit and you will get your money back. This is FALSE, they have updated your pre-agreed contract with bogus optional charges, they will then ask you to sign to approve receiving the car on the credit card kiosk screen. Do not do this. Do not use Budget. They will at the end of your contract then refuse to remove the deposit because the optional charges were "agreed" to when you received the vehicle. Regardless of the original booking agreement. They will charge you to put gas in your rental even if you return it full. BUDGET IS A SCAM AND APPEARS CHEAPER BECAUSE OF FALSE ADVERTISING AND DUPLICATE CHARGES ADDED AFTER THE ORIGINAL BOOKING AGREEMENT..Bi[ce]shVersion: 8.1

Absolutely worst service I have ever experiencedDO NOT EVEN ATTEMPT TO USE BUDGET, (or Avis, they’re owned by the same people) THERES A REASON THEYRE CHEAP, BECAUSE THEY SWINDLE YOU OUT OF YOUR MONEY Absolutely atrocious. I PREPAID for a vehicle online to have transportation at 11am to get to Orlando by 3pm this location calls me at 10am (for the record, they open at 8am) to tell me the don’t have a SINGLE vehicle available for me to pick up today, nor do ANY of their locations. Wasted 4 hours of my day researching car rental companies to end up using budget, Not only did they not give me a vehicle or transfer me to a nearby location, THEY SAID THE MANAGER WAS DRIVING AROUND LOOKING FOR A VEHICLE. What was he gonna do? Tow the car back to their location for me??? They don’t know about phones...? Worst service and company I have ever dealt with in my life, save yourself a headache, use enterprise, hertz, or walk for God’s sake, ANYTHING BUT BUDGET. Not to mention they said “their systems aren’t in correlation with their app.” Well I used their website too, and I was able to proceed to checkout though they had NOTHING available. Just save yourself time, and a headache.RabdossVersion: 6.4

Fraud/theft alertI will never use this rental company or anything associated with them. I booked online, prepaid then extended my original rental online and again prepaid online through Budget both times with my bank debit card. I then go in person to pick up the rental, they used my Capital One credit card to put the deposit hold on, everything was good until the extension that I booked online, called the store in Round Rock, spoke to the rep, he updated my rental agreement, or so he was supposed, come to find out he didn’t. I get threats by text, by phone and more saying I’ve basically stolen the vehicle, they then put out a search and much more, charge me $500 for repo and a total of 1300 plus on top of what I prepaid. They claim they didn’t get the prepaid, the rep didn’t do his job and now this is about to be taken to the news because they refuse to use their brains or do any work and actually look at all the proof I send them so I’ll let the news put them on blast and see if they come to their senses. DO NOT RENT FROM THEM.17keke!!Version: 10.1

DIRTY, DEFECTIVE CAR - NO OTHER OPTIONSFebruary-March 2021: reserved rental car in October, the price was high but needed to be sure a car was available for our family vacation. Picked up the car after a lengthy delay (even though I have been in the perfected customer rating); waited over 45 m invites. Car was dirty, smelly..had been smoked in, windows so dirty I had to clean them to drive out of parking. Gas tank was NOT filled. When I talked to the agent about these things, I got a “that’s all there is...take it or leave it”. What a crappy attitude. Called customer service that afternoon and was told I could get another car...if one was available - and they had no idea did if one would be available - ....and only after I’d paid a towing company to take my defective car back to the airport. Of course...we were over 2 hours from the airport...so this option was not available. OVERALL - do not rent from Budget...do not expect any services and a crappy car if you do even get one....basically...stay away!.Bob044Version: 7.2

One star service 0 star ratingIf I could give 0 stars I would I started on a good note with this company but am ending on a terrible note . I had to make a reservation for a car which I did the lady on the phone “budget employee” was having difficulty she says processing the reservation at the end , she gave me a fake fast break # and I called my credit card company this “employee” charged my card not 1 not 2 times but 7 times that’s right 7 authorizations on my card . So I call to complain and get it fixed escalate to a supervisor, who promises I have a reservation and will pay with the prepaid amount well it takes 10- 30 days to get your money or credit back on your card says my credit card company now I’m stuck with a flight and no rental car and a maxed out card Thank you Budget for screwing up the impossible! Stay away from this company I’m posting this on social media and blasting on all my platforms Budget did me dirty.Trapper1515Version: 8.3

Very bad experienceAwful experience. I've rented a car through Budget three tines so far. That happened to be in Canada. They always ask for a physical credit card to be presented (?). I asked them: can I use my account through the mobile app to book the car and pay? They said "no". That's fine. I called to make a reservation over phone 4 days ago in a manner to plan my business trip tomorrow morning. When I come to pay my card was declined by having only 300$ instead of $500. My car reservation was $100 total. ???... I asked also:can I use the card on my Budget mobipe app to pay the deposit? The answer was: No. So now I have to figure out another way to plan my trip and get in trouble from work as paying my card takes some time. I mean if they at least told me that they need $500 deposit for a reservation I would have planned it. My advice: Do not go there!!! The worse car rental place I've dealt with.RikicanitaVersion: 9.3

Fraudulent or incompetent, not sure whichBooked a car for one day for $50. Returned the car at the time and place stated on my booking. A few days later my credit card was overcharged by $300, with no explanation. I called to find out why, and they claimed I returned the car two days late to the wrong location. I told them that is wrong, and they said they would refund me. The only refunded me half of what they had overcharged me, so I had to call again to get the rest refunded. Then two weeks later they charged my card again with no explanation. So I called to find out why, and they said it was a toll charge. I didn’t use any toll roads, so I asked when and where it was and it turned out it was after I returned the car. Still waiting for them to refund that. It seems like they charged me for whoever used the car after me and didn’t correct it after I brought it to their attention multiple times..Jacks729Version: 10.0

App Features & Functionality Not AvailableIn this day and age of application advancements how or why is it that Budget instructs you to make updates or changes in the app but the functionality is non-existant. You cannot go into the app to see anything except the car type and rental agreement number. Your member info is hidden somewhere else in the app and functionality for making updates or changes, extending, etc. do not exist even though the customer service outgoing message tells toy to go to the website or mobile app to complete the services - all lies! The app is not user friendly and intuitive at all - it is clearly some unfinished beta version where all the pages and features were never fully tied together. You have to call customer service to do everything so why bother having the app!?!.SpiceGirl319Version: 9.0

A horrible company you should get away fromI regret I didn’t listen to the reviewers here before renting a car from Budget last week in spring break. That is a horrible experience in my life. I had never had any problems renting a car in the whole wide world before that. Pickup location is at 49th street Manhattan, NY. The staff Maria didn’t honor the price I prepaid on Budget website, even though I showed her the receipt; she wanted add extra; and then gave me a empty tank car(8 miles left showing on the gauge), said you either go find a gas station yourself or upgrade to a 7 seat SUV. I ended up turning around on the unfamiliar busy Manhattan street finding a gas station myself. At DCA airport Washington D.C., the drop off location, all rental car companies have signs but Budget/Avis. I had to be turning and turning around to find its secret spot. After coming back home, I found unauthorized credit card charges from Budget. What a nightmare I had!.Gz178Version: 4.9

App needs major improvementsTried using the app to confirm what time the rental car was due back and all the app had listed was the car type and features. With other rental car companies, I am able to see every detail of the rental agreement. The budget app only gave me details and features about the car itself but nothing with a date/time pick up and drop off. When I tried to select view/modify/cancel the app would completely crash. Also, I always get the rental car insurance because I do not own a car..... I live in a major city so I do not have my own car insurance, hence the rental car company insurance. Most other major companies have the “proof of insurance” card snap shot available through their app as well if needed. This app is only good for making a reservation but not much else. Giving 2 stars is being generous..JBKITUNEIDVersion: 6.6

DO NOT DownloadThis app does not work properly. I attempted to book through the app, instead of with Priceline as I’ve always done. BIG MISTAKE! Very disappointed! Once I set my preferences and went to check out, I received an error message saying, “your reservation is cancelled. Your card can not be verified”. I thought. “No big deal, I’ll just go book with Priceline.” Well it is a big deal. I looked at my account and $264 is pending. The money is still pending, almost 2 weeks later. If my card couldn’t be verified, HOW is my money still pending??? I’ve been in constant contact with Budget for almost 2 weeks, and my money has yet t he returned. The customer service I’ve received during this fiasco as been TERRIBLE. I’ve been given many different excuses. I’ve been told my money would be returned by now. STILL Nothing! DO NOT DOWNLOAD!!! THE WORST CUSTOMER SERVICE!!!.NinaTunesVersion: 7.8

Avoid Tampa AirportI have been to Tampa multiple times the last 2 years. I’m shocked at the horrible service there. Recently I had a car reservation on Fast Break. The agent gave me a car with mechanical issues. She refused to allow me to switch cars and to get the car I wanted. She then had an attitude and power trip and said I’m giving you this car and there’s nothing you can do about it. I walked out and emailed the manager who never responded. Clearly the manager and below doesn’t care about customer service at the Florida airport. I used my sister’s car instead and saved $800. I had a good experience in Seattle and found the customer service to be really good. Do yourself a favor and pay more money for a rental car in Florida because you will get what you want and way better customer service somewhere else..PushbaVersion: 9.3

Stop! Read before renting!I never take the time or felt the need to write one of these but this is the worst experience I have ever had with a rental company. I am active duty military and travel frequently and I have never had issues like I have had with Budget. I had a long term rental for over 4 months and because Budget failed to properly add my rewards number I am unable to get credit. I was on hold with customer service for over 2 hours and when they finally answered they were unable to provide any type of decent customer service. They said they are unable to fix there mistake and that they can’t fix closed contracts even if it was there fault. I am very disappointed that Budget was unable to fix or compensate me for there mistake. I am very unhappy with the experience and will voice my opinion to avoid renting from Budget in the future..MosthonestreviewVersion: 6.0

Fastbreak Stupid and ConfusingWe downloaded the app to try and do the fastbreak pickup to shorten the line at pickup so we did all of the downloading and information entering before going to the airport. When we arrived at the airport we went to the fastbreak pickup only to be turned away because we “don’t have a fastbreak account” even though in the app we have our membership labeled as “fastbreak # [account number.” When I said this to the attendant he was dismissive and said we did not really have a fastbreak account. Doesn’t make any sense. We wasted a bunch of time trying to find this fastbreak spot and then ended up having to go back to the original Budget pickup anyway. Don’t mind standing in line if that’s what it takes but don’t promise a customer something and then fail to deliver. Never using Budget again..SasveldMaVersion: 8.3

Poor customer serviceThe budget customer service department seems to be unapproachable. When you’re trying to login and your credentials are messed up they give you a phone number to call and when you call that number there is no option to get customer service. Only options to rent a car or truck. When you reach out to their customer service department via email it takes them five days to get back to you. When you asked them to MERGE your accounts because somehow a duplicate account has been created, they send you an email eight days later telling you they DELETED your duplicate account but they don’t tell you which account they actually deleted out of the two and they don’t confirm that they merged any of the points accruals..NautiJohnsonVersion: 8.2

Return Policy2 months in a row, I have received notices that my rental car has not been returned. Each time I was told they will research my situation and get back to me. The return policy on rental cars from Budget needs to be changed. Leave the keys in the car and we will email your receipt isn’t working anymore. This time there was no one available to receive rental car returns, the coned off the return lanes, after finding someone who worked there she said leave the keys in the car and they will email my receipt. They she was yelling at the other workers why are the return lanes closed and where are people supposed to return the cars it is back up. I have not rented from this location at LaGuardia before but it needs some help..Disappointed with returnsVersion: 9.8

Terrible AppThis review is for the Budget (and Avis) phone app. Every time I try to use the Budget or Avis app to book a reservation the app charges my card but doesn’t book the reservation. Then the money has to wait to go back on the card. There’s been times where I thought my info was incorrect and I tried three different times completing my reservation and it charged me three times. With the advancement of technology in 2020 this is unacceptable as this has been an issue for years now. I know since 2018. Just get rid of the app (or fix it) and your company would see more satisfied customers and LESS transaction fees from the credit card companies for reservations not even being made. Stop... think about it..Beamer MikeVersion: 6.7

Charged my credit card $2100 wrongAfter rental car return, my card showed a $2,100 charge from the company, even though I payed all up front and did not have any scratches or dings upon return. The company said we drove 8,000 miles even though we knew we barely drove 200 miles. They charged 25 cents each mile they perceived we went over from the 150 allotted in one day. Luckily, I still had the receipts given that show the starting and ending mileage. THEY typed in the starting mileage in wrong & charged us and did not care to double check numbers. A week later, they then charged us $285 dollars for a rental fee....which, as stated earlier, we already paid upfront. Careless company when dealing with customers money..Ash.e.h1Version: 5.0

Do not use this companyI returned a vehicle and was charged a recovery fee and for a full tank of gas. Even though I turned the car in with a full tank. I even went as far enough to show the lady working that it was full. She then got irritated, stating that I did not need to show her she could see the level with her scanner. I looked at the scanner and saw that it said there was a gas charge. When I pointed that out, she hit submit and said the number I saw was for a security deposit. When I got the email with the charges, it said that I was charged $175 for gas. I have reached out to Budget 1-800 number, and I have been told I have to prove it was full. Which, of course, I can not do..MefsgdjjdiwuuYtwwyywueueieiVersion: 9.5

What is the point of this app?!Your customer service is already terrible and can’t do half the things. Your Philadelphia arch location never picks up their phone + this app now which is equally disappointing. I needed to extend a reservation that had different cities as the pick up and drop off points. When I tried to modify the return date and time to extend by a day, the app is giving me an error since my pick up time is in the past. I have already picked up the vehicle so why doesn’t the app register that?! Because my pick up date and time has already passed, any changes to the return date or time makes the app error out..CxneryhvVersion: 8.8

Budget App. - made on a budgetThis is clearly the worst app of the major auto rental companies. the fast break is not integrated into the booking function. And you need to add it manually, I am sure that’s not the way it’s intended to work. Login issues everywhere and the prompts to reset passwords take so long you are forced to ask a second time and then your account is locked. when you try and reset the loop continues. Other apps work with airline frequent flyer acts. While Budget is asking about your flight number. There are more problems but it’s not worth the time.HockeyTime18Version: 10.0

Antiquated app and Poor customer serviceThis app is not in line with most 21st century features. It does not store reservations. Past reservation are difficult to pull up. The receipts are not compatible with any devise to download. This is one of the worst apps I have encountered. And the customer service is just as antiquated. I was told on two different occasions that I would receive a downloadable receipt within 4 hours of my call and it did not arrive either time, as a result I am on hold for yet another hour+ still trying to obtain something as simple as a receipt that should have been provided upon return of the vehicle. You need to do better!!!.Cant see what I cam forVersion: 8.8

AWFUL NEW OWNERSHIPHave used them several times only to have this last time be a deal breaker for me following them being under new ownership. The customer service was awful especially when I called them out for lying to me. They claimed our deposit released within 24 hours of returning the car but that “our bank may take 15-30 days to release it”. No, Budget didn’t release it for over 2 weeks Our bank informed me that they hadn’t released it when we called them on day 5 and day 10. Budget is lying when they say they release the funds in 24 hours. The app works so so but we will never be using them again..NaomiLynn3384Version: 9.2

Incorrect and overcharged and double chargedEveryone please look at your receipts very carefully. If my concerns are not addressed and reversed the incorrect amount, I will never use your company to reserve a car again. I am a ‘fast break member’ and I have been using your service for a very long time now. I cannot believe that you guys are doing this in the last several months while I am distraught and cannot look at receipts as my mother is dying. this is false and thievery. and I will be disputing my charges with my credit card company. everyone you must look at your receipts. customer Kymberly Zona. I will inform (BBB of Orange County and California) ‘Better Business Bureau’ as well..Kymmba777Version: 8.9

One of the worst experiences I’ve ever hadIt is dead of night, and we take a shuttle to the car rental garage. We walk over to our spot, to find no car. We spend the next HOUR wandering around in hopes that Budget messed up, and changed our garage number. We find what seems to be our car, license plate and all, when another family approaches us with the same exact license plate on their ticket. The problem was that they were doing their travels from Avis, not Budget. The extremely nice family offers us the car, because there is a booth for Avis near. We thank them and leave. Would leave a lower rating if I could..Christopher CabozitVersion: 9.2

Almost uselessThe app has very limited functionality. I can’t even view the details of my current reservation other than the very basics of the vehicle, but nothing about when/where I pick up/drop off, times, etc. It doesn’t even have a photo of the vehicle (not that I really care, but just goes to show you how little they care about the functionality of the app and information). This does not influence the app rating, but if you provide an electric/hybrid vehicle, maybe you should ensure it has more than 0% charge on the batteries..AaronDLukeVersion: 10.1

Vacation disasterI could have given a zero rating but it wouldn’t allow me to. I have done the reservation for the car and driving all the way 40 miles to the location I was told they had no cars available and they simply said sorry. When I immediately opened through application and website to my surprise they still were accepting reservations, I called the customer service and they were so rude they finally said THE RESERVATIONS DO NOT GUARANTEE CARS, RATHER THEY ONLY GUARANTEE THE RATE. I also asked them why are you accepting the reservations through website when you couldn’t provide a car, to this their reply was SORRY WE WOULD HONOR YOUR RATE FOR THE NEXT DAY. Total disaster Total trip plan ruin..Tej_MAVersion: 5.0

Poor Customer ServiceTheir customer service is lacking in all departments. You call and they barley speak English, babies in the back ground crying, I prepaid for a car then went up there twice before my reservation time due to landing earlier then planned and they would not refund my money without a $150 cancellation fee, even though they were out of cars till my exact time of reservation she said. Either way I will not be renting from them again there are to many other companies that are willing to work with you. I have a corporate account with Budget and I’m not the only lose they will be loosing..ChasealicousVersion: 7.3

First time last timeI downloaded the app, put all my information in, and thought I’d made my first reservation - I even saw the balance due hit my credit card. But then I go to pick up my car and the reservation was canceled. Oh and no cars at that location. All the “very helpful” person at the Midland Texas airport counter could do was shrug his shoulders. All the very helpful person at the 800 number could do was make me a reservation to a location that would be closed when I got there - knowing where I was and that it was impossible to make it to the new location given the time. Big thanks to Budget.New mapVersion: 7.3

Budget’s customer service poorBudget Customer Service will leave you stressed in an already stressful world, made a reservation needed the reservation a little bit longer call to see how much it would be to be extended to make it a week. The lady told me an additional 107 and my card was charged an additional 107, I called when it was time to take the car back to see how much it would be for an additional week and they told me that the previous week is now 529 versus 329, made at least 10 calls before I could get any type of real help toward the situation through my whole day off..Le' sheaVersion: 8.6

Budget has real problems and customer support can’t assistThe app has some real issues, read some of the other reviews, I agree with most, but the most frustrating is getting double billed after a return (the second receipt will have additional charges in error. If you can get to someone in their customer support that might be able to help they typically will tell you that they don’t see the receipt with the additional charges. What your credit card statements and challenge the error!.Pvil1222222Version: 9.8

MY RAPID REZ NUMBER was NOT attached to my reservation.I was told my Rapid Rez number was attached to my two week rental. However due to the incompetence of one of your employees I did not receive my points I attempted to contact customer service (what a joke that is) but all your people could say was “Sorry”. I will look to use one of your competitors in the future and will recommend my company use someone else in the future as well. All because you could not make an adjustment on points I had earned. Good Day! As a side note I thought it sad (but not surprising) that when signing out of this comment. Words like “disgruntled and Unhapy Renters” was already taken for Nicknames..Sprotsmanwq467jVersion: 6.4

Budge car rentalYou figure BUDGET or any other car rental place would be more affordable. It's SAD to be charged ALL these fees JUST to rent a car. Here are the following charges that I was CHARGED: Concession Recovery Fee, Customer Facility Charge, Energy Recovery Fee, Vehicle License Fee, AND a Tax Fee.. By the time you pay for ALL the FEE's you could have had an EXTRA day or two! NOT HAPPY with ALL the EXTRA CHARGES!! They said they gave me a discount but logged onto another computer to see if I really did get a discount. It's the same exact price without the discount!!! Companies need to STOP gouging consumers!!!!!.Reyna70Version: 10.2

FrustratedEvery time I try to log into my account, it tells me that my password is invalid. I have changed my password several times and it will allow me in initially and then if I have to log out and go back on, it says that the information is no longer valid. I know that I am putting in the correct password because I have taken a photo and copied it exactly. I make reservations frequently as a travel for work and I'm getting very annoyed and may switch to a different carrier just because every time I try to get into my account I have a problem..Bl2525Version: 10.1

Error message at the end of reservation, failing the experienceAfter having picked the car, the time and date, location, after having entered my personal information and credit card number I finally tap the Pay Now button at the bottom of the screen expecting to finish the reservation A pop up message "country code must be required" (sic!) is displayed. No explanation what field is incorrect, no fields are highlighted - very poor user experience (I tried editing my phone number by adding country code, with and without zero/ zeroes - no effect). I ended up calling the reservation line, and booked over the phone. It cost me 15% more than the price quoted in the app. Please fix it so that the incorrect field is highlighted, or the error os not present at all..DlrneVersion: 9.9

Good upgrade but please correct the critical bugWhenever I try to book a car (specifically pick up in one city and drop off in another), the pickup *time* is always reset to current system time, which makes it impossible to request a reservation for, say, 1pm if now is 6pm..Nes.caVersion: 6.0

Keep logging me outEvery time I login it tells me that wrong information. Change the password and was successful then go back to the app and then it tells me wrong information again.RoshdyrVersion: 9.9

Do better!This is not an app. It’s a place where my time goes to die..BobbyLajVersion: 9.8

Unbelievably complicated App!Don’t even start signing up or signing in. This app is stupid and poorly constructed..Charleston6Version: 9.8

Code postalePas capable d’entrer un code postal du Québec.TKS 2020Version: 9.8

What’s happening with this App?I’ve downloaded the Budget app and have an upcoming reservation. The app does recognize my reservation number and I need to punch it in every time I want to see the booking. Something is definitely wrong..Joseph LucaVersion: 9.8

No app featuresThe app does not save your reservation information either automatically or manually. You need to search your email to find the reservation number and add it every time to the app. Also Fastbreak doesn’t stop you from having to wait in line..Paulspad78Version: 9.7

ConnexionHard to enter in the apps . No match found while email as been confirmed in your box . No way to repair or even if trying to reinstalled apps. 👎.Francois TherouxVersion: 9.6

Company dishonestyI received a notification and my app said that my car was available. When I got to the desk I was told that it was not available and that I’d have to wait. This is not acceptable. If my vehicle is not available then I should absolutely not get notified that it is good to go. Reprehensible and greasy..JS437Version: 9.5

The calendar is brokenCan’t select dates properly as the date selection calendar does not work properly on my iPhone 12..SmeridewVersion: 9.4

App doesn’t save upcoming rentalsEach time you use app must re enter reservation number for upcoming rental. The mission critical requirement for the app is to provide easy quick access to upcoming reservations. Huge failure of the app..200canuckVersion: 9.4

App is uselessI tried to submit a review and after typing 1,000 words, it would not send..Omay.iiVersion: 9.3

Fastbreak?Slower than waiting in line with everyone else, does not make renting simpler or faster..Dad-e-o 999Version: 9.3

$ in us or can?Really bad not to know if it's in $Can or $Us ! They don't tell.D.powerfulVersion: 9.3

Save reservations ?Why doesn’t your app save reservation info, it’s useless if I have enter my reservation number every time? 🤬.ManxoneVersion: 9.3

Doesn’t include any reso’s not made on the APPUseless unless you used the app itself to rent the car..Chris VollerVersion: 9.3

FreezesFreezes a lot. Takes several tries before being able to book a car..UnoRoroVersion: 9.3

Billing currencyThe app asks if you want to be billed in your home currency or the currency in the country you are in. When you select the country you are in and click save and then go back in and see if it accepted your decision, it reverts to your come country currency. This allows budget to charge a 3 percent exchange conversion. Oh the profit they must make from this. Someone needs to regulate these apps to prevent such blatant theft..Liamboy456Version: 9.2

Can’t sign in to my account!The app won’t let me sign into my account on my mobile phone. I keep getting the same message, “You’ve reached the maximum amount of code sends. Please try again later or contact customer service.” I tried about two weeks ago and got the same message. I also tried resetting my password and re-installed the app but no success. I can log into my Budget account with no issues on my desktop computer..BorneopilotVersion: 9.2

Cannot view reservationCannot view or retrieve my reservation, the name box is too short to enter my full last name..KillrrVersion: 9.1

CrashesWon’t let me unselect coverage. When I try to change that preference they unilaterally chose, it crashes..GM-OttawaVersion: 9.1

Useless App functionalityThrough my app. I couldn’t able to see my past; current rental details. It’s not even pushing the data appropriately. Called to customer service to enquire regarding the points, funny part is they are not having any data of my booking or reflecting on their system as well. Only they are receiving booking details from travel partners. But it’s not even migrating or deploying the data on their app or site..AskkarthickVersion: 9.1

Must have a reservation number while logged inWhy is there no reservation automatically in the app. Why do I have to go into my email to look for the reservation number even though I’m logged into the app?.Jesus-sold-weedVersion: 9.1

Asks for too much informationThis app is such a garbage app. It takes forever to set up the app, and it asks for way too much personal information. I am disappointed. Take so long to set up that account it is just easier not to use this app and go online on Expedia and find yourself the best deal. Using this app feels like an inconvenience. I would rather not used budget all together. The app is an inconvenience and makes budget worse as a company.True story no lieVersion: 9.0

Not user friendlyDoesn’t give quick access to reservations.MLPG1971Version: 9.0

App does not support multiple credit cardsAs above. You have to call Customer service to change a credit card for personal use and back to business. Not conducive to a good experience and not very efficient..VincewhirlwindVersion: 8.8

Fast realDo not think will get a car any faster when using Budget’s Fastbreak program at the Calgary airport. It does not exist.KjidetcytVersion: 8.8

LoginUnable to sign up & log in.ArleenhardyVersion: 8.7

Adding reservations to appThe app allows you to find reservations that were not made through the app, however it should permit you to add that reservation to the app, which it doesn’t..BlueputteeNLVersion: 8.6

Entering dates is painfulThis app fails! Choosing dats and times for a rental is critical. I shouldn’t have to make multiple attempts. This was on an iPad. It can only get worse on your phone..SplishycatVersion: 8.3

Wrong customer service number in AppCustomer service number goes to Avis and they say - yes we’re are together but cannot see Budget information.Retired-broVersion: 8.1

Poor experience, full of adsTry registering on budget.com or budget.ca. It says my first name contains illegal characters and won’t let me create an account. Chris is a very common name. This is on mobile and desktop with three different browsers. If your main customer registration UX is broken due to terrible JavaScript validation code, you have major problems. As a developer this is shocking to see. I downloaded the app and surprisingly can create an account since it’s using different validation code. It forces you to enter your credit card details then bombards you with ads for crap like the Disney channel, Ancestry.com and other useless junk. I’m paying to rent a car from you, i don’t expect ads that i can’t get rid of. Extending a rental in the app will fail if the start date is in the past. Another validation fail. This feels like an app that had little or no testing with real users. I gave it two stars because at least you can register and login, unlike the main website. The overall experience from Budget/Avis is pretty bad but Dollar/Hertz/etc isn’t any better..The real clbVersion: 8.0

IssuesNumber they post on app Is a Avis number no help at all.Gosh updateVersion: 8.1

It just simply doesn’t work!!!Last time using the app, i was charged 4 times due to a reservation error. Now I decided to give another chance to Budget, but I’m getting the following error “we cannot process your transaction at this time”…whyy??? This is so frustrating 😖.Jcarvalhodt2Version: 8.0

No clarity on billingI was try to search car for booking but CAD 2.05 was deducted from my credit card. Still not clear about this..AmitabhtVersion: 6.7

I hate this appI have used this app forever with no problems. And now all I have are login problems. Whatever you’ve done sucks..Seanh8sthisappVersion: 6.9

Please state the currency in which prices at displayedPlease add the currency of the price estimate. Even when using “pay now”, I was unable to see whether the price of $601 was USD or CAD. I have my residence set to “Canada” so perhaps it was CAD, but who knows! I read all the terms and conditions and no where does it state “all prices in USD or local currency or whatever”. There is nothing! It is very simple to add the currency to the booking page. Otherwise the app is fine, but this is a big oversight in my opinion - when you book cars and hotels in other countries worldwide, they always state the currency in which prices are displayed. Often you can even convert currencies directly on the websites/apps..Smo.caVersion: 6.4

Simply a PainCannot do anything on the app but make rentals. Any inquiries are still by phone. What’s the point of having an app? Try using the return my rental via app and never works. They give u a notification, simply open app and hit return rental. When u open nothing is there. Simply useless! Cannot modify or return on current rental info. It simply displays what u currently have rented. Simply Useless! This portal needs tons of work and is not helpful at all after sales. Only veered towards sales, NOT service or ease of current client access. Simply Useless!.CallibabaVersion: 6.7

Terrible app!Never disclosed that when you prepay there’s a 350$ hold on your credit card as well. I almost missed my appointment in another town and I deleted the app. I’ll never get a rental from budget..KashhhxoVersion: 6.5

Peyment method section is horribleI was stock in last part of order and i have got annoying error about postal code, which it was correct..MSoroushVersion: 6.3

Beware! They will charge you when you provide your credit card details during registration.Be.31vinitVersion: 6.4

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 15.3